Podcast appearances and mentions of bill mcdermott

In today's Cloud Wars Minute, I look at how ServiceNow's AI strategy, open platform, and workflow data fabric are driving its next phase of growth. Highlights 00:02 — ServiceNow is off to a hot start, not only with its quarterly results, but also in how CEO Bill McDermott is framing where the company is right now and, in terms of that, how that new position, which he says is, "We're 100% AI native," is going to allow them to pursue five what he called hyper-growth markets for quite some time. 01:06 — Who is AI native, and who is just sort of glossing over, applying some AI lipstick to their traditional solutions and technologies? The term that ServiceNow uses to refer to that latter category is AI sidecars, where they say that's just a little AI glomming onto traditional technology, and that's becoming less appealing to customers. 02:34 — Among the highlights he pointed out to support the strength of the company, he said, "We've got a $28 billion RPO, remaining performance obligation, that grew 23.5% in Q1." In addition to that, he said, "We've got the most open enterprise platform." 03:14 — First, its core ITSM business. He said with the complexity that's going on in enterprises and the more reliance on data that's going to be taking place here in the AI era, we're going to see a 50x —not 50%, 50x — boom in the number of tickets that are being sent through for IT support. 04:12 — He talked about what's going on there with Moveworks and the changes that ServiceNow has made to that, and how that's going to simplify things and help bring down the anxiety some people have about AI. And finally, he said, "Our workflow data fabric," which helps pull all the data together, is so essential for what's going on now with AI. Visit Cloud Wars for more.

In the first hour of Sports Open Line with Nate Gatter, he opens the show by discussing the initial offers of MLB's labor negotiation, continues on that topic, along with Cardinals baseball with KMOX Sports Contributor Bernie Miklasz. Then, a conversation with Lauren Harris, McKendree softball All-American shortstop! In the second hour of the show, Nate chats with Mr. Soccer, Bill McDermott on the start of the World Cup, along with this weekend's match between Bosnia and Panama at Energizer Park! Then, a dive into more MLB labor issues and what negotiations could look like as this season continues.

In the second hour of the show, Nate Gatter chats with Mr. Soccer, Bill McDermott on the start of the World Cup, along with this weekend's match between Bosnia and Panama at Energizer Park! Then, a dive into more MLB labor issues and what negotiations could look like as this season continues.

KMOX alum Bill McDermott joins Chris and Amy ahead of the US, Canada and Mexico hosting the World Cup soccer tournament this month. He handicaps the possibility of Lional Messi's Argentina facing off in a game in Kansas City against Cristiano Ronaldo, and says it is unlikely. The US opens their group play on June 12 against Paraguay. (Photo by Jay Biggerstaff/Getty Images)

Chris and Amy discuss what to wear for their Mississippi Yacht Club' attire for the Chris & Amy day at Busch; Joe Pfeiffer joins from the Cardinals, Chris will appear at the Community America Credit Union grand opening today between 5-7pm along with Fredbird, Matt Adams and Kevin Siegrist; Bill McDermott is known as 'Mr Soccer' and he previews the World Cup.

Chris and Amy are getting their own day at Busch Stadium on June 17; what are some good 'call signs' for Chris and Amy when they're at the Air Show tomorrow?; Tom Ackerman called-out Chris over pickleball this morning; Did you see this? Spotify listeners are choosing nostalgia; Lynn Worthy joins from the Post-Dispatch to talk Cardinals; Major Garrett from CBS on the comings-and-goings in Washington, DC; and Bill McDermott previews the men's World Cup tournament,

Reporting live from ServiceNow’s Knowledge 2026 conference in Las Vegas, the message from CEO Bill McDermott and NVIDIA‘s Jensen Huang was clear: the era of AI pilots is over. ServiceNow is repositioning itself as the AI Control Tower — the governance layer that sits above every AI agent an organization is running, regardless of where those agents were built. McDermott’s framing centered on what he called the “AI blind spot” — the growing reality that most enterprises are deploying agents without meaningful visibility into what those agents are actually doing. A live demo on stage showed a real-time prompt injection attack being detected and shut down by the platform. The most concrete channel announcement is the new “Go Live AI” offer — a total satisfaction guarantee committing to 100 days to production. Not a pilot, not a proof of concept. For solution providers, this is a commercial tool designed to help move customers from evaluation to commitment by absorbing some of the delivery risk. Jensen Huang’s argument was that AI should be used to “elevate ambition,” not just reduce costs — a framing that gives partners a more expansive conversation to have with clients about what outcomes are now possible. The morning’s most compelling demo came from FedEx CEO Raj Subramaniam, who showed ServiceNow’s new AI agent Otto resolving a distribution hub staffing gap in minutes that historically took three days. FedEx reported 2,000 incidents offloaded, 3,000-plus hours saved, and 85 percent accuracy in production. For Canadian solution providers, ServiceNow is offering two new tools: a governance platform to make AI deployments defensible, and a commercial guarantee to make those deployments sellable. More on what this means for the Canadian market in this week’s In The Channel interviews from the show. In brief:  Zoho research reveals Canada's “false comfort zone” in workforce security. Released ahead of World Password Day, Zoho's State of Workforce Password Security 2026 report—based on over 3,300 respondents including 174 in Canada—finds that while the Canadian attack rate (30%) is slightly better than the global average, significant vulnerabilities remain. The standout finding is the AI belief-to-deployment gap: while 89% of Canadian organizations believe AI will strengthen their security posture, only 46% are actually ready to deploy AI-powered security today. The primary blockers aren’t budget, but legacy infrastructure (52%) and migration complexity (48%). The report also highlights that 73% of Canadian organizations lack complete identity visibility across their workforce, leaving them exposed to orphaned accounts and unmanaged third-party access in highly integrated North American supply chains. Syncro and Guardz embed cybersecurity directly into the MSP workflow. Announced this morning, the two companies have launched a native integration that brings the Guardz cybersecurity platform inside the Syncro RMM/PSA environment. The move is designed to eliminate the “toggle tax” of managing separate security consoles, but the real channel hook is the automated billing: the integration uses Syncro's Universal Billing to automate client invoicing for security services, removing the manual reconciliation that often eats into MSP margins. Coming on the heels of the Guardz 2026 MSP Threat Report—which found that 90% of SMBs have at least one user with compromised credentials—the partnership aims to make proactive security a standard, billable part of the daily workflow. Huntress distribution deals are now officially live. The managed security platform's expansion into major distribution is now official. Huntress has signed deals with Ingram Micro, Vertosoft, Liquid PC, and QBS Software. For the Canadian reseller community, the Ingram Micro partnership is the headline, providing a more streamlined procurement path for the Huntress Agentic Security Platform and its 24/7 SOC. The move signals a transition for Huntress from an MSP-centric “challenger” brand to a broader mid-market and public sector player, using distribution scale to reach resellers who haven’t traditionally played in the “security-only” vendor space. Kiteworks names Oracle veteran Julia Rasekhi to lead partner strategy. The Content Communications Governance (CCG) platform—which has a significant Canadian footprint—has appointed Julia Rasekhi as its new senior vice president of Strategic Partnerships and Strategy. Rasekhi joins after 17 years at Oracle, and her mandate is to accelerate a transition toward partner-led growth for the company’s regulatory compliance and file sharing platform. As enterprise security increasingly moves from “network” to “content,” the hire suggests Kiteworks is looking to scale its GSI and reseller relationships to meet new data sovereignty and CPCSC requirements in Canada and globally. Read Full Transcript Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Wednesday, May 6, 2026, and here’s what’s happening in the channel today. I’m reporting live from Las Vegas, where ServiceNow’s annual Knowledge conference got underway this morning with what may be one of the boldest keynotes I’ve seen at an enterprise software show in years. CEO Bill McDermott took the stage alongside NVIDIA’s Jensen Huang to make a simple but sweeping argument: the AI pilot era is over, and “Agentic Business” — where autonomous AI agents actually do the work — is here now. The repositioning McDermott is making is significant. ServiceNow is no longer pitching itself as just a workflow platform. It is now positioning itself as the AI Control Tower — the governance layer that sits above all the AI your organization is running, whether it was built on ServiceNow or not. The framing McDermott used was the “AI Blind Spot” — the idea that most organizations are deploying agents without any real visibility into what those agents are actually doing. A live demo on stage showed a real-time prompt injection attack being detected and shut down by the platform. The point was clear: if you don’t have a control layer, you don’t have an AI strategy, you have an AI liability. The most concrete announcement for the channel is what ServiceNow is calling its “Go Live AI” offer — essentially a total satisfaction guarantee. This is, as far as I know, the first time a major enterprise software company has put a guarantee like this in writing. The commitment is 100 days to production — not a pilot, not a proof of concept — an actual deployed agentic workflow. If you’re a partner trying to move customers off the fence on AI investments, this is a commercial tool. ServiceNow is essentially absorbing some of the delivery risk to help you close. Jensen Huang’s contribution to the morning was framing the economic case. He pushed back on the idea that AI is purely a cost-cutting play, arguing instead that enterprises should be using AI to “elevate ambition” — to do things they couldn’t do at all before, not just do existing things cheaper. The NVIDIA partnership is powering a new layer ServiceNow is calling the AI Factory, which provides the compute and model infrastructure underneath the platform’s agentic layer. The most vivid demo of the morning came from FedEx CEO Raj Subramaniam, who walked through a live scenario showing ServiceNow’s new AI agent — called Otto — solving a staffing gap at a FedEx distribution hub in real time. The gap that historically took three days to resolve was closed in minutes. FedEx reported 2,000 incidents offloaded, over 3,000 hours saved, and 85 percent accuracy. Those are the kinds of numbers that end the “pilot conversation” fast. For Canadian solution providers, the takeaway is this: ServiceNow is giving the channel two new tools. A governance platform to make AI deployments defensible, and a commercial guarantee to make those deployments sellable. I’ll have more on what this means for Canadian partners specifically in my In The Channel interviews from the show later this week. And there was plenty going on aside from here at Knwoledge 26. In brief today:  First, New research from Zoho highlights a “false comfort zone” for Canadian workforce security, with local attack rates sitting at 30 percent. While 89 percent of Canadians believe AI will strengthen their security, only 46 percent are ready to deploy it due to legacy infrastructure bottlenecks. Second, Syncro and Guardz have announced a major partnership, embedding the Guardz cybersecurity platform directly into the Syncro MSP workflow. The integration includes automated client invoicing through Syncro's Universal Billing to help MSPs capture security margin without the reconciliation headache. Third, Huntress distribution deals are now officially live with partners like Ingram Micro, Vertosoft, and Liquid PC. For the Canadian channel, the Ingram Micro relationship is the headline, signaling Huntress’s move to scale beyond its MSP roots into the broader mid-market. And finally, Kiteworks has appointed 17-year Oracle veteran Julia Rasekhi as its new SVP of Strategic Partnerships. This newly created role is a clear signal that the content governance player is shifting toward an aggressive, partner-led growth strategy in regulated markets. Full details and links in the show notes or the blog post. Later today on In The Channel, we take a look at third-party risk management, and why it's both an opportunity for managed service providers, and a threat as insurance providers get serious about supply chain risk, with Tim Coach from Cynomi. And if you haven’t heard it yet, check out yesterday's episode with Frances Edmonds, HP Canada's sustabiility leader, on just how important sustainability is on Canadian procurement documents. That’s how we’re seeing the headlines today. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

Bill McDermott, CEO of ServiceNow This is a Reporter’s Notebook episode – no guest, just some thoughts from the ground at ServiceNow‘s Knowledge 2026conference in Las Vegas. Earlier on Tuesday I spent about 40 minutes in a press fireside chat with ServiceNow chairman and CEO Bill McDermott. He’s one of the most practiced executives in enterprise technology, and he came with big takes. This episode skips the valuation conversation and focuses on what he said about where the industry is going. Three arguments are worth pulling out. First: the AI race isn’t won by the best model – it’s won by whoever can make AI deterministic and governable enough to actually run an enterprise on. “Governance isn’t a feature. It’s the whole ball game.” Second: AI isn’t optional, it’s arithmetic. With a projected shortage of 50 million workers globally by 2030, McDermott’s argument is that AI isn’t coming for your job – it’s coming to fill the jobs there won’t be enough people to do. Third: ServiceNow’s platform, with a hundred billion workflows already running, was always the foundation AI needed to land on. The stat that lingered longest: by McDermott’s own accounting, only one in ten enterprises has actually moved AI into a real, impactful business process. Which means for most of your customers, the agentic business isn’t something they’re navigating yet. It’s something they’re aspiring to. And that’s the channel opportunity. Read Full Transcript Hello and welcome to In The Channel from ChannelBuzz.ca, bringing news and information to the Canadian IT channel community for the last sixteen years. I’m Robert Dutt, editor of ChannelBuzz.ca, and your host for the show. A rare double-up on In The Channel today. We've already dropped a great interview with Tim Coach from Cynomi on third party risk management. But this is something different altogether.  This is a what I like to call a Reporter’s Notebook episode – no guest, just me and some thoughts I want to share from my time on the ground at ServiceNow’s Knowledge 2026 conference in Las Vegas.  Specifically,  I spent about 40 minutes in a room with ServiceNow chairman and CEO Bill McDermott, along with my peers in the indsutry press, in a fireside chat format. You know, I'm always somehow just a tiny bit disappointed when there's not an actual fireplace. But I digress. McDermott is one of the most practiced and polished executives in enterprise technology – he knows exactly what he’s doing when he talks to press. But he’s also genuinely quotable in a way that a lot of enterprise CEOs aren’t, and I came out of that session with a few things I wanted to think out loud about. Fair warning: he spent a meaningful amount of time on the ServiceNow valuation story and the disconnect between where Wall Street has the stock and where he thinks the business is going. I’m going to mostly skip that part. You’re solution providers, not analysts or institutional investors. What I want to talk about is what he said about where the industry is going, because I thought it was worth unpacking. So. The line that’s stuck with me since I walked out of that room. “Governance isn’t a feature. It’s the whole ball game.” That’s the sentence I’d put on the poster if I were running ServiceNow’s marketing right now. And it’s not just a pithy line – it’s the entire strategic argument the company is making, distilled down to nine words. Here’s the bet McDermott is making, and I think it’s worth understanding because it has real implications for how you think about the next few years of your business. The first bet is that the AI race isn’t going to be won by the best model. It’s going to be won by whoever can make AI safe enough, governed enough, and deterministic enough to actually run an enterprise on. He drew a distinction that I thought was clarifying. He said – and I’m quoting – “You can’t have a probabilistic solution for an enterprise. It has to be deterministic and it has to be right every time.” That’s the core argument against the pure large language model play. An LLM gives you the best answer it can given the data it has. It’s probabilistic by nature. That’s fine for a lot of things. It is not fine when you’re running IT service management for a bank, or HR workflows for a public sector organization, or customer operations for a telco. ServiceNow’s argument is that the governance layer – what they’re now calling the AI Control Tower – is the thing that makes AI enterprise-safe. Not just a nice add-on. The precondition. The second bet is that AI isn’t optional. It’s arithmetic. McDermott came back to this a few times. There’s a projected shortage of 50 million workers globally by 2030. The workforce isn’t growing fast enough to meet demand. Birth rates are declining. The enterprise can’t staff its way out of the problem it’s about to have. And so the argument isn’t “AI will help you be more efficient.” The argument is “AI is the only answer to a math problem that is already in motion.” He put it bluntly: AI isn’t coming for your job. AI is coming to do the jobs there won’t be enough people to fill. That’s a different pitch, and for a lot of your customers, it’s a more honest one. Is it a glass-half-full take? Sure. But considering the number of glass-completely-empty takes around AI and what it may do to the workforce of the future, I think it's worth considering. The third bet is the one that I find most interesting, and it was stated less explicitly, but I think it’s the most important one for your business. The bet is that ServiceNow was built for this moment. That the platform that’s been processing workflow for twenty years – the one that already has a hundred billion flows running, most of them untagged and unidentified – was always the foundation that AI needed to land on. He said it directly at one point: “This platform was always waiting for AI.” And I think what he’s really saying is: the hard part isn’t the AI. The hard part is knowing what to do with it. Knowing which workflows to activate. Knowing how to govern what you activate. Knowing how to quantify the outcome. And ServiceNow’s argument is that twenty years of enterprise workflow data, and the relationships and trust that come with it, is a moat that a hyperscaler or a pure-play AI company cannot replicate. There was a moment in the session – a little lighter – where McDermott talked about his relationship with Jensen Huang. He joked that every time he appears on stage with Jensen, NVIDIA’s market cap goes up by about a trillion dollars. He then pointed out that his own company’s multiple hasn’t quite kept pace with that. He was being self-deprecating in the way powerful people can afford to be. But the point underneath it was real: the NVIDIA partnership gives ServiceNow something the pure platform story couldn’t – a direct line into the AI infrastructure conversation, not just the AI governance conversation. There was one stat he dropped that I’ve been chewing on since then, a statisitical representation of the challenge that he faces, and that you face. And also of the opportunity, for those who play the game wisely. Only one in ten enterprises, by McDermott’s accounting, have actually moved from AI experimentation into AI that has genuinely impacted a core business process with real agentic workflows. One in ten. This is the CEO of the company that just staked its entire conference on the theme of “Welcome to Agentic Business” telling a room full of press that nine out of ten enterprises aren’t there yet. He wasn’t being pessimistic – he was making the case for the runway. But I thought it was an unusually honest thing to say out loud, and it’s worth noting. Because if one in ten is the number, then for most of your customers, the “agentic business” isn’t something they’re navigating. But it's probably something they’re aspiring to. And the opportunity for the channel isn’t to tell them about it. It’s to get them there. And that’s exactly what the Go Live AI guarantee, and the AI Control Tower, and the whole machinery of what ServiceNow announced this week is designed to do. Give the channel a way to close the gap between the aspiration and the reality, at a predictable pace, with a quantifiable outcome. If you want a bit more on the Go Live AI guarantee and the AI Control Tower, we covered it in this morning's episode of The Buzz, and tune in right here tomorrow, because ServiceNow's channel leader, Michael Park, has a lot to say about the mechanices of the Go Live AI guarantee in particular. One last quote I’ll leave you with. Someone in the room asked McDermott how he stays energized given the complexity of everything happening right now. He didn’t hesitate. “This is the best time I’ve ever seen for innovation in the enterprise.” He’s a CEO, so you take that with appropriate seasoning. But I was in the room, and I’ll tell you – to me it felt like he meant it. More from Knowledge 2026 coming this week, so keep your favorite podcast app nearby. If you’re finding In The Channel useful, please follow or subscribe wherever you’re listening – we’re on Apple Podcasts, Spotify, YouTube, and most major directories. Ratings and reviews are always welcome. Until next time, I’m Robert Dutt for ChannelBuzz.ca, and I’ll see you in the channel.

"We are a growth company," ServiceNow Chair and CEO Bill McDermott says while discussing the company's first-quarter earnings on "Bloomberg Open Interest."See omnystudio.com/listener for privacy information.

 We caught up with Lee Newton, who called in from “North Caro-lacky,” as she called it! Lee is awoman who was born to sing and love doing it! We talked about her many ventures including a new album coming out soon!!  Nashville Recording Artist and Singer/Songwriter Lee Newton comes from humble beginnings in a small town in Western North Carolina. Growing up, she experienced her share of hard times, but music was always a source of hope. At just five years old, Lee began singing in church alongside her mother. Her love for music blossomed when her father, a local cab driver, filled their home with the sounds of Hank Williams, Loretta Lynn, Tammy Wynette, and Patsy Cline. At seven, he placed a guitar in her hands, teaching her to play as they sang together while he drove his taxi on calls.  Lee is in the studio recording her fifth studio album, alongside producer Bill Mcdermott. The first single, “The Long Goodbye,” was released September 13, 2025. The full album has an anticipated release in 2026, continuing Lee's trademark blend of raw emotion, soulful delivery, and timelessstorytelling.    With a voice as authentic as her story—and a heart devoted to faith, family, and community—Lee Newton continues to carve her place in country music, bringing her daddy's dream of the Grand Ole Opry closer with every song.   Be sure to check Lee out here:   Website: leenewtonofficial.com  FB: Lee Newton  IG: lee_newton_  Tiktok: Lee Newton  YouTube: Lee.newton  

Few teens are business owners, but by age 16, Bill McDermott had purchased and was running a local deli. Now he runs leading global technology powerhouse ServiceNow, a company that is defining how the world's largest organizations transform for the digital age. Sarah Guo sits down with ServiceNow CEO Bill McDermott to discuss his journey from child entrepreneur to CEO, and how he navigates his role as a leader in the age of AI. Bill argues that human connection is still a vital part of being a successful leader, and as such, AI must be used to serve people rather than substitute for ambition. He breaks down the mechanics of hyper-growth, and the art of staying customer-centric at a global scale. They also discuss the future of enterprise software, how generative AI is fundamentally reshaping the labor market, and what founders need to know about building a resilient company culture that survives economic and technological shifts. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @BillRMcDermott | @ServiceNow Chapters: 00:00 – Cold Open 00:50 – Bill McDermott Introduction 01:14 – Lesson from Buying a Deli 07:35 – Leadership in the AI Era 09:41 – How Bill Got Hired at Xerox 15:47 – Can Agency Be Taught? 18:40 – Seeing Change as Opportunity 25:18 – ServiceNow as an AI Control Tower 30:30 – Which SaaS Gets Disrupted? 32:22 – Defining a Platform Business 36:25 – Does AI Decrease Implementation Time? 39:06 – Agents Will Reshape the Workforce 40:59 – Success Signals at ServiceNow 44:07 – Enterprise Attitudes About AI 48:41 – How AI Has Changed Customer Conversations 50:48 – Bill's Curiosity Beyond ServiceNow 52:29 – Day in the Life of a CEO 57:27 – Conclusion

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In today's Cloud Wars Minute, I explore why Bill McDermott says ServiceNow is not a SaaS company and why SaaS is “on the menu.”Highlights00:03 — Welcome back to Cloud Wars Minute. The big thing is ServiceNow. As Bill McDermott says, ServiceNow is hungry and SaaS is on the menu. He went to great lengths in ServiceNow's recent Q4 earnings call, and also in a follow-up interview with Jim Cramer of Mad Money, to say that ServiceNow is doing great. We hit and exceeded all our numbers. We are not a SaaS company now.00:34 — One of the reasons McDermott wants to emphasize this separation from the SaaS community is because the SaaS business has been getting ravaged by Wall Street analysts who are thinking that AI, generative AI is going to completely gut the whole SaaS model. So they have knocked anywhere from 50, 60, 70% off the market caps of some leading SaaS companies.01:09 — He said AI, generative AI, and workflows and data are going to be the new model, the old model of traditional SaaS applications, or of what McDermott referred to repeatedly as features and functions. He said those are things of the past. We are the AI platform on which a lot of these SaaS apps will work and they'll operate.02:03 — Hyperscale is a nice name, but it doesn't really describe all that they do. Some of them offer applications, application development. They all offer databases. You've now got SaaS companies that got caught up in just features and functions that don't drive value and don't get companies better prepared for the AI Economy. They're all rolled together now.03:05 — "Our stock price and our valuation have taken a huge hit because we are being misinterpreted as being part of the SaaS world." We are not in the SaaS neighborhood. We are not a SaaS company. SaaS is on the menu. We're hungry. AI and ServiceNow are going to eat a lot of these, devour a lot of these feature and function application companies. Visit Cloud Wars for more.

In today's Cloud Wars Minute, I break down ServiceNow's latest AI expansion with Anthropic and what it means for enterprise workflows.Highlights00:04 — I recently reported on ServiceNow's expanded collaboration with OpenAI. That agreement makes OpenAI's models the go-to solution for companies running upwards of 80 billion annual workflows on the ServiceNow platform.00:17 — Now, ServiceNow has announced that Anthropic's Claude models will be integrated into core ServiceNow workflows for tasks like app development, with Claude serving as the default model powering the ServiceNow Build Agent — the company's tool for easy development of agentic workflows.00:37 — This is what ServiceNow Chairman and CEO Bill McDermott had to say about the announcement: “ServiceNow and Anthropic are turning intelligence into action through AI-native workflows for the world's largest enterprises ... Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”01:12 — In addition to Build Agent, ServiceNow is integrating Claude alongside purpose-built solutions throughout the implementation lifecycle, with the aim of achieving a 50% reduction in the time it takes customers to deploy solutions built on the ServiceNow AI platform.01:31 — ServiceNow and Anthropic are also building agent-based workflows for specific industries, including healthcare and life sciences, for tasks such as research and analysis. Just as it has done with OpenAI, ServiceNow is integrating Claude directly into workflows — and it's this integration that can lead to much better outcomes for AI initiatives.02:03 — By making these model choices the default, ServiceNow removes the guesswork from customer decision-making and enables customers to rely on the company's expertise to achieve the best results. Visit Cloud Wars for more.

The Frank & Jill Show ft Alvin Reid 11-25-25 - Dr. Rick - Bill McDermott by

The Frank and Jill Show 11-10-25: Bill McDermott - Bob Costas by

In today's Cloud Wars Minute, ServiceNow's push into CRM meets Salesforce's expansion into ITSM (IT Service Management), powered by agentic AI.Highlights00:14 — While I'm focusing here on Salesforce and ServiceNow, and some changes each is making to get into markets dominated by the other, the larger point here is about how agentic AI is triggering new competition and new approaches. Today, I'm going to share about five repercussions with you.01:15 — On Salesforce's Q2 earnings call, Marc Benioff said, “Hey, we're going to get into IT Service Management.” Salesforce is changing from being an apps company to a data company. It just so happens that ServiceNow and CEO Bill McDermott have been making it very plain that they intend to move aggressively into the CRM business, which has been Salesforce's prime area.02:34 — So, I'm going to mention big implications. One, these companies are looking for new hunting grounds — new areas to help customers do more and to allow these vendors to make more money. Agentic AI is also blasting out boundaries, because agentic AI, I think, optimally works on an end-to-end basis.03:36 — Benioff, on the earnings call, said Data Cloud and agentic AI — Agentforce — are "at the heart of our company strategy", not their applications. Which leads into this: I don't think, as Satya Nadella said, “apps are dying,” or “SaaS is dying,” but I do think that agentic AI is going to change profoundly what apps do, how they work, and how customers can extract value from them.04:44 — We are seeing agentic AI knock down a lot of boundaries. You're going to have more wide-ranging tools that let [customers] see all of their data, be able to develop end-to-end processes that are more effective, more successful, and give them better insights — and, mostly, better business outcomes. Visit Cloud Wars for more.

For Bill McDermott, work has never been just a job.On this Labor Day rerun of Grit, first published Jan 9, 2023, the ServiceNow CEO reflects on what he learned from his earliest jobs and how he carried those lessons from a deli counter in Long Island to the boardroom of an $80B software company.We cover:Why Bill bought a deli when he was in high school — and how he competed against 7-Eleven (04:00)Interviewing at Xerox and wanting it more than anyone else (08:17)Unwavering optimism and being a source of strength for others (12:34)How a love of work has shaped Bill as a person (16:44)Facing challenges and keeping a promise to his father (22:00)Enjoying the present and keeping an eye on the future (30:01)Leaving Xerox for Gartner and learning from a tough experience (33:29)Sloan Kettering and Father Michael Judge (39:22)Following the “original dream” vs. building something new at ServiceNow (44:59)Losing an eye and getting a pep talk from two Medal of Honor winners (51:15)Why Bill started and ended his book with quotes from two Kennedys (01:01:21)Connect with BillXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner Perkins

Big Sports Show Bredan and Bill McDermott on City SC 8.18.25 by

Jen Siess is live from Hotshots for the first of four editions of the Soccer Showcase, Jen will talk with Dale Schilly as well as Mr. Soccer himself Bill McDermott along with City SC player Jake Girdwood-Reich.

In this episode of the CPQ Podcast, we dive deep into one of the most talked-about moves in the CPQ space—ServiceNow's acquisition of Logik.ai for a reported $500 million. I'm joined by Anandan “AJ” Jayaraman, VP of the Lead to Cash portfolio at ServiceNow, and Christopher Shutts, Co-Founder and CEO of Logik.ai, for an exclusive, behind-the-scenes conversation. Together, we explore what this acquisition means for the future of CPQ (Configure, Price, Quote), CRM, and Revenue Operations. Discover why Logik.ai's composable, headless architecture, world-class configuration engine, and Amazon-like user experience caught ServiceNow's attention. Learn how the combined power of AI-driven quoting, Salesforce and Shopify integrations, and a unified ServiceNow platform is setting a new standard for modern CPQ. Chris shares how the acquisition talks began around Christmas 2024 and what it was like working with ServiceNow's leadership—including inspiration from CEO Bill McDermott's Winner's Dream. AJ reflects on his global journey across India, Israel, and the U.S., and explains how CPQ is at the heart of modern enterprise selling. Whether you're in sales ops, revenue management, CRM architecture, or enterprise technology, this episode delivers key insights on: Why CPQ is core to digital selling How AI is transforming CPQ for sales reps and admins alike What this means for Salesforce, Shopify, and standalone customers Subscribe now and stay ahead of the curve in the ever-evolving CPQ and Revenue Tech landscape.

ServiceNow Inc. CEO Bill McDermott discusses earnings, AI, regulations and says artificial intelligence is helping save on labor costs and making the company faster. “We’re slowing down the hiring in jobs that are — quite frankly — soul crushing jobs," McDermott said to Bloomberg's Caroline Hyde.See omnystudio.com/listener for privacy information.

In the first hour of tonight's Sports Open Line, Nate Gatter reacts to the poll we asked online, about what the Cardinals should do at the trade deadline. Then, we are joined by Brad Thompson, Cardinals TV analyst for FanDuel Sports Network Midwest. Plus, lots of talk about the All-Star game and Home Run Derby. In the second hour of the show, we shift the focus over to soccer, where we are joined by Tom Timmermann, who covers STL City SC for the St. Louis Post-Dispatch, to talk about their recent acquisitions. Then Mr. Soccer, Bill McDermott, to discuss the USMNT.

In the second hour of the show, we shift the focus over to soccer, where we are joined by Tom Timmermann, who covers STL City SC for the St. Louis Post-Dispatch, to talk about their recent acquisitions. Then Mr. Soccer, Bill McDermott, to discuss the USMNT.

The Frank and Jill Show Show 7-8-25: Joe Holleman - Bill McDermott - Dr. Rick Lehman by

Eric Yuan turned a simple belief into Zoom, the platform that kept the world moving through a once-in-a-century shutdown and redefined modern work. On this episode of Grit, the Zoom CEO shares why velocity beats size, how a family-first ethos powered his leadership during COVID, and why the coming wave of AI dwarfs the original internet boom. He details how he's refreshing Zoom's culture for 7,500 people, opting for virtual deal calls over in person meetings, settling into life as an empty-nester, and keeping Zoom nimble enough to outpace Big Tech and the next wave of AI startups.Guest: Eric S. Yuan, Founder & CEO of ZoomChapters: 00:00 Trailer00:44 Introduction01:47 Walking with swagger03:48 Extremely exciting moment10:05 Classic innovators' dilemma12:59 Laser-focused bandwidth17:56 Family first: lead by example22:09 Everybody was doing their road shows25:34 The entire world was dependent28:04 Community care31:57 Valuation and a co-founder35:17 A lot of unhappy days39:25 Building Zoom for consumers46:57 Holograms?52:01 Home53:23 Huge competition, high velocity1:00:33 Where companies get wrong1:04:52 Giving back1:13:12 Who Zoom is hiring1:13:24 What “grit” means to Eric1:14:24 OutroMentioned in this episode: Webex by Cisco, Glean, Apple, HP, Netscape, Yahoo, Brian Armstrong, Emilie Choi, Coinbase, New Limit, Elon Musk, Windy Hill, Magic Leap, Rony Abovitz, Jony Ive, OpenAI ChatGPT, Bill McDermott, ServiceNow, Carl EschenbachLinks:Connect with EricXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

The Frank and Jill Show 5-28-25 - Rex Sinquefield - Bill Mcdermott - Jeff Smith by

ServiceNow, the AI platform for business transformation, and Aptiv PLC, a leading global technology company focused on making the world safer, greener, and more connected with advanced software defined solutions, has announced a strategic partnership focused on driving intelligent automation and operational resilience across telco, automotive, enterprise, and industrial sectors. Combining the strength of the ServiceNow Platform with Aptiv's virtualisation platform enabled by Wind River cloud and Linux solutions - the partnership will drive greater automation and efficiency for telco and enterprise customers, with a shared vision to transform how connectivity powers the future of mobility and industrial sectors. Aptiv has also selected ServiceNow to help scale enterprise intelligence and unlock value across its organisation. Businesses face mounting pressures navigating a dynamic global landscape, while ensuring operational efficiency and continuous improvements in customer service. The collaboration between ServiceNow and Aptiv will deliver a powerful, scalable solution that connects real time data from complex, asset heavy systems with digital enterprise processes, enabling smarter decisions, faster response times, and operational agility for customers across industries. "The AI world doesn't respect organisational boundaries. It takes innovative partnerships to deliver on the potential of intelligent systems. ServiceNow and Aptiv are creating new possibilities for how industries operate, transform, and grow through next generation platforms," said ServiceNow Chairman and CEO Bill McDermott. "Together we will deliver precision, speed, and resilience in every workflow, in every sector, around the world." "Our edge to cloud solutions are purpose built for the world's most demanding environments - where safety, security, and performance are mission critical," said Kevin Clark, Chair and Chief Executive Officer, Aptiv. "With ServiceNow, we're applying the same real time, systems level intelligence that powers next generation mobility and infrastructure to the enterprise, transforming manual processes into integrated workflows that will drive operational resilience, efficiency, and performance for our customers across industries." ServiceNow's AI powered CRM workflows that connect the full telco customer lifecycle will integrate with Aptiv solutions including the Wind River Cloud Platform, a cloud native, on premises, private cloud solution, and Wind River eLxr Pro, an enterprise Linux offering for AI and mission critical workloads. Through the integration, customers are able to manage their assets through a cloud computing approach rather than traditional software. The collaboration is designed to support: Real time insights: Secure, low latency cloud deployments to ensure faster decision making and greater agility. End to end connectivity: Transforms cumbersome, manual processes into streamlined, automated workflows to enable greater connectivity and efficiency across the entire value chain. Security and scalability: Delivers robust data orchestration and management tools to handle complex workloads while ensuring regulatory compliance. The integration of ServiceNow CRM capabilities with Aptiv's platforms and technology from Wind River will enable customers to manage their own infrastructure with greater control, security, and reliability. New capabilities for virtualising and managing network functions will empower customers to achieve increased agility, flexibility, and cost effectiveness. Across industries, demand is rising for real time, intelligent systems that are secure, scalable, and reliable. Aptiv's platform powers mission critical applications from the edge to the cloud, enabling customers to capture and act on data where it's generated in vehicles, aircraft, factories, and networks. The collaboration will bring together Aptiv's edge intelligence and real time systems with ServiceNow's enterprise automation and AI ...

Send us a textWhat happens when raw talent meets determination? Dalton Hicks, a rising country music artist from South Carolina, joins us for a heartfelt conversation that traces his musical journey from his great-grandmother's piano to Nashville's recording studios.Dalton opens up about the profound influence his grandmother Olga had on his musical beginnings, sharing how her passion for piano sparked his own love for music. When she passed away, he channeled that connection into creating songs that would make her proud. This relationship forms the emotional foundation for his authentic approach to songwriting.We dive deep into Dalton's creative process, exploring how he crafts songs independently—starting with lyrics and developing melodies that feel true to his experiences. Unlike many Nashville artists, he writes alone, allowing his genuine voice to shine through in every track. His latest release is approaching an impressive 400,000 streams without promotional investment, a testament to the authentic connection he's building with listeners.The conversation takes us to Nashville, where Dalton recorded at the now-demolished Omni studio with renowned producer Bill McDermott. Working alongside session musicians who've played for country's biggest names marked a pivotal moment in his career. Now with professional management behind him after being discovered on Instagram, Dalton candidly discusses navigating the business side of music while staying true to his artistic vision.What stands out most is Dalton's mission to inspire through music. "I want to be the person to bring the moments out of the gutter. I want to inspire people to get out of the gutter and have a happy life," he explains with genuine conviction. His desire to be more than "just another country singer" reflects his commitment to creating meaningful art that resonates beyond typical genre conventions.LinksJay Franze: https://JayFranze.com Support the show

MICHAEL COHEN & DOUG WREN Put together the first broadcast in the history of Major League Soccer. It was April 6, 1996, at Spartan Stadium in San Jose, the homestanding Clash (now Earthquakes) and DC United. Early in the 30th MLS season I talked with both of them about that first broadcast. Cohen was the producer, Wren the director. [The announce team of Phil Schoen, Ty Keough and Bill McDermott appear in another podcast.] This game was played in front of nearly 32,000 fans, on national television, and it went right down to the wire before they got a goal. [No spoilers here.]  This conversation also includes bigger-picture topics about how soccer is broadcast in this country and abroad.This is one of two episodes. Recorded February 25, 2025.   Part 1   30:50Part 2   33:30

MICHAEL COHEN & DOUG WREN Put together the first broadcast in the history of Major League Soccer. It was April 6, 1996, at Spartan Stadium in San Jose, the home standing Clash (now Earthquakes) and DC United. Early in the 30th MLS season I talked with both of them about that first broadcast. Cohen was the producer, Wren the director. [The announce team of Phil Schoen, Ty Keough and Bill McDermott appear in another podcast.] This game was played in front of nearly 32,000 fans, on national television, and it went right down the wire before they got a goal.  This conversation also includes bigger-picture topics about how soccer is broadcast in this country and abroad.This is one of two episodes. Recorded February 25, 2025.   Part 1   30:50Part 2   33:30

Join me as I explore how AI is revolutionizing businesses and creating an unprecedented era of hyper-innovation!

AI's Role in Business Transformation (00:59)Bill McDermott notes a shift in CEOs from mere fascination with AI to AI-led business strategies. He sees ServiceNow's role in AI transformation as being that of a "control tower." AI has impacted several business areas including customer service, supply chains, employee onboarding, and risk mitigation. It's also a great tool for labor arbitrage. That's not to mention that AI agents can operate 24/7 without breaks, complementing human efforts.Agentic AI, A Holistic Solution (04:01)Agentic AI is on the rise and will serve customers, employees, and operations, taking over tasks computers handle more efficiently than humans. While current AI agents are often siloed within departments, ServiceNow's platform integrates these agents across the enterprise, offering a holistic solution. "So now you have the agents working together to accomplish something," McDermott says, "as opposed to just doing something for one function." The foundation for this integration lies in a unified data model and architecture.Customer Trust and Innovation (06:53)Trust is the ultimate human currency. Without it, McDermott says, there's no progress. Customers know they can trust ServiceNow and its technology. He mentions its investments in customer success programs, innovation accelerators, and strategic partnerships to drive business impact. Net new innovation must be delivered to customers, employees, and shareholders through both traditional and new consumption models.Partnerships and Integration (10:29)McDermott discusses ServiceNow's partnerships and the potential for a multi-cloud approach similar to the infrastructure side. He's confident in the market's ability to accommodate multiple players and points to expanded collaborations with Cognizant, NVIDIA, and others. He talks about ServiceNow's integration with hyper-scalers including Microsoft, AWS, and Google Cloud, showcasing the benefits of a comprehensive platform for business processes. "We're open, and we integrate with everybody."Balancing Trust and Innovation (14:29)Balancing trust and innovation in the AI era is a challenge as ServiceNow becomes increasingly embedded in customers' operations. McDermott emphasizes the value of trusted partnerships and selective collaboration to sustain customer trust. He highlights ServiceNow's partnership with NVIDIA and its recognition in the American Opportunity Index, which measures employee prosperity post-employment.The Future of Work and AI (16:34)In the future, AI will revolutionize work by reducing monotonous tasks and freeing up time for innovation. ServiceNow is part of creating that future, already using AI to simplify complex workflows, saving employees significant time and allowing them to focus on higher-value tasks. "This is a renaissance moment for the workers. They get to get rid of the soul-crushing work that they've never wanted to do anyway." Reskilling the workforce will be necessary for this revolution and is being done through initiatives like ServiceNow University and the AI Institute.

Vickey Evans, CORG Management Group, and Victor Salmeron, Hi Tech Utility Construction (ProfitSense with Bill McDermott, Episode 65) In this episode of ProfitSense, hosted by Bill McDermott, two esteemed guests share their entrepreneurial journeys and valuable insights. Vickey Evans of CORG Management Group delves into her transition from a corporate network engineer to a successful real […]

Unlock Hidden Profits, with Bill McDermott, Host of ProfitSense In a commentary from a recent episode of ProfitSense, Bill McDermott, The Profitability Coach, discusses several ways to unlock hidden profits in your business. Bill's commentary was taken from this episode of ProfitSense. ProfitSense with Bill McDermott is produced by John Ray and the North Fulton affiliate of Business RadioX® in Alpharetta. Transcript I want to take […]

Jen Siess is in for Sports Open Line tonight! Guests in the first hour include Scott Miller, NYT Contributor and author of 2 books, the next being Skipper: Why Baseball Managers Matter and Always Will. Then, we have Kevin Ryans, Sports Anchor/Reporter for Fox 2 and KPLR 11. And we round out the first hour with a replay of a conversation from over the weekend between Tom Ackerman and Billikens Head Coach Josh Schertz. In the second hour of the show tonight, we take a soccer focus. Alvin Reid of the St. Louis American, joins us to talk about his recent article on the 25 sports things he wants to see in 2025. Then, Dale Schilly, STL City Academy Director and Y98 Matchday Analyst, joins us, followed by Mr. Soccer, Bill McDermott.

In the second hour of the show tonight, we take a soccer focus. Alvin Reid of the St. Louis American, joins us to talk about his recent article on the 25 sports things he wants to see in 2025. Then, Dale Schilly, STL City Academy Director and Y98 Matchday Analyst, joins us, followed by Mr. Soccer, Bill McDermott.

In this segment, Jen Siess talks with Mr. Soccer, Bill McDermott, to discuss the life of the great Pat McBride, known as “Missouri's Father of Soccer.”

In the second hour of Sports Open Line, Jen Siess shifts the focus over to the soccer world, where Charles Boehm, writer for MLSSoccer.com, joins the show, along with Mr. Soccer, Bill McDermott, to discuss the life of the great Pat McBride, known as “Missouri's Father of Soccer.”

In this Friday edition of Sports Open Line, Jen Siess is hosting for Matt Pauley! In the first hour, hear from Tamar Sher, of First Alert 4, on the Blues and Hockey Fights Cancer night. Then, Matt Pauley still pops in with Jen to update us on a crazy day in the MLB, where two NL Central teams made huge trades. And Tom Ackerman updates us on Billikens basketball, and Larry Hughes leaving the program. In the second hour of Sports Open Line, Jen Siess shifts the focus over to the soccer world, where Charles Boehm, writer for MLSSoccer.com, joins the show, along with Mr. Soccer, Bill McDermott, to discuss the life of the great Pat McBride, known as “Missouri's Father of Soccer.”

This season will feature conversations with key decision-makers who have to support the journey to a platform or any ecosystem. We will talk to C-suite executives, board members, investors, and others who must be bought into the platform journey. In this episode, Avanish and Kevin discuss:Kevin's career journey and his experiences shaping ServiceNow's growth.What it means to authentically be a platform company and how ServiceNow approached platform-first scaling.How customer feedback drove ServiceNow's expansion into new domains like HR and customer workflows.The key factors for entering new markets, including market fit, size, and differentiation.The importance of hiring domain-specific experts and adapting go-to-market strategies.Building and leveraging ecosystem partnerships to drive growth and scale.Balancing core revenue innovation with new domain expansion to ensure sustainable growth.Guest: Kevin HavertyKevin Haverty was formerly the Vice Chairman, Global Public Sector at ServiceNow (NYSE: NOW). In this role, he worked directly with CEO Bill McDermott on expanding ServiceNow's strategic footprint in the public sector and mentoring the company's next generation of early-in-career professionals.During the past decade, Kevin successfully led and grew ServiceNow's world-class go-to-market organization. He most recently served as the company's Chief Revenue Officer, and also held the roles of EVP and SVP of Worldwide Sales and VP of Americas Sales.Earlier in his career, Kevin held several senior sales leadership roles at EMC, Data Domain, Thomsen Financial, and Brocade. He also served 10 years in the U.S. Army National Guard, attaining the rank of Captain.Kevin holds a bachelor's degree in Political Science from Providence College, where he was a distinguished military graduate of the Army ROTC program. He currently serves on the Board of Sprinklr.  Host: Avanish SahaiAvanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guests, Kevin HavertyFollow our host, Avanish Sahai

Yuquan Holloway, Holloway Consulting Group, and Lee Heisman, Exit Stage Left Advisors (ProfitSense with Bill McDermott, Episode 64) In this episode of ProfitSense, host Bill McDermott interviews Yuquan Holloway from Holloway Consulting Group and Lee Heisman from Exit Stage Left Advisors. Yuquan shares her journey from corporate America to becoming an “accidental entrepreneur,” providing insights […]

Guest: Dan Streetman, CEO of TaniumA graduate of West Point who served in Iraq combat operations, Tanium CEO Dan Streetman can't help but compare his business career to his military experience. Understanding huge structures and processes is a crucial skill at both Tanium and in the Army, he says, as are the skills for aligning people around a shared mission.“Before you go on an operation, you write a thing called an operations order ... [and] one of the most important things at the operations order is this paragraph called the commander's intent,” he explains, “which describes how you believe the mission is going to be accomplished and why it's important.”“You may end up doing something completely different. But as long as you understand the mission and the commander's intent, the organization can do amazing things.”Chapters:(01:05) - Election Day (02:44) - Ranger School (06:42) - Parenting and business school (09:59) - Military structures (12:27) - Serving in Iraq (15:59) - Back to normal life (21:37) - Working out (24:14) - Quality sleep (26:37) - Non-founder CEOs (31:35) - Getting the job (35:56) - Earning respect (38:49) - TIBCO (43:40) - Redline (46:37) - Going public (53:54) - Time horizons (58:35) - Free AI (01:03:11) - Whar “grit” mans to Dan (01:03:40) - Who Tanium is hiring Mentioned in this episode: Ronald Reagan, Terri Streetman, Ironman Triathlons, Jeff Bezos and Amazon, Stanley McChrystal, Jon Abizaid, Charles Jacoby, Thomas Siebel and C3, Salesforce, Bill McDermott, Carl Eschenbach, Marc Benioff, Garmin, Mark McLaughlin, Thinking in Bets by Annie Duke, World Series of Poker, Amdocs, David and Orion Hindawi, Citrix, Harvard University, Pets.com, Ben Horowitz, Vista Equity Partners, Vivek Ranadivé, Robert Smith, Operation Warp Speed, BreakLine, Bipul Sinha and Rubrik, Mikhail Gorbachev, F. Scott Fitzgerald, OpenAI and ChatGPT, and Google.Links:Connect with DanLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

What’s the Difference Between a Profitability Coach and a Part-Time CFO?, with Bill McDermott, Host of ProfitSense In a commentary from a recent episode of ProfitSense, Bill McDermott, The Profitability Coach, outlines the difference between a profitability coach and a part-time CFO, and the circumstances that necessitate hiring one or the other. Bill's commentary was […]

Katie Taylor, K.B. Taylor Marketing, Bruce Burkholder, Robins, Eskew, Smith & Jordan CPAs, Peter Faser, The Profitability Coach (ProfitSense with Bill McDermott, Episode 63) This episode of ProfitSense, hosted by Bill McDermott, explores crucial elements for business success, featuring insights from Katie Taylor of K.B. Taylor Marketing, Bruce Burkholder from Robins, Eskew, Smith & Jordan […]

Paul Zanardo, Zanardo Dezignz, Beau Billington, The Free Agent, and Mitesh Patel, Blue Sky Law (ProfitSense with Bill McDermott, Episode 62) In this episode of ProfitSense, host Bill McDermott talks with three distinguished guests--Paul Zanardo, Beau Billington, and Mitesh Patel--about the strategies behind marketing, the value of fractional executives, and the essentials of business exits. Paul […]

David Schneider is a General Partner @ Coatue and one of the great operators of the last 20 years. Prior to Coatue, David was instrumental in ServiceNow's growth to over $100B+ public market value. David led the growth of the company from $100M to $5BN in revenue. Before joining ServiceNow, David held senior positions at Data Domain, the company he joined at $0 in revenue and scaled to $1BN in revenue and an IPO and acquisition. In Today's Episode with David Schneider We Discuss: ServiceNow: Secrets to Scaling to $5BN in ARR: What are David's biggest lessons from scaling ServiceNow to $5BN ARR? What worked? What did not work? What are the most common reasons companies plateau? How did ServiceNow roll out so many different products so effectively? How did David hire and ramp 180 people in 90 days? 2. From OG Operator to Newbie Investor: What have been the single most challenging elements of making the transition to VC? What advice did David get from the biggest names on entering venture? How long did it take David to do his first deal? What advice does he give other operators entering? How does doing deals in 2024 compare to when David started doing deals in 2021? 3. VC Value: Do 90% of VCs Really Damage Companies: Does David agree that 90% of VCs actually detract value? What does David mean when he says that the worst VCs are "seagull VCs"? What are David's biggest tips to founders on how to get the most out of their board? What is enough ownership for David to really give the time needed to a company? 4. Lessons from the Greats: Doug Leone, Bill McDermott, Frank Slootman: Doug Leone: What has David learned from Doug on what it takes to be a great investor and board member? Frank Slootman: What has David learned from Bill on how to be the best leader of a mega company? Bill McDermott: What has David learned from Frank about decision-making and execution.  

Tech outperformed on the session as stocks try to claw back last week's losses. Vital Knowledge's Adam Crisafulli and Truist Co-CIO Keith Lerner break down the market action while T. Rowe Price's Tony Wang on the tech trade and top under-the-radar picks. ServiceNow stock hit an all-time high after introducing its newest AI offering: Xanadu. CEO Bill McDermott talks adoption of the company's products in the new AI age. Piper Sandler analyst Scott Siefers on what happened today to drag down the financial sector stocks. 

Instant analysis of ServiceNow ($NOW) Q2 earnings, as we hear from CEO Bill McDermott. More than “beat” or “miss” –the Drill Down Earnings with Futurum Group chief market strategist Cory Johnson has the business stories behind stocks on the move.    https://x.com/corytv #ServiceNow #Earnings @ServiceNow $NOW #Technology #Software #CloudComputing #Chips #AI #ArtificialIntelligence #Semiconductors #Stocks #Trading #Business @DrillDownPod Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode #2690, we share valuable insights on how we achieved high rankings in the Apple Podcast charts. We explain the importance of focusing on the number of followers rather than ratings and reviews, as it directly impacts the podcast's ranking. We also emphasize the need for consistent, high-quality content and stress the importance of retaining listeners through engaging episodes. Additionally, we touch upon the power of generative AI and its potential to revolutionize various industries.   Don't forget to help us grow by subscribing and liking on YouTube!   Check out more of Eric's content (Leveling UP YT) and Neil's videos (Neil Patel YT)    TIME-STAMPED SHOW NOTES: (00:00) Today's topic: How we got our podcast to #3 marketing and #21 business, and Is GenAI a fad? (00:31) Strategy to hit a million podcast downloads (01:36) The importance of getting followers on Apple Podcasts (03:03) Increase in unique listeners after climbing the charts (04:44) The value of snipping audio content (06:03) Stats on web pages with zero Google traffic (07:20) Collaboration with the Perpetual Traffic podcast (08:38) Neil Patel and Eric Siu discuss the viability of Gen AI (09:12) Bill McDermott's quote about investing in Gen AI (09:36) Cutting support staff and sales due to unit economics (10:26) Differentiating between fads and the underlying technology of AI (11:05) Adapting to technology or getting left behind (11:29) Neil Patel's social media success with new and specific topics (13:00) That's it for today! Don't forget to rate, review, and subscribe! Go to https://www.marketingschool.io to learn more!   Leave Some Feedback: What should we talk about next? Please let us know in the comments below Did you enjoy this episode? If so, please leave a short review.   Connect with Us:    Single Grain