Podcasts about resorts

Self-contained commercial establishment which attempts to provide for most of a vacationer's wants

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Best podcasts about resorts

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Latest podcast episodes about resorts

Las Vegas Podcast: Five Hundy by Midnight

MSG Sphere has a problem, Trop can't keep its story straight, Plaza expands, Bobby Flay gets another restaurant and Garth loves Bob Seger The post FHBM #875: Scromiting! first appeared on Five Hundy By Midnight.

No-Guilt Disney Podcast
Disney Skyliner Resorts Reviewed: Faves and Forgettables

No-Guilt Disney Podcast

Play Episode Listen Later May 18, 2023 61:13


We love a good Disney transportation service- especially the Disney World Skyliner. We're talking about each Disney Skyliner resort and where we'd rank them on the faves or forgettables list. No one should be shocked that Jane's top 3 do NOT include a value. Or a moderate. Because: Jane. Find the No-Guilt Disney Team --> No-Guilt Disney on YouTube --> No-Guilt Disney on Facebook Contact us by email at noguiltdisneypod@gmail.com or find us on socials: Patty noguiltdisney.com noguiltfangirl.com noguiltlife.com Theresa insightfulllife.com @gertiethedino on Twitter @accessibleinfluence on Instagram Jane @realmousewifewdw on Instagram @wisteriajaneofficial on Instagram Wisteria Jane on YouTube wisteriajaneofficial.com Music from https://filmmusic.io "Vivacity" by Kevin MacLeod (https://incompetech.com) License: CC BY (http://creativecommons.org/licenses/by/4.0/) 

Every Day I'm Bustlin' -- Wedding Planning Podcast
Planning a Wedding Out of State

Every Day I'm Bustlin' -- Wedding Planning Podcast

Play Episode Listen Later May 16, 2023 21:05


Tradition might say that the bride's hometown dictates the wedding location, but today that simply isn't the case. Choosing your wedding location is the first big wedding decision you make so there are a lot of thoughts (and opinions!) that will go into this.     According to Zola, 45% of couples choose a location that is not local to where they live currently. This could be a hometown, a place that means a lot to you or a fun destination. Today we are going to give you all the tips on choosing a wedding location that is out-of-state! From guest experience to how to choose a venue, join us as we answer all the questions surrounding planning an out of state wedding.     In this episode you'll hear:   •   Tips for planning an out of state wedding •   How to choose the right venue out of state •   Ideas for the best guest experience   Links to all the things mentioned:   •   LoveStream •   Ep 144: Destination Wedding Trends in 2023 & Beyond •   Ep 119: Destination Weddings with RIU Hotels and Resorts •   Ep 122: Why Destination Weddings Are More Fun with Mountain Weddings •   Ep 59: Venue Tours   If you have a question or fun story to share (we love hearing them!) email us at podcast@bustld.com     CONNECT WITH US! Website Instagram Facebook   The podcast was produced by Pivot Media Co.

Las Vegas Podcast: Five Hundy by Midnight
FHBM #874: Turning Up the Smug

Las Vegas Podcast: Five Hundy by Midnight

Play Episode Listen Later May 14, 2023


MLB plans to move to Las Vegas remain a shitshow, U2 adds dates, new residencies, new bars, new restaurants, so much Vegasy new stuff to discuss The post FHBM #874: Turning Up the Smug first appeared on Five Hundy By Midnight.

Come Rain or Shine
Finding Purpose in Laughter

Come Rain or Shine

Play Episode Listen Later May 11, 2023 15:48


"The one thing you can do that separates you from everyone else is talk about your life." After years of corporate hustle and hard work, Shereen Kassam left it all behind in pursuit of a good laugh.  Inspired by her parents' tireless pursuit of the American Dream, Shereen initially followed a traditional career path.  She was working with renowned companies such as Deloitte, Amazon, and Disney Parks and Resorts. However, an impulsive visit to a comedy show ignited a passion that she couldn't ignore. Despite initial resistance from her family and the pressures of being a comedian of color, Shereen discovered her authentic voice and purpose on stage. During our conversation, Shereen shares valuable insights into embracing risk, resilience, and pursuing one's passions. As we recorded she shared that she is on the brink of fulfilling her dream of making people laugh at the Orlando Fringe Festival. As excited as she is, she is transparent in her continuous work to overcome her own fears, the high expectations of her family, and the toxicity of social media. During our conversation you will: Discover ways to follow your passion and find purpose beyond traditional corporate jobs Learn how to challenge stereotypes and barriers faced by comedians of color in the industry Unlock the secrets to embracing your creative and authentic voice in comedy writing and performing Uncover the path to transitioning from a first-time comedian to a full-time professional artist Master the art of maintaining harmony between your personal life, public image, and handling social media criticism This episode offers an abundance of inspiration for comedians and anyone considering a professional change. Make sure to share it with anyone else that could use reminders about the value of taking risks and the healing power of laughter. Or use it as motivation for anyone seeking a more fulfilling career path. And if you need a break from it all make sure to reach out to Magical Vacation Planner. They will help you find an escape that will undoubtedly connect you with your passions. You can call them at 407-442-0257, or use the MVP link on my website. Connect with Shereen: https://funnybrowngirl.com/ https://www.linkedin.com/in/shereemkassam Connect with Dan: www.dancockerell.com About Dan - https://dancockerell.com/about/ Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker Episode Highlights:  00:01:11 - Shereen's Background  00:04:26 - Realizing Something was Missing  00:06:16 - Starting Out in Comedy  00:08:42 - Life as a Professional Entertainer  00:11:26 - Accepting a Career in Comedy  00:12:28 - The Orlando Fringe Festival  00:13:11 - Connecting with Shereen  00:13:46 - Pursuing What You Want

Walking Down Main Street Podcast
Universal Orlando Premier Resorts & Citiwalk

Walking Down Main Street Podcast

Play Episode Listen Later May 10, 2023 57:33


Welcome to the Main Street to the World Podcast where we will be talking everything travel each week.   Today, we are finishing up our talk about the Universal Orlando resorts and featuring the Premier Resorts as well as talking abou Citiwalk.The Main Street to the World Podcast is hosted by April Botta, Whitney Mattox, & Lynne Macolini.  We are proudly sponsored by Coasters & Castles Travel.  For more information, check out www.travelcnc.com. Main Street to the World also has a blog.  Check it out at http://www.mainstreettotheworld.comMain Street to the World is on YouTube too, https://www.youtube.com/channel/UCrgRTIIgM3Kxjozq0IuiWwA                                                       Be sure to tell us what you would like us to talk about.  Email us at info@travelcnc.com.Facebook page: https://www.facebook.com/mainstreettotheworldInstagram page: https://www.instagram.com/mainstreettotheworld/Be sure to check out our sponsor: www.travelcnc.comCall us at 844-422-8785#mainstreettotheworld#msttw#msttwblog#msttwpodcast#travel#travelingin2023#travelpodcast#memories#Traveltips#caribbean#universalhollywood#universalorlando#Explorenewdestinations#personalenrichment#bucketlist#restandrelaxation#uniqueexperiences#vacation#themepark

Thrivetime Show | Business School without the BS
Business | Management Mistakes & Why High Energy People Win (with Former EVP of Disney World Resorts Lee Cockerell)

Thrivetime Show | Business School without the BS

Play Episode Listen Later May 9, 2023 22:50


Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

Thrivetime Show | Business School without the BS
Business | How To Improve Your Overall Customer Experience & Service (with Former EVP of Disney World Resorts Lee Cockerell)

Thrivetime Show | Business School without the BS

Play Episode Listen Later May 9, 2023 19:40


Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

Las Vegas Podcast: Five Hundy by Midnight

Rio plans an elevated park that will never happen, two developers plan surfing wave pool complexes that will never happen, GoT details, Stranger Things store The post FHBM #873: Crushing Dreams first appeared on Five Hundy By Midnight.

Larry Conners USA
Navy Resorts To Drag Queen For Additional Recruitment / 6P LC-USA 5-4-23

Larry Conners USA

Play Episode Listen Later May 4, 2023 35:18


Thursday, May 4th, Larry Conners addresses Senator Cruz's remarks stating Biden should be impeached after more evidence of bribery has been released. Evita Duffy, Co-Founder of Chicago Thinker, joins Larry to discuss how leftist media is pushing transgenderism on our kids. Then to close, how the Navy is using a new recruiting method as they [...] The post Navy Resorts To Drag Queen For Additional Recruitment / 6P LC-USA 5-4-23 appeared first on Larry Conners USA.

Walking Down Main Street Podcast
Universal Hollywood & Orlando Resorts- Part 1

Walking Down Main Street Podcast

Play Episode Listen Later May 3, 2023 51:20


Welcome to the Main Street to the World Podcast where we will be talking everything travel each week.   Today, we are talking about the resorts at Universal Hollywood and Universal Orlando.The Main Street to the World Podcast is hosted by April Botta, Whitney Mattox, & Lynne Macolini.  We are proudly sponsored by Coasters & Castles Travel.  For more information, check out www.travelcnc.com. Main Street to the World also has a blog.  Check it out at http://www.mainstreettotheworld.comMain Street to the World is on YouTube too, https://www.youtube.com/channel/UCrgRTIIgM3Kxjozq0IuiWwA                                                       Be sure to tell us what you would like us to talk about.  Email us at info@travelcnc.com.Facebook page: https://www.facebook.com/mainstreettotheworldInstagram page: https://www.instagram.com/mainstreettotheworld/Be sure to check out our sponsor: www.travelcnc.comCall us at 844-422-8785#mainstreettotheworld#msttw#msttwblog#msttwpodcast#travel#travelingin2023#travelpodcast#memories#Traveltips#caribbean#universalhollywood#universalorlando#Explorenewdestinations#personalenrichment#bucketlist#restandrelaxation#uniqueexperiences#vacation#themepark

The Family Vacationer
Disney and Universal VIP Tours

The Family Vacationer

Play Episode Listen Later May 2, 2023 27:56


There are so many ways you can upgrade your Disney and Universal Studios Vacations. From having the kids made up as princesses and pirates to the kind of resort and room in which you stay. One of the best upgrades is the VIP Private Tour available at both Disney and Universal. Listen to Ryan and Sandra Ellis talk about their Orlando trip and their family's experience with the VIP Tours at both Resorts. #FamilyVacationerPodcast #DisneyVIP #UniversalOrlandoVIP #insidertips #magicalmemories #themeparkfun

Thrivetime Show | Business School without the BS
Business | How To Improve Your Overall Customer Experience & Service (with Former EVP of Disney World Resorts Lee Cockerell)

Thrivetime Show | Business School without the BS

Play Episode Listen Later May 2, 2023 32:01


  Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products   Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

Tuesday's Thanks
Episode 52 - Rick Suhl

Tuesday's Thanks

Play Episode Listen Later May 2, 2023 42:32


In this episode, Brian is joined by Rick Suhl, a happily retired hospitality legend. Rick was instrumental in the development and success of both Doubletree and Starwood Hotels & Resorts. A beloved leader and dynamic hotelier, Rick has been responsible for the development of several generations of hoteliers. Please tune in to hear who Rick thanks for helping him along the way.

The Hospitality Mentor
Juan Webster - GM & Corporate Director of Social Impact at Montage International

The Hospitality Mentor

Play Episode Listen Later May 2, 2023 57:06


In this episode, Steve is joined by Juan Webster. Juan is currently the General Manager and Corporate Director of Social Impact at the Montage International. His background in hospitality includes General Manager of Kimpton Hotels and Restaurants, General Manager at Crescent Hotels and Resorts, General Manager at Baltimore Harbor Hotels, just to name a few. Juan dives into how he found his way into the hospitality industry, the importance of social impact in hospitality, and his passion for giving Baltimore visitors the best experience during their stay. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

WDW Beyond The Gates Podcast
Episode #474 - Most Overlooked Resorts for Families

WDW Beyond The Gates Podcast

Play Episode Listen Later May 2, 2023 53:02


Episode #474 - Most Overlooked Resorts for Families In this week's episode of the WDW Beyond the Gates podcast, Mike & Gary discuss which resorts are most overlooked when it comes to young families. Thanks for listening, Mike & Gary

Traveling With The Mouse
News and an AI generated game

Traveling With The Mouse

Play Episode Listen Later May 2, 2023


Welcome to Traveling with the Mouse, the podcast that takes you on a journey through the magical world of Disney! In this episode, we bring you the latest news and have some fun with AI by having it write a game for us to play. But First up, we have some exciting news for all […] The post News and an AI generated game appeared first on Traveling With The Mouse.

Las Vegas Podcast: Five Hundy by Midnight
FHBM #872: Summoning an Ass Demon

Las Vegas Podcast: Five Hundy by Midnight

Play Episode Listen Later Apr 30, 2023


Lots of music this week... U2 details, FSE summer concert details... new immersive exhibit at Luxor, Horseshoe/Paris tower plans, Mizumi remodel... The post FHBM #872: Summoning an Ass Demon first appeared on Five Hundy By Midnight.

Travel Michigan
Travel Michigan ~ Treehouse Glamping, Resorts and More!

Travel Michigan

Play Episode Listen Later Apr 29, 2023 38:49


April 29, 2023 ~ Host Dave Lorenz talks about treehouse glamping in Ionia, along with updates to Mission Point Resort on Mackinaw Island. He also shares where to take comedian lessons in Grand Rapids and popular stops to make in Dearborn.

EpochTV
NTD Evening News (April 26): House Passes GOP Debt Ceiling Bill With Steep Spending Cuts; Disney Sues DeSantis Over Reedy Creek

EpochTV

Play Episode Listen Later Apr 26, 2023 25:55


On April 26, the U.S. House of Representatives narrowly passed a bill to raise the nation's $31.4 trillion debt ceiling, defying President Joe Biden by attaching sweeping spending cuts for the next decade. Walt Disney Parks and Resorts filed a lawsuit against Republican Florida Gov. Ron DeSantis and his hand-picked oversight board. According to the complaint, filed in the U.S. District Court for the Northwestern District of Florida, the theme park giant is accusing DeSantis of engaging in “a targeted campaign of government retaliation” as “punishment for Disney's protected speech.” Former President Donald Trump's legal team sent a letter to Congress asking them to intervene in the dispute over classified documents, alleging the Justice Department has misled the courts and the public about how sensitive memos ended up at the former president's Mar-a-Lago estate. ⭕️ Watch in-depth videos based on Truth & Tradition at Epoch TV

Disney World is Awesome
149. How We Choose Lighting Lanes at Hollywood Studios with Genie+ (...and answering lots of questions about WDW resorts, restaurants, Disney jobs and more!)

Disney World is Awesome

Play Episode Listen Later Apr 26, 2023 39:48


Another show dedicated to answering questions from our listeners about taking trips to Disney World and other things we love about the parks! Enjoy. Or don't. But do. * * * * * *We hope this podcast brings up good memories from your past trips, gets you excited for your next trip, and fills the void in between. Brought to you by TJ, Matt and Landon...and sometimes Ben.Thanks so much for listening!We'll see you on Facebook: DISNEY WORLD IS AWESOMEWe'll see you on Instagram: @disney.world.is.awesomeA Walt Disney World Podcast for Disney fans. Talking all things Magic Kingdom, Hollywood Studios, Epcot and Animal Kingdom.

The Hospitality Mentor
Geri Williams-Fitts: Chief People Officer at Highgate

The Hospitality Mentor

Play Episode Listen Later Apr 25, 2023 48:38


In this episode, Steve is joined by Geri Williams-Fitts, the Chief People Officer at Highgate. Highgate is a premier hospitality investment and management company that provides expert guidance throughout all stages of the hospitality property cycle. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. Throughout this conversation, Geri talks about her 25+ years in hospitality working in Human Resources with former titles that include Corp. Dir. of Human Resources-North America at Wyndham Hotels and Resorts and Regional Director of Human Resources at Hilton Hotels & Resorts. She talks about the transitions between her different roles, pivotal moments throughout her career, and what she recommends for young professionals to thrive in hospitality. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

How I Hire
Hiring for Creative Excellence with CCO Jean Batthany

How I Hire

Play Episode Listen Later Apr 25, 2023 19:25


Award-winning global creative executive Jean Batthany sits down with Roy to dig into the nuances of creative leadership, when organizations should hire a creative leader, and how to assess the skills and competencies that make them successful.Jean brings a wealth of experience and insight to the podcast; she has spent over thirty years leading brand-side and agency creative teams. Jean began her career at top advertising agencies like BBDO, M&C Saatchi, Merkley+Partners, and Saatchi & Saatchi before transitioning to leading in-house creative strategy for Disney Parks and Resorts, where she served as VP, Global Creative. Most recently, she led a team of over 300 creatives at Walmart as Chief Creative Officer.Highlights from our conversation include:The key elements of a successful brand strategy (4:44)Balancing creativity and leadership skills in teams (5:33)When and why brands should hire a Chief Creative Officer (7:14)How to measure the success of a brand creative leader (7:50)The role CCOs play in driving great creative (9:59)The best advice Jean received as a young creative (12:28)What she looks for in creative leaders (13:40)The difference between a brand creative leader and a CMO -- and how they work together (14:29)Jean's advice to early-career creatives (15:51)Visit HowIHire.com for transcripts and more on this episode.Follow Roy Notowitz and Noto Group Executive Search on LinkedIn for updates and featured career opportunities.Subscribe to How I Hire:AppleSpotifyAmazonGoogle

Traveling With The Mouse
Double Trip report

Traveling With The Mouse

Play Episode Listen Later Apr 24, 2023


Welcome to the 400th episode of Traveling with the Mouse podcast! Today, we have a double trip report for you. Jason and Adam share highlights from their recent trip to Walt Disney World. One of the main focuses of this trip was dining at signature restaurants, and they did not disappoint. Among the standout meals […] The post Double Trip report appeared first on Traveling With The Mouse.

Know Before You Go Travel Show
Our Favorite Boutique Resorts in the Caribbean and Mexico

Know Before You Go Travel Show

Play Episode Listen Later Apr 24, 2023 45:36


Subscribe and enjoy this podcast as we breakdown our favorite boutique resorts in the Caribbean and Mexico! These resorts are smaller than most and offer a unique offering compared to other larger resorts. We go into what makes these resorts unique and which resorts we LOVE in this boutique category of the travel industry. Subscribe and link up with us below:Link to Jade Mountian Video https://www.youtube.com/watch?v=Hyf-8VH2apEFor Travel Quotes: https://www.PenyakTravel.com/contact CLICK TO CALL: 1-800-674-3278

Las Vegas Podcast: Five Hundy by Midnight

Tim recaps his latest guys' trip, plus tons of news about The Sphere, MLB plans, immersive experiences and other Vegasy stuff The post FHBM #871: Taking a Walter first appeared on Five Hundy By Midnight.

Podcasts – Casinos USA
Episode # 151 Craps Fraud – YouTuber Lies

Podcasts – Casinos USA

Play Episode Listen Later Apr 21, 2023


        Casinos USA Podcasts Facebook Group: Casinos USA           Twitter @Casinosusa2017           website: www.casinosusa.bet Show Notes: In this all craps episode, Coach Fav takes on a craps controversy that seems as polarizing as national politics; that is, is craps a game of chance or … Continue reading "Episode # 151 Craps Fraud – YouTuber Lies"

Larry The Golf Guy
The Golf Guy Podcast -- John McNair, COO of JC Resorts

Larry The Golf Guy

Play Episode Listen Later Apr 20, 2023 43:44


We talk with John McNair about his journey in golf from player to club pro to the management side of the golf business, his accomplishments in his 20+ years at JC Resorts, and his service to the PGA at both the section and national level.

Simplifying The Magic
Universal Orlando Resorts

Simplifying The Magic

Play Episode Listen Later Apr 20, 2023 50:25


On today's episode we break down all the amazing amenities at Universal Orlando Resorts!

The Travel Beat with ALG Vacations
All-Inclusive in Spain: Hyatt's Inclusive Collection!

The Travel Beat with ALG Vacations

Play Episode Play 30 sec Highlight Listen Later Apr 19, 2023 12:59


Think you can either have an all-inclusive beach vacation OR go to Spain? Think again! Get both in one trip at the Inclusive Collection properties, part of Hyatt Hotels and Resorts, in Spain. From Mallorca to Tenerife, Andrea Hilbert, BDM for the Mid-Atlantic, tells us where—and how—to experience Unlimited-Luxury® and Endless Privileges® with a Spanish flair.Find your local travel professional by searching www.TravelAdvisorsGetYouThere.com.Follow us on social media now!Instagram @TravelBeatALGVFacebook @AskATravelAdvisorALGVTikTok @AskATravelAdvisorALGV

The Hospitality Mentor
Dawn Gallagher: Chief Commercial Officer - Crescent Hotels & Resorts

The Hospitality Mentor

Play Episode Listen Later Apr 18, 2023 50:28


In this episode, Steve is joined by Dawn Gallagher, the Chief Commercial Officer at Crescent Hotels and Resorts. Dawn shares what led her to joining the hospitality industry, managing people that were older then her, leadership lessons she has learned, different roles she has had at various hotels, the owners and companies that she's enjoyed working with, and so much more. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Traveling With The Mouse
Catching up on Disney news

Traveling With The Mouse

Play Episode Listen Later Apr 17, 2023


Episode 399: Welcome to another exciting episode of Traveling with the Mouse, where we bring you the latest updates on all things Disney! In this episode, we’ll be catching up on the news from the past few weeks, including updates on the Reedy Creek situation, Tiana’s Bayou Adventure, Magic Kingdom Expansion, Happily Ever After, Tron, […] The post Catching up on Disney news appeared first on Traveling With The Mouse.

Discover Universal
Guide to MEN IN BLACK Alien Attack at Universal Studios Florida

Discover Universal

Play Episode Listen Later Apr 14, 2023 26:56


What's your high score? Join Kari and David for a deep dive into Universal Orlando's fan-favorite, family-friendly competitive attraction, MEN IN BLACK Alien Attack. Listen as they break down the story behind the ride and discover some helpful tips on how to maximize your score. You'll be a Galaxy Defender in no time!Links: Blog: https://blog.discoveruniversal.com/Complete Guide to Men In Black: Alien Attack - https://blog.discoveruniversal.com/attractions/complete-guide-to-men-in-black-alien-attack/5 Tips to Become a Galaxy Defender on MEN IN BLACK Alien Attack - https://blog.discoveruniversal.com/attractions/5-tips-for-men-in-black/MEN IN BLACK Alien Attack: Defending the Galaxy for 20 Years and Counting - https://blog.discoveruniversal.com/behind-the-scenes/men-in-black-alien-attack-20-years/Universal Orlando Resort: https://www.universalparks.com/en/usUniversal Parks and Resorts: https://www.universalorlando.com/web/en/usFacebook: https://www.facebook.com/UniversalOrlandoResortTwitter: https://twitter.com/UniversalORLInstagram: https://www.instagram.com/universalorlando/YouTube: https://www.youtube.com/c/UniversalOrlando/featuredCopyright & TrademarkSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tennessee Roads
Dollywood in 2023 & Beyond!

Tennessee Roads

Play Episode Play 20 sec Highlight Listen Later Apr 13, 2023 30:19


Join Dusty as we discuss Dollywood for a second time! So many new expansions on the horizon! We will discuss what is coming to the Dollywood Properties in 2023 and announce a unique experience coming to the park in 2024!Follow us on Facebook!https://www.facebook.com/TennesseeRoadsPodcastFollow us on Instagram!TnRoadsPodcastDollywood Parks & Resorts on Youtube:https://www.youtube.com/@DollywoodParksResorts/videosBackground Music Provided by 23117649 from PixBay

The Disney Crush Podcast
"That other place"

The Disney Crush Podcast

Play Episode Listen Later Apr 12, 2023 62:31


Episode #284 This week we talk to Rebecca Rudin, Samantha Kuhn, and Deirdre Watts about a recent trip to Universal. We fine out all about the Resorts the Food and of course the rides all this week on the show. We find out what they think Walt Disney World does better than Universal, and what Universal does better than Walt Disney World.   www.thedisneycrush.com thedisneycrush@gmail.com www.patreon.com/thedisneycrush  

Disney Deciphered: a Disney World planning podcast
Ep. 268 - Disney's Yacht and Beach Club Resorts: Should You Stay There?

Disney Deciphered: a Disney World planning podcast

Play Episode Listen Later Apr 12, 2023 31:24


Disney's Yacht and Beach Club New! Find us on Youtube - please like and subscribe! And definitely check out our Genie+ 101 episode if you're taking a trip soon! Looking to plan a Disney World or Disneyland vacation? Let Joe do all the hard work for you at no cost to you as your travel agent. Take advantage of special Disney discounts in 2023 and get started by e-mailing josephcheung@travelmation.net today!  Episode Description We take a deep dive into Disney's Yacht and Beach Club Resorts. Is Stormalong Bay as good as advertised? What are the dining options? Is one resort better than the other? We discuss all this and more plus the most obscure Disney do or don't to date! Have you stayed at Yacht or Beach Club? Let us know by e-mailing disneydeciphered AT gmail DOT com, messaging us on Twitter, or leaving a comment on our Facebook page. You can also follow us on Instagram now! Episode Notes 2:29 - Is there a difference between the Yacht and Beach Club? 4:03 - Location and theming 7:37 - Transportation options 9:44 - Dining options 13:27 - Room options 17:22 - Stormalong Bay (the pool) 21:26 - Pricing 24:00 - Perks and amenities 25:06 - Why should you stay or not stay at Yacht and Beach Club? How should you choose between one or the other? 28:45 - Disney dos and don'ts If we've helped you to plan your trip and you'd like to thank us we'd appreciate you considering a one time donation. Or if you'd like to receive bonus content, check out our Patreon page and our special subscriber only content! You can also support the show by buying tickets (if they're the best deal, of course) using our Undercover Tourist link or signing up for Mouse Dining through our link. If you like what you hear, please share and subscribe! Find us on iTunes, Stitcher, Spotify, TuneIn, PlayerFM, iHeartRadio, or Google Podcasts (please leave a positive review if you're enjoying the show), like our Facebook page, or follow us on Twitter and Instagram! Connect with Leslie @TripsWithTykes on social media and Joe @asthejoeflies.  

Behind the Brand with Bryan Elliott
Why You Need to Become the Chief Energy Officer of Your Company - Exclusive Resorts CEO, James Henderson

Behind the Brand with Bryan Elliott

Play Episode Listen Later Apr 10, 2023 80:07


James Henderson is the CEO of Exclusive Resorts, a members-only Club designed for families. Where "we should" is replaced by "we did." Where you get the vacation of a lifetime, every time. Life is what you make of it, so make it extraordinary. For more information about them visit: https://exclusiveresorts.com/Special thanks to this week's partner WeWork! The way you work has changed. The way you grow your business has changed. WeWork has flexible workspaces, built for all the ways you work today, so you can drop-in, connect with others, get your to-dos done. Get out of the house for a few hours and pop by WeWork's co-working space when you need it. Looking to reconnect the team a few times a week? Bring everyone together in an office that fits what they need. Take meetings or off-sites around the world, from London to LA. Unlock hundreds of locations easily with amenities like; free coffee & tea. They're even dog friendly! Now, you can try out your local WeWork– for the day– for 50% off! To redeem this offer, visit https://we.co/behindthebrand and download the WeWork On Demand App. Use the code BEHINDTHEBRAND at checkout by April 15, 2023 to receive 50% off your booking. Valid on one workspace booking. Terms apply. Want to get a short note from me each week with what I've learned from interviewing some of the smartest people in the world? It's the best inspiration, eduction, access to events, perks, finds, free stuff and more to help you improve your life and business! Go to: https://www.behindthebrand.tv/vip This episode is brought to by Vimeo…I've been a Pro User of Vimeo basically since I started my production company in 2010. Vimeo is for creative professions like me and I use it several different ways:It's a place for me to upload videos with a password for my clients to be able to review and download the work I'm doing for them.  There's no compression or crushing of black colors or over- saturation like when I  upload to Youtube. My clients get the full 4K resolution HD as it was intended.I use it to host / broadcast live events…I also use Vimeo for my portfolio, case studies —and it never has annoying pre roll ads. I can create a customized player and keep people on my landing page so they don't get distracted and go down the rabbit hole watching someone else's stuff. What you may not know is that Vimeo can be used if you're in HR to put all your on-boarding videos in one place.. you could do the same if you teach a course…put your vids behind a paywall  and charge for it.Need a videographer, Creative director or editor? Vimeo let's you post jobs or find creative professionals. There are a ton more options so I would suggest checking them out. Just go to Vimeo.com and see what's possible! Get Behind the Brand and Subscribe! http://bit.ly/GetBehindtheBrand  Here are my personal favorite Behind the Brand playlists: 1. Behind the Brand full-length episodes: http://bit.ly/BTBfull-length  2. The BEST advice from some of the most successful entrepreneurs: http://bit.ly/supersmartpeople  3. 5 Minutes or less with some of the smartest people on the planet http://bit.ly/BTBunder5min --------------------- More?  Get Behind the Brand on... Instagram: http://instagram.com/1goodbrain Twitter: https://twitter.com/BryanElliott Facebook: http://fb.com/BehindtheBrand  For business inquiries: 1goodbrain@gmail.com See my film and commercial production work here: http://bit.ly/thegoodbrainwork

Podcasts – Casinos USA
Episode # 150 The Tribal Casino Explosion

Podcasts – Casinos USA

Play Episode Listen Later Apr 9, 2023


        Casinos USA Podcasts Facebook Group: Casinos USA           Twitter @Casinosusa2017           website: www.casinosusa.bet Show Notes: Happy Easter Coach Fav and Janie discuss how over 200 Native American Tribes have used their casino expertise and financial assets to assume ownership of casinos and hotels … Continue reading "Episode # 150 The Tribal Casino Explosion"

Las Vegas Podcast: Five Hundy by Midnight
FHBM #870: Finally, Some Honesty

Las Vegas Podcast: Five Hundy by Midnight

Play Episode Listen Later Apr 8, 2023


Punk Rock Museum's bar is appealing, Awakening is apparently not, Spiegelworld adds new drinking and dining options, Resorts World is getting a tiki bar The post FHBM #870: Finally, Some Honesty first appeared on Five Hundy By Midnight.

Jeff Caplan's Afternoon News
SnowBird's Sarah Sherman and Andria Huskinson from Alta on Interlodge at resorts

Jeff Caplan's Afternoon News

Play Episode Listen Later Apr 6, 2023 4:24


See omnystudio.com/listener for privacy information.

resorts snowbirds sarah sherman
Dudes Dish Disney
Dudes Dish Destinations: Disney's Pop Century and Art of Animation Resorts

Dudes Dish Disney

Play Episode Listen Later Apr 5, 2023 43:14


We are finally talking about some of Jonathan's favorite Disney resorts. Tune in for this week for an addition of dudes dish destinations to find out all about Pop Century and Art of Animation resorts. We will be taking a dive on why these are the better value option to get the most bang for your buck.

The Travel Beat with ALG Vacations
New and Noteworthy at Iberostar Hotels & Resorts

The Travel Beat with ALG Vacations

Play Episode Play 29 sec Highlight Listen Later Apr 4, 2023 9:55


Michelle Bauer, Director of Sales for Iberostar Hotels & Resorts, dishes on the latest renovations in Dominican Republic and Mexico—including where to find a new chef's kitchen for kids. Plus, hear about the brand's sustainability efforts that are making a Wave of Change, and find out how you can win a stay this April by following @TravelBeatALGV on Instagram.Find your local travel professional by searching www.TravelAdvisorsGetYouThere.com.Follow us on social media now!Instagram @TravelBeatALGVFacebook @AskATravelAdvisorALGVTikTok @AskATravelAdvisorALGV

Hospitality Design: What I've Learned
Kevin O'Shea and David Bowd, Salt Hotels

Hospitality Design: What I've Learned

Play Episode Listen Later Apr 4, 2023 63:47


Partners in love and in life, Kevin O'Shea and David Bowd are the minds behind Salt Hotels. After walking their own paths in hospitality, with O'Shea cutting his teeth at Starwood Hotels and Resorts and Bowd working for hospitality heavyweights Andre Balazs and Ian Schrager, they set out on their own. What started as a small boutique hotel, Salt House Inn in Provincetown, Massachusetts has since grown, with the founders bringing their own brand of hospitality to Miami, New York, L.A., and soon--beyond.  This episode is brought to you by American Leather. 

Las Vegas Podcast: Five Hundy by Midnight
FHBM #869: An Intimate Evening

Las Vegas Podcast: Five Hundy by Midnight

Play Episode Listen Later Apr 2, 2023


Horseshoe plans to bring back room balconies, add another Paris connection, DiscoShow trashes old IP sports book, Kelly Clarkson announces shows... The post FHBM #869: An Intimate Evening first appeared on Five Hundy By Midnight.

Thrivetime Show | Business School without the BS
How To Improve Your Overall Customer Experience & Service (with Former EVP of Disney World Resorts Lee Cockerell)

Thrivetime Show | Business School without the BS

Play Episode Listen Later Mar 30, 2023 19:40


Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

Choose 2 Think
221: The Elderly Among Us: How to Show Respect and Honor with Hands 4Life Founder Stacy Shewey

Choose 2 Think

Play Episode Listen Later Mar 30, 2023 35:26


In 2016, Hands 4Life founder Stacy Shewey traveled to Haiti as part of a mission trip. On that trip, she visited a newly constructed community with an assisted living facility for the elderly. Witnessing firsthand the tremendous need in the developing world for high-quality, compassionate care for older adults, Stacy began a journey leading to the creation of Hands 4Life – one of the few nonprofit missionary organizations focusing on caring for the elderly in developing nations. The need has never been greater. Stacy's career began with Hyatt Hotels and Resorts. During this time, she was awarded the prestigious Circle of Excellence Award, which is reserved for the hospitality industry's best sales associates. Stacy is an entrepreneur who built a successful hospitality company where she owned and operated hotel properties, freelanced as a hotel feasibility consultant, was a consultant/investor on a 60-million-dollar resort start-up, and contracted out as an event planner. She left the hospitality industry to become an Executive Director of an assisted living and memory care community, where she gained experience in the senior living industry. She is a visionary who takes ideas and brings them to life. After being in the senior living and hospitality industry for her whole career, she felt called to take her experiences and knowledge and serve those in developing nations. We all know we are in an aging crisis in the US, but few realize we are in a global aging crisis where there is no plan to care for the vulnerable and forgotten senior population. It was with this revelation Hands 4Life was born. On the show today, Stacy and I chat about Finding solutions to the current health care crisis for the elderly in the US and abroad God-sized dreams and goals Challenging our youth with the "circle of life" principle Rewriting narratives about respecting and honoring the elderly Her current initiatives in Nigeria and Honduras How she overcame extreme personal adversity and leaned on God to get her through CONNECT WITH STACY SHEWEY: https://h4lworld.org/ *SPECIAL MENTIONS: Diadem WARROR pickleball paddle: https://amzn.to/42mJKgX Diadem ICON pickleball paddle: https://amzn.to/3lujUqH ⁠ULTIMATE GRATITUDE GUIDE - FEE DIGITAL DOWNLOAD⁠: https://mailchi.mp/212e3731644c/ultimategratitudeguide CONNECT WITH VICTORIA: EMAIL: choose2think@gmail.com WEBSITE  www.choose2think.co MENTORING www.choose2think.co/coaching.html YOUTUBE www.youtube.com/channel/UCz8Z2B9TtXvWn0RKelVY5DQ FACEBOOK www.facebook.com/groups/choose2think INSTAGRAM www.instagram.com/victoriadwalkerlydon/ *CHOOSE 2 THINK DEVOTIONAL. Peek Inside Here. https://amzn.to/3Hcl7v1 *CHOOSE 2 THINK JOURNAL: Peek Inside Here.   https://amzn.to/3WvinND *When you click on these Amazon affiliate links, I may earn a teeny commission from qualifying purchases at no extra cost to you. Thank you for your support! DISCLAIMER: The Choose 2 Think Inspirational Podcast is for educational and entertainment purposes only. Please consult your physician or doctor for all medical advice and counsel. --- Send in a voice message: https://podcasters.spotify.com/pod/show/victoria-d-lydon/message Support this podcast: https://podcasters.spotify.com/pod/show/victoria-d-lydon/support

Know Before You Go Travel Show
Secrets Cap Cana vs. Secrets Royal Beach Resort Comparison

Know Before You Go Travel Show

Play Episode Listen Later Mar 28, 2023 46:03


Enjoy this episode as George Penyak and Janet Penyak dive into the two Secrets Resorts in Punta Cana, Secrets Royal Beach and Secrets Cap Cana. Both of these resorts are unique in their own way. We break down the differences here. Connect with us below! For Travel Quotes: https://www.PenyakTravel.com/contact CLICK TO CALL: 1-800-674-3278

The Dental Marketer
MMM [Patient Retention] Why Do Patients Leave? The Common Reasons and How to Avoid Them

The Dental Marketer

Play Episode Listen Later Mar 27, 2023


Hey there, Michael Arias here, and on this week's Monday Morning Marketing episode, we're continuing the essential topic - patient retention. This episode is brought to you by the one and only Sandy Pardue, of Classic Practice, and our podcast Dental Drill Bits. Did you know that up to 50% of patients leave practices over the course of five years? That's a staggering number, but there are steps you can take to combat it. One of the simplest is to ask your patients how their last visit was and really listen to their answers. It's important to never give up on retaining patients, even if they've been inactive for years. With around 170,000 dentists in the US, it's crucial to stand apart by showing how much you appreciate your patients being there. Most importantly, don't forget to always keep an eye on your attrition numbers! It's hard to fix what we don't track, so these metrics are especially important for the health of your practice.Dive into my conversation with Sandy Pardue to learn more on patient retention!‍You can reach out to Sandy Pardue here:Classic Practice WebsiteDental Gumbo Facebook Group‍Other Mentions and Links:Dental Drill Bits PodcastADA - American Dental Association4 Seasons Hotels and ResortsThe Ritz-Carlton‍‍‍If you want your questions answered on Monday Morning Marketing, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Our Sponsors & Their Exclusive Deals:‍Dandy | The Fully Digital, US-based Dental Lab‍For a completely FREE 3Shape Trios 3 scanner & $250 in lab credit click here: meetdandy.com/affiliate/tdm !‍Thank you for supporting the podcast by checking out our sponsors!‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, what's up Sandy? Sandy: Michael? Hey, I, I was just, uh, looking at our reviews on iTunes. Michael: Nice. Yeah. Guys, don't forget, if you can press pause right now. Go leave us a review on iTunes. Let us know how we're. And then come back and listen in. Cuz in this episode we're gonna be talking about something super important.I'm sure you're looking at the title Why Patients Lead. Sandy: Yep, yep, yep. This is a deep topic, . Okay. This the deep topic and for the listeners, and they've heard us talk about patient retention, which is gross. You know, we've talked about that. And, and for the new listeners, I mean, they'll, you just have to know this number if you say like, okay.Like 170,000 dentists. You hear these different reports, 166,000, 170,000. But we all know, cause you've worked in these practices that get at least 10 new patients a month. Right? Some of them are getting 20, 30, 40, 50, a hundred new patients a month. So I'm gonna say we know that at least 1.6 million people are changing dentists every single month in the United States of America Now.That being said, I saw another interesting statistic then from the American Dental Association that said that 25% to 50% of patients in any given practice are lost over a five year period. Whoa. That's crazy. Okay. I believe that, actually believe that could be worse now than it than ever. Because of so much of their automation, we have less personal contact.Mm-hmm. with people now because we're all living so fast and we count on text and that kind of thing. You need those personal, the personal contact for sure. But you know, when you look at people in general, and we already know that they don't love coming to the dentist. But why do they leave? And, and here's the thing.Most practices are not tracking this, and that's scary to me. Mm-hmm. , so they don't have any idea how many people are not coming back. And then the whole recall process is terrible in most practices. So what you need to do, I like to keep an attrition monitor. An attrition monitor. Now this could be as simple as having an Excel.Where your front office, every time they learn that somebody is left the practice, they put the name in and uh, their family members and why they're leaving. If they say they changed dentists because of insurance or they changed dentists and you don't know why, or maybe they moved out of town, maybe they died.So you've got all this information, okay, about that patient, and you can start to see who's leading. And I think that's very interesting to track. But the fact is that most practices don't do that. They don't really look close into their recall process to see that, okay, maybe in the beginning of October they had 300 people that needed a cleaning.They never go back in November and pull that same report and see that they still have 180 people that are due to come. In October, they did not come in. That's a huge problem, but why? Okay, why? Why is this happening? Number one, no one's watching. Number two, no one's following up. That is huge. And number three, nobody's actually tracking it, so, Those are the things that the practices need to implement versus, here's the thing, and I was explaining this to a friend of ours yesterday who was looking for a local dentist and he's been going to somebody and he is not having a success with some work that he, major work that he was having done and this particular practice he's been going to, I see a lot of TV ads and things and I'm, so that tells me, and I happen to know they're getting about 150 new patients a month and they've been getting 150 new patients a month for 10.So where are the people going? They haven't had to hire more hygienist, right? This is telling me that people are coming in and they're not staying. So practices that are listening, you need to be paying attention to this. But one thing you can do, this'll help you get some of them back and find out while they're leaving.Now you guys, you've heard me talk a lot about the reactivation program that I, I love, and that's like sending. Postcards with return service address on there. So you get back the, to see who moved without ever having to call them. You, they call you, you get back about 20% without a phone call. It's a great project to do, but uh, you could also do a fall insurance letter.That's a great thing to do right now. These are all activities to get people, but you've gotta communicate and you've gotta find. Why they're leaving. Okay. When you do this type of activity that I'm about to describe, you'll learn a lot about your practice. So what you wanna do is. Somebody that's a good communicator in your practice.If it's been around and they know some of these patients, that's even better. You wanna get them on the phone, they start calling and you let 'em know we're updating our patient records and we notice you haven't been in for a while. And then zip it up, let them talk now. And uh, they see what they say.Well, yeah, I know I need to get in. Or they say, well, I've changed Dennis, or I'm never coming back there. And that's when you. That pointed question. If I asked you a question, how was your last visit here? And then listen and see what you can learn. See what you can learn. Now, if somebody immediately says, put me in your inactive files, okay, , and sometimes they do that and sometimes they might just hang up, but you can't be scared of them.You just keep doing, and that's where your scheduler is gonna try to discover any problems, because here's the. Patients can act crazy, but most of them are not gonna be crazy. And then sometimes when we meet these practices that are constantly firing patients, they are firing people less than, right? Well, I promise you that many people aren't crazy when you've got the practice two doors down, that never fires anybody.That tells you that the people inside the practice are the ones running them off. Does that make sense? Mm-hmm. Michael: Yeah, that does, that makes a lot of sense. And I like that. So we're asking them almost like as a post-op kind of thing, right. Once they're home or something, we ask them, how was your last visit here?Or once they're in the practice, we're like, Hey, the visit before this, how was that? Yeah. Sandy: Or, or say it like, can I ask you a question? I'll always like to say that first. Mm-hmm. and, and with a high pitch at the end. Can I ask you a question? And wait, how was your last visit here? That just opens up a conversation and that's when they come out with all kinds of things.Like they left me in that chair and nobody tam to check on me. I was so thirsty. I was . You know, people get upset about things, right? They get quoted the wrong fees, the fee changes. Nobody told them in advance. Thought they were gonna see Susan, but uh, April was the hygienist. You know, they get, there's all these reasons because people are really sensitive about their mouths.Okay. I'm just gonna tell you, people are super sensitive about their mouths. They are. And so, and people are just, they expect good customer service, especially people. West High expectations, more successful people. You know, they're used to going to the Four Seasons or the Ritz Carlton, and you want these kind of patients.You know why they have money and they have rich friends, and so you wanna cater to these people. You don't wanna make them mad, and so you've gotta make sure we talk a lot about the tone of the office. Well, you've gotta make sure that your team is supporting you and your view. And they're happy to be there and they're wearing smiles cuz all of these things contribute to patients leaving.They have a lot to do with your attrition. So you've got your team supporting you and complimenting you. A practice should be growing, not shrinking. So every year you should be growing and need, you need to hire more people. It's because you're retaining and growing these people that say they're never coming back.You need to let them know the person that's calling, well, I'm sorry. We're not gonna be seeing you here again. We sure did enjoy having you as a patient. You know, a lot of times people when they hear something like that, they may be in between of leaving the practice. Maybe they were going to leave and then they got this phone call and they heard something like, And they, they never found that other dentist, so they will go ahead and appoint.You can, you should never give up on your patients. I had somebody I saw in Dentaltown recently where he said he was gonna inactivate everybody that hadn't been in 18 months. Well, my gut got real tight. Okay. I'm just like, ugh. Because I know how hard it is to get those new patients and 18 months goes by really fast.Mm-hmm. , I went 15 months without getting my teeth cleaned. Last time I did Sandy Cardew, I did , and so it just made everything. I'm glad my dentist didn't inactivate me. That's insane. Of course, I know how to take care of my. And, you know, I have a little scaler at home, so I believe me, I'm, I'm okay. But you, you know, people leave most of the time cause of the service they received or they felt like it wasn't fair or they didn't like they were treat the way they were treated.That's what they always remember how they were treated. So that one phone call to follow up on these people that hadn't been. Instead of saying, hi, this is Sandy from Dr. Gutes, I was calling to set up an appointment. You know you're gonna be more personable with them. Letting them know, with missed seeing you, doctor asked me to call.And you do it in such a kind voice. You don't, it's not just, I'm following them, schedule an appointment to you or send a text like I got yesterday. It's time for your cleaning. I didn't even say what dental office it was from . I was like, who is. Was it from my husband or me? I didn't, you know, and then I saw the text, and by now I've gotten about 25, 30 other texts and I forgot all about it until I was just talking about it here, , Michael: until right now.I was just talking about, yeah, exactly. So then the, the three points keep, no one's watching, no one's following up, no one's tracking. No one's watching is we have to keep an attrition monitor. Right? Yeah. And that. What is that in our practice management Sandy: software or No, you need to create your own Excel document, Michael: and that is you're literally looking at who needs to be reactivated.You're following up with the Sandy: calls and stuff. The attrition monitor are the people that have left the practice. Those are the people. You're gonna only enter the people that are not coming back, so, You have pulled a report from your dental software, you see who hasn't been in for a long time. Go back three years, go back five years, you have a smaller practice, go back five years.Then what happens is as you're making these calls, then you find out someone's not coming back. They're entered on that sheet. So it could be that they moved out of town. They changed dentists. They changed dentists because of insurance. I wanna put that in a separate category. So let's see, what did I say?Change dentists, say Joseph of insurance and moved out of town and deceased. So, and then I like to send a letter to every one of them. If they're deceased, they get a sympathy, the family gets a sympathy. So some type of communication goes to them. Even if they changed Dennis, it's because of insurance. I want them to know that they're welcome to come back to the practice.And so I'm calling these people, it's like I'm, I'm calling all these people that haven't been in, and I'm not calling them for a cleaning. I'm calling them because doctor asked me to call. Cuz we miss seeing them in the practice and I'm continuing this conversation letting them know how much we've enjoyed seeing them on a regular basis.You know, ideally we're gonna reactivate them. If they say, oh, well you know what, I'm not coming back. Or, you know, my grandson is a dentist. Now, you know, or you are gonna tell you all these things. Or if you don't really know the reason why, it's okay to say, well, in order to complete our clinical records, may I ask why you wish to become inactive for the reason, and then they'll tell.And then you make sure that you put that in, in the computer file. And if it's like a, it's, it's an upset. You know, a lot of times when you're talk to these people, you realize they're upset about something, some misunderstanding or, or bad communication somewhere. You've gotta get that handled. You've gotta report it to the doctor and get it handled cuz they're gonna go around and tell everybody.Michael: Mm-hmm. . Okay. Okay. And then that's how you keep it, the monitoring, right? The attrition you have to follow up with. every Sandy: week. To me it should be going ongoing. Like every day she's making a few calls and she's putting on the list, and then doctor as or the manager says, oh, can I see our attrition list? How are we doing?Oh my goodness, look at this. We learned out of those calls that she made in a week that we lost 25 patients. It's just data. Okay? Running a business, you've gotta have data. Stats are everything. I love them. They, they give you a picture of everything going on, and so that. If you have a lot of people leaving the practice, you need to know.And if you're not keeping up with it, you don't really know it, or you just know a number and you don't know who it was. So I like to communicate to the people that leave because they do come back. I've seen that first in, and they'll come back. Michael: Gotcha. So then what do we do in this scenario when they're like, oh, you know what?Yeah, I didn't like that. Uh, I didn't like that this person did that. Or did something happen? That's why I left. I, I'm finding another person. Right. Is. Are we trying to win them back or is it more like, oh my Sandy: goodness, always, because if you don't, they're going to go talk around town for the next 10 years about you.It's always better to have friends. It's always better to have really good relationships in life. Um, you know, it's never good to have somebody that's not happy with your service. And, you know, people, like, if you think about, you know, why, like, why would I stay at my dental office? Well, you know, I kinda like 'em.I like how I feel when I go in there. Everybody's really friendly and I feel comfortable because I'd been there for a long time. And I feel like that work has lasted, that, that dental work. I mean, it, that's what people say, things like that. Right? Or, you know, they love it when they get like, oh, you know, I get my birthday cards from my dentist.He's the first one that sends me a birthday card every single month. And people like that, they like it. Or, or you can hear 'em talking like, oh, my dentist, this is, this is what my husband's friend told me yesterday. I like this, Dennis. He's got a lot of good UpToDate technology. Hmm. He said, but I, I just don't like what he's doing with my den.And I'm like, okay. So this is a guy that my husband has known for about 50 years that he worked with about 50 years ago. And every year they have a phone conversation. And that was yesterday. And I overheard some of this conversation. So he has an upper denture and he w, he was in an accident years ago and he lost some of his teeth.So he is trying to, he want some implants, he's trying to do some work with to his mouth and he doesn't like what's happening. So he calls us and starts telling us about all this You. And that's what they do. He said, you know what, one thing I do like too is they gave me his, an emergency number after I had my surgery there.And so that was the thing that impressed him. So he was impressed that the technology, he was impressed that he got that doctor said, look, if you have any problems, give me, um, you know, give me a call at this number. And so you're giving them kind of like you're impressing them and they have like a reason to, to stay.And they're, they're looking if they found your practice and they're gonna stay. If you have, number one, a good care system, number two, you are communicating with them for that recall process, right? You're reaching out, you're in the calling, you're texting, you're sending cards, whatever it is you're doing, you're not being idle.And I'm telling. The way they feel when they come in there, in that atmosphere and the technology and how easy it is to get an appointment. Those are the things that they are gonna like. Oh, and, and look, we had a friend that told us this at dinner one night. It's like every time I go to the dentist, I'm telling you, I, it's like he's mad and he's just assistant, he's like throwing the instruments down and I don't know what's going on.Look, those are the little things that make a difference in the practice. Okay? So you can't, you can't do that. You cannot do that. And, and the way the team are interacting with each other. Yeah. They also, the things that's gonna have them stay to your practice is because, you know, if you come across. That you're rushed being impatient or you know, you seem like you're mad at your employees, they're mad at them, or you're not telling them what's going on with their mouth.The last hygienist I saw was so good and she, she knew I was in the dental industry, but I think she probably does this with all the patients. So she was like telling me constantly, you know, what she was gonna be doing and um, yeah. And if they feel like. Overcharging or focusing on money, that'll be a turnoff for sure.I think that if the practice is giving them more reasons to stay, you're, they're gonna be fine. Being aware of who's coming, leaving. Okay. Who's staying? You've gotta, you gotta take care of your patients. . Michael: Yeah, I like that. Like it's, as long as we don't see it, like you said, idly by. Right. Like, give them more reasons to stay than to leave.Right. I mean, maybe mistakes will happen. The more can compensate for that, right? Yeah. Um, and then monitor them. Any final words for this Sandy: episode? The only other thing I wanna add, Michael, is I would like for everybody to start watching that attrition number and know how many patients they're retaining.That is the most important statistic that you can keep. You're always looking for new patients. Let's close the back door. Let's keep some of those patients as you currently have. Michael: Gotcha. Awesome. So guys, if you want to talk about this episode, come on the podcast or submit any questions. Then you can do so by joining the Facebook group Dental Gumbo.And at the same time, don't forget to leave us a review on iTunes. It helps us out a ton. So please go ahead and do that. And thank you guys so much for tuning in, and we'll talk to you in the next Sandy: episode. Yeah, Rebe, have fun. Reactivating those patients.‍

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