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In this special live edition of The Buzz, Pete Tseronis interviews key industry leaders on the critical role of contact centers in delivering services, especially through digital and omni-channel strategies. Key speakers, including Martha Dorris of Dorris Consulting International; Amanda Chavez from Qualtrics; Mia Jordan from Salesforce; Marcellus Walker, Jr. from the Office of Unified Communications; Gundeep Ahluwalia from NuAxis Innovations; MaryAnn Monroe from Maximus; Tanya Slater Lowe from the U.S. Department of Labor; Crystal Philcox from Philcox Consulting, share insights on improving customer experience using technologies like AI, sentiment analysis, and automation. The summit emphasized empathy, data-driven decision-making, and the pivotal role of contact centers as the entry point to agencies. Practical lessons, success stories, and future projections for contact centers are also discussed, providing actionable strategies for government and industry leaders. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
In this episode of the Buzz , Pete Tseronis interviews Brian Epley, Chief Information Officer at the United States Department of Commerce. They discuss the intersection of mission-driven technology and humanizing government initiatives. Brian reflects on his journey from the private sector to public service, emphasizing the importance of understanding the mission, building partnerships, and continuous evolution in technology. Key topics include the role of AI, cybersecurity, and the significance of data in driving outcomes. Brian highlights the need for mentorship and a service delivery mindset in achieving effective leadership and impactful solutions in government. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
We have a different host for this special episode of The Buzz, Pete Tseronis, founder of Dots and Bridges. He interviews Sarah Hughes, Director of Professional Development at ACT-IAC. They discuss Sarah's diverse career across industries, networking, mentorship, and career growth. Sarah shares insights from her journey, including her work with sports teams, transitions to government, and contributions to professional development. The episode also highlights the importance of building strong communities and explores various ACT-IAC programs designed to enhance professional development. Key themes include adaptability, the influence of technology on government, and the power of mentorship.00:00 Introduction to The Buzz Special Episode00:38 Meet Pete Tseronis and Sarah Hughes02:45 Sarah Hughes' Career Journey06:24 Transition to Government Contracting12:50 Building Trust and Community in GovCon16:15 Emerging Technology and Innovation Conference16:55 Joining ACT-IAC: A Personal Journey18:25 Professional Development at ACT-IAC19:29 The Academy: Educational Training and Leadership Skills22:30 Programs Overview: Associates, Voyagers, and Partners27:56 Future Vision and Collaborative Efforts31:00 Final Thoughts and Homework Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
Technology is paramount when it comes to securing our nation according to Pete Tseronis, CEO of Dots and Bridges, former CTO of the US Department of Energy and US Department of Education. On this episode of Tech Transforms, Pete explains the critical role technology plays in our lives, and how innovation underpins that foundation. Episode Table of Contents[00:38] Pete Tseronis: From Fed to Dots and Bridges [05:50] Why It Matters To Translate the Tech [12:22] Who Are Keeping the Lights On [22:00] How Pete Tseronis Responds to the Mission [29:33] Information at Your Fingertips Episode Links and Resources Pete Tseronis: From Fed to Dots and BridgesCarolyn: Our guest today has got quite the pedigree, https://www.linkedin.com/in/ptseronis/ (Pete Tseronis), CEO of Dots and Bridges. Before Dots and Bridges, Pete served as a Cabinet-level federal CTO, not once, but twice. First at the US Department of Education for eight years, and then at the US Department of Energy for seven and a half years. Before those two, he was actually with the DoD since the beginning of things. Pete: It's nice to be on the other side of the mic. I have all the respect in the world for what you're doing, in addition to your other jobs and incredible pedigree you have. But I love the conversations and it's a treat to be able to tell my story a little bit, at least. Carolyn: Your unique perspective on technology and federal agencies, as well as from the commercial side, it's going to be a great conversation. Let's just start with your story. Will you give us an overview of Dots and Bridges and how it came about? Then share your journey in the government and where you are now. Pete: I tell folks I can do five hours or I can do it in about a minute. But there's about 32 years there, wrapped up. I'm a Washingtonian native. I grew up in the Washington DC area, in the suburbs of Maryland, Montgomery County and went to high school in Washington DC. It took me to Villanova University for my undergrad, where I studied liberal arts and communications. I wanted to be a sports broadcaster. Pete Tseronis Had the Coolest Job in the WorldPete: I'm 54, and I do have a nine-year-old. So a little bit of a late bloomer. Four kids, a great wife from Pittsburgh, and yes, I have an Australian Labradoodle named Phineas Maximus Tseronis. So that is my life, my family. I came out of college, I ended up back here in DC, and interned at the Pentagon. One day, I woke up and I'm working in the Pentagon. I thought it was the coolest thing in the world. Didn't have a plan to work for the government. I didn't know much about it, even though it was in my backyard. But it put me on my journey. The time was '91. I had the chance, when I was working as a civilian, the Department of the Army, to dabble in some of the work that the DARPA community was working on. The internet work was what it was called. Before I knew it, I had a bug, an itch that I scratched. And I was like, "This is going to be a big deal." I was that guy typing in on a text-based, character-based, if you will, screen: www.espn.com. I'm like, "Whoa, I can see all this news before it's in the paper tomorrow." The itch was there. I said, "I'm going to go learn this internet thing." At that point, it was three years at DoD. I had a chance to move over to the Department of Education and do some computer security work. That was becoming a thing, like if you're going to use this tool, security matters. So we'll talk a little bit about that today and its evolution, but I jumped back to school. Pete Tseronis Got the Coolest Education for Three YearsPete: I enrolled at Johns Hopkins University and got my master's degree in telecommunications. I've wanted to know how this worked. How do you type something in and then it's there on your screen? That was the coolest education for three years. Every time I'd go back to class, it was like the material we learned was outdated. For three years it was like all of us were...
This week on Leaders and Legends, host Aileen Black interviews Pete Tseronis, former chief technology officer at the Energy Department and founder and CEO of Dots and Bridges. Tseronis is an entrepreneur, business executive, and cyber security strategist with 27+ years leading myriad Cabinet-level and commercial entities. He is the founder and CEO of the consulting firm, Dots and Bridges, LLC and maintains several advisory board roles. Tseronis has held several executive level positions in the government including former chief technology officer at the Energy Department.
Alan Balutis, senior director & distinguished fellow at Cisco Systems, and Pete Tseronis, founder & CEO of Dots and Bridges, discuss what federal employees should think about before leaving government. Frank Kendall, executive in residence at Renaissance Strategic Advisors, discusses the considerations that go into a program cancellation in the Pentagon, and the impact it has on the involved parties. Jeff Clayton and Leo Alvarez from Government Contractor Advisory Services at Baker Tilly discuss the impact of schedule consolidation on contractors, and how it could change who they talk to at the General Services Administration.
With the Trump Administration releasing the Presidents Management Agenda this week, we’ve assembled a panel of experts to discuss key components of the agenda this Friday.
With the Trump Administration releasing the Presidents Management Agenda this week, we’ve assembled a panel of experts to discuss key components of the agenda this Friday.
Pete Tseronis, founder and CEO of Dots and Bridges LLC, joins host John Gilroy to discuss the Modernization Government Technology Act and innovation in the federal space.
Energy is a crucial part of modern life. This episode examines the impact of exponential technologies on energy and power for the future along with the public policy implications. Join our great guests for an exciting show!
Energy is a crucial part of modern life. This episode examines the impact of exponential technologies on energy and power for the future along with the public policy implications. Join our great guests for an exciting show!
How to learn from working with the federal government, and then jumping into the private sector.
June 26, 2017 show features interviews with Pete Tseronis, Josh Konowe and Kevin De Santo