Podcasts about consulting

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP#233 In episode 233, Coffey talks with Amy Jacobs about evaluating and investigating unique complaints. They discuss evaluating the credibility of anonymous complaints; deciding when to investigate versus monitor; retaining records of all complaints for institutional memory; handling requests for confidentiality and anonymity; responding to complaints from former employees; assessing credibility when performance issues exist; navigating complaints raised through attorneys or union representatives; managing interviews with legal counsel or representatives present; deciding between in-person and virtual investigations; selecting interview locations to preserve confidentiality; recording versus not recording interviews; controlling interview pace and scope; identifying unrelated but critical issues uncovered during investigations; communicating investigation outcomes to complainants and employees; preventing retaliation claims; and managing gossip and trust in the workplace after investigations. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Amy Jacobs, an employment lawyer, joined Employment Practices Solutions in 1997 and is a currently a senior consultant and shareholder. For 30 years, Amy and the other consultants at EPS have partnered with all sorts of organizations to build respectful and inclusive work environments. In addition to impartial complaint investigations, EPS provides a range of services including highly customized training programs - live, virtual-live, and on-demand; expert testimony in human resources and employment law; and a wide array of HR consulting services. Their client base includes Fortune 100 companies, small businesses, government entities, higher education institutions, and nonprofit organizations. Mostly importantly, EPS is dedicated to providing high-quality solutions that meet the unique needs of each organization. Amy Jacobs can be reached at https://www epspros.com https://www.linkedin.com/company/epspros About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 30 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 29 years are empty nesters in Fort Worth.  Learning Objectives:  Evaluate anonymous and informal employee complaints for credibility and risk. Apply best practices for conducting fair, defensible workplace investigations. Manage post-investigation communication to reduce retaliation and rebuild trust. 

The Church was designed to function as one Body made up of many diverse giftings, each playing a vital role in God's purpose. In this episode, we explore The Power of Collaboration and why the Body of Christ is healthier, stronger, and more effective when every gifting is operating as God intended.From an apostolic perspective, we talk about how unity does not require sameness and how Spirit-led collaboration allows truth to be preserved while gifts are fully released. When individual callings are aligned with Kingdom purpose, the Church moves beyond personal focus and into collective impact.This conversation invites the Church to embrace God's design for the Body and rediscover the strength that comes when we work together for His mission.

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis shares standout moments from past guests to explore how a true culture of quality—grounded in ISO 9001—can significantly boost employee engagement. The discussion explains why ISO 9001 isn't just about compliance, but about creating clarity, consistency, and support that reduce stress and help people succeed. Guests describe how involving employees in improvement work builds ownership, how recognition within a QMS-driven environment strengthens morale and retention, and how leadership and middle management together keep quality systems alive in daily operations. You'll also hear practical takes on competency-based training, overcoming resistance to change, and embedding ISO into the real rhythm of work. The episode wraps with a compelling reminder to treat employees like customers—through flexibility, continuous learning, and meaningful recognition—so organizations can build workplaces where people feel valued, engaged, and motivated to grow.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Maximize Your Hunt, host Jon Teater discusses various strategies for managing hunting properties, including the sale of chestnut trees, property design, and the importance of minimizing human intrusion. Guest Perry Battin is now supporting Whitetail Landscapes as a consultant and shares insights from his experience in the Midwest and Drury Outdoors, emphasizing the significance of understanding deer behavior and the role of data collection through trail cameras. The conversation also covers scent management and preparation for hunting, highlighting the need for careful planning and execution to maximize success in the field. In this conversation, the speakers delve into the intricacies of deer hunting, focusing on the relationship between deer behavior and human interaction, effective property design for hunting, food plot strategies, and the complexities of making hunting decisions under pressure. They emphasize the importance of collaboration and knowledge sharing in enhancing hunting success and land management practices.   takeaways Chestnut trees for habitat improvement. Designing hunting properties involves strategic tree planting. Minimizing overstory trees enhances habitat for deer. Understanding companion planting can improve tree growth. Intrusion management is crucial for successful hunting. Utilizing trail cameras effectively aids in deer tracking. Scent management is essential for hunting success. Planning hunting strategies based on weather and deer behavior. Learning from experienced hunters can enhance property management. Regularly reviewing trail camera data informs hunting decisions. The scent of farm equipment can be less alarming to deer than human scent. Using natural features like creeks can help conceal hunters from deer. Human activity on farms can sometimes have a minimal impact on deer behavior. Understanding deer dynamics is crucial for effective hunting strategies. Quality habitat is essential for attracting and holding deer. Designing hunting properties requires careful consideration of access and wind direction. Food plots should be strategically placed to maximize deer attraction at different times of the year. Collaboration with experienced hunters can lead to better land management decisions. Hunting decisions can be complicated by multiple deer and external pressures. Sharing knowledge and experiences can help others improve their hunting success.   Social Links https://www.facebook.com/perry.battin/ https://www.instagram.com/perry_battin/ https://whitetaillandscapes.com/ https://www.facebook.com/whitetaillandscapes/ https://www.instagram.com/whitetail_landscapes/?hl=en Learn more about your ad choices. Visit megaphone.fm/adchoices

The BTS team explore the challenges of character arcs, emotional stakes, and the impact of online discourse on media reception. Watch this episode on YouTube: https://youtu.be/G1Mml7V-vQ0Tricia's Coverage and Consulting: https://www.triciaaurand.com/

In this episode of Maximize Your Hunt, host Jon Teater discusses various strategies for managing hunting properties, including the sale of chestnut trees, property design, and the importance of minimizing human intrusion. Guest Perry Battin is now supporting Whitetail Landscapes as a consultant and shares insights from his experience in the Midwest and Drury Outdoors, emphasizing the significance of understanding deer behavior and the role of data collection through trail cameras. The conversation also covers scent management and preparation for hunting, highlighting the need for careful planning and execution to maximize success in the field. In this conversation, the speakers delve into the intricacies of deer hunting, focusing on the relationship between deer behavior and human interaction, effective property design for hunting, food plot strategies, and the complexities of making hunting decisions under pressure. They emphasize the importance of collaboration and knowledge sharing in enhancing hunting success and land management practices. takeawaysChestnut trees for habitat improvement.Designing hunting properties involves strategic tree planting.Minimizing overstory trees enhances habitat for deer.Understanding companion planting can improve tree growth.Intrusion management is crucial for successful hunting.Utilizing trail cameras effectively aids in deer tracking.Scent management is essential for hunting success.Planning hunting strategies based on weather and deer behavior.Learning from experienced hunters can enhance property management.Regularly reviewing trail camera data informs hunting decisions. The scent of farm equipment can be less alarming to deer than human scent.Using natural features like creeks can help conceal hunters from deer.Human activity on farms can sometimes have a minimal impact on deer behavior.Understanding deer dynamics is crucial for effective hunting strategies.Quality habitat is essential for attracting and holding deer.Designing hunting properties requires careful consideration of access and wind direction.Food plots should be strategically placed to maximize deer attraction at different times of the year.Collaboration with experienced hunters can lead to better land management decisions.Hunting decisions can be complicated by multiple deer and external pressures.Sharing knowledge and experiences can help others improve their hunting success. Social Linkshttps://www.facebook.com/perry.battin/https://www.instagram.com/perry_battin/https://whitetaillandscapes.com/https://www.facebook.com/whitetaillandscapes/https://www.instagram.com/whitetail_landscapes/?hl=en Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to The Chrisman Commentary, your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.In today's episode, we look at the trends across generations when it comes to home purchases. Plus, Robbie sits down with Next Belt Strategies' Jeremy Potter for a discussion on when companies should use external labor, why LinkedIn is an intellectual isolation ward, and final thoughts from the year that was in mortgage. And we close by examining market sentiment on the last full trading day of 2025.

I'm sharing some highlights from this Fruitful year which included this Abounding Faith for Today podcast being named “A 2025 Rising Star” and “A 2025 Binged Show” by Spotify for Creators!You can listen to the highlights, prayer and encouragement in this episode. You can find all the links I mention in this Miraculous Lovely blog post: https://www.miraculouslovely.com/2025/12/29/reflecting-on-a-fruitful-2025-nancy-gavilanes/ LINKS AND INFOGod-Given Dreams (NavPress) is available widely.My FIVE Christian living books and devotionals are available on ⁠⁠⁠⁠⁠Amazon⁠⁠⁠⁠⁠. Link to my articles in the Our Daily Bread devotional.Abounding Faith's Email Community: You can join Abounding Faith's Email Community to get updates about different projects I'm working and to get encouragement sent straight to your inbox. Sign up ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠right here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and get access to the FREE “Discovering Your God-Given Dream Checklist” today! Speaker page: ⁠https://www.aboundingfaith.com/speaking/⁠Website: You can learn more about Nancy Gavilanes and find more encouragement at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.aboundingfaith.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Ways to Show Your Support: Please take a moment to subscribe to this uplifting podcast, leave a kind rating and review and tell your friends about this podcast. If you're looking for a few additional ways to show your support for my podcast and other work: You can buy me a virtual coffee or two or more here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://buymeacoffee.com/aboundingfaith⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join Abounding Faith's Dream Team on Patreon here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.patreon.com/aboundingfaith⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Additional LinksAbounding Faith's YouTube channel: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@aboundingfaith1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Abounding Faith's Coaching & Consulting:⁠⁠⁠⁠⁠https://www.aboundingfaith.com/book-writing-and-consulting/⁠⁠⁠⁠⁠Abounding Faith's online store: ⁠⁠⁠⁠⁠http://www.zazzle.com/mbr/238022023821079037/collections⁠⁠⁠⁠⁠

With AI, the consulting industry faces an existential crisis beyond technical roles. Traditional strategy and advisory work is now threatened. Check out this episode for 5 takeaways to help you navigate this change... We Discuss: What are consulting firms actually selling in the age of AI?Is "strategy through execution" enough going forward, or do consultants need to provide something more?Will consulting shift from human meetings to AI-integrated platforms?How can consultants avoid becoming commoditized like bank tellers or gas station attendants?What role does the human element play as AI capabilities expand?5 Takeaways: AI is creating a bifurcation in consulting where top performers must shift from selling frameworks and thinking to delivering concrete outcomes and accountability that clients can't get from AI tools alone.The human element of consulting—building trust, providing emotional support through change, and making clients feel valued—remains critical because people remember how you made them feel more than what you told them.Consultants who survive the AI disruption will be those who know which strategic questions to ask and where to apply their expertise, rather than those who can be replaced by increasingly sophisticated automation.The consulting industry risks commoditization as AI handles lower-value work like slide creation and report generation, forcing professionals to move up the value chain to strategic advisory roles.Future consulting may fundamentally shift from human-to-human meetings to AI-integrated collaborative platforms where advisory insights are embedded directly into the documents and tools clients use daily.Stories mentioned in the discussion:https://www.linkedin.com/posts/james-o-dowd_a-month-ago-i-highlighted-that-accentures-activity-7341911790261297153-Txpo?utm_source=share&utm_medium=member_desktop&rcm=ACoAAABb6A4B6Bfgr3O3JnrFYNVBjrqyKshAVKchttps://www.ft.com/content/a1a5c903-0a24-4c42-aae0-f86e04c06910https://furtheradvisory.com/insights/what-a-successful-advisory-firm-looks-like-in-2026/

Asset protection isn't about hiding wealth — it's about keeping what you've spent decades building. In this conversation, R. Kenner French breaks down what asset protection really means and why high-net-worth individuals, especially real estate investors, are prime targets for lawsuits. He explains that without a proper structure, a single legal action can wipe out years of hard work, forcing people to start over at the worst possible time in life.Kenner emphasizes that LLCs are one of the most effective tools for asset protection when they are structured correctly. An LLC creates legal separation between personal assets and business or investment properties, limiting exposure if a lawsuit occurs. By isolating assets into separate entities, investors can prevent one legal issue from spreading across their entire portfolio — a strategy often referred to as asset diversification.A major theme of the discussion is that asset protection is risk mitigation, not paperwork. Kenner uses the “moat around a castle” analogy to show how strong planning discourages lawsuits before they even begin. Proper structuring, documentation, and ongoing compliance make potential litigants think twice, often deciding the time and cost of pursuing a case simply isn't worth it.The conversation also highlights the importance of layered protection, combining LLCs with liability insurance, retirement accounts, trusts, and strategic planning. Kenner stresses that not all attorneys specialize in asset protection, making it critical to work with experts who understand how to design structures that hold up under legal scrutiny. Asset protection plans, he notes, are now more accessible and affordable than ever.Finally, Kenner reminds listeners that asset protection is not a one-time event. It requires regular review as asset values change, new properties are acquired, and risk exposure evolves. The key takeaway is clear: the best time to build an asset protection plan is before you need it. As French puts it, “The time to repair the roof is when the sun is shining.”Takeaways• Asset protection is crucial for safeguarding wealth.• LLCs provide a legal structure for asset protection.• Proper planning is essential for effective asset protection.• Liability insurance is a key component of asset protection.• Regularly review and adjust your asset protection strategies.• Not all attorneys specialize in asset protection; choose wisely.• Asset protection plans are becoming more affordable.• Understanding your risks is vital in asset protection planning.• A well-structured LLC can limit exposure to lawsuits.• Consulting with an asset protection specialist is recommended.Sound Bites• What is asset protection?• Garbage in, garbage out.• You have to look at all your risks.Listen & Subscribe for More:

In today's episode of The Kelly Roach Show, Kelly breaks down the six core offer layers and go-to-market strategies she's used across her business portfolio, sharing the good, the bad, and the ugly of each. From selling my time one-to-one, to physical products, to network models, digital products, coaching and consulting, community, and memberships, she walks through what worked, what didn't, and how her perspective has evolved heading into 2026. You'll hear: Why some "popular" business models are massively overrated Which models quietly outperform everything else long-term What she's doubling down on (and what she's officially done with) How to choose offers based on where the market is going, not where it's been If you're a business owner evaluating your offers, planning your next evolution, or questioning whether your current model can scale sustainably into the future, this episode will help you think more clearly, strategically, and honestly about what comes next. Timestamps 01:11 – 06:10: One-to-One Consulting 06:11 – 10:20: Physical Products 10:21 – 14:55: Network & Decentralized Community Models 14:56 – 17:45: Digital Products 17:46 – 20:20: Coaching & Consulting done right 20:21 – 22:50: Memberships 22:51 – 24:00: Final Rankings for 2026 + Brand Power Strategy Resources: Join The Virtual Business School membership: https://go.virtualbusinessschool.com/joinvbs  Learn more about our CEO Consulting: https://programs.thebusinessadvisory.com/consulting  Legacy Leaders Mastermind: https://join.thebusinessadvisory.com/join  Join our Called To Lead evenet happening October 1st, 2026 in Boca Raton: https://www.sandiglandt.com/called-to-lead  Grab your FREE copy of Kelly's Bestselling Book, Bigger Than You: The Entrepreneur's Guide to Building an Unstoppable Team: https://books.thebusinessadvisory.com/book-opt-in-org   Subscribe on Substack to learn more about how we're leveraging the platform for brand growth and monetization:  https://kellyroachofficial.substack.com/.  Follow Kelly on Instagram: https://www.instagram.com/kellyroachofficial/  Follow Kelly on Facebook: https://www.facebook.com/kelly.roach.520/  Connect on LinkedIn: https://www.linkedin.com/in/kellyroachint/ 

Jeremy Lott, founder of Foundation Accounting & Consulting, a financial services firm that helps service-based businesses, especially contractors, fuel profits, grow cash flow, and scale sustainably without going broke.Through bookkeeping services and fractional CFO coaching, Jeremy supports business owners in understanding their numbers, building strong systems, and making confident, profitable decisions.Now, Jeremy's own journey from landscaper to accountant demonstrates the power of setting bold goals, overcoming challenges, and creating real impact by putting more money back into the pockets of other business owners.And while continuing to refine his own processes and stay grounded in gratitude, he remains committed to helping others build the strong financial foundations they need to thrive.Here's where to find more:FoundationACS.comhttps://www.facebook.com/foundationaccountinghttps://www.instagram.com/foundationaccountingconsultinghttps://www.linkedin.com/company/foundationacs________________________________________________Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!We're Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we're here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business. From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it's through facing ourselves that we find a way to do the fucking thing.Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!). Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you're not alone._____________________Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here: https://linktr.ee/unforgetyourself

In this episode, I wanted to pour into you, one mantra or way of thinking if you allow it into your head and heart can support you in catapulting in 2026. Enjoy! If you haven't subscribed to the newsletter for exclusive events, offerings and announcements make sure you are on the newsletter here: www.KellyLynnAdams.com If you are looking for support in this season here are a few ways that are available (spaces are limited and investments increase on January 1st 2026): Private 1:1 Consulting, Advising, Coaching & Mentorship VIP Immersion In-Person & Virtual Experiences The Elevate 6 Month Mastermind & The Luxury Leadership Lab  30 Day VIP Accelerator CEO Reset Experience  The Inner Circle Paid Community + Movement is being elevated and upgraded, for more information message us CEO Circle Society. And if you haven't checked out The Luxury Digital Library of bite size business trainings on the website, head on over there now: www.KellyLynnAdams.com/services Make sure to subscribe to this podcast and leave a review, and share with a friend and tag us at @kellylynnadams

Host Stephen Ibaraki sits down with Thomas Park, Co-Founder and Lead Partner of the BDC Deep Tech Fund, to explore leadership, innovation, and the future of Canadian deep tech.From McKinsey and the Gates Foundation to investing in AI, quantum computing, and foundational technologies, Thomas shares insights on:Consulting vs implementationVenture capital vs private equityGovernment's role in innovationScaling startups beyond research excellenceEthics, explainability, and human-centered technology

Send us a textIn this episode of Be Freaking Awesome, Angela and Sami dive deep into the world of coaching, what it is, what it isn't, and why it can be such a powerful catalyst for personal and professional growth.Together, they explore the difference between coaching and consulting, why your brain naturally resists change, and how nervous system regulation plays a foundational role in leadership, decision-making, and confidence. Angela shares her journey from consultant to executive coach, including how public speaking coaching, emotional intelligence, and business strategy all intersect.From executive coaching to public speaking fears, this conversation pulls back the curtain on what actually creates sustainable growth, and why skill-building alone is rarely enough.If you've ever felt stuck, resistant, overwhelmed, or unsure why “knowing what to do” still isn't helping you move forward, this episode will help you understand what's really happening beneath the surface.In this conversation, we talk about:- The difference between coaching and consulting, and when each one is actually helpful- Why your brain resists growth and how that shows up in work and leadership- How nervous system regulation impacts confidence, decision-making, and public speaking- Why emotional intelligence and core beliefs are key drivers of long-term successIf this episode resonated, share it with a friend, colleague, or leader who's navigating growth or feeling stuck. Order Traveling Light wherever you get your books!Sign up at bfreakingawesome.com to get the latest news, insights, and episodes straight to your inbox.Follow Be Freaking Awesome on Facebook, LinkedIn, Youtube, and Instagram.Let us know what questions you want to be answered and discussed by emailing us at podcast@bfreakingawesome.com.

#730 Is your business leaking customers without you realizing it? In this episode hosted by Brien Gearin, we chat with Samantha Irwin, founder of Kaizen Coaching and Consulting, about why customer experience is everything — and how failing your team means failing your customers. Samantha shares her journey from middle school teacher to boutique hotel owner and explains why even 1% better service can transform your business. We unpack her "customer journey Ferris wheel," practical retention strategies, and real-life examples of exceeding expectations when things go wrong — including a behind-the-scenes story of how she turned a nightmare booking error into a glowing review. Plus, we dive into empowering employees, creating a culture of hospitality, and simple ways any business can boost loyalty and retention without breaking the bank. If you want loyal customers (and happy employees), this conversation is packed with must-hear insights! (Original Air Date - 5/14/25) What we discuss with Samantha: + Why customer experience = business success + The link between staff churn and customer churn + Creating a “customer journey Ferris wheel” + Real-life story of exceeding expectations + Practical retention strategies for small biz + Empowering employees to enhance service + The true cost of high employee turnover + Small actions that build customer loyalty + Communication's role in customer retention + How to train (and hire) for hospitality Thank you, Samantha! Check out Kaizen Coaching and Consulting at ⁠Kaizen.zone⁠. Get the free ⁠Customer Journey Map⁠. Watch the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠video podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ of this episode! To get access to our FREE Business Training course go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/training⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome back to the Ultimate Guide to Partnering® Podcast. AI agents are your next customers. Subscribe to our Newsletter: https://theultimatepartner.com/ebook-subscribe/ Check Out UPX:https://theultimatepartner.com/experience/ https://youtu.be/vEdq8rpBM3I In this data-rich keynote, Jay McBain deconstructs the tectonic shifts reshaping the $5.3 trillion global technology industry, arguing that we are entering a new 20-year cycle where traditional direct sales models are obsolete. McBain explains why 96% of the industry is now surrounded by partners and how successful companies must pivot from “flywheels and theory” to a granular strategy focused on the seven specific partners present in every deal. From the explosion of agentic AI and the $163 billion marketplace revolution to the specific mechanics of multiplier economics, this discussion provides a roadmap for navigating the “decade of the ecosystem” where influence, trust, and integration—not just product—determine winners and losers. Key Takeaways Half of today's Fortune 500 companies will likely vanish in the next 20 years due to the shift toward AI and ecosystem-led models. Every B2B deal now involves an average of seven trusted partners who influence the decision before a vendor even knows a deal exists. Microsoft has outpaced AWS growth for 26 consecutive quarters largely because of a superior partner-led geographic strategy. Marketplaces are projected to grow to $163 billion by 2030, with nearly 60% of deals involving partner funding or private offers. The “Multiplier Effect” is the new ROI, where partners can make up to $8.45 for every dollar of vendor product sold. Future dominance relies on five key pillars: Platform, Service Partnerships, Channel Partnerships, Alliances, and Go-to-Market orchestration. If you're ready to lead through change, elevate your business, and achieve extraordinary outcomes through the power of partnership—this is your community. At Ultimate Partner® we want leaders like you to join us in the Ultimate Partner Experience – where transformation begins. Keywords: Jay McBain, Canalys, partner ecosystem, channel chief, agentic AI, marketplace growth, multiplier economics, B2B sales trends, tech industry forecast, service partnerships, strategic alliances, Microsoft vs AWS, distribution transformation, managed services growth, SaaS platforms, customer journey mapping, 28 moments of truth, future of reselling, technology spending 2025, ecosystem orchestration, partner multipliers. T Transcript: Jay McBain WORKFILE FOR TRANSCRIPT [00:00:00] Vince Menzione: Just up from, did you Puerto Rico last night? Puerto Rico, yes. Puerto Rico. He dodged the hurricane. Um, you all know him. Uh, let him introduce himself for those of you who don’t, but just thrilled to have on the stage, again, somebody who knows more about what’s going on in, in the, and has the pulse on this industry probably than just about anybody I know personally. [00:00:21] Vince Menzione: J Jay McBain. Jay, great to see you my friend. Alright, thank you. We have to come all the way. We live, we live uh, about 20 minutes from each other. We have to come all the way to Reston, Virginia to see each other, right? That’s right. Very good. Well, uh, that’s all over to you, sir. Thank you. [00:00:35] Jay McBain: Alright, well thank you so much. [00:00:36] Jay McBain: I went from 85 degrees yesterday to 45 today, but I was able to dodge that, uh, that hurricane, uh, that we kind of had to fly through the northern edge of, uh, wanna talk today about our industry, about the ultimate partner. I’m gonna try to frame up the ultimate partner as I walk through the data and the latest research that, uh, that we’ve been doing in the market. [00:00:56] Jay McBain: But I wanted to start here ’cause our industry moves in 20 year cycles, and if you look at the Fortune 500 and dial back 20 years from today, 52% of them no longer exist. As we step into the next 20 year AI era, half of the companies that we know and love today are not gonna exist. So we look at this, and by the way, if you’re not in the Fortune 500 and you don’t have deep pockets to buy your way outta problems, 71% of tech companies fail over the course of 10 years. [00:01:30] Jay McBain: Those are statistics from the US government. So I start to look at our industry and you know, you may look at the, you know, mainframe era from the sixties and seventies, mini computers, August the 12th, 1981, that first IBM, PC with Microsoft dos, version one, you know, triggered. A new 20 year era of client server. [00:01:51] Jay McBain: It was the time and I worked at IBM for 17 years, but there was a time where Bill Gates flew into Boca Raton, Florida and met with the IBM team and did that, you know, fancy licensing agreement. But after, you know, 20 years of being the most valuable company in the world and 13 years of antitrust and getting broken up, almost like at and TIBM almost didn’t make payroll. [00:02:14] Jay McBain: 13 years after meeting Bill Gates. Yeah, that’s how quickly things change in these eras. In 1999, a small company outta San Francisco called salesforce.com got its start. About 10 years later, Jeff Bezos asked a question in a boardroom, could we rent out our excess capacity and would other companies buy it? [00:02:35] Jay McBain: Which, you know, most people in the room laughed at ’em at the time. But it created a 20 year cloud era when our friends, our neighbors, our family. Saw Chachi PT for the first time in March of 2023. They saw the deep fakes, they saw the poetry, they saw the music. They came to us as tech people and said, did we just light up Skynet? [00:02:58] Jay McBain: And that consumer trend has triggered this next 20 years. I could walk through the richest people in the world through those trends. I could walk through the most valuable companies. It all aligns. ’cause by the way, Apple’s no longer at the top. Nvidia is at the top, Microsoft. Second, things change really quickly. [00:03:17] Jay McBain: So in that course of time, you start to look at our industry and as people are talking about a six and a half or $7 trillion build out of ai, that’s open AI and Microsoft numbers, that is bigger than our industry that’s taken over 50 years to build. This year, we’re gonna finish the year at $5.3 trillion. [00:03:36] Jay McBain: That’s from the smallest flower shop to the biggest bank. Biggest governments that Caresoft would, uh, serve biggest customer in the world is actually the federal government of the us. But you look at this pie chart and you look at the changes that we’re gonna go through over the next 20 years, there’s about a trillion dollars in hardware. [00:03:54] Jay McBain: There’s about a trillion dollars in software. If you look forward through all of the merging trends, quantum computing, humanoid robots, all the things that are coming that dollar to dollar software to hardware will continue to exist all the way through. We see services making up almost two thirds of this pie. [00:04:13] Jay McBain: Yesterday I was in a telco conference with at and t and Verizon and T-Mobile and some of the biggest wireless players and IT services, which happen to be growing faster than products. At the moment, there is more work to be done wrapping around the deal than the actual products that the customer is buying. [00:04:32] Jay McBain: So in an industry that’s growing at 7%. On top of the world economy that’s grown at 2.2. This is the fastest growing industry, and it will be at least for the next 10 years, if not 2070 0.1% of this entire $5 trillion gets transacted through partners. While what we’re talking to today about the ultimate partner, 96% of this industry is surrounded by partners in one way or another. [00:05:01] Jay McBain: They’re there before the deal. They’re there at the deal. They’re there after the deal. Two thirds of our industry is now subscription consumption based. So every 30 days forever, and a customer for life becomes everything. So if every deal in medium, mid-market, and higher has seven partners, according to McKinsey, who are those seven people trying to get into the deal? [00:05:25] Jay McBain: While there’s millions of companies that have come into tech over the last 10 to 20 years. Digital agencies, accountants, legal firms, everybody’s come in. The 250,000 SaaS companies, a million emerging tech companies, there’s a big fight to be one of those seven trusted people at the table. So millions of companies and tens of millions of people our competing for these slots. [00:05:49] Jay McBain: So one of the pieces of research I’m most proud of, uh, in my analyst career is this. And this took over two years to build. It’s a lot of logos. Not this PowerPoint slide, but the actual data. Thousands of people hours. Because guess what? When you look at partners from the top down, the top 1000 partners, by capability and capacity, not by resale. [00:06:15] Jay McBain: It’s not a ranking of CDW and insight and resale numbers. It is the surrounding. Consulting, design, architecture, implementations, integrations, managed services, all the pieces that’s gonna make the next 20 years run. So when you start to look at this, 98% of these companies are private, so very difficult to get to those numbers and, uh, a ton of research and help from AI and other things to get this. [00:06:41] Jay McBain: But this is it. And if you look at this list, there’s a thousand logos out of the million companies. There’s a thousand logos that drive two thirds of all tech services in the world. $1.07 trillion gets delivered by a thousand companies, but here’s where it gets fun. Those companies in the middle, in blue, the 30 of them deliver more tech services than the next 970. [00:07:08] Jay McBain: Combined the 970 combined in white deliver more tech services. Then the next million combined. So if you think we live in an 80 20 rule or maybe a 99, a 95 5 rule, or a 99 1 rule, we actually live in a 99.9 0.1 parallel principle. These companies spread around the world evenly split across the uh, different regions. [00:07:35] Jay McBain: South Africa, Latin America, they’re all over. They split. They split among types. All of the Venn diagram I just showed from GSIs to VARs to MSPs, to agencies and other types of companies. But this is a really rich list and it’s public. So every company in the world now, if you’re looking at Transactable data, if you’re looking at quantifiable data that you can go put your revenue numbers against, it represents 70 to 80% of every company in this room’s Tam. [00:08:08] Jay McBain: In one piece of research. So what do you do below that? How do you cover a million companies that you can’t afford to put a channel account manager? You can’t afford to write programs directly for well after the top down analysis and all the wallet share and you know exactly where the lowest hanging fruit is for most of your tam. [00:08:28] Jay McBain: The available markets. The obtainable markets. You gotta start from the community level grassroots up. So you need to ask the question for the million companies and the maybe a hundred thousand companies out there, partner companies that are surrounding your customer. These are the seven partners that surround your customer. [00:08:48] Jay McBain: What do they read, where do they go, and who do they follow? Interestingly enough, our industry globally equates to only a thousand watering holes, a thousand companies at the top, a thousand places at the bottom. 35% of this audience we’re talking. Millions of people here love events and there’s 352 of them like this one that they love to go to. [00:09:13] Jay McBain: They love the hallway chats, they love the hotel lobby bar, you know, in a time reminded by the pandemic. They love to be in person. It’s the number one way they’re influenced. So if you don’t have a solid event strategy and you don’t have a community team out giving out socks every week, your competitors might beat you. [00:09:31] Jay McBain: 12% of this audience loves podcasts. It’s the Joe Rogan effect of our industry. And while you know, you may not think the 121 podcasts out there are important, well, you’re missing 12% of your audience. It’s over a million people. If you’re not on a weekly podcast in one of these podcasts in the world, there’s still people that read one of the 106 magazines in the world. [00:09:55] Jay McBain: There are people that love peer groups, associations, they wanna be part of this. There’s 15 different ways people are influenced. And a solid grassroots strategy is how you make this happen. In the last 10 years, we’ve created a number of billionaires. Bottom up. They never had to go talk to la large enterprise. [00:10:15] Jay McBain: They never had to go build out a mid-market strategy. They just went and give away socks and new community marketing. And this has created, I could rip through a bunch of names that became unicorns just in the last couple of years, bottoms up. You go back to your board walking into next year, top down, bottom up. [00:10:34] Jay McBain: You’ve covered a hundred percent of your tam, and now you’ve covered it with names, faces, and places. You haven’t covered it with a flywheel or a theory. And for 44 years, we have gone to our board every fourth quarter with flywheels and theory. Trust me, partners are important. The channel is key to us. [00:10:57] Jay McBain: Well, let’s talk at the point of this granularity, and now we’re getting supported by technology 261 entrepreneurs. Many of them in the room actually here that are driving this ability to succeed with seven partners in every deal to exchange data to be able to exchange telemetry of these prospects to be able to see twice or three times in terms of pipeline of your target addressable market. [00:11:26] Jay McBain: All these ai, um, technologies, agentic technologies are coming into this. It’s all about data. It’s all about quantifiable names, faces, and places. Now none of us should be walking around with flywheels, so let’s flip the flywheels. No. Uh, so we also look at, and I sold PCs for 17 years and that was in the high times of 40% margins for partners. [00:11:55] Jay McBain: But one interesting thing when you study the p and l for broad base of partners around the world, it’s changed pretty significantly in this last 20 year era. What the cloud era did is dropped hardware from what used to be 84% plus the break fix and things that wrap around it of the p and l to now 16% of every partner in the world. [00:12:16] Jay McBain: 84% of their p and l is now software and services. And if you look at profitability, it’s worse. It’s actually 87% is profitability wise. They’ve completely shifted in terms of where they go. Now we look at other parts of our market. I could go through every part of the pie of the slide, but we’re watching each of the companies, and if you can see here, this is what we want to talk about in terms of ultimate partner. [00:12:43] Jay McBain: Microsoft has outgrown AWS for 26 straight quarters. They don’t have a better product. They don’t have a better price, they don’t have better promotion. It’s all place. And I’ll explain why you guess here in the light green line. Exactly. The day that Google went a hundred percent all in partner, every deal, even if a deal didn’t have a partner, one of the 4% of deals that didn’t have a partner, they injected a partner. [00:13:09] Jay McBain: You can see on the left side exactly where they did it. They got to the point of a hundred percent partner driven. Rebuilt their programs, rebuilt their marketplace. Their marketplace is actually larger than Microsoft’s, and they grew faster than Microsoft. A couple of those quarters. It is a partner driven future, and now I have Oracle, which I just walked by as I walked from the hotel. [00:13:31] Jay McBain: Oracle with their RPOs will start to join. Maybe the list of three hyperscalers becomes the list of four in future slides, but that’s a growth slide. Market share is different. AWS early and commanding lead. And it plays out, uh, plays out this way. But we’re at an interesting moment and I stood up six years ago talking about the decade of the ecosystem after we went through a decade of sales starting in 1999 when we all thought we were born to be salespeople. [00:14:02] Jay McBain: We managed territories with our gut. The sales tech stack would have it different, that sales was a science, and we ended the decade 2009, looking at sales very differently in 2009. I remember being at cocktail parties where CMOs would be joking around that 50% of their marketing dollars were wasted. They just didn’t know which 50%. [00:14:23] Jay McBain: And I’ll tell you, that was really funny. In 2009 till every 58-year-old CMO got replaced by a 38-year-old growth hacker who walked in with 15,348 SaaS companies in their MarTech and ad tech stack to solve the problem, every nickel of marketing by 2019 was tracked. Marketo, Eloqua, Pardot, HubSpot, driving this industry. [00:14:50] Jay McBain: Now, we stood up and said the 28 moments that come before a sale are pretty much all partner driven. In the best case scenario, a vendor might see four of the moments. They might come to your website, maybe they read an ebook, maybe they have a salesperson or a demo that comes in. That’s four outta 28 moments. [00:15:10] Jay McBain: The other 24 are done by partners. Yeah, in the worst case scenario and the majority scenario, you don’t see any of the moments. All 28 happen and you lose a deal without knowing there ever was a deal. So this is it. We need to partner in these moments and we need to inject partners into sales and marketing, like no time before, and this was the time to do it. [00:15:33] Jay McBain: And we got some feedback in the Salesforce state of sales report, which doesn’t involve any partnerships or, or. Channel Chiefs or anything else. This is 5,500 of the biggest CROs in the world that obviously use Salesforce. 89% of salespeople today use partners every day. For the 11% who don’t, 58% plan two within a year. [00:15:57] Jay McBain: If you add those two numbers together, that’s magically the 96% number. They recognize that every deal has partners in it. In 2024, last year, half of the salespeople in the world, every industry, every country. Miss their numbers. For the minority who made their numbers, 84 point percent pointed to partners as the reason why they made their numbers. [00:16:21] Jay McBain: It was the cheat code for sales, so that modern salesperson that knows how to orchestrate a deal, orchestrate the 28 moments with the seven partners and get to that final spot is the winning formula. HubSpot’s number in separate research was 84% in marketing. So we’re starting to see partners in here. We don’t have to shout from the mountaintops. [00:16:44] Jay McBain: These communities like ultimate Partner are working and we’re getting this to the highest levels in the board. And I’ll say that, you know, when 20 years from now half of the companies we know and love fail after we’re done writing the book and blaming the CEO for inventing the thing that ended up killing them, blaming the board for fiduciary responsibility and letting it happen. [00:17:06] Jay McBain: What are the other chapters of the book? And I think it’s all in one slide. We are in this platform economy and the. [00:17:31] Jay McBain: So your battery’s fine. Check, check, check, check. Alright, I’ll, I’ll just hold this in case, but the companies that execute on all five of these areas, well. Not only today become the trillion dollar valued companies, but they become the companies of tomorrow. These will be the fastest growing companies at every level. [00:17:50] Jay McBain: Not only running a platform business, but participating in other platforms. So this is how it breaks out, and there are people at very senior levels, at very big companies that have this now posted in the office of the CEO winning on integrations is everything. We just went through a demographic shift this year where 51% of our buyers are born after 1982. [00:18:15] Jay McBain: Millennials are the number one buyer of the $5 trillion. Their number one buying criteria is not service. Support your price, your brand reputation, it’s integrations. The buy a product, 80% is good as the next one if it works better in their environment. 79% of us won’t buy a car unless it has CarPlay or Android Auto. [00:18:34] Jay McBain: This is an integration world. The company with the most integrations win. Second, there are seven partners that surround the customer. Highly trusted partners. We’re talking, coaching the customer’s, kids soccer team, having a cottage together up at the lake. You know, best men, bate of honors at weddings type of relationships. [00:18:57] Jay McBain: You can’t maybe have all seven, but how does Microsoft beat AWS? They might have had two, three, or four of them saying nice things about them instead of the competition. Winning in service partnerships and channel partnerships changes by category. If you’re selling MarTech, only 10% of it today is resold, so you build more on service partnerships. [00:19:18] Jay McBain: If you’re in cybersecurity today, 91.6% of it is resold. Transacted through partners. So you build a lot of channel partnerships, plus the service partnerships, whatever the mix is in your category, you have to have two or three of those seven people. Saying nice things about you at every stage of the customer journey. [00:19:38] Jay McBain: Now move over to alliances. We have already built the platforms at the hyperscale level. We’ve built the platforms within SaaS, Salesforce, ServiceNow, Workday, Marketo, NetSuite, HubSpot. Every buyer has a set of platforms that they buy. We’ve now built them in cybersecurity this year out of 6,500 as high as cyber companies, the top five are starting to separate. [00:20:02] Jay McBain: We built it in distribution, which I’ll show in a minute. We’re building it in Telco. This is a platform economy and alliances win and you have alliances with your competitors ’cause you compete in the morning, but you’re best friends by the afternoon. Winning in other platforms is just as important as driving your own. [00:20:20] Jay McBain: And probably the most important part of this is go to market. That sales, that marketing, the 28 moments, the every 30 days forever become all a partner strategy. So there’s still CEOs out there that believe platform is a UI or UX on a bunch of disparate products and things you’ve acquired. There’s still CFOs out there that Think platform is a pricing model, a bundle model of just getting everything under one, you know, subscription price or consumption price. [00:20:51] Jay McBain: And it’s not, platforms are synonymous with partnerships. This is the way forward and there’s no conversation around ai. That doesn’t involve Nvidia over there, an open AI over here and a hyperscaler over there and a SaaS company over here. The seven layer stack wins every single time, and the companies that get this will be the ones that survive this cycle. [00:21:16] Jay McBain: Now, flipping over to marketplaces. So we had written research that, um, about five years ago that marketplaces were going to grow at 82% compounded. Yeah, probably one of the most accurate predictions we ever made, because it happened, we, we predicted that, uh, we were gonna get up to about $85 billion. Well, now we’ve extended that to 2030, so we’re gonna get up to $163 billion, and the thing that we’re watching is in green. [00:21:46] Jay McBain: If 96% of these deals are partner assisted in some way, how is the economics of partnering going to work? We predicted that 50% of deals by 2027. Would be partner funded in some way. Private offers multi-partner offers distributor sellers of record, and now that extends to 59% by 2030, the most senior leader of the biggest marketplace AWS, just said to us they’re gonna probably make these numbers on their own. [00:22:14] Jay McBain: And he asked what their two competitors are doing. So he’s telling us that we under called this. Now when you look at each of the press releases, and this is the AWS Billion Dollar Club. Every one of the companies on the left have issued a press release that they’re in the billion dollar club. Some of them are in the multi-billions, but I want you to double click on this press release. [00:22:35] Jay McBain: I’m quoted in here somewhere, but as CrowdStrike is building the marketplace at 91% compounded, they’re almost doubling their revenue every single year. They’re growing the partner funding, in this case, distributor funding by 3548%. Almost triple digit growth in marketplace is translating into almost quadruple digit growth in funding. [00:23:01] Jay McBain: And you see that over and over again as, as Splunk hit three, uh, billion dollars. The same. Salesforce hit $2 billion on AWS in Ulti, 18 months. They joined in October 20, 23, and 18 months later, they’re already at $2 billion. But now you’re seeing at Salesforce, which by the way. Grew up to $40 billion in revenue direct, almost not a nickel in resell. [00:23:28] Jay McBain: Made it really difficult for VARs and managed service providers to work with Salesforce because they couldn’t understand how to add services to something they didn’t book the revenue for. While $40 billion companies now seeing 70% of their deals come through partners. So this is just the world that we’re in. [00:23:44] Jay McBain: It doesn’t matter who you are and what industry you’re in, this takes place. But now we’re starting to see for the first time. Partners join the billion dollar club. So you wonder about partnering and all this funding and everything that’s working through Now you’re seeing press releases and companies that are redoing their LinkedIn branding about joining this illustrious club without a product to sell and all the services that wrap around it. [00:24:10] Jay McBain: So the opening session on Microsoft was interesting because there’s been a number of changes that Microsoft has done just in the last 30 days. One is they cut distribution by two thirds going from 180 distributors to 62. They cut out any small partner lower than a thousand dollars, and that doesn’t sound like a lot, but that’s over a hundred thousand partners that get deed tightening the long tail. [00:24:38] Jay McBain: They we’re the first to really put a global point system in place three years ago. They went to the new commerce experience. If you remember, all kinds of changes being led by. The biggest company for the channel. And so when we’re studying marketplaces, we’re not just studying the three hyperscalers, we’re studying what TD Cynic is doing with Stream One Ingram’s doing with Advant Advantage Aerosphere. [00:25:01] Jay McBain: Also, we’re watching what PAX eight, who by the way, is the 365 bestseller for Microsoft in the world. They are the cybersecurity leader for Microsoft in the world and the copilot. Leader in the world for Microsoft and Partner of the Year for Microsoft. So we’re watching what the cloud platforms are doing, watching what the Telco are doing, which is 25 cents out of every dollar, if you remember that pie chart, watching what the biggest resellers are converting themselves into. [00:25:30] Jay McBain: Vince just mentioned, you know, SHI in the changes there watching the managed services market and the leaders there, what they’re doing in terms of how this industry’s moving forward. By the way, managed services at $608 billion this year. Is one and a half times larger than the SaaS industry overall. [00:25:48] Jay McBain: It’s also one and a half times larger than all the hyperscalers combined. Oracle, Alibaba, IBM, all the way down. This is a massive market and it makes up 15 to 20 cents of every dollar the customer spend. We’re watching that industry hit a trillion dollars by the end of the decade, and we’re watching 150 different marketplace development platforms, the distribution of our industry, which today is 70.1% indirect. [00:26:13] Jay McBain: We’re starting to see that number, uh, solidify in terms of marketplaces as well. Watching distributors go from that linear warehouse in a bank to this orchestration model, watching some of the biggest players as the world comes around, platforms, it tightens around the place. So Caresoft, uh, from from here is the sixth biggest distributor in the world. [00:26:40] Jay McBain: Just shows you how big the. You know, biggest client in the world is that they serve. But understand that we’re publishing the distributor 500 list, but it’ll be the same thing. That little group in blue in the middle today, you know, drives almost two thirds of the market. So what happens in all this next stage in terms of where the dollars change hands. [00:27:07] Jay McBain: And the economics of partnering themselves are going through the most radical shift that we’ve seen ever. So back to the nineties, and, and for those of you that have been channel chiefs and running programs, we went to work every day. You know, everything’s on fire. We’re trying to check hundred boxes, trying to make our program 10% better than our competitors. [00:27:30] Jay McBain: Hey, we gotta fix our deal registration program today, and our incentives are outta whack or training programs or. You know, not where they need to be. Our certification, you know, this was the life of, uh, of a channel chief. Everybody thought we were just out drinking in the Caribbean with our best partners, but we were under the weight of this. [00:27:49] Jay McBain: But something interesting has happened is that we turned around and put the customer at the middle of our programs to say that those 28 moments in green before the sale are really, really important. And the seven partners who participate are really important. Understanding. The customer’s gonna buy a seven layer stack. [00:28:09] Jay McBain: They’re gonna buy it With these seven partners, the procurement stage is much different. The growth of marketplaces, the growth of direct in some of these areas, and then long term every 30 days forever in a managed service, implementations, integrations, how you upsell, cross-sell, enrich a deal changes. So how would you build a program that’s wrapped around the customer instead of the vendor? [00:28:35] Jay McBain: And we’re starting to hear our partners shout back to us. These are global surveys, big numbers, but over half of our partners, regardless of type, are selling consulting to their customer. Over half are designing architecting deals. A third of them are trying to be system integrators showing up at those implementation integration moments. [00:28:55] Jay McBain: Two thirds of them are doing managed services, but the shocking one here is 44% of our partners, regardless of type, are coding. They’re building agents and they’re out helping their customer at that level. So this is the modern partner that says, don’t typecast me. You may have thought of me in your program. [00:29:14] Jay McBain: You might have me slotted as a var. Well, I do 3.2 things, and if I don’t get access to those resources, if you don’t walk me to that room, I’m not gonna do them with you. You may have me as a managed service provider that’s only in the morning. By the afternoon I’m coding, and by the next morning I’m implementing and consulting. [00:29:33] Jay McBain: So again, a partner’s not a partner. That Venn diagram is a very loose one now, as every partner on there is doing 3.2 different business models. And again, they’re telling us for 43 years, they said, I want more leads this year it changed. For the first time, I want to be recognized and incentivized as more than just a cash register for you. [00:29:57] Jay McBain: I want you to recognize when I’m consulting, when I’m designing, when you’re winning deals, because of my wonderful services, by the way, we asked the follow up question, well, where should we spend our money with you? And they overwhelmingly say, in the consulting stage, you win and lose deals. Not at moment 28. [00:30:18] Jay McBain: We’re not buying a pack of gum at the gas station. This is a considered purchase. You win deals from moment 12 through 16 and I’m gonna show you a picture of that later, and they say, you better be spending your money there, or you’re not gonna win your fair share or more than your fair share of deals. [00:30:36] Jay McBain: The shocking thing about this is that Microsoft, when they went to the point system, lifted two thirds of all the money, tens of billions of dollars, and put it post-sale, and we were all scratching our heads going. Well, if the partners are asking for it there, and it seems like to beat your biggest competitors, you want to win there. [00:30:54] Jay McBain: Why would you spend the money on renewal? Well, they went to Wall Street and Goldman Sachs and the people who lift trillions of dollars of pension funds and said, if we renew deals at 108%, we become a cash machine for you. And we think that’s more valuable than a company coming out with a new cell phone in September and selling a lot of them by Christmas every year. [00:31:18] Jay McBain: The industry. And by the way, wall Street responded, Microsoft has been more valuable than Apple since. So we talk in this now multiplier language, and these are reports that we write, uh, at AMIA at canals. But talking about the partner opportunity in that customer cycle, the $6 and 40 cents you can make for every dollar of consumption, or the $7 and 5 cents you can make the $8 and 45 cents you can make. [00:31:46] Jay McBain: There’s over 24 companies speaking at this level now, and guess what? It’s not just cloud or software companies. Hardware companies are starting to speak in this language, and on January 25th, Cisco, you know, probably second to Microsoft in terms of trust built with the channel globally is moving to a full point system. [00:32:09] Jay McBain: So these are the changes that happen fast. But your QBR with your partners now less about drinking beers at the hotel lobby bar and talking dollar by dollar where these opportunities are. So if you’re doing 3.2 of these things, let’s build out a, uh, a play where you can make $3 for every dollar that we make. [00:32:28] Jay McBain: And you make that profitably. You make it in sticky, highly retained business, and that’s the model. ’cause if you make $3 for every dollar. We make, you’re gonna win Partner of the year, and if you win partner of the year, that piece of glass that you win on stage, by the time you get back to your table, you’re gonna have three offers to buy your business. [00:32:51] Jay McBain: CDW just bought a w. S’s Partner of the Year. Insight bought Google’s eight time partner of the year. Presidio bought ServiceNow’s, partner of the year over and over and over again. So I’m at Octane, I’m at CrowdStrike, I’m at all these events in Vegas every week. I’m watching these partners of the year. [00:33:05] Jay McBain: And I’m watching as the big resellers. I’m watching as the GSIs and the m and a folks are surrounding their table after, and they’re selling their businesses for SaaS level valuations. Not the one-to-one service valuation. They’re getting multiples because this is the new future of our industry. This is platform economics. [00:33:25] Jay McBain: This is winning and platforms for partners. Now, like Vince, I spent 20 minutes without talking about ai, but we have to talk about ai. So the next 20 years as it plays out is gonna play out in phases. And the first thing you know to get it out of the way. The first two years since that March of 23, has been underwhelming, to say the least. [00:33:47] Jay McBain: It’s been disappointing. All the companies that should have won the biggest in AI have been the most disappointing. It’s underperformed the s and p by a considerable amount in terms of where we are. And it goes back to this. We always overestimate the first two years, but we underestimate the first 10. [00:34:07] Jay McBain: If you wanna be the point in time person and go look at that 1983 PC or the 1995 internet or that 2007 iPhone or that whatever point in time you wanna look at, or if you want to talk about hallucinations or where chat chip ET version five is version, as opposed to where it’s going to be as it improves every six months here on in. [00:34:30] Jay McBain: But the fact of the matter is, it’s been a consumer trend. Nvidia got to be the most valuable company in the world. OpenAI was the first company to 2 billion users, uh, in that amount of speed. It’s the fastest growing product ever in history, and it’s been a consumer win this trillions of dollars to get it thrown around in the press releases. [00:34:49] Jay McBain: They’re going out every day, you know, open ai, signing up somebody new or Nvidia, investing in somebody new almost every single day in hundreds of billions of dollars. It is all happening really on the consumer side. So we got a little bit worried and said, is that 96% of surround gonna work in ag agentic ai? [00:35:10] Jay McBain: So we went and asked, and the good news is 88% of end customers are using partners to work through their ag agentic strategy. Even though they’re moving slow, they’re actually using partners. But what’s interesting from a partner perspective, and this is new research that out till 2030. This is the number one services opportunity in the entire tech or telco industry. [00:35:34] Jay McBain: 35.3% compounded growth ending at $267 billion in services. Companies are rebuilding themselves, building out practices, and getting on this train and figuring out which vendors they should hook their caboose to as those trains leave the station. But it kind of plays out like this. So in the next three to five years, we’re in this generative, moving into agentic phase. [00:36:01] Jay McBain: Every partner thinks internally first, the sales and marketing. They’re thinking about their invoicing and billing. They’re thinking about their service tickets. They’re thinking about creating a business that’s 10% better than their competitors, taking that knowledge into their customers and drive in business. [00:36:17] Jay McBain: But we understand that ag agentic AI, as it’s going to play out is not a product. A couple of years ago, we thought maybe a copilot or an agent force or something was going to be the product that everybody needed to buy, and it’s not a product, it’s gonna show up as a feature. So you go back in the history of feature ads and it’s gonna show up in software. [00:36:38] Jay McBain: So if you’re calling in SMB, maybe you’re calling on a restaurant. The restaurant isn’t gonna call OpenAI or call Microsoft or call Nvidia directly. They’re running their restaurant. And they may have chosen a platform like Toast Square, Clover, whatever iPads people are running around with, runs on a platform that does everything in their business, does staffing, does food ordering, works with Uber Eats, does everything end to end? [00:37:08] Jay McBain: They’re gonna wait to one of those platforms, dries out agent AI for them, and can run the restaurant more effectively, less human capital and more consistently, but they wait for the SaaS platform as you get larger. A hundred, 150 people. You have vice presidents. Each of those vice presidents already have a SaaS stack. [00:37:28] Jay McBain: I talked about Salesforce, ServiceNow, Workday, et cetera. They’ve already built that seven layer model and in some cases it’s 70 layers. But the fact is, is they’re gonna wait for those SaaS layers to deliver ag agentic to them. So this is how it’s gonna play out for the next three and a half, three to five years. [00:37:45] Jay McBain: And partners are realizing that many of them were slow to pick up SaaS ’cause they didn’t resell it. Well now to win in this next three to half, three to five years, you’re gonna have to play in this environment. When you start looking out from here, the next generation, you know, kind of five through 15 years gets interesting in more of a physical sense. [00:38:06] Jay McBain: Where I was yesterday talking about every IOT device that now is internet access, starts to get access to large language models. Every little sensor, every camera, everything that’s out there starts to get smart. But there’s a point. The first trillionaire, I believe, will be created here. Elon’s already halfway there. [00:38:24] Jay McBain: Um, but when Bill Gates thought there was gonna be a PC in every home, and IBM thought they were gonna sell 10,000 to hobbyists, that created the richest person in the world for 20 years, there will be a humanoid in every home. There’s gonna be a point in time that you’re out having drinks with your friends, and somebody’s gonna say, the early adopter of your friends is gonna say. [00:38:46] Jay McBain: I haven’t done the dishes in six weeks. I haven’t done the laundry. I haven’t made my bed. I haven’t mowed the lawn. When they say that, you’re gonna say, well, how? And they’re gonna say, well, this year I didn’t buy a new car, but I went to the car dealership and I bought this. So we’re very close to the dexterity needed. [00:39:05] Jay McBain: We’ve got the large language models. Now. The chat, GPT version 10 by then is going to make an insane, and every house is gonna have one of the. [00:39:17] Jay McBain: This is the promise of ai. It’s not humanoid robots, it’s not agents. It’s this. 99% of the world’s business data has not been trained or tuned into models yet. Again, this is the slow moving business. If you want to think about the 99% of business data, every flight we’ve all taken in this room sits on a saber system that was put in place in 1964. [00:39:43] Jay McBain: Every banking transaction, we’ve all made, every withdrawal, every deposit sits on an IBM mainframe put in place in the sixties or seventies. 83% of this data sits in cold storage at the edge. It’s not ready to be moved. It’s not cleansed, it’s not, um, indexed. It’s not in any format or sitting on any infrastructure that a large language model will be able to gobble up the data. [00:40:10] Jay McBain: None of the workflows, none of the programming on top of that data is yet ready. So this is your 10 to 20 year arc of this era that chat bot today when they cancel your flight is cute. It’s empathetic, it feels bad for you, or at least it seems to, but it can’t do anything. It can’t book you the Marriott and get you an Uber and then a 5:00 AM flight the next morning. [00:40:34] Jay McBain: It can’t do any of that. But more importantly, it doesn’t know who you are. I’ve got 53 years of flights under my belt and they, I’m the person that get me within six hours of my kids and get me a one-way Hertz rental. You know, if there’s bad weather in Miami, get me to Tampa, get me a Hertz, I’m driving home, I’m gonna make it home. [00:40:56] Jay McBain: I’m not the 5:00 AM get me a hotel person. They would know that if they picked up the flights that I’ve taken in the past. Each of us are different. When you get access to the business data and you become ag agentic, everything changes. Every industry changes because of this around the customers. When you ask about this 35% growth, working on that data, working in traditional consulting and design and implementation, working in the $7 trillion of infrastructure, storage, compute, networking, that’s gonna be around, this is a massive opportunity. [00:41:30] Jay McBain: Services are gonna continue to outgrow products. Probably for the next five to 10 years because of this, and I’m gonna finish here. So we talked a lot about quantifying names, faces, places, and I think where we failed the most as ultimate partners is underneath the tam, which every one of our CEOs knows to the decimal point underneath the TAM that our board thinks they’re chasing. [00:41:59] Jay McBain: We’ve done a very poor job. Of talking about the available markets and obtainable markets underneath it, we, we’ve shown them theory. We’ve shown them a bunch of, you know, really smart stuff, and PowerPoint slides up the wazoo, but we’ve never quantified it for them. If they wanna win, if they want to get access, if they want to double their pipeline, triple their pipeline, if they wanna start winning more deals, if they wanna win deals that are three times larger, they close two times faster. [00:42:31] Jay McBain: And they renew 15% larger. They have to get into the available and obtainable markets. So just in the last couple weeks I spoke at Cribble, I spoke at Octane, I spoke at CrowdStrike Falcon. All three of those companies at the CEO level, main stage use those exact three numbers, three x, two x, 15%. That’s the language of platforms, and they’re investing millions and millions and millions of dollars on teams. [00:42:59] Jay McBain: To go build out the Sam Andal in name spaces and places. So you’ve heard me talk about these 28 moments a lot. They’re the ones that you spend when you buy a car. Some people spend one moment and they drive to the Cadillac dealership. ’cause Larry’s been, you know, taking care of the family for 50 years. [00:43:18] Jay McBain: Some people spend 50 moments like I do, watching every YouTube video and every, you know, thing on the internet. I clear the internet cover to cover. But the fact is, is every deal averages around these 28 moments. Your customer, there’s 13 members of the buying committee today. There’s seven partners and they’re buying seven things. [00:43:37] Jay McBain: There’s 27 things orchestrating inside these 28 moments. And where and how they all take place is a story of partnering. So a couple of years ago, canals. Latin for channel was acquired by amia, which is a part of Informa Tech Target, which is majority owned by Informa. All that being said, there’s hundreds of magazines that we have. [00:44:00] Jay McBain: There’s hundreds of events that we run. If somebody’s buying cybersecurity, they probably went to Black Hat or they probably went to GI Tech. One of these events we run, or one of the magazines. So we pick up these signals, these buyer intent signals as a company. Why did they wanna, um, buy a, uh, a Canals, which was a, you know, a small analyst firm around channels? [00:44:22] Jay McBain: They understood this as well. The 28 moments look a lot like this when marketers and salespeople are busy filling in the spots of every deal. And by the way, this is a real deal. AstraZeneca came in to spend millions of dollars on ASAP transformation, and you can start to see as the customer got smart. [00:44:45] Jay McBain: The eBooks, they read the podcasts, they listened to the events they went to. You start to see how this played out over the long term. But the thing we’ve never had in our industry is the light blue boxes. This deal was won and lost in December. In this particular case, NTT software won and Yash came in and sold the customer five projects. [00:45:07] Jay McBain: The millions of dollars that were going to be spent were solved here. The design and architecture work was all done here. A couple of ISVs You see in light blue came in right at the end, deal was closed in April. You see the six month cycle. But what if you could fill in every one of the 28 boxes in every single customer prospect that your sales and marketing team have? [00:45:30] Jay McBain: But here’s the brilliance of this. Those light blue boxes didn’t win the deals there. They won the deals months before that. So when NTT and Software one walked into this deal. They probably won the deal back in October and they had to go through the redlining. They had to go through the contracting, they had to go through all the stuff and the Gantt chart to get started. [00:45:54] Jay McBain: But while your CMO is getting all excited about somebody reading an ebook and triggering an MQL that the sales team doesn’t want, ’cause it’s not qualified, it’s not sales qualified, you walk in and say, no, no. This is a multimillion deal, dollar deal. It’s AstraZeneca. I know the five partners that are coming in in December to solidify the seven layers, and you’re walking in at the same time as the CMOs bragging about an ebook. [00:46:21] Jay McBain: This changes everything. If we could get to this level of data about every dollar of our tam, we not only outgrow our competitors, we become the platforms of the next generation. Partnering and ultimate partnering is all here. And this is what we’re doing in this room. This is what we’re doing over these couple of days, and this is what, uh, the mission that Vince is leading. [00:46:43] Jay McBain: Thank you so much. [00:46:47] Vince Menzione: Woo. Day in the house. Good to see you my friend. Good to see you. Oh, we’re gonna spend a couple minutes. Um, I’m put you in the second seat. We’re gonna put, we’re gonna make it sit fireside for a minute. Uh, that was intense. It was pretty incredible actually, Jay. And so I’m, I think I wanna open it up ’cause we only have a few minutes just to, any questions? [00:47:06] Vince Menzione: I’m sure people are just digesting. We already have one up here. See, [00:47:09] Question: Jay knows I’m [00:47:10] Vince Menzione: a question. I love it. We, I don’t think we have any I can grab a mic, a roving mic. I could be a roving mic person. Hold on. We can do this. This is not on. [00:47:25] Vince Menzione: Test, test. Yes it is. Yeah. [00:47:26] Question: Theresa Carriol dared me to ask a question and I say, you don’t have to dare me. You know, I’m going to Anyway. Um, so Jay, of the point of view that with all of the new AI players that strategic alliances is again having a moment, and I was curious your point of view on what you’re seeing around this emergence and trend of strategic alliances and strategic alliance management. [00:47:52] Question: As compared to channel management. And what are you seeing in terms of large vendors like AWS investing in that strategic alliance role versus that channel role training, enablement, measurement, all that good stuff? [00:48:06] Jay McBain: Yeah, it’s, it’s a great question. So when I told the story about toast at the restaurant or Square or Clover, they’re not call, they’re not gonna call open AI or Nvidia themselves either. [00:48:17] Jay McBain: When you look out at the 250,000 ISVs. That make up this AI stack, there is the layers that happen there. So the Alliance with AWS, the alliance they have with Microsoft or Google is going to be how they generate agent AI in their platforms. So when I talk about a seven layer stack, the average deal being seven layers, AI is gonna drive this to nine, and then 11, then probably 13. [00:48:44] Jay McBain: So in terms of how alliances work, I had it up there as one of the five core strategies, and I think it’s pretty even. You can have the best alliances in the world, but if the seven partners trusted by the customer don’t know what that alliance is and the benefits to the customer and never mention it, it’s all for Naugh. [00:49:00] Jay McBain: If you’re go-to market, you’re co-selling, your co-marketing strategies are not built around that alliance. It’s all for naught. If the integration and the co-innovation, the co-development, the all the co-creation work that’s done inside these alliances isn’t translated to customer outcomes, it’s all for naugh. [00:49:17] Jay McBain: These are all five parallel swim lanes. All five are absolutely critically needed. And I think they’re all five pretty equally weighted in terms of needing each other. Yes. To be successful in the era of platforms. Yeah. [00:49:32] Vince Menzione: And the problem is they’re all stove pipe today. If, if at all. Yeah. Maintained, right. [00:49:36] Vince Menzione: Alliances is an example. Channels and other example. They don’t talk to one another. Judge any, we’ve got a mic up here if anybody else has. Yep. We have some questions here, Jacqueline. [00:49:51] Question: So when we’re developing our channel programs, any advice on, you know, what’s the shift that we should make six months from now, a year from now? The historical has been bronze, silver, gold, right? And you’ve got your deal registration, but what’s the future look like? [00:50:05] Jay McBain: Yeah, so I mean, the programs are, are changing to, to the point where the customer should be in the middle and realizing the seven partners you need to win the deal. [00:50:15] Jay McBain: And depending on what category of product you’re in, security, how much you rely on resell, 91.6%. You know, the channel partners are gonna be critical where the customer spends the money. And if you’re adding friction to that process, you’re adding friction in terms of your growth. So you know, if you’re in cybersecurity, you have to have a pretty wide open reseller model. [00:50:39] Jay McBain: You have to have a wide open distribution model, and you have to make sure you’re there at that point of sale. While at the same time, considering the other six partners at moment 12 who are in either saying nice things about you or not, the customer might even be starting with you. ’cause there is actually one thing that I didn’t mention when I showed the 28 moments filled in. [00:51:00] Jay McBain: You’ll notice that the customer went to AWS twice direct. AWS lost the deal. Microsoft won the deal software. One is Microsoft’s biggest reseller in the world. They just acquired crayon. NTT who, who loves both had their Microsoft team go in. [00:51:18] Question: Mm. [00:51:19] Jay McBain: So I think that they went to AWS thinking it was A-W-S-S-A-P, you know, kind of starting this seven layer stack. [00:51:25] Jay McBain: I think they finished those, you know, critical moments in the middle looking at it. And then they went back to AWS kind of going probably WWTF. Yeah. What we thought was happening isn’t actually the outcome that was painted by our most trusted people. So, you know, to answer your question, listen to your partners. [00:51:43] Jay McBain: They want to be recognized for the other things they’re doing. You can’t be spending a hundred percent of the dollars at the point of sale. You gotta have a point of system that recognizes the point of sale, maybe even gold, silver, bronze, but recognizing that you’re paying for these other moments as well. [00:51:57] Jay McBain: Paying for alliances, paying for integrations and everything else, uh, in the cyber stack. And, um, you know, recognizing also the top 1000. So if I took your tam. And I overlaid those thousand logos. I would be walking into 2026 the best I could of showing my company logo by logo, where 80% of our TAM sits as wallet share, not by revenue. [00:52:25] Jay McBain: Remember, a million dollar partner is not a million dollar partner. One of them sells 1.2 million in our category. We should buy them a baseball cap and have ’em sit in the front row of our event. One of them sells $10 million and only sells our stuff if the customer asks. So my company should be looking at that $9 million opportunity and making sure my programs are writing the checks and my coverage. [00:52:48] Jay McBain: My capacity and capability planning is getting obsessed over that $9 million. My farmers can go over there, my hunters can go over here, and I should be submitting a list of a thousand sorted in descending order of opportunity. Of where my company can write program dollars into. [00:53:07] Vince Menzione: Great answer. All right. I, I do wanna be cognizant of time and the, all the other sessions we have. [00:53:14] Vince Menzione: So we’ll just take one other question if there are any here and if not, we’ll let I know. Jay, you’re gonna be mingling around for a little while before your flight. I’m [00:53:21] Jay McBain: here the whole day. [00:53:22] Vince Menzione: You, you’re the whole day. I see that Jay’s here the whole day. So if you have any other questions and, and, uh, sharing the deck is that. [00:53:29] Vince Menzione: Yep. Alright. We have permission to share the deck with the each of you as well. [00:53:34] Jay McBain: Alright, well thank you very much everyone. Jay. Great to have you.

Many believers want to pray more but struggle to fit prayer into already full lives. In this episode, we explore the difference between having prayer time and living prayerful lives.Introducing Life Rhythm Prayer, this conversation reframes prayer not as something we squeeze into our schedules, but as a posture we carry throughout the day. Rooted in the biblical call to “pray without ceasing,” Life Rhythm Prayer invites us to pause, acknowledge God, and invite the Spirit into ordinary moments like work, conversations, decisions, and daily routines.This episode introduces the heart behind Life Rhythm Prayer and invites listeners to consider what it looks like to carry God-consciousness into the everyday rhythms of life.

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Who was in the manger that first Christmas morning? Some say He would become a great moral leader. Others, a social critic. Still, others view Jesus as a profound philosopher, a rabbi, a feminist, a prophet, and more. Many are convinced He was the divine Son of God. Who was He really? And how can you know for sure? Consulting experts on the Bible, archaeology, and messianic prophecy, Lee Strobel, an award-winning legal journalist, searched out the true identity of the child in the manger. Just us as Lee makes the case for Christmas.Become a Parshall Partner: http://moodyradio.org/donateto/inthemarket/partnersSee omnystudio.com/listener for privacy information.

Mostly Growth on YouTube: https://www.youtube.com/@MostlyGrowthMostly Growth on Apple: https://podcasts.apple.com/us/podcast/mostly-growth/id1842238102Mostly Growth on Spotify: https://open.spotify.com/show/3KDtaLaXx1obFp5PUhZ6V3In this year-end episode of Mostly Growth, CJ Gustafson, Kyle Poyar, and Ben Hillman reflect on what it actually takes to build a modern media business around newsletters and podcasts. They unpack CJ's first year going full-time, comparing creative intuition versus metric-driven operating styles, and discuss what content truly drives growth. The conversation also covers distribution dynamics, the emotional reality of unsubscribes and burnout, and closes with a candid look at monetization, team building, and the tradeoffs between simplicity and scale.—SPONSORS:Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: https://pulley.com/mostlymetricsMetronome is real-time billing built for modern software companies. Metronome turns raw usage events into accurate invoices, gives customers bills they actually understand, and keeps finance, product, and engineering perfectly in sync. That's why category-defining companies like OpenAI and Anthropic trust Metronome to power usage-based pricing and enterprise contracts at scale. Focus on your product — not your billing. Learn more and get started at https://www.metronome.com—LINKS:Mostly Metrics: https://www.mostlymetrics.comCJ on LinkedIn: https://www.linkedin.com/in/cj-gustafson-13140948/Growth Unhinged: https://www.growthunhinged.com/Kyle on LinkedIn: https://www.linkedin.com/in/kyle-poyar/Slacker Stuff: https://www.slackerstuff.com/Ben on LinkedIn: https://www.linkedin.com/in/slackerstuff/https://www.growthunhinged.com/p/deep-research-for-gtmhttps://www.growthunhinged.com/p/2025-state-of-b2b-gtm-reporthttps://www.mostlymetrics.com/p/presenting-the-state-of-the-agentic-financial-stackhttps://www.mostlymetrics.com/p/the-great-ai-arr-illusionhttps://www.mostlymetrics.com/p/presenting-the-2025-tech-stack-reporthttps://www.mostlymetrics.com/p/download-the-annual-planning-biblehttps://www.growthunhinged.com/p/how-to-sell-annual-planshttps://www.growthunhinged.com/p/get-recommended-by-chatgpthttps://www.growthunhinged.com/p/gtm-vibecoding-ideashttps://www.growthunhinged.com/p/how-to-use-ai-agents-for-marketing—RELATED EPISODES:We get roasted for swag and drop some GTM goldhttps://youtu.be/uubf_8al95wDo vanity plates bring serious business?https://youtu.be/Cm1rubFb-kgPricing in the Real World: Babies, Bots, and Billinghttps://youtu.be/T1cjFSZR0k0—TIMESTAMPS:00:00:00 Preview and Intro00:01:52 Sponsors — Pulley | Metronome00:04:12 Action Figure Swag and Year-in-Review Setup00:05:47 Going Full-Time and the First-Year Reality Check00:07:24 Writing Schedules, Creative Work, and Time Optimization00:09:16 Writing Speed, Craft, and the Myth That Time Equals Quality00:10:51 Perfectionism vs. Throughput in Newsletter Writing00:13:03 Creator Burnout, Motivation, and Engagement Anxiety00:14:08 Playing the Long Game vs. Obsessing Over Metrics00:15:42 Best Work of the Year and High-Leverage Content Bets00:17:55 Big Research Reports as Career-Defining Projects00:19:19 When Memes Outperform Deep Work00:19:52 LinkedIn Algorithms vs. Content Quality00:20:51 Writing for the Feed vs. Writing to Think00:22:03 Optimizing LinkedIn Profiles for Credibility00:23:47 Subscriber Growth, Audience Quality, and Churn Reality00:27:20 Reports and Research as Growth Engines00:28:37 Tactical “How-To” Content That Actually Converts00:30:21 Tactical Value Beats Sounding Smart00:30:40 Building a Team and Scaling Beyond a Solopreneur00:32:05 Simplicity vs. Scale in Early Business Decisions00:35:37 Avoiding Boredom and Shiny Object Syndrome00:37:12 Balancing Writing, Consulting, and Energy00:37:54 Making the Leap Financially as a Creator00:39:01 Subscriptions vs. Advertising as the Real Business Model#MostlyGrowthPodcast #CreatorEconomy #IndependentCreator #NewsletterBusiness #YearInReview This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cjgustafson.substack.com

In this conversation, Denise shares her journey from corporate burnout to entrepreneurship, emphasizing the chaos of scaling businesses and the importance of preparation for pitch meetings. She introduces her consulting firm, Data-Driven Intuition, which focuses on helping founders navigate product pivots and market fit. Denise also discusses her writing process and the therapeutic benefits of writing, while expressing her admiration for historical figures like Benjamin Franklin.As You Listen:00:00 The Journey to Entrepreneurship03:01 Navigating the Chaos of Scaling6:06 Mastering Pitch Meetings9:12 Data-Driven Intuition: A New Approach12:01 The Writing Process and Its Benefits14:57 Inspiration from Historical Figures"It's not about me.""Be prepared for rejection.""I would love his advice."

How to review 2025. Measuring the Gain, Not the Gap. AND...starting something you do not know the ending of before you start.   Two opportunities to receive help: 1. One-on-one consulting 2. January Life Cohort   Jan 2026 - Live Cohort - Jan 7-9th https://www.letsbuyabusiness.com Consulting - https://www.Letsbuyabusiness.com/2026

This interview was recorded for the GOTO Book Club.http://gotopia.tech/bookclubCheck out more here:https://gotopia.tech/episodes/401Fabrizio Romano - Development Manager at Sohonet & Co-Author of "Learning Python Programming"Naomi Ceder - Python Instruction and Consulting & Author of "The Quick Python Book"RESOURCESFabriziohttps://x.com/gianchubhttps://github.com/gianchubhttps://www.linkedin.com/in/gianchubNaomihttps://bsky.app/profile/naomiceder.techhttps://github.com/ncederhttps://www.linkedin.com/in/naomicederhttps://www.naomiceder.techLinkhttps://adventofcode.comDESCRIPTIONNaomi Ceder interviews Fabrizio Romano, author of "Learning Python Programming" (now in its 4th edition). They discuss Fabrizio's decade-long journey as a Python programmer and book author, exploring how his perspectives have evolved across multiple editions.Key topics include the shift from GUI-focused content to command-line applications, the controversial introduction of typing in Python, the rise of AI in coding, and the importance of educating junior developers. Fabrizio emphasizes the balance between embracing new tools like AI while maintaining fundamental programming skills and the human element in software development.RECOMMENDED BOOKSFabrizio Romano & Heinrich Kruger • Learning Python Programming • https://amzn.to/4myLBItNaomi Ceder • The Quick Python Book • https://amzn.to/3zwdDOaLuciano Ramalho • Fluent Python • https://amzn.to/3oSw2jeDavid Beazley • Python Distilled (Developer's Library) • https://amzn.to/3QjNBEvAnna Skoulikari • Learning Git • https://amzn.to/4cSl8lzSy Brand • Building a Debugger • https://amzn.to/4cWWr84BlueskyTwitterInstagramLinkedInFacebookCHANNEL MEMBERSHIP BONUSJoin this channel to get early access to videos & other perks:https://www.youtube.com/channel/UCs_tLP3AiwYKwdUHpltJPuA/joinLooking for a unique learning experience?Attend the next GOTO conference near you! Get your ticket: gotopia.techSUBSCRIBE TO OUR YOUTUBE CHANNEL - new videos posted daily!

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP232 In episode 232, Coffey talks with Margarita Ramos about the importance and future of the employee relations function following the $11.5 million SHRM discrimination verdict. They discuss the SHRM jury verdict and its implications for HR credibility; the role of employee relations at the intersection of compliance and employee experience; proactive versus reactive approaches to workplace conflict; multiple complaint channels and manager escalation obligations; why dismissing concerns as "not illegal" undermines trust; investigation failures highlighted in the SHRM case; investigator neutrality, training, and experience requirements; when and why to use outside investigators or counsel; leadership accountability and the role of the CHRO in employee relations; the three-legged stool of employee relations, HR business partners, and employment counsel; building ER infrastructure with case management systems and data analytics; handling high-performing but high-risk leaders; transparency in employee relations processes; reducing gossip through consistent and fair investigations; and the future of employee relations including responsible use of AI in investigations. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Margarita Ramos is a highly respected Global Employee Relations executive and employment attorney with more than two decades of experience across technology, SaaS, and financial services. She is trusted by CHROs, HR Business Partners, and C-suite leaders to build scalable ER infrastructures, stabilize organizations through change, and elevate the employee experience through disciplined governance and operational excellence. With a foundation rooted in JD-trained employment law—including roles as In-House Employment Counsel at Merrill Lynch and Principal Corporate Counsel at Microsoft—Margarita developed deep legal expertise in compliance, risk mitigation, and workplace investigations.  She later translated this expertise into senior ER and HR Compliance leadership roles at VMware, Splunk, RBC, and Bank of America, where she supported complex global workforces navigating rapid growth, cultural transformation, and organizational change. Throughout her career, Margarita has been brought in to create structure where ambiguity exists. She has built and led global ER Centers of Excellence, developed investigations and performance-management frameworks, and implemented modern case-management systems such as Workday, HR Acuity, and AI-enabled governance tools. Her approach blends empathy with operational rigor, ensuring ER functions are both employee-centric and aligned with business strategy. A skilled investigator and ER strategist, Margarita advises senior leaders on workplace investigations, conflict resolution, performance management, DEI&B, and global employment compliance. She is known for her ability to translate data, case trends, and cultural signals into actionable insights—leveraging ER metrics, KPIs, and reporting to influence leadership decisions, drive fairness, and strengthen organizational culture. Her data-driven approach enables leaders to make well-informed, consistent decisions that reinforce trust and accountability across the enterprise.  Margarita has also led M&A HR integration efforts at VMware and Splunk, overseeing cultural alignment, workforce assessments, and change-management strategies during periods of significant transformation. Her leadership in these environments reflects her commitment to creating workplaces where clarity, belonging, and operational excellence coexist. Beyond her corporate work, Margarita is deeply committed to developing future talent. She has mentored first-generation college students and contributed to organizations such as Girls Who Code, Year Up, and Hobart & William Smith Colleges. At Microsoft, she provided pro bono support for Kids in Need of Defense (KIND). Outside of work, she enjoys ballroom dancing and cooking. Margarita is passionate about shaping modern, strategic, tech-forward ER functions that support organizational values, reduce risk, build leadership capability, and create an environment where employees can do their best work with trust, fairness, and accountability. Margarita Ramos can be reached athttps://www.linkedin.com/in/margarita-ramos/ About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher.In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business.Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association. Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community.Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year. Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee.Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teach...

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Send us a textThank you, Sabina Nawaz, for helping me find today's guest to finish up Season 6 on the Quarterback DadCast!So, what if the best leadership training happens at your dinner table? We sit down with Dane Groeneveld—dad of four, CEO of LEAD3R, and host of The Future of Teamwork—to explore how raising kids, facing anxiety head‑on, and choosing curiosity over control can transform both families and companies. From eight schools across Australian mining towns to a newborn and teens under one roof, Dane shares the practices that keep his home grounded and his teams energized.We dig into the messy middle: choosing therapy when a high‑achieving teen hits an anxious wall, stepping away from rugby to protect mental health, and having brave conversations about consent and sex without panic or shame. You'll hear why the “car ride home” is the most dangerous coaching moment, how IFS “parts” language reduces shame and opens learning, and why stoic patience beats heat‑of‑the‑moment reactions. Expect tangible tools: the “I love watching you play” reset, TED questions that unlock specifics, and permission‑based coaching that turns advice into collaboration.On the work front, Dane goes on offense against the myth of high performance at all costs. He lays out a model for healthy teams that still deliver results but no longer leave human wreckage behind. The three values guiding both his home and company—be human‑centered, be pioneering, and share in success—show up in simple, repeatable moves: assume positive intent, learn by building, and spread the win. We also trade stories about body language meltdowns on the golf course, 2 a.m. puppy chaos, and the quiet power of leaders who remove fear and instill confidence.If you're a parent, coach, or manager who wants stronger relationships and better outcomes without the burnout, this conversation is your playbook. Listen, share with a friend who needs a reframe on performance and parenting, and leave a quick review so more dads and leaders can find the show.Support the showPlease don't forget to leave us a review wherever you consume your podcasts! Please help us get more dads to listen weekly and become the ultimate leader of their homes!

Meet Your All·in·One Creator Store (Stan)https://join.stan.store/the505podcastThe 10 Minute Personal Brand Kickstart (FREE): https://the505podcast.courses/personalbrandkickstartWhat's up Rock Nation! Today we're breaking down exactly how to make your first $10,000 a month online with your personal brand. Between the two of us, we've generated over $1 million online selling services, courses, consulting, brand deals, and more. We've also made just about every mistake along the way. In this episode, we're cutting through the noise to show you what actually works, why you don't need more followers to hit $10K, and how to build a clear, high-leverage offer that turns the audience you already have into real income.SUSCRIBE TO OUR NEWSLETTER: https://the505podcast.ac-page.com/rock-reportKostas' Lightroom Presetshttps://www.kostasgarcia.com/store-1/p/kglightroompresetsgreeceCOP THE BFIGGY "ESSENTIALS" SFX PACK HERE: https://courses.the505podcast.com/BFIGGYSFXPACKTimestamps: 0:00 – Intro0:25 - The $10K Reality Check2:29 - The math behind $10k14:54 - Stan Store15:53 - Consulting while building18:45 - The 4 Paths to your first $10K35:18 - Our new cohort (Paid To Be You)38:20 - The Offer Before the Audience42:38. - How to Price Your First Offer Without Guessing48:47 - How to Sell Without Feeling Salesy54:16 - The 30-Day $10K Execution Plan56:23 - The Trap That Keep People StuckIf you liked this episode please send it to a friend and take a screenshot for your story! And as always, we'd love to hear from you guys on what you'd like to hear us talk about or potential guests we should have on. DM US ON IG: (Our DM's are always open!) Bfiggy: https://www.instagram.com/bfiggy/ Kostas: https://www.instagram.com/kostasg95/ TikTok:Bfiggy: https://www.tiktok.com/bfiggy/ Kostas: https://www.tiktok.com/kostasgarcia/

In this highlight episode of The Quality Hub: Chatting with ISO Experts, we revisit the most powerful insights from past conversations on leading through change. Across challenges and uncertainty, our featured moments explore what it means to stay steady under pressure, lead with authenticity, and turn disruption into opportunity. From practical tools for emotional resilience and transparent communication, to strategies for adaptability, quick decision-making, and learning from setbacks, this episode brings together timeless lessons in leadership. It's a reflection on courage, clarity, and the power of people-first leadership—reminding us that in every season of change, resilience reveals true character.   Helpful Resources: How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Ecoutez RTL Soir avec Vincent Parizot du 24 décembre 2025.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com In fast-moving markets, too much information can feel reassuring, but it may actually be holding organizations back. In this episode, Sandy Richardson and Zoe Brown, Principals in Lumanity's Strategy Consulting team, explore how companies can move beyond information overload and build true competitive readiness through focus, collaboration, and action. They emphasize that real insight comes from asking the right questions and filtering out noise, rather than accumulating more data. Sandy and Zoe emphasize the importance of ongoing, structured collaboration between global and local teams to maintain competitive readiness as an active and embedded process, rather than a reactive one. Throughout the conversation, they touch on how scenario planning, simulations, and clear action plans enable organizations to prepare for uncertainty while maintaining focus on their core strategy. Tune in to learn how competitive readiness can become a living capability that helps your organization stay prepared, confident, and ahead of what's coming next! Resources Connect with and follow Sandy Richardson on LinkedIn. Connect with and follow Zoe Brown on LinkedIn. Follow Lumanity on LinkedIn and explore their website!

In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for building trust with clients, effective communication, and the shift towards managed services amid growing cybersecurity concerns. The episode concludes with insights on the importance of networking and building strategic partnerships with clients.   00:00 Introduction and Guest Welcome 00:41 High-End Residential Work 01:55 Challenges in Network Installations 04:47 WiFi Planning and Intuition 09:18 Client Education and Expectations 10:57 Working with Contractors 17:07 Common Wiring Issues 20:35 Ensuring Quality and Client Satisfaction 29:05 The Importance of Redundancy in Wiring 29:27 Challenges with Daisy Chaining and Switches 29:56 The Frustration of Poor Wiring in High-End Homes 31:01 The Impact of Construction Materials on WiFi Performance 32:42 The Shift to Managed Services and Cybersecurity 34:40 The Importance of Cyber Insurance 40:56 Efficiency Loss and Productivity in IT 45:30 The Art of Communicating Value to Clients 50:36 Building Strategic Partnerships 52:42 Conclusion and Final Thoughts

In this episode of "Coaching Conversations," Amy Musante, ICG's Director of Consulting, reflects on her favorite podcast highlights from 2025. Amy and looks back at three episodes that really stayed with her. She talks about what she learned from Zaretta Hammond's insights on culturally responsive teaching, Maggie Jackson's ideas about uncertainty and adaptive expertise, and Susie Green's work on bringing positive psychology into coaching. Amy shares why partnership matters so much, what it means to really listen with intention, and how we can support well-being in our schools. Whether you're a coach or an educator, you'll find some practical ideas here that can help you grow and make a real difference with the teachers you work with.Thank you for being a part of our community.Feedback: We love hearing from you! Leave us a rating or comment to let us know what you think.Stay Connected: Follow our podcast for more episodes packed with insights and inspiration.Learn more about our Instructional Coaching Institutes:https://www.instructionalcoaching.com/workshop/in-person-intensive-instructional-coaching-institute/Learn more about our 1:1 Impact Coaching:https://www.instructionalcoaching.com/workshop/jim-knights-1-1-impact-coaching/

In this special Episode #138, we bring you clear answers to the top questions our audience has been asking about Workers' Compensation in California. These are the real concerns injured workers are putting on the table in 2025, including mental health and work-related stress, what happens if you quit or are terminated after an injury, and how pre-existing conditions or injuries that develop over time can impact your case.  Carmen Ramirez and workers' comp attorney Bilal break down the most important insights to guide you through your case, helping you understand how the system really works, where injured workers often lose money, and how having the right legal guidance can dramatically increase the value of your claim.    Takeaways:  You generally cannot choose your own doctor for workers' comp injuries in California.  Workers' comp benefits include medical treatment and indemnity payments.  You have one year to file a claim after your injury.  Mental health injuries can qualify for workers' comp benefits under specific conditions.  Employers must provide information about workers' comp rights and assist injured employees.  Future changes in workers' comp laws may improve benefits for injured workers.  Consulting a lawyer can help clarify your rights and options in workers' comp cases.  Staying informed about changes in workers' comp laws is crucial for employees.    Chapters:  00:00 Introduction to Workers' Comp Questions of 2025  00:27 Choosing Your Own Doctor in Workers' Comp  01:39 Understanding Workers' Comp Benefits  03:14 Dealing with Pre-existing Conditions  05:14 Filing Claims and Employment Status  06:48 Mental Health Injuries and Workers' Comp  09:13 Employer Responsibilities in Workers' Comp  10:51 Using Vacation Time for Injuries  12:59 Future Changes in Workers' Comp Laws    This episode is sponsored by Pacific Workers, The Lawyers for Injured Workers, the trusted workers' compensation law firm in Northern California. With over 10,000 cases won and more than $350 million recovered for injured workers, we are here to help if you've suffered a workplace injury.    Visit our FAQ and blog for more resources:  https://www.pacificworkers.com/blog/     Follow Us on Social Media for More Content!  

Jeffrey Mosher welcomed back Maureen Donahue Krauss, President & CEO, Detroit Regional Partnership, and was introduced to Scott Cooley, VP, Consulting & Advisory, Hart, Detroit, MI. 1. Welcome back Maureen, for listeners who may be unfamiliar, can you give us a snapshot of the Detroit Regional Partnership and the role it plays in driving growth across the region? 2. When you're out pitching the Detroit region to companies and site selectors, what qualities or advantages rise to the top? What makes this market stand out right now? 3. Your team recently launched the “Get Here” campaign. What inspired it, and how does it help tell the story of the region in a new way? 4. Who are you hoping to reach through this campaign, and how are you defining success as it continues to roll out? 5. The organization has made meaningful progress toward its 10-year goals. As you look to the next four to five years, what are the priorities or opportunities that will shape your path forward? » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/ Detroit Regional Partnership's “Get Here” Campaign Showcases the People Driving the Detroit Region's Next Chapter of Growth Developed with Hart, the campaign elevates authentic, people-first storytelling to position the Detroit Region to companies and site selectors globally. DETROIT, MI — As interest in the Detroit Region continues to grow among business leaders, innovators and site selectors, Detroit Regional Partnership (DRP) is shining an even brighter spotlight on the people driving that momentum through its ongoing Get Here campaign. Created in partnership with Hart, the initiative uses authentic, human-centered storytelling to illustrate how the Detroit Region has become one of the most compelling places in the country to build and scale a business.  “Detroit didn't need another list of claims or facts; it needed a story that matched its momentum,” said Scott Cooley, VP of Consulting & Advisory at Hart. “We chose the voice of a rideshare driver because they've seen the region evolve firsthand. About Detroit Regional Partnership Launched in 2019, Detroit Regional Partnership (DRP) is a public-private, 501(c)(3) not-for-profit economic development partnership focused on marketing and business attraction for the 11-county Detroit Region. About Hart Hart is a full-service, independent brand transformation agency helping regions, destinations and middle-market companies grow in the new experience economy.

In this episode, I am sharing 3 simple ways that will support you in soaring in 2026. If you haven't subscribed to the newsletter for exclusive events, offerings and announcements make sure you are on the newsletter here: www.KellyLynnAdams.com If you are looking for support in this season here are a few ways that are available (spaces are limited and investments increase in 2026): Private 1:1 Consulting, Advising, Coaching & Mentorship VIP Immersion In-Person & Virtual Experiences The Elevate 6 Month Mastermind & The Luxury Leadership Lab (only 10 spaces opening) 30 Day VIP Accelerator CEO Reset Experience (only 3 spots remaining for 2025) The Inner Circle Paid Community + Movement is being elevated and upgraded, for more information message us CEO Circle Society. And if you haven't checked out The Luxury Digital Library of bite size business trainings on the website, head on over there now: www.KellyLynnAdams.com/services Make sure to subscribe to this podcast and leave a review, and share with a friend and tag us at @kellylynnadams

From Immigrant Pianist to Education Empire: Oksana's Unbelievable Journey

I am so excited for today's episode because we're diving into one of the most transformative tools in private practice right now: AI. And joining me is someone who has been living at the intersection of mental health, creativity, and digital marketing for nearly two decades—Greg Goodman of Goodman Creatives. Greg isn't a therapist, but his story is rooted deeply in the world of mental health. Inspired by his father's work as a clinician, he built a career helping therapists share their voice, grow their practices, and create meaningful impact through smart, authentic marketing. Today, he runs an international creative agency that exists to support helpers—and now he's leaning all the way into how AI can make marketing more accessible than ever. In our conversation, Greg and I talk about the real, practical ways therapists can use AI to save time, generate powerful copy, create content with confidence, and stand out in a growing field. We also explore the ethical concerns around AI, the importance of keeping our humanity in the process, and how to train AI to actually sound like you. If you've been curious—or even hesitant—about how AI fits into your private practice, this episode is going to open your eyes to what's possible. Greg brings a blend of heart, tech wisdom, and decades of industry experience, and I can't wait for you to learn from him. Resources Mentioned In This Episode  Read the show notes here Watch on YouTube  Use the promo code "GORDON" to get 2 months of Therapy Notes free Consulting with Gordon The PsychCraft Network Profit First for Therapists Workbook Meet Greg Goodman Greg Goodman is a marketing and web design expert with two decades of experience helping therapists grow thriving practices. With a deep understanding of the mental health industry, Greg specializes in creating authentic, client-centered marketing strategies that resonate with both therapists and the people they serve. His passion for visual storytelling plays a key role in his work, as he believes powerful imagery can make a therapist's message more relatable and emotionally impactful. Driven by a calling to "help the helpers," Greg's dream is to positively impact the mental health of more than 1,000,000 people around the world. As the founder of Goodman Creatives, he combines artistry and strategy through thoughtful web design, empathetic copywriting, ethical AI, and photographic storytelling—helping therapists feel confident, reduce overwhelm, and build practices that thrive long term. Website Facebook Instagram  

In this episode of Why Distance Learning, Seth turns the spotlight to co-hosts Tami Moehring and Allyson Mitchell to explore the work they lead at the Center for Interactive Learning and Collaboration (CILC). For more than 30 years—long before the digital pivot of 2020—CILC has been connecting classrooms and communities to museums, zoos, aquariums, and cultural institutions through live, interactive virtual programs. But as demand grew, so did a problem: users loved the programming but struggled to find the right experience in a catalog of over 2,600 virtual field trips.To solve this, CILC redesigned everything around two clear pathways: Field Ed for PreK–12 classrooms and Rome From Home for adults and older adults. Each gives users a curated entry point rather than a maze of search results. And instead of forcing teachers or community coordinators to juggle logistics, CILC introduced bundles and fully hosted webinar series—options that reduce prep time to almost zero while improving the learner experience.What problems CILC kept hearingTeachers overwhelmed by too many choices, not enough guidanceAdults and senior-living communities needing moderated, accessible programsContent providers unsure how to adapt or refresh virtual programmingSchool budgets going unused because scheduling felt too complexWhat the redesigned model deliversField Ed: A clean K–12 catalog aligned to curriculum, standards, and CTERome From Home: Cultural and wellness programming designed for older adultsBundles: Flexible funds teachers can use anytime, without losing budgetWebinar Series: CILC handles hosting, registration, moderation, and techConsulting: Support for museums and cultural institutions building or rebooting virtual programsThe episode also explores what makes a virtual field trip truly work. Tammy and Allyson break down pacing, interactivity every few minutes, accessible visuals, and the presenter “presence” that makes a screen feel like a shared space. For older adults, the structure shifts—more narrative, slower pacing, and extended Q&A—because live virtual learning often becomes a social anchor, not just a lesson.Moments from the field bring it home: students from Nicaragua to Minnesota solving a physics challenge together in Field Ed Live, or the older adult who said, “I never thought I'd see the Smithsonian again—and I did, from my chair.” These are the access and opportunity stories that define why distance learning matters.Why distance learning?Because it brings the world to people who might never reach it—and brings it back to those who thought they'd lost it.Episode LinksCILC: Field Ed, Rome From Home, Consulting – https://CILC.orgSchedule Banyan's Bridges of Portland Virtual Field Trip via CILC

In Part 2 Alex speaks to commissioning, what to look for in HVAC design to indicate if there is a problem, and what does it mean to design HVAC system with Heat Pumps vs Gas forced air systems.Alex Meaney on ⁠LinkedIn⁠⁠Mean HVAC⁠⁠Mean HVAC Free Stuff:⁠ Articles, Vides, and more⁠Mean HVAC BS Tools⁠ on the app store

Cary Broussard, host of Cinderella CEO On Air, interviews Andrew Mathewes about pivoting from his roles as corporate/large enterprise team member to entrepreneur. Leaving his role as Director of Development for the National Civil Rights Museum, going out on his own and starting not one businesses - but two - 1) A consulting business for non-profits 2) An interactive campus (restaurant, playground, event venue) called Stomping Grounds , catering to children and their parents. Children can play safely while adults relax, gather, and socialize.Cary speaks with Andrew about living the entrepreneur life, details about his successful fifteen-year career and how he concepted the idea to build a campus for kids in his community called Stomping Grounds. Father of two little boys, Andrew refers to himself as Chief Dad Officer of Stomping Grounds, his new venture. He also talks about disrupting one's career and finding a way to adapt and pivot and grow and improve, leveraging technology, people and community. His view on technology is to make sure technology is serving people. Over the last decade, having seen the impacts, sometimes negative, that technology can have, he reflects on how we make sure that technology is for good and for people and to improve their lives to make them more efficient and better and have better outcomes.In planning this interview, Andrew said he wants people to go out there and try a tool that they haven't tried yet. He recommends getting comfortable with being uncomfortable...and Just see what happens and test and learn, um. And I think a lot of good can come from that, and I think people will be glad that they push themselves where they were previously uncomfortable.Andrew's background: Andrew began his career at Epic Medical Records in Madison, Wisconsin. In the public sector, he served as a legislative aide to the Memphis City Council where he currently lives (and his hometown). He went on to work for the nonprofits, Alsac Saint Jude and the National Civil Rights Museum in Memphis.   Cary Broussard LinkedInAndrew Mathewes on LinkedInStomping Grounds websitehttps://choose901.com/first-look-stomping-grounds-is-bringing-a-new-kind-of-family-fun-to-midtown-memphis/Bringing a new kind of family fun to Memphis, Tennessee

WWW.ADVENTUREFREAKSSS.COM Find your Ideal Destination Here: https://adventurefreaksss.com/ideal-destination-finder/ ================================= How to work with me: =================================

On this episode, host Adam Russo welcomes Andy Willoughby, Founder, Willow Hill Consulting, a company that helps self-funded employers, third-party administrators (TPAs), and vendor partners solve high-impact challenges and drive real results. Andy shares insights on the importance of focusing on effective strategies rather than buzzwords in healthcare cost containment. They also discuss healthcare enrollment, insurance literacy, and the challenges of understanding health plans. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Recognizing that life has an expiration date makes both medicine and risk-taking more meaningful, and that insight runs through this entire conversation.  In this episode, Dr. Orvil Martinez, CEO of the Advanced Medical Research Center, and Dr. Felix Rivera, owner of US Neurology Consulting, discuss how their Puerto Rican roots, love of adventure, and passion for technology influence their medical practice and vision for the future of healthcare. They share wild stories of skydiving from airplane wings, bungee jumping over concrete, and near-fatal injuries, set against the backdrop of their lives as thoughtful clinicians, parents, and technophiles. The conversation then turns to AI's potential to ease primary care burdens in Puerto Rico, support tele-neurology, reduce overhead, and sustain independent practice. They close by unveiling plans for the island's first AI Congress in November 2026, underscoring that innovation, trust, and accepting mortality are essential to living fully. Tune in and learn how personal risk, family roots, and bold AI vision are converging to reshape care in Puerto Rico and beyond! Resources Connect with and follow Dr. Orvil Martinez on LinkedIn. Visit the Advanced Medical Research Center website. Follow and connect with Dr. Felix Rivera on LinkedIn.

In this podcast episode, Dr. Jonathan H. Westover talks with Lamell J. McMorris about his book, THE POWER TO PERSIST: 8 Simple Habits To Build Lifelong Resilience. Lamell J. McMorris is a nationally recognized entrepreneur, activist, and changemaker dedicated to advancing equity and revitalizing underserved communities. Growing up on the South Side of Chicago, he went on to find phenomenal success as a D.C. policymaker, a consultant in the financial and professional sports arenas, and a civil and human rights advocate. McMorris is the founder and CEO of the Washington, D.C.-based company Phase 2 Consulting, which offers strategic insight and external affairs services to some of the nation's leading decision-makers in the private, public, and nonprofit sectors, including Fortune 100 companies. He is also founder and managing principal of Greenlining Realty USA, a comprehensive urban redevelopment firm dedicated to neighborhood investment, redevelopment, housing rehabilitation, and home improvement in low-income communities. He holds a BA in Religion and Society from Morehouse College, a MDiv in Social Ethics and Public Policy from Princeton Theological Seminary, and a DLP in Law and Policy from Northeastern University. Check out all of the podcasts in the HCI Podcast Network!

What if the most explosive moments in the early church didn't happen on a platform—but around a table?In Acts 6, the apostles appoint leaders to oversee food distribution for widows—an assignment that looks ordinary, even menial. But what follows is anything but small. This episode explores a three-stage Kingdom reversal where serving tables reshapes priorities, launches Spirit-filled leaders, and dismantles the very power structures the enemy relies on.From Stephen's miracles to Philip's missionary breakthrough, Scripture reveals that humble service is not a detour from purpose—it's often the doorway to it. When God's people pick up towels instead of titles, the Kingdom advances and thrones begin to fall.Serving tables doesn't diminish impact.It turns the tables on everything we thought mattered.

In this conversation, Megan Beattie, a seasoned marketing consultant, shares her insights on the importance of execution in consulting, the role of leadership in empowering young professionals, and the necessity of effective sales techniques. She emphasizes the value of scripts, training, and ethical canvassing in sales, while also discussing the challenges of delegation and the impact of personal experiences on leadership. The discussion touches on the future of AI in business and the importance of investing in training and leadership for sustainable growth. 00:00 The Importance of Execution in Consulting 05:05 The Role of Scripts in Sales 11:02 The Evolution of Sales Techniques 16:56 The Challenges of Leadership and Delegation 19:53 Ethical Canvassing and Door-to-Door Sales 28:55 The Importance of Capacity Planning 32:00 Understanding Customer Needs 41:51 The Impact of Personal Experiences on Leadership 46:00 Overcoming Market Objections 01:00:02 The Future of AI in Business 01:01:51 Final Thoughts on Leadership and Training

PREVIEW — Gene Marks — Artificial Intelligence as Workforce Enhancement Tool. Marks, a small business columnist who has traveled extensively across the United States consulting with business associations, addresses the pervasive worker anxiety that artificial intelligence will systematically replace human employment and eliminate career opportunities. Marks provides a 50-word summary: Marks emphasizes that AI should be viewed as a "supplement" and productivity tool rather than employment replacement. He advises workers to ignore catastrophic job loss predictions and instead focus on leveraging technology to accelerate task completion. The best employees will "lean into" these tools, using AI to perform work of multiple people, thereby increasing employer value and securing superior job stability. Marks argues that workers adopting AI as a "power drill"—amplifying rather than replacing carpentry skills—will outcompete those refusing to integrate automation, thereby securing better employment prospects and wage growth relative to colleagues resisting technological adaptation and maintaining analog work methodologies incompatible with productivity expectations.