Podcasts about Operational excellence

What if your commitment to learning is actually limiting your influence as a change leader?Many of us pride ourselves on being lifelong learners. We read, earn certifications, study new tools, and go deep into our methodology. That depth is a strength. But as your responsibility grows—from running projects to shaping transformation—what's required of you changes.At some point, going deeper into your method or functional expertise is no longer enough. Your role shifts from applying tools to enabling leaders to see the whole system, define the real problem before choosing an approach.In this episode of Chain of Learning, I help you learn how to move from learning as accumulation to learning as adaptable influence.As your scope expands, you're no longer just responsible for executing well. You're responsible for how others think, decide, and take ownership. That requires more than expertise. It requires the ability to step back, question the form, and respond to what the situation truly calls for.Your learning might be limiting your impact. We often define lifelong learning as going deeper into our expertise, but what's missing is the shift toward adaptability and broader perspective. A learning mindset is the foundation for enabling a learning organization—yet if it stays attached to one form or method, it can constrain your influence.In this episode, you'll explore how to:Describe the impact you create tools or jargonMove from Shuhari—rigidly following a method to adapting based on contextPractice beginner's mind—Shoshin, even when you're the expertIdentify when you've fallen into the Doer Trap—and choose to develop others insteadNotice when you're following the form in situations that call for flexibilityIf you want to build a learning organization, your own learning mindset must evolve first. It's not just what you know, but how you show up.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/67 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my Japan Leadership Experience: kbjanderson.com/japantripRELATED EPISODES:Episode 65 | From Learning to Impact: Turn Insight into Leadership ActionEpisode 9 | The 8 Essential Skills to Become a Transformational Change Katalyst™Episode 15 | 5 Steps to Revitalize Lifelong LearningEpisode 27 | 3 Practices to Become a Skillful FacilitatorEpisode 42 | Do the Right Thing: Japanese Management Masterclass Part 1 with Tim WolputEpisode 52 | What You Love About Lean and Operational Excellence — And Your #1 Frustration: How to Get Executive Buy-inTIMESTAMPS FOR THIS EPISODE:00:40 The Katalyst model revision and why lifelong learning was removed as a standalone competency03:24 Why learning isn't what distinguishes your influence. It's what makes influence possible05:07 What it means to be a lifelong learning enthusiast06:52 Three questions every change leader should be able to answer without jargon09:22 What 75 leaders revealed in a survey and the lesson underneath it10:31 The concept of Shu Ha Ri that shapes how you develop and learn:11:13 [SHU] following the form11:25 [HA] where you begin to adapt11:35 [RI] Transcending the form entirely12:20 Five Toyota Kata Coaching questions developed by Mike Roth that requires learning and unlearning to develop, grow, and improve15:05 The concept of Shoshin and clearing what's in the way16:04 Katie's personal confession about her own telling habit and what modeling the way actually looks like in practice17:35 The "doer trap" and why getting leadership buy-in starts with us20:39 What lifelong learning really means and why it's a being practice21:01 Three practices to try this week to create more impact

THE TRANSFORMATION WALLRandall Troutman, Winpak's, Chief Operational Excellence Officer leads a massive $1.1 billion transformation, tasked with turning 13 independent "kingdoms" into one efficient operating system.But there's a moment in every change effort where leaders mistake resistance for failure, and that's when teams stop following.Randall discovered that project success is never about the initial launch; it's about what you do when the "physics of people" takes over.We went deep into the "Valley of Despair" in this interview... ...that predictable, dangerous phase where the initial hype dies and the true energy requirement sets in.EVERY BIG project I've ever been part of hits make-or-break moment! It's the exact point where most leaders flame out, pack up, and say, "I knew it wouldn't work".In this episode, you'll discover:- How to recognize the "Valley" phase in real-time before it stalls your progress.- Why most change efforts quietly die exactly when they should be accelerating.- The framework for keeping thousands moving when fatigue and doubt peak.- The "Visual Roadmap" Randall used to make a global crisis actionable.If your initiative feels stalled, you aren't failing....you're just hitting THE WALL.It takes a courageous leader to admit they've lost momentum, but it takes a PRO to expect it and share the map to get out.Question: Ever had a big project lose momentum? What helped?-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

In this episode of The Hospitality Hangout, Noah Chaimberg, Hot Sauce Expert and Founder of Heatonist, shares his unique insights on transforming hot sauce from a niche condiment into a dynamic cultural phenomenon within the hospitality business. Noah discusses how his approach to hospitality brand building blends retail and media, emphasizing the power of storytelling to drive restaurant growth strategies. He highlights the importance of collaborations, heat levels, and community engagement as pillars of success in the hospitality industry. Listeners will gain valuable hospitality insider insights on scaling a category-defining business while maintaining authenticity to the spice culture and hospitality leadership principles. Whether you're a hospitality executive, restaurant operator, or hospitality industry professional, this episode offers inspiring lessons on growing brands and innovating in the restaurant industry. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Around the School Table (xuno.com.au/podcasts), host Steve Davis is joined by Kelly McBurnie, Director of Business Operation at Academy of Queensland Ballet (academy.queenslandballet.com.au), to explore how elite arts education can balance performance, wellbeing and operational precision. Drawing on her background in mainstream and Steiner education, Kelly shares how those leadership lessons now guide a world-class ballet programme. At the Academy of Queensland Ballet students undertake half-day academics alongside intensive dance training. As a result, excellence is pursued without sacrificing holistic development. Throughout the conversation, Kelly explains how research has reshaped ballet training. Rather than relying on chronological age, physical readiness is carefully assessed before students begin pointe work. Consequently, injury risk is reduced and long-term development is prioritised. Moreover, wellbeing is embedded through daily touchpoints with experienced staff, physiotherapists and strength coaches. Importantly, operational systems have also evolved. Previously, complex panel assessments were paper-based and manually averaged. However, digital platforms such as Xuno (xuno.com.au) and Student Maps (xuno.com.au/student-maps) now allow live moderation across four judges and 25 criteria. Therefore, reporting is streamlined and transparency is strengthened. Parents can track progress over time through clear data and visual insights. Communication has improved significantly as well. With real-time calendar updates and a parent portal, families receive timely information about rehearsals and performances. In addition, a digital kiosk sign-in system provides accurate visibility across six studios and multiple training spaces. Consequently, safety, accountability and engagement are enhanced. Beyond systems and structure, the episode highlights the human side of high performance. Students develop resilience, grit and collaboration through daily discipline. Furthermore, many graduates move into professional companies, including Queensland Ballet, while others pursue global opportunities in the arts. This episode offers practical insights for school leaders seeking to integrate wellbeing, data and operational excellence. Ultimately, it demonstrates that high performance and care can coexist when vision is matched with thoughtful systems. Powered by xuno.com.au.See omnystudio.com/listener for privacy information.

In this episode of Around the School Table (xuno.com.au/podcasts), host Steve Davis is joined by Kelly McBurnie, Director of Business Operation at Academy of Queensland Ballet (academy.queenslandballet.com.au), to explore how elite arts education can balance performance, wellbeing and operational precision. Drawing on her background in mainstream and Steiner education, Kelly shares how those leadership lessons now guide a world-class ballet programme. At the Academy of Queensland Ballet students undertake half-day academics alongside intensive dance training. As a result, excellence is pursued without sacrificing holistic development. Throughout the conversation, Kelly explains how research has reshaped ballet training. Rather than relying on chronological age, physical readiness is carefully assessed before students begin pointe work. Consequently, injury risk is reduced and long-term development is prioritised. Moreover, wellbeing is embedded through daily touchpoints with experienced staff, physiotherapists and strength coaches. Importantly, operational systems have also evolved. Previously, complex panel assessments were paper-based and manually averaged. However, digital platforms such as Xuno (xuno.com.au) and Student Maps (xuno.com.au/student-maps) now allow live moderation across four judges and 25 criteria. Therefore, reporting is streamlined and transparency is strengthened. Parents can track progress over time through clear data and visual insights. Communication has improved significantly as well. With real-time calendar updates and a parent portal, families receive timely information about rehearsals and performances. In addition, a digital kiosk sign-in system provides accurate visibility across six studios and multiple training spaces. Consequently, safety, accountability and engagement are enhanced. Beyond systems and structure, the episode highlights the human side of high performance. Students develop resilience, grit and collaboration through daily discipline. Furthermore, many graduates move into professional companies, including Queensland Ballet, while others pursue global opportunities in the arts. This episode offers practical insights for school leaders seeking to integrate wellbeing, data and operational excellence. Ultimately, it demonstrates that high performance and care can coexist when vision is matched with thoughtful systems. Powered by xuno.com.au.See omnystudio.com/listener for privacy information.

Pick one core process in your team and map it, measure it, and clarify accountability. One small system improvement compounds results exponentially.You Got This,Ryan

Mike Kurtz, Founder of Mike's Hot Honey, shares invaluable hospitality insider insights on building a successful hospitality business from the ground up. Discover how strategic restaurant partnerships and collaborations fueled the rapid growth of Mike's Hot Honey, making it one of the fastest-growing food brands nationwide. Mike dives deep into hospitality trends shaping brand expansion from restaurant menus to grocery store shelves through effective CPG strategies. Listeners will learn key restaurant growth strategies and what it takes to stay authentic amid intensifying competition. Mike also discusses menu innovation, flavor experimentation, and how hospitality executives and restaurant operators can create lasting brand trust while scaling their businesses without losing their unique identity. Tune in for a wealth of knowledge from a hospitality industry leader that offers practical advice for anyone involved in the restaurant industry podcast landscape, hospitality media, or looking to elevate their hospitality leadership skills. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Jake and Gino welcome investor Axel Ragnarsson for an in-depth conversation on building and sustaining success in real estate. Axel reflects on his path from small entrepreneurial ventures to owning multifamily properties, underscoring the importance of long-term thinking, disciplined execution, and surrounding yourself with the right people. The discussion covers market shifts, operational efficiency, financing approaches, and how technology is reshaping property management. Axel also shares practical lessons on overcoming today's market challenges, offering actionable guidance for investors at every stage of their journey. Chapters: 00:00 Introduction  01:05 The Shift in Real Estate Investing 03:08 Axel's Journey into Real Estate 05:12 Transitioning from Flipping to Long-Term Investing 09:52 Understanding Deal Criteria and Value-Add Opportunities 13:37 Financing Strategies for Multifamily Properties 18:47 Operational Excellence in Property Management 26:21 The Importance of Exit Strategies 28:56 Challenges in Real Estate Investing 31:01 Wrap-Up and Key Takeaways 55:02 Logo-animation-JG-New Intro-Sanddunes.mp4     We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Crystal V. Brown, Vice President and Chief Operating Officer at Methodist Mansfield Medical Center, discusses launching the first whole blood transfusion program in Ellis County, developing a level two trauma center, and how collaborative initiatives and process improvements are helping the hospital meet the needs of a rapidly growing North Texas community.

Folge 243: Ich begrüße wieder André Sola zur ersten Ausgabe von Staffing Fakten & Flurfunk im Jahr 2026. Wir besprechen, warum dieses Jahr kein breiter Aufschwung, sondern ein strategisches Verteilungsjahr wird, in dem Profitabilität vor Umsatzwachstum geht. André erläutert das ‚Großreinemachen‘ bei Branchenriesen wie der Page Group und warum die Produktivität pro Kopf nach harten Restrukturierungen nun wieder steigt. Wir analysieren die sechs entscheidenden Wachstumsbranchen – von Defense bis Energie – und erklären, wie sich die Vertriebsstrategie angesichts steigender Arbeitslosenzahlen ändern muss: Weg von der bloßen Suche, hin zur Entlastung von HR-Abteilungen. Zudem wagen wir einen Blick auf internationale Chancen in Märkten wie Saudi-Arabien und betonen, warum Operational Excellence jetzt der Schlüssel zur Skalierbarkeit ist. Eine Folge für alle, die 2026 mutig und schlau investieren wollen.

In this episode, Sue Anderson, Regional President of the Wisconsin Region at SSM Health, discusses navigating rural and urban care challenges, healthcare financing pressures, and the impact of clinical and operational excellence. She also shares leadership lessons shaped by continuous improvement, mission driven culture, and decades of experience across consulting and health system leadership.

What happens when an engineer, executive leader, and yoga instructor come together in one person?Transformation.In this powerful episode, Nicole Greer sits down with seasoned operations leader and business coach Luca Romano to explore what it truly means to build a vibrant culture — especially in high-pressure manufacturing environments. After experiencing burnout and a life-changing spinal cord injury, Luca redefined leadership for himself. Blending his engineering mindset with mindfulness and emotional intelligence, he now leads with clarity, courage, and purpose.Vibrant Highlights:00:02:33 — Vibrant culture is positive energy directed toward progress. Energy spent on fear, politics, or self-protection drains results. Culture puts people at the center and aligns behavior around shared values.00:14:00 — Courage is required to move beyond people-pleasing. It is better to fail on your own conviction than succeed while betraying your values. Fear-based leadership wastes energy and undermines performance.00:22:00 — Culture drives measurable business results. After implementing shared core values, structured communication, and EOS, on-time delivery improved from 51% to 91%.00:24:20 — Training is an investment, not a cost. Skipping development to “save time” only postpones problems. Investing in people strengthens retention and long-term performance.00:35:30 — Coaching in and coaching out requires clarity. When behavioral expectations are clearly defined, difficult conversations become structured and productive — sometimes separation becomes a gift.Connect with Luca:Website: manufacturing-coach.comLinkedIn: https://www.linkedin.com/in/luca-romano-mba-041b531/FB: https://www.facebook.com/luca.romano.505512IG: https://www.instagram.com/floaterone74/#Ready to build a culture where people feel valued, energized, and committed?Bring Nicole Greer, The Vibrant Coach, to your leadership team, organization, or conference to ignite clarity, accountability, energy, and results.Visit: vibrantculture.comEmail: nicole@vibrantculture.comWatch Nicole's TEDx Talk: vibrantculture.com/videos

What does it really take to lead transformation as responsibility grows?At some point, leadership stops being about doing the improvement work or having the right answers. For operational leaders and change practitioners alike, the work moves to holding the system—people, priorities, and consequences—and helping others learn how to do the same.In this episode of Chain of Learning, I'm joined by Carlos Scholz, CEO of Catalysis, to explore the critical shift leaders must make to enable systemic, lasting organizational change.Carlos shares his journey from technically trained engineer in manufacturing, to transformational change leader in healthcare leading a team of continuous improvement practitioners, to operations leader, and now CEO. Across these roles, he's learned that transformation doesn't fail because leaders don't care or aren't trying, but because we often rush to outcomes and skip the systems-level and behavioral maturity required to sustain them.This conversation highlights a critical truth: leadership is practice. It's not a role or a title, it's how you intentionally show up and get better, day after day.Together, we explore what really changes as leadership responsibility and organizational complexity increase, how leaders have to change their own behavior, and how influence shifts when the work is no longer about doing improvement, but about developing leaders who can own the system.In this episode, we explore:Why leadership becomes less about expertise and more about intentional practice as scope and responsibility expandWhat changes when you move from leading through influence to owning the system through positional authority and the consequences that come with itHow identity and perceived value shape resistance to change, including your ownWhy skipping organizational and behavioral maturity undermines reliability, even with strong intentionsHow repositioning improvement teams from doers to coaches helps leaders change their behavior and allows transformation to scaleIf you're navigating your own growth as a change leader—or supporting leaders in truly owning their system—this conversation offers language and perspective to help you lead with greater impact.ABOUT MY GUEST:Carlos Scholz is the CEO of Catalysis, a mission-driven organization advancing people-centered, value-based healthcare. A former manufacturing engineer and healthcare operations and change leader at Kaiser Permanente and NYC Health + Hospitals, he brings deep experience driving system-wide Lean and continuous improvement transformation and developing leaders at scale. Carlos was named a Shingo Rising Star and serves on the Shingo Institute Board.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/66 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Carlos Scholz: linkedin.com/in/carlosscholz Follow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my Japan Leadership Experience: kbjanderson.com/japantripRELATED EPISODES:Episode 9 | Move from Technical Expert to Influential LeaderEpisode 16 | Leverage Analytical Systems Thinking and Psychological Safety to Drive Organizational Improvement [with Mark Graban]TIMESTAMPS FOR THIS EPISODE:03:02 Leadership shifts Carlos made stepping into senior executive responsibility06:19 The start of Carlos' journey and how it evolvedrelationships as it does on technical expertise12:19 Learning that sustainable change depends as much on influence and being vulnerable and sharing openly 17:42 Multiple approaches in creating conditions for leaders to feel safe enough to be vulnerable18:44 Importance of organizational assessment to identify behavioral gaps24:05 Understanding that sustainable change requires aligning the entire system, not just improving isolated parts26:32 When leaders are not on board with change efforts28:48 Importance of both the technical and social side of being a change leader31:30 The process of building a system of coaching36:23 Transitioning from leading through influence to stepping into direct operational leadership43:28 How skills developed as an influence leader strengthened operational leadership45:57 A surprising lesson from stepping into an operational leadership role50:16 How Carlos is leading transformation as a CEO of Catalysis55:08 Steps to make real transformation happen1:00:13 Reminders for leading transformational change1:01:43 Questions for reflection to strengthen the system around you Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/

In this episode, Sue Anderson, Regional President of the Wisconsin Region at SSM Health, discusses navigating rural and urban care challenges, healthcare financing pressures, and the impact of clinical and operational excellence. She also shares leadership lessons shaped by continuous improvement, mission driven culture, and decades of experience across consulting and health system leadership.

Danielle Parra, Chief Brand Officer of McAlister's Deli, joins the Hospitality Hangout to share her expert insights on building and scaling a renowned hospitality brand. With over 500 locations and a billion-dollar presence in the hospitality industry, McAlister's continues to lead with innovative strategies in fast casual dining. From pioneering data-driven loyalty programs to creative menu innovations like pickle-powered limited-time offers, Danielle reveals how guest-centered hospitality drives sustainable restaurant growth. This episode also explores catering strategies, beverage and mocktail trends, franchisee economics, and how authentic hospitality leadership remains a key factor in success. Tune in for insider hospitality trends, restaurant growth strategies, and much more! Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

"Built In, Not Bolted On" explores the critical integration of safety into the core of organizational operations rather than treating it as a secondary, compliance-based add-on. Author Doug Hill argues that when safety is established as a fundamental organizational value—rather than just a priority—it naturally drives improvements in quality, productivity, and overall operational excellence. By utilizing Human and Organizational Performance (HOP) principles, the article highlights how a "safety-first" culture motivates employees to follow standards even when unobserved, ultimately reducing rework and fostering a more efficient workforce. Read the article by Doug Hill, CUSP - Built In, Not Bolted On: Using Safety to Drive Operational Excellence Key Takeaways Safety as a Value, Not a Priority: Priorities can shift depending on the day's demands, but values remain constant. When safety is a value, employees adhere to standards because they see the inherent worth in them. The Interconnectivity of Success: Safety, quality, and productivity are not silos. A safe process is often a high-quality process that leads to productive outcomes. Human and Organizational Performance (HOP): Systems should be designed so that processes are easy to follow and make sense to the people actually doing the work. The Power of "Why": Employees are more likely to follow protocols (like wearing PPE) when they understand the personal stakes (family, health, well-being) rather than just trying to avoid a reprimand. Learning from Success: Organizations should focus on learning from what goes right just as much as they learn from failures to identify opportunities for continuous improvement.   3 Questions and Answers Q1: What is the main difference between safety being a "priority" versus a "value"? A1: A priority is something that can change based on circumstances or pressure (like a deadline), whereas a value is a core belief that remains constant regardless of the situation. When safety is a value, it is integrated into every action naturally. Q2: How does the article suggest safety impacts productivity and quality? A2: The author uses the analogy of building a child's bicycle: because you care about the safety of the rider, you follow instructions more carefully (Quality), which ensures the bike works correctly the first time and doesn't require repairs (Productivity/Efficiency). Q3: Why is "peer-to-peer support" mentioned as a critical factor in safety culture? A3: Because supervisors cannot be everywhere at once. A strong safety culture relies on workers looking out for one another and holding each other accountable to standards even when leadership is not present.   #UtilitySafety #OperationalExcellence #OccupationalSafety #HOP #WorkplaceCulture #IncidentPrevention   Subscribe to Incident Prevention Magazine - https://incident-prevention.com/subscribe-now/ Register for the iP Utility Safety Conference & Expo - https://utilitysafetyconference.com/   ________________________________ This podcast is sponsored by T&D Powerskills. If you are looking for a comprehensive lineworker training solution, visit tdpowerskills.com today and use the exclusive podcast listener promo code IP2026 to receive a 5% discount!

In this episode, Lila Benayoun, Chief Operating Officer at MetroPlusHealth, shares how the organization is translating member affordability data into simpler plan design, predictable costs, and high-touch community support across New York City. She discusses addressing disparities through multilingual outreach, culturally competent services, and operational strategies that help members better understand and use their coverage.

In this episode of the Manufacturing Culture podcast, host Jim Mayer speaks with George Pesansky, a global authority on operational excellence. They discuss the importance of workplace culture, the need for systems over people in problem-solving, and the leadership gaps in manufacturing. George shares insights from his extensive experience in various work cultures and his transition to nonprofit work, emphasizing the value of donating talent. The conversation also touches on performance improvement, preventing employee burnout, and the future of work, highlighting the significance of respect and trust in the workplace.TakeawaysCulture represents the norms in a workplace.Understanding workplace culture is crucial for success.Problems are often system problems, not people problems.Leadership gaps exist in manufacturing due to poor promotion practices.Cultural differences impact how work is done.Transitioning to nonprofit work can be fulfilling and impactful.Identifying performance issues requires understanding the system.Super performance focuses on celebrating wins, not just fixing failures.Performance reviews should focus on extending periods of success.Creating a respectful work environment is essential for employee retention.Chapters00:00 Introduction to Operational Excellence04:09 Understanding Culture in the Workplace05:47 Leadership Gaps in Manufacturing12:39 Cultural Differences Across Regions14:31 Transitioning to Nonprofit Work17:11 Identifying Performance Issues20:31 Defining Super Performance vs. Hustle Culture26:08 The Prison of Expectations31:13 Operational Excellence and Employee Empowerment36:02 Rebuilding Trust Through Excellence39:47 The Value of Donating Talent45:17 Envisioning the Future of Work

In this episode of Hospitality Hangout, hospitality industry leaders Jason Morgan (CEO of The Original ChopShop), Kelly Gray (SVP of Hot Head Burritos), Lawrence Brown (Chief Development Officer of Rita's Italian Ice), and Yann de Rochefort (CEO of Boqueria) come together to share their expertise on building iconic food brands. Dive into essential hospitality trends, restaurant growth strategies, and hospitality insider insights that are shaping the modern hospitality business. Episode Credits:Sponsored by: Restaurant Finance & Development ConferenceProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Lila Benayoun, Chief Operating Officer at MetroPlusHealth, shares how the organization is translating member affordability data into simpler plan design, predictable costs, and high-touch community support across New York City. She discusses addressing disparities through multilingual outreach, culturally competent services, and operational strategies that help members better understand and use their coverage.

The Arum Global Blueprint for Scaling with Purpose - From £2M to £14MArum Global transformed from a struggling £2 million consultancy losing £400,000 annually into a £14 million powerhouse with £5 million EBITDA and a perfect NPS score of 100. This episode reveals the strategies behind their 7x growth whilst serving the world's most demanding clients.Jamie Waller purchased Arum Global in 2017, recognising its extraordinary authority with global banks and governments. Today, the company serves major clients across collections, recoveries, and debt management, maintaining the principle that "everybody deserves to be paid what they are owed, but not at any cost."What You'll Learn:The Network Effect Strategy: Why clients paying £25,000 for advisory work receive access to 200+ specialists and 25 years of project knowledge, consistently converting small engagements into £100,000+ relationships without traditional sales pressure.The NPS Blind Spot: How Arum achieved a perfect 100 NPS score but wasn't generating referrals and the simple question that unlocked millions in new business from existing clients.The People-First Growth Model: How creating a Head of People role early enabled delegation and maintained team morale through 7x growth.Operational Excellence at Scale: How splitting operations into Advisory and Delivery Services, combined with repeatable frameworks, enables management of 20-25 projects simultaneously whilst maintaining perfect NPS.The Vulnerability Innovation: The breakthrough project that identified £16 million in recoverable debt from £80 million sitting in "vulnerability files" for up to 10 years.Post-COVID Professional Standards: Jamie's approach to resetting workplace expectations, from video call standards to maintaining energy across remote teams. Hosted on Acast. See acast.com/privacy for more information.

What if the reason your learning feels productive—but your impact feels stuck—has nothing to do with effort?Many change leaders and improvement practitioners are excellent learners. You're likely a Learning Enthusiast—like me. You read the books, attend the workshops, listen to podcasts, and gather ideas with genuine enthusiasm.And yet, despite all that effort, learning doesn't always turn into impact. In fact, it can sometimes lead to overwhelm or paralysis—more ideas, more options, and less clarity about what to actually do.I've lived this pattern myself, and I see it again and again in my work with leaders around the world. When learning becomes something we collect rather than something we practice—and bring to fruition through our habits—it stalls our impact.The challenge isn't gaining more knowledge.It's learning how to turn insight into behavior—and connect behavior to results.In this episode, I explore a critical shift: moving from the Chain of Learning® to a Chain of Impact.Instead of treating continuous learning as something to acquire, I invite you to see learning as something to harvest—by making the value chain of impact explicit: turning insight into specific behaviors, practicing them deliberately through doing and reflection, and connecting that practice to the impact it creates for people and results.If you care deeply about learning, growth, and people—and want to build the capability to translate learning into action and impact—this episode will help you do exactly that.YOU'LL LEARNHow to recognize when learning feels productive but isn't changing how you actually show up as a leaderHow to make the connection between learning, behavior, and impact visible—and actionableWhy behaviors—not intentions, traits, or inspiration—are the real bridge between learning and resultsHow treating leadership actions as experiments helps you learn by doing and reflection, not just aiming for a targetWhy harvesting learning means finishing what's ready—not endlessly adding more ideas or initiativesIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/65 Check out my website for resources and ways to work with me KBJAnderson.comDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my Japan Leadership Experience: kbjanderson.com/japantripTIMESTAMPS FOR THIS EPISODE:00:59 Why doing more is not mean progress02:13 The invisible trap of when we are focused on learning vs. putting it into practice02:27 Harvest - what it means and why it's a fitting word for 2026 05:04 The difference between learning and behavior in creating impact05:25 How to apply Intention = Heart + Direction® to close the execution gap07:40 Four key practices to take action on learning to impact your work and life 07:48 [ONE] Make the learning itself concrete and specific09:00 [TWO] Focus on specific observable behaviors, not traits that we want to develop10:48 [THREE] Identify the gap you want to close and identify what you expect to happen and the impact when you put the learning into practice11:42 [FOUR] Reflect and adjust for accelerated improvement12:49 Where intention stems from and why intention plus direction is important to see results13:54 How leaders turn into impact through the Immersive Japan Leadership Experience14:52 Three open ended questions for leaders to reflect on to create a clear action plan17:07 Josef's experience in shifting from being seen as an expert to a trusted partner18:06 Questions to ask to help break the telling habit21:12 How the meaning of “harvest” is focused on collaboration and creating the space for others to grow22:40 Reflection questions to reflect on to make an impact through your behaviorP.S. This episode happens to be released on my birthday

Ari Weinzweig, co-founder of Zingerman's Delicatessen, shares invaluable hospitality insider insights and leadership lessons from building one of the most respected brands in the hospitality business. As a pioneering restaurant CEO, Ari discusses how vision and community-building in the hospitality industry have driven their long-lasting success, all while staying true to core values rather than chasing fleeting hospitality trends. Episode Credits:Sponsored by: Restaurant Finance & Development ConferenceProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Advisory Board Podcast, Dave Hansen sits down with friend (and quietly relentless operator) Dustin Ingle, co-founder of Insulation Commandos, to unpack what operational excellence actually looks like when you're building a franchise system from the ground up.Huge thanks to ClientTether for sponsoring this episode—because when the mission is faster follow-up, tighter ops, and better owner support, the right systems matter.what you'll hear in this episode1) a support model that makes people do a double-take (and still stays profitable)Insulation Commandos is running an unusually high support ratio—roughly one to two home office staff per franchise owner—and still operating “in the black,” even with 26 owners. The big idea: profitability and heavy support aren't opposites if the model is built intentionally.2) onboarding that eliminates the “waiting around to start making money” problemDustin breaks down their six-week ramp-up and the bottleneck most franchisors underestimate: trucks, wraps, equipment, shipping, and timing. Their fix was deceptively simple and wildly effective: a centrally located corporate operation in Clarksville, TN where trucks and equipment are delivered, wrapped, staged, and prepped. Owners come to training… and drive home in a turnkey, wrapped truck with tools, uniforms, and materials ready to roll.3) training that goes beyond “classroom confident”Their launch training is split into two phases:phase 1 (virtual): sales training with heavy role-play, installation basics, and building science certification (BPI level 1)phase 2 (in person): deep building science + hands-on work, including a full practice house built inside the warehouse (crawl space + attic), then two full days on real jobs—start to finish, including collecting payment and getting the google review.4) “month one revenue” isn't a wish—it's a planInstead of a one-size-fits-all marketing push, they tailor launch strategy by market tier. In dense markets, lead volume helps. In smaller markets, they lean hard into grassroots + local partnerships: chamber, bni, retail booths, yard signs, door hangers, postcards, homebuilder associations, and more—starting at least two weeks before opening.5) referrals are the long game (and the real margin play)Because insulation is often “one-and-done,” recurring growth comes from b2b referral partnerships: restoration, hvac, pest control, builders, home inspectors, roofers. Dustin calls out hvac as a major “honey hole,” and notes owners with strong partnerships tend to have significantly lower marketing spend as a % of revenue.6) they treat every launch like a mission… with an after action reviewStraight from military playbooks: an aar after launches (and again around 90 days) to capture what worked, what didn't, and what to adjust. Training evolves based on the real questions owners ask post-launch—measured by tracking how many calls an owner needs in the first 90 days and steadily driving that number down.7) the “swat team” concept for post-launch growth supportAs owners mature past year one, the problems get bigger (more trucks, bigger facilities, team growth). So they're launching a four-person swat team (ops + sales + field leadership + dustin) to do week-long onsite “missions” in territories—hands-on help across sales, operations, and local networking.8) the call center move that doubled booking ratesThey started with a third-party call center (solid, “industry standard” results). Then they brought the call center in-house, trained agents through the same building science and franchise onboarding, and powered it with ClientTether. Result: booking rates jumped from roughly 20–30% to 60–70%, with a lift in close rates too—because the first call sets expectations, builds trust, and frames the job as “building science,” not a commodity quote.rapid-fire takeawaysstreamline logistics so owners launch faster and cash-flow soonertrain for real life: simulate, then execute on live jobstailor marketing by market type; grassroots wins in smaller territoriesbuild b2b referrals early for durable, lower-cost growthrun after action reviews so every launch improves the nextdon't outsource your first impression if you can build a better one in-houseGuest: Dustin IngleHost: Dave HansenSponsor: ClientTether

Are you acting on data or just collecting it? In this episode of Medical Spa Insider, host Alex Tiersch is joined by Alex Lirtsman (CorralData) and Tyler Weinberg (Aviva Aesthetics) to explore how med spa owners can "hire" AI-driven data collaboration to achieve operational excellence. You'll learn how Aviva Aesthetics utilized CorralData to move beyond fragmented spreadsheets and EMR silos, turning their scattered databases into a central source of truth. Their partnership acts as a case study for turning messy data into a strategic growth engine. Discussion points: Avoiding Data Fragmentation While Scaling Why Pivot to Automated Reporting Adding a Human Face to Data The Need to Include Data in Decision-Making The Definition of Data Hygiene

In this episode, Ken speaks with Meghan Scanlon, Director of Operational Excellence at Penn State Health, for a candid and hopeful conversation about a question many healthcare leaders quietly wrestle with: Why does chaos persist—even when we know better systems exist?Rather than placing blame on individuals, Meghan reframes the issue as one of implicit learning and inherited systems. Most leaders aren't choosing chaos intentionally; they're often operating within patterns they were taught, rewarded for, or never given the time or support to redesign. The result is a culture of firefighting and heroics that feels necessary—but ultimately limits performance, safety, and sustainability.The conversation explores how leaders can move beyond individual excellence to team-based performance, drawing lessons from sports, coaching, and high-reliability organizations. Meghan emphasizes that real progress comes when leaders act as coaches, build capability across the system, and create environments where small problems are surfaced early—before they become crises.Ultimately, this episode is a message of optimism. Healthcare doesn't need more heroics. It needs better systems, stronger coaching, and the courage to make the invisible visible. When leaders commit to developing operating systems that support learning, safety, and alignment, better outcomes—for patients, teams, and leaders themselves—are not just possible, they're repeatable.

Join Richard Schneider, COO and Chief Development Officer of Areas USA, on Hospitality Hangout as he shares insider insights into scaling one of the largest airport and travel plaza hospitality operators in the country. From his early start in restaurants at six years old to leading innovation in airport dining, Richard discusses why hospitality will always trump technology and how emerging brands are transforming food service across airports and highways nationwide. In this episode, explore hospitality trends and bold ideas that drive memorable guest experiences in the restaurant industry. Richard also reflects on leadership strategies, acquisitions, and the growth of local concepts in travel hospitality, offering valuable perspectives for anyone in the hospitality industry or interested in the future of food service and airport dining. Episode Credits:Sponsored by: DirecTV for BusinessProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this podcast episode, Shiv is in conversation with Anees Haidary, Global Head, Operational Excellence, Data Privacy, and Global Workforce Management at Sasken Technologies.In this engaging episode, Anees shares his remarkable journey in the IT industry, starting from his humble beginnings in a lower-middle-class family in India to becoming a prominent figure in various leadership roles. Anees discusses his educational background in engineering, his early struggles with job interviews, and the pivotal break that led him to a successful career. He emphasizes the importance of self-belief, continuous learning, and the role of mentors in professional growth. Anees also delves into his experiences with various organizations, including IBM, and his current role, where he oversees multiple portfolios including operational excellence and data privacy. Additionally, Anees highlights his involvement in Toastmasters and the BSPIN network, advocating for networking and professional development at any stage of one's career. He also shares his personal methods for managing time and staying grounded. The episode is filled with practical tips and inspiring anecdotes, making it a valuable listen for anyone in the software industry.Anees is a Storyteller, Problem Solver, Inventor, Game changer, and Data Privacy and ESG expert. Being an industry veteran for 25+ years in IT Industry, his role in Leadership at Sasken has helped define a strategy, roadmap & governance mechanism to address business critical problems, Established and sustained the Demand Supply Framework sustaining the core of business, Integrating various cultures post-acquisition, establishing data privacy and information security practice at Sasken among few large initiatives. Being a strong project management enthusiast, and successfully delivered large initiatives jointly with PMI in South Asia, he has been able to deeply influence and integrate world class project management initiatives at Sasken, and various product and services organization in his role as a PMISA champion. Apart from MBA in HRM, Anees has completed Strategy Thinking Course from IIM Kolkata. Certified in PMP, ITILv3, CSM, ISO 9K, 14K, 27K, 27701 Lead Implementer, ISO 26262 Process Expert, ASPICE v3.1 SME, he has been able to contribute greatly to his organization's vision and mission 60x4x3. He is also an active public speaker, and chartered Toastmasters Club in his organization, and completed a decade long relationship with Toastmasters International. He is a Certified Public Speaker from Dale Carnegie Institute USA. He heads Project Management Academy, Quality, Customer Experience Management, Data Privacy Office, Audits and Certifications, Special Strategic Initiatives, Delivery Excellence, and Global Workforce Management at Sasken Technologies Limited.Currently he is the Champion at PMI South Asia and Project Management Mentor at Sasken. He co-authored the PM Competency Development Framework (PMCDF) initiative of Project Management Institute (PMI) and integrated into HR competency management systems at Sasken, and mentored various organizations like CISCO, Cushman and Wakefield, Robert Bosch India, Nokia India on leveraging PMCDF for advancing the noble profession of Project management through continuous assessment of PM competency. Anees is the Core member of Risk Management Committee (RMC) at Sasken reporting into the Risk committee of Sasken Board.His white papers are published in International and National Journals and Magazines, websites & newsletters of different forums. He received many awards and honors from different organizations in advancing the field of Project Management.He may be reached at:  https://www.linkedin.com/in/haidary/

A fuzzy strategy comes with real costs, and that lack of clarity can diminish true value. Think you're scaling well? Think again. It's crucial to support a bold vision with clear direction and regular reality checks.   Identifying your unique growth factor while staying focused on the core problem can be quite a challenge, particularly as your company faces new constraints and friction points.    You, your team, and your investor partners will achieve the most significant milestones by collaborating through difficulties.   In this program, you'll learn how to address the "stay in your lane" mindset that might be holding you back, why it's essential to disrupt your own company before the market does, and how to achieve strategic clarity.   Jess Dewell and Melanie Nabar, Vice President at Volition Capital, unpack how unclear objectives and scattered initiatives can waste resources and opportunities. They provide actionable steps to help maintain your momentum and emphasize how BOLD founders challenge themselves as leaders to embrace continuous learning and transformation.   --------------------   If you want to identify business bottlenecks, the necessary skills, the initial actions to take, the expected milestones, and the priorities for achieving growth, try the "Growth Framework Reset" approach. This will help you to keep learning and growing while working strategically on your business. -------------------- You can get in touch with Jess Dewell on Twitter,  LinkedIn or Red Direction website.

Apply for the Japan Leadership Experience here:https://kbjanderson.com/japantrip/What if the reason leading your organization's transformation feels heavy isn't the work itself—but the role you've been playing as a change leader?If you're a change leader, continuous improvement professional, or internal consultant, this tension may feel familiar. You're helping. You're busy. You're delivering results. And before you realize it, you're wearing every hat—facilitator, teacher, problem-solver, checker—all at once.That was my experience too as an internal change leader. And it's a pattern I see again and again in my work with internal change leaders and continuous improvement practitioners: when we're not clear on our role, we become the doers of transformation—when our real work is to enable others to lead it.In this episode of Chain of Learning, I'm joined by Jill Forrester, Director of Continuous Improvement at 3sHealth, to explore the leadership shift that changed how she and her team show up—and the impact they're having—by moving from helping to intentionally creating the conditions for learning and ownership.If you've ever felt the weight of carrying organizational transformation on your shoulders, this conversation will help you see why—and how redefining your role and how you help can change everything.You'll LearnWhy internal change leaders often become the default doers—and why that role isn't sustainableHow lack of role clarity creates confusion, overburden, and dependency for leaders and their internal clientsWhat it really means to create the experience for learning, not just drive improvement outcomesWhy clarifying and labeling your role and intention changes how others engageHow shifting from doing to enabling builds capability, ownership, and sustainable transformationABOUT MY GUEST:Jill Forrester has been a leader in health system transformation since 2012. She has collaboratively guided the development of a comprehensive management system at 3sHealth, encompassing patient and customer engagement, problem-solving and process redesign, strategic visioning and deployment, performance measurement, leadership coaching and development, and employee engagement. Jill is an active member of a strong provincial network of continuous quality improvement leaders dedicated to strengthening Saskatchewan's health system through learning-centered, people-focused practices.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/64 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Jill Forrester: linkedin.com/in/jill-forrester Follow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my Japan Leadership Experience: kbjanderson.com/japantripDiscover how to get out of the Doer Trap: kbjanderson.com/doertrap TIMESTAMPS FOR THIS EPISODE:03:27 Jill's new role director of continuous improvement and when she realized she needed to make a shift05:00 The question, “Are we actually helping”?  that changed how Jill viewed her role07:01 Why starting a training with questions makes a bigger impact10:12 Why opening up space for others to learn and contribute can improve engagement13:56 Two shifts Jill and her team made to clarify their roles for better continuous improvement outcomes and build confidence16:07 Labeling your role (even when it feels awkward) to better guide others to transformation22:47 What lead Jill to invest in the Japan Leadership Experience to take her leadership to the next level25:14 Seeing quality as trust and quality as love to reshape how you think about improvement25:44 What good 5S is as something you feel instead of a checklist27:16 An example of 5S in the Japanese culture29:20 The importance of long term thinking to sustain your company for decades30:42 How giving with two hands can be applied to your organization to show respect and support others33:08 The impact of creating space for others to ask questions and learn more quickly35:05 Doing less doing and creating the conditions to increase results and coach more effectively37:15 Reflections to shift from doers to catalysts of change 38:29 Top recommendation for change leaders and continuous improvement practitioners who want to show up in that different space from doing to enabling40:35 Your role as a change leader and creating an experience for others to learn and to lead change themselves42:38 The impact of an intention pause before your next meeting or discussion to help you shift from doing to enabling Apply for the Japan Leadership Experience here:https://kbjanderson.com/japantrip/

Read the blog postOperational Excellence rarely fails because of a lack of ideas. More often, it breaks down when strategy, daily work, and improvement efforts operate in silos.In this episode, Mark Graban explores what it really means to take a unified approach to OpEx—one that connects strategy deployment, process discipline, employee-driven improvement, and leader-led initiatives into a single, coherent system.You'll hear how organizations move beyond disconnected spreadsheets, emails, and project tools to create visibility, alignment, and learning across all levels of the organization. Mark also discusses how platforms like KaiNexus support this work—not by replacing leadership or Lean thinking, but by strengthening the management system that makes continuous improvement sustainable.This conversation is especially relevant for leaders trying to:Bring strategy to life at the frontlineBalance top-down direction with bottom-up improvementCreate visibility without micromanagementTurn Operational Excellence into how the business actually runs

John Dillon, CEO of La Madeleine, joins Hospitality Hangout to share his expert strategies on reviving a 42-year-old legacy brand by blending tradition with modern hospitality trends. Drawing on his journey through major restaurant chains like Blockbuster, Pizza Hut, and Denny's, John reveals how clarity, simplification, and execution drive sustainable growth in the restaurant industry.In this insightful episode, John discusses the power of third place thinking — creating welcoming spaces that encourage guests to linger — and how La Madeleine balances grab-and-go convenience with a hospitable atmosphere. He dives into how leveraging technology, social media trends, and thoughtful design innovation enhances guest experiences without losing the brand's unique charm.Tune in to hear insider insights on hospitality innovation, emerging food service trends, and bold ideas shaping today's café culture, all from one of the industry's leading CEOs. Whether you're a foodie, restaurateur, or hospitality professional, this episode offers valuable perspectives on evolving legacy brands in a competitive market. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Newly minted Microsoft MVP David Sass joins The PowerShell Podcast to talk about PowerShell notebooks, terminal tooling, and making automation approachable for teams that are hesitant to touch the console. David shares how he uses Jupyter/PowerShell notebooks as a practical “click-to-run” interface for colleagues, helping them safely run approved automation while keeping the logic documented, repeatable, and under source control. The conversation also dives into incident response automation, David's journey from SharePoint engineering into security, and the surprising ways PowerShell can be used across Windows, cloud, and even Raspberry Pi lab clusters—while still staying focused on knowledge-sharing and building systems that don't depend on one person.   Key Takeaways: • Notebooks can remove friction for teams — combining documentation, code, and saved output creates a safer way for others to run automation without needing deep PowerShell confidence.David Sass Podcast • PowerShell scales incident response workflows — David explains how notebooks can log in, pull incidents, enrich data, and even auto-close noise, reducing UI-click fatigue for analysts.David Sass Podcast • Teaching makes you promotable — sharing knowledge reduces dependency on you, strengthens the team, and makes it easier for a business to grow your role without risk.   Guest Bio: David is a Microsoft MVP and highly skilled SharePoint Guy who is focusing on Automation, Compliance, Security, Operational Excellence, Quality Assurance and hacking the unexpected out from the technology stack.   Resource Links: David's link hub – https://davidsass.io/ Andrew's links - https://andrewpla.tech/links PowerShell Spectre Console – https://pwshspectreconsole.com/ PowerShell Wednesdays – https://www.youtube.com/results?search_query=PowerShell+Wednesdays PDQ Discord – https://discord.gg/PDQ ClockworkPi (the handheld device shown/discussed) – https://clockworkpi.com The PowerShell Podcast on YouTube: https://youtu.be/Y03EJYpZczo

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes back industry veteran Carrie Kepple. Bryan and Carrie share a professional relationship spanning over 15 years, including their time serving together on the IHRSA Board of Directors. Carrie is a board member of the Fitness Industry Technology Council and a distinguished leader in the global fitness industry, having worked with prominent organizations such as Gold's Gym International and Les Mills. Her expertise lies in club operations, and she is the visionary behind Styles Studios, a pioneering fitness concept that combines four boutique studio experiences in one location. In this conversation, Bryan and Carrie dive into technology stacks, boutique fitness models, and the evolution of hybrid fitness concepts. One Powerful Quote: 12:03: "Don't get distracted by the shiny new toy. Stay in your lane." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:00: Bryan opens the discussion with Carrie's background and the creation of Styles Studios. 6:00: Carrie outlines her top three challenges with tech stack integration. 8:39: Carrie shares her insights on tech stack complexity and the high cost of switching systems. 11:09: Carrie emphasizes the importance of mapping the entire user experience for operators. 15:06: Carrie explores how AI tools can streamline the onboarding and member journey. 21:02: Carrie closes with impactful advice for fitness operators and tech innovators. Bullet List of Resources: https://www.stylesstudiosfitness.com https://www.soundhound.com/ Guest Contact Information: https://www.linkedin.com/in/carrie-kepple-414a555a/ https://twitter.com/CarrieKepple https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

Nate Fowler, CEO of Long John Silver's, joins Hospitality Hangout live from RFDC in Las Vegas to share insider insights on revitalizing a 56-year-old restaurant brand while maintaining its core identity. This episode dives deep into hospitality trends, focusing on how technology, loyalty programs, and strategic partnerships drive growth and innovation in the restaurant industry.Nate discusses his unique approach to leadership shaped by his background in banking and finance, exploring unit economics and franchise growth during a pivotal turnaround. Listeners will learn about the brand's investment in technology, including a new mobile app, and creative marketing tactics like the chicken-focused logo stunt that reignited customer interest.The conversation also covers franchisee economics, procurement strategy, and the significance of partnerships with companies like Foodbuy for improving cost structures and attracting new franchisees. Packed with valuable hospitality industry insights, this episode is a must-listen for food service professionals, emerging restaurant brands, and anyone interested in the future of hospitality innovation. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this engaging conversation, Paul Shannon discusses the nuances of being an investor versus an entrepreneur in the real estate space. He emphasizes the importance of asset agnosticism, multiple exit strategies, and the evolving role of limited partners in today's market. The discussion also touches on current market conditions, investor sentiment, and the significance of teamwork in multifamily investing. With a focus on long-term wealth building and strategic decision-making, the conversation provides valuable insights for both seasoned investors and newcomers alike.TakeawaysThere's a distinction between being a good investor and a good entrepreneur.Asset agnosticism allows for flexibility in investment strategies.Having multiple exit strategies is crucial for risk management.Day one cash flow is important to ensure stability in investments.Floating rate debt can be risky in volatile markets.Limited partners are becoming more educated and cautious.Investor sentiment is improving but still cautious after recent market challenges.Teamwork is essential in multifamily investing to cover various skill sets.Long-term wealth is built through patience and strategic investments.Current market conditions suggest a cautious approach to new acquisitions. Chapters00:00 Introduction and Setting the Stage02:11 Investor vs. Entrepreneur Mindset03:56 Asset Agnosticism in Real Estate06:49 Frameworks for Evaluating Deals12:15 Long-Term Financing Strategies15:43 Current Cash on Cash Returns20:16 The Limited Partner Perspective27:02 Shifting Sentiments Among LPs30:52 The Future of Syndication and LP Education33:18 Navigating Market Cycles and Investor Mindset34:56 The Importance of Partnerships in Investing36:13 Balancing Entrepreneurial Spirit with Investor Discipline38:08 Understanding Local Market Dynamics40:40 The Role of Interest Rates and Economic Indicators42:59 Operational Excellence in Multifamily Investments46:15 The Entrepreneur vs. Investor Mindset49:13 Personal Habits for Success52:39 Bold Predictions for the Multifamily Market We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How big do you actually want your agency to become? Does the idea of running a massive team sound exciting or completely exhausting? For many agency owners, scaling feels less like growth and more like trading freedom for complexity. Scaling an agency isn't about hustle. It's about surviving the moments that almost break you, building systems that actually work, and accepting that what got you here won't get you there. Today's featured guest understands that running a big agency is about structure and leadership. He's grown a global agency to 700 people without losing profitability, sanity, or culture and now he'll unpack the hard-earned lessons that most agency owners don't think about until it's too late. Nital Shah is the co-founder of Mavlers, a full-service, lifecycle digital agency headquartered in India, with operations supporting global brands and agencies across multiple geographies. Today, Nital leads a 700-person organization focused on marketing operations, delivery excellence, and scalable systems for agencies around the world. Having experienced both sides of the agency equation, client-side pressure and operational scale, Nital brings a grounded, operator-first perspective to growth, profitability, and leadership. In this episode, we'll discuss: An early principle: Profit should be intentional. Achieving operational excellence at scale. Structuring scale to make it manageable. Why alignment beats micromanagement. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. The Wake-Up Call: COVID, Cash Flow, and Retainers Like many agencies, Nital's biggest inflection point came during COVID. Before the disruption, the agency was focused heavily on top-line revenue rather than predictable recurring income. When 40 percent of revenue disappeared almost overnight, the weakness in that model became painfully obvious. Luckily, the agency's consistent focus on profit from day one helped them overcome this ordeal. However, it changed Nital's perspective on retainers and helped him understand that, without retainers, any similar unexpected bump in the road could destroy the agency. The agency had enough cash flow to survive the shock and rebuild and the lesson was clear: at scale, a large team without consistent recurring revenue is fragile. Retainers aren't just about stability; they are about survival. The other advantage that helped soften the blow was diversification. By spreading clients across industries and geographies, the agency avoided being wiped out by a single market downturn. When one region slowed, others carried the load. That balance didn't eliminate pain, but it reduced risk in a way most agencies underestimate until they feel it firsthand. Profit Is Not an Afterthought One of the most important principles Nital and his co-founder agreed on early was: profit must be intentional. It's not something you hope shows up at the end of the year. It's something you design into the business. That mindset shapes everything from service selection to client qualification. The agency actively avoids hyper-competitive, race-to-the-bottom services and continually evolves its offerings as markets become saturated. When a service becomes unprofitable, they pivot. When a client isn't aligned or drains margin, they say no. Profit isn't just about owner income. It funds experimentation, innovation, and future growth. Without margin, you can't test new services, pivot when the market shifts, or invest in better systems. You just stay busy. And busy is often the enemy of profitable. Operational Excellence at Scale Running a 700-person agency isn't about heroics but about process. Nital is clear that consistent, documented, and enforced workflows are what reduce mistakes, rework, and delivery friction. The agency is structured into service-based business units, each with its own leadership and accountability. On top of that sits a customer success layer that ensures delivery stays aligned with expectations. Everyone is trained on defined protocols, and those protocols exist to protect quality, not bureaucracy. When processes are clear and followed, the probability of hitting client outcomes increases. That reduces rework, lowers internal stress, and improves margins. In a people-driven business, operational discipline is what turns chaos into leverage. Alignment Beats Micromanagement One of the hardest challenges for Nital's agency came after rapid post-COVID growth, when the team doubled in size and remote work became the norm. Processes broke, alignment slipped, and as a result, communication suffered. The turning point came with adopting the Scaling Up framework by Vern Harnish. This framework, aimed at businesses ready to scale in a more structured manner, forced clarity across four areas: people, strategy, execution, and cash. More importantly, it created alignment from leadership all the way down to individual contributors. Every team member understands how their work connects to departmental goals, quarterly priorities, and long-term vision. When people understand the why behind the process, ownership replaces micromanagement. Accountability becomes cultural, not enforced. Leadership, Tough Calls, and A-Players When it comes to mistakes in team alignment, Nital openly acknowledges that the team that gets you to one stage may not be the team that gets you to the next. That realization isn't easy, especially when loyalty and shared history are involved. But over the last two years Nital has embraced the fact that growth demands adaptability. The agency now prioritizes agility, learning speed, and ownership. When someone can't evolve with the business, they are given time, feedback, and support, but the standard doesn't change. You don't win championships by protecting weak links. You win by putting the best players on the field while still treating people with respect and empathy. It's not cold. It's responsible leadership. Structuring Scale So It's Manageable When Nital decided to go back to India and start an agency, his mentor back in Australia offered him the chance to run their offshore center. From there, he started supporting other agencies in several countries and expanded his team to where they are now. Seven hundred people sounds overwhelming until you understand the structure. Instead of one massive organization, the agency operates as multiple business units, each capped around 100 to 150 people and run as its own P&L. This turns an impossible leadership problem into a manageable one. Leaders focus on coaching their direct reports, not managing hundreds of individuals. Each layer carries responsibility downward, creating clarity instead of bottlenecks. As Nital points out, no founder manages 700 people directly. You manage your leadership team. And if that team is strong, aligned, and accountable, scale becomes less scary and far more sustainable. The Future: AI, Change, and Opportunity Despite the uncertainty surrounding AI and marketing technology, Nital is optimistic. The pace of change has leveled the playing field. Years of experience no longer guarantee an advantage. Everyone is adapting at the same time. For smaller agencies, this creates opportunity. They can adopt tools and workflows faster than large organizations. For larger agencies, the challenge is moving faster without breaking structure. Either way, the shift toward complex marketing technology orchestration opens doors for agencies willing to master it. For him, the future belongs to agencies that can adapt, systemize, and evolve without clinging to what used to work. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

When you hear the word sustainability, what comes to mind first?If it's recycling, you're not alone. But sustainability is far bigger—and more complex—than end-point solutions that address the symptoms of deeper problems. As this episode reveals, sustainability efforts—like many major transformations, including lean—don't stall because leaders don't care. They stall because of an execution gap: the gap between what organizations say matters and what actually shows up in daily work, decisions, and priorities.In this episode of Chain of Learning, I'm joined by Rose Heathcote, sustainability expert, lean adviser, and author, to explore sustainability as a leadership and transformation challenge, not just an environmental one.Together, we discuss why sustainability often lives in strategy decks and slogans, but struggles to take root in everyday work, and how leaders can shift their focus upstream to close that gap: to how work is designed, how problems are framed, and how people learn to see new kinds of waste and impact.This conversation goes beyond sustainability to address a pattern that shows up in any transformation—lean, AI-enabled change, or building a people-first learning organization. If you're working to close the gap between intention and execution, this episode offers perspective and practical starting points for leading meaningful change that lasts.You'll Learn:What sustainability really means—and why it's often treated as an aspiration instead of embedded in daily workWhat the sustainability execution gap is, and why it mirrors lean and culture-change failuresWhy shifting problem-solving upstream—from symptoms to root causes—is critical for creating lasting impactHow lean thinking and problem-solving skills enable sustainability and organizational transformation when paired with influence and change leadership skillsWhy speaking the language of business matters for gaining leadership buy-in—and how AI can be used as a thinking partner to support systems thinking and better decisionsABOUT MY GUEST:Rose Heathcote is a speaker, adviser, and Chartered Environmentalist who works at the intersection of Lean thinking and sustainability. She is the founder of Thinking People and the author of "Green Is the New Gold." With decades of experience supporting organizations across industries and regions, Rose focuses on helping leaders move sustainability from aspiration to everyday practice through systems thinking, problem-solving, and people-centered change.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/63 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Rose Heathcote: linkedin.com/in/rose-heathcote Follow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about Rose's book, “Green is the New Gold”: learn.thinking-people.co.uk/courses/green-is-the-new-gold Learn more about my Japan Leadership Experience: kbjanderson.com/japantrip TIMESTAMPS FOR THIS EPISODE:01:04 Why the real challenge with sustainability starts with where the conversation begins02:39 A broader definition of sustainability meeting the needs of people, planet, and future generations04:16 Why people mistake sustainability for “recycling”05:54 The execution gap lean leaders keep running into07:43 A real-world example: when “people first” and sustainability don't show up in the metrics09:58 Important shifts leaders must make to close the execution gap11:26 Seeing waste, energy loss, and impact through a green lens14:06 Using AI as a thinking partner, not a replacement15:16 The skills leaders must develop in an AI-driven world16:41 How multidisciplinary thinking led to a smarter, more sustainable solution19:19 Why sustainability requires systems thinking across the value chain20:23 How to make progress towards big challenges23:05 The meaning of the Japanese concept, “sanpo yori” and “yanpo yori” for goodness in four ways and happiness for the long term view24:33 How the book “Green is the New Gold,” came to be27:10 Three ways to build better products and be more efficient while reducing impacts on the planet29:19 What we are doing well as a global community to make improvements towards sustainability31:31 How to broaden your lens and use what you already know to do more good32:35 Practical first steps lean leaders can take to apply a sustainability lens at work34:29 Why productivity alone doesn't reduce damage to the environment36:45 A simple reflection on looking upstream to improve sustainability

What if school business operations were designed for sustainability — not constant reaction?In this episode of School Business Insider, host John Brucato is joined by Stephen Morales of the Institute for School Business Leadership and leaders from ASBO New York to discuss the launch of the Operational Excellence (OpEx) Pilot Program in New York State.They explore what OpEx is, how data from ASBO New York's State of the Profession Survey shaped the initiative, and how districts can use OpEx principles to strengthen systems, improve workflows, and build long-term capacity.The conversation also highlights district-level application, including how Briarcliff Manor UFSD is engaging in OpEx work, and walks listeners through what to expect as the pilot program launches.Contact School Business Insider: Check us out on social media: LinkedIn Twitter (X) Website: https://asbointl.org/SBI Email: podcast@asbointl.org Make sure to like, subscribe and share for more great insider episodes!Disclaimer:The views, thoughts, and opinions expressed are the speaker's own and do not represent the views, thoughts, and opinions of the Association of School Business Officials International. The material and information presented here is for general information purposes only. The "ASBO International" name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. The presence of any advertising does not endorse, or imply endorsement of, any products or services by ASBO International.ASBO International is a 501(c)3 nonprofit, nonpartisan organization and does not participate or intervene in any political campaign on behalf of, or in opposition to, any candidate for elective public office. The sharing of news or information concerning public policy issues or political campaigns and candidates are not, and should not be construed as, endorsements by ASBO Internatio...

Alex Dunn, CEO of Swig, shares insider insights on how Swig pioneered and scaled the dirty soda category from its Utah roots to a thriving national franchise. Explore key hospitality trends in the beverage and restaurant industry as Alex discusses personalization, premium fountain beverages favored by Gen Z, and how innovation drives brand authenticity and growth at scale. From franchising strategy to staying competitive amid major beverage players entering the space, this episode is packed with valuable lessons for food service professionals and hospitality insiders aiming to build bold, category-defining brands. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Elevating Drone Life, host Rob Burdick sits down with Teej Ragsdale, the visionary co-founder and CEO of RAAD, an innovative aerial intelligence network. Teej's journey from finance and crypto to renewable energy has uniquely positioned him to tackle the challenges in the drone services market. Together, we explore the significant frictions faced by drone pilots and how RAAD is revolutionizing the industry by prioritizing fair compensation, quality control, and trust-building with pilots. Discover how RAAD is preparing for the future of drone services, including adapting to regulatory changes and embracing new technologies. Teej shares his insights on the exciting opportunities ahead for pilots and the industry, emphasizing the importance of seamless client and pilot experiences. Tune in to learn about RAAD's unique approach to pilot engagement, the importance of quality control, and the future of drone operations. Want to Make Money Flying Drones? DroneU gives you the blueprint to start and grow a real drone business: FAA Part 107 prep 40+ courses on flight skills, real estate, mapping, and business Pricing guides, client acquisition, and weekly coaching Supportive community of top-tier drone pros Start here https://www.thedroneu.com Know someone ready to take the leap? Share this episode with them !! Stuck between a safe job and chasing your drone dream? Download our FREE Drone Pilot Starter Kit   Includes: FAA checklist, pricing template, and plug-and-play proposal to help you land your first client with confidence.  https://learn.thedroneu.com/bundles/drone-pilot-starter-kit  Timestamps [00:00] Introduction to RAAD and Teej Ragsdale [02:57] The Journey to Founding RAAD [05:52] Understanding the Drone Services Market [09:02] RAAD's Unique Approach to Pilot Engagement [12:00] Building Trust with Pilots and Clients [14:58] The Importance of Quality Control [18:07] Pilot Onboarding and Reputation Management [21:02] The Future of RAAD and Pilot Opportunities [27:59] Client Expectations and Data Delivery [30:55] Pilot Quality and Feedback Mechanisms [32:46] Upskilling and Training for Pilots [35:27] Pilot Requirements and Insurance [37:55] Compensation Models for Pilots [39:48] Market Demand and Sector Insights [40:42] Emerging Technologies and Future Opportunities [42:50] Creative Opportunities in Drone Operations [45:44] Processing Data and Quality Control [49:38] The Joy of Drone Flying [51:01] Client Success Stories and Operational Excellence [54:20] Adapting to Market Demands and Technology Changes [58:01] Navigating Regulatory Challenges [01:04:02] Future Opportunities in the Drone Industry

In this episode, Tommy sits down with Wes Morin, Vice President of Operations at AquiSense, a Kentucky-based water technology company recently named Small Manufacturer of the Year by the Kentucky Association of Manufacturers (KAM).AquiSense is a global leader in UV-LED water disinfection technology, designing and manufacturing systems that help provide safe, clean water across residential, commercial, industrial, and humanitarian applications.AquiSense earned the KAM Small Manufacturer of the Year Award for its innovation, operational excellence, and impact in the water technology space. Under Wes's operational leadership, the company has successfully scaled advanced manufacturing processes while maintaining quality, efficiency, and a culture of continuous improvement.From product development to production execution, AquiSense has demonstrated how a small manufacturer can compete — and lead — on a global stage. Find all Built In The Bluegrass links here https://linktr.ee/builtinthebluegrass We want to take a moment to thank our partner – the Kentucky Association of Manufacturers. For over 100 years, KAM has served our state's manufacturing industry through advocacy, workforce development, education, and training, as well as cost-saving benefits for members. Fighting for manufacturers is what KAM does best, representing the industry in both Frankfort and Washington, D.C. Whether it's advocacy, offering shipping discounts, or group health insurance, KAM has its members covered. Learn more and become a member by visiting www.kam.us.com

Featuring top hospitality leaders from Groucho's Deli, Long John Silver's, Tiki Taco, Cowboy Chicken, Crazy Pita, and Beans & Brews Coffee House, including Mehdi Zarhloul, Brittany Mercer, Eric Knott, Deric Rosenbaum, Doug Willmarth, and Tim Newton, this episode dives deep into the latest hospitality trends and technology shaping the food service industry. Recorded live at FS/TEC from Amazon Business Studios, Hospitality Hangout brings you insider insights on growth strategies, brand building, and innovating within the hospitality industry.Our guests share valuable perspectives on scaling both legacy and emerging brands while maintaining strong culture and operational excellence. The conversation covers key topics such as franchising, modernizing technology stacks, leadership best practices, digital marketing, and disciplined management needed to thrive in today's competitive food service landscape.Join us for an engaging discussion that captures the energy of FS/TEC and offers actionable advice for entrepreneurs, founders, and hospitality professionals focused on long-term growth, innovation, and staying ahead in the evolving hospitality industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kaleb Harrell, CEO and co-founder of Hawkers Asian Street Food, joins Hospitality Hangout to share hospitality insider insights on building an authentic restaurant brand rooted in Asian street food culture. Discover how understanding true hawker culture and hands-on hospitality leadership shaped Hawkers' unique growth strategy and helped the brand stay genuine without feeling like a traditional chain.In this episode, Kaleb dives into early challenges of bootstrapping, balancing multiple ventures, and system-building, giving listeners an inside look at entrepreneurial strategies in the food industry. He also discusses disciplined investment decisions and partnership dynamics, offering valuable lessons for hospitality entrepreneurs navigating growth while preserving culture.Tune in for an engaging conversation that explores emerging hospitality trends, leadership in the food service industry, and the business strategies behind one of the fastest-growing authentic food brands. This episode is packed with insider stories and lessons any entrepreneur or hospitality insider won't want to miss! Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this conversation, Richard Lewis and Adam Hanover, founders of Redwood Services, discuss their unique approach to private equity in the home services industry. They emphasize the importance of partnerships, culture, and a long-term investment strategy that prioritizes the growth and success of local businesses. The discussion covers their backgrounds, the philosophy behind their 'build to hold' strategy, and the significance of operational excellence and leadership in achieving sustainable growth. They also address the perception of private equity and the role of technology in enhancing business operations. 00:00 Introduction to Redwood Services and Its Founders 06:01 Adam Hanover's Background and Investment Philosophy 08:57 The Build to Hold Strategy in Private Equity 11:46 Partnerships and the Importance of Culture 14:56 Revenue Streams and Operational Excellence 20:55 Identifying Ideal Partner Companies 23:47 Economies of Scale vs. Local Management 32:47 Marketing and Customer Retention Strategies 38:57 Lessons Learned and Advice for New Entrepreneurs 42:08 The Role of Technology in Home Services 44:46 The Perception of Private Equity

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcoviello  

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcoviello