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At Zoom's annual partner and customer event, Zoomtopia 2024,?ServiceNow?(NYSE: NOW) and Zoom (NASDAQ: ZM) announced an expanded strategic alliance to usher in a new era of intelligence with smarter collaboration and peak productivity across the enterprise. The two companies' generative AI (GenAI) technologies, ServiceNow Now Assist and Zoom AI Companion, will integrate in the first half of 2025 to offer organisations advanced workflow automation for tasks and activities across Zoom and ServiceNow. Organisations are seeing increased demand for AI tools that work across their critical business applications and allow employees to be more productive and keep projects moving forward. As stated by Gartner, "The employee community is ready to go, as 92% of employees say they want AI to help them with administrative tasks and to summarise information on a particular topic."1 Through this new integration, GenAI will help shorten and streamline that process. "CEOs are transitioning from AI fascination to AI-led business strategies, for exponential improvements in how their companies run," said Bill McDermott, chairman and CEO of ServiceNow. "ServiceNow and Zoom share a goal to supercharge teamwork. Our new integration goes from conversation to immediate action, saving time and freeing up resources so employees can focus on the work that matters most." "Through our enhanced collaboration with ServiceNow, we continue to deliver seamless interactions across both platforms with GenAI capabilities and embedded user interfaces," said Eric S. Yuan, founder and CEO of Zoom. "Integrating Zoom AI Companion with ServiceNow takes productivity to the next level, empowering customers to move seamlessly from meetings to productivity, reducing admin time and streamlining workflows." Two generative AI tools, one intuitive experience to supercharge efficiency GenAI creates seamless information flow between the places where teams collaborate. For example, a team starts a virtual meeting where they discuss and collaborate on multiple aspects of a project. Through this new integration, the Zoom AI Companion will summarize and transcribe the team's discussion, with permission, and turn action items into tasks connected to ServiceNow workflows. After the meeting, AI Companion can work with Now Assist for Strategic Portfolio Management (SPM), ServiceNow's GenAI enabled solution, to trigger the proper workflows, helping teams with next steps like automatically creating tickets, and assigning them to team members. Email notifications will then be sent to attendees with insights from the meeting, along with an auto-generated summary of post-meeting deliverables. This new announcement expands upon the ServiceNow-Zoom partnership and integrations. With this integration, ServiceNow and Zoom will take unstructured conversations and transform them into structured data connected to intelligent workflows. Availability The integration requires the purchase of both Zoom's custom AI Companion add-on and ServiceNow Now Assist. The custom Zoom AI Companion add-on announced today will be generally available in the first half of 2025. See more stories here.
Eric S. Yuan's story of a man diligent in his business.
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture. This episode includes a discussion of the following topics:-- What does customer happiness mean for Zoom?-- Why is company culture important?-- How does company culture affect product development?-- How fast has Zoom grown?-- How to balance customer experience and business profitability?-- How to overcome the difficulties in the remote working period?-- How does Zoom encourage employee well-being?-- How does Zoom balance profitability against innovation?-- What is the post-pandemic future of work?-- Advice to business leaders from Eric Yuan, Zoom CEOEric S. Yuan founded Zoom in 2011 to deliver happiness and bring teams together to get more done in a frictionless video environment. Zoom's video-first unified communications platform continues to dramatically transform the way leading global enterprise companies communicate. Under Eric's leadership, Zoom was one of the highest-performing tech IPOs of 2019.===Read the complete transcript: https://www.cxotalk.com/episode/zoom-ceo-eric-s-yuan-how-manage-customer-experienceSubscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe===From the episode:What does customer happiness mean for Zoom?Michael Krigsman: Eric, we met about – what, now – I guess about five years ago. Since that time, Zoom has entered the language as a verb. So much has changed, and so tell us very briefly what's going on with Zoom right now.Eric Yuan: Thank you, Michael. You are so right. Since we met (five or six years ago) I think a lot of things have changed. Three years ago, we became a public company while working so hard, the folks, on innovation.Last year, on many fronts, that was extremely challenging. But the good news is, finally, I think, our dream is coming true to leverage our technology to truly have the world, have the people, stay connected during the pandemic crisis time.I can tell you we're very excited about our future. But again, I think one thing that has not changed is the amount of work. It's still a lot.Michael Krigsman: I remember when we first met. You spoke a lot about customer happiness. How do you think about customer happiness today at the size, the scale that Zoom is at?Eric Yuan: Customer happiness is still our core value. That has not changed at all. Actually, we do feel more responsibility. We needed to do more because, prior to the pandemic crisis, Zoom was built to serve for enterprise, business, or government customers.But since last year, we had so many new users, consumers, new use cases, we feel like we've had more responsibility. Not only do we deliver happiness to the enterprise customers, but also we would like to embrace all those new use cases and do more to care about them.
ZOOM STOCK SOARS. OIL COMPANY BP FIRES 10K EMPLOYEES. DUNKIN HIRES UP TO 25K EMPLOYEES SUBSCRIBE ► https://www.youtube.com/channel/UC0n7VW-Nfwb8tJkMePslIuA?sub_confirmation=1 Learn The 4 Simple Steps To Make Money Online Using Just A Phone And Computer And A Super Simple Power Point Presentation http://bit.ly/4StepsToMakeMoneyOnline Work from HOME | Create A Profitable Online Course http://bit.ly/COURSEACADEMY Be A MASTER Of Your Money Learn from 4dmbox: Website: http://4dmbox.com Tools: Make Money $ TOOLS! Create A Sales Funnel [clickfunnels 14 day free trial] ► http://bit.ly/2Q9Vi1f Coinbase ► http://bit.ly/4dcrypto Robinhood ► http://bit.ly/Freestocks4dmbox Acorns ► http://bit.ly/Passiveinvesting INSTAGRAM: @4dmbox http://bit.ly/2vnbZOt 4dmbox PODCAST [Personal Finance Radio] APPLE https://itunes.apple.com/us/podcast/4dmbox/id1373830164 SPOTIFY https://open.spotify.com/show/0R0htid4uuu1BjsmkH7xbv GOOGLE https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy8zNjhlNmU0L3BvZGNhc3QvcnNz #zoom #bp #dunkindonuts Here is what we will try to cover: Zoom Is Killing It Financially, Thanks to Remote Work Oil giant BP cuts 10,000 employees Dunkin' hiring up to 25,000 workers amid signs of post- c word recovery. About 4dmbox: 4dmbox is a personal finance youtube and podcast radio channel that makes videos out of make money, make money online, money content, make money lessons and business and finance lessons. But this channel is special as it goes right into the content without a long intro. It uses human commentary for money videos and business videos. Feel free to leave a question about making money or personal finance and we will do our best to answer it in a future episode. We upload often about #passiveincome #business #credit #creditcards #makemoneyonline #makemoney #financialeducation #investing #stocks #money #howto #education #debt #loans #workfromhome #entrepreneurship Source: https://www.pcmag.com/news/zoom-is-killing-it-financially-thanks-to-remote-work https://thehill.com/policy/energy-environment/501645-oil-giant-bp-cuts-10000-employees https://www.cbsnews.com/news/dunkin-hiring-25000-coronavirus-recovery/ Be A MASTER Of Your Money Learn from 4dmbox: Website: http://4dmbox.com Description: Zoom Video Communication, the company behind Zoom Meeting, started its fiscal year on February 1st—and what a time to do so. While the company has had nothing but steady growth going back to the first quarter of 2019 (fiscal year, not calendar), the first quarter of fiscal year 2020 saw an amazing 169 percent revenue increase year over year. In a statement, Eric S. Yuan, Founder and Chief Executive Officer of Zoom said, "The C crisis has driven higher demand for distributed, face-to-face interactions and collaboration using Zoom. Use cases have grown rapidly as people integrated Zoom into their work, learning, and personal lives." We reported in April that Zoom was already hitting 300 million daily users. But growth came with growing pains: everything from Zoom-bombings that required security upgrades (they're easily prevented now), to reports recently that free use of the service may come at the cost of any hope of privacy. Many companies have banned the use of Zoom, including SpaceX, NASA, and Google. (A few companies have banished Google Meet/Hangouts, too, to be fair.) So have many banks and some governments. Oil giant BP announced Monday that it will be cutting 10,000 jobs — one out of every seven of its employees — because of the economic downturn caused by the c word. “The oil price has plunged well below the level we need to turn a profit. We are spending much, much more than we make – I am talking millions of dollars, every day,″ chief executive Bernard Looney said in an email to staff shared with The Hill. “We have to spend less money.” The oil industry has been hit particularly hard by the pandemic. A trade war between Saudia Arabia and Russia flooded the oil markets with crude sho --- Support this podcast: https://anchor.fm/4dmbox/support
Re release so people have better access to the episode. We use Google Hangouts to explain the rise of Eric Yuan and Zoom video conferencing -- all from the quarantine underground. Eric wants you to socially distance yourselves from his personal history and source of wealth, but we've got the details: burning down his neighbor's chicken coup, secretly recording your conference calls, not adhering to buffet protocol, and more
My experience with Zoom since it became a publicly traded company (since it IPO’d) in April is a great learning opportunity. I have probably displayed every bad investor tendency with this company so far. I just bought 80 shares of Zoom at $101/share for a total cost basis of $8,008. A 1.25% position in my portfolio.Now let’s rewind a take a look at how ridiculous my decision making has been with this company so far.Zoom IPO Day: April 18 Bought 160 shares at $62.50 = $10,000: those shares are now worth $16,000 so that’s our comparisonHere is what I said at the time:I added ZM despite it’s incredible 70%+ rise and its extremely high price to sales ratio that apparently even CEO Eric Yuan thinks is a bit excessive (NY Times article). He and many who are saying the company is overvalued right now are probably correct. I’m a big fan of this company and I plan to be an investor long term. I started a 2.5% position in the company so it is relatively small. I invested because I think this company will be much larger in 5-10 years than it is now and I wanted to have at least a small position.April 22: Sold 160 shares at $59.04 = $9,446. So I was at -$554 with Zoom. A 5% loss.Here is what I said at the time:I think an important part of investing (and life) is to be able to admit when we're wrong. Or at least when we made a bad decision.I love Zoom's business but I like many others think it's too expensive and the risk/reward is not worth it at this point.I am confident I'll own shares at some point, but will wait for some volatility either in the market or in ZM individually to buy.There are a lot of other great businesses with a bit slower growth but much lower Price to Sales ratios.Keeping the proceeds in cash for now to see if we get that volatility soon.So then I decided to get “smart” and sell two $75 Strike August 16,2019 Puts. This meant that if Zoom went lower than $75 before August 16, I would be obligated to buy 200 shares at $75 because each contract represents 100 shares. I was paid a premium of $10.5 for each contract so $2,100 total.May 10: SOLD 2 ZM Aug16'19 75 PUT @ 10.5But then I got scared for whatever reason and wanted a lower strike price. To get that, I had to buy back the Puts I sold with a $75 strike and sell new Puts at $70. May 13: BOUGHT 2 ZM Aug16'19 75 PUT @ 12 So I had sold the $75 Puts for a total of $2,100 and bought them back for a total of $2,400. My total loss on Zoom at this point (adding my loss from the shares back in) at this point was $854.May 14: SOLD 2 ZM Aug16'19 70 PUT @ 8.49 On June 6, I got really foolish and decided to try some short-term earnings based options gambles. I figured the stock would move a lot in one direction or the other so I wanted to try and profit from that volatility. Before doing that, I wanted to purchase the $70 Puts I had sold to get rid of that obligation to buy shares if they dropped significantly. June 6: BOUGHT 2 ZM Aug16'19 70 PUT @ 6.4 I sold those puts on May 14 for $1,698 and bought them back (closed them) on June 6 for $1,280. This brings my total loss on Zoom down from $854 to $436.Now for the earnings gamble. I bought Puts and Calls so you’ll see the Buys/Sells reversed from when I sold Puts previously. It’s confusing which is a great reason not to get involved with options strategies like these (if you have not already picked that up!).BOUGHT 10 ZM-COMB @ 5.1 = $5,100June 7: Earnings came out, stock popped something like 30% and I got lucky.SOLD 10 ZM-COMB @ 10.58 = $10,580Here is what I said on that day:So again, reiterated that I believe the company could 5x or 10x in 10yrs. Why in the world would I not just own shares of a company if that’s what I think? That brought me to:Total loss/gain on Zoom = +$5,044 Remember, if I would have just held the $10,000 position I initially started, I would own $160 shares with a $6,000 unrealized gain. That means no taxes (which are going to take a big chunk out of that $5,044 gain I currently have and a heck of a lot less stress.So again.. reminder to myself. Get back to investing with a long-term ownership mindset in the absolute best founder-led companies I can find.This lesson is painful and a bit embarrassing to share. Like I said before, just about every common investing mistake is there. Greed, fear, action-bias, herd mentality, all of it. I don’t know what is going to happen to Zoom’s share price (or the market) today, next week, or next year. But I do know this is one of the best businesses from a fundamental, cultural, and leadership stand point I have ever seen. I believe Zoom is going to innovate and come up with new products we never imagined. The best companies always do. I also think Zoom is far more than just a video teleconferencing company. So I am going to be a long-term owner of this business.Some recent material I’ve read/listened to on Zoom that helped me be informed:Acquired Podcast: The Zoom IPO - With Santi SubotovskyMedium Article: Zoom IPO | S-1 BreakdownAnd finally - Zoom Founder/CEO Eric S. Yuan delivering customer happiness: Get full access to Founder Stock Investing at austin.substack.com/subscribe
Subscribe to Selling With Social Apple Podcasts | Stitcher | Google Play There is absolutely no doubt that video is here to stay, and the growth of a winning company culture and sales culture can be dramatically accelerated when leaders learn how to effectively train their teams to use video. My guest on this episode is Greg Holmes, Head of Sales for Zoom.us. Naturally, the Zoom team knows a thing or two about how to use video effectively, and their best practices are something all of us could learn from. In this conversation, Greg shares how Zoom has integrated the use of video into the way connections are made between employees and management and to fuel an outstanding sales culture. If you want to learn how to use video effectively for sales or team building, Greg explains how the Zoom team does it, so listen to this episode of #SellingWithSocial. This podcast is being brought to you by The 10th Annual AA-ISP Leadership Summittaking place this April 3rd - 5th, 2018 in Chicago, IL. Register Now by using the Vengreso only discount code "Leadership1095" for your deeply discounted rate. #1: Building a Winning Company and Sales Culture Begins With Mindset Zoom's purpose is communicated through their slogan, "Delivering Happiness.” It's much more than just a catchphrase for the Zoom team, it communicates the mindset behind every interaction they have. Greg says that every employee of the company is indoctrinated - in a good way - into that mindset because it is what fuels everything they do. They are confident that they can deliver on that promise because they are first focused on delivering happiness internally, within their own team. Greg shares a number of strategies the Zoom leadership team uses to connect employees with each other and with leadership in order to nurture that powerful mindset long-term, on this episode. #2: If You’re Not Using Video to Communicate, You’re Not Building Trust We all know that people need to feel that they know us, like us, and trust us in order to comfortably move ahead in a relationship. Sales professionals especially have learned how important this is when establishing a relationship with a buyer. But it’s a principle that applies just as much to company culture. Team members who know each other are able to more easily trust each other, which fuels collaboration, synergy, and creativity that otherwise wouldn’t exist. And it takes on an even more powerful role as the leaders of the organization practice what they preach. At Zoom, any employee of the company is able to set an appointment with anyone else in the company. That includes the top leaders. Greg shares why Zoom's leadership is committed to that kind of openness and the amazing results of it, on this episode. This podcast is being brought to you by The 10th Annual AA-ISP Leadership Summittaking place this April 3rd - 5th, 2018 in Chicago, IL. Register Now by using the Vengreso only discount code "Leadership1095" for your deeply discounted rate. #3: Sales Skills Improvement On Steroids: Mandatory Peer to Peer Meetups One of the most intriguing and obviously powerful ways that Zoom's sales leaders use video to empower their sales culture is through mandatory peer-to-peer meetings. These meetings are comprised of one person who has been on the sales team less than six months, another person who has been on the team more than six months, a veteran sales leader, and at least one company leader. The aim of these meetups is to share experiences, sales approaches, and best practices for sales success, including in-person and video meetings with buyers and customers. Greg says that everyone is able to learn from anyone and their peer-to-peer meetups are a great example of how Zoom enables that kind of learning to take place within their sales team. Is there a way you can use this example to foster a sales culture that grows in its effectiveness by learning from each other? Don't miss Greg's insights into this powerful team-building sales improvement approach. #4: Sales Success Accelerates By Using Live Video: Don’t Miss Opportunities Early in the conversation, Greg highlighted the importance of video for building trust within the company. As Head of Sales, he applies the same approach to sales training so that his team knows how to effectively use live video for sales meetings and customer intake. He's found that being able to put faces to names, see body language and expression, and interact in a more personal manner increases the level of trust between sales reps and buyers almost immediately. If you are not using video to enhance your sales process you are likely missing opportunities. Greg shares the wealth of knowledge and best practices the Zoom team has learned to use video effectively as an integral part of their sales culture, so be sure you take the time to listen to this episode of Selling With Social. Outline of This Episode [1:06] Greg’s background: from school teacher to Head of Sales at Zoom.us [8:30] Zoom’s incredible journey to becoming a collaboration leader [10:20] Why “Delivering Happiness” is what fuels Zoom’s sales approach [14:55] How Zoom roulette builds community and connection among the team [22:04] The Zoom methodology for onboarding sales team members: Sales Boot Camp [28:16] An open environment that fosters accessibility and accountability [32:36] Why video is an important and powerful team building and sales tool Resources Mentioned Greg Holmes on LinkedIn Greg.Holmes(at)Zoom.us Greg Holmes on Twitter: @GregHolmes4 www.Zoom.us Eric S. Yuan - CEO of Zoom Greg’s all time favorite movie: The Shawshank Redemption Social Business Engine Podcast - Bernie Borges The 10th Annual AA-ISP Leadership Summit - April 3-5, 2018 - use the code “Leadership 1095” USE THE BANNER IMAGE Connect with Mario! www.vengreso.com On Facebook On Twitter On YouTube On LinkedIn Subscribe to Selling With Social Apple Podcasts | Stitcher | Google Play Join Mario at The 10th Annual AA-ISP Leadership Summit - April 3-5, 2018 - and use the code “Leadership 1095” to get a Vengreso-only discount
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