Podcasts about Operational excellence

What You'll Learn:The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/processThe definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillmentWhy tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillmentHow Essendant repositions fulfillment from cost center to growth enabler, leveraging digital teams and marketplace expertiseWhen to accelerate 3PL expansion versus stabilize and optimize existing operations, anchored on clear value and identity assessmentThe realities and opportunities around Seller Fulfilled Prime, including network scale, inventory optimization, and performance requirementsKey operational metrics beyond OTIF, including inventory health and profitability by channel, critical in managing complexityPeak season outlook: early marketplace promotions, supply chain stability, and the goal to flatten the demand curve for better operational controlHighlights00:00 – Guest Introduction & Industry Background01:00 – Consistencies & Changes Over Two Decades in Fulfillment03:00 – Defining Connected Commerce & Its Strategic Objectives 05:00 – Common Fulfillment-Tech Challenges & Silo Breakdown07:00 – Unlocking Fulfillment as a Revenue Lever, Not Just Cost Center 10:00 – When to Accelerate vs. Stabilize 3PL Operations14:00 – Procurement & Evaluation Dynamics in Mid-Market Deals17:00 – Seller Fulfilled Prime: Market Demand & Execution Challenges22:00 – Focused Operational Metrics to Drive Business Outcomes28:00 – Peak Season Predictions & Advice 30:30 – Closing Thoughts & Contact Info  Quotes:[00:02:00]: “The things that remain consistent would certainly be focusing on the end consumer... building the right team around us to align with that strategy and then making sure that we had the right processes.” - Patrick Allard [00:04:00]: “Connected commerce to us is really about creating that frictionless end-to-end ecosystem... from product discovery through the purchase cycle, all the way through fulfillment, delivery, final mile returns.” - Patrick Allard [00:10:00]: “How do we know when to pour gas on the fire and really go for expansion, and when is it time to maybe take a step back, pause, and get the house in order?” - Dan [00:19:00]: “There's still quite a bit of pain for the larger brand retailers that might have a really good dominant market and brand recognition, but where they want the prime badge, but having that inventory all locked up in Amazon...puts them in a financial challenge.”- Patrick Allard [00:23:00]: “There's a million things you can track and it is data overload... but the key is focusing on promise metrics, inventory health, and profitability by channel.”- Patrick Allard About the Guest:Patrick Allard is President of Fulfillment Services at Essendant, driving the transformation of a traditional B2B distributor into a connected commerce powerhouse. With over 20 years in e-commerce and logistics, Patrick has held leadership roles at Newgistics, Pitney Bowes, and Radial. His expertise spans M&A integrations, fulfillment scalability, multi-channel retail logistics, and leveraging fulfillment as a revenue growth lever rather than simply a cost center.Links Mentioned:Essendant Fulfillment Services: https://www.essendant.com/ Patrick Allard LinkedIn: https://www.linkedin.com/in/patrick-allard-04657111/ Subscribe and Keep Learning!If you're a logistics leader looking to scale sustainably, don't miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

WM serves 20 million customers by executing a unified, purpose-driven strategy. But how does a company of this scale truly guarantee reliable service? This week on The Modern Customer Podcast, Michael Watson, SVP and Chief Customer Officer at WM, explains this strategy. He details the company's unique operational model, which integrates sales, revenue, and customer experience functions under his leadership—a forward-thinking strategy that breaks down the departmental silos common in large enterprises. This powerful alignment allows WM to drive profitable growth while relentlessly championing environmental and customer responsibility, offering a crucial lesson for listeners. Learn how operational rigor and a People-First culture are the ultimate accelerators for profitable growth. Don't miss this one! Tune in now! Visit WM's website to learn more: https://www.wm.com/ Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.

From Zocdoc to Cascade, COO Anna Elwood breaks down the systems, rhythms, and AI tools that turn chaos into execution. In this episode of Between Two COOs, Michael sits down with Anna Elwood, COO of Cascade, the strategy-execution platform helping companies turn plans into results.Anna shares how she evolved from Broadway actor to operator, scaling companies like Zocdoc, Knotel, and Teachable before joining Cascade to build the muscle of strategy execution. She explains how to create an “operating rhythm” that keeps teams aligned across time zones, the tension between governance and red tape, and how Cascade helps leaders link vision to measurable execution.The conversation dives deep into AI's role in operations, the future of hybrid work, and what it takes to move from chaos to clarity in a global startup. Anna's storytelling — especially her account of leading through Superstorm Sandy — highlights what real-time operational leadership looks like when everything goes sideways. Timestamps00:00 – Intro & sponsor01:00 – The chaos of Superstorm Sandy02:00 – Anna's journey: from theater to tech06:00 – The making of a generalist10:00 – Joining Cascade and fixing retention11:00 – Creating a “working rhythm”14:00 – Governance vs. red tape17:00 – The 5 pillars of strategic maturity19:00 – Turning strategy into execution24:00 – How Cascade uses AI internally28:00 – OKRs, KPIs, and strategy frameworks33:00 – Who owns strategy?36:00 – Rebuilding a business overnight43:00 – Closing thoughts Between Two COO's - https://betweentwocoos.com Episode Website - https://betweentwocoos.com/anna-elwood-coo-cascadeAnna Elwood on LinkedIn - https://www.linkedin.com/in/annaelwoodMichael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514 

Jim Bitticks, President and COO of Dave's Hot Chicken, shares insider insights on building a billion-dollar hospitality brand. From a humble $900 East Hollywood pop-up to one of the fastest-growing food industry sensations, Jim reveals leadership strategies, hospitality culture, and growth secrets vital for scaling with integrity. Dive into hospitality trends and the power of viral moments that have propelled Dave's Hot Chicken to phenomenal success. Whether you're interested in hospitality investment, emerging brands, or innovative food service approaches, this episode offers expert strategies and inspiring stories for entrepreneurs and industry professionals alike. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us a textMost people tap out when the work gets boring, not when it gets hard. That's the opening. In this Mindset Café episode, we unpack how to outlast boredom long enough to compound results: the “bored vs. hard” distinction, the wealth equation of volume over time, crossing the boredom threshold, frictionless routines, input scoreboards, streak mechanics, batching and templates, environment design, anti-quitting contracts, the J-curve of delayed payoffs, and the identity shift that makes finishing boring reps your default. If you want outsized outcomes, master monotony and scale it.Support the showThanks for listening & being part of the Mindset Cafe Community.----------------------------------------------Connect With Devan:https://www.devangonzalez.com/connect----------------------------------------------Follow On Instagram https://www.instagram.com/devan.gonzalez/https://www.instagram.com/mindsetcafepodcastLet me know what topics or questions you want covered so we can help you achieve your goals faster.----------------------------------------------P.S. If you're not already a part of the The Mindset Cafe Community Page I would love to have you be a part of the community, and spread your amazing knowledge. The page is to connect and network with other like minded people networking and furthering each other on our journeys!https://www.facebook.com/groups/themindsetcafe/

Nick presents founders and business owners with a powerful diagnostic tool—the Business Model Diagnosis—to address stalled growth, which is often mistakenly attributed to poor marketing or sales. He breaks down the five core components of any successful business model—Customer Segments, Value Proposition, Revenue Model, Delivery Mechanism, and Operational Excellence—and presents 15 key questions designed to evaluate and optimise the entire business engine KEY TAKEAWAYS Stalled growth is often a symptom of a broken business model (the core engine of the business) and not just a marketing or sales problem, requiring a shift in perspective to look at the business from a higher, 30,000-foot perspective. The business model is comprised of five core, interrelated components: Customer Segments, Value Proposition, Revenue Model, Delivery Mechanism, and Operational Excellence. A powerful strategy is to trim product lines and audiences and "cut to your most profitable customer" to reduce complexity and focus resources on what is driving the most valuable growth. Founders can unlock rapid growth by re-engineering the revenue model, which includes adding recurring revenue, introducing tiered pricing, or offering performance-based upsells to increase order value and customer lifetime value. BEST MOMENTS "If growth is stalled, it's probably not your sales team, it's probably not your marketing funnel either. The truth, most of the time from my experience, is your business model. So let's fix that today." "You don't need perfect scores, but if you've got weak points across, as I said, two to three of these areas, that's likely the root cause of your growth issues for now." "When your business model is right, everything else gets easier. When it's wrong, nothing works. So you've got to fix the business model first." VALUABLE RESOURCES To get your copy of Nick's new book go to http://bit.ly/4ngC2hO Exit Your Business For Millions - Download This Guide: ⁠go.highvalueexit.com/opt-in ⁠ Nick's LinkedIn: ⁠https://highvalueexit.com/li⁠ Nick Bradley is a world-renowned author, speaker, and business growth expert, who works with entrepreneurs, business leaders, and investors to build, scale and sell high-value companies. He spent 10+ years working in Private Equity, where he oversaw 100+ acquisitions, 26 exits, and over $5 Billion in combined value created. He has one of the top-ranked business podcasts in the UK (with over 1m downloads in over 130 countries). He now spends his time coaching and consulting business owners in building and scaling high-value business towards life-changing exits. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

We chat with Johan Coetzee, Strategy and Consulting Lead for Resources at Accenture in South Africa. Johan has extensive experience advising mining companies across the continent on how to drive digital transformation, sustainability, and operational excellence in increasingly complex environments. We'll explore how digital innovation is redefining mining in Africa, from automation and AI to sustainability, cybersecurity, and workforce development. We'll also look at what's holding the industry back from wider adoption, and what Accenture's experience reveals about how to unlock real value from technology investments. KEY TAKEAWAYS A major misconception is that digital transformation requires an immediate, costly overhaul; in reality, a phased implementation focusing on high-value use cases and incremental upgrades is more realistic The industry is responsible for balancing rising international demand for critical minerals with local imperatives for inclusive growth and social development Digital innovation and advanced analytics are key to transforming sustainability from a compliance exercise into a driver of profitability by enabling measurable progress Practical first steps for miners include defining a clear end-state vision for the digitally transformed organisation, prioritising high-value projects, and focusing on capability building BEST MOMENTS "The industry needs to grab hold of that opportunity, and then do this as a phased implementation over time." "The keyword here is transparency... and one of the benefits of technology transformation is it enables mines to make sustainability measurable and then ultimately profitable." "We see technology following the money, so where major equipment manufacturers or major mining companies have invested in a country, we see technology providers follow." "It's not only about size, it's about having the focus of where you want to get to, but then finding the right partners." VALUABLE RESOURCES Mail:        ⁠rob@mining-international.org⁠ LinkedIn: ⁠https://www.linkedin.com/in/rob-tyson-3a26a68/⁠ X:              ⁠https://twitter.com/MiningRobTyson⁠  YouTube: ⁠https://www.youtube.com/c/DigDeepTheMiningPodcast⁠  Web:        ⁠http://www.mining-international.org⁠ GUEST SOCIALS  LinkedIn: Accenture in South Africa Instagram: accenturesouthafrica Web address: https://www.accenture.com/za-en Email: johan.coetzee@accenture.com CONTACT METHOD ⁠rob@mining-international.org⁠ ⁠https://www.linkedin.com/in/rob-tyson-3a26a68/⁠ Podcast Description Rob Tyson is an established recruiter in the mining and quarrying sector and decided to produce the “Dig Deep” The Mining Podcast to provide valuable and informative content around the mining industry. He has a passion and desire to promote the industry and the podcast aims to offer the mining community an insight into people's experiences and careers covering any mining discipline, giving the listeners helpful advice and guidance on industry topics.  This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

This episode of Great Question: A Manufacturing Podcast was recorded live at the 2025 SMRP Annual Conference, in Fort Worth, Texas. In this episode Brian Hronchek, principal trainer and consultant for Eruditio, talks with Plant Services chief editor Tom Wilk discuss how companies are using PM optimization to achieve quick, measurable improvements in both reliability and safety.

#supplychain #procurement #logistics #leadership #trust #change Welcome to the Supply Chain Pioneers Podcast, in this episode Ulf talks with Jim DeVries, founder and managing partner of Enhanced International Group and Chief Strategy Officer of the Supply Chain Risk Management Consortium. Jim shares insights from his diverse career, from engineering to consulting, and discusses the importance of understanding supply chain risk management, the evolution of the field, and strategies for driving change within organizations. Tune in for an engaging conversation on the future of supply chain management, trust, and leadership. 00:00 Introduction to Supply Chain Pioneers Podcast 00:35 Meet Jim DeVries: A Journey from Engineering to Consulting 01:10 Early Career Insights and Experiences 02:26 The Evolution of Supply Chain Risk Management 06:47 Sales Skills and Lean Six Sigma 11:00 Operational Excellence and Supply Chain Optimization 13:44 Joining the SCRM Consortium 17:47 Driving Supply Chain Risk Management Forward 22:38 The Reality of AI Project Failures 23:07 Discussing Risk in Business 26:59 The Future of Supply Chain Risk Management 30:05 Enabling Change in Organizations 36:05 Leadership and Personal Growth 39:02 Recommended Reading for Change Management 40:45 Conclusion and Farewell

This is the second of four episodes on the subject of soldering materials.In today's episode, continuing the subject of soldering materials, diving deep into the science, strategy, and subtleties behind one of the most foundational elements of electronic assembly: soldering materials. Joining me are two experts from KOKI Solder—Shantanu Joshi, Head of Customer Solutions and Operational Excellence, and Greg Starrett, General Manager of North American Operations. Together, they bring decades of experience in solder chemistry, process engineering, and real-world reliability. We'll explore how soldering materials influence long-term performance, how material and process decisions interact, and what assemblers should consider when aiming for high-reliability outcomes.From surface finishes and flux residues to void mitigation and future trends in solder formulation, this episode offers practical insights that go well beyond the datasheet.So whether you're on the factory floor, in the lab, or managing quality and reliability at scale—this conversation is for you.Shantanu JoshiHead of Customer Solutionsshantanu@kokiamerica.comGreg StarrettNational Sales Managergreg@kokiamerica.com

What if your brand wasn't just about marketing, but about rethinking every single touchpoint your customer experiences? That's the approach Michael Jacobson took when he bought his uncle's struggling flower shop. Today, French Florist has grown from the brink of closure to Los Angeles' largest flower shop, generating over $9 million in revenue and expanding nationally through franchising.  Under Michael's leadership, the brand is reshaping what it means to buy flowers, making everyday moments feel like luxury experiences. Make Operations Part of Your Brand Your brand promise is only as strong as the systems behind it. Michael shares how upgrading outdated tools and building a custom operating system didn't just cut costs. It made every step of the customer journey smoother and more consistent. The takeaway?  If you want to deliver a premium experience, start by fixing the pain points your customers feel most, even if the solution is behind the scenes. Let Values Guide Every Decision It's easy to write core values and never put them into practice. French Florist takes the opposite approach, using the acronym LOVE (Love what you do, Own your impact, Value connection, Exceed expectations) as a daily filter for hiring, franchising, and customer touchpoints.  The result is a thriving brand that feels consistent and authentic at every level.  Ask yourself: do your customers feel your values in action, or only see them on your website? Enjoy this episode with Michael Jacobson… Soundbytes 22:26 - 22:40 “I don't know how many people actually live and breathe by [their company values]. Our company really does. We integrate it very deeply into the blood and DNA of our culture. Every decision we make follows that framework. We ask ourselves, if we're making big decisions, do they hit the core values.” 33:24 - 33:39 “If you can take the average person, on the average day, who has the average work ethic, with the average intellect, and build a system that can produce above average results, then that's a franchisable business.” Quotes “Business is tough. Nobody said it was going to be easy.” “We want to actually contribute real value to the world as an entrepreneur.” “If we can make this world 1% better, that's a worthy mission.” Links mentioned in this episode: From Our Guest Website: https://www.frenchflorist.com/  Connect with Michael Jacobson on LinkedIn: https://www.linkedin.com/in/michaelrichardjacobson/  Connect with brandiD Find out how top leaders are increasing their authority, impact, and income online. Listen to our private podcast, The Professional Presence Podcast: https://thebrandid.com/professional-presence-podcast Ready to elevate your digital presence with a powerful brand or website?  Contact us here: https://thebrandid.com/contact-form/

Join Dr. Janet Pilcher as she welcomes Joseph Murley, Director of Finance for Barren County School District, to discuss how a district-wide survey revealed a surprising breakdown in the district's online fundraising system. Joe explains how he then modeled a new survey to pinpoint the root cause of the problem. Finally, he shares the impact of leader rounding, demonstrating how showing care for your people is the foundation for driving connection.This episode answers questions such as:How can operations leaders use internal surveys and data to pinpoint system inefficiencies?What are the benefits of leading with service and explaining the "why" to internal teams instead of just mandating compliance?What is the "Lone Wolf" problem, and why is eliminating it essential for building a high-performing team culture?Recommended Resources:  Getting 1% Better Every Day, Alignment and Accountability in Operations, Excellence in OperationsLearn more about and register for DHP Hemet: https://studereducation.com/dhp-hemet-2025/Follow Host Dr. Janet Pilcher on LinkedIn: https://www.linkedin.com/in/janetpilcher/

In this conversation, Eric Malzone and Tony Scrimale dive into the evolving fitness landscape, focusing on the rise of high value, low price (HVLP) gyms, the role of private equity, and the critical importance of operational excellence. Tony draws from his 28 years of industry experience to share insights into the growth of CR Fitness and its unique approach to personal training and member integration. They also discuss challenges and opportunities for independent operators, highlighting the importance of collaboration to better serve the deconditioned population. The discussion sheds light on the future of fitness, underscoring the need to adapt to market trends while maintaining a strong sense of community. Key Takeaways Tony Scrimale has 28 years of experience in the fitness industry. CR Fitness emphasizes personal training and seamless member integration. The HVLP model is shifting toward larger gym spaces with added amenities. Private equity is driving significant growth in fitness brands. Consolidation among major brands is an increasing trend in the industry. Independent operators should carefully evaluate acquisition offers from larger brands. Operational excellence is a cornerstone of CR Fitness's success. Trainers at CR Fitness are empowered to build strong client relationships. The future of fitness will focus heavily on serving the deconditioned population. Industry collaboration is crucial for sustainable, long-term succes https://www.sportalliance.com/en/perfect-gym/  https://www.withflex.com/  

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode of The extra-Ordinary Leader, I sit down with my friend and inspirational business leader, Emma Wood — founder of Emma Wood Interiors and the soon-to-launch Emma Wood Home.Emma has taken her creative background in fashion and turned it into a thriving interiors business with a growing team, major commercial projects, and now a new product line. What strikes me about Emma's leadership is her ability to balance vision and execution: she's as sharp with processes, detail, and team structure as she is with aesthetics and passion.Our conversation goes far beyond interior design. We explore:Why being a visual detective matters in business and leadership.How to ignite curiosity and energy in your team when things feel flat.The power of executional excellence and why the “boring” details create freedom.Building scalable businesses without losing personality or authenticity.Why kindness, gut instinct, and curiosity are at the heart of great leadership.This episode will challenge you to zoom out of your day-to-day execution, notice the clues around you, and lead with greater clarity, creativity, and kindness.If you're inspired by today's episode, remember you can dive deeper into my book The extra-Ordinary Leader — a practical guide to unlocking your leadership potential.

Wie gelingt Pharmaunternehmen der Spagat zwischen strengen Regularien und digitaler Innovation? In unserer aktuellen Podcast-Folge spricht Christiane Schrix von UCB Pharma über Operational Excellence, Change Management und die Chancen von KI.

Karen Holliday, a former Chief Operating Officer shares her extensive experience in operational excellence and the print and mail industry. Karen discusses the importance of people in Operations, her journey overcoming barriers as a woman in a male-dominated field, and her passion for mentoring and empowering others, especially women. She emphasizes the significance of authenticity in leadership and the need to build trust and culture within organizations. The conversation highlights key messages for effective leadership and the value of connection capital.  Karen Holliday is a transformational leader, faith-based business consultant, and inspirational speaker whose mission is to help others rise above adversity with courage, authenticity, and strategy.   Chapters 00:00 Introduction and Background 02:44 Operational Excellence in Print and Mail Industry 04:57 The Importance of People in Operations 07:24 Connection Capital and Its Impact 10:17 Overcoming Barriers and Mentorship 12:42 Empowering Women in Leadership 15:17 Authenticity in Leadership 17:58 Navigating Challenges as a Woman Leader 20:25 Building Trust and Culture in Organizations 23:04 Key Messages for Women in Leadership Contact Karen linkedin.com/in/karen-holliday https://nyakconsulting.com/  See her TED talk here https://youtu.be/MPQhdgt-dZw?si=rKKe7L7DpuvYTOoe  Contact Josephine www.josephinepalermo.com.au 

WELCOME REMARKS Mr. Nicolas Bornozis, President – Capital Link, Inc. Ms. Olga Stavropoulou, Director General – HELMEPA 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

KEYNOTE REMARKS Minister Vasilis Kikilias, Minister of Maritime Affairs and Insular Policy - Hellenic Republic 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

THE DEBATE ON NET ZERO - NAVIGATING BETWEEN AMBITION AND REALITY Moderator: Mr. Christopher J. Wiernicki, Chairman and CEO – ABS Panelists: • Mr. Roel Hoenders, Head of Climate Action and Clean Air, Marine Environment Division – IMO • Mr. Philippos Philis, Chairman & Chief Executive Officer – Lemissoler Navigation Co. Ltd; President – ECSA European Shipowners (2022-2024) • Ms. Ioanna Procopiou, Managing Director – Prominence Maritime; President Designate – BIMCO; Member of the Board – Union of Greek Shipowners • Ms. Charis Plakantonaki, Chief Strategy Officer – Star Bulk Carriers Corp. (NASDAQ: SBLK) 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

ARTIFICIAL INTELLIGENCE & MARITIME TRANSFORMATION Moderator: Mr. Spyridon Zolotas, Vice President, South Europe, Marine – RINA Panelists: • Mr. Gary Lloyd, Chief of Architecture and Strategy – 90 Percent of Everything (90POE) • Mr. Alex Hadjipateras, COO – Dorian LPG Ltd. (NYSE: LPG) • Ms. Eleni Polychronopoulou, President – ERMA TECH GROUP; BoD Member – HELMEPA • Mr. Tim Ponath, CEO – NSB Group • Mr. Theo G. Baltatzis, General Manager – Technomar Shipping 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

OPENING KEYNOTE REMARKS Mr. Christopher J. Wiernicki , Chairman and CEO - ABS 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

THE DEBATE ON NET ZERO - NAVIGATING BETWEEN AMBITION AND REALITY Moderator: Mr. Christopher J. Wiernicki, Chairman and CEO – ABS Panelists: • Mr. Roel Hoenders, Head of Climate Action and Clean Air, Marine Environment Division – IMO • Mr. Philippos Philis, Chairman & Chief Executive Officer – Lemissoler Navigation Co. Ltd; President – ECSA European Shipowners (2022-2024) • Ms. Ioanna Procopiou, Managing Director – Prominence Maritime; President Designate – BIMCO; Member of the Board – Union of Greek Shipowners • Ms. Charis Plakantonaki, Chief Strategy Officer – Star Bulk Carriers Corp. (NASDAQ: SBLK) 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

WELCOME REMARKS Mr. Nicolas Bornozis, President – Capital Link, Inc. Ms. Olga Stavropoulou, Director General – HELMEPA 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

ARTIFICIAL INTELLIGENCE & MARITIME TRANSFORMATION Moderator: Mr. Spyridon Zolotas, Vice President, South Europe, Marine – RINA Panelists: • Mr. Gary Lloyd, Chief of Architecture and Strategy – 90 Percent of Everything (90POE) • Mr. Alex Hadjipateras, COO – Dorian LPG Ltd. (NYSE: LPG) • Ms. Eleni Polychronopoulou, President – ERMA TECH GROUP; BoD Member – HELMEPA • Mr. Tim Ponath, CEO – NSB Group • Mr. Theo G. Baltatzis, General Manager – Technomar Shipping 15th Annual Capital Link Operational Excellence in Shipping Forum Tuesday, September 30, 2025 |

Meenakshi Lala is the CEO of UrbanStems, an online floral gifting company that designs, sources, and delivers high-quality, curated bouquets and gifts across the U.S. She brings over two decades of operational experience from leading brands in fashion and retail such as Alice + Olivia, Juicy Couture, and Elie Tahari. Her expertise in scaling complex businesses and building operational excellence now fuels UrbanStems' growth as a leader in the industry.In this episode of DTC Pod, Blaine and Meenakshi explore the complex world of DTC flower delivery: from sourcing stems globally, managing cold chain logistics, forecasting inventory, and reducing spoilage, to ensuring the end customer receives a high-quality bouquet every time. Meenakshi candidly discusses the challenges of seasonality, tariffs, international shipping, and why a robust brand and customer-centric approach are keys to thriving in today's fast-moving e-commerce landscape.Episode brought to you by StordInteract with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. The complexities of the floral industry and perishability2. The evolution of e-commerce in the flower business3. Building a robust and agile international supply chain4. Cold chain logistics and fulfillment center operations5. Planning, forecasting, and reducing spoilage in inventory6. Unique challenges: tariffs, customs, and unpredictable events7. Customer experience: packaging, instructions, and communications8. Curation, personalization, and expanding gifting moments9. Driving growth through brand, loyalty, and education10. Lessons learned in leadership and staying agileTimestamps00:00 Meenakshi's career journey and joining UrbanStems04:49 Key learnings from legacy brands and focus on brand ethos07:21 Operational challenges unique to the floral industry11:00 The evolution of flowers in e-commerce and UrbanStems' role14:28 How Urban Stems' supply chain is structured for freshness16:37 International sourcing, design, and bouquet assembly process18:27 Managing supply chain risks: tariffs and customs21:45 Inventory planning, spoilage, and matching supply to demand24:45 Supply chain as a business moat and high-precision operation25:36 Customer fulfillment: hydration, packaging, and experience28:34 Packaging complexities and spec sheets per SKU30:08 Lessons from moving from COO to CEO32:19 How operational expertise shapes strategic leadership34:17 Customer feedback and new initiatives at UrbanStems38:02 Growth channels: brand loyalty, curation, and gifting moments41:58 Biggest CEO learnings and future outlook43:51 Where to find Meenakshi and UrbanStems onlineShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokMeenakshi Lala - CEO at UrbanStemsBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

This week we, together with RTS's Doug Holtke, explore how manufacturers can achieve operational excellence by leveraging manufacturing execution systems (MES), real-time visibility, and AI. Doug shares insights on improving quality, efficiency, and decision making on the shop floor, common challenges, and how RTS supports companies with holistic operational strategies.

Welcome to Season 16 of the Troubleshooting Innovation podcast. We're spending this season with Dale Easdon, president and CEO of Klosterman Baking Co., to discover how this leader is carrying a legacy name into the industry's future. Sponsored by Bundy Baking Solutions. In Episode 3, Dale explores the key tenets of operational excellence in bakery manufacturing.

Ever wondered what makes self-storage the perfect investment - especially during unpredictable economic times?In this episode, I'm joined by my friend and strategic investor, Arthur Hood, who's personally structured over half a billion dollars in deals. Arthur and his partner, Russ Colvin, have cracked the code on self-storage, consistently outperforming every other real estate asset class for the past 25 years.You'll discover exactly why self-storage generates immediate cash flow, offers recession and inflation resistance, and attracts institutional buyers eager for stable returns.We'll cover Arthur's exact formula for creating instant equity, predictable cash flow, and substantial tax advantages—plus, why institutional-grade self-storage facilities could be your next breakthrough investment.KEY INSIGHTS & TAKEAWAYS:Why Self-Storage Beats Other InvestmentsPredictable cash flow with low operating expenses, minimal staffing, and high stability.No toilets, no tenants' rights hassles—just straightforward business.Arthur's Perfect Investment FormulaAsset-backed investments that appreciate and produce immediate cash.Value creation through strategic site selection, zoning approvals, and entitlement.Generation 5 Storage Facilities: Premium and ProfitableDiscover what sets "Gen 5" facilities apart from traditional storage warehouses—climate-controlled spaces, enhanced security, and aesthetics that attract higher-paying tenants.Insider Strategy: Contrarian Opportunity SpottingLearn how Arthur and Russ identify undervalued markets and turn them into high-performing assets.Why locations near growing urban centers and stadiums are hot spots for profitable storage.Tax Advantages & Opportunity ZonesDeep dive into how investors leverage depreciation and Opportunity Zones to significantly reduce tax liabilities.Operational Excellence: Low Costs, High ReturnsHow Arthur ensures maximum profitability through careful construction, efficient operations, and strong management partnerships.Investor Trust & TransparencyWhy transparency and consistent communication through detailed updates and site visits set Arthur apart from typical real estate investments.TIME STAMPS[00:00:00] Introduction: Why Self-Storage?[00:02:55] Arthur Hood: Strategic Investing Master[00:03:54] The Simplicity & Profitability of Storage[00:05:52] Generation 5 Facilities Explained[00:06:46] Meet Russ Colvin: "The Storage Savant"[00:09:04] Why Storage is Recession-Proof[00:10:55] Arthur's Perfect Investment Formula[00:13:18] Contrarian Market Selection Strategies[00:15:44] Structuring Deals: Equity, Debt, & Returns[00:18:28] Tax Advantages and Opportunity Zones[00:20:27] Operational Excellence & Cost Efficiency[00:23:01] Transparency & Investor Relations[00:27:59] Essential Questions Every Investor Should AskIf you're ready to dive into one of the most predictable, profitable, and inflation-resistant investments available today, this episode is for you.Ready to see if self-storage investing is right for you? Visit https://www.YourSpaceAmerica.com to get access to exclusive investment details, site visits, and a free deal prospectus. In just a few minutes, you'll understand how self-storage could unlock predictable cash flow and substantial tax advantages for you. To connect with Arthur, reach out here: Personal Website: www.arthurhood.comContact Email: info@arthurhood.com Professional Website www.YourSpaceAmerica.comSocials: @arthurhooddotcom

What's the #1 frustration most lean and continuous improvement practitioners face?It's something that I bet you've felt too, no matter how passionate you are about the work, no matter what you call it: lean, agile, continuous improvement, operational excellence, or DevOps...Too often, we struggle to clearly explain what we actually do as CI change leaders and why it matters. And when you can't articulate the deeper value of lean or OpEx, it's hard to get the buy-in needed to lead the organizational transformation you envision.In this episode, I take you inside a qualitative survey of 100+ change leaders—from internal continuous improvement practitioners and leaders, to external consultants and coaches, executives and operations leaders—on what draws us to this field of organizational improvement, what fuels our passion, and what holds us back from the impact we know is possible.Before listening to this episode, take a moment to reflect on:What lights you up about your work?What's the top challenge you keep running into?If you love lean and continuous improvement and are ready to overcome the frustrations holding you and your organization back from real transformation, then this episode is for you.YOU'LL LEARN:Three things we love the most about this work as continuous improvement and lean change leadersThe #1 frustration holding you back (hint: it's not about the tools or frameworks)Why a shift from McGregor's Theory X (command and control) to Theory Y (empowered problem-solving) management mindset is critical to your impact—and why lean efforts fail without itThe paradox of trying to influence deeply ingrained management and leadership beliefs and behaviorsThree practical ways you can start changing both the story and the system IMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/52Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Hear how Gustavo influenced significant business results after participating in my Japan Leadership ExperienceTIMESTAMPS FOR THIS EPISODE:03:01 Reflection questions on your own experience as a lean and continuous improvement practitioner03:53 Top three things that light us up and fuels our passion03:58 [FIRST] Problem solving that directly impact people's ability to work meaningfully04:51 Survey examples of what leaders love about solving problems06:16 [SECOND] People development and empowerment07:07 Survey examples of what leaders love about empowering people to solve problems08:50 [THIRD] Tangible and meaningful impact09:52 Survey examples of what leaders love about creating meaningful impact for people, organizations, and systems10:46 Change leader's frustration: leadership buy-in 12:57 The deeper truth in what's stopping us from leading real organizational transformation13:18 Challenges in changing mindsets and shifting behaviors in an organization13:42 The meaning of Douglas McGregor's Theory X and Theory Y and the relationship to lean16:00 The paradox in changing mindset management and leadership for change leaders17:12 Three practical tips to shift shift the story and the system17:18 [FIRST] Acknowledge the size of the challenge18:07 [SECOND] Speak the language of business19:07 One of the best examples of how a leader effectively led change through influence 20:54 [THIRD] Pair technical process improvement skills with influence and human-focused skills22:54 The consistent themes from the survey of loving this work and wanting to make meaningful impact23:54 Take the next step in expanding your influence skills

How often have you heard someone say they aspire to be an ISO consultant? Likely not at all! That's not surprising as it's quite a niche world to find yourself in, yet despite that, there are still thousands of ISO professionals worldwide. We're continuing with our latest mini-series where we introduce members of our team, to explore how they fell into the world of ISO and discuss the common challenges they face while helping clients achieve ISO certification.   In this episode we introduce Anju Punetha, a QHSE Consultant at Blackmores, to share the journey of how she transitioned from special education in India, to ISO consultancy for international organisations. You'll learn ·      What is Anju's role at Blackmores? ·      What does Anju enjoy outside of consultancy? ·      What path did Anju take to become an ISO Consultant? ·      What is the biggest challenge she's faced when implementing ISO Standards? ·      What is Anju's biggest achievement?   Resources ·      Isologyhub ·      From Silos to Synergy: The benefits of Implementing an Integrated ISO Management System Webinar registration   In this episode, we talk about: [02:05] Episode Summary – We introduce Anju Punetha, a QHSE Consultant here at Blackmores, to discuss her journey towards becoming an ISO consultant who specialises in ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 20121 and ISO 55001.    [04:05] What is Anju's role at Blackmores? Her role primarily involves supporting clients in two key areas: maintaining and continually improving their existing ISO management systems and helping them establish and implement new standards. As part of that support, she: ·      Conduct internal audits ·      Reviews and updates management system documentation ·      Facilitate management reviews ·      Train internal teams and prepare them for certification audits. When implementing a new ISO standard, she'll start with a gap analysis – i.e comparing their current practices against the standard's requirements. Then break down those requirements into simple, easy-to-understand language and create a practical plan to bridge the gaps. Depending on the standard, she may also facilitate strategic business risk assessments, environmental aspects and impacts assessments, or information security risk assessments. Additionally, Anju helps clients develop and implement policies and procedures, create legal and compliance registers, and verify their readiness for certification body audits. [05:55] What does Anju enjoy doing outside of consultancy?: Anju loves spending time outdoors with long walks being her go-to, as they help her unwind both physically and mentally. She also enjoys cooking for her family and friends. Experimenting with different cuisines and blending spices is something Anju finds incredibly relaxing. [08:00] What was Anju's path towards becoming an ISO Consultant?: Like many of the Blackmores team, Anju never planned to become an ISO consultant. She began her career as a Special Educator, working with children with special needs in India. Later, she transitioned into the development sector as a Research Assistant, working on projects funded by The World Bank and the UN World Food Programme. These projects focused on microfinance, training and development, and women & child health. However, that role involved a lot of travel, which became challenging after the birth of her first son. So, Anju decided that would be a good time to take a career break. When Anju was ready to return to work, she looked for an office-based role which resulted in her joining Ericsson, a Swedish Networking and Telecommunication Company as support staff, and progressed upwards to become the Learning and Development Manager at their rapidly growing Global Service Centre in India. This involved managing training requirements of an employee base of around 4000+ employees, involvement in stakeholder management at all levels and vendor management. As part of the Operational Excellence initiatives, she also got involved in preparing different business teams for their internal and external audits. During that time, Anju became interested in Ericsson's Group Management System, which all legal entities had to comply with. She then moved into the newly formed Quality Department and helped them to gain various ISO certifications.  She was the Project Leader for implementing Ericsson's Operational Maturity Model compliant to the requirements of ISO 9001, ISO 14001, ISO 27001 and OHSAS 18001 (ISO 45001's predecessor). Joining Blackmores as an ISO Consultant felt like a natural next step when she relocated to UK. She's now been a member of our team for over six years, and continues to inspire others with her level of dedication to her work and clients. [13:35] What is Anju's favourite aspect of being a Consultant? – The variation in daily activities is a big positive for Anju. One day she may be conducting a gap analysis for Environmental Management System for an IT company, and the next drafting policies and procedures for managing Events Sustainably for an Event Management company or auditing a client on their Information Security Management System. No two days are the same! She also enjoys being able to work with a wide range of clients across sectors like IT, construction, facilities, asset management, event management, and train operating companies, all ranging from small businesses to large, multi-site organisations. She particularly enjoys working on Integrated Management Systems, as they help clients save time and money by streamlining multiple standards into one cohesive system. It reduces duplication, improves efficiency, and encourages collaboration across teams—breaking down silos and building synergy. [15:50] Upcoming webinar: If you'd like to learn more about the benefits of integrated management systems, feel free to register for our upcoming webinar here. [17:30] What Standards does Anju specilaise in and why? Starting with: ·      ISO 9001 Quality Management: A core foundation that many businesses start with when diving into the world of ISO Standards. This is an essential one for any ISO consultant and is often the first Implementation experience for many who go on to become ISO consultants. ·      ISO 14001 Environmental Management: This Standard provides a solid base for any business looking to start taking sustainability seriously.     ·      ISO 45001 Health and Safety Management: Anju helped one of her previous employers implement this Standards' predecessor, and has since implemented and supported ISO 45001 for a number of Blackmores clients.    ·      ISO 27001 Information Security Management: An increasingly popular Standard as we see more and more business rely on technology to keep their services running smoothly. ·      ISO 55001 Asset Management: A popular Standard within the facilities and public transportation sectors. This Standard aims to create a framework to help organisations manage the life-cycle of their assets. ISO 20121 Sustainable Event Management: ISO 20121 focuses on governing principles of sustainable development, which are: ·      Stewardship ·      Inclusion ·      Integrity ·      Transparency ISO 20121 was revised in 2024. The revised standard explicitly requires considering climate change and its impact on the event and stakeholders. The new version also expands beyond environmental concerns to encompass human and child rights, social impact (including mental health and diversity), and digital responsibility and how organisations should start considering these areas at the early stages of planning an event through post event activities. Recently, Anju has been busy in putting together the toolkit for transition to ISO 20121:2024 and preparing her clients with the implementation of the revised and new requirements. [21:10] What is the biggest challenge Anju had faced during a project and how did she overcome it?: Anju offers one experience in particular: She was working with a company that was implementing its first ISO Standard. The project not only involved creating and implementing standardised policies and procedures but also working on the overall change management within the business. The teams were used to working in silos for many years and were not very forthcoming with the idea of establishing and implementing standardised ways of working. This was due to various reasons, such as lack of awareness, operational activities taking precedence over risk and process-based approach. As a result, project leads struggled in getting support from the project sponsor and the extended project team in terms of time and effort. They had to put the project on halt for few months and only proceeded with the project after getting the full commitment from the sponsor and other project team members. During this time, ISO related roles and responsibilities were built into the job descriptions of the various stakeholders, these were agreed as part of the internal review processes and required time and effort for the different stakeholders within the business was agreed with the Management Team. At the end, this project helped the company to embed the standardised processes within the business, rather than it being just a tick in the box exercise to achieve certification. [25:35] What is Anju's proudest achievement?  Anju's proudest achievement in relation to work, is when she's able to see a marked difference in the confidence level of her clients, from the start of the ISO implementation project, which is the gap analysis stage, to confidently facing the certification audit and demonstrating to the external assessors that the implementation of the ISO project was not just a tick in the box exercise for them. One achievement in particular stands out in recent months as she supported a client in successfully transitioning to the revised ISO 20121 standard. If you'd like any assistance with implementing ISO standards, get in touch with us, we'd be happy to help! We'd love to hear your views and comments about the ISO Show, here's how: ●     Share the ISO Show on Twitter or Linkedin ●     Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

In this episode of Take-Away with Sam Oches, Sam talks with Michael Meche, president of Mooyah Burgers, Fries and Shakes. Michael has three decades of experience in the restaurant industry, most of that with Papa Johns, where he started as a store employee before working his way up to vice president of franchise operations. He then spent a few years at Capriotti's and Wing Zone before taking on his current role earlier this summer. Michael has a passion for operational excellence, particularly as it relates to franchisee success, and he's bringing that passion to Mooyah, the Dallas-based better-burger brand with around 75 locations. He joined the podcast to talk about his philosophy on great operations, franchise growth, and how to turn a minimum wage job into a career you can be passionate about. In this conversation, you'll find out why:If you don't know how to run the restaurant, it's hard to do anything elseNo matter how fast you scale, don't forget to grow one restaurant at a time Great operations are what help you beat the restaurant across the streetYou should equip your employees with life-long skillsThe most important thing you can give your team is your timeRegister for CREATE, our event for emerging restaurateurs, by clicking here. Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

In this sizzling episode of The Hospitality Hangout Podcast, hosts Michael “Schatzy” Schatzberg and Jimmy Frischling sit down with Steve Kislow, CEO of Firebirds Wood Fired Grill. They delve into hospitality strategies and reveal what it takes to scale a modern restaurant brand while staying true to its roots. Steve shares his valuable perspective on industry trends that are shaping the future of casual dining, covering everything from menu innovation to guest experience and team culture.This conversation is packed with actionable insights for hospitality insiders, operators, and executives looking to navigate a competitive landscape. If you're eager to discover bold ideas, insider tips, and success strategies from one of the industry's most respected leaders, this is an episode you won't want to miss.

In this episode of the Art of Franchise Marketing podcast, Erin Martin interviews Adam Povlitz, CEO of Anago Cleaning. Adam shares his journey from joining the family business to becoming CEO, discussing the challenges and insights he gained along the way. The conversation explores the importance of building a strong team and company culture, the role of technology in operations, and how Anago is leveraging AI to enhance the customer experience. Adam also outlines the company's future vision and growth strategies, emphasizing the need for innovation in the cleaning industry.

George Pesansky is a seasoned expert in Operational Excellence with over three decades of experience in leadership, executive coaching, and performance optimization. Throughout his career, George has guided individuals and organizations toward achieving their full potential by fostering clarity, focus, and actionable strategies. His work is defined by a commitment to driving sustainable results, cultivating strong leadership, and empowering teams to excel in complex and evolving environments. Connect with George Pesansky:Website: https://georgepesansky.com/ Company Website: MyBlendedLearning.com LinkedIn: https://www.linkedin.com/in/deliberateimprovement/ X/Twitter: @SuperPerformnz TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152

Episode Title: How Operational Excellence Can Improve Your Business and CultureIn this episode of The Manager Matt Podcast, we dive into the power of Operational Excellence—and why it's so much more than a corporate buzzword. Matt breaks down what Op Ex really means, why it matters for businesses of all shapes and sizes, and how it can transform not just your results, but your entire workplace culture.You'll discover:What Operational Excellence really is (and what it isn't).The key benefits: efficiency, quality, engagement, and adaptability.How to embed Op Ex into your culture through leadership, empowerment, and daily habits.A simple, real-world example of Operational Excellence in action.Whether you're leading a factory floor, a startup team, or a busy retail store, this episode will show you how to turn continuous improvement into a lasting competitive advantage.Tune in, and learn how Operational Excellence can take your business from good… to truly great.Please send any feedback or questions to managermattpodcast@gmail.com

Michael Bresler's remarkable career transition from the hospitality industry to the realm of AI operational excellence is all about leveraging his transferable skills across diverse fields. He shares insightful stories from his early days as a camp counselor and hotel room service to leading innovative AI projects as an independent solutions consultant. Topics include lessons on managing conflicts, understanding intrinsic rewards, embracing failures, and the importance of operational excellence with added insights into Michael's passion for both for-profit and nonprofit efficiencies.▬▬▬▬▬ Resources ▬▬▬▬▬Michael Bresler: https://www.linkedin.com/in/michaelbresler/Broadheights: https://broadheights.com/Spirit To Serve: https://www.amazon.com/Spirit-Serve-Marriotts-Way/dp/1607968509Instagram: https://www.instagram.com/cacklemedia/TikTok: https://www.tiktok.com/@cacklemediaX: https://x.com/CackleMediaLLCYouTube: https://www.youtube.com/@CackleMediaLinkedIn: https://www.linkedin.com/company/cacklemedia/Support the pod when signing up for Descript / SquadCast: https://get.descript.com/transferableskillSign up for our newsletter: https://shorturl.at/WDrfTWant to be a guest on the show?: https://shorturl.at/umZ2l▬▬▬▬▬ Timestamps ▬▬▬▬▬00:00 Introduction to Transferable Skills00:24 Meeting Michael Bresler00:51 Michael's Early Career03:25 Lessons from Hospitality10:47 Navigating Challenges in Room Service16:15 Teamwork and Support in Hospitality18:25 From Textbook Sales to Real Estate19:57 Career Shifts and Learning Experiences22:39 Building a Consulting Practice23:35 The Importance of Asking 'Why'27:48 Pursuing Passion and Efficiency32:56 Final Thoughts and Reflections

Join Jonathan Guiney and Brendon Russ on Reliability Radio as they speak with Peter from Hexagon, a company focused on Asset Information Management (AIM). The discussion begins with a look at a fundamental challenge facing every industry: the "silver tsunami" and the loss of critical knowledge. Peter explains how Hexagon's solution bridges the siloed gap between engineering and maintenance by creating a "smart digital reality"—a digital twin of a facility. This virtual map is created using drones, scanners, and cutting-edge technology, transforming old, paper-based drawings into an explorable, video-game-like environment. Peter outlines the immense benefits of this approach: it significantly improves technician safety, boosts efficiency by providing instant access to asset information, and helps attract and retain young talent who grew up in a digital world. The conversation concludes with a look to the future, where AI will become a standard feature, offering autonomous task suggestions before humans even have to ask.

In this episode, Michael Escalante, former Global Vice President of Hilton's Center of Operational Excellence, shares how his team delivered 6–12% savings on labor across more than 600 hotels, while improving both guest service and employee satisfaction. Michael explains the methodology behind Hilton's approach: observing processes instead of people, quantifying human behavior, and modeling work as a function of volume. He also shares how Hilton overcame the hardest part -- change management -- by building transparency, securing buy-in from teams and unions, and creating a culture of efficiency with technology.Also see: Labor, Leadership & Leveling Up: How Michael Escalante Went from Aerospace Engineer to Hilton's Global VP of Operational Excellence A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michael Escalante took an unexpected path from aerospace engineering to hospitality, eventually serving as Hilton's Global VP for the Center of Operational Excellence and the President of Operational Effectiveness at Hotel Asset Value Enhancement (hotelAVE). Today, he's the CEO and founder of R5 Hospitality Solutions. In this conversation, he shares how scientific thinking and people-first leadership helped him uncover hidden value, improve service, and deliver millions in labor savings across hundreds of hotels.See Michael's posts on LinkedIn.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this thought-provoking episode of SPOT Radio, host Charlie Webb, CPPL, sits down with sustainability advocate Samantha Smith to explore the critical intersection of healthcare and environmental responsibility. Together, they unpack the growing urgency to make hospitals and clinics more sustainable—without compromising patient care or regulatory compliance. They also dive into the cultural and institutional hurdles that often slow progress, and how a possible shift towards a data-driven decision-making can open new possibilities for long-term impact.If you've ever wondered how medical facilities can reduce their environmental footprint while maintaining safety and sterility, this episode will leave you inspired—and armed with insights to make a difference.About Samantha Smith: DIRECTOR, SUSTAINABILITY AND PRODUCT STEWARDSHIPSenior MedTech leader in Sustainability, ESG, and Product Stewardship, shaping corporate strategy, securing executive alignment, and delivering measurable business and environmental impact. Selected by Medtronic's Executive Leadership Team to build and scale the first R&D function focused on Sustainability, securing $4M+ in funding. Defined and reported to investors Medtronic's first external-facing Sustainability Product and Packaging goals. Trusted voice in MedTech Sustainability, representing the company in key industry and customer forums.CAREER HIGHLIGHTSSustainability Strategy & External Reporting: Secured $4M+ in executive-approved funding to build Medtronic's first R&D function focused on Sustainability and defined external product and packaging ESG goals reported to investors, embedding ESG into product innovation and driving investor confidence.Cost Savings & Risk Mitigation: Negotiated $100M+ in Master Supply Agreements for packaging, delivering 5% year-over-year cost savings and protecting Medtronic from COVID-related supply chain price surges, saving $10M+.Operational Excellence & Circularity:Integrated circularity and eco-design criteria into Medtronic's New Product Development process, advancing FY30 sustainability commitmentsSamantha Smith Email: samanthakeeneysmith@gmail.comLinkedin:  linkedin.com/in/samanthakeeneysmith

Lean: The unsung hero of employee engagement that actually works You might think employee engagement is best created by HR. Think again. In this episode of the Consulting Matters podcast, I'm joined by Tom West and Mark Ryan of Green Dot Consulting - self-proclaimed improvement nerds on a mission to rescue the world from bad processes. If you're a consultant or coach who wants to help your clients improve performance and engagement (especially in these uncertain times), this conversation is a must-listen. We unpack why process improvement isn't just about efficiency… …it's a powerful, people-first strategy that boosts morale, productivity, and performance all at once! Tune in to discover: Why Lean and process improvement is the most overlooked secret to increasing employee engagement What leaders of highly engaged workforces NEVER do when faced with lots of employee complaints Why fixing broken processes (more than recognition or bumps in pay) makes employees feel respected, appreciated, valued and heard Where hidden opportunities for cross-functional collaboration between Lean, HR, and OD are waiting to be uncovered Why consultants and coaches who connect people, process, and profit are needed now more than ever How to make waste the enemy—not the economy—so you can boldly position yourself for the clients who need you right now Listen now and get ready to become an improvement nerd yourself (if you're not already). Where to dive in: (00:00) The Power of Lean for Engagement(04:59) Passion for Process Improvement(11:42) Uncovering Employee Engagement Gaps(27:20) The Value of Employee Engagement(37:58) Collaboration for Operational Excellence(49:19) Empowering People for Success(58:33) Uncovering Lean Process Improvement Value About the guests: Thomas West, founder of GreenDot, is an “Improvement Nerd” with a rare ASQ Master Black Belt and a string of other credentials that prove he's as good with strategy as he is with a stopwatch. A PMP, Organizational Change Management pro, and Malcolm Baldrige Examiner, Thomas helps organizations go from good to great by building cultures where ideas flourish and change sticks. When he's not improving processes, he's training for endurance races or visiting National Parks with his wife and three sons, on track to see them all before the boys graduate. Mark Ryan is a process improvement and operational leader at GreenDot, where he drives organizational change from the ground up. He empowers teams through Lean Six Sigma training and workshops, helping companies eliminate waste, boost efficiency, and build a culture of daily improvement. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

In this episode of Getting to Know KRA, we sit down with Derrick Colbert and Shanavia Moore from KRA for a behind the scenes look at how the organization delivers on its mission to engage businesses, develop workers, and nurture strong communities. Derrick and Shanavia share their personal journeys into workforce development, the meaning of operational excellence, and how people first leadership and consistent execution create lasting impact. From building trust with job seekers and businesses to aligning strategy with local needs, they reveal how KRA balances performance with purpose to drive economic mobility and strengthen communities across the country.

Ever open your laptop and think "Where do I even start?" with 47 tabs open and your brain running on dial-up internet? This feeling means one thing: you've become the bottleneck in your own business. In this episode, I break down why everything feels urgent when you're the bottleneck, and give you the exact first step to start building a business operating system that actually works. You'll discover: Why urgency isn't a time management problem (it's structural) The real reason your to-do list gets longer, not shorter My simple framework to identify where you're the single point of failure A real client example: from £18/hour to £85/hour strategy If you're tired of bouncing between fires and ready to build systems that hold your business, this episode shows you exactly where to start. Next step: Book your CEO Operating Audit at https://hollybray.com/audit or DM me "AUDIT" on Instagram.

This episode will outline the key benefits of real-time visibility, the technology making it possible and the trends shaping the future of chemical supply chains.

In a market flooded with pitch decks and pro forma promises, what actually drives durable returns in private real estate?  In this episode, Jim sits down with Jacob Vanderslice of VanWest Partners to dissect the operational backbone of self-storage, the risks behind the spreadsheets, and why real investors focus on downside protection more than projected upside. Key Takeaways: Self-storage is an operating business. With granular rent streams, month-to-month leases, and retail-level management, it's not just real estate—it's operations. Cycles expose weak decisions. Jacob shares how forced timing, tax pressures, and poor planning can destroy returns—and how to avoid those traps. The right questions matter. A good pitch isn't enough. Investors should ask about worst-case outcomes, not just IRR targets. Self-storage may look simple from the outside, but as Jacob Vanderslice makes clear, consistent returns come from disciplined operations, not market timing. W hether you're using Infinite Banking or other private capital strategies, the message is the same: know your operator, understand the risks, and focus on long-term execution—not short-term projections. Connect with Jacob Vanderslice: Website: www.vanwestpartners.com/ Linkedin: www.linkedin.com/in/jacob-vanderslice-02905b16b/  

Connect with Dave:https://www.linkedin.com/in/davidriess/https://www.wunderpower.com/Click to text the show! Email Jonathan with comments or suggestions:podcast@thesourcecre.comOr visit the webpage:www.thesourcecre.com*Some or all of the show notes may have been generated using AI tools.

Learn the 8-step roadmap that helped cut costs in half and achieve operational excellence. Discover how to create purpose-driven teams, implement tier meetings, and engage frontline problem solvers. Do you have team members ready to lead improvement projects with data-driven precision? Click here to learn more about our Six Sigma Green Belt

Whether you're an entrepreneur offering transformative services or an Operational Excellence leader championing Lean tools inside a company—one challenge remains the same: getting people to actually want what you offer. Having powerful tools, processes and services isn't enough. If people aren't engaging with what you offer, the problem usually isn't the tool. It's the relationship. Relationships open the door to creating desire and demand for your services.  Establishing know, like, and trust factors are essential for your success.  In this episode, you'll discover 5 actionable strategies  to build trust, credibility, and desire for your tools, processes, and services—without pushing or convincing. When you focus on connection first, adoption and buy-in follow naturally.  These relationship-building practices help you overcome resistance, boost engagement, and create a steady stream of clients and internal champions who are eager to use your tools, processes, and services—because they trust you, and they see the value.   [00:00] The Hidden Key to Demand: Why Relationships Make or Break Your Business Discover how building relationships isn't just “nice”—it's a strategic advantage that makes people crave your process, tools, and services. [06:14] The #1 Mistake Entrepreneurs & Intrapreneurs Make Are you unknowingly sabotaging interest in your offers? Learn the common misstep that kills desire—and what to do instead. [12:02] Strategy 1: The 30-Minute Connection Walk Steal this genius approach used by beloved leaders to deepen trust, loyalty, and engagement—in just 30 minutes a day. [17:45] Strategy 2: The Information Tracker Got a bad memory? No problem. Learn how to remember details that make people feel seen, valued, and eager to work with you. [22:58] Strategy 3: Relevant Resources Turn a simple conversation into a golden opportunity to serve—and become unforgettable in the process. [28:11] Strategy 4: Customized Approach How tailoring your language and tools to individual preferences skyrockets their interest and investment. [33:40] Strategy 5: The Power of Tie Backs Discover the one relationship move that builds emotional connection, keeps you top of mind, and primes people to say yes.  

On this episode of Best Ever CRE, Joe Cornwell interviews Nick Stageberg, owner of Black Swan Real Estate. Nick shares how 2024 marked their best acquisition year ever, with 2025 already on pace to surpass it, thanks to a focus on fixed-rate debt and operational excellence. He dives deep into their vertically integrated model, drawing on lessons from software development and Japanese lean manufacturing to run a highly efficient, team-based property management system. Nick also shares a tough lesson from a permitting nightmare in Tacoma and a recent big win on a 112-unit deal in Minnesota secured through creative financing and mission-aligned operations. Nick Stageberg Current role: Owner of Black Swan Real Estate Say hi to them at: blackswanteam.com – book 15 min with Nick securefreedomfund.com – learn about their preferred equity fund Get a 4-week trial, free postage, and a digital scale at ⁠https://www.stamps.com/cre⁠. Thanks to Stamps.com for sponsoring the show! Post your job for free at https://www.linkedin.com/BRE. Terms and conditions apply. Join the Best Ever Community  The Best Ever Community is live and growing - and we want serious commercial real estate investors like you inside. It's free to join, but you must apply and meet the criteria.  Connect with top operators, LPs, GPs, and more, get real insights, and be part of a curated network built to help you grow. Apply now at ⁠www.bestevercommunity.com⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices