American television actor
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About 50% of your new patients will not return. Why does that happen, and what can you do about it? In this episode, Kirk Behrendt brings in Brad James, director of SMB sales at Kleer and Membersy, to explain the true problem you have in your practice. You don't have a new patient problem — you have a patient loyalty problem! To learn what's keeping new patients away and how to create loyalty in your practice, listen to Episode 923 of The Best Practices Show!Learn More About Brad:Follow Kleer and Membersy on Instagram: https://www.instagram.com/kleerandmembersyLearn more about Kleer and Membersy: https://www.kleer.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT's BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT's BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT's To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 923: https://www.youtube.com/@actdental/videosWatch Episode 904 with Jeff Janssen: https://www.youtube.com/watch?v=hyBwnKvavDcRead The Membership Economy by Robbie Kellman Baxter: https://robbiekellmanbaxter.com/the-membership-economyMain Takeaways:Membership patients, on average, spend 66% more.Cash-paying patients don't come in as often as you think.Study your practice data to avoid making knee-jerk decisions.Offering membership plans builds loyalty by providing affordability.Evaluate your team before trying to manage membership plans in-house.Focus on creating loyalty across your practice, not just marketing to new patients.Uninsured patients are least likely to return, spend money, and listen to suggestions.Snippets:0:00 Introduction.1:57 Brad's background.4:28 Lacking visibility of practice data and why it's a problem.8:50 Consequences of not knowing your numbers.11:43 New patients aren't always the...
This week we wrap up our discussion about our second seabirds workshop in Newfoundland and talk all about the experience and the feedback we got from the guests who joined us. Also a big announcment about the weekly show with Brad, we are moving it YouTube so we can show and discuss photos in more depth! We hope many of you will join us on this new YouTube venture and our weekly show there!
Brad and Emilie join this week's episode to recap the Puffins and Gannets workshop Brad and I just finished running. Emilie adds in another perspective and we share about the challenges and amazing times of the first workshop this year.
This week we record in person at Brad's home in Newfoundland! Emilie joins in the discussion as well and we talk all about our upcoming Puffins and Gannets workshop as well as some advice for those thinking of joining a workshop. We also touch on Emilie being in a funk and how she got out of it.
Brad photographed some fledged Great Horned Owlettes in a well known local location. He then went and found some Black-throated Green Warblers in a wonderful spot and got some great images. Next up was heading back to his local Common Loon spot which might have some Spotted Sandpipers, sure enough it did and things got epic for him! I share about my experience traveling from Maine to Newfoundland including warblers along the way and my attempts to photograph them with a Lensbaby tilt lens and the TT Artisan 250mm donut bokeh lens. I also share about our first time encountering icebergs along the coast of Newfoundland and the joys of van life. We wrap up the show discussing the topic of including man-made and urban elements in wildlife photography. View photos mentioned during this episode at http://rayhennessy.com/wildlife-photo-chat/226-weekly-with-brad-james
We are back after a 1 week break! Brad shares about photographing warblers with the sun and how wildfire smoke makes unique conditions that can be fun and creative. I share all about my 3 week trip to Nome, Alaska and what the experience was like running workshops up there for 20 days!
Brad shares about his continued experimenting with a Roughed Grouse and a remote setup using his Nikon Z9 auto-capture. I share all about what it's like being in and photographing the wildlife in Nome, Alaska. I talk about working with a client, how we try to capture habitat and the approach to doing so in such a unique and scenic environment.
Brad shares about his amazing encounter with Common Loons on a foggy day in a stunning location. I share about my time in Alaska. Starting out with our mutual great friend Jamin Hunter Taylor and photographing around Anchorage Alaska, then flying to Nome where I spent the first 6 hours from 8pm to 2am photographing birds on the tundra right before recording this episode. Photos mentioned an additional notes at http://rayhennessy.com/wildlife-photo-chat/222-weekly-with-brad-james
Brad shares about his trip to Terranceville with main targets being warblers and songbirds and how he did using both the 500mm and 100-400mm lenses. We talk about taking breaks from shooting the same thing and what to do to keep things fresh when you do shoot the same thing. Next I share about time in the Hilton Head marshes with Emilie. I also talk about how the Nikon Z9/Z8 are focusing betting for birds using the animal setting and playing around with a new 2x teleconverter. Then I share about the last part of my trip to Florida to photograph birds in and underwater. We wrap up the show answering a question from Michael Dreese about committing to a unique or different lens on a shoot instead of trying multiple. Travels and Wildlife Photography episode from Ray and Emilie about Florida Springs Photos talked about on the show can be viewed on the podcast page
Brad shares about working with and still figuring out the 100-400mm lens for his songbird photography. I share about our current trip while we were recording from Rainbow Springs, Florida mainly photographing birds underwater and split level.
This week Brad shares about his incredible success photographing Roughed Grouse with the Nikon Z9's auto-capture abilities. It's exciting to hear about his testing and multiple tries and getting some amazing results from it! I share about a recent morning out in the South Carolina marshes and at a wading bird rookery all shooting the Nikon 400mm f/2.8 TC lens. Lastly we wrap up with a listern question discussing what gear to buy in a certain situation.
I just returned from 10 days in Hawaii running my first workshop of the year there with Laysan Albatross and other seabirds and Brad shares about his experimentation with Nikon auto-capture to try to get some remote shots of a Roughed Grouse!
This week Brad shares his experiences getting back to his waterfowl in Newfoundland as well as finding a new way of photographing gulls along the coastline. I share about my recent trip to Jekyll Island, Georgia to photograph shorebirds that were barely there and some fun working with warblers and other songbirds with new lenses. Then we wrap up the show with a listener question from Dave Acheson who asked if we decide to buy gear first and figure out how to capture creative shots with it, or do we have a concept in mind and buy the gear to fit that.
Ray shares about his recent time in Florida, specifically his trip to Huguenot Memorial Park, then we have some follow up about in-camera multiple exposures and competitions from listener Jannico Kelk. Next we discuss a listener topic from Peter about adding music to Instagram posts. Lastly we discuss another listener topic from Mark Deschne about getting stuck shooting in harsh mid-day sunlight.
Brad has just returned from his 10 day trip to Florida and shares all about his experience and some amazing bird encounters!
Some changes to the podcast are announced this week, hope you all enjoy! For the first time in the history of this podcast, this episode is also available to watch on YouTube if you are intrested. TT Artisan 250mm f/5.6 Reflex
Brad shares about his experience working hard to capture a specific style of image of Red-breasted Mergansers and how long he had to keep trying ot finally be succcessful. I share about my past 2 weeks in Costa Rica. Enjoy the show everyone!
Brad shares about a couple of recent waterfowl outing, playing with a different approach at a somewhat new location, and mixing in some motion blur. I then share about all the new stuff I've been working on in Florida with a donut bokeh lens, a variable ND filter, and an underwater housing.
Brad shares about photographing waterfowl in the rough surf and playing with slower shutter speeds for unique effects. Brad also shares about a side-project he is working on attaching stuff near the front of his lens to create foreground bokeh. I share about my outing that morning using the underwater housing again and also doing some more normal bird photography with the 28-400mm lens that I'm loving! We wrap up the show talking about sharing photos on Instagram with a carousel or small collection of photos and how that is perceived when viewed.
Brad shares about some ideas and plans to photograph Purple Sandpipers along the rugged coast of Newfoundland. I share about an outing photographing Florida Scrub Jays, then I photographed Night Herons in the dark at night, and I wrapped up my past week with my first outing using a dome port on the underwater housing and trying to photograph split-level shots of wading and shorebirds in Florida. We wrap up the show answering a listener question from Nathan Watson who asked: I always enjoy your podcasts with Brad, and in a recent episode there was a bit of conversation about aches and pains and generally getting older. I could relate, but it also got me thinking about the inevitable end we all face in life, and what would happen with my photography. I thought it might make an interesting discussion topic for your podcast, not from a morbid perspective, but to encourage genuine thought about what our end of life wishes for our images would be given we put so much energy, passion and creativity into them. Over decades we accumulate galleries of many thousands of images. These images have value - sentimental value to our families, commercial value as art, or educational value that could support conservation causes. What would you and Brad want to happen to your image libraries? Do you want your family to have them, or would you prefer to leave them to a charitable conservation organization that could use them towards good causes?
It's the 200th episode! A huge thanks to all of you listeners both new and old that have been listening to the show. This week Brad shares about his time photographing surfing ducks, and his time with friendly Cormorants. I share about my first time swimming with sharks in the Bahamas and then we wrap up the show talking about how our photography and approach to it has changed since 2019 when the first episode of this podcast came out! Luca Lorenz - Tufted Duck ICM Brad's surfing duck Brad's closeup Cormorant
Brad shares about photographing some waterfowl and the Sparrow that was almost perfect until another person showed up. I share about my morning using the drone to photography and video wading birds in the marsh, as well as a recent visit to the beach in Hilton Head, and wrap up with an amazing 4 day trip to Jekyll Island in Georgia. We wrap up the show answering a listener question from Cody who asks: Hey Ray, I don't stay up to date on all your podcasts but here's a topic idea I had recently - have there been any times where you've said to yourself, “this idea did not work as well as I thought it would.”? What were some of the lessons learned, did you abandon the idea or push forward with it? It sounds like you like to plan out a lot of your shots, how often does it not work out the way you thought it would?
Brad shares about his experience photographing waterfowl specifically through foreground bushes and trees, I share about all the gear I keep buying and testing as well as all the work that went into updating my Lightroom course. Then we both discuss the profile grid changes from Instagram this past week. Brad's Cormorant Photo
Brad and I do our short (long) catch up for the past week, then we talk about the struggles and frustration that Brad is feeling with his photography lately, and we wrap up the show chatting about how some birds don't seem to get the same uproar when people bait them as others and why is that.
Brad and I do a catch up on our past week with Brad getting another chance at the holiday urban light waterfowl photos, and I shares about my upcoming projects I am starting to work on. Then we discuss our issues with using AI for sharing conservation messages. We wrap up the show talking about respect and appreciation for photos that were hard earned and what that means as a follow up to the previous episode.
It's our first recording of the new year and it's been two weeks since Brad and I talked so this is a longer one! Brad shares about his first experince with his new Nikon Z 100-400mm lens. Ray shares about his past two weeks of travels from Caddo Lake in Louisiana and Texas wrapping up in Hilton Head, South Carolina. Brad's Ptarmigan photo
Brad joins me to discuss our past week with Brad shooting urban light waterfowl and I spent some time in Big Bend National Park, Texas. We then share our year end review which covers our top 3 moments as well as how we felt we grew over the past year and what we hope to work on in the coming year. A huge thanks to every listener for supporting us and we are excited for another year of shows to come! Trippy lights Duck Wider Waterfowl Shot Brad's favorites from the year Yellowlegs wider Yellowlegs in Fog Ruddy Turnstone Ray's favorites from the year Mountain Goat in Glacier National Park Loon and Moon Bisti Wren - not shared yet
This week we have a special guest Sergius Hannan join us to talk about what it's like to go viral on Instagram. Sergius has has multiple reels go viral with one topping 160 million views!! We talk about all the ups and downs and misconceptions of having this happen as a wildlife photographer. Follow Sergius on Instagram at @sergiushannan_photography
Brad joins for our usually weekly catch up, we chat waterfowl, Purple Sandpiper, and desert photography, then wrap up talking about our process of entering wildlife photography contests this past week.
Brad shares about his recent outing with waterfowl and urban lights, I share about my recent experience with some birds in one of the most amazing habitats in New Mexico, then we wrap up the show with the topic of shooting for the edit, such as severe under or over exposure or compositional choices.
Brad shares about his challenges with bad weather lately, then suprised me with his purchase of a new lens! Emilie joins in for a little bit to share her thoughts on the new lens Brad purchased and I wrap up with what I've been shooting lately in the desert.
Brad shares about his experience with a Great Egret, I share about our last bit of travel along the California coastline, then we answer a listener question from Gurnit Atwal. He asks “ Do you guys think that certain genres of wildlife/bird photography (and photography more generally) are more technical than others? For example, I feel like macro photography of insects is more technical in a way that limits creativity. If you agree, does that influence your decision to engage/not engage with that genre of photography? And second part: Do you think that certain groups of subjects inspire greater creativity when shooting? For example, is it easier to be more creative with a shorebird than a moose? And if so, does that influence the subjects you want to shoot?”
This week it's mostly catch up from me then Brad and I discuss my new Nikon 28-400mm lens and how it worked out on the last couple of outings.
Brad shares about his short waterfowl outing this past week, then I share about the few things I have been up to traveling from Oregon to California and about my experience photographing Black Oystercatchers with huge waves from above and creating two composite images from the outing. Lastly we discuss the new Nikon 28-400mm lens I ordered!
Brad shares about his awesome recent outing with waterfowl and fall colors as well as his new approach to that photography, I share a bunch of updates about what I have been shooting along the Olympic Peninsula of Washington State. Listener Martin Stevens sent in a message suggesting we check out Underwater Photographer of the Year's contest yearbook with judges comments so we discuss that for a bit. We planned on talking about a new Nikon lens I am interested but never got around to it and we wrap up the episode chatting about the topic of wildlife photography becoming life consuming, when that happened and what it's like.
This week Ray shares updates on his travels and the shooting he has been up to in Washington State mostly in the Olympic Peninsula. He also shares about meeting up with some photographer friends along the way!
Brad and I catch up on the past week with Brad photogarphing a Northern Gannet in a dramatic sunset and Ray a group of Ravins at sunrise in front of Mt. Rainier. Then we share about researching birds using Chat GPT, and end on our thoughts on Wildlife Photographer of the Year contest winners.
Brad and I catch up on the very little photogarphy we've done the past week and Ray shares a story chasing Pika that resulted in something unexpected. Then we answer a listener submitted topic from birdsbyjing on Instagram - Hey Ray, do you have any episodes about how you decided to get into photography full time, even before wildlife? I've been thinking about "passion" careers vs. "traditional" careers and have always been curious how people get into the former, as someone who almost followed that path - I studied classical music composition in college but started my career in software.
Ray and Brad share their recent outings for American Dipper and Black-bellied Plover, then they discuss the Bird Photographer of the Year 2024 contest results as well as more general conversation about contests.
Brad shares about his prepping for a half marathon, and working with shorebirds with a mid-range lens. Ray shares about his time in the Vancouver area meeting Charlotte Gruneau, Liron Gertsman, and an incredible encouter with Common Loons and an amazing moonrise he experienced with Emilie! Lastly we have a discussion about the topic - are photos better objectively to an untrained audience (non-photographer) or are they only better to a trained eye?
Brad and I catch up on the week's shooting. Ray shares about his epic hike and Pika experience in Washington, while Brad shares about his multiple encounters with Ruddy Turnstones and dialing in some wide angle shots. We also answer a listener question from Dee Ann Dugger who asked about using a Lensbaby Tilt lens for wildlife photography.
Brad and I continue from our previous episode catching up on recent outings and sharing our thoughts and approaches, hope you all enjoy!
After a missed week on the podcast Brad and I catch up on our recent travels, photography opportunities, struggles and more. We talked so long this is a 2 part episode.
Brad shares about his past week working with amazing light and Ruddy Turnstones as well as trying out his new kayak for the first time. Ray shares about his continued experience photographing wildlife in Glacier National Park. We also answer a listener question from Mark Phillips about access to locations and wildlife.
Today on the Rarified Heir Podcast, we are talking to Brad James, son of game show host and television icon, Dennis James. We loved talking to Brad because of all the many connections his dad had to early – and we mean early – television that connected with host Josh Mills own family in early television. Fans of classic television should appreciate this episode as we talk about televisions earliest beginning when there were literally just a few hundred sets in the New York metropolitan area. From there we discuss all the many game shows Dennis James was a part of including landmark shows like: The New Price is Right, Let's Make a Deal and Name That Tune as well as obscure shows like Haggis Baggis, Cash and Carry and Name's The Same. It's why he was known as the “Dean of Game Shows.” We are just scratching the surface here as James worked on commercials, radio, movies and became a philanthropic juggernaut when he hosted the first-ever telethon for united Cerebral Palsy Associations as emcee that continued well into the 1990s. In fact, after his father passed away in 1997, Brad took over that role as host to help keep his father's life work alive. Along the way, we talk golf & Kevin Costner, a skinny kid from New Jersey like James named Sinatra who came up through the ranks together and how his father raised – get this $750 million dollars in his five decades of work for United Cerebral Palsy. There is also a story about Foster Brooks and a gun that entertained us to no end. So please, take a listen to the Rarified Heir Podcast with guest Brad James. Everyone has a story.
This week Brad and I catch up on what I've been doing traveling and photographing wildlife at Glacier National Park, then Brad shares how he has been enjoying some evening outings and his excitement to get out on a new kayak.
This week our great friend Jamin Hunter Taylor joins us to discuss his multiple bear photography trips he took recently and his prioritizing incredible experiences in those trips.
Brad and Ray catch up on Brad's recent trip with his family and the photography and wildlife they saw, Ray shares about his experience stumbling upon Sedge Wrens in a field of flowers, and they both discuss a listener question asking about the Nikon 600mm f/6.3 PF lens.
Brad and I discuss the classic summer slow period, Brad's decision on what new lens he is planning on buying, and we answer a bunch of listener submitted questions.
This week Brad joins me to discuss the wrap up of our Puffins and Gannets workshop as well as Ray shares his initial thoughts on photographing Common Loons using the new Nikon Z6iii