Podcasts about hipaa

In 2026, the landscape of digital privacy in healthcare has shifted dramatically. It's no longer just about staying HIPAA compliant; it's about navigating a "wild west" of state-level consumer data laws, aggressive class-action lawsuits, and the end of surveillance-based marketing.In this first of a two-part series, Jennifer and Corey break down why your standard Google Analytics setup might actually be a liability and how 20 different state regulatory environments are changing the rules for healthcare marketers. We discuss the rise of a new cottage industry of privacy litigation and why "Accept Cookies" banners are no longer enough to protect your practice.Key Takeaways:The New Privacy Landscape: Why privacy is becoming a standalone regulatory category separate from HIPAA.The Google Analytics Problem: Understanding why HHS and OCR guidance suggests that tools like Google Analytics can create PHI violations simply by tracking IP addresses on condition pages.State-Specific Hazards: A look at the strict laws already on the books in Washington, Nevada, Connecticut, and Maryland.The Ambulance Chasers of Tech: How law firms are targeting practices for pixel-related tracking violations.Trust as a Commodity: Why protecting patient data from big tech is now a brand differentiator and a way to build long-term patient loyalty.

Everything in the AI space is progressing faster than any of us anticipated, and I want to show you exactly how I'm capitalizing on it. Right now, I have 14 AI agents working for me around the clock—not just chatting, but actively building a telehealth company, writing code, and managing marketing projects. In this episode, I'm pulling back the curtain on OpenClaw, a tool that goes far beyond standard chatbots by possessing unlimited memory and the ability to take control of a computer to execute complex, long-form tasks just like a human employee. I will walk you through my exact technical setup, explaining why I run these agents on dedicated hardware like a used M1 Mac Mini rather than my main computer to ensure total security. You'll learn how I manage this digital workforce through Slack, the specific workflows I use to keep my data safe, and the real-world results I'm seeing, including the creation of a HIPAA-compliant platform. I also discuss alternative tools like Lovable.dev and Manus.im for those looking to dip their toes into agent-based workflows. This technology allows you to scale your output as if you had a 50-person team without the massive overhead. If you are ready to understand how autonomous agents can revolutionize your business operations and want a practical blueprint for getting started, you cannot afford to miss this breakdown. Check the show notes for a link to the waitlist for my upcoming beta program where I help you launch your own secure virtual employee.

In this episode of The Dish on Health IT, host Tony Schueth is joined by co-host Alix Goss and special guest Amy Gleason, Strategic Advisor to Centers for Medicare & Medicaid Services (CMS) and Administrator of the U.S. Department of Government Efficiency (DOGE) Service, for a wide-ranging discussion on how health IT modernization is evolving under a pledge-driven, incentive-backed federal strategy.The conversation begins not with policy, but with lived experience.From Emergency Room to Interoperability AdvocateAmy shares how her early career as an emergency room nurse exposed the dangers of fragmented information. Providers were expected to make critical decisions without access to complete patient histories, while patients, often in pain or distress, were unrealistically asked to recall complex medical details.That professional frustration became deeply personal when her daughter went more than a year without diagnosis for a rare autoimmune disease, juvenile dermatomyositis (JDM). Multiple specialists saw pieces of the puzzle, but no one could see the full picture across charts and settings. Amy reflects that if today's AI tools had been applied to her daughter's complete longitudinal record, the condition may have surfaced sooner.That experience shaped her philosophy. Technology must converge with policy and trust in ways that tangibly improve care.Why Pledges Instead of Rules?Tony presses on a central theme. Amy has argued that we cannot regulate our way to success. Why pursue voluntary pledges instead of federal rulemaking?Amy explains her frustration returning to government in 2025 to find interoperability policies she helped draft in 2020 still not fully effective until 2027. Seven years is an eternity in technology. Meanwhile, the industry had technically complied with numerous mandates including Meaningful Use, Cures Act APIs and CMS interoperability rules, yet many workflows still felt broken.In her view, regulation created a floor but not always real transformation.The CMS Health Tech Ecosystem Pledge was launched as a different model. The federal government used its convening power to articulate a clear vision and challenge industry to deliver minimum viable products within six to twelve months rather than years.Initially announced with roughly 60 companies, the pledge initiative has grown to more than 600 participants collaborating in working groups. The three initial patient-focused use cases include:Improving data interoperability“Killing the clipboard” through digital identity and QR-based sharingLeveraging conversational AI and personalized recommendations for chronic conditions such as diabetes and obesityAmy describes live demonstrations at a Connectathon showing OAuth-enabled data retrieval, QR ingestion into EHR workflows and AI-powered recommendations built on patient data. The goal is not perfection by the first milestone, but real-world minimum viable functionality that can iteratively improve.Alix notes that from the standards community perspective, this approach feels aligned with long-standing calls for industry-driven collaboration, though it remains early to measure widespread impact.Carrots, Sticks and Rural HealthThe discussion turns to incentives.Amy outlines the administration's carrots and sticks strategy:Stick: Enforcement of information blocking, with penalties up to $2 million per occurrenceCarrots: Financial incentives such as the $50 billion Rural Health Transformation Program and the CMS ACCESS Model, which pays for technology-enabled outcomesThe Rural Health Transformation Program directs money to states with expectations that ecosystem-aligned interoperability and app participation be incorporated into funding proposals. CMS retains oversight and clawback authority to ensure funds support rural providers.The ACCESS Model represents a significant shift. Technology-enabled care platforms can register as Medicare Part B providers and be paid for measurable outcomes in tracks such as cardiometabolic disease, musculoskeletal conditions and behavioral health. Providers remain in the loop and receive compensation for referral and care plan oversight.Alix underscores that rural providers face steep financial and workforce constraints. Standards participation, implementation and technology upgrades require resources that are often scarce. The success of these incentives will depend on whether they reduce burden rather than add to it.AI: Evolution, Risk and RealityAI becomes a central thread of the episode.Amy compares AI adoption to autonomous vehicle models. Some scenarios allow tightly controlled automation, such as medication refills, while others require a human in the loop for higher-risk decisions. She points to a Utah prescription refill pilot as an example of bounded automation, where malpractice coverage and clearly defined use cases mitigate risk.When Tony asks who owns risk in this evolving landscape, Amy emphasizes the need for light but clear regulatory pathways rather than fragmented state-by-state oversight.Patients, she notes, are already there. Millions are asking health-related questions weekly through AI tools. The more pressing issue is ensuring those tools are grounded in structured medical data rather than incomplete memory or unverified inputs.She shares a striking story. Her daughter was excluded from a clinical trial due to a misclassification of ulcerative colitis. By uploading her records into an AI model, they identified a more precise diagnosis, microscopic lymphocytic colitis, which did not disqualify her from the trial. For Amy, this demonstrates both the power and inevitability of AI use.Alix adds caution. AI is only as strong as the data beneath it. Dirty, inconsistent and poorly structured data limits performance. Standards and terminologies remain essential to fuel high-fidelity models and safeguard trust.FHIR, Deregulation and the Data FoundationThe conversation addresses an emerging tension. If regulatory burdens are being reduced, does that signal less need for structured standards like FHIR?Amy candidly admits she initially wondered whether AI might reduce the need for FHIR altogether. After discussions with labs and technologists, she concluded the opposite. Standardized data dramatically improves AI performance and reduces error.Deregulation is about removing unnecessary burden, not abandoning foundational data structures.Alix reinforces that FHIR enables discrete, normalized data capture that supports both legacy transactions and AI evolution. While future innovations may emerge, today FHIR remains the backbone for scalable interoperability.Prior Authorization and HIPAA ModernizationThe episode dives into prior authorization modernization across medical and pharmacy domains.Amy notes growing interest among pledge participants to expand into pharmacy prior authorization testing, diagnostic imaging, real-time benefit checks and bulk FHIR performance testing.Alix provides insight into ongoing work within the Designated Standards Maintenance Organizations to incorporate FHIR-based approaches into HIPAA-named standards, particularly for prior authorization. She highlights testing beyond Connectathons, including implementer communities and real-world pilot efforts.Both stress the importance of public comment periods and industry engagement, describing participation as a civic responsibility for health IT professionals.Trust as the Core EnablerThe final segment centers on trust.Amy explains that the ecosystem initiative aims to reinforce trust through:Stronger digital identity verification such as Clear, ID.me and Login.govCertification frameworks such as CARIN and DIME for patient-facing appsA new national provider directory to replace fragmented provider data sourcesTransparency dashboards showing data requests, volumes and purposeRather than replacing frameworks like TEFCA, she describes the pledge model as an accelerator layered above the regulatory floor.Transparency acts as sunlight, enabling visibility into who is accessing data and for what purpose.Final TakeawaysIn closing, Amy urges providers not to sit on the sidelines. Too often, she says, providers feel change is imposed on them. The pledge environment is designed as an open forum where they can directly shape what works or does not work in real workflows.Alix echoes the call. Standards require participation. Organizations must allocate budget and staff to engage, comment and collaborate. It truly takes a village.Tony concludes by framing the episode's core message. Regulation establishes baseline expectations, but voluntary movements can demonstrate what is possible before mandates reach the Federal Register.Across pledges, payment reform, AI evolution and trust frameworks, the episode underscores a consistent theme. Modernization in health IT depends not only on policy direction, but on shared accountability and active participation from every stakeholder in the ecosystem.Listeners are reminded that POCP is available to support organizations in understanding the implications of federal initiatives, enforcement priorities and their strategic implications. Reach out to us to set up an initial consultation. The episode closes, as always, with the reminder that Health IT is a dish best served hot.Prefer video? Catch episodes on the POCP YouTube channel

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed T.M. Robinson-Mosley. Summary of the Interview: Dr. T.M. Robinson-Mosley on Money Making Conversations Masterclass Dr. T.M. Robinson-Mosley—founder of The Playbook, an award‑winning mental‑health‑performance sports‑tech company—joins Rushion McDonald to discuss how her platform is transforming athlete care, team culture, and performance measurement. The Playbook uses AI‑powered, gamified psychological assessments to measure stress, resilience, and overall mental well‑being across youth, collegiate, professional, and military sports environments. Mosley explains how mental health—long treated as unmeasurable and stigmatized—is finally becoming trackable, private, and actionable. The Playbook provides real‑time alerts, data‑driven insights, and ecosystem‑wide tools for coaches, trainers, clinicians, and entire organizations. She also shares her journey as a non‑coding tech founder, the scaling challenges brought on by the pandemic, and the broader impact The Playbook is poised to have across corporate, construction, military, and other high‑stress fields. Purpose of the Interview 1. Introduce and explain The Playbook To present The Playbook as a next‑generation mental health performance platform that quantifies mental well‑being, provides action plans, and enhances team culture. 2. Elevate the conversation around athlete mental health Mosley breaks down stigma, highlights real athlete stories, and explains why mental analytics are as critical as physical analytics. 3. Show how the platform uses technology to prevent crises The Playbook provides early detection, privacy protection, and immediate care support—catching problems before they become crises. 4. Highlight the expansion beyond sports Although built in sports, the platform is already being requested by industries like construction, healthcare, first responders, and more. ] 5. Demonstrate the business model As a SaaS B2B platform, The Playbook sells licensed subscriptions to organizations, teams, and associations. Key Takeaways 1. Mental health can be measured—and must be The Playbook converts psychological assessments into quantifiable metrics similar to heart rate or step count.Athletes receive resilience, stress, and well‑being scores—like a “mental batting average.” 2. The platform offers real-time alerts If an athlete’s score enters the “red zone,” coaches/clinicians receive immediate alerts with steps to take within 24 hours. 3. Privacy is paramount The Playbook is HIPAA‑compliant, mobile, secure, and built to protect athlete data from misuse (e.g., contract negotiations). 4. Mental analytics are the next frontier of sports Teams already use physical analytics. Now they can use mental analytics to track performance, prevent burnout, and reduce crises. 5. Built for the entire ecosystem—not just athletes Coaches, front offices, sports medicine staff, and military leadership also use the platform—promoting culture-wide mental health. 6. The Playbook is expanding beyond sports Industries with high stress—construction, medicine, law, emergency responders, veterinarians—are already approaching Mosley to adapt the system. 7. A critical solution for underserved communities The platform makes mental health care accessible, private, digital, and stigma‑free—especially for youth and communities of color. 8. Performance is universal Whether you’re an athlete, military member, parent, or worker—your mental state impacts how you perform. Performance is “agnostic.” [ 9. Mosley’s journey shows innovation can come from anywhere She is a non‑coding tech founder, originally trained as a psychologist working across the NBA, NFL, NCAA, and Olympic sports. [T.M. ROBINSON MOSLEY | Txt] Notable Quotes On what The Playbook does “We measure mental health metrics like resilience, stress and overall well‑being using gamified psych assessments.” “Mental health becomes measurable—like a batting average.” [ On why athletes need this “Elite athletes report battling depression and anxiety so severe they find it difficult to function, let alone perform.” On the power of technology “If we don’t measure something, we’re saying it doesn’t matter.” “We use AI and machine learning to quantify mental health status.” On privacy “We are a HIPAA‑compliant platform… we don’t sell your data.” On team culture “Building a winning team culture is everybody’s everyday work.” On mental and physical health “If you are not mentally healthy, you are not able to perform at the highest level.” On the future outside sports “Who doesn’t want to train like an athlete?” “Performance is agnostic.” On purpose “How do we make something exclusive accessible?” “This is mental health care—it’s just a different version of it.” In One Sentence The interview reveals how Dr. T.M. Robinson-Mosley’s Playbook uses AI‑driven mental health metrics to revolutionize athlete care, provide real‑time performance insights, and expand mental wellness tools far beyond sports into everyday life. #SHMS #STRAW #BESTSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed T.M. Robinson-Mosley. Summary of the Interview: Dr. T.M. Robinson-Mosley on Money Making Conversations Masterclass Dr. T.M. Robinson-Mosley—founder of The Playbook, an award‑winning mental‑health‑performance sports‑tech company—joins Rushion McDonald to discuss how her platform is transforming athlete care, team culture, and performance measurement. The Playbook uses AI‑powered, gamified psychological assessments to measure stress, resilience, and overall mental well‑being across youth, collegiate, professional, and military sports environments. Mosley explains how mental health—long treated as unmeasurable and stigmatized—is finally becoming trackable, private, and actionable. The Playbook provides real‑time alerts, data‑driven insights, and ecosystem‑wide tools for coaches, trainers, clinicians, and entire organizations. She also shares her journey as a non‑coding tech founder, the scaling challenges brought on by the pandemic, and the broader impact The Playbook is poised to have across corporate, construction, military, and other high‑stress fields. Purpose of the Interview 1. Introduce and explain The Playbook To present The Playbook as a next‑generation mental health performance platform that quantifies mental well‑being, provides action plans, and enhances team culture. 2. Elevate the conversation around athlete mental health Mosley breaks down stigma, highlights real athlete stories, and explains why mental analytics are as critical as physical analytics. 3. Show how the platform uses technology to prevent crises The Playbook provides early detection, privacy protection, and immediate care support—catching problems before they become crises. 4. Highlight the expansion beyond sports Although built in sports, the platform is already being requested by industries like construction, healthcare, first responders, and more. ] 5. Demonstrate the business model As a SaaS B2B platform, The Playbook sells licensed subscriptions to organizations, teams, and associations. Key Takeaways 1. Mental health can be measured—and must be The Playbook converts psychological assessments into quantifiable metrics similar to heart rate or step count.Athletes receive resilience, stress, and well‑being scores—like a “mental batting average.” 2. The platform offers real-time alerts If an athlete’s score enters the “red zone,” coaches/clinicians receive immediate alerts with steps to take within 24 hours. 3. Privacy is paramount The Playbook is HIPAA‑compliant, mobile, secure, and built to protect athlete data from misuse (e.g., contract negotiations). 4. Mental analytics are the next frontier of sports Teams already use physical analytics. Now they can use mental analytics to track performance, prevent burnout, and reduce crises. 5. Built for the entire ecosystem—not just athletes Coaches, front offices, sports medicine staff, and military leadership also use the platform—promoting culture-wide mental health. 6. The Playbook is expanding beyond sports Industries with high stress—construction, medicine, law, emergency responders, veterinarians—are already approaching Mosley to adapt the system. 7. A critical solution for underserved communities The platform makes mental health care accessible, private, digital, and stigma‑free—especially for youth and communities of color. 8. Performance is universal Whether you’re an athlete, military member, parent, or worker—your mental state impacts how you perform. Performance is “agnostic.” [ 9. Mosley’s journey shows innovation can come from anywhere She is a non‑coding tech founder, originally trained as a psychologist working across the NBA, NFL, NCAA, and Olympic sports. [T.M. ROBINSON MOSLEY | Txt] Notable Quotes On what The Playbook does “We measure mental health metrics like resilience, stress and overall well‑being using gamified psych assessments.” “Mental health becomes measurable—like a batting average.” [ On why athletes need this “Elite athletes report battling depression and anxiety so severe they find it difficult to function, let alone perform.” On the power of technology “If we don’t measure something, we’re saying it doesn’t matter.” “We use AI and machine learning to quantify mental health status.” On privacy “We are a HIPAA‑compliant platform… we don’t sell your data.” On team culture “Building a winning team culture is everybody’s everyday work.” On mental and physical health “If you are not mentally healthy, you are not able to perform at the highest level.” On the future outside sports “Who doesn’t want to train like an athlete?” “Performance is agnostic.” On purpose “How do we make something exclusive accessible?” “This is mental health care—it’s just a different version of it.” In One Sentence The interview reveals how Dr. T.M. Robinson-Mosley’s Playbook uses AI‑driven mental health metrics to revolutionize athlete care, provide real‑time performance insights, and expand mental wellness tools far beyond sports into everyday life. #SHMS #STRAW #BESTSee omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed T.M. Robinson-Mosley. Summary of the Interview: Dr. T.M. Robinson-Mosley on Money Making Conversations Masterclass Dr. T.M. Robinson-Mosley—founder of The Playbook, an award‑winning mental‑health‑performance sports‑tech company—joins Rushion McDonald to discuss how her platform is transforming athlete care, team culture, and performance measurement. The Playbook uses AI‑powered, gamified psychological assessments to measure stress, resilience, and overall mental well‑being across youth, collegiate, professional, and military sports environments. Mosley explains how mental health—long treated as unmeasurable and stigmatized—is finally becoming trackable, private, and actionable. The Playbook provides real‑time alerts, data‑driven insights, and ecosystem‑wide tools for coaches, trainers, clinicians, and entire organizations. She also shares her journey as a non‑coding tech founder, the scaling challenges brought on by the pandemic, and the broader impact The Playbook is poised to have across corporate, construction, military, and other high‑stress fields. Purpose of the Interview 1. Introduce and explain The Playbook To present The Playbook as a next‑generation mental health performance platform that quantifies mental well‑being, provides action plans, and enhances team culture. 2. Elevate the conversation around athlete mental health Mosley breaks down stigma, highlights real athlete stories, and explains why mental analytics are as critical as physical analytics. 3. Show how the platform uses technology to prevent crises The Playbook provides early detection, privacy protection, and immediate care support—catching problems before they become crises. 4. Highlight the expansion beyond sports Although built in sports, the platform is already being requested by industries like construction, healthcare, first responders, and more. ] 5. Demonstrate the business model As a SaaS B2B platform, The Playbook sells licensed subscriptions to organizations, teams, and associations. Key Takeaways 1. Mental health can be measured—and must be The Playbook converts psychological assessments into quantifiable metrics similar to heart rate or step count.Athletes receive resilience, stress, and well‑being scores—like a “mental batting average.” 2. The platform offers real-time alerts If an athlete’s score enters the “red zone,” coaches/clinicians receive immediate alerts with steps to take within 24 hours. 3. Privacy is paramount The Playbook is HIPAA‑compliant, mobile, secure, and built to protect athlete data from misuse (e.g., contract negotiations). 4. Mental analytics are the next frontier of sports Teams already use physical analytics. Now they can use mental analytics to track performance, prevent burnout, and reduce crises. 5. Built for the entire ecosystem—not just athletes Coaches, front offices, sports medicine staff, and military leadership also use the platform—promoting culture-wide mental health. 6. The Playbook is expanding beyond sports Industries with high stress—construction, medicine, law, emergency responders, veterinarians—are already approaching Mosley to adapt the system. 7. A critical solution for underserved communities The platform makes mental health care accessible, private, digital, and stigma‑free—especially for youth and communities of color. 8. Performance is universal Whether you’re an athlete, military member, parent, or worker—your mental state impacts how you perform. Performance is “agnostic.” [ 9. Mosley’s journey shows innovation can come from anywhere She is a non‑coding tech founder, originally trained as a psychologist working across the NBA, NFL, NCAA, and Olympic sports. [T.M. ROBINSON MOSLEY | Txt] Notable Quotes On what The Playbook does “We measure mental health metrics like resilience, stress and overall well‑being using gamified psych assessments.” “Mental health becomes measurable—like a batting average.” [ On why athletes need this “Elite athletes report battling depression and anxiety so severe they find it difficult to function, let alone perform.” On the power of technology “If we don’t measure something, we’re saying it doesn’t matter.” “We use AI and machine learning to quantify mental health status.” On privacy “We are a HIPAA‑compliant platform… we don’t sell your data.” On team culture “Building a winning team culture is everybody’s everyday work.” On mental and physical health “If you are not mentally healthy, you are not able to perform at the highest level.” On the future outside sports “Who doesn’t want to train like an athlete?” “Performance is agnostic.” On purpose “How do we make something exclusive accessible?” “This is mental health care—it’s just a different version of it.” In One Sentence The interview reveals how Dr. T.M. Robinson-Mosley’s Playbook uses AI‑driven mental health metrics to revolutionize athlete care, provide real‑time performance insights, and expand mental wellness tools far beyond sports into everyday life. #SHMS #STRAW #BESTSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Ericka Adler is joined by Roetzel shareholder Christina Kuta to discuss the growing trend of concierge practices and the initial steps to start a concierge practice. Ericka and Christina explain why choosing the right professional entity matters, how state laws and corporate practice of medicine rules may apply, and the key differences between hybrid concierge practices and cash-only practices. They also cover important compliance considerations for insurance contracts and Medicare, along with essential concierge documents like intake paperwork, patient agreements, HIPAA documents, good faith estimates and informed consents. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

The most reliable compliance programs are the ones people actually use.In this episode, Mel Nevala, Margaret Karatzas, and Naseem Dastgerdi discuss what helps HIPAA and security habits stick across a team—without turning it into a constant fire drill. They get into personal privacy basics, where organizations usually get tripped up (especially with legacy systems), how teams are thinking about AI tools, and a simple quarterly rhythm that keeps your Security Risk Analysis work current and organized.Connect with Naseem on LinkedIn: https://www.linkedin.com/in/naseemdast/Learn more about Medcurity: https://medcurity.com#Healthcare #Cybersecurity #HIPAA #HealthcareIT #Compliance #SecurityRiskAnalysis #AuditReadiness #SecurityAwareness #AIinHealthcare

At ITEXPO / MSP EXPO, Zack Schwartz, Vice President of Strategic Partnerships at Trustifi, joined Doug Green to discuss a critical but often overlooked reality: while AI dominates headlines, email remains the primary attack vector for cybercrime. Trustifi delivers a full-suite email security platform purpose-built for MSPs, enabling easy deployment, centralized management, and advanced protection against next-generation AI-driven phishing attacks. Schwartz emphasized that over 91% of cyberattacks still originate from inbound email—and the sophistication of those attacks has grown dramatically with AI tools. “Cyber criminals are leveraging AI to create extremely nuanced attacks,” he explained. Trustifi addresses this by combining high-efficacy inbound phishing detection with innovative AI-driven training tools. One standout feature allows MSPs to convert a real phishing attack into customized security awareness training, generating targeted video content based on an incident that actually occurred within a customer's environment. A key differentiator is Trustifi's “journal-only mode,” which allows MSPs to deploy the platform without interrupting live email flow. The system produces a full report showing how Trustifi would have responded to threats, creating what Schwartz described as a powerful “aha moment” for customers. According to Trustifi, this approach converts over 80% of opportunities and requires only minutes to set up—at no cost to the partner or end client. Beyond inbound threats, Trustifi also addresses outbound risk and compliance requirements, including HIPAA, PCI, GDPR, and broader data loss prevention (DLP) concerns. Many organizations underestimate how much sensitive information leaves their network via email. “It's a big issue of not knowing what you don't know,” Schwartz said, highlighting how classification and encryption tools expose hidden vulnerabilities. With no minimum requirements, free NFR licenses for MSPs, and strong momentum away from legacy email gateways, Trustifi is positioning itself as a high-margin opportunity within the channel. The message to MSPs: start internally, see the exposure firsthand, and then extend protection across your customer base. Visit https://trustifi.com/

At ITEXPO / MSP EXPO, Simon Bradbrook, Senior Sales Engineer BSG at Snom, joined Doug Green to discuss why hardware reliability, mobility, and voice infrastructure still matter in a cloud-first world. Snom, a member of the Cloud Communications Alliance (CCA), was one of the original IP phone manufacturers, launching one of the first commercially available IP phones in 2001. Today, Snom operates under the global manufacturing strength of VTech, one of the world's largest electronics manufacturers, with additional portfolio depth through the acquisition of Gigaset. Bradbrook highlighted Snom's wireless DECT solutions as a major differentiator for MSPs. Unlike Wi-Fi-based voice devices, DECT was purpose-built for voice communication, providing secure, encrypted, and highly reliable connectivity—especially critical in healthcare, assisted living, and large campus environments. “When I need to make an emergency call, I want to rely on a product that's actually going to complete that call,” Bradbrook noted, underscoring the importance of dependable voice in mission-critical settings. The Snom M900 multi-cell DECT system, which was used live during MSP Expo for staff communications, supports use cases ranging from hospitals and retirement facilities to warehouses. Features such as encrypted voice channels and optional accelerometer-based emergency alerts—capable of detecting a fall and automatically triggering assistance—expand the value proposition for MSPs serving vertical markets with safety and compliance requirements, including HIPAA-sensitive environments. Through VTech's global manufacturing footprint and distribution network, Snom is able to offer a three-year advanced replacement warranty. If a hardware issue is confirmed, a replacement unit is shipped immediately—without waiting for return processing—providing operational continuity for MSP partners and their customers. For MSPs seeking to expand beyond standard desk phones into scalable mobility and enterprise-grade wireless solutions, Snom and Gigaset offer complementary portfolios designed to fit environments from SMB retail to large enterprise campuses. Visit https://www.snomamericas.com/

Welcome solo and group practice owners! We are Liath Dalton and Evan Dumas, your co-hosts of Group Practice Tech. In our latest episode, we offer actionable tips for practice owners regarding the rapidly changing landscape of online referral sources. We discuss: How online referral sources have changed over the last year Why Psychology Today is no longer the dominant referral pathway Emphasizing community based referrals How clients are using AI to find therapists How AI tools prioritize results Practical do's and don'ts for being findable via AI Listen here: https://personcenteredtech.com/group/podcast/ For more, visit our website. PCT Resources Free companion resource: Being Findable in an AI-Shaped Referral World: A Therapist's Do's & Don'ts Guide We've created a practical, no-hype Do's & Don'ts checklist to help you strengthen your discoverability without chasing trends or gaming AI. It walks you through exactly what to focus on — and what to ignore — so your practice stays clear, ethical, and resilient in a changing referral landscape. On-Demand CE Course: Marketing in Mental Health: The Legal and Ethical Do's and Don'ts You Need to Know Join AMHCA ethics committee member, therapist and HIPAA lawyer, Eric Ström, JD PhD LMHC, as he unpacks what it means to do marketing as a mental health clinician. With so much advice being shared online and between colleagues about how to grow your mental health practice and business, he's here to set clear boundaries around what is appropriate ethically and legally when trying to bring in new clients. 3 Legal-Ethical CE Credit Hours Group Practice Care Premium weekly (live & recorded) direct support & consultation service, Group Practice Office Hours — including monthly session with therapist attorney Eric Ström, JD PhD LMHC + assignable staff HIPAA Security Awareness: Bring Your Own Device training + access to Device Security Center with step-by-step device-specific tutorials & registration forms for securing and documenting all personally owned & practice-provided devices (for *all* team members at no per-person cost) + assignable staff HIPAA Security Awareness: Remote Workspaces training for all team members + access to Remote Workspace Center with step-by-step tutorials & registration forms for securing and documenting Remote Workspaces (for *all* team members at no per-person cost) + more Resources Article from Clear Health Costs: Therapist forums buzzing over drop in Psychology Today referrals Article from Clear Health Costs: Therapists say Psychology Today referrals have dried up, and express concern

This episode discusses the upcoming deadline for dental practices to update their Notice of Privacy Practices on Feb. 16, 2026.  Learn what needs to change and why, how to make the NPP available to patients, and where to find a template for the updated NPP.Resources:American Dental Association - members accessThe Compliance Divas resources https://www.thecompliancedivas.com/resources   https://www.thecompliancedivas.com

At ITEXPO / MSP EXPO, Doug Green, Publisher of Technology Reseller News, spoke with Lyle Pratt, CEO of Vida, about the company's latest release: an expanded AI Agent Operating System designed for enterprise scale and built specifically for MSPs and channel partners. Vida provides AI-powered phone agents that integrate directly into existing UCaaS and telecom environments. With native SIP registration, Vida's agents can register back to an MSP's current UCaaS platform and appear just like any other VoIP endpoint. The new release enhances omnichannel capabilities, centralized control, observability, billing integrations, and reseller management—allowing MSPs to deploy, monitor, and monetize AI agents at scale across multiple customers. Pratt emphasized that the platform was architected from a telecom channel background. “We've designed the OS specifically for MSPs,” he said. “We make it extremely easy to roll those out to all your customers using our AI Agent OS.” Vida supports a multi-tier model—partners, resellers, enterprises, and agents—enabling white-label deployments where MSPs retain brand control and pricing authority. The platform also includes built-in billing and reporting capabilities to streamline recurring revenue operations. A key opportunity lies in redirecting call traffic that traditionally flows to third-party call centers or BPOs. Vida's AI phone agents can handle first-tier interactions at approximately 15 cents per minute, enabling MSPs to capture revenue streams that previously bypassed them. “Software is going to begin to eat into the labor market,” Pratt noted. “And that actually is great for MSPs because they sell software solutions—now they can collect those margins for themselves.” As AI continues to reshape communications infrastructure, Vida is positioning its platform as the backbone for next-generation IVRs, auto attendants, and voice-driven automation. With SOC 2 and HIPAA compliance, flexible integrations, and omnichannel automation capabilities across voice, SMS, and email, the company is aiming to simplify AI deployment for MSPs while opening new, high-margin revenue paths. Visit https://vida.io/

Ghazenfer Mansoor is the Founder and CEO of Technology Rivers, a software company developing HIPAA-compliant web, mobile, and cloud-based healthcare software applications. As a seasoned advisor and investor in technology and healthcare, he has fulfilled roles as an architect, programmer, software engineer, user experience specialist, product developer, growth hacker, and chief technology officer. In this episode… Ever wondered why some apps become part of your daily routine while others disappear after a single use? Creating technology people truly love requires mastering retention, trust, and thoughtful AI integration. So what separates indispensable apps from the rest? According to Ghazenfer Mansoor, a seasoned healthcare SaaS builder and author, the apps that endure are those designed around a single, essential user need and built with security and trust at their core. He highlights the importance of protecting sensitive data through privacy-first AI approaches such as retrieval-augmented generation and zero-retention language models. The impact is clear: when users feel safe and understood, they stay. He also stresses avoiding feature bloat, embedding feedback loops early, and iterating continuously based on real user behavior.  In this episode of the Rising Entrepreneurs Podcast, Dr. Jeremy Weisz sits down with Ghazenfer Mansoor, Founder and CEO of Technology Rivers, to discuss building secure, user-loved apps in healthcare and SaaS programs. They dive into designing for retention, avoiding common product pitfalls, and selecting the right tech stack to scale effectively. Ghazenfer also shares how AI tools and book recommendations shape his productivity and decision-making.

Send a textThe hardest stories rarely get told in the places that need them most. Susan Roggendorf and I open the door to how confidentiality truly works for police, fire, EMS, dispatchers, and medics—and why airtight boundaries are the backbone of real therapeutic change. No nods in public that out you, no name drops across departments, and no casual mentions that break trust. HIPAA is the law, but it is also a lived ethic that lets you speak freely without risking your reputation or your career.We get candid about the therapist–client relationship: professional, paid, and deeply human. It feels friendly at times because safety grows where pain is met with care. We talk about scheduling like chess to avoid back-to-back clients from the same team, navigating community run-ins, and letting clients choose whether to say hello or keep distance. Culture fit matters—dark humor, blunt talk, and straight answers help first responders feel seen. Sometimes the most therapeutic move is five minutes of sports talk to let your nervous system shift gears before you tackle the call you can't shake.We dig into vicarious trauma and why “talk to a friend” isn't enough. Friends can support you; therapists are trained to hear what is unsaid, track patterns over time, and offer clear choices: do you want support or solutions today? That simple question hands back control when so much of the job strips it away. We challenge the quiet shaming of help-seeking and argue for a culture that treats mental health like gear maintenance—nonnegotiable for readiness and longevity.If you've wondered whether a therapist will keep your confidence, or how therapy can actually work for your world, you'll hear real practices that protect privacy and deepen trust. Walk away with language to set boundaries, insight into how clinicians think, and a clearer path to care that respects the badge and the person behind it.To reach Susan, please go to https://psychhub.com/us/provider/susan-roggendorf/1316326036If this conversation helped, follow the show, share it with your crew, and leave a review so more first responders can find it. Your feedback keeps this work moving.Freed.ai: We'll Do Your SOAP Notes!Freed AI converts conversations into SOAP note.Use code Steve50 for $50 off the 1st month!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showYouTube Channel For The Podcast

In a podcast recorded at ITEXPO / MSP EXPO, Doug Green, Publisher of Technology Reseller News, spoke with Doug Barbin, Chief Growth Officer at Schellman, about how rapid AI adoption is reshaping compliance requirements for MSPs, cloud providers, and technology companies. Barbin outlined Schellman's role as one of the largest independent providers of technology, risk, and AI-related compliance assessments, serving organizations across highly regulated industries. Barbin explained that AI adoption is accelerating far faster than previous technology shifts such as cloud computing, leaving many organizations scrambling to keep pace with evolving regulatory expectations. “The adoption of AI has come out four or five times as fast as what we saw with cloud,” Barbin said. “Organizations are now trying to keep up not just from a technology risk perspective, but also from a compliance and governance standpoint.” He pointed to emerging standards such as ISO 42001 as critical frameworks helping companies manage AI governance at scale. The conversation also explored the complexity of audits and how Schellman works to simplify the process. Barbin described a “collect once, use many” approach that allows organizations—particularly MSPs—to streamline compliance across multiple frameworks such as SOC 2, HIPAA, CMMC, and federal requirements. By reducing redundancy and aligning audits to customer needs, MSPs can more efficiently expand into regulated verticals they otherwise could not serve. Barbin concluded by emphasizing the opportunity compliance creates for MSPs as they grow into more regulated markets. By helping MSPs inherit and validate customer controls, Schellman enables service providers to scale responsibly while turning compliance into a business advantage rather than a barrier. Visit https://www.schellman.com/

Date: 02/10/26Name of podcast: Dr. PatientEpisode title and number: 27 Healthcare Paperwork That's Worth Your TimeSummaryIn this episode of the Dr. Patient Podcast, Dr. Heather Johnston discusses the importance of understanding and managing healthcare paperwork. She emphasizes the need for patients to take control of their healthcare by completing essential forms such as medical history, HIPAA authorizations, power of attorney for healthcare, and living wills. The episode provides insights into how these documents can protect patients' rights and wishes, especially in critical situations where they may be incapacitated. Dr. Johnston also offers resources for listeners to access these forms and encourages proactive engagement in their healthcare decisions.Chapters00:00 Introduction to Patient Empowerment03:04 Understanding Healthcare Paperwork15:14 Navigating Advanced Directives28:56 Summary and Resources for PatientsResourcesLink to ALL formsKeywordspatient empowerment, healthcare paperwork, HIPAA, advanced directives, medical history, power of attorney, living will, patient rights, healthcare wishes, healthcare communicationWebsite: www.drpatientpodcast.comEmail: drpatientpodcast@gmail.com

Ghazenfer Mansoor is the Founder and CEO of Technology Rivers, a software company developing HIPAA-compliant web, mobile, and cloud-based healthcare software applications. As a seasoned advisor and investor in technology and healthcare, he has fulfilled roles as an architect, programmer, software engineer, user experience specialist, product developer, growth hacker, and chief technology officer. In this episode… Ever wondered why some apps become part of your daily routine while others disappear after a single use? Creating technology people truly love requires mastering retention, trust, and thoughtful AI integration. So what separates indispensable apps from the rest? According to Ghazenfer Mansoor, a seasoned healthcare SaaS builder and author, the apps that endure are those designed around a single, essential user need and built with security and trust at their core. He highlights the importance of protecting sensitive data through privacy-first AI approaches such as retrieval-augmented generation and zero-retention language models. The impact is clear: when users feel safe and understood, they stay. He also stresses avoiding feature bloat, embedding feedback loops early, and iterating continuously based on real user behavior.  In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz sits down with Ghazenfer Mansoor, Founder and CEO of Technology Rivers, to discuss building secure, user-loved apps in healthcare and SaaS. They dive into designing for retention, avoiding common product pitfalls, and selecting the right tech stack to scale effectively. Ghazenfer also shares how AI tools and book recommendations shape his productivity and decision-making.

In this episode of Resilient Cyber, I sit down with VP, Product Marketing and Strategy for Protegrity, James Rice. We will be discussing how traditional approaches to security aren't solving the AI security challenge, the importance of data-centric approaches for secure AI implementation and addressing issues such as AI data leakage.James and I dove into a lot of great topics, including:Why traditional perimeter-based and infrastructure-centric security models are failing in the era of AI, and why organizations need to fundamentally rethink their approach to securing AI workloads.The concept of data-centric security — protecting the data itself rather than the systems surrounding it — and why this shift is critical as data flows across cloud platforms, AI models, and agentic workflows.The growing risk of AI data leakage and how sensitive information (PII, PHI, PCI, intellectual property) can inadvertently be exposed through AI training data, model outputs, prompt injection, and RAG pipelines.Why many organizations find themselves stuck in an "AI circularity" — wanting to leverage AI but unable to do so because of the complexity of securing critical business data throughout the AI lifecycle.The importance of embedding security controls inline within the AI pipeline — from data ingestion and model training to orchestration and output — rather than bolting security on after the fact.How data protection techniques such as tokenization, anonymization, dynamic masking, and format-preserving encryption can enable organizations to use realistic, context-rich data for AI while maintaining compliance and reducing risk.The challenge of securing agentic AI workflows, where autonomous agents continuously interact with enterprise data, making traditional access control models insufficient.How organizations can balance the need for AI innovation and data utility with regulatory compliance requirements across frameworks like GDPR, HIPAA, PCI DSS, and emerging AI-specific regulations.James's perspective on how security, risk, and compliance functions need to evolve to keep pace with the rapid productionization of AI across the enterprise.The role of semantic guardrails in governing AI inputs and outputs, ensuring that protection is applied contextually based on how data is being used — not just where it resides.About the GuestJames Rice is VP of Product Marketing and Strategy at Protegrity, a global leader in data-centric security. He brings over 20 years of experience in security, risk, and compliance, having provided solution engineering, value engineering, and implementation services to Fortune 1000 organizations across industries. Prior to Protegrity, James held leadership roles at Pathlock (formerly Greenlight Technologies), Accenture, and PricewaterhouseCoopers.About ProtegrityProtegrity is a data-centric security platform that protects sensitive data across hybrid, multi-cloud, and AI environments. Their approach embeds security directly into the data itself — enabling enterprises to unlock insights, accelerate innovation, and meet global compliance with confidence. Protegrity's solutions include data discovery and classification, tokenization, anonymization, dynamic masking, and semantic guardrails for AI and analytics workflows.Learn more at protegrity.com

Your northern TSHE hosts are officially fed up with ice. (And cold. And snow.) So this week, we expel ice, because enough is enough. Plus, Meredith violates her HIPAA, Bobby complains about baby pictures, Ann returns to the arena (even though she'd rather be in the Dairy Queen Club Room) and we all have theories on where the smart, pretty and talented Hillary is this week. TSHE RecommendsThe Olympics (?)CongeeConnect with the show!This is your show, too. Feel free to drop us a line or send us a voice memo to let us know what you think.Facebook group: This Show Has EverythingEmail: tsheshow@gmail.com 

In this episode, I sit down with John Sanders, founder of RevKey, a digital advertising agency built specifically to help therapists and mental health professionals grow their practices using Google Ads—ethically, transparently, and profitably.John founded RevKey in 2018 after seeing too many healthcare professionals waste money chasing clicks, impressions, and vanity metrics that never turned into real patients. What started as a solo operation has grown into a 10-person team focused on clarity, simplicity, and data-driven decision-making in highly regulated, HIPAA-sensitive environments.Throughout the conversation, John breaks down what ethical marketing actually means in healthcare today, why so many practices struggle with Google Ads, and how smaller practices can compete against large, well-funded organizations without matching their budgets. As AI continues to reshape Google Ads, John also shares where healthcare marketers should be paying attention—and where caution is required.This episode is especially valuable for therapists, dentists, and medical professionals who want measurable growth without compromising trust or compliance.What's the biggest mistake healthcare professionals make when running their own Google Ads—and how can they fix it?What ethical, data-driven marketing really looks like in modern healthcareHow small practices can compete with big-budget DSOs and healthcare groupsHow AI is changing Google Ads—and where healthcare marketers should focus right nowThe first three marketing actions practices should take to drive growth in the next 90 days

Dr. Kianor Shah is doing something unprecedented. As founder of the Top 100 Doctors organization and the Doctor to Doctor movement, he has united over 1,100 healthcare professionals from 163 countries. His mission: ensure doctors lead the AI revolution rather than follow it.In this episode of The Authentic Dentist, Dr. Shah joins Dr. Allison House and Shawn Zajas to discuss the upcoming Global Medical and Dental AI Summit in London. This three-day event will bring together 700 healthcare leaders to establish AI policy, governance standards, and practical implementation strategies.Dr. Shah does not mince words about the state of healthcare. Third parties have gained substantial control over doctor decision-making in the past 50 years. Corporate models prioritize production numbers over patient care. MBA boards dictate the future of healthcare professionals who spent decades in training.AI presents both a threat and an opportunity. In the wrong hands, it could accelerate the erosion of doctor autonomy. In the right hands, it could restore the patient-doctor relationship to its foundational simplicity.The conversation covers: • Why AI should be viewed as a divine tool rather than a threat • How dentists can become the hub for overall patient health • Practical steps to start implementing AI in your practice today • Why one focused practice outperforms an empire of six • The cybersecurity concerns every dentist should understand • How a fraction of unified doctors could become the most powerful entity in healthcareDr. Shah brings unique perspective from his multicultural background (Iran, Germany, United States), his MBA training, and his 20 years of clinical practice. He scaled down from six practices to one and discovered greater income and fulfillment.The London summit offers something for every healthcare professional. The dental track features 50 speakers in TED-style presentations. The Health Intelligence Board will debate with ministers and regulatory leaders. Workshops address everything from diagnostic AI to practice management automation.For dental professionals experiencing burnout or questioning their path, this episode offers a different vision. One where doctors lead rather than follow. One where AI serves patients rather than profits. One where the profession's future is determined by practitioners who understand what healthcare actually means.Registration: top100doc.com/londonCHAPTERS: 0:00 - Introduction 2:19 - The mission behind the London AI Summit 3:50 - Why optimists will prevail with AI 5:51 - The erosion of the patient-doctor relationship 8:34 - Autonomy in corporate dentistry settings 10:27 - What the London summit offers practitioners 14:23 - Breaking down silos between medicine and dentistry 17:22 - AI liability warning for dentists 20:59 - Cybersecurity concerns and HIPAA 24:25 - The competitive advantage of AI adoption 29:24 - Why dentists are positioned to lead healthcare 31:01 - Overcoming AI misconceptions 36:22 - Authentic leadership in dentistry 38:10 - One practice vs. six: Dr. Shah's personal lesson 42:58 - The power of 0.5% of doctors unitedCONNECT: The Authentic Dentist Podcast Dr. Allison House Shawn Zajas Top 100 Doctors: top100doc.com

Google Business Profile has always been a great tool to market your practice. Most recently, it's apparent that AI will pull directly from Google Business Profile when recommending a therapist to someone.Sadly, exclusively virtual therapy practices are not allowed to have a Google Business Profile (there are workarounds, but they are not allowed, so I don't cover those in this episode).But if you have an onlie practice, no need to fret! In this episode, I share a checklist of reasonable, simple tools you can easily use to make sure your virtual therapy practice is showing up online. Thank you to Paubox for sponsoring this episode. Paubox makes HIPAA-secure email easy and streamlined. Check them out here:https://bit.ly/pps_paubox_spotify*Get $250 off your first year with Paubox with coupon code "SKILLS"*Bonus Deal:* If you add the Paubox badge to your website you get an extra $100 off your first year - that means you can get your whole first year free if you apply both deals!My prior episode, "My Favorite Marketing Strategies in Private Practice”https://youtu.be/D2eXmPcpvvICourse: Website Copy in a Weekendhttps://privatepracticeskills.teachable.com/l/pdp/website-copy-in-a-weekendLINKS:*Some links are affiliate links. A percentage of purchases come back to me and help my channel immensely!

Welcome solo and group practice owners! We are Liath Dalton and Evan Dumas, your co-hosts of Group Practice Tech. In our latest episode, we share what's actually necessary when updating your Notice of Privacy Practices due to Part 2. We discuss: The confusion around updating NPPs without an updated model from HHS A quick refresher on Part 2 Who is considered a lawful holder under Part 2 Next steps for updating your NPP if you are a Part 2 program or lawful holder Our free resource on updating your NPP before the 2/16 enforcement deadline Listen here: https://personcenteredtech.com/group/podcast/ For more, visit our website. PCT Resources PCT Free Resource: 42 CFR Part 2 & HIPAA Notices of Privacy Practices: A Decision Guide and Sample Language for Covered Entities a practical resource designed to help HIPAA-covered practices determine whether the updated 42 CFR Part 2 rules apply to them — and, if so, what belongs in their Notice of Privacy Practices. The guide includes a clear decision flow, plain-language explanations of Part 2 program vs. lawful holder obligations, and sample NPP language tailored to each category. It was created to fill the gap left by the absence of an updated HHS model NPP following the 2024 Part 2 Final Rule. Resources HHS Fact Sheet on the 42 CFR Part 2 Final Rule this HHS Fact Sheet summarizes the 2024 Final Rule updating 42 CFR Part 2, including new consent provisions, redisclosure alignment with HIPAA, enforcement changes, and the February 16, 2026 compliance deadline. It provides high-level regulatory context for healthcare organizations handling substance use disorder records. JD Supra Article: 42 CFR Part 2 and Privacy Rule Compliance: Action Required by February 16, 2026 This JD Supra article from Snell & Wilmer outlines the compliance steps healthcare organizations must take in response to the 2024 Final Rule updating 42 CFR Part 2. It explains which entities are required to update their Notices of Privacy Practices by February 16, 2026, including both Part 2 programs and HIPAA-covered entities that receive or maintain Part 2-protected records. The article highlights required NPP updates, enforcement risks, and the importance of aligning privacy notices with the amended regulations.

Ash welcomes Nathan Strum from Abby Connect to discuss the evolving role of technology, especially AI, in enhancing the patient experience at dental practices. They break down the traditional functions of the front desk, highlighting the importance of both in-person and phone interactions, and the challenges associated with each—especially the common pain point of phone overload. They also discuss why separating in-person tasks from phone duties leads to better service and a less stressful work environment for dental staff. They also talk about the role of AI-powered and virtual receptionists, including their capabilities, advantages, and their current limitations when handling patient interactions and urgent calls. Compliance and HIPAA considerations for practices using these technologies are also discussed. It's clear that, rather than replacing human roles, AI is best used as a support tool to improve efficiency, help staff retention, and keep up with patient expectations in a competitive dental landscape. Nathan offers practical advice for practice owners and team members on vetting virtual receptionist services and stresses the importance of ongoing training and adaptability in adopting new technologies. To connect with and learn more about Nathan, visit: https://www.abby.com/Key Topics Discussed:Dividing front desk and phone responsibilities for better patient experienceHow slow or missed phone responses can lose new patient leadsThe role of AI and virtual receptionists in dental practicesHandling urgent and emergency patient calls with AI and human backupImpact of phone tasks on front desk stress and staff turnoverCost, training, and staff retention benefits of using virtual receptionistsEnsuring HIPAA compliance with third-party phone servicesHow to evaluate and choose a virtual receptionist providerThe importance of ongoing staff training in new technologies

Guest Samantha Schalk, LMSW, CAADC, CIMHP, shares common HIPAA compliance gaps therapists often miss, including missing written policies, skipped security risk analyses, and weak device and website security. She also offers practical guidance on preventing breaches and staying compliant through simple, ongoing check-ins and documentation. Learn more about today's guest here: https://www.guardianclinicalessentials.com/ & https://www.facebook.com/people/Guardian-Clinical-Essentials/61580153491733/ Sponsored by TherapyNotes®: Looking to switch EHRs? Try TherapyNotes® for 2 months free by using promo code ABUNDANT at therapynotes.com. Ready to fill your practice faster? Join the Abundance Party today and get 99% off your first month with promo code PODCAST: www.abundancepracticebuilding.com/abundanceparty

In this episode of 1st Talk Compliance, Kevin Chmura is joined by Robyn Johns, as they discuss recent updates to their November live webinar, Compliance Cliffs: Navigating Telehealth Waivers and Reimbursement Changes. Learn how the policy landscape has shifted in recent months—especially around telehealth flexibilities, controlled substance prescribing, and the 2026 CMS payment rules.   Kevin Chmura Welcome to 1st Talk Compliance. I’m Kevin Chmura, CEO of Panacea Healthcare Solutions. Today we’re bringing you a timely update on our November live webinar, Compliance Cliffs: Navigating Telehealth Waivers and Reimbursement Changes. Since that webinar, several policy changes have moved quickly, especially in telehealth flexibilities. Controlled substance prescribing and 2026 CMS payment rules. Before we jump in, just a quick note. 1st Talk Compliance is brought to you by 1st Healthcare Compliance, a part of Panacea Healthcare Solutions. We help healthcare organizations strengthen their compliance programs with practical education tools and compliance management support. So teams can reduce risk, keep pace with regulatory change and operate with confidence. Now I’m pleased to welcome back Robyn Johns from Med USA. Robyn, thanks for coming back. Robyn Johns Thanks, Kevin. I’m happy to be here. Kevin Chmura  Great. So, let’s jump in. So, in November on the webinar, we spent a lot of time on what people were calling the telehealth cliff, which was creating a tremendous amount of uncertainty on whether flexibilities would expire. Can you catch us up on what the status is now? Robyn Johns  Yeah. The major update is that the spending package released on January 20th includes extensions of the telehealth flexibilities all the way through December 31st of 2027. Kevin Chmura So that’s a pretty meaningful runway. That’s great, but I guess doesn’t eliminate compliance obligations, but it is reducing near-term uncertainty which give everybody some time to standardize workflows. So, it’s in the news, but maybe you could tell. So, what’s in the spending package at a high level and what should healthcare leaders like us be paying attention to? Robyn Johns   Right. So, it was the one from the 20th was a $1.2 trillion spending package released by the House Appropriations Committee and it was just passed yesterday on the 22nd in two separate votes by the full House. So, those bills included the remaining six of the twelve appropriations necessary to avert a government shutdown. So that’s good news for everyone. If we can get them across the finish line, they funded many of the federal government agencies such as HHS, Labor, Defense, HUD, and also Homeland Security. That was a contentious one. That’s why they had to do two separate votes. It funds them through fiscal year 2026, which ends on September 30th of this year. Kevin Chmura  So, OK, so we have a funding package with multiple healthcare policy riders. Not, I guess not too surprising in today’s day and age. So, besides the telehealth through 2027, what else is included in there that compliance and operational leaders should know about? Robyn Johns   So the writers also include PBM reform and it extends hospital at home actually through 2030, which is another one that hit a lot of facilities hard with the government shutdown. It extends Medicare dependent hospital and low volume hospital programs, which is really beneficial for our rural providers and it delays the Medicaid disproportionate share cut again until fiscal year 2028. Notably, for a lot of people, it does not include an extension of the ACA subsidies, which were such a sticking point in the government shutdown last fall. Kevin Chmura  Yeah, that that that last point is operationally really important and coverage instability often turns into eligibility churn and puts real pair mix pressures on the you know same patients, different coverage, right.? And that’s just you know probably increases downstream compliance and documentation stress. Yeah that’s a that’s a tough one. So what’s the timing of congressional action now? Robyn Johns So with the House passing all of the bills, they now send the full appropriations package to the Senate. The Senate will take all of that up when they return from recess on Monday the 26th, and will hopefully pass them all ahead of the January 30th deadline. And hopefully without any significant changes which might require them to go back to the house because the house will be on recess next week. Kevin Chmura  Wow. So split schedule, it’s why we should keep ourselves in a monitoring posture. I guess we should always be monitoring, but things are moving pretty quickly right now and you sort of get into that world of what is expected is not what’s in effect. Which is always, always a tough place to operate, but hey, that’s healthcare, isn’t it? So, given the extension to 2027, in your opinion, what should compliance teams be doing now? Like what’s some practical next steps? Robyn Johns First, you’ll want to make sure that your internal policies and educational materials reflect what’s currently in effect. No major changes since most of those telehealth things were extended, but it’s always good to double check because lots of things change around the beginning of the year. Also validate your payer specific rules. Medicare policy direction is influential, but commercial payers and state laws differ. So, you got to make sure that you are matching up with those differences. And then third, we should we talk about strengthening your auditing of documentation, the modifiers, your place of service, medical necessity, all of those things that can vary depending on the payer and the specific situation of the patient. Kevin Chmura  Yeah, that that payer variation point is where a lot of organizations end up being exposed, I guess, right? Telehealth’s not really governed by one rule. You’ve got federal policy, state overlays, and then you have commercial policy updates really coming at you a number of different ways. So, I guess a good controls to maintain maybe a payer policy matrix and try to align it into your documentation and coding guidance. Probably a solid piece of advice. Robyn Johns   Absolutely. Kevin Chmura   Yeah. So, let’s move on to probably one of the highest risk areas that we covered in the webinar, and that’s controlled substance prescribing via telehealth. What’s the latest there? Robyn Johns   Good news there as well. At the end of the year, DEA and HHS extended the telehealth flexibilities for prescribing controlled substances through this year, December 31st of 2026. There are a few rules that can apply, but because they extended the flexibilities, it’s pretty much status quo until they change it again at the end of the year. Kevin Chmura   Cool, so that’s a critical compliance area because of the high risk profile and it that really includes some regulatory scrutiny and enforcement, not really just a reimbursement issue. Robyn Johns   Yes, it’s highly watched. Kevin Chmura   Yeah. And I guess as well, it should be. So given that, what control should organizations prioritize right now to reduce risk in that area? Robyn Johns  Definitely you’ll want to have clear prescribing policies, good documentation standards, and role-based training. Also, usually they want to include identity verification and required checks when they’re applicable, and consistent auditing to ensure that your process is followed, not just written down. This is another area where state regulations can vary, so you would want to make sure that you are compliant in every state where you see patients. Kevin Chmura   Yes and you’re the expert, not me. But I guess I’d add if you expand health to if you expand the telehealth quickly, take time now to ensure your governance is mature. And I’m thinking credentialing, supervision, documentation and audit trails always the basics that can help you pulled up under scrutiny. Robyn Johns   Definitely. When you expand quickly, sometimes you sacrifice certain things for speed. So, you have a minute now to go back now that you’re sure that those policies aren’t changing anytime soon to just go back and make sure that everything’s in place, all of those areas. Kevin Chmura  Yeah, I mean like any business runs better and with certainty, but at healthcare we rarely have that. So, great. So, moving on to the 2026 CMS updates that that we talked about a little bit. So, there’s been some changes in payment policy that are driving operational changes and it’s where those operational changes come in, where we introduce compliance risks if teams can’t keep pace and often they can’t. So, what are the 2026 physician fee schedule highlights? Robyn Johns   Yeah. So, we talked about these back in November and of course they went into place at the beginning of this year. So, a little bit of good news there with the conversion factor. It included the 2.5% increase that had been mandated by Congress. It also included a .75% increase for clinicians in advanced APMs or a .25% increase for clinicians who participate in MIPS or who are exempt. And then there was also a .49 budget neutrality increase. Kevin Chmura So, so the real impact varies by payer mix, site of service and quality of participation. What about RVU related changes? Robyn Johns   So that’s kind of the devil in the details there. It also implemented a -2.5% efficiency adjustment on certain non-time based services to the physician work RVU and there is also a + or -50% practice expense RVU adjustment for facility based services. So, it’s -50% if it’s facility based services or a +50% for non-facility based services. Kevin Chmura   Wow. So site of service is increasingly strategic and it’s where we see compliance issues often arise, right? You get inconsistent documentation, coding and policy adoptions across different departments and locations. Certainly not easy. Robyn Johns   No. Something you definitely need to watch closely because it is different depending on where you are and what services you’re providing. Kevin Chmura   Yeah. So, one other hotspot or another hotspot that that we often see is incident to. What's going on there? Robyn Johns  So the physician fee schedule in that they updated the definition of direct supervision for incident to billing to permanently allow supervision through real-time audio video communication except for services that have a 10 or a 90-day global surgery period. So, the supervising physician no longer has to be physically present in the office suite, they just have to be immediately available through real time audio video communication. Kevin Chmura   OK, so that’s operationally pretty significant, right? But I guess the compliance take away is relatively simple. If you’re using remote supervision, your incident to workflows must be precise. I guess who supervises, how it’s documented, and where the exceptions apply as precise as you can make all of those, huh? Robyn Johns   Yes, absolutely. Because you are relying on remote supervision, you’ll want to make sure that that is documented very effectively. Kevin Chmura   Yeah, cool. So, what about the OPPS and ASC final rule highlights for 2026? Robyn Johns Yeah. For those that these apply to, there was a 2.6% increase as well in the payment rates. They also expanded hospital price transparency requirements and we’re seeing a lot more attention and probably enforcement in that as well. There was a three-year phase out of the inpatient only list. Site neutral payments were expanded to include Drug Administration Services and the ASC covered procedures list is expanded much in relation to the inpatient only list Phase out. Kevin Chmura Yeah, that that that that’s an interesting one. So the phase out of the inpatient only list is a real operational shift and it’s one of those opportunities for providers to move volume to better cost locations, but really your compliance needs to follow those patients, right and where you’re having them. And so, when your volume moves, audits and education have to move with it, which is probably a challenge and what we know and we at our parent company, at Panacea, price transparency just remains a compliance and reputational priority because failures lead to penalties, but bad data also leads to a lot of scrutiny. So, good that there’s some, you know some guidance there, but it’s clear that those are going to be things that really need to be paid attention to from a compliance perspective. Robyn Johns Yes, for sure. Kevin Chmura So it was hard to watch the news over the last, I don’t know, six to twelve months without talking about the One Big Beautiful Bill Act. So, we’ve been tracking it. I know you’ve been tracking it. So, what’s the timing on practice impacts that you expect? Robyn Johns So most of those One Big Beautiful Bill Act Medicaid requirements that are likely to impact practices, they don’t actually begin until January of 2027. So, practices still have some time to continue their assessment and preparation for those. The immigrant eligibility changes do take effect on October 1st of this year, 2026. So that’s a little bit shorter period of time, but you do have a little bit of time to continue to figure out how that may affect your practice if you have a high number of Medicaid patients, and prepare for the ways that you can offset those eligibility changes and payment requirements. Kevin Chmura Yeah, that clarity on the effective dates really can help teams allocate resources correctly and that’s often a challenge especially when you’re tracking proposed rules versus final rules and not sure when things will go into effect. So that’s good. So, as you’re looking out on the landscape in 2026, what are some of your top compliance priorities that you’re advising organizations to focus on? Robyn Johns Yeah, we’re currently focused on probably five or so top priorities for 2026, not in any specific order, but we are watching data privacy and security. Part of that is because HIPAA updates are underway to both the privacy and security rules, though timelines are unclear. We’re not sure when or i f we’ll see any final rules on those, but we do know that healthcare remains a prime target of cyber-attacks, so we have to constantly be vigilant to that and related to that, but also separately, is AI and other emerging technologies. AI is changing the landscape for the types of attacks we receive, but also the way we have to respond to them. It also is changing the landscape of healthcare generally, both in the provider office and at the payers and at the government. Those other emerging technologies like digital tools, those can increase the compliance risk in your environment, and we need to remember that both government and commercial payers are using AI to identify outlier claims faster and increase their auditing. Then we also have the fraud, waste and abuse enforcement. CMS we know has currently been focused a lot on Medicare Advantage, but that scrutiny can shift oversight over to providers as well because that’s where so much of the data that the Medicare Advantage plans use comes from. The OID also continues to focus on telehealth. There are other focuses are drug device and biologics and program integrity areas such as DME, Hospice and Drug Administration. So, want to make sure that you’re watching all of those if you practice there. Fourth one we have is vendor and third-party oversight. Many of the largest breaches that have we’ve seen have originated with third parties. So, organizations really need to make sure that you have careful oversight and maintain good monitoring on your third-party vendors and others who may have access to your systems and data. And finally, we know we’re going to continue to see those rapid regulatory updates. Federal and state changes often conflict. We have lots of states that are currently in their legislative period. So that will bring out some changes. And then in addition to that, commercial payers are tightening their policies and auditing in response to the pressures that are being put on that on them, whether from the government or just from a financial perspective. Kevin Chmura Yeah, it is something the pace of acceleration of some of the advances in technology and how they how they’re going to impact us. But I guess you know that’s really the reality of 2026 and beyond. You’re going to see an uptick in in in speed to policy changes, faster detection, which will be something and probably more third-party exposure as we rely on more and more vendors and others to help us do what we need to do every day, but I’m sure you know the advice I’ve heard you give many times and we have to agree with it. A strong compliance program has to be built to adapt. That means clear governance, repeatable monitoring and targeted auditing tied to the current risk with an eye on the future and where everything’s going. Robyn Johns Yeah, definitely. It’s an exciting time, lots of opportunities for improving our programs and really tightening things up to make sure that we’re protecting ourselves and all the information that we are responsible for. Kevin Chmura Yeah, great. So, Robyn, thank you for the update and for helping our listeners translate policy movement into practical compliance actions. To everyone listening, if you want the full context and deeper discussion, you can access the webinar on demand at 1st Healthcare Compliance’s website. It’s called Compliance Cliffs: Navigating Telehealth Waivers and Reimbursement Changes. Thank you for listening to 1st Talk Compliance and we’ll see you next time. Thanks, Robyn. Robyn Johns Thanks, Kevin.

Send us a textWhat happens when custom malware turns IoT into a springboard for OT, and gas pumps become levers for panic? We open with a timely look at Iranian-linked operations targeting PLCs and use that story to ground a full, practical tour of CISSP Domain 6.4: how to analyze scan output and generate reports that actually drive action.We break down the anatomy of a high-value vulnerability report—clean executive summaries, CVE and CVSS clarity, and the business context that separates theoretical risk from real-world impact. From there, we map a repeatable cadence for internal scans full of misconfigurations, default creds, and end-of-life software, plus a strategy to turn noisy findings into steady wins through prioritization, trend metrics, and small, fast fixes that build momentum.On the perimeter, we focus on external scans across web apps, APIs, cloud edges, and third parties. You'll hear hard-earned tactics for handling M&A exposure, vendor VPNs, misconfigured buckets, and certificate drift without breaking production. We share validation steps that avoid false positives and chaos in prod, then show how to formalize exceptions with risk assessments, compensating controls, and an auditable register that satisfies PCI DSS, HIPAA, SOX, and GDPR expectations.We close with ethical disclosure done right—timelines, ISO/IEC 29147 alignment, and when to coordinate versus publish—so you protect users and your organization without stepping into legal traps. If you're studying for the CISSP or building a vulnerability management program that survives contact with reality, this guide will help you prioritize what matters, communicate clearly, and keep improving.Enjoyed the show? Subscribe, share with a teammate, and leave a quick review so others can find it. Tell us: what metric best proves your remediation progress?Gain exclusive access to 360 FREE CISSP Practice Questions at FreeCISSPQuestions.com and have them delivered directly to your inbox! Don't miss this valuable opportunity to strengthen your CISSP exam preparation and boost your chances of certification success. Join now and start your journey toward CISSP mastery today!

Shawn O'Malley and Daniel Mahncke break down Doximity (ticker: DOCS), known as “the LinkedIn for doctors,” with a suite of productivity apps supporting physicians' workflows, too. Incredibly, 80% of physicians in the U.S. are on Doximity, giving them fertile real estate to monetize those eyeballs with high-margin advertising opportunities for pharma companies. IN THIS EPISODE, YOU'LL LEARN: 00:00:00 - Intro 00:00:22 - Why Doximity is so uniquely positioned to capitalize on pharmaceutical marketing 00:01:42 - How much of the U.S. health care system is still plagued by bureaucratic admin work, and the opportunity that creates for Doximity 00:03:40 - What makes Doximity's ecosystem so useful for physicians at all stages of their career 00:10:32 - Why Doximity uses subscription-based advertising options 00:25:26 - How the company protects doctors' privacy and saves them hours a week doing admin tasks with HIPAA-compliant generative AI tools 00:26:01 - How Doximity uses productivity tools to complement its social networking service 00:44:22 - The risks and moats of having a business so concentrated on one industry 00:56:17 - How to think about modeling DOCS' intrinsic value 01:02:36 - Whether Shawn and Daniel add DOCS to their Intrinsic Value Portfolio *Disclaimer: Slight timestamp discrepancies may occur due to podcast platform differences. BOOKS AND RESOURCES The Investors Podcast Network is excited to debut a new community known as The Intrinsic Value Community for investors to learn, share ideas, network, and join calls with experts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up for the waitlist(!)⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sign up for ⁠⁠⁠⁠⁠⁠The Intrinsic Value Newsletter.⁠⁠⁠⁠⁠⁠ Shawn & Daniel use ⁠⁠⁠⁠Fiscal.ai⁠⁠⁠⁠ for every company they research — use their ⁠⁠⁠⁠referral link⁠⁠⁠⁠ to get started with a 15% discount! Learn how to ⁠⁠⁠⁠join us⁠⁠⁠⁠ in Omaha for the 2026 Berkshire Hathaway shareholder meeting. Check out Doximity Pitch on Value Investors Club. Doximity's 2023 Shareholder Presentation. Doximity's Investor Relations Page. Business Breakdowns' podcast on Doximity. Listen to Doximity's Investor Day. Explore our previous Intrinsic Value breakdowns: Transdigm, Salesforce, Berkshire Hathaway, FICO, PayPal, Uber, Nike, Amazon, Airbnb, Alphabet. Related ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠books⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ mentioned in the podcast. Ad-free episodes on our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Premium Feed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. NEW TO THE SHOW? Follow our official social media accounts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠X (Twitter)⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Browse through all our episodes (complete with transcripts) ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Try Shawn's favorite tool for picking stock winners and managing our portfolios: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TIP Finance⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Enjoy exclusive perks from our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠favorite Apps and Services⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Learn how to better start, manage, and grow your business with the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠best business podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ References to any third-party products, services, or advertisers do not constitute endorsements, and The Investors Podcast Network is not responsible for any claims made by them. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed T.M. Robinson-Mosley. Summary of the Interview: Dr. T.M. Robinson-Mosley on Money Making Conversations Masterclass Dr. T.M. Robinson-Mosley—founder of The Playbook, an award‑winning mental‑health‑performance sports‑tech company—joins Rushion McDonald to discuss how her platform is transforming athlete care, team culture, and performance measurement. The Playbook uses AI‑powered, gamified psychological assessments to measure stress, resilience, and overall mental well‑being across youth, collegiate, professional, and military sports environments. Mosley explains how mental health—long treated as unmeasurable and stigmatized—is finally becoming trackable, private, and actionable. The Playbook provides real‑time alerts, data‑driven insights, and ecosystem‑wide tools for coaches, trainers, clinicians, and entire organizations. She also shares her journey as a non‑coding tech founder, the scaling challenges brought on by the pandemic, and the broader impact The Playbook is poised to have across corporate, construction, military, and other high‑stress fields. Purpose of the Interview 1. Introduce and explain The Playbook To present The Playbook as a next‑generation mental health performance platform that quantifies mental well‑being, provides action plans, and enhances team culture. 2. Elevate the conversation around athlete mental health Mosley breaks down stigma, highlights real athlete stories, and explains why mental analytics are as critical as physical analytics. 3. Show how the platform uses technology to prevent crises The Playbook provides early detection, privacy protection, and immediate care support—catching problems before they become crises. 4. Highlight the expansion beyond sports Although built in sports, the platform is already being requested by industries like construction, healthcare, first responders, and more. ] 5. Demonstrate the business model As a SaaS B2B platform, The Playbook sells licensed subscriptions to organizations, teams, and associations. Key Takeaways 1. Mental health can be measured—and must be The Playbook converts psychological assessments into quantifiable metrics similar to heart rate or step count.Athletes receive resilience, stress, and well‑being scores—like a “mental batting average.” 2. The platform offers real-time alerts If an athlete’s score enters the “red zone,” coaches/clinicians receive immediate alerts with steps to take within 24 hours. 3. Privacy is paramount The Playbook is HIPAA‑compliant, mobile, secure, and built to protect athlete data from misuse (e.g., contract negotiations). 4. Mental analytics are the next frontier of sports Teams already use physical analytics. Now they can use mental analytics to track performance, prevent burnout, and reduce crises. 5. Built for the entire ecosystem—not just athletes Coaches, front offices, sports medicine staff, and military leadership also use the platform—promoting culture-wide mental health. 6. The Playbook is expanding beyond sports Industries with high stress—construction, medicine, law, emergency responders, veterinarians—are already approaching Mosley to adapt the system. 7. A critical solution for underserved communities The platform makes mental health care accessible, private, digital, and stigma‑free—especially for youth and communities of color. 8. Performance is universal Whether you’re an athlete, military member, parent, or worker—your mental state impacts how you perform. Performance is “agnostic.” [ 9. Mosley’s journey shows innovation can come from anywhere She is a non‑coding tech founder, originally trained as a psychologist working across the NBA, NFL, NCAA, and Olympic sports. [T.M. ROBINSON MOSLEY | Txt] Notable Quotes On what The Playbook does “We measure mental health metrics like resilience, stress and overall well‑being using gamified psych assessments.” “Mental health becomes measurable—like a batting average.” [ On why athletes need this “Elite athletes report battling depression and anxiety so severe they find it difficult to function, let alone perform.” On the power of technology “If we don’t measure something, we’re saying it doesn’t matter.” “We use AI and machine learning to quantify mental health status.” On privacy “We are a HIPAA‑compliant platform… we don’t sell your data.” On team culture “Building a winning team culture is everybody’s everyday work.” On mental and physical health “If you are not mentally healthy, you are not able to perform at the highest level.” On the future outside sports “Who doesn’t want to train like an athlete?” “Performance is agnostic.” On purpose “How do we make something exclusive accessible?” “This is mental health care—it’s just a different version of it.” In One Sentence The interview reveals how Dr. T.M. Robinson-Mosley’s Playbook uses AI‑driven mental health metrics to revolutionize athlete care, provide real‑time performance insights, and expand mental wellness tools far beyond sports into everyday life. #SHMS #STRAW #BEST Just let me know!Support the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed T.M. Robinson-Mosley. Summary of the Interview: Dr. T.M. Robinson-Mosley on Money Making Conversations Masterclass Dr. T.M. Robinson-Mosley—founder of The Playbook, an award‑winning mental‑health‑performance sports‑tech company—joins Rushion McDonald to discuss how her platform is transforming athlete care, team culture, and performance measurement. The Playbook uses AI‑powered, gamified psychological assessments to measure stress, resilience, and overall mental well‑being across youth, collegiate, professional, and military sports environments. Mosley explains how mental health—long treated as unmeasurable and stigmatized—is finally becoming trackable, private, and actionable. The Playbook provides real‑time alerts, data‑driven insights, and ecosystem‑wide tools for coaches, trainers, clinicians, and entire organizations. She also shares her journey as a non‑coding tech founder, the scaling challenges brought on by the pandemic, and the broader impact The Playbook is poised to have across corporate, construction, military, and other high‑stress fields. Purpose of the Interview 1. Introduce and explain The Playbook To present The Playbook as a next‑generation mental health performance platform that quantifies mental well‑being, provides action plans, and enhances team culture. 2. Elevate the conversation around athlete mental health Mosley breaks down stigma, highlights real athlete stories, and explains why mental analytics are as critical as physical analytics. 3. Show how the platform uses technology to prevent crises The Playbook provides early detection, privacy protection, and immediate care support—catching problems before they become crises. 4. Highlight the expansion beyond sports Although built in sports, the platform is already being requested by industries like construction, healthcare, first responders, and more. ] 5. Demonstrate the business model As a SaaS B2B platform, The Playbook sells licensed subscriptions to organizations, teams, and associations. Key Takeaways 1. Mental health can be measured—and must be The Playbook converts psychological assessments into quantifiable metrics similar to heart rate or step count.Athletes receive resilience, stress, and well‑being scores—like a “mental batting average.” 2. The platform offers real-time alerts If an athlete’s score enters the “red zone,” coaches/clinicians receive immediate alerts with steps to take within 24 hours. 3. Privacy is paramount The Playbook is HIPAA‑compliant, mobile, secure, and built to protect athlete data from misuse (e.g., contract negotiations). 4. Mental analytics are the next frontier of sports Teams already use physical analytics. Now they can use mental analytics to track performance, prevent burnout, and reduce crises. 5. Built for the entire ecosystem—not just athletes Coaches, front offices, sports medicine staff, and military leadership also use the platform—promoting culture-wide mental health. 6. The Playbook is expanding beyond sports Industries with high stress—construction, medicine, law, emergency responders, veterinarians—are already approaching Mosley to adapt the system. 7. A critical solution for underserved communities The platform makes mental health care accessible, private, digital, and stigma‑free—especially for youth and communities of color. 8. Performance is universal Whether you’re an athlete, military member, parent, or worker—your mental state impacts how you perform. Performance is “agnostic.” [ 9. Mosley’s journey shows innovation can come from anywhere She is a non‑coding tech founder, originally trained as a psychologist working across the NBA, NFL, NCAA, and Olympic sports. [T.M. ROBINSON MOSLEY | Txt] Notable Quotes On what The Playbook does “We measure mental health metrics like resilience, stress and overall well‑being using gamified psych assessments.” “Mental health becomes measurable—like a batting average.” [ On why athletes need this “Elite athletes report battling depression and anxiety so severe they find it difficult to function, let alone perform.” On the power of technology “If we don’t measure something, we’re saying it doesn’t matter.” “We use AI and machine learning to quantify mental health status.” On privacy “We are a HIPAA‑compliant platform… we don’t sell your data.” On team culture “Building a winning team culture is everybody’s everyday work.” On mental and physical health “If you are not mentally healthy, you are not able to perform at the highest level.” On the future outside sports “Who doesn’t want to train like an athlete?” “Performance is agnostic.” On purpose “How do we make something exclusive accessible?” “This is mental health care—it’s just a different version of it.” In One Sentence The interview reveals how Dr. T.M. Robinson-Mosley’s Playbook uses AI‑driven mental health metrics to revolutionize athlete care, provide real‑time performance insights, and expand mental wellness tools far beyond sports into everyday life. #SHMS #STRAW #BEST Just let me know!See omnystudio.com/listener for privacy information.

In Shadyside Hospital, the people are dying .....to get out!  Okay, doesn't that sound like we should be talking about a slasher? Well, people are getting murdered, but first Laurie will  have to dive headfirst into a dark conspiracy at the heart of the hospital where she's been volunteering. HIPAA violations all over the place!  Full episode available on Patreon. 

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed T.M. Robinson-Mosley. Summary of the Interview: Dr. T.M. Robinson-Mosley on Money Making Conversations Masterclass Dr. T.M. Robinson-Mosley—founder of The Playbook, an award‑winning mental‑health‑performance sports‑tech company—joins Rushion McDonald to discuss how her platform is transforming athlete care, team culture, and performance measurement. The Playbook uses AI‑powered, gamified psychological assessments to measure stress, resilience, and overall mental well‑being across youth, collegiate, professional, and military sports environments. Mosley explains how mental health—long treated as unmeasurable and stigmatized—is finally becoming trackable, private, and actionable. The Playbook provides real‑time alerts, data‑driven insights, and ecosystem‑wide tools for coaches, trainers, clinicians, and entire organizations. She also shares her journey as a non‑coding tech founder, the scaling challenges brought on by the pandemic, and the broader impact The Playbook is poised to have across corporate, construction, military, and other high‑stress fields. Purpose of the Interview 1. Introduce and explain The Playbook To present The Playbook as a next‑generation mental health performance platform that quantifies mental well‑being, provides action plans, and enhances team culture. 2. Elevate the conversation around athlete mental health Mosley breaks down stigma, highlights real athlete stories, and explains why mental analytics are as critical as physical analytics. 3. Show how the platform uses technology to prevent crises The Playbook provides early detection, privacy protection, and immediate care support—catching problems before they become crises. 4. Highlight the expansion beyond sports Although built in sports, the platform is already being requested by industries like construction, healthcare, first responders, and more. ] 5. Demonstrate the business model As a SaaS B2B platform, The Playbook sells licensed subscriptions to organizations, teams, and associations. Key Takeaways 1. Mental health can be measured—and must be The Playbook converts psychological assessments into quantifiable metrics similar to heart rate or step count.Athletes receive resilience, stress, and well‑being scores—like a “mental batting average.” 2. The platform offers real-time alerts If an athlete’s score enters the “red zone,” coaches/clinicians receive immediate alerts with steps to take within 24 hours. 3. Privacy is paramount The Playbook is HIPAA‑compliant, mobile, secure, and built to protect athlete data from misuse (e.g., contract negotiations). 4. Mental analytics are the next frontier of sports Teams already use physical analytics. Now they can use mental analytics to track performance, prevent burnout, and reduce crises. 5. Built for the entire ecosystem—not just athletes Coaches, front offices, sports medicine staff, and military leadership also use the platform—promoting culture-wide mental health. 6. The Playbook is expanding beyond sports Industries with high stress—construction, medicine, law, emergency responders, veterinarians—are already approaching Mosley to adapt the system. 7. A critical solution for underserved communities The platform makes mental health care accessible, private, digital, and stigma‑free—especially for youth and communities of color. 8. Performance is universal Whether you’re an athlete, military member, parent, or worker—your mental state impacts how you perform. Performance is “agnostic.” [ 9. Mosley’s journey shows innovation can come from anywhere She is a non‑coding tech founder, originally trained as a psychologist working across the NBA, NFL, NCAA, and Olympic sports. [T.M. ROBINSON MOSLEY | Txt] Notable Quotes On what The Playbook does “We measure mental health metrics like resilience, stress and overall well‑being using gamified psych assessments.” “Mental health becomes measurable—like a batting average.” [ On why athletes need this “Elite athletes report battling depression and anxiety so severe they find it difficult to function, let alone perform.” On the power of technology “If we don’t measure something, we’re saying it doesn’t matter.” “We use AI and machine learning to quantify mental health status.” On privacy “We are a HIPAA‑compliant platform… we don’t sell your data.” On team culture “Building a winning team culture is everybody’s everyday work.” On mental and physical health “If you are not mentally healthy, you are not able to perform at the highest level.” On the future outside sports “Who doesn’t want to train like an athlete?” “Performance is agnostic.” On purpose “How do we make something exclusive accessible?” “This is mental health care—it’s just a different version of it.” In One Sentence The interview reveals how Dr. T.M. Robinson-Mosley’s Playbook uses AI‑driven mental health metrics to revolutionize athlete care, provide real‑time performance insights, and expand mental wellness tools far beyond sports into everyday life. #SHMS #STRAW #BEST Just let me know!Steve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

AI: the gift that keeps on glitching. While most folks are still marveling at how AI can write emails and fold laundry (okay, not quite yet), this episode pulls back the curtain on what happens when artificial intelligence stops being polite and starts getting dangerous. We're talking zombie agents, security holes big enough to drive a HIPAA violation through, and automated tools that might just be a little too eager to help. It's informative, a little terrifying, and more than a few chuckles along the way. More info at HelpMeWithHIPAA.com/545

In this episode, host Cami Eakins sits down with Dr. Tara Deliberto, clinical psychologist and co-founder of the AI mental health company Yuna.io, to explore how ethical, evidence-based AI can expand access to mental health support in the workplace. Dr. Deliberto shares her journey from academic research and clinical practice into product innovation, explaining how Yuna blends evidence-based practices with strong safety guardrails, HIPAA compliance, and cultural sensitivity to support employees between therapy sessions or as a first step toward care. Together, they discuss secondary trauma among helping professionals, the importance of accessibility for neurodiverse users, and how organizations can responsibly use AI to strengthen employee wellness while preserving the essential role of human connection in mental health.  

So many therapists are asking if 2026 is the they year they add another income stream…but is it the right fit for you?In this episode, I offer some practical questions you can ask to help you see if adding an income stream is right for you. I hope you find this helpful!Thank you to Paubox for sponsoring this episode. Paubox makes HIPAA-secure email easy and streamlined. Check them out here:https://bit.ly/pps_paubox_spotify*Get $250 off your first year with Paubox with coupon code "SKILLS"*Bonus Deal:* If you add the Paubox badge to your website you get an extra $100 off your first year - that means you can get your whole first year free if you apply both deals!Past episodes on passive income/additional income streams:"Passive Income for Therapists: My Honest Advice”https://youtu.be/TkAkAC_0asc"Side Hustles for Therapists Q&A”https://youtu.be/WN0X4Hn_hiY"Is Building a Side Business Worth it? (& tips for success)”https://youtu.be/NCSii7hLsp4"How Much Work it Actually Takes to Make Passive Income”https://youtu.be/0E7JsC7NI-8"How I Make Six Figures as a Part-Time Therapist”https://youtu.be/sF3n7vRnAUYLINKS:*Some links are affiliate links. A percentage of purchases come back to me and help my channel immensely!

In this episode of the Less Insurance Dependence Podcast, Gary Takacs and Lester De Alwis welcome attorney Evan Sampson of Post & Schell to discuss the legal essentials that help dentists grow with confidence. The conversation explores common compliance pitfalls, employment law challenges, HIPAA risks in digital workflows, and the legal considerations that come with scaling a dental practice.Evan shares practical guidance on building strong systems early, managing remote teams across state lines, avoiding costly misclassification errors, and understanding how financial independence impacts compliance risk. This episode offers dentists clear, actionable insights on how proactive legal planning can reduce stress, minimize risk, and support a more stable, independent future—without unnecessary insurance pressure. Book your free marketing strategy meeting with Ekwa at your convenience. Plus, at the end of the session, get a free analysis report to find out where your practice stands online. It's our gift to you! https://www.lessinsurancedependence.com/marketing-strategy-meeting/   If you're looking to boost your case acceptance rates and enhance patient communication, you can schedule a Coaching Strategy Meeting with Gary Takacs. With his experience in helping practices thrive, Gary will work with you on personalized coaching, ensuring you and your team are prepared to present treatment plans confidently, offer financing options, and communicate the value of essential dental services. https://thrivingdentist.com/csm

"Forget the noise, go back to the basics." Connect With Our SponsorsGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://www.a-dec.com/orthodonticsSmileSuite - https://getsmilesuite.com/ Summary In this episode of Hey Docs, Jill sits down with Karthik Moorthi, the co-founder of BerryStudio, who shares his fascinating journey from a tech-savvy upbringing in the Bay Area to establishing a successful business in the orthodontic industry. Karthik recounts his early experiences in India, where he launched an e-commerce platform for wedding invitations, and how his path eventually led him to dentistry through his wife, Nora. The conversation delves into the inception of Berry Studio, which aims to streamline the patient intake process in orthodontics using innovative technology, including AI-driven solutions for insurance verification and patient engagement. Karthik discusses the challenges and opportunities presented by AI in healthcare, particularly in navigating compliance with regulations like HIPAA. The episode also explores the evolving landscape of how AI and digital platforms are reshaping the way patients find and engage with orthodontic practices. Karthik shares valuable insights on marketing strategies for orthodontists, including the significance of user-generated content and the need to adapt to changing patient behaviors in a digital-first world. Connect With Our Guest BerryStudio - https://berrystudio.ai/ Takeaways Karthik's journey reflects the challenges and opportunities of entrepreneurship.Berry Studio aims to revolutionize patient intake and insurance verification with AI.AI can enhance patient experiences but must comply with healthcare regulations.The importance of understanding HIPAA and data privacy in using AI tools.Patient education is crucial for successful consultations in orthodontics.The future of patient interactions may shift towards AI-driven platforms.Marketing strategies must adapt to the rise of AI in consumer behavior.Cloud stacking can enhance online visibility for orthodontic practices.User-generated content is vital for building trust in the digital age.Chapters 00:00 Introduction to Karthik and BerrtyStudio04:48 The Birth of BerryStudio12:56 Challenges and Innovations in AI for Orthodontics13:56 HIPAA Compliance and AI in Healthcare21:48 Personal Anecdotes and Cautionary Tales25:05 The Role of AI in Orthodontics26:50 Amazon's AI Search Revolution30:15 Strategies for Leveraging AI in Orthodontics36:17 OrthoStudio: Enhancing Patient Intake42:50 Contact Info and Final ThoughtsEpisode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett LuceroAre you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?Reach out to me- www.practiceresults.com.    If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!   

On today's episode, Mark sits down with Dr. Brian Bhaskar, a newly minted oral and maxillofacial surgeon, third-generation dentist, and founder of Cindy, a digital referral management platform designed to modernize how dentists communicate. Dr. Bhaskar shares his journey from Division I basketball at Gonzaga to completing a six-year oral surgery residency at the University of Washington, and how firsthand frustrations with outdated referral systems inspired him to build a HIPAA-compliant, cloud-based solution for seamless collaboration between general dentists and specialists.  The conversation also explores life after residency, the realities of private practice, balancing entrepreneurship with clinical excellence, and why better communication leads to better patient experiences. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://sindireferrals.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Send us a textWe are back! Welcome to season 7 of the Serious Privacy podcast, with dr. K Royal, Ralph O'Brien and Paul Breitbarth. Also this season, we will keep you up to date of developments in the data protection and privacy community, artificial intelligence and some cybersecurity. And of course we'll bring you interviews with great guests! If you have comments or questions, find us on LinkedIn and Instagram @seriousprivacy, and on BlueSky under @seriousprivacy.eu, @europaulb.seriousprivacy.eu, @heartofprivacy.bsky.app and @igrobrien.seriousprivacy.eu, and email podcast@seriousprivacy.eu. Rate and Review us! From Season 6, our episodes are edited by Fey O'Brien. Our intro and exit music is Channel Intro 24 by Sascha Ende, licensed under CC BY 4.0. with the voiceover by Tim Foley.

Today I'm sharing some the marketing strategies that are keeping my therapy practice full in 2026. I hope you find it helpful to hear!Thank you to Paubox for sponsoring this episode. Paubox makes HIPAA-secure email easy and streamlined. Check them out here:https://bit.ly/pps_paubox_spotify*Get $250 off your first year with Paubox with coupon code "SKILLS"*Bonus Deal:* If you add the Paubox badge to your website you get an extra $100 off your first year - that means you can get your whole first year free if you apply both deals!LINKS:*Some links are affiliate links. A percentage of purchases come back to me and help my channel immensely!

This week in AI and tech: Google removes medical AI overviews after controversy, Anthropic launches Claude for Healthcare, Slackbot becomes a full AI agent, OpenAI signs a $10 billion deal with Cerebras, and Trump announces 25% tariffs on AI chips.⏱️ TIMESTAMPS00:00 Intro00:30 Story #1: Google Pulls Medical AI Overviews04:15 Story #2: Anthropic Launches Claude for Healthcare08:45 Story #3: Slackbot Becomes AI Agent13:20 Story #4: OpenAI's $10B Cerebras Deal18:00 Story #5: Trump's 25% AI Chip Tariff22:30 Final Thoughts

Join Dr. Reid, psychiatrist, creator and host of “A Mind of Her Own,” and author of Guilt Free, for this conversation with Nancy Reddy, author of The Good Mother Myth and creator of Be Less Careful and Mara Gordon, family doctor and creator of the Your Doctor Friend by Mara Gordon newsletter. We discuss: * External validation (fellowships, book deals) helps but isn't the whole story—self-actualization with age matters moreOn Midlife Transformation* The conversation centered on women making big changes in midlife when life seems “set”* Mara just turned 40 and sees a shift toward self-actualization that comes with age* There's power in coming to realize what doesn't work for you (as Jennifer noted from Parker Palmer) as much as what doesOn Healthcare and Creativity* Both physicians emphasized the need for creative outlets alongside science—whether theater, writing, or podcasting* The medical system rewards quantitative efficiency over storytelling, yet healthcare contains rich narratives that deserve to be told* Writing in healthcare comes with unique fears: professionalism concerns, employer reactions, HIPAA violations, plus universal impostor syndromeAdvice for Healthcare Writers* Write beyond fear: Identify specific sources of fear (HIPAA, professional image, employer concerns) and name them* Find your values: What matters to you? Build work that lets you grow and shine in alignment with those values* Build community: Connect with other writers, mentors, and trusted friends who can help you navigate fears* Try different formats: Podcasts, newsletters, books—find what feels authentic to your communication styleNotable Quote: “I think anyone in healthcare has really the potential to create some beautiful work. There's so many stories there that really deserve to be told.”The Takeaway: Writing is an act of courage, especially in fields like medicine where vulnerability feels risky. But midlife offers a gift—enough experience to know what matters, enough confidence to claim your voice, and enough wisdom to write beyond fear.Find Dr. Reid on Instagram: @jenreidmd, LinkedIn, and YouTubeYou can also preorder Dr. Reid's book, Guilt Free! (If you are in the UK, you can order here and here.)Also check out Dr. Reid's regular contributions to Psychology Today: Think Like a ShrinkThanks for reading A Mind of Her Own! Subscribe for free to receive new posts and support my work.Seeking a mental health provider? Try Psychology TodayNational Suicide Prevention Lifeline: 1-800-273-8255Dial 988 for mental health crisis supportSAMHSA's National Helpline - 1-800-662-HELP (4357)-a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.Disclaimer:The views expressed on this podcast reflect those of the host and guests, and are not associated with any organization or academic site. Also, AI may have been used to create the transcript and notes, based only on the specific discussion of the host and guest and reviewed for accuracy.The information and other content provided on this podcast or in any linked materials, are not intended and should not be construed as medical advice, nor is the information a substitute for professional medical expertise or treatment. All content, including text, graphics, images and information, contained on or available through this website is for general information purposes only.If you or any other person has a medical concern, you should consult with your health care provider or seek other professional medical treatment. Never disregard professional medical advice or delay in seeking it because of something that have read on this website, blog or in any linked materials. If you think you may have a medical emergency, call your doctor or emergency services (911) immediately. You can also access the National Suicide Help Line at 1-800-273-8255 or call 988 for mental health emergencies. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit amindofherown.substack.com

Okay. This show today is part of our Relentless Health Value "The Inches Are All Around Us" series. This Inches Talk is a metaphor for finding all those little places where there is healthcare waste as a first step in an effort to excise all these little pockets of waste. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. Shane Cerone said this phrase during episode 492, and I loved it because there are inches all around us for sure. And the thing with all these inches that we're gonna talk about today and last week and next week and the week after that, yeah, these are inches that actually you could cut them. And there are millions and billions of dollars, and you actually improve patient care. You improve clinical team experience. Also, you're cutting out friction and making it easier to do the right thing to care for patients. These are no-brainer kinds of stuff if your North Star is better and more affordable patient care, but they are also somebody else's bread and butter in a "one person's cost is another person's revenue" kind of way. So, yeah … what makes perfect common sense might not be as easy as it might look on paper, as we all know so well. So, last week we dug into all of the inches of expensive friction that develop when stakeholders interact—like, a clinical organization and a payer and a plan sponsor, self-insured employer. They try to get paid or pay. They try to direct contract because what will be found fast enough is that the data is not the data is not the data, as Mark Newman talked about last week (EP496); and a dollar is not a dollar is not a dollar. Again, you'll find this out fast enough. All of you know when you talk to entities up and down the patient journey or across the life of a claim, otherwise known as a healthcare transaction. It's mayhem to get a claim paid often enough. Each stakeholder comes in with their own priorities and views and accounting methods and various rollups. I like how Stephanie Hartline put it. She wrote, "Healthcare … moves through many hands without a rail that preserves truth along the way. Attribution breaks, and truth gets reassembled later. The difference isn't capability—it's infrastructure. Line-item billing ≠ line-item settlement." Or I also like how Chris Erwin put it. He wrote, "When the blueprint isn't standardized, you aren't scaling. You're just compounding chaos." And yeah, then all of a sudden when there's no through line, there's no rail that connects all the data to the data to the data, or all the dollars to the dollars to the dollars. Suddenly 30% of any given healthcare transaction goes to trying to straighten it all back out again—to reassemble it, as Stephanie said. It's like unleashing 100 chaos monkeys and then having to pay to recapture them all. Listen to the show with David Scheinker, PhD (EP363) from last year about "Hey, how about we all just use the same template and avoid a lot of this." Or read Zeke Emanuel's book about how the USA should potentially consider copying the Netherlands model because they have private insurance. But they cut admin costs 75% or something like that. Oh, right … through standardization. Jesse Hendon summarized this the other day. He wrote, "Providers don't need armies of coders to fight 50 different insurance rule books [when you have some standardization here]." I say all this to say after recording the episode with Mark Newman from last week, I have become intently fascinated by what goes on in this non-standardized or otherwise friction points between stakeholders. There are a lot of inches in this gray area land of confusion.   This show today digs into one of them, which is what does it take to process a claim? Just technically. What are the pipes involved to submit a claim and, again, get paid for it, which is a healthcare transaction—just simply the technology moving the data around—even if everything in the pipes is a non-standardized hot mess. Because just fixing up the processing and the pipes here—again, while this doesn't solve the entire data isn't a data isn't a data or a dollar isn't a dollar isn't a dollar problem—if we can just cut out some of the processing and the moving the data around costs, just this all by itself is $6 billion a year worth of inches. Plus, as an added bonus, fix up the pipes for better data flow and now patient care can be faster if, for example, the prior auth or etc. processes transpire faster. And clearinghouses have entered the chat. But you know, when clearinghouses come up, at least in my world, when the clearinghouse word gets dropped, it's usually accompanied by like a puff of smoke because no one is quite sure what those guys do all day. So, we all sort of look at each other in the conversation and move on. Lucky for me and possibly you if I've managed to suck you into my web of intrigue, I ran into Zack Kanter from Stedi, a new clearinghouse, who agreed to come on the pod here and aid my exploration into this demarcation zone between stakeholders. So, let's start here. What is a clearinghouse? Well, a clearinghouse is the same thing as a switch when we're talking about pharmacy data transfers, if you're familiar with that terminology and that's helpful. But either way, in the conversation with Zack Kanter that follows, Zack will explain this better; but clearinghouses are like a hub, maybe, that connects all the payers with all the providers. So, if you want an eligibility check or you wanna submit a claim or do a prior auth of the payer, whatever you're trying to do, get paid, you as an EHR system or a doctor's office or an RCM (revenue cycle management) company, you don't have to set up your own personal data connection with every single payer out there. You don't have to go through all the authentications and the BAAs (Business Associate Agreements) and map all the fields and set up the 100 SOC 2–compliant APIs (application programming interfaces). Instead, you can hook up to one clearinghouse, and then that clearinghouse connects with everybody else. So, most medical claims transactions have a clearinghouse in the middle, like an old-timey telephone operator routing your claim or denial or approval of that claim or eligibility check or whatever to the right place. And unfortunately, old-timey telephone operator is a pretty apt metaphor, depending on which clearinghouse you're using. Anyway, Zack Kanter told me that the price to just send and receive an electronic little piece of data in healthcare through a clearinghouse costs about 1,000 times more than any other industry would pay. Like, if you do an eligibility check, that's gonna cost 10 to 15 cents per. The trucking industry pays that much for 1,000 such data transfers. They would riot if someone asked them to spend a dollar for 10 data transfers. That'd be ridiculous in their eyes. But in healthcare, all these dimes add up to, again, $6 billion a year—them's some inches there—which also equal delays in payment and patient care. Now you might be thinking, "Oh, well, maybe it costs this much because healthcare is so much more complicated than trucking or whatever." Well, turns out the opposite is true: Because of HIPAA, ironically enough, healthcare is, in fact, much more standardized (we were talking about standardization before); but healthcare is actually much more standardized than many other industries due to HIPAA's administrative simplification rules, which mandate a universal language for transactions—the pipes I'm talking about now. So, actually, for as much as I was just kvetching about chaos monkeys, compared to other industries, the baseline construct here is actually much more orderly than, for example, the trucking industry or whatever, like Amazon or Walmart has to deal with with their millions of vendors. Now—and here's a really big point, especially for self-insured employers—you know who the main customer is for a lot of the more programmatic, the newer kinds of clearinghouses? I'll tell you: newer digital entities who do RCM (revenue cycle management) for provider organizations, and that can be great if you're a practice just trying to keep up with payer denials and expedite patient care. But look, all you plan sponsors and self-assured employers and maybe unions out there, the more RCM purveyors start working with programmatic clearinghouses, the more you not doing programmatic prepayment integrity programs with unconflicted third-party prepayment integrity vendors who are as hooked into the data streams and the clearinghouses as the RCM vendors are, the more, as I said last week, increasingly you're bringing an ever more rusty knife to a gunfight. So, that is certainly something to consider. There's a whole episode next week about this with Mark Noel from ClaimInsight. Or if you just can't wait, go back and listen to the show with Kimberly Carleson (EP480) just for the gist of it, or the one with Dawn Cornelis (EP285) from a few years ago. They're talking post-payment integrity programs, but a lot of the same rules apply. The show today is sponsored by Aventria Health Group, as usual. But I do want to say that we got some very appreciated financial support from Stedi, the only programmable healthcare clearinghouse. And here is my conversation about all of the inches that are all around us, specifically in the healthcare data pipes, with Zack Kanter, who is the CEO and founder over at Stedi. Also mentioned in this episode are Stedi; Shane Cerone; Mark Newman; Stephanie Hartline; Chris Erwin; David Scheinker, PhD; Zeke Emanuel, MD, PhD; Jesse Hendon; Mark Noel; ClaimInsight; Kimberly Carleson; Dawn Cornelis; Aventria Health Group; Preston Alexander; Eric Bricker, MD; and Kada Health. For a list of healthcare industry acronyms and terms that may be unfamiliar to you, click here. You can learn more at stedi.com. You can also follow Zack and Stedi on LinkedIn.   Zack Kanter is the founder and CEO of Stedi, the only programmable healthcare clearinghouse. Stedi has raised $92 million from Stripe, Addition, First Round, USV, Bloomberg Beta, and other top investors. He has previously appeared on podcasts, including In Depth by First Round Capital, Invest Like the Best, Village Global, and Rule Breaker Investing.   09:47 What things are being paid for that we might not be aware we're paying for in healthcare? 12:09 Why HIPAA actually makes healthcare more standardized than other industries. 15:35 How healthcare is ahead in some ways and behind in others. 18:03 Where do the 4 to 5 days come from in healthcare transaction processing? 20:39 Why these transaction delays affect care delay. 23:14 EP482 with Preston Alexander. 23:18 EP472 with Eric Bricker, MD. 27:10 How should the process work from the time a provider clicks "validate"? 30:19 Why is the clearinghouse the right place to solve all these issues? 31:41 Why are we where we are in terms of these issues? 35:28 Why people should be looking at their clearinghouse costs. 36:59 What to know about Stedi.   You can learn more at stedi.com. You can also follow Zack and Stedi on LinkedIn.   @zackkanter discusses #healthcaretransactions and #clearinghouses on our #healthcarepodcast. #healthcare #podcast #financialhealth #patientoutcomes #primarycare #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Mark Newman, Stacey Richter (INBW45), Stacey Richter (INBW44), Marilyn Bartlett (Encore! EP450), Dr Mick Connors, Sarah Emond (EP494), Sarah Emond (Bonus Episode), Stacey Richter (INBW43), Olivia Ross (Take Two: EP240)

OpenAI and Anthropic make a play for the health industry; meanwhile, Apple had its best year ever.Starring Tom Merritt and Robb DunewoodShow notes can be found here. Hosted on Acast. See acast.com/privacy for more information.

Why did ChatGPT go all in on health.... twice?