Take It From Your Peers

Interior design and physical space influences our thoughts, actions, and communications every day. Beth Benzenberg, Director of Interior Design at SHYFT Collective, talks to us about how she integrates communications and technology into the spaces she designs.

John Zeno Louisez, Chief Legacy Officer and owner of Zeno's Boardwalk Sweet Shop, walks us through the rich history of his stores. Louizes describes the recent dive into new and different communication channels and his experience with eCommerce and online retail. 

We reflect on the world's largest channel event, Channel Partners Conference and Expo, with Brent Earlewine, Senior VP of Indirect Channels. Earlewine's vast experience includes building, recruiting, and cultivating an ecosystem of business partners to support omnichannel CPaaS. Learn more about our partner program – IntelePeer's Apex Partner Program, shifts in partners' focus, and partner challenges.

Michael Ciancio, Vice President of Product Marketing, talks through how communication tools and telehealth can help improve your patients' experiences in hospitals, dentists, and the healthcare industry as a whole. Failover, security, and ease of use make CPaaS an excellent choice for healthcare software solutions.

From consumer robot vacuums to voice automation, Coralina Quezada-Brito, Application Support Manager at IntelePeer, educates us on how far artificial intelligence has evolved. Businesses utilizing bots and machines to communicate and serve customers adapt faster without developers.

Molly Weis, VP of Marketing and Communications at Numeracle, talks through the recent STIR/SHAKEN Caller ID Authentication framework and answers questions about call reputation and labeling. There's a lot to learn and do about your call reputation management.

Our Chief eXperience Officer, Matt Edic, talks bots, natural language processing (NPL), and AI. Learn how combining communication workflow automation and psychology provides a better customer experience. 

Brian Gilman, CMO of IntelePeer, sits down to discuss how customers give their business to companies that provide superior service. Using a communications platform as a service (CPaaS) or low-code solution like Atmosphere Marketplace can help you communicate with customers on their preferred channels and better their experience.

This episode we chat with IntelePeer Partner and owner of Bullfrog, Ben Rife. We discuss the changes the industry has seen throughout his career as well as what we can expect looking forward as it relates to Webex Calling, new customer engagement strategies, and more. $5 for every listen this episode receives will be donated to the Hispanic Foundation of Silicon Valley.  Podcast music by Joseph McDade.

What's in a voice provider? Reliability? Scalability? Security? The choice is yours. As the industry solidifies the transition to virtual collaboration and Skype for Business begins its phase out, partners and customers across the industry are making the move to Microsoft Teams. But they shouldn't go in blindly. We sit down with Irwin Lazar, co-founder, President, and Principal Analyst at Metrigy as well as IntelePeer's Director of Product Marketing, Lindsey Kocel, to cover off on what to look for in a direct routing provider for Microsoft Teams. $5 from every listen this episode receives will be donated to The Trevor Project. Podcast music by Joseph McDade.

This episode we sit down with IntelePeer's Director of Custom Engineering, Mack Greene to discuss the recent solution IntelePeer rolled for multiple counties where a comprehensive, accessible, and sustainable solution for COVID-19 vaccine scheduling was needed. Learn how the team turned the solution around in less than 24 hours and built something that can be recreated to make a meaningful difference in vaccine roll-outs across the country.   Podcast music by Joseph McDade.

IntelePeer’s very own Jesse Davis dives into his experiences as a Tier II Engineer in our Denver, Colorado NOC. We cover everything from jumping out of airplanes to simplifying your workday with automation. Learn more about the inner workings of IntelePeer’s award-winning support team.  $5 for every listen will go to Toys for Tots to help children in need. Podcast music by Joseph McDade

President of Nemertes Research, Robin Gareiss joins the podcast to discuss the future and possibilities for the on-prem contact center. We cover the type of solutions that enterprises should have on their radar to align with the trajectory of the rapidly changing contact center environment and customer expectations. For each listen, IntelePeer will be donating $5 to Black Girls Code. Take it from your Peers and take it from an expert, this topic is crucial to keep in mind for a more agile, scalable, and intelligent communications strategy. Podcast music by Joseph McDade

IntelePeer Solutions Engineer and Georgia native, Chris Whitworth, joins the podcast to discuss a recent utility company use case. For every listen to this episode, IntelePeer will be donating $5 to Team Rubicon. How did a massive gas company increase customer satisfaction, increase staff morale, and decrease administrative efforts with a single solution? Tune in to find out.   Podcast music by Joseph McDade

Welcome to IntelePeer’s debut podcast. This episode we sit down with Alison Haynes,  SVP marketing to discuss how to get through a pandemic from a business, personal, and technological standpoint. Omni-channel, automation, and AI are the baseline for the new customer experience. Learn the first steps to building an omni-channel experience while giving back to those in need. For every listen, we will donate $5 to Feeding America. Podcast music by Joseph McDade