Podcasts about morning huddle

Is your dental practice's morning huddle a total waste of time? For most clinics, it's treated as just another boring, routine meeting that breeds reactive chaos instead of proactive excellence.In this episode, dental practice experts Kirk Teachout and Zach Shelley expose the truth: your current morning routine might be sabotaging your growth and costing you hundreds of thousands of dollars annually.Discover how a simple, intentional shift in your daily huddle process can transform your team culture, boost patient engagement, and unlock hidden revenue. Kirk and Zach break down concrete, actionable tactics—from pre-huddle prep to accountability frameworks—that will turn your morning meeting into a short, profit-driving powerhouse.

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the Protect College Sports Act, what the fallout could mean for college football, and more.Today's Morning Huddle highlights some big changes coming to the FCS.This episode's Early Riser portion highlights the New Mexico Lobos and head coach Jason Eck. Today's Film Room segment highlights New Mexico Lobos linebacker Jaxton Eck!Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CollegeFootballPlayoff #ProtectCollegeSportsAct #PCSAct #BrendanSorsby #TexasTech #NCAA #TexasTechFootball #RedRaiders #NewMexicoFootball #NewMexicoLobos #JasonEck #JaxtonEck #FCSFootball

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the saga involving Texas Tech quarterback Brendan Sorsby, his potential addition to the NFL's Supplemental Draft, and more.This morning's Morning Huddle features Arch Manning potentially staying another year at Texas, ESPN pushes back on 24-team playoff, and much more.This episode's Film Room Flash segment highlights Temple Owls tight end Peter Clarke.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #collegefootballplayoff #BrendanSorsby #TexasTech #NCAA #TexasTechFootball #RedRaiders #TempleFootball #TempleOwls #PeterClarke #ArchManning #TexasFootball #TexasLongHorns #Big12Football

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around former Alabama Crimson Tide head coach Nick Saban and his concerns, and warning, for the future of college football.This morning's Morning Huddle highlights Kirk Herbstreit's replacement in CFB27, a new NCAA proposal, and much more.This episode's Eye-Opener of the Week segment features the Houston Cougars football program.Today's Film Room Flash segment features Arizona State Sun Devils defensive back Jessiah McGrew.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CollegeFootballPlayoff #CollegeFootballHOF #JessiahMcGrew #ArizonaState #SunDevils #NickSaban #RichRodriguez #HoustonFootball #TexasFootball #HoustonCougars #AlabamaFootball

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the 2027 College Football Hall of Fame now that the ballots and names have been revealed.This morning's Morning Huddle highlights the SMU's latest recruit, Eric Weddle standing behind his criticism of Bryce Underwood, MAC commissioner rips the Power 4 conferences, and much more.Today's Film Room Flash segment features Maryland Terrapins EDGE Sidney Stewart.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CollegeFootballPlayoff #CollegeFootballHOF #SidneyStewart #MarylandFootball #MACFootball #MAC #MarylandTerrapins #TerpsFootball #DeionSanders #EricWeddle #BryceUnderwood #MichiganFootball #MichiganWolverines #SMUFootball #SMUMustangs #ACCFootball #BIigTenFootball #BigTen #SECFootball #BIG12Football

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around private equity and their newfound presence in college football and college athletics. Will PE fast-track CFB to its demise?This morning's Morning Huddle highlights the CFB27 cover leak, Cignetti's concern over CFB sustainability, and more!Today's Film Room Flash segment features Cal Golden Bears wide receiver Ian Strong.This episode's Early-Riser segment features the Georgia State football program.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CollegeFootballPlayoff #CFP #Big12Football #SECFootball #Big12 #SEC #CFB27 #CurtCignetti #IndianaFootball #IndianaHoosiers #CalFootball #California #CalGoldenBears #IanStrong #UtahUtes #UtahFootball #BigTen #BigTenFootball #GeorgiaState

In this episode of Live Bet Saturday, Scott Seidenberg is joined by AJ Hoffman from The Morning Huddle on 94.1 San Antonio's Sports Star to preview the Spurs side of the NBA Finals. Also on the show, Zach Reger from Sports Betting Dime drops by to preview the College World Series regionals before Scott explains why college baseball is growing in popularity at the sportsbooks. Get instant access to expert picks, public betting splits data, and pro betting tools when you join VSiN pro. You can take 17% off an annual subscription when you use promo code: POD26. Click Here to get started. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the ever-growing rivalry between the Texas Longhorns and the Texas Tech Red Raiders, where both the head coaches and the universities themselves are growing hostile towards one another.This morning's Morning Huddle highlights the newest litigation expected to help college football, the Big 12 co-signs a 24-team playoff, and much more.Today's Film Room Flash segment features Ole Miss linebacker Luke Ferrelli.This episode's Early-Riser segment features Georgia State tight end Grant Hollier.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CollegeFootballPlayoff #CFP #TexasTech #TexasTechFootball #TexasFootball #TexasLonghorns #TexasUniversity #TexasTechRedRaiders #GrantHollier #SteveSarkisian #LukeFerrelli #OleMiss #OleMissRebels #OleMissFootball #Big12Football #SECFootball #Big12 #SEC

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the ongoing litigation and suing of former Florida Atlantic players by the University, and what NIL-era is doing to college sports.This morning's Morning Huddle highlights the NCAA denying Brendan Sorsby eligibility to play in 2026, Mike Elko's comments on the College Football Playoff, and much more!Today's Film Room Flash segment features UNC Tar Heels EDGE Melkart Abou-Jaoude.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CollegeFootballPlayoff #CFP #FAU #FAUFootball #FAUOwls #FloridaAtlantic #SECFootball #KirbySmart #MikeElko #BrendanSorsby #NIL #UNCFootball #UNCTarHeels #BillBelichick

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the 24-team College Football Playoff proposal, as numerous pundits, analysts, players and coaches weigh in on the discussion.This morning's Morning Huddle highlights Urban Meyer's loss of respect for Michigan, Ed Orgeron returns to LSU under Lane Kiffin, and much more!Today's Film Room Flash AND Early Riser segment features Indiana Hoosiers wide receiver Nick Marsh.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #BigTenFootball #CollegeFootballPlayoff #CFP #NickMarsh #IndianaHoosiers #IndianaFootball #EdOrgeron #LSU #LSUFootball #LSUTigers #LaneKiffin #UrbanMeyer #JoshPate

The morning huddle may seem like a formality, but it can be one of your best tools to improve productivity in your dental office. Are you using it to its full advantage though? Wes and Liam sit down to discuss the morning huddle on today's episode, as well as other meetings you should be having in your practice to ensure everyone is on the same page and moving in the same direction.To chat with one of our advisors about your practice, contact us today!And stay on top of more practice management insights by reading our blog, subscribing to our newsletter, and attending one of our seminars!

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the potential demise of the NCAA, and seeing the SEC and Big Ten become completely independent conferences.This morning's Morning Huddle highlights Texas Tech quarterback Ben Sorsby's lawsuit against the NCAA, Big Ten's opposition to a 16-team playoff format and exploration into self-governance, and much more.Today's Film Room Flash features Syracuse quarterback Steve Angeli.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #BigTenFootball #BigTen #SteveAngeli #SyracuseFootball #SyracuseOrange #Syracuse #SECFootball #SEC

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the Florida Atlantic Owls and their chances to win the American Conference in 2026. Led under second-year head coach Zach Kittley and quarterback Caden Veltkamp, can the Owls get it done in FAU?This morning's Morning Huddle highlights James Franklin's chip on his shoulder, Sam Houston DB Will Davis passing away, Mascots revealing identity post-graduation, Paul Finebaum's biggest villain in CFB, and much more!This episode's Early Riser segment features Florida Atlantic and quarterback Caden Veltkamp.Today's Film Room Flash features Oklahoma State quarterback Drew Mestemaker.This Week's Morning Meat Grinder features DJ Swearinger and his hit on Andre Ellington from 2012.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CFBRecruiting #CFBTransferPortal #CFBRumors #FAUFootball #FloridaAtlantic #FloridaFootball #DrewMestemaker #OKSU #Cowboys #JamesFranklin #PaulFinebaum #FAUOwls

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around the Virginia Tech Hokies, led by new head coach James Franklin, and their ability to become a powerhouse in the ACC. Mr. Gridiron is also joined by Cotton Bowl VP of Communications Scottie Rodgers, as well as former UAlbany Football coach Jared Ambrose.This morning's Morning Huddle highlights the three P4 conferences agreeing on a 24-team playoff format, Nebraska lands a $5M NIL deal with Matt Rhule, Kirk Herbstreit gives his National Champion prediction, and transfer portal news.This episode's Eye-Opener segment features James Franklin and the Virginia Tech Hokies.Today's Film Room Flash features Navy quarterback Braxton Woodson.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #CottonBowl #NCAAFootball #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CFBRecruiting #CFBTransferPortal #CFBRumors #ScottieRodgers #UAlbanyFootball #UAlbany #UAlbanyGreatDanes #JaredAmbrose

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around former Ole Miss (now LSU) head coach Lane Kiffin talking about the difficulties of recruiting in Ole Miss with the Rebels and their dark history. Meanwhile, Texas head coach Steve Sarkisian joins in and talks about the academic standards of the program. This morning's Morning Huddle highlights the FBS 2025 revenue, Missouri RB Ahmad Hardy's incident, USC's Charles Young's passing, College GameDay's first appearance in 2026, and phenom wide receiver Jabari Watkins cancels his visit to FSU.Today's Film Room Flash features Florida Atlantic quarterback Caden Veltkamp in a spring session from 2025.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #LaneKiffin #OleMiss #LSU #CollegeFootball #FootballPodcast #CFB #NCAAFootball #CollegeFootballPodcast #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #CFBRecruiting #CollegeFootballRecruiting #CFBTransferPortal #CFBRumors #LSUFootball #LSUTigers #OleMissRebels #OleMissFootball #AhmadHardy #MissouriFootball #USCTrojans #USCFootball #FBSFootball #JabariWatkins

Join nationally-credentialed journalist Thomas Christopher in this action-packed episode of Mr. Gridiron - discussing the hottest topics in college football.While you're listening to the show, please make sure to like the video, leave a comment, and subscribe to the channel!Today's episode is built around rumors surrounding the Pac-12 and their expansion to try and once again regain autonomy status within the league.This morning's Morning Huddle highlights the spring transfer portal, Delaware Football and CFB26 usage, R.J. Day's commitment to Northwestern, Sam Leavitt's injury update, and more.Today's Early Risers segment will feature the UCLA Bruins under head coach Bob Chesney.Today's Film Room Flash features Oklahoma State running back Tre Page III and a fantastic run he pulled off while still playing for Tarleton State.Follow along for that, and much more in the latest edition of Mr. Gridiron!The League Winners are a company dedicated to covering the college football and the NFL. Created by Thomas Christopher, TLW was created to give football fans news, highlights, interviews, film review and much more surrounding the game of football.#MrGridiron #CollegeFootball #FootballPodcast #CFB #NCAAFootball #CollegeFootballPodcast #CFBPodcast #NCAA #Football #SportsPodcast #CFB26 #UCLAFootball #UCLABruins #BobChesney #TrePage #OklahomaState #OKST #OKSTFootball #CowboysFootball #RyanDay #RJDay #CFBRecruiting #CollegeFootballRecruiting #CFBTransferPortal #DelawareFootball #DelawareBlueHens #Pac12 #Pac12Rumors #CFBRumors

What if the key to customer loyalty isn't about creating memorable, delightful moments, but about being utterly forgettable in the best possible way? Agility requires more than just rapid campaign execution; it demands a deep-seated ability to re-evaluate and re-engineer core processes in response to shifting customer expectations.Today, we're going to talk about the powerful, and perhaps counterintuitive, idea that the greatest predictor of customer loyalty isn't satisfaction or delight, but simply how easy you are to do business with. We'll explore why reducing customer effort is a critical competitive advantage and how enterprise brands can identify and eliminate the points of friction that drive customers away.To help me discuss this topic, I'd like to welcome, David Avrin, CX Keynote Speaker and Author at Ridiculously Easy International, and keynote speaker at CRMC, taking place June 1-3 in Frisco Texas. About David Avrin One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 28 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  David Avrin on LinkedIn: https://www.linkedin.com/in/davidavrin/ Resources Ridiculously Easy International: https://www.davidavrin.com/ This episode is brought to by CRMC. Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Get the book: Ridiculously Easy to Do Business With by David Avrin: https://share.google/iwUGAonakI63ZU2vR Ridiculously Easy Intl. website: https://www.ridiculouslyeasy.com/ Get the new research report David mentioned: The Frequency of Customer Friction: https://www.ridiculouslyeasy.com/research Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What if the key to customer loyalty isn't about creating memorable, delightful moments, but about being utterly forgettable in the best possible way?Agility requires more than just rapid campaign execution; it demands a deep-seated ability to re-evaluate and re-engineer core processes in response to shifting customer expectations.Today, we're going to talk about the powerful, and perhaps counterintuitive, idea that the greatest predictor of customer loyalty isn't satisfaction or delight, but simply how easy you are to do business with. We'll explore why reducing customer effort is a critical competitive advantage and how enterprise brands can identify and eliminate the points of friction that drive customers away.To help me discuss this topic, I'd like to welcome, David Avrin, CX Keynote Speaker and Author at Ridiculously Easy International, and keynote speaker at CRMC, taking place June 1-3 in Frisco Texas. About David Avrin One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 28 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  David Avrin on LinkedIn: https://www.linkedin.com/in/davidavrin/ Resources Ridiculously Easy International: https://www.davidavrin.com/ This episode is brought to by CRMC. Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Get the book: Ridiculously Easy to Do Business With by David Avrin: https://share.google/iwUGAonakI63ZU2vR Ridiculously Easy Intl. website: https://www.ridiculouslyeasy.com/ Get the new research report David mentioned: The Frequency of Customer Friction: https://www.ridiculouslyeasy.com/research Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if the key to customer loyalty isn't about creating memorable, delightful moments, but about being utterly forgettable in the best possible way?Agility requires more than just rapid campaign execution; it demands a deep-seated ability to re-evaluate and re-engineer core processes in response to shifting customer expectations.Today, we're going to talk about the powerful, and perhaps counterintuitive, idea that the greatest predictor of customer loyalty isn't satisfaction or delight, but simply how easy you are to do business with. We'll explore why reducing customer effort is a critical competitive advantage and how enterprise brands can identify and eliminate the points of friction that drive customers away.To help me discuss this topic, I'd like to welcome, David Avrin, CX Keynote Speaker and Author at Ridiculously Easy International, and keynote speaker at CRMC, taking place June 1-3 in Frisco Texas. About David Avrin One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 28 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  David Avrin on LinkedIn: https://www.linkedin.com/in/davidavrin/ Resources Ridiculously Easy International: https://www.davidavrin.com/ This episode is brought to by CRMC. Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Get the book: Ridiculously Easy to Do Business With by David Avrin: https://share.google/iwUGAonakI63ZU2vR Ridiculously Easy Intl. website: https://www.ridiculouslyeasy.com/ Get the new research report David mentioned: The Frequency of Customer Friction: https://www.ridiculouslyeasy.com/research Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if the key to customer loyalty isn't about creating memorable, delightful moments, but about being utterly forgettable in the best possible way? Agility requires more than just rapid campaign execution; it demands a deep-seated ability to re-evaluate and re-engineer core processes in response to shifting customer expectations.Today, we're going to talk about the powerful, and perhaps counterintuitive, idea that the greatest predictor of customer loyalty isn't satisfaction or delight, but simply how easy you are to do business with. We'll explore why reducing customer effort is a critical competitive advantage and how enterprise brands can identify and eliminate the points of friction that drive customers away.To help me discuss this topic, I'd like to welcome, David Avrin, CX Keynote Speaker and Author at Ridiculously Easy International, and keynote speaker at CRMC, taking place June 1-3 in Frisco Texas. About David Avrin One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 28 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  David Avrin on LinkedIn: https://www.linkedin.com/in/davidavrin/ Resources Ridiculously Easy International: https://www.davidavrin.com/ This episode is brought to by CRMC. Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Get the book: Ridiculously Easy to Do Business With by David Avrin: https://share.google/iwUGAonakI63ZU2vR Ridiculously Easy Intl. website: https://www.ridiculouslyeasy.com/ Get the new research report David mentioned: The Frequency of Customer Friction: https://www.ridiculouslyeasy.com/research Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

In this hour of Live Bet Sunday, Scott Seidenberg is joined by AJ Hoffman, The Morning Huddle on 94.1 San Antonio's Sports Star who previews the Trail Blazers-Spurs series. Plus, Bo Marchionte, NFL Draft Analyst College2pro.com joins the show to preview the NFL Draft.    Get instant access to expert picks, public betting splits data, and pro betting tools when you join VSiN pro. You can take 17% off an annual subscription when you use promo code: POD26. Click Here to get started.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode is all about the simple power of a morning huddle. Tiff and Trish talk about the why behind these daily meetings, including what to include versus not include, how to look for opportunities in the schedule, why everything goes a lot smoother with a bit of communication. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. We are back at you again. We've got another fun topic today. This is one, honestly, we talk about these a lot. We talk about morning huddles. That's what we're gonna do, spoiler alert, morning huddles. We talk about these a lot, but I feel like we have not had an awesome recording, an awesome podcast recording on this in quite a little while. So I'm actually super excited for what's to come. And I've got Ms. here with me today. ​ cleared her calendar for some podcasting time with me today, which I always appreciate and adore. And we're actually, we pre-record these, you guys know this, so I'm just gonna drop this now. It kind of makes it a little funky, because this may be the end of March. I'm not sure where you're gonna get this, where this drops, so enjoy. But we're getting ready for our in-person mastermind. We'll be having another one in September, so that's why I don't mind talking about it. It's the end of February now, recording for March. But we're getting ready for our in-person event. ​ Literally two days from now. I can't believe that I moved podcasting here, but Trish I think we were I was at least sick I had to reschedule everybody's been sick, but holy cow what an amazing week I feel like the energy and the team is is crazy We've got a slew of doctors and office managers coming to Phoenix tomorrow ⁓ At the airport is gonna be wild and I'm excited to see everybody in person Trish. How are you? How excited are you for this mastermind? ​ Trish Lee Ackerman (01:26) so jazzed. They've just been so fun. It's one, it's always just neat to actually be able to like touch the people that we work with, hug the people that we work with, shake hands with the clients, with the new clients, and just on site is always just really, really, really fun. So I am very, excited for this and our weather is perfect for the people that are coming from the cold. So they'll be very happy. The spouses that are attending will really be enjoying the pool. It's just going to be a great, a great experience for everybody. ​ The Dental A Team (01:43) I agree. ​ I agree. think end of February in Phoenix has to be one of the best ideas we've ever had. I remember a couple years ago I have a practice out in Georgia and she and her girlfriends do, they do trips every year and it's this girls trip and it's so cute and it's so fun and they came out here and it was, it would have been like two weeks ago our time now so beginning of February which is always, February in Phoenix is, I think it's the best time. ​ of the year to be in Phoenix. Hands down, February in Phoenix is my favorite month. And it poured. And it was freezing. And she's like, girl, we came here because it was snowing at home. And I was like, I they went to Sedona and it was freezing. And I was like, ⁓ dang it. But now, fast forward, this weekend ⁓ is literally the best time of the year to be here. And when we go in person, the reason this is super relevant is we do ​ Trish Lee Ackerman (02:34) I bet. ​ The Dental A Team (02:51) Morning huddles we implement with all of our practices. We strongly believe in them. We will tell you why. When we come in person to you, we get this really cool energy. And gosh, we love being boots on the ground in offices, seeing where you guys work, seeing how you work together, getting that intel and that information. And it's just, I think all consultants can say, sets us on fire. Having you guys all come to us is just like heartwarming in a way. ​ It touches our souls that you want to be here with us and it's just a different, it's a different energy, a different vibration and having so many really cool brains and minds melding together to help one another and seeing the community and the camaraderie is just so cool. And I just, I'm so excited. So we're, we're stoked. The next one's in September. If you're not coming to this one or you're not, by the time you listen to this, you're not reminiscing on how cool it was. ​ You better be here in September. Hello@TheDentalATeam.com. That's how you're going to get your ticket. You tell us you want to be here, we'll figure out a way. with that, we won't be talking about morning huddles this week because we do them as consultants. But Trish, morning huddles, I know, are super important. think every consultant probably on Earth right now is like, you should be doing morning huddles, especially Dental A Team consultants. What is your why behind a morning huddle? ​ How do you explain the practices? How do we convince the people here that are like, we don't need morning huddle. What's your why? ​ Trish Lee Ackerman (04:28) My why is because number one, communication to me is always like, you're never going to lose from communicating. When you have everybody on the same page in the morning to kind of start to direct the show for the day, it prepares you for those hiccups that can actually come up. There's this, I might have shared this with you, Tiff, there's this, and I don't remember the name of it, but it's a Navy SEAL video. And basically the title of it is like, if you want to change the world, make your bed every morning. ​ The Dental A Team (04:55) Yes. ​ Trish Lee Ackerman (04:58) When I watched that, was like, making the bed every morning, that's the morning huddle for the dental teams. And what he shares is like, if you can't do a simple task, like make your bed in the morning, how are you supposed to be prepared as your day goes on to face something more challenging? Because that's a simple task. The morning huddle is also, it's a pretty simple task, but it's kind of a big one because you get to look at this. Yes, you get to look at the schedule as a team. ​ We don't need to go patient by patient by patient. Everybody can see that they're on the schedule. What we're looking for is our opportunities and to celebrate a win. Like do we have a win from yesterday? That will certainly get the team charged up. But what is happening today? Who's coming in and where are the opportunities, especially like say from the hygiene department, who's coming in on the hygiene schedule today with an existing treatment need? It's clear it's there because they didn't do it last time. ​ We talk to them about it. when can we collaborate real quick on what are we going to do differently today? Do we need new photography? Like what's the story with that patient? But it's to align us as a team, note, like find our places. Like this would be a good place for an emergency. And, and again, just create clarity and accountability on what that day looks like right now. We know the dentistry changes many times and can throughout a day. ​ However, again, when we orchestrate together as a team in the morning and we start to direct the show, those days will, it's almost like it's guaranteed they're going to flow easier. They just are. ​ The Dental A Team (06:38) Yeah, ​ in compare to pull out your, your Navy SEAL video and like really combine those pieces. What you, what you said in there was preparing for preparing for the day. If you can do this task, like when something more difficult comes along. So it made me think as you're speaking there, you're saying, talk about the unscheduled treatment and what are we going to do differently? Because what I, what that said to me that I smashed those two things together in my brain. And I thought, well, if I'm the ​ hygienist or dental assistant and then I'm like, okay doc, what do you want to do? One, efficiency is my jam. One, that is a waste of time. If I've got the patient there but I have to wait for the doctor to come in to have a conversation about the treatment that was on there, we're losing time, we're losing trust, we're losing an opportunity. And then two, if I have to troubleshoot those all day, we haven't already troubleshot them, I'm troubleshooting those all day. ​ and my mill breaks, my mill, my crown broke in the mill. And now I'm troubleshooting that. Plus I've got another patient coming in that has unscheduled treatment that I'm responsible for that I have to get scheduled and I have to get their re-care. But this thing just over here, and now the ultrasonic is spilling water all over the floor. Like if I could have gotten all of those other small, like making the bed style stresses out in the morning with my team informed plans, this broken crown. ​ The ultrasonic, the phones went down, the internet isn't working today. My car broke and I can't get to my appointment. All of these things, these happen every day, every single day. So I think Trish, you'd like, I talk about morning huddles all the time, you guys, but you just changed it. You just even changed the small perspective for me just now and got me lit up of how can I help practices reduce small variable stresses. ​ so that those big stresses have space to live. ​ Trish Lee Ackerman (08:37) Right. Yep. That's exactly it. And if the doctor, you know, let's say there is a nine o'clock patient coming in that has unscheduled treatment from the last visit, but the doctor is now, like his time has now been used up with an emergency and his other patient has three composites that are trying to That's how he's fun. Now, hygienist is always already prepared because we talked about it this morning. We know new photography is going to be necessary and ask the right question. The doctor may not even need to go in there. ​ The Dental A Team (08:55) Yeah. ​ Trish Lee Ackerman (09:07) during that particular time. So it's just the organization of those what ifs that can happen throughout the day. Many teams, what do they usually tell us Tiff? Our huddles aren't productive and we'll go what? Because they literally just sit there and review the schedule. We don't need to. Yeah, I know me too. I'm like, well, no wonder it's boring. That's 15 minutes of your life that you could have slept in 15 more minutes. But when they do just kind of just pull out the meat and potatoes. ​ The Dental A Team (09:08) Yeah. ​ Yeah. ​ And drive's been crazy. ​ Seriously. ​ Trish Lee Ackerman (09:36) Where do we have opportunities on the schedule today? If that, nine o'clock hygiene patient does have existing treatment needs, are we able to slide them over and say, 10, can we make some other things work? And when they do it more like that, when they look at it more as like they're trying to design the business for the day versus just review who's coming in for the day, then they do find them way more productive. ​ The Dental A Team (10:02) Yeah, I completely agree. I thought, Trish, as you were talking there too, I thought how many doctors complain, how many team members are listening today and you can hear your doctor say, how do you not have an x-ray? Or they come in the room or how many hygienists, I know even as a dental assistant, I get so frustrated if he walked in the room and he's like, I need an x-ray. And I'm like, ⁓ I could have had that for him. Like I could have been prepared. I want to be a step ahead. ​ so that we're saving those spaces. And you mentioned like doing the treatment today, same day treatment. If we've already talked about it as a dental assistant, I've preset a tray, not opened, right? But I've got everything that I need that I can throw in a room for when that patient says yes, because we already talked about it. But being a dental assistant, and I speak from the dental assistant space, because I was a dental assistant for a really long time, and I loved it. And being the dental assistant, it would drive me nuts when I didn't have ​ the space, the capacity or the forethought. I didn't know something was coming. And then the hygienist comes at me frantic and rushed because she's like, my gosh, he wants to do this now. And he said it and I didn't, and I'm like, okay, like I'm taking on your energy. And I'm like, my gosh, like now everybody's frantic. And now the feeling goes wrong. And what should have been 30 minutes just took an hour and a half. And the patient that should have been fine, that had a scheduled appointment is now waiting because we just, we weren't prepared. ​ And then I think I offended an office once I didn't mean to but I think I did because they're they loved the doctors loved to go through every single appointment and literally to the point of like 20 modl and I'm like, are we talking about it because it should be a crown? No, that's what we're doing And so I told them like you're just basically telling your team that you can't they can't read a schedule ​ Trish Lee Ackerman (11:48) I'm not wearing glasses. ​ That's exactly it. ​ The Dental A Team (11:57) you should ​ have already done this. Everyone should have already looked at the schedule and if you want to meet with your dental assistants and powwow for every single appointment that way, by all means, but your hygienist in your front office, they were checked out 20 minutes ago. They're out. I think I slightly offended them, but they changed it and they left it. It was fine. Sometimes that's my job, right? It's like, sometimes we have to say the things you don't want to hear and move forward with grace. So we did it. ​ And then you you mentioned well when you mentioned a lot of practices are like they're not productive. I agree. So Trish agrees Sometimes they're not productive. So we come in and we help you make them productive another thing that I hear that I've had to troubleshoot with some offices and I know you have as well is We can't all be there early enough right maybe I have some doctors right I have some moms that drop their kids off in the morning and so they're really kind of skating in or some hygienists that are kind of skating in and ​ Or they've got split shifts. So they've got so many people that they've got multiple, you know, shifts coming in. And I've got some things that I've trouble shot, but what do you, how do you help them navigate that as well Trish to still get the prep and we call it like winning your day. Like how are we, how are we going to win today? ​ Trish Lee Ackerman (13:11) That is a common one, especially for like the larger practices. You know, I have a doctor, I have a practice that there's five doctors, everybody's coming in at different times. So what we have done with that team is they just have, have like mini huddles with their OM. So before, you know, if the, let's say one group comes in at eight, next group comes in at nine, that group comes in at 8.45 and they meet with the OM. So the OM sometimes it's like on some days does depend. She's having three separate huddles. ​ but she's running them just as efficiently as if it was an entire group. So those team members that are coming in at the later shifts, their focus is on like their columns, their hygienists that they're working with that day and the doctor. But as far as like getting out of it, there's always a solution to have a huddle, like always. Some teams will say like, well, we could do the end of the day. I never, ever, ever, ever recommend that. ​ The Dental A Team (13:59) always. ​ Trish Lee Ackerman (14:09) People want to go home. Dentistry is hard. It takes a lot out of us. And if you expect a team to want to sit with you at 4 p.m. or 4 30 p.m. to review tomorrow, it's probably going to land on deaf ears. But those other split shifts, that's the way it's handled. So you have your key people. They meet with the O.M. that is, you know, that was present for the main, the big morning. It's just delivered in a smaller group, but the alignment gets to stay the same. ​ The Dental A Team (14:30) All the other ones. ​ Yeah. ​ Yeah, it's like you're running it like there, you have so many doctors. So you're running it, those doctors are essentially working as an office, right? So you're running them as an office rather than like the full office because you're doing that doctor, their assistants, their hygienist and the crew that will be together. So I love that. I've also had a, I've had a doctor, he was, he was a really funny guy, is Louisiana. ⁓ ​ Trish Lee Ackerman (14:46) Exactly. Yeah. ​ The Dental A Team (15:04) And so he just, he was just a funny guy, you know, and he was like, well, me and my truck, right? Like he's coming in with his big dually from an hour away because he lives on a farm. And he's like, I can't, I can't leave any earlier. And I was like, that's fine. You've got speakerphone in your, your truck. It's going to be surround sound. You're there with them on surround sound in your truck. And he was like, you're right. And I'm like, there's no excuse. You're not doing anything else. You're just driving. So. ​ Trish Lee Ackerman (15:29) Okay. ​ Yes. ​ The Dental A Team (15:33) get there and he actually ended up more often than not getting there on time to do the huddle because he was intentional about it. was just, you just have to, you have to get through the block. You know, you have to see that there is a way around and normally you're gonna accomplish what it is that you're trying to do. I also have another office, both of us have been into this office together. We've done them together and they are really good at ​ Blocks, very good at blocks and they have a lot of blocks, a lot of blockers for huddle because they just, they just, they do. The timing is just not right for 90 % of the team. And that's really, that's really hard. And it's kind of, it was kind of defeating almost to them. Like, this is something that I'm hearing you, we should do this, but like, can't, you know, and it was defeating for them. And I was like, cool, do it at lunch. ​ So what they do is they'll do a 15 minute huddle at the end of their lunch hour. So they go to lunch a little early, you know, they kind of adjusted their schedule there and they'll huddle for the next 24 hours. So they do this afternoon and tomorrow morning and then look at tomorrow afternoon, but then split the day. So they're kind of adjusted it a little bit, but they're still meeting. And what you said in the beginning Trish was communication. And for most of my practices, and I think ​ We all experience this, Trish. Doctors come in and they're like, we need systems and our communication sucks. I'm like, well, you have systems and your communication is because you're not talking to each other. And so they're all in their own little worlds. They're in their own lanes. And what happens is we get this idea of what we want it to be in our lane. know my patients. I'm handling my patients. You do you. And we get siloed. And this and handoffs force communication. ​ Trish Lee Ackerman (17:10) Yes. ​ The Dental A Team (17:33) so that the team is a team. We can't be a team without actually talking to one another and it forces that. And so even for the practices that have to do splits, but they're talking to their OM, their OM is the glue, which actually Trish, what you did there and what they've done is solidify even more that the office manager is the glue of the practice because she's the one that they rely on. ​ Trish Lee Ackerman (17:58) the heart of cell. ​ The Dental A Team (18:02) to ensure that they're communicating correctly. it doesn't, morning huddle, nothing we do. Nothing we do has to be exactly the same as the way somebody else did it. And I think that's the beauty of our consulting and the way that we work with our clients is that we are going to take the system and the idea that we know works and we're tailor it around what's going to work for you. So it's not a one size fits all. It's not an everyday at 7.45, everyone in the country. ​ is meeting for a morning huddle. It's just not. And I have other practices that will do it by video, by Slack. So they'll record the morning huddle, and then the office manager is responsible for meeting with them, and they watch the video together. And kind of very similar, but they've got the video, so they've got the input from the first team, because the doctors and the assistants do kind of mingle a little bit more. ⁓ So it's kind of stacking communication throughout the day. ​ But I think the biggest piece there is it's, yeah. ​ Trish Lee Ackerman (19:01) That's another good one. That is a good ​ one. I personally have not had to roll it out, but I've worked with some practices that have done that. And I mean, there was no complaints and I was on a call with Kiera and ⁓ she was talking to a practice about doing that. So mean, there's always a way. There's always a way. It would just be 15 minutes to look at today and maybe even tomorrow, depending on the size of the team. today, today is really the most important. If we can get 15 minutes. ​ The Dental A Team (19:17) Yes. Yes. ​ Trish Lee Ackerman (19:30) somehow, someway, everybody seeing the plan for the day, then it's probably going to be a much better day than it could have been if you didn't have the 15 minutes set aside for this. ​ The Dental A Team (19:41) I agree. ​ I agree. All right, Trish. So thank you. I really wanted this to be on the go. A why on morning huddles? Because we've talked about morning huddles so much before. And most of our practices, at least, are doing them. I think our action items should be, if you are not doing a huddle, what are the top three things, Trish, that you would tell the doctors and practice managers out there to implement tomorrow if they are not doing morning huddle already? ​ Trish Lee Ackerman (20:10) and not even considering it like they're not gonna have it. Okay, then they've got to do, then they've got to have some form of like say a shared Google Doc where there's the schedule and they can put notes. Somebody's gotta have, they've got to have a view of the day with some kind of commentary that they can go in and I mean, Slack there's that, but maybe just the Google Drive, the schedule's there, they add their commentary, it's reviewed. ​ The Dental A Team (20:13) Yep. ​ Trish Lee Ackerman (20:38) They may be even initial so that they've read it. They can add more commentary, but something with this day in the office has got to be reviewed by the key team members for sure. And if that is something that they do, via a shared document, then that's what they do. it's got, like it's kind of a non-negotiable. It's got to happen. They're going to run into chaos. It's not fair to them. ​ and to have just something at a glance, that wouldn't even take 15 minutes. That'd probably be more, maybe even like five if they were doing it individually. But each provider does need to have a key team member with them. They need to review the day and add commentary and read any other commentary that was placed there. ​ The Dental A Team (21:26) Awesome. Thank you. Thank you. Perfect. All right, guys, go take a look at what you're doing. If you're doing morning huddle, phenomenal. Thank you so much. Drop a five-star review below and let us know what you're doing for your huddle because the ideas will flow. People will read those and they will see what you're doing as well. If you're not doing huddle, if you don't want to do huddle, you're still like, guys, don't believe you. Do what Trish just said. I think that is a beautiful idea. If you're ready to implement huddle and you don't know how or you don't ​ Want to get too crazy with it? Number one, reach out to us, Hello@TheDentalATeam.com. We will send you documents, we will send you information, we will help you. Number two, review your numbers, review your schedule for opportunities, meaning unscheduled treatment, unscheduled re-care, and time for limited emergency exams, and prep for how you're gonna win. What is something that went really well, and how can we make today an even better day than yesterday was? ​ So go do the things Trish. Thank you so much for being here. Thank you for sharing all of your tips and your tricks and all of your freaking almost had patience, but your practices. Like you share your practices. Guys, if you are Trish's client, you are flying high and we get to hear about you all the time because Trish just loves you guys to pieces and raves. So thank you Trish. Yeah. All right, everyone drop us a five star review below. Let us know how you're doing, your huddles. Let us know how you enjoyed this podcast and hello. Trish Lee Ackerman (22:44) Thanks, Tiff. The Dental A Team (22:54) Hello@TheDentalATeam.com and also don't forget to ask us how you can be part of September. Okay, bye guys.

Darin Pritchett, host of The Morning Huddle on SportsRadio 92.3 & 1450 joins Patrick to vent about the Illini loss in the Big Ten Tournament. See omnystudio.com/listener for privacy information.

Meetings don't have to drain time or energy. In fact, they can become one of the most effective tools in a well-run practice! In this episode of the Everyday Oral Surgery Podcast, Dr. Grant Stucki welcomes back Dr. Roger Levin, founder and CEO of Levin Group, for a focused discussion on conducting effective daily business meetings, also known as morning huddles. Dr. Levin challenges the idea that meetings are inherently inefficient and explains why, when done well, they're essential for clear communication in busy oral surgery practices. He breaks down ten practical rules for running effective daily meetings, showing how short, structured check-ins help organize the day, reduce interruptions, and keep teams aligned. The conversation also clarifies what belongs in a daily meeting versus a monthly staff meeting and why office managers play a critical role in setting agendas, managing time, and maintaining focus. Tune in for practical guidance on turning daily meetings into a reliable system that supports efficiency, leadership, and teamwork in your practice!Key Points From This Episode:How meetings gained a reputation as inefficient in business.Why oral surgery practices rely on meetings more than most industries.Three essential meetings for practices: daily business, monthly staff, and annual strategy.A breakdown of Dr. Levin's ten rules for daily business meetings.Rule 1: Start with why and a clear agenda for every meeting.Rule 2: Define the objective so everyone knows what the meeting is for.Rule 3: Invite only the people who truly need to be in the meeting.Rule 4: Start on time and end on time to show respect and leadership.Rule 5: Appoint a facilitator to run and control the meeting.Rule 6: Keep updates brief to maintain focus and momentum.Rule 7: Use a “parking lot” to keep discussions on agenda and save off-topic ideas for later.Rule 8: Encourage participation so meetings stay relevant and engaging.Rule 9: Document action items, assign them, and give deadlines.Rule 10: Follow up immediately so meetings lead to real action.Why short, consistent daily meetings outperform long, infrequent ones.Links Mentioned in Today's Episode:Dr. Roger Levin — https://www.linkedin.com/in/roger-levin-69ab744/ Levin Group — https://levingroup.com/Office Manager Practice Mastery Program — https://levingroup.com/office-manager-practice-mastery-program/Episode 313 — https://podcasts.apple.com/us/podcast/10-power-tips-for-multi-office-practice-growth-with-dr/id1535284898?i=1000717140271Episode 343 —Episode 346 —Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/Dr. Grant Stucki Email — grantstucki@gmail.comDr. Grant Stucki Phone — 720-441-6059

Are you watching the Olympics? Well, Bethany is. She admits that the only thing on her TV for the last week has been the Olympics. She draws inspiration from these athletes in today's episode and challenges all listeners to harness the power of the Olympics. She reminds everyone of the importance of being dedicated to the profession of dentistry like the elite athletes are dedicated to their sport. If your are looking for some Monday inspiration, then look no further than today's episode! 

The Best Dental Marketing Podcast, powered by Dentainment, delivers cutting-edge strategies to help dental practices attract more new patients and grow in today's competitive digital landscape. In this episode, we learn how a focused morning huddle can act as a powerful marketing engine by aligning your Dental Team to convert advertising-driven opportunities into real outcomes like new patients, case acceptance, and social proof. We also explore how integrating small daily habits—reviewing wins, priorities, specific patients, cultural focus, and marketing reminders—creates a consistent patient experience and Dental Practice culture that boosts referrals, profitability, and lifetime value per patient. To learn how call handling by Smith.AI can grow your Dental Practice faster, retain more patients and improve patient satisfaction, visit this link:  https://calendly.com/d/csry-6sv-5rd/dentainment-smith-ai-consultation 


Links & Mentions: Consult booking link: www.dryazdancoaching.com/consult Email me: DrDYazdan@gmail.com Make more money video: www.dryazdancoaching.com/MDM Follow me for more tips: (@DrYazdan) www.instagram.com/dryazdan and (@DrYazdanCoaching) www.Instagram.com/dryazdancoaching Episode Summary: Is your morning huddle just another item on the checklist—or is it your secret weapon for driving team alignment, daily production, and practice morale? In today's episode, Dr. Yazdan shares 5 transformative strategies to turn your morning huddle from flat and forgettable into the most powerful 10 minutes of your entire day. Whether you've been skipping huddles, rushing through them, or simply going through the motions, this episode will help you breathe new life into your leadership—and your practice. From boosting team energy to using data that actually drives results, Dr. Yazdan walks you through a step-by-step system you can start using immediately (or plan to implement in 2026). Either way—this is a practice-changer.

Tiff and Monica talk about the fundamental elements to include when onboarding a new team member, and some of them might surprise you. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. Welcome back. I am just so happy to have all of you. know there are so many people out there that support the Dental A Team in so many amazing ways. And you guys being here downloading these podcasts and having that little, I know Apple allows the like auto download. I always love that. Cause when I'm on flights, I can just, you know, podcast. But you guys being here.   pushing those through for us, being here to just support who we are, what we do is so truly incredible, whether you're a client, a future client, or someone who's just here to listen and you're like, ⁓ you know, never gonna sign up, we don't really have a preference of how you get to us. We just love that you're here. We wanna deliver all of the most amazing information that we possibly can. You might notice we share a lot of information, a lot of tips and tricks, a lot of like, I don't know, feel like, Monica, I feel like they're like.   secrets, trade secrets, right? And people are like, gosh, I'll just listen to your podcast. I'm like, fantastic, do that, do that. When you're ready for someone like Monica, who I have here with us today, you guys, to be like, I'm gonna push you a little bit further. She's here, we're here, and we're ready to help you get to that next level. And as I said, you guys, this is a truly, truly exciting day for us. I have Monica back on the podcast with me today. I am so excited to have you here, Monica. I know.   Monica Gomez (00:57) ⁓ yeah.   The Dental A Team (01:20) Previously, I've kind of given a good spiel of who you are and how we found you. And we got to record a podcast, if you haven't listened to it yet, about this really hiring tips and strategies. But there's so much to learn about Monica, her coaching style and who she is in that episode. So if you haven't listened to it yet, go do that. And as an introduction today, Monica, welcome. I'm so excited to have you here. And I just I'm excited to pick your brain. love I love watching.   I feel like I get to watch the flow of how thoughts come to you and it's just really fun and I love our time together. Thank you for blocking out your morning and being here with me this morning and Monica, how are you? How was your weekend? How's life? How's Monica?   Monica Gomez (02:04) is great and I'm starting off my week with podcasting with you ⁓ and this is so fun. This is my second podcast and I'm so excited to be here. Our first one was really, there was a flow to it, right? It was a ⁓ great little conversation, valuable. We dropped lots of gems, you guys, so go listen to that podcast and I'm excited to be sharing this space again with you, Tish. Thank you for having me.   The Dental A Team (02:19) Yeah.   Thank you, thank you. I do love this and it actually makes me think this is like a little off topic here, but just for a smidgen of time. love the podcast space with you consultant ladies ⁓ on our team because I love that this is a space where I get to, I think I get to share how much I love you guys. Like how much admiration I have, how much I look up to you guys and get to like extract so much.   knowledge and input from you. And I think this is our space of like, truly having some connection time. And we have our one on ones, I mentioned that before, but those are so goal driven and work driven. It makes me think I love relationship and community. And I think that's something that humans are learning again, we're relearning that we need that. I think we lost that for a moment of time here recently and   in the years and we're coming back to that. You kind of don't know what you have until you lose it sometimes and we lost that space. And I think this is our space of true community. We do have our weekly meetings, we have our one-on-ones, we have our data-driven, work-driven time together, but the podcasting space is actually really special to me because I do get to, I get to get to like, want, we get to put you guys out there and I get to just spend this time with you.   And it makes me think you mentioned something on the last podcast that we had recorded together. You mentioned that intentional team time together and that like just clicked. As you're talking, like it clicked for me. This is our intentional time together and instilling that into, infusing that into the workplace. It's really special. And I want doctors and owners and leaders and anyone who's here, dental assistants, treatment coordinators, I don't care who you are. I want you to...   know from the bottom of my heart, this is a really special place and you don't need to go start a podcast unless you want to. But having that intentional time, like coffee time, like go in the break room and have coffee together and talk about your weekend. Like me getting to hear about Monica's family life and Charlie, her puppy, getting to know those pieces of you personally, it changes and it shifts our dynamic. So I wanted to highlight that because as you were speaking, I was like, my gosh, this is   Monica Gomez (04:42) Yeah.   The Dental A Team (04:55) something we haven't had yet because this is only our second podcast together, but that I know I do have with the other consultants and it just totally clicked for me because we just, think, mentioned that in the last one. So Monica, thank you for being here. Thank you for letting me say all that and for giving me this intentional time today.   Monica Gomez (05:12) Yeah, thanks, Tiff. Yeah, I think ⁓ this time together, we get to peek, a little peek behind the veil, right? And yeah, we do have a lot of connection time. It's structured time, right? But the value of unstructured time is just gold. is, ⁓ it builds trust, it builds ⁓ camaraderie, it builds affinity, it builds ⁓ an endearing, right? An endearing kind of sense of   The Dental A Team (05:20) Yeah.   Yeah.   Monica Gomez (05:42) of viewing the other person in a different light. So yeah, I think this is a powerful, like meaningful time. I agree with you. I agree with everything that you said. This is definitely a special magical space. Yeah.   The Dental A Team (05:51) Yeah.   Yeah, thank you.   Awesome. Well, thank you for being here. And again, if you didn't listen to the last podcast, I know this is the third or fourth time we're saying it. You should. This is kind of I think Monica actually helped me choose today's topics that she wanted to speak on. I think they actually naturally flow together. So I would maybe even listen to this one after the last one ⁓ or listen to this one. And then I don't care which order you do it in, but listen to both of them is my is my point here, because today we really we're going to talk about onboarding.   Monica Gomez (06:05) You   The Dental A Team (06:26) And you can onboard anyone, but I think maybe when we add in onboarding the right team member, because the last podcast we recorded was really how to hire the right team member and hiring with intentionality and meaning behind it. And the onboarding, Monica, I think has to flow off of that. If we're not continuously showing up as the person we wanted to hire, like we talked about in the last one.   If we show up in the interview space and we're like, this is who I want you to be, but then we're onboarding and we're like, meh, meh. We're like, this is boring person and we want somebody who's dynamic and fun and engaging and speaking to the patients, but we're like, not that person. I think it makes a huge difference. So Monica, as you've trained people, as you've onboarded, you've trained practices to do this, what are some key highlights that you like to infuse into the onboarding process?   Monica Gomez (07:15) Yeah, great topic. And I agree, this one goes hand in hand with our previous podcast. know, onboarding traditionally has been very much transactional, right? Here's your cubby, here's what you do, here's where you sit, here's how you answer the phones, right? We've got to move. Well, there's a part of it that has to be transactional because you have to learn, you know, what your job is and, you know, the daily to do's.   But I think if we lead with that, it's a mistake. ⁓ As I mentioned before, and we talked about how the workforce has changed, ⁓ and we're leading with connection and engagement and authenticity and all those components that make us unique, I think we, I really feel that we need to move.   from a transactional place to a transformational or transcendental. ⁓ It's gotta be more about behaviors, right? And how we wrap our arms around like this new person that's joining our little family, right? How would you like to be welcomed into a team that would make you feel welcome and received with open arms and warmth? That's how we have to welcome our new people.   The Dental A Team (08:17) Yeah.   Monica Gomez (08:36) You know, we've invested so much time and energy in interviewing our job post, our, you know, filtering our candidates, interviewing, that whole hiring process, offer letter, the whole nine yards. And then we just throw them in, sink or swim. We've got to add, we've got to be intentional and we've got to add more value to the onboarding piece because, you know, people sometimes are left thinking like, gosh,   The Dental A Team (08:54) Yeah.   Monica Gomez (09:05) this is not the place that I thought it was gonna be, right? Like make it the place that you post it on your job ad, right? Like create, you get to be the creator. You're the co-creator, right? This is your platform. Like what do you wanna create for your new people, right? And I think transaction.   It's always part of our industry and in the workforce, right? There is a transactional piece to working. ⁓ But again, that humanist, right? And so one great tip, I'll start with one tip and I'll turn it over to you, Tiff. ⁓ One great tip is have a welcome packet for your team, right? A t-shirt, their name tag, little, you know, if you picked up little sprinkles of who they are and what they like in the interview, like,   The Dental A Team (09:51) Mm.   Monica Gomez (10:02) put together a nice little welcome basket for them, a pen post-it, a nice little saying. I think that's, wow, I mean, that's super impactful on their first day, right? Like, welcome to the team and have everybody go around at Morning Huddle and just give a little shout out as, you know,   The Dental A Team (10:11) Yeah.   I love that. Yeah.   Monica Gomez (10:29) how valuable it is to have a new team member. I think that's super simple and important.   The Dental A Team (10:36) Yeah, I love that. think you hit on something really important there. It's really that feeling of being welcomed, coming into a new space is, I mean, we don't even like going to a party unless we know, a dinner party, unless we know everybody who's gonna be there, right? We're like, I only know two people. Like, is that enough? Right? I got a text from a friend the other day that was, know, or not the other day, it's been a bit, but for, you know, Halloween. And then she's like, I gotta go to this thing with my husband. And like, I don't know anybody. And I was like, okay, like this is, we're all coming into this dinner party not knowing.   anybody else, even if you've done working interviews, you still don't know them. So I love that really just toning in on the personal piece and the relationship, because if you can have a relationship with them, you can, you know, build that camaraderie just from the get go. I think they actually retain information and onboard quicker as well. So I love that. Yeah.   Monica Gomez (11:25) It's hard being an adult, you know? It's hard being an adult. And I think   in the practice, you know, just circling back to our topic on our previous podcast, fun is really important. We forget to have fun as adults, you know? And gosh, you know, think of it like you're in the sandbox again. See through young eyes, see through young eyes. Put those lenses on and just remember what it is to just play in the sandbox.   with your friends, right? And have like that pureness of intention and that pureness of heart and spirit. I think it's just easier when you can kind of connect to that space to welcome others in. And they'll say, I love that you're here. Welcome to the team. How can I make your week and your integration easier? I think that's a gem right there. That's...   The Dental A Team (11:54) Yeah. Yeah.   Mm-hmm.   Monica Gomez (12:21) super valuable for the person receiving and also for the person that's delivering.   The Dental A Team (12:26) I agree. I was thinking,   as you said, you said it's hard being an adult And I thought, yeah, I remember just being like, do you want to swing? Like, there's two, like, do you want to swing with me? Like, that's, we don't do that anymore. Yeah. It was easy. Now it's like, we go to, we're in the same Pilates class 10 times and I'm still like, do I talk to you? Do I not talk to you? And it's like, goodness gracious. So yeah, like just, do you want to swing? Like just, let's just have fun with it. I love that. ⁓   Monica Gomez (12:33) Yeah.   It's easier to fix ones.   The Dental A Team (12:51) And so Welcome Packet is beautiful. if you guys like put it together, it could even be like ⁓ a welcome note card. Like, hey, excited to have you. Like everybody, we write thank you cards to our patients or we write condolence cards or happy birthday or happy anniversary. Like, congrats on your wedding. We write these cards and I've seen them in multiple practices. So I know a lot of people do them. You pass them around to all the team members or the happy birthday for the team members, right? Everybody writes on the card and it's like this little message.   You could do it as simply as that. Like, hey, Monica's starting on Monday, guys. Like, it's Thursday. Let's wrap this up. Let's get this like welcome card together and a candy bar or a little ⁓ bouquet of flowers, like four carnations. Like, it doesn't have to be difficult. It doesn't have to be robust or like over the top. Just speak to who you are and who they are. I love that. And Monica, something you said was we were kind of prepping for this was you don't have to have it all together. And I loved that because we've saw many podcasts on   Monica Gomez (13:32) Yeah.   The Dental A Team (13:48) operations manual and it's fantastic. And I agree with an operations manual and practices come to us and they're like, Monica, we need an operations manual, help us build it. It's like, okay, yes. And it's super cool. Also, it's not a requirement. You can onboard, you can train, you can have them help you build the operations manual while you're training. Don't hold yourself back from onboarding someone successfully.   Monica Gomez (13:59) Yeah.   The Dental A Team (14:15) because you feel like things are missing and I love that you said that. Now, on that same aspect, a job description, super simple, to put together a job description of who they are, how they show up and what their targets are per position and then build off of that to say like, hey, in the first week, two weeks, 30 days and then kind of go from there. Now, implementally, how do you build the action out for...   for teams like that, because I'm an aggriance. I love an operations manual. I think it's great, but it's not end all be all. And just because we get through an operations manual and your consulting journey does not mean you're done. You're set for success and nothing's ever going to happen. I think there's a lot of, we could go on a tangent about operations manuals. We won't today. But how do you do that with your practices you're working with?   Monica Gomez (15:05) Yeah, I mean, I think people ⁓ absorb information and they learn differently. And I think it's really important that we hit on all three things. It's auditory, visual, and kinesthetic. The operations manual or the training manual is valuable, Because it's a resource that you can go to to reference and get a refresher. ⁓ But that shouldn't be your onboarding technique, right? That's like, OK, here you go. Here's the written. ⁓   The Dental A Team (15:30) Yeah.   Monica Gomez (15:34) proof or reference book of what you already learned, right? It is the outcome of your training. ⁓ I think, you know, onboarding can be simple and we make it complicated because everything has to be in writing nowadays and there's value to that. ⁓ But really your team, the biggest piece of ⁓ an employee staying within those 90 days is how we onboarded them.   The Dental A Team (15:48) Yeah.   Monica Gomez (16:03) Did we just give them manual or written instructions and say, okay, here it is, go do it? Or did we say, okay, this week, part of your onboarding is that you're gonna spend time with every single person in this practice in the various roles, including the doctor. You're gonna sit in and listen to the exams and the x-ray take and the hygienist. And you're really gonna understand all the makings of this practice.   it's important that we understand everyone's role and how we contribute to the entire team. So I always recommend that you hire someone and the first three days, break it up. Three, by the way, is a magical number for me. I love everything in series of threes. So three is easy to remember, three things versus five or even four, right? So three days in each role.   And have that person that's learning write down the most impact. What did you learn in these three days sitting with a hygienist? Or what do you want to know more about? This will spark their curiosity. Don't give them a script. Allow them to of grasp the topics and let their curiosity ⁓ be the lead. Take the lead on.   Here's what I want to know more about, or I don't really understand this, or gosh, I didn't know that, right? ⁓ And that goes for experienced employees or people that are new to the industry, right? That's my recommendation. Allow them to spend three days in every single role, like the journey of onboarding, right? Like, I think it's super valuable. And then... ⁓   The Dental A Team (17:32) Yeah.   Fisher.   Monica Gomez (17:51) Again, they could be kind of co-creating your manual with you because what they bring back, the knowledge that they bring back, chances are somebody else is going to have that same curiosity or those same questions, right? Yeah, I think that's a really simple tip. And those also that feedback could be part of your 30, 60, 90 day growth plans. And here's what you're really great at, right? I always like to look at   The Dental A Team (18:04) Yeah.   Monica Gomez (18:22) Think about the growth plan like a sandwich, right? Like there's the beginning, the middle, and the end. And so here's where you are, right? ⁓ Here's where, ⁓ actually, here's your role. Here's where you currently are, and here's where we would like for you to be. And like, what are the steps to get there, right? That should be part of your growth plan, your 30, 60, 90 day growth plan, along with the job description. Yeah, I think, you know,   using the job description like you mentioned as a tool, right, to guide people and also for us to understand like, what are they really great at? What are they really proud of, you know, in this job role? And what do they want to know more about? I think ⁓ I ⁓ one great way to kind of get familiar with someone's knowledge, experience and their desire to grow or learn more about is take the   The Dental A Team (19:03) Thank   Monica Gomez (19:20) the skills and ability portion of the job role and say, tell me three things that you're really great at, that you're really proud of, that you just are an expert in. And then three things that ⁓ you wanna know more about, not weak, right? Things that you don't, let's take that, negative verb out of it, just say three things that you're curious about or three things that you wanna sharpen your skills at. That tells you a lot about their qualifications. ⁓ And I'm really an advocate of ⁓   The Dental A Team (19:22) Mm-hmm.   Yeah. Yes.   Monica Gomez (19:49) eliminating the over-educating and over-matching. This exercise is a great way to kind of level set who your person is, like what's in their brain, right? Like, are you curious about? So I think that's part of like the co-creation of the onboarding and the collaboration, right? This is a partnership, we're in this together. What can I do to help you help me?   The Dental A Team (20:01) Yeah.   Yeah.   Monica Gomez (20:15) and stay. think it's intentional and it is ⁓ structured in a way that's unstructured.   The Dental A Team (20:28) Yeah, for sure. And I think that what you're saying there that co-creation also makes me think of ⁓ like collaborating and co-creating with the people who are going to be doing the training. So if you're not the one who's going to be, if you're an office manager and you're not training this person hands on 100 % of the time, then enlist the team members too. So if this person's job is   I don't know, front desk check-in and she or he has this laundry list of 20 different things that they've got to learn in the series of these 90 days or 30 days or however long you parcel that out for who's helping with those things and allow them to co-create too. And I think what you're saying, the three days, it's like, great, you're learning to answer the phones and confirm appointments. That's what you're doing for three days. You're answering the phone. So you're answering the phones and you're delivering that   patient to whomever, right? You're transferring that patient to whomever they need and you're doing confirmation calls for three days. And then stack on top of that, anything, something you said there, the co-collaborating and the kind of doing it together, but also then enlisting outside perspectives to see what flows together. Because a lot of times our job doesn't necessarily start to end flow in this perfect, beautiful space. Sometimes it's like,   well, I'm doing phones, but I'm doing emails, and I'm doing phones, but I'm checking patients out. And those are very like stark contrasting pieces. And so if we're like jumping them around or trying to do it in what a day might look like, that's very confusing. And it's overwhelming because your brain doesn't operate in that way. You can and you will and you will multitask and they will get it. But when you're learning, you've got to learn succinctly in a flow that makes sense. So you can't start with   Monica Gomez (22:02) and overwhelming.   The Dental A Team (22:17) checking a patient out if you also want them to be doing confirmation calls. Like you've got to find, like you said, your start, your middle and your end and making sure that those pieces flow together and having that outside perspective I think can definitely help. Something you mentioned was those like check-ins. So you're having those conversations with them. So that in itself right there, you guys, if you're not, I want you to pull these action items out too because that in itself, that's an action item. So make sure you've got job descriptions.   make sure you've got some semblance of flow on the pieces that they're responsible for, and then you're checking in with them. And I think frequent check-ins are really smart. We do them in our company with onboarding and we continue them kind of as long as we possibly can forevermore. We do these check-ins because I wanna know where they're at. don't, not necessarily like, did you do this thing? I wanna know like Monica, where are you at today? ⁓   Personally, who are you and where are you at today? Like are we still in alignment because that's the space I think Especially being new to a team. I'm not gonna say I'm not always gonna say hey, I Didn't get this or hey, I need help or hey I'm falling behind or I feel overwhelmed or this is a lot because I don't want to look like I can't do it But if my manager or my lead is like, hey check in how are things going? And I'm like, I think I'm getting it. I think I need more time on this   That's way better than being like, I'm overwhelmed. Like that feels better to me to be like, cool, there's space to have a conversation about this. I'm not complaining or feeling weak or looking as though I can't accomplish something. You are giving the space as a check-in to just be like, hey, tell me where you're at. Okay, great, take the space, take the time, go learn it. Or if I need to show you again, I can.   Monica Gomez (24:06) Yeah, I love that. I love everything that you said. think, ⁓ you know, words create our story, right? And so if we're asking, like, how's it going? ⁓ Are you struggling with anything? ⁓ Our minds automatically go to that negative place, right? So you get to be the creator of the script.   Right. And so if we're saying, Hey, by the way, I heard you answering the phone start, like, listen for the good stuff, right? The good behaviors. Gosh, you were amazing. Greeting that patient. my gosh. I am so proud of you. You are totally getting this and you know, how's everything else going? Right. If you start with that excitement and something positive, that person's already in that positive mindset and it's all about mindset. Right. And if we're concerned that they're not getting it, they're not going to get it.   assume that they are, assume that they are getting it. So gosh, you are, I know you're doing amazing. Tell me all the good stuff. Start.   The Dental A Team (25:08) Yeah, assume good intent, right? Always. We see that constantly. Assume   good intent. I think, Monica, you saying this right here makes me think.   Relationships are relationships, I say that all the time. They just look a little bit different. Like my relationship with Erin is a little bit different than my relationship with you, but my communication skills are gonna be super, they're gonna be the same with the right words, right? So I'm not gonna, communication is communication. And so what we do is we say, okay, this is how you sell a treatment plan. This is how you project to your patients to get them to schedule. And you always start with a positive. You don't ask for a review by saying,   how did everything go today? You say like, oh my gosh, that seemed, you how amazing was your appointment today? Like you're infusing these words in there to get the mindset, but then we don't copy and paste that always into everything that we do. And I think how you show up for anything is how you show up for everything. So show up for your team the same as you're expecting your team to show up for your patients because that's going to translate. And if you're like, oh, it seemed like a,   Gosh, today was a chaotic day, how did you do? It's always chaos, we're in dentistry. Dentistry is chaotic, your days are gonna be crazy. Life is chaotic, you're right, it's always going to be crazy. So saying that, gosh, was, woo, that was a rough day. How are you feeling? Well, I'm feeling really overwhelmed and I'm feeling like I made a really bad decision coming here. I think you're spot on is my point there. So that was beautiful, thank you.   Monica Gomez (26:21) Yeah. And life is chaotic. Period, right? Life is chaotic.   Yeah. And, you know, I when employees share difficult, like a difficult day, you know, like, ⁓ I had a ⁓ client last week share that their new hire said, ⁓ gosh, maybe we shouldn't, you know, ⁓ schedule two crowns back to back because that was really hard. And, you know, my back was hurting. And so, ⁓ you know, the doctor was like, she's already complaining. I'm like, well, okay. Well, how did you respond? Right. Because   The Dental A Team (27:11) Yeah, yeah.   Monica Gomez (27:12) Because, I mean, she's delivering something that's important. She's sharing and she feels comfortable enough to say, hey, that was really hard. That's really what she's saying. That was really hard, right? And so, you know, again, one of my favorite sayings is, you know, get curious, not furious, right? Don't look at it with the negative lens. It's a great way for you to validate, like, how important it is to be seen, and valued, right?   The Dental A Team (27:41) I agree.   Monica Gomez (27:42) And she was opening up because she wanted to be seen, heard, and valued. Like she wanted to be seen. Gosh, I like did those two crowns back to back. My back is hurting me. Are you even valuing that I sat there in fact, right? Even though they could have swapped off with another assistant, but she, you know, she followed him. And so, you know, and my advice was like, you should number one acknowledge that she's sharing, right?   The Dental A Team (27:54) Yeah. Yeah. Yeah.   Monica Gomez (28:11) Thank you so much for sharing that. You're right, that was kind of hard. Let's talk about it as a team tomorrow. Let's find ways to alleviate that when this does happen, right? I mean, the patients wanted to start, like they're ready. Let's do it, right? But where were your other team members? Like, let's talk about this. And so seen, and valued. If you can make anyone new, ⁓ a new employee, an existing employee,   your legacy employees, if you can make them feel and create a space where everyone feels seen, heard, and valued, that's huge. That's like you, you will, your team will love you, your patients will love you because again, it's that invisible kind of energy that's flowing through your practice, right? That creates that great space for employees to wanna stay.   The Dental A Team (29:02) I agree. I totally agree. Thank you, Monica. I think this was ⁓ a really, this is just full of so many gems and ⁓ I love the actual pieces of job description, kind of the, I love your three days, spend three days on it and really just making sure you go through that job description. Look at the to-dos of that position.   Enlist the team to help you. Whoever's gonna be helping to train. I had people specific on my team that were like, these are the things you just, you're stellar at and it's gonna be easy for you to train these things. They trained those. So it doesn't have to be one person. It can be whatever you want it to look like. Just make sure it's built out. You have a plan. Preschedule check-ins. I always make sure we preschedule check-ins and you guys check in with yourself too. think Monica, you gave some really wonderful tips on really making sure that we're showing up the way that we should be.   or the way we want people to show up and really just gut checking and making sure that those things are there. And I loved this. Thank you, Monica. Thank you for your words of wisdom. Thank you for flowing off of it. This was perfect. This was divine. Thank you for helping set up this flow of podcasting today and for just bringing your insight and your wisdom and your years of experience of things that you've seen work and ideas. So thank you, Monica.   Monica Gomez (30:16) Thanks, thanks, Tiff. This is definitely a gem for me. I have so much to share and so much, I love sharing, I love brainstorming, I love sharing what works ⁓ and all the knowledge that we, all of us have, right? This is a beautiful space for us to, you know, share that. And this was so fun. Thanks for inviting me and everyone.   The Dental A Team (30:22) Yeah.   Monica Gomez (30:42) Go out and be fabulous and don't forget to have fun. Have fun.   The Dental A Team (30:47) Yes, I love that.   Thank you. Yes. Go be fabulous. That is like Trish's famous words. I love that she says that. always, I know it always makes it just like, yep, I will. Okay. No, questions. So I love it. Go be fabulous. I agree. Drop us a five star review. Let us know what you thought about this. Let us know what onboarding tips you guys have. Hello@TheDentalATeam.com is an easy place to find us and.   Monica Gomez (30:53) So these are the things.   The Dental A Team (31:10) get recommendations or share your tips and tricks. We really do love that. And also we're on Instagram and Facebook, all of those places. So watch us there. Watch out for us there. Thursdays, once a third Thursday, we have webinars. You guys, we're everywhere. So if you're only following the podcast, check us out. Hello@TheDentalATeam.com, TheDentalATeam.com. We've got all of it listed there as well. Go find us, follow us and listen for more amazing tips from Monica and the rest of the consulting team. Thank you guys and go be fabulous.   Monica Gomez (31:39) you  

Send us a textJoin us today in a frank discussion with Drs. Chris Bulnes and James Wilson on the future of dentistry. Their article, titled the same as this podcast episode, appeared in the West Coast District Dental Association's Check-Up, its monthly newsletter, and in the ADA's Morning Huddle. It delivers a cautionary tale important for dentists today.

Onboarding a new team member has turned into a very transactional process. In this episode, Tiff and Monica discuss how to add authenticity, connection, and engagement to the mix. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:01) Hello, Dental A Team listeners. Welcome back. I am just so happy to have all of you. know there are so many people out there that support the Dental A Team in so many amazing ways. And you guys being here downloading these podcasts and having that little, I know Apple allows the like auto download. I always love that. Cause when I'm on flights, I can just, you know, podcast. But you guys being here.   pushing those through for us, being here to just support who we are, what we do is so truly incredible, whether you're a client, a future client, or someone who's just here to listen and you're like, ⁓ you know, never gonna sign up, we don't really have a preference of how you get to us. We just love that you're here. We wanna deliver all of the most amazing information that we possibly can. You might notice we share a lot of information, a lot of tips and tricks, a lot of like, I don't know, feel like, Monica, I feel like they're like.   secrets, trade secrets, right? And people are like, gosh, I'll just listen to your podcast. I'm like, fantastic, do that, do that. When you're ready for someone like Monica, who I have here with us today, you guys, to be like, I'm gonna push you a little bit further. She's here, we're here, and we're ready to help you get to that next level. And as I said, you guys, this is a truly, truly exciting day for us. I have Monica back on the podcast with me today. I am so excited to have you here, Monica. I know.   Monica Gomez (00:57) ⁓ yeah.   The Dental A Team (01:20) Previously, I've kind of given a good spiel of who you are and how we found you. And we got to record a podcast, if you haven't listened to it yet, about this really hiring tips and strategies. But there's so much to learn about Monica, her coaching style and who she is in that episode. So if you haven't listened to it yet, go do that. And as an introduction today, Monica, welcome. I'm so excited to have you here. And I just I'm excited to pick your brain. love I love watching.   I feel like I get to watch the flow of how thoughts come to you and it's just really fun and I love our time together. Thank you for blocking out your morning and being here with me this morning and Monica, how are you? How was your weekend? How's life? How's Monica?   Monica Gomez (02:05) ⁓ Life is great and I'm starting off my week with podcasting with you ⁓ and this is so fun. This is my second podcast and I'm so excited to be here. Our first one was really, there was a flow to it, right? It was a ⁓ great little conversation, valuable. We dropped lots of gems, you guys, so go listen to that podcast and I'm excited to be sharing this space again with you, Tish. Thank you for having me.   The Dental A Team (02:21) Yeah.   Thank you, thank you. I do love this and it actually makes me think this is like a little off topic here, but just for a smidgen of time. love the podcast space with you consultant ladies ⁓ on our team because I love that this is a space where I get to, I think I get to share how much I love you guys. Like how much admiration I have, how much I look up to you guys and get to like extract so much.   knowledge and input from you. And I think this is our space of like, truly having some connection time. And we have our one on ones, I mentioned that before, but those are so goal driven and work driven. It makes me think I love relationship and community. And I think that's something that humans are learning again, we're relearning that we need that. I think we lost that for a moment of time here recently and   in the years and we're coming back to that. You kind of don't know what you have until you lose it sometimes and we lost that space. And I think this is our space of true community. We do have our weekly meetings, we have our one-on-ones, we have our data-driven, work-driven time together, but the podcasting space is actually really special to me because I do get to, I get to get to like, want, we get to put you guys out there and I get to just spend this time with you.   And it makes me think you mentioned something on the last podcast that we had recorded together. You mentioned that intentional team time together and that like just clicked. As you're talking, like it clicked for me. This is our intentional time together and instilling that into, infusing that into the workplace. It's really special. And I want doctors and owners and leaders and anyone who's here, dental assistants, treatment coordinators, I don't care who you are. I want you to...   know from the bottom of my heart, this is a really special place and you don't need to go start a podcast unless you want to. But having that intentional time, like coffee time, like go in the break room and have coffee together and talk about your weekend. Like me getting to hear about Monica's family life and Charlie, her puppy, getting to know those pieces of you personally, it changes and it shifts our dynamic. So I wanted to highlight that because as you were speaking, I was like, my gosh, this is   Monica Gomez (04:44) Yeah.   The Dental A Team (04:57) something we haven't had yet because this is only our second podcast together, but that I know I do have with the other consultants and it just totally clicked for me because we just, think, mentioned that in the last one. So Monica, thank you for being here. Thank you for letting me say all that and for giving me this intentional time today.   Monica Gomez (05:15) Yeah, thanks, Tiff. Yeah, I think ⁓ this time together, we get to peek, a little peek behind the veil, right? And yeah, we do have a lot of connection time. It's structured time, right? But the value of unstructured time is just gold. is, ⁓ it builds trust, it builds ⁓ camaraderie, it builds affinity, it builds ⁓ an endearing, right? An endearing kind of sense of   The Dental A Team (05:23) Yeah.   Yeah.   Monica Gomez (05:44) of viewing the other person in a different light. So yeah, I think this is a powerful, like meaningful time. I agree with you. I agree with everything that you said. This is definitely a special magical space. Yeah.   The Dental A Team (05:53) Yeah.   Yeah, thank you.   Awesome. Well, thank you for being here. And again, if you didn't listen to the last podcast, I know this is the third or fourth time we're saying it. You should. This is kind of I think Monica actually helped me choose today's topics that she wanted to speak on. I think they actually naturally flow together. So I would maybe even listen to this one after the last one or listen to this one. And then I don't care which order you do it in, but listen to both of them is my is my point here, because today we really we're going to talk about onboarding.   Monica Gomez (06:07) You   The Dental A Team (06:28) And you can onboard anyone, but I think maybe when we add in onboarding the right team member, because the last podcast we recorded was really how to hire the right team member and hiring with intentionality and meaning behind it. And the onboarding, Monica, I think has to flow off of that. If we're not continuously showing up as the person we wanted to hire, like we talked about in the last one.   If we show up in the interview space and we're like, this is who I want you to be, but then we're onboarding and we're like, meh, meh. We're like, this is boring person and we want somebody who's dynamic and fun and engaging and speaking to the patients, but we're like, not that person. I think it makes a huge difference. So Monica, as you've trained people, as you've onboarded, you've trained practices to do this, what are some key highlights that you like to infuse into the onboarding process?   Monica Gomez (07:16) Yeah, great topic. And I agree, this one goes hand in hand with our previous podcast. know, onboarding traditionally has been very much transactional, right? Here's your cubby, here's what you do, here's where you sit, here's how you answer the phones, right? We've got to move. Well, there's a part of it that has to be transactional because you have to learn, you know, what your job is and, you know, the daily to do's.   But I think if we lead with that, it's a mistake. ⁓ As I mentioned before, and we talked about how the workforce has changed, ⁓ and we're leading with connection and engagement and authenticity and all those components that make us unique, I think we, I really feel that we need to move.   from a transactional place to a transformational or transcendental. ⁓ It's gotta be more about behaviors, right? And how we wrap our arms around like this new person that's joining our little family, right? How would you like to be welcomed into a team that would make you feel welcome and received with open arms and warmth? That's how we have to welcome our new people.   The Dental A Team (08:19) Yeah.   Monica Gomez (08:37) You know, we've invested so much time and energy in interviewing our job post, our, you know, filtering our candidates, interviewing, that whole hiring process, offer letter, the whole nine yards. And then we just throw them in, sink or swim. We've got to add, we've got to be intentional and we've got to add more value to the onboarding piece because, you know, people sometimes are left thinking like, gosh,   The Dental A Team (08:55) Yeah.   Monica Gomez (09:06) this is not the place that I thought it was gonna be, right? Like make it the place that you post it on your job ad, right? Like create, you get to be the creator. You're the co-creator, right? This is your platform. Like what do you wanna create for your new people, right? And I think transaction.   It's always part of our industry and in the workforce, right? There is a transactional piece to working. ⁓ But again, that humanist, right? And so one great tip, I'll start with one tip and I'll turn it over to you, Tiff. ⁓ One great tip is have a welcome packet for your team, right? A t-shirt, their name tag, little, you know, if you picked up little sprinkles of who they are and what they like in the interview, like,   The Dental A Team (09:53) Mm.   Monica Gomez (10:04) put together a nice little welcome basket for them, a pen post-it, a nice little saying. I think that's, wow, I mean, that's super impactful on their first day, right? Like, welcome to the team and have everybody go around at Morning Huddle and just give a little shout out as, you know,   The Dental A Team (10:12) Yeah.   I love that. Yeah.   Monica Gomez (10:31) how valuable it is to have a new team member. I think that's super simple and important.   The Dental A Team (10:37) Yeah, I love that. think you hit on something really important there. It's really that feeling of being welcomed, coming into a new space is, I mean, we don't even like going to a party unless we know, a dinner party, unless we know everybody who's gonna be there, right? We're like, I only know two people. Like, is that enough? Right? I got a text from a friend the other day that was, know, or not the other day, it's been a bit, but for, you know, Halloween. And then she's like, I gotta go to this thing with my husband. And like, I don't know anybody. And I was like, okay, like this is, we're all coming into this dinner party not knowing.   anybody else, even if you've done working interviews, you still don't know them. So I love that really just toning in on the personal piece and the relationship, because if you can have a relationship with them, you can, you know, build that camaraderie just from the get go. I think they actually retain information and onboard quicker as well. So I love that. Yeah.   Monica Gomez (11:26) It's hard being an adult, you know? It's hard being an adult. And I think   in the practice, you know, just circling back to our topic on our previous podcast, fun is really important. We forget to have fun as adults, you know? And gosh, you know, think of it like you're in the sandbox again. See through young eyes, see through young eyes. Put those lenses on and just remember what it is to just play in the sandbox.   with your friends, right? And have like that pureness of intention and that pureness of heart and spirit. I think it's just easier when you can kind of connect to that space to welcome others in. And they'll say, I love that you're here. Welcome to the team. How can I make your week and your integration easier? I think that's a gem right there. That's...   The Dental A Team (11:56) Yeah. Yeah.   Mm-hmm.   Monica Gomez (12:23) super valuable for the person receiving and also for the person that's delivering.   The Dental A Team (12:28) I agree. I was thinking,   as you said, you said it's hard being an adult And I thought, yeah, I remember just being like, do you want to swing? Like, there's two, like, do you want to swing with me? Like, that's, we don't do that anymore. Yeah. It was easy. Now it's like, we go to, we're in the same Pilates class 10 times and I'm still like, do I talk to you? Do I not talk to you? And it's like, goodness gracious. So yeah, like just, do you want to swing? Like just, let's just have fun with it. I love that. ⁓   Monica Gomez (12:34) Yeah.   It's easier to fix ones.   The Dental A Team (12:53) And so Welcome Packet is beautiful. if you guys like put it together, it could even be like ⁓ a welcome note card. Like, hey, excited to have you. Like everybody, we write thank you cards to our patients or we write condolence cards or happy birthday or happy anniversary. Like, congrats on your wedding. We write these cards and I've seen them in multiple practices. So I know a lot of people do them. You pass them around to all the team members or the happy birthday for the team members, right? Everybody writes on the card and it's like this little message.   You could do it as simply as that. Like, hey, Monica's starting on Monday, guys. Like, it's Thursday. Let's wrap this up. Let's get this like welcome card together and a candy bar or a little ⁓ bouquet of flowers, like four carnations. Like, it doesn't have to be difficult. It doesn't have to be robust or like over the top. Just speak to who you are and who they are. I love that. And Monica, something you said was we were kind of prepping for this was you don't have to have it all together. And I loved that because we've saw many podcasts on   Monica Gomez (13:33) Yeah.   The Dental A Team (13:49) operations manual and it's fantastic. And I agree with an operations manual and practices come to us and they're like, Monica, we need an operations manual, help us build it. It's like, okay, yes. And it's super cool. Also, it's not a requirement. You can onboard, you can train, you can have them help you build the operations manual while you're training. Don't hold yourself back from onboarding someone successfully.   Monica Gomez (14:01) Yeah.   The Dental A Team (14:17) because you feel like things are missing and I love that you said that. Now, on that same aspect, a job description, super simple, to put together a job description of who they are, how they show up and what their targets are per position and then build off of that to say like, hey, in the first week, two weeks, 30 days and then kind of go from there. Now, implementally, how do you build the action out for...   for teams like that, because I'm an aggriance. I love an operations manual. I think it's great, but it's not end all be all. And just because we get through an operations manual and your consulting journey does not mean you're done. You're set for success and nothing's ever going to happen. I think there's a lot of, we could go on a tangent about operations manuals. We won't today. But how do you do that with your practices you're working with?   Monica Gomez (15:06) Yeah, I mean, I think people ⁓ absorb information and they learn differently. And I think it's really important that we hit on all three things. It's auditory, visual, and kinesthetic. The operations manual or the training manual is valuable, Because it's a resource that you can go to to reference and get a refresher. ⁓ But that shouldn't be your onboarding technique, right? That's like, OK, here you go. Here's the written. ⁓   The Dental A Team (15:31) Yeah.   Monica Gomez (15:35) proof or reference book of what you already learned, right? It is the outcome of your training. ⁓ I think, you know, onboarding can be simple and we make it complicated because everything has to be in writing nowadays and there's value to that. ⁓ But really your team, the biggest piece of ⁓ an employee staying within those 90 days is how we onboarded them.   The Dental A Team (15:49) Yeah.   Monica Gomez (16:04) Did we just give them manual or written instructions and say, okay, here it is, go do it? Or did we say, okay, this week, part of your onboarding is that you're gonna spend time with every single person in this practice in the various roles, including the doctor. You're gonna sit in and listen to the exams and the x-ray take and the hygienist. And you're really gonna understand all the makings of this practice.   it's important that we understand everyone's role and how we contribute to the entire team. So I always recommend that you hire someone and the first three days, break it up. Three, by the way, is a magical number for me. I love everything in series of threes. So three is easy to remember, three things versus five or even four, right? So three days in each role.   And have that person that's learning write down the most impact. What did you learn in these three days sitting with a hygienist? Or what do you want to know more about? This will spark their curiosity. Don't give them a script. Allow them to of grasp the topics and let their curiosity ⁓ be the lead. Take the lead on.   Here's what I want to know more about, or I don't really understand this, or gosh, I didn't know that, right? ⁓ And that goes for experienced employees or people that are new to the industry, right? That's my recommendation. Allow them to spend three days in every single role, like the journey of onboarding, right? Like, I think it's super valuable. And then... ⁓   The Dental A Team (17:33) Yeah.   Fisher.   Monica Gomez (17:53) Again, they could be kind of co-creating your manual with you because what they bring back, the knowledge that they bring back, chances are somebody else is going to have that same curiosity or those same questions, right? Yeah, I think that's a really simple tip. And those also that feedback could be part of your 30, 60, 90 day growth plans. And here's what you're really great at, right? I always like to look at   The Dental A Team (18:05) Yeah.   Monica Gomez (18:23) Think about the growth plan like a sandwich, right? Like there's the beginning, the middle, and the end. And so here's where you are, right? ⁓ Here's where, ⁓ actually, here's your role. Here's where you currently are, and here's where we would like for you to be. And like, what are the steps to get there, right? That should be part of your growth plan, your 30, 60, 90 day growth plan, along with the job description. Yeah, I think, you know,   using the job description like you mentioned as a tool, right, to guide people and also for us to understand like, what are they really great at? What are they really proud of, you know, in this job role? And what do they want to know more about? I think ⁓ I ⁓ one great way to kind of get familiar with someone's knowledge, experience and their desire to grow or learn more about is take the   The Dental A Team (19:04) Thank   Monica Gomez (19:21) the skills and ability portion of the job role and say, tell me three things that you're really great at, that you're really proud of, that you just are an expert in. And then three things that ⁓ you wanna know more about, not weak, right? Things that you don't, let's take that, negative verb out of it, just say three things that you're curious about or three things that you wanna sharpen your skills at. That tells you a lot about their qualifications. ⁓ And I'm really an advocate of ⁓   The Dental A Team (19:24) Mm-hmm.   Yeah. Yes.   Monica Gomez (19:51) eliminating the over-educating and over-matching. This exercise is a great way to kind of level set who your person is, like what's in their brain, right? Like, are you curious about? So I think that's part of like the co-creation of the onboarding and the collaboration, right? This is a partnership, we're in this together. What can I do to help you help me?   The Dental A Team (20:02) Yeah.   Yeah.   Monica Gomez (20:16) and stay. think it's intentional and it is ⁓ structured in a way that's unstructured.   The Dental A Team (20:29) Yeah, for sure. And I think that what you're saying there that co-creation also makes me think of ⁓ like collaborating and co-creating with the people who are going to be doing the training. So if you're not the one who's going to be, if you're an office manager and you're not training this person hands on 100 % of the time, then enlist the team members too. So if this person's job is   I don't know, front desk check-in and she or he has this laundry list of 20 different things that they've got to learn in the series of these 90 days or 30 days or however long you parcel that out for who's helping with those things and allow them to co-create too. And I think what you're saying, the three days, it's like, great, you're learning to answer the phones and confirm appointments. That's what you're doing for three days. You're answering the phone. So you're answering the phones and you're delivering that   patient to whomever, right? You're transferring that patient to whomever they need and you're doing confirmation calls for three days. And then stack on top of that, anything, something you said there, the co-collaborating and the kind of doing it together, but also then enlisting outside perspectives to see what flows together. Because a lot of times our job doesn't necessarily start to end flow in this perfect, beautiful space. Sometimes it's like,   well, I'm doing phones, but I'm doing emails, and I'm doing phones, but I'm checking patients out. And those are very like stark contrasting pieces. And so if we're like jumping them around or trying to do it in what a day might look like, that's very confusing. And it's overwhelming because your brain doesn't operate in that way. You can and you will and you will multitask and they will get it. But when you're learning, you've got to learn succinctly in a flow that makes sense. So you can't start with   Monica Gomez (22:03) and overwhelming.   The Dental A Team (22:18) checking a patient out if you also want them to be doing confirmation calls. Like you've got to find, like you said, your start, your middle and your end and making sure that those pieces flow together and having that outside perspective I think can definitely help. Something you mentioned was those like check-ins. So you're having those conversations with them. So that in itself right there, you guys, if you're not, I want you to pull these action items out too because that in itself, that's an action item. So make sure you've got job descriptions.   make sure you've got some semblance of flow on the pieces that they're responsible for, and then you're checking in with them. And I think frequent check-ins are really smart. We do them in our company with onboarding and we continue them kind of as long as we possibly can forevermore. We do these check-ins because I wanna know where they're at. don't, not necessarily like, did you do this thing? I wanna know like Monica, where are you at today? ⁓   Personally, who are you and where are you at today? Like are we still in alignment because that's the space I think Especially being new to a team. I'm not gonna say I'm not always gonna say hey, I Didn't get this or hey, I need help or hey I'm falling behind or I feel overwhelmed or this is a lot because I don't want to look like I can't do it But if my manager or my lead is like, hey check in how are things going? And I'm like, I think I'm getting it. I think I need more time on this   That's way better than being like, I'm overwhelmed. Like that feels better to me to be like, cool, there's space to have a conversation about this. I'm not complaining or feeling weak or looking as though I can't accomplish something. You are giving the space as a check-in to just be like, hey, tell me where you're at. Okay, great, take the space, take the time, go learn it. Or if I need to show you again, I can.   Monica Gomez (24:08) Yeah, I love that. I love everything that you said. think, ⁓ you know, words create our story, right? And so if we're asking, like, how's it going? ⁓ Are you struggling with anything? ⁓ Our minds automatically go to that negative place, right? So you get to be the creator of the script.   Right. And so if we're saying, Hey, by the way, I heard you answering the phone start, like, listen for the good stuff, right? The good behaviors. Gosh, you were amazing. Greeting that patient. my gosh. I am so proud of you. You are totally getting this and you know, how's everything else going? Right. If you start with that excitement and something positive, that person's already in that positive mindset and it's all about mindset. Right. And if we're concerned that they're not getting it, they're not going to get it.   assume that they are, assume that they are getting it. So gosh, you are, I know you're doing amazing. Tell me all the good stuff. Start.   The Dental A Team (25:10) Yeah, assume good intent, right? Always. We see that constantly. Assume   good intent. I think, Monica, you saying this right here makes me think.   Relationships are relationships, I say that all the time. They just look a little bit different. Like my relationship with Erin is a little bit different than my relationship with you, but my communication skills are gonna be super, they're gonna be the same with the right words, right? So I'm not gonna, communication is communication. And so what we do is we say, okay, this is how you sell a treatment plan. This is how you project to your patients to get them to schedule. And you always start with a positive. You don't ask for a review by saying,   how did everything go today? You say like, oh my gosh, that seemed, you how amazing was your appointment today? Like you're infusing these words in there to get the mindset, but then we don't copy and paste that always into everything that we do. And I think how you show up for anything is how you show up for everything. So show up for your team the same as you're expecting your team to show up for your patients because that's going to translate. And if you're like, oh, it seemed like a,   Gosh, today was a chaotic day, how did you do? It's always chaos, we're in dentistry. Dentistry is chaotic, your days are gonna be crazy. Life is chaotic, you're right, it's always going to be crazy. So saying that, gosh, was, woo, that was a rough day. How are you feeling? Well, I'm feeling really overwhelmed and I'm feeling like I made a really bad decision coming here. I think you're spot on is my point there. So that was beautiful, thank you.   Monica Gomez (26:22) Yeah. And life is chaotic. Period, right? Life is chaotic.   Yeah. And, you know, I when employees share difficult, like a difficult day, you know, like, ⁓ I had a ⁓ client last week share that their new hire said, ⁓ gosh, maybe we shouldn't, you know, ⁓ schedule two crowns back to back because that was really hard. And, you know, my back was hurting. And so, ⁓ you know, the doctor was like, she's already complaining. I'm like, well, okay. Well, how did you respond? Right. Because   The Dental A Team (27:13) Yeah, yeah.   Monica Gomez (27:14) Because, I mean, she's delivering something that's important. She's sharing and she feels comfortable enough to say, hey, that was really hard. That's really what she's saying. That was really hard, right? And so, you know, again, one of my favorite sayings is, you know, get curious, not furious, right? Don't look at it with the negative lens. It's a great way for you to validate, like, how important it is to be seen, and valued, right?   The Dental A Team (27:43) I agree.   Monica Gomez (27:43) And she was opening up because she wanted to be seen, heard, and valued. Like she wanted to be seen. Gosh, I like did those two crowns back to back. My back is hurting me. Are you even valuing that I sat there in fact, right? Even though they could have swapped off with another assistant, but she, you know, she followed him. And so, you know, and my advice was like, you should number one acknowledge that she's sharing, right?   The Dental A Team (27:55) Yeah. Yeah. Yeah.   Monica Gomez (28:12) Thank you so much for sharing that. You're right, that was kind of hard. Let's talk about it as a team tomorrow. Let's find ways to alleviate that when this does happen, right? I mean, the patients wanted to start, like they're ready. Let's do it, right? But where were your other team members? Like, let's talk about this. And so seen, and valued. If you can make anyone new, ⁓ a new employee, an existing employee,   your legacy employees, if you can make them feel and create a space where everyone feels seen, heard, and valued, that's huge. That's like you, you will, your team will love you, your patients will love you because again, it's that invisible kind of energy that's flowing through your practice, right? That creates that great space for employees to wanna stay.   The Dental A Team (29:03) I agree. I totally agree. Thank you, Monica. I think this was ⁓ a really, this is just full of so many gems and ⁓ I love the actual pieces of job description, kind of the, I love your three days, spend three days on it and really just making sure you go through that job description. Look at the to-dos of that position.   Enlist the team to help you. Whoever's gonna be helping to train. I had people specific on my team that were like, these are the things you just, you're stellar at and it's gonna be easy for you to train these things. They trained those. So it doesn't have to be one person. It can be whatever you want it to look like. Just make sure it's built out. You have a plan. Preschedule check-ins. I always make sure we preschedule check-ins and you guys check in with yourself too. think Monica, you gave some really wonderful tips on really making sure that we're showing up the way that we should be.   or the way we want people to show up and really just gut checking and making sure that those things are there. And I loved this. Thank you, Monica. Thank you for your words of wisdom. Thank you for flowing off of it. This was perfect. This was divine. Thank you for helping set up this flow of podcasting today and for just bringing your insight and your wisdom and your years of experience of things that you've seen work and ideas. So thank you, Monica.   Monica Gomez (30:17) Thanks, thanks, Tiff. This is definitely a gem for me. I have so much to share and so much, I love sharing, I love brainstorming, I love sharing what works ⁓ and all the knowledge that we, all of us have, right? This is a beautiful space for us to, you know, share that. And this was so fun. Thanks for inviting me and everyone.   The Dental A Team (30:24) Yeah.   Monica Gomez (30:44) Go out and be fabulous and don't forget to have fun. Have fun.   The Dental A Team (30:48) Yes, I love that.   Thank you. Yes. Go be fabulous. That is like Trish's famous words. I love that she says that. always, I know it always makes it just like, yep, I will. Okay. No, questions. So I love it. Go be fabulous. I agree. Drop us a five star review. Let us know what you thought about this. Let us know what onboarding tips you guys have. is an easy place to find us and.   Monica Gomez (30:55) So these are the things.   The Dental A Team (31:12) get recommendations or share your tips and tricks. We really do love that. And also we're on Instagram and Facebook, all of those places. So watch us there. Watch out for us there. Thursdays, once a third Thursday, we have webinars. You guys, we're everywhere. So if you're only following the podcast, check us out. Hello@TheDentalATeam.com, TheDentalATeam.com. We've got all of it listed there as well. Go find us, follow us and listen for more amazing tips from Monica and the rest of the consulting team. Thank you guys and go be fabulous.   Monica Gomez (31:40) you  

In this hour of VSiN PrimeTime, host Scott Seidenberg updates the Circa Contests, and looks ahead to Week 13 in the NFL. Also, joining the show is AJ Hoffman, The Morning Huddle, to discuss College Basketball and College Football. Scott also gives in-game updates and live betting opportunities. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Closing the skilled trades gap isn't just a challenge—it's a make-or-break priority for the industry. Matt McCaffrey, Vice President at Skanska, unpacks how early engagement, contractor leadership, and industry-wide collaboration can fuel workforce development. The conversation surfaces innovative strategies and real opportunities to attract and retain the next generation of construction talent.

AI isn't the future of construction—it's happening right now. Jordan Roberts, Content Manager at Journey Alliance, and Marc Pozzuoli, Partner at Journey Alliance, discuss how companies are already utilizing ChatGPT to streamline operations, spark innovation, and rethink the way business is conducted. From practical prompts to real-world use cases, this episode shows how AI can become your smartest thought partner. Whether you're curious or already experimenting, you'll walk away with strategies to put AI to work in your construction business today.

AI isn't some far-off concept anymore—it's already disrupting and transforming the architecture, engineering, and construction landscape. Stjepan Mikulić, founder of AI in AEC, joins The Morning Huddle to share how forward-thinking firms are leveraging cutting-edge tools to streamline workflows, optimize efficiency, and unlock new opportunities for innovation. The conversation doesn't shy away from the critical challenges—like data security, integration, and adoption—providing a clear-eyed look at both the risks and rewards. If you want actionable insights into how AI can drive competitive advantage, boost productivity, and revolutionize project delivery, this is the discussion to hear.

In this episode, Dr. Killeen highlights one of the simplest ways to boost team communication and reduce chaos in your practice—the morning huddle. With just 8 to 10 minutes of focused connection, your team can align on goals, flag schedule issues, and start the day with purpose. Whether you've done huddles for years or are just getting started, this quick listen will remind you why a great morning huddle can be a game-changer. To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

High-performing practices don't happen by accident, and in this episode, Kiera shares the steps that the most successful practices put in place to get there.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and I hope today is just an incredible day for you. I hope you guys are ready to be on the podcast, whether you're driving, listening to us as a team meeting, going to work, going for a run, going on a hike, driving in the car, whatever it is. I hope today is just an incredible day and I hope you remember dentistry really is the greatest place for us to be. I'm so excited to podcast. I'm your host Kiera Dett and truly I'm excited to help you make dentistry more fun, to make your day more fun.   because we have done over a thousand episodes. So if there's ever anything you're struggling with in your practice, be sure to head on over to TheDentalATeam.com click on our podcast tab and make sure that you download whatever podcast it is. Like you can type in case acceptance or overhead or PNL or staffing or hiring or hygiene. And every single episode we have ever done in the archive of the thousands, literally of episodes we have done, they're there for you.   And I just want to say thanks. Thanks for hanging out with us. Thanks for being part of our Dental A Team podcast family. If this podcast is serving you, if it's helped you, if this made you laugh, if it made your practice better, be sure to leave us a review and share this in groups. Honestly, our mission is to positively impact the world of dentistry in the greatest way possible and get this podcast into the hands of every single dental office out there. So share and hey, let's have a great day today because I wanted to go through three systems that every productive practice has in place. And honestly, a lot of practices don't have them.   This is something where like these high-performing practices, they don't just happen by accident. They run on systems and most practices are missing these top three. Like truly I've walked into hundreds and thousands of offices and I'm shocked that they don't have these three simple easy ones in place for them. ⁓ These right systems are going to help drive consistency, reduce your stress, increase your profitability and they're very, very easy for practices to implement. Now, just because something's easy doesn't mean that practices...   actually do it. So I want you to be part of the elite. You're part of Dental A Team. Why not tell you the best of the best of the best? I mean, why not? Like you're here, you're listening. Let's make your time effort energies worth it. I'm on board. Are you on board? Cause I think it'd be great. guys Dental A Team was truly created for you. We are obsessed with building smart, scalable practices and systems to help you have the life that you want to live. We want to make teams and practices happier. We want to make patient experience happier. And this is something where we don't want you working harder.   One of our top core values in the Dental A Team is ease. We want everything to be easy. As team members ourselves, we don't want to put hard things into place for teams. We don't want doctors to be working late nights and not spending time with their families. We want you to be profitable, happy, successful with ease. So the first system that I found that we've talked about many times, and I'll just go to a high level today because there are deeper podcasts on it, but to kind of break this down into the three simple, sexy systems that are not so sexy, but they really truly will help you drive.   profit, efficiency, happiness. And the number one, da-da-da-da, I hope you're ready for it, is block scheduling. Like yes, block scheduling, it's crazy. ⁓ Literate people reach out to us just to help them with block scheduling. And I am shocked because block scheduling is something where you literally can put it together in such high value ease. ⁓ I'm obsessed, we do have a block schedule template that we work with our practices. And it's one of those things where we keep making it like,   more and more and more and more and more because we realize there's easier things to do on it. But just as a quick sample, I really, really, really love helping offices make this so fun. Like, let's make it easy for you. Let's make this exciting for you. So I'm actually going to do a share screen. So if you guys are watching, amazing, hey, welcome, I'm super happy. And if you're not, that's okay. What we're going to do is I'll walk you through it as well. So if you're listening, driving the car,   but I will also try to share this with you. So on here, what I've done is we have actually created these boxes for you to fill in, okay? So we fill in all the green boxes and on the left-hand side, what I have is basically all of your procedures in the practice, what they are, how much time it's going to take you and how much it's going to cost you on average. Now we want time, if crown prep and buildup, how much time is that going to take you? Well, fantastic, it's gonna be an hour and a half. Awesome, put that in.   How much is the cost approximately? Don't go for your highest fee and don't go for your lowest fee. We wanna go right in that like sweet spot, middle spot. And then what about what providers? Cause some providers do procedures and others don't. So put that in there. We also wanna look for our new patients, our SRPs, how many perio maintenance as we have active patients over the last 18 months and 12 months to make sure we have enough blocks for that. We wanna go through our current hygiene spaces and our weekly availability.   I want to look back at last year and see how many pro fees we did, how many SRPs, how many periomaintenances would be needed based on that. And then any specialty procedures we've got, then we look at how many hygiene hours we're going to need for new patients, how many SRPs, how many hour pro fees, how many periomaintenances, and then our goals if we want any of those specialties. So that's like master sheet number one. Then we move into Monday, Tuesday, Wednesday, Thursday, Friday. This is awesome. You actually start to look, you know, every single week I need X number of new patient spots, X number of SRP spots.   X number of procedures. And what I love to do is at the top of this ⁓ Excel spreadsheet that I'll show you, I actually put dollar amounts for how much each hygiene group be producing, how much our assistant only columns are, and how much our doctor columns are. So when we look at that, it will actually give us a total production based on how much that procedure should cost us. Now, of course I could have an endo here, but I also could have a couple crowns there. So it's just a dollar amount approximately what I'm trying to do. And then what was really amazing is we'll get to a grand total page.   tab that will tell us what does our weekly total equal. Then we do a monthly total based on four weeks, it's gonna break it down. So in this practice example, their weekly total is about 94,000. That means their monthly total is about 379, giving them an annual total of 4.5. What's wild on this is this is a real practice. These are real offices doing this. And what's insane is this practices are usually doing like three or four million and we're able to then add 500,000 or like 300,000 or an extra million.   just through great block scheduling. It's wild. It truly is something where they get out on time, they have less stress. We guide patients to the appointments. And this is where I obsess about showing all of you how to do block scheduling. It is literally a super easy, sexy, simple system that takes a little bit of planning, a little bit of prep work, but then you execute on it. And if you don't have one in place, this is something where you have got to get it in place. You've got to guide your patients where you want them to go. And like I said, this is one of the top three systems that   the productive practices are using, whereas the not so productive practices are not using it. People are like, it's too hard, Kara. Well, if it's too hard, reach out. Hello@TheDentalATeam.com. We literally work with offices. We put these into place. We bring in hundreds of thousands of dollars. So when people are curious about consulting ROI, I'm like, listen, I can easily go into your schedule. We can add hundreds of thousands of dollars with no extra effort on your part, just utilizing your schedule better. It's kind of like people when it's like, gosh, like that person can just get so much done in their day.   Well, it's the same thing with your schedule at your office. You can get so much more done in a day when you're just more effective, more efficient with your scheduling. So this is the framework that protects production in your practice. So audit your schedule, get block schedules in place. And if you are struggling with or heard this a million times, reach out, Hello@TheDentalATeam.com, book a complimentary practice assessment. We'll show you blind spots. We'll give you free tips.   We will literally help you whether you work with us or not. So there's really no cost to you, no effort other than you swallowing your you know and booking the call and saying like, hey, I've tried, I need help. And even if you can do it, what's your time worth to you? Doctors, you're producing five, six, $700 an hour. Well, think about it. If you can outsource that to a consultant, hashtag the Dental A Team, think of the ROI of your time. And I actually think it's a better use of your time to go produce.   and let us help your team put this into place. All right, system number two is my favorite thing, excellent handoffs. Excellent handoffs that are going to boost and increase your case acceptance. And we call that our sexy NDTR handoff. This is wild. I tell offices about it. They hear it on the podcast and they still don't use it. And I'm like, why? This is our 50 % to 100 % case acceptance. It literally does not need to be hard. It's how you're able to add same day treatment. It's how you're able to have better scheduling. It's how you're able to perfect your handoff.   from every single team member and that's to literally at the end of every exam, every appointment, tell them next visit, date to return, time needed for that appointment and is there re-care scheduled? NDTR, it's the magic formula. It literally boosts your case acceptance. It is not hard, it is simple to do. The only thing that's annoying about it is you have to remember to say it at the end of your procedure. But we've even made that easier and we throw it on your route slips. We put it on your computer, we put it in your exam notes. So you should not be forgetting and every team member should be prompting you for it.   I promise you, if you will just put this one system into place, you will see massive growth all the time when people are interviewing us to see if they want to work with us and we're interviewing them to see if they'd be a great client. I literally am never afraid when people are like, Kiera, can you cover your ROI? Like what's the ROI? And I'm like, well, on average we have it, started it out. Most of our practices within their first three months are seeing a 30 % increase in production just across the board. Okay. So now there's some that are 10%. There's some that are 50%.   all across, like on average of hundreds of offices, they're seeing a boost of 30%. Well, let's just say you are a million dollar practice today. That's an extra $300,000. We are not even like, are barely, you're like a 10X of what you're paying us versus what you're getting. And that to me is something that's so insanely valuable is you need to make sure that you're adding your consultant in who can add these results for you. And we do it through non-sexy ways. Like, hey, let me give you an awesome handoff to say at the end of the procedure that's going to   and eliminate the excuses a patient's going to bring to you, but it's going to help teep all of your treatment. It's going to make your handoffs perfect. It's going to make it to where patients want to say yes to you. I've literally watched them leave the operatory and they don't get operatory like hallway amnesia. They literally like our little robots and they walk right up front and they're like, hey, Dr. Smith wants to see me back for that crown in two weeks for an hour and I need to get my cleaning scheduled. And they just smile. And you're like, where did you come from? And why did not all of my patients do this?   is because you don't have this in and it's something that's so easy to do and yet most practices don't do it. So I would recommend every one of you, doctors, add it in. I want you to look at that exam room when you walk into it, every hygiene room, every time you walk through the door, you are just going to say it every single time and you will be shocked at how great your case acceptance goes, but not even just your case exceptions, your patient's happiness. They're not confused. Where do start? Why is dentistry so confusing? Why do I not want to do this? You've literally given them the roadmap.   eliminated half of their excuses that they're going to go up and have objections. Treatment coordinator like, here teach me how to get over objections. I'm like, hey, just have a better exam. And 50 % of those objections are already gone. They're not confused. They don't have amnesia. They know exactly where to go. And then we ask them, what questions do you have for me? I want you to be rock solid moving forward. You told them we're moving forward. It's not a question of are we doing dentistry or not. It's, hey, we're doing dentistry. Next step is going to be, you can talk about how you want to finance it. But what questions do you have for me? I want you rock solid moving forward.   This is how the elite practices do it. You guys wanna know? I've been in hundreds of offices and I'm here to show these are the three sexy systems that your practice needs to have in place. All right, get it done, get that in place. And if you're struggling, this is something we teach to teams. We get the whole team on board, because sometimes you listening, trying to get your team bought in, sometimes that's hard. So fly in an expert, we'll come and train your team. There we go. That was a little bit of a tongue twister. We will train your team to do this.   to have great case acceptance. And this is how we're able to add in one practice, we added $25,000 in one day just by doing this. All right, system number three, this is going to sound so silly, but a morning huddle that's truly a huddle that drives performance and alignment. Like literally this is what we do in office. We cut our morning huddle and I'm like, rock on, you cut out your secret treasure trove. Like this is something that can take five minutes, 10 minutes, and our job is to look for what did we do great yesterday?   what's on our docket today and are we going to win the day? I do not need to hear about every patient. do not need to hear about Mrs. Jones has high blood pressure. Fantastic, that's something hygienists you need to know. The whole team does not need to know it. We need to look at the scoreboard just like football players, basketball players, baseball players, whatever it is. We look at our scoreboard, AKA how we did yesterday, where we are on track for our month and we say is today schedule two goal? And if not, what are we going to do to truly win our day? Now I understand that numbers can sometimes not feel like patient care.   I want to reverse that mindset for you. And I want you to know that when we hit our numbers, that is our benchmark, our measuring stick to show that we served our patients at the highest level. And we did not let little gaps fall into place like missing fluoride opportunities, missing x-ray opportunities, missing same day treatment opportunities, missing diagnosis opportunities. These little simple things are what we're trying not to do. So that's why we set our goal. We have our block schedule. We know the treatment we want to do.   We know the hygiene patients that we need to be seeing. We know the open schedule time that we need to make sure that we've eliminated. And when we morning huddle it out, we can literally strategize how we're going to win our day. So we have more consistent days, more consistent treatment, more consistent patient care, more consistent happy teams. This is where we look for bottlenecks. Where are we going to get jammed up? Could we move a patient by 15 minutes today and make our schedule a lot easier? What does hygiene mean? Hygiene, are you scheduled to goal? And if not, what are you going to do to make sure that you get your patient base scheduled to goal?   It's wild when every player on the team takes ownership of their position over their column, over their goals that we've all committed to, to ensure that we're not missing any patient care. Now you might not get to your exact goal on hygiene side, but I promise you, if we're looking for every single thing those patients should be getting, you will always hit goal. I promise you, we don't set goals to make it to where it's like impossible or you have to do extra dentistry. We set them so we don't miss little things. And I think like, if you just have it that way where we remember, we do it, we chart prep.   Every person's chart prepping the night before, they're looking for their opportunities and we come to Morning Huddle to strategize how we're going to win. We can identify VIP patients to ask them for reviews and referrals. We can do challenges within our team of who's gonna get the most reviews in a day. There's so many little things that Morning Huddle can do and it's also a combination where we connect, we have a game plan and then we go and execute and go to work. So this is really something where it's like, let's use metrics in our Morning Huddle. Let's figure out how we're going to truly strategize and win.   and let's look for same day opportunities that we could use to, it's crazy, it's wild when you will use morning huddles like this of the strategy, the huddle to win the game, you will be insanely shocked at how much is there that you might be missing here and there. So these are the three non-sexy systems that every single productive practice has in place and they're incredibly good at it. And that is our block scheduling, our NDTR handoffs and our morning huddles that are setting us up to win.   This is something that will significantly improve your productivity and team alignment. Like they get everybody on the same page. We're rowing in the same boat. People are like, Carrie, I got to put all these systems in place. And I'm like, no, you don't. You just need to put the systems in place that are going to help you win. And that means winning on the number side for sure, but winning on team alignment, happier patients, getting out on time, more time with your family. Let's put those systems into place. Let's not be spending a lot of time wasted time on things that don't truly move the needle forward.   why we put systems into place. This is why we're obsessed with it. Because the reality is one small change. Any of these changes is going to radically improve your life. It's going to improve your practice and it's going to improve your happiness. So why not do it? And if you are struggling with this, you're like, gosh, Kara, I hear your podcast. I listened to you. I've heard you tell me this a hundred times. Book the call. Hello@TheDentalATeam.com. Book the call. Let's stop living in mayhem. Let's stop living in madness. Let's have expert consultants literally look at your practice, look at your numbers and put these things into place.   We had a doctor, I'll just pull this up, literally texted us their first month and said, I have never been as confident as I am working with the Dental A Team. I've worked with a lot of other consulting companies and in just one month, I already feel less stressed, more at ease and excited to come back to my practice. I was curious if I needed to sell my practice and now I'm confident that I can live here, be happy and enjoy dentistry again. It's in one month. So if that's you, if you feel like that, you're like, gosh, I just need this, book the call. Hello@TheDentalATeam.com.   Make sure you're on our newsletter list. Make sure you're getting our tips. But more importantly, make sure you're getting the life and the practice that you deserve. Guys, we get one practice, we get one life, we get one opportunity. Let's make it the best we possibly can. For all of you listening, I'm so grateful for you. I know these things can be yours. I know you can put these systems into place and I encourage you to do it. It's your time. Execute. I put up on my mirror a long, long time ago. I said, don't just dream, do. This is the time for you to put the things into place that you know will move your practice forward.   Refine if you're already doing it and reach out. It's time. Let's do this. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

Join us with Wilson Matthew Betances, Founder of Energize Us Edu Inc., as he reveals how a spark of inspiration in the electrical contracting trenches ignited his in-house Apprentice University—and why he's now betting on affordable housing to keep talent charged up for the long haul. From his five-pillar system of character, work ethic, trust, skills and growth metrics, to the franchise-ready model and his exclusive Builders United mastermind, Wilson lays out the blueprint for building—and retaining—a powerhouse workforce today and five years down the line.

Join us for a focused conversation with Ryan Staton of Staton Walsh, where we dive into the key financial metrics—EBITDA, backlog ratios, debt-to-equity, and working capital—that drive construction business value, plus practical strategies for reinvesting profits, building operational continuity, and planning a successful exit.

Join Herb Sargent, CEO of Sargent, and Eric Ritchie, President & COO, as they delve into the intricacies of executing a successful succession plan. Drawing from their firsthand experiences, they discuss the challenges and strategies involved in leadership transitions within a legacy-driven, employee-owned company.​

Bickley and Marotta talk Cardinals, Kyler, and go through the monday Morning Huddle.

    Here's how to harness the power of the morning huddle to invigorate your team and start the workday on a positive note. Heather Fiore, BHS, RDH Read by Jackie Sanders  Article: https://www.rdhmag.com/career-profession/inspiration/article/55138408/maximizing-the-potential-of-your-morning-huddle 

In this month's premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You! Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  Andy and David explore the crucial differences between customer service and customer experience, highlighting that while good service is essential, it's the overall experience that truly drives customer loyalty in today's competitive market. David argues that while many businesses boast high-quality products and services, the experience they provide is often far from ideal, leading to customer frustration. Their conversation traces the changing landscape of customer interaction, particularly the role of social media and the increasing reliance on AI-powered chatbots. While social media once served as a powerful tool for holding companies accountable, its effectiveness appears to be waning, as organisations struggle to manage the sheer volume of feedback.  They also highlight the significant generational differences in customer expectations and preferences regarding technology. While younger generations are tech-savvy and prefer self-service options, older generations often require more personalised assistance. This necessitates an "omni-channel" approach, offering a variety of ways for customers to engage based on their individual needs and preferences. The overuse of surveys is criticised, with David suggesting that less frequent, shorter, and simpler surveys are more effective. Building relatability and likability within a brand's identity is emphasised, and it's suggested that businesses shouldn't necessarily aim to please everyone, but to be the best choice for their target audience.  Finally, Andy and David reflect on the importance of striking a balance between efficiency and personalisation, prioritising speed and respect for customers' time. They emphasise that while businesses strive for predictability and efficiency, they must not lose sight of the human element and the importance of making the customer experience not just competent, but preferable. What we discussed: 1.     Customer Service vs. Customer Experience: Understand the critical distinction and why customer experience trumps service in today's market. 2.     The Evolving Role of Social Media: Social media's influence on customer feedback is shifting and how businesses can adapt. 3.     AI and Human Interaction: What is the optimal balance between AI-driven efficiency and essential human interaction. 4.     Generational Differences: How to cater to the diverse needs and technological preferences of different generations. 5.     The Power of Feedback (and the Perils of Overdoing It): How to effectively gather and use customer feedback without causing frustration Listen to this episode to gain actionable insights into creating a superior customer experience, leveraging technology effectively, and navigating the complexities of a multi-generational market. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn |Facebook | YouTube The Financial Times Guide to Mentoring Ridiculously Easy to Do Business With.  

The podcast episode delves into the significance of morning huddles in dental practices, underscoring their pivotal role in fostering success. The hosts stress the active participation of all team members, including the dentist, in these huddles, emphasizing leadership, accountability, positivity, and gratitude. They highlight the detrimental effects of inconsistent huddles and advocate for discussing topics that directly influence the practice's prosperity, emphasizing the necessity of consistency and team engagement in this daily ritual.

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Creating a Positive Workplace Culture in the Construction IndustryIn a recent episode of The Thoughtful Entrepreneur Show, host Josh Elledge sat down with Chad Prinkey, the founder and CEO of Welbilt Construction Consulting. Chad, who also hosts "The Morning Huddle Construction Show" and authored "Well Built: How the Top 2% of Construction Contractors Create Superior Value, Profits, and Excellence," shared valuable insights on creating a great workplace culture in the construction industry. This blog post delves into their conversation, highlighting how construction companies can foster a positive work environment that translates into superior business performance.Chad Prinkey emphasizes that actively engaged employees are crucial for the success of any construction company. In an industry characterized by high stress, high demand, and low margins, companies that foster a positive workplace culture can achieve a self-perpetuating cycle of happy employees, happy customers, and higher profits. Key takeaways include the importance of employee engagement, creating a positive atmosphere, and understanding that happy employees lead to happy customers, which in turn leads to higher profits. Leaders can implement practical steps such as seeking feedback, demonstrating that they are listening, and considering flexible work schedules.Chad highlights Block, a general contractor in Texas and Louisiana, as a successful example of improved people leadership. Over the past three years, Block has increased employee engagement scores by adding a dedicated HR professional, implementing ongoing training and development programs, updating the benefits plan, and improving communication. Chad also discusses the significant costs associated with employee turnover in the construction industry, particularly for roles like estimating and project management. To mitigate turnover, companies should focus on becoming training organizations that grow their own talent and implement strategies to retain employees, such as offering competitive benefits and creating a positive work environment.About Chad Prinkey:Chad Prinkey is the Founder and CEO of Well Built Construction Consulting, an organization that has carved out a niche in exclusively serving the small to mid-size commercial general contractors, construction managers, specialty contractors, owners, and developers in the building industry. Prinkey's approach is hands-on, deeply invested in team skill enhancement, devising effective compensation structures, and fortifying communication within construction teams. His strategic vision goes beyond troubleshooting; it's about nurturing a culture where continuous improvement and leadership excellence are the norms in the building industry. Prinkey's expertise lies in strategically refining construction practices, guiding companies through the complexities of the market, and elevating industry standards. He steers organizations toward enduring success and operational distinction through consulting and facilitation.Prinkey's professional trajectory is defined by a strong focus on enhancing the operational aspects of construction companies and project teams. His extensive experience includes delivering keynotes and programs to over 120 construction companies and multiple associations, emphasizing his influence and reach within the industry. Prinkey is also the host of his weekly podcast, The Morning Huddle. Interviewing experts from across the building industry, Prinkey shares insightful and educational messages with listeners looking to impact the industry positively.Well Built distinguishes itself...

There are a number of different directions the Dallas Cowboys can go with the 24th overall pick, but which way is the best one? RJ Ochoa and Rob Thompson discussed Wednesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Dallas Cowboys continue to do things in ways that feel completely and totally unnecessary. RJ Ochoa and Rob Thompson discussed this idea Monday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

There are still a handful of names that the Dallas Cowboys should or could be watching when it comes to free agency. RJ Ochoa and Rob Thompson discussed Friday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

We all know that the Dallas Cowboys did not participate in the early parts (or any part really) of free agency, but who are some names out there that they could still pursue? RJ Ochoa and Rob Thompson discussed Thursday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Dallas Cowboys are on the verge of playing with some way-too-hot-for-them fire. RJ Ochoa and Rob Thompson discussed Wednesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices