CX Passport

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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. Rick serves as the Managing Principal for EX4CX - Execution for Customer Experience and believes the best meals are served outside and require a passport. If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services I'm Rick Denton and I believe the best meals are served outside and require a passport 🖱️Sign up at www.cxpassport.com and never miss an episodeWant more great Customer Experience? Visit www.ex4cx.com to learn how EX4CX enables companies to achieve Customer Experience Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach. Music: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

Rick Denton


    • May 27, 2025 LATEST EPISODE
    • weekly NEW EPISODES
    • 32m AVG DURATION
    • 218 EPISODES


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    Latest episodes from CX Passport

    The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

    Play Episode Listen Later May 27, 2025 29:51 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with the new studio - Jessica “JP” Posey, Senior Director of CX for Kit E217

    Play Episode Listen Later May 20, 2025 33:34 Transcription Available


    The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

    Play Episode Listen Later May 13, 2025 29:12 Transcription Available


    What's on your mind? Let CX Passport know...

    REPLAY The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

    Play Episode Listen Later May 6, 2025 38:50


    What's on your mind? Let CX Passport know...I'm taking a break so enjoy a very impactful rerun…

    What is Southwest Thinking?! - LinkedIn live replay with Sam Stern E214

    Play Episode Listen Later Apr 29, 2025 34:58 Transcription Available


    The one with the hierarchy of opportunity - Ian Storm Dir Strategic Solutions at Aspect Software E213

    Play Episode Listen Later Apr 22, 2025 29:34 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with the resilience - Tabitha Dunn E212

    Play Episode Listen Later Apr 15, 2025 26:32 Transcription Available


    What's on your mind? Let CX Passport know...

    The one where she's a diplomat - Deanna Stearns E211

    Play Episode Listen Later Apr 8, 2025 25:11 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with XLAs - Doug Rabold E210

    Play Episode Listen Later Apr 1, 2025 27:25 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with WFM - Irina Mateeva E209

    Play Episode Listen Later Mar 25, 2025 25:20 Transcription Available


    What's on your mind? Let CX Passport know...

    The one where he Disnefies Customer Retention - Vance Morris E208

    Play Episode Listen Later Mar 18, 2025 35:33 Transcription Available


    The one with behavior driven CX - Candy Kothmann Call Center Director at Texas Workforce Commission E207

    Play Episode Listen Later Mar 11, 2025 21:54 Transcription Available


    The one with profits through consistency - Tucker Wakabayashi E206

    Play Episode Listen Later Mar 4, 2025 29:57 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with the climate of CX - Jeff Louden Digital Product Manager E205

    Play Episode Listen Later Feb 25, 2025 33:03 Transcription Available


    The one with the psychology of loyalty - Vinay Parmar E204

    Play Episode Listen Later Feb 18, 2025 34:12 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with CX the customer would pay for - Karyn Furstman E203

    Play Episode Listen Later Feb 11, 2025 33:32 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with the posture of learning - Jeff Harrell E202

    Play Episode Listen Later Feb 4, 2025 32:00 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201

    Play Episode Listen Later Jan 28, 2025 33:53 Transcription Available


    What's on your mind? Let CX Passport know...

    200!!! The one with the scene setting - Michelle Pascoe E200

    Play Episode Listen Later Jan 21, 2025 35:56 Transcription Available


    The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

    Play Episode Listen Later Jan 14, 2025 36:35 Transcription Available


    The one with the biker CX - Rick Malsch E198

    Play Episode Listen Later Jan 7, 2025 33:43 Transcription Available


    What's on your mind? Let CX Passport know...

    The One with the 2024 First Class Holiday Special part 2 - E197

    Play Episode Listen Later Dec 31, 2024 32:32


    What's on your mind? Let CX Passport know...

    The One with the 2024 First Class Holiday Special part 1 - E196

    Play Episode Listen Later Dec 24, 2024 30:28 Transcription Available


    What's on your mind? Let CX Passport know...

    The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

    Play Episode Listen Later Dec 17, 2024 33:59 Transcription Available


    The one with the storytelling - Andrew Carothers CX OpenToWork E194

    Play Episode Listen Later Dec 10, 2024 32:16 Transcription Available


    The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193

    Play Episode Listen Later Dec 3, 2024 37:11 Transcription Available


    The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192

    Play Episode Listen Later Nov 26, 2024 38:12 Transcription Available


    The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191

    Play Episode Listen Later Nov 19, 2024 32:33 Transcription Available


    The one where offboarding matters - Gary Marra CX #OpenToWork E190

    Play Episode Listen Later Nov 12, 2024 34:08 Transcription Available


    What's on your mind? Let CX Passport know...

    The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

    Play Episode Listen Later Nov 5, 2024 31:02 Transcription Available


    The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188

    Play Episode Listen Later Oct 29, 2024 37:09 Transcription Available


    The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

    Play Episode Listen Later Oct 22, 2024 37:55 Transcription Available


    The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

    Play Episode Listen Later Oct 15, 2024 32:31 Transcription Available


    The one with the CX nervous system - Jameson McFarland E185

    Play Episode Listen Later Oct 8, 2024 31:50 Transcription Available


    The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

    Play Episode Listen Later Oct 1, 2024 35:24 Transcription Available


    The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183

    Play Episode Listen Later Sep 24, 2024 32:30 Transcription Available


    The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

    Play Episode Listen Later Sep 17, 2024 33:44 Transcription Available


    The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181

    Play Episode Listen Later Aug 27, 2024 33:38 Transcription Available


    The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

    Play Episode Listen Later Aug 20, 2024 39:08 Transcription Available


    The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

    Play Episode Listen Later Aug 13, 2024 34:21 Transcription Available


    The one where he unifies CX - Adam Powers CX #OpenToWork E178

    Play Episode Listen Later Aug 6, 2024 31:23 Transcription Available


    The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

    Play Episode Listen Later Jul 30, 2024 38:08 Transcription Available


    The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

    Play Episode Listen Later Jul 23, 2024 36:54 Transcription Available


    The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

    Play Episode Listen Later Jul 16, 2024 32:56 Transcription Available


    The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174

    Play Episode Listen Later Jul 9, 2024 31:21 Transcription Available


    The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

    Play Episode Listen Later Jul 2, 2024 37:43 Transcription Available


    The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172

    Play Episode Listen Later Jun 25, 2024 32:18 Transcription Available


    The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171

    Play Episode Listen Later Jun 18, 2024 29:05 Transcription Available


    The one where he just fixes it please - David Balko CX #OpenToWork E170

    Play Episode Listen Later Jun 11, 2024 34:09 Transcription Available


    The one with real CX research - Nicole Kyle Managing Director CMP E169

    Play Episode Listen Later May 28, 2024 32:02 Transcription Available


    The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

    Play Episode Listen Later May 21, 2024 32:35 Transcription Available


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