Podcast appearances and mentions of richard mullender

Richard Mullender was at the center of some very famous hostage negotiations, and he has a thing or two to teach us about the art of listening. As the lead trainer for Scotland Yard's Hostage and Crisis Negotiation Unit, he helped negotiate the release of three UN workers held hostage by the Taliban, among many other high profile cases. As demand for his listening skills grew, he established The Listening Institute to teach the business world how to avoid common communication pitfalls and why listening is the key to building meaningful and authentic connections. See acast.com/privacy for privacy and opt-out information.

We have come to the end of Season 1 of First Serve with Sina Haghighat! In this episode, we are bringing you the key insights from each episode: #1: Listen Like a Hostage Negotiator with Richard Mullender #2: COVID-19 - Serving on The Frontline with Dr Hamid Hashemi #4: Transforming How We Move with Luke Rust #6: Serving Others Through Contagious Positivity with Jessica Dowdall #8: We Are All Leaders with Sina Haghighat Season 1 has taught us about the importance of listening, community, our environment, spreading positive energy and leadership. These are skills that enable us to serve others to the best of our abilities and to build stronger relationships. Season 2 will be filled with more interesting conversations and guests! Connect with First Serve: Instagram | @firstservepodcast Connect with Sina: Instagram | @sinahaghighat Show Notes: The importance of listening [01:03] Listen to understand [02:08] Everyone is unique [03:56] What makes a good negotiator? [05:46] How to become a better listener [07:37] Reactive vs proactive [09:33] Solitude vs loneliness [12:36] Mental health impact of COVID-19 [14:00] Expressing gratitude [17:51] Autonomous vehicles [23:01] Current global climate [26:10] Tesla driving experience [30:50] Goal setting [39:50] Resistant to change [41:06] How to delegate [51:20] How to use your superpowers [54:07] How to build a high performing team [57:37]

In the final episode of Series 1, Gav Thompson talks to Richard Mullender, Hostage Negotiator, about his job and about listening. Hard. Episode Seven - Hostage Negotiation Richard was the lead trainer at the UK police training school for Hostage Negotiations. He knows how to listen. He knows how to negotiate. He has helped negotiate international hostage situations and he has helped negotiate people out of suicide situations. In summary, he knows how to negotiate and he knows how to listen. Have a listen to this. Richard has a fascinating story to tell and he helps teach Gav how to listen. Please listen, enjoy, subscribe & review

Do we really know how to listen? In this episode, Richard Mullender speaks to Sina Haghighat about the importance of listening and the common communication mistakes that we make. Richard is a former Hostage Negotiator and has had experience negotiating with the Taliban, dealing with extortion threats overseas and diffusing domestic sieges. His approach has had a global impact, where he has shared his insights with the UN and FBI. As the demand for his listening skills grew, he went on to establish the Listening Institute to teach the business world how to listen like hostage negotiators. By listening to understand, rather than reply, we can build more meaningful and authentic connections, therefore improving our listening skills is key.Books:The 7 Habits of Highly Effective People - https://amzn.to/2XDtqJ8 Connect with First Serve:Instagram | @firstservepodcastConnect with Sina:Instagram | @sinahaghighatShow Notes:Why is listening so important [06:00] Listening vs speaking [07:22] Know your audience [08:48] Listen to understand [09:28] What makes a good negotiator? [11:40] Different phases of a negotiation [16:08] Importance of negotiation skills [18:11] Active listening is not really listening [19:53] Ask open questions [21:00] How to remove fear [22:50] Virtual communication [25:10] Everyone is unique [27:29] How can we become better listeners? [34:40]

What makes you angry - bad driving, your computer crashing, rudeness, constantly having to pick up wet towels from the bedroom floors?! This week we're all about managing anger - our own and other people's - so that it doesn't get in the way of us achieving our Personal Best... Prof Ewan Gillon, Clinical Director of First Psychology, talks about the triggers and symptoms of anger, to what extent anger can be bad for our health and the coping mechanisms we can put into place to deal with our own anger. Richard Mullender, corporate trainer and former hostage negotiator, describes the impact other people's anger can have on us and advises on the best ways of dealing with it. Dr Emma Byrne, scientist and author of Swearing Is Good For You, explains how swearing can help when we're angry and the evidence that suggests swearing might actually be good for us. Richard Forbes visits a parenting class at the Goodtrees Neighbourhood Centre in Edinburgh to find out how they're trying to promote good behaviour in the family. Toddler tantrums? No problem!

What does hostage negotiation have in common with financial planning? Martin talks to former hostage negotiator Richard Mullender. After a 25-year career working in the London Metropolitan Police as a detective investigating serious crimes, Richard Mullender moved into hostage negotiation. He quickly worked his way up to become Lead Trainer at Scotland Yard’s world-renowned National Crisis and Negotiation Unit. As a hostage negotiator, Richard built his career on elite listening techniques. Since retiring, he has adapted these techniques from the field and applied them to the corporate world, teaching invaluable communication skills to governmental organisations and leading multinationals alike. Richard brings a unique breadth and depth of experience, having designed and run courses all over the world, developing the negotiation skills of officers for organisations that include the Metropolitan Police, the United Nations, the FBI. In addition to extensive crisis negotiation field experience in the UK, Richard was also deployed to Afghanistan and has been active across a wide range of international negotiation assignments. Richard was part of the negotiation team that helped secure the successful release of three UN workers in Afghanistan in 2004. Outside the world of policing, Richard has delivered programmes all over the world on elite listening techniques designed to help organisations understand their employees and clients alike on a deeper level. Richard teaches people to listen as though their lives depended on it. His techniques, gleaned from a career in the field, help his clients understand how to access someone else’s mindset – an invaluable tool at any negotiating table. He has worked across a wide range of organisations including leading multinationals, investment banks, energy companies and universities. Richard is author of Communication Secrets of a Hostage Negotiator (2012) and been covered widely in the media including by the Financial Times and BBC Radio 4.

International Hostage Negotiator Richard Mullender tells us about his career as a hostage negotiator, what type of person it takes to do his job and how emotional intelligence can help us in every day life. A lot of brain food in this one. We mention Phillips Shavers a lot in this podcast because to celebrate the launch of Philips Beard Trimmer Series 7000 a trimmer which vacuums up hair ( an issue for a many) they partnered with Richard to put together a guide to negotiating some of the toughest situations that co-habitation can throw at you! What you think of the show? Let us know by clicking here! See acast.com/privacy for privacy and opt-out information.

Do you agree that the ability to connect, engage and influence are essential skills to thriving in today's business environment? Howev- er, if you want to fine tune your skills there a few better to learn from than those who have done it at the highest level. Some arena's such as political campaigning, professional speaking and hostage negotiation have the ability to fully put these skills to the test. My guests are Simon Bucknall who from a political campaigning background became twice UK and Ireland Champion of Public Speaking and in the top 20 out of 26,000 speakers at the World Championships in Arizona. Also, Richard Mullender a former Lead Trainer at the National Crisis and Hostage Negotiation unit at Scotland Yard in London. Richard has designed and run courses for the Met- ropolitan Police, United Nations, FBI and South African's 'Scorpions Unit'. Join us for some great wisdom into how to truly connect and influence others to help you more effectively achieve your desired outcome.

Do you agree that the ability to connect, engage and influence are essential skills to thriving in today's business environment? Howev- er, if you want to fine tune your skills there a few better to learn from than those who have done it at the highest level. Some arena's such as political campaigning, professional speaking and hostage negotiation have the ability to fully put these skills to the test. My guests are Simon Bucknall who from a political campaigning background became twice UK and Ireland Champion of Public Speaking and in the top 20 out of 26,000 speakers at the World Championships in Arizona. Also, Richard Mullender a former Lead Trainer at the National Crisis and Hostage Negotiation unit at Scotland Yard in London. Richard has designed and run courses for the Met- ropolitan Police, United Nations, FBI and South African's 'Scorpions Unit'. Join us for some great wisdom into how to truly connect and influence others to help you more effectively achieve your desired outcome.

Omid Djalili, the British-Iranian stand-up comedian and actor, joins Richard Coles and Suzy Klein to talk his relationship with Iran, comic sensitivities and that dive off the 10m board in Splash!. Also on the programme, a former international hostage and police negotiator Richard Mullender who now works advising business in 'engagement'. He tells us what makes him the Lewis Hamilton of expert listening. Tanya Mai Johnston came to Northern Ireland as part of Operation Babylift, the mercy mission flying orphans out of Vietnam during the 70's. She talks about the difficulties of growing up in Coleraine - in a place she now calls home. Every Saturday morning listener So-jin Holohan sets out to write a letter to one of her friends around the world. She takes her inspiration from the guests and listeners who appear on Saturday Live and after the show ends, shares her thoughts by putting old fashioned ink pen to paper. Alex Noble's friends accused him of shunning a stable career on a whim when he left his full time job in finance to become a zombie trainer. We find out what that involves. And Norwegian crime writer Jo Nesbo reveals his Inheritance Tracks. He chooses 'I Know What I Like In Your Wardrobe' by Genesis and 'Perfect Skin' by Lloyd Cole and the Commotions. Produced by Alex Lewis. Edited by Karen Dalziel.

Richard Mullender is a former hostage negotiator for the UK Metropolitan Police. Listening has been key to his work, he says, and is an under appreciated skill. Today, he teaches it to business executives. He tells Emma Jacobs people need to stop asking questions and listen more to what's being said. See acast.com/privacy for privacy and opt-out information.