Podcasts about fonolo

Stāsta Rakstniecības un mūzikas muzeja Dziesmu un deju svētku ekspozīcijas nodaļas mākslas eksperte Daiga Bondare Precīzāk sakot, neuzņēma ar pirmo piegājienu. 1923. gadā, būdams 19 gadus vecs, Pēteris Barisons ar sev raksturīgo spītīgo uzņēmību nolēma izmēģināt spēkus un iestāties nesen dibinātajā Latvijas Konservatorijā. Sākumā viņš nodomājis skoloties tikai vienu ziemu, lai, mājās pārbraucis, drošāk varētu sacerēt mūziku pašu ļaužu vajadzībām. Iestājeksāmenos, kā pats atzīst, Barisons "spīdoši izgāžas". Laikam jau ir ļoti grūti izmērīt talanta potenciālu, ja nav iespēju eksāmenā iepazīties ar tā izpausmēm. Pēteris Barisons bija pašmācībā apguvis vairāku instrumentu spēli, bija jau mēģinājis uzrakstīt kādu kordziesmu, aranžējis skaņdarbus deju orķestrītim un kādai lugai, bet it visā viņš bija autodidakts, turklāt arī bez vispārizglītojošās skolas izglītības. Nekādu sistemātisku zināšanu mūzikas teorijā, nekādas virtuozitātes mūzikas instrumentu spēlē. Nav brīnums, ka profesors Jāzeps Vītols jaunajam censonim pateicis: "Ja jums būtu talants, konservatorija jūs uzņemtu atplestām rokām, bet tagad labāk būs, ja brauksit mājās un strādāsit mierīgi savu darbu." Tomēr dzīvošana pie radiem jau sarunāta, un skolas ziemu Barisons pavada Rīgā, jo uzņemts Vīgneru Ernesta nesen dibinātajā Fonoloģijas institūtā– mācību iestādē, kurā Vīgners īstenoja savas ilgajā praksē izstrādātās mūzikas pedagoģijas metodes, tai skaitā audzēkņu absolūtās dzirdes trenēšanu. Institūta audzēkņu sarakstā ir daudzas Latvijas mūzikas kultūrai nozīmīgas personības, arī Haralds Mednis un Jānis Dūmiņš. Tā kā nākamajā ziemā Barisonam jādodas karadienestā un viņš dienē Rīgas tuvumā Mangaļos, tad mācības institūtā var daļēji turpināt. Nākamos gadus Barisons pats apraksta kā patiešām mokošu šaubu un nemiera, un vainas apziņas pilnu laiku: "Kura ir īstā, likteņa lemtā gaita? Vilinošākā un arī grūtākā prasīs daudz, vēl daudz – un ne tikai no manis, arī no mīļiem vecākiem, kurus smagā darba nasta saliec jo vairāk un vairāk. Prātīgāk palikt; skaistāk – sekot aicinājumam. Un sekoju, lai vismaz pabeigtu mācību gaitu institūtā; šai nodomā arī labās māmiņas atbalsts, jo neesot labi uzsāktu darbu pamest pusceļā." Rezultātā Barisons fonoloģijas institūtā mācās piecus gadus, un tikai lēnām mazinās sparīgais naids un rūgtums pret Konservatoriju, bet pieaug neatlaidīga spīts. Jo tālāk viņš mācās, jo skaidrāk saprot, ko vēlas, un ka bez Konservatorijas sniegtajām zināšanām to sasniegt nebūs iespējams. 1928. gada rudenī Barisons vēlreiz ver Konservatorijas durvis, lai stātos Jāzepa Vītola speciālajā harmonijas klasē. Šoreiz viss ir savādāk. Dzirde nu ir krietni attīstīta, un arī teorijā Barisonu izgāzt vairs nevar. Vienīgais noteikums – pirmā gadā laikā īpaša uzmanība jāpievērš klavieru spēlei: ja tajā nebūs redzama progresa, tad nu nekā. Barisons tomēr izrādās ne tikvien centīgs, bet arī apdāvināts students, un četru paredzēto mācību gadu vietā nu nāk seši, jo divus gadus vēlāk Barisons sāk apgūt vēl otru specialitāti – orķestra diriģēšanu pie profesora Jāņa Mediņa. Konservatoriju Barisons absolvē 30 gadu vecumā. Kopumā mūzikas izglītošanās ilgusi vienpadsmit gadu. "Vienpadsmit gadu mokošu šaubu, neatlaidīgas gribas, nerimstoša darba, sekojot mūzas aicinājumam. Šajos gados aprakts jaunības labākais laiks, labākie spēki atdoti, bezgala daudz upuru nests – viss, ko cilvēks var dot, bet uzvara tomēr gūta," viņš raksta savā dienasgrāmatā. "Laipnu, labvēlīgu skatu noraugās uz mani sirmais profesors, kurš man reiz teica, ka nav vērts sākt mūzikas mākslas gaitas. (..) Ausīs skan arī tikai dažas nedēļas atpakaļ tā paša profesora teiktie vārdi: "…Konservatorijai būs ļoti patīkami, ja Jūs aktā nodiriģēsiet savas pirmās simfonijas pirmo daļu. 1936. gadā Barisons sāk strādāt Konservatorijā par mācībspēku, māca mūzikas teorētiskos priekšmetus, no 1944. gada Barisons ir kompozīcijas katedras un diriģēšanas katedras vadītājs. 1945. gadā Pēterim Barisonam piešķir profesora grādu.

Stāsta Rakstniecības un mūzikas muzeja Dziesmu un deju svētku ekspozīcijas nodaļas mākslas eksperte Daiga Bondare 18. aprīlī 120. dzimšanas dienā atcerēsimies Pēteri Barisonu. Kā atmiņās raksta pats komponists, pirmie varenākie un aizraujošākie mūzikas iespaidi pieder mazā baltā dzimtenes dievnama ērģelēm. Pamatīgi apgūt ērģeļspēli Barisons laikam nekad īsti nav mēģinājis, tomēr pie iespējas nevairījies muzicējis arī pie šī instrumenta, kaut pats atzīst, ka nav pieradis strādāt gan ar rokām, gan kājām.  Ar pirmajiem instrumentiem un muzicēšanas prasmi Barisonu iepazīstina krusttēvs Pēteris Skudra, mātes brālēns. Pats būdams muzikāls, viņš spēlēja vairākus instrumentus un piedalījās apkārtnes mūzikas izrīkojumos. Īsi pirms Pirmā pasaules kara viņš pat strādāja mūzikas instrumentu darbnīcā Jēkabpilī. Manījis krustdēla mūzikas alkas, Pēteris Skudra tam pagatavoja mazu cītaru. Pēterim Barisonam bijuši gadi septiņi, kad viņš sācis instrumentu strinkšķināt. "Šī cītara bija mans pirmais burvju rīks, uz kura varēju pats mācīties uzburt brīnumaini skanošus akordus. Tā nedeva man mieru ne dienu, ne nakti, pat sapņos tā mani neatstāja. Cītara nostājās visu turpmāko interešu centrā, līdz bija sasniegta zināma virtuozitāte," savulaik atcerējies komponists. Cītara mazajam Pēterim bija līdzi arī bēgļu gaitās Vidzemē. Vispār Pētera Barisona agrās jaunības priecīgie brīži saistās ar tādu neiegrožotu, nesasaistītu muzicēšanas prieku, ar labā nozīmē pašam darbošanās pašdarbības prieku. Sēlpils pagastā kultūras dzīve ir ļoti aktīva, bet tikai tāpēc, ka darītāji, dziedātāji un muzicētāji ir paši vietējie. Sēlpilī vienlaicīgi ir vismaz trīs kori un divi orķestri – pūtēju un stīgu. Barisons gan dzied, gan kopā ar Skudru Pēteri muzicē dažādos orķestru sastāvos, iemācās pārrakstīt instrumentu partijas un pat instrumentēt vienkāršus skaņdarbus. Jāpatur prātā, ka apstākļi muzicēšanai pēckara gados vēl ne tuvu nav labvēlīgi, turklāt zaļoksnais Pēteris ģimenē ir galvenais strādnieks, un darba, atjaunojot sagrauto saimniecību, ir daudz. Mūzikai atliek brīvdienas un naktis. No dienasgrāmatas var saprast, ka Pēteris pašmācības ceļā un ar nelielu krusttēva palīdzību apguvis gan vijoles, gan kontrabasa, gan vairāku pūšaminstrumentu spēli. Sēlijas dabas skaistums laikam pats mudina uz muzicēšanu. Lūk, kā 1924. gadā dienasgrāmatā raksta pats komponists: "Daži vakari sevišķi skaisti un, ja vien dienas darbs nav spēkus par daudz nomācis, tad gribas uziet kalniņā un uzpūst mežragu, jo šādos vakaros ļoti tālu skan." Mīļš instruments Barisonam ir arī ģitāra, kuru viņš dienasgrāmatā dēvē par "veco, mīļo, labo draugu. Cik daudz tās sabiedrībā sapņots -- izsapņots, varbūt tie skaistākie brīži – mazā, mīļā pasaulīte ar tās sīkajiem priekiem un bēdām, tomēr ka saulains stūrītis tā atmirdz dvēseles dārzos." Ģitāra noder, gan kopā ar Rīgas radiem priecīgi doties mežā ogot, gan vietējo spēku teātra uzvedumā lugā "Staburaga meitiņa" aizkulisēs uz ģitāras dublējot Staburaga meitiņas kokles skaņas. Klavieres gan kara izpostītajā Sēlpilī ir retums. Instruments, kas jau bērnībā bija pieejams daudziem latviešu mūzikas klasiķiem, Barisonam bija tāls sapnis. Viņam nācies iztēloties klavieru skaņas pie paša būvētas koka klaviatūras. Attālās Ķuzānu mājas bija vienas no retajām nesagrautajām, tur ierīkoja vietējo skolu, kurā ap 1921. gadu jau bija klavieres. Par tām Pēterim bija liela interese. Mēģinājumos, izrīkojumiem gatavojoties, viņš izmantoja brīvos brīžus, lai pie izdevības pabungātu instrumentu, par kuru bija tik liela interese. Kad Pēteris sāk ciemoties Rīgā pie tēvabrāļa un māsīcām, tur dzīvoklī ir pianīns: "Man, protams, par tām liela interese, jau pirmā dienā sāku "plinkšķināt". Sēdos pie klavierēm un "bunkšķināju" cauru dienu līdz vakaram, kamēr pirksti stīvi." Dienasgrāmatā viņš mīļi saucis instrumentu par "klimperkasti", un brīvlaikos sev tik mīļajā Sēlpilī tomēr izjutis klavieru trūkumu. Klavierspēli Barisons vēlāk apgūst Vīgneru Ernesta dibinātajā un vadītajā Fonoloģijas institūtā Rīgā. Arī grūtajā gadā, ko nākas pavadīt obligātajā militārajā dienestā, viņš flīģeli sauc par savu mīļāko draugu. Konservatorijā profesors Jāzeps Vītols viņu uzņem ar noteikumu, ka turpmāk ik dienas klavieres jāspēlē vismaz divas stundas un no notīm, un, ja pavasarī nebūs ievērojamu panākumu, tad metīšot laukā. Tomēr Barisons jau drīz pierāda, ka ir apdāvināts students.  "Ar teorētisko pusi mans profesors ir visai apmierināts un reiz – man tīri negaidot – ieteica iestāties kontrabasa klasē, jo tā es tikšot tuvāk pie orķestra. (..)" Tomēr pavasarī arī klavieru eksāmenu Barisons nokārto godam. Viņa klaviermūzikas mantojumā ir divas sonātes, ap piecpadsmit miniatūru, kā arī Rapsodija klavierēm un simfoniskajam orķestrim.

Khadijah and Pallavi discuss growth marketing, advice on landing your first marketing role, building confidence and overcoming imposter syndrome, and Clubhouse.Before going down the path of marketing, Pallavi studied Health Sciences. In her current role at Fonolo, she's responsible for sales enablement, lead generation optimisation, analysis in her day-to-day. Out of those four aspects, she mostly enjoys sales enablement due to creativity and optimisation — this ties in with her overall enjoyment of marketing. Pallavi also appreciates the level of experimentation that a growth marketing role provides.Before Fonolo, Pallavi worked more on the digital marketing side of things (including events and comms). This included focus on SEO, ABM, and being deep in the weeds of social media. Pallavi finds crossover between having to understand numbers, the opportunity for sales enablement, and the concept of customer demand and experience being king. How did she get here?After gaining business interest in high school, talked to folks in her current network that were already doing the work she was interested in… and learned marketing is central to a company–always. Given her field of study, she was more than willing to do internships, and pitched herself based off transferable skill. She eventually landed an internship at a Tech/SaaS company and shadowed all departments before transitioning to their marketing team full-time. Tip 1: Don't limit yourself to what you're studying. The ladies agreed that you never stop pitching yourself/selling yourself as you move down your career path. This is you showing you're willing to learn while also showing that you're teachable.The biggest selling point that you have: You're hungry to learn. You don't need to know everything. Nobody's actually expecting that. The main expectation (a lot of the time anyways) is a solid thought process and willingness to complete tasks. Don't undervalue yourself, regardless of “newness” in a field. As growth marketers, working closely with sales allows for direct connection to the customer, and being able to get the right info that can directly influence marketing strategy. To improve in her craft: Pallavi keeps hawk eyes on different campaign/launches, listens to podcasts, and plays around with the tech stack available to you and finding resources to improve your use of them. Overall advice for those in the job search: You don't need to know what you want to do next. Look at every role holistically. Is most of the job description what you'd like to do? Don't limit your options by the job description. Be confident, and sometimes you have to fake it 'til you make it. Have confidence that you're capable. Take note of likes, dislikes, wants — look at it like relationship-mapping. When you're in the role you want: Be attentive to managing up and down appropriately. Set expectations. The key to managing up and feeling secure and equipped: Doing as much as you can to make your boss's life easier. This reflects well on you, and makes you indispensable to the org as you get into the habit. Pallavi's overall career wants: See value in work; feel challenged; continue learning, better herself; still have things as part of her identity outside of work. LINKSCompany sites: Fonolo: fonolo.comSix & Flow: sixandflow.comSocials: Fonolo on Twitter: https://twitter.com/FonoloSix & Flow on Twitter: https://twitter.com/sixandflowKhadijah on Twitter: https://twitter.com/KPSixandFlowNewsletters: Morning Brew: https://www.morningbrew.com/

Peter is THE go-to expert for data relating to the BPO industry. He has been at the forefront of contact centre services market advisory for over a decade! He began his career in London at Datamonitor in 2003 and quickly established himself as one of the foremost experts in the burgeoning Customer Experience (CX) sector. 

Over the course of his career, Peter has advised contact centre outsourcers, their clients, industry associations and governments, on matters ranging from vertical market penetration and service delivery, to best practices in offshore positioning. 

 Peter Ryan's expertise in outsourcing has been recognised multiple times. He was awarded callcentrehelper.com's most recent prestigious Best Respected Contact Centre Professional and was included in Fonolo's Top 16 Analysts Covering Customer Experience. He was also included in each iteration of the Nearshore Americas Power 50 influencers listings, which identified the most important outsourcing executives in the Western Hemisphere. And just on the 20 October, the day of the recording of this episode, Peter was included in the Top 20 Social Media Superstars in Nearshore technology services. 

 Throughout his career Peter Ryan has been a much sought-after speaker, headlining multiple events around the world. He has also been frequently quoted in the media on a variety of matters pertaining to BPO and contact centres. 

 Ryan Strategic Advisory 
https://ryanadvisory.com https://www.linkedin.com/in/peter-ryan-montreal/

 Latest BPO analysis relating to the African Continent: 
https://ryanadvisory.com/africas-bpo-star-rises/ My Podcast is produced by: https://www.unavoided.com

Today's guest is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author of seven books, has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession, and hosts his own weekly podcast, Amazing Business Radio. Recently, he was named “the Godfather of customer service and experience content” by Fonolo in recognition of his weekly Forbes articles and Shepard Letter. Please welcome Shep Hyken. Contact Info https://hyken.com http://www.beamazing.tv http://www.cultofthecustomer.com

  Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In this podcast Shai explains how a simple change can have a dramatic effect on CX. https://www.linkedin.com/in/shaiberger/ https://fonolo.com/  

In this episode I spoke to Shai Berger CEO of Fonolo to discuss how companies need to think about engaging with their customer via social media channels in combination with the more traditional channels of voice and IM.

In this episode I spoke to Shai Berger CEO of Fonolo to discuss how companies need to think about engaging with their customer via social media channels in combination with the more traditional channels of voice and IM.

Carrie Chitsey Wells & Peter Ryan talk innovation in banking, insurance and contact centers with the use of video chat technology. Peter Ryan is recognized as one of the prestigious Best Respected Contact Center Professional in 2015, Fonolo’s Top 16 Analysts Covering Customer Experience and highly sought after speaker. Support the show (http://www.helpinghumans.care)

Shep Hyken speaks with leader, innovator, call center educator, and co-founder and CEO of Fonolo, Shai Berger about improving customer support. They discuss some of the friction points customers have when dealing with companies, and Shai offers great tips and solutions for eliminating these pain points. Do you want to provide a better customer support experience? You should, and this episode of Amazing Business Radio will help you do just that! Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into the fabric companies already have to improve the customer experience. Plus some hope for 2013 and scoop on their upcoming new customer. Improving the Customer Experience? An interview with Fonolo's CEO Shai Berger Companies are having a hard time in delivering good service. Berger: There is this growing gap in what is seen as the norm on one side but has not been met from the other. Many companies are hobbled by legacy call center equipment. Customers today using their phones, their smart phones it must seem like something from another era when they finally come through to an agent and have to repeat their answers to multiple agents. There is a huge potential here. What part of this experience is Fonolo trying to address? Berger:There are 3 main problems; phone menus, waiting on hold & repeating information to agents. We are working to solve these main problems across the web no matter how they approach the companies. How does Fonolo fit into this mix? Where does Fonolo play? Berger: We build on top of those processes already in place. There is a huge investment already in place and we place ourselves on top. the key to make that work is the simple callback. Fonolo sits in the middle to manage that process. One way this is done is by placing a widget on the website. the customer sees the contact us page and the visual interface  let s the customer chose how they want to interact with the company and ask for a callback when they are ready. Behind the scene is Fonolo making the inbound call to the call center. The call center sees the call like any other inbound call.  We navigate the IVR and wait in queue. The agent gets a regular inbound call, we place the callback then to the customer, bridge the two together and the customer has this great experience and nothing had to change on the call center side. So there's little change or no change on the contact center side needed? Berger: Right, people have set up Fonolo in a matter of days. The customer adds the widget to the website and Fonolo navigates the IVR as a gateway to the call center. The same is the case for mobile apps. Lots of companies have mobile apps. This is a huge trend in customer service. You can add a Fonolo component to the mobile app it does the same process. It is a visual representation of the IVR. They tap the choice they need and some time later a callback is made to the customer. So, this is a solution which does not sit on premise right? Berger: It is a cloud based service which makes it easy to deploy and makes pricing very low. We have companies with 5 agents which use our solution at $100/month. This is nothing really new. There are solutions from Avaya "Callback Assist" and Cisco has "Courtesy Callback" but these have been totally out of reach for smaller companies. These are much too expensive for them and here at Fonolo we wanted to make this the "norm" for them as well. Come back to the top, you mentioned this 2013 would be a watershed year in customer care. What do you think will make for change this year? Berger: There are a few macro trends playing here and one of the big ones is the smart phone revolution. We've hit a tipping point with just a few months ago we've passed 50% smart phone penetration here in the US. So, when a platform becomes so ubiquitous it is hard for companies to ignore the kind of advantages you can have for your company by using this platform. I always cringe when I got to a mobile app which has all this functionality and then there is a "contact us" tab and they just have their regular phone number. You are throwing away all the functionality that platform is giving you. So my vision is that within a few years there should be no smart phone apps doing this anymore. If you have a smartphone app it should be a lot smarter than just displaying the 1800 number What is your wish for 2013? Berger: We need a change in attitude among the larger companies. The bigger banks, airlines, retailer need to recognise this value, We have had a long trend of looking for the cheapest way to serve customers. We need to see a change to invest in the technology and enable the agents to better serve the customer.   How we can find out more about Fonolo. http://fonolo.com/

This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into the fabric companies already have to improve the customer experience. Plus some hope for 2013 and scoop on their upcoming new customer. Improving the Customer Experience? An interview with Fonolo's CEO Shai Berger Companies are having a hard time in delivering good service. Berger: There is this growing gap in what is seen as the norm on one side but has not been met from the other. Many companies are hobbled by legacy call center equipment. Customers today using their phones, their smart phones it must seem like something from another era when they finally come through to an agent and have to repeat their answers to multiple agents. There is a huge potential here. What part of this experience is Fonolo trying to address? Berger:There are 3 main problems; phone menus, waiting on hold & repeating information to agents. We are working to solve these main problems across the web no matter how they approach the companies. How does Fonolo fit into this mix? Where does Fonolo play? Berger: We build on top of those processes already in place. There is a huge investment already in place and we place ourselves on top. the key to make that work is the simple callback. Fonolo sits in the middle to manage that process. One way this is done is by placing a widget on the website. the customer sees the contact us page and the visual interface  let s the customer chose how they want to interact with the company and ask for a callback when they are ready. Behind the scene is Fonolo making the inbound call to the call center. The call center sees the call like any other inbound call.  We navigate the IVR and wait in queue. The agent gets a regular inbound call, we place the callback then to the customer, bridge the two together and the customer has this great experience and nothing had to change on the call center side. So there's little change or no change on the contact center side needed? Berger: Right, people have set up Fonolo in a matter of days. The customer adds the widget to the website and Fonolo navigates the IVR as a gateway to the call center. The same is the case for mobile apps. Lots of companies have mobile apps. This is a huge trend in customer service. You can add a Fonolo component to the mobile app it does the same process. It is a visual representation of the IVR. They tap the choice they need and some time later a callback is made to the customer. So, this is a solution which does not sit on premise right? Berger: It is a cloud based service which makes it easy to deploy and makes pricing very low. We have companies with 5 agents which use our solution at $100/month. This is nothing really new. There are solutions from Avaya "Callback Assist" and Cisco has "Courtesy Callback" but these have been totally out of reach for smaller companies. These are much too expensive for them and here at Fonolo we wanted to make this the "norm" for them as well. Come back to the top, you mentioned this 2013 would be a watershed year in customer care. What do you think will make for change this year? Berger: There are a few macro trends playing here and one of the big ones is the smart phone revolution. We've hit a tipping point with just a few months ago we've passed 50% smart phone penetration here in the US. So, when a platform becomes so ubiquitous it is hard for companies to ignore the kind of advantages you can have for your company by using this platform. I always cringe when I got to a mobile app which has all this functionality and then there is a "contact us" tab and they just have their regular phone number. You are throwing away all the functionality that platform is giving you. So my vision is that within a few years there should be no smart phone apps doing this anymore. If you have a smartphone app it should be a lot smarter than just displaying the 1800 number What is your wish for 2013? Berger: We need a change in attitude among the larger companies. The bigger banks, airlines, retailer need to recognise this value, We have had a long trend of looking for the cheapest way to serve customers. We need to see a change to invest in the technology and enable the agents to better serve the customer.   How we can find out more about Fonolo. http://fonolo.com/