Lufthansa Consulting Aviation Talk

The pre-pandemic years were characterized by growth, tight schedules and congestions on the ground and up in the air, often resulting in poor operational stability. With the recovery to busier seasons ahead, enhancing operational performance is at the forefront of the to do list for all stakeholders. Our operations expert Sascha Vogel is outlining how operational stability can be achieved through effective collaboration between the aviation partners, and how continuous optimization and operationalization can re-instate trust in the aviation industry. Moderator: Sebastian Kaiser – Consultant in the Solution Group Customer Experience Expert: Sascha Vogel – Senior Consultant in the Solution Group Infrastructure & Operations

Air cargo has become more digital in the past decade by initiatives like IATA's eFreight program promoting the paperless transport of cargo. Yet, a huge potential for digitalization remains to be exploited by the industry. A major challenge is the lack of efficient data and information sharing between cargo stakeholders. In this episode, hosted by our moderator Sebastian Kaiser, our cargo expert Dominique Bayer shares her vision on a more digitalized air cargo industry. Moderator: Sebastian Kaiser – Consultant in the Solution Group Customer Experience Expert: Dominique Bayer – Consultant in the Solution Group Infrastructure & Operations 01:24: How Digital is air cargo today? 03:18: Why is digitalization a challenge for the air cargo industry? 06:45: Prerequisites for digital air cargo 08:10: Measures to improve digitalization on an individual level 11:57: Stakeholder collaboration as a catalyst for digitalization 13:28: The vision of enhanced digitalization

Ground Operations resembles one of the key pillars in aviation. Lufthansa Consulting's initiative “GO 2030 – Ground Operations 2030”, is the umbrella for various deep dives into five focus topics of Ground Operations. In this podcast episode, our expert Eric Kuhn presents the identified focus topics, major challenges of Ground Operations, as well as solutions to those challenges. Together with the new podcast host, Sebastian Kaiser, he also gives an outlook on how aviation mega trends will affect the future of Ground Operations. Moderator: Sebastian Kaiser – Consultant in the Solution Group Customer Experience Expert: Eric Kuhn – Consultant in the Solution Group Infrastructure & Operations

In this episode, we discuss airline consolidation: something what aviation experts expect to intensify once COVID-19 standstill is over. What forms of airline operational integrations are common? What are the most important considerations, but also challenges when integrating airlines operationally? Our experts worked on operational integration projects in the past and share their experiences and learnings with the listeners. Moderator: Dominique Bayer – Consultant and expert in crew management Guest: Martin Sedláček– Associate Partner and Head of Solution Group Flight Operations & Safety Management This episode includes: Introduction of guests: 01:41 Evidence of airline consolidation: 02:35 Forms of airline operational integration: 04:50 Key considerations: 06:25 Why integration projects can fail: 08:08 Challenges during integration projects: 10:00 Crew management during operational integration: 12:25 Recommendations for airline managers: 16:08

Podcast: Bringing Customers Back - Part 2 Lufthansa Consulting's aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money? In this episode, our listeners will find out how sustainability and personalized offers can be key for aviation stakeholders to win customers back. Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com Moderator: Dominique Bayer – Consultant Experts: Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience This episode includes: Third trend - sustainability: 01:37 Fourth trend – personalized offers: 04:54 Outlook for implementation of trends - 09:11

Lufthansa Consulting's aviation experts share their perspective on the top four trends in customer experience and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global travel in time of the pandemic? What do they expect in exchange for spending their money? In this episode, our listeners will find out how new health and hygiene measures complement the trend of the seamless travel journey and why both are of utmost importance to succeed in customer experience in aviation. Contact Wolfgang Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com Moderator: Dominique Bayer – Consultant Experts: Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience Julian Wildtraut and Vera Aurbach – Associate Consultants in the Solution Group Customer Experience This episode includes: Introduction of guests: 01:40 Methodology of trend study: 03:16 First trend - health and hygiene: 04:40 Second trend – seamless travel journey: 08:08

Aviation safety has always been of great importance. In this episode, our expert Ingo Lüschen is sharing his knowledge on the EASA's Third-Country Operator (TCO) Concept, focusing on its increased importance today, its position in the global aviation safety network as well as the principles of the concept. The listeners will also get insights on the various areas in which Lufthansa Consulting is supporting air operators when applying for EASA's TCO certificate. Moderator: Dominique Bayer – Consultant Expert: Ingo Lüschen – Managing Consultant and Expert in Aviation Safety Management This episode includes: Introduction of guest: 00:59' Introduction and importance of TCO concept: 02:40' Embeddedness of TCO in global aviation safety: 4:18' Principles of the TCO Concept: 06:51' The TCO Assessment: 08:38' Lufthansa Consulting's Support in the TCO process: 11:05' Future outlook: Regulatory developments for UAVs: 15:19'

A future airport business model requires diversification towards many activities beyond the provision of infrastructure. Successful airport managers need to consider the volatile traffic developments including changed requirements and necessities of passenger. In this episode, learn how a wholistic approach in forecasting can facilitate to develop a successful airport business model. Moderator: Dominique Bayer – Consultant Experts: Arvind Chandrasekhar – Associate Partner and Head of Solution Group Network and Fleet Management Sascha Vogel – Consultant and Expert in Airport Operations & Management This episode includes: 00:42 Introduction of our experts 02:00 Lufthansa Consulting's approach to forecasting 05:08 Linking forecasting to airport business models 06:17 Understanding how passenger activity in the airport might change 07:28 The need for adapting airport business models 09:30 Infrastructure rightsizing for airports 11:31 Transformation and diversification of successful airport business models 14:48 What the ideal business model might look like 16:44 Recommended cycles for revisiting forecasts 18:40 Outlook for airport business transformations

Are you still working remotely, or did you already start collaborating virtually? Even though our work has shifted from the office towards our homes more than ever, many individuals and teams are still facing challenges when collaborating together virtually, especially in hybrid teams. In this episode, Nadine and Aman, lead organizers of the first virtual innovation challenge in aviation, are sharing their views, experiences and tips on managing remote work as well as planning and leading virtual workshops. Moderator: Dominique Bayer – Consultant Experts: Nadine Meichsner – Consultant at Lufthansa Consulting Aman Bhattarai - Lead Analytics Consultant at zeroG This episode includes: Introduction: 1:10 Our guests' experiences with virtual collaboration: 2:51 Requirements for virtual collaboration and remote work: 04:53 * Teams, virtual culture and communication 05:34 * Tools: 08.34 * Techniques: 10:02 Challenges of virtual collaboration: 13:03 * Zoom Fatigue: 13:21 * Visibility: 15:34 * Interpersonal relationships: 17:26 * Hybrid Teams: 18:40 Outlook to the “New normal”: 21:20

The anyway volatile business environment of airlines is intensified by the COVID-19 crisis to an extreme. In this episode, our Airline Transformation Expert Lars Wendel explains why the traditional organizational setup of airlines does no longer fit today in the "New Normal” and why "off-the-shelf" organizational concepts are difficult to copy-paste to aviation. Learn about our experts' novel approach on how to develop a future-ready and unique airline organization with an archetype approach to cluster organizational functions. Moderator: Dominique Bayer – Consultant Expert: Lars Wendel – Senior Consultant and Expert in Airline Transformation in the Solution Group Organization & Strategy

In this episode, our guests present the Air Service Development crisis recovery strategy and what needs to be done by airports to adapt to the ‘New Normal' caused by the COVID-19 pandemic. Our experts will especially focus on air cargo's major importance for successful traffic retention, being the first one on airlines' route map and eventually expand business again. Moderator: Dominique Bayer – Consultant Experts in the Solution Group Sales & Revenue Management: Luisa Graßhoff – Consultant and expert in air service development Terence Im – Senior Consultant and expert in air cargo

One World - One Love - One Aviation. Under this motto, employees from the Lufthansa Group launched #AVIATIONVSCOVID19, aviation industry's first virtual innovation challenge, to gather aviation enthusiasts from all over the world to reimagine future travel experience. In this podcast episode, the lead organizers of the event share first-hand insights and the listeners will learn how 8 virtual teams within 60 hours found solutions on how to connect people and the world again! This episode is an inspiration not only for aviation, but for all industries on how to work with the design thinking method virtually, to overcome barriers of cooperation and to turn the COVID crisis into an opportunity for innovation. Moderator: Dominique Bayer – Consultant Experts and Lead organizers of the “AVIATIONVSCOVID19” event Nadine Meichsner – Consultant at Lufthansa Consulting in the Solution Group Sales & Revenue Management Aman Bhattarai - Senior Analytics Consultant at zeroG and Lead Organizer of the Impact Week Anna-Lena Drewitz - Manager Innovation & Strategy at Lufthansa Group Business Services and Lead Organizer of the Impact Week Link to the AVIATIONVSCOVID19 Event: cutt.ly/aviationvscovid19

The need of aviation customer experience during COVID19: Systematic customer experience management is key to identifying the most effective measures to regain trust in travelling and win the fight for passengers despite limited resources in times of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on the concept on customer experience in the aviation industry. The listeners will learn that customer experience is not only a buzzword, but can be a leverage for cost savings, innovations and new sources of revenues. Moderator: Dominique Bayer - Consultant Experts: Wolfgang Bublitz – Associate Partner and Head of Solution Group Customer Experience Laura Nostadt - Consultant in the Solution Group Customer Experience

The aviation industry and airlines are suffering tremendously from financial impacts of the COVID crisis. In this episode of the Lufthansa Consulting Aviation Talk podcast, we discuss how airlines dealt with the significant losses of revenues so far, and which financial measures can be taken to steer through the crises and prevent bankruptcy. Kathrin Thyssen provides insights into and guides the listener through airlines' cashflow statements and balance sheets. Moderator: Dominique Bayer - Consultant Expert: Kathrin Thyssen – Consultant Organization, Strategy & Finance

In this episode of the Lufthansa Consulting Aviation Talk podcast, we discuss the importance of ground handling operators and their options to act now – even in the midst of suppressed demand – in order to not be left behind when operations return to normal. Arvind Chandrasekhar and Eric Kuhn provide insights into why those companies are hit by the pandemic as hard as any airline is, and what they can already do now to emerge from the crisis stronger than before. Moderator: Florian Schwendner – Senior Consultant Experts: Arvind Chandrasekhar – Associate Partner and Head of Network & Fleet Solution Group and Eric Kuhn – Associate Consultant Ground Handling

Airport operations came to a standstill so that the impact of Covid-19 could not only be felt, but also seen. Nevertheless, a standstill creates an opportunity to re-evaluate processes in order to re-start in an efficient and lean way while not “over-reacting” and not making processes redundant. In this podcast, Elena Plaumann and Dennis Uderhardt give us an insight about what “over-reacting” could mean, how efficient processes pave the way for new revenue resources and why resource management plays an incremental role for the upcoming airport operations. Host: Florian Schwendner, Senior Consultant Experts: Elena Plaumann, Consultant and Dennis Uderhardt, Associate Consultant

After the initial shock and often a complete stop in airline operations, aircraft are getting back in the air. The gap between successful and unsuccessful airlines is increasing. Only the airlines who revamp their operations to be robust, sustainable and efficient will be the long-term winners. Our experts discuss the future of airline operations planning, steering and performance management. The insights are based on our extensive study about the pre-Covid-19 state of airline operational excellence and focuses on key learnings to be applied during the immediate restart, mid-term adjustment to the new normal and a long-term stabilization. Host: Florian Schwendner, Senior Consultant Experts: Martin Sedláček, Associate Partner and Head of Flight Operations and Safety Management Solution Group and Anna Sauer, Senior Consultant

The impact of Covid-19 on the aircraft leasing market will be substantial. It is expected that significant capacity adjustments will lead to a wave of premature lease returns and place unprecedented challenges to aircraft operators (lessees) and leasing companies (lessors). In this podcast, Lufthansa Consulting's Associate Partner Dr. Axel Schauenburg discusses early lease contract termination as an opportunity for capacity flexibilization in response to current market volatilities and gives detailed and hands-on insights into how to identify and overcome challenges in the process. Host: Florian Schwendner, Senior Consultant Expert: Dr. Axel Schauenburg, Associate Partner and Head of Maintenance and Engineering Solution Group

Within a couple of weeks, historic data as the foundation of revenue management and pricing decision criteria have become much less important or even irrelevant. Especially in the aftermath of the Corona crisis, real-time data will play a much more important role. Based on current insights, revenue management and pricing have to be done differently. In this podcast, Lufthansa Consulting's Georg Baust discusses the importance of approaching data as the foundation of decision making in a different manner and gives his thoughts on further developments in an industry driven by the demand in the post Covid-19 era. Moderator: Florian Schwendner – Senior Consultant Expert: Georg Baust – Associate Partner and Head of Sales & Revenue Management Solution Group