Podcasts about Operational excellence

A fuzzy strategy comes with real costs, and that lack of clarity can diminish true value. Think you're scaling well? Think again. It's crucial to support a bold vision with clear direction and regular reality checks.   Identifying your unique growth factor while staying focused on the core problem can be quite a challenge, particularly as your company faces new constraints and friction points.    You, your team, and your investor partners will achieve the most significant milestones by collaborating through difficulties.   In this program, you'll learn how to address the "stay in your lane" mindset that might be holding you back, why it's essential to disrupt your own company before the market does, and how to achieve strategic clarity.   Jess Dewell and Melanie Nabar, Vice President at Volition Capital, unpack how unclear objectives and scattered initiatives can waste resources and opportunities. They provide actionable steps to help maintain your momentum and emphasize how BOLD founders challenge themselves as leaders to embrace continuous learning and transformation.   --------------------   If you want to identify business bottlenecks, the necessary skills, the initial actions to take, the expected milestones, and the priorities for achieving growth, try the "Growth Framework Reset" approach. This will help you to keep learning and growing while working strategically on your business. -------------------- You can get in touch with Jess Dewell on Twitter,  LinkedIn or Red Direction website.

Apply for the Japan Leadership Experience here:https://kbjanderson.com/japantrip/What if the reason leading your organization's transformation feels heavy isn't the work itself—but the role you've been playing as a change leader?If you're a change leader, continuous improvement professional, or internal consultant, this tension may feel familiar. You're helping. You're busy. You're delivering results. And before you realize it, you're wearing every hat—facilitator, teacher, problem-solver, checker—all at once.That was my experience too as an internal change leader. And it's a pattern I see again and again in my work with internal change leaders and continuous improvement practitioners: when we're not clear on our role, we become the doers of transformation—when our real work is to enable others to lead it.In this episode of Chain of Learning, I'm joined by Jill Forrester, Director of Continuous Improvement at 3sHealth, to explore the leadership shift that changed how she and her team show up—and the impact they're having—by moving from helping to intentionally creating the conditions for learning and ownership.If you've ever felt the weight of carrying organizational transformation on your shoulders, this conversation will help you see why—and how redefining your role and how you help can change everything.You'll LearnWhy internal change leaders often become the default doers—and why that role isn't sustainableHow lack of role clarity creates confusion, overburden, and dependency for leaders and their internal clientsWhat it really means to create the experience for learning, not just drive improvement outcomesWhy clarifying and labeling your role and intention changes how others engageHow shifting from doing to enabling builds capability, ownership, and sustainable transformationABOUT MY GUEST:Jill Forrester has been a leader in health system transformation since 2012. She has collaboratively guided the development of a comprehensive management system at 3sHealth, encompassing patient and customer engagement, problem-solving and process redesign, strategic visioning and deployment, performance measurement, leadership coaching and development, and employee engagement. Jill is an active member of a strong provincial network of continuous quality improvement leaders dedicated to strengthening Saskatchewan's health system through learning-centered, people-focused practices.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/64 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Jill Forrester: linkedin.com/in/jill-forrester Follow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my Japan Leadership Experience: kbjanderson.com/japantripDiscover how to get out of the Doer Trap: kbjanderson.com/doertrap TIMESTAMPS FOR THIS EPISODE:03:27 Jill's new role director of continuous improvement and when she realized she needed to make a shift05:00 The question, “Are we actually helping”?  that changed how Jill viewed her role07:01 Why starting a training with questions makes a bigger impact10:12 Why opening up space for others to learn and contribute can improve engagement13:56 Two shifts Jill and her team made to clarify their roles for better continuous improvement outcomes and build confidence16:07 Labeling your role (even when it feels awkward) to better guide others to transformation22:47 What lead Jill to invest in the Japan Leadership Experience to take her leadership to the next level25:14 Seeing quality as trust and quality as love to reshape how you think about improvement25:44 What good 5S is as something you feel instead of a checklist27:16 An example of 5S in the Japanese culture29:20 The importance of long term thinking to sustain your company for decades30:42 How giving with two hands can be applied to your organization to show respect and support others33:08 The impact of creating space for others to ask questions and learn more quickly35:05 Doing less doing and creating the conditions to increase results and coach more effectively37:15 Reflections to shift from doers to catalysts of change 38:29 Top recommendation for change leaders and continuous improvement practitioners who want to show up in that different space from doing to enabling40:35 Your role as a change leader and creating an experience for others to learn and to lead change themselves42:38 The impact of an intention pause before your next meeting or discussion to help you shift from doing to enabling Apply for the Japan Leadership Experience here:https://kbjanderson.com/japantrip/

Read the blog postOperational Excellence rarely fails because of a lack of ideas. More often, it breaks down when strategy, daily work, and improvement efforts operate in silos.In this episode, Mark Graban explores what it really means to take a unified approach to OpEx—one that connects strategy deployment, process discipline, employee-driven improvement, and leader-led initiatives into a single, coherent system.You'll hear how organizations move beyond disconnected spreadsheets, emails, and project tools to create visibility, alignment, and learning across all levels of the organization. Mark also discusses how platforms like KaiNexus support this work—not by replacing leadership or Lean thinking, but by strengthening the management system that makes continuous improvement sustainable.This conversation is especially relevant for leaders trying to:Bring strategy to life at the frontlineBalance top-down direction with bottom-up improvementCreate visibility without micromanagementTurn Operational Excellence into how the business actually runs

John Dillon, CEO of La Madeleine, joins Hospitality Hangout to share his expert strategies on reviving a 42-year-old legacy brand by blending tradition with modern hospitality trends. Drawing on his journey through major restaurant chains like Blockbuster, Pizza Hut, and Denny's, John reveals how clarity, simplification, and execution drive sustainable growth in the restaurant industry.In this insightful episode, John discusses the power of third place thinking — creating welcoming spaces that encourage guests to linger — and how La Madeleine balances grab-and-go convenience with a hospitable atmosphere. He dives into how leveraging technology, social media trends, and thoughtful design innovation enhances guest experiences without losing the brand's unique charm.Tune in to hear insider insights on hospitality innovation, emerging food service trends, and bold ideas shaping today's café culture, all from one of the industry's leading CEOs. Whether you're a foodie, restaurateur, or hospitality professional, this episode offers valuable perspectives on evolving legacy brands in a competitive market. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Newly minted Microsoft MVP David Sass joins The PowerShell Podcast to talk about PowerShell notebooks, terminal tooling, and making automation approachable for teams that are hesitant to touch the console. David shares how he uses Jupyter/PowerShell notebooks as a practical “click-to-run” interface for colleagues, helping them safely run approved automation while keeping the logic documented, repeatable, and under source control. The conversation also dives into incident response automation, David's journey from SharePoint engineering into security, and the surprising ways PowerShell can be used across Windows, cloud, and even Raspberry Pi lab clusters—while still staying focused on knowledge-sharing and building systems that don't depend on one person.   Key Takeaways: • Notebooks can remove friction for teams — combining documentation, code, and saved output creates a safer way for others to run automation without needing deep PowerShell confidence.David Sass Podcast • PowerShell scales incident response workflows — David explains how notebooks can log in, pull incidents, enrich data, and even auto-close noise, reducing UI-click fatigue for analysts.David Sass Podcast • Teaching makes you promotable — sharing knowledge reduces dependency on you, strengthens the team, and makes it easier for a business to grow your role without risk.   Guest Bio: David is a Microsoft MVP and highly skilled SharePoint Guy who is focusing on Automation, Compliance, Security, Operational Excellence, Quality Assurance and hacking the unexpected out from the technology stack.   Resource Links: David's link hub – https://davidsass.io/ Andrew's links - https://andrewpla.tech/links PowerShell Spectre Console – https://pwshspectreconsole.com/ PowerShell Wednesdays – https://www.youtube.com/results?search_query=PowerShell+Wednesdays PDQ Discord – https://discord.gg/PDQ ClockworkPi (the handheld device shown/discussed) – https://clockworkpi.com The PowerShell Podcast on YouTube: https://youtu.be/Y03EJYpZczo

In this episode of the Fitness + Technology Podcast, host Bryan O'Rourke welcomes back industry veteran Carrie Kepple. Bryan and Carrie share a professional relationship spanning over 15 years, including their time serving together on the IHRSA Board of Directors. Carrie is a board member of the Fitness Industry Technology Council and a distinguished leader in the global fitness industry, having worked with prominent organizations such as Gold's Gym International and Les Mills. Her expertise lies in club operations, and she is the visionary behind Styles Studios, a pioneering fitness concept that combines four boutique studio experiences in one location. In this conversation, Bryan and Carrie dive into technology stacks, boutique fitness models, and the evolution of hybrid fitness concepts. One Powerful Quote: 12:03: "Don't get distracted by the shiny new toy. Stay in your lane." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 3:00: Bryan opens the discussion with Carrie's background and the creation of Styles Studios. 6:00: Carrie outlines her top three challenges with tech stack integration. 8:39: Carrie shares her insights on tech stack complexity and the high cost of switching systems. 11:09: Carrie emphasizes the importance of mapping the entire user experience for operators. 15:06: Carrie explores how AI tools can streamline the onboarding and member journey. 21:02: Carrie closes with impactful advice for fitness operators and tech innovators. Bullet List of Resources: https://www.stylesstudiosfitness.com https://www.soundhound.com/ Guest Contact Information: https://www.linkedin.com/in/carrie-kepple-414a555a/ https://twitter.com/CarrieKepple https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

Nate Fowler, CEO of Long John Silver's, joins Hospitality Hangout live from RFDC in Las Vegas to share insider insights on revitalizing a 56-year-old restaurant brand while maintaining its core identity. This episode dives deep into hospitality trends, focusing on how technology, loyalty programs, and strategic partnerships drive growth and innovation in the restaurant industry.Nate discusses his unique approach to leadership shaped by his background in banking and finance, exploring unit economics and franchise growth during a pivotal turnaround. Listeners will learn about the brand's investment in technology, including a new mobile app, and creative marketing tactics like the chicken-focused logo stunt that reignited customer interest.The conversation also covers franchisee economics, procurement strategy, and the significance of partnerships with companies like Foodbuy for improving cost structures and attracting new franchisees. Packed with valuable hospitality industry insights, this episode is a must-listen for food service professionals, emerging restaurant brands, and anyone interested in the future of hospitality innovation. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this engaging conversation, Paul Shannon discusses the nuances of being an investor versus an entrepreneur in the real estate space. He emphasizes the importance of asset agnosticism, multiple exit strategies, and the evolving role of limited partners in today's market. The discussion also touches on current market conditions, investor sentiment, and the significance of teamwork in multifamily investing. With a focus on long-term wealth building and strategic decision-making, the conversation provides valuable insights for both seasoned investors and newcomers alike.TakeawaysThere's a distinction between being a good investor and a good entrepreneur.Asset agnosticism allows for flexibility in investment strategies.Having multiple exit strategies is crucial for risk management.Day one cash flow is important to ensure stability in investments.Floating rate debt can be risky in volatile markets.Limited partners are becoming more educated and cautious.Investor sentiment is improving but still cautious after recent market challenges.Teamwork is essential in multifamily investing to cover various skill sets.Long-term wealth is built through patience and strategic investments.Current market conditions suggest a cautious approach to new acquisitions. Chapters00:00 Introduction and Setting the Stage02:11 Investor vs. Entrepreneur Mindset03:56 Asset Agnosticism in Real Estate06:49 Frameworks for Evaluating Deals12:15 Long-Term Financing Strategies15:43 Current Cash on Cash Returns20:16 The Limited Partner Perspective27:02 Shifting Sentiments Among LPs30:52 The Future of Syndication and LP Education33:18 Navigating Market Cycles and Investor Mindset34:56 The Importance of Partnerships in Investing36:13 Balancing Entrepreneurial Spirit with Investor Discipline38:08 Understanding Local Market Dynamics40:40 The Role of Interest Rates and Economic Indicators42:59 Operational Excellence in Multifamily Investments46:15 The Entrepreneur vs. Investor Mindset49:13 Personal Habits for Success52:39 Bold Predictions for the Multifamily Market We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training How big do you actually want your agency to become? Does the idea of running a massive team sound exciting or completely exhausting? For many agency owners, scaling feels less like growth and more like trading freedom for complexity. Scaling an agency isn't about hustle. It's about surviving the moments that almost break you, building systems that actually work, and accepting that what got you here won't get you there. Today's featured guest understands that running a big agency is about structure and leadership. He's grown a global agency to 700 people without losing profitability, sanity, or culture and now he'll unpack the hard-earned lessons that most agency owners don't think about until it's too late. Nital Shah is the co-founder of Mavlers, a full-service, lifecycle digital agency headquartered in India, with operations supporting global brands and agencies across multiple geographies. Today, Nital leads a 700-person organization focused on marketing operations, delivery excellence, and scalable systems for agencies around the world. Having experienced both sides of the agency equation, client-side pressure and operational scale, Nital brings a grounded, operator-first perspective to growth, profitability, and leadership. In this episode, we'll discuss: An early principle: Profit should be intentional. Achieving operational excellence at scale. Structuring scale to make it manageable. Why alignment beats micromanagement. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. The Wake-Up Call: COVID, Cash Flow, and Retainers Like many agencies, Nital's biggest inflection point came during COVID. Before the disruption, the agency was focused heavily on top-line revenue rather than predictable recurring income. When 40 percent of revenue disappeared almost overnight, the weakness in that model became painfully obvious. Luckily, the agency's consistent focus on profit from day one helped them overcome this ordeal. However, it changed Nital's perspective on retainers and helped him understand that, without retainers, any similar unexpected bump in the road could destroy the agency. The agency had enough cash flow to survive the shock and rebuild and the lesson was clear: at scale, a large team without consistent recurring revenue is fragile. Retainers aren't just about stability; they are about survival. The other advantage that helped soften the blow was diversification. By spreading clients across industries and geographies, the agency avoided being wiped out by a single market downturn. When one region slowed, others carried the load. That balance didn't eliminate pain, but it reduced risk in a way most agencies underestimate until they feel it firsthand. Profit Is Not an Afterthought One of the most important principles Nital and his co-founder agreed on early was: profit must be intentional. It's not something you hope shows up at the end of the year. It's something you design into the business. That mindset shapes everything from service selection to client qualification. The agency actively avoids hyper-competitive, race-to-the-bottom services and continually evolves its offerings as markets become saturated. When a service becomes unprofitable, they pivot. When a client isn't aligned or drains margin, they say no. Profit isn't just about owner income. It funds experimentation, innovation, and future growth. Without margin, you can't test new services, pivot when the market shifts, or invest in better systems. You just stay busy. And busy is often the enemy of profitable. Operational Excellence at Scale Running a 700-person agency isn't about heroics but about process. Nital is clear that consistent, documented, and enforced workflows are what reduce mistakes, rework, and delivery friction. The agency is structured into service-based business units, each with its own leadership and accountability. On top of that sits a customer success layer that ensures delivery stays aligned with expectations. Everyone is trained on defined protocols, and those protocols exist to protect quality, not bureaucracy. When processes are clear and followed, the probability of hitting client outcomes increases. That reduces rework, lowers internal stress, and improves margins. In a people-driven business, operational discipline is what turns chaos into leverage. Alignment Beats Micromanagement One of the hardest challenges for Nital's agency came after rapid post-COVID growth, when the team doubled in size and remote work became the norm. Processes broke, alignment slipped, and as a result, communication suffered. The turning point came with adopting the Scaling Up framework by Vern Harnish. This framework, aimed at businesses ready to scale in a more structured manner, forced clarity across four areas: people, strategy, execution, and cash. More importantly, it created alignment from leadership all the way down to individual contributors. Every team member understands how their work connects to departmental goals, quarterly priorities, and long-term vision. When people understand the why behind the process, ownership replaces micromanagement. Accountability becomes cultural, not enforced. Leadership, Tough Calls, and A-Players When it comes to mistakes in team alignment, Nital openly acknowledges that the team that gets you to one stage may not be the team that gets you to the next. That realization isn't easy, especially when loyalty and shared history are involved. But over the last two years Nital has embraced the fact that growth demands adaptability. The agency now prioritizes agility, learning speed, and ownership. When someone can't evolve with the business, they are given time, feedback, and support, but the standard doesn't change. You don't win championships by protecting weak links. You win by putting the best players on the field while still treating people with respect and empathy. It's not cold. It's responsible leadership. Structuring Scale So It's Manageable When Nital decided to go back to India and start an agency, his mentor back in Australia offered him the chance to run their offshore center. From there, he started supporting other agencies in several countries and expanded his team to where they are now. Seven hundred people sounds overwhelming until you understand the structure. Instead of one massive organization, the agency operates as multiple business units, each capped around 100 to 150 people and run as its own P&L. This turns an impossible leadership problem into a manageable one. Leaders focus on coaching their direct reports, not managing hundreds of individuals. Each layer carries responsibility downward, creating clarity instead of bottlenecks. As Nital points out, no founder manages 700 people directly. You manage your leadership team. And if that team is strong, aligned, and accountable, scale becomes less scary and far more sustainable. The Future: AI, Change, and Opportunity Despite the uncertainty surrounding AI and marketing technology, Nital is optimistic. The pace of change has leveled the playing field. Years of experience no longer guarantee an advantage. Everyone is adapting at the same time. For smaller agencies, this creates opportunity. They can adopt tools and workflows faster than large organizations. For larger agencies, the challenge is moving faster without breaking structure. Either way, the shift toward complex marketing technology orchestration opens doors for agencies willing to master it. For him, the future belongs to agencies that can adapt, systemize, and evolve without clinging to what used to work. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

When you hear the word sustainability, what comes to mind first?If it's recycling, you're not alone. But sustainability is far bigger—and more complex—than end-point solutions that address the symptoms of deeper problems. As this episode reveals, sustainability efforts—like many major transformations, including lean—don't stall because leaders don't care. They stall because of an execution gap: the gap between what organizations say matters and what actually shows up in daily work, decisions, and priorities.In this episode of Chain of Learning, I'm joined by Rose Heathcote, sustainability expert, lean adviser, and author, to explore sustainability as a leadership and transformation challenge, not just an environmental one.Together, we discuss why sustainability often lives in strategy decks and slogans, but struggles to take root in everyday work, and how leaders can shift their focus upstream to close that gap: to how work is designed, how problems are framed, and how people learn to see new kinds of waste and impact.This conversation goes beyond sustainability to address a pattern that shows up in any transformation—lean, AI-enabled change, or building a people-first learning organization. If you're working to close the gap between intention and execution, this episode offers perspective and practical starting points for leading meaningful change that lasts.You'll Learn:What sustainability really means—and why it's often treated as an aspiration instead of embedded in daily workWhat the sustainability execution gap is, and why it mirrors lean and culture-change failuresWhy shifting problem-solving upstream—from symptoms to root causes—is critical for creating lasting impactHow lean thinking and problem-solving skills enable sustainability and organizational transformation when paired with influence and change leadership skillsWhy speaking the language of business matters for gaining leadership buy-in—and how AI can be used as a thinking partner to support systems thinking and better decisionsABOUT MY GUEST:Rose Heathcote is a speaker, adviser, and Chartered Environmentalist who works at the intersection of Lean thinking and sustainability. She is the founder of Thinking People and the author of "Green Is the New Gold." With decades of experience supporting organizations across industries and regions, Rose focuses on helping leaders move sustainability from aspiration to everyday practice through systems thinking, problem-solving, and people-centered change.IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/63 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Rose Heathcote: linkedin.com/in/rose-heathcote Follow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about Rose's book, “Green is the New Gold”: learn.thinking-people.co.uk/courses/green-is-the-new-gold Learn more about my Japan Leadership Experience: kbjanderson.com/japantrip TIMESTAMPS FOR THIS EPISODE:01:04 Why the real challenge with sustainability starts with where the conversation begins02:39 A broader definition of sustainability meeting the needs of people, planet, and future generations04:16 Why people mistake sustainability for “recycling”05:54 The execution gap lean leaders keep running into07:43 A real-world example: when “people first” and sustainability don't show up in the metrics09:58 Important shifts leaders must make to close the execution gap11:26 Seeing waste, energy loss, and impact through a green lens14:06 Using AI as a thinking partner, not a replacement15:16 The skills leaders must develop in an AI-driven world16:41 How multidisciplinary thinking led to a smarter, more sustainable solution19:19 Why sustainability requires systems thinking across the value chain20:23 How to make progress towards big challenges23:05 The meaning of the Japanese concept, “sanpo yori” and “yanpo yori” for goodness in four ways and happiness for the long term view24:33 How the book “Green is the New Gold,” came to be27:10 Three ways to build better products and be more efficient while reducing impacts on the planet29:19 What we are doing well as a global community to make improvements towards sustainability31:31 How to broaden your lens and use what you already know to do more good32:35 Practical first steps lean leaders can take to apply a sustainability lens at work34:29 Why productivity alone doesn't reduce damage to the environment36:45 A simple reflection on looking upstream to improve sustainability

What if school business operations were designed for sustainability — not constant reaction?In this episode of School Business Insider, host John Brucato is joined by Stephen Morales of the Institute for School Business Leadership and leaders from ASBO New York to discuss the launch of the Operational Excellence (OpEx) Pilot Program in New York State.They explore what OpEx is, how data from ASBO New York's State of the Profession Survey shaped the initiative, and how districts can use OpEx principles to strengthen systems, improve workflows, and build long-term capacity.The conversation also highlights district-level application, including how Briarcliff Manor UFSD is engaging in OpEx work, and walks listeners through what to expect as the pilot program launches.Contact School Business Insider: Check us out on social media: LinkedIn Twitter (X) Website: https://asbointl.org/SBI Email: podcast@asbointl.org Make sure to like, subscribe and share for more great insider episodes!Disclaimer:The views, thoughts, and opinions expressed are the speaker's own and do not represent the views, thoughts, and opinions of the Association of School Business Officials International. The material and information presented here is for general information purposes only. The "ASBO International" name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. The presence of any advertising does not endorse, or imply endorsement of, any products or services by ASBO International.ASBO International is a 501(c)3 nonprofit, nonpartisan organization and does not participate or intervene in any political campaign on behalf of, or in opposition to, any candidate for elective public office. The sharing of news or information concerning public policy issues or political campaigns and candidates are not, and should not be construed as, endorsements by ASBO Internatio...

Alex Dunn, CEO of Swig, shares insider insights on how Swig pioneered and scaled the dirty soda category from its Utah roots to a thriving national franchise. Explore key hospitality trends in the beverage and restaurant industry as Alex discusses personalization, premium fountain beverages favored by Gen Z, and how innovation drives brand authenticity and growth at scale. From franchising strategy to staying competitive amid major beverage players entering the space, this episode is packed with valuable lessons for food service professionals and hospitality insiders aiming to build bold, category-defining brands. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Elevating Drone Life, host Rob Burdick sits down with Teej Ragsdale, the visionary co-founder and CEO of RAAD, an innovative aerial intelligence network. Teej's journey from finance and crypto to renewable energy has uniquely positioned him to tackle the challenges in the drone services market. Together, we explore the significant frictions faced by drone pilots and how RAAD is revolutionizing the industry by prioritizing fair compensation, quality control, and trust-building with pilots. Discover how RAAD is preparing for the future of drone services, including adapting to regulatory changes and embracing new technologies. Teej shares his insights on the exciting opportunities ahead for pilots and the industry, emphasizing the importance of seamless client and pilot experiences. Tune in to learn about RAAD's unique approach to pilot engagement, the importance of quality control, and the future of drone operations. Want to Make Money Flying Drones? DroneU gives you the blueprint to start and grow a real drone business: FAA Part 107 prep 40+ courses on flight skills, real estate, mapping, and business Pricing guides, client acquisition, and weekly coaching Supportive community of top-tier drone pros Start here https://www.thedroneu.com Know someone ready to take the leap? Share this episode with them !! Stuck between a safe job and chasing your drone dream? Download our FREE Drone Pilot Starter Kit   Includes: FAA checklist, pricing template, and plug-and-play proposal to help you land your first client with confidence.  https://learn.thedroneu.com/bundles/drone-pilot-starter-kit  Timestamps [00:00] Introduction to RAAD and Teej Ragsdale [02:57] The Journey to Founding RAAD [05:52] Understanding the Drone Services Market [09:02] RAAD's Unique Approach to Pilot Engagement [12:00] Building Trust with Pilots and Clients [14:58] The Importance of Quality Control [18:07] Pilot Onboarding and Reputation Management [21:02] The Future of RAAD and Pilot Opportunities [27:59] Client Expectations and Data Delivery [30:55] Pilot Quality and Feedback Mechanisms [32:46] Upskilling and Training for Pilots [35:27] Pilot Requirements and Insurance [37:55] Compensation Models for Pilots [39:48] Market Demand and Sector Insights [40:42] Emerging Technologies and Future Opportunities [42:50] Creative Opportunities in Drone Operations [45:44] Processing Data and Quality Control [49:38] The Joy of Drone Flying [51:01] Client Success Stories and Operational Excellence [54:20] Adapting to Market Demands and Technology Changes [58:01] Navigating Regulatory Challenges [01:04:02] Future Opportunities in the Drone Industry

In this episode, Tommy sits down with Wes Morin, Vice President of Operations at AquiSense, a Kentucky-based water technology company recently named Small Manufacturer of the Year by the Kentucky Association of Manufacturers (KAM).AquiSense is a global leader in UV-LED water disinfection technology, designing and manufacturing systems that help provide safe, clean water across residential, commercial, industrial, and humanitarian applications.AquiSense earned the KAM Small Manufacturer of the Year Award for its innovation, operational excellence, and impact in the water technology space. Under Wes's operational leadership, the company has successfully scaled advanced manufacturing processes while maintaining quality, efficiency, and a culture of continuous improvement.From product development to production execution, AquiSense has demonstrated how a small manufacturer can compete — and lead — on a global stage. Find all Built In The Bluegrass links here https://linktr.ee/builtinthebluegrass We want to take a moment to thank our partner – the Kentucky Association of Manufacturers. For over 100 years, KAM has served our state's manufacturing industry through advocacy, workforce development, education, and training, as well as cost-saving benefits for members. Fighting for manufacturers is what KAM does best, representing the industry in both Frankfort and Washington, D.C. Whether it's advocacy, offering shipping discounts, or group health insurance, KAM has its members covered. Learn more and become a member by visiting www.kam.us.com

Featuring top hospitality leaders from Groucho's Deli, Long John Silver's, Tiki Taco, Cowboy Chicken, Crazy Pita, and Beans & Brews Coffee House, including Mehdi Zarhloul, Brittany Mercer, Eric Knott, Deric Rosenbaum, Doug Willmarth, and Tim Newton, this episode dives deep into the latest hospitality trends and technology shaping the food service industry. Recorded live at FS/TEC from Amazon Business Studios, Hospitality Hangout brings you insider insights on growth strategies, brand building, and innovating within the hospitality industry.Our guests share valuable perspectives on scaling both legacy and emerging brands while maintaining strong culture and operational excellence. The conversation covers key topics such as franchising, modernizing technology stacks, leadership best practices, digital marketing, and disciplined management needed to thrive in today's competitive food service landscape.Join us for an engaging discussion that captures the energy of FS/TEC and offers actionable advice for entrepreneurs, founders, and hospitality professionals focused on long-term growth, innovation, and staying ahead in the evolving hospitality industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kaleb Harrell, CEO and co-founder of Hawkers Asian Street Food, joins Hospitality Hangout to share hospitality insider insights on building an authentic restaurant brand rooted in Asian street food culture. Discover how understanding true hawker culture and hands-on hospitality leadership shaped Hawkers' unique growth strategy and helped the brand stay genuine without feeling like a traditional chain.In this episode, Kaleb dives into early challenges of bootstrapping, balancing multiple ventures, and system-building, giving listeners an inside look at entrepreneurial strategies in the food industry. He also discusses disciplined investment decisions and partnership dynamics, offering valuable lessons for hospitality entrepreneurs navigating growth while preserving culture.Tune in for an engaging conversation that explores emerging hospitality trends, leadership in the food service industry, and the business strategies behind one of the fastest-growing authentic food brands. This episode is packed with insider stories and lessons any entrepreneur or hospitality insider won't want to miss! Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this conversation, Richard Lewis and Adam Hanover, founders of Redwood Services, discuss their unique approach to private equity in the home services industry. They emphasize the importance of partnerships, culture, and a long-term investment strategy that prioritizes the growth and success of local businesses. The discussion covers their backgrounds, the philosophy behind their 'build to hold' strategy, and the significance of operational excellence and leadership in achieving sustainable growth. They also address the perception of private equity and the role of technology in enhancing business operations. 00:00 Introduction to Redwood Services and Its Founders 06:01 Adam Hanover's Background and Investment Philosophy 08:57 The Build to Hold Strategy in Private Equity 11:46 Partnerships and the Importance of Culture 14:56 Revenue Streams and Operational Excellence 20:55 Identifying Ideal Partner Companies 23:47 Economies of Scale vs. Local Management 32:47 Marketing and Customer Retention Strategies 38:57 Lessons Learned and Advice for New Entrepreneurs 42:08 The Role of Technology in Home Services 44:46 The Perception of Private Equity

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcoviello  

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcoviello  

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcovielloBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-mike-wagner-show--3140147/support.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today's fast-moving business landscape.Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.Along the way, Bob and Chander explore real-world examples, including the “Amazon effect,” Walmart's turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.You'll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you're looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won't want to miss.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today's fast-moving business landscape.Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.Along the way, Bob and Chander explore real-world examples, including the “Amazon effect,” Walmart's turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.You'll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you're looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won't want to miss.

Mark Politzer, CEO of Norms Restaurants and a prominent figure among hospitality insiders, shares his extraordinary journey in the food service industry on Hospitality Hangout. From starting as a dishwasher to leading a beloved Southern California diner, Mark talks about the hospitality strategies and leadership principles that sustain Norms' 76-year legacy. Featuring insights on maintaining a multi-generational workforce and fostering long-term loyalty, this episode explores how industry trends shape consistency and culture in established hospitality brands. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome back to the Alt Goes Mainstream podcast.Today's episode dives into the nuances of enterprise software and how to build a scaled specialist alternative asset manager.We sat down in Vista's NYC office with David Breach, Vista's President and Chief Operating Officer.David sits on Vista's Executive Committee, the firm's governing and decision-making body for matters affecting its overall management and strategic direction as well as the firm's Private Equity Management and Vista's Private Equity Funds' Investment Committees. David is also the Co-CEO of VistaOne, Vista's evergreen private equity vehicle, and serves on the Investment Committee and Board of Directors. He also sits on the boards of Vista portfolio companies Jamf, Solera, and Stats Perform.David, who has been instrumental in helping the firm chart its growth path to over $100B in AUM, joined Vista in 2014 after as a career as a Partner at law firm Kirkland & Ellis, where his practice focused on the representation of private equity funds in all aspects of their business. David was a member of K&E's 15-person global executive management committee and a founding partner of its San Francisco office.David and I had a fascinating and thought-provoking conversation about private markets and Vista's evolution as a firm: How and why Vista has become a “scaled specialist.”The journey from $13B in AUM to $100B.The opportunity in enterprise software investing and how enterprise software is an expanding market opportunity.The reason why Vista decided to build out a dedicated wealth solutions business.How firms can differentiate in the wealth channel.How firms can be measured and thoughtful with how they build evergreen solutions.The opportunity for large companies to adopt GenAI for cost-savings and revenue generation.The skills that might be valuable in the age of AI.Thanks David for coming on the show to share your wisdom and expertise in private markets.Show Notes00:00 Introduction to our Sponsor, Ultimus01:59 Welcome to the Alt Goes Mainstream Podcast02:07 Introducing David Breach03:30 David Breach's Career Journey05:22 Transition to Vista Equity Partners06:03 Joining Vista and Initial Impressions06:30 Vista's Vision and Growth09:03 Operational Excellence at Vista10:35 Investment Strategy and Alignment13:27 Scaling Vista's Operations16:44 Building Vista's Wealth Business17:04 Vista's Core Values and DNA19:29 Strategic Decisions in Wealth Management20:19 Educating on the Wealth Space20:46 Modeling and Investment Decisions21:42 Hiring and Team Building22:07 Balancing Opportunity and Capacity22:29 Evaluating Firm's Commitment23:47 Institutional Investors' Concerns24:48 Addressing Investor Concerns25:22 Industry Trends in Private Markets26:16 The Growth of Private Software Companies28:46 The Resilience of Software Businesses29:36 Diversification in Software Investments30:33 The Role of Generative AI in Software32:54 Operational Improvements with GenAI33:32 Product Enhancements with GenAI33:49 Agentification of Software34:51 Financial Impact of AI on Software Companies36:41 GenAI in Middle Market Companies37:25 Vista's Edge in GenAI38:27 CEO Perspectives on GenAI39:04 Encouraging AI Adoption in Companies42:37 The Human Element in the Age of AI43:26 Preparing Teams for AI Integration45:37 Advising Wealth Managers on GenAI48:26 Vista's Vision for the Future49:49 Building a Software Investing Factory50:42 Excitement for the FutureEditing and post-production work for this episode was provided by The Podcast Consultant.A word from AGM podcast sponsor, Ultimus Fund SolutionsThis episode of Alt Goes Mainstream is brought to you by Ultimus Fund Solutions, a leading full-service fund administrator for asset managers in private and public markets. As private markets continue to move into the mainstream, the industry requires infrastructure solutions that help funds and investors keep pace. In an increasingly sophisticated financial marketplace, investment managers must navigate a growing array of challenges: elaborate fund structures, specialized strategies, evolving compliance requirements, a growing need for sophisticated reporting, and intensifying demands for transparency.To assist with these challenging opportunities, more and more fund sponsors and asset managers are turning to Ultimus, a leading service provider that blends high tech and high touch in unique and customized fund administration and middle office solutions for a diverse and growing universe of over 450 clients and 1,800 funds, representing $500 billion assets under administration, all handled by a team of over 1,000 professionals. Ultimus offers a wide range of capabilities across registered funds, private funds and public plans, as well as outsourced middle office services. Delivering operational excellence, Ultimus helps firms manage the ever-changing regulatory environment while meeting the needs of their institutional and retail investors. Ultimus provides comprehensive operational support and fund governance services to help managers successfully launch retail alternative products.Visit www.ultimusfundsolutions.com to learn more about Ultimus' technology enhanced services and solutions or contact Ultimus Executive Vice President of Business Development Gary Harris on email at gharris@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.

André Vener shares the inspiring hospitality story behind DogHaus—from a late-night idea to a nationally recognized food brand. Discover industry trends in food service and hospitality strategies as André discusses the importance of food quality, guest experience, and how entertainment blends seamlessly with hospitality. This episode explores key investment and scaling strategies to grow a brand without losing its original soul. André also shares his experiences working with celebrity partners like Jake Paul and highlights why relationships and trust are just as crucial as business strategy in the hospitality industry. Perfect for entrepreneurs and hospitality professional's eager for insider insights and emerging brand success stories. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Across industries, teams are solving massive, complex challenges — but too often, those breakthroughs stay hidden inside their organizations. The IISE Innovation Cup, sponsored by the University of Tennessee Knoxville, changes that. It gives teams a global stage to showcase measurable results, real-world impact, and the power of industrial and systems engineering in action.In this episode of Problem Solved, we take you inside the Innovation Cup- what it is, why it matters, and what great innovation truly looks like.You'll hear from: • Tom Mazzone, Innovation Cup committee member, on why the Cup exists and how it elevates ISE work • Aniket Ramekar (Mayo Clinic), on the digital door-sign project that transformed clinical workflows • Rishabh Bhandawat (Smurfit WestRock), on optimizing spare-parts inventory • Bill Harrington, Innovation Cup committee member, on the criteria that separate a good project from a great oneWhether you work in healthcare, manufacturing, supply chain, aerospace, or continuous improvement, this episode will inspire you to look at your systems in a new way — and maybe even submit your own project.Submissions for the IISE Innovation Cup are now open.Learn more about the IISE Innovation Cup.Bill Harrington's unedited interview on IISE Innovation Cup judging criteria:https://youtu.be/fHlwnq74HqwMake sure you subscribe to Problem Solved so you never miss an episode!Learn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

Kelli Valade, CEO of Denny's and a leading hospitality insider, shares her purpose-driven leadership approach, and the powerful role hospitality plays beyond the dining room. In this special No Kid Hungry miniseries episode, explore how Denny's commitment to fighting childhood hunger through a 15-year partnership and signing the CEO Pledge highlights impactful hospitality trends. Kelli dives into building culture at a legacy brand, staying relevant across generations, and leading with empathy in the food service industry. Discover insider insights into how hospitality strategies can serve communities and develop future leaders in this inspiring conversation. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Episode Summary In this solo episode of Business Coaching Secrets, Karl Bryan dives deep into a heartfelt tribute for his late business partner, Adrian Osh, highlighting the profound lessons learned from their collaboration. Karl then tackles practical listener questions, unpacking the realities of selling a home to fund retirement, offering advice for high-budget marketing campaigns, and providing a grounded view on integrating AI into business operations. He closes the episode with powerful mindset strategies for handling anxiety, depression, and the importance of presence, especially for ambitious business coaches. Key Topics Covered 1. Lessons from Adrian Osh's Legacy Karl shares an emotional reflection on what made Adrian Osh an outstanding team player, business partner, and mentor. He spotlights Adrian's quiet leadership, relentless work ethic, and the transformative power of being the "exception." 2. The Truth About Downsizing for Retirement A listener's question about selling a $1.5M home to buy a $750K condo triggers an honest discussion about the myth of "freeing up cash" through downsizing. Karl outlines all the often-overlooked costs and emotional pitfalls, and suggests alternative, wealth-building strategies. 3. Coaching High-Eight-Figure Clients with a Seven-Figure Marketing Budget Karl explains why branding, not features or direct response, is what separates great marketing at scale. He delves into Apple, Nike, and Tony Robbins as branding masters, and shows how to craft a compelling "through line" grounded in company values. 4. How to Actually Integrate AI in Your Coaching Business Karl delivers a reality check: stop chasing new AI tools and focus on operational fundamentals. He emphasizes designing processes and going "a mile deep" in workflow, rather than constantly seeking the next shiny technology. 5. Mindset and Presence: Managing Ambition, Anxiety, and Depression The episode wraps up with actionable mental wellness insights, including the importance of presence, the unavoidable link between ambition and anxiety, and practical self-care routines for the busy business coach. Notable Quotes "Building a business is not about being hyped up with excitement. It's being cool, calm, and collected when things go sideways." "Vanity metrics… they're kind of for the idiots. What really matters is clients in the door, retention, and cash hitting the bank account." "More companies go out of business from growth than lack of sales. It's growth without systems and foresight that does them in." "The highest level of marketing is branding… if you're doing your job right, people know what you stand for." "The money isn't in the buying or selling—it's in the waiting." "Focus is about eliminating distractions. With AI, everyone chases new and next, but the power is in going a mile deep." "Your presence is the greatest gift you can give your loved ones—and yourself." Actionable Takeaways Don't Romanticize Selling Assets for Quick Cash: Factor in all transaction costs and emotional realities before downsizing a home in retirement. Consider keeping existing property and leveraging it for rental income and long-term wealth. Build Brands, Not Just Campaigns: Anchor your marketing strategy in your core values and "through line" message—like Nike's "Just Do It" or Apple's "Think Different." Features and specs won't win at scale. Go Deep, Not Wide with AI: Maximize your existing AI tools for operational clarity before pursuing every latest update. Map out workflows, document processes, and resist the urge to chase novelty. Channel Ambition, Manage Anxiety: Remember anxiety comes with ambition. Rather than trying to eliminate it, learn to manage it through gratitude, presence, and regular self-care (walks, meditation, sunlight). Practice Presence in Relationships and Work: Intentionally slow down, step outside, and fully engage with your loved ones—especially during holidays. Presence is the antidote to time "flying by." Structure for Compounding Improvement: Success (in business and using AI) is about small, incremental improvements measured, tracked, and refined over time. Resources Mentioned Profit Acceleration Software™ – Built by Karl Bryan for compounding growth in any business. Focus.com – Home of the Profit Acceleration platform and business coaching tools. Classic Branding Campaigns: Nike ("Just Do It") Apple ("Think Different") Tony Robbins' "Mastery University" AI Tools: ChatGPT Grok Recommended Mindset Practices: Meditation (10 minutes daily) Gratitude journaling Walking outside, grounded and phone-free If you enjoyed the episode, please subscribe, share with a fellow coach, and leave a review. See you next week on Business Coaching Secrets! Ready to elevate your coaching business? Don't wait! Listen to this episode now and make strides towards your goals. Visit Focused.com for more information on Profit Acceleration Software™ and join our community of thriving coaches.

In this episode of the Fearless Mindset Podcast, we dive into the nuances and challenges of the Executive Protection (EP) field. The discussion covers the importance of having a clear plan, the necessity of execution in business, and the distinction between W2 and 10-99 employment in EP. The guests share their personal experiences and the inherent instability in the industry due to client indecisiveness and financial hesitations. They emphasize the value of trust and persistence in building business relationships and highlight the benefits of running a boutique agency. The conversation also delves into generational differences in job satisfaction and the importance of process-oriented business strategies. Finally, they discuss the impact of networking events and the role of referrals in business growth.Key TakeawaysExecution is more important than ideas—success comes from acting, not just planning.Trust and relationships are foundational in business, but take time to build.The security/executive protection industry is challenging, with little stability and a need for constant hustle.Adaptability and having a clear plan are critical for business survival and growth.Most business growth comes from referrals and word of mouth, not just visibility.Notable Quotes"It all boils down to execution. The better you execute it or even just attempt to execute it, the easier it's gonna be.""Without the trust piece, you're just another company.""Business is hard. It's not for the faint of heart. Most of them fail in the first two years.""If I can save a veteran from committing suicide, it's worth it. And that's why I do what I do.""Trust doesn't come overnight."To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen on major podcasting platforms such as Apple, Google Podcasts, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Don Kieffer has spent more than fifty years redesigning how real work gets done. In this episode, he explains why so many improvement efforts stall—and how Dynamic Work Design offers a clearer, more practical way forward. Episode page with video, transcript, and more Don traces his path from machinist to Vice President of Operational Excellence at Harley-Davidson and senior lecturer at MIT Sloan. He shares what he learned working with Toyota legend Hajime Oba, including the moment he realized that copying Toyota's rituals was the wrong goal. The real power, he argues, lies in understanding the thinking behind great work design. We break down the five principles of Dynamic Work Design—solving the right problem, structuring for discovery, connecting the human chain, regulating flow, and making work visible—and discuss how they apply far beyond the factory floor. Don explains why intellectual work is “almost infinitely compressible,” why executives misdiagnose morale problems, and why most leaders can draw their org chart but not the actual flow of work. Along the way, he shares stories from Harley, MIT, and client organizations that learned to shift from firefighting to flow. His message is consistent: when you redesign the work, you change the culture. Engagement follows the system, not the other way around. This episode pairs well with Episode 538 with Nelson Repenning and is essential listening for leaders trying to improve performance, reduce frustration, and create environments where people can do their best work. Key ideas • Copying Toyota's practices isn't the same as understanding Toyota's thinking • Why Dynamic Work Design starts with a specific problem—not a program • How to create real-time management systems in knowledge-work environments • Why most dysfunction is a work-design issue, not a people issue • How better work design restores flow, learning, and joy in the work Representative Quotes “Five percent of the problem is people. Ninety-five percent is bad work design.” “Most executives can draw the org chart, but not the work.” “Intellectual work is almost infinitely compressible.” “Culture emerges from how the work is designed—not from what leaders say.”

Jennifer Dodd, CEO of Main Squeeze Juice, shares her journey and insights into building an emerging brand within the food industry. Dive deep into hospitality trends around wellness-driven concepts, cold-pressed juice, and gut health, and discover how this innovative approach transforms food service experiences.Jennifer breaks down what sets Main Squeeze apart—from fresh, unpasteurized juice with a six-day shelf life to catering to fitness enthusiasts and GLP-1 users. She reveals the importance of educating customers on raw versus pasteurized juice and how plant-based options continue to expand in the growing wellness market.This episode also explores business strategies including leadership, franchise growth, and non-traditional expansion, giving listeners insider insights into the hospitality and food industry. Tune in for a compelling discussion on building a wellness-driven brand amid evolving industry trends. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, host Nick Portillo speaks with David Youngberg, CEO of Stonefire Grill, for an insightful conversation about the vast opportunities in the food service industry. Drawing on a career that spans more than 40 years, Youngberg shares how a commitment to operational excellence has been the cornerstone of his success. He reflects on his early days as a grill cook at McDonald's, where he first developed a deep understanding of restaurant operations.Together, Nick and David explore the evolving food service landscape, highlighting both time-tested practices and innovative strategies that are key to thriving in today's market. RESOURCESPortillo SalesCONTACT Nick: nick.portillo@portillosales.com

In this Best of 2025 episode, David Alemian discusses boosting hospital profits & mastering talent retention for financial & operational excellence. 

Amy Hom, COO of Barcelona Wine Bar and a recognized hospitality insider, shares her leadership journey and insights into navigating hospitality trends through talent development and brand expansion. From early experiences at major food service brands to shaping the culture at Barcelona Wine Bar and its new concept Corsica Wine Bar, Amy outlines how investing in people drives success. She discusses mentorship, emerging leaders, and strategic hospitality strategies that foster long-lasting careers and strong talent pipelines. Tune in for a deep dive into industry trends and insider insights on scaling multi-unit operations while preserving brand identity, delivering valuable lessons for hospitality entrepreneurs and food industry professionals alike. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Drop in CEO podcast, host Deb Coviello welcomes Joe Bockerstette, Managing Partner at Business Enterprise Mapping. Joe shares his journey from engineering to consulting, angel investing, and leading transformative workflow improvements for organizations. Together, they discuss the realities of process management, the challenges of change leadership, and practical advice for business leaders seeking sustainable growth and peace of mind. Episode Highlights: [1:00] Joe Barker’s career journey: from engineering to consulting and angel investing [9:00] The realities and risks of angel investing for entrepreneurs and investors [17:00] Mapping business processes: identifying “red clouds” and driving organizational change [24:30] Real-world example: Transforming a marketing firm’s operations and achieving peace of mind Joe Bockerstette is the Managing Partner of Business Enterprise Mapping in Phoenix AZ., a professional services firm delivering transformative workflow improvement. He has more than 30 years’ experience as a CEO, business consultant, and private equity/angel investor. Joe was previously a Consulting Partner with PwC, co-founded a private equity firm, Equity Management Group and was the first Managing Partner of the Main Street Venture Fund, an angel pledge fund in Indiana. Joe holds a BS degree in Engineering from the University of Cincinnati, and an MBA from Xavier University. He has served as a director on a variety of public, private, and non-profit boards and has co-authored three books, Attracting an Angel, How to Get Money from Business Angels and Why Most Entrepreneurs Don't, Time Based Manufacturing and Red Cloud Road, How Strategic Process Management Drives Competitive Advantage. Company Website: www.businessmapping.com LinkedIn: https://www.linkedin.com/in/joe-bockerstette-86875a17 For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

Suzie Tsai, CEO of Bonchon Chicken, joins Hospitality Insiders to share captivating insights into one of the most iconic Korean fried chicken brands shaping hospitality trends worldwide. Dive into the science behind perfect twice-fried chicken, explore Bonchon's explosive growth through word-of-mouth, and learn about bold hospitality strategies driving their global expansion. Suzie also discusses innovative flavor development, the impact of K-culture on younger diners, and why kimchi might be the new natural wonder for health-conscious food lovers. This episode blends industry insights, business strategy, and memorable moments, making it essential listening for anyone passionate about the food service and hospitality industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Richard and Caitlin break down a four-part framework for practice vision—anatomy/scale, philosophy of care, team culture, and life design—and show how to use it to drive buy-in, staffing math, and bottleneck-based prioritization. Learn cadence tips for communicating vision, preventing change fatigue, and creating clear pivot points that reduce burnout.

Matt Faircloth interviews Todd Dexheimer, a multifamily and assisted living operator focused on steady, fundamentals-driven investing. Todd breaks down how he thinks about market selection—favoring job and population growth, sane rent-to-income ratios, and controlled new supply over “sexy” boom-bust metros. He then walks through a massive 99-unit value-add on the Mississippi River in the Twin Cities, where he transformed a mismanaged, dated asset into a lifestyle property with standout amenities and stronger rents. Todd also shares the hard lessons from scaling into assisted living—losing seven figures before dialing in operations—and why controlling payroll, culture, and leadership are everything in that business. Todd DexheimerCurrent role: Principal, Endurus Capital and VitaCare LivingBased in: St. Paul, MinnesotaSay hi to them at: https://www.enduruscapital.com/ | YouTube | LinkedIn Alternative Fund IV is closing soon and SMK is giving Best Ever listeners exclusive access to their Founders' Shares, typically offered only to early investors. Visit smkcap.com/bec to learn more and download the full fund summary. Join us at Best Ever Conference 2026! Find more info at: https://www.besteverconference.com/  Join the Best Ever Community  The Best Ever Community is live and growing - and we want serious commercial real estate investors like you inside. It's free to join, but you must apply and meet the criteria.  Connect with top operators, LPs, GPs, and more, get real insights, and be part of a curated network built to help you grow. Apply now at⁠ ⁠⁠⁠www.bestevercommunity.com⁠⁠ Podcast production done by⁠ ⁠Outlier Audio⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Apply for the May 2026 Japan Leadership Experience—https://kbjanderson.com/japantrip/Where is your primary focus as a leader, change practitioner, or organization? Getting business results? Improving processes? Or developing people? What if the real key to lasting business success isn't found in metrics or milestones—but in how you create a culture that nurtures people and their problem-solving capabilities? In this episode I explore what it really takes to deliver sustainable organizational success, and why building a people-centered learning culture—one where developing others isn't an afterthought, but the foundation that enables operational excellence and, ultimately, better business outcomes.Effective leadership begins when you shift from managing results to developing people—creating the conditions for continuous improvement, engagement, and growth.When you put people first, results follow.Whether you are a senior executive, lean practitioner, or team leader, that's how you build organizations that learn, adapt, and thrive—today and for generations to come.YOU'LL LEARN:How Toyota's philosophy of Monozukuri wa hitozukuri (“We make people so we can make things”) shapes a people-first culture of learning and improvementWhy focusing on people → process → results (not the reverse) drives lasting impact across teams and organizationsThe interdependence of three qualities that support business success  —quality of people development, quality of work, and quality of results – to create sustainable impact Insights from real leaders about how shifting from results-focused to people-focused leadership led to  significant measurable improvement in business outcomesHow to model intentional leadership practices to develop people, foster engagement, and sustain a culture of continuous learning and improvementIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/58 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Leadership Experience: kbjanderson.com/japantripTIMESTAMPS FOR THIS EPISODE:01:51 What leadership with purpose truly means02:06 Why Toyota's motto, “ The only secret to Toyota is its attitude towards learning,” is its secret to success03:18 Three interrelated qualities that determine lasting business success represented by a pyramid03:45 [Third level] Results - The outcomes customers see04:12 [Second level] Process - The technical and operational systems that make the work flow better04:37 [First level] People - The foundation that nurtures people, problem-solving, and learning05:28 Why the Western approach is backwards when it comes to people, processes, and results06:50 The meaning of the quote, “profit is excrement,” that captures the backwardness of the usual business approach to success07:39 The difference between lean as a transactional toolkit versus a way of nurturing people and problem solving at all levels07:53 Why putting people first is not just in Japan or for Toyota leaders08:41 Leaders who put people first as the foundation for success10:12 The challenge in putting people first10:38 An example from Gustavo of why our intentions and our actions are aligned12:29 Gustavo's realization that he had a people engagement problem13:20 The positive results in engagement when he focused on people first14:08 What leadership in action looks like14:35 What it really means to create a chain of learning across your organization15:00 The two pillars of the Toyota Way15:43 Three questions to ask yourself as you reflect on this episode16:26 Questions to ask your people to create a cycle of reflection and continuous improvement17:13 How to build organizations and leaders that last Apply for the May 2026 Japan Leadership Experiencehttps://kbjanderson.com/japantrip/

Scott Lawton, Co-Founder and Chairman of BarTaco, joins to share his unique journey from busboy to a leader in the food industry. In this episode, Scott offers insider insights on hospitality strategies, the importance of brand culture, and scaling a lifestyle-focused restaurant business. He reflects on industry trends that have shaped his approach, including his time at Tribeca Grill and the founding of Barcelona Wine Bar. Scott also discusses the sale and revival of BarTaco, highlighting key lessons learned and opportunities for growth in the hospitality landscape. Tune in for an engaging conversation filled with practical wisdom and a deep dive into hospitality business growth and culture. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

If you've ever shipped an AI feature that looked great in testing — only to watch it behave unpredictably in production — you're not alone.In this episode of IT Visionaries, host Chris Brandt talks with Lawrence Jones, Founding Engineer at incident.io, about the critical gap between AI that demos well and AI that works under pressure. Lawrence shares how his team designs tools that help engineers respond faster, learn from failure, and build systems that don't crumble when it counts. CHAPTERS / KEY MOMENTS00:00 - AI Chaos & The Mike Tyson Rule00:58 - Meet Lawrence Jones of Incident.io03:14 - From FinTech Outages to Incident Response06:22 - The Biggest Mistake in Incident Management09:08 - Training for Chaos: Game Day Simulations10:31 - Inside the AI SRE System13:01 - What SRE Really Means16:23 - From Prototype to Production AI20:27 - Keeping Up with AI's Rapid Evolution22:50 - Understanding Vector Databases & Embeddings28:34 - The Architecture Problem: Chaining Prompts at Scale36:11 - Measuring AI Performance & Reliability44:02 - The Future of SRE Meets AI52:10 - Lessons from Real Incidents56:42 - Final Thoughts: Building AI That Works -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Here's the problem — running a restaurant that serves thousands with consistency and care isn't easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.

Debbie Stroud, President and CEO of Whataburger, shares her unique hospitality leadership journey, guiding one of America's most iconic brands into a future driven by hospitality strategies and a people-first culture. In this episode, we explore Whataburger's 75-year legacy, insider insights into balancing growth with authenticity, and emerging hospitality trends that inspire innovation and team motivation. Discover how listening and care are at the heart of Whataburger's success and what it takes to lead with pride in today's dynamic food service industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What You'll Learn:The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/processThe definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillmentWhy tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillmentHow Essendant repositions fulfillment from cost center to growth enabler, leveraging digital teams and marketplace expertiseWhen to accelerate 3PL expansion versus stabilize and optimize existing operations, anchored on clear value and identity assessmentThe realities and opportunities around Seller Fulfilled Prime, including network scale, inventory optimization, and performance requirementsKey operational metrics beyond OTIF, including inventory health and profitability by channel, critical in managing complexityPeak season outlook: early marketplace promotions, supply chain stability, and the goal to flatten the demand curve for better operational controlHighlights00:00 – Guest Introduction & Industry Background01:00 – Consistencies & Changes Over Two Decades in Fulfillment03:00 – Defining Connected Commerce & Its Strategic Objectives 05:00 – Common Fulfillment-Tech Challenges & Silo Breakdown07:00 – Unlocking Fulfillment as a Revenue Lever, Not Just Cost Center 10:00 – When to Accelerate vs. Stabilize 3PL Operations14:00 – Procurement & Evaluation Dynamics in Mid-Market Deals17:00 – Seller Fulfilled Prime: Market Demand & Execution Challenges22:00 – Focused Operational Metrics to Drive Business Outcomes28:00 – Peak Season Predictions & Advice 30:30 – Closing Thoughts & Contact Info  Quotes:[00:02:00]: “The things that remain consistent would certainly be focusing on the end consumer... building the right team around us to align with that strategy and then making sure that we had the right processes.” - Patrick Allard [00:04:00]: “Connected commerce to us is really about creating that frictionless end-to-end ecosystem... from product discovery through the purchase cycle, all the way through fulfillment, delivery, final mile returns.” - Patrick Allard [00:10:00]: “How do we know when to pour gas on the fire and really go for expansion, and when is it time to maybe take a step back, pause, and get the house in order?” - Dan [00:19:00]: “There's still quite a bit of pain for the larger brand retailers that might have a really good dominant market and brand recognition, but where they want the prime badge, but having that inventory all locked up in Amazon...puts them in a financial challenge.”- Patrick Allard [00:23:00]: “There's a million things you can track and it is data overload... but the key is focusing on promise metrics, inventory health, and profitability by channel.”- Patrick Allard About the Guest:Patrick Allard is President of Fulfillment Services at Essendant, driving the transformation of a traditional B2B distributor into a connected commerce powerhouse. With over 20 years in e-commerce and logistics, Patrick has held leadership roles at Newgistics, Pitney Bowes, and Radial. His expertise spans M&A integrations, fulfillment scalability, multi-channel retail logistics, and leveraging fulfillment as a revenue growth lever rather than simply a cost center.Links Mentioned:Essendant Fulfillment Services: https://www.essendant.com/ Patrick Allard LinkedIn: https://www.linkedin.com/in/patrick-allard-04657111/ Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

WM serves 20 million customers by executing a unified, purpose-driven strategy. But how does a company of this scale truly guarantee reliable service? This week on The Modern Customer Podcast, Michael Watson, SVP and Chief Customer Officer at WM, explains this strategy. He details the company's unique operational model, which integrates sales, revenue, and customer experience functions under his leadership—a forward-thinking strategy that breaks down the departmental silos common in large enterprises. This powerful alignment allows WM to drive profitable growth while relentlessly championing environmental and customer responsibility, offering a crucial lesson for listeners. Learn how operational rigor and a People-First culture are the ultimate accelerators for profitable growth. Don't miss this one! Tune in now! Visit WM's website to learn more: https://www.wm.com/ Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.

From Zocdoc to Cascade, COO Anna Elwood breaks down the systems, rhythms, and AI tools that turn chaos into execution. In this episode of Between Two COOs, Michael sits down with Anna Elwood, COO of Cascade, the strategy-execution platform helping companies turn plans into results.Anna shares how she evolved from Broadway actor to operator, scaling companies like Zocdoc, Knotel, and Teachable before joining Cascade to build the muscle of strategy execution. She explains how to create an “operating rhythm” that keeps teams aligned across time zones, the tension between governance and red tape, and how Cascade helps leaders link vision to measurable execution.The conversation dives deep into AI's role in operations, the future of hybrid work, and what it takes to move from chaos to clarity in a global startup. Anna's storytelling — especially her account of leading through Superstorm Sandy — highlights what real-time operational leadership looks like when everything goes sideways. Timestamps00:00 – Intro & sponsor01:00 – The chaos of Superstorm Sandy02:00 – Anna's journey: from theater to tech06:00 – The making of a generalist10:00 – Joining Cascade and fixing retention11:00 – Creating a “working rhythm”14:00 – Governance vs. red tape17:00 – The 5 pillars of strategic maturity19:00 – Turning strategy into execution24:00 – How Cascade uses AI internally28:00 – OKRs, KPIs, and strategy frameworks33:00 – Who owns strategy?36:00 – Rebuilding a business overnight43:00 – Closing thoughts Between Two COO's - https://betweentwocoos.com Episode Website - https://betweentwocoos.com/anna-elwood-coo-cascadeAnna Elwood on LinkedIn - https://www.linkedin.com/in/annaelwoodMichael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514 

Send us a textMost people tap out when the work gets boring, not when it gets hard. That's the opening. In this Mindset Café episode, we unpack how to outlast boredom long enough to compound results: the “bored vs. hard” distinction, the wealth equation of volume over time, crossing the boredom threshold, frictionless routines, input scoreboards, streak mechanics, batching and templates, environment design, anti-quitting contracts, the J-curve of delayed payoffs, and the identity shift that makes finishing boring reps your default. If you want outsized outcomes, master monotony and scale it.Support the showThanks for listening & being part of the Mindset Cafe Community.----------------------------------------------Connect With Devan:https://www.devangonzalez.com/connect----------------------------------------------Follow On Instagram https://www.instagram.com/devan.gonzalez/https://www.instagram.com/mindsetcafepodcastLet me know what topics or questions you want covered so we can help you achieve your goals faster.----------------------------------------------P.S. If you're not already a part of the The Mindset Cafe Community Page I would love to have you be a part of the community, and spread your amazing knowledge. The page is to connect and network with other like minded people networking and furthering each other on our journeys!https://www.facebook.com/groups/themindsetcafe/

Nick presents founders and business owners with a powerful diagnostic tool—the Business Model Diagnosis—to address stalled growth, which is often mistakenly attributed to poor marketing or sales. He breaks down the five core components of any successful business model—Customer Segments, Value Proposition, Revenue Model, Delivery Mechanism, and Operational Excellence—and presents 15 key questions designed to evaluate and optimise the entire business engine KEY TAKEAWAYS Stalled growth is often a symptom of a broken business model (the core engine of the business) and not just a marketing or sales problem, requiring a shift in perspective to look at the business from a higher, 30,000-foot perspective. The business model is comprised of five core, interrelated components: Customer Segments, Value Proposition, Revenue Model, Delivery Mechanism, and Operational Excellence. A powerful strategy is to trim product lines and audiences and "cut to your most profitable customer" to reduce complexity and focus resources on what is driving the most valuable growth. Founders can unlock rapid growth by re-engineering the revenue model, which includes adding recurring revenue, introducing tiered pricing, or offering performance-based upsells to increase order value and customer lifetime value. BEST MOMENTS "If growth is stalled, it's probably not your sales team, it's probably not your marketing funnel either. The truth, most of the time from my experience, is your business model. So let's fix that today." "You don't need perfect scores, but if you've got weak points across, as I said, two to three of these areas, that's likely the root cause of your growth issues for now." "When your business model is right, everything else gets easier. When it's wrong, nothing works. So you've got to fix the business model first." VALUABLE RESOURCES To get your copy of Nick's new book go to http://bit.ly/4ngC2hO Exit Your Business For Millions - Download This Guide: ⁠go.highvalueexit.com/opt-in ⁠ Nick's LinkedIn: ⁠https://highvalueexit.com/li⁠ Nick Bradley is a world-renowned author, speaker, and business growth expert, who works with entrepreneurs, business leaders, and investors to build, scale and sell high-value companies. He spent 10+ years working in Private Equity, where he oversaw 100+ acquisitions, 26 exits, and over $5 Billion in combined value created. He has one of the top-ranked business podcasts in the UK (with over 1m downloads in over 130 countries). He now spends his time coaching and consulting business owners in building and scaling high-value business towards life-changing exits. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

In this conversation, Eric Malzone and Tony Scrimale dive into the evolving fitness landscape, focusing on the rise of high value, low price (HVLP) gyms, the role of private equity, and the critical importance of operational excellence. Tony draws from his 28 years of industry experience to share insights into the growth of CR Fitness and its unique approach to personal training and member integration. They also discuss challenges and opportunities for independent operators, highlighting the importance of collaboration to better serve the deconditioned population. The discussion sheds light on the future of fitness, underscoring the need to adapt to market trends while maintaining a strong sense of community. Key Takeaways Tony Scrimale has 28 years of experience in the fitness industry. CR Fitness emphasizes personal training and seamless member integration. The HVLP model is shifting toward larger gym spaces with added amenities. Private equity is driving significant growth in fitness brands. Consolidation among major brands is an increasing trend in the industry. Independent operators should carefully evaluate acquisition offers from larger brands. Operational excellence is a cornerstone of CR Fitness's success. Trainers at CR Fitness are empowered to build strong client relationships. The future of fitness will focus heavily on serving the deconditioned population. Industry collaboration is crucial for sustainable, long-term succes https://www.sportalliance.com/en/perfect-gym/  https://www.withflex.com/