All-Star Dental Academy

All-star dental academy lead mastery coach eric vickery is joined by guest adrienne twigg of bent ericksen & associates. They discuss the role that a solid hr foundation plays in a successful dental practice. Why having a solid hr foundation in the dental practice important the biggest threat in dental practices today how important is the retention of your team/employees/staff right now? Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-building-a-solid-hr-foundation/

Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to coach eric and his guest dr. Lorne lavine as they discuss some common issues with technology in the practice. Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-technology-in-the-practice-with-dr-lorne-lavine-the-digital-dentist/

All-star dental academy lead mastery coach Eric Vickery is joined by Nick Fotache of Revup dental marketing. They discuss the basics of dental marketing as well as how to get a good return on your investment (ROI). Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-high-roi-dental-marketing/

Is digital dental marketing your primary strategy for connecting with new and existing patients? If not, perhaps it should be. With the increased use of technology in our lives, dental clinics embracing digital marketing are connecting with patients via websites, social media, email, and search engines. Those that aren't connecting in this manner risk being left behind. Visit Us:- https://www.allstardentalacademy.com/dental-training/why-is-digital-marketing-crucial-for-dental-clinics/

To begin with, i was surprised that there was no dental receptionist training offered when i started at the practice. It was definitely a “trial by fire,” where i was put immediately on the phone and had to figure everything out on my own. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

Times have changed for dental team training options. In the 80's and 90's dentists took their entire teams to dental meetings for their continuing education. Here are the top three reasons why it is now more common and economical to bring the training to the team. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-team-training-options/

We asked our vp of coaching, dana russell, and our head instructor, larry guzzardo, for feedback on how a practice can reply to a negative review. It can be tricky to respond as the dentist or person handling the social media may feel personally offended and hurt by the review. Positive reviews will help offset the bad review Visit Us:- https://www.allstardentalacademy.com/dental-training/how-to-respond-to-negative-online-reviews-and-how-to-get-more-positive-reviews/

I don't mean to portray the practice as dysfunctional. In reality, the practice was very much reflective of how most dental practices operate. The lack of attention on service, combined with negative attitudes toward change and a shortsighted vision from the dentist inevitably results in a stagnant environment. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in.it's where your existing patients schedule appointments, and the source of those pesky cancellations, late appointments, and no-shows (who likes those, right! Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-front-office-training/

Alex nottingham is my husband and founder and ceo of all-star. I am the co-founder and vp of training for all-star and developed the phone success course for all-star's online training program. Alex's father is a dentist and had his own practice for nearly five decades. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

One of our all-star offices received an online google review that was negative, and they were very hurt and upset by this (as would be expected). We won't share the actual review since they wish to remain private. However, essentially, the patient was complaining online about her dental treatment and the associated fees. Visit Us:- https://www.allstardentalacademy.com/dental-training/how-to-respond-to-negative-online-reviews-and-how-to-get-more-positive-reviews/

It's also where (typically) money flows in – a critical part of the business. But it's interesting that we are likely to find the lowest paid and least trained employees in the practice running the front desk. There are formal training programs for hygienists and assistants, but little systematic training is available for the dental front office team. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-front-office-training/

Get the best of both worlds! Train your dental team to deliver the highest level of customer service. Be the ritz-Carlton and Bloomingdale's of dentistry. Give your patients the all-star patient experience and get results – guaranteed. More money and less stress. It's that simple. Choose from three convenient methods to train your team. Our industry-leading online team training system provides ease and consistency. Visit Us:- https://www.allstardentalacademy.com/

Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the phone as well. This means the way your front desk receptionist communicates on the phone will profoundly impact your practice's success, so you can understand how important dental office phone training is. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-office-phone-training-5-tips-to-improve-your-receptionists-phone-skills/

I finally got around to writing a blog post that reflects my experience with dental receptionist training the good and the bad. So, to provide some context, Alex Nottingham is my husband and founder, and CEO of all-star. I am the co-founder and VP of training for all-star and developed the phone success course for all-star's online training program. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

Alex Nottingham is my husband and founder and CEO of all-star. I am the co-founder and VP of training for all-star and developed the phone success course for all-star's online training program. Alex's father is a dentist and had his own practice for nearly five decades. A few years after Alex and I met, his dad asked Alex for his help with the business side of the practice. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

Get the best of both worlds! Train your dental team to deliver the highest level of customer service. Be the ritz-Carlton and Bloomingdale's of dentistry. Give your patients the all-star patient experience and get results – guaranteed. More money and less stress. It's that simple. Our industry-leading online team training system provides ease and consistency. In-office training helps jump-start results. Visit Us:- https://www.allstardentalacademy.com/

Your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the phone as well. This means the way your front desk receptionist communicates on the phone will profoundly impact your practice's success, so you can understand how important dental office phone training is. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-office-phone-training-5-tips-to-improve-your-receptionists-phone-skills/

Dental coaching should pay for itself! Rather than waiting years for a return on your coaching investment, our coaching process is designed to more than pay for itself within 90 days, so your focus can shift to long-term growth strategies. Visit Us:- https://www.allstardentalacademy.com/services/dental-coaching/

Motivate your team and see immediate results with in-office dental training. An all-star coach visits your office either in-person or virtually with a customized training plan to coach, role play, help implement profitable systems, and work with your team to meet your practice's urgent needs. Visit Us:- https://www.allstardentalacademy.com/services/onsite-training/

Manage and monitor your team's training progress easily from your team management dashboard. See program progress, quiz scores, and log-in data. Every team member earns points and badges as they progress which makes learning fun. Visit Us:- https://www.allstardentalacademy.com/services/dental-online-team-training/

Dental receptionist training out of the fire, into the frying pan…to begin with, i was surprised that there was no dental receptionist training offered when i started at the practice. It was definitely a “trial by fire,” where i was put immediately on the phones and had to figure everything out on my own. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

rain your team with proven proprietary systems, including dentistry's 1 online phone training system. We have over 300+ “bite-sized” videos, and with testing and accountability, you have all your training needs covered. And we back up our confidence that you and your team will benefit from our training with all-star's 10x performance guarantee. Visit Us:- https://www.allstardentalacademy.com/services/dental-online-team-training/

Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to coach eric and his guest Dr. Lorne lavine as they discuss some common issues with technology in the practice. Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-technology-in-the-practice-with-dr-lorne-lavine-the-digital-dentist/

Dental coaching should pay for itself. Rather than waiting years for a return on your coaching investment, our coaching process is designed to more than pay for itself within 90 days, so your focus can shift to long-term growth strategies. Implementation i have trouble implementing new training, and when i do it is difficult to hold my team accountable, not to mention i get resistance. Visit Us:- https://www.allstardentalacademy.com/services/dental-coaching/

Sporadic and/or lengthy training sessions marathon training sessions are a big problem that we see all the time. Seminars are fun for team building hey, we even do live seminars ourselves however, day-long lectures are not ideal for maximum information retention and implementation… two of the biggest issues dental front office teams encounter with dental front office training. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-front-office-training/

Motivate your team and see immediate results with in-office dental training. An All-Star coach visits your office either in-person or virtually with a customized training plan to coach, role play, help implement profitable systems, and work with your team to meet your practice's urgent needs. Visit Us:- https://www.allstardentalacademy.com/services/onsite-training/

Train your team with proven proprietary systems, including dentistry's 1 online phone training system. We have over 300+ “bite-sized” videos, and with testing and accountability, you have all your training needs covered. And we back up our confidence that you and your team will benefit from our training with all-star's 10x performance guarantee. Visit Us:- https://www.allstardentalacademy.com/services/dental-online-team-training/

All-star dental academy lead mastery coach eric vickery is joined by attorney david ehrlich. A dental practice and dentists have exposure to a variety of legal issues. Attorney david ehrlich joins coach eric for a discussion on what issues dentists must consider and mitigate. Employment and independent contractor agreements. Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-legal-issues-in-dentistry-with-david-ehrlich/

Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to Coach Eric and his guest Dr. Lorne Lavine as they discuss some common issues with technology in the practice. They discussed: All About Ransomware and the True Cost of a Breach Steps a Dental Office Should Take to Minimize or Eliminate Their Risk When it Comes to Ransomware. How Easy or Difficult is it to Protect Yourself? Email Security and Best Practices Technology and HIPAA Tackling Technology Liabilities on Your Own About Dr. Lorne Lavine Dr. Lorne Lavine, founder, and president of The Digital Dentist has over 30 years invested in the dental and dental technology fields. A graduate of USC, he earned his D.M.D. from Boston University and completed his residency at the Eastman Dental Center in Rochester, NY. He received his specialty training at the University of Washington and went into private practice in Vermont until moving to California in 2002 to establish TDD, a company that focuses on the specialized technological and HIPAA needs of the dental community. Dr. Lavine has vast experience with dental technology systems. He is a CompTIA Certified A+ Computer Repair Technician and CompTia Network+ certified. As a consultant and integrator, he has extensive hands-on experience with most practice management software, image management software, digital cameras, intraoral cameras, computers, networks, and digital radiography systems. Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-technology-in-the-practice-with-dr-lorne-lavine-the-digital-dentist/

All-Star Dental Academy Co-Founder and VP of Training Heather Nottingham is joined by Cynthia Goerig, CEO of Legacy Life Consulting. Heather and Cynthia talked about Legacy Life Consulting's “Accepting Affluence” course on mindset and money. The course will help you break free of old models that keep you from making more money – shifting your beliefs from earning and proving yourself to a state of allowing and accepting. What if we all have the birthright to be affluent, and it is what the universe wants for us? We kink up the hose of receiving abundance with our past patterns and pain regarding money, keeping us from receiving more. About Cynthia Goerig Cynthia is an executive coaching expert who helps people breakthrough self-limiting beliefs to produce lasting changes in performance and communication. From an early age, Cynthia was bound for a life as a professional modern dancer, trained at the Interlochen Arts Academy for the performing arts, where she received the presidential scholar award. Beginning at age 17, she traveled the world performing in the Bat-Dor Dance Company owned by Batcheva De Rothschild. Spending a decade in New York City, she formed a dance company and continued her professional career with Radio City Music Hall as a dancer and dance captain. Visit Us:-https://www.allstardentalacademy.com/dental-training/podcast-financial-abundance-cynthia-goerig/

Eric and Art discuss the Payroll Protection Program (PPP) and the Employee Retention Tax Credit (ERTC). Basically, before December 27 dentists who took the PPP loan (which was a much better deal) could not apply for the ERTC. When former President Trump signed the Stimulus bill in late December, it allowed business owners to file to claim the ERTC if they qualified, even if they took out a PPP loan. This now allows us to bifurcate wages paid in 2020 so that potentially a dentist can get full forgiveness of their PPP loans as well as claim a tax credit equal to as much as $5,000 per employee. To qualify for this, a dentist would either have to show at least a 50% reduction in their revenues for, most likely, Q2 of 2020 vs. Q2 of 2019, or show that any government unit (city, county, state) ordered them to shut down. Two days ago, the IRS issued 103 pages of rules on how this works. About Art Wiederman: Art has been a CPA serving the dental profession since 1984. He started his career working with dentists with the Pride Institute of Management running their financial services division, which ultimately became his CPA firm. Art merged his firm and is now part of Eide Bailly which serves over 700 dentists in the Western United States. Art is a frequent lecturer at local, state and national meetings on the subject of financial issues for dentists. He also has a weekly podcast with thousands of listeners called “The Art of Dental Finance and Management with Art Wiederman, CPA”. Visit Us:-https://www.allstardentalacademy.com/dental-training/podcast-ppp-2-0-and-employee-tax-credit-with-art-wiederman-cpa/

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by long-time All-Star client Dr. Troy Walton and they discuss the benefits and challenges with offering airway-driven dentistry. They discussed: What is airway-driven dentistry? The impact a poor or compromised airway has on patients How airway-driven dentistry relates to general dentistry, periodontics, orthodontics, endodontics, and oral surgery Implementation in the practice Billing challenges Financial implications How to promote the approach in practices About Dr. Troy Walton: Dr. Walton practices in northern Utah. He met his wife, NeCole, at Utah State University, where he began his collegiate education. He continued his education at the Creighton University School of Dentistry in Omaha, Nebraska, and graduated in 2005. After graduating and working for a year as an associate, he started his practice from scratch in 2006. He discovered All-Star Dental Academy in 2017 and loves using the training program in his practice and his daily life. Dr. Walton believes in life-long learning and strives to stay abreast in the latest dental advances. He maintains membership in the American Dental Association and Academy of General Dentistry. Through his continued learning he has taken a special interest in TMD and airway dentistry and has successfully treated hundreds of patients. Visit Us:-https://www.allstardentalacademy.com/dental-training/podcast-airway-driven-dentistry/

Is digital dental marketing your primary strategy for connecting with new and existing patients? If not, perhaps it should be. With the increased use of technology in our lives, dental clinics embracing digital marketing are connecting with patients via websites, social media, email, and search engines. Those that aren't connecting in this manner risk being left behind. So it is crucial you develop a robust strategy if you want to grow your business. Digital Marketing is defined as initiatives focused on electronic devices. Some digital marketing is highly effective and can deliver better, more targeted results than traditional methods of marketing. Fundamental to successful online marketing is Search Engine Optimization (SEO). These days, SEO is not a niche concept. Many businesses with an online presence understand the importance of keywords to elevate their search engine rankings. SEO also helps in targeting the right customers at the right time. But which keywords should you target? An easy way to get high-intent patients with an immediate need is to use words such as “emergency” or “urgent”. Using these keywords as part of your SEO and creating a page for emergency services, you are much more likely to come up in search results when potential patients are looking for emergency dental care. If you offer emergency care, ensure your landing page makes it easy for a client to contact you. Provide a clear “call to action.” For example, use a button that calls your emergency appointment line as opposed to directing a user to online forms. Visit Us:-https://www.allstardentalacademy.com/dental-training/why-is-digital-marketing-crucial-for-dental-clinics/

All-Star Dental Academy Co-Founder and VP of Training Heather Nottingham is joined by Cynthia Goerig, CEO of Legacy Life Consulting. Heather and Cynthia talked about Legacy Life Consulting's “Accepting Affluence” course on mindset and money. Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-financial-abundance-cynthia-goerig/

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Michael Goldberg and they discuss the challenges you'll face when considering a move to operating on a fee-for-service basis. They discussed: What would you say are the biggest systemic issues that most dentists face? Visit Us:- https://www.allstardentalacademy.com/dental-training/podcast-airway-driven-dentistry/

Is digital dental marketing your primary strategy for connecting with new and existing patients? If not, perhaps it should be. With the increased use of technology in our lives, dental clinics embracing digital marketing are connecting with patients via websites, social media, email, and search engines. Visit Us:- https://www.allstardentalacademy.com/dental-training/why-is-digital-marketing-crucial-for-dental-clinics/

All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Michael Goldberg and they discuss the challenges you'll face when considering a move to operating on a fee-for-service basis. They discussed: What would you say are the biggest systemic issues that most dentists face? Visit Us:-https://www.allstardentalacademy.com/dental-training/podcast-are-you-ready-to-break-free-from-insurance-with-dr-michael-goldberg/

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well put together. Visit Us:- https://www.allstardentalacademy.com/dental-training/9-essential-elements-of-an-extraordinary-dental-phone-greeting/

To begin with, I was surprised that there was no dental receptionist training offered when I started at the practice. It was definitely a trial by fire where I was put immediately on the phones and had to figure everything out on my own. In my retail management experience, every new hire went through a rigorous on boarding training program where the new employee was set up for success with the tools necessary to make an immediate positive impact on the business. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

Dental coaching should pay for itself! Rather than waiting years for a return on your coaching investment, our coaching process is designed to more than pay for itself within 90 days, so your focus can shift to long term growth strategies. Visit Us:- https://www.allstardentalacademy.com/services/dental-coaching/

Marathon training sessions are a big problem that we see all the time. Seminars are fun for team building hey, we even do live seminars ourselves however, day long lectures are not ideal for maximum information retention and implementation two of the biggest issues dental front office teams encounter with dental front office training. Going to an all day seminar is not only long and tiring but most of the time the team brings back little to no information that is going to create any lasting change for their office. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-front-office-training/

Train your team with proven proprietary systems, including dentistry's 1 online phone training system. We have over 300 “bite sized” videos, and with testing and accountability, you have all your training needs covered. And we back up our confidence that you and your team will benefit from our training with All-Star's 10X Performance Guarantee. Visit Us:- https://www.allstardentalacademy.com/services/dental-online-team-training/

Thank the customer for the positive review and be specific. Ensure the reviewer knows a real person is behind your reply by referencing something specific they said. Thanks for leaving a review and mentioning our hygienist. You're right, she is always smiling! Use the business name and keywords in your review response to the good review. This will help the positive review appear in search results. The team here at Practice Name is thrilled to hear such good feedback, and we're proud to be known as one of the friendliest dental offices. Visit Us:- https://www.allstardentalacademy.com/dental-training/how-to-respond-to-negative-online-reviews-and-how-to-get-more-positive-reviews/

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well put together. Visit Us:- https://www.allstardentalacademy.com/dental-training/9-essential-elements-of-an-extraordinary-dental-phone-greeting/

Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office on the phone. Your receptionist will have to manage the appointments of existing patients through the phone as well. This means the way your front desk receptionist communicates on the phone will profoundly impact your practice's success, so you can understand how important dental office phone training is. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-office-phone-training-5-tips-to-improve-your-receptionists-phone-skills/

Get the best of both worlds! Train your dental team to deliver the highest level of customer service. Be The Ritz Carlton and Bloomingdale's of dentistry. Give your patients the All-Star patient experience and get results Guaranteed. More money and less stress. It's that simple. Visit Us:- https://www.allstardentalacademy.com/

Train your team with proven proprietary systems, including dentistry's 1 online phone training system. We have over 300 “bite sized” videos, and with testing and accountability, you have all your training needs covered. And we back up our confidence that you and your team will benefit from our training with All-Star's 10 Performance Guarantee. Visit Us:- https://www.allstardentalacademy.com/services/dental-online-team-training/

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well put together. Visit Us:- https://www.allstardentalacademy.com/dental-training/9-essential-elements-of-an-extraordinary-dental-phone-greeting/

I don't mean to portray the practice as dysfunctional. In reality, the practice was very much reflective of how most dental practices operate. The lack of attention on service, combined with negative attitudes toward change and a shortsighted vision from the dentist inevitably results in a stagnant environment. Patients can feel that when they visit, and typically find it underwhelming. Visit Us:- https://www.allstardentalacademy.com/dental-training/dental-receptionist-training-trial-by-fire/

Dental coaching should pay for itself! Rather than waiting years for a return on your coaching investment, our coaching process is designed to more than pay for itself within 90 days, so your focus can shift to long term growth strategies. Visit Us:- https://www.allstardentalacademy.com/services/dental-coaching/