Podcasts about morning huddle

  • 65PODCASTS
  • 681EPISODES
  • 22mAVG DURATION
  • 1MONTHLY NEW EPISODE
  • Aug 7, 2025LATEST

POPULARITY

20172018201920202021202220232024


Best podcasts about morning huddle

Latest podcast episodes about morning huddle

Dental A Team w/ Kiera Dent and Dr. Mark Costes
3 Systems Every Productive Practice Has in Place

Dental A Team w/ Kiera Dent and Dr. Mark Costes

Play Episode Listen Later Aug 7, 2025 18:27


High-performing practices don't happen by accident, and in this episode, Kiera shares the steps that the most successful practices put in place to get there.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and I hope today is just an incredible day for you. I hope you guys are ready to be on the podcast, whether you're driving, listening to us as a team meeting, going to work, going for a run, going on a hike, driving in the car, whatever it is. I hope today is just an incredible day and I hope you remember dentistry really is the greatest place for us to be. I'm so excited to podcast. I'm your host Kiera Dett and truly I'm excited to help you make dentistry more fun, to make your day more fun.   because we have done over a thousand episodes. So if there's ever anything you're struggling with in your practice, be sure to head on over to TheDentalATeam.com click on our podcast tab and make sure that you download whatever podcast it is. Like you can type in case acceptance or overhead or PNL or staffing or hiring or hygiene. And every single episode we have ever done in the archive of the thousands, literally of episodes we have done, they're there for you.   And I just want to say thanks. Thanks for hanging out with us. Thanks for being part of our Dental A Team podcast family. If this podcast is serving you, if it's helped you, if this made you laugh, if it made your practice better, be sure to leave us a review and share this in groups. Honestly, our mission is to positively impact the world of dentistry in the greatest way possible and get this podcast into the hands of every single dental office out there. So share and hey, let's have a great day today because I wanted to go through three systems that every productive practice has in place. And honestly, a lot of practices don't have them.   This is something where like these high-performing practices, they don't just happen by accident. They run on systems and most practices are missing these top three. Like truly I've walked into hundreds and thousands of offices and I'm shocked that they don't have these three simple easy ones in place for them. ⁓ These right systems are going to help drive consistency, reduce your stress, increase your profitability and they're very, very easy for practices to implement. Now, just because something's easy doesn't mean that practices...   actually do it. So I want you to be part of the elite. You're part of Dental A Team. Why not tell you the best of the best of the best? I mean, why not? Like you're here, you're listening. Let's make your time effort energies worth it. I'm on board. Are you on board? Cause I think it'd be great. guys Dental A Team was truly created for you. We are obsessed with building smart, scalable practices and systems to help you have the life that you want to live. We want to make teams and practices happier. We want to make patient experience happier. And this is something where we don't want you working harder.   One of our top core values in the Dental A Team is ease. We want everything to be easy. As team members ourselves, we don't want to put hard things into place for teams. We don't want doctors to be working late nights and not spending time with their families. We want you to be profitable, happy, successful with ease. So the first system that I found that we've talked about many times, and I'll just go to a high level today because there are deeper podcasts on it, but to kind of break this down into the three simple, sexy systems that are not so sexy, but they really truly will help you drive.   profit, efficiency, happiness. And the number one, da-da-da-da, I hope you're ready for it, is block scheduling. Like yes, block scheduling, it's crazy. ⁓ Literate people reach out to us just to help them with block scheduling. And I am shocked because block scheduling is something where you literally can put it together in such high value ease. ⁓ I'm obsessed, we do have a block schedule template that we work with our practices. And it's one of those things where we keep making it like,   more and more and more and more and more because we realize there's easier things to do on it. But just as a quick sample, I really, really, really love helping offices make this so fun. Like, let's make it easy for you. Let's make this exciting for you. So I'm actually going to do a share screen. So if you guys are watching, amazing, hey, welcome, I'm super happy. And if you're not, that's okay. What we're going to do is I'll walk you through it as well. So if you're listening, driving the car,   but I will also try to share this with you. So on here, what I've done is we have actually created these boxes for you to fill in, okay? So we fill in all the green boxes and on the left-hand side, what I have is basically all of your procedures in the practice, what they are, how much time it's going to take you and how much it's going to cost you on average. Now we want time, if crown prep and buildup, how much time is that going to take you? Well, fantastic, it's gonna be an hour and a half. Awesome, put that in.   How much is the cost approximately? Don't go for your highest fee and don't go for your lowest fee. We wanna go right in that like sweet spot, middle spot. And then what about what providers? Cause some providers do procedures and others don't. So put that in there. We also wanna look for our new patients, our SRPs, how many perio maintenance as we have active patients over the last 18 months and 12 months to make sure we have enough blocks for that. We wanna go through our current hygiene spaces and our weekly availability.   I want to look back at last year and see how many pro fees we did, how many SRPs, how many periomaintenances would be needed based on that. And then any specialty procedures we've got, then we look at how many hygiene hours we're going to need for new patients, how many SRPs, how many hour pro fees, how many periomaintenances, and then our goals if we want any of those specialties. So that's like master sheet number one. Then we move into Monday, Tuesday, Wednesday, Thursday, Friday. This is awesome. You actually start to look, you know, every single week I need X number of new patient spots, X number of SRP spots.   X number of procedures. And what I love to do is at the top of this ⁓ Excel spreadsheet that I'll show you, I actually put dollar amounts for how much each hygiene group be producing, how much our assistant only columns are, and how much our doctor columns are. So when we look at that, it will actually give us a total production based on how much that procedure should cost us. Now, of course I could have an endo here, but I also could have a couple crowns there. So it's just a dollar amount approximately what I'm trying to do. And then what was really amazing is we'll get to a grand total page.   tab that will tell us what does our weekly total equal. Then we do a monthly total based on four weeks, it's gonna break it down. So in this practice example, their weekly total is about 94,000. That means their monthly total is about 379, giving them an annual total of 4.5. What's wild on this is this is a real practice. These are real offices doing this. And what's insane is this practices are usually doing like three or four million and we're able to then add 500,000 or like 300,000 or an extra million.   just through great block scheduling. It's wild. It truly is something where they get out on time, they have less stress. We guide patients to the appointments. And this is where I obsess about showing all of you how to do block scheduling. It is literally a super easy, sexy, simple system that takes a little bit of planning, a little bit of prep work, but then you execute on it. And if you don't have one in place, this is something where you have got to get it in place. You've got to guide your patients where you want them to go. And like I said, this is one of the top three systems that   the productive practices are using, whereas the not so productive practices are not using it. People are like, it's too hard, Kara. Well, if it's too hard, reach out. Hello@TheDentalATeam.com. We literally work with offices. We put these into place. We bring in hundreds of thousands of dollars. So when people are curious about consulting ROI, I'm like, listen, I can easily go into your schedule. We can add hundreds of thousands of dollars with no extra effort on your part, just utilizing your schedule better. It's kind of like people when it's like, gosh, like that person can just get so much done in their day.   Well, it's the same thing with your schedule at your office. You can get so much more done in a day when you're just more effective, more efficient with your scheduling. So this is the framework that protects production in your practice. So audit your schedule, get block schedules in place. And if you are struggling with or heard this a million times, reach out, Hello@TheDentalATeam.com, book a complimentary practice assessment. We'll show you blind spots. We'll give you free tips.   We will literally help you whether you work with us or not. So there's really no cost to you, no effort other than you swallowing your you know and booking the call and saying like, hey, I've tried, I need help. And even if you can do it, what's your time worth to you? Doctors, you're producing five, six, $700 an hour. Well, think about it. If you can outsource that to a consultant, hashtag the Dental A Team, think of the ROI of your time. And I actually think it's a better use of your time to go produce.   and let us help your team put this into place. All right, system number two is my favorite thing, excellent handoffs. Excellent handoffs that are going to boost and increase your case acceptance. And we call that our sexy NDTR handoff. This is wild. I tell offices about it. They hear it on the podcast and they still don't use it. And I'm like, why? This is our 50 % to 100 % case acceptance. It literally does not need to be hard. It's how you're able to add same day treatment. It's how you're able to have better scheduling. It's how you're able to perfect your handoff.   from every single team member and that's to literally at the end of every exam, every appointment, tell them next visit, date to return, time needed for that appointment and is there re-care scheduled? NDTR, it's the magic formula. It literally boosts your case acceptance. It is not hard, it is simple to do. The only thing that's annoying about it is you have to remember to say it at the end of your procedure. But we've even made that easier and we throw it on your route slips. We put it on your computer, we put it in your exam notes. So you should not be forgetting and every team member should be prompting you for it.   I promise you, if you will just put this one system into place, you will see massive growth all the time when people are interviewing us to see if they want to work with us and we're interviewing them to see if they'd be a great client. I literally am never afraid when people are like, Kiera, can you cover your ROI? Like what's the ROI? And I'm like, well, on average we have it, started it out. Most of our practices within their first three months are seeing a 30 % increase in production just across the board. Okay. So now there's some that are 10%. There's some that are 50%.   all across, like on average of hundreds of offices, they're seeing a boost of 30%. Well, let's just say you are a million dollar practice today. That's an extra $300,000. We are not even like, are barely, you're like a 10X of what you're paying us versus what you're getting. And that to me is something that's so insanely valuable is you need to make sure that you're adding your consultant in who can add these results for you. And we do it through non-sexy ways. Like, hey, let me give you an awesome handoff to say at the end of the procedure that's going to   and eliminate the excuses a patient's going to bring to you, but it's going to help teep all of your treatment. It's going to make your handoffs perfect. It's going to make it to where patients want to say yes to you. I've literally watched them leave the operatory and they don't get operatory like hallway amnesia. They literally like our little robots and they walk right up front and they're like, hey, Dr. Smith wants to see me back for that crown in two weeks for an hour and I need to get my cleaning scheduled. And they just smile. And you're like, where did you come from? And why did not all of my patients do this?   is because you don't have this in and it's something that's so easy to do and yet most practices don't do it. So I would recommend every one of you, doctors, add it in. I want you to look at that exam room when you walk into it, every hygiene room, every time you walk through the door, you are just going to say it every single time and you will be shocked at how great your case acceptance goes, but not even just your case exceptions, your patient's happiness. They're not confused. Where do start? Why is dentistry so confusing? Why do I not want to do this? You've literally given them the roadmap.   eliminated half of their excuses that they're going to go up and have objections. Treatment coordinator like, here teach me how to get over objections. I'm like, hey, just have a better exam. And 50 % of those objections are already gone. They're not confused. They don't have amnesia. They know exactly where to go. And then we ask them, what questions do you have for me? I want you to be rock solid moving forward. You told them we're moving forward. It's not a question of are we doing dentistry or not. It's, hey, we're doing dentistry. Next step is going to be, you can talk about how you want to finance it. But what questions do you have for me? I want you rock solid moving forward.   This is how the elite practices do it. You guys wanna know? I've been in hundreds of offices and I'm here to show these are the three sexy systems that your practice needs to have in place. All right, get it done, get that in place. And if you're struggling, this is something we teach to teams. We get the whole team on board, because sometimes you listening, trying to get your team bought in, sometimes that's hard. So fly in an expert, we'll come and train your team. There we go. That was a little bit of a tongue twister. We will train your team to do this.   to have great case acceptance. And this is how we're able to add in one practice, we added $25,000 in one day just by doing this. All right, system number three, this is going to sound so silly, but a morning huddle that's truly a huddle that drives performance and alignment. Like literally this is what we do in office. We cut our morning huddle and I'm like, rock on, you cut out your secret treasure trove. Like this is something that can take five minutes, 10 minutes, and our job is to look for what did we do great yesterday?   what's on our docket today and are we going to win the day? I do not need to hear about every patient. do not need to hear about Mrs. Jones has high blood pressure. Fantastic, that's something hygienists you need to know. The whole team does not need to know it. We need to look at the scoreboard just like football players, basketball players, baseball players, whatever it is. We look at our scoreboard, AKA how we did yesterday, where we are on track for our month and we say is today schedule two goal? And if not, what are we going to do to truly win our day? Now I understand that numbers can sometimes not feel like patient care.   I want to reverse that mindset for you. And I want you to know that when we hit our numbers, that is our benchmark, our measuring stick to show that we served our patients at the highest level. And we did not let little gaps fall into place like missing fluoride opportunities, missing x-ray opportunities, missing same day treatment opportunities, missing diagnosis opportunities. These little simple things are what we're trying not to do. So that's why we set our goal. We have our block schedule. We know the treatment we want to do.   We know the hygiene patients that we need to be seeing. We know the open schedule time that we need to make sure that we've eliminated. And when we morning huddle it out, we can literally strategize how we're going to win our day. So we have more consistent days, more consistent treatment, more consistent patient care, more consistent happy teams. This is where we look for bottlenecks. Where are we going to get jammed up? Could we move a patient by 15 minutes today and make our schedule a lot easier? What does hygiene mean? Hygiene, are you scheduled to goal? And if not, what are you going to do to make sure that you get your patient base scheduled to goal?   It's wild when every player on the team takes ownership of their position over their column, over their goals that we've all committed to, to ensure that we're not missing any patient care. Now you might not get to your exact goal on hygiene side, but I promise you, if we're looking for every single thing those patients should be getting, you will always hit goal. I promise you, we don't set goals to make it to where it's like impossible or you have to do extra dentistry. We set them so we don't miss little things. And I think like, if you just have it that way where we remember, we do it, we chart prep.   Every person's chart prepping the night before, they're looking for their opportunities and we come to Morning Huddle to strategize how we're going to win. We can identify VIP patients to ask them for reviews and referrals. We can do challenges within our team of who's gonna get the most reviews in a day. There's so many little things that Morning Huddle can do and it's also a combination where we connect, we have a game plan and then we go and execute and go to work. So this is really something where it's like, let's use metrics in our Morning Huddle. Let's figure out how we're going to truly strategize and win.   and let's look for same day opportunities that we could use to, it's crazy, it's wild when you will use morning huddles like this of the strategy, the huddle to win the game, you will be insanely shocked at how much is there that you might be missing here and there. So these are the three non-sexy systems that every single productive practice has in place and they're incredibly good at it. And that is our block scheduling, our NDTR handoffs and our morning huddles that are setting us up to win.   This is something that will significantly improve your productivity and team alignment. Like they get everybody on the same page. We're rowing in the same boat. People are like, Carrie, I got to put all these systems in place. And I'm like, no, you don't. You just need to put the systems in place that are going to help you win. And that means winning on the number side for sure, but winning on team alignment, happier patients, getting out on time, more time with your family. Let's put those systems into place. Let's not be spending a lot of time wasted time on things that don't truly move the needle forward.   why we put systems into place. This is why we're obsessed with it. Because the reality is one small change. Any of these changes is going to radically improve your life. It's going to improve your practice and it's going to improve your happiness. So why not do it? And if you are struggling with this, you're like, gosh, Kara, I hear your podcast. I listened to you. I've heard you tell me this a hundred times. Book the call. Hello@TheDentalATeam.com. Book the call. Let's stop living in mayhem. Let's stop living in madness. Let's have expert consultants literally look at your practice, look at your numbers and put these things into place.   We had a doctor, I'll just pull this up, literally texted us their first month and said, I have never been as confident as I am working with the Dental A Team. I've worked with a lot of other consulting companies and in just one month, I already feel less stressed, more at ease and excited to come back to my practice. I was curious if I needed to sell my practice and now I'm confident that I can live here, be happy and enjoy dentistry again. It's in one month. So if that's you, if you feel like that, you're like, gosh, I just need this, book the call. Hello@TheDentalATeam.com.   Make sure you're on our newsletter list. Make sure you're getting our tips. But more importantly, make sure you're getting the life and the practice that you deserve. Guys, we get one practice, we get one life, we get one opportunity. Let's make it the best we possibly can. For all of you listening, I'm so grateful for you. I know these things can be yours. I know you can put these systems into place and I encourage you to do it. It's your time. Execute. I put up on my mirror a long, long time ago. I said, don't just dream, do. This is the time for you to put the things into place that you know will move your practice forward.   Refine if you're already doing it and reach out. It's time. Let's do this. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

The Morning Huddle
The Morning Huddle Episode 109: A New Era of Apprenticeship with Affordable Housing and Contractor Owner Training

The Morning Huddle

Play Episode Listen Later May 27, 2025 41:10


Join us with Wilson Matthew Betances, Founder of Energize Us Edu Inc., as he reveals how a spark of inspiration in the electrical contracting trenches ignited his in-house Apprentice University—and why he's now betting on affordable housing to keep talent charged up for the long haul. From his five-pillar system of character, work ethic, trust, skills and growth metrics, to the franchise-ready model and his exclusive Builders United mastermind, Wilson lays out the blueprint for building—and retaining—a powerhouse workforce today and five years down the line.

The Morning Huddle
The Morning Huddle Episode 108: Building Value in Your Construction Business

The Morning Huddle

Play Episode Listen Later May 20, 2025 46:30


Join us for a focused conversation with Ryan Staton of Staton Walsh, where we dive into the key financial metrics—EBITDA, backlog ratios, debt-to-equity, and working capital—that drive construction business value, plus practical strategies for reinvesting profits, building operational continuity, and planning a successful exit.

The Morning Huddle
The Morning Huddle Episode 107: Executing a Succession Plan

The Morning Huddle

Play Episode Listen Later Apr 22, 2025 51:18


Join Herb Sargent, CEO of Sargent, and Eric Ritchie, President & COO, as they delve into the intricacies of executing a successful succession plan. Drawing from their firsthand experiences, they discuss the challenges and strategies involved in leadership transitions within a legacy-driven, employee-owned company.​

The Morning Huddle
The Morning Huddle Episode 106: Crafting Second Chances

The Morning Huddle

Play Episode Listen Later Apr 1, 2025 45:51


Jonte Hawkins, Director of Safety at West Shore Home, and Roberto Gomez, Executive Director of Cornerstone Craftsman, dive into how the trades changed their lives—and how they're now using that power to change others'. From second chances to workforce pipelines, they're tackling the construction labor shortage by investing in the next generation.

The Morning Huddle
The Morning Huddle Episode 105: Integrating Precon & Design to Ensure the Project Starts Off Right

The Morning Huddle

Play Episode Listen Later Mar 25, 2025 48:38


In this episode, Jason Schroeder, Founder and CEO of ELEVATE Construction, LLC, explores what it truly means to elevate the field in construction. Tom Hughes, PE, VP of Construction Operations at Genesis AEC, joins as guest host to help guide a conversation on integrating field leaders into preconstruction, developing great superintendents, and bridging the gap between field and office. Packed with practical insights and industry perspective, this episode challenges how we think about planning, leadership, and respect for the craft.

The Morning Huddle
The Morning Huddle Episode 104: Hire Better people Faster

The Morning Huddle

Play Episode Listen Later Mar 18, 2025 39:04


Retention is where companies struggle. Ryan Englin, COO of Core Matters, breaks down what it takes to keep employees, strengthen the company's reputation, and make the trades a top career choice. From HR and marketing collaboration to standout job ads and talent pipelines, we're covering the real keys to becoming an employer of choice.

The Morning Huddle
The Morning Huddle Episode 103: The Build Mindset - Effective Project Management

The Morning Huddle

Play Episode Listen Later Mar 11, 2025 52:06


What does it take to keep a construction project running smoothly? Eric Van Why, Jonathan Fox, and Megan Ross from Coakley & Williams Construction (CWC) break down The Build Mindset—covering site logistics, safety, scheduling, financials, and the power of clear communication. Learn how CWC's expertise, technology, and strong trade relationships ensure seamless execution from start to finish. Whether you're in the industry or just curious, this episode is packed with expert insights. Tune in and build smarter with CWC!

The Morning Huddle
The Morning Huddle Episode 102: NCCER Credit & In Her Own Words

The Morning Huddle

Play Episode Listen Later Mar 4, 2025 43:39


How can we recruit, retain, and advance more women in construction? Jennifer Wilkerson, VP of Innovations & Advancements at NCCER, joins us to unpack the In Her Own Words research and its game-changing impact on the industry. We discuss key findings, workplace improvements, and why job sites with women perform better. Plus, we dive into the ROI of training, the return of trade education, and the rise of the Tool Belt Generation.

The Morning Huddle
The Morning Huddle Episode 101: Salary Transparent Street

The Morning Huddle

Play Episode Listen Later Feb 25, 2025 46:16


We're talking salary transparency with Hannah Williams, founder of Salary Transparent Street! From the impact of new salary transparency laws to why it's crucial—especially in construction—Hannah breaks down the benefits of pay openness, what she's learned from interviewing trade workers, and how we can bridge the massive labor gap. Plus, hear all about STS's new job board and salary database, designed to help job seekers and employers alike. Don't miss this eye-opening conversation!

The Morning Huddle
The Morning Huddle Episode 100: The State of the Commercial Industry

The Morning Huddle

Play Episode Listen Later Feb 19, 2025 40:12


Join Alex Kablanian, General Manager at ServiceTitan, as we dive into the exciting opportunities and challenges shaping the construction industry in 2025! From rising optimism and growth goals to tackling labor shortages and supply chain issues, Alex shares the must-know trends and strategies for contractors this year. Don't miss it!

The Morning Huddle
The Morning Huddle Episode 99: Structure Failure Analysis

The Morning Huddle

Play Episode Listen Later Feb 11, 2025 49:37


Stanley Stoll, PE, CEO and principal engineer of Knott Laboratory, uncovers the hidden flaws that compromise buildings—from water damage to foundation cracks. Learn how cutting-edge tech like drones and digital twins is revolutionizing inspections and how to prevent costly failures before it's too late!

The Morning Huddle
The Morning Huddle Episode 98: Self-Paced Accredited Trade School

The Morning Huddle

Play Episode Listen Later Feb 4, 2025 30:51


Join Ruchir Shah, Founder & CEO of SkillCat, as he shares how SkillCat is revolutionizing trade education—offering affordable, online certifications in HVAC, plumbing, electrical, and more. Learn about their new nonprofit, GRIT Foundation, and how they're tackling the skilled worker shortage.

The Morning Huddle
The Morning Huddle Episode 97: The Future of Project Repositioning & Use of VR

The Morning Huddle

Play Episode Listen Later Jan 28, 2025 49:45


Discover how William Mandara RA, CEO of Mancini Duffy, is disrupting architecture with patented tech, cutting-edge VR, and a sharp growth strategy. Hear how he scaled the firm from 40 to 130 people, diversified into high-stakes sectors like aviation and life sciences, and redefined architect-GC partnerships for game-changing project success.

The Morning Huddle
The Morning Huddle Episode 96: The Data Crisis in the AECO Industry

The Morning Huddle

Play Episode Listen Later Jan 21, 2025 42:37


In this episode, Joe Wilson, CEO/Founder of PROJEXION, reveals how contractors can finally unlock the power of their data. Learn how to identify problem projects, predict profitability, and make data-driven decisions using dashboards and KPIs. Joe explains why Projexion is the key to solving the construction industry's data crisis and how it can help you stay ahead in an ever-changing workforce. Tune in to discover the future of construction data!

The Morning Huddle
The Morning Huddle Episode 95: Humanity as a Strategy

The Morning Huddle

Play Episode Listen Later Jan 14, 2025 49:07


Leaders who prioritize humanity create workplaces where people feel valued and supported, fostering loyalty, innovation, and growth. In this episode, Edward DeAngelis, CEO of EDA Contractors, shares how a people-centric approach builds cultures rooted in safety, respect, and alignment with organizational values. When leaders serve their teams with intention, they unlock the full potential of their people—and their businesses.

Podcasts Bickley & Marotta
Hour 1: The Cardinals are victorious in a must win game in meh win fashion

Podcasts Bickley & Marotta

Play Episode Listen Later Dec 16, 2024 41:33


Bickley and Marotta talk Cardinals, Kyler, and go through the monday Morning Huddle.

RDH Magazine Podcast
Maximizing the potential of your morning huddle

RDH Magazine Podcast

Play Episode Listen Later Dec 10, 2024 5:25


    Here's how to harness the power of the morning huddle to invigorate your team and start the workday on a positive note. Heather Fiore, BHS, RDH Read by Jackie Sanders  Article: https://www.rdhmag.com/career-profession/inspiration/article/55138408/maximizing-the-potential-of-your-morning-huddle 

Connecting is not Enough - The Networking Radio Show
Ridiculously Easy to Do Business With... David Avrin

Connecting is not Enough - The Networking Radio Show

Play Episode Listen Later Dec 2, 2024 43:13


In this month's premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You! Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  Andy and David explore the crucial differences between customer service and customer experience, highlighting that while good service is essential, it's the overall experience that truly drives customer loyalty in today's competitive market. David argues that while many businesses boast high-quality products and services, the experience they provide is often far from ideal, leading to customer frustration. Their conversation traces the changing landscape of customer interaction, particularly the role of social media and the increasing reliance on AI-powered chatbots. While social media once served as a powerful tool for holding companies accountable, its effectiveness appears to be waning, as organisations struggle to manage the sheer volume of feedback.  They also highlight the significant generational differences in customer expectations and preferences regarding technology. While younger generations are tech-savvy and prefer self-service options, older generations often require more personalised assistance. This necessitates an "omni-channel" approach, offering a variety of ways for customers to engage based on their individual needs and preferences. The overuse of surveys is criticised, with David suggesting that less frequent, shorter, and simpler surveys are more effective. Building relatability and likability within a brand's identity is emphasised, and it's suggested that businesses shouldn't necessarily aim to please everyone, but to be the best choice for their target audience.  Finally, Andy and David reflect on the importance of striking a balance between efficiency and personalisation, prioritising speed and respect for customers' time. They emphasise that while businesses strive for predictability and efficiency, they must not lose sight of the human element and the importance of making the customer experience not just competent, but preferable. What we discussed: 1.     Customer Service vs. Customer Experience: Understand the critical distinction and why customer experience trumps service in today's market. 2.     The Evolving Role of Social Media: Social media's influence on customer feedback is shifting and how businesses can adapt. 3.     AI and Human Interaction: What is the optimal balance between AI-driven efficiency and essential human interaction. 4.     Generational Differences: How to cater to the diverse needs and technological preferences of different generations. 5.     The Power of Feedback (and the Perils of Overdoing It): How to effectively gather and use customer feedback without causing frustration Listen to this episode to gain actionable insights into creating a superior customer experience, leveraging technology effectively, and navigating the complexities of a multi-generational market. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn |Facebook | YouTube The Financial Times Guide to Mentoring Ridiculously Easy to Do Business With.  

The Morning Huddle
The Morning Huddle Episode 94: FullStack Modular

The Morning Huddle

Play Episode Listen Later Nov 19, 2024 32:42


Roger Krulak is “The OG in Modular” and a visionary shaping the future of urban development whose solution lends itself to multi-family, student housing, hotels, and much more. Like your recent guests, Roger is a pioneer who is continuously looking to create positive change in the building industry within his professional career. As a major advocate for wanting to meet the needs of today's world, Roger guest lectures on the subject at Yale, Harvard, and MIT sharing his success strategies as well as his lessons in the business. The FullStack Modular method resembles the Lego concept – it all clicks together, stack it up, and add a roof! The company relocated its headquarters in Hamden, CT, and continues to house its factory in Oregon. Roger can contribute to the conversation of manufacturing, construction, multi-family housing, and the business aspect within the industry.

The Morning Huddle
The Morning Huddle Episode 93: My Body, My PPE

The Morning Huddle

Play Episode Listen Later Nov 12, 2024 47:51


In this episode, we dive into the challenges and opportunities of attracting and retaining women in the construction industry. We're joined by Emily Soloby, MA, JD, founder of Juno Jones Safety Boots, and Sally M., product creator of Spectra Supply Inc. As founding members of the AWSAM (Alliance of Women's Safety Apparel Manufacturers), they are at the forefront of a vital movement dedicated to transforming the construction industry. AWSAM is committed to rethinking industry policies and practices to better align with women's priorities, ensuring that the workplace is inclusive and empowering. Join us as we discuss practical strategies and the impactful initiatives AWSAM is spearheading to create a supportive environment for women in construction.

The Morning Huddle
The Morning Huddle Episode 92: Workplace Trends

The Morning Huddle

Play Episode Listen Later Nov 5, 2024 51:38


What does the workplace look like nearly five years after COVID-19 flipped everything upside down? Mariela Buendia-Corrochano, Founder and CEO of estudioMBC LLC, explores how companies are redefining hybrid work, balancing full-time office mandates with flexible remote options. As leaders grapple with designing spaces and policies that boost productivity and retain talent, Mariela shares strategies to create in-office experiences that employees actually want to return to. She also dives into key trends shaping the future of work and what companies can do to thrive in this evolving landscape.

The Morning Huddle
The Morning Huddle Episode 91: Preventing Wage Theft - A Capitalist Alternative

The Morning Huddle

Play Episode Listen Later Oct 29, 2024 56:52


With jurisdictions stepping up enforcement all over the country, contractors need to get smart about protecting their business from wage theft claims. Our guest, Matthew DeSarno, CEO of Verfico Technology, will tell us about current market trends around the country and discuss innovations to employee compensation that both satisfy the law and improve profitability.

The Morning Huddle
The Morning Huddle Episode 90: Small Business Expansion and Entering New Niches

The Morning Huddle

Play Episode Listen Later Oct 23, 2024 52:26


Join us for an insightful conversation with Neil Agarwal, President and CEO, and Benjamin Britten, Director of Operations and Special Services at Frisco Woodline. In this episode, we explore the inspiring growth story of Frisco Woodline, a small business making waves in the lumber industry. Neil and Ben share their experiences navigating the challenges of expansion, detailing the strategic decisions that positioned them for success. We'll dive into how they broke into the prefinishing and custom profiling markets, what inspired their bold moves, and the lessons they learned while overcoming the hurdles that come with growing a business. Whether you're a business owner looking to expand or simply curious about the inner workings of a thriving company, this episode offers valuable insights into Frisco Woodline's journey.

Dental unfiltered
Episode 35 - Secret to Success: The Morning Huddle

Dental unfiltered

Play Episode Listen Later Aug 14, 2024 32:15


The podcast episode delves into the significance of morning huddles in dental practices, underscoring their pivotal role in fostering success. The hosts stress the active participation of all team members, including the dentist, in these huddles, emphasizing leadership, accountability, positivity, and gratitude. They highlight the detrimental effects of inconsistent huddles and advocate for discussing topics that directly influence the practice's prosperity, emphasizing the necessity of consistency and team engagement in this daily ritual.

Thrivetime Show | Business School without the BS
Clay Clark | Clay Clark Case Studies | "Everything We've Implemented Has Worked. The Morning Huddle, the Search Engine Optimization...I Came Across Clay's Podcast While Driving. We Are Growing By 150%." - Jamie Fagel

Thrivetime Show | Business School without the BS

Play Episode Listen Later Jul 29, 2024 106:36


Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com Join Tim Tebow, LIVE and in-person at Clay Clark's December 5th & 6th 2024 Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More **Request Tickets & See Testimonials At: www.ThrivetimeShow.com**Request Tickets Via Text At (918) 851-0102 See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

The Thoughtful Entrepreneur
1961 – Building a Better Construction Business with Well Built Construction Consulting's Chad Prinkey

The Thoughtful Entrepreneur

Play Episode Listen Later Jul 8, 2024 20:29


Creating a Positive Workplace Culture in the Construction IndustryIn a recent episode of The Thoughtful Entrepreneur Show, host Josh Elledge sat down with Chad Prinkey, the founder and CEO of Welbilt Construction Consulting. Chad, who also hosts "The Morning Huddle Construction Show" and authored "Well Built: How the Top 2% of Construction Contractors Create Superior Value, Profits, and Excellence," shared valuable insights on creating a great workplace culture in the construction industry. This blog post delves into their conversation, highlighting how construction companies can foster a positive work environment that translates into superior business performance.Chad Prinkey emphasizes that actively engaged employees are crucial for the success of any construction company. In an industry characterized by high stress, high demand, and low margins, companies that foster a positive workplace culture can achieve a self-perpetuating cycle of happy employees, happy customers, and higher profits. Key takeaways include the importance of employee engagement, creating a positive atmosphere, and understanding that happy employees lead to happy customers, which in turn leads to higher profits. Leaders can implement practical steps such as seeking feedback, demonstrating that they are listening, and considering flexible work schedules.Chad highlights Block, a general contractor in Texas and Louisiana, as a successful example of improved people leadership. Over the past three years, Block has increased employee engagement scores by adding a dedicated HR professional, implementing ongoing training and development programs, updating the benefits plan, and improving communication. Chad also discusses the significant costs associated with employee turnover in the construction industry, particularly for roles like estimating and project management. To mitigate turnover, companies should focus on becoming training organizations that grow their own talent and implement strategies to retain employees, such as offering competitive benefits and creating a positive work environment.About Chad Prinkey:Chad Prinkey is the Founder and CEO of Well Built Construction Consulting, an organization that has carved out a niche in exclusively serving the small to mid-size commercial general contractors, construction managers, specialty contractors, owners, and developers in the building industry. Prinkey's approach is hands-on, deeply invested in team skill enhancement, devising effective compensation structures, and fortifying communication within construction teams. His strategic vision goes beyond troubleshooting; it's about nurturing a culture where continuous improvement and leadership excellence are the norms in the building industry. Prinkey's expertise lies in strategically refining construction practices, guiding companies through the complexities of the market, and elevating industry standards. He steers organizations toward enduring success and operational distinction through consulting and facilitation.Prinkey's professional trajectory is defined by a strong focus on enhancing the operational aspects of construction companies and project teams. His extensive experience includes delivering keynotes and programs to over 120 construction companies and multiple associations, emphasizing his influence and reach within the industry. Prinkey is also the host of his weekly podcast, The Morning Huddle. Interviewing experts from across the building industry, Prinkey shares insightful and educational messages with listeners looking to impact the industry positively.Well Built distinguishes itself...

Remarkable Results Radio Podcast
Morning Huddles: Fueling Mighty Auto Pro's Success Story [RR 961]

Remarkable Results Radio Podcast

Play Episode Listen Later Jun 7, 2024 17:25


Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Hear from the team at Mighty Auto Pro as they discuss the pivotal role of morning huddles and meetings. The team shares their experiences on how these gatherings enhance daily workflow and help minimize unexpected challenges. Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH. Show Notes Watch Full Video Episode Skylar's Morning Huddle (00:04:14) Skylar explains the morning huddle and its role in coordinating service work and workflow. Michael's Morning Huddle (00:09:32) Michael emphasizes the importance of the morning huddle in ensuring everyone is on the same page and minimizing surprises during the day. Josh's Morning Huddle (00:09:55) Josh discusses how morning huddles help in managing parts and workflow, and the interaction between customer service and technicians. David's Morning Huddle (00:11:58) David explains the purpose of the morning huddle in coordinating projects and ensuring everyone is on the same page. Training Hours and Meetings (00:13:19) Discussion about the training hours completed, the process of introducing new training seminars, and the importance of training in the automotive industry. Brian's Morning Huddle (00:14:54) Brian discusses the value of morning huddles in providing uniformity, team collaboration, and adaptability in planning the day's work. Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Ideal plan at 24

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Apr 4, 2024 16:40


There are a number of different directions the Dallas Cowboys can go with the 24th overall pick, but which way is the best one? RJ Ochoa and Rob Thompson discussed Wednesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: It does not have to be this way

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Apr 2, 2024 12:31


The Dallas Cowboys continue to do things in ways that feel completely and totally unnecessary. RJ Ochoa and Rob Thompson discussed this idea Monday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Names to continue to watch

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 30, 2024 12:25


There are still a handful of names that the Dallas Cowboys should or could be watching when it comes to free agency. RJ Ochoa and Rob Thompson discussed Friday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Potential free agents that are still out there

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 29, 2024 9:31


We all know that the Dallas Cowboys did not participate in the early parts (or any part really) of free agency, but who are some names out there that they could still pursue? RJ Ochoa and Rob Thompson discussed Thursday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The Cowboys are playing with fire

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 28, 2024 8:25


The Dallas Cowboys are on the verge of playing with some way-too-hot-for-them fire. RJ Ochoa and Rob Thompson discussed Wednesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Reaction to Mike McCarthy's comments

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 27, 2024 12:01


Dallas Cowboys head coach Mike McCarthy spoke to ESPN's Adam Schefter on Monday. RJ Ochoa and Rob Thompson reacted to what he had to say on Tuesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Tyron Smith speaks

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 23, 2024 9:00


This week saw Tyron Smith speak for the first time as a member of the New York Jets and unfortunately this is the world that Dallas Cowboys fans are now living in. RJ Ochoa and Rob Thompson discussed what Tyron had to say on Friday morning at San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The idea of a soft tank

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 22, 2024 16:51


With everything the Dallas Cowboys are (and are not) doing this offseason many people are wondering if they are setting themselves up for a tank of a year. RJ Ochoa and Rob Thompson discussed Thursday morning on San Antonio's Sports Star! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: What is the plan here?

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 20, 2024 10:26


Over a week into free agency, it is difficult to discern what exactly the Dallas Cowboys have in mind for 2024. RJ Ochoa and Rob Thompson discussed Tuesday morning on San Antonio's Sports Star! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The Cowboys found some money

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 19, 2024 18:01


On Monday morning it was reported that the Dallas Cowboys created some salary cap space with a restructure of Dak Prescott's contract. What does this all mean in the bigger picture? RJ Ochoa and Rob Thompson discussed Monday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: This has been a frustrating week

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 16, 2024 16:45


The Dallas Cowboys spent the first week of free agency doing mostly nothing and Stephen Jones' words of defense only made it worse. RJ Ochoa and Rob Thompson discussed Friday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The Cowboys are barely doing the bare minimum

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 15, 2024 17:31


The first week of free agency has almost come and gone in the NFL and the Dallas Cowboys barely have anything to show for their work. RJ Ochoa and Rob Thompson discussed Thursday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The Cowboys do not get a free agency excuse

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 13, 2024 14:50


The Dallas Cowboys spent the first day of free agency watching all of the action from the side. In no way, shape or form should their inaction be excused. RJ Ochoa and Rob Thompson discussed Tuesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The Dak debate never ends

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 9, 2024 15:16


We are potentially just a couple of days away from having some sort of decision on Dak Prescott and an extension with the Dallas Cowboys. RJ Ochoa and Rob Thompson discussed the situation Friday morning on The Morning Huddle. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Culture conversation continues to be a thing

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 8, 2024 15:01


Former Dallas Cowboys TE Dalton Schultz spoke Wednesday on The Pat McAfee Show and in the aftermath of his comments the team's culture is once again in the spotlight. RJ Ochoa and Rob Thompson discussed Thursday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Reaction to Dak Prescott's comments

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 6, 2024 11:46


Dak Prescott spoke for the first time this offseason on Monday and addressed a variety of things, including his extension discussions with the Dallas Cowboys. RJ Ochoa and Rob Thompson reacted to it all Tuesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Dak extension talks continue to go round and round

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 5, 2024 19:00


We have less than a week to go until the legal tampering period begins in the NFL and it is hard to predict what is going to happen with the Dallas Cowboys and quarterback Dak Prescott what with regards to a potential contract extension. RJ Ochoa and Rob Thompson discussed Monday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Mike Zimmer signed a one-year deal with Dallas

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 1, 2024 10:30


It was reported by Michael Gehlken of the DMN that Dallas Cowboys defensive coordinator Mike Zimmer signed a one-year deal with the team, setting up a lot of pressure on the coaching staff for the 2024 season specifically. RJ Ochoa and Joe Reinagel discussed the tenor of this season and why it does not have to be this way but the Cowboys are forging on. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: The ‘all-in' line may have been just talk

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Mar 1, 2024 14:15


About a month ago Jerry Jones gave Dallas Cowboys fans all sorts of confidence when he proclaimed that the team would be going 'all-in' this offseason. As we get closer and closer to free agency... it is starting to seem like that may not be the case. RJ Ochoa and Rob Thompson discussed this overall idea on Friday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Avoid the free agent veteran running back

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Feb 28, 2024 18:01


With free agency less than a month away there are many people wondering where the Cowboys should look to consider spending money. On Tuesday morning at San Antonio's Sports Star RJ Ochoa and Rob Thompson discussed whether or not the running back position should be on the priority list. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Dallas Cowboys takeaways from NFL Combine so far

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Feb 28, 2024 13:40


The Dallas Cowboys are present and accounted for at the NFL Combine and what they are saying while there is obviously of great significance. What are our takeaways from what has made its way out to this point? RJ Ochoa discussed Wednesday morning on San Antonio's Sports Star. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Blogging the Boys: for Dallas Cowboys fans
The Morning Huddle: Trey Lance option year information

Blogging the Boys: for Dallas Cowboys fans

Play Episode Listen Later Feb 27, 2024 6:45


The Dallas Cowboys traded for quarterback Trey Lance last preseason and if they want to keep him beyond 2024 then they will have to pick up his fifth-year option, a value that was confirmed last Friday. RJ Ochoa and Joe Reinagel discussed the overall situation Monday morning on San Antonio's Sports Star! Learn more about your ad choices. Visit podcastchoices.com/adchoices