Podcasts about Excellence

We're closing out our 10-part Wellness Series with a conversation that couldn't feel more fitting. Today's guest is my friend Brad Stulberg, who returns to the podcast to talk about his new book, The Way of Excellence: A Guide to True Greatness and Deep Satisfaction in a Chaotic World. I read this book over the past couple of months and finished it on the plane heading to a busy week of interviews at the running event, and I genuinely felt more grounded and prepared because of it. Brad has been on the show many times, and I always leave our conversations with tangible takeaways for how to live and lead better. He's the author of The Practice of Groundedness, Master of Change, Peak Performance, and The Passion Paradox, and he brings such a thoughtful, practical lens to ambition, growth, and fulfillment. In this episode, we talk about caring deeply, the inevitability of failure, and why caring, even when it opens us up to heartbreak, is still worth it. We also touch on goal setting as we head into a new year and how to think about excellence in a way that's sustainable and meaningful. I hope you love this conversation as much as I did and that it leaves you feeling encouraged as we wrap up this series. Check out Brad’s work and pre order his newest book at BradStulberg.com What we talked about: December as a natural season for reflection, and the tension of “ramping down” while launching something big The Way of Excellence and how excellence can be a mindset you practice, not just an outcome you achieve “Brave New World” as a fear-to-curiosity reframe for big moments (races, interviews, parenting, hard lifts) Curiosity vs fear, and why curiosity helps you perform better (and feel better) under pressure Caring deeply as the cost of stepping into the arena, and why “too cool to care” is actually insecurity Excellence as heartfelt (not robotic) and a critique of “pseudo excellence” culture and optimization obsession Cold plunges and “hacks”: what's legit, what's hype, and when hard things are useful vs unnecessary Identity and the “house with rooms” metaphor (runner, parent, creative, partner) so one setback doesn't collapse your whole sense of self Reading vs short-form video for attention, cognition, and emotional health, plus habits that support focus New Year goals: why resolutions fail, and how values-based goal setting helps you climb the right mountain Sponsors: Eternal This entire Wellness Series has been made possible by Eternal, a science-backed preventative health company for people who take their health and training seriously. Eternal offers comprehensive, integrated primary care, advanced testing, and personalized health planning. They go beyond biomarkers to provide real answers, proactive care, and support for athletes and active humans alike. Learn more and become a member at https://eternal.co. Lagoon Sleep If you're ready to upgrade your sleep, Lagoon pillows are truly a game changer. Their customizable pillows are designed to help you fall asleep faster, stay cool, and wake up without neck or shoulder pain. You can adjust the fill to make it perfect for you. Save 15% by going to https://lagoonsleep.com/lindsey and using the code LINDSEY at checkout. Lindsey Hein Coaching & Training Plans I've been coaching runners since 2013 and currently have space for a few one-on-one athletes. If you're training for your first half or marathon, chasing a PR, or aiming to qualify for Boston, I take a holistic, week-by-week approach to coaching. I also offer half marathon and marathon training plans for beginner through advanced runners, designed with conservative mileage progression and simple strength and mobility work. Visit https://lindseyhein.com and use the code DECEMBER2025 to get $10 off training plans through the end of the year. If you're interested in one-on-one coaching, email me at lindsey@sandyboyproductions.com. Brad's new book, The Way of Excellence, is linked here. Thanks so much for being here and for supporting the Wellness Series.

Col. Lawrence Wilkerson talks Russia, Ukraine, China, the collapse of Europe's economy and more. Then Junaid S Ahmad talks Pakistan, Imran Khan and why Zionism will fail. And then filmmakers Tami Gold and JT Takagi talk about Third World Newsreel and revolutionary film. For the full discussion, please join us on Patreon at - https://www.patreon.com/posts/patreon-full-jt-146035006 Lawrence Wilkerson is a retired US army colonel and former chief of staff to United States Secretary of State Colin Powell. He is an anti-war critic of U.S. foreign policy and a member of Veteran Intelligence Professionals for Sanity. Junaid S Ahmad teaches Law, Religion and Global Politics and is the Director of the Centre for the Study of Islam and Decolonization (CSID), Islamabad, Pakistan. He is a member of the International Movement for a Just World (JUST), the Movement for Liberation from Nakba (MLN) and Saving Humanity and Planet Earth (SHAPE). Tami Kashia Gold is a multidisciplinary artist, cultural worker and a professor at Hunter College CUNY. Her teaching focuses on documentary production and LGBTQ non-fiction studies. As a filmmaker, Tami has produced RFK In The Land Of Apartheid; Signed, Sealed and Delivered: Labor Struggle in the Post Office; The Last Hunger Strike: Ireland 1981; Another Brother, among others. Tami is a recipient of a Rockefeller, Guggenheim and Fulbright Fellowships; NY/NJ Video Arts Fellowships; AFI Independent Filmmakers Fellowship and Tribeca Audience Award; GLAAD Media Award; Urban Visionaries Award, Museum of Television and Radio; Excellence in the Arts Award from the Manhattan Borough President; Cine Golden Eagle Award;1st Place Athens International Film and Video Festival; HUGO Award; Gold Plaque Chicago International Film Festival; Director's Choice Award, Black Maria; Video Golden Apple Award; National Media Network Festival among others. JT Takagi (Orinne JT Takagi) is an award-winning independent filmmaker and sound recordist. Her films are primarily on Asian/Asian-American and immigrant issues and include BITTERSWEET SURVIVAL, THE #7 TRAIN, THE WOMEN OUTSIDE, and NORTH KOREA: BEYOND THE DMZ, which all aired on PBS. As a sound engineer, she has recorded for numerous public television and theatrical documentaries with Emmy and Cinema Audio Society nominations including the 2018 Oscar-nominated and Emmy-winning STRONG ISLAND by Yance Ford, BLACK PANTHERS: VANGUARD OF THE REVOLUTION, and TELL THEM WE ARE RISING by Stanley Nelson, and others. She also manages Third World Newsreel, a non-profit alternative media center, and serves on the boards of both community and national organizations working on peace and social justice. ***Please support The Katie Halper Show *** For bonus content, exclusive interviews, to support independent media & to help make this program possible, please join us on Patreon - https://www.patreon.com/thekatiehalpershow Get your Katie Halper Show Merch here! https://katiehalper.myspreadshop.com/all Follow Katie on Twitter: https://x.com/kthalps Follow Katie on Instagram: https://www.instagram.com/kthalps Follow Katie on TikTok: https://tiktok.com/@kthalps_

Jimmy's Monologue - Trump taking pride in American excellence Learn more about your ad choices. Visit podcastchoices.com/adchoices

On this episode of Fox Across America, Jimmy Failla analyzes President Trump's primetime Oval Office address in which he highlighted the deliverables his administration has accomplished for Americans over the last 11 months. Arizona Republican Congressman Andy Biggs explains why he's optimistic the U.S. economy is primed for a big year in 2026 thanks to the president's policies. PLUS, comedian and founder of the Manhattan Comedy School Andy Engel makes his show debut and talks about how stand-up comedy can help people deal with hardships in their lives. [00:00:00] Recapping Trump's primetime Oval Office address [00:39:57] Media grudgingly reports on positive CPI report [00:59:03] Rep. Andy Biggs [01:13:57] Piers Morgan presses Candace Owens on conspiracies [01:35:40] Andy Engel Learn more about your ad choices. Visit podcastchoices.com/adchoices

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here http://goodmorninghr.com/wp-content/uploads/2025/12/Good-Morning-HR-Episode-231-Discussion-Starter.pdf  In episode 231, Coffey talks with Diondra Filicetti about the real economics of employee engagement and how leaders can drive performance by shaping environment, alignment, and activation on their teams.  They discuss why engagement is an economic lever rather than a feel-good metric; how misaligned leadership expectations undermine performance; the impact of poorly prepared managers on engagement; practical ways to evaluate team capacity before adding headcount; the critical role of culture, trust, and behavior norms in workplace performance; strategies for designing the right environment, role alignment, and activation for teams; the Pygmalion Effect and how leaders' beliefs shape outcomes; diagnosing attitude issues versus structural problems; and using engagement needs as a framework for one-to-ones and organizational improvement.  You can find Diondra's book “Engagement Economics: Increasing Performance & Profitability by Engaging Your People” here https://a.co/d/9mTuXIs  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Diondra Filicetti is a Learning and Development professional, best-selling author, and two-time TEDx speaker. As the founder of Driven By Co., she helps organizations enhance performance through engaging workshops, leadership programs, and communication training. Her book Engagement Economics explores how employee engagement drives profitability and success. With expertise in adult learning and instructional design, Diondra has empowered professionals to lead with purpose, connect effectively, and inspire growth.  Diondra Filicetti can be reached at https://www.drivenbyco.com  https://www.linkedin.com/in/diondrafilicetti  https://www.facebook.com/DrivenByCo  http://instagram.com/drivenbyco  https://www.youtube.com/@drivenbyco Her book “Engagement Economics: Increasing Performance & Profitability by Engaging Your People”  https://a.co/d/9mTuXIs  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand and explains the economic impact of employee engagement. Identify gaps in environment, alignment, and activation that reduce team performance. Apply practical leadership behaviors that build trust, clarify purpose, and elevate team capacity. 

As heard on the WSJM Morning Show, the Hear & Now segment covers everyday hearing issues and questions and shares insights on how to improve your hearing experience! For more information, reach out to Dr. Kasewurm’s Professional Hearing Services office in St. Joseph. http://ProHear.net. See omnystudio.com/listener for privacy information.

In the 18th century, Handel relied on royal patronage. Today, it's donors like Gary Parr who keep the music playing. In this bonus episode of our “Making Messiah” series, Parr breaks down the economics of the New York Philharmonic. SOURCES:Gary Parr, senior managing director and on the management committee at Apollo, philanthropist. RESOURCES:"A Notoriously Jinxed Concert Hall Is Reborn, Again," by Michael Kimmelman (New York Times, 2022)."Apollo's New Guy Is a Legend in Banking, a Novice in Buyouts," by Sonali Basak (Bloomberg, 2017).“Handel's Messiah,” performed by The London Symphony Orchestra (2007)."Racial/Ethnic and Gender Diversity in the Orchestra Field," by James Doeser (League of American Orchestras).Parr Prize for Excellence in Teaching Shakespeare. EXTRAS:"Making Messiah," series by Freakonomics Radio (2025). Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The New Warehouse Podcast, Kevin chats with Jack Cox, founder of Axiomata Foundational Excellence. Cox brings more than 20 years of operations experience from Amazon, Target, Wayfair, and fast-growing technology companies. His career spans warehouse operations, transportation networks, and large-scale fulfillment systems built under intense growth pressure.The conversation centers on what Cox calls foundational excellence in operations. Rather than rigid playbooks, he outlines principles that help operations scale without breaking. Drawing from real-world examples, Cox explains how leaders can align metrics, culture, and process to support long-term growth.Learn more about The Brecham Group here. Follow us on LinkedIn and YouTube.Support the show

Six mindsets/practices of the best CEO's.  Applicable to any senior leader.

EPISODE 152 | Internet Rabbit Holes (1) Once in a while, someone comes across a website that creeps them out, or confuses them so much they start to ask others about it and, before you know it, an internet rabbit hole has formed.  Today, we'll take a look at a few of these internet mysteries that sure got tongues wagging and finger flying over keyboards. Though almost always, the answer that's found, if there is one, is disappointing.  Like what we do? Then buy us a beer or three via our page on Buy Me a Coffee.  Review us here or on IMDb. And seriously, subscribe, will ya? Like, just do it.  SECTIONS 03:26 - The Backrooms - An internet sensation, 99rooms 11:26 - Mortis - Terabytes of confusion 18:03 - Exit Mundi and Death Date - Also Death Clock 20:58 - Zombo - Who knows? 23:48 - Sentimental Corp - Randy Prozac gets weird(er) 27:13 - Paranoia - Disney gets weird, typo squatting, Goggle, drive by downloads 35:40 - Urban Outraged - Also Surveillance Camera Man 39:30 - Lake City Quiet Pills - What's in the code 46:20 - 973-eht-namuh-973 - David Dennison's mind-breaking project Music By Fanette Ronjat More Info The Backrooms Wiki This is the THE BEST Backrooms Game I've Ever Played video The Backrooms (Found Footage) video by Kevin Pixels 99 Rooms [walkthrough] 2004 Flash game video mortis.cc website Exit Mundi archive page The Death Clock Death Date Zombo Sentimental Corp  paranoia.com Paranoia.com: An Internet Mystery video on the Nexpo YouTube channel Urban Outraged Why does everyone hate Surveillance Camera Man? video The Mystery of Surveillance Camera Man Explained video The Lake City Quiet Pills Mystery on Know Your Meme Lake City Quiet Pills video on The Rabbit Hole YouTube channel Lake City Ammunition Plant website 973-eht-namuh-973 973 eht namuh Explained: My Look Into The Internets Most Mysterious Website - Elder's Vault original investigation video I finally understand it. The answer is not what I expected post 973-Eht-Namuh-973.com The Oracle Forum The Internet's Most Mysterious Websites video on Visual Venture YouTube channel (Lake City Quiet Pills, Time Cube, Mortis, Zombo, Sentimental Corp, OCT282011, Enricks.Angelfire, 973-eht-namuh-973) Follow us on social: Facebook X (Twitter) Other Podcasts by Derek DeWitt DIGITAL SIGNAGE DONE RIGHT - Winner of a Gold Quill Award, Gold MarCom Award, AVA Digital Award Gold, Silver Davey Award, and Communicator Award of Excellence, and on numerous top 10 podcast lists.  PRAGUE TIMES - A city is more than just a location - it's a kaleidoscope of history, places, people and trends. This podcast looks at Prague, in the center of Europe, from a number of perspectives, including what it is now, what is has been and where it's going. It's Prague THEN, Prague NOW, Prague LATER 

Listen what I say. I'm InterNACHI-made. Top of the chain. Master of the trade. Certified pro. I make the grade. Never back down. I'm never afraid. I'm the housing physician. Checking every division. Excellence is the mission. That's my single vision. Excellence is our mission.

"Real journalism requires real courage." On this episode of The Federalist Radio Hour, Federalist CEO Sean Davis and Federalist Senior Legal Correspondent Margot Cleveland join Federalist Senior Elections Correspondent Matt Kittle to recap the Russia collusion hoax reporting that won The Federalist Staff the 2025 Dao Prize for Excellence in Investigative Journalism. Read more of The Federalist's award-winning journalism exposing the plot to destroy President Donald Trump here.The Federalist Foundation is a nonprofit, and we depend entirely on our listeners and readers — not corporations. If you value fearless, independent journalism, please consider a tax-deductible gift today at TheFederalist.com/donate. Your support keeps us going.

Send us a textRyan Pineda and Ryan Leak dive deep into what it means to integrate faith with excellence in business and life. Ryan Leak shares how staying obedient to God has led to unexpected doors opening, even in secular spaces like Disney. They challenge entrepreneurs to measure success by eternal impact, not just earthly accomplishments.⁣⁣Watch the full interview here - https://youtu.be/iz57X7Sun3g⁣⁣Connect with Ryan Leak: https://ryanleak.com⁣Instagram: https://www.instagram.com/ryanleak⁣_______________⁣Learn how to invest in real estate with the Cashflow 2.0 System! https://www.wealthyinvestor.com/⁣⁣Join our private mastermind for elite business leaders who golf. https://www.mastermind19.com⁣⁣Want to scale your business? Attend our next Forge event! https://theforge.vip⁣⁣Join a free Bible study for Christian business leaders. https://www.tentmakers.us⁣_______________⁣⁣CHAPTERS:⁣00:00 - Doing Everything with Excellence⁣05:21 - Life Measurement Strategies⁣07:45 - God's Perspective on Work⁣10:12 - The Ultimate Reward⁣11:42 - Navigating LifequakesLearn how to invest in real estate with the Cashflow 2.0 System! Your business in a box with 1:1 coaching, motivated seller leads, & softwares. https://www.wealthyinvestor.com/Want to work 1:1 with Ryan Pineda? Apply at ryanpineda.comJoin our FREE community, weekly calls, and bible studies for Christian entrepreneurs and business people. https://tentmakers.us/Want to grow your business and network with elite entrepreneurs on world-class golf courses? Apply now to join Mastermind19 – Ryan Pineda's private golf mastermind for high-level founders and dealmakers. www.mastermind19.com--- About Ryan Pineda: Ryan Pineda has been in the real estate industry since 2010 and has invested in over $100,000,000 of real estate. He has completed over 700 flips and wholesales, and he owns over 650 rental units. As an entrepreneur, he has founded seven different businesses that have generated 7-8 figures of revenue. Ryan has amassed over 2 million followers on social media and has generated over 1 billion views online. Starting as a minor league baseball player making less than $2,000 a month, Ryan is now worth over $100 million. He shares his experiences in building wealth and believes that anyone can change their life with real estate investing. ...

Can rotation excellence really occur in 2026? Hear award-winning columnist Dejan Kovacevic's Daily Shots of Steelers, Penguins and Pirates -- three separate podcasts -- every weekday morning on the DK Pittsburgh Sports podcasting network, available on all platforms: https://linktr.ee/dkpghsports Learn more about your ad choices. Visit megaphone.fm/adchoices

Rodeo announcer Randy Taylor (Cherokee) knows what he's talking about. He was a bareback rider for nearly 20 years. Forty years ago, the Oklahoma native was the first rider out of the chute at the National Finals Rodeo in Las Vegas, Nev. After a stint in college and then as a chiropractor, Taylor turned to announcing. His voice is now recognizable all over and on his nationally syndicated show, “Word With A Champ“. He just received the Professional Rodeo Cowboys Association award for Excellence in Broadcast Journalism. He is also a dedicated advocate for Native American youth. Taylor is our December Native in the Spotlight. Break 1 Music: Hooked on an 8 Second Ride (song) Chris LeDoux (artist) Chris LeDoux and The Saddle Boogie Band (album) Break 2 Music: Hug Room (song) Chuck Copenace (artist) Oshki Manitou (album)

A leader who built his career on high-stakes investigations shares how those experiences now shape the culture, standards, and direction of a top litigation firm. Matthew L. Schwartz, Chair of Boies Schiller Flexner LLP, joins Chris Batz and Howard Rosenberg to talk about what it takes to lead a litigation-first firm without losing the sharpness that defines its work. He reflects on a decade in the Southern District of New York, where cases tied to General Motors, the U.S. Department of the Treasury, and the fallout from Bernie Madoff shaped his views on judgment, clarity, and what clients actually want from their lawyers. Matthew explains why the firm gives young lawyers real responsibility early on and why senior lawyers thrive with the autonomy to build their practices without heavy bureaucracy. He also digs into the decisions that matter most right now: where to grow, how to align with client needs, and what pressures like AI, rising litigation costs, and outside capital mean for a disputes-only practice. The conversation circles back to a central question for any leader in high-stakes litigation: how do you build a firm where people think boldly, act with integrity, and stay committed to excellence when the pressure is highest? Matthew makes the case that culture, mentorship, and trust still carry the most weight.   Episode Breakdown: 00:00 Matthew L. Schwartz's Path From Federal Prosecutor to Firm Chair 06:05 Lessons From High-Profile Cases and Complex Investigations 12:02 How Boies Schiller Flexner LLP Develops and Retains Top Legal Talent 15:01 AI, Technology, and the Future of Litigation 18:03 Private Equity and the Changing Law Firm Model 24:04 Mentorship and Developing the Next Generation of Trial Lawyers 29:45 Personal Insights and Matthew's Outlook on the Future of Law Connect with Matthew L. Schwartz: Connect with Matt on LinkedIn Matt's Web Bio    Connect with Howard Rosenberg: Connect with Howard on LinkedIn Howard's Company Web Profile   Connect with Chris Batz: Connect with Chris on LinkedIn  Follow Columbus Street on LinkedIn Columbus Street Website  Podcast production and show notes provided by HiveCast.fm

Mary B is joined by Kat Armas to discuss her new book, Liturgies for Resisting Empire: Seeking Community, Belonging, and Peace in a Dehumanizing World. This episode begins with Armas offering an invocation — as she does at the start of each chapter of her latest book. Her invocation is aptly a liturgy for resisting empire. Armas focuses on the important of community as resistance because as she says, “friendship… is the death of empire.” It is in community where one finds new ways to resist and care for their neighbor. Empire insidiously convinces us to think in binary and Armas urges the listener to hold on to complexity in a world that often demands simplicity.Kat Armas (MDiv, MAT, Fuller Theological Seminary) is a Cuban American writer and podcaster and the recipient of Fuller Seminary's Frederick Buechner Award for Excellence in Writing. She is pursuing a ThM at Vanderbilt Divinity School. Armas is the author of three books, Abuelita Faith, Sacred Belonging, and Liturgies for Resisting Empire. She has written for Christianity Today, Sojourners, Relevant, Christians for Biblical Equality, Fuller Youth Institute, Fathom magazine, and Missio Alliance.Get Liturgies for Resisting Empire wherever you buy books (check Baker Books to see if it's still on sale there!). Follow Kat on socials @kat_armas. Check out Kat's Substack at katarmas.substack.comJoin the Found Family crew over on Substack and get your free copy of the Found Family Cheat Sheet! Support the show

For episode 205 we have Charlie Riou and Cullen McMorrow – the President and Vice President of the Austin Ridge Riders Mountain Bike Club. While Austin may not be on everyone's radar as a ride destination Austin certainly has a very deep history around mountain biking, mountain bike advocacy and trails. Both Cullen and Charlie provide some excellent stories about the history of mountain biking in the Austin Area along with what they are doing for the future of mountain biking in this region. Topics Include: The Austin Ridge Riders Backstory as a Mountain Bike Club Barton Creek Greenbelt How Cullen got involved with the Austin Ridge Riders How Charlie got involved with the Austin Ridge Riders Trail Work by the Austin Ridge Riders Walnut Creek Metro Park work day Benefits of cleaning up parks and trails American Trails Webinar – Using Natural Surface Trails as Transportation Alternatives. Working with other user groups to create Win – Win scenarios Reimers Ranch Park  The Quality-of-Life aspect of trails in Austin and how that's a tougher sell in large metro areas like Austin (where lots of people are moving there regardless of outdoor recreation) Where Charlie likes to ride in the Austin Area What Cullen looks for in a Riding Community What Charlie looks for in a Riding Community Closing Comments Trail EAffect Show Links: Austin Ridge Riders: https://www.austinridgeriders.com/ Show Support By: Outdoor Marketing Bootcamp: https://www.outdoormarketingbootcamp.com/ KETL Mtn Apparel Affiliate Link: https://ketlmtn.com/josh Trail One Components: https://trailone.bike/josh Smith's Bike Shop – 130 Years of Excellence: www.smithsbikes.com Trail EAffect Podcast Website: www.traileaffectpodcast.com   Contact Josh at evolutiontrails@gmail.com This Podcast has been edited and produced by Evolution Trail Services

Charlie Adlard has been a veteran of the comics industry for over 25 years. From 2003 to 2019 he spent the majority of his time drawing The Walking Dead through the conclusion of its run as a comic book series. He received many industry awards for his work on the series, culminating in winning the 2019 Sergio Aragonés International Award for Excellence in Comic Art.In his time as a cartoonist, Charlie has worked on many other projects as far-reaching as Mars Attacks, the X-Files, Judge Dredd, Savage, Batman, X-Men, and Superman.He's also drawn many creator-owned projects closer to his heart, like Astronauts In Trouble, Breath Of The Wendigo, Codeflesh, Rock Bottom, Vampire State Building, White Death, Damn Them All, Heretic, and Altamont. 

Show notes: (0:00) Intro (1:00) Jim's journey from pro athlete to elite coach (2:54) The desert years (4:18) How Inner Excellence went viral thanks to AJ Brown (7:17) Why performance training and life training are the same (8:09) The 3 mindset traps (8:56) "Selfless is fearless": how to get out of your own way (12:28) The BFF framework (14:40) How to change your belief system and grow beyond your limits (16:23) The "secret hours" that shape your life (22:01) Morning routines, phone addiction & starting your day right (24:19) What The Best Possible Life teaches about joy, love, and purpose (31:35) The 4 daily goals to live by (37:27) Mastering the ego for inner strength (41:37) The difference between sports psychology and heart transformation (45:02) Why doing hard things and embracing suffering builds joy (47:06) How to connect with Jim (48:16) Outro Who is Jim Murphy?   Jim Murphy is a high-performance coach, bestselling author, and former pro baseball player. After his athletic career ended due to injury, he earned a master's in coaching science and began working with elite athletes, Olympians, and leaders. He's best known for his book Inner Excellence, which went viral after NFL star AJ Brown was seen reading it during a playoff game. His second book, The Best Possible Life, focuses on living with deep contentment and confidence. Jim now leads retreats and teaches others how to build inner strength, purpose, and peace. Connect with Jim: Website: https://innerexcellence.com/ IG: https://www.instagram.com/innerexcellencejimmurphy X: https://x.com/innerexcellence   Grab a copy: https://innerexcellence.com/jim-murphys-books/ Links and Resources: Peak Performance Life Peak Performance on Facebook Peak Performance on Instagram  

With more than 15 years of experience in the purpose and impact space, Whitney Dailey is a thought leader at the intersection of purpose and communications. At Allison, Whitney serves as Managing Director, Purpose and leads the agency's Purpose Center of Excellence – a dedicated team specializing in Purpose brand strategy and impact leadership, backed by Allison's global network of more than 1,000+ creatives and storytellers. She has personally authored upwards of 400 articles and 30 research reports on sustainability, social justice, and social impact topics and shared her message from the digital wavelengths of myriad podcasts, the lectern at Harvard University the stage of Sundance and Fordham's Responsible Business and Future Fashion Coalitions. In her previous role as Senior Vice President of Purpose Marketing, Research & Insights at Porter Novelli, Whitney transformed the agency into a Purpose-driven organization through powerful thought leadership, communications and marketing. Whitney holds an MBA in Environmental Management from the University of Massachusetts, Boston and a BA in Business Administration from the George Washington University. She also earned an MBA Certificate in Clean Energy and Sustainability from the University of Massachusetts, Boston. She is a frequent guest lecturer at colleges and universities including Boston College, Boston University and Simmons College and was an adjunct professor at Boston College during the 2022-2023 school year. Whitney was named a Top 100 Giving Influencer on Twitter by Give Local America in 2015 and in 2019, was a finalist for PR News Platinum Awards PR Professional of the Year. In 2024, she was named to the PRWeek Women of Distinction List. 

Today, we welcome Oswald Newbold, a certified mediator, conflict resolution specialist, and contributing author to the new book Breaking Chains, Building Futures: Pathways to Redemption, Education, and Excellence, edited by Dr. Stanley Andrisse and published by Wiley.Oswald's Website Oswald's Facebook page This powerful collection features first-hand stories from individuals impacted by incarceration — stories of struggle, triumph, and transformation. Oswald's own journey is especially compelling: sentenced to life at 20, he has emerged as a leader in mediation, education, and criminal justice reform.Through Breaking Chains, Building Futures, Oswald and his co-authors shed light on how redemption, education, and empathy can create real pathways toward healing and social change.Breaking Chains — Finding Purpose in PainOswald, your story in Breaking Chains, Building Futures is both raw and inspiring. What led you to share such a personal journey in this book, and what do you hope readers take away from it?From Lived Experience to LeadershipYou were sentenced to life at 20, and yet you've turned that experience into a lifelong mission to mediate conflict and help others rebuild their lives. What inspired you to take on a leadership role in reentry services and criminal justice reform?The Power of Education and MediationYour background in mediation and conflict resolution is remarkable — with a 90% success rate and now a youth program training young people as certified mediators. How did your own access to education, both formal and informal, shape your path toward healing and leadership?Collaboration and Creative ProcessThis book brings together deeply personal stories from many voices, under Dr. Stanley Andrisse's vision. What was it like to collaborate with other contributors on such emotionally charged material, and how did that creative process affect you?Building Futures — From Systemic Change to Personal HopeIn your view, what are the biggest barriers people face when reentering society after incarceration? And what gives you hope that we can create more equitable and effective pathways to redemption?You've built a career around conflict resolution — from prisons to communities to youth programs. What lessons from your time mediating behind the wall still guide you today?How do you maintain your own sense of balance, hope, and self-care while doing such emotionally demanding work?What does redemption mean to you now, both personally and professionally?For listeners who may be navigating their own second chances, or trying to turn pain into purpose — what's one message you'd like them to carry forward from your story?Thanks to our sponsor, White Cloud Coffee — fueling creative conversations everywhere. Listeners, enjoy 10% off your first order at whitecloudcoffee.comAnd before you go, remember to download your free e-book of A World of Creativity when you visit mark-stinson.com

Go to www.LearningLeader.com for full show notes This is brought to you by Insight Global. If you need to hire one person, hire a team of people, or transform your business through Talent or Technical Services, Insight Global's team of 30,000 people around the world has the hustle and grit to deliver. My Guest: Angie Hicks, co-founder of Angie's List (now called Angi). She started the company at just 23, going door-to-door as a self-described introvert and non-salesperson, and turned it into a national platform trusted by millions. During our conversation, we discuss what it takes to lead with authenticity and build lasting impact.  Key Learnings Lead by listening and showing up. Whether it's knocking on doors as a 23-year-old or meeting employees during office hours as CEO, Angie reminds us that being present, paying attention, and seeking feedback is the heart of leadership. Focus on people and learning. Angie's career filter is simple: Do I like the people I'm working with? Am I learning new things? If yes, keep going. If not, it's time to reconsider. Excellence isn't just about results. It's about the environment and growth around you. Take your work seriously, but not yourself. Confidence, humility, and authenticity go hand in hand. Angie shows us that you can be ambitious and driven without losing sight of the human side of leadership. From Angie... My co-founder, Bill Osterle, came to me when I was a senior in college and said, "Hey, I've got a crazy idea. Your parents are gonna hate it. But why don't we start a business?" I talked to my parents, talked to my friends, and then I ended up talking to my grandfather who was incredibly conservative. He grew up in the Depression, very fiscally responsible. "What do you have to lose? You're 22, your parents aren't going to let you starve, and you're not trying to support a family, so why don't you try it?" I was so taken aback by his response that that comment was probably what pushed me over the edge. I think young people can do this a lot, as we tend to overthink decisions. Sometimes people see things in you that you don't see in yourself, and you've gotta have a little faith. What better time to have a little faith than when you're young and carefree? Work hard, and things will come your way. We started in 1995. It was an offline world. We started as a call-in service and a monthly newsletter. The first name of the company was Columbus Neighbors. We left it like that for a year, and people just didn't get it. They thought the newsletter was the list. We decided to do a rebranding nine months in. We had two options: The List or Jackie's List (Jackie was the mother of one of our investors who knew everybody). At the last minute, Bill said maybe it should be Angie's List. "She does answer the phone." Going door to door was hard. There was a lot of crying, I will be honest. I was selling something that wasn't concrete. "Hey, so when you need a plumber, you're gonna call me and I'm gonna help you find a plumber. And then when you hire someone, you're gonna tell me about it." I viewed it as a numbers game. I need to knock on so many doors every day, and that's just what I'm going to do. Hopefully, if I stay on my pitch and I knock on enough doors, I will sell the right number of memberships. If I was selling one or two memberships a day, that's great. No business was gonna be built on me selling one or two memberships a day, but that's where we were. Sometimes you have to do the hard stuff. Sometimes you have to do the stuff you're not good at, and you have to figure out ways to work around it. Because no matter what you do in your career, there's gonna be stuff you don't love. I broke it down by like, I'm gonna do it for these two hours. I'm a believer in the you can do anything for a year philosophy. I could do anything for an hour a day. So you have to kind of disconnect and treat it that way, as this is like taking my medicine. But you do win every once in a while. And it is fun when you win. It is fun when you sell something. The day Patty gave me her church directory was the best day ever. You gotta celebrate the little wins as well in life. Starting a business is a long journey. It is more of a marathon than a sprint. There's usually not this burst of momentum where everything rolls your way. It's building blocks along the way. If you don't celebrate those little wins and you only focus on, oh, I'm not gonna be happy until we're at 10,000 members, that could be years. You need things to keep you going every day. Patty lived near Bill, so she kinda liked him too, but I think there was a little bit of entrepreneur in Patty. Patty needed nothing from us. She had lived in Columbus her entire life. She had renovated a 1920s house. All she was able to do was give. She knew everybody. But I think she just loved the spirit. You don't know whether that's door seven, door one, door 57, you don't know. But there is typically a breakthrough. Staying true and persistent, you know, there probably weren't a lot of women starting businesses going door to door in 1995, and Patty was like, look, she's got some gumption. She's tackling a business that in many ways is a man's world. Construction is a man's world. Whether that's starting a business or finding the right boss, or finding the right position, that same lesson is the same. I talk to young people, I say, Hey, you can do marketing anywhere. There's any company you can do marketing. When it comes to me... Go where you're gonna be with somebody who believes in you. That's gonna invest in you, because that's actually what's gonna change your trajectory. It's not the name on the company that's gonna change your trajectory. It's actually who's got your back, who's coaching you, that's going to make the biggest difference. The next inflection point for me was when we opened in Cleveland the year after that. It was the first market we had opened from scratch. I remember I went one morning and picked up the newspaper, picked up the Plain Dealer at the bagel shop across the street from my office. And there it was, our little two-by-three ad that said, "Tired of lousy service" with some clip art. I was so excited. I was like, This is amazing. We're in Cleveland. This is gonna be so great. And then I remember telling Bill, "We're gonna get so many calls." And he's like, "We're gonna get so many calls." And I don't think we got any calls that day. The transition from individual contributor to leading others was a horrible transition. It's actually really hard. I tell people that all the time because if you think about who do we promote in companies, we promote really strong individual performers. The skills that make us really good individual performers do not necessarily make us good leaders, managers, et cetera, because it's actually a whole different skillset. I was that overachiever kind of controller, let me just do it type person. You have to actually train yourself to not do those things because no one's ever going to be successful and learn if you're just over there stepping in. The early days when I was young and trying to manage people, not good. Not good at all. I ended up leaving for a year and a half to go to business school. I was pretty burnt out on the business, and I probably would've left the business had I not gone. It gave me a chance to reflect on where I've been and step back. Now I understand, I'm not in the pressure cooker. I can see where I've mistepped. I left when I was 25, three years in. The business had gotten big enoug,h and we decided to bring in a CEO because the 22- 23-year-old was kinda like, maybe we need some leadership here. My co-founder joined full-time at that point and came in as CEO. I joke around, I'm like, take a break. I was still keeping the books. The TV commercial was a hundred thousand dollars, which I had to convince our board on. I was like, look, either we try this or we just close Cleveland because there is no scenario here that we're gonna build a business with door-to-door sales at the rate we're moving. We basically took everything on Cleveland, which was $100,000. I would've been devastated had it failed. People started calling. I was so excited. Then all of a sudden it just kinda went bananas. You realize there's a lot of people with this problem. Doors slammed in my face at that point, not as much of an issue. And then we ended up being in Boston and Washington, and a bunch of other cities. Every time we'd go to a city, I'd fly in, and I would open the paper, and I would get all happy. The TV commercials themselves were funny because I can't do anything for fun anymore without seeing myself in the commercial. I did the first one, and they're like, listen, we're just gonna, we're not gonna tell anybody. It's just gonna go on, you know, we're just gonna do it really quietly. I was like, great. Okay, fine. And then it kind of took off. I had young kids at the time. I wouldn't let us advertise on kids' shows. There was never us on Disney Channel or Nickelodeon because I didn't want that. But the kids would see me on TV. You know, they would see me doing interviews. It happened for them at such a young age that they just kind of thought that's what parents did. I remember one of my kids coming home in middle school and being like, I can't believe you didn't tell me you were famous because it was finally, the friends had grown up enough that they were like, you know who her mom is, right? I became a little more closed off in my personal life as I became more public. Kids deserve to grow up in a world where they get to be kids and not have to deal with that stuff. In our little town, people were like, Oh yeah, she just lives here. And it became not a thing. It became more relevant to me when I was traveling. I started doing office hours. I did it on Fridays leading into the lunchtime, which, let's be honest, was probably one of the squishiest times of productive work. I was with a group of CEOs the other day, and I actually suggested, just try a little. It doesn't have to be a big thing. Just try a little and see where it takes you. The meetings were anything. It was career advice. What should I do? They might have ideas for the business. Hey, we should go into this line. I remember talking one day to our head of legal, and I was like, you know, I don't get open-door media requests anymore. And she kind of chuckled, and she said, That's because you have them all the time. You allow problems to come to you before they're big problems, so they become less of a thing. I'd rather people bring their concerns internally first and listen to 'em and address 'em when you can. They always come internally first, whether it's from an employee, whether it's from a customer. It's just how we handle those things as to whether they blow up into something bigger. I always tried to give them something in return. They come to talk to me and I'd introduce 'em to someone who would help. I'd open a door for them. To this day, I still love talking to customers. I think we live in a very digital age, and I feel like we don't talk to one another very much. People like people. They need to feel heard and have things resolved. I took that office hours idea, and now I do it with customers, so any pro can sign up and talk to me. Gives me a chance to understand, get a pulse on what's going on. The people on the front line are the ones who are making your brand. The marketing team might make some great social posts and some great TV ads. But many times, the people who are manning the phones or your chats are the ones that are leaving a more lasting impression on your brand than anything else. How do you bring the voice of the customer into the organization? Not everybody in our company is a homeowner. How do you make sure they can understand the customer? What's life like as a small business owner, as a pro? What's it like for a homeowner when something goes awry on their worst day? How do I bring those stories to life? I had to convince myself that it was a good use of time. Busy people who have lots of responsibility are active doers, overachievers, to sit back and talk and listen feels like, Okay, am I moving the needle? It feels a bit too squishy. That's why I would treat it just like some of the other things. I will give it an hour a week. Let's see what happens there. I could see the payoff. I can't go spend 30% of my time doing this, but there is a portion of time that I do dedicate. Feedback is a gift and something you should seek out. But yeah, it doesn't always feel great. One of the hardest pieces of advice I got came at a time when we were actually trying to do a transaction. They said, "You have an executive presence issue." And I was like, what? They said, "You're too nice to everybody. It doesn't help the company." I can't tell you how much that comment just killed me. But then I went out and got an executive coach, and I reflected on it. In many ways, it made me a better CEO. I learned that I could be me and I could still be nice and I could be kind, but there are moments I have to be clear. When I'm looking to promote someone or hire someone, knowing your stuff is super important. You don't want this person, who says, I'm the one who always knows the answer. You want someone who can learn from their team. I spent most of my career running marketing, and marketing moves fast. Some of the youngest members of the team are teaching me more things over the years than even some of the more seasoned marketing people. How are you constantly having a view about learning and staying smart in the trade? The ability to just be a good partner or work with people is important. Your job's not to come in and knock down walls. It's actually to build relationships because you can't do everything yourself. How are you at building cross-department relationships? My advice to recent grads: One of my favorites, take your work very seriously. Be good at what you do. Don't always be looking for that next thing that you gotta go tackle. Do what's in front of you first. Don't take yourself too seriously. You come out, you're like, Oh, I have all of these credentials. I should therefore be able to do these things. Sometimes the envelopes need stuffed and we might all do that together. So don't take yourself too seriously. We're gonna do this together. Be open to feedback and to helping others. Don't be afraid when people suggest things that seem totally counter. I think sometimes we get too rigid in our plans. I use Angie's List as an example. I was supposed to be a consultant. I was supposed to go be a business consultant, but then Bill comes in and says, hey, what about this? I could have easily been a business consultant and had a nice life. But I chose that door. A lot of times, people get a little too narrow in their focus and miss opportunities. So stay open to that. For me, it's all about the people you work with. Working with people that you're learning from, that believe in you, that's all that matters. I overindex there. People ask me, how are you still doing this after 30 years? I ask myself two questions, and if I can answer yes to those two questions, I'm in. If I answer no, I'm out. The two things are: Do I like the people I'm working with, and am I learning new things? When you're as long in your career as I am, you have to dedicate time and effort to learning new things so that you don't become that person that is like, we do this because we've always done it this way. Which I think is just like the worst line ever. Reflection Questions Angie's grandfather asked, "What do you have to lose?" when she was 22 and hesitating about starting a business. What decision are you currently overthinking that you might need to just take a leap on while you're young (or young enough) and the risk is manageable? S She says the skills that make us really good individual performers don't necessarily make us good leaders. If you've recently been promoted or are leading others, what specific "doer" habits do you need to let go of so your team can learn and succeed? Angie stayed at Angi for 30 years by asking herself two questions: "Do I like the people I'm working with?" and "Am I learning new things?" How would you honestly answer those two questions about your current role? If the answer to either is no, what does that tell you?

Dr. Donovan German is Associate Professor of Ecology & Evolutionary Biology in the School of Biological Sciences at the University of California, Irvine. Donovan aims to better understand how materials move through the gut, which enzymes are secreted during digestion, what microbes are present, and what role these microbes play. In particular, Donovan focuses his research on animals with unusual diets, such as fish that eat wood or algae, to understand how these foods are digested and how animals can survive on these lower quality foods. Beyond his interests in science, Donovan loves sports and music. He played football through college, and he now enjoys coaching his kids' baseball and soccer teams. Donovan played bass in a band during college, and he also plays the guitar and drums. Donovan received his B.A. in Marine Science from the University of San Diego, his M.S. In Biology from California State University in Fullerton, and his Ph.D. in Zoology from the University of Florida. Afterwards, he conducted postdoctoral research at UC, Irvine before joining the faculty there in 2011. Donovan's awards and honors include receipt of the UC President's Postdoctoral Fellowship, the UCI School of Biological Sciences Dean's Award for Postdoctoral Excellence, and the UCI School of Biological Sciences Chancellor's Award for Excellence in Fostering Undergraduate Research. In our interview Donovan shares more about his life and science.

August 27th - September 2, 1994 This week Ken welcomes wholesome, midwest superstar and host of the Catered Quiz Podcast Rick Katschke to the show. Ken and Rick discuss the Catered Quiz, The Monroeville Mall's imminent demise, working at Walmart, getting jacked in a warehouse, department stores, new shows airing after a Fall Preview, the weird TV landscape of the end of August, physically writing letters, channel flipping, Harvey Firestein, pre-out of the closet Ellen's bad fashion sense, Billy Bob Thornton, asking Tom Petty that, Letterman, making Letterman laugh, Staying at the Fister, what the hell is the Wisconsin Dells, water slides, what the Step by Step roller coaster is, arcades, Water Country's Geronimo, the bizarre HBO travel prize, exactly how much a lifetime of free HBO is worth, how creepy it was that a 14  year old Claire Danes was starring opposite a 22 year old Jared Leto, My So-Called Life, Jeanie vs. Samantha, TNN's Club Dance, being in the audience for The Chew, refusing to be an audience plants, TV tapings, Rick's parents' murder mystery theater business, when WWE wrestlers steal your props, SNICK, TGIF, riding your bike to the gas station to buy junk food, generic Dr. Pepper, Super America Gas, missing WWF Superstar ice cream bars, how Ken is going to track down that stolen prop and get it back, Bob Hope, Dana Gould on Bob Hope's special, The Adventures of Pete and Pete, made for TV movies, terrifying all porcelain dolls, The Dolls Award of Excellence, Coach, when Rick attended Super Slam 94 and go on television (again), Leslie Neilson, being name checked on Breaking Bad, how Ken made with with She-Hulk in Official MCU canon, unexplained encounters with angels, SCUBA diving disappearances, one star sequels, Hello Mary Lou: Prom Night II, Phantasm II, Freaks and Geeks, the early days of TV on DVD, Warlock II The Armageddon getting two stars, Summer School, Chainsaw and Dave, looking like Dean Cameron, the short lived European football league, celebrity voice overs, retooled shows, and how watching Baywatch can help you give mouth to mouth to bunnies.

Ruben Reyes Jr. is the son of two Salvadoran immigrants. He completed his MFA in fiction at the Iowa Writers' Workshop. He is a graduate of Harvard College where he studied History and Literature and Latinx Studies. His debut story collection, There is a Rio Grande in Heaven, was a finalist for The Story Prize, and longlisted for the the PEN/Faulkner Award for Fiction, the Carnegie Medal for Excellence, the Aspen Words Literary Prize, and the New American Voices Award. Archive of Unknown Universes is his first novel. Originally from Southern California, he lives in Queens. Learn more about your ad choices. Visit megaphone.fm/adchoices

December doesn't reward you right away.No races.No crowds.No proof that the work is doing anything at all.In this solo episode, I walk through how I'm approaching winter training — not just the mileage, but the mindset behind it. Why winter is my favorite season. Why PRs are made long before spikes ever hit the track. And why patience, not excitement, is the real competitive advantage.I break down my winter mileage plan, how I'm building gradually toward 55–60 miles per week, and what I believe actually defines a breakout junior track season. Not just times — but composure, durability, and the ability to show up when discomfort hits.We talk about being “due” for a breakout without feeling entitled. About trusting inputs when outcomes are still invisible. And about why spring doesn't create fitness — it reveals it.This episode is for anyone willing to do the work when no one's watching.Because winter always tells the truth.I hope you enjoy this episode of The Sunday Shakeout!Please consider leaving a follow and a five-star review!

While watching a sports interview with a Hall of Fame NFL quarterback, I learned a powerful lesson: loneliness leads to mastery. It takes dedicated time alone to achieve greatness. And hard work on the field with others means taking time in solitude to get ready to perform at a high level. The post Ep. 384 – The Loneliness of Excellence appeared first on Just Saying.

Welcome back to the Ultimate Guide to Partnering® Podcast. AI agents are your next customers. Subscribe to our Newsletter: https://theultimatepartner.com/ebook-subscribe/ Check Out UPX:https://theultimatepartner.com/experience/ Jen Odess, Group Vice President of Partner Excellence at ServiceNow, joins Vince Menzione to discuss the company’s incredible transformation from an IT ticketing solution to a leading AI-native platform for business transformation. Jen dives deep into how ServiceNow has strategically invested in and infused AI into its unified platform over the last decade, enabling over a billion workflows daily. She also outlines the critical role of the partner ecosystem, which executes 87% of all implementations, and reveals the company’s strategic initiatives, including its commitment to the hyperscaler marketplaces, the goal to hit half a billion dollars in annual contract value for its Now Assist AI product, and the push for partners to adopt an ‘AI-native’ methodology to capitalize on the fact that customers still want over 70% of AI buying to be done through partners. Key Takeaways ServiceNow is an ‘AI-native’ company, having invested in and built AI directly into its unified platform for over a decade. The company’s core value today is in its unified AI platform, single data model, and leadership in workflows that connect the entire enterprise. ServiceNow will hit $500 million in annual contract value for its Now Assist AI products by the end of 2025, making it the fastest-growing product in company history. An astonishing 87% of all ServiceNow implementations are done by its global partner ecosystem, highlighting their crucial role. The company is leveraging the half-trillion-dollar opportunity of durable cloud budgets by driving marketplace transactions and helping customers burn down cloud commits using ServiceNow solutions. To win in the AI era, partners must adopt AI internally, co-innovate on the platform, and strategically differentiate themselves to rank higher in the forthcoming agentic matching system. Key Tags: ServiceNow, AI-native platform, Now Assist, Jen Odess, partner excellence, workflow leader, AI platform for business transformation, hyperscalers, Microsoft Azure, Google Cloud, AWS, marketplace transactions, cloud commits, AIDA model, agentic matching, F-Pattern, Z-Pattern, group vice president, MSP, GSI, co-innovation, autonomous implementation, technical constraints, visual hierarchy, UX, UI, responsive design. Ultimate Partner is the independent community for technology leaders navigating the tectonic shifts in cloud, AI, marketplaces, and co-selling. Through live events, UPX membership, advisory, and the Ultimate Guide to Partnering® podcast, we help organizations align with hyperscalers, accelerate growth, and achieve their greatest results through successful partnering. Transcript: Jen Odess Audio Podcast [00:00:00] Jen Odess: The AI platform for business transformation, and I love to say to people, it sounds like a handful of cliche words that just got stacked together. The AI platform for business transformation. Yeah. We all know these words, so many companies use ’em, but it is such deliberate language and I love to explain why. [00:00:20] Vince Menzione: Welcome to, or welcome back to The Ultimate Guide to Partnering. I’m Vince Menzi on your host, and my mission is to help leaders like you achieve your greatest results through successful partnering. Today we have a special leader, Jen Odes is the GVP for Partner Excellence at ServiceNow. And joins me here in the studio in Boca Raton. [00:00:40] Vince Menzione: Jen, welcome to the podcast. Thanks, Vince. It’s so great to be here. I am so thrilled to welcome you. To Boca Raton, Florida. Our podcast home look at this amazing background we have Here is this, and this is where we host our ultimate partner Winter retreat. Actually, in February, we’re gonna give that a plug. [00:00:58] Vince Menzione: Okay. I’d love to have you come back. I’d love to have an invite. And you flew in this morning from Washington DC [00:01:04] Jen Odess: I did. It was 20 degrees when I left my house this morning and this backdrop. Is definitely giving me, island South Florida like vibes. It’s fabulous. [00:01:13] Vince Menzione: And we’re gonna talk about ServiceNow. [00:01:14] Vince Menzione: And you’re also opening an office down here? We [00:01:17] Jen Odess: are [00:01:17] Vince Menzione: in West Palm Beach. Not too far from where we are. Yes. Later 2026. Yeah. I love that. And then so we’ll work on the recruiting year, but let’s dive in. Okay. So thrilled to have ServiceNow and to have you in the room. This has been an incredible time for your organization. [00:01:31] Vince Menzione: I have been watching, obviously I work with Microsoft. We’ve had Google. In the studio, Amazon onboard as well. And other than those three organizations, I can’t think of any other legacy organization that has embraced AI more succinctly than ServiceNow. And I thought we’d start there, but I really wanna spend some time getting to know you and getting to know your role, your mission, and your journey to this incredible. [00:01:57] Vince Menzione: Leadership role as a global vice president. We’ll talk about Or [00:02:01] Jen Odess: group. Group Vice president. I know it doesn’t roll off the tongue. I get it. A group vice president doesn’t roll. [00:02:05] Vince Menzione: G-V-P-G-V-P doesn’t roll off the time. And in some organizations it is global. It is in other organizations, it’s group. So let’s, you’re not [00:02:12] Jen Odess: the first to say global vice president. [00:02:14] Jen Odess: Okay. I’ll take either way. It’s fine. [00:02:15] Vince Menzione: Yeah. Yeah. And might be a promotion. Let’s talk. Let’s talk about that. Let’s talk about you and your career journey and your mission. [00:02:22] Jen Odess: Yeah, so I’ve been at ServiceNow for five years. In fact, January will be like the five year anniversary and then it will be the beginning of my sixth year. [00:02:31] Jen Odess: Amazing. And I actually got hired originally to build out the initial partner enablement function. So it didn’t really exist five years ago. There was certainly enablement that happened to Sure. All individuals that were. Using, consuming, buying ServiceNow, working with ServiceNow. But the partner enablement function from pre to post-sale, that whole life cycle didn’t exist yet. [00:02:54] Jen Odess: So that was my initial job. I got hired to run partner enablement and it before. And how big [00:02:59] Vince Menzione: was your partner organization at that point? It must have been pretty small. [00:03:01] Jen Odess: It was actually not as small as you would think. Gosh, that’s a great question. You’re challenging my memory from five years ago. [00:03:08] Jen Odess: I know that we’re over 2,500 partners today and we add hundreds every year, so it had to have been in the low one thousands. Wow. Is where we were five years ago. But the maturity of the ecosystem is grossly larger today than it was then. I can imagine. So back then there was less than 30,000 individuals that were skilled on ServiceNow to sell or solution or deliver. [00:03:34] Jen Odess: Today there’s almost a hundred thousand. Wow. So yeah that’s like the maturity in the capability within the ecosystem. But before I start on my ServiceNow and my group vice president. Which is a great role, by the way. Group Vice President. Yeah. Partner Excellence group. I’m very proud of it. [00:03:49] Jen Odess: But but let me tell you what brought me here, please. So I actually came from a partner, but not in the ServiceNow ecosystem. Okay. I won’t name the partner, but let’s just say it’s a competitor, a competitive ecosystem. And I worked for a services shop that today I would refer to as multinational. [00:04:11] Jen Odess: Kind of a boutique darling, but with over 1,500 consultants, so Okay. A behemoth as well? Yeah. Privately held. And we were a force to be reckoned with, and it was really fun. I held so many roles. I was a customer success manager. I led the data science practice at one point. I ran global alliances and partnerships. [00:04:35] Jen Odess: At one point I was the chief of staff to the CEO at the time that company was acquired. Big global si. And and then at one point I even spun off for the big global SI and helped run a culture initiative to transform co corporate culture. Wow. Very inside the whole organization. Wow. That is very, yeah. [00:04:54] Jen Odess: Really interesting set of roles. And the whole reason I came to ServiceNow is by the time I was concluding that journey in that ecosystem on the services side, I felt like. I didn’t fully understand what it meant to be on the software product side. And I often felt like I approached friction or moments of frustration and heartache with resentment for the software company. [00:05:20] Jen Odess: Sure. Or maybe just a lack of empathy for what they must be going through as well. It always felt like I was on the kind of [00:05:26] Vince Menzione: negative you were on the other side of the table. Totally. [00:05:27] Jen Odess: Yeah. And, or maybe like the redheaded stepchild kind of a concept as a partner. And so I sought out to. Learn more, which is probably a big piece of my journey is just constant curiosity. [00:05:38] Jen Odess: Nice. And I thought I think the thing I’m missing is seeing what it means firsthand to be on the software product side. And that was what led me to a career at ServiceNow. Five years strong. Yeah. So [00:05:50] Vince Menzione: talk about partner experience for those who don’t know what that means. [00:05:53] Jen Odess: Yeah. Today my role is partner excellence, but it used to be partner experience. [00:05:58] Jen Odess: Okay. And so the don’t. Yeah, that’s normal to say both things. And they actually mean two very different things. [00:06:04] Vince Menzione: Yeah, I would say so. [00:06:05] Jen Odess: And we deliberately changed the title about a year ago. So today, partner Excellence is about really ensuring that we build a vibrant AI led ecosystem. And that’s from the whole life cycle of the partner, from the day they choose to be a partner and onboard, and hopefully to the day they’re just. [00:06:23] Jen Odess: Thriving and growing like crazy, and then across the whole life cycle of the customer pre to post sale. So it’s, we are almost like the underpinning and the infras infrastructure. Someone once said it’s like we’re the insurance policy of all global partnerships and channels. That’s how we operate across global partnerships and channels and service Now. [00:06:42] Vince Menzione: And you have a very intimate relationship with those partners. We’re gonna dive in on that as well. Yes. But let’s talk about this time like no other. I talk about tectonic shifts at all of our events. People that listen to our podcasts know we talk about the acceleration of transformation, and it’s happening so fast. [00:06:58] Vince Menzione: It was happening fast even during COVID. But then. I’ll call this date or time period, the November 20, 22 time period when Chat GPT launched. Oh yeah. And that really changed the world in many respects, right? Yeah. Microsoft had already leaned in with chat, GPT, Google, we talked to Google about this. [00:07:17] Vince Menzione: Even having them in the room was like, they were caught flatfooted in a way, and they had a lot of the technology and they didn’t lean in. But it feels like ServiceNow was one of the first, certainly on the ISV side of the house and refer to the term ISV. Loosely, because hyperscalers are ISVs as well. [00:07:34] Vince Menzione: They were early to lean in and have leaned it in such a way from a business application perspective that I believe we haven’t seen embracing and infusing AI into your platform. I was hoping we could dive in a little bit on ServiceNow from a. Kinda legacy, what the organization was and is today. [00:07:56] Vince Menzione: And then also this infusion of AI into the platform. If you don’t mind, [00:07:59] Jen Odess: I love this topic. Okay. And I feel like it’s such a privilege to talk about ServiceNow on this topic because we really are a leader in the category. I’ll almost rewind back to over 20 years ago when the company was founded. [00:08:11] Jen Odess: Today, fast forward, we are so much more than an IT ticketing company. We are, [00:08:16] Vince Menzione: but that was the legacy. That’s how I knew service now 20 years ago. [00:08:19] Jen Odess: And what a beautiful legacy. Yeah. But we have expanded immensely beyond that. And that’s the beautiful story to tell customers. That’s so fun. [00:08:28] Jen Odess: But what what I love is that. So 20 years ago, that was where we started. And today, do you know that over a billion workflows are put to work every single day for our customers? A billion [00:08:38] Vince Menzione: workflows, over a billion workflows. That’s crazy. [00:08:40] Jen Odess: And 87% of all implementations for ServiceNow were done by partnerships. [00:08:46] Jen Odess: And channels. That’s fantastic. So you think about those billion plus workflows daily, all because of our partner ecosystem. This is my small plug. I’m just very proud 80, proud 86%. [00:08:56] Vince Menzione: Did you hear that? Part’s 86%. [00:08:57] Jen Odess: Amazing. And so that’s like what we’re, that’s what we’re a leader in the category. We are a leader in workflows categorically. [00:09:05] Jen Odess: But then over a decade ago, we started investing in ai. We started building it right into our platform, and this becomes the next kind of notch on our belt, which is we are a unified platform. Nothing is bolted on, nothing is just apid in. Yeah, it is a unified platform. So all of that AI that for the past decade we’ve been building in into our platform. [00:09:28] Jen Odess: Just in our AI platform, which is now what we are calling it, the AI platform. [00:09:34] Vince Menzione: And I would say that unless you were a startup starting up from scratch today and building on an LLM, we were building in a way I don’t think any other organization’s gonna actually state that [00:09:45] Jen Odess: what’s actually why we call ourselves AI native. [00:09:47] Jen Odess: Yeah, beca for that exact reason. And that’s who we’re competing with a lot these days, is the truly AI native startups where they didn’t have, the 20 years. Previously that we had, but that’s what makes us so unique in the situation, is that unified AI platform, a single data model that can connect to anything. [00:10:07] Jen Odess: And then the workflow leader. And when you put all those things together, AI plus data, plus workflows and that’s where the magic happens. Yeah. Across the enterprise. It’s pretty cool. [00:10:17] Vince Menzione: That is very cool. And you start thinking about, and we start talking about agent as a, as an example. Let’s talk about this for a second. [00:10:23] Vince Menzione: You, when what is this bolt-on, we could use the terms co-pilot, we could use Ag Agent ai, but they are generally bolted onto an existing application today. So take us through the 10 years and how it has become a portion or a significant portion. Of ServiceNow. [00:10:41] Jen Odess: When say the question a little bit more. [00:10:43] Jen Odess: Like when you say it’s, yeah, when which examples have bolted on? [00:10:47] Vince Menzione: So exa, we, what we see today is the hyperscalers coming out with their own solution sets, right? They’re taking and they’re offering it up to their ecosystem to infuse it into their product and portfolio. To me, those that look like bolted on in many respects, unless it’s an AI need as a native organization, a startup organization. [00:11:07] Vince Menzione: They’re mostly taking and re-engineering or bolting onto their existing solutions. [00:11:12] Jen Odess: I follow. Yeah. Thank you for giving me a little more context. So I call this our any problem. It’s like one of the best problems to have we can connect into. Anything, any cloud, any ai, any platform, any system, any data, any workflow, and that’s where any hyperscaler, and that’s the part that makes it so incredible. [00:11:32] Jen Odess: So your word is bolt on, and I use the word any the, any problem. Yeah. We’ve got this beautiful kind of stack visual that just, it’s like it just one on top of the other. Any. Any, and no one else can really say that. I gotta see [00:11:45] Vince Menzione: that visual. Yeah. Yeah. So talk about this a little bit more. So you’re uniquely positioned. [00:11:52] Vince Menzione: Let’s talk about how you position, you talked about being AI native. What does that imply and what does that mean in terms of the evolution of the platform? From ticketing to workflows to the business applications? What are the type of applications Yeah. Markets, industries that you’re starting to see. [00:12:08] Jen Odess: So I’ll actually answer this with, taking on a small, maybe marketing or positioning journey. So there was a time when our tagline would be The World Works with ServiceNow. There was a time when it was, we put AI to work for people and today and it, I think it was around Knowledge 2025, this came out. [00:12:28] Jen Odess: It was the AI platform for business transformation. And I love to say to people, it sounds like a handful of. Cliche words that just got stacked together. The AI platform for business transformation. Yeah. We all know these words, so many companies use ’em, but it is such deliberate language and I love to explain why. [00:12:46] Jen Odess: So the first is the AI platform is calling out that we are an AI native platform. We are a unified platform. It’s a chance to say all that goodness I already shared with you. Yeah. And the business transformation is actually telling the story of no longer being a solution. Point or no longer being an individual product that does X. [00:13:06] Jen Odess: It’s about saying. The ServiceNow platform can go north to south and east to west across your entire enterprise. Okay. Up and down the entire tech stack. Any. And then east to west, it can cut across the enterprise, the C-suite, the buying centers, all into one unified AI platform. With one data model. [00:13:26] Jen Odess: I love it. And so I love that AI platform for business transformation actually has so much purpose. [00:13:32] Vince Menzione: It does. So you’re going across the stack, so you’re going all the way from the bottom layer, all the way up to the top from the ue. Ui. And then you’re going across the organization, right? You’re going across the C-suite, you’re going across all the business functions of an organization. [00:13:46] Vince Menzione: Correct. And so the workflows are going across each of those business functions? [00:13:49] Jen Odess: Correct. And then our AI control tower is sitting at the very top, governing over all of it. [00:13:53] Vince Menzione: I love the control tower. [00:13:54] Jen Odess: I know the governance, security risk protocol, managing all the agents interoperability. Yeah. [00:14:01] Vince Menzione: And then data at the very bottom right. [00:14:03] Vince Menzione: Controlling all those elements and the governance of the data and the right, the cleanliness of the data and so on. Yeah. That’s incredible. I we could probably talk about business applications. I know one, in fact, I’ve had a person sit in this, your chair from we’ll call it a large GSIA very significant GSI one of the top five. [00:14:21] Vince Menzione: And they took ServiceNow and they applied it to their business partnering function. And they used, and we, you probably don’t know about this one, but I know that that’s a, an example of taking it and applying it all across all the workflows, across all the geographies of the organization and taking a lot of the process that was all done manually. [00:14:40] Vince Menzione: That was stove pipe business processes that were all stove piped and removing the stove pipe and making for a fluid organizational flow. [00:14:47] Jen Odess: And I’ll bet you the end user didn’t even realize ServiceNow was the backend. That’s some of the greatest examples actually. [00:14:53] Vince Menzione: Yeah. Yeah. So Jen, we work with all the hyperscalers. [00:14:56] Vince Menzione: We have a very strong relationship with Microsoft. Goes back many years, my back to my days at Microsoft and we’ve had Google in the room. We have AWS now as well. We bring them all together because we believe that partners work with, need to work with all three. And I know that you have had an interesting transformation at ServiceNow around the hyperscalers. [00:15:16] Vince Menzione: I was hoping you could dive in a little deeper with us. [00:15:19] Jen Odess: Yeah. We are so proud of our relationships with the hyperscalers, so the same three, so it’s Microsoft Azure, Google Cloud, and AWS. And really it’s it’s a strategic 360 partnership and our goal is really to drive marketplace transactions. [00:15:34] Jen Odess: So ServiceNow selling in all of their marketplaces and then. Burn down of our customers cloud commits. I love it. It’s really a beautiful story for our customers and for the hyperscalers and for ServiceNow. And so we’ve, it’s brand, it’s a brand new announcement from late in the year 2025. Love it. And we’re really excited about it. [00:15:51] Vince Menzione: Yeah. And then we, and we get all of the marketplace leaders in the room. So we’ve worked with all of those people. And one of the key points about this is there is over a half a trillion dollars in durable cloud budgets with customers that [00:16:08] Vince Menzione: Already committed to, I know, so that tam available, a half a trillion dollars is available to customers to burn down and utilize your solutions and professional services with partners as well in terms of driving a complete solution. [00:16:21] Jen Odess: That’s exactly the motion we’re pushing is to go and leverage those cloud commits to get on ServiceNow and in some cases, maybe even take out other products to go with ServiceNow and actually end up funding the transition to ServiceNow. Yeah. Yeah. [00:16:37] Vince Menzione: So you serve thousands of customers today, thousands of customers. [00:16:42] Vince Menzione: I can’t even. Fathom the exact number, but you have this partner ecosystem that you described, and their reach is even more incredible, like hundreds of thousands. Yeah. So tell us a little bit more about how you think about that, and then how do you drive the partner ecosystem in the right way to drive this partner excellence that you described. [00:17:02] Jen Odess: Yeah, that’s a great question. So yeah, thousands of ServiceNow customers and we’re barely scratching the surface in comparison to our partners customers. So we have over 2,500 partners Wow. In our ecosystem. And today they cut across what I would call five routes to market. That partners can go to market with ServiceNow. [00:17:21] Jen Odess: Okay. The first is consulting and implementation. This will be your classic kind of consulting shop or GSI approach. The second is resell, just like it sounds. Yep. [00:17:30] Vince Menzione: Transactional. [00:17:31] Jen Odess: Yep. The third is managed service provider. [00:17:33] Vince Menzione: Okay. [00:17:34] Jen Odess: The fourth is what we call build, which is. The ISV, strategic Tech partner realm, and then the fifth is hyperscaler. [00:17:43] Jen Odess: Those are the five routes to market. So partners can choose to be in one or all or two. It doesn’t matter. It’s whichever one fits the kind of business they want to go drive. Nice. Where they’re. Expertise lies. And then we’ve got partners that show up globally, partners that show up multinational and partners that show up regionally and then partners that show up locally, in country and that’s it. [00:18:06] Jen Odess: And we really want a diverse set of partners capable of delivering where any of our customers are. So it’s important that we have that dynamic ecosystem where we really push them. We’re actually trying hard to balance this. Yeah, you would’ve heard it from many of your other partners. This direct versus indirect. [00:18:24] Jen Odess: Yes. Motion. For anyone listening that doesn’t know the difference, right? Direct is ServiceNow is selling direct to a customer, there might be a partner involved influencing that will implement. Yeah, likely but ServiceNow is really driving the sale versus indirect where the whole thing routes through the partner. [00:18:39] Jen Odess: Right? Which is your classic reseller or managed service provider and often a an ISV. And you know that balance is never gonna be perfect ’cause we’re not gonna commit to go all direct or all indirect. We’re gonna continue to sit in this space where we’re trying to find a healthy balance. [00:18:56] Jen Odess: So I find a lot of our time trying to figure out how do you set all those parties up for success? Yeah. The parties are the ServiceNow field sellers? And then you’ve also got the partnerships and channels, so the ecosystem, and then you’ve got the people in global partnerships and channels. So my broader organization, and we’re all trying to figure out how to work harmoniously together and it’s a lot of, it is my job to get us there. [00:19:19] Jen Odess: And so we use lots of things like incentives and benefits and we will put in place gated entry, really strategic gated entry. What does [00:19:29] Vince Menzione: gated entry mean? [00:19:30] Jen Odess: Yeah. What I mean is if you want to have a chance at being matched with a customer Yeah. For a very specific deal. Or it’s really one of three to get matched. [00:19:41] Jen Odess: ‘Cause you can never match one-to-one. It has to be three or more. Okay. We have good compliance rules in place. Yeah. But in order to even. Like surface to the top of the list to be matched. There’s a gated entry, which is, you’ve gotta have validated practices. Okay. Which is how, it’s these various ways, as you described, you quantify and qualify the partner’s capabilities. [00:20:00] Vince Menzione: Yeah. So you have to meet these qualifications. Yes. And you could be one of three to enter and be. Potentially matched, considered significant or Yes. Match for this deal? [00:20:08] Jen Odess: Yes, that’s exactly right. So we use, various things like that. And then we try to carve what I would call dance card space reseller in commercial, try to sit here and like carve by geo, by region, by country dance card space as well to help the partners really know exactly where they can unleash versus, hey, this is the process and the rules of engagement. To go and sell alongside the direct org sales organization [00:20:33] Vince Menzione: and you’re gonna have multiple partners in the same opportunities. [00:20:37] Vince Menzione: Absolutely not. Not necessarily competing with each other. There’s three competing each with each other, but also you’re gonna have other partners that provide different capabilities as well. You might have that have some that are just transac. Those are gonna be those channel or reseller partners. [00:20:52] Vince Menzione: You might have an MSP that’s actually delivering, or at least providing some type of managed service on top of the stack. Like supporting the customer. Yeah. And then you might have an SI GSI an integration partner that’s also doing the con the consulting work around getting the solution to meet with the customer’s requirements. [00:21:12] Vince Menzione: Would you say [00:21:13] Jen Odess: so? That’s exactly right. Yeah. And actually in. AI era, we’re seeing more of it than ever. And even on the smaller deals, maybe not the GSIs on the smaller deals, but we’re seeing multiple partners come in to serve up their specific expertise, which is actually a best practice. That’s [00:21:33] Vince Menzione: terrific. [00:21:33] Jen Odess: We don’t want. If you’ve got an area that’s a blind spot and you’re a partner, but that’s something your customer is buying from you, there’s no harm in saying let’s bring in an expert in that category to deliver that piece of the business. That’s right. And we’ll maybe shadow and watch alongside. [00:21:46] Jen Odess: So we’re seeing more and more of it. And I actually think like the world of. Partnerships and ecosystems. If I go back to like my previous ecosystem as well, it’s become so much more communal than ever before. Yes. This idea that we can share and be more open and maybe even commiserate over the things, gosh, I can’t believe we have the same frustrations or we have the same. [00:22:09] Jen Odess: Wow, that’s amazing. And you’re in this country. And I’m in this country. And so we’re seeing more and more coming together on deals which I really respect a lot. ’cause So one of the new facts we’ve just learned actually, Vince, is that. Of all the ai buying that customers are doing out there, they actually still want over 70% of it to be done by partners. [00:22:32] Vince Menzione: Yes. [00:22:33] Jen Odess: So even though it looks like it could be maybe set up easy configured, easy plug and play it. It to get, it’s not real ROI. You still need a partner with expertise in that industry or that domain, or in that location or in that language to come and bring the value to life. And we will certainly accelerate, help accelerate time to value with things that ServiceNow will do for our partners. [00:22:56] Jen Odess: But if over 70% is gonna go to partners and AI is so new, wouldn’t you want more than one partner Sometimes on a absolutely on a deal, at least while we’re all learning. I think we can keep ebbing and flowing [00:23:07] Vince Menzione: on this. We you, I dunno if Jay McBain, ’cause we’ve had him in the room here and he is a, he’s an analyst that does a lot of work around this topic. [00:23:14] Vince Menzione: And we talk about the seven seats at the table because there are, again, you need more you, first of all, you need to have your trusted, you need to have the organizations that you work with. And you also, in the world of ai, with all of the tectonic shifts, all the constant changing that’s going on right now, I need to make sure that I have the right. [00:23:31] Vince Menzione: People by my side that I can trust, they can help me deliver what I need to deliver. ’cause it might have changed from six months ago. And the technology is changing. Everything is changing so rapidly right now. So again, having all those right people I want to pick up on something ’cause we talked a little bit about MSPs and they’ve become a favorite topic of ours. [00:23:52] Vince Menzione: I have become acutely aware of the Ms P community recently. I kinda looked at them as well. There’s little small partners, but you’ve suggested this as well. They have regional expert, they have expertise in a specific area. And can be trusted, and maybe you’re integrating multiple solution sets for a customer. [00:24:11] Vince Menzione: But we’ve seen this MSP community become very vibrant lately, and I feel like they woke up to technology and to AI in such a big way. Can you comment on that? [00:24:20] Jen Odess: So we feel and see the same thing I’ve always valued what managed service providers bring to the table. It’s like that. [00:24:26] Jen Odess: Classic are you a transformation shop or are you a ta? The tail end or the run business shop? And so many partners are like we’re both, and I wanna be like, but are you? But now I feel like we finally are seeing the run business is so fruitful. So AI is innovating. All the time. [00:24:46] Jen Odess: We, we are innovating as a AI platform all the time. What used to be six month, every six months family releases of our software. Yeah. It became quarterly and now we’re practically seeing releases of new innovation every six to eight weeks. So why wouldn’t you want a managed service provider? Paying close attention to your whole instance on ServiceNow and taking into account all the latest innovation and building it into your existing instance, and then looking out for what new things you should be bringing in. [00:25:20] Jen Odess: So that’s the beauty of the, it’s almost partnerships, observing, and then suggesting how to keep. Doing better and more and better versus always jumping straight back to complete redesign and transformation. Yeah, and that’s one of the things I like about the MSPs in this space. [00:25:36] Vince Menzione: So let’s broaden out from this part of the conversation ’cause you’re giving specific guidance to the MSPs, but let’s think about this whole partner community. [00:25:43] Vince Menzione: And you’ve seen this transformation coming over to ServiceNow and even within ServiceNow these last five years. How do these organizations need to think differently? And how do they need to structure their services in this newent world? [00:25:58] Jen Odess: Great question. There’s really four things that I think they have to be thoughtful of. [00:26:02] Jen Odess: The first is maybe the most obvious they have to adopt AI as their own ways of doing work methodology. Delivery, whatever it is, because only through the, it’s not about taking out people in jobs, it’s about doing the job faster, right? It’s about getting the customer to value faster so that adoption of AI will make or break some partners. [00:26:24] Jen Odess: And our goal is that every partner comes on the other side of this AI journey, thriving and surviving. So we’re really pushing. This agenda. And maybe later I can talk to you a little bit more about this autonomous implementation concept. Please. ’cause I that will [00:26:37] Vince Menzione: resonate. So you’re saying they need to, we used to use the term eat their own dog food. [00:26:41] Vince Menzione: Now it’s drink your own champagne. Yeah. But they need to adopt it as well internally. [00:26:46] Jen Odess: Yeah. And I think whether they’re using, I hope they’re using ServiceNow as like a client, zero. To do some of that adoption. But there’s lots of other tools that are great AI tools that will make your job and your day-to-day life and the execution of that job easier. [00:26:59] Jen Odess: So we want them adopting all of that. The second is, we really need to see partners. Innovating on the ServiceNow platform. Yeah. And whether that’s building agents AI agents that go into the ServiceNow store, whether it’s building a really fantastic solution that we wanna joint jointly go to market with, or maybe it’s one of those embedded solutions you were commenting where the end user doesn’t even know that the backend, like a tax and audit solution that is actually just. [00:27:29] Jen Odess: The backend is all ServiceNow. Yeah. But that partner is going to market and selling it to all their customers. Exactly. So I think this co-innovation is gonna be a place that we will really win in market. The third is if a partner wants to stand out right now, they have to differentiate on paper too. [00:27:47] Jen Odess: It’s gotta like what does that mean? So if there’s 2,500 partners. And it’s not like we don’t walk around and just say, you should talk to this partner. Yeah. Or here’s my secret list. You should, we don’t do that. That’s not good business and it’s not compliant. So we have algorithms that take all the quantitative and qualitative data on our partners and they know all the data points ’cause it’s part of the partner program Nice. [00:28:10] Jen Odess: That they adhere to and then ranks them on status. And all those data points are what I’m referring to as on paper. You’ve gotta be differentiated. So whether or not you wanna be great at one thing or great across the whole thing, think about how all of those quantitative and qualitative data points are making you stand out, because that’s where those matches that I was referring to. [00:28:35] Jen Odess: Yes. That’s where that’s gonna come to life. And it’s skills, it’s capabilities. It’s deployments. So Proofpoint and deployments, customer success stories, csat, all the things. So [00:28:47] Vince Menzione: those are all the qualifi qualifiers for and more, but those are the types [00:28:49] Jen Odess: of qualifications. Yeah. [00:28:51] Vince Menzione: And then do your, does your sales organization do a match against that based on a customer’s requirements that they’re working with and who they work with and co-sell with? [00:29:00] Jen Odess: And I feel like you just lobbed me the greatest question. I didn’t even know you were gonna ask it, but I’m so glad you did. So today. Today there is something called a partner finder, which is which is nice, but it’s a little bit old school in a world of ai. Yeah. So you go to servicenow.com, you click partner from the top navigation, and then it says find a partner and you can literally type in the products you’re buying the country, you’re, that you’re headquartered out of. [00:29:26] Jen Odess: Whatever thing you’re looking for. And it will start to filter based on all those data points, the right partners, and you can actually click right there to be connected to a partner. So lead generation. Okay, interesting. But where we’re going is a agentic matching right in our CRM for the field. Oh. So those data points are gonna matter even more, and that’s where the gated. [00:29:48] Jen Odess: I say gated entry, which is probably too extreme, right? It’s really gated. If you wanna surface toward the top, there’s gated parameters to try to surface to the top, but those data points will feed the algorithm and it will genetically match right in our CRM for the field. Who are the best suited partners? [00:30:09] Jen Odess: Would you like to talk to them? [00:30:10] Vince Menzione: Okay. And so is it. Partner facing? Is it sales team facing [00:30:14] Jen Odess: Right now? It’s sales. It’ll, when it goes live, it will be sales team facing. Okay. But we have greater ambition for what partners can do with it. Yeah. Not just in the indirect motion, but also what partners may be able to do with it to interface with our field. [00:30:30] Jen Odess: The. [00:30:31] Vince Menzione: The, yeah the collaboration [00:30:33] Jen Odess: opportunity. Which is always a friction point that we’re working on [00:30:36] Vince Menzione: always because it’s very manual. It’s people intensive. Yeah. Partner development managers sitting on both sides of the equation and the interface between the sales organization and a partner organization is not always the. The easiest. So right. Automated, quite a bit of that. [00:30:49] Jen Odess: My boss is obsessed with the easy button, which I know is a phrase many of us in the US know from I think it’s an Office Depot, all these ways in which we can have easy button moments for the partner ecosystem is what we’re trying to focus on. [00:31:01] Jen Odess: I love the easy button. [00:31:02] Vince Menzione: Yeah. And I love your boss too. Yeah, he’s fabulous. Fabulous. So Michael and I go back like many years ago. You must have, [00:31:08] Jen Odess: yeah. You must have had paths crossing on numerous occasions. [00:31:12] Vince Menzione: Yeah we we worked together micro I’m going to hijack the session for a second here. [00:31:16] Vince Menzione: But when I first came to Microsoft, he was leading a, the se, a segment of the business, and he invited me to come to his event and interviewed me on stage at his event. [00:31:26] Jen Odess: No way. [00:31:26] Vince Menzione: And we got to know each other and yeah. So he was terrific. He was what a great find for, oh, he’s for service now. [00:31:32] Vince Menzione: He’s really [00:31:32] Jen Odess: has been a fantastic addition [00:31:34] Vince Menzione: to the global partnerships and channels team. And Michael, we have to have you on the podcast. Yes. Or cut down here in the studio at some point too with Jen and I. That’d be great. So this is terrific. We are getting it’s an incredible time. [00:31:44] Vince Menzione: It’s going so fast this time, 2022 was, seems like it was five, it feels like it was almost 10 years ago now. It wasn’t that we just started talking about it and you were implementing AI 10 years ago, but it wasn’t getting the attention that it’s getting today. And it really wasn’t until that moment that it really started to kick off in a way that everybody, yeah. It became pervasive overnight I would say. But now we’re starting 2026, like we’re at. This precipice of time and it’s continuing. I don’t even know what 2030 is gonna look like, right? So I’m a partner. [00:32:16] Vince Menzione: What are the one, two, or three things that I need to do now to win over and work with ServiceNow? [00:32:23] Jen Odess: One, two or three things? I’ll tell you the first thing. So today ServiceNow will end up hitting 500 million in annual contract value in our Now Assist, which is our AI products by the end of 2025, which is the fastest growing product in all of ServiceNow history. [00:32:37] Jen Odess: That’s one product that’s so there’s lots of SKUs. Yeah, but it is. It’s our AI product. Yeah. And it is, but yeah, because of all the various ways. [00:32:45] Vince Menzione: So half a billion dollars, [00:32:46] Jen Odess: half a billion by the end of 2025. And I think, someone’s gonna have to keep me honest here, but if memory serves me right, the first skews didn’t even launch until 2024. [00:32:54] Jen Odess: So we’re talking about wow, in a year it’s fast. Over 1,700 customers are live with our now assist products. Again, in a matter of, let’s call it over, a little over a year, 1,700 partners. So I think the first thing a partner needs to do is they’ve gotta get on this AI bandwagon, and they’ve gotta be selling and positioning AI use cases to their customers, because that’s the only way they’re gonna get. [00:33:20] Jen Odess: Experience and an opportunity to see what it feels like to deliver. So we have to do that. And I think you could sell a big use case like that big, we talked north, south, east, west, you could do that whole thing. Brilliant. But you could also start small. Go pick a single use case. Like a really simple example of something you wanna, some work you wanna drive productivity on. [00:33:41] Jen Odess: Yeah. And make sure you’ve got multiple stakeholders that love it and then go drive proving that use case. That’s what we’re telling a lot of partners. That’s the first thing. The second is they have got to build skills on AI and they have to keep up with it. And so we’re trying to really think about our broader learning and development team at ServiceNow is just next level. [00:34:00] Jen Odess: And they’re really re-imagining how to have more real time bite size. Training and enablement that will help individuals keep up with that pace of innovation. So individuals have got to get skilled. Yes. On AI today, of that a hundred thousand or so individuals in the ecosystem right now, about 35% of those individuals hold one or more AI credential. [00:34:25] Jen Odess: Again, that’s in a little over a year, which is the fastest growing skill development we’ve ever had, but it should be a hundred percent. Yeah. All of our goals should be that every account is being sold ai. ’cause that’s where the customer’s gonna get to value a ServiceNow is if they have the AI capabilities. [00:34:40] Jen Odess: And [00:34:41] Vince Menzione: how are you providing enablement and training? Is it all online? It’s, we have [00:34:44] Jen Odess: all sorts of ways of doing it. So that we have ServiceNow University, which is just a really robust, learning platform. Elba is our professor in residence. Very cool. Which is very cool. And they’re all content. [00:34:57] Jen Odess: Is free to partners. The training is free to partners that is on demand. Beyond that, partners can still get, instructor led training, whether that’s in person or virtual. And then my team offers enablement. That’s a little bit more, it’s like not formal training, it’s more like hands-on labs and experiences. [00:35:17] Jen Odess: We bring in lots of groups that sit around me that help and we very cool hands on with partners face-to-face. And do you do an annual event where you bring all these partners together? No, because we do we have three major milestones a year for partners. So the first is at sales kickoff, which is coming up the third week in January. [00:35:33] Jen Odess: And alongside sales kickoff is partner kickoff. Okay. And so we do a whole day of enabling them. So that’s your [00:35:39] Vince Menzione: partner kickoff? [00:35:40] Jen Odess: That’s partner kickoff. But of the, of all the partners in the ecosystem, it’s not like they can all make it. So we still also record and then live stream some of the content there. [00:35:49] Jen Odess: Then at Knowledge, there’s a whole partner track at Knowledge and same concept. Yeah, it’s like it’s all about customers and we wanna, build as much pipeline and wow as many customers as possible, but we also need to help our partners come along the journey. Then the third and final moment is in September, always, and it’s called our Global Partner Ecosystem Summit. [00:36:08] Jen Odess: We should have you, I’d love to join this next year. I love that. And it’s really, that’s the one time if sales kickoff is all about the sales motion in the field and knowledge is all about the customers and getting customers value. Global Partner Ecosystem Summit is only about the partners, what they need, why they need it, and what we’re doing to make their lives easier. [00:36:28] Jen Odess: I love it. Yeah. I’ll be there September. I love it. Dates yet set yet? I have to, it’s getting locked. I’ll get it to you. [00:36:34] Vince Menzione: Okay. All right. I’ll, we’ll be there. Okay. So you’ve been incredible. I just love having you. We could spend hours, honestly, and I want to have you back here. I’d love to, I have you back for a more meaningful conversation with the hyperscalers. [00:36:45] Vince Menzione: Talk to some of the partners that join us at Ultimate Partner events. We’ll find a way to do that, but I have this one question. It’s a favorite question of mine, and I love to ask all my guests this. Okay. You’re hosting a dinner party. And you could host a dinner party anywhere in the world. We could talk about great locations and where your favorite places are, and you can invite any three guests from the present or the past to this amazing dinner party. [00:37:11] Vince Menzione: We had one guest who wanted to do them in the future, like three people that hadn’t reached a future date. Whom would you invite Jen and why? [00:37:21] Jen Odess: Oh, first of all, you’re hitting home for me because I love to host dinner parties. I actually used to have a catering company. This is like one of those weird facts that, we didn’t talk about my pre services and ecosystem days, but I also had a catering company, so I love cooking and hosting dinner parties. [00:37:38] Jen Odess: So this is a great question. I feel like it’s a loaded question and I have to say my spouse. I love my husband dearly, but I have. To invite Lee to my dinner party. Okay. He’s in [00:37:47] Vince Menzione: Lee’s guest number one. Lee’s [00:37:49] Jen Odess: guest, number one. And the reason why is, first of all, I love him dearly, but he’s super interesting and he has such thought provoking topics to, to discuss and ways of viewing the world. [00:38:00] Jen Odess: He’s actually in security tech, so it’s like a tangential space, but not the same. [00:38:05] Vince Menzione: Yeah. But an important space right now, especially. Yeah. And [00:38:07] Jen Odess: he, yeah. And he’s, he’s just a delight to be around. So he’d be number one. Number two would be Frank Lloyd Wright. [00:38:15] Vince Menzione: Frank. Lloyd Wright. [00:38:17] Jen Odess: Yeah. I am an architecture and design junkie. [00:38:21] Jen Odess: Maybe I don’t do any of it myself, though. I dabble with friends that do it, and I try to apply it to my home life when I can. And Frank Lloyd Wright sort of embodies some of my favorite. Components of any kind of environment that you are experiencing, whether it’s a home or it’s an office building or it’s an outdoor space. [00:38:39] Jen Odess: I love the idea of minimalism and simplicity. I love the idea of monochromatic colors. I love the idea of spaces that can be used for multipurpose. And then I love the idea of the outside being in and the inside being out. I love it. So I would like love to pick his brain on some of his, how he came up with some of his ideas. [00:38:59] Jen Odess: Fascinating for some of his greatest. Yeah. Designs. Okay. That’s number two. Number three, I think it would be Pharrell Williams. Really? Yeah, I, Pharrell Williams. Yeah. I love fashion music and all things creativity. He’s got that, Annie’s philanthropic. He’s just yeah. The whole package of a good person. [00:39:26] Jen Odess: That’s super interesting and I very cool. I would love to pick his brain on what it was like to be behind the scenes on some of the fashion lines he’s collaborated with on some of his music collabs he’s had, and then just some of the work he’s doing around philanthropy. I would. I could just spend all night probably listening to him. [00:39:43] Jen Odess: This would be a [00:39:44] Vince Menzione: really cool conversation night. [00:39:45] Jen Odess: Don’t you wanna come to my dinner? Was gonna say, I’m sorry I didn’t invite you to identify. No [00:39:49] Vince Menzione: I was, can I bring dessert? [00:39:50] Jen Odess: Yeah. I come [00:39:50] Vince Menzione: for dessert. I, but it can’t, [00:39:51] Jen Odess: it has to be like a chocolate dessert. It’s gotta have [00:39:54] Vince Menzione: I love chocolate dessert. [00:39:55] Vince Menzione: Okay, great. So it would not be a problem for me, Jen. This is terrific. You have been absolutely amazing. So great to have you come here. Yeah. Such a busy time of year to have you make the trip here to Boca. We will have you back in the studio. I promise that I’ll have you back on stage. Stage. [00:40:10] Jen Odess: This is beautiful. [00:40:10] Jen Odess: Look at it. Yeah. This is [00:40:11] Vince Menzione: beautiful. And we transformed this into, to a room, basically a conference room. And then we also have our ultimate partner events. I would love to come, we would love to have you join us. Like I said, ServiceNow is such an impactful time. Your leadership in this segment market, and I wouldn’t say segment across all of AI in terms of all the use cases of AI is just so meaningful, especially for within the enterprise. [00:40:33] Vince Menzione: Yeah. Right now. So just really a jogger nut right now within the industry. So great to have you and have ServiceNow join us. So Jen, thank you so much for joining us. [00:40:42] Jen Odess: Thanks Vince. Appreciate the time. It’s a pleasure to be here. [00:40:44] Vince Menzione: Thank you very much. Thanks for tuning into this episode of Ultimate Eye to Partnering. [00:40:50] Vince Menzione: We’re bringing these episodes to you to help you level up your strategy. If you haven’t yet, now’s the time to take action and think about joining our community. We created a unique place, UPX or Ultimate partner experience. It’s more than a community. It’s your competitive edge with insider insights, real-time education, and direct access to people who are driving the ecosystem forward. [00:41:16] Vince Menzione: UPX helps you get results. And we’re just getting started as we’re taking this studio. And we’ll be hosting live stream and digital events here, including our January live stream, the Boca Winter Retreat, and more to come. So visit our website, the ultimate partner.com to learn more and join us. Now’s the time to take your partnerships to the next level.

Brought to you by J.C. Newman Cigar Co.- On this episode, Matt welcomes Oliver Nivaud in studio to catch up on all things United and Select Tobacco! They also discuss buying habits and trends in the industry. Tune in now! Visit smokintabacco.com for more news, reviews and updates from the industry! Visit 2GuysCigars.com for the best selection of in the industry! Accessories provided by S.T. Dupont - Shake Up the Legacy with S.T. Dupont! Perdomo Cigars: Quality, Tradition, and Excellence! Gurkha Cigars: More than a cigar. A symbol of respect, gratitude, and legacy

Brought to you by Drew Estate: On this episode of the Spare Notes Series, Matt and Coop get into Coops recent string of celebrity encounter with Marlon Wayans, Arturo Sandoval and Guy Fieri. We also discuss celebrity cigars and debate whether the Opus X Lost City would be considered a celebrity cigar. Tune in now! Don't forget to visit www.smokintabacco.com to contact us and for more news, reviews and updates from the cigar industry and while you're at it, LIKE and SUBSCRIBE! Cutters and Lighters provided by S.T. Dupont - Shake Up the Legacy! Perdomo Cigars: Quality, Tradition and Excellence! Retailer Corner: Blue Smoke of Dallas, Texas! Gurkha Cigars: More than a cigar. A symbol of respect, gratitude, and legacy

John Davis is a coach, writer, and scientist with a passion for marathon training. His new book, "Marathon Excellence for Everyone," combines practical wisdom and the most up-to-date scientific findings, creating a modern marathon training system. The book's plans are thoughtful, scalable, and digestible. It's a must add to your running library. John holds a PhD in Human Performance from Indiana University, and he regularly contributes to our body of evidence-based marathon understanding on his website: runningwritings.com marathonexcellence.com runningwritings.com columbusrunning.com

Are you good at your job but secretly burned out? In this episode, Nurse Practitioner turned Marketing Expert Lauren Leigh reveals why so many healthcare professionals get trapped in the "Zone of Excellence"—where competence and a steady paycheck keep you from finding your true purpose.Lauren shares her 15-year journey from the ER to the streets of Detroit doing harm reduction, and finally to launching her own agency, Transformative Ads. We discuss the reality of "doing more with less" in healthcare, how to identify your "Zone of Genius," and the specific marketing strategies clinicians need to build a profitable business.In this episode, we cover: Intro: Meet Lauren Leigh The reality of ER burnout: "Do more with less" The defining moment: Mortality and making the leap Advice for the stuck nurse: Self-care before the pivot The "Zone of Excellence" Trap vs. The "Zone of Genius" From bedside to business: Discovering Facebook Ads The Social Strategy RX: The S3 System for content Lauren's 3 Wisdom Gems for new entrepreneursAbout the Guest: Lauren Leigh is a Nurse Practitioner and the founder of Transformative Ads. She helps clinician entrepreneurs build profitable, purpose-driven businesses through high-level social media strategy and advertising.  Website: www.transformativeads.com  LinkedIn: www.linkedin.com/in/lauren-leigh-dnp

The Word of the Day with Rene' Holaday for Friday 12-12-25: Jeremiah 33: 1-26:"Excellence of the Restored Nation." New Revelation in today's Word in this Chapter!   If any of you can help me with firewood, I could use help!  If you're blessed by this daily Bible Study and you can help me with a donation of $5 or more to my PayPal address, it certainly would be appreciated!  This next couple weeks I will be having a "FIREWOOD funds drive" so I can buy more firewood, and you can donate any amount to : reneholaday@gmail.com if you go to PayPal.com and let them know your amount and my PayPal email address.  THANK YOU ahead of time! Blessings to everyone!  ;()

Kilmar Abrego Garcia checks in at an Immigration & Customs Enforcement field office in Baltimore, under protection from a judge's order not to be rearrested. He says he believes the injustice done to him by the Trump Administration will come to an end; House Republican leadership says a vote to extend Affordable Care Act enhanced premium subsidies may happen next week. The tax credits are set to expire at the end of the month, raising costs for 20 million Americans; State legislators are pushing back against President Donald Trump's Executive Order limiting state regulation of artificial intelligence; Defense Secretary Pete Hegseth travels to Huntsville, Alabama, known as Rocket City, to visit defense contractors & U.S. Space Command; Walter Cronkite Awards for Excellence in Political Journalism are handed out at the National Press Club in Washington. We will hear two winners, CBS 60 Minutes' Correspondent Scott Pelley and Jon Stewart, host of The Daily Show, which won in a new 'comedic commentary' category; Today is the 25th Anniversary of the Supreme Court's decision in Bush v. Gore to prevent a new presidential election vote recount in Florida, giving Republican George W. Bush the victory over Democrat Al Gore. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Craftsmen are back with Brock Leiendecker at the Old North Church. One if by land, two if by sea, and three cheers for a really cool episode!

In this episode of The Ross Simmonds Show, Ross delivers a candid message to founders, executives, and team leaders. If you're demanding high performance from your team but not modeling it yourself, the problem starts with you. Ross explores how poor leadership habits affect team culture and performance — and why success begins with self-awareness, accountability, and leading by example. If you're frustrated with team results, before looking outward, Ross encourages you to look in the mirror. He shares lessons from his own leadership journey and offers practical questions to help you evaluate your leadership habits. Key Takeaways and Insights: 1. Leaders must model what they expect. - You can't demand elite output while operating with average habits. - Culture is a reflection of leadership. If your organization is underperforming, the root may be your own inconsistencies. - High performance trickles down. Your team won't surpass the standard you set — raise the standard, and the team will follow. - Introspection before criticism. Ask yourself hard questions about your leadership style and consistency. - Show your team what preparation looks like. Demonstrate how you lead meetings, deliver presentations, and display urgency. 2. Growth requires investment. - Leaders must continually invest in themselves to lead their teams effectively. - Excellence spreads when it's consistently displayed through actions, not just words. —

What if success was less about status and more about gratitude, service, and love? In this Unstoppable Mindset conversation, I talk with strategist and social media influencer Cynthia Washington about climbing and then stepping away from the corporate ladder, choosing a “socio economic experiment” that stripped life back to the basics, and discovering what really matters. You'll hear how growing up in Pasadena, studying at Cal Poly Pomona and Columbia Business School, and working with brands like Enterprise and Zions Bank all led Cynthia to a life centered on emotional intelligence, mentoring young women in tech, and leading with heart. I believe you'll come away seeing gratitude, leadership, and your own potential to be unstoppable in a very different light. Highlights: 00:09 – Explore how early life experiences influence the values that guide personal and professional growth.02:59 – Learn how changing direction can uncover the strengths that shape long-term leadership.05:29 – See how pivotal transitions help define a clearer sense of purpose.10:07 – Discover what stepping away from convention reveals about identity and success.20:05 – Reflect on how redefining success can shift your entire approach to work and life.22:13 – Learn how a grounded mindset practice strengthens resilience and clarity.34:25 – Explore how personal evolution can grow into a mission to empower the next generation.59:11 – Gain a new perspective on how we perceive ability, inclusion, and human potential. About the Guest: Cynthia Washington: Bridging Societal Gaps Through Leadership, Influence, and Love Cynthia Washington is an accomplished business professional, an award-winning leader, and international influencer whose life and career embodies resilience, vision, and compassion.  While studying at Columbia University, she embarked on a socio-economic experiment, which became her reality, highlighting her journey across her social media platforms in hope of sharing her deep commitment to bridge societal gaps and create a better world—one love style, one courageous step at a time.  A proud Park City local of more than twenty years, Cynthia's story begins in Southern California, where she grew up between the San Gabriel Mountains and the beaches of Malibu.  Her cousins called her “Malibu Barbie,” and her stepbrother called her “Love.”  Rooted in her values and guided by her heart, Cynthia's story is not only one of success but of transformation—a legacy driven by her belief that we deserve better. Cynthia leads with integrity and authenticity. She continues to expand her global network of leadership, uniting hearts and minds to inspire lasting, positive change on the right side of history with a framework of faith, family and fun that is built on a foundation of love, kindness, compassion and a hope for peace. One Love, Bob Marley style. Professionally, Cynthia Washington stands at the intersection of strategy, leadership, and emotional intelligence. An agile and results-driven leader, she has distinguished herself through her ability to combine quantitative intuition with deep empathy—qualities that make her both a visionary and a unifier. Known for her collaborative leadership style, she excels in developing teams, leading organizational change, and driving sales performance across diverse industries. Her strategic mindset and exceptional communication skills have made her a trusted partner to executives and innovators alike. Cynthia's work fosters meaningful engagement between employees and senior leaders, helping organizations align vision with values. Through her global portfolio of projects, she has sharpened her expertise in marketing, leadership development, and brand transformation, helping companies from Park City to Silicon Slopes and across international markets thrive. Her career is a testament to excellence, purpose, and adaptability—qualities that have earned her numerous accolades and the respect of peers worldwide. Among her many achievements, Cynthia was honored as a SheTech Champion Impact Award Recipient at the Women Tech Awards, celebrating her leadership, mentorship, and dedication to empowering young women in technology. For more than five years, she has stood alongside thousands of high school students—mentoring, volunteering, and serving as a role model for the next generation of innovators. Motivated by her desire to create a better world for her daughter, she embarked on what she lovingly calls her “mom mission”—a service journey dedicated to making her community and the world around her better. During her sabbatical from Silicon Valley into this transformative period, Cynthia launched LVL UP with CW, her brand, leveraging her expertise to help local and global businesses grow, evolve, and thrive. As an international social media influencer, she has used her platform not for fame or recognition, but for global impact, sharing messages of resilience, hope, and empowerment. This work is a lesson of intersectionality and bridges the worlds of fashion, sports, philanthropy, business, money, technology, spirituality, global preservation, health and wellness in hopes of leveling up and shifting the societal norms. She has partnered with brands across industries to elevate visibility, deepen engagement, and build authentic customer connections. Through brand ambassador relationships, social media management, and content creation, Cynthia has amplified voices, strengthened communities, and showcased how influence, when rooted in integrity, is a force for good. That same belief shines through in Cynthia Washington's powerful memoir, Mind Matters: The Story of My Life. Written during her sabbatical, the respectfully honest memoir captures her life's “grind with grit” story. The cover, graced by her daughter's original artwork, wraps her book with a big thank you hug, encapsulating the power of love that anchors Cynthia's bold voyage.  Mind Matters explores her corporate climb and fall, her studies at Columbia University, her travels across the United States with her daughter, the Aloha spirit of Hawaii, and her experiences in Hollywood and the music industry. Interwoven through these chapters are stories of friendship, including her personal connections with cultural icons like Eminem and Kobe Bryant, whose wisdom and creativity shaped what Cynthia calls The Trifecta - a guiding philosophy built on Kobe's Mamba Mentality, the music of Eminem, and her own life's work. Three forces that together drive her vision and her ability to live her socio-economic experiment proving money is a tool and the real power is in the mind. “You can do anything you set your mind to, man” - Eminem Mind Matters: The Story of My Life is available on Amazon and other major online retailers and can also be ordered through local bookstores. The memoir has been nominated for The Eric Hoffer Award for Excellence in Independent Publishing, a recognition of both its literary merit and its heartfelt message of perseverance. Yet, true to her character, Cynthia did not embark on this journey for fame or recognition—she wrote it to give back, to inspire, and to remind readers everywhere that no matter where you come from, with a healthy positive mindset you too can change the trajectory of your life. Beyond her work as an author and international leader, Cynthia lives a simple life.  She is a mom, a trailblazer, and an advocate, representing many initiatives that level up society and bridge societal gaps. She turned her pain into her strength and used that as fuel to ignite a movement.  Her heart is full of gratitude for all the bands and their aid, as they played a meaningful role in inspiring the Band Aid, a global movement for unity and peace that emerged during a time when the world needed hope most. A true Band Aid. Ways to connect with Cynthia**:** Instagram https://www.instagram.com/misscdub Linkedin  https://www.linkedin.com/in/cynthia-washington-1b13a265 Amazon https://www.amazon.com/Mind-Matters-Story-My-Life/dp/B0DJRPQTY2 About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us. Hi everyone. Welcome to another episode of unstoppable mindset. We're glad you're with us today, wherever you happen to be, hope you're having a good day, and hope that we can inspire you and make this a fun time for you as well. Our guest today is Cynthia Washington. Cynthia describes herself as standing at the intersection of strategy, leadership and an emotional intelligence, and I know that she's going to talk more about that and what what brought her to come to that conclusion, but I've been looking at her information. I think she's got a lot of interesting stuff to talk to us about, and we'll get to it. But for now, Cynthia, welcome to unstoppable mindset. We're glad you're here. Cynthia Washington  02:05 Oh, thank you, Michael. I appreciate being here and spending this time with you today, and I'm looking forward to our conversation. Michael Hingson  02:13 Well, I am as well. Well, why don't we start? I love to start this way with the the early Cynthia, if you will. Cynthia Washington  02:20 Of course, yes, the early Cynthia. I grew up in Pasadena, California, that Southern California, near the Rose Bowl in the San Gabriel Mountains. I attended an all girls private Catholic school for my seventh to 12th grades. I attended also Cal Poly Pomona, where I studied international business and marketing. And I love everything Southern California. I've always had this dream of living in Park City, and I ended up coming here in when was it 2004 so I've been here almost 21 years. Michael Hingson  03:04 So when you were at Cal Poly, did you help build the Rose Parade Float? Cynthia Washington  03:09 I did not build the Rose Parade Float, even though both Cal Poly San Luis Obispo and Cal Poly Pomona do a collaborative effort to build one every year since I grew up with the Rose Parade in my backyard, I had my own special moments with that. I always wanted to be on the Rose Parade court, and so my mom put me into a many different pageants, which helped prepare me and built my confidence so that I could be the person I am today. And I'm forever grateful for that experience like sports, it teaches you about competition, failure and set you up for success. Michael Hingson  04:05 Yes. And again, what did you study at Cal Poly, Cynthia Washington  04:10 international business and marketing? Okay, I originally started in microbiology. I had finished with the intention to become a doctor, and realized I could not stomach blood or needles, and so I quickly changed my major once I made that realization, and I changed my major to English, because I love reading Shakespeare Books. Everything is just so fascinating, fascinating about the English language and its literature. So I studied that for a little while, my father told me that I needed to do something different, and therefore I changed my major to international business and marketing. Michael Hingson  05:00 Hmm, that was different than English by any standard. Yeah. Cynthia Washington  05:06 So it was definitely different. Well, he is a businessman, a banker, and I think you know, for him, it was important for me to kind of follow in those footsteps, which I have, ironically, and I'm forever grateful for him for pushing me in a different direction, I use all three though, the science, the technology, the English and the international business skills in my current role, so, or roles, Michael Hingson  05:37 well, so you graduated. Did you go on and get any advanced degrees or just a bachelor's? Cynthia Washington  05:43 Oh, well, I did. It took me a while, too, though. I recently, in 2022 applied to Columbia University, actually Columbia Business School, and I completed their chief marketing officer executive education program with a Certificate in Business Excellence from Columbia Business School. So yes, I did eventually go back to school. However, I had a few careers in and amongst that along my path and my journey, which helped me have a more well rounded knowledge, yeah, to enter into that up advanced learning. Michael Hingson  06:35 So what did you do after you graduated from Cal Poly? Cynthia Washington  06:40 After I graduated from Cal Poly, I took a gap year, to be honest, and in that gap year, I learned so much about myself. I intersected with Hollywood for a brief moment in time, developed some really great, lasting friendships that have surpassed time. In addition to that, I skied, I snowboard, I learned to surf, and did all the things that I just needed to do as a California girl, yes, it was quite fun and bolted me into the person I am today. With that being said, I once again, had my father reminding me that it was time to get a job, and so I ventured into the management trainee program with enterprise run a car, climbed that corporate ladder, eventually having a territory from Santa Barbara to San Diego that I managed and oversaw a team inside one of our insurance partners headquarters, Which was really amazing opportunity. Then that took me, with a relocation package to Utah with my husband and our newborn baby to come and plant roots. Here he they enterprise was ahead of times in the fact that they wanted to harvest talent from different parts of the United States to strengthen the team they were building in Utah. My husband and I at the time, were part of that strategy, which was really an amazing opportunity, because I was one of a handful women managers that were brought on to the Utah team, and we were able to establish ourselves as influencers and leaders to help grow the women leadership network within Utah and Idaho for enterprise. Michael Hingson  09:14 You said, early I'm sorry. Go ahead. Go ahead. You said early on that you always wanted to go to Park City. Why was that? Sounds like, you know, you got to live your dream. But why was that? Yes. Cynthia Washington  09:26 Well, my father worked a lot, and for him to disconnect from work, we would come and visit Park City or travel to Hawaii. Well, we summer it every summer in Kauai for the month of July. So to contrast that we had time in Park City, Utah before it was what it has become, which was really fascinating. And I loved having the exposure to the Four Seasons and just the. Um, simple life that park city offered was really refreshing, coming from the hustle and bustle of Downtown LA and being in the city, it was just something I dreamt of, and I'm so grateful to have lived that dream, to be here and have to and to have raised my daughter here as well Michael Hingson  10:27 makes sense. And as I said, you now get to live your dream. You're living where you wanted to, and you've been there now for, like, 21 years, and you sound like you haven't changed your mind, you're very happy with it. Cynthia Washington  10:43 Yes, you know, my daughter's graduating college soon, and perhaps maybe I'll think of another location to move to. But for now, this is what I call home. This is where I've planted my my seeds and my roots for our little single mom family. So yeah, it's been great. Michael Hingson  11:06 Well, so you you say that you lived a social, socio economic experiment. Tell me more about what that means. Yes. Cynthia Washington  11:19 So while at Columbia University, I opted to live a socio economic experience to contrast the life that I grew up with. So as I mentioned, I attended Cal Poly, worked with enterprise, had a great career with them. When I came to Utah, I kept that career. After my divorce, I began another career at America first credit union. I saw, I saw that I needed to take a step back from the career world, and so I took a 20 hour teller position as I was figuring out my relationship with my husband and determining our next steps. And so once that was dissolved, I had this great team who saw my leadership skills and helped me climb another corporate ladder. After a few years one of my previous colleagues came to me and asked me to venture into Silicon Valley, doing business in Utah with a team, a Medicare sales team that I managed, and that was quite fascinating, talk about baptism by fire. I learned all things Medicare on the fly, and had a really amazing opportunity with that. And so I have steadily over time, climbed three different corporate ladders, made excellent income, six figures, generously raising my daughter here in Utah, and it has always been in the back of my mind to understand life from a different lens, to understand it with a different perspective. And so as a result, when I was in the Columbia application process, I had become really, really, really sick, deathly sick, I like to say I was on my death bed when I applied to Colombia because I was surviving on water and pressed juices for a little over a month, because I was having some difficulties internally. And so while I had that downtime, I had a lot of time to think, and it was important to me to apply at Columbia. Well, I originally applied to Northwestern and they recommended me to Columbia. And so when I did my Columbia application, it was important for me not to just take the northwestern recommendation, but to also set myself apart. And I thought, well, the socio economic experiment would be great at something I've been thinking about, you know, living life through a different lens. I had the savings built up so that I could do so. And I thought, Yes, I can do this. I can You can do anything you set your mind to. Quote. Eminem, I did. I did that. I lived it. I abandoned my ego, I abandoned all the luxurious items that I had, and lived this truly simple life. And it was quite fascinating, because the more I trusted that process, the more I grew and became still and trusted God's guidance in this journey that I was creating. Fast forward through the social media aspect of everything, I was reminded of some Hollywood friends that I had forgotten about, to be honest. And I don't know how you forget about them, but I did, because I never really spoke about those tender moments I had, and cherish them within my heart and my soul. But I was overcoming this really traumatic experience, a bad, bad relationship that put me into hiding, yet with being at Columbia, living the socio economic experiment and sharing my life through my social media influencer role, my Hollywood friends found me in a time of need, and through this reintroduction, I was reminded of a night I like to coin as dream night, and I call it dream night because that's the night I met Marshall Mathers, who the world knows as Eminem, and he and I were from completely different aspects of life, with completely different perspectives on life, and yet, when we met, we intersected. I was leaving Hollywood, he was coming into it, and we spent together, as silly as it sounds, playing beer pong, thinking through all of the world's problems. And in that conversation, I had mentioned that one day I was going to go to Columbia, and one day I was going to live the socio economic experiment so that I could help the world. And you know, he envisioned his dream of becoming this rap star, and together, we would reunite our forces for good to help elevate the world. And I forgot about this moment in time, to be quite honest, I just continued on a path that I naturally was creating when I was younger, because before meeting Marshall, I had met Kobe Bryant while I was a student graduating Cal Poly, and he was new, upcoming rising superstar into basketball. He had his eye on Vanessa. Her group of friends were very smart, and he knew he needed to knowledge up to get his girl. And so here I was this book smart girl, kind of hanging out in Hollywood. I had worked a job at Staples Center, because I love the Lakers, and it was really cool. I, you know, had me more court side than it did have me working because I gave away more of my tables, and I did actually work to spend time building these relationships with Kobe and the Lakers, which I'm so forever grateful for, and because Kobe recognized my book smart, his spotlight and together, we would have these Kobe talks, which ultimately built the framework for Mama mentality and my only ask of him as I exited Hollywood and that era of my life was that he named mob and mentality, mob and mentality, which he did. And so I, you know, I had. Had Mamba mentality. This up and comer rap star Eminem, who, honestly, I didn't even know was Eminem. For me, he was this guy from Detroit that I met through my friend Travis Barker, who happened to be the drummer blink, 182 but I was so unaware of all these people and who they were. They were, to me, were just people I knew and friends that I had. And, you know, fast forward to where we're at now. It's like we're all living our dreams, and it's really super cool. But the socio economic experiment came from that dream night with Marshall and this whole concept of who and how we wanted to be in this future version of ourselves and I wanted to be this socio economic experiment to understand life through a different lens, especially after meeting him that One night and hearing his life experience, my life experience that you know, it was fascinating to me, like I want, I I want to help people, but to truly help people and bridge those societal gaps that exist, Cynthia Washington  21:16 one has To have a full scope of life through all perspectives, and this opportunity through Columbia, with this experiment, positioned me to really embrace that, and now I am very happy because I think it has helped me appreciate the quality, true quality of life. You know, it's not about the money, it's not about the fame, it's not about the recognition. It's about love and family and caring and nurturing one another Michael Hingson  21:59 with and I would presume that you would say that that's what you learned from the experiment, Cynthia Washington  22:05 yes, yes, absolutely. That's what I learned. You know, here, as I was climbing all these different corporate ladders, I always thought it was about having more you know, having more money, having more things, having a bigger house, a nicer car and all this stuff, but truly abandoning all that stuff allowed me to live more because I appreciated the true moment as A gift, especially from being on my deathbed, you know, to being able to live each day to its fullest, that in and amongst itself, was a gift to me, and learning to be present for my daughter was a present for Me. And so these were all things that socio economic experiment taught me about appreciating life. Michael Hingson  23:07 So where do concepts like gratitude come into all of that? And how is gratitude help keep you centered and kind of moving forward? Cynthia Washington  23:18 Great question through this journey I've been on, I've learned to live each day with a grateful heart. I wake up daily appreciative of the moment, to be alive, regardless of what I have or what accomplishments I've achieved. I truly am thankful for the gift of life. And with that being said, I live in a spirit of Thanksgiving, not because Thanksgiving is on the horizon and the holidays grow near, but because having that gratitude rooted in my soul has helped me Stay focused on my Why stay firm in my beliefs and trust the process every step of the way, living with gratitude has just opened my Heart to the possibilities, and it's been a phenomenal growth experience. The more I give thanks, the more I give, the more I serve, the better I lead, the stronger I am, and the more abundant the blessings are. Are, and it's just truly remarkable to be this vessel for good living life with the spirit of Thanksgiving. Michael Hingson  25:12 If somebody were to ask you, how can you teach me how to really have gratitude and make it a part of my life, what? What kind of advice or what kind of guidance can you give someone to help them learn to be a person who's more grateful or have more gratitude? Wow, um, Cynthia Washington  25:33 if someone is looking to have more gratitude and develops a process in establishing more gratitude. I think it would just be to reframe your focus instead of, oh, I don't have these things, right? That's when I let go of my Louis vuittons my fancy car, and, you know, sold all my really nice clothes that you know, just to have some extra cash to accomplish more of my goals, I let go of all Those materialistic things. And instead of having the mindset of like, Oh, I'm getting rid of these things, I was I saw it as an opportunity. So I guess what I'm saying is to reframe, instead of it being like, I don't have these things, or the woe is me attitude reframe that too. I am blessed with a family, I am blessed with food, I am blessed with shelter, I am blessed with a job that provides me with stability. I am blessed with the person in the mirror who has awoken for this moment in time, awoken, awaked it has. How do you say that? Awakened, that's fine. Awakened, yeah, has awakened in this moment, you know, for another beautiful day, and then after that, reframing of the mindset, focus on the positives and count your blessings. I know that sounds so cliche, but be grateful for this. Yes, be grateful for the things that you do have, the people who love you love is the most durable power that there is, you know, and having that focus on those good things with a positive mindset reframed from the negative, you can easily shape yourself into a person who lives with gratitude and then reciprocate it. You know, as you, as you go about your day, give that gratitude to someone else with a nice smile or a thank you. And people can feel a thank you. People can feel a smile. People can feel that authentic, genuine sense of gratitude in any capacity of life. And that is far more reaching than that negative I don't have I don't have enough. I don't I'm not qualified for this type of negative mindset that weighs people down. Instead, when you live with gratitude, you feel lighter, you feel more alive, and you feel unstoppable. Michael Hingson  29:09 Have you ever read a book by a gentleman named Henry Drummond called Love the greatest thing in the world? Cynthia Washington  29:18 No, but it sounds like something I would enjoy reading. It's Michael Hingson  29:21 more, it's very short, but he he talks all about the fact that love is, in fact, the greatest thing in the most powerful thing in the world, and that that it is something that we all ought to express and deal with a whole lot more than than we do. Was written in, in, I think, the late 1800s I believe. But it is, it is well worth reading. As I said, it's very short. I've read the audio version, and it only takes an hour, so it's not very long book. But it doesn't need Cynthia Washington  29:59 to be well. I will definitely add that to my reading list, because my step brother called me love and it's my nickname, and all the work I have done while on my mom mission after Columbia and over the past few years to help bridge societal gaps, to make the world better for my daughter, her friends and our children and the world ultimately stems from love and gratitude and love are to my focuses. There you go. Michael Hingson  30:46 And as makes a lot of sense, as they should be well. So what have you been doing? Well, so you worked for enterprise, and then you went on, I guess, to do some other things. But what have you been doing since Columbia? Cynthia Washington  31:02 Well, since Columbia, my last class at Columbia was in finance. I studied finance, macro economics. And one more thing I forgot, that's okay. So anyway, well, my last class at Columbia was in finance and Oh, corporate governance, yes. So at Columbia, I studied corporate governance, macroeconomics and finance, while also completing my chief marketing officer executive education requirements and my last class being in finance aligned with Zions Bank, 150 year anniversary of being in business. I thought, wow, this is quite timely. Zions Bank is highly reputable, very respected organization in Utah. And I wanted to work with them while I finished Columbia, and initially I took a role to just kind of understand money real time, working on the front lines across a variety of different branches, and now I still work with them. I am in their retail banking administration department. I work with a great team. I am close to the SVPs, EBPs, and with the branches, our clients. I work on multiple different projects, doing different things, which is so fascinating because I'm in the heartbeat of the business, and it satisfies my my desire to stay relevant and use all my skill sets for good, because I have that ability to touch so many different people and projects in the work that I do at science bank, it allows me the flexibility to maintain my social media influencer status, and both give me the stability to be a good single mom for my daughter who's finishing Up in college. So I'm very grateful for that opportunity, and Colombia opens so many doors. As far as the social media marketing piece of the work I've done since Columbia, I sit on a handful of boards, Big Brothers, Big Sisters. I am on the boulder way forward legislative committee as a chair, and I continue to just do a bunch of philanthropic work, which I. I'm able to promote and highlight within the social media work that I do, so the two work beautifully together, and I am happy just to give back in the capacity I can using my skill sets at a maximized level, Michael Hingson  35:24 okay, well, you also formed your own company, didn't you? Cynthia Washington  35:29 Yes, I did form my own company. It's called level up with C dub, and that business has allowed me to work with amazing brands throughout Park Cities, silicon slopes and globally. It started, yeah, go ahead. No, go ahead. It started because I wanted to level up my community and bridge some gaps that I saw, and then it has grown into something bigger and better in the fact that the work that I'm doing is not only helping local businesses, but it's helping level up our youth, and creating an opportunity for our youth to follow a yellow brick road, so to speak, with my work that I have put forth so that they are more resilient, emotionally intelligent, and have the mental strength To endure this ever changing world. So it's been quite interesting to see how it's shifted from helping businesses mentoring individuals into this new space. Michael Hingson  37:14 And so what does the company do today? What? What you talk about helping youth and so on? Tell me a little bit more about what what you do and how you do it, and is it just you, or do you have other people in the company? Cynthia Washington  37:27 No, it's just me. Just now, just me. Yes, I don't have enough time to invest in it because Zions is my nine to five. I work at a local boutique in town to stay in the heartbeat of town, you know. And then I have the social media stuff that I do. So my calendar is quite full. The level up with C dub work has been word of mouth, and people like you have sought me through various platforms, and I like that. I'm not ready to scale it yet, even though it is scalable, but I like being able to control the the the incoming work and produce high quality products with my brand name attached to it. So right now, it's something that exists. Um, it's something it's a labor of love, and so I'm not quite ready to bring on a team, because it's multi faceted. There's a lot of mentoring, there's a lot of coaching, there's a lot of brand building, and these are all things that I just like to do on my own. Michael Hingson  39:20 So what kind of things do you do you do from a mentoring standpoint, what? What exactly does the company do? Cynthia Washington  39:28 Well, from a mentoring standpoint, I mentor across different platforms. I just received an Impact Award for mentoring girls in the tech realm of silicon slopes, over 1000 Utah high schoolers, actually, 1000s of high school girls have been mentored through this program called she tech, of which I am a part of and. Um, in addition to that, I have middle level professionals who want to level up within their career, who utilize me and my services to help coach them to their next corporate move. And so there's some one on one time. People hire me. I fit them into my schedule. We work together. They call me, you know, hey, I have this moment at work that's happening and I need some guidance. How do I navigate it? You know, sometimes it's easier to talk through that situation with a coach than it is to talk through it with your peer or manager, because you don't want to take away the integrity of the the momentum you've created at work. So I act as at sounding board for a handful of other executive, young executives who are up and coming, rising into their career, and so it's it's multifaceted. Everything's been word of mouth, and I don't have a website. I started with one, I perhaps might go back to creating one. But for now, everything is pretty manageable. I just wear a lot of different hats and work through a lot of different projects, helping many different people across different platforms. Michael Hingson  41:48 How do you keep it all together? Cynthia Washington  41:53 Great question. I use a calendar. I write a lot of notes down. I have a very systematic approach to everything that I have going on. I've learned to say no and to prioritize what's most important. I had an executive coach when I was in Silicon Valley and working in the Medicare realm of business and my executive coach brought so much value into being that sounding board for me and Springboarding My career that giving back in that same capacity is so rewarding for me. I find enjoyment out of it, and the busier I am, the more full I feel my life is. And so right now, I manage it all by writing it down and keeping it organized. You know, in my calendars, thankfully, there's flexibility with all that I do, which allows me to be very agile and giving back in the level up with C dub work that I do. Michael Hingson  43:21 Well, it sounds like when you had access to an executive coach, you were very observant about what they did, so that you could do that same sort of thing and pass it on. Because it sounds like you you took to heart the lessons you learned from that coach. Absolutely. Cynthia Washington  43:40 I had the best executive coach. And you know, when I was on my deathbed, she reached out to me and cared for me even though I was no longer her client. You know, we had become friends through that relationship, and I want to be that person for someone else, and that's why right now, I don't have anyone on my team with me, and I don't have an intention of scaling it At this point in time, because I try to, I to take on the workload with intention and purpose so that I can authentically lead and give back to help others grow and thrive within their realm of life, right? Michael Hingson  44:46 Well, you have written a book. Tell us about that and what what it is, and anything you want to talk about, Cynthia Washington  44:54 yeah, this is a book right here for those who. You are able to see Michael Hingson  45:04 it, and it's called Mind Matters. Cynthia Washington  45:07 Yes, sir, Mind Matters. It's the story of my life. It's a memoir encompasses everything and an easy to read book. It encompasses my travels, my corporate climb and fall, my Columbia education and studies, how I overcame some big hurdles with a grind, with grit, mindset and mentality. My time in Hollywood, what I like to call the trifecta me, Eminem and Kobe, and my work, the music of Eminem and Mama mentality with those three things, you can achieve anything. And what else does it include? Oh, it just has some really fun tales of growing up in California. I and some principles, guiding principles I learned from Columbia University that I wanted to encapsulate into this book and share again to give back to others. It's modestly priced on Amazon. You can buy it wherever books are sold. It's I didn't write it for fame or recognition. I respectfully share stories about my friends in Hollywood. Good and, yeah, it's a fun a fun story. I released it a year ago, October 10, and did my first book launch release party, November 15. And so it's really fun to see it become what it has, and to see its ripple effects throughout society. Michael Hingson  47:32 What did you learn about you from writing the book? Cynthia Washington  47:39 Oh, well, writing a book requires a lot of self discipline. I learned that I have lived a story rich with abundant blessings, and I learned that I have accomplished so much with having That spirit of gratitude. I grind it with grit, resilience, that has catapulted me into the space that I am living in now. However, it was also a very humbling experience as I wrote the book, I it healed me in some ways, because I had been in hiding for a year, and as much As I was sharing my life on social media, I was still afraid to live my life because I was in hiding, and so it helped me heal from that trauma, which is why I have it modestly priced, because if I can help someone else overcome something as traumatic that I have lived by sharing my story and giving hope through my story, then I want to put it out there. I'm not in it for money. I'm in it so I can help our society through this humanitarian effort, you know, and sharing a little bit about me might help someone in their time of need. So, yes, I love. Learned. I learned to heal, I learned to trust the process, and I learned who I am. Michael Hingson  50:08 It makes a lot of sense. And I asked the question, having written three books and learning from all three of them, various things about me, but also just learning to have the discipline and to go into that place where you can create something that hopefully people in the world will appreciate. I think that's that's a really cool thing, and clearly you've done that. Cynthia Washington  50:38 Yes, thank you, and you definitely can understand that, you know, you put your heart and soul into this book of creative mindfulness, and it's truly rewarding to share it with other people. And I like to say my books wrapped with my daughter's big thank you hug, because it's wrapped in her artwork that she drew, that I have framed, and I thought it was a perfect cover for it. And it's it's really a blessing to have gone through the trauma, live through it, and for her to see this work of art, share my story and help others and her. Thank you. Hug around it is even a bigger form of love Michael Hingson  51:44 you have won, and you mentioned it earlier, a she Peck she tech champion Impact Award. Tell us about that award, what it is, and a little bit more about why you won one and so on. Cynthia Washington  51:58 Yes, so while at Columbia, I did the level up with CW work, I worked with Zions Bank, had the social media influencer role, and I aligned with a lot of great women and businesses throughout Park City, Salt Lake and silicon slopes, those women became friends and she Tech was founded by one of my friends, and I became involved in that about five years ago, as a mentor, a role model, an influencer, helping young girls learn that there is opportunity in The tech space. Technology space for women and girls learning and their worth, their their value and creating opportunities for them. And so through the social media aspect, I have been able to share to share the great work of she tech and women tech Council and some other brands that I've aligned with to help young girls see other women leaders actively working and living in these different capacities. So all of the work that I do goes hand in hand with this mentoring space and helping our youth see their potential. Chi Tech, I was one of 30 who received that award this year, I was humbly honored to be a recipient of the award. I knew the work I was doing was focused on my love to change the world for my daughter and make the world a better place for her, her friends and ultimately, all children. I just didn't realize how far reaching my impact was until I received the email notifying me of this. Impact Award, and when I stood on stage with all these other champions, champions, champion champions, championing change and this trajectory of our world. It just reinforced all of the work I have done and the profound impact it's having on our youth today, and it's remarkable to like. I can't, I can't express the depth it has, because it's so far reaching, and it's something beyond my wildest dreams that I've created through my work, through all these different intersections of strategic marketing and social media brand work and leading by Cynthia Washington  56:16 good and using my influence for good. And it's just truly amazing to see that I've helped 1000s of teenage girls understand their potential, their value and their worth, knowing that there's so many different possibilities in the tech space for them to learn, grow and do Michael Hingson  56:47 well, congratulations on winning the award. That's a that's a cool thing, and obviously you're making a big difference. Cynthia Washington  56:57 Thank you so much. I'm still so humbled, and I keep having to ground myself because I never expected to be in this moment. I simply was a mom on a mission to change the trajectory for my daughter, and receiving this award was something I never expected, and I keep ground, grounding myself, because I just I'm so humbly honored to have received it, and to have come to this, this elevated level of where I'm at in my current life, by giving up everything, I became something so much bigger and better than I ever expected or or planned for myself, and it's profound to me, and I just have to constantly ground myself and remind myself like that it's it's okay to be here. Michael Hingson  58:17 That's what gratitude can do, and that's what gratitude obviously does for you, because you you clearly exhibit a lot of gratitude in in all that you say and all that you do. And I think that's extremely important. People really should think a little bit more about gratitude than they then they typically do. But you know, it is something that that clearly you have put in the forefront of of your being. You do a lot with social media. And tell me a little bit more about about that as we move forward here and get close to wrapping up. Cynthia Washington  58:57 Well, yes, I do do a lot on social media, but before I answer that question, you found me through social media, and I want you to share a little bit about how you discovered me knowing that you're unable to see a lot of the content I create. So how were you able to find me? And then I'll answer that question. Tell me what intrigued you Michael Hingson  59:31 when you say not see the content, like, What do you mean? Cynthia Washington  59:36 Well, you have a blindness, vision impairment, correct, Michael Hingson  59:46 not an impairment, but that's okay, but, but what is it that I don't see exactly? Cynthia Washington  59:52 How do you see my social media content for you to be able to find. Michael Hingson  1:00:00 I use a piece of software that verbalizes whatever comes across the computer screen, so hearing the the text, listening to what your profile on LinkedIn says about you and so on, is all just as straightforward for me as it is for you, and to describe that in great detail would be like me asking you how you do what you do. It's what we grow up learning. The reality is, blindness isn't the problem. That's why I said it's not an impairment, because people always think about blindness as a visual impairment. Well, visually, I'm not different because I'm blind and I'm not impaired because I am blind, if, if the reality is impairment has nothing to do with it, and we really need to get away from thinking that someone is less than someone else because they may not have the same senses that that we do. And while I don't necessarily have eyesight, I have other gifts that I've learned to maximize, and probably the greatest gift of all, is that I don't happen to be light dependent like you are. The reality is that for you, when there's a power failure or something that causes all the lights and everything to go out, you scramble looking for an iPhone or a smartphone or a flashlight or something to bring light in, because we spent a lot of time bringing light on demand. To you ever since the light bulb was invented, I don't have that problem. The power goes out, doesn't bother me a bit. The reality is we've got to get away from this idea of thing that somebody is impaired because they don't have some things that we do. There are a lot of ways to get information, and eyesight is only one of them. Cynthia Washington  1:01:48 I love that, and that's exactly why I wanted you to explain that, because I think that's super important as we discuss unstoppable mindset. I think that's a critical necessity for society to learn and to know, and because you were able to find me using these great resources that you have and the work I'm putting forth intrigued you to bring me into this meeting with you. So I am, again, so grateful that we have this opportunity to collaborate in this space, bringing both our good works together to Oh, help level up awareness that there are no limits. We are unstoppable. Glasses shattering everywhere because of people like you and me who are doing this good work to change the trajectory of the world, and social media for me, has given me the opportunity to do what you do in this podcast. Michael Hingson  1:03:14 If you want people to be able to reach out to you and interact with you, how best can they do that Cynthia Washington  1:03:22 the like you did through LinkedIn is great. That's how I do receive most of my work is through LinkedIn. People find me there and will message me through then, LinkedIn, what? Michael Hingson  1:03:43 What's your LinkedIn name or your house? Cynthia Washington  1:03:47 Cynthia Washington. Okay, that's easy, yes. Cynthia Washington, Park City, Salt Lake City, will get you to me. Another outlet is through Instagram. I'm little bit more hesitant to reply to the direct messages on Instagram. I do try to filter a lot of my content and screen things. So I do trust LinkedIn a little bit more. As far as the messaging component is concerned, also, I have provided you with my email which you're happy I'm happy for you to share. Okay, so any of those three means will get you connected to me. I do not have a website. As I said, everything is organic, authentic and word of mouth. My Plate is really full, and so I like to be selective of the projects I bring on in hopes that they give back to society in one way or another. Lacher, I'm not doing it to chase every deal or get a bunch of free product. I do it with a very intentional Spirit giving back with gratitude that karmic effect goes a long way well. Michael Hingson  1:05:18 I hope people will reach out. You clearly have a lot to offer, and I think you've you've given us a lot to think about today, which I appreciate a great deal. So thank you very much for that. I want to thank all of you who are listening or watching our podcast today, or maybe you're doing both listening and watching. That's okay too. I want to thank you for being here with us. Love to get your thoughts. If you have any messages or our ideas you want to pass along. Love it if you'd reach out to me. Michael, H, I m, I C, H, A, E, L, H i at accessibe, A, C, C, E, S, S, I B, e.com, you can and I would appreciate it if you would, wherever you're listening or watching this podcast, give us a five star rating, and please give us a review. We really value your reviews highly, and I would appreciate it if you would do that. If you know of anyone Cynthia, you as well, who you think ought to be a guest on unstoppable mindset, please let us know. Introduce us. We're always looking for people to come on to help show everyone that we're all more unstoppable than we think we are. But again, Cynthia, I want to thank you for being here. This has been absolutely wonderful. Can you believe we've been doing this over an hour already? Cynthia Washington  1:06:37 Oh no, not at all. Oh yeah. Well, I am so forever grateful again, and as we head into the holidays, just remind everyone to live with a spirit of gratitude, be kind to others. And there are no limits. It's time to shatter those limits that we have created as barriers and Live limitless with an unstoppable mindset. Michael Hingson  1:07:09 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

Send us a textOn this week's episode, the Naughty List returns with a hang out episode. Just three friends, goofing around. The Fat Dude is joined by co-host of Screams From the Basement, Casey Kelderman, and the dad-mode voice of the Sioux Falls Stampede, Charlie Eccles to chat about Wild Wild West. We dive into the Burger King toys, Salma Hayek's non-role, Will Smith's Fresh Princes, giant spiders, and how the film's theme song is a million times better than the movie. You can find Casey online with Screams From the Basement, across social media and wherever you get your podcasts. Charlie can be found at the Sioux Falls Stampede home games and sometimes ring announcing for New Sound Wresting.Follow Fat Dude Digs Flicks across social media:Facebook - Fat Dude Digs FlicksInstagram - FatDudeDigsFlicksTwitter - FatDudeFlicksTikTok - FatDudeDigsFlicksLetterboxd - FatDudeFlicksSubscribe to this podcast on Apple Podcasts, Spotify, Amazon Music, Goodpods, or wherever you get your podcasts. Search for Fat Dude Digs Flicks and click on that subscribe button. Please take a second to rate and review the show, while you're at it!Subscribe to the Fat Dude Digs Flicks YouTube channel and send a thumbs up or two my way!If you'd like to contact me for any recommendations, questions, comments, concerns, or to be a future guest, you can send an email to FatDudeDigsFlicks@gmail.com.And now the call to action:To help get aide to civilians in Gaza suffering from unjust military action:Help.Rescue.OrgSave the ChildrenHDF - Gaza EmergencyPCRFBuild PalestineThe fight for Women's Reproductive Rights continues. If you are interested in supporting a woman's right to choose, please look into the following organizations:Planned ParenthoodCenter for Reproductive RightsPathfinder InternationalNational Women's Law CenterNARAL Pro-Choice AmericaReligious Coalition for Reproductive ChoiceEquality NowEvery Mother CountsGlobal Fund For WomenHelp protect, defend, and support our LGBTQ+ brothers, sisters, and non-binary spiritual siblings by checking out:Transformation Project SDGLAADTrans LifelineThe Trevor ProjectThe Center of Excellence for Transgender HealthGender DiversityHuman Rights CampainIt Gets Better ProjectThe Transgender Law CenterFORGEGLSENThe Matthew Shepard FoundationPride FoundationTransgender Legal Defense and Education FundTrans Women of Color CollectiveTrans Youth Equality FoundationNational Center For Transgender EqualityTrue Colors FundThe Trans Culture District Support the show

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP230  In episode 230, Coffey talks with Linda Swindling about how HR professionals can build negotiation skills, increase approachability, and advocate more effectively inside their organizations.  They discuss why people fear negotiation and how media influences our mindset; the role of everyday micro-negotiations in building confidence; how to uncover true needs through strategic questioning; using the A-S-K framework to navigate difficult conversations; ways HR can speak up when discussions go off-track; understanding personality and negotiation styles; overcoming internal narratives that limit assertiveness; developing boundaries and protecting emotional energy; and helping leaders adopt negotiation as a core communication skill.  You can find Linda's assessments and tools including the “What's My DEAL Style?”, “How Well Do You Ask?” assessments and “Negotiate Like a CEO” E-Book here https://www.lindaswindling.com/assessments  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Linda Swindling, CSP, CPAE, is a globally recognized expert in negotiation, high-stakes communication, and leadership influence. Ranked among the Top 15 Negotiators in the World by Global Gurus for six consecutive years, she equips leaders and professionals to negotiate what matters—from closing major deals to dealing with workplace drama with confidence and clarity.  A Certified Speaking Professional and inductee into the National Speakers Association's Speaker Hall of Fame (CPAE), Linda is also a Professor of Practice in Negotiation and Dispute Resolution at the University of Texas at Dallas.  Her negotiation expertise was refined in the courtroom and the boardroom as a practicing corporate attorney and later, a strategic advisor to CEOs. During her 10 years practicing law, Linda became a partner and a mediator, successfully negotiated several million-dollar deals, and resolved cases that “couldn't be settled.”  For more than 25 years, she has delivered innovative, research-based programs which result in better conversations, proactive dispute resolution, and high-performance leaders and teams. You won't hear anecdotal or intangible theories based on books she read. Instead, you get strategies that produce breakthrough outcomes and lasting results.  Linda's clients include Fortune 100 companies, government agencies, and associations seeking to boost performance, build resilient cultures, and champion change. The creator of the popular Passport to Success book series, she is the author/co-author of more than 20 books including Ask Outrageously, Stop Complainers and Energy Drainers, and The Manager's High-Performance Handbook.  Whether she's speaking from the stage or coaching executives behind the scenes, Linda empowers professionals to use their voices effectively, resolve conflict respectfully, and negotiate durable outcomes that benefit all parties.  Linda Swindling can be reached at: https://www.facebook.com/JourneyOnLindaSwindling https://x.com/LindaSwindling https://www.linkedin.com/in/lindaswindling/ https://www.youtube.com/@LindaSwindling  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Identify the psychological barriers that make negotiation feel uncomfortable for most professionals. Apply the A-S-K framework to improve preparation, questioning, and next-step planning. Strengthen leadership communication by encouraging employees and executives to clearly express what they really want.  

 The Spirit of Excellence 2

In this episode of In Search of Excellence, Randall Kaplan sits down with Rick Caruso, the billionaire real estate developer and former Los Angeles Mayoral candidate who revolutionized the retail industry. From the iconic Grove to the Rosewood Miramar Beach, Caruso's properties attract more visitors annually than Disneyland. But his journey wasn't a straight line to success. Rick opens up about his father's legal troubles and prison time, the power of resilience, and why he believes "shit work" is essential for young entrepreneurs. We also dive deep into his controversial but effective views on solving homelessness in Los Angeles and the specific business strategies that allow his properties to outperform the national average by 3x.Timestamps:00:00 - Intro: Why doesn't a billionaire solve homelessness?01:42 - Rick's family roots & the rubber band on his money clip 03:59 - Dealing with his father's legal trouble and prison sentence 07:23 - The "Dollar Rent A Car" comeback story 10:49 - Rick's plan to fix the homeless crisis in LA 14:40 - Why you need to do the "shit work" to succeed 17:37 - Is college necessary today? (USC & Marshall School) 22:34 - Rick's first real estate deal: The Midvale Duplex 24:05 - The "Parking Lot Strategy" and 100% financing 31:43 - The vision behind The Grove & the famous trolley 35:39 - The art of Cold Calling & Networking38:17 - Why Caruso properties earn 3x the national average 41:34 - Building the Rosewood Miramar Beach & defying NIMBYs Make sure to LIKE, COMMENT, and SUBSCRIBE for more interviews with the world's most successful people!About the GuestRick Caruso is the Founder and Executive Chairman of Caruso, one of the largest and most admired privately held real estate and hospitality companies in the United States. A visionary developer, Rick is known for creating community-centric destinations like The Grove, The Americana at Brand, and Palisades Village that have redefined the retail experience. He served as the President of the Los Angeles Police Commission and the President of the USC Board of Trustees, and in 2022, he ran for Mayor of Los Angeles.Want to Work One-on-One with Me?I coach a small group of high achievers on how to elevate their careers, grow their businesses, and reach their full potential both professionally and personally.If you're ready to change your life and achieve your goals, apply here: https://www.randallkaplan.com/coaching Listen to my Extreme Preparation TEDx Talk here: https://www.youtube.com/watch?v=MIvlFpoLfgs Listen to this episode on the go!Apple Podcasts: https://podcasts.apple.com/us/podcast...Spotify: https://open.spotify.com/show/23q0XIC... For more information about this episode, visit https://www.randallkaplan.com/ Follow Randall!Instagram: @randallkaplan LinkedIn:  @randallkaplan TikTok:  @randall_kaplan Twitter / X: https://x.com/RandallKaplanWebsite: https://www.randallkaplan.com/1-on-1 Coaching: https://www.randallkaplan.com/coachingCoaching and Staying Connected:1-on-1 Coaching | Instagram | YouTube | TikTok | LinkedIn

  If you've ever walked into a team meeting or strategy session and felt like the stories being shared weren't shifting anything…this episode is your reframe. Today I'm talking with David Hutchens, storyteller, author, organizational consultant, and creator of some of my absolute favorite tools for leaders who want to use narrative to build alignment in their teams.  David has worked with global organizations to help them move from merely telling stories to making meaning together, and that's exactly what we dive into today. David breaks down why: Storytelling is humanity's oldest sense-making technology The story itself is not the end, but the beginning of a deeper team conversation Alignment doesn't happen when one person tells a great story… it happens when the team talks about what that story means Groups who make meaning together actually become a community Story circles can transform a team's connection, coherence, and creativity "Emotional data" is just as real as any spreadsheet—and storytelling can reveal it He also introduces his beautiful "geography of meaning" framework, which helps teams explore a story from three different orientations: Behind the text – What did we notice about the storyteller, ourselves, or the room? Within the text – What images, moments, or messages stood out inside the story? In front of the text – What wisdom can we pull forward into our team's future? And the three listener roles that bring this alive: Witness. Harvester. Connector. This episode is the perfect companion to my earlier conversation with Brett Davidson, where we explored the shift from storytelling to storylistening, and how individual stories can accidentally silo us unless we build a collective narrative. If David gives you the "how" of sense-making, Brett gives you the "why" of collective storytelling for strategy. Together, these episodes are your starter kit for Reframe to Create 2.0, moving from "me" to "we," from solo creating to community sense-making, and from personal story to shared story. Because if we want to create together, we must reframe together.   About my guest:  David Hutchens has been exploring the intersection of narrative, leadership, and complex systems change for more than 20 years. A bestselling author, business writer and learning designer, he creates solutions for Accenture, Harvard Business Review, The Coca-Cola Company, Wal-Mart, IBM, The US Olympic Committee, and many others. His partnerships include a recurring instructor position with the globally renowned INSEAD School of Business in Fontainebleau, France. He speaks to organizations and leadership teams all around the world on the topic of storytelling as an organizational capacity. His new book is "Story Dash", was published August, 2021. It is his ninth book.  He is the author of "Circle of the 9 Muses: A Storytelling Field Guide for Innovators and Meaning Makers," (Wiley & Sons 2015). He created the innovative Leadership Story Deck — an innovative, card-based resource for developing narrative driven communications. The popular resource is now available on Amazon.com.  A nationally recognized developer of innovative learning products, David's work has been recognized with distinctions such as Training & Development's "Training Product of the Year" award; ASTD's prestigious "Excellence in Practice" award; Brandon Hall Gold award, and more.   Contact David:  Email: David@DavidHutchens.com Resources: www.StorytellingLeader.com/resources  Website: www.DavidHutchens.com LinkedIn: https://www.linkedin.com/in/davidhutchens/ About: The Reframe to Create podcast is hosted by Joy Spencer, an Executive Leadership and Storytelling Coach, Speaker, and Organizational Development Consultant working with professionals and leaders at all levels within organizations.  Joy leverages over 17 years of experience she gained while working to champion change in social justice movements, including those related to global access to essential medicines and consumer advocacy for online privacy.  This work required a dogged commitment to not merely challenging the status quo, but to reimagining and working towards creating an ideal future.  It is this commitment to creating that has shaped Joy's coaching philosophy and approach today. Using her signature C.R.E.A.T.E. framework, Joy guides her clients through a process to become incomparable in work so they can get paid to be themselves.   Follow Joy on LinkedIn  - https://www.linkedin.com/in/joy-spencer/ Geography of Story Download

Send us a textWhat does it take to build mental health care that first responders actually trust? We sit down with former Revere police officer Joe Rizzuti, whose journey from stacked line-of-duty trauma and alcohol use to peer support leadership strips away the clichés and gets to what works. Joe's story starts with a tough childhood, a military turnaround, and a policing career shaped by high-stakes cases and a deep love for community. It also includes administrative betrayals, devastating calls, and the moment he walked into On-Site Academy expecting a firearms range and found a lifeline instead.From there, Joe breaks down how cultural competence changes outcomes. If a clinician doesn't understand roll call, shift work, gallows humor, and the weight of cumulative stress, trust collapses. He explains how he vets treatment programs—On-Site for acute resets, First Responder Wellness in California for intensive trauma work, and union-aligned options like IAFF Centers of Excellence—while calling out profit-first models that fail responders. We talk insurance constraints, travel realities, and why credibility is earned one referral at a time.We also tackle the retiree cliff and why too many officers and firefighters struggle within five years of leaving the job. Joe's answer: a coaching model adapted from recovery support that restores purpose, routine, and community long before the badge comes off. The takeaway is clear—care must be team-driven, ego-free, and relentlessly practical. If you lead, remove barriers. If you treat, learn the culture. If you're a peer, keep checking in long after the headlines fade. If you are interested, please visit the Onsite academy at https://onsiteacademy.org/ Visit the NEPBA at https://www.nepba.org/Subscribe, share with a teammate who needs it, and leave a review to help more first responders find this conversation.Freed.ai: We'll Do Your SOAP Notes!Freed AI converts conversations into SOAP note.Use code Steve50 for $50 off the 1st month!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showYouTube Channel For The Podcast

Special Guest Curt Tueffert www.peaksalesstrategy.com   Welcome back to Podcast Profits Unleashed — the show dedicated to helping coaches turn podcasting into a powerful client attraction system, whether you're behind the mic or showcasing your expertise as a guest. Today, I'm joined by sales leader, keynote speaker, and author Curt Tueffert, whose mission is simple: help people close more deals with confidence. His book, Five Stones for Slaying Giants, is built on the idea that, just like David and Goliath, we're all facing “giants” in our business — fear of selling, unclear messaging, or believing no one wants what we offer. Curt shares how these “stones” — Passion, Excellence, Vision, Value, and Confidence — become tools we can actually use to eliminate the inner blocks that keep us stuck. What I love most about Curt's approach is that he doesn't try to turn coaches into stereotypical pushy salespeople. Instead, he helps them become curious problem-solvers whose goal is understanding — not convincing. Using assessments like DISC and Sales IQ, Curt helps individuals and teams pinpoint where their confidence and communication skills need strengthening, then builds progress through small, repeatable wins. One of the biggest insights from this episode? Today's buyers are already far down the decision path before they ever speak to us. Technology and AI are handling the early research and comparisons — which means that when a prospect finally shows up, what they need most is a human conversation. Curt shows us how to leverage AI as a support tool — for prep and research — while relying on our emotional intelligence, listening skills, and trust-building to guide the sale across the finish line.   Key Takeaways: I realized that our biggest sales giant is often our own self-doubt — not the market or the competition. Shifting from transactional sales to consultative conversations is the real difference-maker. Discovery is the one step AI can't replace — human curiosity creates trust. Asking open-ended, behavior-aligned questions unlocks motivation and momentum. Your personal uniqueness — your voice, your story, your insight — is what helps you stand out in crowded markets. And before we wrap up, I share an important tip on how your podcast guest appearances become your long-term SEO digital footprint. You're going to want to use that!

In this episode of the HR Mixtape, host Shari Simpson sits down with Celeste Warren, Vice President of the Global Diversity and Inclusion Center of Excellence at Merck. They delve into the critical topic of Diversity, Equity, and Inclusion (DEI) in the workplace, emphasizing that inclusion is a shared responsibility across all levels of an organization. This conversation is particularly timely as companies navigate the complexities of employee experience and strive for inclusive leadership in a rapidly changing environment. Listener Takeaways: Learn how to foster a culture of inclusion by engaging all employees in DEI initiatives. Discover why aligning employee resource groups with business goals can drive organizational change. Explore strategies for measuring the impact of DEI efforts beyond traditional metrics. Hit “Play” to gain valuable insights on integrating DEI into your organization's fabric! Guest(s): Celeste Warren, Vice President, Global Diversity and Inclusion Center of Excellence, Merck

This special episode is taken from the launch of the inaugural Michael J. Gerson Prize for Excellence in Writing on Faith and Public Life. Through this conversation, held at Washington National Cathedral in November 2025, you'll learn a lot about Michael, and what his legacy means for us now. What you'll hear in this episode is a conversation moderated by Trinity Forum President Cherie Harder on “Conscience, Courage and Craft: The Duty of the Writer in an Age of Confusion.” The all-star panelists are Peter Wehner, David Brooks, Christine Emba, Russell Moore, and Karen Swallow Prior. You'll also hear videos provided in Michael's memory by two of his friends – President Bush, and Bono.“Our responsibility [as writers] is to … remind our readers and our audiences of the good, the true, the beautiful, the virtuous … to show that those things can be lovely, actually, to redefine those words in ways that don't make them smell of just old books and past lectures that we've moved past, but something that can be alive in this moment.” —Christine EmbaLater that evening, Matthew Loftus was named as the inaugural winner of the award. You can find writings by Matthew, and by Michael Gerson, at TTF.org. You can also find the full YouTube video of the evening there. While you're there, why not consider becoming a member of the Trinity Forum? Join us in exploring timeless Christian wisdom together, so you gain clarity and courage for your own life, and help cultivate a renewed culture of hope - including through next year's Michael Gerson Prize.

Arthur Brooks might be the only Working It Out guest who's crossed paths with Jerry Seinfeld, Oprah Winfrey, and the Dalai Lama. He's a professor and bestselling author, whose books include The Happiness Files, From Strength to Strength, and Build the Life You Want, which he co-authored with Oprah. Mike sits down with Arthur, whose speciality is the science of happiness, to explore what goes on in the brains of comedians and audiences at comedy shows. They discuss creative productivity, how Arthur prepares his lectures, and the benefits of gratitude.Please consider donating to Foundation for Excellence in Higher Education Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.