The Buzz with ACT-IAC

In this special live edition of The Buzz, Pete Tseronis interviews key industry leaders on the critical role of contact centers in delivering services, especially through digital and omni-channel strategies. Key speakers, including Martha Dorris of Dorris Consulting International; Amanda Chavez from Qualtrics; Mia Jordan from Salesforce; Marcellus Walker, Jr. from the Office of Unified Communications; Gundeep Ahluwalia from NuAxis Innovations; MaryAnn Monroe from Maximus; Tanya Slater Lowe from the U.S. Department of Labor; Crystal Philcox from Philcox Consulting, share insights on improving customer experience using technologies like AI, sentiment analysis, and automation. The summit emphasized empathy, data-driven decision-making, and the pivotal role of contact centers as the entry point to agencies. Practical lessons, success stories, and future projections for contact centers are also discussed, providing actionable strategies for government and industry leaders.  Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode of the Buzz , Pete Tseronis interviews Brian Epley, Chief Information Officer at the United States Department of Commerce. They discuss the intersection of mission-driven technology and humanizing government initiatives. Brian reflects on his journey from the private sector to public service, emphasizing the importance of understanding the mission, building partnerships, and continuous evolution in technology. Key topics include the role of AI, cybersecurity, and the significance of data in driving outcomes. Brian highlights the need for mentorship and a service delivery mindset in achieving effective leadership and impactful solutions in government. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this special live edition of The Buzz, hosted by Yohanna Baez from Jammin Java in Vienna, Virginia, the focus is on Voyager Talks, celebrating the achievements of the ACT-IAC Voyagers program. The event highlights the importance of collaboration between government and industry, featuring professionals from the program and supporting Canines for Warriors. The episode includes an interview with Annabelle Garcia, Capture Manager at Evans Incorporated, discussing her presentation, experiences, and challenges as a bilingual professional. Insights into the Voyagers program's impact on her career, networking, and the importance of stepping out of one's comfort zone are also shared. The conversation wraps up with advice for future applicants and an open invitation for networking and support. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this special live edition of The Buzz, host Yohanna Baez broadcasts from Jammin Java in Vienna, Virginia, hosting the signature Voyager Talks event. This episode highlights the ACT-IAC Voyagers program, a professional development program for rising leaders in government and industry. Yohanna interviews Andrew Powell, Chief Growth Officer of Strongbridge, who shares his experiences in the Voyagers program, including effective communication as a tool for leadership, the importance of collaboration between government and industry, and his personal career journey. Andrew also discusses the strategic role of a Chief Growth Officer and the invaluable lessons learned through mentorship and peer connections within the Voyagers program. The conversation touches on the significance of building authentic relationships, leadership during times of change, and how the insights gained from the program are already being applied in his role at Strongbridge. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this special live edition of The Buzz, host Yohanna Baez reports from Jamin Java in Vienna, Virginia, celebrating the ACT-IAC Voyagers program and its impact on government and industry leaders. The episode features an inspiring conversation with Colette Creech, Director of Growth Operations at Gunnison Consulting Group, discussing her team's presentation on navigating government compliance and her journey in the professional development program. Colette shares insights on collaboration, the value of mentors, and the importance of building relationships within the industry. The conversation highlights the real-world impact and personal growth fostered by the Voyagers program. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode, we sit down with Christina Binhack, Director of Operations and HR at ACT-IAC, to dive into her background, experiences, and passion for nonprofit work. Christina shares her journey from the Midwest to the DMV area, her involvement with ACT-IAC, and her dedication to community service through the ACT-IAC Gives Back program. She discusses the importance of volunteering, the various successful initiatives launched under ACT-IAC Gives Back, and offers insights into how service-oriented projects can shape leadership development. Christina's vision for the future of the program and her unwavering commitment to fostering opportunities for giving back shine through in this engaging and inspiring conversation.ACT-IAC Gives Back | ACT-IAC  Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In our final episode of the Associates graduate series, host Yohanna Baez interviews Lila Najmyar, a senior federal developer at IBM and a recent participant in the ACT-IAC Professional Development Associates Program. Lila shares her journey from college to IBM, the valuable experiences and lessons learned during the program, and how it has influenced her career. They discuss the importance of networking, skill development, and cross-sector collaboration. Lila also provides insights into the community and ongoing professional growth opportunities facilitated by the program. 00:00 Introduction to the Buzz from ACT-IAC00:28 Meet Lila Najmyar: Early Career Journey02:11 Diving into the Professional Development Program04:24 Impact and Insights from the Program07:37 Post-Program Reflections and Future Plans15:19 Final Thoughts and Farewell Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode of The Buzz from ACT-IAC, host Yohanna Baez interviews Abby Cassell, a business development manager at ABS Consulting and an alumna of the ACT-IAC Professional Development Associates Program. Abby discusses her career journey from graduating college in 2020, navigating business development during the COVID-19 pandemic, to joining ABS Consulting in 2022. She highlights her experiences in the Professional Development Associates Program, the challenges she faced, and the valuable lessons and skills acquired, particularly in networking and negotiation. Abby emphasizes the importance of mentorship and leadership skills gained during the program, which have significantly influenced her career. 00:00 Introduction to The Buzz00:29 Meet Abby Cassell01:03 Career Beginnings and Challenges02:10 Joining ABS Consulting03:45 Professional Development Program Insights11:19 Impact of the Program16:37 Final Thoughts and Farewell Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode of The Buzz from ACT IAC, host Yohanna Baez dives into the career journey of Olivia Henry, an early career professional who participated in the ACT-IAC Professional Development Associates Program.  Olivia discusses her transition from nursing to a leadership role in business operations, fueled by the support and skills gained from the program. The conversation covers Olivia's day-to-day responsibilities, key learnings from the program, the importance of networking, and her promotion to Director of Business Operations. Olivia also shares the impact of mentorship and the practical skills she implemented immediately.00:00 Introduction to The Buzz from ACT IAC00:28 Interview with Olivia Henry: Early Career and Nursing02:51 Transition to Business Operations05:12 Joining the ACT IAC Professional Development Associates Program08:16 Experiences and Learnings from the Program19:40 Impact of the Program on Career and Future Plans27:51 Final Thoughts and EncouragementABBY Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

We have a different host for this special episode of The Buzz, Pete Tseronis, founder of Dots and Bridges. He interviews Sarah Hughes, Director of Professional Development at ACT-IAC. They discuss Sarah's diverse career across industries, networking, mentorship, and career growth. Sarah shares insights from her journey, including her work with sports teams, transitions to government, and contributions to professional development. The episode also highlights the importance of building strong communities and explores various ACT-IAC programs designed to enhance professional development. Key themes include adaptability, the influence of technology on government, and the power of mentorship.00:00 Introduction to The Buzz Special Episode00:38 Meet Pete Tseronis and Sarah Hughes02:45 Sarah Hughes' Career Journey06:24 Transition to Government Contracting12:50 Building Trust and Community in GovCon16:15 Emerging Technology and Innovation Conference16:55 Joining ACT-IAC: A Personal Journey18:25 Professional Development at ACT-IAC19:29 The Academy: Educational Training and Leadership Skills22:30 Programs Overview: Associates, Voyagers, and Partners27:56 Future Vision and Collaborative Efforts31:00 Final Thoughts and Homework Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

On our next episode of The Buzz from ACT-IAC, host Yohanna Baez interviews Paige Kowahl, a senior consultant at CGI Federal, about her experiences in the ACT-IAC Professional Development Associates Program. Paige shares her educational and career journey, which began with a pivot from chemistry to computer information systems, leading her to CGI. She discusses how the program helped her overcome social anxiety, gain confidence, and develop essential skills through coaching and collaborative projects. Paige highlights the importance of stepping out of one's comfort zone and offers advice to potential program participants. 00:00 Introduction to The Buzz from ACT-IAC00:30 Meet Paige Kowahl: From Chemistry to IT00:54 Joining CGI and Early Career Experiences02:46 Taking the Leap: Joining the Professional Development Program03:53 Overcoming Challenges and Gaining Confidence05:01 The Impact of Coaching and Team Projects11:53 Post-Program Reflections and Career Growth16:43 Fun and Games: Acronym Wars19:04 Final Thoughts and Advice for Future Leader Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode, Yohanna Baez hosts Mackenzie (Kenzie) Downes, a data and AI seller at IBM, to discuss her journey through the ACT-IAC Professional Development Associates Program. Kenzie shares her background, how she was inspired by her mother to pursue sales, and her experience working at IBM. She dives into her motivations for joining the ACT-IAC program, the skills and network she gained, and specific moments that shaped her career. 00:00 Introduction to The Buzz from ACT-IAC00:31 Meet Kenzie Downes: Early Career Insights01:29 Journey into Sales and IBM03:32 Daily Life and Responsibilities at IBM05:44 Joining the ACT-IAC Professional Development Program07:00 Experiences and Learnings from the Program14:03 Impact of the Program on Career Trajectory17:09 Encouragement for Future Applicants19:36 Conclusion and Final Thoughts Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode of The Buzz from ACT-IAC, host Yohanna Baez interviews Ryan Cloghessy, a capture manager at Leidos, about his journey through the ACT-IAC Professional Development Associates Program. They discuss Ryan's career trajectory, the impact of the program on his professional growth, and the valuable lessons and experiences he gained. Ryan shares his initial challenges, his role at Leidos, insights from his mentor, and the confidence he has developed in the GovCon industry. The conversation also includes a fun segment called 'Acronym Wars' and encourages listeners to explore ACT-IAC's professional development opportunities.00:00 Introduction to The Buzz from ACT-IAC00:30 Meet Ryan Klossy: Career Background and Current Role02:59 Journey to GovCon: From Aviation to Government Contracting06:00 Experiences and Insights from the ACT-IAC Program11:33 Impact of the Program on Career Path15:51 Acronym Wars: Fun and Games16:59 Final Thoughts and RecommendationsPreroll Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode of 'The Buzz from ACT-IAC,' host Yohanna Baez dives into the journeys of early career professionals in the ACT-IAC Professional Development Associates Program. Senior Digital Transformation Consultant John Rehm from the Wilco Group shares his story, from his communications background to his current role in federal contracting. John discusses the invaluable skills he acquired, the challenges he overcame, and the supportive mentorship he received. He also highlights the significance of building a network and the profound impact the program had on his career. The episode wraps up with a fun game of acronym wars, showcasing the everyday jargon in government and contracting.00:00 Introduction to the Buzz from ACT IAC00:33 Meet John Rehm: Digital Transformation Consultant01:52 John's Career Journey and Early Challenges04:57 Joining the ACT IAC Professional Development Program08:03 First Impressions and Growth Areas10:59 Pivotal Moments and Key Learnings12:49 Mentorship and Overcoming Challenges14:04 Applying New Skills in the Workplace15:54 Networking and Future Aspirations18:59 Conclusion and Final Thoughts25:11 Fun with Acronym Wars Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

This week, The Buzz presents a conversation with Grafton deButts from Strongbridge LLC and the ACT-IAC Department of Transportation Federal Insights Exchange (FIE), as they sit down with Brian Cronin, the forward-thinking Director of the Intelligent Transportation Systems Joint Program Office at the U-S Department of Transportation. Together, they explore the world of Vehicle-to-Everything (V2X) technology—a game-changer poised to redefine road safety, mobility, and sustainability on a global scale.Brian shares his expert perspective on how V2X enables seamless communication between vehicles, infrastructure, and road users, paving the way for smarter, safer, and more efficient transportation systems. From the future of connected mobility to its far-reaching economic, societal, and environmental implications, this discussion is packed with insights you won't want to miss.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

Welcome Yohanna Baez: A Different Vision for The BuzzIn this special episode of The Buzz, new host Yohanna Baez introduces herself and outlines her vision for the podcast's future. She pays tribute to previous host, Colin Larsen, and discusses her plans to explore broader perspectives, amplify diverse voices, and provide actionable insights. Yohanna also shares her excitement about upcoming episodes focusing on new technologies and leadership through change. Listeners are encouraged to offer feedback and suggestions, as Yohanna aims to bring her background in storytelling, creativity, and advocacy to The Buzz.00:00 Welcome to The Buzz!00:43 Honoring the Past Host01:03 Vision for the Future01:22 What to Expect01:38 Diverse Voices and Actionable Insights02:06 New Style and Fun02:24 Upcoming Episodes02:50 Meet Your New Host03:13 Closing RemarksSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

This week, The Buzz presents a session from our Vision 2030 event.In this opening keynote session, Alexis Bonnell, the Chief Information Officer and Director of the Digital Capabilities Directorate of the Air Force Research Laboratory shares her insights on how government agencies can leverage technology to drive innovation and better serve the public. She discusses the importance of adopting a human-centered approach to digital transformation, the role of AI in modernizing government services, and the challenges and opportunities that come with implementing new technologies.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz is saying goodbye to Colin Larsen, who has produced and hosted the show since it began in the Spring of 2021. Colin would like to profoundly thank ACT-IAC and the listeners for their support through these more than 150 episodes. Don't worry, The Buzz will continue! As always, stay tuned for more from ACT-IAC.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

The Buzz is going on a short hiatus this summer, so our releases will be less regular than usual.In the meantime, we'll be replaying some of our favorite episodes from the past year or so. This week, we're revisiting a conversation we had with Donald Moynihan, Chair of the McCourt School of Public Policy at Georgetown University, about the evolution and function of the civil service in the US.This episode is more relevant than ever given the increasing politicization of civilian agencies, as it reminds us what's at stake when they can't operate effectively.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

The Buzz is going on a short hiatus this summer, so our releases will be less regular than usual. In the meantime, we'll be replaying some of our favorite episodes from the past year or so. This week, we're revisiting a conversation we had with James Salzman and J.B. Ruhl, environmental law professors at UCLA and Vanderbilt, respectively. They are the authors of The Greens' Dilemma, a framework for understanding how our regulatory regime is inhibiting our capacity to confront climate change, what the stakes are, and what to do about it. The Biden administration has made both infrastructure investment and climate change mitigation top priorities, and this issue sits at the intersection of both of those. Understanding it is key to understanding our path to decarbonization and ensuring this transition is successful. Read The Greens' Dilemma: Building Tomorrow's Climate Infrastructure TodaySubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from our 2024 Health Innovation Summit. In this panel, experts discuss discuss Barriers to Access (what prevents people from accessing care), Equity and Inclusion (making care accessible to all populations, especially marginalized or underserved groups), and Patient-Centered Care (the importance of understanding and addressing the specific needs of patients). Speakers:Michael "MJ" Jackson (Moderator) - VP, Head of Global Industries at DocuSignDr. Kristen Honey -  Chief Data Scientist, Executive Director of Innovation at HHSVan Ly - Senior Consultant and Product Owner at Michigan Health Information ExchangeKen Rubin -  Senior Advisor, Standards and Interoperability at the VA's Office of Clinical Informatics Kathryn Umali -  Director, Community Based Division at HHSSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a keynote session from our 2024 Health Innovation Summit. In this fireside chat, Kevin Seeley, VP of Strategic Programs for Military Health at GDIT, sits down with Naomi Escoffery, Chief Accelerator Officer at the Defense Health Agency. Together, they discuss efforts towards modernization and innovation to improve healthcare outcomes for active-duty US military personnel and their families. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from ACT-IAC's 2024 Emerging Technology and Innovation Conference. The National Institute of Standards and Technology (NIST) is responsible for developing and issuing guidance around the standards and measurements we use in all kinds of technological development in the US. In the modern era, this includes Artificial Intelligence. Since the release of the AI Executive Order in October 2023, NIST has issued four draft publications intended to help improve the safety, security and trustworthiness of AI systems. In this fireside chat, Raymond Holder, VP for Digital Growth at Maximus Federal, talks more about this work with Dr. Charles Romine, Associate Director for Laboratory Programs at NIST. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

Last week, ACT-IAC held its 2024 Emerging Technology and Innovation Conference in Cambridge, MD, where leaders and experts from across government, industry and academia met to discuss how government can harness new technology to improve mission outcomes. Our conference kicked off with a keynote presentation and fireside chat with Arun Gupta, a venture capitalist, lecturer at Stanford University, adjunct Entrepreneurship Professor at Georgetown University, and author of Venture Meets Mission. Arun is joined during the fireside chat portion of this session by Ted Davies, Managing Partner at Attain Capital and member of ACT-IAC's Executive Committee, and Sanjay Sardar, President of ASRC Federal. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from our 2024 Climate Change Summit. In this opening keynote session, Dr. Elizabeth Doris, Director of the Joint Institute for Strategic Energy Analysis at the National Renewable Energy Laboratory (NREL), discusses the past, present and future work that the laboratory has conducted to assist in the United States' clean energy transition, climate change adaptation, and more. The Buzz will be taking a break next week as ACT-IAC holds its 2024 Emerging Technology and Innovation Conference in Cambridge, MD. Register now!Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from our 2024 Climate Change Summit. This panel focuses on how academic institutions contribute to climate change action through research, sustainable practices, and policy advocacy. Speakers will showcase university-led initiatives and their alignment with government efforts to meet national climate goals. Attendees will learn how academic expertise can guide effective climate action, emphasizing the importance of informed government strategies in tackling environmental challenges.Speakers:Jill Thijs (Moderator) - Director of Resilience and Sustainability at NoblisWilliam Hederman - Senior Fellow at the Kleinman Center for Energy Policy at the University of PennsylvaniaRichard Kauzlarich - Co-Director of the Center for Energy Science and Policy at George Mason UniversityEdward Maibach - Director of the Center for Climate Change Communication at George Mason UniversityKatie O'Donnell - Program Manager for the Climate and Health Institute at George Washington UniversitySubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

Have you ever tried to cancel an online subscription and ended up clicking around in circles trying to find the right button to press? If so, you experienced a "dark pattern" - a deceptive tactic of UX design that tries to trick users into doing something they don't want to do. In the online age, UX designers have enormous power in facilitating our access to information and services. What happens when this power is used for evil? To discuss this question (and more), we're joined by Colin Gray, Associate Professor of Informatics at Indiana University Bloomington and Director of the Human-Computer Interaction design program. They've spent the past several years documenting and classifying dark patterns and exploring the legal and ethical questions surrounding their use. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from ACT-IAC's 2024 Digital Transformation Summit. This panel of fedtech experts discusses the progress they have made in their respective agencies to leverage digital transformation to enhance the citizen experience,  focusing on policy and process impediments that can derail progress and how to overcome them. Panelists:Andrea Fletcher -  Chief Digital Strategy Officer, Centers for Medicare and Medicaid ServicesRaymond Holder - .VP of Digital Growth, MaximusBeth Martin - Digital Services Expert, OPMRaj Iyer (Moderator) - Global Head of Public Sector, ServiceNowSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

About a year ago, we were joined on the show by Gabriel Zucker of Code for America to talk taxes. Specifically, a provision of the Inflation Reduction Act that directed the IRS to develop their own proprietary, free tax prep software for the first time in history. Since then, the IRS has been hard at work. 2024 tax season marks the launch of the IRS Direct File pilot, a simplified tax prep tool available to residents of twelve states. It's free, easy, fast, and represents a huge win for civic tech.So we invited Code for America back on to celebrate this win and discuss the implications and future of this momentous project. This week The Buzz is joined by Courtney O' Reilly, Senior Program Manager for Tax Benefits at CforA. Resources:Code for America's FileYourStateTaxesIRS Direct File Report to CongressSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz is joined once again by Robert Puentes, President and CEO of the Eno Center for Transportation. Last time, we talked about some of the challenges facing American aviation and the FAA.  The intervening weeks have magnified some of this as Boeing, under scrutiny for a series of engineering failures, has started seeing some serious turnover in upper management and a slew of promises to shape up.So maybe now is a good time to examine a different transportation mode for your next vacation or long-distance trip. American regional rail, once among the best in the world, has spent the last 100 years shriveling up into a fractured network that captures only 33 million passengers annually (barely 1/30th of US airlines).  But that may be changing. Amtrak gained nearly 25% more passengers from 2022 to 2023, and billions of dollars of federal money are flowing into rail projects all over the country, courtesy of the Inflation Reduction Act and 2021 Bipartisan Infrastructure Bill. With all this momentum, perhaps a new age in American rail is upon us? We discuss the past, present and future of rail travel this week on The Buzz.More from the Eno Center: https://enotrans.org/issues-and-modes/railroads/More on Permitting and Planning Challenges: The Green Transition Dilemma with James Salzman and J.B. RuhlSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from our 2024 Shared Services Summit, in partnership with the Shared Services Leadership Coalition. Learn more at sharedservicesnow.org.In this fireside chat, Maria Banks, Director of Federal Sales at Atlassian, sat down with Susan Dorr, Chief Information Officer at the Office of the Director of National Intelligence. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

 This episode originally aired on April 5th, 2023.As tax season ramps up in earnest, and given the good news about the IRS's Direct File Pilot Program, we thought now would be a good time to revisit an interview we conducted last year with Code For America's Gabriel Zucker, the Interim Program Director of Tax Policy and Partnerships.This interview focused on how the IRS could design a direct file system, what such a tool might look like, and Code for America's work in civic tech for taxes.Resources:GAO Free File ReportProPublica's Investigation into Private Tax Prep SoftwareCode for America's Direct File PrototypeCode for America's Research on Simple Tax FilingSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound

This week, The Buzz presents a session from our archives.The concept of customer experience has driven business decisions in private industry for some time, but it's only in the last decade that CX, or citizen service, has become a focus of government. The creation of healthcare.gov in 2013 heralded a new era in government, one marked by an interest in the lessons learned from tech start-ups and the relationship between IT systems, government processes and the people that use them. In this fireside chat from ACT-IAC's 2014 Executive Leadership Conference, we see the beginning stages of an ongoing conversation that continues to evolve to this day. Dan Tangherlini, then General Administrator of the GSA, discussed all this and more with Evan Burfield, entrepreneur, author and civic tech enthusiast.  Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.

This week, The Buzz presents a session from ACT-IAC's 2024 Digital Transformation Summit. Digital transformation efforts often rely on implementation of new systems. This presents an opportunity to integrate improved cybersecurity policy from the ground up. Unfortunately, cyber is still often ignored in the digital transformation process despite its importance. In this fireside chat, Paul Butterfoss, CTO of Federal Civilian IT at Leidos, discusses proper cyber hygiene with Paul Selby, CISO and Deputy CIO at the Department of Energy. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.

While virtual reality has been around for several decades, both as a concept and a technology, it is only in the past few years that inexpensive, mass-produced, higher-quality VR systems have become broadly available. This has enabled more people to experiment and conduct research with VR software, and better determine its potential and use.The field of medicine has exemplified this approach. Medical Extended Reality, or MXR, is an emerging area of research surrounding the psychology, physiology, and ethics of virtual reality and augmented reality. By applying it to the treatment of mental and physical illnesses, MXR sheds light on some of the most mysterious, even philosophical aspects of human existence - perception and the mind. Dr. Brennen Spiegel is the Director Health Services Research for Cedars-Sinai Medical Center, where he and his colleagues are exploring the cutting edge of MXR. He is also the author of VRx: How Virtual Therapeutics Will Revolutionize Medicine.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.

Since the mass adoption of remote work began in 2020, there has been an ongoing question around what the shift in commuting habits means for American downtowns. What should office space look like? Where should people be living and working, and how do they get between those two places? All of these have implications for local policymakers, developers, and property owners. And the Federal Government is, in a way, all three of these. The Public Buildings Service (PBS), a division of the GSA, is responsible for maintaining all of the 352 million square feet of federally-owned property across America. The PBS also seeks to invest and develop urban communities, trial and prove sustainable buildings solutions, and be a willing and enthusiastic partner with state and local government in achieving their goals. Now, as the entire federal government reassesses how its employees will work, the PBS is also doing its best to steward federal properties towards their best and highest use. This week, we're joined by PBS Commissioner Elliot Doomes to discuss the many facets of the agency's current initiatives. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.

This week, The Buzz presents a session from our 2024 Acquisition Forum, which specifically focused this year on AI in government. Our forum ended with a fireside chat between Susie Rainey, Diplomacy and Exploration Lead at Accenture Federal, and Michael Derrios, Senior Procurement Executive at the US Department of State. Together, they discuss the implications of  artificial intelligence-driven systems in the procurement process. Submit a nomination for the 2024 Innovation Awards here!Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate.

In just a few short years, the aviation sector has experienced the whipsaw of a pandemic-era travel freeze followed by a post-pandemic travel explosion. Like many other industries, our already complex air travel system has experienced some recent pain points related to labor shortages, technological failures, and governance challenges. Some are new, but others are long-standing concerns that have resurfaced due to the pressures of a rapidly changing world.  This week, we're joined by Robert Puentes, president and CEO at the Eno Center for Transportation, a non-partisan think tank that focuses on improving all facets of American transportation. He'll give us a primer on the interaction of private, federal, state and local actors that make up the aviation sector and how they can build a more resilient air travel system. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

As we've explored on this show before, the past few years have seen an unprecedented level of public and private investment in green energy, green infrastructure, and electrification. Between the Inflation Reduction Act and the Bipartisan Infrastructure Law, over $1 Trillion has flowed into the green economy. This reflects the urgency of the climate crisis and the need to rapidly reduce greenhouse gas emissions to attempt to avoid worst-case global warming scenarios. Unfortunately, when it comes to physically building all these projects - from wind turbines, to lithium mines, to transmission lines - we are seeing massive, decades-long delays in the permitting and planning process, often as a result of environmental law meant to, ironically, protect us from pollution and ecological harm. In the fight against climate change, every second counts, and we cannot afford these delays. Our guests this week are James Salzman and J.B. Ruhl, environmental law professors at UCLA and Vanderbilt, respectively. They are the authors of The Greens' Dilemma, a framework for understanding how our regulatory regime is inhibiting our capacity to confront climate change, what the stakes are, and what to do about it. Read The Greens' Dilemma: Building Tomorrow's Climate Infrastructure TodaySubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

This week, The Buzz presents something a little different than usual. ELC 2023, ACT-IAC's flagship conference in Hershey, PA, opened with a rousing, inspirational keynote from Art Jackson about personal leadership. Art Jackson is a professional speaker and coach, West Point graduate, and former IT executive. Learn more about him at https://artjackson.com/. Learn more about the ACT-IAC Associates Program here!Submit a nomination for the 2024 Innovation Awards here!Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

This week, The Buzz presents a session from our December 2023 CX Summit. CX is a key component of the Biden-Harris President's Management Agenda. The 2022 Inflation Reduction Act appropriated an additional $79.4 billion to the IRS to assist in modernization and improved service delivery. In this keynote, Commissioner Danny Werfel details the challenges and priorities of the agency as they strive to build a simpler, fairer, more accessible tax system for Americans. Learn more about the ACT-IAC Associates Program here!Submit a nomination for the 2024 Innovation Awards here!Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

In August 2022, Congress passed the Creating Helpful Incentives to Produce Semiconductors – or Chips and Science Act. Congratulations to whoever came up with that acronym. The law authorized more than a quarter of a trillion dollars in funding for domestic technology manufacturing and development. It has been recognized as a key piece of the reignition of US industrial policy – which has lain dormant for much of the 21st century. As you can imagine, direct funding of research across the US is a key component of this legislation – so the bill set aside funding for the designation of Regional Technology and Innovation Hubs. The Economic Development Administration is spearheading this program, and now that things are up and running, we can start to dive deeper into the Tech Hubs Program, what it seeks to accomplish, and why it matters. To do this, we're joined by Alejandra Castillo, Assistant Secretary of Commerce for Economic Development. Resources:Tech Hubs OverviewList of AwardeesLearn more about the ACT-IAC Associates Program here!Submit a nomination for the 2024 Innovation Awards here!

This week will be the last episode of The Buzz for 2023, and we're taking the time to reflect back on a busy year at ACT-IAC with Dave Wennergren, our CEO.We review the major topics of interest for the federal government, how to deal with a rapidly-changing world, what ACT-IAC has been up to, and what to look forward to next year. Thank you, listeners, for making The Buzz a part of your week in 2023. Have a fantastic holiday season, and we'll see you in 2024.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

The last time we discussed cryptocurrency on this podcast in April 2022, both the economy and the technology sector were in very different places. Right around that time, inflation really began to accelerate, peaking at 9.1% year-over-year in June. The Federal Reserve pumped the brakes and hiked interest rates 5% in a 4-month period. The entire cryptocurrency market essentially collapsed by the end of 2022 - including several high-profile failures like the FTX exchange. In November, the release of OpenAI's ChatGPT initiated the most visible phase of the generative AI arms race, and crypto faded into the background of public consciousness as a new tech hype cycle took over. But crypto has not disappeared, and the Federal Government has yet to conclusively settle the most important questions concerning cryptocurrency regulation.To discuss what went wrong, why this all matters, and what we should do next, The Buzz is joined once again by Hilary Allen, Professor of Law at American University. You can listen to our first conversation with Hilary here.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

This year, ACT-IAC's Imagine Nation ELC was our largest conference ever, with more than 1200 in-person attendees! We also had more sessions than ever, and The Buzz is excited to bring a selection of recordings from this year's event to our podcast audience.This session features the presentation of the Federal Acquisition Institute's 2023 Chief Acquisition Officers Council Awards. After a brief introduction, moderator Christine Harada, Senior Advisor in the Office of Federal Procurement Policy, sits down with all our award-winners for a robust panel discussion around the important work they've done in 2023. Awardees:Individual Award - James Greer, AWARE Program Manager, IRSTeam Award - Bonnie Evangelista and the Tradewinds Solutions Marketplace Team, Department of DefenseSmall Business and Procurement Equity Individual Award - Darlene Bullock, Director of the Office of Small and Disadvantaged Utilization, DHSSmall Business and Procurement Equity Team Award - Anthony Lomelin and TeamIndian Affairs Acquisition Office, Bureau of Indian AffairsLisa Wilusz Program Management Excellence Award - Mouncef Belcaid & Peggy O' Connor and Team, Nationwide Public Safety Broadband Network Program Management Division, FirstNet Authority, Department of CommerceSustainable Acquisition Award - Gabriel Rangel, General Services Officer, U.S. Embassy of TanzaniaCongratulations again to all awardees! Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

This fall, our federal government has teetered on the edge of shutdown more than once before a last-minute agreement could be reached. As of this episode, yet another Continuing Resolution has extended the day of reckoning to either mid-January or early February, depending on the agency. Unfortunately, this is not the first time discord in Congress has disrupted government operations, and it's not likely to be the last. While the process of Congressional appropriations is byzantine and wonky, it has enormous implications for the basic function and effectiveness of government. Shutdowns, even the threat of shutdowns, bring significant negative impacts to the American public, whether they recognize it or not. This week, we're joined by Philip Joyce, Professor of Public Policy at the University of Maryland. He'll take us into the weeds of how and why Congressional budgeting works (or rather doesn't work), the effects of shutdowns, and whether we can prevent this kind of instability in the future. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

This year, ACT-IAC's Imagine Nation ELC was our largest conference ever, with more than 1200 in-person attendees! We also had more sessions than ever, and The Buzz is excited to bring a selection of recordings from this year's event to our podcast audience.We're kicking things off with a lively discussion between OPM Director Kiran Ahuja and her colleague Melvin Brown, who serves as the Deputy CIO. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

This week, the Buzz is partnering with ACT-IAC's Federal Insights Exchange (FIE). The FIE program hosts short-form conversations between industry and agency leaders to share success stories, challenges, and priorities.Our guest host Dr. Allan Burman, President of Jefferson Solutions at the Jefferson Consulting Group and member of the Department of Veterans Affairs FIE, sat down with Dr. Angela Billups, Executive Director for the Office of Acquisitions and Logistics at the VA. Together, they discuss Dr. Billup's career journey into procurement, her perspective on how the acquisitions field can improve, and what the future holds for the VA.If you liked this episode, the Federal Insights Exchange is always hosting more sessions. With 15 agencies represented, there's a whole range of topics and learning opportunities available - but only for ACT-IAC members! Learn more here.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

Among America's Indigenous communities, the legacy of settler colonialism has left deep scars. As they confront disparities in health outcomes, economic development, and political attention, Tribal governments must routinely do more with less to provide necessary services to their people. In addition, accelerating climate change threatens local ecologies, which many tribes rely on both culturally and economically, in unpredictable ways. Indigenous leaders have no small task before them in preparing for the future. The Quinault Indian Nation (QIN), located in Washington State along the Pacific Ocean, has undertaken a series of ambitious projects to address some of the unique challenges faced by Tribal Nations like themselves.To discuss further, The Buzz is joined by Tyson Johnston, Self-Governance Executive Director for the QIN and Chairperson of the Board for Toptana Technologies, a QIN-owned enterprise seeking to bring high-speed broadband to Quinault territory. Resources:Ebook on the QIN and the Digital DivideMore info on ToptanaFor more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

The Consumer Product Safety Commission (CPSC) is a small government agency with an important charge - to research and communicate to the public the personal safety risks of the everyday products that we buy and use. But our cluttered information landscape makes any sort of public communication challenging - let alone for (traditionally) dry messages from public sector agencies with limited budgets. How can the government get people's attention?This week's guest has some ideas. Joseph Galbo, Social Media Specialist at the CPSC, has helped pioneer some novel strategies to increase the visibility of the agency and further its mission.  With little more than some stock photos, an appreciation for internet culture and the media landscape, and a willingness to think outside the box, Joseph and the CPSC team have created a unique online brand for the agency - all of which serves the greater purpose of informing and protecting the American public. Resources:CPSC's WebsiteX (formerly Twitter)InstagramYouTubeSubscribe to Product RecallsCPSC Memes at the Library of CongressWe're Safety Now Haven't We (Full Album)Protect Ya Noggin (Skatepark Safety Remix) by BlakeReidFor more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

October is Cybersecurity Awareness Month, so this week we present a session from ACT-IAC's 2023 Cybersecurity Summit.TSA CIO Yemi Oshinnaiye kicked off our summit with a broad-ranging discussion of his experience in cyber, why cybersecurity matters, and how the IT community can confront the cyber challenges of the present and future.For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.