Podcasts about Operational excellence

In this episode, Tommy sits down with Wes Morin, Vice President of Operations at AquiSense, a Kentucky-based water technology company recently named Small Manufacturer of the Year by the Kentucky Association of Manufacturers (KAM).AquiSense is a global leader in UV-LED water disinfection technology, designing and manufacturing systems that help provide safe, clean water across residential, commercial, industrial, and humanitarian applications.AquiSense earned the KAM Small Manufacturer of the Year Award for its innovation, operational excellence, and impact in the water technology space. Under Wes's operational leadership, the company has successfully scaled advanced manufacturing processes while maintaining quality, efficiency, and a culture of continuous improvement.From product development to production execution, AquiSense has demonstrated how a small manufacturer can compete — and lead — on a global stage. Find all Built In The Bluegrass links here https://linktr.ee/builtinthebluegrass We want to take a moment to thank our partner – the Kentucky Association of Manufacturers. For over 100 years, KAM has served our state's manufacturing industry through advocacy, workforce development, education, and training, as well as cost-saving benefits for members. Fighting for manufacturers is what KAM does best, representing the industry in both Frankfort and Washington, D.C. Whether it's advocacy, offering shipping discounts, or group health insurance, KAM has its members covered. Learn more and become a member by visiting www.kam.us.com

Featuring top hospitality leaders from Groucho's Deli, Long John Silver's, Tiki Taco, Cowboy Chicken, Crazy Pita, and Beans & Brews Coffee House, including Mehdi Zarhloul, Brittany Mercer, Eric Knott, Deric Rosenbaum, Doug Willmarth, and Tim Newton, this episode dives deep into the latest hospitality trends and technology shaping the food service industry. Recorded live at FS/TEC from Amazon Business Studios, Hospitality Hangout brings you insider insights on growth strategies, brand building, and innovating within the hospitality industry.Our guests share valuable perspectives on scaling both legacy and emerging brands while maintaining strong culture and operational excellence. The conversation covers key topics such as franchising, modernizing technology stacks, leadership best practices, digital marketing, and disciplined management needed to thrive in today's competitive food service landscape.Join us for an engaging discussion that captures the energy of FS/TEC and offers actionable advice for entrepreneurs, founders, and hospitality professionals focused on long-term growth, innovation, and staying ahead in the evolving hospitality industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Kaleb Harrell, CEO and co-founder of Hawkers Asian Street Food, joins Hospitality Hangout to share hospitality insider insights on building an authentic restaurant brand rooted in Asian street food culture. Discover how understanding true hawker culture and hands-on hospitality leadership shaped Hawkers' unique growth strategy and helped the brand stay genuine without feeling like a traditional chain.In this episode, Kaleb dives into early challenges of bootstrapping, balancing multiple ventures, and system-building, giving listeners an inside look at entrepreneurial strategies in the food industry. He also discusses disciplined investment decisions and partnership dynamics, offering valuable lessons for hospitality entrepreneurs navigating growth while preserving culture.Tune in for an engaging conversation that explores emerging hospitality trends, leadership in the food service industry, and the business strategies behind one of the fastest-growing authentic food brands. This episode is packed with insider stories and lessons any entrepreneur or hospitality insider won't want to miss! Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this conversation, Richard Lewis and Adam Hanover, founders of Redwood Services, discuss their unique approach to private equity in the home services industry. They emphasize the importance of partnerships, culture, and a long-term investment strategy that prioritizes the growth and success of local businesses. The discussion covers their backgrounds, the philosophy behind their 'build to hold' strategy, and the significance of operational excellence and leadership in achieving sustainable growth. They also address the perception of private equity and the role of technology in enhancing business operations. 00:00 Introduction to Redwood Services and Its Founders 06:01 Adam Hanover's Background and Investment Philosophy 08:57 The Build to Hold Strategy in Private Equity 11:46 Partnerships and the Importance of Culture 14:56 Revenue Streams and Operational Excellence 20:55 Identifying Ideal Partner Companies 23:47 Economies of Scale vs. Local Management 32:47 Marketing and Customer Retention Strategies 38:57 Lessons Learned and Advice for New Entrepreneurs 42:08 The Role of Technology in Home Services 44:46 The Perception of Private Equity

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcoviello  

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcoviello  

Cincinnati native Deborah Coviello (a.k.a The Drop In CEO ) talks about her latest release “The CEO's Compass: Your Guide To Get Back on Track” as to lift up CEO's by exploring their hero's journey through the unknown guiding to their own piece of mind and stop chasing results! Deb is also the founder of Illumination Partners providing clients with 25+ years experience and strategy in Quality & Operational Excellence plus 20+ years in Flavors & Fragrance industry to identify, address and solve problems preventing business growth and the host of The Drop in CEO podcast ranked in the Top 1.5% on Apple plus shares her stories, experiences and more! Check out the amazing Deborah Coviello and latest works at www.dropinceo.com and www.linktr.ee/themikewagnershow ! #podmatch #deborahcoviello #author #cincinnati #thedropinceo #theceoscompass #CEO #quality #operations #flavorsandfragrence #thedropinceopodcast #spreaker #spotify #iheartradio #applemusic #bitchute #rumble #youtube #mikewagner #themikewagnershow #mikewagnerdeborahcoviello #themikewagnershowdeborahcovielloBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-mike-wagner-show--3140147/support.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today's fast-moving business landscape.Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.Along the way, Bob and Chander explore real-world examples, including the “Amazon effect,” Walmart's turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.You'll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you're looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won't want to miss.

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today's fast-moving business landscape.Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape business transformation and customer experience. The conversation centers on his book, Busyness to Business, and its practical 5P framework—Purpose, Process, People, Practice, and Perspective—a model designed to help leaders cut through noise, eliminate unproductive busyness, and refocus on what truly drives value.Along the way, Bob and Chander explore real-world examples, including the “Amazon effect,” Walmart's turnaround, and leadership lessons from icons like Satya Nadella and Warren Buffett. The discussion is packed with actionable takeaways for executives and customer experience professionals who want to lead with intention, align their teams, and adapt to constant change.You'll also learn about a free benchmarking resource that helps leaders assess how aligned and effective their organizations truly are. If you're looking to elevate your leadership approach and sharpen your customer focus, this is an episode you won't want to miss.

Mark Politzer, CEO of Norms Restaurants and a prominent figure among hospitality insiders, shares his extraordinary journey in the food service industry on Hospitality Hangout. From starting as a dishwasher to leading a beloved Southern California diner, Mark talks about the hospitality strategies and leadership principles that sustain Norms' 76-year legacy. Featuring insights on maintaining a multi-generational workforce and fostering long-term loyalty, this episode explores how industry trends shape consistency and culture in established hospitality brands. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

André Vener shares the inspiring hospitality story behind DogHaus—from a late-night idea to a nationally recognized food brand. Discover industry trends in food service and hospitality strategies as André discusses the importance of food quality, guest experience, and how entertainment blends seamlessly with hospitality. This episode explores key investment and scaling strategies to grow a brand without losing its original soul. André also shares his experiences working with celebrity partners like Jake Paul and highlights why relationships and trust are just as crucial as business strategy in the hospitality industry. Perfect for entrepreneurs and hospitality professional's eager for insider insights and emerging brand success stories. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome back to the Alt Goes Mainstream podcast.Today's episode dives into the nuances of enterprise software and how to build a scaled specialist alternative asset manager.We sat down in Vista's NYC office with David Breach, Vista's President and Chief Operating Officer.David sits on Vista's Executive Committee, the firm's governing and decision-making body for matters affecting its overall management and strategic direction as well as the firm's Private Equity Management and Vista's Private Equity Funds' Investment Committees. David is also the Co-CEO of VistaOne, Vista's evergreen private equity vehicle, and serves on the Investment Committee and Board of Directors. He also sits on the boards of Vista portfolio companies Jamf, Solera, and Stats Perform.David, who has been instrumental in helping the firm chart its growth path to over $100B in AUM, joined Vista in 2014 after as a career as a Partner at law firm Kirkland & Ellis, where his practice focused on the representation of private equity funds in all aspects of their business. David was a member of K&E's 15-person global executive management committee and a founding partner of its San Francisco office.David and I had a fascinating and thought-provoking conversation about private markets and Vista's evolution as a firm: How and why Vista has become a “scaled specialist.”The journey from $13B in AUM to $100B.The opportunity in enterprise software investing and how enterprise software is an expanding market opportunity.The reason why Vista decided to build out a dedicated wealth solutions business.How firms can differentiate in the wealth channel.How firms can be measured and thoughtful with how they build evergreen solutions.The opportunity for large companies to adopt GenAI for cost-savings and revenue generation.The skills that might be valuable in the age of AI.Thanks David for coming on the show to share your wisdom and expertise in private markets.Show Notes00:00 Introduction to our Sponsor, Ultimus01:59 Welcome to the Alt Goes Mainstream Podcast02:07 Introducing David Breach03:30 David Breach's Career Journey05:22 Transition to Vista Equity Partners06:03 Joining Vista and Initial Impressions06:30 Vista's Vision and Growth09:03 Operational Excellence at Vista10:35 Investment Strategy and Alignment13:27 Scaling Vista's Operations16:44 Building Vista's Wealth Business17:04 Vista's Core Values and DNA19:29 Strategic Decisions in Wealth Management20:19 Educating on the Wealth Space20:46 Modeling and Investment Decisions21:42 Hiring and Team Building22:07 Balancing Opportunity and Capacity22:29 Evaluating Firm's Commitment23:47 Institutional Investors' Concerns24:48 Addressing Investor Concerns25:22 Industry Trends in Private Markets26:16 The Growth of Private Software Companies28:46 The Resilience of Software Businesses29:36 Diversification in Software Investments30:33 The Role of Generative AI in Software32:54 Operational Improvements with GenAI33:32 Product Enhancements with GenAI33:49 Agentification of Software34:51 Financial Impact of AI on Software Companies36:41 GenAI in Middle Market Companies37:25 Vista's Edge in GenAI38:27 CEO Perspectives on GenAI39:04 Encouraging AI Adoption in Companies42:37 The Human Element in the Age of AI43:26 Preparing Teams for AI Integration45:37 Advising Wealth Managers on GenAI48:26 Vista's Vision for the Future49:49 Building a Software Investing Factory50:42 Excitement for the FutureEditing and post-production work for this episode was provided by The Podcast Consultant.A word from AGM podcast sponsor, Ultimus Fund SolutionsThis episode of Alt Goes Mainstream is brought to you by Ultimus Fund Solutions, a leading full-service fund administrator for asset managers in private and public markets. As private markets continue to move into the mainstream, the industry requires infrastructure solutions that help funds and investors keep pace. In an increasingly sophisticated financial marketplace, investment managers must navigate a growing array of challenges: elaborate fund structures, specialized strategies, evolving compliance requirements, a growing need for sophisticated reporting, and intensifying demands for transparency.To assist with these challenging opportunities, more and more fund sponsors and asset managers are turning to Ultimus, a leading service provider that blends high tech and high touch in unique and customized fund administration and middle office solutions for a diverse and growing universe of over 450 clients and 1,800 funds, representing $500 billion assets under administration, all handled by a team of over 1,000 professionals. Ultimus offers a wide range of capabilities across registered funds, private funds and public plans, as well as outsourced middle office services. Delivering operational excellence, Ultimus helps firms manage the ever-changing regulatory environment while meeting the needs of their institutional and retail investors. Ultimus provides comprehensive operational support and fund governance services to help managers successfully launch retail alternative products.Visit www.ultimusfundsolutions.com to learn more about Ultimus' technology enhanced services and solutions or contact Ultimus Executive Vice President of Business Development Gary Harris on email at gharris@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.

Across industries, teams are solving massive, complex challenges — but too often, those breakthroughs stay hidden inside their organizations. The IISE Innovation Cup, sponsored by the University of Tennessee Knoxville, changes that. It gives teams a global stage to showcase measurable results, real-world impact, and the power of industrial and systems engineering in action.In this episode of Problem Solved, we take you inside the Innovation Cup- what it is, why it matters, and what great innovation truly looks like.You'll hear from: • Tom Mazzone, Innovation Cup committee member, on why the Cup exists and how it elevates ISE work • Aniket Ramekar (Mayo Clinic), on the digital door-sign project that transformed clinical workflows • Rishabh Bhandawat (Smurfit WestRock), on optimizing spare-parts inventory • Bill Harrington, Innovation Cup committee member, on the criteria that separate a good project from a great oneWhether you work in healthcare, manufacturing, supply chain, aerospace, or continuous improvement, this episode will inspire you to look at your systems in a new way — and maybe even submit your own project.Submissions for the IISE Innovation Cup are now open.Learn more about the IISE Innovation Cup.Bill Harrington's unedited interview on IISE Innovation Cup judging criteria:https://youtu.be/fHlwnq74HqwMake sure you subscribe to Problem Solved so you never miss an episode!Learn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

Kelli Valade, CEO of Denny's and a leading hospitality insider, shares her purpose-driven leadership approach, and the powerful role hospitality plays beyond the dining room. In this special No Kid Hungry miniseries episode, explore how Denny's commitment to fighting childhood hunger through a 15-year partnership and signing the CEO Pledge highlights impactful hospitality trends. Kelli dives into building culture at a legacy brand, staying relevant across generations, and leading with empathy in the food service industry. Discover insider insights into how hospitality strategies can serve communities and develop future leaders in this inspiring conversation. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Episode Summary In this solo episode of Business Coaching Secrets, Karl Bryan dives deep into a heartfelt tribute for his late business partner, Adrian Osh, highlighting the profound lessons learned from their collaboration. Karl then tackles practical listener questions, unpacking the realities of selling a home to fund retirement, offering advice for high-budget marketing campaigns, and providing a grounded view on integrating AI into business operations. He closes the episode with powerful mindset strategies for handling anxiety, depression, and the importance of presence, especially for ambitious business coaches. Key Topics Covered 1. Lessons from Adrian Osh's Legacy Karl shares an emotional reflection on what made Adrian Osh an outstanding team player, business partner, and mentor. He spotlights Adrian's quiet leadership, relentless work ethic, and the transformative power of being the "exception." 2. The Truth About Downsizing for Retirement A listener's question about selling a $1.5M home to buy a $750K condo triggers an honest discussion about the myth of "freeing up cash" through downsizing. Karl outlines all the often-overlooked costs and emotional pitfalls, and suggests alternative, wealth-building strategies. 3. Coaching High-Eight-Figure Clients with a Seven-Figure Marketing Budget Karl explains why branding, not features or direct response, is what separates great marketing at scale. He delves into Apple, Nike, and Tony Robbins as branding masters, and shows how to craft a compelling "through line" grounded in company values. 4. How to Actually Integrate AI in Your Coaching Business Karl delivers a reality check: stop chasing new AI tools and focus on operational fundamentals. He emphasizes designing processes and going "a mile deep" in workflow, rather than constantly seeking the next shiny technology. 5. Mindset and Presence: Managing Ambition, Anxiety, and Depression The episode wraps up with actionable mental wellness insights, including the importance of presence, the unavoidable link between ambition and anxiety, and practical self-care routines for the busy business coach. Notable Quotes "Building a business is not about being hyped up with excitement. It's being cool, calm, and collected when things go sideways." "Vanity metrics… they're kind of for the idiots. What really matters is clients in the door, retention, and cash hitting the bank account." "More companies go out of business from growth than lack of sales. It's growth without systems and foresight that does them in." "The highest level of marketing is branding… if you're doing your job right, people know what you stand for." "The money isn't in the buying or selling—it's in the waiting." "Focus is about eliminating distractions. With AI, everyone chases new and next, but the power is in going a mile deep." "Your presence is the greatest gift you can give your loved ones—and yourself." Actionable Takeaways Don't Romanticize Selling Assets for Quick Cash: Factor in all transaction costs and emotional realities before downsizing a home in retirement. Consider keeping existing property and leveraging it for rental income and long-term wealth. Build Brands, Not Just Campaigns: Anchor your marketing strategy in your core values and "through line" message—like Nike's "Just Do It" or Apple's "Think Different." Features and specs won't win at scale. Go Deep, Not Wide with AI: Maximize your existing AI tools for operational clarity before pursuing every latest update. Map out workflows, document processes, and resist the urge to chase novelty. Channel Ambition, Manage Anxiety: Remember anxiety comes with ambition. Rather than trying to eliminate it, learn to manage it through gratitude, presence, and regular self-care (walks, meditation, sunlight). Practice Presence in Relationships and Work: Intentionally slow down, step outside, and fully engage with your loved ones—especially during holidays. Presence is the antidote to time "flying by." Structure for Compounding Improvement: Success (in business and using AI) is about small, incremental improvements measured, tracked, and refined over time. Resources Mentioned Profit Acceleration Software™ – Built by Karl Bryan for compounding growth in any business. Focus.com – Home of the Profit Acceleration platform and business coaching tools. Classic Branding Campaigns: Nike ("Just Do It") Apple ("Think Different") Tony Robbins' "Mastery University" AI Tools: ChatGPT Grok Recommended Mindset Practices: Meditation (10 minutes daily) Gratitude journaling Walking outside, grounded and phone-free If you enjoyed the episode, please subscribe, share with a fellow coach, and leave a review. See you next week on Business Coaching Secrets! Ready to elevate your coaching business? Don't wait! Listen to this episode now and make strides towards your goals. Visit Focused.com for more information on Profit Acceleration Software™ and join our community of thriving coaches.

In this episode of the Fearless Mindset Podcast, we dive into the nuances and challenges of the Executive Protection (EP) field. The discussion covers the importance of having a clear plan, the necessity of execution in business, and the distinction between W2 and 10-99 employment in EP. The guests share their personal experiences and the inherent instability in the industry due to client indecisiveness and financial hesitations. They emphasize the value of trust and persistence in building business relationships and highlight the benefits of running a boutique agency. The conversation also delves into generational differences in job satisfaction and the importance of process-oriented business strategies. Finally, they discuss the impact of networking events and the role of referrals in business growth.Key TakeawaysExecution is more important than ideas—success comes from acting, not just planning.Trust and relationships are foundational in business, but take time to build.The security/executive protection industry is challenging, with little stability and a need for constant hustle.Adaptability and having a clear plan are critical for business survival and growth.Most business growth comes from referrals and word of mouth, not just visibility.Notable Quotes"It all boils down to execution. The better you execute it or even just attempt to execute it, the easier it's gonna be.""Without the trust piece, you're just another company.""Business is hard. It's not for the faint of heart. Most of them fail in the first two years.""If I can save a veteran from committing suicide, it's worth it. And that's why I do what I do.""Trust doesn't come overnight."To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen on major podcasting platforms such as Apple, Google Podcasts, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Don Kieffer has spent more than fifty years redesigning how real work gets done. In this episode, he explains why so many improvement efforts stall—and how Dynamic Work Design offers a clearer, more practical way forward. Episode page with video, transcript, and more Don traces his path from machinist to Vice President of Operational Excellence at Harley-Davidson and senior lecturer at MIT Sloan. He shares what he learned working with Toyota legend Hajime Oba, including the moment he realized that copying Toyota's rituals was the wrong goal. The real power, he argues, lies in understanding the thinking behind great work design. We break down the five principles of Dynamic Work Design—solving the right problem, structuring for discovery, connecting the human chain, regulating flow, and making work visible—and discuss how they apply far beyond the factory floor. Don explains why intellectual work is “almost infinitely compressible,” why executives misdiagnose morale problems, and why most leaders can draw their org chart but not the actual flow of work. Along the way, he shares stories from Harley, MIT, and client organizations that learned to shift from firefighting to flow. His message is consistent: when you redesign the work, you change the culture. Engagement follows the system, not the other way around. This episode pairs well with Episode 538 with Nelson Repenning and is essential listening for leaders trying to improve performance, reduce frustration, and create environments where people can do their best work. Key ideas • Copying Toyota's practices isn't the same as understanding Toyota's thinking • Why Dynamic Work Design starts with a specific problem—not a program • How to create real-time management systems in knowledge-work environments • Why most dysfunction is a work-design issue, not a people issue • How better work design restores flow, learning, and joy in the work Representative Quotes “Five percent of the problem is people. Ninety-five percent is bad work design.” “Most executives can draw the org chart, but not the work.” “Intellectual work is almost infinitely compressible.” “Culture emerges from how the work is designed—not from what leaders say.”

Jennifer Dodd, CEO of Main Squeeze Juice, shares her journey and insights into building an emerging brand within the food industry. Dive deep into hospitality trends around wellness-driven concepts, cold-pressed juice, and gut health, and discover how this innovative approach transforms food service experiences.Jennifer breaks down what sets Main Squeeze apart—from fresh, unpasteurized juice with a six-day shelf life to catering to fitness enthusiasts and GLP-1 users. She reveals the importance of educating customers on raw versus pasteurized juice and how plant-based options continue to expand in the growing wellness market.This episode also explores business strategies including leadership, franchise growth, and non-traditional expansion, giving listeners insider insights into the hospitality and food industry. Tune in for a compelling discussion on building a wellness-driven brand amid evolving industry trends. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, host Nick Portillo speaks with David Youngberg, CEO of Stonefire Grill, for an insightful conversation about the vast opportunities in the food service industry. Drawing on a career that spans more than 40 years, Youngberg shares how a commitment to operational excellence has been the cornerstone of his success. He reflects on his early days as a grill cook at McDonald's, where he first developed a deep understanding of restaurant operations.Together, Nick and David explore the evolving food service landscape, highlighting both time-tested practices and innovative strategies that are key to thriving in today's market. RESOURCESPortillo SalesCONTACT Nick: nick.portillo@portillosales.com

In this Best of 2025 episode, David Alemian discusses boosting hospital profits & mastering talent retention for financial & operational excellence. 

Amy Hom, COO of Barcelona Wine Bar and a recognized hospitality insider, shares her leadership journey and insights into navigating hospitality trends through talent development and brand expansion. From early experiences at major food service brands to shaping the culture at Barcelona Wine Bar and its new concept Corsica Wine Bar, Amy outlines how investing in people drives success. She discusses mentorship, emerging leaders, and strategic hospitality strategies that foster long-lasting careers and strong talent pipelines. Tune in for a deep dive into industry trends and insider insights on scaling multi-unit operations while preserving brand identity, delivering valuable lessons for hospitality entrepreneurs and food industry professionals alike. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Drop in CEO podcast, host Deb Coviello welcomes Joe Bockerstette, Managing Partner at Business Enterprise Mapping. Joe shares his journey from engineering to consulting, angel investing, and leading transformative workflow improvements for organizations. Together, they discuss the realities of process management, the challenges of change leadership, and practical advice for business leaders seeking sustainable growth and peace of mind. Episode Highlights: [1:00] Joe Barker’s career journey: from engineering to consulting and angel investing [9:00] The realities and risks of angel investing for entrepreneurs and investors [17:00] Mapping business processes: identifying “red clouds” and driving organizational change [24:30] Real-world example: Transforming a marketing firm’s operations and achieving peace of mind Joe Bockerstette is the Managing Partner of Business Enterprise Mapping in Phoenix AZ., a professional services firm delivering transformative workflow improvement. He has more than 30 years’ experience as a CEO, business consultant, and private equity/angel investor. Joe was previously a Consulting Partner with PwC, co-founded a private equity firm, Equity Management Group and was the first Managing Partner of the Main Street Venture Fund, an angel pledge fund in Indiana. Joe holds a BS degree in Engineering from the University of Cincinnati, and an MBA from Xavier University. He has served as a director on a variety of public, private, and non-profit boards and has co-authored three books, Attracting an Angel, How to Get Money from Business Angels and Why Most Entrepreneurs Don't, Time Based Manufacturing and Red Cloud Road, How Strategic Process Management Drives Competitive Advantage. Company Website: www.businessmapping.com LinkedIn: https://www.linkedin.com/in/joe-bockerstette-86875a17 For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

Suzie Tsai, CEO of Bonchon Chicken, joins Hospitality Insiders to share captivating insights into one of the most iconic Korean fried chicken brands shaping hospitality trends worldwide. Dive into the science behind perfect twice-fried chicken, explore Bonchon's explosive growth through word-of-mouth, and learn about bold hospitality strategies driving their global expansion. Suzie also discusses innovative flavor development, the impact of K-culture on younger diners, and why kimchi might be the new natural wonder for health-conscious food lovers. This episode blends industry insights, business strategy, and memorable moments, making it essential listening for anyone passionate about the food service and hospitality industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Richard and Caitlin break down a four-part framework for practice vision—anatomy/scale, philosophy of care, team culture, and life design—and show how to use it to drive buy-in, staffing math, and bottleneck-based prioritization. Learn cadence tips for communicating vision, preventing change fatigue, and creating clear pivot points that reduce burnout.

Matt Faircloth interviews Todd Dexheimer, a multifamily and assisted living operator focused on steady, fundamentals-driven investing. Todd breaks down how he thinks about market selection—favoring job and population growth, sane rent-to-income ratios, and controlled new supply over “sexy” boom-bust metros. He then walks through a massive 99-unit value-add on the Mississippi River in the Twin Cities, where he transformed a mismanaged, dated asset into a lifestyle property with standout amenities and stronger rents. Todd also shares the hard lessons from scaling into assisted living—losing seven figures before dialing in operations—and why controlling payroll, culture, and leadership are everything in that business. Todd DexheimerCurrent role: Principal, Endurus Capital and VitaCare LivingBased in: St. Paul, MinnesotaSay hi to them at: https://www.enduruscapital.com/ | YouTube | LinkedIn Alternative Fund IV is closing soon and SMK is giving Best Ever listeners exclusive access to their Founders' Shares, typically offered only to early investors. Visit smkcap.com/bec to learn more and download the full fund summary. Join us at Best Ever Conference 2026! Find more info at: https://www.besteverconference.com/  Join the Best Ever Community  The Best Ever Community is live and growing - and we want serious commercial real estate investors like you inside. It's free to join, but you must apply and meet the criteria.  Connect with top operators, LPs, GPs, and more, get real insights, and be part of a curated network built to help you grow. Apply now at⁠ ⁠⁠⁠www.bestevercommunity.com⁠⁠ Podcast production done by⁠ ⁠Outlier Audio⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Apply for the May 2026 Japan Leadership Experience—https://kbjanderson.com/japantrip/Where is your primary focus as a leader, change practitioner, or organization? Getting business results? Improving processes? Or developing people? What if the real key to lasting business success isn't found in metrics or milestones—but in how you create a culture that nurtures people and their problem-solving capabilities? In this episode I explore what it really takes to deliver sustainable organizational success, and why building a people-centered learning culture—one where developing others isn't an afterthought, but the foundation that enables operational excellence and, ultimately, better business outcomes.Effective leadership begins when you shift from managing results to developing people—creating the conditions for continuous improvement, engagement, and growth.When you put people first, results follow.Whether you are a senior executive, lean practitioner, or team leader, that's how you build organizations that learn, adapt, and thrive—today and for generations to come.YOU'LL LEARN:How Toyota's philosophy of Monozukuri wa hitozukuri (“We make people so we can make things”) shapes a people-first culture of learning and improvementWhy focusing on people → process → results (not the reverse) drives lasting impact across teams and organizationsThe interdependence of three qualities that support business success  —quality of people development, quality of work, and quality of results – to create sustainable impact Insights from real leaders about how shifting from results-focused to people-focused leadership led to  significant measurable improvement in business outcomesHow to model intentional leadership practices to develop people, foster engagement, and sustain a culture of continuous learning and improvementIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/58 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Leadership Experience: kbjanderson.com/japantripTIMESTAMPS FOR THIS EPISODE:01:51 What leadership with purpose truly means02:06 Why Toyota's motto, “ The only secret to Toyota is its attitude towards learning,” is its secret to success03:18 Three interrelated qualities that determine lasting business success represented by a pyramid03:45 [Third level] Results - The outcomes customers see04:12 [Second level] Process - The technical and operational systems that make the work flow better04:37 [First level] People - The foundation that nurtures people, problem-solving, and learning05:28 Why the Western approach is backwards when it comes to people, processes, and results06:50 The meaning of the quote, “profit is excrement,” that captures the backwardness of the usual business approach to success07:39 The difference between lean as a transactional toolkit versus a way of nurturing people and problem solving at all levels07:53 Why putting people first is not just in Japan or for Toyota leaders08:41 Leaders who put people first as the foundation for success10:12 The challenge in putting people first10:38 An example from Gustavo of why our intentions and our actions are aligned12:29 Gustavo's realization that he had a people engagement problem13:20 The positive results in engagement when he focused on people first14:08 What leadership in action looks like14:35 What it really means to create a chain of learning across your organization15:00 The two pillars of the Toyota Way15:43 Three questions to ask yourself as you reflect on this episode16:26 Questions to ask your people to create a cycle of reflection and continuous improvement17:13 How to build organizations and leaders that last Apply for the May 2026 Japan Leadership Experiencehttps://kbjanderson.com/japantrip/

Scott Lawton, Co-Founder and Chairman of BarTaco, joins to share his unique journey from busboy to a leader in the food industry. In this episode, Scott offers insider insights on hospitality strategies, the importance of brand culture, and scaling a lifestyle-focused restaurant business. He reflects on industry trends that have shaped his approach, including his time at Tribeca Grill and the founding of Barcelona Wine Bar. Scott also discusses the sale and revival of BarTaco, highlighting key lessons learned and opportunities for growth in the hospitality landscape. Tune in for an engaging conversation filled with practical wisdom and a deep dive into hospitality business growth and culture. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

If you've ever shipped an AI feature that looked great in testing — only to watch it behave unpredictably in production — you're not alone.In this episode of IT Visionaries, host Chris Brandt talks with Lawrence Jones, Founding Engineer at incident.io, about the critical gap between AI that demos well and AI that works under pressure. Lawrence shares how his team designs tools that help engineers respond faster, learn from failure, and build systems that don't crumble when it counts. CHAPTERS / KEY MOMENTS00:00 - AI Chaos & The Mike Tyson Rule00:58 - Meet Lawrence Jones of Incident.io03:14 - From FinTech Outages to Incident Response06:22 - The Biggest Mistake in Incident Management09:08 - Training for Chaos: Game Day Simulations10:31 - Inside the AI SRE System13:01 - What SRE Really Means16:23 - From Prototype to Production AI20:27 - Keeping Up with AI's Rapid Evolution22:50 - Understanding Vector Databases & Embeddings28:34 - The Architecture Problem: Chaining Prompts at Scale36:11 - Measuring AI Performance & Reliability44:02 - The Future of SRE Meets AI52:10 - Lessons from Real Incidents56:42 - Final Thoughts: Building AI That Works -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Here's the problem — running a restaurant that serves thousands with consistency and care isn't easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.

Debbie Stroud, President and CEO of Whataburger, shares her unique hospitality leadership journey, guiding one of America's most iconic brands into a future driven by hospitality strategies and a people-first culture. In this episode, we explore Whataburger's 75-year legacy, insider insights into balancing growth with authenticity, and emerging hospitality trends that inspire innovation and team motivation. Discover how listening and care are at the heart of Whataburger's success and what it takes to lead with pride in today's dynamic food service industry. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us a textIn this compelling episode of Business Growth Talks, host Mark Hayward engages in a dynamic conversation with Deb Coviello, famously known as the Drop in CEO. A beacon for CEOs facing challenges, Deb uses her profound leadership insights and analytical skills to detail how she aids business leaders in regaining control during crises. From the onset, the episode captures Deb's unique approach to consulting — one that meticulously intertwines quality management, strategic vision, and critical mediation in corporate settings. Through the lens of her vast experience, Deb elucidates the underlying signals of leadership pitfalls and offers actionable advice to foster resilience and sustainability in businesses.Mark and Deb delve into the nuances of leadership, exposing the common blind spots executives face and the pressing need for external insights amidst corporate chaos. Deb's philosophy extends beyond traditional frameworks, emphasizing a bespoke, human-centric strategy that nurtures both core operations and interpersonal relationships. Her approach transcends titles and siloed definitions like 'fractional' versus 'consultant,' focusing instead on crafting tailored, transformative journeys that align leaders with their company's objectives. As the dialogue unfolds, Deb shares about her future endeavors, including her plans to expand the podcast into an exciting new format while continuing to champion innovation through her literary pursuits.Key Takeaways:Deb Coviello stresses the importance of recognizing when leadership methods need evolution due to shifting corporate dynamics.Building consensus and trust is central to successful communication and resolution in leadership roles.Entrepreneurs should diversify their offerings and set up systems to avoid feast-and-famine cycles in business.Fractional roles and consulting both offer unique value; differentiation is key for standing out in a crowded market.Deb highlights the importance of creativity and personal growth throughout professional and personal life.Resources:Deb Coviello's Website: Drop In CEOLinkedIn: https://www.linkedin.com/in/deborahacoviello/Books by Deb Coviello:"The CEO Compass"Upcoming: "The New CEO Playbook"Deb Coviello's Podcast: The Drop In CEOJoin us in exploring how seasoned entrepreneurs, CEOs, and industry leaders like Deb Coviello are innovating paths to success. Listen to the full episode for a deep dive into strategies for business growth and stay tuned for more enriching conversations every week on Business Growth TalksSupport the showIf you want to watch the full video of this episode go to:https://www.youtube.com/@markhayward-BizGrowthTalksDo you want to be a guest on multiple podcasts as a service go to:www.podcastintroduction.comFind more details about the podcast and my coaching business on:www.businessgrowthtalks.comFind me onLinkedIn - https://www.linkedin.com/in/mark-hayw...Tik Tok - https://www.tiktok.com/@mjh169183YouTube Shorts - https://www.youtube.com/@markhayward-BizGrowthTalks/shorts

What You'll Learn:The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/processThe definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillmentWhy tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillmentHow Essendant repositions fulfillment from cost center to growth enabler, leveraging digital teams and marketplace expertiseWhen to accelerate 3PL expansion versus stabilize and optimize existing operations, anchored on clear value and identity assessmentThe realities and opportunities around Seller Fulfilled Prime, including network scale, inventory optimization, and performance requirementsKey operational metrics beyond OTIF, including inventory health and profitability by channel, critical in managing complexityPeak season outlook: early marketplace promotions, supply chain stability, and the goal to flatten the demand curve for better operational controlHighlights00:00 – Guest Introduction & Industry Background01:00 – Consistencies & Changes Over Two Decades in Fulfillment03:00 – Defining Connected Commerce & Its Strategic Objectives 05:00 – Common Fulfillment-Tech Challenges & Silo Breakdown07:00 – Unlocking Fulfillment as a Revenue Lever, Not Just Cost Center 10:00 – When to Accelerate vs. Stabilize 3PL Operations14:00 – Procurement & Evaluation Dynamics in Mid-Market Deals17:00 – Seller Fulfilled Prime: Market Demand & Execution Challenges22:00 – Focused Operational Metrics to Drive Business Outcomes28:00 – Peak Season Predictions & Advice 30:30 – Closing Thoughts & Contact Info  Quotes:[00:02:00]: “The things that remain consistent would certainly be focusing on the end consumer... building the right team around us to align with that strategy and then making sure that we had the right processes.” - Patrick Allard [00:04:00]: “Connected commerce to us is really about creating that frictionless end-to-end ecosystem... from product discovery through the purchase cycle, all the way through fulfillment, delivery, final mile returns.” - Patrick Allard [00:10:00]: “How do we know when to pour gas on the fire and really go for expansion, and when is it time to maybe take a step back, pause, and get the house in order?” - Dan [00:19:00]: “There's still quite a bit of pain for the larger brand retailers that might have a really good dominant market and brand recognition, but where they want the prime badge, but having that inventory all locked up in Amazon...puts them in a financial challenge.”- Patrick Allard [00:23:00]: “There's a million things you can track and it is data overload... but the key is focusing on promise metrics, inventory health, and profitability by channel.”- Patrick Allard About the Guest:Patrick Allard is President of Fulfillment Services at Essendant, driving the transformation of a traditional B2B distributor into a connected commerce powerhouse. With over 20 years in e-commerce and logistics, Patrick has held leadership roles at Newgistics, Pitney Bowes, and Radial. His expertise spans M&A integrations, fulfillment scalability, multi-channel retail logistics, and leveraging fulfillment as a revenue growth lever rather than simply a cost center.Links Mentioned:Essendant Fulfillment Services: https://www.essendant.com/ Patrick Allard LinkedIn: https://www.linkedin.com/in/patrick-allard-04657111/ Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

WM serves 20 million customers by executing a unified, purpose-driven strategy. But how does a company of this scale truly guarantee reliable service? This week on The Modern Customer Podcast, Michael Watson, SVP and Chief Customer Officer at WM, explains this strategy. He details the company's unique operational model, which integrates sales, revenue, and customer experience functions under his leadership—a forward-thinking strategy that breaks down the departmental silos common in large enterprises. This powerful alignment allows WM to drive profitable growth while relentlessly championing environmental and customer responsibility, offering a crucial lesson for listeners. Learn how operational rigor and a People-First culture are the ultimate accelerators for profitable growth. Don't miss this one! Tune in now! Visit WM's website to learn more: https://www.wm.com/ Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.

From Zocdoc to Cascade, COO Anna Elwood breaks down the systems, rhythms, and AI tools that turn chaos into execution. In this episode of Between Two COOs, Michael sits down with Anna Elwood, COO of Cascade, the strategy-execution platform helping companies turn plans into results.Anna shares how she evolved from Broadway actor to operator, scaling companies like Zocdoc, Knotel, and Teachable before joining Cascade to build the muscle of strategy execution. She explains how to create an “operating rhythm” that keeps teams aligned across time zones, the tension between governance and red tape, and how Cascade helps leaders link vision to measurable execution.The conversation dives deep into AI's role in operations, the future of hybrid work, and what it takes to move from chaos to clarity in a global startup. Anna's storytelling — especially her account of leading through Superstorm Sandy — highlights what real-time operational leadership looks like when everything goes sideways. Timestamps00:00 – Intro & sponsor01:00 – The chaos of Superstorm Sandy02:00 – Anna's journey: from theater to tech06:00 – The making of a generalist10:00 – Joining Cascade and fixing retention11:00 – Creating a “working rhythm”14:00 – Governance vs. red tape17:00 – The 5 pillars of strategic maturity19:00 – Turning strategy into execution24:00 – How Cascade uses AI internally28:00 – OKRs, KPIs, and strategy frameworks33:00 – Who owns strategy?36:00 – Rebuilding a business overnight43:00 – Closing thoughts Between Two COO's - https://betweentwocoos.com Episode Website - https://betweentwocoos.com/anna-elwood-coo-cascadeAnna Elwood on LinkedIn - https://www.linkedin.com/in/annaelwoodMichael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514 

Jim Bitticks, President and COO of Dave's Hot Chicken, shares insider insights on building a billion-dollar hospitality brand. From a humble $900 East Hollywood pop-up to one of the fastest-growing food industry sensations, Jim reveals leadership strategies, hospitality culture, and growth secrets vital for scaling with integrity. Dive into hospitality trends and the power of viral moments that have propelled Dave's Hot Chicken to phenomenal success. Whether you're interested in hospitality investment, emerging brands, or innovative food service approaches, this episode offers expert strategies and inspiring stories for entrepreneurs and industry professionals alike. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of the Enterprise Excellence Podcast, Brad Jeavons sits down with Robert Bruce, a leader who has transformed organisations including Autoliv, Vistaprint, and Amazon Australia.Robert shares how he built cultures of alignment, trust, and continuous improvement that delivered world-class performance — from saving lives at Autoliv to launching Amazon's operations in Australia with excellence and speed.

Send us a textMost people tap out when the work gets boring, not when it gets hard. That's the opening. In this Mindset Café episode, we unpack how to outlast boredom long enough to compound results: the “bored vs. hard” distinction, the wealth equation of volume over time, crossing the boredom threshold, frictionless routines, input scoreboards, streak mechanics, batching and templates, environment design, anti-quitting contracts, the J-curve of delayed payoffs, and the identity shift that makes finishing boring reps your default. If you want outsized outcomes, master monotony and scale it.Support the showThanks for listening & being part of the Mindset Cafe Community.----------------------------------------------Connect With Devan:https://www.devangonzalez.com/connect----------------------------------------------Follow On Instagram https://www.instagram.com/devan.gonzalez/https://www.instagram.com/mindsetcafepodcastLet me know what topics or questions you want covered so we can help you achieve your goals faster.----------------------------------------------P.S. If you're not already a part of the The Mindset Cafe Community Page I would love to have you be a part of the community, and spread your amazing knowledge. The page is to connect and network with other like minded people networking and furthering each other on our journeys!https://www.facebook.com/groups/themindsetcafe/

Nick presents founders and business owners with a powerful diagnostic tool—the Business Model Diagnosis—to address stalled growth, which is often mistakenly attributed to poor marketing or sales. He breaks down the five core components of any successful business model—Customer Segments, Value Proposition, Revenue Model, Delivery Mechanism, and Operational Excellence—and presents 15 key questions designed to evaluate and optimise the entire business engine KEY TAKEAWAYS Stalled growth is often a symptom of a broken business model (the core engine of the business) and not just a marketing or sales problem, requiring a shift in perspective to look at the business from a higher, 30,000-foot perspective. The business model is comprised of five core, interrelated components: Customer Segments, Value Proposition, Revenue Model, Delivery Mechanism, and Operational Excellence. A powerful strategy is to trim product lines and audiences and "cut to your most profitable customer" to reduce complexity and focus resources on what is driving the most valuable growth. Founders can unlock rapid growth by re-engineering the revenue model, which includes adding recurring revenue, introducing tiered pricing, or offering performance-based upsells to increase order value and customer lifetime value. BEST MOMENTS "If growth is stalled, it's probably not your sales team, it's probably not your marketing funnel either. The truth, most of the time from my experience, is your business model. So let's fix that today." "You don't need perfect scores, but if you've got weak points across, as I said, two to three of these areas, that's likely the root cause of your growth issues for now." "When your business model is right, everything else gets easier. When it's wrong, nothing works. So you've got to fix the business model first." VALUABLE RESOURCES To get your copy of Nick's new book go to http://bit.ly/4ngC2hO Exit Your Business For Millions - Download This Guide: ⁠go.highvalueexit.com/opt-in ⁠ Nick's LinkedIn: ⁠https://highvalueexit.com/li⁠ Nick Bradley is a world-renowned author, speaker, and business growth expert, who works with entrepreneurs, business leaders, and investors to build, scale and sell high-value companies. He spent 10+ years working in Private Equity, where he oversaw 100+ acquisitions, 26 exits, and over $5 Billion in combined value created. He has one of the top-ranked business podcasts in the UK (with over 1m downloads in over 130 countries). He now spends his time coaching and consulting business owners in building and scaling high-value business towards life-changing exits. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

We chat with Johan Coetzee, Strategy and Consulting Lead for Resources at Accenture in South Africa. Johan has extensive experience advising mining companies across the continent on how to drive digital transformation, sustainability, and operational excellence in increasingly complex environments. We'll explore how digital innovation is redefining mining in Africa, from automation and AI to sustainability, cybersecurity, and workforce development. We'll also look at what's holding the industry back from wider adoption, and what Accenture's experience reveals about how to unlock real value from technology investments. KEY TAKEAWAYS A major misconception is that digital transformation requires an immediate, costly overhaul; in reality, a phased implementation focusing on high-value use cases and incremental upgrades is more realistic The industry is responsible for balancing rising international demand for critical minerals with local imperatives for inclusive growth and social development Digital innovation and advanced analytics are key to transforming sustainability from a compliance exercise into a driver of profitability by enabling measurable progress Practical first steps for miners include defining a clear end-state vision for the digitally transformed organisation, prioritising high-value projects, and focusing on capability building BEST MOMENTS "The industry needs to grab hold of that opportunity, and then do this as a phased implementation over time." "The keyword here is transparency... and one of the benefits of technology transformation is it enables mines to make sustainability measurable and then ultimately profitable." "We see technology following the money, so where major equipment manufacturers or major mining companies have invested in a country, we see technology providers follow." "It's not only about size, it's about having the focus of where you want to get to, but then finding the right partners." VALUABLE RESOURCES Mail:        ⁠rob@mining-international.org⁠ LinkedIn: ⁠https://www.linkedin.com/in/rob-tyson-3a26a68/⁠ X:              ⁠https://twitter.com/MiningRobTyson⁠  YouTube: ⁠https://www.youtube.com/c/DigDeepTheMiningPodcast⁠  Web:        ⁠http://www.mining-international.org⁠ GUEST SOCIALS  LinkedIn: Accenture in South Africa Instagram: accenturesouthafrica Web address: https://www.accenture.com/za-en Email: johan.coetzee@accenture.com CONTACT METHOD ⁠rob@mining-international.org⁠ ⁠https://www.linkedin.com/in/rob-tyson-3a26a68/⁠ Podcast Description Rob Tyson is an established recruiter in the mining and quarrying sector and decided to produce the “Dig Deep” The Mining Podcast to provide valuable and informative content around the mining industry. He has a passion and desire to promote the industry and the podcast aims to offer the mining community an insight into people's experiences and careers covering any mining discipline, giving the listeners helpful advice and guidance on industry topics.  This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

This is the second of four episodes on the subject of soldering materials.In today's episode, continuing the subject of soldering materials, diving deep into the science, strategy, and subtleties behind one of the most foundational elements of electronic assembly: soldering materials. Joining me are two experts from KOKI Solder—Shantanu Joshi, Head of Customer Solutions and Operational Excellence, and Greg Starrett, General Manager of North American Operations. Together, they bring decades of experience in solder chemistry, process engineering, and real-world reliability. We'll explore how soldering materials influence long-term performance, how material and process decisions interact, and what assemblers should consider when aiming for high-reliability outcomes.From surface finishes and flux residues to void mitigation and future trends in solder formulation, this episode offers practical insights that go well beyond the datasheet.So whether you're on the factory floor, in the lab, or managing quality and reliability at scale—this conversation is for you.Shantanu JoshiHead of Customer Solutionsshantanu@kokiamerica.comGreg StarrettNational Sales Managergreg@kokiamerica.com

What if your brand wasn't just about marketing, but about rethinking every single touchpoint your customer experiences? That's the approach Michael Jacobson took when he bought his uncle's struggling flower shop. Today, French Florist has grown from the brink of closure to Los Angeles' largest flower shop, generating over $9 million in revenue and expanding nationally through franchising.  Under Michael's leadership, the brand is reshaping what it means to buy flowers, making everyday moments feel like luxury experiences. Make Operations Part of Your Brand Your brand promise is only as strong as the systems behind it. Michael shares how upgrading outdated tools and building a custom operating system didn't just cut costs. It made every step of the customer journey smoother and more consistent. The takeaway?  If you want to deliver a premium experience, start by fixing the pain points your customers feel most, even if the solution is behind the scenes. Let Values Guide Every Decision It's easy to write core values and never put them into practice. French Florist takes the opposite approach, using the acronym LOVE (Love what you do, Own your impact, Value connection, Exceed expectations) as a daily filter for hiring, franchising, and customer touchpoints.  The result is a thriving brand that feels consistent and authentic at every level.  Ask yourself: do your customers feel your values in action, or only see them on your website? Enjoy this episode with Michael Jacobson… Soundbytes 22:26 - 22:40 “I don't know how many people actually live and breathe by [their company values]. Our company really does. We integrate it very deeply into the blood and DNA of our culture. Every decision we make follows that framework. We ask ourselves, if we're making big decisions, do they hit the core values.” 33:24 - 33:39 “If you can take the average person, on the average day, who has the average work ethic, with the average intellect, and build a system that can produce above average results, then that's a franchisable business.” Quotes “Business is tough. Nobody said it was going to be easy.” “We want to actually contribute real value to the world as an entrepreneur.” “If we can make this world 1% better, that's a worthy mission.” Links mentioned in this episode: From Our Guest Website: https://www.frenchflorist.com/  Connect with Michael Jacobson on LinkedIn: https://www.linkedin.com/in/michaelrichardjacobson/  Connect with brandiD Find out how top leaders are increasing their authority, impact, and income online. Listen to our private podcast, The Professional Presence Podcast: https://thebrandid.com/professional-presence-podcast Ready to elevate your digital presence with a powerful brand or website?  Contact us here: https://thebrandid.com/contact-form/

Join Dr. Janet Pilcher as she welcomes Joseph Murley, Director of Finance for Barren County School District, to discuss how a district-wide survey revealed a surprising breakdown in the district's online fundraising system. Joe explains how he then modeled a new survey to pinpoint the root cause of the problem. Finally, he shares the impact of leader rounding, demonstrating how showing care for your people is the foundation for driving connection.This episode answers questions such as:How can operations leaders use internal surveys and data to pinpoint system inefficiencies?What are the benefits of leading with service and explaining the "why" to internal teams instead of just mandating compliance?What is the "Lone Wolf" problem, and why is eliminating it essential for building a high-performing team culture?Recommended Resources:  Getting 1% Better Every Day, Alignment and Accountability in Operations, Excellence in OperationsLearn more about and register for DHP Hemet: https://studereducation.com/dhp-hemet-2025/Follow Host Dr. Janet Pilcher on LinkedIn: https://www.linkedin.com/in/janetpilcher/

In this conversation, Eric Malzone and Tony Scrimale dive into the evolving fitness landscape, focusing on the rise of high value, low price (HVLP) gyms, the role of private equity, and the critical importance of operational excellence. Tony draws from his 28 years of industry experience to share insights into the growth of CR Fitness and its unique approach to personal training and member integration. They also discuss challenges and opportunities for independent operators, highlighting the importance of collaboration to better serve the deconditioned population. The discussion sheds light on the future of fitness, underscoring the need to adapt to market trends while maintaining a strong sense of community. Key Takeaways Tony Scrimale has 28 years of experience in the fitness industry. CR Fitness emphasizes personal training and seamless member integration. The HVLP model is shifting toward larger gym spaces with added amenities. Private equity is driving significant growth in fitness brands. Consolidation among major brands is an increasing trend in the industry. Independent operators should carefully evaluate acquisition offers from larger brands. Operational excellence is a cornerstone of CR Fitness's success. Trainers at CR Fitness are empowered to build strong client relationships. The future of fitness will focus heavily on serving the deconditioned population. Industry collaboration is crucial for sustainable, long-term succes https://www.sportalliance.com/en/perfect-gym/  https://www.withflex.com/  

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode of The extra-Ordinary Leader, I sit down with my friend and inspirational business leader, Emma Wood — founder of Emma Wood Interiors and the soon-to-launch Emma Wood Home.Emma has taken her creative background in fashion and turned it into a thriving interiors business with a growing team, major commercial projects, and now a new product line. What strikes me about Emma's leadership is her ability to balance vision and execution: she's as sharp with processes, detail, and team structure as she is with aesthetics and passion.Our conversation goes far beyond interior design. We explore:Why being a visual detective matters in business and leadership.How to ignite curiosity and energy in your team when things feel flat.The power of executional excellence and why the “boring” details create freedom.Building scalable businesses without losing personality or authenticity.Why kindness, gut instinct, and curiosity are at the heart of great leadership.This episode will challenge you to zoom out of your day-to-day execution, notice the clues around you, and lead with greater clarity, creativity, and kindness.If you're inspired by today's episode, remember you can dive deeper into my book The extra-Ordinary Leader — a practical guide to unlocking your leadership potential.

WELCOME REMARKS Mr. Nicolas Bornozis, President – Capital Link, Inc. Ms. Olga Stavropoulou, Director General – HELMEPA 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

Meenakshi Lala is the CEO of UrbanStems, an online floral gifting company that designs, sources, and delivers high-quality, curated bouquets and gifts across the U.S. She brings over two decades of operational experience from leading brands in fashion and retail such as Alice + Olivia, Juicy Couture, and Elie Tahari. Her expertise in scaling complex businesses and building operational excellence now fuels UrbanStems' growth as a leader in the industry.In this episode of DTC Pod, Blaine and Meenakshi explore the complex world of DTC flower delivery: from sourcing stems globally, managing cold chain logistics, forecasting inventory, and reducing spoilage, to ensuring the end customer receives a high-quality bouquet every time. Meenakshi candidly discusses the challenges of seasonality, tariffs, international shipping, and why a robust brand and customer-centric approach are keys to thriving in today's fast-moving e-commerce landscape.Episode brought to you by StordInteract with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. The complexities of the floral industry and perishability2. The evolution of e-commerce in the flower business3. Building a robust and agile international supply chain4. Cold chain logistics and fulfillment center operations5. Planning, forecasting, and reducing spoilage in inventory6. Unique challenges: tariffs, customs, and unpredictable events7. Customer experience: packaging, instructions, and communications8. Curation, personalization, and expanding gifting moments9. Driving growth through brand, loyalty, and education10. Lessons learned in leadership and staying agileTimestamps00:00 Meenakshi's career journey and joining UrbanStems04:49 Key learnings from legacy brands and focus on brand ethos07:21 Operational challenges unique to the floral industry11:00 The evolution of flowers in e-commerce and UrbanStems' role14:28 How Urban Stems' supply chain is structured for freshness16:37 International sourcing, design, and bouquet assembly process18:27 Managing supply chain risks: tariffs and customs21:45 Inventory planning, spoilage, and matching supply to demand24:45 Supply chain as a business moat and high-precision operation25:36 Customer fulfillment: hydration, packaging, and experience28:34 Packaging complexities and spec sheets per SKU30:08 Lessons from moving from COO to CEO32:19 How operational expertise shapes strategic leadership34:17 Customer feedback and new initiatives at UrbanStems38:02 Growth channels: brand loyalty, curation, and gifting moments41:58 Biggest CEO learnings and future outlook43:51 Where to find Meenakshi and UrbanStems onlineShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokMeenakshi Lala - CEO at UrbanStemsBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

Ever wondered what makes self-storage the perfect investment - especially during unpredictable economic times?In this episode, I'm joined by my friend and strategic investor, Arthur Hood, who's personally structured over half a billion dollars in deals. Arthur and his partner, Russ Colvin, have cracked the code on self-storage, consistently outperforming every other real estate asset class for the past 25 years.You'll discover exactly why self-storage generates immediate cash flow, offers recession and inflation resistance, and attracts institutional buyers eager for stable returns.We'll cover Arthur's exact formula for creating instant equity, predictable cash flow, and substantial tax advantages—plus, why institutional-grade self-storage facilities could be your next breakthrough investment.KEY INSIGHTS & TAKEAWAYS:Why Self-Storage Beats Other InvestmentsPredictable cash flow with low operating expenses, minimal staffing, and high stability.No toilets, no tenants' rights hassles—just straightforward business.Arthur's Perfect Investment FormulaAsset-backed investments that appreciate and produce immediate cash.Value creation through strategic site selection, zoning approvals, and entitlement.Generation 5 Storage Facilities: Premium and ProfitableDiscover what sets "Gen 5" facilities apart from traditional storage warehouses—climate-controlled spaces, enhanced security, and aesthetics that attract higher-paying tenants.Insider Strategy: Contrarian Opportunity SpottingLearn how Arthur and Russ identify undervalued markets and turn them into high-performing assets.Why locations near growing urban centers and stadiums are hot spots for profitable storage.Tax Advantages & Opportunity ZonesDeep dive into how investors leverage depreciation and Opportunity Zones to significantly reduce tax liabilities.Operational Excellence: Low Costs, High ReturnsHow Arthur ensures maximum profitability through careful construction, efficient operations, and strong management partnerships.Investor Trust & TransparencyWhy transparency and consistent communication through detailed updates and site visits set Arthur apart from typical real estate investments.TIME STAMPS[00:00:00] Introduction: Why Self-Storage?[00:02:55] Arthur Hood: Strategic Investing Master[00:03:54] The Simplicity & Profitability of Storage[00:05:52] Generation 5 Facilities Explained[00:06:46] Meet Russ Colvin: "The Storage Savant"[00:09:04] Why Storage is Recession-Proof[00:10:55] Arthur's Perfect Investment Formula[00:13:18] Contrarian Market Selection Strategies[00:15:44] Structuring Deals: Equity, Debt, & Returns[00:18:28] Tax Advantages and Opportunity Zones[00:20:27] Operational Excellence & Cost Efficiency[00:23:01] Transparency & Investor Relations[00:27:59] Essential Questions Every Investor Should AskIf you're ready to dive into one of the most predictable, profitable, and inflation-resistant investments available today, this episode is for you.Ready to see if self-storage investing is right for you? Visit https://www.YourSpaceAmerica.com to get access to exclusive investment details, site visits, and a free deal prospectus. In just a few minutes, you'll understand how self-storage could unlock predictable cash flow and substantial tax advantages for you. To connect with Arthur, reach out here: Personal Website: www.arthurhood.comContact Email: info@arthurhood.com Professional Website www.YourSpaceAmerica.comSocials: @arthurhooddotcom

What's the #1 frustration most lean and continuous improvement practitioners face?It's something that I bet you've felt too, no matter how passionate you are about the work, no matter what you call it: lean, agile, continuous improvement, operational excellence, or DevOps...Too often, we struggle to clearly explain what we actually do as CI change leaders and why it matters. And when you can't articulate the deeper value of lean or OpEx, it's hard to get the buy-in needed to lead the organizational transformation you envision.In this episode, I take you inside a qualitative survey of 100+ change leaders—from internal continuous improvement practitioners and leaders, to external consultants and coaches, executives and operations leaders—on what draws us to this field of organizational improvement, what fuels our passion, and what holds us back from the impact we know is possible.Before listening to this episode, take a moment to reflect on:What lights you up about your work?What's the top challenge you keep running into?If you love lean and continuous improvement and are ready to overcome the frustrations holding you and your organization back from real transformation, then this episode is for you.YOU'LL LEARN:Three things we love the most about this work as continuous improvement and lean change leadersThe #1 frustration holding you back (hint: it's not about the tools or frameworks)Why a shift from McGregor's Theory X (command and control) to Theory Y (empowered problem-solving) management mindset is critical to your impact—and why lean efforts fail without itThe paradox of trying to influence deeply ingrained management and leadership beliefs and behaviorsThree practical ways you can start changing both the story and the system IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/52Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Hear how Gustavo influenced significant business results after participating in my Japan Leadership ExperienceTIMESTAMPS FOR THIS EPISODE:03:01 Reflection questions on your own experience as a lean and continuous improvement practitioner03:53 Top three things that light us up and fuels our passion03:58 [FIRST] Problem solving that directly impact people's ability to work meaningfully04:51 Survey examples of what leaders love about solving problems06:16 [SECOND] People development and empowerment07:07 Survey examples of what leaders love about empowering people to solve problems08:50 [THIRD] Tangible and meaningful impact09:52 Survey examples of what leaders love about creating meaningful impact for people, organizations, and systems10:46 Change leader's frustration: leadership buy-in 12:57 The deeper truth in what's stopping us from leading real organizational transformation13:18 Challenges in changing mindsets and shifting behaviors in an organization13:42 The meaning of Douglas McGregor's Theory X and Theory Y and the relationship to lean16:00 The paradox in changing mindset management and leadership for change leaders17:12 Three practical tips to shift shift the story and the system17:18 [FIRST] Acknowledge the size of the challenge18:07 [SECOND] Speak the language of business19:07 One of the best examples of how a leader effectively led change through influence 20:54 [THIRD] Pair technical process improvement skills with influence and human-focused skills22:54 The consistent themes from the survey of loving this work and wanting to make meaningful impact23:54 Take the next step in expanding your influence skills

George Pesansky is a seasoned expert in Operational Excellence with over three decades of experience in leadership, executive coaching, and performance optimization. Throughout his career, George has guided individuals and organizations toward achieving their full potential by fostering clarity, focus, and actionable strategies. His work is defined by a commitment to driving sustainable results, cultivating strong leadership, and empowering teams to excel in complex and evolving environments. Connect with George Pesansky:Website: https://georgepesansky.com/ Company Website: MyBlendedLearning.com LinkedIn: https://www.linkedin.com/in/deliberateimprovement/ X/Twitter: @SuperPerformnz TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152