Podcast appearances and mentions of sam yen

How is Generative AI reshaping the principles of design thinking and product innovation? In this latest episode of Better Innovation, host Jeff Saviano sits down with Sam Yen, Chief Innovation Officer for Commercial Banking at JP Morgan Chase & Co., for a thought-provoking conversation on the transformative potential of Generative AI. Jeff and Sam traverse the evolution of AI, the intersections of AI and design thinking, the relationship between humans and technology, and more. Whether you're a seasoned designer, tech enthusiast, or simply intrigued by the evolving landscape of AI, this episode offers a glimpse into the transformative potential that lies ahead, and some practical applications here today.

Sam Yen, the Chief Innovation Officer for Commercial Banking at JPMorgan Chase, joins us for this episode of The Innovation Engine to discuss Innovation by Design and Scaling Innovation. Sam is responsible for JPMorgan Chase's digital products, platforms, innovation, and product strategy, so there is a massive amount of responsibility that falls under his purview. We kick off the episode by diving into Sam's guiding principles for leading teams and prioritizing work in a financial institution of JPMorgan Chase's scale. He stresses the importance of being customer or client-centered, maintaining effective communication, ensuring a deep understanding of end-to-end experiences in product delivery, and keeping the bigger picture in mind while fostering a culture of quick learning and iteration. Sam shares his insights on the power of design in crafting user experiences that are intuitive, delightful, and even "forgettable" in terms of ease of use. We discuss the challenges and constraints of fostering innovation in a large financial institution and how the constraints by which financial services companies are bound can, perhaps counterintuitively, lead to more focused solutions. We also cover Sam's previous work at SAP and the four phases of scaling innovation in large organizations he uncovered with Janaki Kumar and Baba Shiv. The four phases Sam details on the innovation journey run from the "lonely soldier phase" all the way through to a fully scaled culture of innovation. Episode Highlights Why the role of design includes but also extends well beyond delivering a delightful and intuitive user experience The concept of thinking of risk as a line of boxes that gets increasingly larger over time, and the process of de-risking ideas incrementally as they scale Why innovation requires excelling at both creativity AND execution; you don't get to pick just one Sam shares why the emphasis that's often placed on creative problem solving would be even more productive if it were instead placed on creative problem finding The value of diverse teams in delivering innovative solutions and the difference between constructive tension and destructive tension About Sam Yen Sam Yen is an acclaimed design leader who has had an exceptional career trajectory. Prior to his role as Chief Innovation Officer for Commercial Banking at JPMorgan Chase, he served as Managing Director for SAP Silicon Valley and was SAP's first Chief Design Officer. At SAP, Sam led their Design Thinking practice both internally and for customers. Sam offers a valuable perspective on integrating design principles at the highest levels of corporate decision-making and scaling innovation throughout large organizations. Resources Connect with Sam Yen on LinkedIn Read one of Sam's recent interviews for more on the 4 phases of innovation Learn more about how JPMorgan Chase Commercial Bank is banking the innovation economy Read volume 1 of “Payments Unbound,” a partnership between JPMorgan and Wired on the future of digital cash and more Read volume 2 of “Payments Unbound,” which focuses on the future of commerce   Learn more and get the full show notes at: 3PillarGlobal.com Produced by Nova Media  

台灣電子資訊產業在世界舞台扮演重要角色，也是許多年輕人夢寐以求的工作產業之一，想知道如何在世界級企業裡成長、發展，千萬別錯過這一集。 本集特別邀請信邦電子資深成員，分享公司的人才培育經驗及如何改變電子產業的職場環境，搭建讓年輕世代可以發揮的舞台。 主持人：換日線總編輯 張翔一 與談者：信邦電子工業控制事業處副理 張浤暐 Ryan Chang、信邦電子副課長 顏昌邦 Sam Yen ＊信邦電子官方粉絲團：https://bit.ly/3xOBaHK ＊訂閱《換日線》季刊：https://bit.ly/3mjhqab ＊意見信箱：bill@cw.com.tw 本集節目合作推薦：信邦電子

As a San Francisco Bay Area Design Thinking expert, Dr. Sam Yen shares his thoughts on how schools might use design thinking to teach deep critical thinking and inspire students to tackle today's most pressing issues and opportunities.

The most successful companies provide solutions to their clients before being presented with a problem. How can your business get to that state? Anish Bhimani sits down with JPMorgan Chase’s Sam Yen to discuss the principles of Design Thinking, and how truly understanding your client’s needs can make all the difference.

Many companies likes to think they’re practicing design thinking, but most of them are wrong. Sam Yen, former Chief Design Officer of SAP and now Managing Director at JP Morgan Chase & Company, speaks with Stanford Professor Bob Sutton about how the design thinking movement gets lost in translation. He shares how SAP harnessed the energy of customers to combat employee inertia and foot-dragging.

Sam Yen, Chief Design Officer at SAP talks about what is next for the future of design innovation, how current trends will affect design, and how design will be built into education curriculum, into new products and into technology. SAP and Design-Led Innovation series: part 7 of 7

Sam Yen, Chief Design Officer at SAP shares a number of stories resulting from the interaction of the design team with customers, including how they worked with retail/consumer companies to set a new strategy, auto manufacturers, consumer companies, health care and more. SAP and Design-Led Innovation series: part 6 of 7

Sam Yen, Chief Design Officer at SAP discusses SAP’s philosophy for working with partners and ecosystem players, including some of the fellow giants in technology that expand SAP reach well beyond enterprise into customer experience SAP and Design-Led Innovation series: part 5 of 7

Sam Yen, Chief Design Officer at SAP discusses the role of design and SAP Leonardo. SAP Leonardo is SAP’s innovation system and has rapidly developed awareness for the enabling technologies that SAP can bring to help a customer transform. SAP and Design-Led Innovation series: part 4 of 7

Sam Yen, Chief Design Officer at SAP discusses why developing an innovative mindset goes far beyond the desire to innovate.  Deeper roots to innovation are explored along with SAP’s own journey and actions to transform along with the 3 phases how SAP proposes to work with customers in exploring SAP Leonardo scenarios. Learn about SAP’s prototyping tool to speed up execution. SAP and Design-Led Innovation series: part 3 of 7

Design thinking is about problem finding, not problem solving."  Sam Yen, Chief Design Officer at SAP discusses how companies prioritize innovations, what the “equation” for successful innovation is and the key considerations in the design thinking role in developing creativity in your organization. SAP Design-Led Innovation series: part 2 of 7

Sam Yen, Chief Design Officer at SAP introduces the Design-Led Innovation podcast series, with how SAP started their focus on design and the lessons learned since SAP’s design transformation began 12 years ago. Sam discusses some of the core design concepts of user empathy, design thinking, user experience and the evolution of enterprise software. SAP and Design-Led Innovation series: part 1 of 7

In part two of their live taping at Enterprise UX 2017, Jon Reed of diginomica.com talks with Sam Yen of SAP about their UX overhaul and the integral role design thinking plays in Leonardo - including project delivery. Yen also gives a glimpse into Hasso Plattner's passion for design and how this impacts SAP's UX challenges ahead. Also check the itunes channel for the full podcast archives. Yes, you can get Busting the Omnichannel on iTunes.

In part two of their live taping at Enterprise UX 2017, Jon Reed of diginomica.com talks with Sam Yen of SAP about their UX overhaul and the integral role design thinking plays in Leonardo - including project delivery. Yen also gives a glimpse into Hasso Plattner's passion for design and how this impacts SAP's UX challenges ahead. Also check the itunes channel for the full podcast archives.

In this impromptu. on-site podcast, Jon Reed of diginomica.com talks with Sam Yen of SAP about his presentation on driving organizational change through design. In this first of two podcasts with Reed and Yen, the guys hit on issues like the (relative) maturity of enterprise UX, and the big themes from Enterprise UX 2017, including breaking down silos. Yen critiques incremental innovation and makes the case for organization-wide design culture. Yen also gives his advice for non-designers who want to bring a design mentality to their work - and why that matters. In part two of their podcast, the guys will take a harder look at SAP's UX approach and get Yen's Leonardo/UX status report. Yes, you can get Busting the Omnichannel on iTunes.

In this impromptu. on-site podcast, Jon Reed of diginomica talks with Sam Yen of SAP about his keynote on driving organizational change through design. In this first of two podcasts with Reed and Yen, the guys hit on issues like the (relative) maturity of enterprise UX, and the big themes from Enterprise UX 2017, including breaking down silos. Yen critiques incremental innovation and makes the case for organization-wide design culture. Yen also gives his advice for non-designers who want to bring a design mentality to their work - and why that matters. In part two of their podcast, the guys will take a harder look at SAP's UX approach and get Yen's Leonardo/UX status report.

The buzz: Space. Changing the culture and shaking up the status quo in organizations is always challenging, but key to survival. How to make it happen? Build a continuous innovation culture by identifying the right people, process, and space. But working in a tiny cubicle with half-walls or a conference room is hardly conducive to brainstorming new ideas. Hint: Your employees, partners and customers need a stimulating environment that inspires them to loosen their (proverbial) ties and think outside the box. Get it now? The experts speak. Jason Yotopoulos, mach49: “If humans can live for 100 years, why do companies die so young?” (Sukant Ratnakar). Greg Petroff, GE Software: “Eventually everything connects–people, ideas, objects. The quality of the connections is the key to quality per se.” (Charles Eames). Sam Yen, SAP: “We don't know who discovered water, but we're certain it wasn't a fish.” (John Culkin). Join us for The Case for Space: Disrupting the Status Quo with Innovation.

The buzz: Space. Changing the culture and shaking up the status quo in organizations is always challenging, but key to survival. How to make it happen? Build a continuous innovation culture by identifying the right people, process, and space. But working in a tiny cubicle with half-walls or a conference room is hardly conducive to brainstorming new ideas. Hint: Your employees, partners and customers need a stimulating environment that inspires them to loosen their (proverbial) ties and think outside the box. Get it now? The experts speak. Jason Yotopoulos, mach49: “If humans can live for 100 years, why do companies die so young?” (Sukant Ratnakar). Greg Petroff, GE Software: “Eventually everything connects–people, ideas, objects. The quality of the connections is the key to quality per se.” (Charles Eames). Sam Yen, SAP: “We don't know who discovered water, but we're certain it wasn't a fish.” (John Culkin). Join us for The Case for Space: Disrupting the Status Quo with Innovation.

3Pillar's Financial Services Industry Lead, Rob Murray, joins us on the latest Innovation Engine to share some of the latest insights he's gleaned from serving 3Pillar clients across the Financial Services space. Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences. In this episode, we explore the myriad of opportunities and challenges that the rapidly evolving banking, insurance and broader Financial Services sector presents, and how institutions are navigating this ever-changing landscape.Throughout the conversation, Rob sheds light on the pivotal role of innovation in shaping the future of banking. From the adoption of groundbreaking technologies like blockchain and artificial intelligence to strategic partnerships between traditional banks and FinTech startups, Rob provides a comprehensive overview of the forces driving change in the industry. He emphasizes the significance of customer-centricity and how banks are leveraging data, analytics, and technology to enhance user experience and meet the rising expectations of consumers in the digital age.In addition to his work at 3Pillar, Rob has extensive experience in leading digital transformation for renowned banks such as Wells Fargo and Bank of America, and he recently co-hosted our episode on Innovation by Design, which featured a conversation with JPMorgan Chase's Chief Design Officer, Sam Yen. Tune in to this episode for a deep dive into the state of innovation in Financial Services, where Rob offers valuable insights, discusses future trends, and shares his vision for a more connected and customer-focused banking experience.Episode Highlights:Rob delves into the significance of innovation in the financial sector, discussing how it shapes competitiveness and meets the ever-evolving expectations of customers in the digital age.The potential and challenges of blockchain technology, highlighting their impact on trust distribution and the financial industry's future.The shift towards a customer-centric approach in banking.The hurdles of digital transformation, including regulatory compliance, cybersecurity threats, and the integration of emerging technologies into legacy systems.Future trends and developments in banking, focusing on the integration of new technologies and the emergence of customer-focused business models.Resources:Connect with Rob Murray on LinkedInRead: "The Product Mindset" by David H. DeWolf and Jessica S. HallRead: "Amp It Up" by Frank SlootmanProduced by NOVA Media