Please Hold

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Founded in June 2015, Service is creating the future of customer service. We have a crazy idea-- we think that customer service should be a simple and painless process. We've all been in phone tree hell, shouting at an automated system that can't seem to understand any thing we have to say. We've go…

Service


    • May 16, 2017 LATEST EPISODE
    • infrequent NEW EPISODES
    • 33m AVG DURATION
    • 31 EPISODES


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    Latest episodes from Please Hold

    Co-Founder and CEO of Joymode Joe Fernandez | Please Hold 32

    Play Episode Listen Later May 16, 2017 27:46


    This week Michael sits down with Joymode Co-Founder and CEO Joe Fernandez to talk his college experience at The U, creating the standard for social media influence score, and his newest business, Joymode, which provides experiences delivered to your door so you can enjoy something other than the TV (unless you get the VR experience) Watch the full interview here - http://bit.ly/2qLM8PS

    Co-Founder and Chief Data Officer of Orionis Riccardo Sabatini | Please Hold 31

    Play Episode Listen Later May 2, 2017 29:22


    This week Michael sits down with Co-Founder and Chief Data Officer of Orionis Riccardo Sabatini. Orionis is trying to use precision medicine to eliminate the side effects of prescription drugs by tailoring their chemistry to your body. Check out this episode to learn how Riccardo mapped the human genome, the challenges of extending life to 300 years, and the future of prescription medicine. Watch the full interview here - http://bit.ly/2pUpvIH -

    New York Times Best Selling Author Lewis Howes | Please Hold 30

    Play Episode Listen Later Apr 18, 2017 41:38


    This week for our 30th episode, Michael sits down with NY Times best selling author, motivational speaker, entrepreneur, and recent guest on the Ellen Show, Lewis Howes, to talk about how he went from sleeping on his sisters’ couch to how he plans on serving 100 million people. He is getting closer and closer everyday. He is an amazing guy and this is a great interview for anyone trying to “get off the couch”.

    CEO of HackerOne Marten Mickos | Please Hold 29

    Play Episode Listen Later Apr 4, 2017 32:58


    Dream job for a hacker? Get paid to hack into companies. Listen to Michael’s chat with Marten Mickos, CEO of HackerOne. They talk about white hat hackers and Marten’s similarities to Robert Redford.

    Founder and CEO of Daqri Brian Mullins | Please Hold 28

    Play Episode Listen Later Mar 21, 2017 31:21


    This week Michael sits down with DAQRI​ founder and CEO Brian Mullins to find out how wearing a smart helmet can make you work faster. DAQRI is changing the way people work by using augmented reality to guide them through extremely complex tasks. Check it out to learn more.

    Founder and CEO of Fullscreen Media George Strompolos | Please Hold 27

    Play Episode Listen Later Mar 7, 2017 37:30


    This week Michael sits down with Founder and CEO of Fullscreen Media George Strompolos to talk about shooting his first videos as a kid, being in Silicon Valley at the right time, and the future of content creation.

    Founder and CEO of GumGum Ophir Tanz | Please Hold 26

    Play Episode Listen Later Feb 28, 2017 30:17


    This week Michael sits down with one of his childhood friends Ophir Tanz to talk about how their love for the internet started, GumGum and how it has evolved in the past 10 years, and how the landscape of the LA tech scene has changed since they started their first company together in 1998. Hope you enjoy! If you want to watch check us out on YouTube - http://bit.ly/2mBojoz

    Founder and CEO of Science Mike Jones | Please Hold 25

    Play Episode Listen Later Feb 21, 2017 31:45


    This week Michael sits down with Founder and CEO of Science Mike Jones to talk about the concept of a startup studio, why LA is a great place to raise a family and a business, and some tips on helping take your business to the next level. Science has really cracked the code on what it takes to become a scalable business. Enjoy!

    Co-Founder of Doctor on Demand Adam Jackson | Please Hold 24

    Play Episode Listen Later Feb 14, 2017 32:43


    This week Michael sits down with the Co-Founder of Doctor on Demand Adam Jackson to talk about how hard it is to start a business, the importance of teaming up with a co-founder, and how he is using AI to make businesses more efficient. Watch the interview here - http://bit.ly/2kt4bTk -

    CEO of Prelude Fertility Martin Varsavsky | Please Hold 23

    Play Episode Listen Later Feb 7, 2017 25:20


    This week Michael sits down with the CEO of Prelude Fertility Martin Varsavsky to talk about the future of fertility for women and couples, refugees and the power of the American dream, teaching your children to be humble, and much more!

    Co-Founder of Omaze Ryan Cummins | Please Hold 22

    Play Episode Listen Later Jan 31, 2017 36:42


    This week Michael sits down with the Co-Founder of Omaze Ryan Cummins to find out how using the power of story telling, technology, and celebrities is raising some serious cash for the greatest charities in the world. Check out the full interview here - http://bit.ly/2jRCcx6 Topics for this episode: -How Ryan got started -Where the idea for Omaze came from -Celebrity stories from their best campaigns -How their amazing team creates once in a lifetime experiences that anyone has a chance to win

    CEO and Founder of Laurel & Wolf Leura Fine | Please Hold 21

    Play Episode Listen Later Jan 24, 2017 29:36


    This week Michael sits down with Laurel & Wolf CEO and Founder, Leura Fine, to talk about getting it right the first time, the LA tech scene, and growing up in small town Alabama. Check out the full video here - http://bit.ly/2jZPr2d - If you prefer to listen check out SoundCloud - http://bit.ly/2ko7KOZ - or Apple Podcast - ‪http://apple.co/2as4S09‬

    CEO of Eat24 Mike Ghaffary | Please Hold 20

    Play Episode Listen Later Jan 17, 2017 30:21


    This week Michael sits down with CEO of Eat24 Mike Ghaffary for our 20th episode of Please Hold! They will discuss creating a $1000 iPhone app to pay for college, the positive impact Eat24 has had on it's customers, and an amazing charity that is changing the future for underprivileged young adults. Check out the full interview here - http://bit.ly/2k1Fh1k

    Founder and CEO of LEADE.RS Loic LeMeur | Please Hold 19

    Play Episode Listen Later Jan 10, 2017 42:28


    Please Hold is back! This week Michael sits down with Founder and CEO of LEADE.RS Loic LeMeur to talk about the need to be loved, connecting people, and the relationship between risk taking in life and in business. If you want to watch, check it out here -http://bit.ly/2icv3FO

    CEO and Co-Founder at Hotel Tonight | Please Hold 18

    Play Episode Listen Later Dec 13, 2016 27:26


    This week Michael sits down with Hotel Tonight CEO and Co-Founder Sam Shank to talk Hollywood ambitions, the travel industry as a whole, and why Hotel Tonight should be the only way you are booking the best rooms at the best price. Check out the video here - http://bit.ly/2hrc1fW

    Co-founder and CEO of Stance Jeff Kearl | Please Hold 17

    Play Episode Listen Later Dec 6, 2016 41:47


    This week on Please Hold, Michael sits down with Stance co-founder and CEO Jeff Kearl to talk celebrity investors, the importance of company culture, and building a company that represents human individuality.

    Founder and CEO of BLADE Rob Wiesenthal: Please Hold 16

    Play Episode Listen Later Nov 29, 2016 27:08


    This week Michael sits down with founder and CEO of BLADE Rob Wiesenthal to talk on demand aviation, entrepreneurial perseverance, and the democratization of air travel. Check out the video here - http://bit.ly/2fIrTbF -

    Co-founder and CEO of August Home Jason Johnson | Please Hold 15

    Play Episode Listen Later Nov 15, 2016 31:48


    Hate the 4 hr window for cable company appointments? This week Michael sits down with co-founder and CEO of August Home Jason Johnson to find out how to hack the system. Also, you can watch on youtube - http://bit.ly/2fVPNT6 -

    TaskUs Co-Founder and CEO Bryce Maddock | Please Hold Episode 14

    Play Episode Listen Later Nov 8, 2016 41:31


    This week Michael sits down with TaskUs Co-Founder and CEO Bryce Maddock to talk about the new age of outsourcing, failed frozen yogurt dreams, and breaking the mold with business partners.

    Founder and CEO at Sama Leila Janah | Please Hold Episode 13

    Play Episode Listen Later Nov 1, 2016 34:10


    This week Michael sits down with Co-Founder and CEO at Sama and LXMI Leila Janah to talk about social entrepreneurship and redefining feminism.

    CEO and Chief Inventor at Ring Jamie Siminoff | Please Hold Episode 12

    Play Episode Listen Later Oct 25, 2016 32:39


    This week Michael sits down with Ring inventor and CEO Jamie Siminoff to talk Sharktank, Richard Branson, and the future of keeping neighborhoods safe.

    AOL EVP and President Jimmy Maymann | Please Hold Episode 11

    Play Episode Listen Later Oct 18, 2016 27:44


    This week Michael sits down with Executive Vice President and President, AOL Content & Consumer Brands Jimmy Maymann to chat about the live streaming and predicting the future.

    president jimmy maymann
    Hired.com CEO Mehul Patel on the Job Market | Please Hold Episode 10

    Play Episode Listen Later Oct 11, 2016 29:56


    This week Michael sits down with Hired CEO Mehul Patel to chat about the changing job market and giving employees the power in finding new careers

    Omni CEO Tom McLeod | Please Hold Episode 8

    Play Episode Listen Later Sep 28, 2016 34:51


    Omni CEO Tom McLeod sits down with Michael to chat celebrity investors, challenging logistics, and failing up over dim sum at San Francisco's Yank Sing.

    Barkbox Co-Founder and President Henrik Werdelin | Please Hold Episode 7

    Play Episode Listen Later Sep 20, 2016 38:04


    Barkbox co-founder and president Henrik Werdelin takes a ride through Beverly Hills with Service CEO Michael Schneider to chat about man's best friend, the time he hacked MTV, and Barkbox's contribution to American politics in 2016.

    Episode 6: General Assembly CEO Jake Schwartz On The Unexpected Path

    Play Episode Listen Later Aug 29, 2016 41:41


    General Assembly CEO and co-founder Jake Schwartz sits down with Michael to talk about college degrees, magic spells, and his days in the music industry. In this episode, we'll cover: 1:59 Was getting your MBA vital to your success at General Assembly? Would you recommend all other entrepreneurs get their MBA? 7:09 Were you in debt to get your MBA? Would going into debt have changed the equation for you? 9:00 You’ve said you initially thought your degree was a Harry Potter spell that could open any doors for you. When did you realize that wasn’t true? What happened? 13:50 You’re yet another entrepreneur we’ve talked to that has a background in music. Is that a creative outlet? Do you think it helps you be creative in business? 16:20 So you came to LA to join the music industry. What did you want to do? 18:47 One of the unique things about GA is the amount of cofounders you started with. What were your thoughts on forming a company with three other founders? 22:30 What’s the difference between what you did when GA was founded versus what GA is doing today? 23:18 Where is GA today? You can do it instead of getting an MBA, but should you do it to replace an undergrad degree? Are you trying to replace college? 24:18 Do you think that getting an undergrad degree is an outdated thing we’ll stop asking people to do, or will it evolve rather than be eliminated? 27:18 You started in New York and now have 15 campuses across 4 continents. Are you planning to stay in just English speaking markets, or will you go to other languages? 28:49 Do you need to expand to other markets? Or do you think people can just take the classes in English? 30:00 Nearly everybody who goes through GA gets a job in their chosen field. What is it about GA that makes that number so high, and does your alumni network play a part in that? 33:18 How do you deal with customer service as an educational institution, and how does your fun, offbeat culture play into that? 36:26 How do you see the New York tech ecosystem? Why New York and not the Valley? 39:45 You were one of the people that signed a public letter saying Trump would be detrimental to technological innovation and the economy in the US. Why do you feel that way?

    Episode 5: GoDaddy CEO Blake Irving On His Company's Secret Weapon

    Play Episode Listen Later Aug 22, 2016 47:42


    Michael chats with GoDaddy CEO Blake Irving on gender equality, what it's like to be at the helm of a public company, information security, and more. Listen to the audio here, or check out the video on Youtube: http://bit.ly/2bBdMab

    Episode 4- Product Hunt CEO Ryan Hoover On Building A Community

    Play Episode Listen Later Aug 16, 2016 38:39


    In the fourth episode of Please Hold, Service CEO Michael Schneider chats with Ryan Hoover, CEO and founder of Product Hunt, about building and being part of a tech community, his path to success, and the tricky pronunciation of LaCroix. You can also check out the video version here: http://bit.ly/2bbvgZa.

    Episode 3: Alex Bard On The Key To Crafting Great Company Culture

    Play Episode Listen Later Aug 9, 2016 32:12


    In the third episode of "Please Hold", Michael Schneider interviews Alex Bard, CEO of Campaign Monitor, about developing a strong company culture, how to build a successful startup, and why he's investing in space startups. You can also check out the video version here: http://bit.ly/2aKuzcH.

    Episode 2: Jordan Metzner on What It Takes to Be A CEO

    Play Episode Listen Later Aug 1, 2016 30:52


    On this week's edition of Please Hold, Service CEO Michael Schneider interviews Jordan Metzner, CEO and founder of Washio and founder of the California Burrito Company. They chat about customer service, starting a business in Argentina, the burgeoning LA startup scene, and Jordan's days as a child actor. You can also check out the video version here: http://bit.ly/2avlYFN.

    Episode 1: Ryan Holmes on the Entrepreneur's Journey

    Play Episode Listen Later Jul 26, 2016 30:07


    Check out the first episode of our customer service focused podcast, Please Hold! Service CEO Michael Schneider chats with founder and CEO of Hootsuite, Ryan Holmes, about chatbots, the Maple Syrup Mafia, and what it takes for a company to win his heart. You can also check out the video version here: http://bit.ly/2aoEbHG.

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