Podcasts about ultimate customer experience

Episode 150 of The Hitstreak, a podcast where we talk about anything and everything!  This week we are joined by the Founder and CEO of Elite Team AI, Hudson Wikoff!!About our guest: Hudson Wikoff is an entrepreneur and AI specialist based in Nashville, Tennessee, known for his commitment to faith, family, fitness, and finance. He founded Elite Team AI, an AI and automation consultancy after a successful career in health and fitness coaching. Hudson is passionate about helping businesses grow through AI-driven solutions while also mentoring clients in personal development. He's been featured on platforms like the Andy Elliott Podcast. A dedicated father of three. Hudson's personal philosophy emphasizes integrity, discipline, and the importance of leadership in both family and business.Follow and contact:Instagram: ⁠@hudsonwikoff⁠⁠eliteteam.ai⁠About Our Sponsors:Hitlab: We specialize in the creation, marketing, and promotion of Podcasts and other serial content. ⁠http://hitlabstudio.com/⁠Team Hiter: Our mission is to protect our customers from financial hardship due to unforeseen illness or injury. Simply stated, we provide peace of mind in keeping the promise of financial protection afforded by our health coverages. ⁠https://teamhiter.com/⁠RAC Financial has the integration of partner solutions that every business owner needs to be successful. They help make payment processing simple, secure, and reliable by using state-of-the-art tokenization standards that are required of all businesses. RAC Financial cares about you and your business, and they will do their very best to serve you. Your success is RAC Financial's success. They've processed over $3B annually in transactions in less than three years!Get a FREE RAC Financial Cost Savings Analysis for your business ⁠here⁠.Sign Up To Be A RAC Financial Agent ⁠here⁠. Sign Up To Be A RAC Financial Affiliate

The Ultimate Customer Experience Formula with Jason Friedman This episode of the Small Town Entrepreneur podcast features a deep dive into the essence of customer experience with expert Jason Friedman. Jason begins by debunking a common misconception; he clarifies that businesses don't create customer experiences but rather, customer experiences are the outcomes of how businesses interact with them. The discussion unfolds as Jason shares his fascinating journey from a theater nerd to a lighting designer for rock bands and musicals, to evolving into a consultant helping large brands like Foot Locker revolutionize retail through theatrical concepts, which dramatically increased their sales. The spotlight then shifts to strategies for small businesses to improve their customer journey, with a strong emphasis on understanding and anticipating the needs of their customers better than they know themselves. Moreover, Jason stresses the importance of simplicity in an increasingly digital world and the power of human connection in storytelling. The conversation wraps with an exclusive offer for the listeners, promising an insightful strategy and tactic to enhance their businesses, emphasizing the blend of strategic thinking with actionable steps for immediate application. 00:00 Redefining Customer Experience: A New Perspective 01:45 Introducing Jason Friedman: From Theater to Business Success 03:04 The Power of Theatrical Elements in Enhancing Customer Experience 05:06 Transforming Foot Locker: A Case Study in Customer Experience 06:24 Expanding Horizons: From Foot Locker to Global Success 10:01 The Art of Creating Authentic Customer Experiences 20:30 Mastering the Customer Journey in the Digital Age 24:18 The Art of Service: A Personal Story 25:12 Celebrating Exceptional Service: A Birthday Dinner Experience 29:38 The Entrepreneurial Spirit: Transitioning from Big Brands to Small Businesses 30:04 Empowering Entrepreneurs: Confidence, Learning, and Impact 35:10 Anticipating Customer Needs: Lessons from Corporate Clients 39:37 Simplifying Success: Navigating the Digital Age 43:20 A Special Gift for the Audience: The Road to Success

Jason Friedman is the Founder and CEO of CXFormula, LLC, specializing in helping fast-growing, entrepreneurial companies gain a competitive edge through enhancing customer experiences. With a dynamic background that stretches from setting up his ventures to working with Fortune 100 brands, Jason's expertise in business development is proven and extensive. Recognized as Ernst and Young's New Jersey Entrepreneur of the Year in Business Services, his portfolio includes work with prestigious names like Footlocker, Adidas, Nike, W Hotels, Universal Studios, and Disney. Before diving into the world of customer experience, Jason turned a profit by creating solutions at a young age, from shoveling snow to building elevated beds for fellow college students, growing the venture into a million-dollar business. Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Jason Friedman, the Founder and CEO of CXFormula, LLC, to discuss his multifaceted entrepreneurial experience. They talk about Jason's early forays into business as a youngster who capitalizes on snow shoveling, transforming it from a solo gig to a team operation and learning the staples of managing and motivating a young workforce. He also describes his ingenious idea to maximize dormitory space by building elevated beds, an endeavor that grows into a million-dollar enterprise. Jason doesn't just reflect on the highs of entrepreneurship but also imparts valuable insights into building successful ventures through creating compelling customer experiences, the power of customization, and the efficiencies of a thoughtful business model. With a strong sense of mission and adaptability, Jason illustrates how to steer a business toward success while remaining true to one's roots and skills.

"When we do these things, when we take personal responsibility, we connect with emotion and we serve with empathy... work and life becomes more enjoyable for our customers, and then we reflect that, it becomes more enjoyable for us as well." - Scott McKain  -------------------------------------------------------------------   In this episode of "Joseph Jaffe is not Famous," I had the pleasure of speaking with returning guest, friend and Speaking Hall of Famer • Scott McKain about the importance of personal pride and responsibility in the business world. We delved into the idea that each individual, regardless of their role or position, has the power to make a significant impact on customer experiences and, by extension, their company's success.  PS Don't forget to play 2 Truths and a Lie - bit.ly/2tl1_scottmckain -------------------------------------------------------------------   Here are my show notes:    11m - Indiana Jones - employee (+15m) 16m/17m - Gen Z hasn't been taught basics 19m - Entitled 20m - What we have here is a failure to communicate 21m - You can't eat your seed corn; Satan devouring his young 23m - Hi Tech - Hi Touch 25m - Artificial Wisdom 28m - B2B / Human to Human (Tragedy) 29m - It IS personal; It IS Business 30m - Speech Coach; Eleanor Rooseveldt Quote 31m - Where this comes from? 32m - Write from the Heart; Speak from your Skill 35m - We have to get people to CARE! 36m - Customers buy our "how" 46m - CX can differ inside a single company 50m - Placate / Fix the process 52m - EVP, Initial Impressions 55m - Starbucks   -------------------------------------------------------------------   Remember always that you not only have the right to be an individual, you have an obligation to be one.” – Eleanor Roosevelt -------------------------------------------------------------------   If you like what you see, please subscribe to the show: bit.ly/subscribetotheshow Learn more about your ad choices. Visit megaphone.fm/adchoices

The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work by Scott McKain About the Book: In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? You've probably received great service from companies that you know didn't give a damn about my business. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values. There are five fundamental aspects to creating the Ultimate Customer Experience for the clients and prospects you deal with every single day.  Even during this post-pandemic period as we come to grips with—and try to learn how—business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: Don't Make It Right . . . GET It Right! Make a Great Impression Serve with Empathy Connect with Emotion Take Personal Responsibility If you are investing your own resources in reading this book, that means you're taking the most important step any of us can ever take—a step toward personal growth. You wouldn't read this book if all you want to do is tread water and remain the same. If you want to take personal responsibility for how you engage your customers, Scott McKain will show you how. About the Author: Scott McKain's experiences have been diverse and remarkable.  From playing the villain in a Werner Herzog film that esteemed film critic Roger Ebert named as one of the fifty great movies in the history of the cinema, to being inducted into the Professional Speakers Hall of Fame; from having been chosen (along with Zig Ziglar, Dale Carnegie, and Seth Godin) as one of thirty members of the Sales and Marketing Hall of Fame, to a decade as a globally syndicated television commentator on the entertainment scene, it's not a stretch to say Scott McKain's life has been distinctive. He has spoken on platforms in all fifty US states and forty countries and his expertise has been quoted multiple times in publications including USA Today, the New York Times, Wall Street Journal, and the International Herald-Tribune.  And, interesting fact - Arnold Schwarzenegger once booked Scott for a presentation at the White House with the President in the audience! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/ultimate-customer-experience-scott-mckain  

Have you ever wondered what sets businesses apart in today's competitive landscape? On this episode of The Business Growth Show, Ford Saeks and Scott McCain, a renowned expert in customer experience, discuss the very essence of what keeps customers coming back for more. Together, they dissect the challenges faced by businesses, the disconnects that can hinder their growth, and, most importantly, the strategies and philosophies that can transform how they serve their customers to create “The Ultimate Customer Experience®” In this Episode, They'll Discuss: The Crucial Disconnects The High Cost of Mistakes Why Internal Customers Matter How to Articulate Your Philosophy When to Be Inspired by Other Industries Why to Cherry-Pick Best Practices How to Embrace Change To excel in delivering the ultimate customer experience, businesses must prioritize internal customers, articulate their guiding philosophies, and remain open to fresh ideas from diverse sources. It's all happening on this episode of the Business Growth Show!

In this episode, Eric continues the conversation with Trisha Price, Chief Product Officer of Pendo.io.Pendo.io is on a mission to elevate the world's experiences with software, and so far they've raised a total of $469.5 million in funding, and have amassed a team of 800+ members.Continuing the conversation on data and measurement, Trisha speaks on how to focus on the right metrics that will drive retention and renewals. Her approach is to identify which feature usage correlates with long-term retention, and steer new clients to try out and adapt those features as soon as possible.Trisha approaches driving usage through a set of bespoke guides that are segmented based on their current experience with the platform. Getting the right, personalized message to users in the right moment is crucial to make sure that adaptation becomes a streamlined and seamless process, and doesn't put the burden of discovery and implementation solely on the Customer Success team.To get a true understanding of the right time to reveal features and push for implementation, you must whiteboard the customer journey. At the end of the day, you're the only one who cares about your product releases - your customers care about solving their problems at the appropriate time in their journey. It's very easy to get caught up in focusing on the day 1 of the customer's journey, instead of seeing the full picture and understanding that you need to provide continuous education in bite-sized chunks.Product Leadership is a newer role in the grand scheme of things, but it's not at its infancy anymore - so a big sign of a great product leader is someone who's built their core principles. For Trisha, it's all about driving customer value and finding interesting and hard problems to solve for your customers. You need to play the long game, understanding that outcomes won't be driven overnight, so you won't really know if your new feature is a success from the get go. Trisha's technical background has typically landed her roles where she's both the CPO and the CTO, and this exact background drives her curiosity to understand product on a molecular level giving her an edge due to her holistic vision of what is possible to achieve. Not having a technical background often drives a lot of insecurity in Product Leaders and Managers, and even though Trisha doesn't deal with this fallacy herself, she suggests that the way to overcome it is to have an engineering partner that you can truly trust - which is also the model they currently have at Pendo.Check out the full episode to learn how to create the ultimate customer experience!HIGHLIGHTS: 00:00 How To Improve Your Retention Rate02:26 Drive Sticky Feature Usage With Guides04:35 Mapping The Customers Journey08:45 Timing Is Everything11:32 Trisha's Principles as a Product Leader14:11 Overcoming the “I'm Not Technical Enough” Fallacy18:42 Trisha's Leadership PrinciplesConnect with Trisha - https://www.linkedin.com/in/trisha-price-3063081/Check out Pendo.io - https://www.pendo.io/Don't forget to subscribe to the Chaos to Clarity Podcast for more invaluable episodes to help you grow your business and stay ahead of the curve!To reach out to Eric, visit FullCycleProduct.com

School Marketing Journal with Brad Entwistle and Andrew Sculthorpe How do you, as a Head, create distinction to attract and retain customers while standing out in a competitive marketplace? Globally recognised marketing authority and author Scott McKain joins us share key advice from his latest book The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work. The key takeaways? Don't Make It Right … GET It Right! Make a Great Impression, Serve with Empathy, Connect with Emotion and Take Personal Responsibility. Get in touch at smj@imageseven.com.au

In this week's episode of the SIMPLE brand podcast, I talk with Scott McKain.Scott's a globally recognized authority on how organizations and professionals create a distinction to attract and retain customers. He's a member of the Professional Speakers Hall of Fame. And he's one of 24 members of the “Sales and Marketing Hall of Fame.” And Scott's the author of eight best-selling customer experience books including his latest - The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work.Here's what we discuss:Scott learned the value of customer experience from his father's grocery storeWhile customer expectations have changed, the basic premise is still the sameCustomer loyalty is only created through emotionWhat James Cameron's The Titanic teaches us about word of mouthCustomers don't want you to make it right - they want you to get it rightThe ultimate customer experience drives customers to repeat and referCustomers compare you to every great experience, not your direct competitorsHow the Fairmont Scottsdale Princess resort created the ultimate experience with golden retrieversThe right way to be empathetic to customersLeaders need to model the behaviors they expect from employeesRESOURCES FROM THIS EPISODE:Scott's siteScott's book - The Ultimate Customer ExperienceScott on LinkedIn

If you're having difficulty differentiating yourself from other speakers and meeting planners can't distinguish you, then you definitely want to listen to this episode featuring Scott McKain. He discusses the importance of standing out and becoming distinctive in your field and shares valuable insights on accomplishing this.   Scott has achieved the Certified Public Speaker designation from the National Speakers Association and has been inducted into the Professional Speakers Hall of Fame. He is the best-selling author of Iconic, the soon-to-be-released The Ultimate Customer Experience, and other popular business books.   Takeaways - The importance of distinction in speaking - Finding unique ways to communicate effectively - Making speeches personal and valuable to the audience - The shift from lectures to personal talks and conversations with the audience - The importance of repeat and referral business for successful speaking engagements - The value of connecting with the audience - The importance of personal stories in speaking - The benefits of practicing and coaching - The power of storytelling - The advantage of having a signature story - Having a differentiating factor that sets you apart - Being remembered beyond a good speech   Resources - ScottMcKain.com - The Captivating Public Speaker on Amazon - https://www.amazon.com/dp/B0BJ8HRPWC

Get Inspired by the Top Behavioural Expert of the Year: Elevate Your Customer Experience Now.  From T.I.P Magazine Cover to Top Expert Award: Why Adele Spraggon Is Making Waves CONNECT WITH HER https://www.adelespraggon.com/about/ Subscribe to this channel now!  https://www.youtube.com/user/lunidelouis/?sub_confirmation=1    ---------------------------------------------------- Join our exclusive Facebook group @ https://www.facebook.com/groups/339709559955223  --------------------------------------------------- Looking for accountability to do your morning routine -- join us tomorrow morning, it's FREE:   https://bestmorningroutineever.com/  ----------------------------------------­­­­­­­-------------

Join me and Aaron Bickart, EVP and General Manager of OfferLogix, as we discuss their latest partnerships and technology enhances to deliver a seamless customer experience for automotive shoppers. Join us as we also discuss how the support for provide real-time data on Federal, State, and Local EV incentives has lef to explosive growth. 

Author and legendary keynote speaker Scott McKain rejoins the show for a special episode from the World Series of Success in San Diego! An authority on creating the Ultimate Customer Experience®, Scott explains why it's important for financial advisors and other entrepreneurs to connect with prospects on an emotional level — and how to earn their trust.

“We see our clients as invited guests to the party, and we are the hosts. It's our job every day to make every important aspect of their experience a little bit better.” ~ Jeff Bezos Welcome to Episode 93: The Ultimate Customer Experience ... We're baaaack …. with ONE MORE “untangling” episode for the year. And while we had much to ponder on this year in the realm of topics, we wanted to end 2022 off with something WE ALL deal with every. single. day.Our CLIENTS!Whether in your day job or working in your own business, have you ever run into a slump of working with the “wrong” people? Clients who don't understand your personality? Value your traits or expertise? Take you for granted? Expect you to be available on all devices at every hour of the day? And just plain ‘ol drain you emotionally? These pain points can be a real downer. And sometimes make one wonder … why even bother? (*le sigh!) I could sit here all day and share all Virtually Untangled's client “horror stories” with you from over the years -- and many more from my time in the land of 9-5 -- but then this would turn into an award-winning novel. (HaHa!). So instead, I am going to take the hard-earned lessons from those stories and share some details alongside a list of the greatest tips you will ever need to know in order to help you create the ultimate customer experience for your clients – which will in then turn make your life much easier too. Here's what we will be untangling in this episode ...How to treat your clients like partnersHow to empower your team to deliver ideallySetting clear roles and responsibilitiesSetting clear boundaries (with examples)Why mindset matters – to everyoneHow to exceed THEIR expectations, not your ownConsidering their complaints as gifts Are you ready?Pop in your awesome earbuds and let's dive in!

Author of "Sell the Difference" Patrick Kagan has spent 30+ years excelling in sales, leadership and entrepreneurial ventures. Enjoy his PRACTICAL INSPIRATION as he opens your minds and opportunities.

Welcome to the Conscious Millionaire Show for entrepreneurs,  who want to create an abundant future for themselves and humanity. Heard by millions in 190 countries.  Do you want to put more money in the bank, create a powerful impact, and enjoy a purposeful life? This is the podcast for you! Join host, JV Crum III, as he goes inside the minds of Millionaire Entrepreneurs and World-Class Business Experts. Today's featured episode... Scott McKain: Standout in a Hyper-Crowded Marketplace Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” His presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. He has spoken before and consulted for the world's most influential corporations. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,000 episodes and millions of listeners in 190 countries. Join us as a regular listener to get money-making secrets on how you can grow your business and profits faster!

Welcome to the Conscious Millionaire Show for entrepreneurs,  who want to create an abundant future for themselves and humanity. Heard by millions in 190 countries.  Do you want to put more money in the bank, create a powerful impact, and enjoy a purposeful life? This is the podcast for you! Join host, JV Crum III, as he goes inside the minds of Millionaire Entrepreneurs and World-Class Business Experts. Today's featured episode... Scott McKain: Standout in a Hyper-Crowded Marketplace Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” His presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. He has spoken before and consulted for the world's most influential corporations. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,000 episodes and millions of listeners in 190 countries. Join us as a regular listener to get money-making secrets on how you can grow your business and profits faster!

In this episode of the Facility Management Marketing Podcast, host Javier Lozano Jr. shares the key strategies and practices that Disney uses to deliver exceptional service and how they can be applied to your Facility or Property Management company. From creating a personalized experience for your clients to going above and beyond to exceed their expectations, learn how you can take your service to the next level and stand out in a crowded market. Whether you're just starting out or have been in the industry for years, these proven techniques can help you boost customer satisfaction, retain clients, and grow your business. Don't miss out on this valuable opportunity to learn from one of the world's leading companies in customer service. Tune in now to start delivering the Disney-level experience to your clients and stand out in the Facility Management industry.

Adam Pearce is the co-founder and CEO of Blend Commerce, the eCommerce Customer Experience Agency. Adam and his team have worked with over 200 Shopify retailers to help them provide memorable customer experiences that drive growth in revenue and profit. Here's what we covered on the episode: Adam's Start With Shopify   I share how Adam and I met and that he's on the show to talk about designing sign-up experiences that sell and add value to customers and brands  Adam shares what he thought life would be like after college and the different types of jobs he had  While working for an education app company, Adam's brother-in-law approached him about a new Canadian app called Shopify that he was going to start developing on Because Adam had experience marketing for app companies, his brother-in-law thought maybe they could do something together  Adam admits that he didn't think Shopify would work out but has never been happier to be wrong  5 years ago, Adam, his business partner, and his brother-in-law started an agency that started doing eCommerce  sites for small companies  The importance of customer experience has been amplified, and companies realize that it will drive profit for them  Adam talks about moving from consulting to teaching and says after a few years of teaching; he realized how difficult it was  Adam shares that running a company is easier than teaching was and what you should think about when deciding to switch careers or companies  The beginning of their agency was crazy, and they realized they needed to niche down  How Shopify was a completely different company from when they started to what it is now - as Shopify has changed, they've had to adapt   When looking at eCommerce  sites, Shopify is only 2nd to Amazon  The initial challenge of the agency Adam shares was picking a niche that was going to be enjoyable and is something that the market and industry wanted  A typical client profile for their agency would be someone who has been doing business for 2-3 years, 3 million dollars a year in revenue, and uses Shopify as their main channel for driving revenue.  A few years ago, Shopify was about getting someone to make an initial purchase – now, it's more about the customer and thinking about how we can get them to come back Tracking Customer Lifetime Value + Creating a Unique Customer Experience For Adam, the concept of just having a website to sell is going away because so many different social media platforms like Instagram and Facebook offer eCommerce  for customers to purchase on their app Business owners and companies need to know that consumers will want to interact and buy from you on multiple different channels, in multiple different ways – so only having one way for consumers to buy isn't ideal When clients come to Adam with a problem, he first looks at the data to identify if that is the true problem they are having or if it's actually something else Adam and his team focus on CLV (Customer Lifetime Value) and look at metrics like average revenue per customer, average order value, and doing calculations to determine the real CLV and the projected CLV Instead of just looking at conversion rates, you need to consider how profitable each customer for your company is based on what they're going to buy, how much it costs to provide what they're going to buy, and how much it costs to acquire them  When it comes to a good conversion rate, Adam says it depends on the industry, product, and quality – he gives an example of two clients who sell similar products but have very different conversion rates because they have different price points and target demographics Some companies offer industry data and benchmark tracking reports like Klaviyo, which gives you a better idea of what your conversion rate should be so you can change things in your business if needed Adam feels most agencies do not do a great job with customer experience because everyone involved, the designer, copywriter, developer, etc., are working for themselves and not together for the user to create an excellent customer experience I love that Adam focuses on the customer experience because I feel another thing that has been lost is the onboarding and offboarding processes When you get a client committed to a contract or get paid at a physical store, Adam explains that as business owners, that's a winning point, but for the customer, that winning point hasn't started yet – your job is to make them feel great about their purchase Blend Commerce Offerings + New Ecommerce Trends/Apps  Adam explains the 2 ways clients work with their agency 1) through their Customer Value Optimization Program and 2) on their email marketing through Klaviyo What's different about their agency Adam says, is that they understand at times, you will need to dip more into the design side or the marketing side than others Before a customer even comes across your brand until they make their last purchase – they look at all the interaction points that aren't great for your brand so far or don't exist so they can increase the customer lifetime value Adam shares that they have been partnered with Klaviyo for the last 4 ½ years – and when they work with clients in that capacity, they look at where money is being left on the table through their email marketing and help clients increase revenue The agency focuses on website design, development, and Klaviyo email marketing – Adam says when it comes to social media, paid, or SEO, they have a couple of partner agencies who they refer their clients to What has been working for eCommerce  product and service brands is using onsite quizzes – Adam gives a client example where they have a button on their site that people can click if they aren't sure where to start, and it walks them through a couple of questions and asks them about their taste to better recommend products and create a personalized experience Adam says that quizzes have good conversion rates, but even if a person doesn't convert from your onsite quiz, you have now captured a lot of information about that person – all that data can be used in Klaviyo for your email marketing to personalize responses If you search for eCommerce quizzes, you will be flooded with information because it does work as a sign-up and conversion tool In Adam's opinion, pop-ups that still work are ones for products with low average pay for the brand, but because everyone uses pop-ups in the same places, it can be overwhelming to consumers if they are jumping from brand to brand When you're offering pop-ups for large discounts, you have to ask yourself if that is attracting customers that will keep coming back – Adam suggests being smarter with pop-ups by asking one simple question instead and gives an example of how this would benefit you as a brand Adam says when they ask questions in their pop-ups, they like to build anticipation and then ask for the consumer's email at the end to share their results If Adam could go back 5 years ago, he would tell himself not to judge a book by its cover and what he means by that is, as an agency, they used to judge the way a potential client approached them and their initial site – but you can never know how good or bad a business is without talking to the business owner Adam shares some apps that are unique and work well from a customer experience point of view – one is VideoEyes which crawls YouTube, Facebook, Instagram, etc. for videos that mention your products that you might not know about and bring them back to your Shopify store – it also allows you to grab any video you've made and create a call to action so people can buy and checkout from the video Another app Adam recommends is Penny Black which allows you to personalize your packaging based on data from a customer To learn more about Adam's agency, you can go to the Blend Commerce Website, and you can connect with Adam on LinkedIn Links mentioned: Blend Commerce Shopify Klaviyo Penny Black Connect with Adam on LinkedIn   Like what you heard? Click here to subscribe + leave a review on iTunes. Click here to download my Sales Page Trello Board Let's connect on Instagram!

Scott McKain is the Founder and CEO of Distinction Institute and the author of best-selling books “Create Distinction: What to Do When ''Great'' Isn't Good Enough to Grow Your Business” and “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction.” His company focuses on helping professionals learn how to create competitive space in highly contested marketplaces, and how to deliver the "Ultimate Customer Experience ®". In this episode, we talked about shared vision, constant reinforcement, competitive advantage, service, customer experience...

In the grand finale of our Inner Circle Retreat Sneak Peek, Jesse Cole hosts a Q&A all about standing out, creating attention, and cultivating an amazing customer experience.  Jesse is the founder of Fans First Entertainment, owner of the Savannah Bananas and author of Find Your Yellow Tux. He has welcomed more than 1 million fans to his ballpark and been featured on MSNBC, CNN and ESPN.

In the second part of our Inner Circle Retreat Sneak Peek, Jesse Cole shares how to develop a “fans first” mentality that will earn you both attention and word of mouth referrals.

This week we're kicking off a brand new podcast series! For the next 3 weeks, you'll be getting an Inner Circle Retreat Sneak Peek with Jesse Cole. ☀️ Our first episode is all about creating the ultimate customer experience. Using the Raving Fans and Customer for Life techniques, Jesse walks our listeners through the strategy that transforms ordinary customers into loyal ones.

Great institutions are constantly chasing the ultimate customer service experience. Once they've reached a threshold of excellence, how do they retain it? That's one of the great questions that Todd Treadway, Digital Channels Director and Senior Vice President at Provident Bank, had for me in this episode. Todd and I had a wonderful conversation when we met at the Total Expert event Accelerate in Arizona last fall. We took this opportunity to continue the dialogue and catch up on his experience with his firm's digital growth journey. Join us as we also discuss: The evolution of personalization in customer service [8:00] Defining the customer service experience [11:15] The importance of building trust in approaching referrals [19:30]   Check out these resources we mentioned during the podcast: Email Todd at todd.treadway@provident.bank Todd Treadway Text questions to James Robert Lay at 415-579-3004   You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here. Listening on a desktop & can't see the links? Just search for Banking on Digital Growth in your favorite podcast player.

In today's show, we are putting Joe Person in your passenger seat to discuss the ultimate customer experience. Joe is a natural when it comes to sales, training, problem-solving, and inspiring others to be the best version of themselves possible. His family had a thriving jewelry, coin, and antique business for over 50 years in St. Petersburg, Florida. He spent his childhood watching his father and grandfather work the business. He jumped into the HVAC business back in 2012 in sunny Florida (where he was born and raised). Joe started as a maintenance tech and quickly moved into sales then management. The common denominator always has been his love for helping people, his strong customer service and leadership skills, and his knack for being a great listener, leader, and problem solver. Joe shares with us today a great process to create the ultimate customer experience. Regardless of your trade, what you do in the home makes a difference. What is your process? Do you even have one? Joe lays out some simple and memorable concepts to make each customer experience the ultimate one.

Patrick Clark is the founder of Gutter Butter which he started to teach his kids how to run a business. This guy is the real deal! We discussed the one thing that contractors are getting wrong that could kill your business! The books recommended were: The E-Myth by Michael E. Gerber Traction by Gino Wickman Rocket Fuel by Gino Wickman -- Roofing.com is a personal and professional development company that provides coaching and events for roofing and solar professionals of high-integrity to learn from top industry leaders, network with other like-minded individuals, and connect contractors with the best resources necessary to succeed. Our purpose is to help these professionals increase revenue, grow their businesses, and develop as leaders and individuals. Join Our Free Facebook Group: https://www.facebook.com/groups/1667966683493967 Apply To Come To A Free Owners-Only Retreat: roofing.com/app Attend RoofCON: https://www.roofcon.com/ Join Our Mastermind, REVOLT: http://roofing.com/revolt Find Out More: roofing.com

Referrals are great, but does your business go the extra mile to ensure your clients are passionate in their advocacy for you? A Hall of Fame speaker, bestselling author and renowned business coach, Scott is the foremost expert in providing the ultimate customer experience, a strategy he delves into on this episode of Business of Advice with Cody Foster.

Learn how to implment the ultimate luxury customer experience with Attyre Delivery. I sat down with Rhea Perkins, Owner and operator of Attyre Delivery and spoke all things cusotmer experience. What is Attyre? Oh let me tell you! Attyre is a luxury delivery service in the Metro Atlanta area servicing Bakeries, Special Occasions, and Boutiques with a white glove service.  Rhea and myself sat down and spoke about what a luxury experience looks like for product delivery and how she created this niche specific business.  Check Out Attyre: www.attyredelivery.com Instagram: @attyredelivery Watch us on YouTube: https://youtu.be/lppxKqYAHFM  

Tim Houlne, CEO of Humach, and the Jeffs discuss how embracing AI and automation can help companies grow. They share: • Benefits of AI for businesses in different industries • The Intersection between technology and customer experience • How Implementing AI can increase employee productivityFollow Us on Facebook, Instagram, or TwitterGet in touch InnovationJunkie.com 

Welcome to the Conscious Millionaire Show for entrepreneurs,  who want to create an abundant future for themselves and humanity. Heard by millions in 190 countries.  Do you want to put more money in the bank, create a powerful impact, and enjoy a purposeful life? This is the podcast for you! Join host, JV Crum III, as he goes inside the minds of Millionaire Entrepreneurs and World-Class Business Experts. Today's featured episode... Scott McKain: Standout in a Hyper-Crowded Marketplace Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” His presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. He has spoken before and consulted for the world's most influential corporations. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,000 episodes and millions of listeners in 190 countries. Join us as a regular listener to get money-making secrets on how you can grow your business and profits faster! 

Welcome to the Conscious Millionaire Show for entrepreneurs,  who want to create an abundant future for themselves and humanity. Heard by millions in 190 countries.  Do you want to put more money in the bank, create a powerful impact, and enjoy a purposeful life? This is the podcast for you! Join host, JV Crum III, as he goes inside the minds of Millionaire Entrepreneurs and World-Class Business Experts. Today's featured episode... Scott McKain: Standout in a Hyper-Crowded Marketplace Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” His presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. He has spoken before and consulted for the world's most influential corporations. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes Download Your Free Money-Making Gift Now... "Born to Make Millions" Hypnotic Audio - Click Here Now! Please help spread the word. Subscribing and leaving a review helps others find our podcast. Thanks so much! Inc Magazine "Top 13 Business Podcasts." Conscious Millionaire Network has over 3,000 episodes and millions of listeners in 190 countries. Join us as a regular listener to get money-making secrets on how you can grow your business and profits faster! 

Are you using the tools you need to create the perfect customer experience? Or are you still using Outlook and Word as your main tools? There are many tools you can use today to modernize your practice, which are way easier and accessible compared to Legal Tech, Artificial Intelligence and Blockchain + will make a huge difference in your approach with customers. In this episode, Legal Creatives founder, CEO + most resourceful professional at finding the most awesome tools, Tessa Manuello, cuts through the noise and invites you to create the ultimate customer experience using human-centered design. So instead of constantly searching for sophisticated tools that are difficult to use, expensive to implement, use simple and effective tools today to build customer-centricity! Gain the confidence to start using design tools that are accessible for everyone, including legal professionals + finally start to cultivate customer relationships you've been longing for. If you're ready to make customer satisfaction a priority and put a stop to that auto-pilot approach to practicing law; this is the place to begin. Listen now! To continue your journey, make sure to register to the Certification program - already half-full for February 2022! Link below! Highlights: • How to understand customers' needs and expectations • What are the tools you can use today that are super accessible and effective • What it looks like to be customer-centric using Legal Design methods, step by step • How to maintain a great customer approach in a systematic manner Links: • Legal Creatives Certification Program • Miro as a Whiteboard Tool • Canva Design Tool Follow: • Linkedin.com/legalcreatives • Linkedin.com/tessamanuello • Legal Creatives & Tessa on Instagram: @legalcreatives @tessamanuello

Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald's, Discover and Humana.Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and is the host of two shows, the Experience This! podcast and The Experience Maker LinkedIn live show.In This Episode:From corporate marketer to customer experience expertThe importance of listening, patience and empathy in customer serviceThe shift from companies to “brands”The brand is the reputation of the companyCustomer experience as a competitive advantageBeing responsive to the customer on whatever channel they engage with you onMaking the customer feel “seen”Opportunities to personalize the customer experienceVoice of the customer and actions of the customerTaking ownership of going bald

Welcome back to another episode of the Real Estate Excellence Podcast! Today, I have Lisa Andrews on the podcast.  Lisa Andrews has spent her professional career in the real estate industry.  From lending to title work, she has exercised great knowledge, leadership, and a dedication to excellence.     [00:01 - 06:47] Opening Segment   I welcome Lisa to the show  Golden Dog Title and Trust's Story Your companion “Everybody gets a little golden retriever.” Lisa shares her life story and journey to where she is now   [06:48 - 45:22] Leadership, Influence and Dedication   Everything in Paper Recording the Deed and More in Florida “It's either you love it or you don't”: Lisa's secret to how she started young What does a Director of Sales and Marketing do in a title company? The Ultimate Customer Experience at Golden Dog Title and Trust Lisa and her part in the Women's Council of Realtors How Lisa builds and strengthens her leadership presence What are the Unseen by Agents and Lenders? Owner's Policy An Owner's Policy Tale The Next Steps in the Process What is estoppel? My Own New Survey Every Time Preparing the documents and balancing Married or Not Married? Why You need a Good Closer The One Thing Lisa Wants Her Agents to Do “There's only certain things we can do.” The Biggest Misconceptions of Buyers and Sellers to the Title Company The ALTA Settlement Statement   [45:23 - 50:25] Closing Segment Who You Know or What you Know? “ I feel like it is who you know, but you don't even know who to go to if you don't know. ” Lisa's Travel Bucket List Somewhere unfamiliar for a month Connect with Lisa Andrews See links below Final words Tweetable Quotes:   “You should be able to do it without me. And that's what I always want people to raise them up, lift them up. I want everybody to know what I know are more. ” - Lisa Andrews   “You need to have a good closer, and someone that is friendly, and is knowledgeable.” - Lisa Andrews   “It's wonderful to see the difference in the way people live.” - Lisa Andrews Connect with Lisa Andrews through 904-476-1966, lisa.andrews@goldendogtitle.com, Facebook, and LinkedIn!  Or you can visit their website.  SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best!     Join our community at www.tracyhayespodcast.com   Email Tracy.Hayes@jethl.com to get in touch with me. Connect with me on Facebook and LinkedIn. Check out Jet HomeLoans, LLC and get top-flight resources and first-class service in buying your house!

How To Design the ULTIMATE Customer Experience and Create a Culture of RAVING FANS!  If you'd like to join world-renowned Entrepreneurs at the next Genius Network Event or want to learn more about Genius Network, go to www.GeniusNetwork.com.   Here's a glance at what you'll learn from Jesse in this episode: What BANANAS, BASEBALL & A MILLION bucks have to do with YOUR Business Jesse's 3E PHILOSOPHY to engage your Clients, show you care, and create a result The Importance of ENTERTAINMENT, Amusement, and JOY in Marketing (and How Easy It is To Use It) Creating an ATTENTION PLAN for lead generation so you STAND OUT in over-crowded marketplaces

Lana Rodriguez Shares How To Create The Ultimate Customer Experience This is the first ever episode with a live guest! Tristan and Jeff interview Lana Rodriguez, a very successful team leader of real-estate agents in Colorado Springs, Colorado. She has extensive expertise in client events and reigning in the use of Facebook and social media to make an impact. Drunk on Social is always helping you figure out how to build your brand and presence on social media; Tune in to this episode to learn what strategic moves you can make to take it to the next level.    Episode Highlights: Lana shares about the dynamics of the videographer position on her team and the importance to content creation. Lana lists off resources for how to be a social media pro. Do you have a private Facebook group? Lana shares her personal experience of strategic marketing. How do you get to the top of the list for referrals from other states? Jeff reviews what it looks like to consistently be executing on social media and how to intentionally set up your friends list for prospecting success. Tristan asks Lana to explain how she grew her TikTok following and how to use it to get leads. How do you continue to connect with clients without it becoming boring? Lana explains how they are opening up a stand alone boutique building as a local hyper spot for her team and local agents to create a less intimidating process for home buying. It will have its own instagram and be a landmark for real-estate. The Lana Rodriguez group has big goals. She explains how providing experiences to their clients has helped the group grow over the last five years. Jeff asks Lana to recap her trend of where she has been and what she has done since 2015 and the massive impact that social media had on that growth.   Resources Mentioned: Drunk on Social | Facebook | Instagram   Jeff Pfitzer | Instagram | TikTok Tristan Ahumada  | Facebook | YouTube Lab Coat Agents | Website | Facebook |Facebook Group| Twitter | Instagram  The Lana Rodriguez Group | PCS Colorado Facebook Page  

Creating the ULTIMATE customer experience is one of the #1 ways to growing your business! Join Shane Westra, Josh Hebert, and myself as we share how you can create the BEST customer experience possible!Come SHRED with us.Learn more about SimpleNexus and what they can do to help your business here: simplenexus.comAnd don't forget to sign up for the best daily mortgage news here: https://mailchi.mp/shredmedia/riseandshred

Why is it that we accept “satisfaction” as success in customer relationships — yet, we find it so average in our personal ones? In part, Scott McKain suggests on today’s PROJECT DISTINCT, because we are unwilling to drill more deeply into the negative aspects that have eroded our customer’s enthusiasm. We must eliminate the points of friction that prevent our customers from receiving an Ultimate Customer Experience®! Learn more about your ad choices. Visit megaphone.fm/adchoices

Salesforce reports that customer expectations are changing! That means the time is right for you to deliver what Scott McKain has trademarked as the “Ultimate Customer Experience.” In today’s Project Distinct, he’ll reveal the first step to the UCE —it’s just considering what one would be for YOUR customer. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a Text Message.Transform Your Sales Floor: Explore Central Desking's Daily Desk—Game-Changing Gamification and Ultimate Follow-Up Await! Click to Elevate Your Team's Performance! https://www.centraldesking.com/home1 Level Up with Philip Cheatham: Drive Transformation in Your Dealership with Expert Insights. Click to Connect and Propel Your Business Forward! https://app.minnect.com/expert/PhilipCheatham  Dive into the essentials of customer experience in the auto sales industry with Episode 30 of "Dealer Process Secrets," featuring special guest Jose Fulgencio. This episode explores why "green peas" (new salespeople) can be your best asset when equipped with the right processes, and contrasts approaches like "Can I help you?" versus "I want to help you" to highlight their impacts on customer relations. We also discuss the benefits of creating top producers within your team instead of relying solely on external hires. Additionally, the conversation delves into why treating your dealership's sales department like an assembly line is becoming increasingly vital. Join us to uncover practical strategies that can transform your dealership into a top performer by enhancing every facet of the customer experience. Stay Ahead of the Curve: Follow 'Dealer Process Secrets' on Facebook for Exclusive Insights and Tips to Boost Your Dealership's Performance! https://www.facebook.com/profile.php?id=100060243223598 Dive into Success: Stream 'Dealership Process Secrets' Audiobook for Free! https://www.philipcheatham.com/optin1605827423969 Gain an Edge with Philip Cheatham: Dive into Articles Packed with Expert Insights and Proven Strategies for Automotive Excellence! https://www.theautomotivesoftware.com/optin1605824562615Your reviews fuel our show! If you love diving into the world of automotive excellence with a touch of humor, please take a moment to leave us a review. Follow 'Dealer Process Secrets' to stay updated with all our engaging content and keep the insights rolling in!Support the Show.

According to Shaun Belding, writing on Entrepeneur.com, companies are losing $75 BILLION a year because of inferior customer service. On today’s PROJECT DISTINCT, Scott McKain will reveal the three aspects you need to fix — which is, in fact, three great places to start, as well — if you want to deliver the “Ultimate Customer Experience.®” Learn more about your ad choices. Visit megaphone.fm/adchoices

In any organization, EVERYONE is responsible for the customer experience. However, the latest evidence clearly shows that it is of such great importance that the CEO — even the Board of Directors — must consider it as “job #1.” On today’s PROJECT DISTINCT, Scott McKain provides the evidence and reasoning behind why delivering an “Ultimate Customer Experience ®” is the single most important thing any business does, regardless of its size or number of employees. Learn more about your ad choices. Visit megaphone.fm/adchoices

What if you could ask three primary questions that would help you discover how to deliver an Ultimate Customer Experience ®? On today’s PROJECT DISTINCT, Scott McKain reveals these three simple — but fundamentally important — questions that you should ask yourself to help enhance your ability. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the Conscious Millionaire Show for entrepreneurs who want to build a high-profit business that makes an impact! Make Your First Million, with your Host, JV Crum III…  Camilita Nuttall: How to Create an Ultimate Customer Experience Camilita Nuttall is the world’s #1 ‘Rock Star’ international speaker. She is the founder & president of Event of Champions®, she is a 7-time award-winning corporate sales & business growth expert, an executive business coach, entrepreneur, author, and property investor. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Born to Make Millions Empowerment Audio - Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… grow a high-profit business that makes an impact. Conscious Millionaire Network has over 2,000 episodes and millions of listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!

We’ve been trained to think we must have a positive approach to business — sometimes to the point that we think anyone who brings us negative information must be a negative employee! Sadly, that means many organizations and managers create a “shoot the messenger” approach. This means we sometimes aren’t learning of friction we need to eliminate to deliver an Ultimate Customer Experience ®. On today’s PROJECT DISTINCT, Scott McKain discusses what he learned in his research for the book, ICONIC, and the importance of “positive negativity” to eliminate the points of customer irritation. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is unlike any of my past episodes because it's the first time I've done an on-air coaching call! Abilgail Wool-Biringer is the owner of Kids Empowered for Life. She had some questions on focusing, growing, and scaling her business. This is a behind-the-scenes glimpse into what business coaching looks like. I love Abigail's vulnerability to talk publicly about her business and the way she is already thinking like a boss! I hope this episode shows how working with a business coach can not only be a fun conversation, but can help you gain clarity, solve problems, and forge a path forward to grow your business on your own terms! Abigail and I discuss: Abigail's work and business background. Identifying the top 3 issues that Abigail has in her business. The good things Abigail is doing on her website: parent Facebook group and email marketing to capture and nurture her potential clients. Why no one can help everyone! (Remember: “The riches are in the niches.” Focus on your specializations- start small and grow from there.) How to make your website effectively speak to your potential clients: make it clear how you can solve their problems! Podcast Recommendation: Building a Storybrand with Donald Miller How to take control of inquiry calls from the beginning by using a clear system (This is also discussed in previous MYOTBiz episodes here:) Podcast Episode Recommendation: How to Create the Ultimate Customer Experience with Rafael Salazar Podcast Episode Recommendation: Building Multiple Streams of Income with Kelly Beins Systems and structures to put in place to ensure your business has a strong foundation to scale and grow. Abigail's main takeaways from our coaching session and changes she plans to make. Connect with Abigail at: Kids Empowered 4 Life Abigail's free Facebook group for parents: Facebook Group for ADHD Parent Support

In this action-step filled episode of MYOTBiz, we learn SO MUCH from Rafael E. Salazar II, MHS, OTR/L about his consulting work and his business Rehab U Practice Solutions. Rafael is a true OT, a fount of wisdom about entrepreneurship, and an expert on how to make your business truly serve and KEEP your customers. Plus how your business should serve YOU! “For any business owner...just be clear what you want your business to do for you, rather than what you are going to do for your business. Because that's what it's all about. That's why we go into entrepreneurship: to build the life we want.” — Rafael E. Salazar II, MHS, OTR/L We talk about: How he saw a need in the market to start his current business, then listened to the market to adjust as he went. How being open to new opportunities and networking on LinkedIn created a whole new side of his consulting work…and introduced him to his current business partners on a new endeavor. Creating a self-hosted learning platform for online courses that his business is developing. (I ask a bunch of questions about specifics of this…) How to make decisions about spending early in your business. How to KEEP customers (patients/clients/whoever you serve in your business!) and why that is EASIER than finding NEW ones! Why relationships are central to our lives as business owners. Process of care…what happens when a person enters your practice (or a customer engages with your business)? How to create conversations during your customer inquiry calls that actually transfer to paying customers) The 4 conversations happening on an inquiry call: probitive, qualifying, value, closing. Why you should have conversations with customers about their “desired future state.” Working with a team of people when starting a business…start-up funding, collaboration, etc. Why ALL business owners should be considering online revenue streams!!! How you can create your business to serve YOU and the life you want as an entrepreneur. (Rather than the opposite: being a slave to your business.) Resources mentioned in this episode: Ready, Fire, Aim by Michael Masterson The Business of Expertise by David C. Baker Win Without Pitching by Blair Enns (Amazon affiliate links…I'll get like 50 cents or something if you buy through that link, at no extra cost to you.)

Norm Blumenthal attorney for workers and consumers. Selected as the one of the Top Attorneys in Southern California. Regular contributor on Money For Lunch Nadeem Damani has been an Insurance Agent with Farmers Insurance. His accomplishments and awards include seven-time Championship designation, ten-time Topper Club attendee and one time Million Dollar Round Table qualification. In 2005, he was number one in the company out of 16,000 Agents in writing term life policies. Nadeem has been actively using Social Media for the last four years to build his insurance business. He speaks at various company events regarding his Social Media strategy Dr. Miles Bodzin Founder & CEO of Cash Practice® Systems is a chiropractor who became known as “the king of patient retention”.  He's appeared in the Wall Street Journal, on The Brian Tracy TV Show, contributed to the #1 Best-Selling book, SuccessOnomics, with Steve Forbes and speaks internationally on the topic of client retention. His company offers web-based software to implement his 4-Step Process resulting in increased patient retention Scott McKain internationally-known expert on creating distinction in a competitive marketplace and delivering the “Ultimate Customer Experience®.” His insights have been quoted in the New York Times, Wall St. Journal, and USA Today. He is the author of three business bestsellers, and has been honored with induction into the “Professional Speakers Hall of Fame.” McKain has delivered keynote presentations for the world's most influential corporations, such as BMW, Intel, Cisco, Merrill Lynch, Dow and hundreds more. His latest effort, The Distinction Institute, leverages a multi-million dollar platform to deliver highly interactive and engaging educational programs via online virtual training