Podcasts about dental business

Your front desk can look busy all day and still leak production, profit, and patience. When phones, check-ins, insurance questions, and balance collections are treated like one giant job, “urgency” wins every time. The ringing phone gets answered, the insurance fire gets put out, and the real growth work quietly disappears: filling tomorrow's hole, following up on that $10,000 treatment plan, and building systems that keep the practice steady even when someone is out.We walk through a cleaner way to think about dental practice management by creating levels inside your admin department. Foundational front desk skills can be trained fast, which means you can hire great people with the right attitude and communication even without deep dental experience. From there, you intentionally develop advanced roles like insurance, treatment coordination, and true leadership. That structure gives your team a path to grow, makes onboarding easier, and stops your practice from depending on one superhero employee who “knows everything.”We also get honest about the office manager role. Promoting the best insurance expert and changing nothing else is not management, it is a title swap. A real dental office manager needs protected time to coach people, track KPIs, improve systems, and drive proactive work that increases case acceptance and reduces schedule chaos. If you want a front desk team that scales, you need clear ownership and redundancy so every critical function has at least two trained people.If you found this useful, subscribe, share the episode with another practice owner, and leave a review so more dentists can find the show. What role on your admin team needs the clearest definition right now?Join Us at our Upcoming Retreat October 2nd and 3rd.  Click Here to Register If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company. Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

We break down why the same operational problems keep resurfacing even after everyone “agrees” in a meeting. We share a simple leadership framework that turns talk into implementation so our dental practice keeps improving without constant reminders. • the hidden cost of repeated meetings and drifting systems • why agreement feels good but fails without a system • a real crown charting conflict that fuels resentment • involving the team through autonomy and a clear why • making a decision without chasing the perfect solution • setting a defined trial period so everyone tests together • building revisit habits with agendas, reminders, and checklists • getting curious when a system fails instead of blaming people • the four-word framework: discuss, decide, try, revisit go to dentalpracticeheroes.com/strategy and book a free strategy call with me. Join Us at our Upcoming Retreat October 2nd and 3rd.  Click Here to Register If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company. Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

In this rare and highly anticipated episode, Dr. George Hariri sits down for an exclusive roundtable with pre-owners Elijah Dunlap, Ben Vickery, and Josh Ward from the Business-Minded Dentist podcast. If you are a dental student or associate looking to transition into ownership, this conversation is packed with proven dental business strategies to help you avoid the common traps that cause 30% to 40% of new owners to make less money than they did as associates.George unpacks the exact dental business strategies Shared Practices uses to help clients achieve 37% to 39% growth in their first year of ownership. This roundtable with pre-owners dives deep into the realities of the modern dental market and why the days of simply "hanging a shingle" are over.Here is what you will learn from this essential conversation:Target "Neglected" Practices: The most explosive growth happens when you acquire a clinic from a retiring doctor who has underdiagnosed their patient base for years. These established patients essentially become a goldmine of new, high-value treatment needs.Prioritize Facility Size: A single-doctor, three-operatory practice is a dying model. You must buy a facility with at least six (preferably seven to twelve) operatories to successfully implement group dental business strategies.Leverage Access to Care: The easiest way to succeed without spending a fortune on marketing is to open a practice in a rural or semi-rural area where patient demand vastly outweighs the supply of dentists.Master Speed and Specialty: Before buying a practice, use your first four to six months out of dental school to build clinical speed and master endodontics and surgical extractions. Referring these cases out kills your profitability and damages patient goodwill.Don't Fear Staff Turnover: Retaining a legacy team is important, but not if it prevents you from establishing your own modern clinical culture. Establish your expectations on day one and let patient retention fund the transition of staff who refuse to adapt.Ready to take the next step in your dental practice journey? Visit https://sharedpractices.comto learn more about our Buyer Representation and Coaching services, designed to help dentists buy, grow, and optimize profitable practices. You can also use our Free Look to evaluate dental practice opportunities with real data before making a decision. For daily Dental Moneyball insights, strategy tips, and updates, follow us across our social channels.

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership. From polishing hearing-aid earpieces to becoming the first female clinical dental technician to qualify in the UK, Caroline Kirkpatrick has taken a pretty incredible—and definitely unconventional—path through dental technology. Caroline joins Barb and Elvis to talk about how a broken denture repair sign outside a dental laboratory sparked her interest in the industry, her early years learning crown and bridge, orthodontics, and working in a dental hospital, and how her curiosity pushed her to learn every side of the profession. Eventually, that curiosity led Caroline to become one of the first four technicians accepted into the UK's pioneering clinical dental technology program in 2010. But Caroline's story doesn't stop at the bench. She built her own laboratory, taught dental technology, treated patients clinically, raised a family, and continued pushing herself into digital dentistry. She shares how she experimented with early digital workflows, 3D printing, digital dentures, and eventually exocad—and why she believes the best digital workflow isn't necessarily the fanciest one, but the one that actually works in the real world. Caroline also talks about working with her sister and daughter in the family lab, the importance of exposing young technicians to different laboratories and workflows, and why sharing the mistakes you've made can sometimes be one of the best ways to help someone else learn. From Scotland to the world of digital dentures, this is a great conversation about curiosity, adaptability, education, and never being afraid to learn something new. You know what's expensive in a dental lab? Most people would say the mill, but the real cost is downtime. When production stops, everything backs up—cases get delayed, technicians get frustrated, and customers start asking questions. That's why reliable equipment matters. Roland DGA's DGSHAPE DWX milling solutions are built for dependable production, helping labs stay on schedule and keep work moving day after day. Less downtime means fewer surprises and more time doing what your lab does best. And when your equipment is reliable, your customers notice the difference. Reliability isn't just a feature—it's the foundation of a successful lab. Visit rolanddental.com to learn more about Roland's DGSHAPE DWX milling solutions.Special Guest: Caroline Kirkpatrick.

Every dentist wants an assistant who anticipates their needs without being asked. Almost nobody does what it takes to get there.Kevin Henry, dental journalist and founder of Dental Assistant Nation, has spent 21 years advocating for dental assistants. In this episode, he shares what makes them disengage, what a good day actually looks like for them, and how to train them the right way.Topics discussed:(00:00) Introduction(03:52) Why your dental assistants aren't engaged(06:13) The skills to instill in every assistant(10:44) Dental assistant schools post-COVID(11:51) The push to turn assistants into hygienists(13:35) Staffing shortage or a retention problem(16:00) The training mistake that backfires(17:26) Setting goals for a role with no numbers(19:07) 3 things assistants actually care about(23:25) How to give your assistant a good day(25:14) The commandments of treating your assistant well(27:40) What's next for AI and staffing(30:24) Conversations to have before someone asks for a raiseCheck out the Dental Assistant Nation podcast:https://dentalassistantnation.com/Learn more about what dental assistants can legally do in your state:https://www.danb.org/This episode was produced by Podcast Boutique https://www.podcastboutique.comJoin Us at our Upcoming Retreat October 2nd and 3rd.  Click Here to Register Join Us at our Upcoming Retreat October 2nd and 3rd.  Click Here to Register If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company. Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

We describe the moment every practice owner knows: you block CEO time to build better systems, then lose it to nonstop interruptions and tiny fires. We share how protecting leadership time, setting clear availability rules, and focusing on KPIs turns you from the bottleneck into the builder of a practice that runs without you. • why CEO time disappears faster than clinical time • protecting leadership time like production time • the difference between reacting all day and creating real growth • a simple closed-door boundary for uninterrupted work • what to do when CEO work feels uncomfortable • starting with KPIs, a problem list, and one-on-ones • spotting repeat questions and turning them into systems • training the team to make decisions without you You can book a strategy, call it dentalpracticeheroes.com/slash strategy. And if this episode resonated with you, I would really appreciate it if you left a review. Use the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking HereTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hello, Voices of the Bench community. This is Casey Baldwin with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS emax Zirconia, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how IPS emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. Join us at the Race For the Future 12 to raise money for the Foundation For Dental Laborary Technology. September 27th in Valley View, Texas! https://dentallabfoundation.org/news-events/race-for-the-future/ Shawn Nowak from Nowak Dental Supplies joins Elvis and Barb to talk all things NOLA LabFest October 15-17th, including the welcome addition to the speaker lineup: martial arts instructor and business coach Jude Grayson. After Jude's keynote at last year's LabFest, the response was strong enough to bring him back for another keynote and a breakout session. The conversation starts with the obvious question: what the heck does a karate instructor know about the dental laboratory industry? As Jude explains, quite a bit. Having practiced martial arts since he was five years old and built a career around teaching, competition, entrepreneurship, and business coaching, Jude draws a surprising number of parallels between martial arts and business. He talks about discipline, competition, confidence, risk, and his “five-year-old board break moment”—the idea that sometimes the ability to succeed is already inside us, and the right coach simply helps unlock it. He also explains how those lessons translate into working with business owners and helping them recognize opportunities they may not see themselves. The conversation then turns toward one of the biggest challenges facing dental laboratories today: knowing when it's time to pivot. With technology, AI, 3D printing, changing doctor workflows, and the evolving DSO landscape continuing to reshape the industry, Jude's NOLA LabFest keynote will focus on how business owners can recognize when change is necessary, decide when to act, and understand the risks that come with being an early adopter. He also shares some great perspective on failure, competition, and why making a bad business decision doesn't necessarily mean you've lost—the real loss comes when you stop competing altogether. Shawn also gives us a look at what else is happening at NOLA LabFest, including education on AI, social media marketing, employee culture, DSOs, and other topics affecting dental laboratories right now. And, of course, there's plenty of the NOLA LabFest fun mixed in, from the masquerade party and distillery tour to the return of Family Feud. It's a conversation about business, leadership, taking risks, and finding ways to keep dental laboratories moving forward—and it all starts with a karate instructor walking into a dental show.Special Guests: Jude Grayson and Shawn Nowak.

Hallo und herzlich willkommen zum Praxis Erfolg Podcast! Gehst du eigentlich mit einem glasklaren System in deine Beratungsgespräche – oder hoffst du immer noch darauf, dass der Patient nach ein bisschen Erklären von alleine nach hochwertigem Zahnersatz fragt? Seien wir ehrlich: Du willst niemanden etwas auf Quatschen, und du bist kein klassischer Verkäufer. Das musst du auch gar nicht sein! Aber ohne eine erprobte Gesprächsstruktur verschenkst du täglich enorme Umsätze und lässt deine Patienten mit ihren eigentlichen Problemen allein. In dieser Folge präsentiere ich dir das legendäre 10-Schritte-Beratungsgespräch nach Prof. Dr. Günter Dhom, das wir in unserer gemeinsamen Masterclass bereits vielfach geschult haben. Die wichtigste Erkenntnis vorab: Kein Mensch hat Lust auf Zahnersatz. Zahnersatz kostet Geld, Zeit und tut im Zweifel weh. Was der Patient wirklich will, ist Lebensqualität, Attraktivität, Selbstbewusstsein und beschwerdefreies Essen! Hör auf, deinen Behandlungserfolg dem Zufall zu überlassen. Lerne, wie du Wünsche erkennst und deinen Patienten souverän zur besten zahnmedizinischen Lösung führst! Das Branchen-Event im September 2026: Erlebe Prof. Dr. Günter Dhom, Dr. Stephan Ziegler (KU64, größte Praxis Deutschlands) und mich live auf der Bühne! Am 18. und 19. September 2026 findet in Düsseldorf die Masterclass of Dental Business statt. Wir sprechen ungeschminkt über Erfolge, aber vor allem über die Fehler, aus denen du direkt lernen kannst. Sichere dir jetzt eines der letzten Tickets: https://www.svenwalla.de/masterclass Möchtest du die Gesprächsführung in deiner Praxis auf das nächste Level heben? Hier kostenloses Erstgespräch buchen: https://www.svenwalla.de Dein Sven Walla

Eight out of ten employees show up disengaged. The other two are doing all the work in your practice.In this episode, Dr. David Maloley explains what's really driving attrition and why a paycheck doesn't cut it anymore. You'll find out which outside forces are quietly commoditizing your practice, the burnout triggers already built in, and how to create an employee experience that holds your practice together.Topics discussed:(00:00) Introduction(03:19) David's dream practice that turned into a nightmare(06:29) What hiring an office manager can't fix (09:18) The forces commoditizing dentistry(18:25) What a bad employee experience looks like(20:10) Three levels of a value-fluent team(21:16) What's really driving patient attrition(23:09) Burnout triggers built into dental practices(25:30) What happens when you stop chasing numbers(30:10) Why vague leadership creates attrition(36:28) The Trust Triangle decision frameworkTake the Commodity Threat Assessment:https://assessment.irreplaceablepractice.com/Listen to more episodes with Dr. David Maloley:https://www.buzzsprout.com/2311108/episodes/14424320https://www.buzzsprout.com/2311108/episodes/14423936This episode was produced by Podcast Boutique https://www.podcastboutique.comRegister for all Free upcoming webinars HERE Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hire another associate, open a second location, drop insurance — or maybe change nothing at all? The truth is, just because your practice can grow doesn't mean it should.In this episode, the DPH coaches will help you figure out what kind of practice actually fits the life you want. You'll hear the mistake that almost buried one of them, the steps you should take before scaling, and the honest questions that reveal whether a bigger practice is right for you.Topics discussed:(00:00) Introduction(02:26) How to make your own decision(06:45) The mistake that can break your practice(09:52) A framework for deciding whether to scale(11:40) The client who was happier staying small(13:12) What type of leader you are (and why it matters)(15:38) One thing to do whether you scale or not(18:30) How to know when you're readyThis episode was produced by Podcast Boutique https://www.podcastboutique.comRegister for all Free upcoming webinars HERE Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership. This week on Voices From the Bench, we finally sit down with someone we've been wanting to have on the show for a LONG time—Philip Gold! Philip grew up in the dental laboratory, quite literally pulling teeth out of formaldehyde bottles in his father Raymond Gold's lab in Atlanta. His father started the laboratory in 1946, and Philip eventually found himself following in those footsteps, although not without first taking a seven-year detour working for Williams Gold. That experience gave him the opportunity to visit laboratories all over the country, learn from some of the best in the industry, and see firsthand how different labs operated. Philip eventually returned to the family laboratory in 1980 and began the process of taking over from his father. What followed was a career built around learning, adapting, building teams, and—most importantly—relationships. Philip shares what it was like stepping into a leadership role at a young age, earning the respect of experienced technicians, and learning that being a leader isn't about knowing everything yourself, but understanding the work well enough to help the people around you succeed. He also talks about selling the laboratory to National Dentex with the goal of giving the business and its people an opportunity to continue growing, only to eventually find his way back into the laboratory world with By Design Dental Studio alongside his daughter Katie and Denise. And if you know Philip, you know he's never stopped learning. He currently holds six CDT certifications, including ceramics, crown and bridge, partials, implants, dentures, and digital. His story about preparing for the digital practical exam is a perfect example of his determination—his first practice run took seven and a half hours for an exam designed to be completed in just over five. So he reorganized, practiced again, changed his workflow, and eventually got it down to under five hours. And of course, Philip isn't pursuing certifications just for himself. He wants to set an example, motivate the next generation of technicians, and encourage more people in the laboratory to continue learning. We also get into the importance of customer service, why relationships are at the heart of this industry, and why sometimes the best thing a laboratory can do is simply pick up the phone and help. Philip shares his philosophy that when something goes wrong, you drop everything and make it right. We talk about giving back to the industry, the people who helped shape Philip's career, and how the dental laboratory community has always been willing to share knowledge when you're willing to ask. And yes… somewhere along the way we also hear the greatest “okey-doke” story in dental laboratory history. Special Guest: Phillip Gold.

Hallo und herzlich willkommen zum Praxis Erfolg Podcast! Eine fähige Praxismanagerin ist das Rückgrat jeder erfolgreichen Zahnarztpraxis – egal ob große Mehrmarker-Praxis oder kompakte Einbehandler-Praxis. Doch in der Realität erleben wir immer wieder, dass die Rolle völlig falsch verstanden wird. Management ist nicht das stumpfe Abarbeiten von Checklisten. Es erfordert Fingerspitzengefühl, Empathie, unternehmerisches Denken und vor allem die Fähigkeit, dem Chef den Rücken wirklich freizuhalten. Wenn du deine Praxismanagerin ständig kontrollieren musst oder Aufgaben über Umwege wieder bei dir landen, läuft etwas gewaltig schief. In dieser Folge gehen wir im Schnelldurchlauf durch die 11 absoluten No-Gos im Praxismanagement. Das Branchen-Event im September 2026: Sichere dir dein Ticket für die Masterclass of Dental Business am 18. und 19.09.2026 in Düsseldorf! Lerne aus den Fehlern und Erfolgen der Besten: Dr. Stephan Ziegler (KU64, größte Praxis Deutschlands), Prof. Dr. Günter Dhom und mir. Diese Aufstellung gibt es nur ein einziges Mal! Jetzt Ticket sichern: https://www.svenwalla.de/masterclass Möchtest du dein Praxismanagement und deine Delegation von Grund auf strukturieren? Hier kostenloses Erstgespräch buchen: https://www.svenwalla.de Dein Sven Walla

Send us Fan MailHave you ever stopped to think about how much damage a single sentence can do?Not an entire law.Not an insurance contract.Not even a court decision.Just...one sentence.A sentence so small that most dentists have probably read past it for decades without giving it a second thought.Yet that one sentence has quietly shaped reimbursement, influenced insurance company behavior, altered clinical documentation, and, in our opinion, cost dentists across America hundreds of millions of dollars."Local anesthesia is usually considered part of..."That sentence has appeared throughout the CDT Code for years.Support the show

Your hygienist spends more time with your patients than you do. That makes them one of the biggest case acceptance drivers you have.This episode shows you how to unlock that potential with the right systems, language, and a true doctor-hygienist partnership. Hygiene consultant Janet Hagerman breaks down how to train your team to talk about treatment, the meeting you should be having every month, and the five steps to the perfect handoff.Topics discussed:(00:00) Introduction(02:08) From hygienist to fractional hygiene officer (05:47) Why hygiene is the bedrock of your practice(08:28) Where to start with your hygiene team(13:08) How to have perio conversations with patients(18:30) Getting them involved in diagnosis and treatment(21:01) The monthly meeting that aligns your team(24:05) Disagree without making anyone look bad(26:22) The perfect handoff sequenceDownload Janet's free step-be-step handoff guide: https://janethagerman.com/tpn/c/C2030/docs/DOC-5ComponentsofHandoff-c2030.pdfConnect with Janet Hagerman:Website | https://janethagerman.com/LinkedIn | https://www.linkedin.com/in/janethagerman/Email | janet@janethagerman.comThis episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hallo und herzlich willkommen zum Praxis Erfolg Podcast! In dieser Folge sprechen wir über ein Thema, das aktuell in aller Munde ist: Künstliche Intelligenz in der Zahnarztpraxis. Überall hört man derzeit dieselbe Frage: „Wird KI bald unsere Arbeit ersetzen?“ Ich sage ganz klar: Das ist die falsche Frage. Die viel spannendere Frage lautet: Welche lästigen Routineaufgaben können wir an eine KI abgeben, damit wir wieder mehr Zeit für das haben, worauf es in einer erfolgreichen Praxis wirklich ankommt? Ob E-Mails formulieren, Texte schreiben, Protokolle erstellen oder Marketingideen entwickeln – KI ist ein fantastisches Werkzeug, das uns enorm viel Zeit spart. Doch je mehr Aufgaben Maschinen übernehmen, desto wertvoller werden die Dinge, die nur wir Menschen können. Möchtest du deinen Praxisalltag so strukturieren, dass du mehr Zeit für Führung und Unternehmenswachstum hast? Buche dir dein kostenloses Erstgespräch bei uns. Wir analysieren deine Praxis und zeigen dir, wo du sofort Zeit Fresser eliminieren kannst: Hier Termin buchen: https://www.svenwalla.de Hier geht es zur Masterclass of Dental Business: https://www.svenwalla.de/masterclass

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one.Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership. Matt Everatt joins Elvis and Barb for a fascinating conversation that takes a deep dive into his journey through the dental laboratory industry and the story behind his book, The Invisible Profession. From discovering dental technology at 16 and specializing in maxillofacial prosthetics and orthodontics to working in hospitals, developing early sleep-apnea appliances, and nearly leaving the profession altogether, Matt's career has taken some seriously interesting turns. Eventually, he helped co-found S4S, building a successful business around sleep-apnea appliances, occlusal splints, orthodontics, and more before eventually stepping away from ownership. But this conversation goes far beyond Matt's career. His book, The Invisible Profession, explores how the dental laboratory industry arrived at a place where technicians and laboratories are often undervalued, pushed into price competition, and expected to simply keep their heads down and produce. Matt shares his thoughts on the "million little things" that shaped the industry, the danger of becoming a "busy fool," and why laboratories need to stop competing solely on price and start becoming known for the value, expertise, and partnership they bring to the dental team. Elvis, Barb, and Matt also talk about the changing landscape of digital dentistry, AI, 3D printing, speed, service, and why the labs that embrace change and remain agile will be the ones positioned for the future. It's an honest, thought-provoking, and ultimately optimistic conversation about where the dental laboratory profession has been, where it is today, and where it can go next.Special Guest: Matt Everatt.

Send us Fan MailToday I want to talk about something that has probably cost the average dental practice more money than almost anything else...Not fee schedules.Not inflation.Not staffing shortages.Not even dental insurance.I'm talking about the unwritten rules that never actually existed.Support the show

Your dental practice feels like it's barely surviving, the team is overwhelmed, and the plan sounds logical: “Once we hire one more assistant or one more hygienist, then we'll fix the systems.” I'm challenging that idea head-on, because waiting doesn't pause the chaos. It feeds it. When we delay training, accountability, and process improvement, we create the exact environment that drives burnout, frustration, and turnover in a short staffed dental office.I walk through the cycle I see constantly in dental practice management: we hire someone, we rush onboarding, the new team member is afraid to ask questions, mistakes pile up, coworkers get resentful, and suddenly we're hiring again. The problem isn't effort, it's predictability. That's why building a systematized dental practice is not a “nice to have.” Clear expectations, simple workflows, and consistent follow-up are powerful staff retention strategies that make the day feel doable and the job worth keeping.You'll get a practical leadership playbook for what to do right now: talk to your team with transparency, pick one recurring friction point to fix instead of launching five projects, and protect training even when the schedule is packed. Training isn't extra work, it's how we reduce future work and help people feel confident, capable, and loyal.If you want help building the systems and training that keep great people, head to dentalpracticeheroes.com/slash strategy and set up a call with me. Subscribe, share this with a practice owner who's stuck in survival mode, and leave a five-star review so more dentists can find the show.Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Where did all the good hygienists go? You may be asking yourself this question, but the truth is they're out there. They're just choosing someone else.In this episode, you'll learn how to become the office people want to work at (and stay). The DPH coaches share how one of them out-recruited six offices for a single hygienist, why your job posting is costing you good candidates, and the interview red flags you can't ignore — even when you're desperate.Topics discussed:(00:00) Introduction(02:45) Landing a hygienist every office wanted(07:12) Doing more with fewer hygienists(09:21) Why recruiting is really sales(12:25) Write an ad that stands out(14:05) Get ahead of turnover before it hits(19:02) Why you should involve your team(20:15) Interview questions that assess culture fit(23:45) Qualities that matter most in a hire(25:38) What's more important than recruitingThis episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Send us Fan Mail"When a dentist invests millions of dollars into a practice, who should that office be designed for?"The patient?The clinical team?Or the dental equipment sales quota?For decades, the industry has answered this question the same way, and most dentists have never stopped to question it.The greatest dental offices are not remembered because they had the most operatories.They are remembered because patients felt cared for from the moment they walked through the door.Perhaps it is time we stopped asking how many operatories can fit into a building......and started asking how many extraordinary patient experiences can be created inside it.Support the show

What does it take to be a better producer? For Dr. Spencer Greer, it's not about chasing new patients or pushing treatment.In this episode, he shares the exact language he uses to present treatment without sounding greedy, losing trust, or pressuring anyone into a "yes." You'll learn where most dentists drop the ball on case acceptance and the traits that turn a surprising hire into a top producer.The best part: the growth you're after is already sitting in your schedule.Topics discussed:(00:00) Introduction(02:03) From salesman to dentist(04:04) Building your career with intention(06:56) Why he hands all production to associates(09:25) The benefit to hiring new associates right out of school(15:30) Communication mistakes (+ how to fix them)(18:46) Having hard conversations without sounding greedy(21:28) Presenting it delicately, with a real example(22:42) How to handle rejection(24:57) More production without more patients(30:48) Dash Production courseUse code PAUL for 10% off Dr. Spencer Greer's Dash Production course! The course starts on July 17th, so sign up here today: https://highleveldentists.com/This episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hello, Voices of the Bench community. This is Casey Baldwin with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS emax Zirconia, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how IPS emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. This week we finally get to sit down with someone we've been talking about ever since meeting him at exocad Insights in Spain—Felix Chung from Imagine USA. What starts as the story of a kid who dreamed of becoming an astronaut quickly turns into one of the most fascinating journeys in digital dentistry. From researching zero gravity at NASA to trimming models in his uncle's dental lab (a job he absolutely hated), Felix shares how an aerospace engineering degree unexpectedly became the perfect foundation for helping shape the digital lab industry. Felix takes us through the early days of Imagine, back when it was known as iMilling, explaining how a brand-new 3Shape scanner, a lot of late-night research, and a willingness to take risks led him to become one of the pioneers of custom implant abutments and titanium bars. He opens up about betting everything on a quarter-million-dollar milling machine that barely worked, buying his uncle out of the business, and how meeting Jordan Greenberg completely changed the trajectory of the company. It's a story full of huge risks, bigger lessons, and the determination it takes to build something from the ground up. The conversation dives deep into the evolution of digital dentistry as Felix explains how Imagine expanded from a milling center into one of the industry's leading providers of CAD/CAM solutions, Exocad, HyperDENT, scanners, mills, and technical support. He shares why hiring great people has always been more important than selling great products, how the industry has shifted between outsourcing and in-house production over the last fifteen years, and why supporting laboratories through every technological change remains the company's biggest priority. We also spend plenty of time talking implants as Felix tells the incredible story behind the Mist implant component line, how a relationship with the United States Navy helped launch the brand, and how partnerships with companies like Keystone and SIC are helping bring better, more affordable restorative solutions to laboratories. Along the way, we discuss OEM versus compatible components, the ever-changing implant landscape, and what's next for Imagine—including new implant systems and a patent-pending angled custom abutment solution that could change how labs manufacture restorations in-house. If you enjoy hearing how innovation, perseverance, and a little bit of luck can transform an entire career, this is an episode you won't want to miss.Special Guest: Felix Chung.

Herzlich willkommen zum Praxis Erfolg Podcast! Schon vor vier Jahren zur WM gab es eine ähnliche Folge – und auch nach dem diesjährigen Ausscheiden der deutschen Nationalmannschaft bei der WM 2026 stellt sich wieder die Frage: Was können wir aus den Fehlern der anderen lernen? Ich bin ein großer Freund davon, andere die Fehler machen zu lassen, um selbst die Abkürzung zu nehmen. Das Kernproblem beim WM-Debakel war nicht mangelndes Talent. Die Jungs auf dem Platz gehören zur Weltspitze. Es war ein reines Führungs- und Strukturproblem – und exakt diese Themen laufen dir in deiner Zahnarztpraxis jeden Tag über die Füße. Von der internen Missgunst durch „Extrawürste“ bei Sonderurlauben bis hin zum kompletten Kommunikationsabbruch zwischen Chef und Team: Die Parallelen sind verblüffend. Hör auf, darauf zu hoffen, dass sich die Stimmung von alleine dreht. Überimm die Eigenverantwortung für dein System und setze klare, transparente Spielregeln für alle! Das Event-Highlight im September 2026: Sichere dir jetzt dein Ticket für die 7. Masterclass of Dental Business am 18. und 19.09.2026 in Düsseldorf! Lerne direkt von den Besten der Branche: Dr. Stephan Ziegler, Prof. Dr. Günter Dhom und mir. Diese Konstellation wird es kein zweites Mal geben! Jetzt Ticket sichern: https://www.svenwalla.de/masterclass Möchtest du deine Praxisprozesse auf das nächste Level bringen? Dann buche dein kostenloses Erstgespräch bei uns: Hier Termin buchen: https://www.svenwalla.de Liebe Grüße Dein Sven Walla Walla Consulting GmbH

Feeling lost? The biggest thing holding your practice probably isn't your team, your overhead, or the economy — it's the stories you're telling yourself.In this episode, Neo Positivity, creator of the Thoughts Become Things movement and author of Your ATM, explains how the brain's "algorithm" can keep you stuck and how to take back control of your thoughts. You'll learn daily exercises and mental habits that combat negative thinking and change how you lead your practice.Topics discussed:Why most of your thoughts run on autopilotThe stories you tell yourself about your practiceWhy the leader is often the real problemHow to stop a negative thoughtWhy your home and work mindset can't be separatedThe question that reveals your purposeThis episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. While at Exocad Insights in Mallorca, Elvis and Barb sit down with Beth Collington, President of Exocad America, to talk about the growth of digital dentistry and how Exocad continues to evolve to meet the needs of technicians, laboratories, and clinicians. Beth shares her thoughts on education, accessibility, and the importance of creating tools that help bring more people into digital workflows while maintaining the flexibility that has made Exocad a favorite throughout the industry. Then Josh Jakson and Robert Norton join the podcast to discuss their roles as Exocad educators, trainers, and laboratory professionals. The conversation covers some of the biggest announcements from Exocad Insights, including AI Crown, Crown Finalization, and ExoHub, and what these developments could mean for the future of laboratory workflows. They also share how real-world production experience influences the way they teach, why Exocad's flexibility remains one of its greatest strengths, and how the software is being used for everything from high-volume crown production to custom grills, jewelry, and even automotive parts. It's a fun conversation filled with practical insight, industry perspective, and a glimpse into where digital dentistry is headed next. Special Guests: Beth Collington, Joshua Jakson, and Robert Norton.

Send us Fan MailYou may know dentistry. You may be clinically excellent. You may care deeply about your patients.But if you are not running the business—with intention, clarity, and authority—then you are operating in a system you don't fully control.And in today's environment, that lack of control is exactly what's putting practices at risk.Support the show

Guten Morgen, guten Abend, gute Nacht! Hier ist der Podcast, der aus Zahnärzten noch erfolgreichere Zahnärzte macht. Heute starte ich mit einem Intro, das von meinem Lieblings-Podcast „Make Economy Great Again“ inspiriert ist. Der große Unterschied zu den Ökonomen: Wir reden heute nicht über die Politik, die wir ohnehin nicht ändern können. Wir reden über das, was DU selbst in der Hand hast – deine eigene Praxis, dein Team und deinen Gewinn. Außerdem spreche ich über eine schmerzhafte Wahrheit im Unternehmertum: Warum viele Gründer nach drei Jahren die blutige Nase der Realität verpasst bekommen und warum der offizielle KZV-Durchschnittsgewinn von 179.000 Euro für diesen anspruchsvollen Job schlichtweg zu wenig ist. Wenn auf deiner BWA unten rechts keine 3 vorne steht, machst du grundlegende Fehler. Sichere dir jetzt dein Ticket für die 7. Masterclass of Dental Business am 18. und 19.09.2026 in Düsseldorf! Jetzt Ticket sichern: https://www.svenwalla.de/masterclass Hier Erstgespräch sichern: https://www.svenwalla.de Dein Sven Walla Walla Consulting GmbH

If your days feel jam-packed but your dental practice still isn't improving, the problem usually isn't effort. It's urgency. The loudest problems in a practice always win, and they trick us into believing we'll work on systems, leadership, and growth “once things slow down.” They don't slow down, and that's exactly why so many practice owners feel stuck, overworked, and quietly frustrated.We unpack the real difference between reactive work and proactive work in dental practice management. Reactive work is the constant stream of fires: insurance denials, upset patients, schedule chaos, staffing surprises, and equipment problems. It keeps the lights on, but it doesn't build the future. Proactive work is what creates a practice that runs without you: onboarding systems, checklists, phone scripts, KPI scoreboards, P&L review, and leader development that prevents issues before they explode.We also talk about why this matters for your key leaders, especially the office manager. Many office managers spend their whole day reacting like a highly skilled admin employee, when what you really need is protected time for true management. I share the shift I had to make when I hit a breaking point, and how blocking and defending CEO time became the turning point for building momentum again.If you're ready to stop living in reaction mode and start building a calmer, more profitable practice, listen now, share this with a colleague, and subscribe so you don't miss what comes next. And if you want help installing systems and protecting proactive time, book a free strategy call at dentalpracticeheroes.com/slash strategy, then leave a review on Apple Podcasts or Spotify.Invest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

What's one thing you've been avoiding in your practice? Maybe it's a slipping standard or a team member no longer pulling their weight — and every week you wait, your practice feels it a little more.In this episode, Katherine Eitel Belt is back to help you finally have these conversations without losing the team you've built. You'll learn how to have what she calls "invitation conversations,” what it takes to get a real commitment, and where coaching ends and micromanaging begins (and why most owners get it backwards).Topics discussed:(00:00) The conversation you keep avoiding(03:29) How a near-firing became an “invitation”(10:01) The clarity that comes before the conversation(12:18) Why owners avoid hard conversations(14:29) When fear-based management backfires(16:06) Team calibration: running the invitation(20:43) Holding boundaries and identifying non-negotiables(23:35) Real-life example of an invitation conversation(27:33) Coaching vs. micromanagingLearn more about Katherine Eitel Belt and the LionSpeak Leadership Academy:https://www.lionspeak.net/This episode was produced by Podcast Boutique https://www.podcastboutique.comInvest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Invest in your Team and the Leaders you Need at the DPH Leadership Intensive Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Herzlich willkommen zum Praxis Erfolg Podcast! Heute starten wir direkt mit einer kleinen Änderung: Ab sofort sind wir hier im Podcast und auf Social Media per Du. Warum? Weil Social Media ein nahbarer Raum ist und ich 98 % meiner Kunden im Programm ohnehin duze. Keine Sorge: Wenn wir uns im persönlichen Erstgespräch kennenlernen, bleibt der Anstand gewahrt und wir starten wie gewohnt beim „Sie“ – danach entscheidest du, wie wir weitermachen. Kommen wir zum heutigen Thema, und das meine ich völlig ernst: Eine gut funktionierende Zahnarztpraxis ist langweilig! Erfolgreiche Unternehmen wie Coca-Cola verändern nicht alle drei Monate ihr Rezept. Ein Bauunternehmer experimentiert nicht bei jedem Haus mit neuem Zement. Warum also erfinden so viele Zahnärzte das Rad bei jeder Patientenaufklärung neu? Wer wirklich erfolgreich sein will, braucht standardisierte Prozesse und Skripte, die immer und immer wieder exakt gleich ablaufen. Hör auf, jeden Tag eine neue Sau durchs Dorf zu treiben. Bring Langeweile in deine Strukturen und zieh deine Skripte konsequent durch! Das Mega-Event im September 2026: Sichere dir jetzt dein Ticket für die 7. Masterclass of Dental Business am 18. und 19.09.2026 in Düsseldorf! Diesmal mit einer absoluten Premiere: Neben Prof. Dr. Günther Dhom ist Dr. Stephan Ziegler (Inhaber der größten Zahnarztpraxis Deutschlands, KU64) als Sondergast dabei. Zwei Tage Vollgas, praxisnahe Hacks und Strategien, die es in dieser Konstellation kein zweites Mal geben wird. Die Plätze sind streng limitiert! Jetzt Ticket sichern: https://www.svenwalla.de/masterclass Möchtest du deine Praxisprozesse von Grund auf strukturieren? Dann buche dein kostenloses Erstgespräch bei uns: Hier Termin buchen: https://www.svenwalla.de Liebe Grüße Dein Sven Walla Walla Consulting GmbH

The best practices aren't built on systems and numbers — they're built on something that's easy to forget.In this episode, Bree Groff breaks down why people are the backbone of a practice and how leaders can bring out their team's best. Working with teams at Google, Microsoft, and Pfizer, she's developed simple exercises and team practices that  drive performance and bring fun to any size practice.Topics discussed:The "performative exhaustion" trapWhat people need more than a paycheckThe most underrated leadership roleHow to make work fun and show that you careTwo simple tools that help teams connectShould you be friends with the people you lead?This episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Fresh off the beaches and lectures of the beautiful island of Mallorca at the exocad Insights 2026 , Elvis and Barb sat down with three incredible women proving that digital dentistry is global, creative, and fueled by passion. First up is Andreea Bordea, a ceramist and lab owner originally from Romania who found her way into dental technology after narrowly missing acceptance into dental school. From analog waxing and staining zirconia with a single A2 shade to opening her own lab in Spain and building a digital workflow around exocad, Andreea shares the journey of learning everything the hard way. She talks about teaching herself digital dentistry, building a team, and how social media unexpectedly became her outlet while working alone in her lab. The conversation also dives into Ivoclar materials, zirconia, and the excitement around new products launched at Insights. Then the microphones turn to Denisse Ramos from for one of the most energetic conversations of the event. Denisse talks about her journey from Enterprise Rent-A-Car and Coca-Cola into the dental industry, eventually becoming a major force in digital workflows, 3D printing, and equipment sales. From Dentsply to Desktop Health and now leading sales at New Stetic USA, Denisse shares stories about mentorship, industry evolution, women in dentistry, and why labs need to charge for their expertise. We all talk about the rise of digital dentistry, treatment planning frustrations, social media, the future of dentures, and the importance of giving back through organizations like Ladies of the Mill and the NADL. Finally, Elvis met Daniela Torres, better known online as “Danny Designer,” a digital designer from Chile whose Instagram portfolio turned into a thriving business. Daniela explains how she taught herself exocad through YouTube before traveling to Madrid for advanced training, eventually working at the MOD Institute in South Carolina before returning to Chile to build her own remote design business. From designing full arch restorations and dentures to handling dozens of cases a day entirely through email and WhatsApp, Daniela proves how powerful digital dentistry and social media have become for technicians worldwide. The conversation wraps with excitement around exocad's newest updates, the exocad Hub, and what it means to be recognized as an exocad Hero.Special Guests: Andreea Bordea, Daniela Torres, and Denisse Lasso Ramos.

Send us Fan MailIncrease clarity, confidence, and connection before the patient leaves your office, and the need to crowdsource disappears.You won't completely eliminate this behavior, but you can dramatically reduce it by controlling when, how, and why patients feel the need to “shop” your treatment plan.Support the show

Technology in dentistry is moving faster than ever, and it's easy to feel like you're falling behind. AI is writing chart notes, robots are helping place implants, and there's a new company pitching you every day.In this episode, Dr. Alan Mead and Paul discuss where dentistry is really headed, what's worth your attention, and what matters most even as the tools evolve.Topics discussed:Microscope dentistryHow tech in dentistry has changed over the past 30 yearsGetting patients to trust your treatment planThe dental task AI is about to automateCould robots actually replace dentists?Why you should beware of new AI toolsThis episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

If you've ever looked around your dental office and thought, “Why am I the only one who cares?”, you're not alone and you're not crazy. We've felt that same disconnect between the emotional weight of practice ownership and a team that seems able to clock out and leave it all behind. That gap can turn into resentment fast, and it's one of the quiet drivers of dentist burnout, poor practice culture, and constant frustration with accountability.We dig into a hard truth in dental practice management: your team will never care the same way you do, because they don't carry the same risk, debt, payroll pressure, and reputation stakes. But “they don't care like an owner” doesn't mean they can't care deeply. The real issue is often the environment we create, especially when every decision funnels through us or through a single fixer on the team. That pattern trains dependence, kills autonomy, and leaves the owner carrying every problem, even on weekends.From there we get practical about dental leadership. We talk about building connection outside of corrective conversations, making small relational deposits that help people feel seen, and creating psychological safety so reasonable mistakes become learning instead of fear. We also share why teams support what they help build, plus a simple framework to invite staff into solutions so they truly own results without needing equity. If you want more engagement, better communication, and a lighter emotional load as an owner, this gives you a clear starting point.If you need help building an engaged team and a healthier dental office culture, reach out for a strategy call, and if this helps you, subscribe, share the episode with another practice owner, and leave a five-star review so more dentists can find it.Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

The most expensive report in your practice is the one you're not opening: the AR report.This episode unpacks why your old AR keeps piling up and how to clean it up without losing patients or overwhelming the front desk. You'll learn how to collect what you're owed (and when to let go), spot problems before they spiral, and build systems that keep it from happening again.Topics discussed:AR system failures and how to prevent themCollecting old AR without losing patientsPatient AR vs. insurance ARThe "zero statement" practice (and how to build one)Weekly metrics every owner should be trackingThis episode was produced by Podcast Boutique https://www.podcastboutique.comCheck out the Growth Program Here Join our Newest and Best Coaching Program, Click Here for More InformationTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Send us Fan MailI want you to ask: Who's making these decisions in my office to “hang up” on effective training opportunities? What power do they hold? And what opportunities are we missing? One of the most surprising things we encounter is when dental offices hang up on our team before hearing a single sentence about the training. Think about that for a moment. Here is a training program specifically designed to help dentists and their teams understand laws that directly impact their profitability, patient communications, and insurance interactions, and some offices choose to end the conversation before learning what is being offered. This was a free training opportunity sponsored by the UDA, and taught by those writing and passing dental insurance reform legislation, meaning Tracy and I at MPMB.Support the show

Your great employee just became a bad leader... what happened?This episode unpacks why even the best employees aren't fit for leadership and how to tell if you've promoted the wrong person. From the traits that make a good lead to awkward demotions, you'll learn how to avoid expensive mistakes (and what to do when you've already made one).Topics discussed:Why great employee struggle in leadership rolesHow to tell if someone's in the wrong seatThe yearly leadership "invite"How to demote without losing themThe accountability chart that takes you out of every decisionAn exercise that reveals how unclear your roles really areSkills that every lead needsThis episode was produced by Podcast Boutique https://www.podcastboutique.comJoin our Newest and Best Coaching Program, Click Here for More Information Use the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking HereTake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn't hurt either. "LIVE" again at the 2026 DLAT meeting, two very different conversations came together around one common theme: the future of dental technology is still being shaped by passionate people willing to learn, teach, and adapt. First, the podcast catches up with returning guest Tiffany Prater from Destination Orthodontic Lab, who shares how her lab journey has evolved from running a large commercial space with employees to building a smaller, more personal business focused on private practices and hands-on craftsmanship. Alongside her is Sydney Ribera, a young technician discovering orthodontics through mentorship, creativity, and a fascination with bending wire and pouring colorful acrylic retainers. The conversation dives into the realities of learning ortho in today's digital world, the importance of organizations like the Orthodontic Resource Group, and why mentorship still matters more than ever in a profession where most of the training happens shoulder-to-shoulder. Then the crew sits down with Marlin Gohn from Argen to talk about everything from next-generation zirconia to massive dental labs in China and the surprisingly common mistakes labs make when choosing disc sizes for milling. Marlin breaks down Argen's new gradient translucency zirconia, explains why nesting strategy matters more than most labs realize, and shares real-world troubleshooting tips that can save labs time, money, and remakes. The conversation also wanders through SLM frameworks, milled gold crowns, PFMs, translating lectures in China, and why some old-school techniques still outperform the newest trends. Special Guests: Marlin Gohn CDT, Sydney Ribera, and Tiffany Prater CDT.

You're alone in your office after hours, staring at the numbers, and you can feel it: the practice has more potential. The hard part isn't the math. The hard part is saying “production goals” out loud without feeling like you've betrayed patient care or turned into a salesperson. We've been trained to talk dentistry, not revenue, so it makes sense that money talk can feel awkward, corporate, or even greedy. We walk through a simple but powerful reframe for dental practice management: if you don't define what production, growth, and profit mean, your dental team will define it for you, and it often turns into pressure, discomfort, and underpresented treatment. That discomfort leaks into case acceptance, financial conversations, and patient trust. Then we use three questions to anchor the conversation in ethics and confidence: do patients need what we recommend, do we do good clinical work, and do we take great care of people through the full experience? When those are true, presenting treatment becomes clarity, not manipulation. From there, dental office metrics stop being “just numbers” and start representing value provided: pain relieved, teeth saved, disease treated, confidence restored. We also make the case that healthy dental practice profitability can improve patient care by funding better technology, training, team retention, and a calmer practice culture that isn't desperate for every yes. If you want a stronger, more aligned team and sustainable dental practice growth, this is the mindset shift that makes the leadership conversations easier. Subscribe to Dental Practice Heroes, share this with a practice owner who hates talking about money, and leave a review so more dentists can find it. What's the one “number” you want your team to see as patient impact?Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch.  Mention DPH and get your first month FREE!Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn't hurt either. This week at the Dental Laboratory Association of Texas Meeting 2026, the microphones stayed hot as three completely different conversations all circled around the same thing: how fast the dental lab industry is evolving. First up, the crew sat down with Tony Aliatim from Axis Dental Milling to talk about going from biomedical engineering and printing silicone heart models for surgeons… to becoming one of the go-to names in dental milling. From industrial machining roots in Michigan to AI-powered calibration systems and Straumann plug-and-play workflows, Tony breaks down how VersaMill machines are helping labs mill everything from zirconia to implant abutments faster, smarter, and safer. Along the way, the conversation dives into HyperDent, trade show madness, wet vs dry milling nightmares, and why dental technicians may not realize how close this industry really is to aerospace-level manufacturing. Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry's best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father's repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It's equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter. Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

Send us Fan MailOrganized dentistry has a choice:            -Either listen to your remaining members and tackle insurance reform, or            -Continue with platitudes over principlesEvery ADA administration, every ADA leader, every state dental association has said the same thing over and over again, “you signed a contract, there's nothing that organized dentistry can do for you.” This statement has been a false narrative for as long as I've been in practice, and it's why Tracy and I finally said, “enough is enough.” It's why the two of us have lobbied, written dental insurance reform bills, and got them passed into law. It's why Utah leads the nation with dental insurance reform. Yet, the ADA has remained silent on what Utah has done, or more specifically, what Tracy and I have done for dentistry here in Utah, and in other states.Support the show

One strategy. An almost infinite ceiling. And most of your competitors aren't willing to do it.In this episode, founder of The Dental Marketer Michael Arias breaks down the no-cost strategy he calls ground marketing. You'll learn what it actually takes to get results, from the exact scripts to use with local businesses to how to identify the person on your team built to run it.Topics discussed:The REAL framework that makes ground marketing actually workWhat most people get wrong about ground marketingThe apartment complex playbookWhat to say when you walk into a new businessHow to work events and fill your signup sheetThe locations most owners overlookTraits the person in charge needs to haveThe mindset shift that helps you overcome rejectionConnect with Michael Arias:https://thedentalmarketer.org/Listen to The Dental Marketer podcast:https://thedentalmarketer.site/podcastThis episode was produced by Podcast Boutique https://www.podcastboutique.com Use the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking Here Check out www.relevanceonlinemarketing.com if you want to get the same great marketing results as Dr. Etch.  Mention DPH and get your first month FREE!Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Most practices are either tracking nothing, tracking everything, or tracking the wrong things entirely — and the result looks the same: a busy practice you can't fully control.This episode will tell you what metrics actually matter and what they're telling you about your practice. Learn how to track KPIs without getting overwhelmed, use data to find trends, and solve problems in your practice.Topics discussed:KPIs to check every weekWhat each metric say about your practice4 scorecards for running your practiceHow to use KPIs to track team performanceLeading vs. lagging indicatorsThe dumbest data point in dentistryWhy a dashboard you check monthly is uselessThe treatment plan acceptance trapThis episode was produced by Podcast Boutique https://www.podcastboutique.comDon't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information. Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Send us Fan MailI had so many titles for this podcast. But, I think you'll get the point...“The Dentist Who Feels Guilty Charging Patients… And Why It's Destroying Their Practice”“Why ‘Being Nice' Is Costing You Hundreds of Thousands in Your Dental Practice”“The Hidden Reason Some Dentists Struggle Financially (It's Not Insurance)”Support the show

Cancellations are up, no-shows are almost expected — and most owners are handling it the wrong way.In this episode, Carrie Webber of Jameson Group walks through what every person in your practice can start doing today to keep patients on the schedule. You'll learn exactly what to say to patients to get them to show up, the front desk mistake that costs you appointments, and the unexpected reason patients don't follow through..lTopics discussed:Three issues every practice is dealing with right nowWhy cancellations and no-shows have increasedThe first step to fixing a cancellation/no-show problemThe strategy most owners try (and why it doesn't work)Seven value-building skills every role needsThe burnout problem hurting your patient experienceHow to audit your entire patient experience in one dayThe front desk mistake that loses patients before they bookPower words that ensure patients show upThe biggest obstacle to patients getting treatmentConnect with Carrie Webber:https://jmsn.comThis episode was produced by Podcast Boutique https://www.podcastboutique.comTitle Options:Stop Charging Cancellation Fees — Do This InsteadSay This and Watch Your No-Show Rate DropThe Words That Get Patients to Actually Show UpThe One Phrase Your Front Desk Needs to Stop SayingStop Saying This to Patients and Improve Your Cancellation RateDon't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information. Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

There's one thing standing between you and a practice that runs without you: delegation. And you're probably doing it wrong — even if you have a leadership team in place.In this episode, the DPH coaches break down the mistakes most owners make when they delegate and how to actually start getting things off your plate without everything falling apart. You'll get real examples of what it looks like to delegate the tasks that stress you out, from payroll to hiring, and everything in between.Topics discussed:The difference between delegation and abdicationWho belongs on a leadership team (and the role most owners get wrong)The mental side of delegation most owners ignoreHow to figure out what to delegate firstThe follow-up habit that keeps everything on trackThis episode was produced by Podcast Boutique https://www.podcastboutique.comAre you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here)Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

We break down why a “slammed” front desk is often a symptom of broken systems, not true patient volume. We show how tighter first conversations, better phone control, and clearer financial expectations eliminate repeat work and reduce burnout.• redundant admin work as the hidden killer of efficiency• cancellations as an upstream conversation problem that creates multiple downstream tasks• phone training as the difference between long meandering calls and confident appointment closes• clear financial presentations to prevent repeated questions and follow-up work• a leadership mindset shift from hiring to system precision• a baseline staffing metric of collections per full-time front desk team member• collecting the full patient portion at scheduling to reduce no-shows and friction• homework question for the team to identify repeat tasks and remove them at the sourceSo if that's something that interests you, please reach out to us, set up a strategy call. Let's talk about it.And if you like what you hear, please give a five star review on Apple for the podcast.Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here)Take Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Exhausted, underproducing... but busy. Sound familiar? Instead of grinding away, you could be building a $1.5 million practice with just two procedures a day.In this episode, the DPH coaches break down block scheduling, guardrails that keep low-dollar procedures from stacking up, treatment planning benchmarks, and how to coach your team into building a profitable schedule — not just a full one.Topics discussed:Why a packed schedule doesn't always equal a profitable oneThe real reason your days feel chaoticBlock scheduling: how to protect your timeWhere low-value procedures belong in your scheduleWhat a $1.5M production schedule looks like day-to-dayHow to diagnose what's wrong with your scheduleFour reasons you have a bad scheduleHow to audit and coach your team without dramaThe leadership mindset shift that ties it all togetherThis episode was produced by Podcast Boutique https://www.podcastboutique.comAre you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  JOIN US AT OUR RETREAT IN TENNESSEE IN APRIL CLICK HERETake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

We challenge the reflex to hire an associate or build more operatories when the real issue is low efficiency and weak utilization. We break down the numbers that reveal the true bottleneck and the practical steps that raise production and profit without adding fixed costs.• why most “space problems” are really efficiency problems • the core rule: do not build a bigger box for a broken system • real-world production per operatory examples and why benchmarks can be too low • expanding hours as the fastest way to increase utilization • the associate trap and how extra providers can reduce profitability • the minimal acceptable production floor of $650 per hour and why owners should aim higher • identifying constraints: new patient flow, hygiene pipeline, procedure time, scheduling • how block scheduling can drive rapid production gains • using evening hours to improve access without increasing overhead • three questions to answer before expanding: DPH, hygiene coverage, fully utilized hours Go to dentalpracticeheroes.com/slash strategy.Are you Ready for a More Proactive CPA?  Email info@itxre.com or check out https://www.itxre.com for more information.  JOIN US AT OUR RETREAT IN TENNESSEE IN APRIL CLICK HERETake Control of Your Practice and Your LifeWe help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.