Podcast appearances and mentions of bob pacanovsky

Bob Pacanovsky is Chief Hospitality Officer of The Black Tie Experience.  Bob's background includes nearly three decades as an entrepreneur in the hospitality industry, owning restaurants, event companies, and catering companies, where the uniform consisted of a black tie tuxedo.    Today, Bob is a keynote speaker and trainer, and helps organizations elevate their service and experience to the black tie level.  In this interview, Bob talks about The Black Tie Experience, service excellence vs. hospitality, and third party relations.     The Black Tie Experience “No one remembers ordinary service.” Bob shares examples that he has experienced personally where staff members went above and beyond by recognizing him as an individual and showing a dedicated commitment to his experience.  One example includes a casual chain restaurant where the cashier introduced herself and learned Bob's name, and served him with enthusiasm that exceeded expectation; in another example, a rental car employee indiciated that the car that Bob would receive did not meet her standard, and offered to treat him to lunch while he waited for a better car. To truly deliver The Black Tie Experience, the level of service and hospitality must be above average and beyond guests' expectations, but does not require extravagant productions or significant costs.  These examples are intangible and cost very little to the business to exceed guests' expectations, yet they create a long-lasting impression on how the guest feels about the brand.   Service Excellence vs. Hospitality "Hospitality is you how make your customers feel while delivering your service excellence." What is so important to you as a company that you involve your staff in training and onboarding?  The answer to that question drives your service excellence.  These are the tactical elements that go into the individual interactions that the guest or leader can observe directly.  Bob recommends that if you want to implement service excellence, it requires practice, role playing, and task-oriented training. The hospitality component indicates how you make people feel.  It is the spark that is driven by the culture, leadership, and through the service excellence that is delivered.  By recognizing the difference and effectively combining the two, guests walk away with a positive experience that was delivered organically by the staff.   Third Party Relations “Our brand is associated with the brand of that venue.” With Bob's catering business, he states that he “never played a home game,” because their work was being done in a venue that was not his own, which brings a new level of responsibility to the service that is delivered.  On one hand, the catering team is serving the guests of the venue, whether they are day guests or event attendees, and on the other hand they are serving the venue in a client-vendor partnership. If guests have a positive experience with the catering team, it will reflect positively on the venue.  However, if a guest's experience with the catering team is poor, it will drag down the brand of the venue because most guests won't know the difference between the two - nor should they, as it should be seamless.  This guidance is applicable to all third party concessionaires in the attractions industry, whether it is food and beverage, retail, souvenir photo, security, artists, or anyone else who works at the attraction but not for the attraction. To get ahold of Bob, visit www.bobpacanovsky.com.  You can also connect with him on LinkedIn, as well as follow The Black Tie Experience on LinkedIn, Facebook, Instagram, and YouTube.   This podcast wouldn't be possible without the incredible work of our amazing team: Scheduling and correspondence by Kristen Karaliunas Branding and design by Fabiana Fonseca   To connect with AttractionPros: attractionpros@gmail.com  

Bob Pacanovsky knows catering. He also knows customer service. With 25+ years of experience in the hospitality industry, he is going to chat with Tracy about how both Service Excellence and Hospitality are needed to separate yourself from your competition, especially when it comes to serving food and beverage at events and meetings. His expertise helps planners, caterers and organizations improve the skills of the staff, retain and earn new customers and improve the bottom line. Connect with Bob www.BobPacanovsky.com https://www.facebook.com/BobPacanovskyBlackTie https://www.instagram.com/black_tie_experience/ https://twitter.com/BobPacanovsky https://www.linkedin.com/in/bob-pacanovsky-/ Connect with Tracy: facebook.com/groups/EatingataMeeting thrivemeetings.com

How do you define hospitality concerning your customers or clients? Does your organization offer a "black tie" experience — or is it more business casual? Bob Pacanovsky has been an entrepreneur for 25 years, primarily in the hospitality industry. He and his team have created over 7,000 meetings, events, and receptions that each had just one chance to make a wild experience and a lasting impression on clients and guests alike. Now, as a keynote speaker and strategic trainer, he uses his two decades of experience in the trenches to teach companies how to focus on service excellence and hospitality to cultivate more loyal customers and employees.  When you go out to eat, you're expecting more than just good food — you're expecting a wonderful, memorable dining experience. Good customer service and consistent food quality are the expectations. But if you want to go above and beyond that, if you're going to exceed expectations, you need to hone in on creating black tie experiences. To learn more, and for the complete show notes, visit: petermargaritis.com Resources: bobpacanovsky.com LinkedIn: linkedin.com/in/bob-pacanovsky-3432619 Facebook: facebook.com/BobPacanovskyBlackTie Twitter: @BobPacanovsky Change Your Mindset is a production of Crate Media Learn more about your ad choices. Visit megaphone.fm/adchoices

When you think of having a Black Tie Experience, what comes to mind? High quality? Luxury? Top of the line? Are your customers receiving a Black Tie Experience from your business? On this episode, Keynote Speaker and Trainer Bob Pacanovsky shares his top tips and advice for creating a Black Tie Experience at shows, events and throughout your business. Hear all about... What are Impact Points? Why are they important? And Would You do business with YOU? Fantastic advice and tips for any business! Connect with Bob Pacanovsky! Email- Bob@BobPacanovsky.com Phone- (330) 352-6084 Website- BobPacanovsky.com LinkedIn- https://www.linkedin.com/in/bob-pacanovsky-/ Get Top 52 Trade Show Tips absolutely Free! Go to tradeshowu.biz and sign up for our email newsletter - the 52 Tips will be sent to you right away!

    https://restauranttopia.com/episode-52-creating-an-impression-that-lasts-with-bob-pacanovsky/ How many of your staff work in the Marketing & PR department of your company?  The answer should be – all of them.  Most customers coming to dine in at your restaurant or picking up food to go may never meet the owner, chef, etc.  Their entire impression of your company could be formed by who served them, talked with them, etc.  Is your staff the best marketing for your company? How can your staff become skilled at marketing your restaurant? Train them on how to create an Impression that LASTS.  LASTS is an acronym for – How you LOOK How you ACT How you SPEAK What your TACT is (how you behave) How you SERVE

Bob Pacanovsky joined "Learning from Smart People" to share his expertise on raising the bar with customer service to create a "Customer Experience." He brought his knowledge, experience, expertise and 3 black tuxedos. During this interview, Bob shared the following insights: The difference between Customer Service and creating a Customer Experience The importance of understanding first and foremost what business are you in What the Black Tie Experience is all about How to create more Brand Ambassadors for your business How to create a culture of excellence in your organization At the end of the interview, Bob made a very generous offer for our listeners. If you would like to get his "25 for 25" article or schedule a "Free 20" consultation phone call, shoot him an email at the address below. In the meantime, I would encourage you to check out his website and connect with him on social media. Email Address: bob@bobpacanovsky.com Phone: 330-352-6084 Website: http://www.bobpacanovsky.com Twitter: http://www.twitter.com/BobPacanovsky Facebook: https://www.facebook.com/BobPacanovskyBlackTie/ Instagram: http://instagram.com/black_tie_experience Linkedin: https://www.linkedin.com/in/bob-pacanovsky-/ Thank you for listening to the show. If you are enjoying “Learning from Smart People” I would encourage you to subscribe to the show on your favorite podcast platform. Follow us on social media: http://www.twitter.com/LFSPPodcast http://www.instagram.com/LFSPPodcast http://www.facebook.com/LFSPPodcast You can also use the “Contact” page on the "Learning from Smart People" website.

Bob Pacanovsky. BobPacanovsky.com. Implementing a Formal Dining Service Training Any Staff Can Master. The responsibilities for the front of the house when setting up and working an event for your company.

Download Episode Here Are your clients and customers getting a premium, memorable experience? Bob Pacanovsky wants to make sure they do. As a Chief Hospitality Officer, Keynote Speaker, and Owner of The Black Tie Experience, Bob shares valuable lessons for business owners, including leadership models, management tips, and how to leave a lasting impression. Tune in and prepare yourself for the next level of entrepreneurship and growth. Visit www.BobPacanovsky.com for more information on Bob’s services. You can also connect with Bob on Facebook (Bob Pacanovsky - Black Tie Experience), Twitter (@BobPacanovsky) or LinkedIn (Bob Pacanovsky).  Mentioned in this episode: Authors: John Maxwell, Scott Gross Musician Herb Albert SHOW NOTES  * 1:20  Who is Bob Pacanovsky and the importance of creating experiences for clients * 7:15   Welcome Bob; Lessons learned from hospitality and catering * 12:30 Starting Paparazzi’s Pizza and becoming a preferred caterer * 18:00 Advice from hindsight and what entrepreneurs should be ready for * 24:30 Growth and exciting ventures; Managing employees right and wrong; Making difficult decisions * 36:00 Looking for leadership and becoming a leader; Getting the most value out of failure * 49:50 Moving business forward and the next level of entrepreneurship; When Alex met Bob * 57:30 Focusing on Black-Tie Experience; Easy ways to provide a premium experience for clients and making an impression that LASTS * 1:18:35             Lightning Round SHOUT-OUTS IN THIS EPISODE: T Scott Gross, John DiJulius, Beachwood Chamber of Commerce, COSE, Paul Marnechek

Bob Pacanovsky is what you might call a “Wow!” expert – with 20 years of entrepreneurial experience, primarily in the hospitality space, he has learned how create engagement, retention, and loyalty with customers, employees, and clients. Bob took that expertise and founded The Black Tie Experience, which helps companies and leaders create that Black Tie Experience for their customers and employees.   The black tie is much more than a uniform – it’s a mindset. You don’t actually have to have a black tie on to deliver a Black Tie Mindset, you just have to create an impression that LASTS:   Look Act Speak Tact (or how you behave) Serve   We tend to rush to the service part because we want to create an unbelieve customer or employee experience, but “we have to know how to look the part and act the part before we can actually serve the part.”   One of the most important things to keep in mind – and this can be difficult – when working with other people, whether they’re your customers or employees, is that it’s not about you as a host or leader, it’s about them.   “If you have a mindset of making people feel differently about your product, your service, and themselves than they ever have before, then you’re really living the Black Tie Mindset.”   The 4 Principles to Create a Black Tie Experience:   A Culture of Welcome - Create a welcoming culture (not only for your employees, but also for your customers or guests). What is the culture, or the atmosphere, like in your company?   The Way of Doings Things - What is your company’s way of doings things? Disney, Apple, and Starbucks all have their own unique way of doings things, and it affects how you experience their brands. However, most companies aren’t spending enough time training their employees to wow people.   Impact Points - These are the subconscious impressions that people make about your business before, during, or after they purchase something. For example, what impression does your website make, or what does your restroom look like?   Put Yourself in your Customer’s Shoes - What does your customer see, hear, touch, or smell when they come into your business, or interact with you online?   You’ve probably heard me say in the past that we’re all in the people business, even if we’re accountants – Bob takes it a step farther, arguing that we’re all in the hospitality business… and it makes a lot of sense!   The definition of hospitality is, “The art of making that personal connection with someone,” and based on that definition, aren’t we all in the hospitality business, first and foremost?   So yes, we are in the people business, and we do need to focus on customer and employee experiences and retention, but we can’t excel at those things if we forget about the power of hospitality.     Resources: Learn more at bobpacanovsky.com Connect with Bob: Facebook | LinkedIn | Twitter -- Improv Is No Joke is produced by Podcast Masters Learn more about your ad choices. Visit megaphone.fm/adchoices

During this hour with Marnie and guest, Bob Pacanovsky, you'll discover: 1. Five ways to create a memorable, lasting impression. 2. The one question that answers what your personal brand is (or can be). 3. How the traits of confidence, class, character and conduct can help your personal and professional brands. 4. How to create a strong personal brand online by following a simple three step approach. 5. The "New Rude" - What it is, when it comes to technology, communication, and your personal brand. 6. What your personal brand says about you to other generations. 7. Dining and networking protocol tips to improve your brand. Bob Pacanovsky is a speaker and trainer who helps companies improve the "just good enough" mentality when it comes to customer service and creating impressions that lasts. Learn more at www.Bob-Pac.com.