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Our guest this week is Mike D. Kail, CTO of Everest, a decentralized platform incorporating a massively scalable payment solution, Executive Technologist at Palo Alto Strategy Group, Strategic Advisor at Cloud Remedy, Strategic Advisor at SMV Data, and other. Mike has been CYBRIC's Chief Technology Officer, Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company, and Mike also formerly served as VP of IT Operations at Netflix, where he was responsible for Employee Technology and various Engineering components. Mike has been widely recognized for his insightful industry commentary on social media, and was recently named by the Huffington Post as one of the “Top 100 Most Social CIOs on Twitter.”
Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.In this conversation, we discuss:-- Role of the CIO in customer experience-- Top priorities for Chief Information Officers in 2021-- EQ and Emotional intelligence for the modern CIO-- How to hire a great CIO?-- How to improve customer and employee experience?-- CIO metrics and executive compensationRead the full transcript: https://www.cxotalk.com/episode/practical-cio-customer-experience-chief-information-officerJay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for several a number of other companies including Earthlink, the American Cancer Society and AIG.Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across many a number of industries including financial services, healthcare, major airlines and high-tech.
Joining us today is Mike D Kail with fantastic thoughts on Kubernetes, Cloud Computing, and Edge. Mike D Kail- CTO, Everest.Org and Former CIO, Yahoo and VP, Netflix Currently Everest’s CTO, responsible for the technical implementation of the scalable identity and payment solution platform. Recently named by the Huffington Post as one of the “Top 100 Most Social CIOs on Twitter”, Mike was the former CIO/SVP of Infrastructure of Yahoo!. He also served as VP of IT Operations at Netflix.
Our guest explains why digital citizenship is everyone's responsibility and how teachers can be great role models. Follow: @coolcatteacher @s_bearden @netsmartz @bamradionetwork #edtechchat #edchat #edtech Susan M. Bearden is the comoderator of #edtechchat, cohost of edTechChat Radio and creater of @tweechmeApp. She is the author of Digital Citzenship: A Community-Based Approach., a speaker, frequent guest blogger, and a contributing author to the Huffington Post, she was ranked number nine on their list of “The 50 Most Social CIOs on Twitter.
Our guest explains why digital citizenship is everyone's responsibility and how teachers can be great role models. Follow: @coolcatteacher @s_bearden @netsmartz @bamradionetwork #edtechchat #edchat #edtech Susan M. Bearden is the comoderator of #edtechchat, cohost of edTechChat Radio and creater of @tweechmeApp. She is the author of Digital Citzenship: A Community-Based Approach., a speaker, frequent guest blogger, and a contributing author to the Huffington Post, she was ranked number nine on their list of “The 50 Most Social CIOs on Twitter.”
Tweech me is an app that was developed to help teachers learn how to use Twitter for professional development. Follow: @s_bearden @HTEATech @coolcatteacher @donnaroman #edtechchat #edchat #edtech Susan M. Bearden is the Director of Information Technology at Holy Trinity Episcopal Academy in Melbourne, FL. A speaker, frequent guest blogger, and a contributing author to the Huffington Post and was ranked #9 on their list of “The 50 Most Social CIOs on Twitter.” Bearden co-founded and moderates #edtechchat and co-hosts EdTechchatradio.
Tweech me is an app that was developed to help teachers learn how to use Twitter for professional development. Follow: @s_bearden @HTEATech @coolcatteacher @donnaroman #edtechchat #edchat #edtech Susan M. Bearden is the Director of Information Technology at Holy Trinity Episcopal Academy in Melbourne, FL. A speaker, frequent guest blogger, and a contributing author to the Huffington Post and was ranked #9 on their list of “The 50 Most Social CIOs on Twitter.” Bearden co-founded and moderates #edtechchat and co-hosts EdTechchatradio.
In this segment we discuss the this week's edtechchat on how to make the best of the summer break. Follow @iplante @s_bearden @@KatrinaStevens1 @ajpodchaski @thomascmurray @MrStaubSTEM @bamradionetwork Susan M. Bearden is the Director of Information Technology at Holy Trinity Episcopal Academy in Melbourne. She is a contributing author to the Huffington Post and was ranked #9 on their list of “The 50 Most Social CIOs on Twitter.” Katrina Stevens is a former teacher and administrator and is currently an education consultant with the Tuscany Group.