Podcasts about Operational excellence

What if your brand wasn't just about marketing, but about rethinking every single touchpoint your customer experiences? That's the approach Michael Jacobson took when he bought his uncle's struggling flower shop. Today, French Florist has grown from the brink of closure to Los Angeles' largest flower shop, generating over $9 million in revenue and expanding nationally through franchising.  Under Michael's leadership, the brand is reshaping what it means to buy flowers, making everyday moments feel like luxury experiences. Make Operations Part of Your Brand Your brand promise is only as strong as the systems behind it. Michael shares how upgrading outdated tools and building a custom operating system didn't just cut costs. It made every step of the customer journey smoother and more consistent. The takeaway?  If you want to deliver a premium experience, start by fixing the pain points your customers feel most, even if the solution is behind the scenes. Let Values Guide Every Decision It's easy to write core values and never put them into practice. French Florist takes the opposite approach, using the acronym LOVE (Love what you do, Own your impact, Value connection, Exceed expectations) as a daily filter for hiring, franchising, and customer touchpoints.  The result is a thriving brand that feels consistent and authentic at every level.  Ask yourself: do your customers feel your values in action, or only see them on your website? Enjoy this episode with Michael Jacobson… Soundbytes 22:26 - 22:40 “I don't know how many people actually live and breathe by [their company values]. Our company really does. We integrate it very deeply into the blood and DNA of our culture. Every decision we make follows that framework. We ask ourselves, if we're making big decisions, do they hit the core values.” 33:24 - 33:39 “If you can take the average person, on the average day, who has the average work ethic, with the average intellect, and build a system that can produce above average results, then that's a franchisable business.” Quotes “Business is tough. Nobody said it was going to be easy.” “We want to actually contribute real value to the world as an entrepreneur.” “If we can make this world 1% better, that's a worthy mission.” Links mentioned in this episode: From Our Guest Website: https://www.frenchflorist.com/  Connect with Michael Jacobson on LinkedIn: https://www.linkedin.com/in/michaelrichardjacobson/  Connect with brandiD Find out how top leaders are increasing their authority, impact, and income online. Listen to our private podcast, The Professional Presence Podcast: https://thebrandid.com/professional-presence-podcast Ready to elevate your digital presence with a powerful brand or website?  Contact us here: https://thebrandid.com/contact-form/

Join Dr. Janet Pilcher as she welcomes Joseph Murley, Director of Finance for Barren County School District, to discuss how a district-wide survey revealed a surprising breakdown in the district's online fundraising system. Joe explains how he then modeled a new survey to pinpoint the root cause of the problem. Finally, he shares the impact of leader rounding, demonstrating how showing care for your people is the foundation for driving connection.This episode answers questions such as:How can operations leaders use internal surveys and data to pinpoint system inefficiencies?What are the benefits of leading with service and explaining the "why" to internal teams instead of just mandating compliance?What is the "Lone Wolf" problem, and why is eliminating it essential for building a high-performing team culture?Recommended Resources:  Getting 1% Better Every Day, Alignment and Accountability in Operations, Excellence in OperationsLearn more about and register for DHP Hemet: https://studereducation.com/dhp-hemet-2025/Follow Host Dr. Janet Pilcher on LinkedIn: https://www.linkedin.com/in/janetpilcher/

In this conversation, Eric Malzone and Tony Scrimale dive into the evolving fitness landscape, focusing on the rise of high value, low price (HVLP) gyms, the role of private equity, and the critical importance of operational excellence. Tony draws from his 28 years of industry experience to share insights into the growth of CR Fitness and its unique approach to personal training and member integration. They also discuss challenges and opportunities for independent operators, highlighting the importance of collaboration to better serve the deconditioned population. The discussion sheds light on the future of fitness, underscoring the need to adapt to market trends while maintaining a strong sense of community. Key Takeaways Tony Scrimale has 28 years of experience in the fitness industry. CR Fitness emphasizes personal training and seamless member integration. The HVLP model is shifting toward larger gym spaces with added amenities. Private equity is driving significant growth in fitness brands. Consolidation among major brands is an increasing trend in the industry. Independent operators should carefully evaluate acquisition offers from larger brands. Operational excellence is a cornerstone of CR Fitness's success. Trainers at CR Fitness are empowered to build strong client relationships. The future of fitness will focus heavily on serving the deconditioned population. Industry collaboration is crucial for sustainable, long-term succes https://www.sportalliance.com/en/perfect-gym/  https://www.withflex.com/  

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Meenakshi Lala is the CEO of UrbanStems, an online floral gifting company that designs, sources, and delivers high-quality, curated bouquets and gifts across the U.S. She brings over two decades of operational experience from leading brands in fashion and retail such as Alice + Olivia, Juicy Couture, and Elie Tahari. Her expertise in scaling complex businesses and building operational excellence now fuels UrbanStems' growth as a leader in the industry.In this episode of DTC Pod, Blaine and Meenakshi explore the complex world of DTC flower delivery: from sourcing stems globally, managing cold chain logistics, forecasting inventory, and reducing spoilage, to ensuring the end customer receives a high-quality bouquet every time. Meenakshi candidly discusses the challenges of seasonality, tariffs, international shipping, and why a robust brand and customer-centric approach are keys to thriving in today's fast-moving e-commerce landscape.Episode brought to you by StordInteract with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. The complexities of the floral industry and perishability2. The evolution of e-commerce in the flower business3. Building a robust and agile international supply chain4. Cold chain logistics and fulfillment center operations5. Planning, forecasting, and reducing spoilage in inventory6. Unique challenges: tariffs, customs, and unpredictable events7. Customer experience: packaging, instructions, and communications8. Curation, personalization, and expanding gifting moments9. Driving growth through brand, loyalty, and education10. Lessons learned in leadership and staying agileTimestamps00:00 Meenakshi's career journey and joining UrbanStems04:49 Key learnings from legacy brands and focus on brand ethos07:21 Operational challenges unique to the floral industry11:00 The evolution of flowers in e-commerce and UrbanStems' role14:28 How Urban Stems' supply chain is structured for freshness16:37 International sourcing, design, and bouquet assembly process18:27 Managing supply chain risks: tariffs and customs21:45 Inventory planning, spoilage, and matching supply to demand24:45 Supply chain as a business moat and high-precision operation25:36 Customer fulfillment: hydration, packaging, and experience28:34 Packaging complexities and spec sheets per SKU30:08 Lessons from moving from COO to CEO32:19 How operational expertise shapes strategic leadership34:17 Customer feedback and new initiatives at UrbanStems38:02 Growth channels: brand loyalty, curation, and gifting moments41:58 Biggest CEO learnings and future outlook43:51 Where to find Meenakshi and UrbanStems onlineShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokMeenakshi Lala - CEO at UrbanStemsBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

Join us on CarahCast as Ethan Palmer and Nick Wager from Carahsoft breaks down VMware Cloud Foundation 9. Learn about the new graphical installer, unified VCF Operations for easier management, memory tiering to NVMe, GPU enhancements, vSAN deduplication, modern networking with virtual private clouds, and updated licensing. This episode is packed with insights for IT professionals looking to streamline deployments, boost performance, and maximize flexibility in their private cloud environments.

This week we, together with RTS's Doug Holtke, explore how manufacturers can achieve operational excellence by leveraging manufacturing execution systems (MES), real-time visibility, and AI. Doug shares insights on improving quality, efficiency, and decision making on the shop floor, common challenges, and how RTS supports companies with holistic operational strategies.

Welcome to Season 16 of the Troubleshooting Innovation podcast. We're spending this season with Dale Easdon, president and CEO of Klosterman Baking Co., to discover how this leader is carrying a legacy name into the industry's future. Sponsored by Bundy Baking Solutions. In Episode 3, Dale explores the key tenets of operational excellence in bakery manufacturing.

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Ever wondered what makes self-storage the perfect investment - especially during unpredictable economic times?In this episode, I'm joined by my friend and strategic investor, Arthur Hood, who's personally structured over half a billion dollars in deals. Arthur and his partner, Russ Colvin, have cracked the code on self-storage, consistently outperforming every other real estate asset class for the past 25 years.You'll discover exactly why self-storage generates immediate cash flow, offers recession and inflation resistance, and attracts institutional buyers eager for stable returns.We'll cover Arthur's exact formula for creating instant equity, predictable cash flow, and substantial tax advantages—plus, why institutional-grade self-storage facilities could be your next breakthrough investment.KEY INSIGHTS & TAKEAWAYS:Why Self-Storage Beats Other InvestmentsPredictable cash flow with low operating expenses, minimal staffing, and high stability.No toilets, no tenants' rights hassles—just straightforward business.Arthur's Perfect Investment FormulaAsset-backed investments that appreciate and produce immediate cash.Value creation through strategic site selection, zoning approvals, and entitlement.Generation 5 Storage Facilities: Premium and ProfitableDiscover what sets "Gen 5" facilities apart from traditional storage warehouses—climate-controlled spaces, enhanced security, and aesthetics that attract higher-paying tenants.Insider Strategy: Contrarian Opportunity SpottingLearn how Arthur and Russ identify undervalued markets and turn them into high-performing assets.Why locations near growing urban centers and stadiums are hot spots for profitable storage.Tax Advantages & Opportunity ZonesDeep dive into how investors leverage depreciation and Opportunity Zones to significantly reduce tax liabilities.Operational Excellence: Low Costs, High ReturnsHow Arthur ensures maximum profitability through careful construction, efficient operations, and strong management partnerships.Investor Trust & TransparencyWhy transparency and consistent communication through detailed updates and site visits set Arthur apart from typical real estate investments.TIME STAMPS[00:00:00] Introduction: Why Self-Storage?[00:02:55] Arthur Hood: Strategic Investing Master[00:03:54] The Simplicity & Profitability of Storage[00:05:52] Generation 5 Facilities Explained[00:06:46] Meet Russ Colvin: "The Storage Savant"[00:09:04] Why Storage is Recession-Proof[00:10:55] Arthur's Perfect Investment Formula[00:13:18] Contrarian Market Selection Strategies[00:15:44] Structuring Deals: Equity, Debt, & Returns[00:18:28] Tax Advantages and Opportunity Zones[00:20:27] Operational Excellence & Cost Efficiency[00:23:01] Transparency & Investor Relations[00:27:59] Essential Questions Every Investor Should AskIf you're ready to dive into one of the most predictable, profitable, and inflation-resistant investments available today, this episode is for you.Ready to see if self-storage investing is right for you? Visit https://www.YourSpaceAmerica.com to get access to exclusive investment details, site visits, and a free deal prospectus. In just a few minutes, you'll understand how self-storage could unlock predictable cash flow and substantial tax advantages for you. To connect with Arthur, reach out here: Personal Website: www.arthurhood.comContact Email: info@arthurhood.com Professional Website www.YourSpaceAmerica.comSocials: @arthurhooddotcom

What's the #1 frustration most lean and continuous improvement practitioners face?It's something that I bet you've felt too, no matter how passionate you are about the work, no matter what you call it: lean, agile, continuous improvement, operational excellence, or DevOps...Too often, we struggle to clearly explain what we actually do as CI change leaders and why it matters. And when you can't articulate the deeper value of lean or OpEx, it's hard to get the buy-in needed to lead the organizational transformation you envision.In this episode, I take you inside a qualitative survey of 100+ change leaders—from internal continuous improvement practitioners and leaders, to external consultants and coaches, executives and operations leaders—on what draws us to this field of organizational improvement, what fuels our passion, and what holds us back from the impact we know is possible.Before listening to this episode, take a moment to reflect on:What lights you up about your work?What's the top challenge you keep running into?If you love lean and continuous improvement and are ready to overcome the frustrations holding you and your organization back from real transformation, then this episode is for you.YOU'LL LEARN:Three things we love the most about this work as continuous improvement and lean change leadersThe #1 frustration holding you back (hint: it's not about the tools or frameworks)Why a shift from McGregor's Theory X (command and control) to Theory Y (empowered problem-solving) management mindset is critical to your impact—and why lean efforts fail without itThe paradox of trying to influence deeply ingrained management and leadership beliefs and behaviorsThree practical ways you can start changing both the story and the system IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/52Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Hear how Gustavo influenced significant business results after participating in my Japan Leadership ExperienceTIMESTAMPS FOR THIS EPISODE:03:01 Reflection questions on your own experience as a lean and continuous improvement practitioner03:53 Top three things that light us up and fuels our passion03:58 [FIRST] Problem solving that directly impact people's ability to work meaningfully04:51 Survey examples of what leaders love about solving problems06:16 [SECOND] People development and empowerment07:07 Survey examples of what leaders love about empowering people to solve problems08:50 [THIRD] Tangible and meaningful impact09:52 Survey examples of what leaders love about creating meaningful impact for people, organizations, and systems10:46 Change leader's frustration: leadership buy-in 12:57 The deeper truth in what's stopping us from leading real organizational transformation13:18 Challenges in changing mindsets and shifting behaviors in an organization13:42 The meaning of Douglas McGregor's Theory X and Theory Y and the relationship to lean16:00 The paradox in changing mindset management and leadership for change leaders17:12 Three practical tips to shift shift the story and the system17:18 [FIRST] Acknowledge the size of the challenge18:07 [SECOND] Speak the language of business19:07 One of the best examples of how a leader effectively led change through influence 20:54 [THIRD] Pair technical process improvement skills with influence and human-focused skills22:54 The consistent themes from the survey of loving this work and wanting to make meaningful impact23:54 Take the next step in expanding your influence skills

How often have you heard someone say they aspire to be an ISO consultant? Likely not at all! That's not surprising as it's quite a niche world to find yourself in, yet despite that, there are still thousands of ISO professionals worldwide. We're continuing with our latest mini-series where we introduce members of our team, to explore how they fell into the world of ISO and discuss the common challenges they face while helping clients achieve ISO certification.   In this episode we introduce Anju Punetha, a QHSE Consultant at Blackmores, to share the journey of how she transitioned from special education in India, to ISO consultancy for international organisations. You'll learn ·      What is Anju's role at Blackmores? ·      What does Anju enjoy outside of consultancy? ·      What path did Anju take to become an ISO Consultant? ·      What is the biggest challenge she's faced when implementing ISO Standards? ·      What is Anju's biggest achievement?   Resources ·      Isologyhub ·      From Silos to Synergy: The benefits of Implementing an Integrated ISO Management System Webinar registration   In this episode, we talk about: [02:05] Episode Summary – We introduce Anju Punetha, a QHSE Consultant here at Blackmores, to discuss her journey towards becoming an ISO consultant who specialises in ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 20121 and ISO 55001.    [04:05] What is Anju's role at Blackmores? Her role primarily involves supporting clients in two key areas: maintaining and continually improving their existing ISO management systems and helping them establish and implement new standards. As part of that support, she: ·      Conduct internal audits ·      Reviews and updates management system documentation ·      Facilitate management reviews ·      Train internal teams and prepare them for certification audits. When implementing a new ISO standard, she'll start with a gap analysis – i.e comparing their current practices against the standard's requirements. Then break down those requirements into simple, easy-to-understand language and create a practical plan to bridge the gaps. Depending on the standard, she may also facilitate strategic business risk assessments, environmental aspects and impacts assessments, or information security risk assessments. Additionally, Anju helps clients develop and implement policies and procedures, create legal and compliance registers, and verify their readiness for certification body audits. [05:55] What does Anju enjoy doing outside of consultancy?: Anju loves spending time outdoors with long walks being her go-to, as they help her unwind both physically and mentally. She also enjoys cooking for her family and friends. Experimenting with different cuisines and blending spices is something Anju finds incredibly relaxing. [08:00] What was Anju's path towards becoming an ISO Consultant?: Like many of the Blackmores team, Anju never planned to become an ISO consultant. She began her career as a Special Educator, working with children with special needs in India. Later, she transitioned into the development sector as a Research Assistant, working on projects funded by The World Bank and the UN World Food Programme. These projects focused on microfinance, training and development, and women & child health. However, that role involved a lot of travel, which became challenging after the birth of her first son. So, Anju decided that would be a good time to take a career break. When Anju was ready to return to work, she looked for an office-based role which resulted in her joining Ericsson, a Swedish Networking and Telecommunication Company as support staff, and progressed upwards to become the Learning and Development Manager at their rapidly growing Global Service Centre in India. This involved managing training requirements of an employee base of around 4000+ employees, involvement in stakeholder management at all levels and vendor management. As part of the Operational Excellence initiatives, she also got involved in preparing different business teams for their internal and external audits. During that time, Anju became interested in Ericsson's Group Management System, which all legal entities had to comply with. She then moved into the newly formed Quality Department and helped them to gain various ISO certifications.  She was the Project Leader for implementing Ericsson's Operational Maturity Model compliant to the requirements of ISO 9001, ISO 14001, ISO 27001 and OHSAS 18001 (ISO 45001's predecessor). Joining Blackmores as an ISO Consultant felt like a natural next step when she relocated to UK. She's now been a member of our team for over six years, and continues to inspire others with her level of dedication to her work and clients. [13:35] What is Anju's favourite aspect of being a Consultant? – The variation in daily activities is a big positive for Anju. One day she may be conducting a gap analysis for Environmental Management System for an IT company, and the next drafting policies and procedures for managing Events Sustainably for an Event Management company or auditing a client on their Information Security Management System. No two days are the same! She also enjoys being able to work with a wide range of clients across sectors like IT, construction, facilities, asset management, event management, and train operating companies, all ranging from small businesses to large, multi-site organisations. She particularly enjoys working on Integrated Management Systems, as they help clients save time and money by streamlining multiple standards into one cohesive system. It reduces duplication, improves efficiency, and encourages collaboration across teams—breaking down silos and building synergy. [15:50] Upcoming webinar: If you'd like to learn more about the benefits of integrated management systems, feel free to register for our upcoming webinar here. [17:30] What Standards does Anju specilaise in and why? Starting with: ·      ISO 9001 Quality Management: A core foundation that many businesses start with when diving into the world of ISO Standards. This is an essential one for any ISO consultant and is often the first Implementation experience for many who go on to become ISO consultants. ·      ISO 14001 Environmental Management: This Standard provides a solid base for any business looking to start taking sustainability seriously.     ·      ISO 45001 Health and Safety Management: Anju helped one of her previous employers implement this Standards' predecessor, and has since implemented and supported ISO 45001 for a number of Blackmores clients.    ·      ISO 27001 Information Security Management: An increasingly popular Standard as we see more and more business rely on technology to keep their services running smoothly. ·      ISO 55001 Asset Management: A popular Standard within the facilities and public transportation sectors. This Standard aims to create a framework to help organisations manage the life-cycle of their assets. ISO 20121 Sustainable Event Management: ISO 20121 focuses on governing principles of sustainable development, which are: ·      Stewardship ·      Inclusion ·      Integrity ·      Transparency ISO 20121 was revised in 2024. The revised standard explicitly requires considering climate change and its impact on the event and stakeholders. The new version also expands beyond environmental concerns to encompass human and child rights, social impact (including mental health and diversity), and digital responsibility and how organisations should start considering these areas at the early stages of planning an event through post event activities. Recently, Anju has been busy in putting together the toolkit for transition to ISO 20121:2024 and preparing her clients with the implementation of the revised and new requirements. [21:10] What is the biggest challenge Anju had faced during a project and how did she overcome it?: Anju offers one experience in particular: She was working with a company that was implementing its first ISO Standard. The project not only involved creating and implementing standardised policies and procedures but also working on the overall change management within the business. The teams were used to working in silos for many years and were not very forthcoming with the idea of establishing and implementing standardised ways of working. This was due to various reasons, such as lack of awareness, operational activities taking precedence over risk and process-based approach. As a result, project leads struggled in getting support from the project sponsor and the extended project team in terms of time and effort. They had to put the project on halt for few months and only proceeded with the project after getting the full commitment from the sponsor and other project team members. During this time, ISO related roles and responsibilities were built into the job descriptions of the various stakeholders, these were agreed as part of the internal review processes and required time and effort for the different stakeholders within the business was agreed with the Management Team. At the end, this project helped the company to embed the standardised processes within the business, rather than it being just a tick in the box exercise to achieve certification. [25:35] What is Anju's proudest achievement?  Anju's proudest achievement in relation to work, is when she's able to see a marked difference in the confidence level of her clients, from the start of the ISO implementation project, which is the gap analysis stage, to confidently facing the certification audit and demonstrating to the external assessors that the implementation of the ISO project was not just a tick in the box exercise for them. One achievement in particular stands out in recent months as she supported a client in successfully transitioning to the revised ISO 20121 standard. If you'd like any assistance with implementing ISO standards, get in touch with us, we'd be happy to help! We'd love to hear your views and comments about the ISO Show, here's how: ●     Share the ISO Show on Twitter or Linkedin ●     Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

In this episode, Sri Velamoor, President and COO of NextGen Healthcare, shares how seven efficiency levers are helping practices improve performance, with a special focus on behavioral health, technology adoption, and strategies for long-term sustainability.This episode is sponsored by NextGen Healthcare.

In this episode of Take-Away with Sam Oches, Sam talks with Michael Meche, president of Mooyah Burgers, Fries and Shakes. Michael has three decades of experience in the restaurant industry, most of that with Papa Johns, where he started as a store employee before working his way up to vice president of franchise operations. He then spent a few years at Capriotti's and Wing Zone before taking on his current role earlier this summer. Michael has a passion for operational excellence, particularly as it relates to franchisee success, and he's bringing that passion to Mooyah, the Dallas-based better-burger brand with around 75 locations. He joined the podcast to talk about his philosophy on great operations, franchise growth, and how to turn a minimum wage job into a career you can be passionate about. In this conversation, you'll find out why:If you don't know how to run the restaurant, it's hard to do anything elseNo matter how fast you scale, don't forget to grow one restaurant at a time Great operations are what help you beat the restaurant across the streetYou should equip your employees with life-long skillsThe most important thing you can give your team is your timeRegister for CREATE, our event for emerging restaurateurs, by clicking here. Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

In this sizzling episode of The Hospitality Hangout Podcast, hosts Michael “Schatzy” Schatzberg and Jimmy Frischling sit down with Steve Kislow, CEO of Firebirds Wood Fired Grill. They delve into hospitality strategies and reveal what it takes to scale a modern restaurant brand while staying true to its roots. Steve shares his valuable perspective on industry trends that are shaping the future of casual dining, covering everything from menu innovation to guest experience and team culture.This conversation is packed with actionable insights for hospitality insiders, operators, and executives looking to navigate a competitive landscape. If you're eager to discover bold ideas, insider tips, and success strategies from one of the industry's most respected leaders, this is an episode you won't want to miss.

In this episode of the Art of Franchise Marketing podcast, Erin Martin interviews Adam Povlitz, CEO of Anago Cleaning. Adam shares his journey from joining the family business to becoming CEO, discussing the challenges and insights he gained along the way. The conversation explores the importance of building a strong team and company culture, the role of technology in operations, and how Anago is leveraging AI to enhance the customer experience. Adam also outlines the company's future vision and growth strategies, emphasizing the need for innovation in the cleaning industry.

In this episode, Aki Anastasiou speaks with Martha Lamola, Operations Director for Vodacom Business Ventures and Partnerships, about how Vodacom is driving innovation while ensuring operational excellence across its enterprise ventures. Martha explains how Vodacom combines “basic brilliance” with forward-looking technologies to deliver trusted solutions that businesses can rely on. She highlights how trust, infrastructure, and innovation work together to build long-term partnerships with clients. The conversation explores real-world examples of Vodacom's impact, such as IoT-driven solutions in energy management and agriculture that are transforming industries in South Africa and beyond. Martha also shares insights on the future of enterprise telecommunications, including the role of cloud migration, AI, cybersecurity, and 5G in shaping growth opportunities across the continent.

George Pesansky is a seasoned expert in Operational Excellence with over three decades of experience in leadership, executive coaching, and performance optimization. Throughout his career, George has guided individuals and organizations toward achieving their full potential by fostering clarity, focus, and actionable strategies. His work is defined by a commitment to driving sustainable results, cultivating strong leadership, and empowering teams to excel in complex and evolving environments. Connect with George Pesansky:Website: https://georgepesansky.com/ Company Website: MyBlendedLearning.com LinkedIn: https://www.linkedin.com/in/deliberateimprovement/ X/Twitter: @SuperPerformnz TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152

Episode Title: How Operational Excellence Can Improve Your Business and CultureIn this episode of The Manager Matt Podcast, we dive into the power of Operational Excellence—and why it's so much more than a corporate buzzword. Matt breaks down what Op Ex really means, why it matters for businesses of all shapes and sizes, and how it can transform not just your results, but your entire workplace culture.You'll discover:What Operational Excellence really is (and what it isn't).The key benefits: efficiency, quality, engagement, and adaptability.How to embed Op Ex into your culture through leadership, empowerment, and daily habits.A simple, real-world example of Operational Excellence in action.Whether you're leading a factory floor, a startup team, or a busy retail store, this episode will show you how to turn continuous improvement into a lasting competitive advantage.Tune in, and learn how Operational Excellence can take your business from good… to truly great.Please send any feedback or questions to managermattpodcast@gmail.com

Michael Bresler's remarkable career transition from the hospitality industry to the realm of AI operational excellence is all about leveraging his transferable skills across diverse fields. He shares insightful stories from his early days as a camp counselor and hotel room service to leading innovative AI projects as an independent solutions consultant. Topics include lessons on managing conflicts, understanding intrinsic rewards, embracing failures, and the importance of operational excellence with added insights into Michael's passion for both for-profit and nonprofit efficiencies.▬▬▬▬▬ Resources ▬▬▬▬▬Michael Bresler: https://www.linkedin.com/in/michaelbresler/Broadheights: https://broadheights.com/Spirit To Serve: https://www.amazon.com/Spirit-Serve-Marriotts-Way/dp/1607968509Instagram: https://www.instagram.com/cacklemedia/TikTok: https://www.tiktok.com/@cacklemediaX: https://x.com/CackleMediaLLCYouTube: https://www.youtube.com/@CackleMediaLinkedIn: https://www.linkedin.com/company/cacklemedia/Support the pod when signing up for Descript / SquadCast: https://get.descript.com/transferableskillSign up for our newsletter: https://shorturl.at/WDrfTWant to be a guest on the show?: https://shorturl.at/umZ2l▬▬▬▬▬ Timestamps ▬▬▬▬▬00:00 Introduction to Transferable Skills00:24 Meeting Michael Bresler00:51 Michael's Early Career03:25 Lessons from Hospitality10:47 Navigating Challenges in Room Service16:15 Teamwork and Support in Hospitality18:25 From Textbook Sales to Real Estate19:57 Career Shifts and Learning Experiences22:39 Building a Consulting Practice23:35 The Importance of Asking 'Why'27:48 Pursuing Passion and Efficiency32:56 Final Thoughts and Reflections

Join Jonathan Guiney and Brendon Russ on Reliability Radio as they speak with Peter from Hexagon, a company focused on Asset Information Management (AIM). The discussion begins with a look at a fundamental challenge facing every industry: the "silver tsunami" and the loss of critical knowledge. Peter explains how Hexagon's solution bridges the siloed gap between engineering and maintenance by creating a "smart digital reality"—a digital twin of a facility. This virtual map is created using drones, scanners, and cutting-edge technology, transforming old, paper-based drawings into an explorable, video-game-like environment. Peter outlines the immense benefits of this approach: it significantly improves technician safety, boosts efficiency by providing instant access to asset information, and helps attract and retain young talent who grew up in a digital world. The conversation concludes with a look to the future, where AI will become a standard feature, offering autonomous task suggestions before humans even have to ask.

In this episode, Michael Escalante, former Global Vice President of Hilton's Center of Operational Excellence, shares how his team delivered 6–12% savings on labor across more than 600 hotels, while improving both guest service and employee satisfaction. Michael explains the methodology behind Hilton's approach: observing processes instead of people, quantifying human behavior, and modeling work as a function of volume. He also shares how Hilton overcame the hardest part -- change management -- by building transparency, securing buy-in from teams and unions, and creating a culture of efficiency with technology.Also see: Labor, Leadership & Leveling Up: How Michael Escalante Went from Aerospace Engineer to Hilton's Global VP of Operational Excellence A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michael Escalante took an unexpected path from aerospace engineering to hospitality, eventually serving as Hilton's Global VP for the Center of Operational Excellence and the President of Operational Effectiveness at Hotel Asset Value Enhancement (hotelAVE). Today, he's the CEO and founder of R5 Hospitality Solutions. In this conversation, he shares how scientific thinking and people-first leadership helped him uncover hidden value, improve service, and deliver millions in labor savings across hundreds of hotels.See Michael's posts on LinkedIn.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this thought-provoking episode of SPOT Radio, host Charlie Webb, CPPL, sits down with sustainability advocate Samantha Smith to explore the critical intersection of healthcare and environmental responsibility. Together, they unpack the growing urgency to make hospitals and clinics more sustainable—without compromising patient care or regulatory compliance. They also dive into the cultural and institutional hurdles that often slow progress, and how a possible shift towards a data-driven decision-making can open new possibilities for long-term impact.If you've ever wondered how medical facilities can reduce their environmental footprint while maintaining safety and sterility, this episode will leave you inspired—and armed with insights to make a difference.About Samantha Smith: DIRECTOR, SUSTAINABILITY AND PRODUCT STEWARDSHIPSenior MedTech leader in Sustainability, ESG, and Product Stewardship, shaping corporate strategy, securing executive alignment, and delivering measurable business and environmental impact. Selected by Medtronic's Executive Leadership Team to build and scale the first R&D function focused on Sustainability, securing $4M+ in funding. Defined and reported to investors Medtronic's first external-facing Sustainability Product and Packaging goals. Trusted voice in MedTech Sustainability, representing the company in key industry and customer forums.CAREER HIGHLIGHTSSustainability Strategy & External Reporting: Secured $4M+ in executive-approved funding to build Medtronic's first R&D function focused on Sustainability and defined external product and packaging ESG goals reported to investors, embedding ESG into product innovation and driving investor confidence.Cost Savings & Risk Mitigation: Negotiated $100M+ in Master Supply Agreements for packaging, delivering 5% year-over-year cost savings and protecting Medtronic from COVID-related supply chain price surges, saving $10M+.Operational Excellence & Circularity:Integrated circularity and eco-design criteria into Medtronic's New Product Development process, advancing FY30 sustainability commitmentsSamantha Smith Email: samanthakeeneysmith@gmail.comLinkedin:  linkedin.com/in/samanthakeeneysmith

Lean: The unsung hero of employee engagement that actually works You might think employee engagement is best created by HR. Think again. In this episode of the Consulting Matters podcast, I'm joined by Tom West and Mark Ryan of Green Dot Consulting - self-proclaimed improvement nerds on a mission to rescue the world from bad processes. If you're a consultant or coach who wants to help your clients improve performance and engagement (especially in these uncertain times), this conversation is a must-listen. We unpack why process improvement isn't just about efficiency… …it's a powerful, people-first strategy that boosts morale, productivity, and performance all at once! Tune in to discover: Why Lean and process improvement is the most overlooked secret to increasing employee engagement What leaders of highly engaged workforces NEVER do when faced with lots of employee complaints Why fixing broken processes (more than recognition or bumps in pay) makes employees feel respected, appreciated, valued and heard Where hidden opportunities for cross-functional collaboration between Lean, HR, and OD are waiting to be uncovered Why consultants and coaches who connect people, process, and profit are needed now more than ever How to make waste the enemy—not the economy—so you can boldly position yourself for the clients who need you right now Listen now and get ready to become an improvement nerd yourself (if you're not already). Where to dive in: (00:00) The Power of Lean for Engagement(04:59) Passion for Process Improvement(11:42) Uncovering Employee Engagement Gaps(27:20) The Value of Employee Engagement(37:58) Collaboration for Operational Excellence(49:19) Empowering People for Success(58:33) Uncovering Lean Process Improvement Value About the guests: Thomas West, founder of GreenDot, is an “Improvement Nerd” with a rare ASQ Master Black Belt and a string of other credentials that prove he's as good with strategy as he is with a stopwatch. A PMP, Organizational Change Management pro, and Malcolm Baldrige Examiner, Thomas helps organizations go from good to great by building cultures where ideas flourish and change sticks. When he's not improving processes, he's training for endurance races or visiting National Parks with his wife and three sons, on track to see them all before the boys graduate. Mark Ryan is a process improvement and operational leader at GreenDot, where he drives organizational change from the ground up. He empowers teams through Lean Six Sigma training and workshops, helping companies eliminate waste, boost efficiency, and build a culture of daily improvement. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

In this episode of Getting to Know KRA, we sit down with Derrick Colbert and Shanavia Moore from KRA for a behind the scenes look at how the organization delivers on its mission to engage businesses, develop workers, and nurture strong communities. Derrick and Shanavia share their personal journeys into workforce development, the meaning of operational excellence, and how people first leadership and consistent execution create lasting impact. From building trust with job seekers and businesses to aligning strategy with local needs, they reveal how KRA balances performance with purpose to drive economic mobility and strengthen communities across the country.

In this Swift Chat conversation, Marie Swift speaks with Claire Alexander, founder of The Arch's Anvil, an operations and growth platform designed to help service-based businesses, particularly financial advisors, transform big visions into high-functioning businesses. Claire shares her journey from working in administrative roles to building and leading complex wealth management firms, culminating in the creation of her 10-week operational transformation program. Designed to help professionals, such as financial advisors, CPAs, attorneys, real estate agents, insurance professionals, and trusted consultants, The Arch's Anvil offers a structured dashboard with video modules, templates, and weekly strategy sessions directly with Alexander. She emphasizes practical tools, accountability, and customization to help entrepreneurs gain time, reduce stress, and achieve clarity in their vision. Alexander's approach is rooted in hands-on experience across financial services, insurance, real estate, and project management. The conversation highlights Alexander's no-nonsense, high-impact style and her passion for helping others architect a better version of their business and life. Whether you're an independent advisor or a small professional team seeking operational excellence, this episode is packed with insights and inspiration. Learn more about Claire Alexander and The Arch's Anvil at www.TheArchsAnvil.com

Ever open your laptop and think "Where do I even start?" with 47 tabs open and your brain running on dial-up internet? This feeling means one thing: you've become the bottleneck in your own business. In this episode, I break down why everything feels urgent when you're the bottleneck, and give you the exact first step to start building a business operating system that actually works. You'll discover: Why urgency isn't a time management problem (it's structural) The real reason your to-do list gets longer, not shorter My simple framework to identify where you're the single point of failure A real client example: from £18/hour to £85/hour strategy If you're tired of bouncing between fires and ready to build systems that hold your business, this episode shows you exactly where to start. Next step: Book your CEO Operating Audit at https://hollybray.com/audit or DM me "AUDIT" on Instagram.

This episode will outline the key benefits of real-time visibility, the technology making it possible and the trends shaping the future of chemical supply chains.

In a market flooded with pitch decks and pro forma promises, what actually drives durable returns in private real estate?  In this episode, Jim sits down with Jacob Vanderslice of VanWest Partners to dissect the operational backbone of self-storage, the risks behind the spreadsheets, and why real investors focus on downside protection more than projected upside. Key Takeaways: Self-storage is an operating business. With granular rent streams, month-to-month leases, and retail-level management, it's not just real estate—it's operations. Cycles expose weak decisions. Jacob shares how forced timing, tax pressures, and poor planning can destroy returns—and how to avoid those traps. The right questions matter. A good pitch isn't enough. Investors should ask about worst-case outcomes, not just IRR targets. Self-storage may look simple from the outside, but as Jacob Vanderslice makes clear, consistent returns come from disciplined operations, not market timing. W hether you're using Infinite Banking or other private capital strategies, the message is the same: know your operator, understand the risks, and focus on long-term execution—not short-term projections. Connect with Jacob Vanderslice: Website: www.vanwestpartners.com/ Linkedin: www.linkedin.com/in/jacob-vanderslice-02905b16b/  

Connect with Dave:https://www.linkedin.com/in/davidriess/https://www.wunderpower.com/Click to text the show! Email Jonathan with comments or suggestions:podcast@thesourcecre.comOr visit the webpage:www.thesourcecre.com*Some or all of the show notes may have been generated using AI tools.

Learn the 8-step roadmap that helped cut costs in half and achieve operational excellence. Discover how to create purpose-driven teams, implement tier meetings, and engage frontline problem solvers. Do you have team members ready to lead improvement projects with data-driven precision? Click here to learn more about our Six Sigma Green Belt

How can a simple, systemwide framework empower 20,000 frontline staff and leaders across Scripps Health to boost retention, reduce costs, and drive operational excellence — all while keeping patients at the center? Dr. Ghazala Sharieff reveals how the six Rs turned bold goals into everyday actions, building a common language...

Whether you're an entrepreneur offering transformative services or an Operational Excellence leader championing Lean tools inside a company—one challenge remains the same: getting people to actually want what you offer. Having powerful tools, processes and services isn't enough. If people aren't engaging with what you offer, the problem usually isn't the tool. It's the relationship. Relationships open the door to creating desire and demand for your services.  Establishing know, like, and trust factors are essential for your success.  In this episode, you'll discover 5 actionable strategies  to build trust, credibility, and desire for your tools, processes, and services—without pushing or convincing. When you focus on connection first, adoption and buy-in follow naturally.  These relationship-building practices help you overcome resistance, boost engagement, and create a steady stream of clients and internal champions who are eager to use your tools, processes, and services—because they trust you, and they see the value.   [00:00] The Hidden Key to Demand: Why Relationships Make or Break Your Business Discover how building relationships isn't just “nice”—it's a strategic advantage that makes people crave your process, tools, and services. [06:14] The #1 Mistake Entrepreneurs & Intrapreneurs Make Are you unknowingly sabotaging interest in your offers? Learn the common misstep that kills desire—and what to do instead. [12:02] Strategy 1: The 30-Minute Connection Walk Steal this genius approach used by beloved leaders to deepen trust, loyalty, and engagement—in just 30 minutes a day. [17:45] Strategy 2: The Information Tracker Got a bad memory? No problem. Learn how to remember details that make people feel seen, valued, and eager to work with you. [22:58] Strategy 3: Relevant Resources Turn a simple conversation into a golden opportunity to serve—and become unforgettable in the process. [28:11] Strategy 4: Customized Approach How tailoring your language and tools to individual preferences skyrockets their interest and investment. [33:40] Strategy 5: The Power of Tie Backs Discover the one relationship move that builds emotional connection, keeps you top of mind, and primes people to say yes.  

In this episode, Michael Walker speaks with aesthetics industry expert Rebecca Landriault about the keys to operational excellence in running a successful aesthetic practice. With nearly two decades of experience spanning clinical aesthetics, laser technology, practice management, and vendor negotiations, Rebecca offers invaluable advice for providers at all stages of growth, from solo entrepreneurs to multi-location empires. The conversation focuses on building strong operational foundations before diving into marketing, avoiding predatory laser sales, crafting a clear vision and internal culture, and moving away from transactional aesthetics to long-term client relationships.

Today, we're excited to get to know Adam Stansell, CEO and Founder of Axle Health, the operating system for Home Health.Before founding Axle, Adam spearheaded the launch of new markets at UberEats and built a high-growth business line at Motive, a leader in fleet logistics. With deep expertise at the intersection of operations, technology, and scale, he's now bringing world class logistics to one of healthcare's most overlooked frontiers: home health.Founded in 2020, Axle is tackling the $150B+ home health industry in the US growing at 9% every year, of which most of home health still runs on old legacy software or spreadsheets. Recently announced, Axle has raised $10M in Series A led by Carl Byers and Julia McDowell at F-Prime Capital, joined by Lightbank and previous investors YC and us at Pear VC! We at Pear, especially my GP Mar Hershenson and I have been super grateful to be part of his journey.

What You'll Learn:In this episode, host Shane Daughenbaugh, Andy Olrich, and guest Jason Jackson discuss the concept of the Silicon Prairie and its growing tech innovation. Jason shares his leadership journey, emphasizing the importance of agility, self-awareness, and continuous improvement. They highlight the success of Nebraska's Center of Operational Excellence (COE) in fostering a culture of continuous improvement, which helped the state navigate the pandemic effectively.About the Guest:Jason Jackson is a Marine Corps veteran and Chief Human Resources Officer for the State of Nebraska. Known for blending Midwestern grit, military discipline, and a passion for public service, Jason drives government transformation through Lean principles and servant leadership.With experience in both public and private sectors, he champions simplicity, hard work, and continuous improvement. From optimizing HR systems to streamlining services, Jason proves that innovation and compassion can thrive in the heartland.Links:Click Here For Jason Jackson's LinkedIn

Today, Sam Lambert from Planetscale is back for a third time. Planetscale just announced Planetscale Postgres, so we had to get Sam back to tell us how and why they decided to add support for Postgres. It's always great to have Sam on -- he brings great stories about real customers and honest insight about the state of the database industry. In this episode, we talk about the road to Postgres and how operational excellence is the only true advantage in database providers. Sam walks us through the current Planetscale Postgres offering, along with details on Nova, a new sharded Postgres project that Planetscale is working on. Along the way, we get updates on Planetscale Metal, how demand has been for Planetscale Postgres, and future plans for Planetscale.

Tentu Venkataramana |  Group CEO-JR Group of IndustriesVenkataramana is a conglomerate with diverse interests in areas like iron, steel, and secondary manufacturing. He is a management graduate from the Indian Institute of Management, Indore, and has a career spanning high-profile organizations like Bharat Heavy Electricals Ltd (BHEL) and Larsen & Toubro (L&T). He is known for his leadership in driving business performance and his frequent speaking engagements on topics ranging from motivational and leadership skills to technological innovation and manufacturing practices. Tentu Venkataramana has a track record of developing innovative technologies, inspiring teams, and driving significant business growth, as seen in his previous roles at BHEL and L&T. He is a sought-after speaker on topics related to leadership, management, and technology, with over 10,000 hours of speaking experience. He has spoken at prestigious events and platforms like the Economic Times (India), Manufacturing Today (India), and the International Forge Master Meet. Tentu Venkataramana has received two awards from the President of India for his innovative energy conservation technologies in 2015 and 2017. He has also been recognized as an "Inspirational Icon for Young Generation". He is actively involved in industry events and conferences, including Fabex25 in Pune, where he discussed the synergy between Operational Excellence, ESG, and Industry 4.0. He is actively involved in transforming JR Group into a world-class conglomerate, driving improvements in business performance, departmentalization, turnover, and net worth. He is the author of the upcoming book "Rewrite Your Future," shared on LinkedIn. 

What You'll Learn:In this episode, host Catherine McDonald, Shane Daughenbaugh, and guest Randy Kesterson discuss the integration of AI with Lean thinking on the Lean Solutions Podcast. They emphasize the importance of maintaining human judgment and involvement in the process. They also discuss the need for accurate data collection and the potential for AI to transform workplaces, urging leaders to embrace AI to stay relevant.About the Guest:Today's guest is Randy Kesterson, a seasoned operations executive, consultant, and thought leader with over three decades of experience in manufacturing, supply chain, and Lean transformation. Randy's career includes executive roles at companies like Eastman Chemical and J.M. Huber Corporation, where he led significant enterprise-wide process improvement initiatives.As a certified Lean Six Sigma Black Belt and a skilled coach, Randy helps organizations achieve operational excellence through practical strategies grounded in real-world experience. He currently serves as a trusted advisor and consultant, guiding leaders across industries in strategy deployment, leadership development, and continuous improvement.Links:Click Here For Randy Kesterson's LinkedInClick Here For Kesterson Group Website 

Join us for a deep dive into the world of hospitality as we chat with Ha Ly, Head of Marketing at Pokeworks, a leading player in the fast-evolving food industry. Discover the hospitality strategies and insider insights that make Pokeworks stand out in the restaurant scene. From operational excellence to innovative poke bowl recipes, Ha shares the secrets behind scaling a successful food service brand. Enjoy entertaining stories and industry trends, all served in partnership with Qu, where technology meets culinary creativity. Whether you're a seasoned pro in hospitality or exploring investment opportunities in food service, this episode is packed with valuable information. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jesse Pujji reveals how he builds wildly successful companies from scratch by doubling down on talent, distribution, and the power of bootstrapping.   In this episode, Sarah Lockwood sits down with the serial founder and investor behind Gateway X, a venture studio that launches and scales high-performing companies without venture capital. Jesse shares how he went from Goldman Sachs and McKinsey to building Ampush, one of Facebook's earliest and most effective performance marketing agencies, which grew to manage over $1 billion in ad spend for top brands like Uber, Peloton, and Dollar Shave Club. That experience became the foundation for how he now builds high-performance teams and scalable businesses through bootstrapping.   Jesse breaks down the core principles that drive his companies: hiring exceptional talent, obsessing over sales and distribution, and staying rooted in profitability from day one. He shares the origin stories of ventures like GrowthAssistant, which connects startups with offshore marketing talent, and explains how each business at Gateway X is shaped by a unique unfair advantage and the right operating partner, not a VC-funded roadmap. From his two-farm model for sourcing ideas and people to his frameworks for knowing when to walk away from a failing project, Jesse offers a rare look into what it really takes to scale without VC.   This is a must-listen for founders ready to trade the unicorn myth for real traction, culture-driven leadership, and sustainable growth on their own terms.   Episode Breakdown: 00:00 Jesse Pujji's Entrepreneurial Journey from Ampush to Gateway X 05:01 Core Principles for Bootstrapping and Scaling Without VC 08:48 How GrowthAssistant Scaled to $20M in Revenue 13:32 The Two-Farm Model: Matching Ideas with the Right People 15:00 Knowing When to Kill an Idea and Move On 16:02 Inside Aux: Translating Marketing for Private Equity 21:09 Why Sales and Distribution Matter More Than Product 22:14 The Power of High Performance Teams 27:02 Building Profitable Companies with Operational Rigor 34:30 Managing Attention, Energy, and Leadership Across Startups 38:48 Conscious Leadership and the Value of Coaching   Links Dave Kashen - Startup CEO Coach Book - The 15 Commitments of Conscious Leadership: https://a.co/d/j4uKz9A   Connect with The Conscious Entrepreneur: LinkedIn: https://www.linkedin.com/company/conscious-entrepreneur/  Instagram: https://www.instagram.com/conscious_entrepreneur_summit/  Website: http://www.consciousentrepreneur.us    Connect with Jesse Pujji: Website Gateway X: https://www.gateway.xyz/ LinkedIn: https://www.linkedin.com/in/jessepujji/   Connect with Sarah Lockwood: LinkedIn: https://www.linkedin.com/in/lockwoodsarah/ Website: https://hivecast.fm HiveCast.fm is a proud sponsor of The Conscious Entrepreneur Podcast.

Welcome to The Organised CEO era! In this milestone episode, I'm breaking down exactly why traditional productivity advice keeps you trapped as the bottleneck in your own business, and introducing the CEO Operating System that changes everything. This isn't about colour-coded calendars or perfect morning routines. This is about building a business that runs WITH you leading it, not you holding it all together. What you'll discover: Why "fake organised" productivity advice is keeping you stuck The 7-pillar CEO Operating System that eliminates overwhelm Real client transformations (from 60-hour weeks to 35 hours with 40% revenue increase) My complete offer suite designed to take you from chaos to clarity to systems mastery If you're tired of being essential to everything and ready to start being essential to the right things, this episode shows you exactly how. Ready to get started? CEO Operating Audit: Get clarity on your biggest bottlenecks in 90 minutes: https://abranchofholly.com/audit  CEO Studio: 3-month private mentorship to co-build your operating system (DM me on Instagram) Make It Happen Collective: Group program with community support and accountability: https://abranchofholly.com/collective  This is your invitation to stop being the system and start building it.

For many warehouse companies and distribution centers, dealing with logistics, and facilities, and workforce development can be a challenge. That's where The TAC Group comes in. “We're a supply chain operations consulting firm,” Grace Napolitano, the company's principal and business development executive, told the CBIA BizCast. “We are focused on operational excellence within distribution and fulfillment centers.” Napolitano and her husband Zack started the company in 2023 after he spent his career working with FedEx and other distribution companies. That experience included working with companies to implement new management systems. “He really kind of fell in love with that area and working with different companies to help with their operational excellence,” Napolitano said. “He had so much care for the people that worked for him. He really cared about what their life story was, not just how they could perform for him and for the operation.” Napolitano had a background in business operations, sales and marketing. She previously worked in the media industry including as publisher and lead national ad director for the Chicago Sun Times. “So, I said, ‘If you trust what I can do, I trust what you can do,' and The TAC Group was born,” she said. Napolitano said the company focuses on helping businesses with third-party logistics, facility layout and design, leadership development. But she said they are most proud of their labor optimization programs. “We're very passionate about making sure people enjoy coming to work and not just being kind of like a racehorse being whipped go faster, go faster,” she said. She added their goal is to give them “the why behind what we're doing.” She highlighted the high-paced environment of working in a distribution center. “Distribution is a grind,” she said. “It's 24/7—it's multiple shifts. There are reports coming in at 3 am, there are holidays being missed, there's birthdays being missed. “With The TAC group, it's really our focus to connect with the frontline workers on a personal level.” Napolitano said that workforce retention is a significant challenge for distribution centers. She said when workers leave for a different company, it costs an average of $8,000 to replace and train them. “If we could just put that investment into coaching and training the managers to work with their frontline workers, to make them feel like they're part of the organization, that they're valued and that they matter—that really will help the businesses keep jobs here in Connecticut,” Napolitano said. Napolitano said a big part of their work is to train managers to work with and support their employees. She added many of those managers were previously frontline workers themselves, and don't necessarily know how to coach and guide other workers. “We're giving them that skill set to be great leaders and great managers of the next generation of managers and executives,” she said. Related Links: The TAC Group Website: http://thetacgrp.com/ LinkedIn: https://www.linkedin.com/company/tacgroupconsulting/ Grace Napolitano on LinkedIn: https://www.linkedin.com/in/gracenapolitano/ CBIA Website: https://www.cbia.com/ LinkedIn: https://www.linkedin.com/company/cbia/

 ABOUT OUR GUEST:  Jennifer Black is a powerhouse of grit, strategy, and results. With decades of experience leading cross-functional teams for multi-billion-dollar companies, she's known for driving innovation, building strong teams, and moving complex initiatives forward with clarity and confidence.  She currently serves as Mission Critical Senior Principal Program Manager at Trane Technologies, leading high-stakes projects in the Commercial HVAC business. From concept to execution, Jennifer brings teams together to deliver global, multimillion-dollar solutions that raise the bar. In previous roles, she led new product development for major HVAC platforms, unlocking $20M+ in investments and pushing for energy-efficient, sustainable innovations. She's also tackled roles in equipment finance and pricing strategy, all while delivering measurable, mission-aligned value.  Jennifer holds a mechanical engineering degree from Gannon University and is a certified Project Management Professional. She's passionate about developing the next generation of talent, serving on advisory boards for Women in STEM and Women in Science & Engineering. Her leadership has earned her multiple awards—including the 2024 Commercial HVAC President's Award and the 2014 Latin America President's Award for Operational Excellence.  CONNECT WITH JENNIFER Social Media: LinkedIn   EPISODE AND EMPOWERING WOMEN IN INDUSTRY LINKS Grit: The Power of Passion and Perseverance | Angela Lee Duckworth | TED GRIT by Angela Duckworth | Animated CORE Message The three secrets of resilient people | Lucy Hone | TEDxChristchurch Empowering Women in Industry Membership National Event - Registration Link!! Empowering Women in Industry Magazine Empowering Women in Industry Website Empowering Women in Industry Virtual Events  QUOTES AND KEY TAKEAWAYS  “Grit isn't a solo sport. It takes a team—your project team, your support system, your people.”  “Never give up.  There's always a different path. “Every time I get into a difficult place, I remember that conversation with my dad… because that was devastating to me. But it shaped how I handle things. I never give up—I just might have to find a different way to do it.” “If you come in saying, ‘Well, I don't know how we're going to get this done,' everyone starts believing that it can't be done. But when you're positive, people start believing in themselves.” “I wasn't going to give up. I was just going to redo it.” (—on disassembling and rebuilding a crib solo. Grit in action!) “You have to have passion in what you're doing. If you don't enjoy it, you might not be as positive—and you might not be as persistent—because you don't like what you're doing.” “I love going onto those campuses... I like seeing all this enthusiasm for what their next steps are. That, to me, is really exciting. It brings me back to being that student and thinking about all the things that I could accomplish.” 

How do you pivot from a record-breaking NFL career to transforming the investment space?  Marques Colston shares his compelling story of grit, adaptation, and leading with purpose. In this episode of Mitlin Money Mindset®, Larry Sprung sits down with Marques Colston, a Super Bowl champion and founding partner of Champion Venture Partners. Marques reflects on his journey from being an overlooked draft pick to a trailblazer in democratizing sports investments, emphasizing resilience, operational excellence, and accessibility for all investors. Marques discusses: His transition from NFL athlete to entrepreneur and the pivotal role of self-awareness The vision behind Champion Venture Partners and its focus on accessibility in investments The parallels between sports and business, highlighting discipline and risk-taking How fractional ownership and emerging sports are reshaping the investment space The significance of education and empowering new investors for long-term impact And more! Resources: Mitlin Financial   The JOY and Productivity Journal by Lawrence Sprung  Download Your Free Copy of the Couple's JOYful Money Guide Connect with Larry Sprung:  LinkedIn: Larry Sprung Instagram: Larry Sprung Facebook: Larry Sprung X (Twitter): Larry Sprung Connect with Marques Colston:  Website: Champion Venture Partners Website: Marques Colston LinkedIn: Marques Colston  Twitter: Marques Colston   Instagram: Marques Colston  LinkedIn: Champion Venture Partners  Instagram: Champion Venture Partners Facebook: Champion Venture Partners TikTok: Champion Venture Partners YouTube: Champion Venture Partners  About our Guest: A seasoned business leader, Marques's business career is shaped by the perspectives and lived experiences gained from his journey to becoming an unlikely NFL standout. Marques's journey from small school prospect through a decade-long NFL career taught him how success has to be earned everyday, and sustaining it at the highest level requires humility that allows you to be an active learner, curiosity to explore new ways to unlock value, and confidence built on preparation and repetition. This philosophy is the foundation of Marques's post-football journey as an entrepreneur, educator, financial advisor, and executive coach and strategic consultant for dozens of companies – startups to Fortune 100.  His diverse path is connected by the vision to empower underserved and underestimated communities, helping them envision and achieve beyond their current limitations.  CVP represents an opportunity for Marques to leverage his passion, skills, influence, and access to build a firm with the potential to build a legacy of doing well and good, by creating access to wealth building opportunities to a more diverse group of investors. Disclosure: Guests on the Mitlin Money Mindset are not affiliated with CWM, LLC, and opinions expressed herein may not be representative of CWM, LLC. CWM, LLC is not responsible for the guest's content linked on this site.  

On this episode of Best Ever CRE, Joe Cornwell interviews Nick Stageberg, owner of Black Swan Real Estate. Nick shares how 2024 marked their best acquisition year ever, with 2025 already on pace to surpass it, thanks to a focus on fixed-rate debt and operational excellence. He dives deep into their vertically integrated model, drawing on lessons from software development and Japanese lean manufacturing to run a highly efficient, team-based property management system. Nick also shares a tough lesson from a permitting nightmare in Tacoma and a recent big win on a 112-unit deal in Minnesota secured through creative financing and mission-aligned operations. Nick Stageberg Current role: Owner of Black Swan Real Estate Say hi to them at: blackswanteam.com – book 15 min with Nick securefreedomfund.com – learn about their preferred equity fund Get a 4-week trial, free postage, and a digital scale at ⁠https://www.stamps.com/cre⁠. Thanks to Stamps.com for sponsoring the show! Post your job for free at https://www.linkedin.com/BRE. Terms and conditions apply. Join the Best Ever Community  The Best Ever Community is live and growing - and we want serious commercial real estate investors like you inside. It's free to join, but you must apply and meet the criteria.  Connect with top operators, LPs, GPs, and more, get real insights, and be part of a curated network built to help you grow. Apply now at ⁠www.bestevercommunity.com⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Jacob Mullins, Venture Partner at Village Global, welcomes Kristen Ostro, founder and CEO of Strut Consulting, to discuss the foundational elements that set venture capital firms up for long-term success. Kristen shares how her career began under the mentorship of Dick Kramlich at NEA, where she was trained in the core values and operational excellence that have shaped her approach to supporting dozens of VC firms across Silicon Valley. Drawing on this experience, Kristen explains why establishing a clear mission, vision, and values (MVV) framework is essential for firm alignment, decision-making, and building a resilient culture.Kristen outlines the common pitfalls firms face when they skip the MVV exercise, such as misalignment, wasted resources, and cultural drift, and offers actionable advice for integrating MVV into hiring, branding, and succession planning. She emphasizes that it's never too late for a firm to revisit and refine its core principles, and shares practical tips for making the process collaborative and authentic.Listeners will gain valuable insights on how to differentiate their firm in a competitive market, attract top talent, and create a legacy that stands the test of time. Kristen's reflections, inspired by her early training with one of venture capital's founding fathers, offer a roadmap for building a values-driven organization that can thrive for decades.VC Mastermind is a private podcast for VC Managing Partners. Designed for senior decision-makers at VC firms managing $50 million to $5 billion of institutional capital, VC Mastermind delivers premium insights, peer exchange, and operational best practices across all stages of a firm's life cycle. It was founded by Jacob Mullins (@jacob on X / twitter) – a 20-year veteran of the Silicon Valley startup tech and venture capital industry based in San Francisco.Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal.Want to get updates from us? Subscribe to get a peek inside the Village. We'll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup

If you're looking for more strategies to operate and manage your freight business efficiently, look no further and listen to our guest, Kyle Lintner! Kyle emphasizes improving cash flow and profitability, key business assessment processes, the importance of automation, balancing technology and human interaction, and leveraging AI tools for various tasks!   About Kyle Lintner Born, raised, and residing in Chicago, Kyle Lintner is an unapologetic Cubs fan, free market enthusiast, and logical tamer of risk. Utilizing 25 years of investment market experience, Kyle employs a unique methodology to solve problems within supply chains. With an objective, analytical point of view, Kyle is a frequent contributor in print, television, and radio for unbiased assessments of current freight market dynamics, conditions, and industry participants.  

Amidst constant change, clear communication is the key to navigating uncertainty.How do you communicate with others when you're confused yourself? For Rob Siegel, leadership isn't about avoiding uncertainty, it's about embracing the clarity that ambiguity can bring."What if ambiguity is the new normal?" asks Siegel, a venture investor and lecturer at Stanford Graduate School of Business. From rapidly evolving AI to ratcheting geopolitical tensions, every day brings a “crisis du jour,” he says. “I may like it, I may not like it. That doesn't really matter, but I've gotta get my team through it."In his latest book, The Systems Leader: Mastering the Cross Pressures That Make or Break Today's Companies, Siegel explores how leaders today are “living in dualities,” caught between managing existing processes and adapting to emerging disruptions. “The sooner we get comfortable with [change] in the sense of ‘I don't have to like it, but I can deal with it,' then [we can] lead our teams and give them the calm to know they can get through this.”In this episode of Think Fast, Talk Smart, Siegel and host Matt Abrahams explore how to communicate effectively amidst constant change. From preparation strategies for spontaneous speaking to building trust through candid conversations, Siegel offers practical tips for communicating with clarity when nothing is certain but change.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premiumEpisode Reference Links:Robert SiegelRob's Book: The Systems LeaderEp.35 Leading From The Hot Seat: How To Communicate Under PressureEp.37 Be Better: How Communication Catalyzes Business Transformation  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:49) - Adapting Leadership for Uncertainty (03:18) - Systems Leadership and Cross Pressures (04:40) - Communication and Context (05:26) - Framing Complex Ideas (06:21) - Innovation vs. Execution (08:11) - Leading Through Ambiguity (09:33) - Short-Term vs. Long-Term Focus (12:44) - Balancing Strength and Empathy (15:26) - Leadership with Humanity (16:42) - Engaging Students Effectively (20:00) - The Final Three Questions (23:41) - Conclusion    *****This Episode is sponsored by Stanford. Stay Informed on Stanford's world changing research by signing up for the Stanford ReportSupport Think Fast Talk Smart by joining TFTS Premium.