Podcasts about cpaas

“Verification is no longer a nice-to-have—it's a must-have,” says Gegham Azatyan, Co-Founder and Chief Business Officer at Dexatel, in a conversation with Doug Green, Publisher of Technology Reseller News. In this episode, Azatyan introduces Dexatel Verify, a new CPaaS solution designed to intelligently authenticate users across multiple channels in real time. Founded in 2015, Dexatel helps global brands build secure and reliable customer communication through SMS, voice, email, and chat apps like WhatsApp, Telegram, and Viber. Now, with the launch of Dexatel Verify, the company is addressing the rising challenges of online fraud, fake accounts, and high messaging costs—particularly in markets where SMS pricing is prohibitive or unreliable. Gegham Azatyan Unlike traditional one-time password (OTP) solutions, Dexatel Verify uses smart fallback logic, a system that dynamically selects the best communication channel for each user and region. If a text message fails, the system might try a voice call or switch to WhatsApp or RCS—all automatically and in real time. This innovation isn't just about efficiency—it's also about cost savings. “Customers using fallback logic can save up to 30%,” Azatyan notes, especially those in high-volume industries like fintech, e-commerce, healthcare, and education. The solution is also fully compliant with GDPR and ISO 27001, making it suitable for businesses operating in regulated sectors. As Dexatel expands into the U.S. and Canadian markets, Azatyan sees Verify as a critical enabler for companies onboarding new users securely and affordably—turning customer verification into a seamless, cost-effective, and fraud-resistant process. Learn more at https://dexatel.com

Cloud Connections 2025 Podcast Interview with Jon Arnold, Principal, J. Arnold & Associates ST. PETERSBURG, FL - Jon Arnold, Principal of J. Arnold & Associates, delivered a clear message to managed service providers (MSPs) at Cloud Connections 2025: it's time to evolve beyond UCaaS commoditization and begin leveraging AI not just as a buzzword, but as a strategic offering. In a podcast conversation with Technology Reseller News, Arnold reflected on insights shared during two panels at the conference—one on market outlook and another focused on UCaaS. “UCaaS, CCaaS, CPaaS—they're all mature, well-understood offerings,” said Arnold. “But AI is where the next frontier lies. Most customers know they need it, but they don't know how to use it—and that's where MSPs have a real opportunity.” Arnold emphasized that MSPs, trusted for their delivery of cloud and voice services, are in a prime position to elevate their value by integrating AI into business operations—both internally and in customer-facing applications. The key, he said, lies in viewing voice as data, a concept that aligns with AI's data-driven architecture. “If you're not capturing the data from voice, you're missing one of the most powerful communication channels businesses rely on,” Arnold explained. “MSPs already understand voice. That's their credibility. Now it's about helping customers harness that voice data to power AI.” On the second panel, Arnold addressed a recurring challenge: UCaaS as a commodity. As major players like Microsoft Teams, Zoom, and RingCentral dominate the landscape, differentiation has become more difficult. “If all MSPs are selling the same thing, they risk becoming arms dealers—no value, no margin,” he said. Arnold encouraged MSPs to think beyond unified communications and adopt a more holistic, strategic view, where AI is integrated across workflows, departments, and functions—far beyond the contact center. “AI isn't waiting for you to catch up. It's creating new ways of working,” he said. “There's a real risk of being left behind if MSPs don't evolve. A new generation of AI-centric MSPs will emerge—those who know how to sell it, implement it, and build strategy around it.” Reflecting on his first time attending the CCA's Cloud Connections event, Arnold noted the strong value of its focused community. “It's big enough to meet new people, but small enough to build real relationships,” he said. “It's not a trade show—it's a learning and collaboration environment.” Learn more about Jon Arnold and J. Arnold & Associates at: www.jarnoldassociates.com

ST. PETERSBURG, FL - ICA (Intelligent Communication Assistant), a communications security and AI assistant platform, took center stage at the Cloud Communications Alliance's Cloud Connections 2025 event with a solution aimed at eliminating robocalls, scams, and fragmented branded calling experiences. Michael Gough, founder of ICA, presented during the event's inaugural product showcase and outlined how the platform leverages artificial intelligence to identify unwanted or fraudulent communications in real time. “There are more than 40 billion robocalls, 20 billion scam texts and a trillion phishing attempts annually,” said Gough. “We're at an inflection point. ICA brings together voice, text, email and branded calling into one AI-powered framework.” Gough explained that ICA works similarly to navigation apps like Waze, learning from user behavior across a distributed network. When a robocaller or scammer contacts one ICA user, the behavior is analyzed and logged so that future calls from the same entity can be blocked systemwide. Unlike existing solutions such as STIR/SHAKEN, which Gough noted cannot cover all traffic types or legacy systems like TDM, ICA uses behavioral fingerprinting and network metadata to make real-time determinations about the legitimacy of a call or message. For calls from known and trusted sources such as a school or hospital, ICA allows communication to pass through without interruption. Beyond fraud detection, ICA also serves as a digital assistant, with features such as calendar-aware call handling, automated appointment scheduling, and adaptive call routing based on user preferences. Gough said ICA is currently available via licensing partnerships and is seeking additional partners, such as service providers, CPaaS platforms, and branded calling vendors. “We're here to complement and enhance the systems they already have in place,” he said. The company's website, myica.ai, provides more details about its offerings and partner opportunities.

“If you're not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics. From Buzz to Business: AI Finds Its Place At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It's now a baked-in feature set delivering real-world impact. “This year, AI moved off the signage and into actual use cases,” said Galop. “It's impacting customer experience, sales, employee workflows—and it's starting to move the needle on revenue.” Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in. CPaaS and Automation: The Next Big Shift What's next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences. “Service providers often think they can't deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.” Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts. “One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop. Fast Ramp, Real Results What sets Creo apart is its speed and end-to-end support. They're helping partners go from zero to revenue-generating in under 30 days. ✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning ✅ Training: Sales team enablement, customer discovery sessions ✅ Tech: Development + integration support to activate automation and analytics ✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now “We've done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.” A Simple Entry, a High-Stakes Moment “It's easy to get started—but the caution is, this will move fast,” warned Galop. “If you're not doing this, someone else in your market will.” Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything. Learn More Visit creosolutions.tech Catch Creo Solutions at the vCon Summit this month in Cape Cod #CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience

Podcast with Steve Allcock, Customer Solution CTO, BT Group Enterprise Connect 2025 – Orlando “We're reaching a point where the network is now the computer,” said Steve Allcock, Customer Solution CTO at BT Group, in a revealing podcast recorded live at Enterprise Connect 2025. Speaking with Doug Green of Technology Reseller News, Allcock explained how BT's new Global Fabric platform is redefining how enterprises, carriers, and cloud players build, scale, and secure their digital operations. From Infrastructure to Intelligence BT's Global Fabric—a global, software-defined, as-a-service network architecture—has quietly gone live, already spanning the majority of the world's cloud-native facilities. Built over the past two years with significant investment, Global Fabric connects cities and sites worldwide in minutes with 100Gbps pipes, delivering agility, automation, and orchestration at unprecedented scale. “In a time when many telecoms are scaling back, we're doubling down on innovation,” said Allcock. “This is the foundation for growth—not just for BT, but for any enterprise with global ambitions.” Designed for the AI Era Global Fabric isn't just about high-speed links. It's been purpose-built for AI. “Our customers need infrastructure that can support the power, responsiveness, and regulatory complexities of AI deployments,” Allcock emphasized. He explained how the explosive growth of large language models (LLMs), retrieval-augmented generation (RAG), and inference at the edge is putting extraordinary strain on networks and data centers—prompting unprecedented CapEx from hyperscalers. In fact, some global firms are tearing down newly built data centers just to rebuild them with liquid cooling to meet AI's intense power demands. CPaaS, Agentic AI, and Global Reach Allcock also spotlighted BT's work with the CPaaS Acceleration Alliance and global collaboration platforms like RingCentral and Zoom. By partnering with CPaaS innovators and offering BT's network APIs to intelligent agents and AI workflows, BT is paving the way for a more automated, AI-aware communications landscape. “We're entering the era of the human user interface—where instead of clicking, you just tell the system what you want,” said Allcock. “BT's Global Fabric is ready for that world.” Want to Learn More? Visit bt.com/globalfabric or contact steve.allcock@bt.com to explore how Global Fabric can future-proof your AI and connectivity strategies.

Enterprise Connect Podcast | Technology Reseller News “You don't have to be a voice expert anymore — we've made UCaaS and CPaaS accessible for developers.” – Jim DeWald, CRO, White Label Communications In a space where voice integration can be daunting, White Label Communications is changing the narrative — offering enterprises, SaaS providers, and ISVs a new way to bring UCaaS and CPaaS capabilities into their applications without deep telephony expertise. At Enterprise Connect 2025, White Label CRO Jim DeWald and Head of Partnerships Zachary Konopka joined Technology Reseller News publisher Doug Green to share how their company is evolving its long-standing white-label platform to support enterprise-grade, developer-friendly integrations. From Turnkey UCaaS to DIY Integration Traditionally known for enabling MSPs and resellers to offer UCaaS under their own brand, White Label Communications has now exposed the full range of its UCaaS and messaging capabilities via API and webhooks. This move empowers developers and enterprise teams to embed voice, messaging, and multichannel communication directly into their own applications — creating personalized workflows and enhancing customer engagement. “We used to deliver a turnkey UCaaS business in a box,” said DeWald. “Now, we're offering a DIY model where enterprises can build their own integrations — with our platform as the foundation.” Why CPaaS Matters More Than Ever CPaaS (Communications Platform as a Service) is no longer optional — it's the backbone of how businesses engage customers. From appointment reminders and one-time passcodes to SMS billing alerts and chatbot interactions, CPaaS enables businesses to meet users on the channels they prefer. “Whether it's voice, text, email, or chat — we give organizations a single API that connects them to 8 or 9 channels,” said Konopka. “And with automatic failover, your message still gets through, whether the end-user is on RCS, SMS, or even email.” Bringing Enterprise-Grade Capabilities to the Channel While White Label doesn't sell directly to end users, its platform enables service providers to deliver modern, integrated communication services to enterprises — often with development times measured in days, not months. “Our clients know their end customers better than anyone,” noted DeWald. “We just give them the tools to make their offerings more sticky, more valuable, and more resilient.” From UCaaS to CPaaS and Beyond With an emphasis on modularity, ease of use, and integration speed, White Label's platform lowers the barrier to entry for voice and messaging development. Whether it's a self-storage company enabling SMS billing, or a SaaS platform adding omnichannel support, the company's white-label model lets partners maintain their brand while delivering high-impact communication features. Learn more at www.whitelabelcom.com. White Label Communications will also be attending Channel Partners in Las Vegas.  

The SheTech event in Sandy, Utah, is returning for its second year, attracting approximately 3,000 high school girls interested in STEM fields and 1,000 professionals and mentors. Superintendent Sydnee Dickson emphasizes the importance of hands-on experiences in inspiring girls to explore various careers. While she expresses concern over potential shifts in education policies, she highlights events like SheTech as vital for fostering talent and innovation. Despite the growing interest in STEM, many girls lack support from parents and educators. Confidence in math is essential, as it strongly correlates with success in other areas. Cyndi Tetro is recognized for promoting STEM education and creating supportive environments for young girls. Alex Lawrence, CEO of EV Auto, advocates for electric vehicles and aims to introduce girls to automotive technology. He values the current opportunities for female representation in the industry and underscores the need for girls to be involved in automotive advancements. Ben Capell from Peterson Ventures emphasizes the importance of mentoring and notes the increasing interest of high school girls in exploring various career paths. He highlights the role of events like SheTech in guiding youth toward potential careers. Tyler Jennings, an entrepreneur and mentor at Utah Valley University, focuses on connecting talented individuals and simplifying the entrepreneurial process. He believes in aligning personal passions with controllable factors for fulfillment, helping aspiring founders navigate challenges. Amanda Covington, Chief CorporateAffairs Officer and a Utah native, has a diverse background in broadcast journalism and public service. She holds a communications degree and is passionate about the intersection of data, economics, and artificial intelligence. Amanda works at a family firm connected to the Larry H. Miller Company, which includes Megaplex theaters, the Salt Lake Bees, a senior health company, and a real estate platform. She also serves on the Utah Board of Higher Education alongside Sydnee Dickson, promoting initiatives like SheTech to support women in technology. Kevin Nethercott highlighted the rapid growth of Communications Platform as a Service (CPaaS) in the telecommunications sector, facilitating communication functions in everyday applications. He noted the demographic challenges within the industry and the establishment of a "Women in CPaaS" group to foster networking and dialogue among women. Nethercott commended initiatives like the Women Tech Council in Utah for guiding young girls into tech careers and expressed enthusiasm for mentoring and increasing diversity in the field.n the field. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI's game-changing role, and the future of global connectivity.With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications' global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.If you're looking for expert insights into the future of workplace collaboration, this is a must-watch!The digital workplace is evolving fast, and Tata Communications is leading the way.In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.Key Takeaways:AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.What's Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you're an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

"No matter where you start your journey with us, we're here to support you," says Setareh (Seti) Nezami, Vice President of Product and Marketing at Sangoma. In this episode of Technology Reseller News, Seti joins Doug Green to discuss the company's latest innovations, including Sangoma Gen AI and its unique approach to business communications across cloud, hybrid, and on-premise environments. With over 40 years of experience, Sangoma has built a reputation as a flexible and reliable provider, offering enterprise-grade communications solutions at an affordable price. The company serves 2.6 million UCaaS seats across industries like healthcare, education, retail, and government. Key Highlights from the Podcast: Sangoma's Three-Tiered Approach – Businesses can deploy communications solutions via cloud, hybrid, or on-prem, ensuring regulatory compliance, security, and flexibility for diverse needs. AI-Powered Business Communications – Sangoma Gen AI is transforming workflows, from healthcare appointment scheduling to restaurant reservations, with AI-driven voice assistants and automation. Seamless Integration & Customization – Sangoma's CPaaS platform enables deep CRM integrations and customized workflows, making it an ideal choice for MSPs and channel partners. New Healthcare Partnership – Call My Doc, an EHR-integrated healthcare communications solution, now benefits from Sangoma's reliable telephony, ensuring constant connectivity between doctors and patients. Seti emphasizes that Sangoma stands out by meeting businesses where they are—whether they require cloud flexibility, hybrid stability, or on-premise reliability. The company will be participating in the upcoming Cloud Connections 2025 conference in St. Petersburg, FL, where attendees can explore these solutions firsthand. Learn more at sangoma.com #CloudCommunications #AI #UCaaS #CPaaS #BusinessCommunications #MSP #CloudConnections

"Every purchase is emotional—whether it's B2B, B2C, or B2B2B," says Jamie Schwarz, founder of BrandTherapy.coach. In a conversation with Doug Green, publisher of Technology Reseller News, Schwarz explains how brand identity, authenticity, and emotional resonance shape purchasing decisions—even in highly technical industries. What is Brand Therapy? Schwarz, a former creative director at major NYC ad agencies, discovered that traditional branding strategies often led to hypocrisy—brands saying one thing but doing another. Instead of just creating aesthetic identities and taglines, he developed Brand Therapy, a coaching-based approach that helps businesses: Define their true mission & purpose – Ensuring their branding aligns authentically with their business values. Develop a “brand voice” – Creating an internal dialogue that guides decision-making across all departments. Maintain continuous product-market fit – Positioning the brand as an evolving entity that stays relevant as customer needs change. "Your brand should act as your Chief Purpose Officer—guiding decisions, messaging, and product evolution," says Schwarz. B2B Branding: More Important Than Ever Many believe branding is less relevant in the B2B world, especially for companies selling complex technology solutions like UCaaS, CPaaS, and cloud services. However, Schwarz challenges this assumption, explaining that even engineers and technical buyers make emotional purchasing decisions. "B2B sales have changed. Buyers do their own research now, often using AI. If your brand isn't actively shaping the conversation, AI will do it for you," Schwarz warns. Trust & Security – Buyers need to feel safe about their decisions, especially in critical technology investments. Personal Pride – Decision-makers want credit for bringing in the best solution to their company. Relational Media – The rise of AI-powered customer interactions means brands are always in conversation—whether they realize it or not. Conversational AI: The Brand Voice You Didn't Know You Had One of the most overlooked branding challenges today is AI-powered customer interactions. Many companies deploy AI chatbots without realizing they are creating a persistent brand voice. "AI is your brand voice—whether you planned for it or not. Companies must proactively define how they want to sound, feel, and interact," says Schwarz. Every AI-driven conversation is an interaction with your brand. The brand's “tone of voice” now lives in automated conversations. Companies must align AI, sales, and marketing messages to maintain trust. Shifting the Focus: Selling Benefits, Not Features For marketing teams preparing their big 2024 and 2025 product announcements, Schwarz offers a critical mindset shift: Don't announce what your product does. Announce how it helps the customer. Avoid technical jargon—highlight how the solution will make the buyer's life easier. Tell a story where the customer is the hero, not the brand. "Your big announcement is not about you. It's about how the customer benefits. Frame it that way, and you'll make a bigger impact," Schwarz advises. Brand Therapy: A Coaching Approach to Branding Unlike traditional branding agencies that focus on external storytelling, Brand Therapy takes a coaching-based approach, guiding businesses through deep brand exploration. Sessions with brand stewards to define mission, purpose, and voice. Long-term alignment to ensure brand authenticity. Tactical advice on messaging, sales enablement, and AI integration. "Don't just tell a story. Live it. Your brand needs to be authentic in action, not just in messaging," says Schwarz. Learn More About Brand Therapy www.BrandTherapy.coach #Branding #Marketing #AI #UCaaS #CPaaS #CustomerExperience #Sales #TechnologyMarketing #B2BMarketing #EmotionalBranding #BrandTherapy

“We think we bring a differentiated choice that allows service providers, MSPs, and others to customize something that really works best for the DNA of their business,” says Jon Brinton of Crexendo. Recorded live at ITEXPO 2025, this podcast features Jon Brinton, Chief Revenue Officer of Crexendo, as he discusses the company's innovative approach to unified communications, AI-driven tools, and a flexible licensing model that empowers service providers. As Crexendo approaches 6 million users, Brinton shares how MSPs can leverage the NetSapiens platform for scalability, innovation, and profitability. A Commitment to Innovation and AI Crexendo's presence at ITEXPO highlights its continued investment in AI and innovation. Many service providers are stuck with outdated, end-of-life technology that lacks innovation. Crexendo's open APIs and AI-driven tools allow partners to integrate new solutions that stay competitive. The broader NetSapiens ecosystem helps service providers deliver what business customers demand. “We leverage our open APIs, a broad ecosystem of partners, and AI tools to ensure our platform remains innovative and competitive,” says Brinton. The NetSapiens Model: More Flexibility, Higher Margins Crexendo's rapid growth is driven by key differentiators that set it apart from other UCaaS and CPaaS platforms: Sessions, Not Seats Model – Partners license the NetSapiens platform based on sessions or usage, rather than traditional per-user pricing. Higher Margins – The flexibility of sessions-based licensing allows partners to maximize profitability. Own or Subscribe – Service providers can choose to purchase the technology outright or subscribe based on their financial strategy. “We don't want our commercial construct to limit service providers. Whether they prefer to own and depreciate or subscribe, the technology works the same either way,” says Brinton. Control Over Hosting and Branding Crexendo offers service providers full control over their deployment strategy. Self-Hosting Option – For providers who want full control of their infrastructure, Crexendo supports on-premise deployments. Cloud Hosting with Oracle – For those who prefer a managed solution, Crexendo offers global hosting through Oracle Cloud Infrastructure. White-Label Solution – Service providers fully control branding, allowing them to market the platform as their own. A Strong Message for MSPs and the Channel Crexendo invites MSPs, service providers, and enterprises to explore the NetSapiens platform. MSPs looking for UCaaS, CCaaS, CPaaS, or AI-powered solutions should consider Crexendo for its flexibility and scalability. The company's ability to adapt to a provider's unique business DNA is fueling its continued growth at twice the market rate. “Whatever you're doing in UCaaS, CCaaS, CPaaS, or AI-driven business communications, stop by and see us at ITEXPO. We bring a unique, differentiated choice to the marketplace,” says Brinton. Where to Learn More Visit: www.crexendo.com Follow Crexendo on LinkedIn #UCaaS #CCaaS #CPaaS #AI #BusinessCommunications #ITEXPO #Telecom #MSP #NetSapiens #CloudCommunications

What is Caller ID Reputation? Caller ID Reputation is a SaaS-based solution that provides businesses with visibility into their call treatment—ensuring that their calls reach customers without being mislabeled. The platform offers: Call Visibility – Identifies if calls are being flagged as spam or scam. Data Insights – Provides real-time analytics on why calls are mislabeled. Remediation Services – A white-glove service that proactively fixes caller ID reputation issues before businesses even notice. The Master Sales Agent (MSA) Program: A New Opportunity for Partners Caller ID Reputation's new MSA program is designed to empower sales professionals—particularly those in the telecom and enterprise ecosystem—to add reputation management to their service offerings. No Need to Quit Your Day Job – The program allows professionals to supplement their existing sales efforts. Ideal for CPaaS, CCaaS, UCaaS, and Carrier Sales Agents – Helps telecom professionals close more deals by solving call reputation issues for their customers. Best-in-Class Training & Support – Participants receive full training, marketing materials, and live demos to help them seamlessly integrate Caller ID Reputation into their sales process. "This isn't just another add-on service—it's a game changer for anyone selling voice services. Every enterprise struggles with reputation issues, and this program gives our partners the tools to solve them," says Christensen. Why Reputation Management Matters More Than Ever Caller ID Reputation goes beyond just phone number monitoring. The company provides Stir/Shaken compliance, fraud detection, and branded calling solutions. Enterprise-Grade Solutions – Ideal for industries like finance, healthcare, and call centers. Fraud Prevention – Detects spoofed numbers and brand impersonation attacks. Branded Calling & Identity Validation – Helps businesses enhance trust by displaying verified caller ID information. "Most businesses have no idea their calls are being mislabeled. We provide the visibility and solutions they need to fix these issues and ensure their calls get answered," says Christensen. Join the MSA Program & Start Closing More Deals Caller ID Reputation is actively recruiting top telecom professionals for its MSA program. The company is vetting applicants carefully, ensuring they bring the right experience and customer connections to the table. Full training and resources provided Easy integration into existing telecom sales Lucrative commissions & high-value add for enterprise customers Learn More & Sign Up Read the Press Release Join the MSA Program: Visit the website to apply Website: CallerIDReputation.com #CallerID #Telecom #UCaaS #MSP #SalesAgent #BusinessGrowth #CallReputation #CallLabeling #AI #Compliance

Watch on YouTube.The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.Why Attend?Cavell's renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they're making their way to Sydney, Australia. Trent Webby shares the insights that led to this decision, what attendees can expect from the event, and why Asia Pacific is on the brink of a market boom in cloud communications.Key discussion points include:Why APAC is primed for growth in cloud comms, and what Cavell's research uncovered.An exclusive look at the event's speaker lineup, including 8x8's CEO Samuel Wilson and New Wave's COO Mark Bunnell.Who should attend – from telcos and MSPs to CCaaS and CPaaS providers.The stunning Sydney Harbour venue and what makes this event unique.If you're looking to stay ahead in the APAC cloud communications space, this is the event to attend. Get insights from industry leaders, connect with key decision-makers, and enjoy a networking experience like no other.Next Steps:Register now via the Cavell website and secure your spot at this landmark event. Click through to their website and get your ticket.Thanks for watching, if you'd like more content like this, don't forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  X and LinkedIn pages.

“We really sort of sit at an interesting intersection of CPaaS providers like Twilio, SignalWire, and Plivo, where you get a platform,” says Tim McCain, Commio's Director of Marketing. Commio has announced that it has joined other cloud communications industry leaders as a member of the Cloud Communications Alliance (CCA) based in Delray Beach, Florida. The CCA is the world's premier peer association dedicated to the advancement of the cloud communications industry. In this podcast we learn more about the Commio story. “There is a communications layer for the voice and messaging that connects you to the carriers, but it's kind of an afterthought. There's not a lot of redundancy there. People have trouble with that. We bring your own carrier solution for Twilio, SignalWire, Plivo, and all those great things to get better connectivity. And then there's also, at the very bottom, people who will sell you desk phones and VoIP service, but we also provide cloud voice services. We're sort of that powerful value-added carrier layer for voice and text messaging. We have a lot of folks that are sending and registering 10 DLC campaigns, long code, short code, all those great things, 10 DLC. But then we're very well known for our voice products. People who need to send a lot of calls with a lot of calls per second with high quality and taking over total control of both the voice and messaging piece, to make sure that things are running, that there's good transparency, good redundancy. People love us for that.” The CCA works to move the industry forward by supporting and advising service providers on the best ways to build, sell, and scale their cloud communications solutions and businesses. Just a few of the CCA's initiatives include providing research, education, and networking opportunities; representing the interests of its members in influencing policy; and building consistency across the globe. Read the membership announcement https://telecomreseller.com/2025/01/29/commio-joins-the-cloud-communications-alliance/ About Commio Commio is a cloud voice and text messaging API platform that enables VoIP providers to deliver rich omnichannel customer conversations at scale. Commio is unique as the only CPaaS that gives customers total control and transparency, plus reliable, high-quality, cost-effective communications. Commio is the essential ingredient that makes our partners' products, services and experiences, better. Commio's smart, reliable solutions are easy to implement and scale with you, so you can deliver more calls and texts, be more competitive, and save money. Intelligent call routing with multiple layers of voice carrier redundancy mean less worry and more happy customers—plus lower costs. See beyond the Voice API to gain visibility into every call, then take control of routes and carriers to improve call delivery and quality. That's Commio peace of mind!

Today we fulfill Laura's Christmas wish and transform the pod into That Murder Pod™ as Laura and Kevin dive into the fascinating intersection of true crime and technology with guest and good sport, Paul Ruppert. Together, they explore how advancements in tech might have helped solve or even prevent some infamous murder cases. Laura walks Kevin and Paul through three chilling real-life cases: the tragic Brenda Spencer school shooting that inspired The Boomtown Rats' hit song "I Don't Like Mondays", the horrifying family murders involving Jasmine Richardson and her boyfriend, and the mysterious disappearance and murder of Girly Chew Hossencofft. As we examine each case, we discuss the roles that tech, from early internet monitoring to forensic advancements and surveillance, could play in uncovering clues and preventing such crimes. Whether you're a true crime enthusiast or a tech aficionado, this episode is sure to get you thinking about the powerful role technology can play in solving crimes.Paul Ruppert, the CEO of Global Point View is a veteran CPaaS and mobile services executive, strategy consultant and holder of 2 tech patents enabling global text messaging, with career experience in both the private and public sectors applying a range of multidisciplinary skills exercised at the highest levels of both arenas–from corporate boardrooms to the White House. He has generated over $400M in direct sales, is a skilled cross border negotiator, technology innovator and strategic partnership driver with two decades leading global commercial, product, marketing teams and M&A deals in B2B SaaS sales. Prior to entering the private sector, with a Harvard masters graduate degree Paulserved over a decade in policy and political roles as an legislative assistant to a USSenator, economic development advisor to a cabinet Secretary, a technologyindustry lobbyist and White House staffer. His private sector achievements are exceptional including scaling startups from $0 to $Billion valuations, forging global strategic partnerships, doing business in 80 countries, working with private equity and $B enterprises managing $130M business P&Ls, and managing cross border, cross cultural teams of teams having lived in the US, France and China. Paul leads Global Point View Ltd, a strategy consulting firm providing insights to technology companies seeking guidance on focus, strategies and plans via scaling, partnerships and acquisitions. His international clients have included Facebook, MasterCard, Western Union, Liveperson, Infobip, private equity and venture firms looking to leverage mobile services in their digital plans for conversational commerce. This episode contains discussions about murder, suicide, and violent crimes that may be distressing to some listeners. Please listen with care and prioritize your well-being.

Fullt ös medvetslöst med nya rapporter! Nytt avsnitt och nya rapporter dagen till ära. Vi har kikat till Angler Gaming (00:13:30), Generic (00:36:52), Infracom (00:54:41) och Paxman (01:12:49).Vi kickar igång det hela med en Riktad Emission i Gaming Corps och lite mer iGaming-nyheter.Angler Gaming $ANGL ser minskad omsättning men ökad vinst. Kan Angler få igång tillväxten med PremierGaming och B2B-samarbeten och uppvisa gammal fin form igen?Generic Sweden $GENI tuggar på med sin CPaaS och digitala faxar. Bolaget redovisar 24% organisk tillväxt och stabiliserad lönsamhet. Köper Erik och Markus mer aktier här?Infracom $INFRA har fått bukt på Connect och tar steg i rätt riktning. Mycket jobb kvarstår för bolaget, men för den som tittar lite längre fram så kanske det är dags nu?Paxman $PAX redovisar 6% tillväxt trots tuffa comps. Men är bolaget värt EV/EBIT 32? Är möjligheterna i USA kanske bättre än vad gemene man tror?I Veckans Volley ska Erik på Spotlight Select-dagen och Markus följer insynsköpen.Skriv gärna till oss på: gotttjotomaktier@gmail.comTwitter/X: @GottTjotAktier, @MarkusGedda och @aktiehesten.-(00:05:02) - Gaming Corps(00:11:42) - iGaming-nyheter(00:13:30) - Angler Gaming(00:36:52) - Generic(00:54:41) - Infracom(01:12:49) - Paxman(01:35:06) - Veckans VolleySupport this show http://supporter.acast.com/nantingomaktier. Hosted on Acast. See acast.com/privacy for more information.

Anurag Dhingra discusses his new role, AI innovations, and Cisco's strategic vision with Dave Michels.Join Dave Michels as he welcomes Anurag Dhingra, the newly appointed Senior Vice President and General Manager of Cisco Collaboration, for a dynamic conversation about the future of collaboration technology at Cisco. Anurag, a 25-year veteran of Cisco, has held multiple leadership roles, including CTO and CPO for Cisco's collaboration business. In this interview, he shares his insights on:His New Role and Strategic Vision: Anurag discusses his transition to SVP and GM, emphasizing continuity in leadership and his focus on capturing emerging opportunities within Cisco's collaboration portfolio.AI as a Game-Changer: While AI is a buzzword, Anurag argues that we are only at the beginning of leveraging AI's potential in business transformation, especially in customer experience.Innovations in WebEx and Beyond: Anurag highlights Cisco's commitment to driving innovation in the WebEx Suite, the integration of AI, and the growing importance of customer experience platforms like CPaaS. Cisco's Evolving Collaboration Strategy: He also addresses the internal promotions within Cisco, the success of the Microsoft partnership, and how Cisco's collaborative solutions are set to expand with new technologies like IoT and integrations with Splunk and Meraki.This conversation offers a rare glimpse into the mind of a leader steering one of the world's most significant collaboration platforms. Don't miss Anurag's vision on how Cisco plans to stay ahead in a rapidly evolving tech landscape.Connect with Anurag Dhingra and Dave Michels on socials:Anurag DhingraLinkedInX / TwitterDave MichelsLinkedInX / TwitterDiscover expert insights with Dave Michels, Principal Analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.

The top critical outcomes expected from enterprise digital technology investments are improving customer experience, improving margins, growing revenue, ensuring compliance/minimizing risk, and increasing employee effectiveness. Ivan Ostojić, Infobip's Chief Business Officer, discusses what it means to be recognized as a leader by Gartner two years in a row, the investments the company is making in its AI hub, the future of RCS, and its exponential growth in North America. Visit: www.infobip.com

Webex by Cisco Using AI and CPaaS to Expand CX, Cisco Live Podcast, "a sense of remembrance" Cisco announced at Cisco Live last week, new developments in Webex Contact Center, including providing an AI Assistant for contact center agents, and integrate third-party virtual agent solutions. The AI Assistant for Webex Suite will soon be generally available to customers. In this podcast Amit Barave, Vice President of Product Management, Webex, Cisco Systems, discusses these advancements.  Amit tells us that these steps forwards will mean better transcripts, more precise recording and a “sense of remembrance”. Whereas a person won't tend to remember every detail of a transaction, these new AI powered tools will bring back an event with great clarity." “CPaaS allows us to open our platform to an infinite number of developers and use cases,” adds Amit, as we learn about Cisco's commitment to enabling the developer community to invent on the platform. “AI is here in WebEx Suite and WebEx Customer Experience.” From last week's announcements: Making AI work with the Future of Work (read more) AI-Powered Contact Center and Hybrid Work Innovations: New capabilities in Webex Contact Center will help organizations design and manage conversational self-service experiences, provide an AI Assistant for contact center agents, and integrate third-party virtual agent solutions. Additionally, AI Assistant for Webex Suite will soon be generally available to customers. IT admins will benefit from remote device access management in Webex Control Hub, and all- new Desk Reservation with Cisco Spaces makes it easy to find and book desk spaces and Cisco Collaboration Learn More Visit https://www.webex.com/ Webex by Cisco Using AI and CPaaS to Expand CX, Cisco Live Podcast

“Customers is expectations continue to change,” says Cisco's Brian Heikes. “Where previously, just having a phone number available was sufficient or an email address you could reach out to, Now customers are expecting more and more for us to meet them in the channel of their choice in the manner that they want, which means asynchronous delivery of service so that they don't have to interrupt their day to wait on the phone for an agent to be available or for an answer to come to them. And with WebEx Connect, we're powering that and delivering that for customers.” In this short podcast Heikes outlines how CPaaS is being used to deliver customer experiences that match and exceed customer experiences, and how those solutions are spreading across the enterprise. “We see more and more enterprises leveraging CPaaS, what you see is multiple departments trying to leverage the same resources at the same time.” About Webex by Cisco and CPaaS Webex by Cisco focuses on enabling richer, smarter customer interactions, incorporating proactive two-way communications and reactive communications. Webex puts customers' demands first to deliver end-to-end customer journeys across multiple communication channels, that integrate with existing back-end systems. Its enterprise-grade cloud communications platform (CPaaS) automates, orchestrates, and monitors interactions at scale for a range of enterprises globally, enabling businesses to easily deliver seamless experiences, while saving time and reducing costs.

CCA CPaaSAA CPaaS Special Podcast, Cloud Connections 2024 “AI is synonymous with CPaaS in how it gets deployed in the organization when it comes to anything communications related", Kevin Nethercott of the CPaaS Acceleration Alliance. This week, the Cloud Connections 2024 Conference will offer a panel labeled "Unlocking Revenue Streams: Seizing the CPaaS Advantage" and a second panel called "UCaaS, CCaaS, CPaaS, Security: Crafting the Ultimate Collaboration Suite for Revenue Growth". CPaaS will be a major topic at the event. According to Nethercott, AI and CPaaS, go together. “They're absolutely kind of kindred spirits of a sort. It's hard to do one without the other. And we're seeing global deployments of it in front of contact centers, in front of CCAS. And so, it really is converging everything down to the user. And that's why we really like to focus on the user experience as the critical element of what this technology can be used for.” Last year, CPaaS and AI had a kind of wonder appeal. This year, we are seeing practical applications, what Nethercott describes as commercialization. In this short podcast we learn how those dots are linking up: CPaaS can be deployed to solve customer challenges, and to create revenue. Looking into these opportunities will be a big part of this week's event. Visit www.cpaasaa.com

Vercom SA na warszawskiej giełdzie wyceniany jest na niemal 2 miliardy PLN. To firma, która od 2005 roku tworzy innowacyjne platformy do komunikacji w chmurze (:CPaaS). Dziś w naszym studio gościmy Krzysztofa Szyszkę - współzałożyciela i CEO Vercom SA. Rozmawiamy nie tylko o karierze i zawodowym życiu Krzysztofa, ale też odkrywamy tajniki modelu biznesowego Vercomu. Kim był pierwszy klient, który rozpędził rozwój spółki? Dlaczego biznes, który nie ponosi porażek, może się nie udać? Czym różni się mentalność przedsiębiorców i firm zza oceanu od naszej i jaki ma to wpływ na rozwój? Na które obszary komunikacji w biznesie warto położyć szczególny nacisk? Dlaczego Vercom zdecydował się na przejęcie MailerLite i jak to zrobił? Jak umiejętnie przeprowadzić Post Merger Integration? Jesteś ciekawy? Zapraszamy do słuchania! ***

“It's interesting that the trifecta, the UCaaS, CCaaS, CPaaS have all become relevant to enterprises,” says Sanjay Srinivasan, Chief Architect, GM, SVP, Business Services, Vonage. Sanjay will be speaking at the Cloud Connections 2024 event in April: Seizing the CPaaS advantage. “From what I'm observing, there's a distinct change in the buyer behavior that I've seen in the past year, starting maybe a year and a half ago, but then now it's firmly rooted in the past enterprises, the CPaaS buyer, which rarely there was one because that world was new to them, the UCaaS buyer and the CCaaS buyer were all different, different departments, different decisions, different budgets, et cetera. But in the last year and a half, certainly we can see that UCaaS and CCaaS buying is coming together. And this is a strong trend.” In this short podcast we catch a glimpse of how CPaaS is moving beyond the developers and onto the big stage of major enterprise deployment. CPaaS is an opportunity. Visit www.vonage.com

“AI technologies are definitely maturing, and more and more communications providers and technology developers are using AI to enhance their solutions,” says Elka Popova VP and Senior Fellow for Connected Work Research, at Frost and Sullivan. “I think at the moment most of the AI-powered innovation that we're seeing is in contact center, more specifically contact center as a service, and to some extent in cloud meetings. There is, however, huge potential to continue to enhance voice communications, analytics tools, and other parts of kind of the broader business communication space using AI technologies. And I think the onus is on the vendor community to figure out which AI-powered features and capabilities need to be table stakes and provided to customers free of charge and just kind of used to create customer value but not necessarily create revenues.” Popova will be one of the featured panel members on a session labelled: Forecasting the Cloudscape: Navigating Present Realities and Future Horizons of Communications, UCaaS, CCaaS, CPaaS, Security: Crafting the Ultimate Collaboration Suite for Revenue Growth. Popova's work focusses on UCaaS, Collaboration and the Future of Work. She has spoken and participated in CCA events and is widely respected expert on these markets and trends. “And then there will be other features and capabilities that will have to be offered at a premium. And once the vendors monetize these capabilities, I think this will kind of elevate the industry to a different level.” Visit frost.com Visit CloudCommunications.com Register for show at https://www.cloudcommunications.com/events/cloud-connections-2024      

Episode 89 discusses Mobile Services with Paul Ruppert.Based out of Gaithersburg, Maryland, Paul Ruppert serves as President for Global Point View LTD, a strategy consulting firm that provides insight to technology companies.Paul Ruppert is an experienced executive in the field of CPaaS and Mobile Services, with a background in strategy consulting and holding two patents in global text messaging.He has worked in both the private and public sectors, utilizing a variety of skills at the highest levels of both.  He has generated over $400 Million in Direct Sales, is a skilled negotiator, and has experience leading global commercial, product, and marketing teams.  He has also been involved in M&A deals in B2B SaaS Sales.Paul has a proven track record of success, including scaling startups to billion-dollar valuations, forming global partnerships, and managing $130 Million business P&L's.His clients include Facebook, MasterCard, Western Union, and private equity firms looking to leverage mobile services in their digital plans for conversational commerce.The Business of Business, topics are divided into 4 Categories: Management, Operations, Sales, and Financial. Target Audience is Business Owners, C-Level Executives, Management, and anyone considering starting a business. Support the showHelping You Run a Successful Profitable Business !For Business Consulting or to be a Podcast Guest - Contact me at: www.bcforg.comLinkedIn: https://www.linkedin.com/in/brian-fisher-72174413/

Crexendo Breaks Records with Outstanding 36% User Surge in 2023, Podcast, Second Part “Our secret sauce is everybody works hard,” says Jeff Korn CEO at Crexendo. “Everybody at the company will do what's necessary and frankly our customer services I said before a second to none and if you have a problem you can pick up the phone, you can call Doug Gaylor, you can call me, you can call our vice presidents and we will answer and we will work to resolve it. Give that a shot at Microsoft that is never going to happen and that is one of the reasons we are now being able to pull customers who are leaving the number one and number two platform providers in the country.” In this podcast Korn is joined by President and COO of Crexendo, Doug Gaylor. Gaylor points out that the company's high rate of growth is occurring on two levels. 220 licensees selling the platform experienced significant growth and 21 new platform providers are selling the platform. “And those platform providers are… coming from Microsoft and coming from Cisco and coming from Asterix and other platforms out there,” says Gaylor. “And then we're also seeing a lot of individual growth coming from our direct customers as well. We saw 11% organic growth just in that sector just in Q3.” Gaylor note that Crexendo has grown larger than 8x8. “If somebody needs all soft phones, great if somebody wants to go with all mobility, that's no problem,” adds Gaylor. We learn how Crexendo is helping customers makes wins with CPaaS and AI. “If somebody mentions a word We can have that trigger an action to bring a sales manager or bringing a supervisor onto that call immediately So that they can handle the situation maybe better than the customer service agent that's handling that call So we're seeing a lot of applications for AI and the best part about a dug is that these applications They used to be fortune 500, Fortune 1000 type applications because they were so expensive.” Crexendo's flexible model allows for customization and scale. The model can be suited for a small organization or a large enterprise. We hear that this model, combined with a hands-on approach, and a personal level of involvement by the leadership team, is driving growth. Visit www.crexendo.com

TADHack is the largest global hackathon focused on programmable communications since 2014. The event has helped tens of thousands of developers and innovators use programmable communications (UCaaS, CPaaS, CCaaS, AI, vCon, IVR, Telecom API, etc.) to solve real-world problems). TadHack will take place in the weekend before Enterprise Connect 2024, and the winners (there's a $3K prize) will be announced on Tuesday at a scheduled event at EC24, at the Gaylord in Orlando. The hackathon will take place at the nearby Valencia College West Campus, in person and online. In this special Cloud Communications Alliance and TR Podcast, Alan Quayle Founder TADHack, TADSummit and Thomas Howe, of Strolid, discuss why everyone should consider participating: “Innovation is not the sole domain of developers, everyone can innovate,” says Quayle. Thomas Howe, of Strolid, discusses their creation, vCon, being standardized by the IETF, a PDF for conversations. Strolid is a sponsor. They created. It's going to be important for all communications companies in our industry. What may be interesting for your audience is at TADHack we have 2 categories of entries: Showcases and Hacks. Explained here in the rules: https://tadhack.com/2024/hackathon-rules/. Hacks are what developers create. A Showcase could be an idea about how a UCaaS, CCaaS, Conferencing, or good old telco could use vCon. Strolid wants to see application ideas, and Showcases get free publicity at TADHack, and in the EC24 session. A showcase is simply a short video about the idea, with perhaps a couple of slides. We've had Showcase submitted since the first TADHack in 2014. Innovation is not the sole domain of developers, everyone can innovate. TADHack enables developers (hack) and innovators (showcase) to share ideas on using the TADHack sponsors' technologies (STROLID with vCon). A showcase is simply a short presentation of an idea about how you can use the sponsors' technologies in your business. Previous TADHack sponsors include: Cisco, RingCentral, Jambonz, Avaya, Telnyx, Subspace, Simwood, Sagoma, NTT, Flowtoute, Matrix, Tropo, Temasys, Ericsson, Vidyo, Telestax, Symbol.ai, Stacuity, Huawei, Oracle, Ubuntu, Google, Nexmo, and more. https://tadhack.com

Crexendo leadership thinks that different business model and interest in preserving partner equity, helps achieve growth, CPaaS, CCaaS, UCaaS coming together “It seems like yesterday we hit three million users. And in fact, back in 2022, we were ranked the fastest growing of the highest growth rate in North America for third-party platforms selling through service providers. 2023, we kept going. I mean, the growth of that of our business has been accelerating,” says Jason Byrne, SVP of Marketing for Crexendo. Crexendo is maintaining a growth rate that is twice that of the industry as whole, meaning that the company is also growing market share. Byrne tells us that “Cultivating a community-based or a community of service providers,” and then offering them a equity building approach to the market, has been a key to the company's success. “We have hackathons, tons of educational resources, you know, really keeping that communication channel open between themselves, not just us, right? The biggest, I think, one of the most positive things when using that, our platform as a service provider built in our platform is that community where folks, other service providers will exchange information, exchange what's working, what's not, and how to combat those bigger goliaths out in the industry…At the very core of the NetSapiens platform and the Crexendo approach has been to put the control back in the service providers hands and both on the commercial model.” Crexendo's pay for what you need model vs a fixed seat by seat, pay for license by license, even when many of those licenses are not being concurrently utilized at all hours, is another major, disruptive element. Byrne also takes us into the near future, where he sees UCaaS, CCaaS and CPaaS, basically coming together into new, connected offerings, that will enable the Crexendo partners to offer fresh ideas to their customers. Visit www.crexendo.com

UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant.In this session, we discuss the following:What challenges businesses face in their cloud migrationHow CPaaS can assist in an organisation's cloud migrationHow Continuant Connect supports voice solutions like Microsoft Teams Calling

“Customers are eventually going to have one platform for their internal Unified Communications and their external communications, such as contact centers,” says Prasad Krishnamurthy, Senior Vice President Ozonetel. “Today business processes are happening in silos. We break the silos and make it one giant platform for the users.” Prasad adds, “So what we see with the increasing use of AI and Machine Learning, combined with the requirement for omnichannel, digital channels, is a huge potential for the partnership between Crexendo and Ozonetel, actually making a difference in the marketplace.” Prasad describes Ozonetel as, “…an AI driven, full stack, CX platform.” In this podcast we learn that includes a CPaaS piece and a contact center piece. Adding multiple digital channels enables the contact center to reach customers across a range of social media platforms, as well as voice and text. Putting all this together with Crexendo's platform, is game changing in the CCaaS market. Significantly this opens new partner opportunities.  Recorded at the recent Crexendo NetSapiens Platform User Group Meeting, Prasad outlines how highly practical applications from AI can now deliver approaches that gives partners distinctive solutions to offer. Prasad tells us that industry watchers believe this represents a $38 billion market. Visit www.ozonetel.com

Crexendo's NetSapiens Platform Winning Share, Growing Fast, in the Service Provider Market, Podcast: Crexendo Partner Growth Outpaces Industry Growth Crexendo's President, and COO, Doug Gaylor, says that Crexendo now serve over 220 licensees and has been adding at a pace of 18 new logos, in 2022 and again in 2023. That's made Crexendo's NetSapiens platform the third largest and the fasted growing in the massive US domestic market. In this podcast, recorded at the Crexendo #UGM23, Doug is joined by Jon Brinton, Crexendo's CRO. We learn that as Cisco and Microsoft raised prices, Crexendo gained share, partners and enterprise customers over the course of the years since Crexendo and NetSapiens came together. “As they ignore their customer base, we've been getting knocks on the door,” says Doug. The growth has been documented by independent third-party analysts and was visible in the event held this past week in Scottsdale. Branding: Crexendo Partner Growth Outpaces Industry Growth Other available platforms seem to have been moving away from enabling partners to brand their services. Doug discusses what he describes as, “a more overt move to WebEx and WebEx calling, with the Cisco brand on it. With our solution its 100% brandable to the customer.” Doug notes that Crexendo serves 3.5 million users around the world all the while enabling their partners to own their customer relationships, develop their own brands and with API 2.0, be able to customize experiences and services to customer needs. Jon notes that most Crexendo licensees are growing faster than the industry is growing. Doug notes that Crexendo is now gaining ground in the international market. Crexendo's typical licensee is a company that has migrated from a different platform, attracted by the per-use model, and the brand development opportunities. UCaaS, CCaaS, CPaaS, CX and ease of application Jon updates us on Crexendo's commitment to develop new CCaaS and CX experiences and options and we learn how Crexendo is committed to making CPaaS an engine for further partner growth. Crexendo is also taking the approach of creating a large community of ecosystem solution partners who can give licensees a large portfolio of connected technologies to sell. Visit www.crexendo.com Crexendo News

Trevor Francis CPaaS is designed to provide businesses with the tools to implement communication features into their existing software without having to build them from scratch and can improve SMS and MMS services. CPaaS is being advertised as the new UCaaS, offering new capabilities and easier upkeep. Meanwhile AI is growing in use in the telecom market. However, many carriers don't quite know where to begin. AI can help telcos identify problems before they occur, and help carriers take proactive steps to prevent outages and provide customers instant assistance. Trevor Francis, Founder and CEO of 46 Labs, has built voice and data networks on four continents, and has multiple decades of experience developing cutting-edge digital transformation solutions for large enterprises and service providers. In this podcast Trevor takes us on an overview of the practical application of these technologies and offers insight on how 46Labs is working with their clients. 46 Labs orchestrates the world's connectivity™. Powered by the industry leading PeerEdge® Connectivity Fabric and providing the only unified platform to manage global connectivity, 46 Labs enables IT leaders to deliver value and efficiency through its suite of digital infrastructure and business connectivity solutions. Industry innovators in healthcare, telecom, finance, retail, transportation, manufacturing, education, and government rely on 46 Labs to bring together and interconnect the foundational infrastructure that powers their success. Learn more information about 46 Labs at 46labs.com.

“We're helping companies in their digital transformation journeys,” says Ivan Ostojic noting that the company is a Gartner Magic Quadrant ‘Leader' for CPaaS. We are told that Infobip has favored investment in solutions over marketing, allowing the work to speak for itself. Infobip is one of those companies that touches the daily lives of millions of people, even though they may never know the name: Infobip. On a busy day such as Black Friday, Infobip processes over three billion messages, without delays. “It just has to work,” adds Ostojic. In this podcast recorded just after Ostojici made a speech on the rise of super apps and the rise of generative AI, as last week's Mobile World Congress, we learn about the layers of Infobip's solutions as well as the large mega trends that are changing the way companies and customers communicate, buy, and sell. We learn about a ‘third pillar' of communication that Ostojic sees as empowering consumers to buy or experience, products and services, basically on voice command. We learn how Infobip democratizes interactions between business and people. About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. www.infobip.com More Infobip News Infobip Partners with Adobe to Enable Native SMS Capabilities Infobip launches Click-To-Chat Plus Analytics for seamless social media ad conversions Infobip recognized as communications platform Leader by analyst firm Gartner®  Infobip democratizes interactions between business and people

Role AI plays in the contact centers and why human involvement is critical, Cisco looks to AI to improve EX, cut agent churn by improving human involvement “The concern has been ‘Will AI replace my job?',” Lorrissa Horton, SVP/GM and Chief Product Officer and Collaboration at Cisco. Horton recognizes that this might occur where the agent is still doing the simplest tasks. “The reality is that where we see the human value is where it's not simple Q&A but actually these complex tasks and the complex conversations that require empathy, that require knowing the concern that your customer has and that where it will be handled very differently than a virtual agent.” “I think we will see agents turn into, basically, knowledge workers.” Horton sees AI as freeing agent time from some of the repetitive tasks that take their toll on mental health and morale. She sees a future for agents as holding a more stimulating, rewarding, and interesting workload: from task work to answer seeking. Even the metrics will change, from handle time to customer satisfaction. It has been the year that AI broke into the popular imagination as the next great disruptive force, fear over job loss and human displacement has often outpaced optimism over a newfound tool to remedy problems. In this podcast Horton a fresh take. As we discuss the role AI plays in the contact center, Horton makes the case that AI can help improve employee experience, as AI is deployed to manage the simpler bits of customer traffic. Expanding on Cisco's vision of the new contact center, that was presented at Cisco Live 2023, Horton offers a vision of very different environment than what has come before in this space. Using Ai, she describes a place where people are learning from people, where best approaches and practices to challenges are shared, but in an environment that is agent and employee friendly. Hortons notes that when we look at health care and finance, which are already a very large share of contact center activity, human to human conversations will remain central, while new AI technologies will help agents learn, and learn. AI, CPaaS, stepped up use of texting, will transform the contact center, as we have known it. Visit www.Cisco.com Cisco Webex, Contact Center https://www.webex.com/customer-experience/contact-center.html View on YouTube https://youtu.be/Vj8-P09AVuQ?si=cOTdCox-U4Y0NU4u        

เทคโนโลยีในการสื่อสาร คือเทคโนโลยีที่ได้รับการพัฒนาตลอดมาเพื่ออำนวยความสะดวกให้กับคนทั่วโลก ไม่ว่าจะเป็นรูปแบบภาพ เสียง หรือข้อความ . โดยเทคโนโลยีการสื่อสารที่ก้าวล้ำทำให้ภาคธุรกิจสามารถพุ่งความสนใจไปกับตัวงานหรือการส่งมอบประสบการณ์ที่ดีให้กับลูกค้าได้ มันช่วยทำให้ประหยัดทั้งเวลาและทรัพยากรไปได้อย่างมาก . ซึ่งในวันนี้คุณ ธารินทร์ จงประเจิด CEO จาก 1Moby จะมาเล่าให้ฟังว่า CPaaS คืออะไร และจะช่วยธุรกิจของเราได้อย่างไร . Tech Monday x 1Moby . หากใครสนใจสามารถดูรายละเอียดเพิ่มเติมได้ที่ Web 1Moby : https://bit.ly/3Yh6MnK Web TBS : https://bit.ly/3QnyhKl Web Movider : https://bit.ly/45tvx2A . . #1Moby #ThaibulkSMS #TechMonday #missiontothemoon #missiontothemoonpodcast

Updating the last century's last mile “It has to start at the edge and then work towards the core,” says 46 Labs CEO, Trevor Francis. But the edge is large, and migration can be costly. At a moment when we are discussing the possibilities of AI, a 5G enabled hybrid workforce and CPaaS, telecoms and enterprises can't ignore a giant legacy infrastructure investment, the enormous copper legacy networks. In this podcast, Francis outlines the problems carriers and enterprises are facing this modernization process. We take on compliance issues, with an eye to the still existing regulatory framework that exists. Francis tells us about approaches that begin in the core. “It's a little bit of pull and a little bit of push,” says Francis of the step by step, phase by phase process. “The last mile has to be replaced,” Francis outlines, but we learn that there are so many systems that any migration impacts, that organizations must look at each step. We learn how 46 Labs can help in this by offering ways to avoid having a complete rip and replace. 46 Labs can solve for outdated network issues in real time without having to overhaul the entire system. While replacing the network is the ideal choice, those who cannot make the massive change must turn to software providers who can monitor and update network technology that poses a risk to users.

Paul Ruppert is a Harvard graduate, skilled negotiator, CPaas veteran and holder of 2 tech patents. He's currently the CRO at Global Point View Ltd. Paul Ruppert has a successful track record in the technology industry, having generated $400 million in tech sales over the past 10 years and engineered multiple trade acquisitions. His clients include Facebook, MasterCard, Western Union, and private equity firms such as National Bank of Kuwait, HIG Capital, Warburg Pincus, and One Equity Partners. For more info please visit http://linkedin.com/in/paulruppertintl. --- Send in a voice message: https://podcasters.spotify.com/pod/show/techandmain/message

In this episode of Tech Talks Daily,I chat with Paul Ruppert, a Harvard graduate, skilled negotiator, CPaaS veteran, and holder of 2 tech patents, as they explore the world of mobile technology, messaging, and telecommunications. Paul shares insights from his impressive career, which includes launching Messaging Trust with AT&T, a cybersecurity solution that generated $6 million in its first year and won the GSM Association's global product award for "Best Cyber Security Solution. Paul discusses his involvement in the development of voice-activated personal assistant technology, as well as the future trends in the telecommunications industry, including asynchronous messaging for customer care and the integration of various communication platforms through data management. We also delve into the potential of text messaging for businesses to engage with customers and the emergence of quantum computing and its applications in the industry. Paul shares his perspective on innovation and staying competitive in a rapidly evolving tech landscape, emphasizing the importance of humility, agility, and adaptability. With a track record of generating $400 million in tech sales and engineering multiple trade acquisitions, Paul has worked with clients such as Facebook, MasterCard, Western Union, and private equity firms like National Bank of Kuwait, HIG Capital, Warburg Pincus, and One Equity Partners. He shares valuable insights on emerging trends, such as Quantum Computing, AI, Conversational Commerce, and Secure Authentication. Listen in as we discuss global telecoms and messaging megatrends, uncovering the secrets to staying innovative and competitive in the rapidly changing technology industry. Learn about the potential of cutting-edge technologies like quantum-safe cryptography and the importance of leveraging technology to enhance customer engagement.

Success in the world of technology requires not just innovation, but also strategic partnerships, skilled negotiations, and a relentless pursuit of growth. It's about having the right people, the right intentions, and always staying relevant in an ever-changing landscape. In this episode of 5G Talent Talk with Carrie Charles, we're joined by Paul Ruppert, a Harvard graduate, skilled negotiator, CPaaS veteran, and holder of two tech patents. Paul shares his secrets to scaling startups from zero to billion-dollar valuations, including how to negotiate high-stakes deals, build strategic partnerships, and stay relevant in a rapidly changing industry. He emphasizes the importance of continuous learning, adapting to new technologies, and always looking for ways to improve your skills. Tune in and learn from Paul how to drive growth and succeed in the world of technology.Love the show? Subscribe, rate, review, and share! http://broadstaffglobal.com/

Great conversation with Paul, we cover CPaaS, mobility, IoT, revenue creation, adoption rates in technology, pivoting and advice for technologist looking to expand their offerings. This is the way. In addition, a student of the Stoics. If you are not familiar with the Stoics and Marcus Aurelius, Ryan Holiday makes it easy to understand, check out his Daily Stoics Podcast and books.   Paul ask a great question you need to ponder, even answer at the end of the episode.  And he gives some great advice on how to handle your answer. CEO Global Point View – CPaaS, Mobile Services expert, Start up scaler, Global Sales expert, Negotiator, Strategic Partnerships Paul Ruppert is a veteran CPaaS and mobile services executive, strategy consultant and holder of 2 tech patents enabling global text messaging, with career experience in both the private and public sectors applying a range of multidisciplinary skills exercised at the highest levels of both arenas–from corporate boardrooms to the White House. He has generated over $400M in direct sales, is a skilled cross border negotiator, technology innovator and strategic partnership driver with two decades leading global commercial, product, marketing teams and M&A deals in B2B SaaS sales. Prior to entering the private sector, with a Harvard masters graduate degree Paul served over a decade in policy and political roles as an legislative assistant to a US Senator, economic development advisor to a cabinet Secretary, a technology industry lobbyist and White House staffer. His private sector achievements are exceptional including scaling startups from $0 to $Billion valuations, forging global strategic partnerships, doing business in 80 countries, working with private equity and $B enterprises managing $130M business P&Ls, and managing cross border, cross cultural teams of teams having lived in the US, France and China. Paul is the President of Global Point View Ltd, a strategy consulting firm providing insights to technology companies seeking guidance on focus, strategies and plans via scaling, partnerships and acquisitions. His international clients have included Facebook, MasterCard, Western Union, Liveperson, Infobip, private equity and venture firms looking to leverage mobile services in their digital plans for conversational commerce. More on Paul- https://www.linkedin.com/in/paulruppertintl/Infographic on Paul-https://www.slideshare.net/pruppert/paul-r-ruppert-mobile-exec-graphicSupport the show

SMS has excellent response rate. “It gives you everything you need within the traditional telecom industry,” says Glenn Stansbury of Infobip. Discussing Infobip's acquisition of Peerless, Glenn gives us a big picture of an integrated company that delivers solutions across the telecom spectrum, from carrier capacities, Teams, and SMS, MMS, OTT as well as video, voice and IVR. The company also has a global verse a national footprint. “It is a more efficient way to engage,” adds Stansbury, noting that AI has been deployed to offer quick responsiveness and more choice. “The days of pure voice are gone,” says Stansbury, making the case for MSPs to partner with a company offering the communications mediums, they want and use. The company's strong CPaaS background means more innovative possibilities. Visit www.infobip.com

Chief Marketing Officer at TelcoBridges and TR blogger, Alan Percy, joins Doug Green in a podcast recorded at ITEXPO. Percy discusses two sessions on STIR/SHAKEN: Living with STIR/SHAKEN, and the impact of STIR/SHAKEN on the enterprise. Percy also participated as judge in the CPaaSAA Showcase, where four CPaaS solutions were compared. Alan also participated in a marketing, in an all-star panel, including many industry leaders in the field of content. Meanwhile, the company featured their network transformation solutions, helping companies leave behind legacy gear, along with some new solutions for evolving rural carriers. Look for video sessions to be lined here on TR and at https://telcobridges.com/.

Haitham El-Hanafi Head of Sales from SpeechLogix, is one of the four contestants participating in the CPaaS Showcase Challenge at ITEXPO on February 14th at ITEXPO. Haitham is joined by Kevin Nethercott, Managing Partner of the CPaaSAA who will be both hosting and judging the event. SpeechLogix shared that they have been nominated as a best platform for 2023 services providers at Enterprise Connect. Haitham will be presenting his award-winning platform as part of his omnichannel demo that he is hoping will carry the day and win the challenge. In this podcast, we learn about this offering and how it adds yet another way to leverage CPaaS for new product offerings. Visit www.speechlogix.com

Ease of use touted iotum, a pioneer in video and audio solutions, is dedicated to creating innovative products and services that improve remote communication. Its platform is designed to seamlessly integrate with existing systems, allowing you to connect with your audience in real time on any device, from any location worldwide. iotum provides a white-labeled UCaaS solution, including meetings, webinars, chat, and more, which can be easily accessed through user-friendly SDKs, APIs, and Webhooks as a CPaaS offering. Visit iotum CPaaSAA ITEXPO

Coffee with Craig and James, the Channel Futures podcast, welcomes Scott Kinka, chief strategy officer with Bridgepointe Technologies. Bridgepointe is truly one of the hottest companies in the channel, growing both organically and inorganically, via acquisition. The guys also give you your first taste of the keynotes and conference sessions at the upcoming Channel Partners Conference & Expo, May 1-4. We told you last time about keynote speaker Capt. Scott Kelly, but that's far from all. From a guy who lived in a van to a NASCAR driver, there's some really cool content on tap. We talk about it in this podcast. And that's just scratching the surface. Craig and James also will discuss the news of the week, including the staggering number of layoffs impacting the channel. Communications platform as a service (CPaaS) is also a topic, as Channel Futures introduces a new video segment. If you want to see us on video, head over to Channel Futures: https://www.channelfutures.com/podcasts/coffee-with-craig-james-episode-118-bridgepointe-technologies

The great CPaaS bakeoff, cookoff, showcase is done. Recently, the leadership of the cloud communications community converged on Fort Lauderdale, where the CPaaS Acceleration Alliance hosted a special CPaaS Showcase as a part of the CCA Cloud Connections 2023 event. The overall winner of the event was BroadSource. Their secure financial transaction solution won $15,000 and a free membership in the CCA, valued at $10,000. In this podcast, Kevin Nethercott (and his signature special CPaaS jacket, worn for the whole special CPaaS Podcast Series), sits down with Doug Green to review the event and discuss what's next for the Acceleration Alliance and CPaaS itself. At the same time, Kevin reveals just how close the contest was, as the four contesting companies offered not only different approaches to CPaaS but wholly different use cases. BroadSource won the overall contest and went home with two more wins, getting the nod as the “people's choice” and catching the commercial viability win, since their use case, the secure collection of, money with a customer credit card, would be such a common and widespread application. BroadSource was also recognized for ease of use. Meanwhile, Radisys racked up a big score for innovation, after doing a live demonstration of what Nethercott described as “an elegant API” that enabled direct translation between Mandarin and English in what could be a contact center agent to customer use case. Braidio came in with yet a different approach, offering large enterprise like messaging and engagement tools that could be made available to smaller firms. Vonage came in with a solution that was somewhat like Radisys but offered critical sentiment analysis and got the nod for integration as their solution was seen as working smoothly with platforms such as Salesforce. “They all did an excellent job,” said Kevin, noting that all four solutions were not only demonstrated as fully operational but are ready to go, available for commercial deployment, today. Visit Cloud Communications Alliance Visit Cloud Connections 2023 Visit CPaaSAA Visit BroadSource Visit Vonage Visit Radisys Visit Braidio Watch the Podcast Series

Haydn Faltyn Cloud Connections 2023 CPaaS Showcase Meet Haydn Faltyn, CEO of BroadSource “We want to bring what we call, secure payments, as a differentiated product offering, to the CCA,” says Haydn Faltyn, CEO of BroadSource. In this sixth part of our podcast series on the CPaaS Showcase at Cloud Connections 2023, Faltyn is joined by Kevin Nethercott, Managing Partner of the CPaaSAA who will be both hosting and judging the event. Previous episodes of this series include Clark Peterson and Evan Kirstel, who will also be hosting and judging the showcase. “We know that security is a huge issue,” says Nethercott, who is happy to see the CSPs being offered a secure payments financial solution. BroadSource is among the small group of companies that were present at the creation of the CCA and at the dawn of cloud communications. In this podcast, Faltyn links decades of service to the cloud communications community and innovations to the CSPs to BroadSource's ideas on CPaaS and creating very practical, applicable products that the CSPs can deploy to create new experiences for customers. Kevin Nethercott In this podcast series and at the CPaaS Showcase we will not only learn about the importance of this technology but the larger transformative picture of how this technology is set to revolutionize the way people communicate by voice, by video and much more. Visit Cloud Communications Alliance Visit Cloud Connections 2023 Visit CPaaSAA Visit BroadSource

Noah Kamrat is the Co-founder and CEO of IP Link Technologies Group and Signalmash, a CPaaS platform that seamlessly incorporates programmatic voice and messaging into any workflow or app. He started his career in telecommunications at MCI, and then took the skills he learned there into a leadership role as the director of National and Key Accounts at Frontier Communications. From these experiences, Noah has a deep understanding of how telecommunications works and reinvents it into the Signalmash platform, making it stand out from its competitors. Noah's passion and interest in creating and supporting social change is something that largely impacts the vision of his business and the influence he wants to have on society. Along with being an advocate for inclusion and diversity, Noah holds a strong philosophy that measuring the success of a business is not solely about profit, but also how you treat your employees, customers, and the community as a whole. In addition to growing his business and giving back to the community, Noah also carries a passion for music. He has been playing bass as well as guitar since he was 5 years old and loves classic rock, jazz, and bluegrass. Noah's interest in improvisation and the creative process applies to both his music and business philosophy. Read the show notes here: https://arcbound.com/podcasts/ Links: Homepage: Arcbound.com Services/Work with Us: https://arcbound.com/work-with-us/ About: https://arcbound.com/about/ Founders Corner: https://arcbound.com/category/founders-corner/ Connect: https://arcbound.com/connect/

Noah Kamrat is the Co-founder and CEO of IP Link Technologies Group and Signalmash, a CPaaS platform that seamlessly incorporates programmatic voice and messaging into any workflow or app. He started his career in telecommunications at MCI, and then took the skills he learned there into a leadership role as the director of National and Key Accounts at Frontier Communications. From these experiences, Noah has a deep understanding of how telecommunications works and reinvents it into the Signalmash platform, making it stand out from its competitors. Noah's passion and interest in creating and supporting social change is something that largely impacts the vision of his business and the influence he wants to have on society. Along with being an advocate for inclusion and diversity, Noah holds a strong philosophy that measuring the success of a business is not solely about profit, but also how you treat your employees, customers, and the community as a whole. In addition to growing his business and giving back to the community, Noah also carries a passion for music. He has been playing bass as well as guitar since he was 5 years old and loves classic rock, jazz, and bluegrass. Noah's interest in improvisation and the creative process applies to both his music and business philosophy. Read the show notes here: https://arcbound.com/podcasts/ Links: Homepage: Arcbound.com Services/Work with Us: https://arcbound.com/work-with-us/ About: https://arcbound.com/about/ Founders Corner: https://arcbound.com/category/founders-corner/ Connect: https://arcbound.com/connect/

Ivan Ostojic was recently named Chief Business Officer of Infobip, the Communications Platform as a Service (CPaaS) which, in 2020, became the first Croatian company to reach unicorn status. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Ivan joins me on Tech Talks Daily to share the story behind the company. We discuss the new Adobe partnership and how the company introduced SMS and WhatsApp messaging for Adobe Commerce customers. This means customers can get real-time alerts via texts or WhatsApp with information related to stock levels, personalized special offers, and order tracking, adding value to the Adobe Commerce experience. We also discuss how Infobip recently secured funding of $500m, advised by Morgan Stanley and led by funds managed by the Credit Group of Ares Management Corporation and funds and accounts managed by BlackRock. We also explore several macro trends in the API market, the rise of CPaaS, the unicorn effect, and more.