Dental Water Cooler

It’s important to consistently do chart audits so that you can track your active patients, inactive patients and new patient data. Wherever your referrals come from, make it count. Show your appreciation. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...] The post The Cost of Communication in Patient Retention appeared first on Dental Water Cooler.

When an employee leaves, don’t panic and hire the first person that comes along. Many employees leave because they don’t feel they have a purpose. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! The post The Cost of Communication with Team Retention appeared first on Dental Water Cooler.

Every time you lose a patient it costs you time and money to replace them, so build on your patient relationships. A smile received makes the receiver feel good and the sender feel good. Everyone is either a customer or a potential customer, so make it a point to greet them. Share your [...] The post Improving your Dental Office “Cred” in the Marketplace – Simply, With Immediate Results appeared first on Dental Water Cooler.

I don’t like to wait, and I don’t want my patients to have to wait for me. Your patients come to their appointment on time, so you should see them on time. Sometimes you might lose a patient due to not seeing patients who are late and that is OK, your other patients will [...] The post Running Behind appeared first on Dental Water Cooler.

The hygienist is the influencer when it comes to patient care and patient retention in your practice. It’s important to not talk too clinically in front of the patient. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! The post The Cost of Communication in Your Hygiene Department appeared first on Dental Water Cooler.

Make sure your conversations are specific to the outcomes you want, such as the outcome of the patient’s dental treatment. The best time to get the message across to the patient is at the end of treatment and during the handover, so it’s important that everyone is on the same page and the message [...] The post Cut the Chit-Chat. Start Being There! appeared first on Dental Water Cooler.

The next natural step after the case presentation is acceptance by the patient. It’s important that you don’t talk too much, once the patient agrees to treatment, stop talking and move on. When you are educating, you want to focus on the consequences of not doing the treatment before going into other specifics. [...] The post The Cost of Communication in Your Case Presentation appeared first on Dental Water Cooler.

It’s important to do a task analysis to see what tasks can be delegated to other team members so that you as a dentist have more time for your patients. When you are assigning tasks you need to make sure that there is open communication and that you are always available for questions. [...] The post The Art of Delegation appeared first on Dental Water Cooler.

A dentist should only do what the dentist can do, other tasks should be handled by team members. As the dentist, you should reach out and call your patient ahead of time to learn more about them. Share your questions and Dr. Moffet will answer you! Are you a member? If [...] The post Who is Doing What? Are The Right People Performing The Right Tasks At The Right Time? appeared first on Dental Water Cooler.

Don’t set unrealistic expectations for others, that you wouldn’t set for yourself. Develop a feedback forum so that you have continuous communication, whether it's positive or negative, to make sure it’s a safe place for everyone. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...] The post The Cost of Communication With Unrealistic Expectations appeared first on Dental Water Cooler.

You really have to be good at business to do well in your dental practice. To have order in your business, it’s important to do proper planning and have systems in place. Share your questions and Dr. Evelyn T. Samuel will answer you! Fill out my Wufoo form! [...] The post Disorder appeared first on Dental Water Cooler.

Patients should be more to you than just teeth and credit cards. Lack of actual communication can be detrimental to your business. Share your questions and Dr. Moffet will answer you! Are you a member? If not, join NOW! “The Ultimate Patient Experience” with Dr. David Moffet will be on air [...] The post Are You Unknowingly Allowing Technology to Kill your Dental Business? appeared first on Dental Water Cooler.

Most high performers become a little obsessed with fine-tuning their clinical acceptance. It’s essential to have a self-managing team. Everyone is able to make the necessary decisions and the day will run smoother. Share your questions and Dr. David Maloley will answer you! Fill out my Wufoo form! [...] The post “Necessity” for Sustained High Performance appeared first on Dental Water Cooler.

Once you have a vision, you should document it, share it with the team and use it as a compass. Make sure that your team members understand their role in the practice’s vision. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...] The post The Cost of Communication in Your Vision appeared first on Dental Water Cooler.

Often times when you have a cluttered desk, it means you are doing too many things that other people could be doing.Sometimes we feel like no one can do something like we can, so we tend to do everything ourselves. Share your questions and Dr. Evelyn T. Samuel will answer you! Fill [...] The post A Cluttered Desk appeared first on Dental Water Cooler.

It’s important to know about the people you will be treating that day, you need to know them as a person. Always be thinking about what you can do to make the patient’s visit better than it was last time. Morning huddles create a smoother, efficient day. Share your questions and Dr. Moffet [...] The post TIME IS MONEY – The Dental Morning Huddle appeared first on Dental Water Cooler.

Start your values and culture from scratch every year, allowing the input from your team. The ultimate leadership tool is leading by example. Share your questions and Dr. David Maloley will answer you! Fill out my Wufoo form! The post “Influence” for Sustained High Performance appeared first on Dental Water Cooler.

Systems are the secret sauce to running your business properly. You don’t want to own a job, you want to own a business that can run in your absence like a well-oiled machine. Share your questions and Dr. Evelyn T. Samuel will answer you! The post Running the Business appeared first on Dental Water Cooler.

When you develop your brand you have to figure out your WHY? Why do you do what you do? - Dr. Robert Pick It’s important for you and your team to go to team meetings and business retreats to 'sharpen your tools'. - Dr. David Moffet Share your questions and Dr. Moffet will [...] The post “Sharpen the Saw” …the value of team meetings and business retreats appeared first on Dental Water Cooler.

Productivity has a deeper meaning than what we typically think it means, it’s so much more. Good efficiency and good focus on significant cases can make you more productive and will be more profitable. Always schedule time for you. It makes you a better person, a better leader and you can serve people better. [...] The post “Productivity“ for Sustained High Performance appeared first on Dental Water Cooler.

If failure was not an option, what would you do differently? It’s not just about practicing dentistry, it’s also about everything else and the fires we have to put out. When you are determining your purpose for your practice, answer 3 questions: Who are we, what do we do, who do we do it [...] The post Practicing Dentistry appeared first on Dental Water Cooler.

You need to know who your patients are, get to know them and make the notes on their chart. Before your patients come in you should read their charts, know their backstory, know what they need. Never leave the patient alone, always set up before the patient comes in. Share your questions and [...] The post Are you making your loyal customers feel special? appeared first on Dental Water Cooler.

Courage and giving yourself permission to suck at a new task is integral to gaining confidence. You have to have courage to define your mission and then defend it. Use fear as a trigger to move forward. Share your questions and Dr. David Maloley will answer you! [...] The post “Courage” for Sustained High Performance appeared first on Dental Water Cooler.

Set your vision without limitations. Failure is not an option. Failure makes you bigger and better and greater. It is a learning opportunity. Your vision is yours and you can create it. You have the ability to create whatever it is that you want. Share your questions and Dr. Evelyn T. Samuel will [...] The post Setting The Vision appeared first on Dental Water Cooler.

Dentists try to save money on things when the easiest way of making money is to do more, and not try to cut costs. Share your questions and Dr. Moffet will answer you! Are you a member? If not, join NOW! “The Ultimate Patient Experience” with Dr. David Moffet will be [...] The post Is saving money actually losing you money? appeared first on Dental Water Cooler.

Leadership is best done by example, not dictatorship.To change your situation, to change your results, you have to change YOU.When you align pleasure and purpose, you have more energy and more fulfillment.You can trigger more energy through voice intonation, hand movement, and being more exaggerated in your emotions. Share your questions and Dr. David [...] The post “Energy“ for Sustained High Performance appeared first on Dental Water Cooler.

Your practice is not limited by its opportunity, its limited by its leader. You have to know what you want, why you want it and who you have to become to get it. When we don’t know what we want, we tend to chase another person’s dream. If you aren’t feeling powerful when you [...] The post “Clarity“ for Sustained High Performance appeared first on Dental Water Cooler.

Make sure your business is systemized so that it runs exceptionally well. The spoken word is far more powerful than the digital word, so it’s important that during handovers the dental assistant conveys exactly what was done and what needs to be done to the patient and at checkout. We need to be talking [...] The post How to Make Your Dental Practice Effective and More Successful appeared first on Dental Water Cooler.

When people believe there is a scarcity in appointments available, they’ll keep the one they originally scheduled. The best way to reduce cancellations is to look at the core of the problems, which is poor handovers. When you cut the costs to save money in your dental practice, you cut the quality of care [...] The post How your poor handovers are dramatically increasing your cancellations, no shows and how to fix them once and for all. appeared first on Dental Water Cooler.

When a dentist is feeling powerful and in control they can serve their patients better. You can’t continue to run and grow your practice by running yourself into the ground, you will eventually burn out and so will your practice and your team will follow. You need to find a way to create upward [...] The post “Accountability“ for Sustained High Performance appeared first on Dental Water Cooler.

It’s important to build relationships with your patients, become their friend, make it about more than the dentistry side, get personal. Use the information that has been previously gathered, to confidently greet your patients. The hygienist should be the first point of contact that the patient trusts, and build the relationships from there. The [...] The post How to build an ultimate patient experience within your dental practice without having to spend an extra penny on marketing appeared first on Dental Water Cooler.