Advanced Principles Podcast

In this episode, we ask Shannon about the recently proposed changes affecting our industry, some common compliance issues, and we get into our fast 5 section (watch to find out what that is).

In a little over seven years at AFIP, Shannon has been instrumental in streamlining operational structures and processes. He's always looking for innovative ways AFIP can support its members, agents, and dealers. A natural trainer, Shannon also conducts AFIP certification boot camps. Many of his ideas for service enhancements, such as visual tools and acronyms that make training even more accessible and memorable to boot camp attendees, come from feedback in the field. 

For over 20 years, Travis has performed as an improvisational comedian, performance coach, and corporate training specialist. His coaching practice combines the principles of improvisation and personal performance to help individuals and organizations with mindset, culture, and collaboration. He has worked with companies including JP Morgan Chase, CitiGroup, Jansen Pharmaceuticals, PepsiCo, Under Armor, Gatorade, and Cintas.

Travis Thomas is the Founder of Live,Yes And. Sharing his interactive and inspiring message of purpose, authenticity, and collaboration to audiences and companies across the US. For the past 3 years, he has been the Leadership and Team Dynamics Coach for the USA Men's National Soccer Team.

Wells navigates us through the mental side of playing professional sports and also talks about his transition to his real-life goal of being a Dad. As well as the hardest parts of being a retired professional athlete living in the "real world".

Wells Thompson, was a 9-year Professional Soccer Player (#5 pick in the 2007 MLS Draft and 2010 MLS Cup Champion) and is currently a coach, entrepreneur, and ultrarunner. His faith, relationships, and the sport of soccer have played a critical role in shaping him into the man he is today. He's passionate about helping others reach their full mental, physical and emotional potential, on and off the field through his company Soccer Resilience. 

Our second part with Gina Cocking is loaded with insightful and actionable information for both F&I agents and dealers. Gina will be speaking about the future outlook with administration companies, reinsurance, and tips for single-point dealers.

Gina Cocking is the CEO of Colonnade Advisors, a leading investment bank focused on Mergers and Acquisitions in the business services and financial services industries. She represents the 2% of women who are CEOs at financial institutions and has 20+ years of experience in investment banking and executive leadership.

In part two with Chad Collier, we discuss Carsaver's mission to help consumers save time and money by giving them everyday low prices and payments to buy, finance, lease, and insure all the top brands of new & used cars - right in the palm of their hand. Carsaver also delivers hassle-free buying and worry-free driving with their lifetime powertrain warranty, which covers every vehicle purchase for unlimited miles, and unlimited time at no additional cost.

Chad Collier is the Founder and CEO of CarSaver, an automotive eCommerce and fintech marketplace that helps consumers buy, finance, and insure all brands of new and used cars online. CarSaver's technology powers eCommerce for some of the largest brands in the world including Walmart, Nissan, iHeartMedia, and many of America's largest banks and credit unions. These national partnerships, along with Collier's leadership, have earned CarSaver numerous accolades, including the 2021 PACE Award from Automotive News and recognition as an Inc. 5000 top private company in America. 

Melvin L. Smith, Ph.D. is a Professor in the Department of Organizational Behavior and Faculty Director of Executive Education at the Case Weatherhead School of Management. He is also Chairman of the Board of the Graduate School Alliance for Education in Coaching (GSAEC), Board President of The Edge Sports & Arts Academy and Board Member of the Will-Burt Company (Compensation Committee Chair).

Dr. Smith's research and teaching focus on leadership and emotional intelligence in the workplace, as well as the development and use of human and social capital in organizations through executive coaching.

If you missed any of our episodes in "Fixed Ops February" we have compiled a mix of highlights from the month! Learn from some of the best thought leaders in the automobile industry covering all things service. We will learn about retention, efficiency, and gaining conquest customers.

As "Fixed Ops February" starts to come to a close you can keep your fixed ops department busy all year with Warranty Forever! On this episode of Advanced Principles Podcast, we sit down with the National Business Development Manager for NAE/NWAN, Cliff Childers and we discuss all the benefits Warranty Forever has to offer. We typically see a 29% increase in unit sales, 31% increase in PVR and a 49% increase in customer pay repair orders! Want to learn more about Warranty Forever?https://www.naenwan.com/ads_warrantyforever

Chris has spent the past 15 years working closely with dealers to understand their goals and align Client Command's industry-leading marketing solutions to drive results for their businesses. He leads the team of sales consultants and account managers focused on strategizing with dealers to identify their goals, understand their business challenges, offer training to sales teams and innovate marketing strategies to drive sales.

Total Performance Solutions specializes in helping Automotive Dealers and Repair Facilities design and implement their service department philosophies. They offer on-site dynamic training as well as a unique service advisor placement and development program tailored to each of their partner's specific needs and goals. In addition, we provide process creation geared towards fostering long-term customer relationships and satisfaction. Our results are unparalleled in our industry and we encourage our potential partners to reach out to and meet with our current clients.

 Advanced Principles Podcast welcomes Brandon Doran, President of Total Performance Solutions. Total Performance Solutions is an Automotive Consulting, Training and Distribution Company that specializes in helping automotive dealers enact programs and processes to improve profitability and retention while focusing on preventive care and relationship building.

We appreciate Mike Terry being the first auto dealer on APP. In this final part, we speak with Mike about leadership and building a team.

In our second episode with Mike we learn about his path to obtaining his own dealership, some of the processes that go along with it, and his motivating factors.

Mr. Terry's experience encompasses an enviable variety of auto dealership business management and professional sales talents, including executive leadership, strategic planning, marketing and sales, service department, financing and insurance services, team building and management, customer relations, and negotiations abilities. He enjoys having a lifetime of success in bringing the finest automobiles and automotive service to customers personally and through his staff.

We are finishing off our conversation with Thom and 2021 with the topic of leadership. Do you want to set your team up for success in 2022? Do not miss our second part with Thom.

We welcome Thom Qafzezi the CEO and founder of Molto Crescendo on APP. Thom combines over 20 years of operations leadership and people development experience; with his passion for helping people and organizations excel.

CarOffer is the automotive industry's first instant trade platform. Buy and sell your pre-owned inventory and get your trade cycle into a strict 45-day turn. Want to see a demo? Visit https://www.caroffer.com/ads.

Nick Gerlach is the Vice President of Dealer Relations at CarOffer. In this first episode with Nick, we learn about his journey from getting into the auto industry, working his way up through Sewell Automotive, and growing with CarOffer.

In our third and final part with Steven, Ryan and Steven share their various experiences, thoughts, and outlooks on the automotive industry.

Don't miss this epic APP podcast! The future of the auto industry is here today. Buckle up for the insightful, actionable, and on-point conversation with Steven Apicella of Strategic DX - Your Dealer Experience.

This week we welcome Steven Apicella from Your Dealer Experience. Steven is set out to fill the digital vacancy in the post-sale dealer customer F&I administrator digital vacancy, which has long been overdue.

In our second part with Mason Samuels, we discuss personal finance decisions that will change your life. To finish our conversation with Mason we will have our "Fast Five" questions.

This week on APP we welcome Mason Samuels from True Wealth Advisors, a financial planning firm located in Greenwood Village, CO. Mason will discuss his path to becoming a financial advisor and running his own office.

Part two with Richard Snaith from Xzilon Protection Products is out. This week Richard talks about the chemistry behind the products they offer and how they benefit the dealer and the customer.

On this episode of APP, we welcome Richard Snaith, President of Operations for Xzilon Protection Products. Richard shows us that the American Dream is alive and well as we discuss some of the multiple small businesses he has formed and partnered in. We also cover the various experiences Richard has had within the auto industry.

On this episode of APP, we welcome back Kelly Price the Founder of Changing Lives Foundation. She will be speaking about an event coming up to help you become a more passionate and inspired leader while supporting a great organization.

A big thank you to Kellen Pagel for spending time with us and sharing his knowledge of fitness and nutrition with everyone. We believe you can learn a lot about fitness and nutrition with these relaxed conversations with professionals such as Kellen. We encourage everyone listening who is curious about Orange Theory or have been finding trouble to start their own journey to give it a try.

Kellen Pagel is a former collegiate football and baseball player at the University of Massachusetts. He is currently a certified fitness professional, fitness nutrition specialist, and business owner. If his name sound familiar his Father Mike Pagel was a Quarterback for the Colts, Browns, and Rams in the '80s. We look forward to speaking with him about creating a healthier, happier world from the inside out.

We are back with Jonathan Lucenay the founder and CEO of Client Command, to discuss creating a strategic marketing plan for your dealership, best practices for the future of automotive marketing, and competing at the Ironman World Championship in Hawaii.

On this episode of APP we sit down with Jonathan Lucenay the founder and CEO of Client Command who offers dealers real-time insights into who has started shopping, stopped shopping, or continued shopping in the past 24 hours. We will discuss his true passion for the industry that started at a young age and some of his expert insights on where automotive marketing is heading.

We are back with Chris Dalziel, the Executive Director at London & Capital a wealth management company located in the UK. In this episode, we discuss his insights on the current market, how the US consumer will be shifting, and his love for America.

For our second guest on APP we are excited to have Chris Dalziel, the Executive Director at London & Capital a wealth management company located in the UK. He will discuss the changes in the space since he started, active asset management vs passive asset management, and some of the biggest drivers for returns.

Our second episode of APP with Kelly Price, the founder and CEO of National Automotive Experts / NWAN, is now available! In this episode we dive into the sale of NAE, her philanthropy, and our first fast five section. APP is available through Apple Podcasts, Amazon Music, Google Podcasts, iHeartradio, YouTube, Android, and our website.

This week we speak with Kelly Price, Founder of National Automotive Experts. We discuss Kelly's professional journey, the creation of Warranty Forever, and maintaining a dynamic corporate culture throughout the pandemic.

Our first guest on APP will be Kelly Price, founder and CEO of National Automotive Experts.