Podcasts about Operational excellence

Southwest Airlines has spent the last several years modernizing one of the most complex operational environments in the world. In this episode of Technovation, Lauren Woods, EVP and CIO of Southwest Airlines, shares how the company transformed a period of operational disruption into a catalyst for long-term technology modernization and resilience. Lauren discusses Southwest’s investments in modern data platforms, predictive analytics, cloud infrastructure, AI-enabled operations, cybersecurity, and customer experience transformation. She also explains the technology behind major commercial changes, including assigned seating, new fare structures, and evolving digital experiences. Key topics include: Building operational resilience through proactive analytics Creating the data foundation required for AI at scale Leveraging machine learning across airline operations Modernizing legacy systems while maintaining reliability Leading large-scale organizational and cultural transformation This episode is presented by Celonis — Give AI the context it needs. Learn more at celonis.com/technovation

Southern Glazer's Wine & Spirits is the world's largest wine and spirits wholesaler, serving 47 markets across the United States, Canada, and beyond. For this episode of The New Warehouse Podcast, Kevin mixes it up with Karli Sage, Vice President of Supply Chain Management Technology and Engineering at Southern Glazer's Wine & Spirits. Together, they discuss how to approach warehouse technology and automation to improve inventory visibility. The discussion highlights the unique challenges of managing thousands of SKUs, maintaining inventory accuracy, and scaling innovation across a complex distribution network.Learn more about our sponsor Dexory's Storage Health here. Follow us on LinkedIn and YouTube.Support the show

Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Joy isn't a perk. It's a business strategy.Have you ever wondered whether work has to feel this hard? Whether the team you've built can actually function without you? Whether there's a way to lead that doesn't burn you — or your people — out?Rich Sheridan built Menlo Innovations around one bold idea: ending human suffering in the workplace. The result is a company where joy isn't a slogan. It's how things actually get done. It's a place built on collaboration, human energy, and pride in what people create together.Joy isn't constant happiness. It's the long arc of meaning and contribution alongside people who care. And it becomes possible the moment you stop being the center of every problem and start creating the conditions for ownership, continuous learning, and yes, joy.You don't have to change the world. You just have to change your world.You'll Learn:The mistake most leaders make about mistakes, and why more mistakes can get you ahead fasterWhy what looks like a questionable decision from below makes sense from aboveThe difference between joy and happiness, and why most leaders are chasing the wrong thingWhy running a small experiment will move you further than creating the perfect planWhat it really takes to build a company designed to last a hundred yearsABOUT MY GUEST:Rich Sheridan is the co-founder, CEO, and Chief Storyteller of Menlo Innovations, a software development and consulting firm known for its people-centered culture and focus on joy in the workplace. He is the author of Joy, Inc. and Chief Joy Officer and was inducted into the Shingo Academy in 2022 for his contributions to organizational excellence.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/77Connect with Rich Sheridan: linkedin.com/in/menloprezFollow me on LinkedIn: linkedin.com/in/kbjandersonSubscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantripPurchase a copy of Rich's books: Joy, Inc. and Chief Joy OfficerLearn more about Menlo Innovations: menloinnovations.comTugboat Institute: tugboatinstitute.comTIMESTAMPS FOR THIS EPISODE:02:37 When work no longer feels sustainable05:26 The moment Rich realized the problem wasn't technology07:27 What an 8-year-old noticed about leadership08:23 Why hero-based organizations scale through exhaustion09:39 When caring becomes carrying12:21 The codependency leaders develop with crises14:09 What joy at work actually means17:13 Working with pride and delighting customers19:17 Why human energy is a leadership responsibility21:00 What's the cost of not having joy?23:28 From constant firefighting to two emergencies in 25 years25:24 Joy vs. happiness: What's the difference?27:02 Why joy isn't happiness every day32:17 The phrase that keeps Menlo moving forward 34:15 The leadership lesson Rich learned from flying40:39 Why Menlo isn't chasing exponential growth43:02 The book that changed Rich's career45:18 Why crisis practices work when there isn't a crisis47:28 Why your system keeps producing the same results49:38 The shift from carrying to creating conditions for change leadership51:46 Why stepping in can hold people back Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/

This bonus episode of Rethinking EHS, Season 3 focuses on the invisible cultural factors that shape organisational risk and safety performance. The discussion highlights how companies can have strong procedures, audits, and compliance systems in place while still experiencing serious incidents because underlying cultural issues remain unresolved. Through real-world examples, the episode explores how communication breakdowns, siloed decision-making, and inconsistent leadership behaviours can undermine even the most mature EHS programs. Ultimately, the episode underscores that strong safety culture requires more than documentation and compliance — it depends on leadership alignment, open communication, consistent behaviours, and a long-term investment in people. Guest quotes: Alizabeth Smith: “The risk they hadn't controlled, the risk they hadn't looked at, was cultural.” Alizabeth Smith: “If you don't deal with communication and consistency, people start believing the program will change in six months anyway.” Timestamps: 00:00:00 – Introduction to cultural risk management  00:00:33 – Case study: when strong systems still failed  00:01:25 – Identifying cultural breakdowns and lack of trust  00:02:46 – Communication silos in large organisations  00:03:55 – Building a global risk register and consistent controls  00:05:00 – Why onboarding and training often fall short  00:06:09 – Wearables, micro-training, and new approaches to engagement  00:07:27 – Executive incentives and unintended reporting behaviours  00:09:39 – Leading indicators versus lagging indicators  00:11:44 – Case study: transforming culture in a global manufacturing company  00:15:04 – Developing future EHS leadership internally  00:15:51 – Closing reflections  Sponsor Copy Rethinking EHS is brought to you by the Inogen Alliance. Inogen Alliance is a global network of 70+ companies providing environment, health, safety, and sustainability services, working together to provide one point of contact to guide multinational organizations to meet their global commitments locally. Visit inogenalliance.com to learn more. Links https://Inogenalliance.com/resources  https://Inogenalliance.com/podcast  Keith on LinkedIn: https://www.linkedin.com/in/keith-knoke-27587a7  Alizabeth on LinkedIn: https://www.linkedin.com/in/alizabeth-aramowicz-smith-61618615/  Produced by https://madcontent.co.nz/

This episode was brought to you by RayonRetail design teams use Rayon to create store layouts, documentation, standards, and presentations in one collaborative platform. By combining design tools and AI in a single workspace, Rayon helps teams move faster from concept to execution while maintaining consistency across locations. If you're looking to design better retail spaces and streamline your workflow, visit rayon.design and sign up for free todayWhen Ricardo Larroude first joined OFFBounds, Larroudé was producing just 300 pairs of shoes a day. Today, the company manufactures more than 2,000 pairs daily, employs 700 people, and has become one of the fastest-growing vertically integrated footwear brands in the market. In this conversation, Ricardo shares how tariffs, rapid growth, and operational complexity pushed him to rethink how he runs the business and why he decided to personally dive into AI instead of delegating it to his technology team.The result was more than automation. Ricardo built an AI-powered operating system that connects data, teams, and decision-making across the company. From improving website conversion rates to eliminating process bottlenecks and redefining how leaders should approach technology, this episode explores why the future belongs to executives who are willing to learn, experiment, and build. If you're a retail, commerce, or business leader trying to understand what AI actually means beyond the headlines, this conversation offers a practical look at what happens when a CEO gets hands-on.

In this episode of Zero to CEO, I speak with Technology and Operations Expert Issac Hicks about why most AI projects fail — and how entrepreneurs can be part of the small percentage that actually generate real returns. Issac breaks down the gap between AI marketing hype and operational reality, explains why nearly 95% of AI initiatives never make money, and shows what successful AI implementations really look like inside growing businesses. If you're tired of gimmicks and want to understand how AI can truly drive revenue, efficiency, and scale, this episode is a must-listen.

Every industry talks about preparing for the future, but few spend enough time listening to the people who will ultimately shape it.  What often gets overlooked is that this generation may already be bringing exactly the mindset the industry needs: adaptability, systems thinking, technological fluency, and a willingness to challenge outdated assumptions. In this episode of Supply Chain Now, host Scott W. Luton and guest co-host Liz Raman, Founder and CEO of Supply Chain Gals, sit down with the winning team from the 2026 Supply Chain Gals Case Competition: Madeline Creasman, Founder and CEO of EverChain Solutions; Ashley Bailey, Inventory Analyst at InComm Payments; Thanmayee Maddipati, Global Supply Manager at Apple; and Katerina Folkin, Operations and Economics student at Minerva University. Drawing from backgrounds across agriculture, healthcare operations, entrepreneurship, procurement, technology, and global education, they explore what sets the next generation of supply chain leaders apart, and how younger professionals are navigating disruption with fresh perspectives shaped by diverse experiences, a global mindset, and a growing focus on sustainability and emerging technologies like AI. Along the way, they reflect on the role of curiosity, the importance of questioning long-standing ways of working, and why the strongest solutions are often those that balance today's operational realities with the needs of the future. Jump into the conversation: (00:00) Intro (02:17) Meet the 2026 Supply Chain Gals champions (04:21) Summer plans and personal introductions (07:27) How each leader found supply chain (13:37) The mission behind Supply Chain Gals (15:37) Inside the 2026 case competition (18:48) Solving a supply chain crisis under pressure (21:31) Playing to strengths as a team (22:06) The competition twist changes everything (24:23) Building a realistic supply chain war room (26:15) Why this team stood out (28:45) Are leaders underestimating young talent? (34:53) Information access creates new perspectives (38:55) Why communities like Supply Chain Gals matter (44:00) Advice for leaders and final takeaways Additional Links & Resources: Connect with Liz Raman: https://www.linkedin.com/in/elizabethramangrubbs/ Connect with Madeline Creasman: https://www.linkedin.com/in/madelinecreasman47/ Connect with Ashley Bailey: https://www.linkedin.com/in/ashley-brantley056355/ Connect with Thanmayee Maddipati: https://www.linkedin.com/in/thanmayeevmaddipati/ Connect with Katerina Folkin: https://www.linkedin.com/in/katerinafolkin/ Learn more about Supply Chain Gals: https://www.linkedin.com/company/supplychaingals/about/ Learn more about EverChain Solutions: https://everchainsolutions.com/ Learn more about InComm Payments: https://www.incomm.com/ Learn more about Apple: https://www.apple.com/ Learn more about Minerva University: https://www.minerva.edu Learn more about our hosts: https://supplychainnow.com/about Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now's NEW Media Kit: https://supplychainnow.com/media-kit/ WEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIq WEBINAR- Amazon Supply Chain 101: Enabling efficiency and growth for businesses everywhere–and everywhere they sell: https://bit.ly/49r8N7D WEBINAR- The Expanding Role of Supply Chain Optimization Teams in Driving Business Impact: https://bit.ly/3PHRAAf WEBINAR- AI that moves at velocity: Cut through latency with agentic workflows: https://bit.ly/4x4626t This episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/few-supply-chain-gals-winning-case-competitions-transforming-industry-1593 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at production@supplychainnow.com© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us Fan MailSend us Fan MailIn this enlightening episode of Living the Dream with Curveball, we sit down with Alexis Sikorsky, an accomplished author and strategic advisor who has successfully navigated the complex world of scaling and exiting businesses. With a rich entrepreneurial background that began in his teenage years, Alexis shares his journey from founding a banking software company in Switzerland to achieving a nine-figure exit with private equity.Listeners will gain valuable insights as Alexis discusses the common pitfalls founders face when preparing for an exit, emphasizing the importance of understanding the private equity landscape and the misconceptions that often cloud a founder's judgment. He reflects on his own experiences and the lessons learned during his transition from operator to advisor, revealing the critical steps entrepreneurs should take to position themselves for success.Throughout the conversation, Alexis introduces his APEX methodology, designed to help business owners assess their companies effectively and plan for growth. He highlights the significance of recognizing when a founder is stuck in operator mode and offers practical advice on how to shift towards a more strategic CEO mindset.As Alexis prepares to release his second book, he shares his vision for helping others navigate the complexities of entrepreneurship and exit strategies. This episode is a must-listen for founders and entrepreneurs seeking to build wealth and freedom while avoiding common mistakes.What You'll Learn in This Episode:- The journey from entrepreneur to strategic advisor- Key misconceptions about private equity and exit strategies- The APEX methodology for assessing business growth- Signs that indicate a founder is stuck in operator mode- The psychological impact of exiting a business and preparing for the next chapterFor more information on Alexis Sikorsky and his work, connect with him on LinkedIn and check out his books available on Amazon.Support the show

Amy Schwartz, Chief People Officer at Wiz, joined us on The Modern People Leader. We talked about why HR alone can't create a high-performance culture, why relationships and influence matter more than HR systems, and why "picking up the trash" - a leadership philosophy she picked up working in casinos - has stuck with her ever since.----  Sponsor Links:

What You'll Learn in This Episode:In this special Lean Solutions Summit episode, Patrick Adams sits down with keynote speakers Richard Sheridan, Joe Dyer, and Jason Schroeder to discuss the summit theme: Better Together: People Plus Innovation.The conversation explores the growing role of AI, automation, and technology in today's organizations while emphasizing that sustainable success still depends on people, leadership, and culture. Each guest shares their perspective on innovation, explaining why human-centered leadership, respect for people, and continuous learning remain critical regardless of technological advancements.You'll hear insights on creating joyful workplace cultures, developing a stewardship mindset, and building organizations rooted in respect and stability. The speakers also discuss the importance of reducing fear during times of change, preparing future leaders, and creating environments where people can thrive alongside innovation.If you're curious about the future of leadership, Lean thinking, and how organizations can embrace innovation without losing their focus on people, this episode offers a powerful preview of the ideas and conversations that will take center stage at the Lean Solutions Summit.Key Takeaways:1. Innovation should enhance people—not replace them2. Great leadership requires stewardship, humility, and a commitment to developing others3. Respect, stability, and psychological safety are essential foundations for continuous improvement4. The future belongs to organizations that successfully combine technology, innovation, and human-centered leadershipLinks: Lean Solutions Summit Lean Solutions Website

My guest today is Dan Loeb, the founder and CEO of Third Point.  Dan started Third Point in 1995 with a few million dollars, and today the firm manages over 24 billion across equities, corporate and structured credit, venture, and insurance.  He is best known for his activist work at companies like Sotheby's, Sony, and Yahoo, and for the public letters he has written to boards over the years. What I find most interesting about Dan is how much his approach has evolved across thirty years.  He came up as a credit and event-driven investor at Warburg Pincus and Jefferies, built Third Point, then layered in quality investing, thematic technology investing, and now a very large credit business that sits alongside the hedge fund. We cover how he thinks about the AI stack and the companies inside it he believes matter most, the difference between good and bad governance, what FTX taught him about due diligence, the Sony and Sotheby's stories, and the power of writing. Please enjoy my conversation with Dan Loeb. For the full show notes, transcript, and links to mentioned content, check out the episode page ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠.  ----- Become a Colossus member to get our quarterly print magazine and private audio experience, including exclusive profiles and early access to select episodes. Subscribe at ⁠colossus.com/subscribe⁠. ----- ⁠Ramp's⁠ mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠ramp.com/invest⁠⁠ to sign up for free and get a $250 welcome bonus. ----- Trusted by thousands of businesses, ⁠Vanta⁠ continuously monitors your security posture and streamlines audits so you can win enterprise deals and build customer trust without the traditional overhead. Invest Like the Best listeners get a special offer of $1,000 off Vanta when you go to ⁠vanta.com/invest⁠.  ----- WorkOS⁠ is the infrastructure B2B and AI-native companies use to sell to enterprise. It covers everything enterprise security requires: SSO, SCIM, RBAC, Audit Logs, AI governance, and more. Trusted by 2,000+ fast-growing companies, including OpenAI, Anthropic, Cursor, and Vercel. ----- Rogo is the AI platform for finance. They're building agents for Wall Street that are trained to understand how bankers and investors actually do work: from diligence and modeling, to turning analysis into deliverables. To learn more, visit rogo.ai/invest. ----- ⁠Ridgeline⁠ has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Visit⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ridgelineapps.com⁠. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠). Timestamps: (00:00:00) Welcome to Invest Like The Best (00:02:29) Dan Loeb (00:03:21) Mental Models Information Overload (00:06:50) Dan's Identity as an Investor (00:11:24) The End of Classic Event-Driven Investing (00:13:52) Evolving Strategy Over 30 Years (00:17:48) Return Opportunities in Today's Market (00:21:12) Sources of Alpha for Fundamental Investors (00:22:10) Good vs. Bad Governance (00:26:17) Writing as an Investing Tool (00:27:29) The Sotheby's Story (00:30:04) Activism Opportunities Today (00:31:03) Third Point's Evolution to 60% Credit (00:36:10) Dan as Sole Portfolio Manager (00:38:09) Value Investor Perspective on Today's Market (00:39:23) Investing Outside the US (00:40:33) The Sony Activism Story (00:43:59) Lessons from 30 Years of Investing (00:46:26) Danaher and Operational Excellence (00:48:48) Building the Insurance Liability Business (00:51:19) The FTX Story (00:53:07) Leading a Team Through Uncertainty (00:54:29) Where Third Point Is Most Contrarian (00:56:22) What Makes a Great Analyst Today (00:58:12) The Next 10 Years (01:00:24) The Kindest Thing

Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/What does it really take to sustain a culture of continuous improvement –  through pressure for results, across generations, and into an era of AI?In this final episode of my three-part series with John Shook, one of the most influential leaders and thinkers in the global lean community, we turned to the questions on your mind. Before we sat down to record, I asked listeners to submit your questions. We cover four of them specifically here, though many others were addressed in Parts 1 and 2, and together they highlight the tensions change leaders and executives face every day.At the end, as we promised in Part 2, John shares his parting reflections and advice for all of us leading transformation to create people-centered learning cultures. It's not just what we should stop doing, it's what we need to continue. Starting with ourselves.If you haven't listened to episodes 74 and 75 yet, start there first as you won't want to miss hearing this conversation in full.You'll Learn:Why leaders should be patient for results but impatient for actionWhy getting to the assumptions that underlie your principles and values is where the real work of culture change beginsHow aligning around the real problem to solve helps close the gap across generations and perspectivesWhat the original intention of jidoka — separating machine work from human work — can teach us about navigating AI and keeping technology in service of peopleThe real purpose of kaizen and continuous improvementABOUT MY GUEST:John Shook spent eleven years with Toyota in Japan and the U.S., where he helped transfer the Toyota Production System globally. He later served as President of the Lean Enterprise Institute and Chairman of the Lean Global Network.John is the co-author of the award-winning books Learning to See and Managing to Learn, and wrote the foreword to my book Learning to Lead, Leading to Learn. As an industrial anthropologist, he brings a perspective that connects culture, systems, and practice to bridge deep thinking with real-world application.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/76Connect with John Shook: lean.org/about-lei/senior-advisors-staff/john-shook/ Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantrip Purchase a copy of, “Learning to Lead, Leading to Learn,”: https://kbjanderson.com/learning-to-lead/ TIMESTAMPS FOR THIS EPISODE:02:28 [Listener Question] How do you balance patience with action?04:06 Avoiding solution jumping and analysis paralysis05:20 [Listener Question] What will matter most for the next generation of organizations?07:21 Why underlying assumptions matter more than artifacts08:28 The deeper level of hansei and reflection08:53 [Listener Question] How do you bridge generations without slowing improvement?10:43 Quick PDCA vs. long-cycle learning11:23 Aligning people around shared purpose13:56 [Listener Question] In our age of AI, how do we stay true to jidoka's original intent, separating machine work from human work?14:12 AI, jidoka, and protecting human work15:23 Four questions to navigate uncertainty16:17 Why respect for people still matters in AI17:15 Jidoka beyond “automation with a human touch”18:54 Curiosity, experiments, and learning with AI19:30 The promise and risk of AI thinking for us22:08 PDCA beyond engineering and problem solving25:39 The purpose of kaizen is to do more kaizen26:18 Creating conditions for people to think and grow27:00 Shifting from leading change to creating conditions Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/

Matt Faircloth talks to Doron Levi as he shares how his unique background in development fuels his ability to spot off-market opportunities across the U.S., including multifamily, RV parks, and even historic venue spaces. Whether you're a passive investor, an operator, or an aspiring developer, you'll learn how to build a portfolio that withstands market shifts and creates lasting value. This isn't just about real estate, it's about transforming your mindset, relationships, and operational approach to scale smarter and faster. Doron Levi Current role: Commercial Real Estate Development & Acquisition Based in: Greater Philadelphia Where to find them: https://www.linkedin.com/in/doron-levi-67a4513b/ https://www.instagram.com/doronlevirei/ Book your free demo today at bill.com/bestever and get a $100 Amazon gift card. Visit https://m1.com/ for more info.  Podcast production done by⁠ ⁠Outlier Audio⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

In Elixir Wizards S15E04, Charles Suggs and Emma Whamond are joined by Somtochi Onyekwere, a software engineer at Fly.io and contributor to the Corrosion distributed database project, to talk about distributed systems, infrastructure resilience, and the growing fragility of centralized cloud platforms.   We discuss what recent outages across major providers reveal about modern infrastructure and why more teams are starting to rethink assumptions around reliability, failover, and system design. Somtochi explains how Fly.io approaches geographic distribution, eventual consistency, and replication across nodes, along with the trade-offs that come with building systems this way.   The conversation explores CRDTs (Conflict-free Replicated Data Types), consensus, split-brain prevention, and what actually happens when distributed systems fail in production. We also talk about testing strategies, rollback planning, property-based testing tools, and how teams can reduce blast radius when things inevitably go wrong.   Along the way, we discuss AI infrastructure, sandboxing AI agents, and how newer workloads may add pressure to already centralized systems. The episode closes with practical advice for developers who want to build more resilient applications without over-complicating their architecture. Topics Discussed in this Episode: Corrosion and distributed database replication Centralized cloud fragility and recent outage patterns Distributed systems versus traditional cloud architectures Multi-region deployment strategies for Phoenix applications CRDTs and conflict resolution in distributed systems Eventual consistency versus strict consistency tradeoffs Consensus, leader election, and split-brain prevention Testing failover and recovery scenarios Property-based testing and Antithesis Rollback planning for database schema migrations Reducing blast radius through system isolation Health checks and blue-green deployment strategies Fly Proxy request routing and replay behavior Cross-region synchronization and replication challenges Single points of failure inside “redundant” systems Backup restoration testing and disaster recovery planning Network partitions and failure handling in production Infrastructure monitoring and operational visibility AI infrastructure workloads and operational strain Sandboxing and securing AI agents Sprites and AI workflows at Fly.io Latency improvements from geographic distribution Distributed systems tradeoffs in real-world environments Transitive dependency failures across cloud providers Practical resilience strategies for modern engineering teams Links Mentioned: https://fly.io https://github.com/superfly/corrosion https://docs.gitops.weaveworks.org/ FluxCD https://fluxcd.io/ Fly.io Stateful Sandbox Environments https://sprites.dev/ Cloudflare Workers AI Inference Platform https://www.cloudflare.com/products/workers-ai/ “An AI Agent Just Destroyed Our Production Data. It Confessed in Writing” Twitter post from PocketOS founder: https://x.com/lifeof_jer/status/2048103471019434248 Oct 2025 AWS Outage https://www.theguardian.com/technology/2025/oct/24/amazon-reveals-cause-of-aws-outage Dec 2025 Cloudflare Outage https://www.theguardian.com/technology/2025/dec/05/another-cloudflare-outage-takes-down-websites-linkedin-zoom July 2025 Crowdstrike Outage https://www.ibm.com/think/news/recent-crowdstrike-outage-what-you-should-know March 2026 Stryker Cyber Attack https://www.stryker.com/us/en/about/news/2026/a-message-to-our-customers-03-2026.html https://aws.amazon.com/ https://cloud.google.com/ https://azure.microsoft.com/en-us https://fly.io/docs/elixir/ CRDTs!! https://smartlogic.io/podcast/elixir-wizards/s13-e03-local-first-liveview-svelte-pwa/ https://antithesis.com/docs/resources/property_based_testing/ https://hex.pm/packages/proper

Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Lean has always been about people. We just kept reaching for the tools, without understanding the human purpose behind them.In part two of my three-part conversation with John Shook, we go behind the scenes of Toyota's culture and leadership — sharing stories of the system-building leaders who actually made it what it is, and exploring what it really means to lead people-centered change.John shares behind-the-scenes reflections from his time inside Toyota that you might not have heard before. Drawing on his direct experience in the company and our shared experiences living and working in Japan and globally, we explore a critical feature that is often missed: lean has always been a socio-technical system. The tools only work when we understand the deeper human purpose behind them.In this episode, we talk about the people who actually built Toyota's culture, what John learned from his two very different bosses — including Isao Yoshino, the subject of my book “Learning to Lead, Leading to Learn” — and what happens when we lose sight of the human purpose inside the tools we practice every day.In the previous episode, John offered a powerful reframe on lean's impact — and what question we should really be asking as change leaders. If you haven't listened to episode 74 yet, hit pause and start there first — then come back to this one to pick up where we left off.You'll Learn:Inside stories of how Toyota's culture was built and the system builders behind itWhat John learned from his very different bosses inside Toyota and how their styles shaped his own leadershipWhether you are a lean “mechanic” or “social worker” and what your answer reveals about your leadershipWhy every lean tool is already socio-technical — kanban, standardized work, A3, andon — and what we lost when we introduced them as primarily technicalThe concept of motainai — waste as a moral failure, not just a technical one — and why this matters for how you leadABOUT MY GUEST:John Shook spent eleven years with Toyota in Japan and the U.S., where he helped transfer the Toyota Production System globally. He later served as President of the Lean Enterprise Institute and Chairman of the Lean Global Network.John is the co-author of the award-winning books Learning to See and Managing to Learn, and wrote the foreword to my book Learning to Lead, Leading to Learn. As an industrial anthropologist, he brings a perspective that connects culture, systems, and practice to bridge deep thinking with real-world application.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/75Connect with John Shook: lean.org/about-lei/senior-advisors-staff/john-shook/ Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantrip Purchase a copy of, “Learning to Lead, Leading to Learn,”: kbjanderson.com/learning-to-lead TIMESTAMPS FOR THIS EPISODE:03:04 Why changing culture is harder than copying systems04:05 John's question that still drives him: Why Toyota?05:10 How John found his way into Toyota and NUMMI06:15 Why Toyota endured while other Japanese companies faded07:10 Short-term leaders vs. long-term system builders08:15 The crisis that shaped Toyota's future direction10:05 John's experience learning from very different Toyota leaders11:15 Why conflicting feedback accelerated John's learning12:10 Bringing your own thinking into the A3 process13:15 Different cultures inside Toyota and how they shaped leadership14:10 Mr. Cho's powerful way of teaching through stories16:10 Katie's lion story and breaking the telling habit17:15 Adapting your leadership approach to the situation19:15 Reading both the technical and social sides of change20:20 TPS as a way to expose weaknesses and accelerate growth21:45 Are you a lean mechanic or a lean social worker?22:50 Identifying your leadership bias and growth edge24:05 Why process improvement and OD teams should work together27:10 Scientific thinking, humanism, and ethics in Toyota leadership28:55 Eliminating waste as more than a technical exercise30:05 Mottainai and the deeper meaning of waste32:25 Why lean tools were always socio-technical33:40 Kanban, standardized work, and the human side of lean35:10 The A3 as more than a problem-solving tool37:35 The most common failure mode in lean transformations38:30 When lean becomes the goal instead of the means39:30 Why lean isn't just for executives40:35 Improving work at every level of the organization41:40 Why empowerment without support falls apart42:20 The Andon system as a model for real support43:45 Where do you need to grow: technical or human? Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/

Andy Povey is joined by Lawrence Roots to explore the growing importance of the UK Theme Park Awards and why they matter to operators across the visitor attraction industry. Lawrence shares how the awards recognise excellence across parks of all sizes, combine expert judging with public voting, and help raise standards across the sector. They also talk about the emerging trends in the UK theme park industry, the value of consistency and creativity, and practical advice for operators looking to create award-winning guest experiences. Topics Discussed The origins and evolution of the UK Theme Park Awards How public voting and expert judging combine to decide winners Why awards matter for marketing, recognition and team motivation The role of creativity, consistency and guest experience in judging New award categories, including Rising Star and Outstanding Achievement Trends shaping the UK theme park industry in 2026 Major upcoming projects and investments across UK parks Why smaller operators can compete alongside major brands The importance of understanding audience needs Practical ways attractions can improve experiences without large budgets Why investing in people is as important as investing in attraction   Show references:    Lawrence Roots, Founder of UK Theme Park Awards https://www.ukthemeparkawards.com/ https://www.linkedin.com/showcase/ukthemeparkawards/ https://www.linkedin.com/in/lawrence-roots/ Nominations for the UK Theme Park Awards 2026 are now open. Register to make nominations and vote in the UK Theme Park Awards. https://www.ukthemeparkawards.com/register   Skip the Queue is brought to you by Merac. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your guest host is Andy Povey. If you like what you hear, you can subscribe on Apple Podcasts, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm. If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Credits: Written by Emily Burrows (Plaster) Edited by Steve Folland Produced by Emily Burrows and Sami Entwistle (Plaster) Download The Visitor Attractions Website Survey Report - https://www.merac.co.uk/download-the-visitor-attractions-survey We have launched our brand-new playbook: ‘The Retail Ready Guide to Going Beyond the Gift Shop' — your go-to resource for building a successful e-commerce strategy that connects with your audience and drives sustainable growth. Download your FREE copy here

In this episode, Geddes Munson (SVP of Engineering @ Affirm) joins us to discuss operational / engineering excellence, scaling, and AI-native transformation! We explore Affirm's approach to operational and engineering excellence and how a 2024 outage became a turning point in refining that focus. We deconstruct “AI retooling week”, the internal tools it inspired (including an incident tracing system), how the AI-native transition is impacting operational / engineering excellence, and how to connect these projects to business goals. Plus, we take a look at their early work building in agentic commerce, infrastructure decisions they made years ago setting them up for success now, how they're thinking about designing for agent-first experiences.   ABOUT GEDDES MUNSON Geddes Munson serves as Affirm's SVP, Engineering. Previously, Geddes held several engineering leadership roles at Affirm, including oversight of the merchant engineering group, where he was responsible for the development of Affirm's solutions for key partners including Amazon, Shopify and Walmart. Prior to Affirm, Geddes held various technical leadership roles at rapidly growing startups including Mixpanel, SingleStore and EasyPost. He received his B.A. from Haverford College, where he started the Linux club on campus. Geddes lives in New Jersey with his wife and three children.   Unblocked: The context engine your coding agents are missing. Give your coding agents the context your best engineers have. Your agents can read code, but they don't know how your team works. Rules and MCPs give access to information but not understanding. That's why you still have to tell them where to look and what to look for. Unblocked gives your agents the history, conventions, and decisions behind your code so they generate mergeable output without the back and forth. It automatically surfaces the right context for every task, so agents stay on track without the set up tax or the correction loops. getunblocked.com/elc   SHOW NOTES: Defining operational excellence & what it looks like @ Affirm (4:36) Understand why your company / product matters to your customers (8:11) Key pivot points around engineering excellence @ Affirm (11:10) Creating a genuine culture change of operational / engineering excellence (14:27) Adopting agentic models @ Affirm (16:30) Navigating the balance between transformation, safety & reliability (18:30) Affirm's AI retooling week & hackathon setup (20:57) How the hackathon helped quickly change the company culture (23:15) Ensuring your practices serve your overall organizational vision & goals (26:11) Insights on scaling & increasing CICD investment @ Affirm (28:28) Approaches to building agentic commerce products (30:11) Strategies for building an agent-first experience (33:33) Bridging the gap between engineering & business goals / outcomes (35:44) Rapid fire questions (38:46)   LINKS AND RESOURCES 1929: Inside the Greatest Crash in History – and How It Shattered a Nation - New York Times bestselling author Andrew Ross Sorkin takes readers inside the chaos of the crash, behind the scenes of a raging battle between Wall Street and Washington and the larger-than-life characters whose ambition and naivete in an endless boom led to disaster. The dizzying highs and brutal lows of this era eerily mirror today's world—where markets soar, political tensions mount, and the fight over financial influence plays out once again. Delivering Happiness: A Path to Profits, Passion, and Purpose - a best-selling 2010 memoir by former Zappos CEO Tony Hsieh detailing his entrepreneurial journey and outlines his core philosophy: building a phenomenal corporate culture and focusing on the happiness of employees and customers ultimately drives long-term profits and business success.   This episode wouldn't have been possible without the help of our incredible production team: Patrick Gallagher - Producer & Co-Host Jerry Li - Co-Host Noah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/ Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/ Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What You'll Learn in This Episode:In this episode, Andy Olrich sits down with returning guest Adam Lawrence to explore why so many improvement efforts fail to stick and what leaders can do to create lasting, sustainable change.Adam shares the origin story behind his “Wheel of Sustainability” framework and explains why sustainability is ultimately a leadership process, not just a technical one. The conversation dives into the importance of preparation before a Kaizen event, including leadership alignment, clear expectations, strong sponsorship, and creating accountability systems before improvement work even begins.You'll also learn practical ways to strengthen sustainability after an event through audits, visuals, standard work, Gemba walks, and leadership engagement. Adam and Andy discuss why culture, trust, and respect for people are just as important as financial results—and how the true test of success is when employees start asking, “When can you come help my area next?”If you've ever struggled with improvements fading over time or leaders failing to stay engaged after an event, this episode provides a practical roadmap for building improvements that last.Key Takeaways:Sustainable improvement starts with leadership commitment and preparationKaizen events fail when leaders don't stay visibly engaged before, during, and after the workAudits, visuals, standard work, and accountability systems help improvements stickThe strongest sign of success is when teams ask for more improvement work in their own areasLinks:Adam Lawrence LinkedInPI PartnersThe Wheel of SustainabilityLean Solutions Summit Lean Solutions Website

Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Has lean really failed?That question sparked one of the most listened-to conversations in the history of this podcast — my two-part series with Jim Womack in episodes 37 and 38.When I sat down with John Shook — one of the most influential thought leaders and practitioners in the global lean and continuous improvement community — we explored a different angle.John's perspective isn't a rebuttal. It's a reframe. A counterpoint to the question itself.John asks: what problem are we really trying to solve?His answer unfolds across three episodes — the first ever three-part series on Chain of Learning. And I think it will change how you think about your own impact as a change leader.You'll Learn:Why the question "how many lean enterprises have we created?" may be leading us in the wrong direction — and what we should ask insteadThe difference between "command and control" and what John calls "command and abandon" — and which one you're more likely doingWhy the key question in problem-solving is not "is this accurate?" but "is this useful?"How to recognize your span of influence and build systems at the right level that help people think, learn, and take ownershipWhy purpose → work → capability is the right sequence — and why most leaders start in the wrong placeABOUT MY GUEST:John Shook spent eleven years with Toyota in Japan and the U.S., where he helped transfer the Toyota Production System globally. He later served as President of the Lean Enterprise Institute and Chairman of the Lean Global Network.John is the co-author of the award-winning books Learning to See and Managing to Learn, and wrote the foreword to my book Learning to Lead, Leading to Learn. As an industrial anthropologist, he brings a perspective that connects culture, systems, and practice to bridge deep thinking with real-world application.Will you help me?I have a quick favor to ask. I'm conducting research for my next book and would love to get your insights on people-centered, learning organizations and the leadership that creates them. The survey takes just 5 to 10 minutes and your responses will directly shape the book and a future Chain of Learning podcast episode.-> Take the Survey here, open through May 22.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/74Connect with John Shook: lean.org/about-lei/senior-advisors-staff/john-shook/ Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantrip Grab a copy of, “Learning to Lead, Leading to Learn,”: kbjanderson.com/learning-to-lead TIMESTAMPS FOR THIS EPISODE:03:00 Why John Shook believes we may be asking the wrong question about lean05:25 Why change leadership always starts with changing yourself06:40 The tension between influencing others and trying to control them08:15 What a people-centered learning culture actually looks like in practice09:05 Why John avoids lean jargon and starts with the problem instead10:00 The Toyota question that shaped John's thinking: “What problem are you trying to solve?”11:15 Why learning only matters when it's grounded in the work12:30 Toyota's “attitude toward learning” and why it changes everything15:05 Why leaders must create the environment for learning and problem-solving16:00 How organizations drift into “big company disease”17:05 Why purpose → work → capability is the sequence most leaders miss18:15 The risk of starting culture change with leadership behaviors alone19:20 Why focusing on the work reveals what's really blocking change21:00 Why John sees more “command and abandon” than command and control23:20 Focusing on your span of influence instead of waiting for senior leaders27:15 How every person at work already has “problem consciousness”29:00 The surprising truth about who is most frustrated in organizations32:15 Building systems at your level that create ownership and capability33:20 Why modeling the behavior matters more than pushing harder36:15 Why sustainable change starts with how you show up each day Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/

From cruise-ship chaos to boardroom clarity: how systems, not willpower, quietly run your life and business. In this episode, David and Londa jump from cruise ships and long-haul flights to COVID recovery and daily routines to uncover a single theme: your success is built on systems, not spur-of-the-moment effort. Through personal stories—missed entertainment, health scares, and a home-organization overhaul—they show how questioning narratives, taking personal responsibility, and reactivating simple systems can transform both your life and your business. Three Business Takeaways 1. Systems beat motivation. Relying on willpower is fragile; simple, repeatable systems (like Londa's “Sidetracked Home Executives” approach) create predictable results in both home and business. 2. Question the narrative. Whether it's media blame or conventional health advice, top performers pause, ask better questions, and take ownership instead of waiting for someone else to fix things. 3. Operationalize the basics. Turning everyday responsibilities into scheduled, systematized tasks (daily/weekly/monthly) frees mental bandwidth for higher‑value work and bigger opportunities. [hanta boat] #SystemsOverWillpower #PersonalResponsibility #BusinessHabits #OperationalExcellence #ProductiveLife

Discover why most organisations focus too heavily on efficiency while missing the deeper architecture required for true enterprise excellence. In this thought-provoking episode, Gary Stewart shares lessons from Toyota Group companies on systems thinking, effectiveness innovation, and why operational excellence starts with developing people and systems — not just processes.Summary KeywordsEnterprise Excellence, Systems Thinking, Toyota Production System, Operational Excellence, Innovation, Effectiveness Innovation, Efficiency Innovation, Lean, Productivity, Human Systems, Technical Systems, Russell Ackoff, Deming, Continuous Improvement, Leadership, Organizational Transformation, Manufacturing, Economic Complexity, Business Architecture, Absolute Benchmarks Episode Summary:Gary Stewart joins Brad Jeavons on the Enterprise Excellence Podcast to challenge conventional thinking around innovation, Lean, and operational excellence.Drawing on decades inside Toyota Group companies including Denso and Aisin, Gary explains why most organizations focus too heavily on efficiency while neglecting the deeper systems architecture required for long-term effectiveness, productivity, and innovation.The episode explores:The “Perfect Line” concept Human systems vs technical systems Effectiveness innovation vs efficiency innovation Systems thinking and Russell Ackoff Why productivity and innovation decline when organisations focus only on efficiency How Toyota Group companies build sustainable enterprise excellence This is a thought-provoking conversation for leaders interested in continuous improvement, systems thinking, operational excellence, and long-term organisational transformation. Episode Links:Youtube: https://youtu.be/6CRhQXgGQhw Enterprise Excellence Group: https://enterpriseexcellencegroup.com.au/enterprise-excellence-podcast/Contacts Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au. If you'd like to connect with Mr Gary Stewart, please reach out to us. Suggested Next Steps for ListenersRequest Gary Stewart's worksheet from us through contact us on our website, or email.Study Russell Ackoff and Deming Assess whether your organisation focuses too heavily on efficiency over effectiveness Explore how architecture and systems design influence operational performance Evaluate whether your organisation uses absolute or relative benchmarks Reflect on where your organisation sits on the “ascending vs descending spiral” To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/Thanks for your time, and thanks for helping to create a better future.

In this episode of Even Better, host Sinikka Waugh is joined by Scott Post to discuss how continuous improvement and lean thinking can help create more good work days. Reflecting on how they first met years ago in a project management class, including a memorable lesson involving a "crazy red chicken," Scott shares how he found his path into lean, continuous improvement, and operational excellence. The conversation explores lean leadership as servant leadership, Scott's long‑term involvement with lean consortiums such as the Iowa Lean Consortium and his fifteen years on the board of the Siouxland Lean Consortium, and the value of learning together through conferences and engaging meetings. They also touch on small business entrepreneurship and how lean principles apply across organizations of all sizes.   -- Scott Post is an Operational Excellence and Lean Leadership Coach with over 20 years of experience in leadership, continuous improvement, and Lean methodology. Known for his ability to identify inefficiencies and optimize processes, Scott helps individuals and organizations unlock their full potential through practical, results-driven approaches. Scott's passion for process improvement began during his service in the United States Marine Corps and continued as he earned an Industrial Engineering degree from Iowa State University. His expertise deepened through roles at Pella Corporation and later as Chief Operations Officer at Pizza Ranch, where he led the Operations, Training, and Process Improvement teams toward operational excellence. Scott founded S Post Consulting in 2021 and began working full-time with clients in 2023. Based in Northwest Iowa, the firm helps Siouxland business leaders stabilize operations, boost profits, and build momentum. Scott helps organizations move from chronic inefficiencies to high-performing operations. Through a diagnostic, boots-on-the-ground approach, he uncovers root causes, aligns leadership, and builds sustainable systems that reduce waste, improve execution, and drive long-term profit, without adding headcount or complexity. Clients consistently experience improved employee engagement, increased labor efficiency, shorter lead times, and stronger bottom-line results. A dedicated Servant Leader, Scott has also been an active contributor to the local Lean communities, serving on the board of the Siouxland Lean Consortium, and volunteering with the Iowa Lean Consortium. Outside of work, he enjoys family life, camping, and a hobby farm by Rock Valley, Iowa with his wife, four children, and a collection of farm animals. LinkedIn: www.linkedin.com/in/scott-post Other: http://www.spostconsulting.com  

The way you're leading transformation might be getting in the way of the culture you're trying to build.As change leaders and practitioners, we care about results. But in that focus, it's easy to stay on the outer work—processes, metrics, systems—and underestimate the inner work – our mindset, behaviors, and relationships – that actually moves people.Our passion can unintentionally pull us away from creating the conditions for learning, alignment, and growth, and taking ownership back by stepping in to do, to solve, and to own the work.To explore this, I'm joined by Richard Koch, who has spent 25+ years leading change inside large, complex global organizations—from frontline improvement to system-level transformation. We're connected by a shared belief: sustainable transformation doesn't come from pushing harder. It comes from creating the conditions for people to be successful.In this conversation, Richard shares what he's learned from being inside that tension including why the way many organizations deploy improvement teams can unintentionally prevent the problem-solving ownership they're trying to build.You'll Learn:Why daily work and small steps are where long-term change is actually builtHow separating leadership development and continuous improvement creates confusion—and weakens ownershipWhere improvement teams unintentionally take over the work and limit capability growthWhat it looks like to support leaders in owning change without stepping in to solve itWhy the leader must be at the center of transformation—and what changes when that responsibility is heldABOUT MY GUEST:Richard H. Koch is Managing Director of Serofia and works with leaders who want to create meaningful progress for people, performance, and the future they are helping to shape. Drawing on more than 25 years of international experience across strategy, leadership, operational excellence, innovation, and transformation, he brings together coaching, training, and consulting in a way that is both human and practical. His approach is grounded in systems thinking, deep listening, and helping leaders turn strategic ambition into real progress through small steps and real work.Will you help me?I have a quick favor to ask. I'm conducting research for my next book and would love to get your insights on people-centered, learning organizations and the leadership that creates them. The survey takes just 5 to 10 minutes and your responses will directly shape the book and a future Chain of Learning podcast episode.-> Take the Survey here, open through May 22.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/73Connect with Richard Koch: linkedin.com/in/richardkoch88Learn more about Serofia: serofia.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comTIMESTAMPS FOR THIS EPISODE:03:44 Importance of seeing potential in every person06:10 How seemingly insignificant actions ripple through teams08:37 Why separating leadership and improvement work breaks progress09:14 The Inner System vs. Outer System framework and how it drives change12:19 The negative effect with silos that keeps you away from  focusing on the work and the leader15:14 Why forcing change undermines ownership17:32 The mindset shift for change leaders and internal consultants19:07 Why daily work is the path to long-term transformation 21:22 When improvement work splits into process and leadership, change stops sticking23:19 Why direct observation and connection matter25:23 Challenge of relying on experts to help solve problems28:27 How to build sustainability instead of dependency29:05 Navigating trust, timing, and influence with senior leaders32:25 Leading with empathy and understanding the pressure leaders are under33:52 Value of having the right outside partner to achieve goals35:50 Seeing a leader move from sponsor to truly owning and enabling change39:36 Importance of staying curious and creating space for ideas and growth41:00 Taking small steps to make big changes43:00 The essence of small steps, belief in people, and leading with heart to create the conditions for change

What You'll Learn in This Episode:In this episode, Patrick Adams and Shayne Daughenbaugh break down the true meaning of GEMBA and why it's a foundational practice in Lean leadership.You'll learn how going to the “real place” helps leaders move beyond assumptions and understand what's actually happening in their processes. The conversation highlights why many leaders avoid the gemba. Often due to fear, ego, or lack of clarity. Also, how shifting to a mindset of curiosity, humility, and vulnerability can change everything.They also explore how to approach GEMBA in both manufacturing and knowledge work environments, emphasizing the importance of building trust, creating psychological safety, and following up on what you hear.If you've ever struggled to connect with your team, understand your processes, or drive meaningful improvement, this episode gives you a simple, practical way to start.Key Takeaways:GEMBA is about understanding reality—not relying on assumptionsLeaders should approach the gemba with curiosity, not judgmentTrust is built through consistency, follow-up, and psychological safetyStart small—pick one process, observe, listen, and learn before actingLinks: Lean Solutions SummitLean Solutions Website 

Nate Amidon is the founder and CEO of Form 100 Consulting, a veteran-owned technology consulting firm focused on transforming software development organizations using military leadership and mission execution principles. Key Discussion Themes Why “command and control” is a myth—and what high-performing teams actually need How alignment breaks down between business priorities and engineering execution The visibility problem in software work (and why leaders can't “see the widgets”) AI adoption as change management: “how you use it” matters more than “what you use” Why Form 100 embeds for execution instead of parachuting in with an assessment The “seek to understand” habit—and Nate's “good idea list” that prevents bad fixes Listener Takeaway If your teams are busy but results feel unclear, the fix usually isn't more tools or more pressure—it's clearer mission-level alignment: what matters, who owns what, and how execution will be tracked. Guest Website www.form100consulting.com Guest Social Links https://www.linkedin.com/in/nateamidon/ CTA Subscribe to Entrepreneur Conundrum, leave a review, and share this episode with a business owner trying to get their team moving in the same direction. Nate Amidon www.form100consulting.comhttps://www.linkedin.com/in/nateamidon/ Virginia Purnell Funnel & Visibility Specialist Distinct Digital Marketing (833) 762-5336 virginia@distinctdigitalmarketing.com www.distinctdigitalmarketing.com

In this episode, I share an interview with Dr. Yvonne Howze from December 2025. She specializes in Personal Mastery Leadership along with Organizational and Operational Excellence. She shares her remarkable journey from kindergarten lessons to becoming a nationally recognized leader in education, quality, and nonprofit improvement. With professional experiences spanning education, healthcare, transportation, and major Continue Reading

The messy middle is part of the learning process.It's the point where what worked before no longer fully fits—but what comes next is not yet clear.Where your thinking is still forming, your ideas are evolving, and the answer has not fully emerged.And while it can feel uncertain, this is often where the deepest continuous learning happens.In this behind-the-scenes bonus episode on Chain of Learning, I share a live conversation with, Betsy Jordyn, my business coach and strategic thinking partner, recorded on the final day of a working retreat earlier this month. We pull back the curtains and invite you into our unscripted reflections from working through the messy middle of shaping my next book—and the leadership (and life) lessons that continue to emerge through the process.Tune in to hear the real-time learning, reflection, and refinement happening as I shape the ideas behind my next book.You'll learn:Why the messy middle is often a necessary part of continuous learning, growth, and effective change leadershipHow to recognize when forcing clarity too early limits stronger thinking from emergingWhat it looks like to let ideas evolve instead of defending what came beforeHow collaboration and outside perspective sharpen your judgment and deepen your thinkingWhy modeling your own learning process creates stronger conditions for learning in othersHow to stay engaged in uncertainty without rushing to jumping to answers too quicklyABOUT MY GUEST:Betsy Jordyn is the founder and CEO of Betsy Jordyn International, a strategic branding firm that helps transformational consultants and coaches refine their messaging, positioning, and offers to accelerate their success and amplify their impact. She is also the host of the Consulting Matters podcast and a sought-after speaker and trainer on brand strategy, executive influence, and the business of transformation.Will you help me?I have a quick favor to ask. I'm conducting research for my next book and would love to get your insights on people-centered, learning organizations and the leadership that creates them. The survey takes just 5 to 10 minutes and your responses will directly shape the book and a future Chain of Learning podcast episode. -> Take the Survey here, open through May 22.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/72Connect with Betsy Jordyn: linkedin.com/in/betsy-jordynListen to Betsy's Podcast, Consulting Matters: betsyjordyn.com/podcasts/consulting-matters Check out my website for resources and working together: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Download my FREE KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalystSubscribe to my newsletter: kbjanderson.com/newsletter Take the People-Centered Leadership SurveyTIMESTAMPS FOR THIS EPISODE:01:16 The hidden reality of creativity and why books are written multiple times02:39 What the messy middle feels like and why this stage matters more than we think05:04 Re-centering leadership on what's within your control in a world of constant change06:00 Why influence isn't about forcing change, but creating conditions for growth08:12 Reframing resistance and what people actually need to move forward10:06 How to keep evolving instead of staying stuck in old ways of thinking12:26 The process of writing a book and getting clarity on the what the book is about16:04 Why growth often requires releasing what once worked17:09 Benefits of collaborating in person vs. using AI as a thinking partner18:07 Why learning can't be forced, but we need to allow space for insight22:07 The concept of omotenashi and looking at a lens of caring from a human angle24:14 The meaning of Intention = Heart + Direction to create the conditions for learning29:15 What changes when you respect others' agency instead of driving direction32:19 How to have empathy and not push your agenda when leaders are not “bought in”33:01 Why your expertise can become a barrier to connection and clarity35:46 How different perspectives reveal whether your message actually lands38:08 Moving beyond the lingo to prevent barriers43:27 Why growth requires releasing identities, ideas, and ways of working

What You'll Learn in This Episode:In this episode, Patrick Adams sits down with Cindy Darnell to explore how behavioral assessments like DISC can transform leadership, communication, and team performance.You'll learn how understanding personality styles helps leaders adapt their communication, reduce conflict, and build stronger relationships across teams. Cindy shares practical examples of how small shifts, like adjusting your level of detail or getting straight to the point, can dramatically improve collaboration and outcomes.The conversation also highlights the importance of self-awareness, recognizing strengths over weaknesses, and understanding that behavior is often influenced by unseen factors. Leaders who take the time to understand both themselves and others are better equipped to drive engagement and continuous improvement.If you've ever struggled with communication challenges or wondered how to better connect with different personalities on your team, this episode provides a practical and insightful starting point.Key Takeaways:Self-awareness is the foundation of effective leadership and communicationAdapting your communication style improves collaboration and resultsThere is no “right” personality—diverse styles strengthen teamsFocus on strengths, not just weaknesses, to unlock better performanceLinks: Lean Solutions SummitLean Solutions Website Cindy Darnell's LinkedIn

Caring becomes carrying.It happens so naturally we rarely notice it. Someone brings us a problem. We care. We want to help. And somewhere in that desire to help, without meaning to, we take on the weight of solving it ourselves.That shift is subtle. And costly.Because the moment you take ownership of the thinking, you take away the very capability you're trying to build.In this episode, I explore a critical shift in change leadership: how to hold the thinking process so others can solve their own problems — without taking on their work as your own.Your value as a leader isn't in having the answer. It's in creating the conditions where others can think, test, and learn. When you want to create empowered problem-solving in your organization, stepping back is stepping up.You'll Learn:How to notice when you've shifted from supporting someone's thinking to carrying their problemWhy redirecting your focus from the problem to the person working through it changes everything about how you coachHow to use a simple problem solving structure (Target, Actual, Gap) to anchor your questions and keep ownership where it belongsHow to stay present to how someone is thinking instead of jumping ahead to solutionsHow to choose intentionally when to step in with direction — and when to step back to build capabilityIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/71 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst TIMESTAMPS FOR THIS EPISODE:00:40 The subtle shift from caring to carrying problem solving03:35 Realization of owning the process of solving the problem04:39 What gets in the way of intentions to be helpful05:27 Why problem solving and problem solving coaching are two different skills05:50 How to stay focused on the thinking process and keep from sliding back into the problem itself06:42 How to anchor questions around a structured problem solving flow08:11 The mantra, “Target, Actual gap, Please explain,” to identify the real problem before jumping to solutions09:13 Benefit of assigning a problem for a team member to solve10:56 The identity shift from having all the answers to holding the process12:28 One way to notice if you have a telling habit14:41 Why you should avoid defaulting to giving the answer and ask questions to understand the problem first16:59 The meaning of intention = heart + direction to coach with the right motives17:21 Three steps to coach with intention:17:25 [ONE] Take an intention pause17:45 [TWO] Choose the behaviors that align with that impact18:08 [THREE] Reflect and learn your way forward19:15 Positive result from leading by asking questions that helped team gain confidence21:41 Three reflection questions before you go into your next coaching conversation

In this episode, Axel records the first-ever live, in-studio episode of the Multifamily Wealth Podcast alongside good friend and fellow Southern New Hampshire investor Sean LeBlanc of Mammoth Properties. Sean runs a vertically integrated operation managing 262 units and roughly $60M in assets — and brings a uniquely hands-on, operator-first perspective to every aspect of buying and running multifamily real estate.The conversation covers Sean's journey from mortgage broker to full-time operator, the philosophical and practical differences between operator-first investors and spreadsheet-first investors, and how building a world-class in-house management team creates a genuine competitive edge when pursuing deals. Sean and Axel also get into the tactical mechanics of executing a value-add business plan — from what happens on day one post-close to how to sequence exterior improvements, rent increases, and tenant communication to maximize results.This episode is essential listening for operators who want to understand how in-house management creates acquisition advantages, and for investors at any stage who want a real, unfiltered look at what building a sustainable multifamily business actually requires.Join us as we dive into:How Sean built Mammoth Properties by selling his best-performing asset, parking $250K into an operating account, and hiring top-down from day oneThe "grow or die" phase every serious operator goes through early on — and why some risk-taking early in your career is necessaryThe operator-first vs. spreadsheet-first investor divide — and why Sean views every acquisition through a management lensWhy hiring a high-level COO (Troy) before hiring anyone else unlocked the foundation for long-term portfolio growthHow vertical integration — owning cleaning contracts, maintenance, and renovations under Mammoth — creates certainty in underwriting that third-party operators simply can't matchThe sequencing strategy for value-add takeovers: big exterior improvements first, phased rent increases over the first six months, and targeting bad-apple tenants earlyWhy common area renovations early in a heavy value-add can backfire — and what to focus on insteadThe role of goodwill and reputation in long-term vacancy performance — and why spending money that doesn't pencil on paper often pays off in the P&LCurrent challenges: market paranoia, the political climate around rent control, and the difficulty of making clean acquisition decisions as a more established operatorWhy New Hampshire remains one of the most compelling multifamily markets in New England — and what the Massachusetts rent control vote in November could signalConnect with Sean LeBlanc:Follow him on InstagramLearn more about Mammoth PropertiesConnect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

What You'll Learn in This Episode:In this episode, Catherine McDonald and Shayne Daughenbaugh explore the power of small, everyday improvements. What they call the “10-minute improvement.”Instead of focusing only on large-scale Lean projects, they break down how organizations can unlock hidden opportunities by addressing small frustrations, workarounds, and communication gaps that often go unnoticed.You'll learn how to identify these opportunities, uncover root causes, and create a culture where employees feel empowered to take action. The conversation also highlights the critical role of leadership in fostering psychological safety and encouraging reflection, communication, and continuous improvement at every level.If your organization struggles to move beyond big initiatives or overlooks the small issues that slow teams down, this episode offers a simple, practical framework to start making meaningful progress today.Key Takeaways:Small improvements often create the biggest impact over timeWorkarounds hide problems—don't ignore them, fix themWhat you tolerate becomes your process standardCommunication and psychological safety are essential for continuous improvementLinks:Lean Solutions 2026 SummitLean Solutions Website

In this episode, Faith Gavelek, President of Drama Kids International, shares how she transformed franchise performance by shifting from traditional paid advertising to a more effective, organic growth strategy. By focusing on community-driven marketing, search visibility, and authentic brand storytelling, she built a high-performing franchise model that delivers both strong enrollment and sustainable profitability. Her approach challenges conventional marketing spend and offers a smarter, more strategic path to growth.Faith also breaks down the operational systems behind that success, including the development of clear, repeatable playbooks that empower franchise owners to scale with confidence. From leveraging AI to enhance marketing efficiency to maintaining brand consistency in an evolving digital landscape, she provides actionable insights for franchise leaders looking to streamline operations, improve lead quality, and drive long-term results.

The best strategy in the world won't succeed if a team falters operationally. But what is operational excellence, and what does it take to acquire it? Cal Poly faculty member (and former Intel strategist) John Miranda shares his thinking with our Heavy Strategy listeners. He discusses concepts like the theory of constraints, root-cause analysis, and... Read more »

The “Connected Store” has moved from concept to operational priority. In this episode, Pauline Monin (Vusion) breaks down how digital shelf technology is transforming physical stores into responsive, data-driven environments. Operational Excellence & Local E-Commerce Automated pricing removes manual processes and reduces errors at scale, allowing store teams to focus on higher-value tasks. At the same time, stores become more effective local fulfilment hubs. With “Flash-to-Pick” LED guidance, associates can follow optimized picking routes, improving speed and consistency for online order fulfilment. The AI & Retail Media Opportunity Through EdgeSense, fragmented in-store data is unified into a single intelligence layer. This enables AI-driven recommendations across pricing and assortment, while also opening the door to in-store Retail Media. Digital displays can measure engagement such as dwell time, giving brands clearer visibility into performance at the shelf.

The best strategy in the world won't succeed if a team falters operationally. But what is operational excellence, and what does it take to acquire it? Cal Poly faculty member (and former Intel strategist) John Miranda shares his thinking with our Heavy Strategy listeners. He discusses concepts like the theory of constraints, root-cause analysis, and... Read more »

In this insightful episode of the Developing the Leader Within Podcast, we are excited to feature Shelly Starks, the CEO and President of Inline Consulting Services Inc. With her extensive experience in managing general agency operations and a passion for developing leaders, Shelly specializes in enhancing strategic thinking, decision-making, and communication skills essential for operational excellence.Join us as Shelly shares her journey through various businesses and the pivotal moments that shaped her leadership style. She emphasizes the importance of mentorship and how surrounding oneself with trusted advisors can significantly impact leadership effectiveness. Shelly discusses practical strategies for leaders to transition from reactive decision-making to a proactive strategic mindset, particularly in high-stakes environments like employee health benefits.You will learn the following:1. The critical role of mentorship in leadership development and how to find the right mentors. 02:47 2. Practical ways to foster a proactive strategic mindset in leadership. 06:26 3. Key leadership behaviors that drive high-performing teams and sustainable results. 09:47 4. The importance of communication and trust in building effective teams. 13:335. How emerging leaders can stand out and create impact in today's evolving workplace. 20:17To get in contact with Shelly: LinkedIn: ⁠⁠⁠⁠https://www.linkedin.com/in/shelly-starks/Website: https://inlineconsultingservices.comThis episode is sponsored by   Triad Leadership Solutions  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://triadleadershipsolutions.my.canva.site⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Our podcast is sponsored by   The Global Trends MagazineWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.gc-bl.org/global-trends⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Outlier Project   Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://theoutlierproject.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ascend MeditationsWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ascendmeditations.app⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Chop AiWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.chopai.app⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Castle and Compass AdventuresWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://castle-and-compass-adventures.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bonefrog Coffee CompanyWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bonefrogcoffee.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Coupon code: DTLW BoomcasterWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.boomcaster.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠SupaPassWebsite: ⁠⁠⁠⁠⁠⁠⁠⁠https://supapass.com⁠⁠⁠⁠⁠⁠⁠⁠Make sure to Catch us streaming on Roku and Amazon Fire TV on the Purpose Place Network.Also catch our Exclusive Members only content “Going Deeper Within” on the Lions Guide Academy.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.lionsguide.com/gdw⁠⁠⁠⁠⁠

What happens when leaders make decisions further and further away from the work itself?In a world of AI, automated dashboards, and remote work, it's easy to manage representations of work instead of understanding what's actually happening for the people who do it.Yet, when leaders rely on data rather than facts, they often end up solving the wrong problems, even with the best intentions.In this episode of Chain of Learning, I'm joined by Nigel Thurlow, consultant, systems thinker, and Toyota's first-ever Chief of Agile, to explore how better decisions come from understanding how the system actually operates. And that understanding is built by engaging with the people doing the work.When you stay connected, you don't just get better information. You see how work actually flows, where problems emerge, and what's getting in the way. You build trust, surface issues earlier, and make it easier for people to think and solve problems together.In this episode, you'll learn:Why there's a critical difference between delegation and empowerment — and why one leaves people unable to actHow to distinguish between data and facts, and why going to see conditions firsthand changes the decisions you makeWhat "going to gemba" looks like in a digital or remote environment when there's no factory floor to walkWhy making work visible creates the conditions for people to surface problems,  before they compoundWhy AI amplifies what's already there — and why fixing the underlying system comes firstABOUT MY GUEST: Nigel Thurlow is CEO of The Flow Consortium and the creator of Scrum the Toyota Way. He spent over 20 years at Toyota, including serving as the first Chief of Agile at Toyota Connected. He is co-author of The Flow System and The Flow System Playbook, and his work focuses on improving decision-making in complex environments.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/70 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Nigel Thurlow: linkedin.com/in/nigelthurlowFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst  TIMESTAMPS FOR THIS EPISODE:03:19 Effects of being detached from the work when working remotely04:17 Difference between delegation and empowerment when assigning work to others05:35 Fear of those who are delegated to of failing or making the wrong decision07:15 What it means to empower someone and transfer the ownership of that decision to someone else09:21 How to go to gemba and go where the work is done10:07 The benefits of "presenteeism" and being present where the work is performed11:46 Benefits of collaborating in person vs. a digital environment to make better decision13:02 Nigel's experience in working in a frozen food manufacturer and going out to the line to understand the pain workers experienced15:42 Why you need to understand how work gets done to improve throughput and quality of work16:39 Benefits of hiring an external or internal consultant to understand the problems that need solving19:31 The effects of companies investing in tools and AI and realizing it doesn't help with problem solving21:30 How to avoid the leadership decision problem and get all the facts to avoid consequences24:39 Technique known as “sense making” to understand the temperament and behaviors in the environment to reveal dark constraints26:09 The difference between US and Toyota's corporate culture in incentivizing leaders to be part of a system29:10 How to help workers make changes that need to be made visible to senior leaders35:04 Enabling others to communicate with leaders to improve decision making37:14 Why badly designed systems and not the workforce are the cause of problems38:25 Why you can't implement AI with a broken system40:31 The possible future of AI and how it can affect our decision making43:37 Importance of embracing the human connection to better communicate and make better decisions47:24 Reflect on where your decisions may be happening too far from the work

What You'll Learn in This Episode:In this episode, Andy Olrich, Patrick Adams, and guest John Broadbent break down what Industry 4.0 really means, and why it's not as complex or expensive as many think.You'll learn how to start small, connect existing systems, and use data more effectively to improve operations. The conversation highlights why Industry 4.0 is about integration, not technology, and how even simple steps, like auditing spreadsheets or connecting one machine, can kickstart your transformation.If you've ever thought “we're not ready for Industry 4.0,” this episode will challenge that belief and give you a practical starting point.Key Takeaways:1. Industry 4.0 isn't about technology, it's about integration2. Industry 4.0 is a journey, NOT a one-time project3. Visibility is the first step to transformation4. Context matters more than dataLinks:Lean Solutions 2026 SummitLean Solutions Websitehttps://realisepotential.com.au/Email: john@realisepotential.com.au

In this episode of The Hospitality Hangout, we dive deep into the incredible story of Pinky Cole, Founder and CEO of Slutty Vegan, and her journey in the hospitality industry. Learn how Pinky, a dynamic restaurant CEO, built a $100M hospitality business, experienced a major setback, and then successfully rebuilt smarter with Slutty Vegan 2.0. Pinky shares critical hospitality insider insights on why experience can matter more than the food itself, the challenges and opportunities she faced during rapid franchising growth, and strategies for sustainable restaurant growth. As a leader in hospitality leadership, she also discusses how she's leveraging media appearances like Real Housewives of Atlanta to fuel brand awareness and hospitality business expansion. Tune in for invaluable lessons on franchising, brand resilience, and innovation in the hospitality industry. Whether you're a restaurant operator, hospitality executive, or emerging founder, this episode offers inspiration and practical advice to help you thrive in the competitive restaurant industry podcast space. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What if the greatest threat to healthcare isn't a broken system — it's a dehumanized one? In this episode of Experiencing Healthcare, Jamie Preston and Your Health CEO Matt Staub wrestle with a deceptively simple idea from Harvard Business School Professor Ryan Buell: service is the business of people helping people. Sparked by Matt's experience at an Athena Health executive leadership forum, this is a conversation about what it truly means to serve — in a world where technology promises to do it faster, cheaper, and at scale. Key topics covered: Why you can never fully take people out of a service industry — and what happens to care quality when you try How ambient listening technology like Mobius is using AI to restore human connection in the exam room, not replace it The ICU nurses who used tough love to get a post-heart-surgery patient walking — and what that story reveals about what genuine service really looks like The "can vs. should" question every healthcare leader must ask before deploying new technology How to show up and serve others with excellence, even on your hardest personal days Healthcare will always evolve — but Matt and Jamie make a compelling case that the human at the center of care is the one thing worth protecting above all else. This one's worth the listen.

What if one person believing in you early could completely change your career path?In this episode of Embrace the Squiggle, Colleen and Ashleigh sit down with Cindy Darnell, Director of Operational Excellence for the Americas at Element, to unpack the power of sponsorship, career growth, and saying yes before you feel ready.Cindy's career journey didn't follow a straight line. Starting as an executive assistant at just 19, she navigated career uncertainty, stepped into customer service leadership roles, and ultimately pivoted into Operational Excellence (OpEx) after volunteering as a 5S site champion—a decision that reshaped her entire trajectory.A defining moment? Early in her career, a leader pulled her into executive-level conversations, giving her visibility, confidence, and access most people at her level never get. That experience became the foundation for how Cindy leads today—and how she actively creates opportunities for others.This episode is a must-listen for anyone navigating career obstacles, looking for alignment, or trying to grow within a company without a “perfect” plan.Connect with Cindy on Linkedin

Processes rarely break because they're wrong. They break because no one knows where they live. New hires struggle. Managers repeat themselves. And nobody knows whether employees actually learned or just skimmed the process. Chris Ronzio explains how to turn your firm's knowledge into a real playbook, one that documents how the business runs, trains people in the right sequence, and gives managers actual accountability that all of the responsible employees learned and signed off on the work. If your firm is ready to scale, and you have the systems in place to handle a surge of high-value cases, you need a marketing partner who plays to win.  At Rankings.io, we are the elite performance marketing agency for personal injury law firms. We don't just talk a big game, we deliver. Head over to Rankings.io and let's get to work. On this episode, you'll learn: How Ronzio's Four Ps—profile, people, policies, and processes—help firms prioritize what to document first. Why training people on SOPs matters more than just storing SOPs. How better onboarding gets new hires productive faster. If you like what you hear, hit Subscribe. We do this every week. Subscribe to our newsletter: newsletter.rankings.io  Get Social! Personal Injury Mastermind (PIM) powered by Rankings.io is on Instagram | YouTube | TikTok

In this episode of The Hospitality Hangout, Jon Skogmo, Founder and CEO of LOST iN, shares his visionary approach to redefining travel media and hospitality content. Dive into how LOST iN is revolutionizing hospitality media by targeting younger, experience-driven audiences who crave authentic, local city exploration beyond traditional tourist guides. Explore the shifting travel behaviors in the post-COVID world and why authentic storytelling is paramount for hospitality brands aiming to capture real engagement. Jon unpacks strategies hospitality executives and restaurant operators can leverage by using content creators and first-party data to strengthen brand connection and growth. Beyond travel and hospitality trends, Jon reflects on his early digital media journey, sharing lessons that now shape his forward-thinking approach to hospitality leadership and media community building. Listeners will also gain insider insights on airline loyalty programs, luxury travel perks, and emerging cultural trends influencing where and how people travel next. This episode is a must-listen for anyone in the hospitality industry eager to stay informed on content strategies, hospitality leadership, and the evolving landscape of the hospitality industry podcast realm. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Cory Geffre is a healthcare executive, author, and speaker on a mission to help highly engaged leaders become their best, so they can help their organizations achieve operational excellence as well helping them improve quality, experience, and sustainability.Drawing from his three decades of healthcare experience, Cory has developed three frameworks he uses and teaches. They are: The Framework for Leadership Success, The Framework for Operational Excellence and The Framework for Clinical Distinction. Geffre has used these frameworks to guide numerous organizations (both inside and outside of healthcare) grow leaders, improve operations, and deliver high quality.Cory currently works as an Executive Vice President of Hospital Operations & Chief Nursing Officer as well as recently authored the book “Lead Your People – A Framework for Leadership Success”. Find out more about Cory at: www.corygeffre.comand connect on LinkedIn: https://www.linkedin.com/in/corygeffre/

In this episode of THE MENTORS RADIO, Host Dan Hesse talks with MIT Professors Nelson Repenning and Don Keiffer to discuss their new book, There Has Got to Be a Better Way- How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work, describing Dynamic Work Design.  Work design is the primary reason work often fails to get done well, and why leaders need to thoroughly know the business and get involved with the front line to be effective and respected. Nelson is the Faculty Director of the MIT Leadership Center and the Distinguished Professor of System Dynamics and Organization Studies at the MIT Sloan School of Management. Nelson received the International System Dynamics Society's Jay Wright Forrester Award, which recognizes the best work in the field in the previous five years and he received the Jamieson Prize for Excellence in Teaching. He was recently recognized by Poets and Quants as one of the country’s top instructors in executive education. Don’s 40-year career in operations spans from front-line work to executive roles, including 15 years at Harley-Davidson where he was VP of Operational Excellence. He is currently advising executive teams around the globe in operational strategy and improvement. He is a Senior Lecturer at MIT's Sloan School of Management and AVT Business School in Copenhagen. Don and Nelson are partners in ShiftGear Work Design.   LISTEN TO the radio broadcast live on iHeart Radio, or to “THE MENTORS RADIO” podcast any time, anywhere, on any podcast platform – subscribe here and don't miss an episode! SHOW NOTES: NELSON REPENNING and DON KEIFFER: BIOS: Nelson Repenning: BIO: Nelson P. Repenning Don Keiffer: BIO: Don Keiffer BOOK: There Has Got to Be a Better Way- How to Deliver Results and Get Rid of the Stuff That Gets in the Way of Real Work, by Nelson Repenning and Don Keiffer OTHER: ShiftGear Work Design

You're being told to use AI. But which tool you actually need to do your best work?Leaders and change practitioners everywhere feel the same pressures right now — more meetings, more information, more mandates to adopt AI — with less time to think and less clarity about where to start. And most of the advice begins in the wrong place: with the tool.In this episode of Chain of Learning, I talk with Barry O'Reilly, bestselling author of Unlearn and Lean Enterprise, and author of the new book Artificial Organizations, about why the real opportunity with AI isn't automation. It's better judgment.Barry shares examples from his work with Fortune 500 executives who are successfully pairing human instinct with machine insight — not by adopting every new tool, but by understanding how they work, where judgment matters most, and what needs to be unlearned along the way. It's about letting go of the belief that your expertise is your competitive advantage, and starting to see AI not as a replacement, but as a thinking partner that can sharpen your clarity, your presence, and your preparation.In this episode, you'll learn:Why starting with the tool is the wrong place to start — and what to do insteadHow to identify your natural traits and highest-leverage tasks as the foundation for working with AIThe unlearning required to shift from relying on instinct alone to combining human judgment with machine insightHow successful leaders are using AI to pressure-test ideas and show up more prepared and presentWhy the skills that make you more effective with AI are the same skills that make you more influential with peopleWhere does judgment matter most in your role right now — and what might you need to unlearn to create space for a better way of working?ABOUT MY GUEST: Barry O'Reilly is the bestselling author of Unlearn and co-author of Lean Enterprise. He hosts the Unlearn Podcast and is co-founder of Nobody Studios, an AI-driven venture studio. His newest book, Artificial Organizations, is a practical guide for leaders ready to combine human and machine intelligence to make better decisions faster. Barry O'Reilly is also giving away a copy of Artificial Organizations to THREE lucky winners!Artificial Organizations explores how leaders can combine human judgment with AI to make better decisions in an increasingly complex world. Instead of focusing on AI tools, the book shows how organizations must redesign how leaders think, work, and make decisions so technology enhances clarity rather than amplifies confusion. It presents a practical leadership system for using AI as a thinking partner to improve judgment, reduce decision overload, and lead more effectively.Register now to enter the giveaway!IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/69 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Barry O'Reilly: linkedin.com/in/barryoreilly Follow me on LinkedIn: linkedin.com/in/kbjandersonCheck out Barry O'Reilly's book, Artificial Organizations: artificialorganizations.com Subscribe to my newsletter: kbjanderson.com/newsletter Learn more about my coaching, trusted advisor partnerships, and leadership learning experiences: organizations@kbjanderson.com RELATED LINKS:Unlearn Podcast | Intentional Leadership with Katie AndersonEpisode 59 | Get Better at Getting Better: Leveraging AI to Elevate Human Learning with Nathen HarveyTIMESTAMPS FOR THIS EPISODE:02:28 Where to start on adopting AI05:04 Importance of understanding natural traits and strengths before looking into AI tools07:12 Defining the problem first before looking for the tool to close the gap08:17 Why some may see AI as a deflection tool09:02 How to use AI for synthesizing data rather than rudimentary tasks12:28 Why judgment is the leadership advantage and leveraging AI to make better judgment12:38 Using decision velocity to improve decision making13:35 Decision advantage in synthesizing data to make a decision14:35 The difference between AI and human strengths in decision making16:26 Unlearning how you work to make progress19:32 Why human thinking plus machine equals a better outcome20:28 Examples of how to use AI to be the best business and thinking partner24:46 Importance of asking the right questions when brainstorming with AI26:06 The limitations of AI and knowing how to use it to your advantage30:18 How technology can help us be make a bigger impact33:12 The loss of psychological safety when implementing AI and unlearning this fear35:35 Better results when teams collaborate with AI vs. doing it independently36:06 Shifting from control based learning mindset to influence based learning mindset for continuous improvement37:54 Implementing AI to be the most effective in your organization40:34 How to start building an AI stack knowing your natural traits, one or two tasks, and then experimenting with an AI tool42:54 The skills that make us more effective with machines to increase influence43:16 Questions for reflection on how to implement AI in your organization Enter to win a copy of Barry's book here: https://kbjanderson.com/giveaways/book-giveaway-artificial-organizations

What You'll Learn in This Episode:In this episode of the Lean Solutions Podcast, Patrick Adams and Shayne Daughenbaugh sit down with Lean expert Darren Walsh to uncover why most Lean transformations stall, and what leaders must do to accelerate real business transformation.With more than 25 years of experience working with world-class organizations, Darren explains why many companies struggle with continuous improvement despite investing heavily in Lean tools like Kaizen and value stream mapping. The problem isn't the tools; it's the leadership mindset, flawed improvement strategies, and a focus on efficiency instead of value flow.The conversation explores how daily management systems, visual management, leadership routines, and better problem-solving can dramatically accelerate Lean results. Darren also shares practical strategies leaders can use to ensure teams work on the right problems, remove organizational blockers, and build sustainable continuous improvement habits.If your Lean initiative feels stuck, this episode reveals the leadership shifts needed to unlock faster transformation and lasting operational excellence.Key Takeaways:1. Most Lean transformations fail because leaders focus on efficiency instead of value flow2. Delegating improvement kills continuous improvement3. Daily management is the foundation of Lean success4. Most teams are solving the wrong problemsLinks:Lean Solutions 2026 SummitLean Solutions WebsiteClick Here for Darren Walsh's LinkedInhttps://www.makingleanwork.org/

THE TRANSFORMATION WALLRandall Troutman, Winpak's, Chief Operational Excellence Officer leads a massive $1.1 billion transformation, tasked with turning 13 independent "kingdoms" into one efficient operating system.But there's a moment in every change effort where leaders mistake resistance for failure, and that's when teams stop following.Randall discovered that project success is never about the initial launch; it's about what you do when the "physics of people" takes over.We went deep into the "Valley of Despair" in this interview... ...that predictable, dangerous phase where the initial hype dies and the true energy requirement sets in.EVERY BIG project I've ever been part of hits make-or-break moment! It's the exact point where most leaders flame out, pack up, and say, "I knew it wouldn't work".In this episode, you'll discover:- How to recognize the "Valley" phase in real-time before it stalls your progress.- Why most change efforts quietly die exactly when they should be accelerating.- The framework for keeping thousands moving when fatigue and doubt peak.- The "Visual Roadmap" Randall used to make a global crisis actionable.If your initiative feels stalled, you aren't failing....you're just hitting THE WALL.It takes a courageous leader to admit they've lost momentum, but it takes a PRO to expect it and share the map to get out.Question: Ever had a big project lose momentum? What helped?-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

In this episode, Jake and Gino welcome investor Axel Ragnarsson for an in-depth conversation on building and sustaining success in real estate. Axel reflects on his path from small entrepreneurial ventures to owning multifamily properties, underscoring the importance of long-term thinking, disciplined execution, and surrounding yourself with the right people. The discussion covers market shifts, operational efficiency, financing approaches, and how technology is reshaping property management. Axel also shares practical lessons on overcoming today's market challenges, offering actionable guidance for investors at every stage of their journey. Chapters: 00:00 Introduction  01:05 The Shift in Real Estate Investing 03:08 Axel's Journey into Real Estate 05:12 Transitioning from Flipping to Long-Term Investing 09:52 Understanding Deal Criteria and Value-Add Opportunities 13:37 Financing Strategies for Multifamily Properties 18:47 Operational Excellence in Property Management 26:21 The Importance of Exit Strategies 28:56 Challenges in Real Estate Investing 31:01 Wrap-Up and Key Takeaways 55:02 Logo-animation-JG-New Intro-Sanddunes.mp4     We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.