Podcast appearances and mentions of sarah hatter

Elevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have shaped Elevate CX into the community it is today.For the full show notes, transcript, and links: https://www.helpscout.com/resources/supportive-podcast/S1E9/

Sarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future.

As the founder of ElevateCX, Sarah Hatter brings together customer experience folks from far and wide. We explore the impact of AI and she emphasizes that the need for connection & empathy are not going anywhere. Listen for tips on how, as a customer service professional, you can be the best human in your role. Read the full transcript at klausapp.com/blog/quality-conversations-sarah-hatter

In this episode of The Remarkable Project Jay speaks with customer care and support  expert, Sarah Hatter, about why the best communities give members a voice, how listening, caring and acting are key to driving repeat business, and the reason replicating the CX of a brand you admire may well miss the mark for your organisation.Sarah Hatter is the founder of CoSupport, a customer experience coaching and consulting firm founded in 2011. She wrote ‘The Customer Support Handbook' back in 2014, and has since travelled the world training CX teams for startups and legacy brands like Disney, Dropbox, and Atlassian.CoSupport's mission is to bring excellence in customer care and support to every startup, software company, and web dev team in the world. So far, they've reached over 300 of those companies and are still going strong. Sarah leads the team in helping businesses become more efficient, have a better understanding of their metrics, and wow customers with every engagement.She also produces ElevateCX, an event series focused on growing the next generation of customer experience leaders. Through ElevateCX, Sarah has built up an engaged community of over 1,800 CX professionals, and produced over 30 ElevateCX events in 14 cities and three countries around the globe so far.Three Remarkable TakeawaysWhy the best communities, those that thrive long term, are the ones that have great engagement because they give the people involved a voice.How to turn real warmth, authentic outreach and proactive problem resolution for our customers into special outcomes, online and off.The reason you can't just replicate the customer experience of your favourite brand and expect it'll work in the same way for your business.Connect with SarahFind her on LinkedinLearn more about CoSupport and ElevateCX via their website

Show notes: https://www.tamihackbarth.com/blog/episode-131 Show links: Join my book club on Fable! https://fable.co/

Are you saying ‘sorry for the inconvenience' and ‘Thank You for the Feedback?'. Is your customer support leaving your paying customers feeling more exasperated than fulfilled? Sarah Hatter is here with a talk to remind you of what you should be saying or what might be triggering negativity. For mroe great BoS talks, visit businessofsoftware.org/talks or sign up for our newsletter to receive regular updates direct to your inbox. --- Send in a voice message: https://anchor.fm/business-of-software/message

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS. Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook. We discuss: - The importance of customer support in the SaaS industry - How to get customers to use your knowledgebase - How to hire a support person - Key customer support metrics SaaS companies need to track Resources: – Connect with Natalie on Facebook – Join SaaS Boss Facebook Community

Learn how to offer your customers amazing support over email and Twitter, create a fanatical user base, and how to avoid the quagmire of 1-star reviews. Check out Sarah’s MicroConf speakers page for more talks → https://microconf.com/speakers/sarah-... https://microconf.com MicroConf 2012 #microconf #microconf2012 MicroConf Connect → http://microconfconnect.com Twitter → https://twitter.com/MicroConf E-mail → support@microconf.com MicroConf 2020 Headline Partners ► Stripe https://stripe.com Twitter → https://twitter.com/Stripe ► Basecamp https://basecamp.com Twitter →https://twitter.com/Basecamp Rob Walling: [00:00:00] this week's MicroConf refresh episode where we play the audio of a past. MicroConf talk. Usually one of the top rated talks of all time. I am your host, Rob Walling, and today's talk is from 2012. We are going back in the archives. The talk is from Sarah Hatter of Co-Support. And it's called Cheap and Easy Customer Support. She says, learn how to offer your customers amazing support over email and Twitter, create a fanatical user base and how to avoid the quagmire of a one-star reviews. Sarah Hatter is a multi-time Microcom speaker, and she has forgotten more about customer support than most of us will ev

Learn how to offer your customers amazing support over email and Twitter, create a fanatical user base, and how to avoid the quagmire of 1-star reviews. Check out Sarah’s MicroConf speakers page for more talks → https://microconf.com/speakers/sarah-... https://microconf.com MicroConf 2012 #microconf #microconf2012 MicroConf Connect → http://microconfconnect.com Twitter → https://twitter.com/MicroConf E-mail → support@microconf.com MicroConf 2020 Headline Partners ► Stripe https://stripe.com Twitter → https://twitter.com/Stripe ► Basecamp https://basecamp.com Twitter →https://twitter.com/Basecamp Rob Walling: [00:00:00] this week's MicroConf refresh episode where we play the audio of a past. MicroConf talk. Usually one of the top rated talks of all time. I am your host, Rob Walling, and today's talk is from 2012. We are going back in the archives. The talk is from Sarah Hatter of Co-Support. And it's called Cheap and Easy Customer Support. She says, learn how to offer your customers amazing support over email and Twitter, create a fanatical user base and how to avoid the quagmire of a one-star reviews. Sarah Hatter is a multi-time Microcom speaker, and she has forgotten more about customer support than most of us will ev

Our special guest on today's episode of The Subscription Entrepreneur Podcast is Sarah Hatter. Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011. Sarah is also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook. Yep... that means she literally wrote the book on customer support. Sarah describes herself as being "spiritually passionate" about good customer support and has an immense amount of wisdom to share with you. In today's episode, Sarah and I sit down for a candid and engaging conversation about all things related to customer experience. Plus, we get deep into the joys and pains of entrepreneurship. If you're wondering how you can provide your customers with the best possible experience or want to learn how to apologize in case you slip up... you won't want to miss this episode. It was such a joy speaking with Sarah and I sincerely hope you enjoy our conversation. As always, I'm your host Eric Turnnessen and this is Episode 151 of The Subscription Entrepreneur Podcast.

From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor, Sarah Hatter, Bob Moesta and Samuel Hulick.

We’re joined today by Sarah Hatter, founder of CoSupport and speaker at Release Notes 2016. Sarah talks to us about her work with CoSupport, the difference between “customer support” and “customer service”, and strategies that indies and small teams can use to provide excellent service efficiently. Release Notes 2016 If you’re serious about your business, […]

Intercom customer support lead Sabrina Gordon chats with CoSupport founder and Elevate Summit host Sarah Hatter. Sarah shares how the world of customer support is evolving, how to build and scale an empathetic support culture, why great support improves product, and much more.

Rod Rakic is the founder of OpenAirplane, a plane sharing marketplace. OpenAirplane makes it easy for pilots to find, book, and pay for aircraft rentals online or on their phones. Renting an airplane is now as easy as renting a car. Listen on itunes listen on stitcher In this episode we cover:     The benefits of private aviation over commercial travel     The secret to avoiding parking fees at airports     Why you ask for advice instead of money     Making things work as a distributed team Rod’s Favorite Book: The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand by Sarah Hatter

Sarah Hatter the Founder of CoSupport, joins Adam for part 2 of 2 to go back in time and dig deep into her history, we learn about “the early days” and how she got started, her passions for TV and her podcast TVBFF, the early days of blogging and “dramaville”, what inspires her, being a crafts-person, how she learned that “you don’t have to do anything you don’t want to do”, how TM meditation changed her life, as well as the challenges she’s faced as a female founder - plus so much more.

Adam and guest Sarah Hatter the founder of CoSupport after Founders Talk #37.

Adam Stacoviak and guest Sarah Hatter the founder of CoSupport after Founders Talk #37.

Sarah Hatter the Founder of CoSupport, joins Adam for part 2 of 2 to go back in time and dig deep into her history, we learn about “the early days” and how she got started, her passions for TV and her podcast TVBFF, the early days of blogging and “dramaville”, what inspires her, being a crafts-person, how she learned that “you don’t have to do anything you don’t want to do”, how TM meditation changed her life, as well as the challenges she’s faced as a female founder - plus so much more.

Adam and guest Sarah Hatter the founder of CoSupport after Founders Talk #37.

Adam and guest Sarah Hatter the founder of CoSupport after Founders Talk #36.

Adam Stacoviak and guest Sarah Hatter the founder of CoSupport after Founders Talk #36.

Sarah Hatter the Founder of CoSupport, joins Adam for part 1 of 2 to share her passion for great customer support for web products, being a woman in a man filled industry, her thoughts and history with potentially selling her company and getting aqui-hired, how Allan and Steven of LessEverything have become partners in CoSupport - plus so much more.

Adam and guest Sarah Hatter the founder of CoSupport after Founders Talk #36.

Sarah Hatter the Founder of CoSupport, joins Adam for part 1 of 2 to share her passion for great customer support for web products, being a woman in a man filled industry, her thoughts and history with potentially selling her company and getting aqui-hired, how Allan and Steven of LessEverything have become partners in CoSupport - plus so much more.