Take It From Your Peers

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Valuable insights from industry experts on best practices in digital transformation initiatives and the new customer experience. Learn more at www.intelepeer.com

IntelePeer


    • Jul 28, 2022 LATEST EPISODE
    • monthly NEW EPISODES
    • 19m AVG DURATION
    • 15 EPISODES


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    Latest episodes from Take It From Your Peers

    Design around communication

    Play Episode Listen Later Jul 28, 2022 26:19


    Interior design and physical space influences our thoughts, actions, and communications every day. Beth Benzenberg, Director of Interior Design at SHYFT Collective, talks to us about how she integrates communications and technology into the spaces she designs.

    Sweet retail communications with a candy legacy

    Play Episode Listen Later Jul 14, 2022 20:49


    John Zeno Louisez, Chief Legacy Officer and owner of Zeno's Boardwalk Sweet Shop, walks us through the rich history of his stores. Louizes describes the recent dive into new and different communication channels and his experience with eCommerce and online retail. 

    Channel Partners and the IntelePeer Apex Partner Program

    Play Episode Listen Later May 26, 2022 21:05


    We reflect on the world's largest channel event, Channel Partners Conference and Expo, with Brent Earlewine, Senior VP of Indirect Channels. Earlewine's vast experience includes building, recruiting, and cultivating an ecosystem of business partners to support omnichannel CPaaS. Learn more about our partner program – IntelePeer's Apex Partner Program, shifts in partners' focus, and partner challenges.

    Modern communication solutions for the healthcare industry

    Play Episode Listen Later May 12, 2022 22:45


    Michael Ciancio, Vice President of Product Marketing, talks through how communication tools and telehealth can help improve your patients' experiences in hospitals, dentists, and the healthcare industry as a whole. Failover, security, and ease of use make CPaaS an excellent choice for healthcare software solutions.

    Conversational AI in our lives: Chat bots and artificial intelligence for business

    Play Episode Listen Later Apr 28, 2022 13:01


    From consumer robot vacuums to voice automation, Coralina Quezada-Brito, Application Support Manager at IntelePeer, educates us on how far artificial intelligence has evolved. Businesses utilizing bots and machines to communicate and serve customers adapt faster without developers.

    Spam, fraud, and phone number reputation

    Play Episode Listen Later Apr 14, 2022 26:21


    Molly Weis, VP of Marketing and Communications at Numeracle, talks through the recent STIR/SHAKEN Caller ID Authentication framework and answers questions about call reputation and labeling. There's a lot to learn and do about your call reputation management.

    Artificial intelligence and psychology improving customer experience

    Play Episode Listen Later Mar 24, 2022 24:05


    Our Chief eXperience Officer, Matt Edic, talks bots, natural language processing (NPL), and AI. Learn how combining communication workflow automation and psychology provides a better customer experience. 

    Improving customer experience (without a team of developers)

    Play Episode Listen Later Mar 10, 2022 20:24


    Brian Gilman, CMO of IntelePeer, sits down to discuss how customers give their business to companies that provide superior service. Using a communications platform as a service (CPaaS) or low-code solution like Atmosphere Marketplace can help you communicate with customers on their preferred channels and better their experience.

    Take it From a Partner: Ben Rife, Bullfrog

    Play Episode Listen Later Sep 20, 2021 12:19


    This episode we chat with IntelePeer Partner and owner of Bullfrog, Ben Rife. We discuss the changes the industry has seen throughout his career as well as what we can expect looking forward as it relates to Webex Calling, new customer engagement strategies, and more. $5 for every listen this episode receives will be donated to the Hispanic Foundation of Silicon Valley.  Podcast music by Joseph McDade.

    Microsoft Teams Voice: The Route Best Traveled

    Play Episode Listen Later Jun 22, 2021 15:12


    What's in a voice provider? Reliability? Scalability? Security? The choice is yours. As the industry solidifies the transition to virtual collaboration and Skype for Business begins its phase out, partners and customers across the industry are making the move to Microsoft Teams. But they shouldn't go in blindly. We sit down with Irwin Lazar, co-founder, President, and Principal Analyst at Metrigy as well as IntelePeer's Director of Product Marketing, Lindsey Kocel, to cover off on what to look for in a direct routing provider for Microsoft Teams. $5 from every listen this episode receives will be donated to The Trevor Project. Podcast music by Joseph McDade.

    Hello! You've reached IntelePeer's COVID-19 Vaccine Solution

    Play Episode Listen Later Feb 11, 2021 18:52


    This episode we sit down with IntelePeer's Director of Custom Engineering, Mack Greene to discuss the recent solution IntelePeer rolled for multiple counties where a comprehensive, accessible, and sustainable solution for COVID-19 vaccine scheduling was needed. Learn how the team turned the solution around in less than 24 hours and built something that can be recreated to make a meaningful difference in vaccine roll-outs across the country.   Podcast music by Joseph McDade.

    True stories of a NOC Engineer

    Play Episode Listen Later Jan 12, 2021 14:30


    IntelePeer’s very own Jesse Davis dives into his experiences as a Tier II Engineer in our Denver, Colorado NOC. We cover everything from jumping out of airplanes to simplifying your workday with automation. Learn more about the inner workings of IntelePeer’s award-winning support team.  $5 for every listen will go to Toys for Tots to help children in need. Podcast music by Joseph McDade

    Take it From an Analyst: Contact Centers Can Have Their Cake And Eat it Too

    Play Episode Listen Later Sep 17, 2020 17:34


    President of Nemertes Research, Robin Gareiss joins the podcast to discuss the future and possibilities for the on-prem contact center. We cover the type of solutions that enterprises should have on their radar to align with the trajectory of the rapidly changing contact center environment and customer expectations. For each listen, IntelePeer will be donating $5 to Black Girls Code. Take it from your Peers and take it from an expert, this topic is crucial to keep in mind for a more agile, scalable, and intelligent communications strategy. Podcast music by Joseph McDade

    Intelligent Routing, A Country Boy Knows Best

    Play Episode Listen Later Aug 4, 2020 15:22


    IntelePeer Solutions Engineer and Georgia native, Chris Whitworth, joins the podcast to discuss a recent utility company use case. For every listen to this episode, IntelePeer will be donating $5 to Team Rubicon. How did a massive gas company increase customer satisfaction, increase staff morale, and decrease administrative efforts with a single solution? Tune in to find out.   Podcast music by Joseph McDade

    A Chat at the Virtual Watercooler

    Play Episode Listen Later Jun 25, 2020 17:22


    Welcome to IntelePeer’s debut podcast. This episode we sit down with Alison Haynes,  SVP marketing to discuss how to get through a pandemic from a business, personal, and technological standpoint. Omni-channel, automation, and AI are the baseline for the new customer experience. Learn the first steps to building an omni-channel experience while giving back to those in need. For every listen, we will donate $5 to Feeding America. Podcast music by Joseph McDade

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