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With most of the sports betting industry descending upon Las Vegas for the G2E convention, a slower news week allows the crew to take stock of the state of the industry, as well as a thank you and farewell to podcast founder Dustin Gouker.
To ensure a longer, healthier life and career, think about increasing your skill levels around the topics featured in today's TBS ThinkPiece.
Over this past week, Craig been in the garden, pruning native evergreens. Read on and you'll get the meaning of the adage - to prune is to promote.
In 2023, smart business leaders will get focused - pruning efforts that aren't bearing fruit and prioritizing long-term growth. Read on assuming this is of interest.
You've perhaps spent these past months consumed with seemingly endless client errands or fielding questions from finance enquiring as to whether you'll meet your Q1 targets. Could it be you've put everyone and everything well ahead of you and your aspirations this year? Today, Craig encourages you to consider having a career discussion, with yourself.
Today Craig points out, our minds matter.
Today Craig takes a swing at defining Unexpected Works - DDB's promise - as it relates to us.
Today Craig talks about mind over matter - the power of the mind, overcoming challenges or problems.
Today Craig puts a view that supports our conviction - creativity is the most powerful force in business.
The advantages of a longer attention span cannot be overstated. Multitasking, whilst an impressive ability, has been debunked as a productivity killer today. The better we can focus on one task at a time, the more productive we become. Read on, briefly, to find out more.
Today, Craig offers two papers to ponder. One, the art of giving and receiving advice and two, a robust paper which puts a view about balancing short and long-term marketing strategies.
Today, Craig invites us to consider some research-based leadership advice (from the military), suggesting leaders should follow the science and take a structured approach to hiring for, promoting, and developing employee happiness.
Ever wondered if its remotely possible your finance and creative leads could agree on the definition of performance. Well, today is that day. Finally, Craig has the case study to prove it.
Recently I read with curiosity, this excellent piece which talks of improving brainstorming with constructive criticism. It poses the question, does criticism help or hinder creativity in brainstorming?
I always sit up straight when GGC talks of servant leadership. His writings and actions perpetually inspire me. In further support of Gil's enduring conviction, here's a piece written by Jim Heskett – Professor Emeritus HBS.
Today, Craig's Back to the Future missive.
Continuing his military theme over recent times, Craig understands many of you are involved in family businesses, here's some learnings to consider. In trying times, family tensions often surface, exposing underlying fissures, which may lead to more divisiveness. From adversity can come unification. Listen or read on for Craig's thoughts.
It pains me to say, one of the side effects of the pandemic, given we've been either homing to work or operating in a hybrid mode these past few years - yes, I do think leaders find themselves enabling echo chambers. Read on, or listen, if you'd like to hear some thoughts on changing our behaviours.
Positively, contemplating your demise will sharpen your vision forward.
Other Video Essays: https://www.youtube.com/playlist?list=PLTz_vyR-zjcBmWEX8Kp0Esb9FmNZtC4mZWriting a Reddit post can be an intimidating process, but it is one of the best ways possible to connect with like-minded individuals on the internet. In order to convey your point in a coherent and enjoyable way, we have compiled a set of writing tips for reddit posts. You can use these whether you are writing a novel, a short story, or just a blog post.YouTube: https://www.youtube.com/reddxyDiscord: https://discord.gg/Sju7YckUWuPayPal: https://www.paypal.me/daytondoesPatreon: http://patreon.com/daytondoesTwitter: http://www.twitter.com/daytondoesFacebook: https://www.facebook.com/ReddXD/Teespring: https://teespring.com/stores/reddx
Today Craig talks about the getting of wisdom.
Craig cannot resist a bookshop.
Today is your lucky day to learn more about choice overload, inertia and of course, the nudge.
If you are content with staying in our lane, never hiring before revenue, perpetually being concerned about sourcing, and retaining staff and believing in unexpected works, though acting as expected – do not read this TBS ThinkPiece.
Today Craig talks of the serenity of place, people and past.
If you have an interest in the growth of our clients and enhancing your career, read on.
Today, Craig and the supporting article asks us to consider the question, what is the value of time in advertising? Timing is always important when talking of stand-up comedy or straight up business.
Diversity is a fact, inclusion is a behaviour, belonging is the emotional outcome people want as we evolve out of the pandemic, building refreshed workforces. Today, Craig offers a supporting view.
Today Craig puts a view on how we can put our long history to work for a brighter future.
I thought it may be valuable for you to ponder this presentation summary entitled customer journeys in an omnichannel world.
The other day Craig stumbled upon a business proposal surrounding organizational behaviour change he wrote a few years back for Tribal and a prospective client. The paper talked of peak performance, something Tribal is unquestionably accustomed to. Craig shares a few convictions we know to be true and a couple of rhetorical questions to ponder.
Today Craig talks of engagement and rebel talent. He wishes we'd ask ‘could' rather than ‘should' more often, when exploring or prosecuting a client's business challenges. If we did, we'd generate better creative solutions.
Craig advocates you will encounter a Rob Parson at some point in your career. The question posed today is to promote or not, a person with remarkable abilities to deliver noteworthy revenues, who has scant regard for culture. What would you do?
The song "Hotel California" by The Eagles is one of the most famous songs of the 1970s. Thinkpiece after thinkpiece has been written about the philosophy and morality of the song, much to the chagrin of the band's members. Host Tim Baughman Jr. ignores all that and goes on a quest to find where the literal hotel could be located at based on context clues in the song. Pink champagne on ice not included.
When Craig wrote today's TBS ThinkPiece (on 22 February 2022), it was a cold day (12 degrees in Hong Kong) of numbers and palindromes (words and sentences that maintain the same meaning, whether you read them forward or reverse. Other examples, of course, Anna). It was also a milestone day as he'd just hit the big 30. That is, a few weeks earlier, Craig taught the famous Shouldice Hospital case and the companion models – The Service Profit Chain (SPC) and The Strategic Service Vision (SSV) for the thirtieth time to sharp under-graduates. Learning all the time, here's what Craig's students said about their study of Shouldice Hospital.
As your teams prepare their 2023 operating plans surrounding responses to VOICE, for inspiration, here's some thoughts and five questions that will help you drive growth.
With the view to being prepared, Craig thought you may like to contemplate your responses to the questions posed in the paper attached.
Today Craig encourages us to re-define value. He puts to us five change quests which deal with global presence, customer focus, innovation, nimbleness and sustainability. Speaking of quests, he leaves us with a few questions to contemplate.
Craig knows there's an entrepreneurial streak in many of you, a hankering to start up your new dream business. Here's a tried and tested template to formulate your thoughts, with the view to pitching your idea to potential investors or to help frame your set up. Craig has even offered to advise any of you on your start up idea.
Many of you know Craig's view of culture – being a combination of behaviors – how we behave, beliefs – what's important to the business and its people and decisions – how we make choices surrounding the business. Today Jim Heskett (Professor Emeritus HBS) and Craig offer their pure and applied views on culture and engagement.
Deep focus equally applies to film making or business. The definition being, a technique of photography which permits all distance planes to remain clearly in focus, from close-up range to infinity. Today, Craig invites us to consider leveraging data to aid decision making while driving innovation and business results.
Today Craig's talks of Newton's Third Law of Motion – for every action there is an equal and opposite reaction. Physics is in play with every business and how it behaves.
Cleveland Clinic, based in Ohio, being one of the largest health care centres in the US, has a storied history in clinical excellence and innovation. How the hospital deals with customer (patient) service issues, sustaining operational excellence, employee and customer management systems and the way it perpetually innovates by operating multiple service models within the organisation, is inspiring. Learning from Cleveland Clinic, today Craig talks of their success factors and operational applications for us to consider.
Today's TBS ThinkPiece tackles Professional Client Management, written in response to a question often asked of Craig - what's the best way to tackle this or that client challenge.
Today's TBS ThinkPiece is devoted to and in support of people of a certain age, baby boomers, those you sometimes think should consider retiring. Channeling Mark Twain – “age is an issue of mind over matter. If you don't mind, it doesn't matter”.
Today's TBS ThinkPiece talks about cognition- the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.
Most effective leaders do not leave happiness to chance. They manage their own levels of life satisfaction for higher levels of effectiveness and career endurance. And, of course, they manage the well-being of those they lead for both ethical and practical reasons. Today, Craig offers some thoughts to counter disappointment, uncertainty, and loneliness.
Craig's unashamed plug for the unrecognized growth potential of The Bernbach School (TBS).
Status quo bias is evident when people prefer things to stay the same by doing nothing or tinkering around the edges to convince themselves of forward motion or by sticking with decisions made previously, often years, even decades before. Today Craig talks change, making the case there's no time like the present.
Attached is a thought-provoking piece on client – agency relationships. I invite you to devote the next 13 minutes to reading it. You'll be more the wiser.