Podcast appearances and mentions of Peter Ryan

The fallout from Labor's election landslide continues with two of the three major parties losing their leaders. The race is now on to replace the biggest casualty - Peter Dutton who led the Liberal National coalition to a historic defeat. Australia correspondent Peter Ryan spoke to Lisa Owen.

Andrew Wu and Peter Ryan discuss teams that struggle on the road, whether Collingwood can make do without a handful of stars and how to work a Bunsen burner in this week's tipping edition of the Real Footy podcast. Plus, the TDK Cup, GWS' record at the Cattery and are the Swans back?Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

Recriminations are under way about how the conservative opposition led by the Liberal Party suffered a humiliating election defeat at the weekend, the worst in 80 years.The soul searching comes as victorious Labor Prime Minister Anthony Albanese basks in his landslide win, after earlier bets that he'd be unlikely to form a majority government. Australia correspondent Peter Ryan spoke to Lisa Owen.

Voters are going to the polls in Australia to choose their next government following a hard-fought campaign during which living costs, climate concerns and the impact of Donald Trump's trade tariffs have featured strongly. Shares of Rockstar's parent company, Take-Two Interactive, tumbled by as much as 8% on Friday morning after it announced that it has delayed the launch by a year – to May 26, 2026. With the company being valued at around 40 billion US dollars, that is a lot of money being shaved off. The U.S. President Donald Trump repeated that he will revoke Harvard University's tax-exempt status, saying that "We are going to be taking away Harvard's tax-exempt status. It's what they deserve!" Harvard, which is already suing the Trump administration, said that this is unlawful. And Skype Will Shut Down on Monday, May 5, As Microsoft Shifts to Teams. Davina Gupta will hear from one of the creators of the Skype ringtone. Throughout the programme, we'll be joined by two guests on opposite sides of the world – Peter Ryan, ABC's senior business correspondent who is in Australia, and Diane Brady, Executive Director of Fortune Live Media and Editorial Director of the Fortune CEO Initiative.

There will be a national vote on Saturday in Australia to determine if Labor prime minister Anthony Albanese can win a second term. It's looking like either will go down to the wire, even though Peter Dutton's conservative Coalition was ahead of Labor at the start of the campaign, but it now appears public sentiment has flipped back to Labor. Australia correspondent Peter Ryan spoke to Lisa Owen.

Undecided voters in this weekend's Australian national elections will determine if Prime Minister Anthony Albanese is able to win a majority and continue to govern in his own right. But if you believe the latest poll out on Thursday, Mr Albanese could be set for a surprise decisive victory. Australia correspondent Peter Ryan spoke to Lisa Owen.

AFL round eight launches into action with Essendon's danger game against North Melbourne. Andrew Wu and Peter Ryan run the rule over all nine matches, including an in-depth preview of the 28th Brisbane-Gold Coast showdown, otherwise known as the 'Q Clash'. They ask a key question, too: Should clubs execute their substitution earlier in matches?Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

Juri, Alan and Harrison discuss the passing of Carlton and Perth legend Peter Bosustow, Peter Ryan's article detailing how AFL coaches are overworked and underpaid & the round of AFL ahead.00:00 - Intro03:30 - Peter Bosustow06:21 - Assistant Coaches11:18 - Essendon vs North Melbourne Preview14:55 - St Kilda vs Fremantle Preview19:20 - Western Bulldogs vs Port Adelaide Preview23:50 - Adelaide vs Carlton Preview29:30 - West Coast vs Melbourne Preview33:25 - Collingwood vs Geelong Preview38:45 - Sydney vs GWS Preview42:35 - Hawthorn vs Richmond Preview45:10 - Brisbane vs Gold Coast PreviewFollow our socials:Twitter/X:https://twitter.com/mojosports_Instagram:https://www.instagram.com/mojosportsnetwork/AFL Instagram:https://www.instagram.com/mojosportsafl/Facebook:https://www.facebook.com/mojosportsnetwork/Our Website: https://www.mojosports.com.au/ Hosted on Acast. See acast.com/privacy for more information.

The sharp end of the Australia national election is approaching and it's coming down to who can best manage the economy and pull down the high cost of living. Australia correspondent Peter Ryan spoke to Lisa Owen.

Promises to voters, along with the occasional backdown, are flowing thick and fast as the Australian national election heads towards it final week of campaigning. Australia correspondent Peter Ryan spoke to Melissa Chan-Green.

Ahead of a bumper AFL round seven including the feature Anzac Day clash between Collingwood and Essendon, Peter Ryan and Andrew Wu run the rule over the key match-ups. The recall of veteran ruckman Todd Goldstein for the injury-hit Bombers is an element of intrigue.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

The federal election is less than a fortnight away in Australia, but already plenty of people have apparently made up their minds and are casting votes from today. Australia correspondent Peter Ryan spoke to Melissa Chan-Green.

Prime Minister Anthony Albanese appears to have a slight edge over his conservative opponent Peter Dutton whose policies on the housing crisis, tax cuts, the cost of living and nuclear energy are under pressure. Australia correspondent Peter Ryan spoke to Lisa Owen.

Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK. He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan caught up with him to discuss what Jamaica is offering to potential clients in locations such as the UK - outside their more traditional US nearshore market. https://www.linkedin.com/in/phil-kitchen-ccp/ https://customercontactpanel.com/ Phil's LinkedIn comments on Outsource2Jamaica 2025 https://www.linkedin.com/posts/phil-kitchen-ccp_outsource2jamaica-bpo-cx-activity-7318574026124058624-yQZd

The White House has insisted that President Trump's tariffs will make the United States richer, despite the falling value of the US dollar. We hear from Tomas Philipson, a former acting chairman of President Trump's Council of Economic Advisers. Also, a global deal to tackle shipping emissions has been agreed after nearly ten years of negotiations. The UN's maritime agency (the IMO) brokered the accord, which requires ship owners to use less carbon-intensive fuels or face a penalty. Roger Hearing speaks to IMO's secretary general, Arsenio Dominguez, about how it would work. And on Saturday, the UK is going to see an emergency recall of parliament when members had already departed for their Easter break, and they are recalled to discuss a law to take control of the Chinese-owned British Steel and save it from imminent closure.Throughout the programme, we'll be joined by two guests on opposite sides of the world – Peter Ryan, ABC's senior business correspondent, who's in Sydney, and Takara Small, national technology columnist for the CBC, who's in Toronto.

Andrew Wu and Peter Ryan look ahead to round four and discuss whether this is the week the Blues break through for a win, the team that's painful to watch and the match that has "danger game" written all over it.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

In this episode, Bro. Byron shares a quick update on the past week's events before continuing the discussion on Bible commentaries. He explores the works of John Phillips, Warren Wiersbe, David Sorensen, Peter Ryan, Wycliffe, and Peter S. Ruckman. Additionally, he delves into a discussion about Ruckman and his impact. Tune in for insightful perspectives on these influential commentaries!

Andrew Wu and Peter Ryan discuss one of the most impressive teams of the season so far, the importance of exciting footy and the small margins that turn a talented team into a winning team.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

In this engaging episode of the CX Goalkeeper Podcast, I sit down with Peter Ryan, a leading voice in customer experience (CX) and BPO strategy, to explore the key CX predictions for 2025. From Agent AI to market consolidation and real-time voice translation, Peter unpacks trends that are reshaping how companies deliver customer service and drive business outcomes. This is an unmissable conversation for CX leaders aiming to stay ahead of the curve.About the GuestPeter has a degree in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University. Although headquartered in Montreal, Québec, Canada, Peter's clients come from every corner of the globe, so odds are he knows your city well.Peter's passion for CX and BPO shines through in the connections he makes worldwide, and his ability to bring great people together is second-to-none.Contact Peter today and learn how he can help your business thrive in the dynamic world of customer experience outsourcing.Relevant Linkshttps://ryanadvisory.com/about/ https://ryanadvisory.com/top-cx-predictions-for-2025/ Podcast: CX Files: https://cxfiles.libsyn.com/The Top 3 Key LearningsAgent AI will redefine CX operations by supporting both agents and customers, increasing efficiency, and improving employee satisfaction.Mergers and acquisitions will shape the mid-market BPO space, as companies strive for scale, agility, and competitive advantage.Real-time voice translation will unlock new offshore opportunities, enabling businesses to provide multilingual services from non-native speaking regions.Top 3 Quotes"Agent AI is going to be the key AI driver in the CX space going into 2025.""In CX, anyone standing still is moving backwards—you must stay informed and adaptable.""Real-time automated voice translation could be one of the biggest game changers in our industry."Chapters00:00 Welcome and Introduction 01:38 Guest Introduction: Peter Ryan 02:50 Values Driving Professional Career 04:23 Top CX Predictions for 2025 04:30 Agent AI Transformations 07:56 Consolidation of Mid-Market BPO Players 10:04 Real-Time Automated Voice Translation 14:25 Economic Impact on CX Budgets 16:29 Future of Customer Analytics 18:39 Fast Forward: CX in 10 Years 20:55 Final Thoughts and Golden NuggetKeywordscustomer experience, CX predictions 2025, Peter Ryan, Gregorio Uglioni, Agent AI, mid-market BPO, voice translation AI, CX trends, CX Goalkeeper Podcast, customer analytics, CX transformation, AI in contact centers, BPO consolidation, CX strategy, customer service innovation, offshore CX delivery, real-time voice AI,

Michael Gleeson, Jake Niall and Peter Ryan discuss Essendon's woes, St Kilda's big win, Sam Darcy's star turn against the Pies and the most enviable forward line in the competition. Plus, what the future holds for Sydney's Chad Warner and Collingwood's Brayden Maynard.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

Ed Butler is joined by Peter Ryan, ABC's senior business correspondent in Sydney Australia and Gaby Castro Fontoura, Director of Sunny Sky Solutions - a business consultancy from Uruguay.We look at the impact of Western aid cuts on Africa.Heathrow Airport has lifted its usual night-time restrictions to help restore normal air travel after Friday's widespread disruption.Plus, the side hustle is on the rise in the U.S. even among professionals as more people take on second jobs amid growing economic uncertainty.

Peter Ryan recently attended the CCW Berlin show in Germany. He talked to a lot of people at the show and recorded a conversation with a couple of the CCW stars for their views on BPO in 2025 and what to look out for based on the show in Berlin... This episode featured Peter talking to:   Sherif Kamel Poland GM @ Raya CX --- Rachel Poku Founder, CXHero   https://www.ccw.eu/en/ https://www.linkedin.com/in/peter-ryan-montreal/   https://www.linkedin.com/in/sherifmk/ https://rayacx.com/get-in-touch/   https://www.linkedin.com/in/rachelpoku/ https://cxhero.co/      

Andrew Wu and Peter Ryan discuss potential blowouts, tipping certainties and the team that was pathetic in round one. Plus, how injuries are hitting the Swans hard, assessing Port's coaching succession plan and much more.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

Last Saturday was International Women's Day 2025. To mark the occasion, Peter Ryan reached out to three leading women working in CX in three different global locations. Listen to his discussion with them about the challenges and opportunities for women in CX in 2025... ---- Samar ElShafie - Egypt Head of Commerical and Client Relations - Octopus Outsourcing https://www.linkedin.com/in/samar-elshafie/ https://octopusoutsourcing.com/   Sabrina Labonte - Canada Marketing Director, Laivly https://www.linkedin.com/in/sabrinalabonte/ https://laivly.com/   Sophia Mohammed - UK Client Parter, USMAART https://www.linkedin.com/in/sophia-mohammed-3a1b851b6/ https://usmaart.com/   ------ https://www.internationalwomensday.com/ https://medium.com/@markhillary/international-womens-day-and-the-challenge-to-dei-in-2025-262c4bd973a3  

Andrew Wu and Peter Ryan discuss where the Bombers will be vulnerable against the Hawks, what position Tom McCartin should play and the team that will be an early season mover.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

Andrew Wu and Peter Ryan discuss how much of an impact the Swans' grand final loss will have on their 2025 campaign, the most impactful absences of the round and why there are concerns around the Giants. Plus, top eight predictions and who will win the flag?Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

To kick off the 2025 season, Libby Birch, Peter Ryan and Andrew Wu get together to draft three teams of current AFL players and put them to a vote to decide whose is best.Head to theage.com.au/afl to cast your vote and have your say in the comments.Support the show: https://subscribe.theage.com.au/See omnystudio.com/listener for privacy information.

In this episode of SolFul Connections, Amanda connects with Peter J. Ryan, M.Sc, LPC, who shares his journey and discusses how Zen Buddhism has shaped his approach to counseling. He discusses the intersection of psychology and Zen practices, emphasizing the importance of understanding rather than fixing individuals. The conversation explores family dynamics, the role of stillness in personal growth, and the significance of meaningful connections in life. For more: Programs:In-person: Focusing on Life Changes: 2nd and 4th Wed 7:15Men's Support & Development: 1st and 3rd Wed 7:15Open Art Studio & Instruction: 1st and 3rd Wed 7:15Zen Meditation: every Wednesday 6:30  ASD Adult Saturday Social: every Saturday 12-2 Online: Intro to Focusing & Focusing Psychology: Starts Jan 15 2nd & 4th Wed 12pm est Intro to Buddhist Psychology: Starts Feb 5, 1st wed 12pm est Young Person's Developmental Group, age 11-14: Starts Jan 9 biweekly thurs 6:30 pmhttps://counselingconfidence.net

Welcome to Friday's OTB Breakfast Bite - your FREE bitesize taster of this morning's full Off The Ball Breakfast.Former Republic of Ireland winger Keith Treacy joined Colm on hosting duties this morning, with Andy Mitten reflecting on Amad Diallo's win over Southampton in the Premier League.Nathan was at Ipswich-Brighton last night and gave his view of the Irish performances on show at Portman Road.And we speak to Peter Ryan - talented hurler turned Paralympic cyclist.But this morning's Breakfast Bite gives you a sample of this morning's rugby coverage - first, Ronan O'Gara reflects on La Rochelle's defeat to Leinster, and then Alan Quinlan gives his view of the Ireland Six Nations squad.Catch Off The Ball Breakfast LIVE weekday mornings from 7:30am or just search for Off The Ball Breakfast and get the podcast on the Off The Ball app. SUBSCRIBE at OffTheBall.com/join

Former Irish Paralympic athlete Peter Ryan joins Colm & Keith on the show to speak about his remarkable sporting journey.Off The Ball Breakfast with UPMC Ireland | #orthopaediccare | #getbackinactionCatch The Off The Ball Breakfast show LIVE weekday mornings from 7:30am or just search for Off The Ball Breakfast and get the podcast on the Off The Ball app.SUBSCRIBE at OffTheBall.com/joinOff The Ball Breakfast is live weekday mornings from 7:30am across Off The Ball

Welcome to Friday's OTB Breakfast Bite - your FREE bitesize taster of this morning's full Off The Ball Breakfast.Former Republic of Ireland winger Keith Treacy joined Colm on hosting duties this morning, with Andy Mitten reflecting on Amad Diallo's win over Southampton in the Premier League.Nathan was at Ipswich-Brighton last night and gave his view of the Irish performances on show at Portman Road.And we speak to Peter Ryan - talented hurler turned Paralympic cyclist.But this morning's Breakfast Bite gives you a sample of this morning's rugby coverage - first, Ronan O'Gara reflects on La Rochelle's defeat to Leinster, and then Alan Quinlan gives his view of the Ireland Six Nations squad.Catch Off The Ball Breakfast LIVE weekday mornings from 7:30am or just search for Off The Ball Breakfast and get the podcast on the Off The Ball app. SUBSCRIBE at OffTheBall.com/join

Neville Samuels is the CEO of Virtual Staff 365. He is based in Melbourne, Australia. Virtual Staff 365 offers a virtual staffing service that includes CX. In this discussion with Peter Ryan, Neville explores how virtual staffing can help to create a flexible CX environment that can work for in-house teams or BPOs. https://www.linkedin.com/in/outsourcingexperts/ https://www.virtualstaff365.com.au/  

Mark Lowe is an expert in business risk and security. He is based in Genoa, Italy. Mark is a faculty Member of the ASERI Postgraduate School of Economics and International Relations at the Università Cattolica del Sacro Cuore in Milan. He is also a columinst in the Italian financial journal Fondia & Sicav. Risk and security are particularly important for CX executives. Who can forget how impossible it was to contact an airline as the Covid pandemic started? Companies managing customer data also have very detailed private data, including payment details - this has to be kept secure. Over the past year or so there has been constant disruption. Politics, climate change, and unexpected events... how do companies focused on CX manage risk and security? Peter Ryan called Mark at his base in Italy to talk about this in our final interview on CX Files this year... https://www.linkedin.com/in/lowemw/  

The Australian federal government is ramping up its battle with big tech platforms to make them pay for Australian news content used on their social media web sites. Australia correspondent Peter Ryan spoke to Lisa Owen.

Katrin Langley is a CX expert with experience throughout her career at several major BPO companies. She is based in Tampa, Florida. Peter Ryan called Katrin to talk about first-time outsourcing. Most companies still handle their customer service processes in-house, even as it has become more and more complex in recent years. Why do companies still want to retain these processes and what approach can BPOs take to convince them that outsourcing is a positive strategy? https://www.linkedin.com/in/katrinlangley/

Australian Prime Minister Anthony Albanese has been criticised for not acting quickly enough to declare an attack on a Melbourne synagogue an act of terrorism. Australia correspondent Peter Ryan spoke to Lisa Owen. 

The economy is close to flat-lining with the heat turning up on the Reserve Bank to bring forward interest rate cuts to avoid a recession. The numbers are bad news for the federal government, with next year's federal election in Australia to be fought on the theme of strong economic management. Australia correspondent Peter Ryan spoke to Lisa Owen.

Jose Paz is the founder and CEO of Startups BPO. He is based in Tegucigalpa, Honduras. Jose has been living and breathing BPO recruitment for many years. In this conversation with Peter Ryan he explores CX recruitment trends in Honduras and the wider nearshore US area. What are agents expecting when they apply for CX jobs in the 2020s and what is the reality? How can modern CX brands be creating real careers in CX? How is skills-based hiring changing BPO and CX recruitment? How is AI changing the way that companies hire? https://www.linkedin.com/in/jose-paz-8883b968/ https://www.startupshonduras.com/

Australia correspondent Peter Ryan spoke to Lisa Owen about Australia's house prices, especially in the big cities, being unstopped, Australia's biggest bank planning to charge people to withdraw their own cash across the counter and how there has been more arrests in Laos after the tragic methanol poisoning that killed two young Australian women.

Australia correspondent Peter Ryan spoke to Lisa Owen about how large areas on the east coast have been suffering from heatwave conditions. It has put the energy supply under pressure and consumers being told at one point to turn off their pool filters and not to use their dishwashers.

Australia correspondent Peter Ryan spoke to Lisa Owen about investgations continuing into a suspected mass methanol poisoning in Laos that killed two Melbourne teenagers. The Australian Federal Police has offered to work with Lao authorities and travelers have been warned about the risks of drink spiking in South East Asia.

Donald Trump picks Scott Bessent as treasury secretary. Wall Street investor will seek to extend tax cuts from Trump's first term. We get the latest. COP29 proposes wealthier countries give $250bn per year by 2035 to developing nations to help tackle climate change. We find out more. The world's largest man-made reservoir, Lake Kariba, has been hit by drought. We hear about the consequences this could have in the economies of Zambia and Zimbabwe. Bitcoin has been on a streak of almost daily all-time highs since the US election. We find out why. Andrew Peach discusses these and more stories with guests on opposite sides of the world: Takara Small, technology correspondent for CBC in Toronto, and Peter Ryan, ABC's Senior Business correspondent in Sydney.

Australia correspondent Peter Ryan spoke to Lisa Owen about how the digital giants in Australia are facing fines in the tens of millions of dollars if they fail to block under 16s from social media platforms. It's all part of tough new laws being pushed to deal with mental health issues from excessive exposure to social media.

Veteran broadcaster Alan Jones has been sensationally arrested and charged with a range of sexual assault offences that date back decades. The arrest follows a long investigation into allegations against Mr Jones, who until recently was one of the most influential shock jocks in Australia. Australia correspondent Peter Ryan spoke to Lisa Owen.

Treasuries function as the benchmark asset in bond markets, underscoring their importance in borrowing rates and global financial conditions. As fears of higher future Treasury supply loom large, bond investors look to certain metrics to help understand how well the market is absorbing increasing levels of public debt. Changes in Treasury yields reflect underlying macroeconomic fundamentals, but they are also driven by central banks' balance sheet management, the maturity profile of newly issued securities, and the market response when new debt comes to market. In this episode, we talk with Peter Ryan, Managing Director and Head of International Capital Markets and Strategic Initiatives at SIFMA, about the day-to-day mechanics of the Treasury market, how to interpret Treasury auctions, and how rising federal deficits are shaping the longer-term bond market outlook. 

Australia correspondent Peter Ryan spoke to Lisa Owen about the new chief executive of the telco giant Optus vowing to weed out and sack staff who breach ethical and legal standards. Stephen Rue takes over with Optus in deep damage control, over allegations that sales staff exploited vulnerable people selling them mobile gear they didn't want or didn't need.

John Dinardo is the CEO and president of Nordia, a Canadian CX specialist with over 10,000 employees on the team. Nordia is the largest BPO in Canada. Peter Ryan and John are both based in Montreal, so this is a local Canadian edition. Bell Canada created Nordia back in 1999, but a quarter of a century on they are now looking at many new opportuntiies and areas of business. John talked about expansion beyond Canada and also about the complexities of managing customer service processes in both English and French. https://www.linkedin.com/in/john-dinardo-nordia/ https://www.fr.nordia.ca/  

Australia correspondent Peter Ryan spoke to Lisa Owen about the celebrity chef Jamie Oliver being in hot water, he's been forced to withdraw a children's book which is being slammed for stereotypying the indigenous population.

Australia correspondent Peter Ryan spoke to Lisa Owen about how children under the age of 16 will be banned from using social media under landmark legislation that will force the social media companies to restrict teens and children from using their platforms.

Australia correspondent in Sydney, Peter Ryan spoke to Lisa Owen about international reaction of the United States elections from Australia.