Podcasts about pride institute

Kiera is joined by Fred Heppner of Arizona Transitions to talk through dental practice transitions. Their conversation includes when you should start thinking about your transition, what the economic outcomes will be any way you go, what a private indemnity group is (and how it can help), and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcrpt Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera. And today I am so excited to welcome an incredible guest to our podcast, Fred Heppner. He's with Arizona Transitions. And honestly, I feel like right now in today's world, dentists need more than ever guidance and direction of like, what do we do? How do I transition my practice? What am I looking at for retirement? Do I go the DSO route? Do I do the legacy practice route? I just feel like there's so much confusion. And so trying to cut through that noise,   Fred is incredible. We met him and I just said, you know what? He's incredible. And so he said for him, it's whether a person is buying a dental practice or putting a dental practice up for sale, Fred truly can help you successfully navigate through that transition. He deals with complete transitions of dental offices and also practices securing a partner or an associate, which that is such a hard thing. Like, how do we do this? There's a million ways to slice and dice that pie because he's worked with so many different aspects of the dental industry. His experience allows him   to ensure that all parties are satisfied with the transition. So I'm super jazzed. Fred, welcome to the show today. How are you?   Fred Heppner (01:02) I'm   doing great. Thank you, Kiera. I gotta meet this guy. Who is this guy, Fred?   Kiera Dent (01:06) Well,   here he is, if I'm not mistaken. But truly, I'm so honored to have you on the podcast. When our team met you, they were like, Kiera, he's got to get on the podcast. And so just truly excited because like I said, this is a zone that I get excited to geek out on because we deal with it in consulting all the time. Our clients are constantly asking us like, what should we do? They want to bring on partners, they want to bring on associates, they want a retention model. ⁓ They want to know like,   I feel like your dental practice can be your greatest asset or your greatest burden, depending upon how you set it up. And so really being able to just dive in with you. And like I said, I think there's so much noise right now. The dentists are like, it's almost like ostrich in the sand. Like, I just don't want to even think about it. I'm going to put my head in the sand. I'm not going to pay attention. But the reality is like, let's educate, let's learn. Let's bring experts in like yourself. So that way dentists can feel more confident making the decision. I don't think it has to be scary. I don't think it's be daunting. We just need to be educated and.   Fred Heppner (01:41) Yeah, I agree.   No.   Kiera Dent (02:05) and hear wisdom and then do what feels right. So Fred, that was my intro, but anything else you want to add of how you got here or, mean, I'm just excited to riff with you today.   Fred Heppner (02:14) I appreciate the opportunity and I can tell you even from what you just said back in, back in 1983, when I started in the business of dentistry, the interesting thing was I didn't hear very often, Hey, what's your transition plan? Because oftentimes dentists were really just going to build a practice and then that was going to be their retirement and they would sell their practice and retire. Financial planners were, were non-existent to a large degree. And it was early on that I heard somebody and it really resonated with me.   They asked a young dentist who had just taken ownership or started a practice, when are you going to hang up your hand piece? And the dentist kind of, I just got started. What do mean? When am going to hang it up? I got, you know, I got 20, 30 years here. No, no, no. The moment you take ownership of a business, you want to consider what your transition plan out would be early on so that it doesn't spring it on.   Kiera Dent (02:51) Mm-hmm.   Mm-hmm.   Fred Heppner (03:09) We may   talk here later on about, what happens if you're not there? What happens if there's an injury or disability or illness and you can't practice dentistry? Now what? And let's consider talking about that maybe later on. So early in the game, it's appropriate to have some kind of idea of some kind of transition plan. Transition plan doesn't mean I have to value my business. I have to procure a buyer act to make sure that financially qualified. I have to get a contract. I have to get a lease. That's not a transition plan. In simple, think.   Kiera Dent (03:21) Yeah.   Fred Heppner (03:38) The transition plan is what do you want to do when you sell your practice, when you move on from dentistry? And you know, as well as I do, you have clients who have been in dentistry and practice for 25, 30, 35, 40 years. And if they stopped doing something that they've been doing for three decades, what are they going to do with their time? And that's, that's really high on the scale of importance in a transition plan, because ultimately they're going to sit back and say,   Kiera Dent (03:53) Mm hmm. Yeah.   Fred Heppner (04:08) I don't know that I want to be home. I don't know that my spouse wants me to be home all day. And you have to think about these things. So it's much more than I have a practice to sell. I've got a purchase price. I have to figure out how I'm going to sell everything and my staff and my patients and so on. It's more than that. So I think in the initial phases of somebody considering what's my transition plan that can pull their head out of the sand and look at a spot and say, what do I really want to do if I   Kiera Dent (04:12) Totally.   Fred Heppner (04:37) If I don't do this, what will I do? And then feels a whole bunch of other questions into the play. Number one, how much am I going to make from selling my practice? What are the economic outcomes? How much in proceeds will I have after all the fees associated with selling the business and the taxes associated with paying for the proceeds? Now, what have I got left? What is that? What does that number look like? Well, I have no idea. Well, I need to find out. That's why I have a business.   Kiera Dent (05:05) Mm-hmm.   Gosh, Fred, I am so grateful you brought this up because honestly, feel like so I don't know my financial advisor teases me all the time. He's incredible. And he's like, Kiera, you are the person that has every exit strategy. You're like, all right, so what's going to happen if this happens or what happens? And I love to play this game with my husband. I'm like, okay, so if there was a fire in our house in this location, how are we going to get out? Or if we had this, because I feel like when you have almost that North star, especially in your life of   Okay, this is how much I want when I wanna retire. This is when I wanna retire. This is like you said, if I want to, what am I gonna do when this doesn't, like when I'm no longer doing dentistry? Because you're right, I actually, ⁓ working at Midwestern ⁓ University in Arizona, I know a lot of dental students and I know a lot of dentists now. And ⁓ I've been gone from Midwestern for about now, about nine years. And ⁓ in those nine years, which does not seem that long, it's not even been a decade, ⁓   Fred Heppner (05:50) Mm-hmm.   Kiera Dent (06:05) There have been students who have gotten a disability. There have been students who have gotten cancer and can no longer practice dentistry. There are students that have already sold to DSOs. And I'm like, their life looks so different. The student I'm thinking about who ended up getting pretty sick and had to leave, thank goodness he had his ⁓ insurance on him, his disability insurance. But like when I met him,   there was no way that we ever would have thought like four or five years into practice. I went and saw him in his practice and now like he's not doing dentistry anymore. And so I think Fred, it's one of those things where I help him pray every dentist who's listening gets to work until they're 80, 90, however long they want to go that they get to practice their craft. but I think what you're talking about of let's think of what would I do if I couldn't do this anymore, whether by choice or whether by life, ⁓ and then be able to make decisions because I feel like   When you stair step it back, you're able to actually navigate today way more confidently than if you don't have a plan. And I think that gives you more security than anything else. ⁓   Fred Heppner (07:08) Amen. And if your practice   is stable, strong, producing a good profit and you are able to not only retire debt, but start to put away for your own retirement, you are much more in a direction of control also. So retirement may not be a year or a number. It sometimes is an event because injury, disability, illness, sudden death have no discrimination. It can happen to anybody.   And if there isn't a plan in place for that, which I would recommend dentists look into, ⁓ if they don't have them in their community, forming private indemnity groups, disability coverage groups, where if a group of 16, 17 dentists that per oculi are in the same community and know each other and respect each other would agree that if anything were to happen, the group would get activated and it would cover the practice a day at a time on rotation for all the membership.   until the practitioner returns from the injury or disability or the practice is sold because the dentist is incapacitated and can't come back. As a side note, I want to mention to you that I do this for six different groups here in the Valley in Phoenix where I live. And there are anywhere from about 12 to 22 dentists in each of those groups.   So if you're listeners or if anybody in the A team wants to know more about forming groups, I'm happy to pay it forward, provide it for you. It's important. It's really something that dentists, we're invincible. Nothing's going to happen to us, especially when they're 30 years old and they just graduated from Midwestern and they bought their first practice and they're fired up. And it's like, they are looking at nothing other than growth, development, coaching. They're not even thinking if something were to happen to them. So.   Kiera Dent (08:38) Mm-hmm.   hope. Right?   Mm-hmm.   Fred Heppner (08:57) Just as an aside,   let's you and I make sure that we talk more. And for any dentists who want to develop those kinds of groups, it is invaluable. And there are tons of stories that I could impart to you and impart to anybody who's willing to listen about dentists that have a mishap. ⁓ Jim Jorgensen here in Phoenix ⁓ owns Squaw Peak Dental for years. He was in Vegas with his wife, Terry, midnight. They were up in the hotel room and he flatlined. He had a massive heart attack.   Kiera Dent (09:15) Mm-hmm. Yep. Mm-hmm.   Fred Heppner (09:28) She kept him going until the paramedics arrived. He survived. We activated the group. We covered his practice for three months. He came back, continued to practice. A year later, he sold it. So he couldn't have done that. He would have lost that asset and lost the value that that asset has on the open market if that group hadn't been in place. So.   Kiera Dent (09:39) incredible.   Thank   I will. love that. And thank you for sharing that. And that's something I didn't even know existed. And I, I don't, I'm just very pro. Like, I remember when I was filling out our trust and I had to write my will and I was not very old, still like in my thirties, it was really weird. And it made me feel icky. And when you said the phrase earlier of like death, disability, illness, that has no discrimination. It hit me in my core of you're right. Like we do feel like we're invincible, but the reality is those three are hanging   out at any moment and we have no idea when they're going to strike us or our family or someone that we know. As icky as that is. And so I feel like it's like, let's just get, let's get prepared. Like when I had to figure out what's going to happen to me, if I ever am incapacitated and I called my brother, who's my power of attorney. I said, okay, this is what I want. Are you willing to do it? But now I don't like if it happens great. Like he knows, I know there's a plan in place and as much as I would hate for it to happen, there is a plan that's like, and I feel   Gosh, maybe I'm just a selfish egotistical human over here. It does give me a lot of empowerment to know that I know if something were to happen to me, things are good. And I will also say my whole team hates it, but I have an entire death plan of if Kiera Dent dies, I haven't made it so sweet that they want to kill me off. So like, that's my, that's my caveat. Like, let's not make it that good. But there's an entire plan because I realized...   If I don't have this plan in place, if things aren't able to be transferred quickly to people that I trust and that people need to execute on, this company would die and we would not be able to serve all the people that we have. And so as, as weird and as eerie as it is, I feel like Fred, there's so much empowerment that can happen because it's no longer scary. Just like getting an operations manual, just like getting all your systems in your practice in case someone leaves. I feel like it's the same thing for your business in your life. So Fred, like that's a great tip. And I think people should reach out and definitely connect with you.   Fred Heppner (11:42) maybe   for another future podcast. Coming to an A-Team podcast near you,   Kiera Dent (11:44) Like,   I mean, hey, I'm here for it.   Fred Heppner (11:50) I don't know.   It's really important. People take it for granted. And it's interesting because the people that are in the groups that I have and sponsor just sitting back and say to themselves, why wouldn't anybody not be involved in this type of group? So good for future.   Kiera Dent (12:05) That's helpful. Okay. All right. And Fred, just like, mean,   we'll, share it at the end too, but if people are interested, how do they connect with you? We'll just put it in the middle too. So people have the info and then of course we're going to continue on.   Fred Heppner (12:16) ArizonaTransitions.com is my website. ArizonaTransitions@gmail.com is my email. Best way to reach you.   Kiera Dent (12:23) And I'm sure people are   questioning, you work only in Arizona or do you work outside of Arizona just to clear that up for our listeners? Okay.   Fred Heppner (12:29) Good. Time for a little backstory. So   back in 1983, when I started in dentistry, I was a, I was a business coach, similar to how you operate and develop business systems and coaching and training for dentists and their teams to grow and essentially develop profitable and enjoyable practices. I did that for about 20 years. And then about 22 years ago, I really saw a void in Phoenix where I live. moved here in 1995.   of the transition space. just didn't see dental practice transitions being done with integrity, in my opinion. They could have been, but I saw some of the aftermath because dentists would call me and say, hey, I just bought this practice. Can you help me? It's a mess. So I would go in and assist them. Well, slowly but surely, I saw an opportunity to be able to jump into the transitions realm. So I jumped deep into ⁓ classroom study and book work on how to do business evaluations correctly.   Kiera Dent (13:04) Mm-hmm.   Fred Heppner (13:26) the International Society of Business Analysts was my education forum. ⁓ Casey Conrad, who is brilliant, he taught me how to do business valuations correctly. And by the way, he writes the curriculum for the organizations that provide accreditation to people who want to be a business analyst. So I'm learning from the guy who teaches everybody. And then I started studying large contract negotiations.   Kiera Dent (13:45) Mm-hmm. Amazing.   Fred Heppner (13:52) As I developed that understanding and saw that there were things that I could contribute to, I jumped into that realm and became more of ⁓ a transition specialist here in the greater Phoenix area. Well, along the way, I came upon a group called American Dental Sales, which is a large cooperative of 40 dental practice transition specialists, 23 different companies. They cover all 50 states and they had a void in Arizona that they needed to fill. So they approached me and said, we'd like you to come on board.   ⁓ I then met a guy named Hi Smith, who really was one of the preeminent dental practice brokers in the country. ⁓ He was in Naples, Florida. He had a place in Oregon, so he kind of commuted periodically. But Hi was very, very well regarded and still is. He's retired now. Hi was the transition specialist for the Pride Institute, a very well regarded practice management company out of California. And for 35 years.   Kiera Dent (14:44) Mm-hmm.   Fred Heppner (14:50) They referred all the business nationwide to High to develop any kind of transition plan or valuation or partnership or associate ship or practice sale. Well, he was a member of ADS and he actually, I want to say he took me under his wing to some degree because we just became very good friends and he became a really significant mentor of mine.   I fell ill and said, I'm not gonna be able to do this any longer, so you're gonna take over my book of business. and by the way, you're also gonna start doing seminars for the Pride Institute. And I'm gonna introduce you to the people over there so that when they need help, like I've been giving them for the last 30 years, you'll take over. So as a result, we were doing seminars all around the country. So four to five times a year, we'd be in Denver, Boston, Seattle, Orlando, Dallas, Chicago, Philadelphia, you name it.   Kiera Dent (15:30) Mm-hmm.   Fred Heppner (15:43) So people that would come to those meetings were Pride disciples, clients, and they would ask me to help them with their transition. So that became more of a establishing services for dentists that are outside of Arizona, not necessarily creating a footprint in each of those territories. The Pride Institute was purchased by Spear Practice Solutions about 10 or 12 years ago.   Kiera Dent (16:08) Mm-hmm.   Fred Heppner (16:09) So I got dragged kicking and screaming over to Spear and developed a really good relationship with the track practice growth partners at Spear and also Amy Morgan, who was the CEO at Pride out still with Spear. So that's the backstory to tell you that I've done transitions in 26 different States. And it's very easy for me to help provide consultation and guidance for transitions really anywhere.   Kiera Dent (16:12) Thank   Mm-hmm. Mm-hmm.   Awesome.   Fred Heppner (16:39) Florida, as an example, Florida requires a person to be a commercial real estate broker to broker business assets. So I have colleagues in Florida that I refer to. And with my affiliation with ADS, I have boots on the ground in pretty much every territory that if I don't think I can provide value to the client, I simply connect it with the people in my group and everything gets worked right.   Kiera Dent (17:04) That's awesome.   That's amazing. And it's such a fun story.   mean, I think our our paths have crossed on probably several levels. One of my business coaches is former pride. And as soon as you said that, I was like, Oh, my gosh, I bet we both know Liz. I'm sure we and all the different pieces. But I love that because I figured Arizona transitions might some of the listeners might feel like you can't help them and assist them. So I really wanted to clear that up that it's all across the nation in different areas. So all right, Fred, let's dive into like walk us through I know you've got some   Fred Heppner (17:11) Yeah, chances are.   yeah, ⁓ yeah, absolutely.   Kiera Dent (17:36) points.   I know you've got some things of like, what is the transition plan? Like how do doctors get to that level? What do they need to do if they're transitioning? Now again, this doesn't mean you're selling. Right now, I think there's a lot of options to sell, but also like prepping in case life, one of those three mysterious, hopefully never coming to you, like orbs is how feel. I feel like they're like floating around and hopefully they never strike. But what do we do? What are kind of the steps? What are some of the things you have for that?   Fred Heppner (17:56) Yeah, yeah.   Well,   I think the first step in any kind of relationship that I build with a client, it would be a true consultation. And in that sense, it's tell me what your ideal retirement plan or transition plan would look like. You've worked your practice for a number of years. At some point in time, you're going to decide that you will retire from the practice of dentistry. What do you want to do? What does that look like?   What would you be involved with? I'll give you a quick example. Jerry Cox, who's a dentist in Old Scottsdale here in Phoenix, called me and said, I'd like you to help me sell my practice. And I said, I'd be honored, thank you. So I went and saw him and we put together the plan and I asked him the question, what do you want to do? What do you want to do after you retire from practice? says, well, I like to do sculpture. And I said, really, Fred?   Kiera Dent (18:56) you   Fred Heppner (18:57) What have you done? kind of work have you done? He says, well, let me show you. He showed me pictures of the statue of Heather Farr. Heather Farr was an amateur golfer 25, 30 years ago or so, who played at ASU, who was an enormous success, played on the LPGA tour, and ultimately ⁓ developed breast cancer and died. Heather's statue ⁓ was sitting at Karsten Golf Course down near ASU, which they've now plowed.   Kiera Dent (19:20) Wow.   Fred Heppner (19:27) and also at Greyhawk Golf Club. And Jerry sculpted that statue. And I got goosebumps right now. Anyway, so as an example, Jerry has a studio at his house. He said, as soon as I sell, I'm doing that. So the point is in the transition planning phase, know what you want to do. Know what you will occupy your time. If it's turn.   Kiera Dent (19:33) Wow. Yeah.   So Fred, I'm gonna just like ask questions right here because, and   I'm gonna talk for myself. So guys, like this is my own therapy session. So thank you for being a part and a fly on the wall. Like sometimes we don't know. ⁓ So like I feel I'm very much, I know I wanna retire. I know I want more free time, ⁓ but I literally sit here and this, it's like, know how you think about like how time truly never ends. And if you think about like too hard, it actually creeps you out. Like that's kinda how I feel about like retiring of like,   Well, I know I don't want to keep working this hard. Like I don't want to be putting in as many hours, but I still love the impact. I still love the legacy, but I don't quite know what that looks like. And I feel like a lot of times people in their thirties, in their twenties, in their forties, I think as you get later on in life, you probably have more of that clear picture. But what about for those that are very fresh, like that truly maybe some people do, maybe I'm, maybe I'm the only one on my own planet. I don't think I am, but like, what do you do if you don't know what you want to do?   Fred Heppner (20:46) You're not alone. So good. part of the time, what did Chelsea, what did Kelsey Grammer say? I'm listening. So the, the, the idea is that there are portions of people that don't know. There are some that are very clear on what they want to do and there's some that are kind of, well, I'm not sure. My, my recommendation would be, think about it. Then don't answer right now, but think about it because I want you to know what you will be doing when.   Kiera Dent (20:48) Thank you. Thanks for my therapy today, Fred. I appreciate it. Thank you.   Hahaha ⁓   Fred Heppner (21:16) you stop doing this and it may change over time. It may kind of morph into, my God, I didn't know that I really enjoyed painting. Okay. Then, then that's maybe what you might do because as you retire from the proceeds of your sale of your business, you'll, you'll build out a studio in your home or in the Casita or wherever it is. So it, it's okay that you may not know. It's okay that a person may not know what they want to do, but it's important to start thinking about it.   Kiera Dent (21:26) Mm-hmm.   Fred Heppner (21:47) And then we can kind of move into the rest of the, ⁓ the rest of the questions, which I would say, is it a year that you'd like to finish working? Some dentists may want to finish when they're 55. Some may want to work until they're 65. Some may want to finish working when they're 50 or it might be a number. My investment portfolio has to be at $10 million liquid, not including asset hard assets like home.   vacation home, cars, anything like that, boats, whatever, ⁓ but that the liquid assets have a certain number because then I know through my financial planner, because he did a wealth timeline, another side note, right, Kiera? ⁓ He said that if you keep doing what you're doing and you retire at this age and you pull in social security and you have this mandatory required distributions from your portfolio,   Kiera Dent (22:16) Mm-hmm.   Right? Exactly.   Fred Heppner (22:41) you'll be able to have this much money when you're 99. So, and that's just a mathematical spreadsheet that most good financial planners have. And I highly recommend it for anybody who's in business, who's developing a portfolio for retirement. So it may not be, I don't know yet. Okay, good. Well think about it and know that I may circle back during our relationship and ask you, have you given much thought? Do know what you're going to do?   Kiera Dent (22:45) Mm-hmm.   Fred Heppner (23:09) Early on, is it important? Not as much as when it's a three to five year window. When it's a three to five year window from retirement, then we want to talk more significantly about it. Because that will be a good...   Kiera Dent (23:23) got it because that's what I was curious I was like should people be talking   when they're in their 20s 30s or is it something we're like start to think about it I know Ryan and I from Dentist advisors we we talk shop about this quite often of like there I mean there are studies that show that when you retire you actually start to atrophy in life and ⁓ there isn't as much of a purpose and so we talk often of like how can we continue that   mental stamina, the things that are going to fulfill us, whether it's working or something else of philanthropy, like whatever is going to keep you going as a human, whether you're working in the chair or you're not, I think is important. So that's I was curious of like, really probably connecting with you three to five years before we think we might retire, but with the caveat of, hey, if something were to happen to me, what would kind of be my exit strategy? your like death list like I do, like if I die, this is what's going to happen. It's creepy, but it's awesome.   Fred Heppner (24:15) No, it's, it's creepy and it is awesome. And at the same time, it's a really good conversation to have because if we're three to five years out, then one of the first things to do is say, okay, so what's going to happen if you're not here? And that carries on to the discussion we had earlier.   Kiera Dent (24:28) Mm-hmm.   The Dental A Team (24:31) Awesome. Thank you. And thank you, Fred. Thank you, all of you. And for all of you listening, thanks for listening. And I'll catch you next time on the Dental A Team Podcast.  

In today's throwback episode, Alan welcomes back Amy Morgan, the VP of Practice Growth Strategies for Spear Education. Way back in September of 2022, Al had the chance to talk with Amy about dental hygiene, bouncing back from COVID and a whole lot of other stuff. This episode has so much good stuff in it that I thought it was time to offer it back up! "...a hygiene dollar, even in the best of times, has at best a 15-20% profit margin. A doctor dollar has up to 60%..." -Amy Morgan Amy Morgan will give you 52% clinical excellence. But she wants 48% for business excellence! Amy joined Spear in 2018 as Vice President of Consulting Strategy. For more than 25 years as a She's been a consultant and trainer for more than 25 years and is the former CEO of Pride Institute.  Some of the topics they covered include: How did Spear quickly retool for the COVID crisis? Is she over Zoom? Once the "fight or flight" crisis was over, what did Amy and Spear Education learn?  "The Great Hygiene Migration" What's the strategy for the lack of hygienists? (spoiler: you can't wish for something that's not there) Healthy patients vs. less healthy patients Doctors should NOT be doing hygiene Embrace your inner hypochondriac What do you do for COVID no-shows? (RFR..."reason for return") Having patient sign their financial commitments ("we hold this spot for YOU") "Lost time fee" vs. "missed appointment fee" (you can have that one for free!) "It's OK to not like people" Paying your team well is important, but you need to know how to do it right. "Don't chase behaviors but question beliefs" How does a team member show their value objectively? Variable component of pay: quarterly bonuses paid out over a quarter A very fat pitch for Spear Practice Solutions! A specific hygiene formula: hygiene wages should range 30-40% of their production Some links from the show:  Spear Education Spear Practice Solutions Spear Online Go get your ticket and your room for Voices of Dentistry 2023! Join the Very Dental Facebook group using the password "Timmerman," Hornbrook," "McWethy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you'd like to support the shows you love at Very Dental then show a little love to the people that support us!  

AADOM Radio Presents:Dr. Lou Shuman & Lorie StreeterLearn More About Lou:Dr. Lou Shuman DMD CAGS is the president and CEO of Cellerant Consulting Group, a founder of DSO Technology Solutions, and co-founder of LightForce Orthodontics. He is professionally known for his expertise in bringing new technologies from all over the world into dentistry. Highly respected in the dental corporate and education community, he is a national columnist for Dental Products Report, Dental Economics, and DSO Pro. He is a Venturer in Residence for the Harvard i-Lab, and a member of the Board of Directors at Lightforce Orthodontics, Sleep Architects. He is a member of the clinical advisory boards and editorial boards at Dentistry Today, Dental Products Report, Dental Economics, Orthodontic Practice US and Dental Sleep Practice Journal. Dr. Shuman is the creator of the prestigious Cellerant “Best of Class” Technology and “Best of Class” Hygiene Awards, unbiased nonprofit initiatives that, in conjunction with the leading experts in the field, select annually the most important technologies and products in the industry. He served as president of the Pride Institute for 6 years and Vice President of Clinical Education and Strategic Relations at Align Technology for 7 years. He has been chosen by Dentistry Today as a Leader in Consulting each year since 2006.Recently, he was awarded the Denobi Pinnacle Achievement Award, which recognizes an individual or company whose leadership and ongoing contributions have dramatically impacted the dental profession. Going forward, the award will be named in his honor and known as the Dr. Lou Shuman Denobi Pinnacle Achievement Award. He was also honored in 2021 as a Global Summits Institute Doctor-to-Doctor World's Top 100 Doctors.Learn More About Cellerant Consulting:https://www.cellerantconsulting.com/Learn More About AADOM:https://www.dentalmanagers.com/

Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Drake confirmed that leaked footage of him on a private plane is REAL -- we investigate this very NSFW development. BOOB TUBE BONANZA: "Feud" and "The Traitors," we play a round of Would You Rather, and myTalk Loves Local: Pride Institute! Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Drake confirmed that leaked footage of him on a private plane is REAL -- we investigate this very NSFW development. BOOB TUBE BONANZA: "Feud" and "The Traitors," we play a round of Would You Rather, and myTalk Loves Local: Pride Institute! Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Sterling Stalder is a native to Oklahoma, born and raised in Oklahoma City. Dr. Stalder attended Southern Nazarene University for undergrad studies, and then Dental School at the University of Oklahoma. Dr. Stalder has been in practice in SW Oklahoma City for 30 years. He has attended several CE courses and continuums over the years including courses at the Pankey Institute, Pride Institute, DOCS Sedation Training, Pinnacle Leadership Courses, and a Crown Council member now for over 20 years. He is also a member of American Society for Geriatric Dentists as well as the American Dental Association and Oklahoma Dental Association. In 2001 Dr. Sterling Stalder started a Mobile Dental company that travels into Long Term Care facilities to treat what he considered an under-treated population. Sterling Dental quickly became the leading provider of mobile dental services in Oklahoma in just a few short years. We now provide dental services to Long Term Care Facilities and special needs patients across the state of Oklahoma. In his free time, Dr. Stalder enjoys riding his Harley and spending time with his wife and 2 sons, and traveling to fun and new places.

On this week's episode of Town Hall: A Black Queer Podcast, Bob the Drag Queen and Miss Peppermint explore the topic of mind-altering substances. Bob and Peppermint discuss how substances have come in and out of their own lives and the role substances play in queer nightlife. Armand Fields (@armandbcfactor), a non-binary actor and drag performer most known for their work as Bussey Horewood in the Peacock reboot of “Queer As Folk”, and as Reese on “The L Word: Generation Q”, reflects on their 9 years of sobriety, Nathan Unce (@nathanunce), a hairstylist at the world-renowned Benjamin Salon, opens up about their recent sobriety from crystal meth after a few attempts, and Diimond Kilani (@diimondsareforever), an Award Winning American recording artist, producer, songwriter, actor, dancer and multi-instrumentalist, shares how psychedelics have played a huge role in expanding his spirituality and artistry.  Recovery Resources: “Gay & Sober” https://www.gayandsober.org/meetings “Pride Institute” https://pride-institute.com “Gays & Lesbians of Alcoholic's Anonnymous” https://gal-aa.org Don't forget to subscribe to the podcast for free wherever you're listening or by using this link: https://bit.ly/TownHallABlackQueerPodcast If you like the show, tell your friends! You can text, email, tweet, or send this link to a friend: https://bit.ly/TownHallABlackQueerPodcast Follow us on Instagram: @TheTownHallPod Learn more about Black Queer Town Hall: https://www.blackqueertownhall.org Special thanks to our Production Team: Charlene Westbrook, Tracy Marquez, Amelia Ritthaler and Cory Nixon. Music by Lafemmebear. Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week's guest Joey heard about Pride Institute through a support meeting at the age of 16. He first started using at 10 years old. One thing that is immediately apparent when hearing Joey's story is the optimism he's gained from his sobriety. Joey has been sober since June 2, 2021. 

We are joined by Sharyn Weiss to discuss Decrease Cancellations By Increasing Value and much more!Dr. Sharyn Weiss began her career in practice management as the Curriculum Designer and Senior Consultant at Pride Institute, where she designed a two-year leadership program serving 2,500 dentists. While at Pride, she wrote four management books for dentists on issues such as employee compensation, leading productive team meetings, phasing out of insurance, and facilitating team training.Over the last 20+ years, Dr. Weiss has also been the direct consultant for hundreds of dentists nationwide with 95% of her clients re-signing to work with her year after year. It is immensely rewarding for her to build on these relationships and to see her clients' growth.As an early pioneer of experiential learning, Dr. Weiss designs workshops so that team members are actively engaged in learning new skills and developing insights into their behavior. She has published several articles about experiential training and was the co-author of The Big Book of Humorous Training Games, which represents her philosophy that learning should be fun and impactful.Dr. Weiss's work as a consultant has been influenced by a BA in English from Queens College and an MA from Ohio State University.Learn more:www.weisspractice.com ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

Jeff Hatch has an incredible story.  From being an awkwardly large young man to being  drafted by the NY Giants in 2002, Jeff tells his story about sinking into the depths of addiction (more than once), only to find his way out again and now helps others to do the same.  Jeff now works for a network of programs nationally that include Michaels House, Skywood Recovery, The Pride Institute and Calvary Treatment Center.  To contact Jeff for help please email him at hatchhelpme@gmail.com.If you've ever thought about being an interventionist, Sam and I Are holding a training March 11-12 in St Augustine Florida to begin helping you to make that a reality.  Visit PartyWreckers.com for more information.For more information on the hosts' private intervention practices, please visit:Matt Brown:  Freedom InterventionsSam Davis:  Broad Highway RecoverySupport the podcast by supporting our sponsors:Better HelpIntervention On CallSupport the show

Today, Sharyn Weiss joins us to discuss Fine Tuning Your Team During A Staffing Crisis & much more!Sharyn began her career in practice management as the Curriculum Designer and Senior Consultant at Pride Institute where she designed a two-year leadership program serving 2,500 dentists. While at Pride, she wrote four management books for dentists on issues such as employee compensation, leading productive team meetings, phasing out of insurance and facilitating team trainings.Over the last 20+ years, she has also been the direct consultant for hundreds of dentists nationwide with 95% of her clients re-signing to work with her year after year. It is immensely rewarding to build on these relationships and to see her clients' growth.As an early pioneer of experiential learning, She designs workshops so that team members are actively engaged in learning new skills and developing insights into their behavior. Sharyn has published several articles about experiential training and she was the co-author of The Big Book of Humorous Training Games which represents her philosophy that learning should be fun and impactful.Learn more about Sharyn Weiss:www.weisspractice.com ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

"...a hygiene dollar, even in the best of times, has at best a 15-20% profit margin. A doctor dollar has up to 60%..." -Amy Morgan Amy Morgan will give you 52% clinical excellence. But she wants 48% for business excellence! Amy joined Spear in 2018 as Vice President of Consulting Strategy. For more than 25 years as a She's been a consultant and trainer for more than 25 years and is the former CEO of Pride Institute.  Amy and Alan had a wide ranging conversation at the Spear Summit back in September. Some of the topics they covered include: How did Spear quickly retool for the COVID crisis? Is she over Zoom? Once the "fight or flight" crisis was over, what did Amy and Spear Education learn?  "The Great Hygiene Migration" What's the strategy for the lack of hygienists? (spoiler: you can't wish for something that's not there) Healthy patients vs. less healthy patients Doctors should NOT be doing hygiene Embrace your inner hypochondriac What do you do for COVID no-shows? (RFR..."reason for return") Having patient sign their financial commitments ("we hold this spot for YOU") "Lost time fee" vs. "missed appointment fee" (you can have that one for free!) "It's OK to not like people" Paying your team well is important, but you need to know how to do it right. "Don't chase behaviors but question beliefs" How does a team member show their value objectively? Variable component of pay: quarterly bonuses paid out over a quarter A very fat pitch for Spear Practice Solutions! A specific hygiene formula: hygiene wages should range 30-40% of their production Some links from the show:  Spear Education Spear Practice Solutions Spear Online Go get your ticket and your room for Voices of Dentistry 2023! Join the Very Dental Facebook group using the password "Timmerman," Hornbrook," "McWethy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you'd like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you need from cotton rolls to equipment and everything in between and the best prices you'll find anywhere! If you head over to verydentalpodcast.com/crazy and use coupon code “verydental10” you'll get another 10% off your order! Go save yourself some money and support the show all at the same time! -- The Wonderist Agency is basically a one stop shop for marketing your practice and your brand. From logo redesign to a full service marketing plan, the folks at Wonderist have you covered! Go check them out at verydentalpodcast.com/wonderist! -- Enova Illumination makes the very best in loupes and headlights, including their new ergonomic angled prism loupes! They also distribute loupe mounted cameras and even the amazing line of Zumax microscopes! If you want to help out the podcast while upping your magnification and headlight game, you need to head over to verydentalpodcast.com/enova to see their whole line of products!   CAD-Ray offers the best service on a wide variety of digital scanners, printers, mills and even  their very own browser based design software, Clinux! CAD-Ray has been a huge supporter of the Very Dental Podcast Network and I can tell you that you'll get no better service on everything digital dentistry than the folks from CAD-Ray. Go check them out at verydentalpodcast.com/CADRay!

This week's guest, Miles, felt out of place when he first came to Pride Institute back in 2013. He was addicted to Adderall, a substance he used to treat his body dysmorphia, when most of the other clients used meth. He remembers others in the community telling him, "If you like Adderall, you better stay away from Meth," and while he never intended on using meth, it wasn't until a few years after his first stint in treatment that he found his new vice. Miles has been sober since September 9, 2021. 

This week's guest, Shana, found out about Pride Institute from a fellow inmate while serving an eight-month sentence in prison. Following her release from Prison, Shana continued to use for the next year or so before finally admitting to our program. She credits the program, the sober connections she's managed to make, and her 96-year-old grandmother who she describes as being the most godful inspiration in her life. Shana has been sober for five years.  

This week's guest, Beck Gee-Cohen is the Director of LGBTQIA+ Programming at Visions Teen in Malibu, California. Beck is a master's level clinician and has worked in the mental health and substance use field for over ten years in various capacities (including supervisor of Pride Institute's Intensive Outpatient Program.) He talks about the unique challenges queer adolescents face today and how awesome Gen-Z is. 

This week's episode features Pride Institute Director of Clinical Services Todd Connaughty, who was recently named Supervisor of the Year by the Minnesota Association of Resources for Recovery in Chemical Health (MARRCH). Connaughty discusses the importance of culturally competent care, minority stress theory, struggles the LGBTQIA+ community still faces today, and tips for how other organizations can be more inclusive. Connaughty has been with Pride Institute for 16 years. 

Amy Morgan joined Spear in 2018 as Vice President of Consulting Strategy. For more than 25 years as a consultant and trainer, and as former CEO of Pride Institute — a nationally acclaimed, practice management consulting company — she and her teams have revitalized thousands of dental practices using management systems proven to help dentists become more secure, efficient and profitable.

Because addiction recovery is different for everyone, Pride Institute offers multiple levels of care to address the severity of every client's situation. Our Intensive Outpatient Counselor, Dan, talks about the importance of "stepping down", or transferring to less intensive levels of care as treatment milestones are met. Dan has been with Pride since January 13, 2020. 

J went through Pride Institute twice: the first time when they were in their early 20's, and the second time after a relapse 20 years later. They identify as gender non-binary and discuss how obstacles with their gender identity growing up impacted their substance use disorder. J also discusses their life as a college athlete and musician. They currently work in the behavioral health field and live with their partner and doggos.

This episode features Pride Institute's Outpatient counselor, Graham Waitt, who discusses Pride's specialized sexual health program, the process of untangling sexual problematic behaviors, and the nuances of co-occurring addiction disorders. 

Eric and Art discuss the Payroll Protection Program (PPP) and the Employee Retention Tax Credit (ERTC). Basically, before December 27 dentists who took the PPP loan (which was a much better deal) could not apply for the ERTC. When former President Trump signed the Stimulus bill in late December, it allowed business owners to file to claim the ERTC if they qualified, even if they took out a PPP loan. This now allows us to bifurcate wages paid in 2020 so that potentially a dentist can get full forgiveness of their PPP loans as well as claim a tax credit equal to as much as $5,000 per employee. To qualify for this, a dentist would either have to show at least a 50% reduction in their revenues for, most likely, Q2 of 2020 vs. Q2 of 2019, or show that any government unit (city, county, state) ordered them to shut down. Two days ago, the IRS issued 103 pages of rules on how this works. About Art Wiederman: Art has been a CPA serving the dental profession since 1984. He started his career working with dentists with the Pride Institute of Management running their financial services division, which ultimately became his CPA firm. Art merged his firm and is now part of Eide Bailly which serves over 700 dentists in the Western United States. Art is a frequent lecturer at local, state and national meetings on the subject of financial issues for dentists. He also has a weekly podcast with thousands of listeners called “The Art of Dental Finance and Management with Art Wiederman, CPA”. Visit Us:-https://www.allstardentalacademy.com/dental-training/podcast-ppp-2-0-and-employee-tax-credit-with-art-wiederman-cpa/

Kaylee and Luke are joined by one of Pride Institute's mental health therapists, Jo Ellen Diers, MA, LPCC. Jo Ellen was the first therapist in the state of Minnesota to practice Rapid Resolution Therapy (RRT), which aims to help individuals permanently overcome trauma. She talks about the specifics of RRT, how it is used in Pride's Kindred Family Program and the escalation of mental health issues among humans in the modern world. Jo Ellen has been with Pride since March of 2019. 

Laura Jamison is one of dentistry's most passionate consultants. Her focus is on dynamic team building and solid business management principles. Her unique range of experiences, including working for the Pride Institute and in her own business, combined with a sincere heart for helping dental teams succeed, makes her an exceptional speaker, consultant, and author. Her successful seminars have led her to present for dental meetings as well as study clubs throughout the U.S, Sweden and Australia. Her writing can be found in publications including Journal for Private Dentistry (UK), The Observer and in Powerful Practice, Volumes 2 and 3. In 2018, Laura began working for Henry Schein Dental as a 360 Practice Development following a move from Florida to Cleveland, OH after 36 years to have completed an actual 360!  Lastly, Laura is proud to be serving as president of the Academy of Dental Management Consultants.   SHOW NOTES: Here are simple ways that you can measure the legitimacy of your consultant: Willingness to have hard conversations with you and the team members. Ability to customize to your needs and be flexible. Ability to track the numbers.   REFERENCES: Becoming Remarkable by Fred Joyal   For more information on Laura Jamison and her services, you can send her an email at laura.jamison@henryschein.com   DINO'S BIO: Dino Watt is a dynamic, highly sought after keynote speaker, private practice business advisor, best selling author, and certified body language and communication expert. As a business relationship expert, Dino understands that people are the heart of any business. His interactive training style will bring your audience to roaring laughter and move them to tears. Whether he is training on C.O.R.E Culture, Sales and Sales Support, or Making love and business work, your audience will rave about Dino and the energy he brings to every event. Dino has spoken for MKS, American Association of Orthodontists, PCSO, Pitts Progressive Study Group, The Shulman Study Club, Keller Williams, Sotheby's, DentalTown, Ortho2, OrthoVoice, and many others. Out of all the accolades Dino has received, the one he is proudest of is title of PHD, Passionate Husband and Dad. Dino has been married to his wife Shannon for 24 years and together they have raised 3 amazing adults.

Jason and Alan are joined again by Dr. Ricardo Mitrani to talk about building a team! Some of the highlights: What is the Pride Institute and why are they now a part of Spear Education? What can you learn from an 83 year old dentist that's trying to put together a cohesive, caring and efficient team after losing most of this team to retirement? What was it like to live in the shadow of a family member in the profession? What kind of markers do we use to indicate expertise in our profession's leaders? How important are they? How to use your vulnerability to improve How can you use negative feedback to make you better? Who needs therapy? Maybe everyone? How do you justify feedback from a partner or team member who is younger or "less qualified?" Intention is everything when it comes to negative feedback How do you deliver negative feedback? How can you make it a positive experience? What does a speaker do with a "tough crowd?" Some links from the show: Spear Education 3D printing party in Richmond, VA on April 17-18th! Behind the Smiles podcast with Dr. Gina Dorfman It's time to sign up for VoD (January 24-25th at the Hilton Scottsdale Resort and Villas The Voices of Dentistry is next freaking week! We have an amazing speaker line up, some very exciting exhibitors and the best party in all of dentistry! Go check it out and register at www.voicesofdentistry.com! The Dental Hacks Nation closed Facebook group has 28,000 members! Head over there to interact with other Dental Hacks listeners, guests and Brain Trust members every day, all day! Remember…if you don’t have anything “dental” on your FB page, we might decline your membership request. So IM the group or email us at info@dentalhacks.com! HACKY NEW YEAR from the Dental Hacks and our friends at YAPI! YAPI is offering it's special Dental Hacks Nation deal of $200 off at dentalhacks.com/YAPI using coupon code "HACKS200." Plus, if you buy in January 2020, you'll get a $100 Amazon Gift Card! So HACKY NEW YEAR to you! YAPI...it’s a funny name but serious software! Dr. Buddy Mopper is a giant in cosmetic dentistry. He basically created cosmetic bonded dentistry and he is still teaching! His legendary course "Catch the Composite Wave: and Surf its Potential" is coming up on May 7-8, 2020 at Cosmedent's Center for Esthetic Excellence in downtown Chicago! Not only will you get a bunch of face time with Dr. Mopper, you'll also get to work with the one and only Dr. Dennis Hartlieb! If you want to do esthetic composite, this is where you should start! Check it out at dentalhacks.com/Buddy! Go Hack Yourself Jason: Roland Go: Livecast Alan: Vivobarefoot Ababa leather shoes If you have any questions or comments for us please drop us an email at info@dentalhacks.com or find us (and like us!) at www.facebook.com/dentalhacks. Or, if you prefer…give us a call at (866) 223-5257 and leave us a message. You might be played in the show! If you like us, why not leave us a review on iTunes? It helps us get found by like minded people and might even help us get into “What’s Hot” in the iTunes store! Go to this link and let the world know about the Dental Hacks! Finally, if you aren’t an Apple person, consider reviewing us on Stitcher at: stitcher.com/podcast/the-dentalhacks-podcast! If you would like to support the podcast you can check out our Patreon page! Although the show will always remain free to download, our Patreon supporters get access to special bonus content including (at least) one extra podcast episode every months! Also be sure to check out the Dental Hacks swag store where you can find t-shirts, stickers coffee mugs and all sorts of other things that let the world know you’re a part of the Hacks Nation.    

On today's episode, Art talks with Debra Engelhardt-Nash, a long-time colleague from his days at the Pride Institute of Management. Debra is one of the most sought after speakers, teachers, and practice coaches in the country. Art and Debra recall their days at Pride, and Debra talks about what makes dental offices great. Communication skills, team management, and patient interaction is critical. Be sure to listen in - Debra is not only very informative but very entertaining.

Today Art talks with his long-time friend from his Pride Institute days, Dr. Michael Unthank. Dr. Unthank is both a dentist and a world class dental architect who has designed over 1,000 dental offices all across the United States. Art and Mike talk about the process of choosing an architect and contractor; things he likes to see in dental treatment rooms, front offices, and sterilization areas; and mistakes he has observed. Mike is one of the most knowledgeable people in the country when it comes to dental office design, and he gives many tips on what dentists should consider when contemplating their design. His key question is "How do you want to practice?" This opens the door to the vision of the doctor and helps create an office where his clients are very happy practicing. Whether you’re looking at revamping your office, moving to a new office, or launching a new practice, there are lots of great tips for you in this episode.

Guests: Anna Hagen and Angi Grassley, Pride Institute Today, I’m excited to have a conversation about the unique challenges facing the LGBTQ community and how they meet those needs at Pride Institute, where my guests Anna Hagen and Angi Grassley serve as therapist and community relations director. They joined me via Skype from Pride’s campus near Minneapolis to introduce the concept of heterosexism and explore some specific ways LGBTQ individuals experience trauma and shame in our society. They also describe how they build an environment where patients can finally feel safe and begin healing at a deeper level. For more about Recovery Unscripted, visit http://recoveryunscripted.org For more about Pride Institute, visit http://pride-institute.com Music from this episode: "I Should Be Lost Without You" by David Condos - URL: davidcondos.com "Minor Islands" by Podington Bear - URL: http://freemusicarchive.org/music/Podington_Bear/Piano_III_-_Minor_Keys/Minor_Islands - Composer: Chad Crouch "So It Goes" by Podington Bear - URL: http://freemusicarchive.org/music/Podington_Bear/Passages/So_It_Goes - Composer: Chad Crouch "Fluorescence" by Podington Bear - URL: http://freemusicarchive.org/music/Podington_Bear/Melodic_Ambient/Fluorescence - Composer: Chad Crouch     "Ronny" by Alex Fitch - URL: URL: freemusicarchive.org/music/Alex_Fit…ola/Ronny_1253

"Your best self is not static. You are in a relationship with yourself and you change." Wise words from my guest Dr. Wayne Pernell. His first book, Choosing Your Power, my copy is quite dog-eared, sets the tone for his latest book, The Significance Factor. What am I here for? Why did I wake up today?How do I define success? How do significance and failure relate? These are only a few questions Wayne poses on the show. Yes we answer how you can find your own personal answers to those questions. Beyond those questions though we talk about how to discover your own true values, why they are important to write down and how to then live them, authentically in all aspects of your life. One of my favorite parts of this interview was the Threshold Trigger exercise Wayne walks us through on the show. It is a brilliant piece of work that can immediately snap you out of whatever role, limiting belief or mood you are in. Wayne shares how being Dr. Pernell was not allowing him to be who he really is. We look at how he shifted in and why his wife played such a key role in that change. So much more, we could have talked for hours. He will be back! Insightful, witty, and playful, Dr. Wayne Pernell brings close to forty years of experience helping leaders at all levels to attain new levels of break-through success.  Dr. Pernell knows the power of clarity and focus as foundational elements in relationships and leadership and in service of his clients, he developed his DynamicLeader® programs.           As an internationally acclaimed and #1 best-selling Author, Speaker, Certified High Performance Coach, and morning television guest, Dr. Wayne Pernell’s work has positively impacted thousands of people around the globe. After earning his doctorate in clinical psychology, Dr. Pernell engaged in the business world and began working with mid-to-senior leaders across a broad array of organizations and now invites participation in the  DynamicLeader® programs where clients achieve greater productivity, a renewed sense of focus and purpose, and even greater levels of influence.   As a fourth-degree black belt, coach, and author, his inspiration spread to the community. As Sensei Wayne, his students learned to continually assess available options in an effort to best minimize or eliminate conflict. Drawing on concepts from Bushido (the “Way of the Warrior”), Sensei Wayne teaches those he serves to get through tough spots, reducing conflict in their lives, emphasizing the power of choice even during extremely high-pressure situations. Also affectionately known by friends and family as “Dr. P,” this man of many talents is no stranger to the stage and is likely to show you his personal brand of magic in everything he does.  While no longer performing, Dr. Pernell is an accomplished magician.  These days he’s likely to pull out a “M.A.G.I.C.” formula in the service of helping his clients. (Ask about this one!) In addition to his DynamicLeader® programs, since 2005 Dr Pernell has been with the Pride Institute, the country’s foremost dental practice management consulting group.  And now, as the Director of Organization Development and one of the Senior Consultants, Dr P continues to focus on leadership development, helping his new and seasoned clients across the country to break through to new levels of success. And he’s not done yet!  With new books and online courses under development, you’re sure to find something that will challenge and propel you forward.  Please be sure to find him online at:   Web:           www.DynamicLeader.com Facebook:   www.Facebook.com/WaynePernell Twitter:       @WaynePernell

It's easier than you may know to think like a patient. Especially when it comes to your marketing, you need to stop thinking like a dentist.     Naomi Cooper is President of Minoa Marketing, a dental marketing and social media firm founded in 2010. She also serves as Chief Marketing Consultant for Pride Institute.    With over 15 years of B2B and B2C marketing experience, Naomi is known for the depth and breadth of her marketing expertise, her ability to build brands while stimulating consumer response and her extensive executive leadership experience.    Naomi is a published author, a regular columnist in Dental Products Report & Inside Dentistry, a sought-after speaker and a dental industry opinion leader who was recently named to Dental Product Reports’ 2015 Top 25 Women in Dentistry.   In her role as a consultant, Naomi advises dental & specialty practices as well as dental-facing companies, offering strategic marketing implementation services, generating actionable leads, measuring return on investment, facilitating vendor introductions and creating a system of ongoing marketing accountability.    From 2000 through 2009, Naomi served as VP of Marketing for 1-800-DENTIST, one of the dental industry’s most highly respected sources for patient lead generation and dental marketing. She holds a BA from UCLA and a Certificate in Business Management from Loyola Marymount University.      www.minoamarketing.com naomi@minoamarketing.com 310-878-2399 phone “Like” Minoa Marketing at http://www.facebook.com/minoamarketing Follow me on Twitter at http://www.twitter.com/naomi_cooper

Substance abuse is considered a major societal problem in both the general population and in the LGBT community. What makes the difference between someone who drinks occasionally compared to someone who has become dependent? When does use become abuse? How are gays affected by substance use and limited in their ability to seek help? The Pride Institute specializes in providing … Read more about this episode...