Podcast appearances and mentions of danielle crop

#DataScience #CustomerExperience Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business goals?To address these questions and more, we speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud. This episode explores how Albertsons, with over $62 billion in revenue and 325,000 employees, uses data across the company to improve operations and deliver better and more personalized products and services to customers.The conversation includes these topics:-- On data collection for customer experience-- On data sources that drive customer insights-- On how to use data science for customer experience and personalization-- On ethical considerations of data in customer experience-- On data science talent and the data team at Albertsons-- On building a data culture-- On using data science to deliver business value-- On aligning data strategy and business strategy-- On the Chief Data Officer role-- On customer experience metrics and measuring data performance-- On using data to deepen customer relationships and customer loyaltyRead the complete transcript: https://www.cxotalk.com/episode/data-strategy-customer-experience-google-albertsonsStay up to date with upcoming episodes: https://www.cxotalk.com/subscribeDanielle Crop is the Senior Vice President and Chief Data Officer at Albertsons and is responsible for building and executing a world-class central data strategy that delivers benefits for the customer regardless of whether they shop in store or on the company's digital platforms. Her work uses machine learning and advanced data science capabilities to enhance performance across Albertson's businesses and markets.Bruno Aziza is Head of Data and Analytics at Google Cloud. He specializes in scaling businesses & turning them into global leaders. He has helped companies of all sizes: startups, mid-size, and large public companies. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) and AtScale. He was at Business Objects when they went IPO (after acquiring Acta and Crystal Reports, and before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant.

Danielle Crop is Chief Data Officer (CDO) at Albertsons Companies, a recent transition from her nine-year term as CDO for American Express. Throughout her career, she has orchestrated big data projects that have exponentially increased customer conversion rates and helped millions of customers make smarter purchasing decisions. In this episode of More Intelligent Tomorrow, Ben Taylor talks to Danielle about the role of creative design thinking in data, how ethics can help us avoid unconscious bias, and how data science mitigates retail shrinkage. Danielle shares astute observations about what data scientists and business leaders need to learn from one another, why “Know Thy Data” remains the first law of statistical inference, and why you can never replace human relationships in data science. Understanding Business Problems 85% of AI projects fail today, arguably due to a lack of understanding how an AI project should be driving toward business value. Yet often data science teams are far-removed from business teams. Danielle works to enable her data scientist teams to fully understand how their company makes money and what they can do to help their company make money.“If you don't understand the problem, you can't solve it. You have to enable that understanding for data scientists. It's about creating an opportunity to learn about the business. I make sure that my teams get into the stores and actually work there. ”Retail is very complex, both in the way that it makes money and in the way that it needs to be managed. There are a lot of people involved and there is a lot of room for error. Knowing how data is created and used, where it comes from, and how it can be used to optimize value can make or break the success of any AI project. “Know Thy Data is the first law of statistical inference. You have to know where your data comes from.” Shrink occurs throughout the retail supply chain and illustrates this complexity. Perishables expire, purchases are returned, or items arrive damaged from a vendor: this “entropy of retail” is extremely difficult to forecast and control. Having an intimate understanding of data sources and data gathering techniques has been shown to help control this endemic problem. In the end, retail is about people. Data science can be used in retail to help customers make informed, contextual choices at the point of a purchasing decision. For example, there is a lot of data available on the link between what you eat and how long you live. Making that data actionable could change peoples' lives. Listen to this episode of More Intelligent Tomorrow to learn: How business value thinking can improve AI project outcomesThe important distinction between the discovery aspect and the modeling aspect of data How ethics can tackle the problem of unconscious bias in data science  How data science is used to mitigate the “entropy of retail”How AI can help people make better buying decisions 

E25 Danielle Crop from AMEX and Dana Brownlee from Professionalism Matters In this episode of Project Management Office Hours Joe Pusz, PMO Joe, and his guests Danielle Crop from American Express and Dana Brownlee from Professionalism Matters take a deep dive into Agile Transformations discussing the AMEX Portico project, Managing Up from Dana’s new book […] The post E25 Danielle Crop from AMEX and Dana Brownlee from Professionalism Matters appeared first on Business RadioX ®.

In this episode of Project Management Office Hours Joe Pusz, PMO Joe, and his guests Danielle Crop from American Express and Dana Brownlee from Professionalism Matters take a deep dive into Agile Transformations discussing the AMEX Portico project, Managing Up from Dana’s new book and also the new Women in Product group in Phoenix.Danielle shares her unique story working her way through various industries and careers prior to landing at American Express. She details the history of the Portico project to complete an Agile Transformation at American Express. Danielle shares many insights and lessons from the 4 year journey including the origination of the Portico name. We also hear of the new Women in Product group Danielle helped found here in Phoenix. Dana shares the story which led her write her recent book, “The Unwritten Rules of Managing Up: Project Management Techniques from the Trenches” We learn the different types of bosses and techniques to deploy when working with these different types of bosses. Dana also shares the importance of building a “Culture of Candor” and how a collaborative work environment, as with Agile teams, is beneficial and necessary. During this episode we also shared a great offer from IIL, the International Institute of Learning to Veterans providing free access to the 2019 Leadership and Innovation Online Conference. The conference runs from March 7 – June 9 and Veterans get free access using code VETMENT. Register athttps://www.iil.com/leadership-and-innovation-conference/Tune in for upcoming shows with Project Management leaders and also Subscribe to the podcast on Apple Podcast, iHeartRadio, Spotify, Stitcher, Spreaker or your favorite podcast platform! Our next show will be March 21 with Ruth Pearce and Michael Donnelly.

In this episode of Project Management Office Hours Joe Pusz, PMO Joe, and his guests Jan Schiller from Berkshire Consulting and Kevin Jacobs take a deep dive into what makes a PMO successful, challenges in building a successful PMO, how to properly scope a PMO and much much more!Jan shares her story working her way up the ranks, serving in varying roles across multiple industries. It is a common career path that many of us have followed. Jan has used these experiences to help build a very successful consulting practice supporting clients with PMO buildouts, Agile Transformations and more. Visit her LikedIn Profile to get access to free tools to help in scoping and building your PMO - https://www.linkedin.com/in/janschiller/ Kevin helps us understand the challenges of leading a successful PMO in a corporate setting. We discuss his experiences, challenges, successes and importantly his real-world, proven recommendations. We also hear Kevin discuss the importance of the PMP certification and how a personal experience changed his view on this popular industry certification.Listen in to the episode to hear the stories Kevin and Jan share which paint a picture of a rewarding yet challenging career as a PMO leader. We covered a lot of ground in this chat and learned valuable lessons, heard shared experiences, and gained access to available tools and insights to help solve some of your PMO challenges.Tune in for upcoming shows with Project Management leaders and also Subscribe to the podcast on Apple Podcast, iHeartRadio, Spotify, Stitcher, Spreaker or your favorite podcast platform! Our next show will be March 7th with Danielle Crop and Dana Brownlee.

Danielle Crop is the VP of Application Experience and Platforms at American Express. She shares her journey helping the 168-year-old financial services giant transition into an Agile organization. Amex is fundamentally a digital company – they’ve never had brick-and-mortar branches – and have always been customer-centric. Today the challenge they face are the new ways of working within the organization. Some teams, such as marketing, that have traditionally used project management within their own silo, now have visibility into and are dependent on product teams to drive value. Learn how Amex approaches scaling agility through a center of excellence with deep product understanding and expertise that works closely with both the technology teams and the business. Crop also touches on some of the emerging technology American Express is using such as machine learning and AI. Accenture | SolutionsIQ’s Adam Mattis hosts at SAFe Summit 2018 in Washington, D.C. Reach our guest: LinkedIn www.linkedin.com/in/danielle-crop-b3565b17/ Reach our host: Twitter twitter.com/adammattis13 The Agile Amped podcast is the shared voice of the Agile community, driven by compelling stories, passionate people, and innovative ideas. Together, we are advancing the impact of business agility. Podcast library: www.agileamped.com Connect with us on social media! Twitter: twitter.com/AgileAmpedFacebook: www.facebook.com/agileampedInstagram: www.instagram.com/agileamped/