Executive Innovation Show

Today, we're gonna be talking about a question we get all the time — is video banking affordable?So the one bucket I want to break down on is video banking and the ROI. We have a great ROI calculator that you can click on here in the show notes and see your actual video banking ROI for your individual bank or credit union. But really the ROI comes from several different buckets.It comes from, on average, a 20% efficiency in your workforce. It comes on the increased conversion rate on your website, traffic, reducing application abandonment rate, increasing the conversion rate of new customers. Then it also comes from the relationship management side and increasing wallet share with existing customers.The second bucket I wanna talk about is staff optimization. A lot of banks and credit unions have reduced their staff in certain locations with centralized hubs, with smaller micro branches and the ability whether somebody comes into a physical branch and you only have, you know, one business banker in that location.They're tied up for the next 20 to 30 minutes, having a cove or cubbie where you have video banking to connect that person to another business banker in a different location really allows you to optimize that staff across locations.That really goes into number three, as well as the physical branch, and real estate is not as important in the banking community anymore. Expanding your market share without spending on average 2 million per physical branch location with video banking.It really allows you to expand into markets where you do not have a physical branch or expand into markets that are outside of that five to a seven-mile radius of driving distance. So it allows you to acquire new customers and hire folks in a centralized hub, in a centralized location to support those markets.The last one that I wanna talk about is: is video baking affordable? Comparing it to ITMs. And so as we look at interactive teller machines and the average cost being $80,000 per hardwired ITM, that is only good. If somebody is driving to that existing branch location, and if they're an existing customer, it doesn't support new customer acquisition. And in comparison to one ITM at $80,000, the average video banking customer is spending about $1,500 a month or $18,000 a year.That is not tied to a physical location. So if we compare the 80,000 to 18,000 and the average span has a minimum of three videos ITMs, we're really comparing 18,000 to $240,000. So food for thought on answering the question is video baking affordable. You could click more to really look at our optimizing branch workforce white paper, an infographic, and really walk through that, play around with the ROI calculator. As you're looking at your budgets for 2022, asking "Is Video Banking Affordable?" make sure to schedule a demo today to see for yourself.Support the show (http://www.helpinghumans.care)

There are many types of loans out there today that banks and credit unions, as well as mortgage companies, offer to consumers and business customers through their websites. A lot of companies and financial institutions are in different processes of providing lending services. Online, most have moved to digital service platforms where customers can get rates, apply online, and fully get a loan — digitally.Online credit checks offer you options, where you can fill out an application and somebody, will get back to you. Video banking provides a very good increase in conversion rate to put the digital lobby on those loan application pages to increase the conversion rate in some cases over 70%.Let's break down the traditional process VS. video banking to do some comparison of the typical application in pages on your website.www.onetouchvideobanking.com/podcast/driving-loans-through-video-bankingSupport the show (http://www.helpinghumans.care)

Today, we're gonna be talking about video chat solutions for banking and three ways to improve the digital banking system. We're gonna be going over different ways of if you're doing digital banking today and customer expectations now with digital banking, as well as some improvements there.If we're calling the bank, we're expecting that they're answering in about 20 seconds or less. And if we're doing some type of live chat, that's 48 seconds or less. This is outlined in our Digital Transformations white paper. If you click on the link and the podcast show notes, you can see all these expectations outlined in that white paper, if you wanna follow along with this podcast. As you look at your digital strategies and your digital banking system and, and what should be included in that for 2022, please make sure you're looking at the video chat solution for where those levers should be, what departments they should be in, and how to best use that from an acquisition as well as a servicing perspective. That's all for today's podcast as always, please comment give us future topics for future shows and subscribe to get your podcast delivered to you next week.Support the show (http://www.helpinghumans.care)

A lot of you might have seen our video banking ROI calculator, in which you can calculate your own ROI for your bank or credit union. It breaks it down by department. So the conversion rate will be a little bit different for a mortgage conversion rate application page versus just opening a checking account. We're talking today about the differences between the two.So where does video banking really come in and move that needle in the ROI versus a standard customer page with the video banking, digital lobby?Putting that digital lobby in the bottom right-hand corner of every one of your application pages will really reduce your abandonment rate. So if I start an application and I have questions or it's taking too long or whatever it may be, I should be able to click a button and video with a video banker and that should be routed to the appropriate person. If I'm filling out a mortgage application, it should route to a loan officer. If I'm filling out opening a checking account, it should write to somebody that can handle checking and allow them to be able to video with the customer and then be able to share their screen and walk through that application, not let the banker or teller do anything on the customer member screen, but be able to see and let them take action them full in what the information is and walk through that journey.It's gonna be somewhere in the 5% to 20% range. And then it's gonna show you based on that, how you're going to really be able to see the numbers for your video banking ROI and what that's gonna look like. Just on average, if you're going to add that, I mean, you're gonna be increasing your ROI 300% to 500% depending upon what department that is. So do your own scenario to fill it out and see what your ROI is.Click on the link in the description, play around with the tool and see really where your budget should be for video banking for 2022, and how to incorporate that on your application pages for higher conversion.Please leave us any comments or questions that you want to be addressed on a future podcast and stay tuned for next week. Thanks!www.onetouchvideobanking.com/video-banking-roi-calculatorSupport the show (http://www.helpinghumans.care)

Today, we're going to be talking about the Key Ingredients For Success In Video Banking and the technology uses for those features. We get a lot of questions about that and want to break them down in this podcast. The first feature that I'll talk about is developing a customer-centric model. What does a customer-centric model really mean? Rather than thinking about how the bank or credit union has done business in the past and doing processes and technology around what is best for the financial institution, you're putting on your customer's hat, your customer's shoes, and really thinking about what is best for them. So we actually break this down in further detail in our Video Banking Beyond Four Walls white paper. Embrace the change. Get your systems and processes in place today versus trying to have an overnight strategy implemented. It is part of the future and its part of today. So to really get that competitive advantage and get the ROI for video banking, utilize those top features. If you really wanna learn more about looking at these features and breakdowns in the ROI, the Video Banking Beyond Four Walls white paper is what you want to read. Stay tuned — we're gonna be talking about video banking, ROI, driving loans through video banking in the sessions next week. Thanks.Support the show (http://www.helpinghumans.care)

Hello everybody, and welcome to today's Knowledge Knugget brought to you by One Touch Telehealth. We're going to be talking today about growing family practice groups with telehealth. A lot of family practice groups across the U.S. Are trying to figure out the new normal of seeing patients in person as well as still accommodating telehealth. One of the key mistakes that we're seeing across family practice groups is practices going back to seeing patients only in person. There are many ways to market new patients, as well as retain existing patients with telehealth. It's not one or the other. It's a new blended environment, a hybrid telehealth model. So family practice groups should look at their appointment types and look at patient demands for telehealth and convenience when determining what needs to come in person and what should be offered as telehealth. To learn more on telehealth marketing, download our FREE white paper, click here.To learn about One Touch Telehealth, click here. If you have any questions that you want us to address on the podcast, feel free to contact us. Support the show (http://www.helpinghumans.care)

Hello everybody. And welcome to today's knowledge nugget brought to you by One Touch Video Banking. Today's topic is one we get all the time and want to break it down - what is a Video Lending Advisor? Some folks were doing it pre-pandemic but Video Lending Advisors have been rapidly expanding.They could be for a mortgage, could be auto, it could be for commercial lending. Have them instantly through your website - fully branded with the touch of a button - whether it's to schedule appointments, which a lot of these banks have gone to, or if you walk into a branch and see somebody and you have to have a scheduled appointment which frustrates people.So having that right on your website, the ability to instantly talk to a Lending Advisor with a click of a button, and the option to have a virtual appointment with a Video Lending Advisor.So why is video lending advisors important? A lot of younger demographics - and when I say younger demographics don't mean younger, younger... I mean your Millennials even your Gen Xs - do want advice and handholding on lending. Whether it's an auto loan, whether it's a mortgage, whether it's buying a building on the commercial side... or even as you saw during the pandemic, all the PPP loans for small business lending people like to have that face-to-face relationship. Now we live in this convenient world where we don't want to have to drive a couple of hours round trip in traffic to a bank to talk to somebody. So that's today's Knowledge Knugget brought to you by One Touch Video Banking. If you want to learn more about what video lending advisors are - we do outline it in our new White Paper. If you click on the notes here and download a copy of that as always, please subscribe to the podcast to get your weekly knowledge delivered in your podcast player of choice. And we'll see you next week.Support the show (http://www.helpinghumans.care)

Hello everybody and welcome to today's Knowledge Knugget. We're going to be talking about telehealth marketing in today's healthcare market and how to market around telehealth brought to you by One Touch Telehealth. You've probably seen the news, there has been a lot of talk about Amazon getting into telehealth, they're doing big marketing for that initiative. Walmart has acquired a company that is going to be in the telehealth space nationwide and pretty much every market in the rural community. Best buy talked about being in this space as well as Sam's club. So there's a lot of marketing and big dollars being spent on telehealth and acquiring patients. If you're a healthcare provider, a practice group, or a hospital in today's market, then you need to have a strategy and a plan around your telehealth marketing.To learn more on telehealth marketing, download our FREE white paper, click here.To learn about One Touch Telehealth, click here. If you have any questions that you want us to address on the podcast, feel free to contact us.  Support the show (http://www.helpinghumans.care)

Hello, Everybody. And welcome to today's Knowledge Knugget brought to you by One Touch Video Banking. We're going to be talking about a hot topic today — how virtual Lending as a Service (LaaS) is really making a difference in 2021.We've seen a lot of market changes in 2021. The real estate and housing market have gone crazy in a lot of markets. A lot of new players have come into the industry and allowing you to make cash offers and get instant mortgages, the ability to sell your house sight-unseen online to these bigger lenders. So, there's been a lot of changes — and that's all been driven by technology.If you have any questions that you want us to address on the show, feel free to submit those as always subscribes. You can get your show delivered to your inbox weekly on your podcast, player of choice. Thanks, everybody. And also click on the link in the podcast notes to download our new white paper on video lending as a service take a read and let us know what you think. Thanks.Check Out Our Website HereSupport the show (http://www.helpinghumans.care)

Dr. Diana Girnita Founder and CEO of Rheumatologist OnCall direct care telemedicine company actively seeing patients in 6 states. Her practice focus is a highly personalized, evidence-based, and integrative medicine approach for patients with autoimmune diseases and arthritis.She provides instant access to specialized care in a digital format to meet the needs of her patient's lifestyle, accelerating the diagnosis and treatment of autoimmune and inflammatory conditions. Topics: 1.     Dr. Girnita, you made the decision years ago to move to a direct Rheumatologist model, tell us a little the background of what led you here. 2.     Let's talk about the patient experience in a normal specialty medicine model of waiting to see the specialty rheumatologist, maybe in pain waiting, and how your model of the first contact to visit really works? 3.     Tell us a little about the efficiencies of managing a virtual care rheumatologist practice. Do you see more patients, have a better work/life balance, what are the benefits vs. when you used to practice only seeing patients in person, in the office.4.     You are actively seeing patients via telehealth in over 6 states. How have this benefited both patients who might not have access to a rheumatologist and your practice for not being tethered to a physical location? 5.     Do you think the pandemic progressed the virtual care model, have you seen an uptick from patients wanting to be seen over video? Where do you see this 2 years from now?  Support the show (http://www.helpinghumans.care)

In today's podcast, we're going to be talking about direct orthopedic care, brought to you by One Touch Telehealth. Our guest today is Dr. Daniel Paull. Dr. Daniel Paull, orthopedic surgeon and founder of Easy Orthopedics, the first fully direct orthopedic care practice in America. He does house calls and offers transparent cash pricing. Self-described as a rogue.In our show today, we'll learn the ins and outs of direct orthopedic care. Many providers in primary care have moved to direct care, virtual care, and telehealth models but it's seen as rarer in specialty medicine.To learn more about Easy Orthopedics or Dr. Paull. To watch our on-demand webinar, “Best Practices in Telehealth Patient Handoff Workflows”. Support the show (http://www.helpinghumans.care)

Alex Jimenez is the Chief Strategy Officer at Extractable, a digital strategy, design, and data analytics consultancy focused on the future of financial services. He formerly led technology strategic planning for Zions Bancorporation, served as Chair of the Consumer Bankers Association Digital Channel Committee, and has been published in many financial services magazines and influencer lists.A lot has changed for financial institutions during and after the pandemic in regard to managing a customer experience transformation in banking. Customers expect more video and digital services as they’ve experienced across other industries and banks/credit unions now have to think about not only managing branch experiences but how to manage digital experiences. This is not only technology-related but isn’t successful without the culture top-down approach.Support the show (http://www.helpinghumans.care)

Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?Today's show Digital Lending Growth is brought to you by One Touch Video BankingDan Daggett is a 30-year Credit Union Executive, and founder and President of Daggett Enterprises USA, a Financial Services Agency. Dan is a collaborative intrapreneur whose passion for innovation has resulted in new business lines, new revenue sources, and engaged teams for nearly three decades.Foster Kelly is Direct of Business Development at Rate Reset. Before that, he was a top producer at Churchill Mortgage. His passion for digital lending has fueled part of the innovation with Rate Reset's most powerful solution. Rate Reset is a leader in digital lending with products that help credit unions and banks retain their loans with patented Reset technology.Today we're going to be talking about a hot topic digital lending growth. It has been on the forefront of bank and credit union executives' minds, even before the pandemic. But now since the pandemic, it's top of mind and a top priority. With our guest today, we'll not only talk about how to acquire new customers but also how do you retain and increase wallet share with existing customers?Support the show (http://www.helpinghumans.care)

On today’s podcast show we’re going to be talking about Reinventing the Rural Hospitals Revenue Model during COVID and Telehealth in rural areas, brought to you by One Touch Telehealth. We have a great guest with us today.Ashley Williams is the CEO of Innova Emergency Medical Associates and has over twenty years of healthcare experience. She was recently named a Woman to Watch by ColoradoBiz magazine for her contributions to the Colorado economy.Rural hospitals around the country have just been overwhelmed with trying to keep their employees safe during the pandemic while dealing with an increase in high acuity patients. Besides, they have seen a major reduction in people coming into the ER for low acuity needs and rural hospitals are still seeing a reduction in elective and outpatient surgeries.What can rural hospital executives do to combat this with operational efficiencies and new revenue opportunities to help them stay afloat during these tough times.What ways are the emergency departments getting creative during financial stress? How can rural hospitals utilize telehealth to increase efficiencies or new revenue opportunities to support their local community and fight closure? How can the ED or rural hospitals partner with local senior communities? What should be on the roadmap in 2021 for rural hospital administrators?To learn more about One Touch Telehealth or Innova Emergency Medical Associates.wSupport the show (http://www.helpinghumans.care)

On today’s show, we're going to be talking about digital marketing in banking industry and the shift from radius-based marketing to digital marketing brought to you by One Touch Video Banking. Today’s guest is Greg Pellitteri, a former banker, and is currently co-founder and CEO of Bundlefi, a financial technology, and marketing company that helps community banks and credit unions increase new customer acquisition at a low cost. Bundlefi also helps educate consumers about the value of banking with a local community financial institution and the importance of financial inclusion. First, there pre-pandemic there was a lot of innovative community banks and credit unions, that we're shifting their marketing focuses, not away from “draw a circle around the branch” radius-based marketing, but they were shifting focus to digital marketing to acquire customers. Then the pandemic hit, this increased the importance of digital marketing in banking to be front and center. With 59% of customers in 2020 opened an account online, digital marketing in banking industry, played a critical role in online account openings. Carrie asks Greg, how has it been like for you guys in the shift of, digital transformation in banking, what have you seen in new account openings today vs. 12 months ago Before the pandemic, most of these financial institutions were not doing any digital marketing in banking. Most of them didn't have online account opening capabilities. At the time, I don't think they saw it as a viable option for them because of the technology expense. However, following the pandemic, we increased so quickly in both customer base and staff size just to keep up with digital marketing in banking industry demand from community banks and credit unions. They realized that they were kind of missing the mark with a lot of their marketing efforts at that time. I think they now realize that there is a much better and more efficient way of marketing to consumers who are actively looking for a new banking relationship.When you go to radius-based marketing, you kind of just blanket the area and it works to some degree, however, what you want to get to is the people that are looking for a new financial institution. The financial institutions have realized that they were behind the eight ball in digital marketing in banking and needed to build their technology or find new technologies that fit into their business models. Support the show (http://www.helpinghumans.care)

Today’s Executive Innovation Show is brought to you by One Touch Video Banking. We're going to be talking about brick and mortar branches in banking and digital banking trends in 2021. Our guest on the show today is Brit Boatright, CCIM is a Principal and Chief Strategy Officer of Structure First. where he guides financial institutions through the design and construction of new branches, HQs, and branch transformations. He is a former community bank president with over 27 years' experience in the industry.We are going to be talking about a hot topic that is on everybody's mind. The world of banking has just really changed dramatically since the pandemic and banks overnight have had to embrace digital bank transformation to keep their employees and customers safe, all while trying to run normal business of acquiring new customers and servicing their customers. Support the show (http://www.helpinghumans.care)

Hello everybody, welcome to this week’s Knowledge Knugget of the Executive Innovation Show. We’re going to be talking about what is telemental health, use cases during COVID, and breaking down how to reduce no-show rates during COVID while keeping folks safe in isolation during this difficult time. What is Telemental Health? Mental Health During COVID.So let’s break down what is telemental health and why it’s not video conferencing, first I want to talk about some statistics. As we look at no-show rates in mental health, it’s anywhere from 23 to 34%, some folks, especially in smaller practices in rural areas are seeing no show rates up to 50%. As we live in this virtual community with COVID being part of our everyday life, how do we effectively use video communications, and how does that extend post-COVID?Find out by reading the full show notes here. Want more telemental solutions and best practices in workflows? Download our Telemental Health White Paper here. Listen to the healthcare podcast where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea?Reach out and submit today.Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss what exactly digital banking is. Listen as we break down the difference between ITMs, VTMs, and Video Banking. Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US in 2008, she is known in the industry as a leader in digital/mobile innovation. Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast “The Executive Innovation Show" and is published in many magazines and online resources.ITMs and VTMs First ITMs and VTMs are sometimes used interchangeably. Whether it's an interactive teller machine and that interactive teller machine is through video, then it's typically a video interactive teller machine. A lot of banks and credit unions have put a lot of strategy around having that face-to-face connection with their existing customers. ITMs vs Video Banking One of the top priorities for banks in 2020 and 2021 was implementing video banking. Banking executives that have seen true video banking solutions have completely changed their mind on their ITM and VTM strategies. Video banking significantly lowers costs and allows critical customers to stay home without driving to a location, convenience is key. This also allows you to broaden the footprint to open it up for acquisition. Acquisition and Servicing via Video Banking Video banking is for acquisition and servicing. From an acquisition standpoint, having video banking, right on your website, where you're spending your digital marketing dollars and driving your acquisition efforts - will help with your conversion rate and help build relationships. You now have a competitive advantage right out the gate. Increasing Conversion & Retention Rates with Video Banking Video banking helps with retention and your NPS and C-SAT scores. With video ITMs, you might move a slight needle on that. Not on retention, but on customer service, especially if it's after hours or the teller lines are close. But from a retention standpoint, building that relationship, having that relationship manager being proactive with that is going to move the needle. If you have any questions for this podcast if you want to ask our next guests that are coming up, feel free to submit questions, let us know what you want to hear on the Knowledge Knugget podcast in 2021. Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss how banking has changed significantly in the past 12 months and what’s on the horizon. Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US in 2008, she is known in the industry as a leader in digital/mobile innovation. Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast “The Executive Innovation Show" and is published in many magazines and online resources.Learning Lessons From COVID Digital is KeyUpdated Branch Design & ReductionDigital Acquisition is a Necessity for All - Community Banks and Credit Unions IncludedBanking Trends in 2021Virtual Workforce Your essential tellers and things like that will stay in physical locations, but as we look at relationship managers, business lending, loan officers, and more, we're going to see a shift to working in a hybrid model. Remote Advice In 2021, we’re going to see a lot of remote advice. As we look at those high margin products, servicing high net worth individuals, a lot of people have moved from their local demographic. Businesses are relocating entire headquarters from California to Texas. Customers and members might not be in a position where you're by your local bank. Video Banking Every industry has seen such a rise in video and video conferencing. From school to work meetings, most people are now comfortable being on video. Having those video interactions from a banking perspective can move the needle on the acquisition side, increasing conversion rates by 3X. Video banking can help you with your MPS and C-SAT scores while increasing wallet share by up to 20%. Digital Footprint If we go back down to state closures, people are going to want to open accounts, do everything online and not have to come in physically to keep themselves safe and to keep you safe. During pre-COVID, it was a convenience factor, and today convenience is still king, as well as safety. The Time for Change is NowFor more tips on how to grow from a servicing perspective - increasing wallet share, retention, NPS, C-SAT, acquisition perspective, and to learn how to reach people better while developing higher conversion rates, subscribe to the podcast. Stay tuned for all the special guests we have coming in 2021. And we look forward to helping you make 2021 great and a heck of a lot greater than 2020. Stay tuned for the next episode. If you have any questions for this podcast if you want to ask our next guests that are coming up, feel free to submit questions, let us know what you want to hear for the banking podcast in 2021. Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

https://otvideochat.com/video-banking-covid-19 During today's topic, Carrie Chitsey talks about why banks and credit unions are scrambling to video banking. As we are aware, with COVID and with shutdowns, a lot of branches have been either completely closed in certain states or have started to open back up but with limited hours or drive-thru only. This has shaken up the banking industry on how to do normal business, and how to have employees work virtually in a secure manner. Banks typically never had employees working from home. There have been a lot of challenges, both on the operational side, as well as the marketing side of how do you acquire customers in the middle of a pandemic. How do you get them to come into a branch to open up an account? We're going to walk through some of those things today and talk about how you solve them. “What's the future of the physical branch?”Banks right now are scrambling on how to put that playbook in place of this new normal. The first thing to talk about is “What's the future of the physical branch?”. That's a big question that we get, and there's a lot of banks that have spent a significant amount of money on creating these open branch pods, taking down the glass, taking down the walls, really trying to have more intimate conversations with customers and make them feel more at home. As we look at this new world where banks have had to on a dime, adapt to this new world of how do we get computers in people's homes for our employees to work? How do we hire remotely? There are all these challenges going on, we have a virtual playbook on “Banking Beyond Four Walls” where we cover a lot of this. Hybrid Banking Model - Acquiring CustomersWhat does the new normal look like? It's a hybrid model. There's going to be people that come in. Most banks are holding off on branch expansion for physical locations and rethinking that. How do you acquire customers in a pandemic? You do digital marketing. As you look at acquiring customers, if you're doing digital marketing, the biggest issue has been the conversion rate. Getting people to look at an ad, go to your website, and then making them fill out a physical application in a location in a branch, or bringing you a physical driver's license. If you look at implementing a video banking solution, you're able to still service customers. You have your relationship managers, your business bankers, private clients, wealth management, those types of folks still having that face-to-face conversation through video with customers. This allows you to increase that wallet share with those customers because they're not just banking with you, they're banking with others. You must be proactively reaching out to your customer base and sending them to your website to have a conversation through a video banking platform. Or they could be increasing their business with somebody else or remembering who reached out during that pandemic. Through video banking, you can switch some of these levers and move that needle on the servicing and acquisition side. Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

Welcome to this week's healthcare Knowledge Knugget! As a part of "The Executive Innovation Show" podcast, we're bringing you hot topics, game-changing ideas, the best telehealth practices and tips all while answering questions that we receive each week. During today's topic, Carrie Chitsey talks about HIPAA & telehealth waivers during the pandemic and what to plan for next.With HIPAA waivers and telehealth waivers on the brink of expiration healthcare organizations are scrambling right now. We're going to break down what we know, what we think is going to happen, and what you need to do about it. HIPAA compliance was temporarily lifted during the middle of COVID for healthcare organizations. Doctors and clinicians were implementing Skype, Zoom, Google Duo, and more for their patient appointments. While these platforms provided a temporary aid for those who couldn't get true telehealth solutions, these platforms have proven not be a permanent solution to the problems we face during COVID. A lot of practice groups and organizations took these temporary solutions and ran with them, but what should you be thinking about for a long term solution? If you're currently using Skype, FaceTime, Google Duo, or only audio calls without a BAA, you may be running into some reimbursement issues. It's time to start looking for long term solutions as we transition into this new normal for patients and clinicians. Patients are now used to doing telehealth. They're willing and demanding it. People are still afraid to go to medical appointments and follow up appointments, as a result the volume continues to be down. Clinicians are loving telehealth, working from home, and it's helping work-life balance. This new normal is here to stay. What percentage of physical appointments versus virtual? We don't know but we do know volume has increased. With telehealth consults here to stay, it's important to be HIPAA compliant. Otherwise, you could end with violations that can cost up to $50,000 per occurrence. These can add up fast and open up a chain reaction for clinical professionals to look across the organization for other violations. This is why it's important to find a HIPAA compliant telehealth solutions and begin the transition now. It's imperative to look at a transition game plan if you are using a non-compliant tool. This is not only for the safety of your practice but also for the safety of your patients. Check out these links here for more information: Stay tuned to the podcast as we help each other navigate through this new normal. Be on the lookout for additional podcasts on telehealth workflows and what to expect in this virtual world as more states lock back down. Want more telehealth workflow examples and information? Watch our on-demand webinar, "Best Practices: Virtual Telehealth Patient Handoff Workflows". This webinar goes beyond 1:1 video calls to show you best practices in video telehealth workflows from check-in through check-out, for a 100% virtual care workflow process. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about what telehealth means to her.What Telehealth Means to MeTo get started, I'm going to talk about what I see when I look at telehealth and why it’s truly meaningful to me.. Also, I’m going to give some specific use cases as to how telehealth has helped me, and how it can help others, as well as why I started a telehealth company in the first place. To me, telehealth means convenience. It means better patient outcomes. And most importantly, it means an overall better caregiver experience. Telehealth Simplifies the Experience for Caregivers and Chronic Care PatientsHaving gone through the hospice and skilled nursing facilities experience as the primary caregiver for my grandmother, telehealth is what enabled me to go to work most of the days. Rather than having to go physically to a nursing home or a long-term care facility when a clinician would call and report complications that were going on with my grandmother, telehealth was the answer. When you look at Gen X caregivers that are making these hospital and provider decisions, we are looking at telehealth as a time saver for us. This provides a way to get better patient outcomes with more outreach when we're able to make healthcare decisions. Telehealth Reduces No Shows and Improves the Patient Care ExperienceThe second use case I want to talk about is in regard to mental health. When we look at youth and senior mental health, which are kind of the bookends of mental health, there still is a huge opportunity to use telehealth to reach these segments. For instance, if I look at my own son who sees a therapist via telehealth, and still did pre-COVID, it serves as that checkpoint for him every week. Whether he's in his room videoing with the therapist or talking to a physical appointment, telehealth makes it easy.. And as a result, that no show rate reduces. So if our week is really crazy, or we're traveling, my son is still able to, regardless of where we are, shut the door, get on video, and have that mental health appointment.And the same goes for seniors as it does with the youth population. As we're looking at these senior facilities, we see a sense of isolation. So telehealth may be the only outside interaction that they have for that week, whether it's using video to talk to a therapist, to talk to family members or caregivers, and get that face-to-face emotional connection. So, in essence, that's what telehealth means to me. Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about the advantages and disadvantages to telehealth in rural areas.Benefits of Telehealth in Rural AreasCOVID has shed much light on providing telehealth to demographics that generally weren't being served via telehealth before. This includes the Medicaid and Medicare populations and the rural demographics, who didn't have access to specialty medicine or emergency medicine without traveling long distances, 30 or 40 miles for an appointment. Telehealth has decreased driving time for patients significantly living in rural areas. This has enabled more convenience for those patients' routine visits while providing better care access.Barriers to Telehealth in Rural AreasRegarding the complication side of telehealth in rural areas, there have been a lot of talks about bandwidth being an issue in these demographics. And indeed, that is a current issue and a concern on the telehealth side. Even though in rural demographics, the home internet is not as big of a wifi problem. Less high speed internet when looking at carrier networks and cell phone towers within rural residences. Both the clinician and patient need to have 1.5 to 2.0 megabytes to uphold both sides of the video call’s quality.When it comes to camera quality, it is measured through high-definition or HD. HD starts at 720 pixels(p), and even then, that's still "semi-HD." Typically an excellent frame rate is 30. That's what a person will usually get on their television or DVR. We're paving a significant way to expand access with telehealth programs in rural communities. There have been so many successes, so much open up billable codes, really keeping patients safe, providing better access, and helping out caregivers taking their senior parents and having to take off work and drive them to all these appointments. The successes outweigh the complications. As a rural demographic provider, they must have patience because they will have patients who will drop off because of bandwidth, so providers might have to reconnect from time to time. But again, if this saves patients one to two hours from a five-minute, in-person face visit with their provider, it is worth implementing telehealth. So if you are a provider in that area, hang in there. The successes outweigh the complications, but it will take just a little bit more time. Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Visit our resource center to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about pediatric telehealth solutions.Pediatric Telehealth vs. Telemedicine for ChildrenThere are notable differences between telemedicine and telehealth for children - and they're not the same. In the telehealth industry, pediatrics has been a significant focus on parents and the convenience that pediatrics telehealth solutions provide for them and their children. Whether it's 10 p.m., or during the day loading up the kids, getting them into the pediatrics physician's office, for routine, low acuity visits can be hectic and stressful. Being able to still see their primary health care physician is critical. The good news is that a lot of this can be addressed and is being addressed today with telehealth. Typically, if a parent has a child who gets sick, they can opt to visit the pediatrician's office, if they can get a same-day appointment. Likewise, parents can take their child to an Urgent Care, emergency department, minute clinic, or something of that nature. On the same note, it's important to differentiate "pediatric telehealth" from "telemedicine for children," which is currently used in practice as well. Typically, telemedicine indicates that the provider, or the physician, is communicating over the telephone with the parents, asking questions to try to diagnose a child's medical issue. So if a pediatric practice is looking to take their business to the next level and increase their billable revenue, consider using One Touch Telehealth services since this field of medicine has one of the highest after-hour and weekend-calls rates. If an appointment doesn't require a physical exam or actual labs for infants and children, a pediatric practice can move these appointment types to telehealth to free up waiting room space to keep patients and their guardians safer. From a pediatrics perspective, of course, holding a telehealth appointment with a child will be more than having one with an adult. Accordingly, a pediatrician may initially talk to the parents, but then ultimately, he or she will speak to the child on the video visit. Now, because pediatricians using telehealth programs won't necessarily be able to look into the ears or down the throat and nose, they're going to have to ask more questions than usual about how the child feels. Consequently, if a provider is looking to implement a pediatric telehealth solution, they'll want to keep some of these things in mind for the practice's workflow regarding the appointment types that should move to telehealth. It's essential to look at how a pediatrics practice arranges after-hour and weekend appointments to see what CPT codes are eligible concerning increasing billable revenue.Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about how telehealth is used in healthcare and critical components of developing new patient workflows. We have seen a ton of lessons learned during COVID. A lot of practices, urgent care clinics, behavioral health, really anything across the board, had to overnight learn new patient workflows. In today’s Knowledge Knugget, we’re going to be covering “10 Things to Consider When Using Telehealth: Patient and Provider Workflows”. Front Staff Patient Experience Patient PreferenceInsurance CopaysAfter Hours Follow Up Appointments New Patient ConsultsProvider Scheduling Provider Windshield TimeTraining and Technology If you ruled out telehealth during COVID and you miss some of these steps, now's a great time to go back and fine-tune. Some of these steps that you might've missed because you were moving a hundred miles an hour, in crisis. As we move to the new normal, which is the hybrid model of seeing patients in person and telehealth, now's a great time to go back and start looking at these steps. Find which ones you missed, which ones you didn't have time for, and which ones you need to prioritize now. Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

https://onetouchtelehealth.com/post/telehealth-in-nephrologyWelcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about telehealth in nephrology. Telehealth has seen a huge rise in nephrologists and renal care adoption. COVID has forced telehealth and it will be here to stay post-COVID. We are going to go over 7 main areas in which we’ve seen telehealth being used successfully in renal care. 1. Keeping Vulnerable Patients Safe When you have a very vulnerable population that still has to go to dialysis three times a week, how do you keep the physicians and patients safe?2. Dietitians for New Renal Patients How do you communicate a very important factor for renal patients? Their diet. Telehealth gives dietitians the ability to mobilize and virtualize: Home Dialysis Patients Patients in Facilities Conversations with Caregivers Appointments about a renal dietand more.Dietitians that service multiple dialysis centers now can stay in one location or work from home and still see their patients without traveling. 3. Pre-End Stage Renal Disease Education As we look at the rising number of patients that are going to have kidney disease, having those initial consults with the nephrologists to see how to lower and change patients’ number is important. 4. Medication Medication refills and office checkups can all be done through telehealth to keep both patients and the nephrologists safe as well. 5. Nursing Homes and Skilled Facilities For nephrologists who do have patients in nursing homes and skilled facilities that are limiting the flow of people, telehealth can play a very important role. Doctors still need to be able to see those patients. 6. Home Dialysis Patients More and more patients are moving to home dialysis. These patients aren’t in the dialysis center but still need to see their nephrologists. To keep these vulnerable patients at home and provide proactive care, telehealth leads the way. 7. Equipment Education and Assistance While these renal care patients are doing home dialysis they still may have issues with equipment, such as their Baxter machine. They may even need more supplies or tech support. This is supercritical and can be done through video chat/telehealth. Provide immediate care and support without having to enter the home. As we look at telehealth in nephrology, this is just the tip of the iceberg. In nephrology, we’ll be seeing a hybrid model to provide more proactive care to renal patients. Providers will be able to use telehealth to see patients at home, in facilities, and more. Nephrologists were pushed into telehealth overnight but are now really seeing the benefits. Patients are commenting on how convenient telehealth is. When you have patients that have to do dialysis three times a week and see a doctor, convenience is critical. With COVID adoption and the bill that the presidential admission passed about home dialysis in 2025, this is a much-needed push for the industry. Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID”, the infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. https://mkting.onetouchtelehealth.com/telehealth-coronavirus-infographSupport the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, host Carrie Chitsey talks with Tim Spooner. Tim Spooner is a CEO and Physical Therapist, a self-insured owner of Spooner Physical Therapy with 22 locations, and founder of Spooner MSD Solutions. Tim is on the front lines fighting for employers to receive the best care, at the best price for their employees. As both a buyer and provider of healthcare, Tim is in a unique position to understand the obstacles many employers face when it comes to medical overspend.Listen to this episode of The Executive Innovation Show Podcast as we discuss: Overnight, healthcare executives had to detect and comprehend how to keep patients safe during this Coronavirus pandemic. From virtual payments to virtual care, the healthcare industry had to adapt. Tim Spooner describes their strategic moves across locations to keep patients out of the waiting room and ER. There are a lot of lessons learned from COVID and new gameplans to be strategized. In a post-COVID world, do we bring everything back within the four walls or do we continue with virtual care? Is telehealth for physical therapy here to stay? What does Tim Spooner think? Listen to his answer here. Are seniors able to adapt to telehealth? Carrie Chitsey and Tim Spooner provide examples of the positive outcomes they’ve seen within the senior community and virtual health. What is a musculoskeletal disorder and did you know that it affects four out of five people that are walking around every day? Tim Spooner details how they are working to care for patients before they need surgery. While MSD patients are normally perceived as seniors or blue-collar workers, this is not always the case. What shifts are being seen between the younger and older generations regarding treatment?85% to 90% of musculoskeletal disorders can be treated with conservative care, but why aren’t they? At times, patients can delay treatment until it becomes worse - leading to the prescription of opioids and possibly addiction. Can we stop some of the trickle effects of opioid addiction with proactive physical therapy?As always we ask, what is keeping Tim Spooner up at night? Find out by listening to the podcast. Learn more about how Tim Spooner and Spooner Physical Therapy help people achieve health through movement here. Have you watched our recent webinar? One Touch Telehealth’s on-demand telehealth webinar, “COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical” is now available here. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. During today’s topic, Carrie Chitsey talks about how telemedicine improves the quality of care for patients. Improve Access to Care for Chronic Care Patients As we look at a post COVID world, how has telehealth improved the quality of care for patients? With forced telehealth adoption of both patients and physicians, this has really shed a light on access to care for those who live in rural demographics, FQHCs, and population health who may have not had access to care previously. With COVID, and the effort to keep patients safe, this prompted Medicare and Medicaid to unlock codes and make care more accessible while keeping patients at home and safe. Improving Patient Quality of Care with Telehealth Now, you see specialty providers who have moved to 80 to 90% telemedicine. Telehealth has allowed physicians to continue care for existing patients and the most vulnerable. How do we keep patients out of the hospital and reduce hospital admissions during COVID? When you look at the quality of care for high risk patients that have chronic care, whether that’s cardiology, nephrology, pulmonology or even oncology, telehealth helps keep them at home. This has also led to more touch points with patients, whether in a dialysis center or cancer center. Physicians and providers who would normally only see these patients once a month or once a quarter are being more proactive. Proactive care for the patients population that have chronic conditions are now hearing more from their doctors during COVID. Save Patients and Providers Time With the average telemedicine program appointment being only 4 to 7 minutes, more touch points are now available. The average patient spends two hours and 15 minutes going to an in-person appointment, but only spends five minutes with the provider. With telemedicine, you are able to free up providers time. Instead of going room to room they are able to still provide patient care in real time. Building Proactive Relationships with Providers Lastly, when you look at populations who use the ER as their primary care such as population or Medicaid patients, telehealth allows them to establish a relationship with a primary care provider. So now, they can use telehealth and see their primary care provider with a more proactive approach instead of reactive. This not only improves quality of care but also reduces healthcare costs. You can see the benefits of telehealth services on many fronts from not only chronic care patients but also behavioral health, primary care and much more. Telemedicine paves the way for the improvement in quality of care across the industry. Watch the on-demand webinar "COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical" and listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to today's Knowledge Knugget, as a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, and game-changing ideas, best practices, and tips. During this week's segment, Justin Knott, President of Intrepy Marketing answers the question - how to market your telemedicine solution. How to Market Your Telemedicine Solution So you've picked a telemedicine software, which almost every practice has at this point. If you haven't, you need to get on that very quickly, so you can open your digital doors and start seeing patients again.As a healthcare marketing agency these tips have been really effective, helping practices adapt to the technology, increase patient retention, start seeing more patients, and scale their telemedicine visits. Tip #1 - Place an Announcement on Your WebsiteIt's super easy, but surprisingly people are just still not doing it is you got to get the information up on your practice website. Easy enough again, get it up on your website. So once you've chosen a telemedicine provider, you want to make sure that you have COVID related information that you can deliver to your patients on your website. Tip #2 - Communicate. Communicate. Communicate. Assume your patients know nothing. They don't know that you're open. They don't know how to do telemedicine because oftentimes that is true. So leverage your social media platforms to put out a series of posts about how you're handling COVID, the fact that you are offering telemedicine, and how they can book appointments.Tip # 3 - Online Appointment Booking Some EMRs out there offer it and you can iFrame it on your website. There's also a lot of HIPAA compliant online appointment booking, softwares that you can integrate. It's just going to make things a whole lot easier when people get on your website to go ahead and book an appointment and receive the information about telemedicine and see you. Tip #4 - Text Messaging to Reduce No Show RatesNext up, Justin Knott recommends that you have text messaging capabilities for a couple of different reasons. And again, your EMR may provide it. If not, I would recommend finding a solution for it.Tip #5 - Simplicity is Key! When looking for a telemedicine provider, make sure you have one that limits the amount of steps required to get them on there. The more likely it is for human error to be involved, which you really want to avoid. Otherwise you're spending more time tech in troubleshooting than you are actually on the point of care for your patients, which is what this is all about. Pro TipsJustin recommends making sure that you have some type of backup telemedicine option and FaceTime or Skype for business. Something like that can be a really easy backup in the event of latency or downtime because telemedicine platforms are being stretched a little bit more than they ever have to say the least. That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.Watch the on demand webinar "COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host Carrie Chitsey, with Becky Brown and Rebecca Werner. For #MentalHealthAwarenessMonth, listen to Mental Health COVID: Behind the Front Lines – Seniors & First Responders. Becky Brown, LCSW, SUDC has been working with Valley Behavioral Health since 1997 in various capacities, including both clinical and operational. She is now the Chief Operating Officer and has used her expertise to support the operations team and the continued growth of the company as the healthcare landscape continues to rapidly change. Rebecca Werner is the Chief of Operations for Whitemarsh Community Ambulance Association (WCAA), the primary 911 Advanced Life Support (ALS) ambulance serving Whitemarsh Township in Montgomery County Pennsylvania. Listen to this episode of The Executive Innovation Show Podcast as we discuss: The mental health crisis has risen with the recent COVID pandemic. We talk with Becky Brown, the COO of Valley Behavioral Health, about what the past two months have looked like. Has she seen any changes in mental health? And what demographics are being largely affected? Becky states that their behavioral health organization has had to pivot heavily to telehealth services. Listen as Becky Brown states the steps Valley Behavioral Health is taking to look after it’s senior population. How can you extend the reach of behavioral health during isolation? With the new requirement of a telepsych evaluation as a senior patient comes into a facility, what is Becky Brown’s prediction on the future of mental health post-COVID for seniors? Post-COVID, will we see a hybrid model/blended model of in-person visits and telehealth appointments? Will we see a surge in creativity on how to care for patients? Listen as Rebecca Werner, Chief of Operations for Whitemarsh Community Ambulance Association, talks about being on the front lines of COVID as a first responder and how life has changed for them. While on the front lines, first responders still have a family at home. How do they deal with the thought of potentially bringing COVID home with them and manage that anxiety? “Life as we know it has changed.” Rebecca Werner describes the daily changes that have happened since COVID.Mental health for first responders is huge. How do you keep employees' mental health a priority post-COVID? Carrie and Rebecca discuss the advantages of peer-to-peer support and the benefits it will have for EMTs post-COVID. Rebecca Werner details the importance of talking about mental health issues. How do we rid the stigma? As always, we ask Becky and Rebecca, what’s keeping them up at night. Hear their answers on the podcast. Stay up to date with Becky Brown and Valley Cares by checking out their e-therapy solutions.Keep up with Rebecca Werner, the Chief of Operations for Whitemarsh Community Ambulance Association (WCAA).Learn more about One Touch Telehealth and how telehealth can be beneficial for mental health during COVID-19. Download the “Telemental Health and Its Impact on the Future of Behavioral Health" White Paper. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to today's special edition Knowledge Knugget during Mental Health Awareness Month. During this week's segment, Carrie Chitsey answers the questions, what is telepsychiatry and why is there a rising demand pre and post COVID. What is Telepsychiatry? Telepsychiatry is normally referred to when talking about the psychiatric assessment and/or evaluation of a patient via telehealth. This can be in the form of a psychiatrist to the patient, regardless of the location.It can also be referred to the psychiatry consultation in regards to medication management, either prescribing medication or ongoing the continuum of care.You may have also heard it being referred to as provider to provider. We are seeing more and more where you have a facility, primary care physician, or an ER doctor that is doing consultations with psychiatry or a telepsych consult. Where is The Need for Telepsychiatry? With the shortage of rural access to mental health, there's been an increase in the need for telepsychiatry in: Skilled Nursing FacilitiesLong-Term CareSenior Living FacilitiesClinics Youth Mental Health Hospital SystemsYouth Mental Health As we look at youth, child protective services, and the foster care system, there is a growing need for telepsychiatry. With this vulnerable population, psych evaluations need to be done in a very timely fashion, 24 to 48 hours. The problem that arises is that it is very hard to transport youth and get to them, they need to be with a case manager or social worker. So to be able to do that remotely for mental health needs during COVID, this has increased dramatically. What Are The Benefits of Telepsychiatry? Improve Access to CareFor rural areas where time is a sensitivity and there's a shortage, it will allow mental health care to be done remotely. This could be psych evaluations, assessments, and/or appointments . This will also give the psychiatrist a broader reach. By cutting down driving time. Reduce Admissions to ER It is critical to have instant access to care to reduce the need for ER admissions. With the shortages right now in the US, being able to get HIPAA compliant evaluations done instantaneously through telepsychiatry will truly play a role in accomplishing that. Ongoing Continuum of Care When talking about medication management, ongoing care, and moving away from site evaluations to therapy and medication, telepsych can play a huge role in a patient's treatment plan. By being part of that continuum of care, this can reduce no show rates, readmission, and relapse rates. That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.Download our latest mental health white paper "Telemental Health & The Impact on the Future of Behavioral Health" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.Support the show (http://www.helpinghumans.care)

Read the Blog HereWelcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, and game-changing ideas, best practices, and tips. During today’s topic, Dr. Shikha Jain, MD talks about how telehealth is being used in oncology during COVID-19. Dr. Shikha Jain, MD is an assistant professor of medicine in the Division of Hematology and Oncology and the physician director of social media and communication at the Rush University Cancer Center.Dr. Shikha Jain, MD goes through some great use cases that they're doing during COVID and really what is the future of telehealth for cancer care post-pandemic.As we look at this patient population who's highly prone with low immune systems, it really is critical to keep them at home. We should use telehealth as follow-ups to their chemo, to the radiation. Allowing the oncologist to be able to prioritize who they actually need to physically see and who they need to be touching base with. There are two sides to this. There's the preventative testing, which has been kind of put on hold during COVID. Then there are actual cancer patients who are going through the process of chemoradiation that oncologists really are keeping a very close eye on this patient population. How Has COVID-19 Impacted Cancer Care Across The Country? We have found that COVID-19 is a very easily transmissible disease, meaning it's very easy to pass between people, even in some people who don't have any symptoms. And so the challenge for Dr. Jain’s cancer patients has been how to continue their treatment without putting them at unnecessary risk. Providers are doing what they can without exposing them to potential patients who do have coronavirus.Practices across the country have done a variety of things in order to help prevent the spread and protect our patients. One thing that has been done pretty much globally at this point in the United States is telemedicine. So many patients who don't need to be physically seen are able to access their physicians and their care teams over the phone and through video visits. Telehealth has been found to be very effective because patients are able to have a clinic visit when they don't necessarily need to come in. This way they won't have to visit the hospital or the clinic and be unnecessarily exposed. Patients seem to enjoy this type of visit because they're able to do it from their own home.Has Cancer Care Become More Personalized?One thing that has happened with COVID-19 is cancer care has become even more personalized. we have found that the patients who really need to be seen are actually coming in to be seen. Those who may benefit from televisits will also be using the benefit of telehealth in the future. It is likely that telemedicine will continue to be incorporated in cancer care and that is hopefully one silver lining and one positive that comes out of this global pandemic. We will be able to incorporate these more convenient ways of seeing patients and providing patient care in the future. Learn more about One Touch Telehealth and how telehealth can help providers improve quality care for oncology patients. Register for the “COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical” webinar here. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, host Carrie Chitsey talks with Dr. Tim Ihrig and Kim Kuebler. Timothy Ihrig, M.D., M.A. is Chief Medical Officer at Crossroads Hospice and Palliative Care. He is the founder and CEO of Ihrig MD & Associates. Dr. Kim Kuebler is the Founder and Director of the Multiple Chronic Conditions Resource Center, highlighted by the U.S. Dept of Health and Human Services for providing interdisciplinary resources to improve care for the largest and fastest-growing U.S. patient populations. Listen to this episode of The Executive Innovation Show Podcast as we discuss: Today we talk with two doctors who are on the front lines of palliative and hospice care, Dr. Tim Ihrig and Dr. Kim Kuebler. With more seniors looking to age at home, how has this changed the industry? Listen to this in-depth conversation about the future of palliative care and how virtual care is making a huge impact. Should we be thinking about the end of life palliative and hospice care as separate or the same? What’s the difference? Listen as Dr. Tim Ihrig of Crossroads Hospice and Palliative Care details his sentiments on “stealing hope” from patients. Are we selling false dreams to patients? How can doctors do a better job of helping a patient receive a higher quality of life other than aggressive treatments that will hinder their ability to live? What question should doctors be asking to make sure that the patient has a good quality of life? Dr. Ihrig states that “We should stop focusing so much on that endpoint and shift it and say, how do you want to live?". He expresses that we should be moving away from healthcare reform and talk about how we can reform care. Dr. Ihrig believes that it starts with honest conversations, empowering people to ask questions, shifting the narrative. Dr. Kim Kuebler has worked both on the chronic disease and pain management sides of healthcare. How does pain management fit in with palliative care? She breaks down some insightful statistics about chronic pain management across the country today.What is the difference between palliative care and hospice care? Should palliative care start when the patient has been diagnosed with a chronic disease?Can technology help transform pain management programs in the future? How can primary care physicians implement remote monitoring plans with technology like telehealth that helps decrease overall health care costs and improve patient care?As more patients get access to their health information, how is the conversation changing with their doctors?As always, we ask these healthcare executives what is keeping them up at night. Listen to their answers here. Keep up with Dr. Tim Ihrig by connecting on LinkedIn. Get more resources on pain management from Dr. Kim Klueber and Multiple Chronic Conditions Resource Center. Learn more about One Touch Telehealth and how telehealth can help providers improve access to care for patients with chronic conditions. Download our “What Is Telehealth?" White Paper to learn more. Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, with Chantell Preston. Chantell Preston is the Chief Executive Officer and a founding partner of Facilities Management Group who operates multiple freestanding emergency rooms and hospitals located in Texas and Nevada. Chantell is also an avid investor in technology based healthcare companies as well as a Lead Partner for The Active Aging and Longevity Fund for Portfolia Venture Capital. Listen to this episode of The Executive Innovation Show Podcast as we discuss: How has the coronavirus shifted ERs around the country to not only keep patients safe but also their employees? Listen as Chantell Preston details the steps taken to transform the ER from brick and mortar to adding telehealth for virtual care. While COVID-19 has led to an increase in emergency room visits, Preston reminds us that other patients will still have emergencies. How can your ER accommodate these patients and reduce the potential exposure to the virus?Are you letting the community know that your doors are still open? With a rise in patients not wanting to come into waiting rooms where potential COVID-19 patients could be, how do you sustain the business? Listen to Chantell Prestons’ talk about ways to supplement the walk in traffic. What are executives going to be thinking in the future, post-COVID-19, about virtual visits and telehealth? With such a shakeup to everyday life, how will this change the way healthcare executives think about physical locations and expanding beyond the four walls of a hospital? One big change in healthcare we will see post-coronavirus is innovation. Chantell believes healthcare executives will take a look at technology and how it will help us prepare for the future. She states that we will see more proactive healthcare versus reactive healthcare. Some healthcare systems and companies will be laying off employees and reevaluating their business plans for the future. As an avid investor and lead partner in Portfolia Venture Capital , does Chantell Preston’s healthcare investment strategy change? Listen as Carrie and Chantell talk about the necessities a healthcare company will need to succeed post COVID.Chantell Preston details what other physicians and healthcare CEOs can do to keep their business afloat and keep their staff and patients safe. From efficiency to looking at other sources of revenue, she gives her advice here. As always, we ask Chantell what’s keeping her up at night. Keep up with Chantell Preston as she makes waves through healthcare by connecting with her on LinkedIn. Learn more about One Touch Telehealth and how telehealth can help your ER or urgent care provide virtual care through telehealth keeping employees and patients safe. Download our “What Is Telehealth?" White Paper to learn more.Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, with Dr. Brian Bluth (Bluth Medical Associates, LLC). Dr. Brian Bluth is trained and board-certified in family medicine. He is the owner and sole-practitioner in private practice since 2009 in rural Oklahoma. He gained interest in rural medicine while in residency in Des Moines Iowa. He especially loved the aspect of full-spectrum medicine the rural setting allows for, including traditional outpatient care, inpatient care, ER coverage, Obstetrics, pediatrics, geriatrics including nursing home director, and surgical procedures including colonoscopy, EGD and laparoscopic surgeries.Listen to this episode of The Executive Innovation Show Podcast as we discuss: As the Coronavirus becomes more widespread across the country, we talk with Dr. Brian Bluth, a family medicine doctor, about the changes he's seen across the healthcare ecosystem this past week and a half. With the emergence of COVID-19, more practices are seeking to utilize telehealth for virtual visits. Dr. Bluth talks about how previously they hadn't used telemedicine in a major fashion but now it has become 70 to 80% of their appointments. Telehealth appointments have become a necessity for patients, nurses, and doctors to keep them safe from the potential spread of the virus. While people around the country are being placed on Stay-At-Home orders, they still need their medications and check-ups. Seniors will need the help, management, and medical care direction that home health provides. As an at-risk population to the coronavirus, telehealth is needed to provide proper care. As the cancellation of appointments mounts, revenue is being lost. For practices that had telehealth or telemedicine on the roadmap for the future, they are now looking to implement it instantly. Hear Dr. Bluth talk about what providers need to be doing in this time to reduce cancellations and increase revenue? Since Dr. Brian Bluth and staff had a telehealth platform in place, moving to virtual appointments was more seamless than those practices implementing telehealth for the first time. Listen as Dr. Bluth details what your practice needs to do to set up procedures and a system to accommodate potential coronavirus patients. CMS has lifted restrictions on HIPAA compliance to allow things like Zoom, FaceTime and other video tools during this crisis. Should providers and physicians of small and mid-sized practices avoid previous HIPAA compliant standards now? Hear Dr. Bluth's advice on using tools like FaceTime. "It's not just the encryption of the video, but it's the encryption of the information." Carrie and Dr. Bluth talk about why even in this time of crisis, it's important to be HIPAA compliant not only the video but also the information of the patient. How will this change in telehealth affect healthcare long term? As more patients and doctors begin using telehealth and seeing a spike in satisfaction, telehealth will be here to stay. How is Dr. Brian Bluth making sure his community gets the care they need? Visit his website to find out. Learn more about One Touch Telehealth and how telehealth can help your practice provide better patient care via our “What Is Telehealth?" White Paper. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s about all things healthcare! We dive deeper into their healthcare preferences for PCPs, how they like to be communicated with and more. Listen to “Understanding Gen Z: Healthcare Preferences (Part 3)” as we discuss the following: A lot is going on in healthcare right now. There has been a noticeable shift from going to your primary doctor with more urgent care and retail clinics popping up. You can even go to your local pharmacy to be seen for a cold, sinus issues, etc. And now with healthcare technology like telehealth being accepted by private insurance, the landscape has truly changed. What is Gen Z’s preference for seeing a doctor for minor ailments such as the cold or flu? Would they rather make an appointment with their local doctor and go to them? Or would they rather run into a retail clinic? Listen to their answers here. Are you losing patients to consumer-facing telehealth companies? Where does these Gen Zs' relationship stand with primary care physicians? Do they have one? We talk with these Austin, Texas Gen Zers and they discuss what they are looking for in a PCP. As digital natives, they are looking for online patient scheduling to telehealth.During the live in-person recording, we discuss the healthcare preferences of Gen Z when it comes to after-hours. If given the option, they would rather communicate via telehealth with their PCP then going to local retail clinics and third-party apps. What does Gen Z think about mental health? How should it be taught to students? Who should be the one guiding them on things like depression, anxiety, and dealing with suicidal thoughts? As a generation directly caught in the social media highlight reel era, how are they seeing mental health being handled? Are schools teaching mental health to Generation Z students in the right way? Listen as we discuss how they feel. “I feel like if the school were to [teach about mental health], they themselves need to get educated.” How can we bridge the mental health condition education gap? How can we understand Gen Z’s preferences for therapists? Is there too much of a stigma behind going to see a mental health professional? We get their sentiments on peer-to-peer video counseling. Dive deeper into their thought process when it comes to peer-to-peer video support. How would they like to start the communication channel? Listen as they describe their ability to identify bots for real people. That brings us to the end of this awesome three-part series, ``Understanding Gen Z.” Take a listen to both part one (Communication and Hiring) and part two (Banking)! Subscribe to the podcast now. Download our playbook where we define "What is Telehealth?". We’ll cover use cases, benefits, top implementation areas and why Telehealth is NOT video conferencing. Learn why you need to implement to not lose any Gen Z patients. A special thanks to Anderson High School. Support the show (http://www.helpinghumans.care)

Read the Blog HereWelcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic is one you’ve seen all over the news, the coronavirus. We have gotten tons of requests and it has truly been a floodgate in the telehealth business since Trump’s 8.3 Billion bill that was passed on Friday. This bill lifts the previous telehealth restrictions in Medicare for the Coronavirus. Everyone is going full-court press and trying to figure out how to keep seniors at home and safe in lieu of coming into the ER, clinics and to doctor’s offices waiting rooms. So what does that mean? As you know there have been a lot of positive changes for the telehealth reimbursement in 2019 with payer support. In addition, to Medicare Advantage that went into effect in January of 2020. But what does that mean with these new restrictions lifted?If you are a practice group, hospital, clinic and you’re serving senior patients in nursing homes, skilled nursing facilities, OR with chronic care conditions, you need to have a telehealth solution in place. By doing those routine appointments via telehealth, you are keeping these folks and others safe and at home. In addition, people that don’t want to go into the ER or urgent care to try and limit their exposure. There's been a huge surge in consumer-facing telehealth and telehealth in general. Obviously, if someone has symptoms of the Coronavirus, you’re not going to be able to do those tests through telehealth but you can use telehealth to determine who needs to come in and who doesn’t. Looking at the appointment types that you have today, such as people who have had surgeries that need to do a post-surgical follow up that are high risk because of infection and wound care. If you are a practice, a hospital or clinic and telehealth has been on your roadmap, with these restrictions lifted, this has opened up the ability to reach this patient safely and at home. So if your business on the healthcare side is being affected by a surge of people coming in and having symptoms but also normal patient interactions, you need to think about how not to cancel those appointments. If you have any questions on what that means to your healthcare organization with those Medicare restrictions being lifted or the billable codes that are available today, we are here to help.Stay tuned to the Knowledge Knugget of The Executive Innovation Show. every Thursday as we provide more detail and answer the questions you may be having. We’ll continue to update on the Medicare restrictions lifted on our social channels so be sure to follow us on Twitter and LinkedIn. You’ve seen a lot of officials from the American Hospital Association, American Telehealth Association and as well as President Trump promoting telehealth. Download our playbook where we define "What is Telehealth?". We’ll cover use cases, benefits, top implementation areas and why Telehealth is NOT video conferencing. This white paper will be useful to you or someone on your team if you like others trying to figure out telehealth for the Coronavirus quickly. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s about all things banking! What are these Gen Z’s banking preferences and what are they truly looking for in a banking relationship? Listen to “Understanding Gen Z: Banking Preferences (Part 2)” as we discuss the following: We kick off the show by understanding these Gen Zs’ banking preferences and why. We get answers on when they first got their checking accounts and debit cards. Do they prefer big traditional banks or would they rather use a community bank or a local credit union? What draws Gen Zs to become bank customers? While a mobile app is table stakes across the industry what other technologies does this generation find necessary? Listen to find out what your bank needs to have to attract these Gen Z customers.Security is a huge factor for these Gen Zers. One of the buzzwords with their mobile banking and personal finances was Face ID. Learn how this security feature plays into their decision making with financial institutions. As bank branches continue to close down, we get to the root of the problem. Gen Z isn’t visiting the branch as often anymore. When was the last time they stepped into the branch? Why aren’t branch visits a necessity for these young consumers vs. other generations? Growing up with the power of the internet, members of Gen Z are searching for authenticity! When searching for financial advice on investing, they want unbiased opinions. Do they trust big banks or do they believe they have their own “secret agenda”?Skipping the branch and using in-app features to apply for financial services such as car loans are becoming the new norm. How will banks still keep the trust of customers without their visits to the branch? What’s the deal with 1-800 numbers? How is this generation utilizing them or are they even using them at all? Do they prefer a call center or branch when they need to talk to someone? This is part two of our three-part series, “Understanding Gen Z”. Subscribe to the podcast now to get notified for part 3, where we’ll talk about healthcare next week.To learn more on The Future of Banking, Virtual Banking Beyond Four Walls, download our latest White Paper or watch our webinar on demand. A special thanks to Anderson High School for allowing the students to participate. Support the show (http://www.helpinghumans.care)

Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Carol Ermis.Carol Ermis is the Revenue Cycle Director for Orthopaedic Specialist of Austin in Austin, Texas. She has worked in the field of medical billing and coding for 20 years with the last 14 years being dedicated to the revenue cycle of orthopedic surgery.Hear her answers to the following questions: What are the patient types that make the most sense to use telehealth for consultations in orthopedics?It makes sense to use telehealth for patients who live far away from the office and patients who live in rural areas where there's often a shortage of specialists. It may also make sense for patients who live out of the state or for patients who don't have transportation available to them to come to the office. Patients who are in a nursing home or who have been admitted to the hospital and can't medically be safely or easily transported to the office. What appointment types in orthopedics do not require a physical exam and can they be converted to telehealth to free up waiting rooms?Surgical follow-ups, wound checks that don't require a suture removal or staple removal can be done via telehealth.Also, appointments that are basically the doctor delivering diagnostic information to the patient. So if the patient has had an MRI or a CT scan done and the doctor has reviewed the films and is delivering information to the patient about their diagnosis, about their treatment options and answering the patient's questions.What are the most common billable codes in orthopedics with the GT modifier for telehealth? Right now, most commercial payers will cover telemedicine visit services and they're advising healthcare providers to bill an evaluation and management code for telemedicine appointments. That's 99201 - 99205 which is your standard outpatient office visit codes for new or established patients. Ask which specific billing codes you should use and whether they recognize the GT modifier. If they have a published policy about their coverage of telemedicine, review it before you call and be armed with that information about their coverage policies when you contact them. That has been today's Knowledge Knugget with Carol Ermis. If you have any additional questions, you can find her on LinkedIn. That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.Download our playbook where we define "What is Telehealth?". We go over top implementation areas for telehealth such as post and pre-surgery consults in orthopedics. We also layout the top benefits of telehealth and even more use cases. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews and One Touch Video Chat. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s how they like to communicate, think about college and what they are looking for in an employer.Listen to “Understanding Gen Z: Communication and Hiring Trends (Part 1)” as we discuss the following: During our live studio recording, we ask these Gen Zs about their communication preferences, how they use the internet and mobile phone today. Do they prefer to download apps for one time use or just visit the mobile website? With storage space on their cell phones being a premium, does every companies' app get a download? When did they get their first cell phones? At a much younger age than you or I, our teen guests discuss the grade they got their first phone and why. Listen to the podcast as we discover if this generation prefers a text, call or FaceTime? From video homework help to maintaining relationships from far distances, hear just how Gen Z is making the most of video calls. Are college gap years the new normal for this younger generation? We discuss the next steps for these upperclassmen. Is a college degree still seen as the end goal? After seeing millennials strapped with debt, it’s something Gen Z is thinking about even more. Hear their sentiments on college and the factors that play into the next steps of their lives. How are job boards looked at by Gen Z? Do they find them helpful or daunting? Is there a disconnect between experience needed and the current experience gained by this young generation? What is this generation looking for in a job? Is it culture, company values, career path advancement or pay? Their answers differ from Millennial generations. Find out how by listening. This is part one of our three-part series, “Understanding Gen Z”. Subscribe to the podcast now to get notified for parts 2 and 3, where we’ll talk banking and healthcare for the next two weeks.Download the White Paper, “Reach & Recruit a Passive Front-Line Talent Pool” to learn more about how you can connect to the next generation’s top talent. A special thanks to Anderson High School for allowing the students to participate. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Richard Harris.Dr. Richard Harris is the Founder of Great Health and Wellness, a personalized medicine company in Houston, Texas. He is both a physician and a pharmacist. Today he is going to talk about how you can extend telepharmacy into the home, the future role of the pharmacist and how to improve health through prescription adherence. Lastly, we’ll be talking about genetics testing. Is this telehealth service of telegenetics best staffed by physicians or by pharmacists? What role can pharmacists play in patients’ supplements and diet? Dr. Harris believes that pharmacists can play an extremely large role in this area and that will allow them to practice at the top of their license. Hear what else he has to say by listening. How can pharmacists extend the services to the home with telepharmacy? A big way the pharmacist can extend services to home with telepharmacy is adherence to medications and side effects. We know that in the real world there's about a 50 to 60% medication adherence rate, but we estimate that in order to be successful, therapy needs to be around 80% adherent. So pharmacists, by doing checkups in the home through telepharmacy could ensure adherence rates and better optimization and outcomes to therapy. Pharmacists can also do health coaching, where they're walking people through other things associated with that disease state and they can also provide direct patient care through telepharmacy. Whose role is it to help patients better understand genetic testing and patient outcomes?As an internal medicine physician, a lot of Dr. Harris’ colleagues are not very interested in this subject at all, which he feels is a shame because genetic testing, a new neutral genomic testing can really be a game-changer for someone's chronic conditions or for preventative states. He thinks the pharmacist can take a very proactive role in this area to offer these services in the clinic and be taught how to provide high-quality information about Nutrigenomix in genetic testing. And then at the same time recommend high-quality GMP supplements. He also states that pharmacists have a better understanding of general physiology because he has gone through both trainings as a pharmacist and a physician. That has been today's Knowledge Knugget with Dr. Richard Harris. I hope you found the information informative and helpful. You can follow him on Instagram and Twitter or his podcast, The Strive For Great Health. That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.Download our playbook where we define "What is Telehealth?". We go over specialty areas such as telepharmacy and telegenetics. This playbook is packed with useful information for you to consume. Get it here. Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, talks with Dr. Sina Haeri and Dr. Annelise Swigert. Dr. Sina Haeri is board-certified in maternal-fetal medicine and obstetrics and gynecology and served as a surgeon in the U.S. Army, currently working with Access Physicians, Dr. Annelise Skor Swigert is a board-certified Ob/Gyn. She is a leader, both locally and nationally, in women’s health care initiatives. She is currently the CEO of Premier Ob/Gyn of MN.Listen to “Virtual Primary Care in Women's Health” as we discuss the following: In this podcast, we talk about all things women’s health. What are these physicians seeing on the front lines in women’s health? Listen as Carrie Chitsey, Dr. Sina Haeri, and Dr. Annelise Swigert discuss how women’s health has changed over the past few years from communication preferences to certain generational changes. Dr. Sina Haeri talks about today’s generational patient. From being more “tech-savvy” and showing less loyalty to an OB/GYN to self-empowerment. Dr. Annelise Swigert is also seeing that Millennial patients are looking for technological advances from their healthcare providers. She details how customer experience plays a larger role in selection criteria for an OB/GYN and/or primary care provider than loyalty. We are seeing more mergers and consolidation with big health systems of local practices. What top things should local OB/GYNs be thinking about to stay competitive and deepen relationships within their local community? Dr. Sina Haeri has been using virtual care in women's health and telehealth for some time now. Listen as he talks about how telehealth can improve work/life balance. How is AccessPhysicans reducing the maternal mortality rate in rural areas? Listen as Dr. Haeri explains how AccessPhysicians can cut down moms traveling out of rural areas to see a subspecialist to 3%. By improving access to care it will bring down maternal mortality. With the Millennial and Gen Z generations, are PCPs and OB/GYNs still as important as previous generations felt? The relationship with the physician will not be as solidified as in past generations. As Dr. Haeri highlights, telehealth is not meant for all appointment types and consultations. Listen as he and Dr. Swigert give insight on what they believe are good that can be done virtually in prenatal care, OBGYN and women’s health. From chronic disease management and contraceptive counseling hear other use cases these physicians feel that can be done virtually. Dr. Swigert details how telehealth can be huge for women’s mental health. With postpartum depression, virtual care should be a priority for your practice. As always, we ask these doctor’s “What’s keeping them up at night?” Want to learn more about AccessPhysicians? Click the link here. Dr. Swigert is a women's health visionary, connect with her on LinkedIn. Download our new white paper, "What is Telehealth?". Learn more about the benefits of telehealth, top implementation areas and how you can incorporate virtual primary care for women's health.Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Valentine Ugwu. He is going to talk about specific use cases of telemedicine in prenatal care.Dr. Valentine Ugwu is an OBGYN -Full Fellow of American College of OBGYN’s (ACOG) and a Board-Certified Primary Care Physician. Also, he has a Master’s in Business Administration (MBA). His health care experience spans about 23-years.Listen and or watch the Knowledge Knugget above as Dr. Valentine Ugwu answers the following questions discussing the benefits of telemedicine for prenatal care:How can telemedicine in prenatal care help rural areas to have more frequent visits with patients? Pregnancy should be a wonderful time for a mother and her unborn baby but can be challenging without the support and medical care needed as can be provided with prenatal care.This becomes even more of a concern with the limited access to care that comes with the rural areas. It is no news that since 2010 to date, approximately 1 in 5 hospitals in rural communities across the country have closed due to limited funding, migrating population to urban areas amongst other issues. To get the access they must travel long distances in most circumstances. These issues of course impact this important population ”pregnant women” gravely as they are starved of care and become open to dire complications as their only options are showing up in the emergency room where most physicians are not trained to offer care to them and the only option is to have them “flown“ out of the facility.Promoting telehealth will help ease these pressures as women can use their mobile devices to communicate with providers like myself for remote access to prenatal care.Also teaching them to measure their weights, blood pressures, growth of their pregnancy with tape measurements, and listening to their baby’s heart using a device. Of course, this is only applicable to pregnancies considered low risk (which is most pregnancies). High-risk pregnancies and low-risk pregnancies determined to have eventual concerns on virtual visits will warrant physical evaluations.You work servicing the border and surrounding areas as a physician, how much windshield time do you spend per week or month driving to locations? Given my passion for women’s health and rural medicine, I do work in the border environment and commit an average of 10-12 hours a week ensuring I travel to deliver care to my population. If an average telemedicine prenatal care appointment is 4 to 7 mins, describe the benefits as a physician being in one location seeing more patients. (Video relationship and patient convenience, not missing appointments, compliance). What is most beneficial in your mind?In my opinion patient inconvenience (Lack of transport to nearest facilities or finances) is one of the most challenging reasons for patient’s noncompliance with prenatal care. So, to be able to bridge this gap with telehealth has unquantifiable benefits. It does also help the physician reduce burnout with travel and the hazards of long-distance traveling when not needed.Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.Download our playbook where we define "What is Telehealth?". Support the show (http://www.helpinghumans.care)

Read the BlogWelcome to this week’s healthcare Knowledge Knugget! Today, we will be talking about the 10 Telemental Health Benefits and Use Cases. Watch the video to learn more about how people are using telemental health and some very specific uses cases? Mental Health How can telemental health reduce those no show rates? It allows you to look at somebody that's coming in for therapy sessions once a week, whatever it may be and allowing them for certain times and appointment times to be able to do that through video telehealth. Senior CareA lot of seniors are going through mental health issues and they don't know how to explain it. Being able to do video appointments in the comfort of their own home and talking to them about things like depression or anxiety from retiring or being in isolation. Youth Mental HealthAttending an in-person youth mental health appointment is a double-edged sword. With telehealth technology and telemental technology being browser-based, the school doesn't have to buy any expensive hardware or software. Foster CareChildren that are in foster care are on Medicaid and it's very hard given the guidelines of foster care for foster parents to be able to take off work or even get somebody to give the foster child a ride to mental health appointments. Medicaid AccessThe last one in this bucket of youth is Medicaid access. Normally it is very hard to get a Medicaid appointment for mental health. If you're a mental health professional with a private practice and you're not taking Medicaid, you should look at the reimbursement, you might reconsider and it can help for youth and population health and even seniors. Rural Health The next use case is rural health. There's a lot of shortage areas. And so reaching those rural areas where people are driving an hour and a half, two hours to appointments to rule in community hospitals for mental health, um, is as a big area. Facilities Using Virtual Care So a lot of your rural and community hospitals don't have enough mental health professionals on staff and they can't give people to live in those rural areas. Psych Evaluations There's a lot of shortage of being able to get that immediate psych eval, whether it's a treatment facility and it's an admission that you needed, whether it's a foster care system, whether it's a rural community hospital, there's a large shortage in psych. Follow-up AppointmentsWhether the patient is discharged from the hospital and you're putting it on the patient to then go find a mental health professional or your jotting down some names or giving a sheet to go get a mental health professional, there's a big breakage in that happening. Treatment Facilities All the telemental health that goes on in a substance abuse treatment facility daily, weekly, whether you're in 30, 60, 90-day rehab and you're getting discharged, you build this relationship with that mental health professional and now you're kind of out on your own. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays. Download our latest telemental white paper and listen to the healthcare podcasts where we talk about all the use cases for telehealth.Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews. During this podcast, hear host, Carrie Chitsey, talk with Matt Revord of Potbelly Sandwich Works. Matt Revord has been with Potbelly for 14 years in various roles including Chief Legal Officer and Chief People Officer. Listen to “Filling Your Belly with Culture: In-Depth with Potbelly” as we discuss: Matt Revord gives us the breakdown of the very unique beginnings of Potbelly Sandwich Works. Did you know that it started as an antique store? Listen as we learn about the concept of Potbelly and its rise in popularity across the United States to becoming a publicly-traded company in 2013. Now operating in over 470 units in 34 states with over 7,000 employees, the question becomes “How do you maintain culture through growth?” Since being part of the Potbelly team in 2007 and now the Chief People Officer, Matt Revord gives his insight into the importance of company culture.Potbelly Sandwich Works is known for having awesome employees. Has maintaining culture through growth been a critical success factor to their scale? Matt maps out how the importance of company culture started and has evolved over the years with new executive team members. What are some of the things that define Potbelly’s culture? Allowing employees to maintain their own unique sense of style. Who doesn’t want to wear tye-dye t-shirts over uniforms? Hear about the tribal knowledge that grew with each new store. What is a culture statement? Does your company really need one? Listen to why the new CEO, Aylwin Lewis, requested one from Matt. This led to the creation of “The Potbelly Advantage”. Did this help cement the importance of company culture and create a daily reminder for their teams?When a company grows how do you maintain culture through growth? Is it from the top down? Matt Revord talks about how strong CEO leadership and commitment to culture allows Potbelly to be successful, with lower turnover rates and higher customer satisfaction scores. How has Potbelly stood out against the clutter in a low unemployment market? As a Chief People Officer, how has Matt been able to keep things consistent on the talent acquisition side find the culture fit in recruiting new employees? He gives his tips on recruiting for culture fit and maintaining culture through growth in recruiting across many geographies. Matt admits that they may be losing great candidates due to their interview process. He explains why he’s okay with that. With an estimate of the cost of losing an hourly employee between two and four thousand dollars and a manager $12-15,000, he encourages his manager to look for quality, not quantity. While today’s generations are looking for speed to hire, employers have to maintain their quality in the interview process. With Gen Z being the majority in the hospitality job demographics, what trends has Matt Revord seen in hiring? They’ve moved to video training and seeing significantly better success with GenZ’s.It’s time for a game! Carrie and Matt play “Word Association”. Hear Matt’s first word that comes to mind for all kinds of fun HR terminology. What’s Matt’s go to Potbelly sandwich? And hear about their new sandwich, the BLTA. Matt answers our favorite question – “What keeps you up at night?”. Download the White Paper, “Reach & Recruit a Passive Front-Line Talent Pool” to learn more about how to recruit and hire for culture fit.Support the show (http://www.helpinghumans.care)

Telehealth vs Telemedicine In this week's Knowledge Knugget we talk about telehealth vs telemedicine. It's a question that we get all the time. While the words are often used interchangeably, they are quite different. Learn more about the following: What is Telemedicine? Historically, telemedicine is what you've heard for years. A lot of times it is referred to and you'll hear people say that they have telemedicine when it's just a phone, no video talking to a doctor. Telemedicine in Rural AreasPeople also refer to telemedicine that is facility to facility. You might have a rural hospital that has a telemedicine cart hooked up to a camera in a particular room used to connect with a specialty doctor in a larger location. With an accessibility issue in rural communities, telemedicine was typically used as the nomenclature of that. What is Telehealth? The term telehealth means something different than telemedicine. When you talk about telehealth, this is making it so patients can connect anywhere. This could mean the patient is at home, in their office, their car. It doesn't have to specifically be in a hospital connected to a telemedicine cart. Telehealth is truly the future, it's where things are headed. As a healthcare organization, you need to be thinking that, to acquire and retain your patients. It's an innovative healthcare technology that allows you to service patients after hours and on weekends and get that billable revenue. This can expand your business beyond the physical four walls. Whether you're a hospital or specialty doctors using it for followup, proactive care, and pre and post-operative appointments, it has to be telehealth. The home can be used as the originating site and it's simple and easy to use for the patient. Improving the Physician Experience with TelehealthWhile patient experience is critical for telehealth adoption, the physician experience is a key to telehealth adoption as well. A lot of the times you'll see telemedicine platforms sending your patients to download third-party applications. The physician becomes inundated with tech support questions rather than practicing medicine.Patients may be wasting valuable time. They may have to download an app or ask the doctor what code they have to enter or what link they have to go to. This puts the physician behind schedule for appointments held in the office. Telehealth vs Telemedicine - Key Things to ConsiderSo as you look at telehealth vs telemedicine, there are key criteria that you need to consider. Scalability Patient Experience Physician Experience Telehealth Cost EffectivenessIf you're implementing telemedicine, you're going to be buying expensive hardware, software, medical carts at 90% more costs than a true browser-based telehealth solution. So if that's in your cards and you're trying to scale it, whether it's now or in the future, don't get into a situation where you're contemplating telehealth vs telemedicine. Our telehealth includes a browser-based solution.Thanks for watching Coffee with Carrie on the difference of telehealth vs telemedicine. Download our latest white paper "Pros and Cons of Telehealth" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Eugene Spiritus, Co-Founder & Chief Medical Officer of SleepWatch by BodyMatter. Dr. Eugene Spiritius is Co-Founder and Chief Medical Officer of SleepWatch by BodyMatter. He is a Pulmonary/ Critical Care specialist with over 20 years of practice. Recruited to serve as the first Chief Medical Officer at the University of California Irvine Medical Center he was responsible for Quality, Safety, Case Management, Infection Prevention, and Risk Management for 11 years.Listen to “Using AI in Healthcare for Sleep Apnea & Insomnia” as we discuss the following: Did you know that we spend over 30% of our lives sleeping!? Over 50-70 Million Americans have a sleep disorder, this is a huge issue that doesn’t get talked about as often. In “Using AI in Healthcare for Sleep Apnea & Insomnia”, we talk with Dr. Eugene Spiritus about how sleep disorders have gotten lost in the healthcare system and healthcare technology can address the gap for better patient outcomes. How did Dr. Spiritus become so passionate about sleeping issues in the US? Listen as we talk about his background as a practicing physician to now leading a technology company. He explains that as a physician you can help one by one and with technology help the masses.With consumer healthcare rising through wearables to help things like diet, exercise, and mindfulness in real time, now consumers want to learn about their sleep health. Did you know that most primary care physicians have not been trained to address or treat sleep? Sleep labs have only been available since the 60s and 70s. Our grandparents use to get a solid 8-9 hours of sleep per night. Why has sleep gotten lost in the healthcare system? We talk with Dr. Spiritus about why doctors are giving out more and more sleeping pills. Are they the real answer to patient care? Are sleeping pills actually addictive? Are we just benefiting drug developers? What’s the verdict? Dr. Spiritus gives us a breakdown of the side effects of sleeping pills and why they don’t really give you the sleep you need. At BodyMatter, they are using AI in healthcare to understand why people aren’t sleeping well and the patterns that led to this. With data being collected via Apple Watch, how does AI use these predictive analytics to give patients better insights into what is driving their good and bad sleep patterns? Listen as Dr. Spiritus dives deeper into the use of artificial intelligence for healthcare and how their sleeping app works. He describes how AI and machine learning is helping patients get more meaningful results. In consumer healthcare, where the public has access to data from artificial intelligence such as sleeping habits or even genomics, how does that affect the interactions with the physician? As we see AI technology in healthcare in other areas, how can you use data and connect it to humans (doctors and healthcare professionals) via technology like telehealth? We ask an ironic question for today’s podcast topic, “What’s keeping Dr. Spiritus up at night?”. Hear his answers on the podcast. Are you looking for more information on your sleep health? Download the SleepWatch app! Interested in more AI in healthcare podcasts? Be sure to check out “Creating Engaging Mobile Apps to Drive Virtual Care”!Support the show (http://www.helpinghumans.care)

Read the blog here. Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Live Video Interviews. During this podcast hear host, Carrie Chitsey, talk with Troy Keach, Vice President of Chief Human Resource Officer of HumanGood, and Lorenzo Ciacci, Chief Technology Officer at NurseGrid. Troy Keach is the Vice President of Human Resources for HumanGood, the largest California provider and 6th largest senior care non-profit company in the US, operating in 7 states.Lorenzo Ciacci is CTO of NurseGrid, a cloud based and mobile oriented service that does shift distribution and management for Nurses, Nurse Leadership. NurseGrid has 1.3M downloads in a community of 3M nurses Nationwide.Listen to “Nursing Your Headache: HR Challenges in Healthcare” as we discuss the following: One of the biggest HR challenges within healthcare today is the nursing staff shortage. With high competition in the space, we talk with Troy Keach and Lorenzo Ciacci about what they are doing and the best practices they have found to hiring nurses. With several different levels of nurses such as hospice, senior living and health systems, what areas in healthcare are having a difficult time hiring? What has he heard from current nursing students about what they are looking for? His answers might surprise you. Lorenzo Caicci talks about how expectations vs reality aren’t aligning for young nurses graduating today. As healthcare CHROs and CPOs around the country are running into this nursing staff shortage, what are some of the innovative practices regarding attracting and retaining talent? Listen to learn about the top innovative things you will be seeing over the next two years in this talent war for nurses. How much will technology play a role in healthcare recruitment? Troy Keach stresses the importance of using technology to communicate faster and reaching out via methods like text messaging. How quick is your speed to contact or speed to hire?With the one-click to apply to multiple jobs, it’s making it harder for healthcare recruiters to sift through job applicants who actually read your job description and wanted to apply? Lorenzo talks about the biggest challenges of scheduling historically for nurses. It has been manual and fragmented. Listen to Lorenzo as he talks about how NurseGrid solves scheduling headaches and increases retention for Chief Nursing Officers. Carrie asks Lorenzo to break down the pressures of covering all shifts, swapping schedules and how doing this ineffectively can burn out your best nurses. What innovative things are being done by Troy Keach? Listen as he talks about what HumanGood does to grow and retain talent from within through certification. Hear his best advice for other healthcare CHROs? As always, we ask Troy and Lorenzo what’s keeping them up at night.Keep up with the innovation at HumanGood by following Troy Keach on LinkedIn. Want to learn more about NurseGrid and the effort to solve scheduling headaches for Chief Nurse Officers? Click the link. What innovative practices are you using to solve healthcare challenges in HR? Download our recent White Paper, “Reach and Recruit a Passive Front-Line Talent Pool”. Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking and One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Brett Wyss and Josh Pape. Brett Wyss is the President and CEO of Integrity Bank & Trust. His banking passions include advocacy work with the Colorado Banker’s Association, FinTech innovation and providing multiple delivery channels to customers. Josh Pape is the Executive Vice President & Chief Banking Officer at Citizens Bank of Edmond - the most innovative community bank in the country in 2019, according to The Independent Banker. Josh is a U.S. Air Force Veteran and the first male college graduate in his family.Listen to “Innovative Ways to Find & Acquire New Customers in Community Banking” as we discuss: In a recent White Paper “Banking Beyond Four Walls”, One Touch Video Banking highlights the following data: Regional and community banks have 50% of the physical branches in the US but only 20% of the deposit growth while Big 3 Banks have 24% of the physical branches and 50% of new deposit openings. Listen as host, Carrie Chitsey talks with Brett Wyss and Josh Pape about how they think about this data. Does it mean the physical branch isn’t as important anymore or is it a bigger opportunity for community banks and credit unions to grab market share? Brett details his thoughts on the stat above. While the number is alarming, he talks about the opportunity and potential that community banks can have. Josh looks at both sides of the coin. He describes the resources that community banks have to gain back market share such as engagement with the local community, which big banks cannot do. What innovative things and out of the box ideas are these executives doing to acquire customers in their local markets? Josh at Citizens Bank of Edmond talks about the things they have done to build deeper relationships within their community such as festivals, co-working, and a 24-hour tellerless branch. What’s working for Brett at Integrity Bank & Trust? Hear the answer to the question, “How do I add additional value beyond a transaction?”.Josh walks us through why Citizens Bank of Edmond’s started a co-working space solving a problem of too much real estate and how it works. This innovative idea turned a cost center into a profit center. How did this create deeper relationships with business owners/entrepreneurs that got to know the bank outside of a typical banking relationship? How should community banks be thinking about fintech? What are the strengths of banks? Brett Wyss talks about a future where fintech and community banks work together. Hear his new innovative partnership in fintech.How will community banks extend the four walls of the branch to the customer with technologies like video banking? Where will be in 3 to 5 years?As always, we ask these banking executives what is keeping them up at night. Listen to their answers here. Keep up with Josh Pape at Citizens Bank of Edmond. Learn why they were named as one of the most innovative banks by Independent Banker. Follow Integrity Bank & Trust’s and Brett Wyss on LinkedIn. To learn more about digital-first customer-center banking and Banking Beyond Four Walls, watch our latest webinar on-demand or download the latest White Paper.Support the show (http://www.helpinghumans.care)

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth.During this podcast hear host, Carrie Chitsey, talk with Carla Braveman and Dr. Sheryl Neelankavil. Carla Braveman is the CEO of the Hospice and Palliative Care Association of New York State.Dr. Sheryl Neelankavil is a surgeon by training and is currently the CEO of United Apollo International Inc. She is also the President of Blue Horizons Hospice Austin, the first smart hospice incorporating telehealth communication. Listen to “Will Hospice Need to Innovate with the Silver Tsunami?” as we discuss: Carrie sets the stage of the podcast. For Baby Boomers, the change of culture, cost of facility-based long term care, and technology adoption has created a huge increase in seniors wanting to age at home. How will facility-based vs aging at home take shape in the future? Listen as Carla Bravemen talks about what she sees within the hospice community of New York. Dr. Neelankavil details what sees coming in the future for caregivers. Hear what she believes will happen with more Baby Boomers at home being looked after by their family. What are some of the roadblocks and hurdles of the silver tsunami? How can telehealth, RPM and caregiver support help with these roadblocks?Dr. Neelankavil details the innovative ways Blue Horizons Hospice is using technology to check on their patients, reminding them to take their medications and connect in-home with video telehealth through Alexia. How do social determinants come into play when looking at support options for aging at home?Will Baby Boomers look to more communal home living situations in the future? What are other innovative ways health systems are looking at how Baby Boomers live?How should healthcare executives be looking at telehealth from an operational efficiency standpoint? Hear Carla talk through these categories of savings and reducing anxiety for caregivers. Beyond operational efficiencies, how does telehealth help the patient? Listen as Carla Bravemen and Dr. Sheryl Neelankavil recall their experience with telehealth and how it helped to improve patient satisfaction. Can telehealth improve your CAHPS scores? Is telehealth a retention tool in the employer's toolbox to give workers such as nurses, caseworkers, and physicians work/life balance. Is there a stigma around older hospice nurses and their ability to use technology? Carla Braveman explains why that is a myth and how not to count our hospice nurses when using technology, telehealth, smart devices, and mobile apps to handle day to day tasks with palliative care. What is the future of hospice and telehealth for caregivers? What opportunities lie ahead for third-party vendors connected to the hospice industry such as pastors, funeral homes, medical device companies and more? What’s keeping Carla Braveman up at night? Hear her answers here. Carla Braveman will continue to bring change as the CEO of the Hospice and Palliative Care Association of New York State. Stay in the know here. How will Blue Horizons Hospice Austin continue to innovate? Keep up with their journey and Dr. Neelankavil. Want to learn more about innovations in hospice care? Click here to understand more on the benefits of telehealth for hospice and in-home healthcare from One Touch Telehealth. Support the show (http://www.helpinghumans.care)

Read the full blog here. Welcome to the Executive Innovation Show Podcast, presented by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk about the social determinants of health and the future of population health with Dr. Murali Naidu, Scott Collins, and Ryan Peterson. Dr. Murali Naidu is the Chief Physician Executive for a Managed Service Organization who has held several physician leadership positions at large health systems and IPAs.Scott Collins is Chairman & CEO of Link-age. Ryan Peterson is the Senior Vice President, Strategy & Growth for Reveleer, a healthcare technology company.Listen as we talk about how to improve population health in this episode: What are the top buzzwords surrounding social determinants, community and population health today? How will this affect patient outcomes and the payers' ability to reduce costs by using data? As we have more Baby Boomers aging at home and a shortage of long term care facilities, how do we think about social determinants for this population? Scott Collins also details the categories you should be looking at beyond physical health. From emotional to financial, these are all areas that will allow for tailored solutions for different cohorts within the Baby Boomer population. He reminds us, “one size does not fit all!”How is the caregiver’s role used to determine social determinants? What will the role of the caregiver look like in five years? Listen to find out. Can data solve the problem? Ryan Peterson discusses how the current isolation of data is keeping population health and social determinants of health from the "big leap forward". These healthcare executives answer the following questions surrounding the importance of addressing social determinants of health:What are the next steps to move the needle on patient outcomes? What are the right ways to get at-risk patients to engage with the health system? What is the right way to reach out, in what use cases should you use telehealth? How do we use AI beyond clinical, financial, and social data to deal with things like food insecurity and rural access to care? We take time to talk specifically about the rural health shortage and patients using the emergency department as primary care. How can use insights to create outcomes? Behavioral health is a big expense to the healthcare system that some could say is not being properly tracked. With a high stigma on mental health, are we asking seniors the right questions? What will be the future of renal care since the executive order of Advancing American Kidney Health? What’s one thing keeping these health care executives up at night? Carrie shares what’s keeping her up for the first time! Hear what she has to say.Want to connect with Dr. Murali Naidu? Find him on LinkedIn! Follow Ryan Peterson and Reeveler’s journey in healthcare technology. Discover more from Scott Collins, Link-age and their research. Read the 2019 Link-age Connect Technology Study Report. Want to learn more about the Pros and Cons of Telehealth? Check out the white paper from One Touch Telehealth. We discuss how telehealth can make a huge impact on population health and social determinaSupport the show (http://www.helpinghumans.care)