Podcasts about operational

True team buy-in requires both operational involvement (hands and feet) and emotional involvement (hearts and minds), with many managers struggling to achieve both simultaneously. The distinction matters because emotional investment drives innovation, resilience, and sustained performance beyond mere task completion. In this episode of the Lead In 30 podcast, Lone Rock Leadership co-founder Russ Hill dives into the difference between operational and emotional involvement.• Operational involvement means team members show up and do the work but may just be going through the motions• Emotional involvement means they genuinely care about outcomes and are intellectually invested• A river rafting experience demonstrates how clear leadership creates both types of involvement automatically in high-stakes situations• The more ambitious your organizational vision, the more critical emotional involvement becomes• "Founder mode" or command-and-control leadership actively kills emotional investment from team members• Emergency situations are rare exceptions where directive leadership doesn't diminish emotional involvement• Most successful leaders consciously cultivate both operational efficiency and emotional connectionShare this episode with a colleague, your team or a friend.--Get weekly leadership tips delivered to your email inbox:Subscribe to our leadership email newsletterhttps://www.leadin30.com/newsletterConnect with me on LinkedIn or to send me a DM:https://www.linkedin.com/in/russleads/Tap here to check out my first book, Decide to Lead, on Amazon. Thank you so much to the thousands of you who have already purchased it for yourself or your company! --About the podcast:The Lead In 30 Podcast with Russ Hill is for leaders of teams who want to grow and accelerate their results. In each episode, Russ Hill shares what he's learned consulting executives. Subscribe to get two new episodes every week. To connect with Russ message him on LinkedIn!

In this episode of the Know Your Why Podcast, Dr. Jason Balara sits down with Dave Codrea, co-founder of Greenleaf Capital Partners, to discuss his journey as an entrepreneur in the real estate investment world. Dave shares how his passion for entrepreneurship led him to build a company focused on operational excellence, team culture, and long-term strategy. Reflecting on lessons learned during the 2008 financial crisis, Dave emphasizes the importance of being adaptable in fluctuating markets and surrounding yourself with driven individuals. The conversation also explores the evolving landscape of real estate investment, from asset class diversification to the personal satisfaction that comes from transforming properties and building a high-performing team.Key Highlights:- Dave began his real estate journey driven by a desire to build something tangible through entrepreneurship.- Operational excellence has become a critical focus at Greenleaf Capital Partners in today's changing market.- The 2008 financial crisis taught Dave the importance of strategic preparation and long-term thinking.- Team culture plays a vital role in the company's growth, with an emphasis on collaboration and motivation.- Real estate remains a dynamic industry with multiple asset classes and investment paths for growth. - For Dave, the true reward lies not just in financial success, but in the personal satisfaction of solving problems and building something meaningful.This episode of the Know Your Why Podcast is a masterclass in long-term real estate strategy and team-driven entrepreneurship. Dr. Jason Balara and Dave Codrea highlight the foundational elements of success—hard work, adaptability, operational discipline, and the power of surrounding yourself with the right people. Whether you're a new investor or an experienced operator, this conversation offers practical insights and a powerful reminder to always stay grounded in your "why."Get in touch with Dave:Website - https://www.gogreenleafmanagement.com/LinkedIn - https://www.linkedin.com/company/greenleaf-management-llc/LinkedIn - https://www.linkedin.com/in/davidcodrea/If you want to know more about Dr. Jason Balara and the Know your Why Podcast:⁠⁠https://linktr.ee/jasonbalara⁠⁠  Audio Track:Back To The Wood by Audionautix is licensed under a Creative Commons Attribution 4.0 license.⁠⁠ https://creativecommons.org/licenses/⁠⁠Artist:⁠⁠ http://audionautix.com/

Interview with Caedmon Marriott, Managing Director of Western Mines GroupOur previous interview: https://www.cruxinvestor.com/posts/western-mines-asxwmg-building-australias-next-major-nickel-resource-6328Recording date: 28th July 2025Western Mines Group presents a compelling investment opportunity in the nickel sector, combining world-class resource scale with strategic market positioning as the commodity establishes a price floor. The company's Mulga Tank project near Kalgoorlie hosts Australia's largest nickel sulfide deposit, containing 5.3 million tons of nickel across a nearly 2 billion ton resource with 0.27% nickel grades. This positions Western Mines among the world's top 10 nickel deposits by contained metal.The investment thesis centers on three key pillars: exceptional resource quality, strategic timing, and significant exploration upside. The deposit demonstrates superior metallurgical characteristics with four times the sulfur content of comparable Canadian projects and grades 25% higher than peer operations. This sulfur-to-nickel ratio approaching pentlandite composition, combined with enrichment in chalcophile and platinum group elements, supports enhanced processing efficiency and recovery rates. The company's conservative approach using a 0.2% nickel cutoff—double the threshold employed by many competitors—demonstrates disciplined resource estimation practices.Market dynamics strongly favor Western sulfide producers like Western Mines. The nickel price has established a durable floor at $15,000 per ton, with Managing Director Caedmon Marriott noting that "absolutely nobody is making money at these prices," including large-scale Indonesian and Chinese producers. This supply discipline, combined with robust demand growth of 6-7% annually in stainless steel and over 10% in defense applications, creates favorable conditions for price recovery. The battery sector maintains 25-30% growth trajectories in Western markets, supporting long-term structural demand.Environmental regulations are creating additional advantages for Western producers. European battery passport requirements mandate detailed CO2 accounting, with nickel representing 30-35% of an electric vehicle's carbon budget. Western Mines' sulfide operation positions it at the bottom of the CO2 intensity curve, benefiting from increasing preference for "green nickel" and supply chain security considerations as buyers diversify away from Chinese-controlled Indonesian operations.The exploration upside provides significant optionality beyond the established resource. Recent drilling has identified 91 occurrences of massive sulfide evidence, including large immiscible sulfide globules described as "tennis ball-sized." This statistical abundance across limited drilling suggests a substantial massive sulfide system at depth. If Western Mines delineates a "Perseverance-style" deposit of 50 million tons at 2% nickel, it would dramatically accelerate development timelines and enhance project economics. Such a discovery would transform the project from a large-scale, low-grade operation into a hybrid system capable of supporting both high-grade standalone developments and integrated large-scale processing.Operational advantages include Western Australia's stable jurisdiction with established mining infrastructure and government support through exploration incentive schemes totaling $220,000 in recent grants. The deposit's shallow nature, with mineralization beginning at 50-60 meters below surface, and anticipated low strip ratios under 2:1 support cost-effective mining scenarios. The modular development approach, potentially scaling from 10 million to 40 million tons annually, offers risk-managed capital deployment.Current drilling programs focus on resource extension and massive sulfide targeting, with results expected to feed into metallurgical testing and scoping studies in early 2025. Western Mines represents a rare opportunity to access a world-class nickel asset at attractive valuations while the sector remains distressed, positioning investors for significant revaluation as market fundamentals improve and the energy transition accelerates demand for critical battery materials.View Western Mines Group's company profile: https://www.cruxinvestor.com/companies/western-mines-groupSign up for Crux Investor: https://cruxinvestor.com

In this episode of Maritime Nation, Admiral Foggo sits down with Dr. Brad Martin to examine whether America's current fleet composition aligns with future conflict scenarios and all the factors shaping tomorrow's Navy.Season 4 of Maritime Nation is produced in partnership with Dataminr.

Nextech3D.ai CEO Evan Gappelberg joined Steve Darling from Proactive to discuss the company's audited financial results for the 15-month period ended March 31, 2025. The results highlight a significant transformation in Nextech3D.ai's financial and operational structure as it advances toward scalable, high-margin, AI-powered revenue streams. Despite a 31% decline in total revenue to $3.49 million—attributed to a temporary restructuring of the company's 3D model business—gross profit surged 55% to $2.24 million, up from $1.45 million. Gross margin more than doubled, climbing from 29% to 64%, underscoring the impact of the company's pivot to more profitable offerings. Gappelberg emphasized the company's substantial reduction in operating costs. Operating cash burn fell by 58% to $5.56 million, compared to $13.34 million in the prior period. The adjusted operating loss improved 56%, dropping to $6.07 million from $13.94 million. Strategic cost-cutting measures included a 55% reduction in sales and marketing expenses (down to $2.03 million), a 41% drop in general and administrative cash expenses (to $4.5 million), and a 45% decrease in R&D spending (to $1.78 million). The company's realignment reflects a broader shift toward productized, AI-powered 3D solutions designed for sectors including e-commerce, retail, manufacturing, and live events. With improved operational leverage and an increasingly recurring revenue model, Nextech3D.ai is focused on margin-accretive growth and long-term shareholder value creation heading into fiscal 2025 and beyond. #nextech3d.al #otcqx #nexcf #cse #ntar #EvanGappelberg #ARway #AugmentedReality #SpatialMapping #IndoorNavigation #MapDynamics #EventTech #TradeShowSolutions #TechStocks #ARRevenueGrowth #3DTechnology #ProactiveInvestors #aws #amazonwebservice

Welcome to another episode of Behind the Win, where we delve into the journeys of industry leaders shaping the future of business. Today, we're joined by Sam Beasley, Chief Operating Officer at LSI. With a rich background in banking and a fresh perspective on operational leadership, Sam shares insights on transitioning industries, fostering innovation, and steering organizations toward excellence.

Leighton and Eddie are joined by Tony Adams, consultant and founder of Hospitality In Golf, to explore how golf clubs can elevate their food and beverage operations. While a recent episode of GCMA Insights focused on F&B strategy, this conversation dives into the practical, operational side—from service style and food quality to what leading clubs are doing differently. Topics covered include: Improving F&B style, quality, and service Operational insights for club managers What "best in show" clubs are doing right Key compliance considerations every club should be aware of If you're looking to raise the bar on your club's hospitality offering, this episode is packed with hands-on advice and inspiration. https://www.hospitalityingolf.com/   Connect with Us: Instagram: @golfclubtalkuk Website: Golf Club Talk UK https://www.linkedin.com/in/leighton-walker-2708b627/   A big thanks to our partner  - Toro Click here for more information   Support us here: https://buymeacoffee.com/gctuk Rate & Review Please leave a 5-star review and share this episode with your golf circle!

What if the key to long-term wealth wasn't found in skyscrapers or single-family homes—but in overlooked, misunderstood mobile home parks?Mobile home parks (MHPs) are often misunderstood, but for those looking to build real estate portfolios with strong cash flow, tenant stability, and legacy potential, MHPs are one of the most strategic investment plays available today. In this episode, Corwyn sits down with Arthur Varela and Bobby Wymbs from Matthews Real Estate to explore why mobile home parks are recession-resistant, how you can break into the space—even with limited capital—and how this asset class compares to more traditional investments like multifamily, triple-net leases, and self-storage.Together, they unpack not only the numbers and mechanics but also the mindset shifts required to see value where others don't. Whether you're looking to start small, transition a 1031 exchange into something more passive, or expand your existing portfolio with creative financing, this episode offers an inside look into a corner of real estate that's gaining serious momentum.Key Takeaways01:45 – How mobile home parks meet a critical need in underserved communities04:10 – What makes MHPs more stable than multifamily properties06:45 – Breaking barriers: Why zoning limits = less competition09:55 – Where the deals are: Off-market tips and what institutional buyers are missing12:20 – The window of opportunity: Timing, trends, and shifts in investor attention17:25 – Creative financing that works (even in today's interest rate climate)18:23 – 1031 exchanges and the MHP advantage20:00 – How passive are MHPs really? Operational insights from the field21:35 – Finding the right broker and building your network22:10 – Final advice: Affordable housing is impact investing that paysConnect with Bobby and Arthur:Website: www.matthews.comLinkedin: https://www.linkedin.com/in/arthur-j-varela-iv-5017021b8Linkedin: https://www.linkedin.com/in/bobby-wymbs-91b222153Connect with Corwyn:Contact Number: 843-619-3005Instagram:⁠ https://www.instagram.com/exitstrategiesradioshow/⁠FB Page:⁠ https://www.facebook.com/exitstrategiessc/⁠Youtube:⁠ https://www.youtube.com/channel/UCxoSuynJd5c4qQ_eDXLJaZA⁠Website:⁠ https://www.exitstrategiesradioshow.com⁠Linkedin:⁠ https://www.linkedin.com/in/cmelette/⁠Shoutout to our Sponsor: Mellifund Capital, LLCNeed funding for your next real estate flip or build? MelliFund Capital makes it fast, flexible, and investor-friendly. Visit MelliFundCapital.com and fund your future today. Again, that's MelliFundCapital.com, M-E-L-L-I-L-U-N-D, Capital.com.

In a recent episode of The Restaurant Report, host Paul Barron sat down with two industry veterans to dissect the rapidly evolving fast casual landscape. Cherryh Cansler, Publisher of Fastcasual.com, and Brian Shunia, Co-Founder of Wing Snob, shared insights on what's driving growth in this competitive sector and how brands are adapting to changing consumer demands.~This episode is sponsored by: Gusto → https://gusto.pxf.io/PBN ~#1 rated HR platform for payroll, benefits, and moreWith Gusto's easy-to-use platform, you can empower your people and push your business forward. See why over 400,000 businesses choose Gusto.FastCasual #RestaurantTech #FranchiseGrowthGet Your Podcast Now! Are you a hospitality or restaurant industry leader looking to amplify your voice and establish yourself as a thought leader? Look no further than SavorFM, the premier podcast platform designed exclusively for hospitality visionaries like you. Take the next step in your industry leadership journey – visit https://www.savor.fm/Capital & Advisory: Are you a fast-casual restaurant startup or a technology innovator in the food service industry? Don't miss out on the opportunity to tap into decades of expertise. Reach out to Savor Capital & Advisory now to explore how their seasoned professionals can propel your business forward. Discover if you're eligible to leverage our unparalleled knowledge in food service branding and technology and take your venture to new heights.Don't wait – amplify your voice or supercharge your startup's growth today with Savor's ecosystem of industry-leading platforms and advisory services. Visit https://www.savor.fm/capital-advisory

In this episode I chat with Bob Edwards (the HOP Coach) about Learning Teams, Operational and Organisational Learning plus so much more.

With supply chain management and optimization, risk management, and the capacity to address global markets efficiently and effectively top of mind for all growing biotechs, I'm excited to be joined by Alison Pritchard, Vice President, Business Development at Cryoport Systems, to learn more about how they support life science innovators worldwide.Cryoport Systems evolved alongside the life science  industry and expanded its capabilities into full-scale supply chain management solutions that support the critical journeys of the biopharmaceutical, reproductive medicine, and animal health markets.In this episode we look at the ATMP market, the regulatory landscape in EMEA, and the importance of supply chain resilience for cutting edge therapies, whether from established pharmaceutical companies or emerging biotechs and startups.00:02:14   The state of the ATMP market in 202500:07:20    Regulatory trends in EMEA00:13:53    Operational and supply chain challenges00:22:13    Lessons in supply chain resilience00:28:56   Outsourcing trends in biotech00:37:34    Geopolitical influences on the ATMP supply chain00:40:39    Cryoport Systems' plans for the future00:45:53    Final wordInterested in being a sponsor of an episode of our podcast? Discover how you can get involved here! Stay updated by subscribing to our newsletterTo dive deeper into the topic: Cracking the code: Delivering biotherapeutics successfully across EMEAUnlocking consistency in ATMP development: How cryopreservation strengthens Europe's cell therapy supply chain

From Coding to Catalyst: The Evolution of Technology Leadership

This episode is sponsored by Lockton, click here to learn more Watch the full video on YouTube - click hereJay Butler doesn't just understand troubled operations. He's worked through them at every level. From the production lines of Nissan and Mercedes-Benz and now as a consultant for distressed plants, he has seen what causes operations to fall apart. And the biggest problems don't come from the floor. They come from leadership.Jay starts by sharing how poor leadership decisions create ripple effects that reach all the way to the floor. Holiday shifts that never end. Supervisors are stretched too thin. People burned out from six- and seven-day workweeks, year after year.Operational pressure doesn't just hit the floor; it follows people home. When that pressure builds up for long enough, performance drops, and culture breaks. Jay doesn't blame the people doing the work; he points the finger at the decisions being made at the top.But Jay doesn't frame this as a call for soft leadership. In fact, he's clear: being a good leader means setting expectations, being consistent, and holding people accountable. What doesn't work is enforcing rules that no one follows or only applying them when convenient.You can't expect consistent performance if you don't hold people accountable—or worse, if leadership doesn't model the behavior themselves.Jay recalls workers raising grandkids, struggling to keep up, and barely making it through the week. Leaders might not think that's their responsibility, but Jay argues otherwise. If your policies at work make someone's home life harder, you're responsible for that too.They also revisit accountability, but in a different light. Jan mentions a recent interview with Brad Ring at Webasto, who swapped the word "accountability" for "promise." It's a simple change, but it changes everything. "I promise to get this done" hits differently than "you'll be held accountable."They also talk about tariffs. Jay explains how one political post or policy change can throw an entire manufacturing plan off course. He's seen companies scrap full strategies mid-meeting because of a headline. That level of volatility demands preparation. You can't move production in a week, especially in automotive, but you can plan.This episode is a reminder that the weight of leadership isn't just about decisions. It's about owning your impact. As Jay puts it, you influence more than just metrics—you influence whether someone gets to go home proud or completely drained. That's where operational transformation begins. Not with new systems. Not with floor-level changes. But with better leadership.Themes discussed in this episode:How poor leadership creates burnout and operational breakdowns in manufacturingWhy holding employees accountable without clear standards creates chaos and mistrustWhy operational breakdowns often stem from leadership gaps, not workforce performanceHow Gen Z workers are reshaping expectations for culture in manufacturing plantsHow inconsistent enforcement of rules weakens trust and team accountabilityWhy companies must address culture and accountability before fixing production issuesWhat leaders must do to prepare for tariff changes and global trade uncertaintyFeatured guest: Jay ButlerWhat he does: Jay is the VP of Client Development at Seraph, where he leads management and leadership training, quality improvement, strategic planning, and product...

Everything You Need to Know About EU Regulation 2025/1234 and the Future of eIFU for Medical Devices On July 16, 2025, a pivotal regulatory update—EU 2025/1234—comes into effect, expanding the use of electronic Instructions for Use (eIFU) to a much broader range of medical devices and accessories. Unlike previous regulations that limited eIFU to implantables or certain fixed devices, this amendment now authorizes the use of eIFU for all professional-use medical devices, including those covered by transitional provisions and even non-medical products listed under Annex XVI. This shift marks a turning point in the digitization of compliance documentation in the medical device industry. In this video, we walk you through the full impact of the new regulation, as well as the operational benefits and responsibilities that come with adopting eIFU.

Interview with Chris Frostad, President & CEO of Purepoint UraniumOur previous interview: https://www.cruxinvestor.com/posts/purepoint-uranium-tsxvptu-partner-cash-funds-big-exploration-programme-6740Recording date: 21st July 2025Purepoint Uranium Group (TSXV:PTU) has announced a major uranium discovery at the Nova zone within their Dorado joint venture project with IsoEnergy, marking a potential transformation from pure exploration company to development prospect. The discovery, located in Saskatchewan's prolific Athabasca Basin, has delivered exceptional results that continue to expand with additional drilling.The Nova zone has produced increasingly robust mineralization, with the company reporting 14 meters of 11,000 counts per second and peak readings exceeding 110,000 counts per second. President and CEO Chris Frostad emphasized the discovery's growth trajectory, noting that initial holes yielded only 4 meters of similar-grade material, demonstrating significant expansion in both width and intensity. A successful 70-meter stepout to the northeast encountered even stronger mineralization, suggesting the discovery extends well beyond isolated pockets.Geologically, the Nova discovery presents unique characteristics that differentiate it from typical Athabasca Basin deposits. Rather than being directly associated with graphite horizons, the mineralization appears structurally controlled and positioned vertically against granite. This structural association aligns with emerging exploration trends in the basin and suggests a potentially new model for uranium mineralization in the region.The partnership with IsoEnergy provides strategic advantages over Purepoint's relationships with major mining companies. The joint venture structure offers greater operational flexibility, entrepreneurial approach, and aggressive development timeline while requiring Purepoint to fund only half of exploration costs. This arrangement amplifies the company's exploration capacity while maintaining significant project ownership.Operational constraints from swampy terrain will pause drilling until January when conditions freeze, but this allows deployment of heavier, more precise equipment while reducing helicopter costs. The discovery emerges amid strengthening uranium markets and growing governmental support for nuclear energy, particularly in the United States, where supply chain security has elevated uranium to strategic resource status.View Purepoint Uranium's company profile: https://www.cruxinvestor.com/companies/purepoint-uranium-group-incSign up for Crux Investor: https://cruxinvestor.com

This episode of STRAT delivers a critical wake-up call: our current emergency preparedness planning process isn't enough for higher levels of government. Retired Marine Intelligence Officer Hal Kempfer discusses how military-style decision support, operational planning, and intelligence integration can be better adapted for civilian use—before another catastrophe strikes. Citing real-world failures like the Palisades Fire, Guadalupe River flood, and Montecito mudslides, Kempfer illustrates how a lack of holistic planning and intelligence preparation results in unnecessarily devastation. He illustrates how concepts in military planning processes can be adapted to better enable the Incident Planning Process used by first responders and emergency managers to get far better results in mitigation and preparedness, and minimize deadly failures. It's time to demand more robust, proactive planning at state and local levels—and to ensure those plans are understood and executed, not just filed away. If preparedness is the key to saving lives, this episode is your roadmap to doing it right.Takeaways:Military decision support templates offer critical planning clarity.Civilian emergency systems often lack depth and proactive detail.Operational planning must include evaluating multiple courses of action.First responders often operate tactically, not strategically.Intelligence Preparation of the Environment (IPOE) is vital.FEMA's past efforts at deeper planning were derailed by politics.Plans without training, exercises, and understanding are ineffective.Enforcement against waste and misuse of preparedness funding is essential.#STRATPodcast #HalKempfer #MutualBroadcastingSystem #StrategicRiskAnalysis #EmergencyPreparedness #DisasterPlanning #IntelligenceSupport #IPOE #MilitaryPlanning #CrisisManagement #FirstResponders #FEMA #HomelandSecurity #RiskMitigation #PublicSafety #FloodPreparedness #WildfireResponse #OperationalReadiness #ContingencyPlanning #DecisionSupport

Operational technology (OT) systems are no longer limited to nation-states; criminal groups and hacktivists now actively target these systems, often driven by financial or ideological motives. Kurt Gaudette, Vice President of Intelligence and Services at Dragos, explains why these systems might not even be the primary targets.

Creightons PLC (CRL) Full Year 2025 results presentation for the year ended 31st March 2025, given by Paul Forster, Non Exec Chair, Philippa Clark, CEO and Qadeer Mohammed, CFO.Paul Forster, Non-Executive Chairman00:00 Changes to the Board and Corporate Governance.Philippa Clark, CEO02:51 Agenda03:14 About Creightons05:25 Financial highlights06:40 Operational highlightsQadeer Mohammed, CFO09:04 Revenue streams11:02 Gross profit margin12:22 Operating profit13:37 Cash flow movement15:20 Working capital16:52 DividendPhilippa Clark, CEO17:28 Strategy update17:34 Strategic pillars19:26 Strategic objectives28:03 Product innovation32:12 Must win brands34:08 Fast follow35:40 Build & develop core brands37:34 Grow private label share38:55 Operational strategy39:53 SummaryCreightons Plc is a United Kingdom-based company that is engaged in the development, marketing and manufacture of toiletries and fragrances, which includes the development of brands. The Company offers a range of toiletries, skincare, hair care, fragrances, and home fragrances. Its operations are organized into three business streams: own branded business, private label business and contract manufacturing business. Its own branded business, which develops, markets, sells and distributes products the Company has developed and owns the rights to or brands it has licensed. The brands in the branded business include Feather and Down, Balance Active, The Curl Company, Emma Hardie and T-Zone. The private label business focuses on private label products for high street retailers and supermarket chains, with most of the stock manufactured to forecast. The contract manufacturing business develops and manufactures products on behalf of third-party brand owners and manufactures them to order.

Episode SummaryIn this episode of OnBase, host Chris Moody welcomes Preet Sibia to discuss the evolution of go-to-market strategies from a transactional, product-first approach to a deeply customer-centric model. Preet shares candid insights from his decades of experience in semiconductors and reveals the operational, cultural, and structural shifts required to make customer orientation a reality.From building clear sales processes and empowering account managers to mastering alignment across teams and driving change management, Preet offers a detailed blueprint for organizations ready to elevate their customer relationships. He also emphasizes how investing in the right talent and metrics creates sustained impact across retention and growth.Key TakeawaysFrom Transaction to TransformationSticking to a product-oriented model may yield short-term success, but long-term growth demands a strategic shift to understanding and solving customer pain points. Customer-centricity transforms vendors into co-investors in client success.Simplify the Customer InterfaceMultiple siloed product teams can overwhelm customers. Empowering a single account owner (the “quarterback”) to guide the engagement improves clarity, builds trust, and deepens relationships.Operational Shifts are Non-NegotiableSuccessful transformations require a standardized sales process, clear role definitions, and well-trained application engineers and marketers who focus on customer needs, not just product features.Retention > AcquisitionBy understanding strategic roadmaps and elevating customer conversations beyond transactional buying, businesses can position themselves as indispensable partners, boosting long-term retention.Change Management Must Be IntentionalCommunicate relentlessly. Involve key leaders in shaping the change. Focus energy on those committed to the new vision, rather than spending time converting detractors.Measure What MattersBeyond product sales, leading indicators include customer satisfaction surveys, direct feedback, and clarity in account ownership. Internal and external alignment is key.Quotes“We used to walk into customer meetings with 20 product reps. Now we walk in with a few strategic voices focused on solving the customer's problem.”“Change doesn't work unless you pour your energy into those who want to drive it. That's how momentum builds.”Best Moments (01:00) – Preet's early journey in semiconductors and his unexpected start on a tech support hotline.(03:45) – Why customer-centric go-to-market isn't optional for future growth.(07:00) – How customer relationships shift when you focus on strategic problems over transactions.(10:00) – Operational changes that empower sales teams and streamline customer interaction.(16:00) – Managing change: from selecting champions to navigating resistance.(21:15) – Metrics that reflect progress in customer-centric strategy.Resources recommendationsRange by David Epstein – Encourages career exploration and diverse skill development.Backstage Leadership by Charles Galunic – A deeper look into leadership infrastructure and organizational dynamics.Shout-OutsJack Gifford, Founder of Maxim – Preet's early mentor and a lasting influence on his leadership philosophy.About the GuestPreet has over 25 years of global experience leading teams covering product marketing, applications engineering, sales, and distribution management. In his current role Preet leads Sales, Marketing, and Applications Engineering for Infineon's Consumer, Computing, and Communication business in the Americas region.Connect with Preet.

Lets head up north the Pennsylvania. Where rye whiskey is king and has a long history. Today we are chatting with Avianna Wolfe and talking all things S&W. From there what made them do this, to preserving heritage and history. Its a epic episode.Stollandwolfe.comPatreon.com/the_whiskeyshamanBadmotivatorbarrels.com/shop//aff=3https://www.instagram.com/zsmithwhiskeyandmixology?utm_source=ig_web_button_share_sheet&igsh=MWZ4dGp2MzlucjVvdw==Dick Stoll's roots stretch back to his tenure at the historic Pennsylvania Michter's Distillery. There, under the mentorship of Master distiller C. Everett Beam, Stoll honed his skills and mastered the particular style of Pennsylvania whiskey distillation.Despite Pennsylvania Michter's closure in the 1980s, Stoll's passion for both whiskey and the region has endured. As a capstone to his career, he partnered with Avianna and Erik Wolfe to revive the historic legacy right here in Lititz, Pennsylvania.Stoll & Wolfe pays homage to centuries of artisanal craftsmanship while ushering in a new chapter in the state's whiskey legacy. Stoll & Wolfe has worked diligently to produce premier whiskies that capitalize on historic grains, local techniques, and a connection to the larger community. With each meticulously crafted sip of Stoll & Wolfe spirits, one can taste the echoes of Pennsylvania's rich past and the promise of its enduring legacy in the world of whiskey.Established in 2016, Stoll and Wolfe was founded as a revival of the art of Pennsylvania whiskey distilling and the long storied, tradition that has made the Lancaster region a hot bed for innovation.Pennsylvania's rich history of American whiskey craftsmanship and heritage dates back to the 1700s. Throughout the history of whiskey making, no distiller has become more synonymous with the Pennsylvania whiskey region than Dick Stoll.To experience the Stoll & Wolfe dedication to distilling, visit us in our tasting room in Lititz, Pennsylvania or place an order in both our local online store or nationwide shipping options. We are excited for you to join us in celebrating our shared history and craft.AMERICAN RYE WHISKEY HISTORY BORN IN LANCASER CO, PA. “The Bomberger Distillery Complex (just over 5 miles from Stoll & Wolfe) represents the transformation of whiskey distilling from a seasonal agricultural enterprise into a large-scale industry specializing in the yearround production of distilled spirits.” -National Register Historic Places • The site has a documented history of spirit production since 1753. Bomberger's was listed on the National Register of Historic Places in 1975, declared a National Historic Landmark in 1980, and was America's smallest commercial distiller at the time of its 1989 closure. • The National Register of Historic Places lists Bomberger's Distillery amongst the most significant locations in American Manufacturing History amongst the original Anheuser-Busch Brewery, Coca-Cola Bottling Plant in Georgia, Duke Homestead and Tobacco Factory in North Carolina, and the Milton Hershey Mansion. Notable Dates in Local Whiskey History 1753 John and Michael Shenk, Swiss Mennonite farmers, Began Distilling Rye Whiskey at the Site. 1783-1827 Rudolph Meyer (Brother in Law of Michael Shenk) Acquired the Distillery and Operated with Modest Improvements. 1827-1860 John Kratzer (Shenk's Descendants) Runs Distillery Making Continual Improvements and Expanding Production. 1860-1919 Abraham Bomberger and Sons Operate Until Prohibition Forces Closure of Distillery. 1920-1934 Distillery is Closed Due to Prohibition 1934-1961 Operates Under Variety of Names, Mostly Small Scale Local Production and Contracts 1961-1972 Charles Everett Beam is Master Distiller 1972-1989 PA Michter's Operational, Dick Stoll Master Distiller

As a property manager, you know the value you provide to real estate investors. You offer peace of mind, safety and certainty, and expertise. What if every investor found a property manager to partner with before even contacting a realtor? On today's episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with real estate investing author and coach Dustin Heiner to talk about building wealth through real estate investing and the role of property managers. You'll Learn [06:06] Dustin's Journey to Financial Independence [17:48] The Importance of Property Management in Real Investing [30:04] The Importance of Finding Clients You Want to Work With [41:42] Investing as A Property Management Business Owner Quotables “If you try to serve people, then your life is going to get better.” “If you don't have your business that could run itself, then you're going to be losing money.” “Your property manager is absolutely your quarterback.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Dustin Heiner (00:00) this is the number one thing that I teach all my students, the first thing they always say, Hey Dustin, I found a great city to invest in. I've already got five realtors sending me deals. said, Whoa, Whoa, Whoa, Whoa. Let's say you bought one of those properties. Who's going to manage that? And they said, I don't know. I said come on. Like you, you're putting the cart way before the horse realtors are the last thing because you need to make sure that the   business is going to run perpetually without you. Cause the last thing you want is another job.   Jason Hull (00:26) All right, we are live. I am Jason Hull, the founder and CEO of DoorGrow, and we have the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGrow, we have spoken to thousands of property management business owners, coached, consulted,   cleaned up hundreds of businesses, helping them add doors, improve pricing, increase profit, simplify operations, and build and replace teams. We are like bar rescue for property managers. In fact, we have cleaned up and rebranded over 300 businesses, and we run the leading property management mastermind with more video testimonials and reviews than any other coach or consultant in the industry. At DoorGrow we believe that good property managers can change the world and that property management is the ultimate   high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. I'm hanging out today with Dustin Heiner who is successfully unemployed, according to his shirt.   it for those that can't see this later. So Dustin, welcome to the DoorGrow show.   Dustin Heiner (01:53) Jason, thank you so much for having me on the show. just love, I love property managers. I'm a real estate investor, bought property since 2006. Just, I don't know, I've got 30 plus properties, 750 apartment unit complexes and hotels I invest in. And I love not doing any work because my property managers are amazing. it takes a lot of time finding the right property managers, but in the end they make my life easier and I love paying them. They're only one of two people I love to pay, my accountant   and my property managers, because they make my life easier. I love that you have this show. I'm super pumped to be on, so thank you so much for having me.   Jason Hull (02:31) Awesome. I love the positivity because a lot of my clients get a lot of... How do we say it? Shit. Really. And you know, they feel unappreciated in a lot of... So I know there's a lot of listening. They're like, man, I want investors like this guy. But yeah, I love that you love paying property managers. I think I've said on one of my TikToks or reels, I said, the biggest mistake landlords make...   with rental properties is not hiring a property manager. And during this process.   Dustin Heiner (03:01) I don't want to deal   with tenants personally. I invested so that my property would work for me and I did not want to handle talking to tenants. In fact, I did at the beginning, I started talking to tenants, but I found out I'm a pushover because it's my property and I'm trying to be nice and everything like that. And it's so much better when there's a middle man that's going to be there. I tell my property managers, use me as the bad guy. Like say, this landlord, he's a jerk, but this is what we got to do.   I want to help them to make it easier on them, but in the end they make my life easier. yeah, I absolutely love that. Well, one thing you and I both know, property managers should be investing themselves too. They should be grabbing properties. if you know of a, if you're a property manager, you will eventually know somebody, an investor, who's going to be selling a house. Well, shoot. Instead of like, oh, point this over to investor, which I get lots of property managers sending me deals, say, hey, this guy's looking to sell. I'm like, great, and I'll buy it.   how much better would be if you guys bought   Jason Hull (04:00) Yeah, absolutely. I mean if you're a property manager you should really understand and know real estate investing like you're you're basically the advisor for your clients to do this and You have a pulse You know an understanding of the market that nobody else has and so leaning on a good property manager It can also be they could be an invaluable resource   of knowledge. if you before you get into a property one of the smartest things you could do is go ask the property managers is this a good investment or is this a good area or is this like is this a good idea and they're like no you should not have a short-term rental property out in the middle of the desert that nobody wants to go to like it's not you're not gonna cash flow but the you know the guru I'd listen to said I could you know yeah don't do that   Dustin Heiner (04:47) I've got, yeah, no, and you're 100 % right. So I personally, I've coached thousands of people to buy properties and I like buy and hold. Like it could be long-term, short-term, medium-term, even co-living, but we're gonna buy and hold these properties. Like we've got five kids. So I'll give these properties to my kids. I started investing back in 2006, just kept buying property after property. And then I realized when you get cashflow, when you get money coming in every single month from every single property, then you get financial independence and everything else on top of that is just gravy.   Jason Hull (04:47) Okay.   Dustin Heiner (05:15) And I consider my property manager, my quarterback of my team, like the football football team, they're going to make me money. They're going to protect me. They're going to make sure that everything is going right there. They're the, they're the quarterback of my team. And so when I find a good property manager, I hold onto them. In fact, I love find, well, here's what I do also. So in finding a good property manager, I do interviewing. I don't just grab first person because I personally feel like it's best to, you know, not everybody can work with everybody meaning   Somebody might not work well with me. I might have a bad personality of them. They're like, I don't like this guy. He's too hyper. He's got too much energy. Or they might say, hey, this is a great person to work with. And so what I love to do is when I grab a property manager and I just keep buying properties and keep giving it to the property manager, they keep doing well. But I mean, honestly, in the end, I wanted financial freedom and I knew that as I bought real estate over time, the value goes up. But the biggest thing is I invest for cash flow so that   Jason Hull (05:48) Bye.   Dustin Heiner (06:10) Money comes in every single month and give you case in point, your property managers are sending money. Like if you're a property manager, you're sending money to your investors, which is great because you're, making money, but you're also making them money. But at the same time, imagine that money coming into your pocket.   Jason Hull (06:27) Okay, I love this. think the clients listen to this or even property managers just listen to this and be like, I should probably send this out to all my clients so they should they can listen to this because this guy knows something and I want all my clients to see us in this light. This is a great light to see us in. So let's let's go back because we skipped qualifying you. Let tell us about yourself. Qualify yourself. Why should investors that   that these property managers send this podcast episode to and say, listen to this guy Dustin, you should be, you want to be like Dustin. Why should investors be listening to you?   Dustin Heiner (07:00) Absolutely, totally.   you know what, I'm even gonna tell you a quick story of what really shoved me into real estate investing. I started investing back in 2006, but I was not born with money. In fact, I was born into a very poor family, and I did what everybody is taught. We're taught this same exact path. You go to school, you get good grades. You take those good grades, and you go to college or university and get thousands and thousands of dollars into debt.   and then you get a piece of paper or a degree, that's what it's called, and you take that degree and you shop around and you try to find a job, a quote unquote career from someplace. And so I'm doing that exact same thing. In fact, Jason, I get the most stable, secure job you can ever think of. I got a job in the local county government in California doing IT. So California is not going away, government's not going away, and IT is definitely not going away, because I'm just like risk averse. Well, at the same time, I bought one rental property.   And that one rental property, I remember that check I got from the property manager. It was $317. Like, this is great. I need to buy more and more properties. But you know what happens? Life started getting in the way. My wife and I started having kids, after kid. Eventually, and this is what really got me to make sure I started investing. So I stopped because life got in the way, buying properties. But my wife and I started having kids. And when my wife had our fourth child, I went on paternity leave. That's where the dad stays home with the mom, changes poopy diapers, all that good stuff.   Well, after two weeks, I go back to work and on a Friday at 3.30 in the afternoon, I get a call from my boss's boss's boss's secretary, like the top dog. she says, Dustin, would you please come in the office? I said, sure. And I paused for a second. I hung up the phone. thought, why in the world are they calling me in the office? Like, this isn't normal. It's not normal. And I've also seen plenty of movies Friday at 3.30 is not a good sign. And I remembered a little bit before, right before I went on paternity leave.   Jason Hull (08:48) now.   Dustin Heiner (08:51) There was some rumors or some rumbly going on in the county that there could potentially be layoffs. And he really shook it off. said, there's no way I've got great seniority here. My boss is thinking of doing a great job. So I get up and I walked down the hallway to my boss's office. Now this hallway isn't very long. In fact, it's kind of short, but every single step that it took, felt like the hallway got longer and longer and longer. And it felt like my feet became lead bricks because as I was walking, I started thinking I could potentially get laid off while I get down the hallway.   Jason Hull (09:01) Amen.   huh.   Dustin Heiner (09:20) I turn the corner and I see my boss's door. His door is closed and I see his secretary there, super sweet, nice old lady. She says, Dustin, would you please have a seat? And I go and I take my seat and she's kind of sheepishly grinning at me, trying to console me with her eyes, because she knows everything about what's going on. I know nothing about what's going on. So I take my seat and I started thinking about my life. This entire plan that other people told me, I started thinking, if I lose my job, did I just waste my life doing this? And my goodness, we just had our fourth child.   Jason Hull (09:38) man.   Dustin Heiner (09:50) If I can't provide for our kids, does that make me a failure as a father? Does that make me a failure as a husband, as a man trying to provide for his family? Well, as I'm sitting there, my hands get all clammy, my forehead gets all sweaty because the nerves are just crushing me. Well, the door to my boss's office opens up and out walks a coworker of mine with a piece of paper in her hands. She is noticeably distraught, very upset. She's not necessarily crying, but you could tell her world has been rocked. She passes by me and my boss says, Dustin, would you please come in the office?   Jason Hull (09:54) Hmm.   Dustin Heiner (10:19) So I get up and I go into his office and I get laid off. And this is the government. Nobody gets fired or laid off from the government, but I did. And this is the reason why I tell the story. So I take that layoff notice and I go back to my desk and I realized two things sitting there at my desk, just getting laid off. Number one, I need to get another job to be able to provide for my family. So really blessed, praise the Lord to find another job in the same county, another department wasn't having those issues. Second thing I realized, I need to make sure this never.   Jason Hull (10:24) Hmm.   Dustin Heiner (10:48) ever happens to me again. I didn't make sure that nobody can take away my ability to feed my family. So right then and there, I said, I am an investor. It may so happen that 100 % of my money came from my job. That's now my part-time job. I'm a full-time investor. So quickly fast forward the story. Started buying property after property after property, each one making me 250, 350, $550 a month. I still own all of them. And now fast forward, I go to my new boss after 30 plus properties. say, Hey boss,   Jason Hull (10:57) No.   Dustin Heiner (11:17) I'm laying you off. laugh and it says Dustin, what are you gonna do? I said, I don't have to do anything. I own real estate that makes me money without even working. So last quick part of the story. Remember that short hallway that got longer and longer and longer? Well, I would walk to and from my car to my job a mile and a half every day. I was too frugal to pay for parking. Well, this last walk, I felt like I was walking on clouds because I knew I would never need a job again because I had money coming in from my property. So for you listening,   I want you to realize if you have your own business, if you're working for somebody else, if you have real estate that makes you money without even working grows over time. In fact, every 15 years, real estate doubles in value. mean, that alone is just should blow your mind. And then the cash flow that it makes. So in the end, what I suggest is if you make your own value coming from what you put into your own investments, IE rental properties, you're actually going to have   a floor of income. Now, just same thing with a property manager. You get your landlords and let's say you have 100 units. Well, you have a floor of income because that's normal income that comes in. Same thing with real estate investing. Let's say, God forbid, all those landlords to say this is not working out, we're moving. Well, you have your properties that has a floor of income coming in for you and then it takes so much stress off of you. So I'll pause the story because you've probably got plenty of questions, Jason.   Jason Hull (12:43) I love it. what a journey. there's always something that of thrusts us into a new state or even into entrepreneurism. I was suddenly a single dad trying to figure out how do I have time to spend with my kids when I'm stuck at a job at HP because I was in IT.   I'm like, I haven't even earned a week off yet. And I'm gonna get them for a week to spend time with them? How's that gonna work? How do I get to be dad? so, yeah, so sometimes I joke my kids are what made me finally leap to become an entrepreneur. so.   I love this idea of real estate allowing you to fire your boss or fire yourself from the job. Explain to people now what you do and your programs and all the stuff that you've built since, because you've done a lot of big things. I want people to make sure they understand Dustin's a badass and he knows a few things.   Dustin Heiner (13:36) Yeah.   Thanks, man. Well, here's what really   happened. So as I was quitting my job 2014 2015 inch I was 37 years old and I had so many people asking me how I was not working for somebody else and still making money if I feed my family I told them I invest in real estate and they would always ask the second question. Well, can you show me and so I just started showing friends and family members how to do it and then I realized two things number one was fun and number two I had plenty of free time because when you're not working for somebody else   When you're not having like, if you're a property manager, you have many bosses. Let's say you have 10 different landlords, working with 10 different bosses. That's really what it comes down to. And if you don't have any bosses bossing you around, you have 40 plus or more hours of your life back to do whatever you want. And so I just started helping people. So fast forward, I started a podcast, the master passive income podcast, you were on it. And that podcast in 2015, over 2 million downloads now with me just coaching. It's usually a solo show, like literally a solo show where I don't even   It's just me teaching how to do this, but over 2 million downloads because I just want to give this out. Then wrote three, no, four books, coach thousands of people. Now even have a live event, bring in hundreds of real estate investors together, but all for a goal. Here's the main goal. It's to help 1 million people to invest in real estate. And the big reason why I decided to have this goal was because the more people that I serve in my life, the more money they make and the more money I make in the end.   And so now everything from coaching thousands of people to having live events where we're just coaching even more and helping even more to books and podcasts, YouTube, you name it, like social media, Instagram, I'm over a hundred, 200,000, almost 200,000 followers on it now, just giving. And here's the big thing, a takeaway that I would love to share with everybody listening. For you listening, you need to realize if you serve and if you try to serve people, then your life is going to get better. The more people that I serve,   My goodness, I make so much more money, but the great thing is it's not a win-lose. It's not like somebody loses in order for me to win. No, it should be a win-win-win. And so now everything I do at Master Passive Income, to the free courses, to the paid coaching, all that sort of stuff, it's to help people to invest in real estate to get 40 plus hours of their life back and become successfully unemployed.   Jason Hull (15:59) It's amazing. And that's just really, really awesome. You're doing big things. You're doing big things. And you're not the typical property management client. How many different property managers do you have? Because your portfolio is spread out now, or is it all in your network? Five different states.   Dustin Heiner (16:14) Five different states? Yeah, correct. Five different states.   I think we have five main property managers. ⁓ Yeah, five main property managers that I work with.   Jason Hull (16:20) Yeah.   And how many units in total do you?   Dustin Heiner (16:26) So   single family home, like I might say single family, four units and below. So I would consider anything four units and below be residential. We have 33, 32, 30 plus single family homes, short term, midterm and even long term. Then we have two large apartment complexes, one's near Nashville, 350 units and other one's in Chattanooga, Tennessee, 325 units. And so we have great property managers for those properties. Then also,   I've invested in some hotels and so we have the, you know, the management company for that. But, what I found, and this is the number one thing that I teach all my students, all my students, lots of them, because here's what the first thing they always say, Hey Dustin, I found a great city to invest in. I've already got five realtors sending me deals. said, Whoa, Whoa, Whoa, Whoa. Let's say you bought one of those properties. Who's going to manage that? And they said, I don't know. I said come on. Like you, you're putting the cart way before the horse realtors are the last thing because you need to make sure that the   business is going to run perpetually without you. Cause the last thing you want is another job. In fact, this is the one big thing that I see when a mom and pop investor, somebody buys one property and then they buy a second or third, maybe they get to five, six, maybe seven or eight and they're managing it themselves and they cannot scale. And I know your audience, everybody knows about scaling cause you want to scale your business, the property management business. Well, you can't scale if you're the only person doing all this sort of stuff. And so,   Here's another question I get that people, other investors or even my students say, Dustin, how do you afford a property manager in your properties? I say, I don't afford a property manager. Like I don't pay my taxes on any of my properties. I don't pay my insurance. I don't pay for my property manager. I don't pay for repairs. Meaning I don't have to get a job to pay for any of that. My tenants pay that in the form of rents. And then I make sure I do not buy a property.   unless all of those expenses are accounted for even repairs, vacancy factor, and especially property manager. And that's the thing that most people don't do is realize, let's account for all those expenses, but then utilizing your property manager well enough. Here's the big question. And so all your audience is property managers. So they're going to, they probably rarely get this question, but here's my favorite question that I ever asked property managers. One of the first ones that said, if you would invest your money in this city now,   Jason Hull (18:37) Mmm.   Dustin Heiner (18:48) What area would it be? What zip code, where would it be? That is gold. I've asked actually the opposite question. Where should I not invest that city? And property managers say, I probably shouldn't answer that because discrimination and all that sort of stuff. so the question is better. Where would you invest your money? And then, yeah, you're gonna understand the entire market because the property manager, but you also Jason, we're awesome. The question is,   Jason Hull (18:51) Mm-hmm.   Yeah, wherever you...   Dustin Heiner (19:12) Would you manage this property not after you bought the property, but before you buy the property? That's a big thing. Cause a lot of people buy a house because they listen to tick-tock gurus and they just bought a house and they, Oh yeah, it should work out. Well, if you don't have any of the manage it, it's no longer an asset. It's a liability. So how much better is you ask the property manager beforehand, especially if you are investing, you're seeing, or sorry, if you're a property manager, you're seeing where the best properties are, where the best clients are, the best tenants, all that sort of stuff.   Jason Hull (19:19) Yeah.   Yeah, sometimes 100, 1000 times over. Like they have a lot of anecdotal data, right? And data data. So the bad path then is you kind of mentioned is to go to a realtor first, get a property, and then maybe go find a property manager. That's a really bad path. And that's kind of the default path that a lot of people would go down. And they're just headed towards a potential train wreck. Odds are   that the realtors incentive is not to just get you into the best investment solution. You get the most money on a deal and then you're going to you're picking this property and you have no idea if it's going to work out and then you might not even realize you need a property manager and you're saying start with the property manager. Ask them the area.   Dustin Heiner (20:16) No, it's to sell a property. That's all it is.   Absolutely.   Jason Hull (20:34) get their advice and clarity and find the property manager that you would want to be able to manage this. Like find a good property manager first and then make some good decisions. make some, let them help you make some good decisions.   Dustin Heiner (20:48) Well,   how I would explain it is I'm going to find the experts and it could be also definitely property management, but think of also inspectors, mortgage brokers, contractors, plumbers, handymen, insurance agents. I'm not the expert. In fact, like I said, I've coached thousands of people now to invest in real estate successfully. And sometimes they'll ask me, hey, Dustin, you invest in this city.   You're the expert. Tell me like, where should I? Tell me all this stuff. said, Whoa, I'm not the expert at all. In fact, I don't want to, I might know a little bit, but I don't want to be the expert. I hire experts. I hire them. So if you're a property manager, what you need to be thinking is, well, number one, you are the expert in that area because you're currently investing your time in your business to build up for landlords to utilize you. Well, that's number one, but who else would you actually want to start working with?   Now, personally, what I find is the property manager. so if you're not a property manager, if you're an investor listening to this, your property manager is absolutely your quarterback. I treat them as best as I can. Like I treat them so well because they take care of me and they want to take care of me. If I'm a jerk, if I'm like, you know, withholding, withholding money or like, we don't need those repairs. And they're trying to do their job and I'm holding them back from it. They're not.   excited about working with me. And so what I want is as best I can, my property manager to look favorable on me so they could take care of my property so I can have all my life back to play with my kids.   Jason Hull (22:15) Yeah, I mean this very much goes along with like Benjamin Hardy and Dan Sullivan's idea of who not how. Like finding the right who instead of going around and trying to just find the what like a property. Go find the who that can help you figure out how to do this instead of trying to figure out how to do everything on your own. Which is the slowest path to growth. Period. You know, is to do everything on your own.   Dustin Heiner (22:39) Well, you can't scale that way.   Yeah, you can't scale. If it's all about yourself, you can't scale. can't get like all my 30 plus properties. I love saying this. So a lot of people have heard of the book, the four hour work week. Good book and all. Basically, the premise is make your life so that you only have to work four hours a week. Well, honestly, I think working four hours a week is for suckers. I don't want to work four hours a week. I don't even want to work four hours a month. I maybe work 30 minutes a month on all of my properties because they get the property management statements.   I verify everything that's good, but I'll say this also. My daughter who's 16 years old, because I've coached a thousand people now, I coached her, she's my oldest and all my other kids are going to do it. She bought her first property four months ago and I coached her. She now does all the bookkeeping, all the, basically instead of me doing the work, 30 minutes, I pay her to do it and she oversees her property as well. And it is so much better when you have the experts first. One quick last thing, because you mentioned a really key, most people, and I did this too.   Jason Hull (23:32) if   Dustin Heiner (23:36) I wouldn't write to how do we find properties? In fact, my most downloaded podcasts are because on Master Passive Income, have lots of like how to find properties, how to fund properties, how to find property management. Like literally, it's just coaching. And the most downloaded are how to find and how to fund. Those are by far because people think those are the that's number one things that they don't have, but they believe that they need, which is not necessarily the case. Same thing on my YouTube channel. The most downloaded videos I have one.   That's like think like 16 different ways to get creative financing. If you don't have money yourself, how to buy properties with creative financing. I'm the most downloaded, but that's here's here's what I definitely got to say this. If you don't have your business that could run itself, because I always talk about building your business first. If you don't have your business that could run itself, then you're going to be losing money. And they give you a quick example what that looks like. I buy a property that's going to be making me money every single month and I don't buy it unless all expenses.   Jason Hull (24:11) Yeah.   Dustin Heiner (24:34) property manager included, vacancy factor, repairs, all included. And I add on my profit. If I want to make $400 a month, I don't buy a house unless the price is low enough, interest rates right, all the expenses are right to where I'm making that profit every single month on that property. And then obviously rents go up. But here's what it's like if you do not build a business, you do not get the right people in place. Imagine a convenience store. You're to start a convenience store, know, candy bars and soda machines and all that sort of stuff. Well, you will not sign a lease on a location.   open the doors and set a box of candy bars in on the ground. You wouldn't do that. You go out of business in two seconds. But what you would do is you would get, you'd build the business first. You get the gondolas, the shelving units, and all the candy bars go on the countertops, cold storage, bank accounts, cash registers, insurance, managers, everything in the business before you buy any inventory. Same thing with real estate investing. You build the entire business, get everybody the right people in the business, and then every property that I own,   is a piece of inventory that I put into my business. When you start realizing that even though you're an investor, you are a business owner that has inventory. Because I remember in 2006 when I first started investing, 2008 happened. 2008 happened and the crash happened. I knew so many real estate investors went bankrupt. fact, still talk, if anybody was investing back then, most likely you ask them, how did you do in 2008? I went bankrupt.   Jason Hull (25:44) Thanks.   out   Dustin Heiner (25:57) Honestly, that's literally, that's conversation happen all the time. But for me, I made more money. I was blown away. In fact, I was worried because I was just new to this. And because I was solely investing for cashflow. Now appreciation will come. That's great. But I'm going to give these properties to my kids. But I was solely investing for cashflow, $500 a month, $600 a month. And because of that, sadly, people, they had to get foreclosure because of the economy and all that sort of stuff.   but what did to the pool of renters, the pool went up. So there's more demand, supply's the same. In fact, I just buy properties and there's more renters. So my rents went up. I made more money in the crash when everybody else was going bankrupt because I was solely investing for cashflow. One quick, let me say one more thing, because I definitely want you to jump in. One more quick thing. Imagine that candy bar that you would buy to sell. If you had a candy bar business,   If you can buy it for 50 cents and sell it for a dollar and you knew all day every day, you can buy it for 50 cents, sell it for a dollar. You think, how can I get more money? Well, you'll make money. But let's say this is a great thing about real estate investing. Let's say you didn't even have 50 cents. It took you 25 cents to borrow 50. Well, you're out of pocket 75 cents. You still sell it for a dollar and you make 25 cents every single time. You would do that deal every day and you would think, how can I get more money? You'd borrow it. But here's one thing you would not do. Same thing with real estate investing.   You would not buy a candy bar for $2 if you could only sell it for a dollar. You do not do business to lose money. So I'll pause it because you could probably have plenty of questions, but we want to build a business and make money.   Jason Hull (27:26) Perfect.   No, love your analogies. I love that you're equating it to like even just buying and selling candy bars, which maybe some of us did in elementary school as a side hustle, or our kids do sometimes. My daughter makes little rubber bands, like little bracelets with different colors, and she goes and sells them. And the materials cost very little. And then she's like building these bracelets and ask them what colors they want. And then she's selling them at a market. She's like, I made like 20 bucks, you know.   Dustin Heiner (27:48) yeah.   Jason Hull (28:00) Yeah, so, you know, we've done this as kids, but when you equate it to something so simple, because we look at raw real estate and the complexity and all the numbers and we're like, this might make sense in the long run with some depreciation and then like, yeah, and you're like, let's keep this really simple. Let's like equate it to a candy bar.   Dustin Heiner (28:21) Because all that will come   like appreciation, depreciation, tax benefits, market appreciation over time, forced appreciation. Like when you buy a house, you fix it up, you guys know it'll make more money or it'll be worth more. All that will come, but income does not always come. So if you buy for income every single month from your property, could be long term, midterm, know, 30, 69 days, short term, or even co-living. If you buy for that, you will always get wealth.   If you buy, I'm hoping it'll go up in value. Like I hope this candy bar, I'll buy it for $2. Hopefully from a dollar now it'll be a $3. If you hope you're going to be stuck holding the bag and it's going to hurt. And so what you want to do is you want to make sure that you are investing for income. Cause when you invest for income, everything else will always come. But if you invest for just appreciation, you will not necessarily get income. You won't necessarily get all the benefits of everything that comes with real estate.   Jason Hull (29:17) Yeah, the other thing is the property managers often are one of the first to know if an existing client or owner wants to sell that property off. So they're great people to know if you want access to off market deals. I'm sure the property managers you have would love to get all of their clients to sell their properties and give them to you because you're easy. You're like their dream client because they'll have a one off like super emotional accidental investor that couldn't sell the property that's like.   driving them nuts and like they want it to be a perfect time capsule for a year because grandma planted the flower bed and like Timmy has his height in the door frame and like they want it to be perfect so they can sell it a year later and they're like, and it's like 10 times to 100 times harder to deal with operationally for them. The operational costs are really extreme. It doesn't sound like you're calling your property managers all the time.   Dustin Heiner (29:53) Ha ha!   Let me just say this. I don't want to talk to my property managers like month after month after month. I don't want, I just want the money. And as long as everything's going well, which is here's another thing. So if you're an investor, you want to make sure that your property managers understand your systems and procedures and processes. Like I have different property managers. They all treat all their landlords, everybody differently. But I say, when you're working with my properties, here's exactly how I want you to do it. And it's very simple things like   Jason Hull (30:13) Fuck it.   Dustin Heiner (30:37) Hey, rent's due on the first, late after the third, then you put a three day notice on the door if they don't need to get a late fee. And then once that three day notice is up, you start the eviction process. Like that's clockwork. It's most non-discriminate, yes.   Jason Hull (30:47) And this is pretty typical.   This is pretty typical, like decent property managers are already doing this anyway. Like this is really standard stuff.   Dustin Heiner (30:55) They should be. But I don't want to talk to the property manager. They're great people. I don't hire them unless   I like them. But at the same time, leave me alone so I can play with my kids. I could go to golf. could go to, I'm going to South Africa tomorrow for an investor trip. You know, I just want to live my life. Property manager, you take care of it. And if they are doing what I honestly like, I, they don't do well, meaning if they, if there's, it's not getting rented or there's that's a month after month where we're not getting,   rents paid, if things like that, then I'm like, I gotta find somebody else. Cause I don't want to have to think about it. If I have to think about the property, then why do I need you?   Jason Hull (31:29) Yeah, this is a challenge. They're property managers listening right now. Pay attention to this. Because a lot of property management business owners that come to us, they're not setting healthy boundaries with their clients. Because their clients don't know what they need. And so a lot of times the clients will artificially create a worse property manager. Because they're like, I need like this and I need that. I want, how's the renting process going? And did you talk to some people? Did you show it? And like what they think.   and they want to be so involved in the whole process, they're trying to micromanage the manager. And the manager's way better at this than them. By their own admission, they suck at this stuff, and they don't like it. But then they're trying to micromanage the manager, and bad property managers let them do it. Like the worst property managers usually have the highest operational costs in their business because they give every tenant and every owner a blank check for their time.   call me anytime and they phone system stuff so you can call them anytime and ask any question and they don't have a good system and so then they're wondering why they have, I had a client company once with 600 units under management in their business and they were making zero dollars. Property management can easily be death by a thousand cuts. I have seen inside thousands of property management companies and there are a lot that are making very little money.   And then like my wife Sarah, she had a property management business with 260 units. She was pulling in 90, 60 to 90 % profit margin. It took her, it was a part-time job for her really. And she moved to Austin with me and she managed these remotely. And these were C-class properties in Pennsylvania. We're talking $1,000 rent or less. This is like ghetto, like difficult tenants, difficult situations. And she had such strong boundaries.   and such good relationships with their owners in setting those boundaries that if they got needy or whatever, she would tell them that she was gonna fire them. And they were desperate to keep her because most property managers suck because of some of these reasons. And so she set really strong boundaries. And so her business was easy. She eventually installed one part-time person boots on the ground to help her open up property, show property, whatever, because she couldn't be there to do that and to pick up the mail.   and she had 60 to 90 % profit margin. It's like ridiculous. And so this is one of the trainings we have in our platform that we coach clients on, but property management could be death by a thousand cuts very easily. so it's just as important as it is for you to find a good manager to partner with, for them to find good clients to partner with and to be picky about their clients.   or to at least set better boundaries and expectations with their clients to help them be more like you.   Dustin Heiner (34:16) Absolutely. And it has to be a beneficial event where you guys are working together, a relationship. And like I said in the very beginning, I try to serve as many people as possible. The more people I serve in this life, the better my life gets, better their life gets. And as long as it's a win-win, in fact, one of my property managers, I paid him 12 % of the rent. the rent used to be, yeah, like when I, so this is when I first started investing in, it was in Ohio in 2006.   prices of rent were like 500 bucks. from 10, 10 % to 12%, it was like, you know, five bucks. And I was like, yes, go ahead. Now these are renting for a thousand dollars, but it's a hard area. It's like D plus C minus. I mean, it's a really rough area. In fact, I don't suggest any of my students invest there anymore because it's really, really rough. It's hard to find, like this property manager, I found them diamond in the rough, they worked with them for 10 years and then he retired and his daughter took over. So she's doing great too, but   All that to say, what you need to do is as you're hiring, finding the right property manager. So if you're an investor and you were trying to find a right property manager, you really need to make sure that you're paying them accordingly. That's going to be like, like I said, 10 % to 12%. Exactly. Exactly. Like they're going to make my life easier. What I need to do as an investor, if I need to pay more for a property manager, I need to buy the property for less.   Jason Hull (35:26) Yeah, don't try to cheat out on them. Yeah.   Dustin Heiner (35:38) I don't buy the property unless it pays for that good property manager. If I have to pay 15 % for good property manager, I don't buy the house unless I can afford that 15%. And in the end, my property manager in that one specific area, that's like C or D, D plus to C minus, I don't talk to her because she's so fantastic and she just doesn't bother me. I just let her run with it she does such a great job. And so it's such a great beneficial environment.   Jason Hull (36:03) Yeah, love it. I'm biased, but obviously, but I believe DoorGrow creates the best property managers because we help them figure some of these really simple things that they need to get down in. Sometimes they can't even see. Like one of the things we've been rolling out with clients is a three tier hybrid model because different investors have different strategies. There's really three psychological profiles of buyers that are taught in pricing psychology and those are the cheapos, the normals, and the premiums.   And so you need a pricing model that is a better fit for them. And the cheapos usually are really hyper concerned about price. They're not really focused on the long term as much. They're short-sighted. And so they're looking at what's the lowest fee I could get and they're like, cheaping out and they're making some big mistakes in the long run.   Dustin Heiner (36:46) Let me add, let   me add one thing with the cheapos. The cheapos will be the worst clientele. They will be the most problematic. It's just how life is. In fact, I'll give you.   Jason Hull (36:53) Next.   Operational cost   is the highest with the cheapos and so So one of the things that we coach our clients on is to make sure that they have these pricing models that balance between The a la carte of a cheapo and like you're gonna pay for everything extra so that they because then you're they're trying to gamble against the house Property managers the house and the property management should be winning right but a lot of times what property managers mistakenly do   Dustin Heiner (37:00) Absolutely.   Jason Hull (37:25) is they subsidize all of their lowest rent properties and their worst owners with their highest rent properties and their best owners. And they have properties in their portfolio they're actually losing money on. And sometimes they don't even realize this because they're not assessing them individually. We're like, yeah, you should fire those. Like you should just let them go or raise the price. It seems that is so obvious, but.   Dustin Heiner (37:45) especially if you're losing money on it.   Jason Hull (37:50) A lot of property managers have an entire section of their portfolio that's like 80, it's like the 80-20 rule. It's 80 % of their stress and their work and their challenges and it's like 20 % of their profits.   Dustin Heiner (38:02) And so here's a fun thing, like a thought, as you were saying, this had gotten to mind if and when somebody is pulling their hair out, an investor pulling their hat over a property or multiple properties, they just, they're just going to sell and because they're not good at investing. In fact, that's what I love to do is I coach people how to be good investors, how to make sure we're buying it right, how we're finding the right people, all that sort of stuff. Well, what's great is let's say they, you're, you fire them as clients, you fire them.   And they're like, I pull my hair out. I'm just going to sell. then eventually a good landlord will buy it. Good investor will buy it and they'll start working with you. So you start cutting out the 80 % that is just wasting your time and money and keep going after the 20 % that are making the money, making your life easier. That's just going to help everybody. Like it's just going to keep rising because in the end, the bad landlords there, they should just not be owning property.   Jason Hull (38:55) Yeah, I've had some interesting guests on our show recently and one of them runs a company. Basically, he explained to me that investors outside of the US love the US for real estate investing because he said almost nowhere else in the world can you get a 30 year fixed rate mortgage that allows you to do a payment that's low enough you could cash flow on it and just start making money right away, month after month.   And so they want to be able to get access to this. And so they help them set this up quickly. Get an EIN in a week and like get everything set up. Because it's complicated for them to figure that out. There's another company. I had a gentleman named Lioran. Really cool guy. Originally from Israel. He's here in the US, investor. And he created a company called Blanket. There's this really amazing platform for property managers that they can white label and that they use that allows them   It's like kind of like a property retention platform. So it allows them to put their clients portfolios into it, get a ton of extra data on their portfolios, and then they can, if they decide they want to sell this property, allows all the other investors in the entire blanket network to be able to get this and they get to keep managing that property without having to give it up. So property managers can have the properties   turn over and go to different owners and different investors, but they still retain them as that property is in their portfolio to manage. And so there's just, there's some really amazing things out there now for property managers. There's amazing tools, systems. We've got a lot of clients getting AI maintenance coordination using some really cool AI maintenance coordination tools that's allowing, cause getting a maintenance coordinator in a property management business, hard.   Ideally, it's like they're a veteran of doing maintenance of like 20 years and they don't want to run their own maintenance company and they want to come help you figure out what needs to be done. But there's an AI maintenance coordinator company that has been programmed by a guy who managed 30,000 units coordinating maintenance, all the way from small all the way up to that.   a long lengthy amount of experience and the system has programmed into it probably by now over a half a million work orders. Like and so it knows how to handle this better than probably anybody that you could hire and once you tell it you still have to train it you have to teach it but once you tell it how to handle things it can do it. And it's now doing phone calls it's like doing emails it's doing text like it's the craziest thing ever. And so there's this this there's this weird sort of   AI revolution happening right now and the smartest property managers are already adopting some of these tools because it allows them to scale their operations effectively. Eventually it'll be so commonplace everybody's like yeah we're all using this stuff and we can all like it's cheap enough or whatever and who knows maybe we'll all be out of jobs including property managers who knows but right now there's a good opportunity that if property managers are on the bleeding edge of what's working   you get as an investor a better property manager. And if.   Dustin Heiner (41:53) Well, for me,   there are plenty of software out there. Turbo Tenants One, Avails and other, apartments.com, those are fine, but I don't wanna even do any of that stuff personally. Yeah, as an investor, I don't wanna deal with that stuff. I wanna hire a person. And honestly, I don't think that AI, even though there's great tools as a property manager to help your business better, I don't wanna have AI run my business because I want an actual person   Jason Hull (42:05) this part of the night.   Yes.   Dustin Heiner (42:23) that it's   going to make sure like they have the emotions and feelings that they know, okay, there's something here, there's something there. And I just know personally, and this is why I teach all my students is, hey, these software are great if you're gonna manage yourself, but you can't scale if you're managing yourself. What we need is to hire the right people. It's all about, like you said earlier, there's a book, it's who, not how. We don't want to figure out the how, we want to get the right people in place. And one last quick thing that I said this a little bit earlier,   But people always ask, well, Dustin, how do you afford this, that, or the other? And the way I don't afford it, I make sure I don't buy a property unless all those expenses are accounted for, like the property manager to taxes, insurance, and even my profit. I make sure that is in there before I buy the property.   Jason Hull (43:10) Yeah, we have a ROI calculator that some of our clients use that we built out that already has their fees built into it so that the investors can see what are the benefits of this. What are the tax benefits? How does the cash flow like all this? And then, yeah, and in that, if it's not going to math out, then you just change how much you're putting down, you know, or you're getting a different property, right? so, but the...   The property management fees, if you're smart, should already be built in.   Dustin Heiner (43:41) Absolutely, 100%. And on top of that, again, I have to say your profit. If you're just guessing how much profit you're making, in fact, I always like to be conservative in my expenses higher so I don't get surprised, oh man, I didn't have the, or, and, or my revenue or the income from the rents. I estimate it or be conservative on the lower end. So if I could rent it for 1300, I run my numbers maybe at 1250, maybe 1200.   just so I'm not gonna be like, man, I can't make any money out of this property. Because trust me, it's really easy to overlook something if you're not hiring experts. Like my property managers, they know, here's a good property manager. I'll say, hey, property manager, I'm looking to buy this property, know, number one happy street. Tell me about it. Will you rent it? How much will it rent for? What's the vacancy factor? Will you manage it? What's the clientele like? And the grit ones will say, you know what? I know that area. In fact, I have a property like one or two streets over.   We were trying to rent it for 1400 Zillow said 1400, but we couldn't rent it for that. We got 1300 for it. That's gold. That like, is so much better information for an investor. When a property manager is he knows he or she knows exactly what's going on in there on the ground. And that's going to make sure that you're doing everything right. So when you hire the experts, they're going to make sure you do it right. Because especially property managers, I would say realtors, we said that a little bit earlier. Realtors just want to sell, sell for the high smoke, but your property managers.   for the longevity of that property, they're taking care of it. They're constantly making sure that it's working for you. So always ask them before you buy the property.   Jason Hull (45:16) I love that. This is a great message Dustin. I really appreciate you coming on and sharing this. I'm pretty confident that our clients and property managers listening is gonna be like, man, like every investor should listen and do what Dustin says. This would make our lives so much easier. And it makes them feel so much more valuable as a property manager. So I appreciate you sharing a positive message to everybody here on the DoorGroves show.   Anything else that in imparting that you would like to say to property managers that might be listening?   Dustin Heiner (45:46) Yeah, so one thing that I mentioned a little bit earlier is having a floor of income that's outside of whatever your job or work, your business, having a floor of income coming in. And what I planned on was I asked my wife, how much money do I need to make every single month in order for me to quit my job? Like what's our expenses like? And I remember the number, plan is day $4,200, insurance, mortgage, food, like you name it, everything, all of our expenses. I thought, okay, to become financially independent,   Jason Hull (45:52) Yeah.   would probably be double   nowadays. Which would probably be double nowadays.   Dustin Heiner (46:14) What's that? Oh,   probably, probably. Yeah, definitely. And so I said, okay, this is just math. If I buy one property that made me $500 a month. Well, in one year, that's $6,000. 10 properties, that is $5,000 a month. Okay, I got 10 properties right there. Then it covers it. That's $60,000 a year in income. 20 properties, that is $10,000 a month. That's $120,000 a year. That's passive. That's cash flow. That's after expenses.   And I thought, my goodness, all I need to do is hit that certain number. And then once I do, I don't have to work anymore. But here's the great thing. I had 40 plus hours of my life back that now I only build businesses that affect me and my family, as opposed to working for somebody else or, you know, having 10 different bosses that are just pulling my hair out. Now, let's say you had properties that of your own and you had your own property management company, you can fire those.   Jason Hull (46:59) You   Dustin Heiner (47:10) landlords that are taking up so much your time. You're making five bucks a month. It's like, it's not even worth it. Fire them because you have a floor of income. You are able to move forward. So in the end, when you're investing in real estate, you're going to be able to have a floor of income, which is so much more amazing because you have so many more options. Options are what's going to help you to make sure you scale and level up in life.   Jason Hull (47:33) Love it. Yeah, I think it's it's there's few things investment wise that can have as big of a return as having a business. So property managers listening. Cool. Build your business up. Grow that. But if your primary goal is just to get more doors, that's to manage for other people that I think you're making a mistake like your primary goal should be since you know real estate investing and they say invest in what you know.   you should be stacking your own doors. You should be investing and putting that in just a much better store of income for the long term and it's gonna grow and it's also if you're making a cash flow, you've already got the systems, you've got everything. Like you would make way more money on those units. So you should be building up your own real estate portfolio. One of our clients, he fired most of his third party clients because he just focuses on using his property management business now as a honey pot or a fly trap.   people come to him and say, hey, I've got this rental property. He's like, cool, let me scare the crap out of you of the tax liability if you ever decide to sell it. And maybe you should just, you know, do seller financing with me without talking about seller financing. All right, and so he's just got all these properties. He's just stacking doors and he's making so much money, right? So if you're listening and he's in our program, come be in our program. You get to hang out with this guy and other really amazing people do amazing things. But if you're a property manager, build your business up.   Yes, but also build up your real estate portfolio because you're one of the best at this. You're an expert at this. And that puts you in a state of integrity anyway, like if you believe in this stuff. And then build up your portfolio of clients portfolio.   Dustin Heiner (49:10) Hey Jason,   would you mind if I gave everybody a real estate investing course completely for free just for listening to the show?   Jason Hull (49:16) I would not mind that at all.   Dustin Heiner (49:19) Awesome. I like I said, my goal is to help 1 million people to invest in real estate. want you to invest. So get my real estate investing course completely for free. If you text the word rental, R E N T A L rental to three, three, seven, seven, seven rental to three, three, seven, seven, seven. I'll literally give it to you for free. Or you can go to master passive income.com forward slash free course. All one word for it. Master passive income.com forward slash free course.   I'll show you how to find if you are investing your area, that's great, but let's say you want to go into another area. I love investing out of state five different states now that I'm investing in how to build a business everywhere, anywhere in the country, how to scale to become financially independent. You can also find me quickly. I'll just share that master passive income, the podcast. Like I just love giving out so much more coaching on the podcast. I've had people binge the entire 400 episodes now, Jason, binge all of them and like DM me on Instagram. They'll say Dustin.   just from listening to your podcast, I started investing in real estate. I'm like, yes, that's exactly why I have the show. So yeah, one quick last thing. If you want to DM me, The Dustin Heiner on Instagram. love chatting with people. I love helping people. And in the end, when we all invest in real estate, everybody wins because we have great properties that people need to rent. We make money, property managers make money. We have a floor of income coming in.   But in the end, my goal is to help a million people. it's just another way that I can serve. But honestly, in the end, everybody wins.   Jason Hull (50:51) I love it. So they can text rental to 33777. They can go to masterpassiveincome.com slash free course. And they can go to masterpassiveincome.com to check out your stuff. then the, the Dustin Heiner, H-E-I-N-E-R.   Dustin Heiner (51:14) Correct.   More than likely you'll find me. I'm probably the only the Dustin, like if you just type that in, but man, I've been working really hard at Instagram. find out I actually kind of like it. I do like it. I'm almost 200,000 followers now. I didn't buy any of them. Like literally just hard work, putting in just great content, helping people.   Jason Hull (51:29) Yeah,   you're crushing it, man. I'm at 8,000, so I've got to figure out how to 10x my goal to that. So I'm working on that too. very awesome.   Dustin Heiner (51:38) We could definitely chat some more.   I could show you at least some insights of what I've done, but no, it's been great. I would love if your entire audience, all your property managers realize, let's just, it could be as simple as once a year, you just keep one for yourself. You find one, you buy it, and just year after year, you get more and more properties. I think that's a minimum you should be doing one a year.   Jason Hull (51:42) All right, we'll keep going.   So how do we start matchmaking your best investors that get it with my best property managers that get it? This is something for us to think about maybe offline. I don't know.   Dustin Heiner (52:08) Mmm.   Yes, we can   definitely chat through what it really comes down to is areas, know, areas like what cities are they investing in? But let's definitely chat because I think we could have a really good, really good way because I might. In fact, I while we are on this call, you know, have I have slack and that's where the community I've got thousands of students now, but we're in there chatting. I saw one note pop up, Christina. She's been with me for years and years and years. She's doing really well. And she was like, man, in Cleveland, like I have this property manager. I'm not going to name their name.   they're falling apart, I need another property manager, and so what it really comes down to, maybe you just help me know where they're managing, and then I could just point them to my students.   Jason Hull (52:48) Or   tell that person, if any of your investors see this episode or whatever, tell them to get their property managers to go talk to DoorGrow. Just say, look, you're not doing a great job. I'm actually considering finding another property manager. I think you should go listen to Jason and go talk to DoorGrow and get your shit together.   Dustin Heiner (53:05) That's a fantastic idea.   Absolutely.   Jason Hull (53:08) Because here's the thing, property managers do not wake up in the morning saying, I want to have a shitty business today. But most property managers suck. So where's the disconnect? The disconnect is they don't have the right strategies for growth. They're trying to do a bunch of digital marketing. There's very little search volume of people looking for property managers online. And usually the ones that are are the worst. They're the cheapest owners that view them as a commodity. They're at the end of the sales cycle. Word of mouth usually captures all the good stuff.   So these are the shitty scraps that fell off the word amount table. they're built, so they're spending money that they don't really have to get clients that they don't really want. And then they have these portfolios that are really difficult to manage. so then customer service is the first thing to go out the window because they're struggling. And I call it the cycle of suck. Take on any client, you have bad clients. You take on bad clients, you have bad properties. You have bad properties to deal with. The tenants are not gonna be happy. So you have bad tenants. And then you're gonna have a bad reputation. And that sums, and then what does that do?   helps you attract more bad owners. And so this sums up the whole industry in aggregate and that's our mission at DoorGrow is to disrupt that cycle of suck and we have a different cycle, a cycle of success where you're filtering at each stage and improving things at each stage. yeah.   Dustin Heiner (54:22) Fantastic,   man. I'm super pumped. I'm glad you're doing this because we need good property managers and property managers need to be buying properties themselves. So I appreciate having me on the show,   Jason Hull (54:32) Awesome, thanks for being here. Alright, so appreciate Dustin hanging out with us. If you felt stuck or stagnant and you want to take your property management business to the next level, reach out to us at doorgrow.com or if you're an investor and you're tired of your property manager but there aren't any other good ones either, then send them to doorgrow.com. Also join our free community just for property management business owners at doorgrowclub.com.   on Facebook and if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. Until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.  

In this episode of the Know Your Why Podcast, Dr. Jason Balara sits down once again with Bethany LaFlam, a seasoned securities attorney and syndication expert, to dive into the mindset and mechanics behind creating wealth through collaboration. Bethany discusses her new book The Power of OPE (Other People's Everything) and shares actionable insights on how entrepreneurs can scale without burning out. From hiring your first executive assistant to entering the boutique hotel investment space, this conversation unpacks how leveraging other people's time, talent, and capital can transform your business. Bethany and Jason also explore current real estate market trends, operational strategies, and the personal motivations that fuel their work.Key Highlights:- Bethany emphasizes that building wealth doesn't require doing everything alone—leverage is key.- Her book The Power of OPE offers a framework for using other people's resources to grow faster.- Outsourcing early tasks, like hiring an executive assistant, can unlock massive productivity.- Boutique hotel investments offer flexible revenue models and strong growth potential.- Operational excellence is the difference between a good deal and a great business.- Investors should always ask operators how they've navigated past challenges.- The market is shifting toward more intentional, sustainable investing strategies.- Bethany's personal mission includes setting a powerful example for her daughter and empowering others.This episode of the Know Your Why Podcast with Dr. Jason Balara and Bethany LaFlam is a must-listen for real estate investors, entrepreneurs, and anyone interested in building wealth without burning out. Through the lens of Bethany's legal expertise and hands-on investment experience, listeners are guided through practical steps and mindset shifts that can redefine their approach to success. Whether you're new to real estate or looking to scale, The Power of OPE delivers a compelling strategy for leveraging relationships, knowledge, and capital in today's evolving market.Get in touch with Bethany:IG: https://www.instagram.com/bethany_laflam/?hl=enFB: https://www.facebook.com/bethany.laflamLI: https://www.linkedin.com/in/bethanylaflam/If you want to know more about Dr. Jason Balara and the Know your Why Podcast:⁠⁠https://linktr.ee/jasonbalara⁠⁠  Audio Track:Back To The Wood by Audionautix is licensed under a Creative Commons Attribution 4.0 license.⁠⁠ https://creativecommons.org/licenses/⁠⁠Artist:⁠⁠ http://audionautix.com/

What makes a job application for the Chief People Officer role stand out, how do you balance being strategic and operational in HR, and why is compassion such an important leadership strength? In this episode of HR Coffee Time, host Fay Wallis is joined by Funmi Onamusi, Chief People Officer at Sussex Partnership NHS Foundation Trust. Funmi shares her inspiring and non-traditional journey to becoming a CPO - including the bold, values-led approach she took when applying for the role, and the importance of carving out strategic thinking time once she got there.She also opens up about the pressure that can come with being a Black woman in senior leadership, and how she has channelled that pressure into role modelling compassionate leadership for others.Whether you're aiming for a CPO role, want to be more strategic, or become a more impactful leader, you'll come away with practical ideas, honest reflections, and real-life insight into what it takes to lead well in HR at the highest level.Chapters From This Episode[00:00] Welcome and introduction to Funmi Onamusi[04:06] Funmi's route to becoming a CPO[06:50] Funmi's job application approach[09:03] How she prepared for the interview[13:33] The difference between the HR Director & CPO roles[18:45] Advice on how to move from operational to strategic[23:33] How the role was different to what she had expected[27:55] Maintaining mental wellbeing in such a demanding role[34:12] The skills, habits and practices that have helped her succeed[41:14] The biggest challenges Funmi has experienced as a CPO[49:56] Funmi's advice for aspiring CPOs[56:52] Courses and qualifications that have been useful for Funmi[01:00:00] Final thoughts Useful LinksConnect with Fay Wallis on LinkedInVisit Fay's websiteLearn about Fay's Inspiring HR leadership development programmeConnect with Funmi Onamusi on LinkedInVisit Funmi's websiteFunmi's '10 Power Moves'Learn about Funmi's CIC: The Breaking Hundred CircleEnjoyed This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools, and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Ready to learn more about Inspiring HR?Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.Inspiring HR

Product Driven: Building Software Teams That Ship Value

The One Big Beautiful Bill Act was signed into law on July 4. This week on PMP Industry Insiders, Dan and Donnie discuss what the tax and operational impacts will be for pest control companies and their owners.    Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

Ready to leap from residential to commercial property? In Part 2 of "Bridging the Gap," Jerry dives deeper into the operational realities of commercial property investment, revealing the true scale of costs, compliance, and occupancy strategies. Then, get ready to unlock the immense opportunities! Discover why commercial property offers higher yields, longer leases, powerful tax advantages (including VAT benefits and SSAS pensions), and incredible scaling potential. If you're serious about taking your investing to the next level, this episode maps out essential next steps for education, finding undervalued properties, and building your crucial support team. JOIN THE NETWORK If you want to learn more about investing in Commercial Property, why not consider joining the CPI Network? We're a community of active investors who collaborate, share experiences, and empower each other in our Commercial Property endeavours. Useful Links: CPI Website - https://commercialpropertyinvestor.co.uk/ Our Sponsors - https://commercialpropertyinvestor.co.uk/podcast-sponsors/ LinkedIn: https://www.linkedin.com/in/jerryalexander/ See omnystudio.com/listener for privacy information.

In this unfiltered second half of their conversation, Dwayne Kerrigan and Vaneli Martinov dive deeper into the mindset, systems, and soul behind exceptional operations leadership.Vaneli—EVP of Operations for the world-renowned Wellington International—opens up about what it really means to lead from the front lines: managing 500+ seasonal staff, navigating crisis in real-time, and mentoring a team while raising a family.From hiring with heart to dealing with "energy vampires," from picking up trash alongside the CEO to gamifying motivation in a 16-week event sprint, this episode is a masterclass in human-centered leadership.She doesn't hold back on the pressures, pivots, and personal sacrifices that come with the job—but also shares the mindset shifts, values, and rituals that keep her grounded and inspired.Timestamps:00:00 – The true nature of operations: structure in chaos01:30 – From intern to executive: building your network with humility04:15 – Work ethic, boundaries & the generational shift in expectations07:00 – AI, the future of education, and what's changing fast10:00 – Adapting to AI: how Vaneli's team is preparing12:00 – Company counselor: when leadership means emotional availability15:00 – Empowering your team instead of enabling dependency17:30 – Spotting energy drainers and culture mismatches18:30 – What it actually takes to get fired by Vanelli20:00 – Why most problems are rooted in miscommunication, not incompetence21:00 – Building better onboarding, systems, and structure23:00 – Hiring 600+ people in 3 months: inside the chaos24:30 – Culture, compensation & the shift from scrambling to stability25:45 – How gamification, incentives & recognition drive retention28:00 – When your CEO leads by example (and picks up trash)30:00 – Leadership on the ground vs. from the tower33:00 – What Saturday nights with 10,000 people look like35:00 – Vanelli's operational bumper sticker: Hustle, pivot, repeat37:00 – Fear vs. courage in leadership39:00 – How motherhood redefined her priorities and definition of fear42:30 – Business as a gladiator sport—and a spiritual journey44:00 – Why leadership reflection is crucial for sustainable growth45:30 – How to get in touch with VaneliKey Takeaways & Resources:1. Leadership Is Emotional LaborVaneli embraces the role of “company counselor,” knowing that guiding people through emotional and professional bottlenecks is part of her value—but she's also learned to set boundaries to avoid burnout.2. Hiring 500+ Staff? Culture Is the GlueThey've moved from scrambling to stability through better pay, returning managers, incentive programs, and weekly recognition rituals. Culture wins over resumes.3. Operations = Chaos + CalmYou can plan all you want, but execution is where the real work begins. Flexibility and adaptability are key to thriving in operations.4. Don't Confuse Fear with FailureVaneli explores the difference between being fearless and being courageous. She still feels fear—but leads with action anyway.5. Modern Leadership = On-the-Ground LeadershipTheir CEO leads by example, works beside the crew, and gets real-time feedback from front-line staff. Leadership isn't about distance—it's about presence.6. AI Is Coming for Admin—Not EmpathyWhile they're just starting to adopt AI tools, Vaneli acknowledges its potential for operations—but believes people will always be at the core of execution.Connect with Dwayne KerriganFacebook:

Points of Interest0:00 – 1:20 – Guest Introduction: Marcel introduces Kristen Kelly and sets the stage for a deep dive into the roles of fractional COOs versus building operational intelligence within growing agencies.1:21 – 2:25 – The $1M Growth Threshold: Kristen explains how agencies crossing the $1M mark often face operational strain and confusion about whether to hire help or improve their systems.2:26 – 5:05 – Defining a Fractional COO: Marcel outlines what a fractional COO typically does—bridging strategy and execution—and highlights the lack of standardization across ops roles in agencies.5:06 – 7:59 – Scope Differences by Agency Size: The team discusses how the expectations and responsibilities of a COO differ dramatically between a 20-person and 200-person agency.8:00 – 10:16 – Operational Intelligence vs. Role Ownership: Marcel explains why data and modeling are essential for prioritizing and sequencing initiatives—work that can't fall solely on a fractional COO.10:17 – 13:03 – Metrics Frameworks as a Foundation: The conversation shifts to the importance of shared definitions for key metrics (like utilization and gross margin) to avoid costly misalignment.13:04 – 16:51 – The Risks of Poor Data: They explore the consequences of relying on messy or inconsistent project and financial data—including delayed decisions, accuracy issues, and limited insight.16:52 – 20:21 – When to Hire vs. When to Model: Marcel outlines when it makes sense to bring in a fractional COO versus starting with operational intelligence, depending on strategic versus tactical needs.20:22 – 22:25 – How Parakeeto Supports Agencies: The hosts explain how Parakeeto provides not just reporting tools but also the advisory layer to help agencies convert intelligence into action.22:26 – 24:42 – Bringing Operational Alignment: Kristen emphasizes how Parakeeto helps unify internal teams around a shared understanding of the business model and key profitability levers.24:43 – 27:32 – The Scope of Operational Intelligence: Marcel breaks down the full picture of operational intelligence, from framework creation to data integration, reporting, and cadence-building.27:33 – 34:15 – Final Advice & Avoiding Costly Mistakes: Marcel and Kristen caution against relying on underqualified ops hires to build complex systems, advocating instead for investing in clarity and frameworks first.Show NotesConnect with Kristen via LinkedInFree Agency ToolkitParakeeto Foundations CourseFree access to our Model PlatformLove this PodcastLeave us a review here.

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how operational culture and empowering frontline associates have driven the rapid growth and success of their brand. Also see:How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Send us a Message!In this episode, we dig into how important the connection between HR and Operations is to an organization's success and scalability.Our prescription for this episode is to take a hard look at who HR reports to and what HR's role in the organization is. This will be your guide to how you can better align your operational strategy with your human capital strategy.Past Episode Referenced:Season 3 Episode 2: What Are Common Stumbling Blocks To Business Growth?Season 2 Episode 18: What Does HR Stand For In Your Company?Season 1 Episode 20: How Does HR Influence A Company's Profitability? To talk more about organizational and HR strategy, just reach out to us at info@roman3.ca or through our LinkedIn page at https://www.linkedin.com/company/roman3Don't forget to sign up for our New Quarterly Newsletter that launched this fall!About Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

In this conversation, Stephan Livera and Marty Kendall explore the dynamics of Bitcoin treasury companies, focusing on power laws, market dynamics, and investment strategies. They discuss the sustainability of mNAV greater than one, the lifecycle of these companies, and the importance of community engagement. The conversation emphasizes the need for risk management and the potential for significant opportunities in the Bitcoin equity space.Takeaways

In this episode of Mining Stock Daily, we dive into the latest updates from Magna Mining, featuring new high-grade copper and precious metals drilling at the Lavack Mine. CEO Jason Jessup shares insights on the promising drill results, including the expansion of the Keel zone and the potential of the Keel PM zone. We explore the strategic plans for the Lavack restart and the exciting prospects for McCreedy West, highlighting the role of platinum, palladium, and gold in their future success. Tune in to hear about the innovative approaches and the bright.

The Growing Importance of Dental Membership Plans. Jane Levy, Co-founder & CEO of Plan Forward & Myles McAllister, Chief Operations Officer of SGA Dental Partners share their insights on: Implementing, consolidating & optimizing plans Top metrics you should be tracking  Operational insights & strategies Much more To learn more about Plan Forward visit https://www.planforward.io/ or to book a demo visit - https://www.planforward.io/book-a-demo/ You can also reach Jane Levy at jlevy@planforward.io To learn more about SGA Dental Partners visit https://sgadental.com/  

Buckle up for a marketing revolution!

In the current tech landscape, everyone is experimenting with AI, but when it comes to finance, we tread more carefully. In this episode, CJ is joined by Amy Butte, the CFO of Navan, one of the most AI-forward travel and expense platforms in operation. Amy highlights how the company is weaving AI into its operating system, not just to summarize documents, but to manage financial workflows with real impact. With a career spanning Wall Street and Silicon Valley, Amy also discusses her journey from being the CFO of the New York Stock Exchange to her current role. She delves into her experiences as an audit chair and touches on the challenges and opportunities in building teams and navigating change. She also breaks down the dynamics of the build versus buy debate in the current tech space before sharing anecdotes about her unique experiences at the New York Stock Exchange and her perspectives on being a woman in leadership.—LINKS:Amy Butte on LinkedIn: https://www.linkedin.com/in/amybutte/Navan: navan.com/RunthenumbersExtraordinary Women on Boards: https://www.ewobnetwork.com/CJ on X (@cjgustafson222): https://x.com/cjgustafson222Mostly metrics: http://mostlymetrics.com—TIMESTAMPS:00:00 Preview and Intro02:59 Sponsor – MUFG | NetSuite | Pulley06:52 Conferences and Networking09:09 How Navan Has Implemented AI12:17 Whose Responsibility Is It To Drive AI Adoption14:50 The Risks Involved in Using AI in Finance15:50 Navan's New Bot “Miles”17:00 Sponsor – Brex | Aleph | RightRev | Navan22:31 The Operational and Financial Impact of Using AI at Navan23:36 CSAT Scores: Humans Versus Bots24:46 AI Within the Finance Department27:37 What an Audit Chair Does32:04 Using the Audit Chair Seat To Influence Business Outcomes33:33 Mentoring CFOs and Unlocking Opportunities As Audit Chair36:29 How To Become a Board Member or Audit Chair38:58 The Role of the Director Versus the Role of the Operator39:44 Building Teams and Empowering People48:48 Build Versus Buy in the Era of AI51:28 Partnering: Collaboration Versus Control53:07 A Story About the Security at the New York Stock Exchange55:36 Meeting the CEO of Merrill Lynch57:43 Leadership and Opportunities for Women in Finance1:00:37 Long-Ass Lightning Round: A Big Mistake1:01:31 Advice to Younger Self1:02:37 Finance Software Stack1:02:55 Craziest Expense Story—SPONSORS:MUFG is a global banking powerhouse that provides comprehensive banking services for VC-backed, PE-backed, and public companies with revenues starting at $40M. Accelerate your growth trajectory. Contact group head Bob Blee at bblee@us.mufg.jp to find out more.NetSuite is an AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers. If you're looking for an ERP, head to https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: pulley.com/mostlymetrics.Brex offers the world's smartest corporate card on a full-stack global platform that is everything CFOs need to manage their finances on an elite level. Plus, they offer modern banking and treasury as well as intuitive expenses and accounting automation, bill pay, and travel. Find out more at brex.com/metricsAleph automates 90% of manual, error-prone busywork, so you can focus on the strategic work you were hired to do. Minimize busywork and maximize impact with the power of a web app, the flexibility of spreadsheets, and the magic of AI. Get a personalised demo at getaleph.com/runRightRev automates the revenue recognition process from end to end, gives you real-time insights, and ensures ASC 606 / IFRS 15 compliance—all while closing books faster. For RevRec that auditors actually trust, visit rightrev.com and schedule a demo.Navan is the all-in-one travel and expense solution that helps finance teams streamline reconciliation, enforce policies automatically, and gain real-time visibility. It connects to your existing cards and makes closing the books faster and smarter. Visit navan.com/Runthenumbers for your demo.#Navan #AIFinance #FinancialTransformation #AuditChair #WomenInLeadership Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

Send us a textIn this energetic and introspective episode recorded live at Pax8 Beyond 2025, Joey Pinz talks with Gene Kim, VP of Sales at Absolute, about what MSPs truly need from their security vendors — and how personal resilience echoes in business strategy.Gene opens with reflections on surfing at San Onofre State Beach, how the ocean provides a space for introspection, and how tracking progress — even in hobbies — helps him stay motivated. This passion for metrics carries into his work, where he supports MSPs navigating the challenges of brand visibility, cybersecurity threats, human capital gaps, and delivering operational excellence to SMB clients.The episode also explores Absolute's application persistence and resilience tools, which help MSPs ensure critical software stays active — even after catastrophic failures. With 600M+ devices already embedded at the BIOS level, Gene explains how Absolute provides continuity at a scale few can match.In a powerful moment, Joey shares his 120-pound weight loss journey, prompting Gene to reflect on how discipline, metrics, and mindset shape both personal and business transformations. 

What does it take to run 500 events across 16 weeks and still make it home for bedtime stories? In this powerhouse episode, Dwayne Kerrigan sits down with Vaneli Martinov, Executive Vice President of Operations for the world-renowned Wellington International.Vaneli opens up about the reality behind high-performance leadership—juggling relentless operations, motherhood, and building a career from the ground up. From her early days as an intern at the most expensive golf club in the world to project-managing $200M developments, her story is a masterclass in grit, grace, and grounded leadership.You'll learn how she balances chaos with calm, leads massive teams with empathy, and why being the "swan on the surface, but paddling like hell underneath" is one of her greatest strengths.Timestamps:00:00 – The Swan Mentality: Grace above, chaos below01:10 – Meet Vaneli Martinov03:00 – Managing 500 events in 16 weeks05:45 – Operational teardown + seasonal rebuilds07:00 – Balancing career, marriage & motherhood08:45 – Living in fight-or-flight: Thriving in chaos10:00 – Hustling her way from intern to executive14:45 – Saying yes before you're ready17:00 – Early career lessons in elite service & proactivity21:00 – Building trust through “nothing is beneath me” leadership23:00 – Predictive thinking vs reactive firefighting26:00 – Scaling up from operations grunt to strategic executive29:00 – 80–100 hour weeks: Was it worth it?31:00 – Redefining hustle with purpose and family in mind35:00 – The truth about toxic relationships and healthy ambition38:00 – The hidden challenges of being a woman in male-dominated leadership44:30 – How Vaneli leads with feminine strength and authenticity48:00 – Modeling the right leadership style through lived experience52:00 – Networking with purpose vs performative connectionKey Takeaways & Resources:1. Say Yes Before You're ReadyVaneli's career is built on courageous action—even when she didn't feel ready. She leaned into the unknown and learned through doing.2. Leadership Is Earned Through ActionShe models respect by showing up in the trenches. From hauling trash to handling investors, no job is beneath her—and that credibility compounds.3. Early Career: Hustle + Humility WinsWhat set her apart wasn't grades—it was drive. Her advice to young professionals? Show up curious, proactive, and willing to do anything.4. Learn to Anticipate, Not Just ReactWhether managing elite clientele or massive operations, success lies in predicting needs and solving problems before they arise.5. Redefining Feminine LeadershipVaneli rejected the “bulldog boss” stereotype and leaned into emotional intelligence, empathy, and warmth—without sacrificing strength.6. Balance Isn't Static—It's IntentionalAs a wife, mother, and exec, she's constantly pivoting. Her north star? Show up with positivity, and choose grace over perfection.Connect with Dwayne KerriganFacebook: https://www.facebook.com/thedwaynekerriganpodcastInstagram: https://www.instagram.com/dwaynekerriganpodcast/Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/Website: http://www.dwaynekerrigan.comDisclaimer...

As cardiac rehab evolves, innovative care models are key to better outcomes and financial sustainability. In this special episode of HeartTalk, vice presidents of Care Transformation Services at MedAxiom, Denise Busman, MSN, RN, CPHQ, FACC, and Jenny Kennedy, DNP, RN, CHFN, NEA-BC, FACC sit down with Sarah Shelton, cardiac rehabilitation manager and Rod Roeser, CEO at Heart and Vascular Care (HVC). They discuss how they successfully implemented Intensive Cardiac Rehab (ICR), including their strategies to overcome space and staffing challenges, boost provider and patient engagement, and scale ICR programs for clinical, operational, and financial success.

In this episode of the Edge Podcast, Terry and her guest, NSCHBC member and consultant Joe Lessard, discuss how to advise clients on critical business decisions for medical and dental practices. They cover topics such as:Insurance acceptance: What insurance plans should practices accept?Hiring strategies: When is the right time to hire new associates or partners?Location expansion: Should new locations be opened, and if so, where?Operational scaling: When should practices expand or contract outsourced operations?Equipment acquisition: Should practices lease or purchase new equipment?Tune in for expert insights on practice management, financial planning for healthcare practices, and growth strategies for medical and dental clinics.

In this episode of Supply Chain Now, hosts Scott Luton and Jake Barr welcome Eri Iozdjan, Founder of Maven Lane, Will Andrews, Executive Vice President at Maven Lane, and Ronak Patel, Vice President for Fulfillment Solutions at VEYER Logistics. They discuss Maven Lane's supply chain transformation and the partnership with VEYER Logistics.Eri and Will share challenges with their previous 3PL partner, focusing on customer obsession, operational excellence, and data-driven decision-making. Ronak emphasizes the importance of trust, transparency, and operational leadership in their partnership. The conversation explores the criteria Maven Lane used to select a new 3PL partner, prioritizing customer satisfaction, product handling, and data visibility. It also highlights how the partnership with VEYER has improved service levels, reduced defect rates, and provided greater control, setting up Maven Lane for future growth. The episode outlines how a well-designed, customer-centric supply chain can serve as a competitive advantage and the value of working with partners who align with your goals.Jump into the conversation:(00:00) Intro(01:56) Panel introductions and warm-up(07:09) Diving into the Maven Lane story(15:19) Challenges with previous 3PL partner(20:57) Constructing the 3PL selection process(26:19) A story of lean operations(26:44) Key indicators of a successful operation(26:59) The importance of employee engagement(28:43) Operational excellence and culture(29:26) Technology and information integration(30:37) Advice for the selection process(32:25) Impact of the partnership(40:37) Future goals and expansion plans(45:14) Critical learnings and next stepsAdditional Links & Resources:Connect with Ronak on LInkedIn: https://www.linkedin.com/in/ronak-patel-nashville/ Connect with Eri on LinkedIn: https://www.linkedin.com/in/edbutler17/Learn more about Maven Lane: https://mavenlane.com/ Learn more about VEYER Logistics: https://www.veyerlogistics.com/ Get Started with VEYER today: https://www.veyerlogistics.com/get-started-today/Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Connect with Jake Barr: https://www.linkedin.com/in/jake-barr-3883501/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now's NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Transforming Operations: Flowers Foods Unveils Its Digital Supply Chain...

This episode is sponsored by Cin7 — the operating system for food and beverage brands. Foodbevy listeners get 50% off for 3 months when you sign up. Learn more at cin7.com/foodbevyTÖST went from a simple, elegant idea to a global beverage brand — and the key to their growth wasn't just demand, but operations. If you're ready to take control of your COGS and scale with confidence, consider what tools like Cin7 can unlock for your team. Learn more at cin7.com/foodbevy and grab a bottle of TÖST at tostbeverages.com. Thanks again to Chie Addington for joining us — and we'll see you next time on Startup to Scale.Startup to Scale is a podcast by Foodbevy, an online community to connect emerging food, beverage, and CPG founders to great resources and partners to grow their business. Visit us at Foodbevy.com to learn about becoming a member or an industry partner today.

In this episode, hosts Brad and Michael, along with series regular Jay Reyero, share the story of a cardiology practice that added a cash-based weight loss program to its traditional insurance-based model. The change led to unexpected legal challenges, patient confusion, and operational strain as the practice struggled to manage conflicting payment structures. Tune in to learn the legal obligations of in-network providers, the compliance risks of mixing payment models, and how to stay compliant when adding new services.  Watch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadatto  Stay connected for the latest business and health care legal updates:WebsiteFacebookInstagramLinkedIn

This episode discusses a portion of the results of the work from home survey conducted in 2024 by members of the Section of Specialty Pharmacy Practitioners Advisory Group on Operational and Workforce Development.  The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

Recorded during a CBRE event in Barcelona, Panattoni's Robert Dobrzycki and CBRE's Jack Cox explore the European logistics market with a focus on opportunities in today's market.Growth in Europe's Industrial & Logistics sector is expected to driven by demand from 3PLs, e-commerce and manufacturing.Operational expertise is crucial in Industrial & Logistics, particularly in denser urban environments.Data centers is a growing niche, with high investment potential.The European logistics market is more fragmented than in the US. There's also less development and labor costs play a bigger role in the investment equation.Geopolitics, evolving trade policies and technology advancements all have an influence on the European logistics market.

Jessica Zwaan joined us again to unpack the metrics that actually matter in HR today. We talked about the three buckets of metrics every People Leader should use, why the RANS test is a better way to measure engagement, and the one metric to rule them all (ELTV:CAC). ---- Sponsor Links:

No coding skills? No problem. When using ChatGPT's Canvas, Google Gemini Canvas and Claude Artifacts, you can create interactive dashboards and bespoke web apps in a flash. Ready to put AI to work for you this Wednesday? Let's get it. (Oh, and we'll be able to break a lil news midway through!) Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Thoughts on this? Join the convo.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:No-Code AI Dashboard Creation TechniquesGoogle Gemini Canvas vs. ChatGPTClaude Artifacts Interactive AI ToolsBusiness Analytics with AI DashboardsData Visualization in AI PlatformsReal-Time AI Tool Live DemoComparing AI Dashboard FunctionalityEnhancements in AI Tool ResponsivenessTimestamps:00:00 Everyday AI: Leverage for Business03:25 "Exploring AI Modes and Examples"09:11 Ready Check Before Starting10:37 Boost Productivity with Custom Tools15:23 Leveraging Public and Licensed Data17:49 "Efficient Debugging Solutions"21:01 "Spotting Blind Spots with AI"26:17 "SONNET Over Opus Frustrations"27:24 "Optimizing B2B Prospects with Opus"30:33 "Growth Lab Insights: Content Amplification"34:06 Evaluating AI Platforms37:44 Podcast Update: Video Available Online40:34 Growth Opportunity Radar Challenge43:55 Analyzing Albatross Data Effectively46:57 Upload Error with Fifth File50:32 "AI as No-Code Development Partner"Keywords:No code interactive AI, Interactive AI tools, Canvas mode, Google's canvas mode, Chat GPT canvas mode, Claude artifacts, Business analytics tools, Data privacy, Data security, Large language models, Business growth, Custom software, Data visualization, Interactive dashboard, Cross channel trends, Actionable growth plays, Lead ID software, Marketing analytics, Content amplification engine, Search optimization, Content pillars, Open source AI, Coding tools, Data analysis, Machine learning models, AI-driven insights, AI development, Open-ended instructions, Business use case, Operational efficiency, User interface, Automated processes, Growth dashboard, Data export.Send Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Try Gemini 2.5 Flash! Sign up at AIStudio.google.com to get started. Try Google Veo 3 today! Sign up at gemini.google to get started. Try Gemini 2.5 Flash! Sign up at AIStudio.google.com to get started.

In episode 1884, Jack and Miles are joined by comedian and host of Salty AF, Holly Brown, to discuss… The Pentagon Flew A Decoy Mission Because Of Trump’s Social Media Posts, Trump Planning to Lift Ban on Asbestos? Of Course Richard Dreyfuss Is Trying To Cash In on Jaws’ 50th Anniversary and more! Inside Trump’s Decision MAGA Takes Victory Lap After Hegseth Manages Not to Leak Plans to Bomb Iran FOX PENTAGON REPORTER: "In my 18 years at the Pentagon, I've never seen such operational security. Trump Planning to Lift Ban on Asbestos? U.S. Bans the Last Type of Asbestos Still in Use Of Course Richard Dreyfuss Is Trying To Cash In on Jaws’ 50th Anniversary Will we need a bigger boat? Martha's Vineyard awash in 'Jaws' at 50 mania Narragansett Beer celebrates 50 years of ‘Jaws’ The 50th Anniversary of ‘Jaws’ Brings a Wave of Brand Collabs and Collectibles LISTEN: @justbmannodj Get Tickets for the One Night In The Valley Comedy Benefit Show here!See omnystudio.com/listener for privacy information.

In this episode of Supply Chain Now, hosts Scott Luton and Tevon Taylor sit down with Will Quinn, supply chain consultant at CAMM Consulting and better known as The Distribution Guy® to unpack the evolving world of warehousing and distribution. With a rich background spanning military logistics, Coca-Cola operations, and enterprise tech systems, Will offers a grounded yet forward-looking view of how distribution excellence is built from the floor up.Together, they explore why the biggest risk in distribution is doing nothing, how to use AI to document standard operating procedures, and what the dirtiest ceiling fan in the building might say about a warehouse's performance. Will also shares why digital transformation should support—not drive—your business strategy and why automation won't replace people, but poorly managed change might.The discussion also touches on tariff-induced uncertainty, rising labor costs, cybersecurity vulnerabilities, and the rising importance of nearshoring. Will and Tevon share leadership insights that emphasize culture, consistency, and communication—and leave us with a simple but powerful reminder: success starts with taking care of your people.Jump into the conversation:(00:00) Intro (03:23) Will Quinn, The Distribution Guy® (04:39) Stories and personal backgrounds (13:33) Diving into distribution and warehousing (16:55) Tariffs and global supply chains (20:01) Operational mistakes in warehouse strategy (25:31) Cybersecurity in the supply chain (25:59) Best practices for preventing hacks (26:49) Recognizing phishing attempts (27:15) Operational resilience and cybersecurity (29:16) Assessing warehouse efficiency (30:32) Key factors in warehouse management (31:53) The importance of culture in warehousing (35:37) Risks in technology adoption (42:01) Preparing for the future of warehousing (45:02) How to connect with Will and Tevon Resources:Learn more about The Distribution Guy®: https://www.thedistributionguy.com Connect with Will: https://www.linkedin.com/in/thedistributionguy Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ Connect with Tevon: https://www.linkedin.com/in/tevontaylor/ Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now's NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- In Chaos We Create: Bridging the Critical Raw Materials Gap Through Strategic Convergence: https://bit.ly/459BzIQWEBINAR- Transforming Operations: Flowers...

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In this power-packed episode, Matty A. sits down with Mark Shuler, founder of Shuler Architecture and SGRE Investments, to break down the current state and future of the multifamily real estate market. With a portfolio of 4,000+ units and 30+ years of experience in architecture and development, Mark offers a unique, data-driven lens on navigating different political climates, underwriting conservatively, mastering operations, and identifying value-add opportunities during uncertain times.He dives deep into why he left over-regulated markets like Seattle for the pro-development environment of Houston, how he reduces renovation costs dramatically, and what macroeconomic signals he's watching—including bond yields and the looming threat of a black swan event.Whether you're a passive or active investor, this episode is filled with hard-earned wisdom, actionable strategies, and market foresight you won't want to miss.Timestamps:00:00 – Intro & Mark Shuler's background02:38 – Why he transitioned from architecture to investing06:28 – Navigating development in red vs. blue states14:49 – The unsustainable development path in the West Coast17:10 – Value-add investing and SGRE's vertically integrated model22:54 – How conservative underwriting protects investor capital27:14 – Market cycles, acquisition timing, and distressed deals32:03 – Operational discipline as the backbone of profitability40:22 – Potential black swan events and the bond market threat50:05 – Why real estate is still a secure long-term investmentConnect with Mark Shuler: