Podcasts about associate partner

Gregorio Uglioni and Nick James discuss highlights from the Lead 26 conference, focusing on leadership, diversity, and the importance of authenticity. Nick shares insights from keynote speakers, especially Sandra DeVito, who spoke about being a female leader in a male-dominated industry. They also touch on how engaging discussions and a diverse audience make the event valuable for everyone attending. Nick explains the challenges and realities of flattening hierarchies in organizations. He emphasizes the need for leaders to listen, encourage ownership, and set clear strategies while allowing teams to execute creatively. The conversation compares leadership to coaching, highlighting how leaders can empower others by stepping back and supporting growth rather than micromanaging. About the guest:  Based in Zurich, Nick James has spent the past 30 years helping organisations transform and adapt to the ever-changing business environment spanning technology, business and regulatory change. He has an infectious passion for maximising the potential of the teams to deliver exceptional results for customers. He now works as a team and individual performance coach, mentor, senior advisor and transformation leader for corporates, consulting firms and start-ups. Relevant links:  https://www.linkedin.com/in/nickajames/ Key Take-aways: Authenticity in leadership: Leading with authenticity and style is powerful, especially in challenging or male-dominated environments. Flattening hierarchies: Bridging hierarchies and listening to teams helps leaders set clear strategies and encourage ownership. Coaching as leadership: Leaders should use coaching skills, empower teams, and step back to let others shine and grow. Chapters: 0:00 - Intro 0:35 - Key Themes and Reflections from Lead 26 0:47 - Leadership Insights: Authenticity and Gender Dynamics 3:59 - Addressing Hierarchies in Organizations 6:38 - Evolving Leadership: The Role of Coaching 11:02 - Transformational Leadership: Lessons from Bueller 13:16 - Integrating Social Purpose into Business 20:39 - Embracing Discomfort for Growth 21:48 - Conclusion Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/    

If AI can replace junior lawyers overnight, what does that mean for your portfolio tomorrow? In this episode, hosted by Michelle Martin, with guest Arun Pai, Associate Partner, Monk’s Hill Ventures we unpack how an AI model from Anthropic is unsettling legal firms and deepening the AI scare trade across tech markets. Why did billions evaporate in a single session - was it panic, or a recognition that business models are being rewritten? We explore whether value now lies in proprietary data, ecosystem dominance, or AI infrastructure control.In Asia, Indian billionaire Mukesh Ambani and Larry Fink of BlackRock are urging Indians to pivot from gold into domestic equities - could this fuel a 1990s-style retail boom? We assess India’s growth outlook and whether capital rotation signals explosive expansion ahead.See omnystudio.com/listener for privacy information.

This episode dives into the latest trends in AI, leadership, and digital transformation from the Lead 26 conference in Zurich. Hear firsthand insights on AI adoption, leadership challenges, and the future impact of robots and agents in the workplace. Essential listening for anyone interested in business transformation. about the guest: Andreas Giesa, Director of Digital Business Consulting at Xebia and former Head of eBusiness at Liebherr, is a visionary leader in the field of digitalization. With over 16 years of experience, he passionately drives digital business models, strategies, and innovative technologies such as AI and IoT. His focus is on customer-oriented solutions, digital excellence, and the development and empowerment of agile teams for digital transformation.Andreas Giesa, Director of Digital Business Consulting at Xebia and former Head of eBusiness at Liebherr, is a visionary leader in the field of digitalization. With over 16 years of experience, he passionately drives digital business models, strategies, and innovative technologies such as AI and IoT. His focus is on customer-oriented solutions, digital excellence, and the development and empowerment of agile teams for digital transformation. Key take-aways: AI is changing work rapidly: Agentic AI will soon impact both office and manual jobs. Backcasting for better strategy: Leaders should plan by envisioning the future and working backward. Addressing fears is crucial: Leadership must help people face and manage fears about AI adoption. Chapters: 0:00 - Intro 0:35 - Exploring Impressions from Lead 26 1:13 - AI Adoption Trends and Challenges 2:10 - The Impact of Agentic AI on Jobs 4:49 - Leadership Strategies: Backcasting vs Forecasting 7:30 - Addressing Fears and Adoption Gaps 10:10 - Key Learnings and Leadership Focus 11:37 - Upcoming Leadership Conference Plans Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  

The latest Cambridge Tech Podcast episode tackles one of the most pressing challenges facing the tech industry today: how do we prepare the next generation for a world fundamentally reshaped by artificial intelligence? The Problem Is RealThe statistics are sobering. The UK has 700,000 unemployed graduates struggling to gain a foothold in the labour market. Young people aren't just worried about AI - they're confused and increasingly anxious about their futures. What makes this episode essential listening is the nuanced, multi-stakeholder perspective it brings, including Liz Tolcher, Associate Partner, PA Consulting; Ayeisha Kone-Massouma, Degree Apprentice Project Manager, Bidwells; and those noted below. The podcast brings together educators, employers, policymakers, and AI experts to explore three critical themes:1. Self-Knowledge Over SpecialisationAnne Bailey, CEO & Co-Founder, Form the Future emphasises that young people's greatest asset is self-awareness:"Your uniqueness, your humanity, your curiosity, your interest, your values - these are the things that should be the driving factors in thinking about what work you want to do in the future."2. Foundational Skills Matter MostAgnieszka Iwasiewicz-Wabnig FRSA, Director, Maxwell Centre, University of Cambridge, argues that critical thinking, ethical discernment, and mental agility are non-negotiable:"Invest in foundational skills, invest in exercising your mental capabilities and you will be competitive against any AI."Aga also raises an important tension: over-optimisation for productivity might actually stifle innovation. Without room for experimentation, there's no space for human creativity to thrive.3. Responsible AI Development for ChildrenMaria Luciana Axente, Founder & CEO, Responsible Intelligence, highlights that most technology isn't built with young people in mind. The UK's "age-appropriate design" legislation represents a breakthrough, but urgent action is needed to prioritise children in AI policy and design.Tune in on your chosen podcast platform to subscribe and listen. Headline sponsor Holden Polestar Hosted on Acast. See acast.com/privacy for more information.

This episode explores how AI is transforming contact centers, balancing cost savings with better customer and employee experiences. Rick DeLisi shares new research, practical examples, and actionable strategies for leaders looking to unlock AI's full value in customer service. Essential insights for anyone in CX or digital transformation. About the guest Rick DeLisi is an author and presenter working to help companies achieve greater customer loyalty while ALSO reducing the cost of their Service operations. Titles include "The Effortless Experience" and our newest book "Digital Customer Service: Transforming Customer Experience for an On-Screen World" (published by Wiley).  Relevant links https://www.digitalcustomerservicebook.com,  https://www.linkedin.com/in/rick-delisi-1122257/ Key Take-Aways AI balances cost and experience: AI now enables companies to save costs while improving customer and employee experiences. Support frontline with AI tools: Equipping agents with AI-driven knowledge and suggestions makes their jobs easier and more effective. Personalize by issue, not person: Match the right interaction—AI or human—to the customer's specific need at that moment. Chapters 0:00 - Intro 0:35 - Career Highlights: Eliminating High Effort Customer Service 1:39 - Current Mission: Enhancing Banking Interactions with AI 2:42 - Unlocking AI Value: Beyond Cost Control 3:49 - Six AI Strategies for Contact Centers 10:09 - Automating Customer Interactions for Efficiency 17:25 - Empowering Contact Center Managers with AI Insights 21:11 - Matching AI and Human Interactions 22:53 - Use Cases: Achieving High Customer Satisfaction with AI 26:50 - The Future of Customer Service: A Celebration of Change 28:56 - Closing Thoughts and Audience Engagement Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

On this episode of Confessions of a Creative Director, we're getting into how creatives can actually play a role in fighting hate.Design Director Nick Adam's roots aren't in design school. They're in the punk shows, graffiti, and rave culture of ‘90s Chicago, scenes that taught him how visual language shapes belonging, safety, and identity. That lived experience came rushing back during a recent moment in when he saw someone covered in Nazi symbols being treated like it was no big deal.That's the wake-up call: hate is hiding in plain sight. And if creatives want to do anything about it, we have to know how systems of exclusion and identity really work, not in theory, but on the ground.In this episode, we talk about identity as civic infrastructure. About visibility as protection. And why real belonging isn't something you declare it's something you design into lived experience.Because every creative decision either reinforces the world we've inherited or helps build the one we actually need.To dive deeper, check out these links mentioned on the show:Help Stop HateSlow & Low 2025 2024the book

In this episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, teams, and organizations can improve customer interactions and employee engagement. About the Guest Marilyn Suttle has a proven track record of transforming customer relationships and elevating employee wellbeing. She works with organizations that want to stand out as the business of choice. A bestselling author, of three customer service books, including "Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan" Marilyn is the President of Suttle Enterprises, a personal and professional growth training firm that works with multi-cultural organizations. Marilyn's programs have a strong focus on developing communication skills and implementing wellbeing practices to handle even the most difficult clients and colleagues. Her highly engaging programs, coaching, and consulting services are sought after by professionals across various industries, from Fortune 500 companies to startups. Marilyn's extensive experience with online community management and social media has also helped brands engage deeply with their target audience, fostering strong and enduring customer loyalty. As a speaker, Marilyn is known for delivering high-content, humorous presentations that engage and inspire action long after her programs end. Relevant Links Facebook: @marilynsuttle and @suttleshift LinkedIn: http://www.linkedin.com/in/marilynsuttle The Top 3 Key Learnings Empathy First: Start with understanding and validating the customer's or employee's emotions. Simple phrases like "You're right" can disarm tension and build trust. Regular, Targeted Training: Replace generic customer service trainings with specific, actionable coaching sessions, like roleplays and feedback loops, to enhance skills and confidence. Resilience Through Leadership: Leaders should prioritize their own well-being and model healthy work-life boundaries, fostering a culture of care and productivity. Chapters 00:00 Introduction and Welcome 00:33 Meet Marilyn Suttle 03:09 Core Values and Passion 05:27 Handling Difficult Customers 09:29 Leadership and Employee Support 15:27 Resilience and Well-being 17:40 Personal Practices for Success 20:37 Setting Boundaries with Customers 25:34 Future of Customer Experience 27:14 Final Thoughts and Contact Information Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

You think you’re diversified… but what if you’re just betting on the same seven tech stocks again and again? The so-called Magnificent Seven now dominate both US and global indices, quietly shaping returns for anyone holding “broad” ETFs. We examine whether global diversification is becoming important again as big institutional players like Vanguard cut back on UK exposure and also talk about the rise and rise of gold. Has one of our best known commentators changed his long-standing tactical view on the metal? Michelle Martin speaks with Arun Pai, Associate Partner at Monk’s Hill Ventures, about how to spot unintended exposure and what a smarter diversification strategy really looks like, hosted by Michelle Martin.See omnystudio.com/listener for privacy information.

Marbue Brown defines customer obsession versus customer focus. He explains you start with the customer and work backwards. He contrasts companies that work backwards from product or profits. He draws on Amazon practices where the question, "what is the competition doing?" rarely comes up. He outlines five levels on the customer obsession continuum: customer indifferent, aware, focused, centric, and obsessed.  He gives cultural examples like hashtag thank you Thursday used by leaders to recognize employees and reinforce customer priorities across the organization. Marbue explains tools to measure and act on customer obsession. He describes the customer obsession barometer built with Dr. John Hughes. It scores nine practices from his book Blueprint for Customer Obsession. The barometer separates top tier companies and identifies "obsessed customers" who recommend and repurchase. He gives Chase as a success story. Chase links employee obsession with customer results through listening, rapid actioning of feedback, branch visits, and recognition.  About Marbue Brown Marbue Brown is founder of The Customer Obsession Advantage, a firm dedicated to helping companies achieve transcendent business results through Customer Obsession. He is an accomplished customer experience (CX) executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems. As a CX leader, he guided the Chase Consumer Bank to record performance in the JD Power Retail Banking Study, NPS and branch satisfaction. He transformed the Andon Cord mechanism at Amazon.com from a primarily manually triggered to system to a primarily automated system triggered by machine learning and statistical models. The Andon Cord is one of Amazon.com's most significant mechanisms it uses to personify its Customer Obsession culture. Marbue devised and codified the NSAT Improvement Approach at Microsoft, which was widely used by business units to dramatically improve CX as well as international subsidiaries who won nationwide awards in the process. He co-authored seminal articles about customer experience measurements that are widely cited in industry. He is a sought after speaker and published author on customer experience, business strategy and economic policy. Relevant links:  www.customerobsession.net Chapters:  0:00 - Intro 0:35 - Career Highlights and Key Achievements 4:13 - Winning in Customer-Centric Roles 9:13 - Understanding Customer Obsession 11:42 - Customer Obsession Continuum Explained 16:45 - Measuring Customer Obsession with Barometer 22:11 - Success Story: Chase's Customer and Employee Focus 32:53 - Key Takeaways on Customer Policies 35:12 - Conclusion and Farewell   Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/    

Greg Kihlström shares groundbreaking insights into how businesses can become experience-led enterprises. With real-world examples and a focus on innovation, Greg discusses digital transformation, agile methodologies, and the pivotal role of customer and employee experiences in driving success. This is a must-listen for anyone passionate about transforming organizations and delivering exceptional value to customers and teams alike. About the Guest Greg Kihlström is a best-selling author, speaker, and entrepreneur, and serves as an advisor and consultant to top companies on marketing technology, marketing operations, and digital transformation initiatives. He has worked with some of the world's top brands, including Adidas, Coca-Cola, FedEx, HP, Marriott, Nationwide, Victoria's Secret, and Toyota. He is a multiple-time Co-Founder and C-level leader, leading his digital experience agency to be acquired in 2017, successfully exited an HR technology platform provider he co-founded in 2020, and led a SaaS startup to be acquired by a leading edge computing company in 2021. He currently advises and sits on the Board of a marketing technology startup. Relevant Links https://www.linkedin.com/in/gregkihlstrom https://www.instagram.com/theagilebrand https://www.gregkihlstrom.com Episode Summary - The Top 3 Key Learnings Four Pillars of Transformation: Effective digital transformation hinges on integrating people, processes, platforms, and data. While technology matters, success ultimately depends on how well organizations address human and procedural challenges. Agile for Transformation: Agile methodologies can look different for every organization. Focus on principles like collaboration, adaptability, and delivering business value, rather than rigidly adhering to predefined methods. Return on Experience: Investing in customer and employee experiences yields measurable benefits, such as increased customer loyalty, higher lifetime value, and improved organizational efficiency. Chapters 00:00 Introduction and Guest Welcome 00:33 Greg Kihlström's Background and Career 01:55 Values Driving Professional Life 02:54 Digital Transformation Challenges 05:11 Measuring Return on Experience 09:23 Implementing Agile Methodologies 14:10 Practical Tips for Digital Transformation 16:47 AI in Digital Transformation 22:14 Future of Customer Experience 24:23 Conclusion and Final Thoughts Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Podcast webpage: https://www.cxgaolkeeper.com/podcast

Sebastian Graf explains the coming rise of AI native companies. He shares four safety pillars for autonomous firms: code freeze, CICD compliance, regulatory model training, and harm-reduction finance. The episode mixes technical detail, a real Anthropic experiment, and broad governance concerns about trust and social impact. Top 3 Key Learnings AI native company pillars: Four safety pillars: code freeze, CICD, regulatory RL training, and harm reduction mechanisms. Test and freeze code: Freeze codebases and run automated tests to ensure predictable behavior and regulatory compliance. Trust via cost and trials: Lower cost and stepwise use build trust; people try low-risk services first then adopt more. About Sebastian Graf Sebastian Graf describes himself as an engineer by profession, but an educator at heart. In his work as an engineer, he is driven by the belief that technology should lift everyone, enabling people to live extraordinary lives in extraordinary ways. He acknowledges that this is challenging in a world where many technologies are built with incentives that divide society, exploit the environment, and widen wealth inequality. Sebastian is committed to reversing these incentives. His mission is to empower imagination and drive the creation of a positive social, environmental, and technological future that he believes is entirely within reach. Sebastian's linkedin: https://www.linkedin.com/in/sebastiangraf1/ Chapters: 0:00 - Intro 0:35 - Business Transformation Pitch Overview 1:09 - Sebastian Graf's Background and Expertise 2:39 - Sebastian's Mission with AI Native Companies 4:37 - Defining AI Native Companies 8:33 - Four Pillars of AI Native Companies 18:35 - Anthropic's Vending Machine Experiment 22:24 - Engineering Resilience in AI Native Companies 26:31 - Building Trust in AI Native Operations 30:47 - Quickfire Round and Closing Thoughts 34:45 - Key Takeaways and Final Reflections Resources:   Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host: Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/     Mostra meno  

This interview,Live from LEAD-26 in Zurich, links real leadership lessons to lived experience. Fabian, a CIO and ultra runner, talks limits, psychological safety, and practical steps. He also shares a clear, cautious view on generative AI and a smart fast follower strategy for regulated organizations. Key Learnings: Admit leadership limits: Openly share small, real limits with your team to build reflection and performance. Psychological safety matters: Create a safe team space so people speak up and help cover leadership gaps. Use smart fast follower: Experiment early, then buy enterprise-ready solutions to avoid costly long-term build and maintenance.   Summary:  Fabian Ringwald is the CIO of a Swiss health insurance company. He says they have the most satisfied customers in the industry. He is also a board member at lead 26 and helps shape conference content and speaker selection. Outside work he runs ultra trails. He runs over 100 kilometers and gains more than 6,000 meters of altitude. These runs can take more than 20 hours and include day and night. Night is more challenging. The long runs teach self-leadership and a clear view of personal limits. Fabian argues that every leader has limits. He says hiding limits wastes energy because close colleagues already see them. He encourages leaders to share limits openly with their teams. Open discussion builds self-reflection and helps form a high performance team. Teams can then help fill leadership gaps. He highlights psychological safety as the key trait that separates good leaders from great leaders. He recommends starting small when opening up. Share a minor limitation first, set an example, and scale openness gradually over time. Fabian says AI is not the solution for everything. He explains generative AI is a statistical tool and is not suited for fully deterministic tasks. He sees strong potential in areas like detecting anomalies on MRI or CT images, but he warns against using generative AI for direct medical advice. His company follows a smart fast follower strategy: experiment early with startups, then adopt enterprise-ready solutions rather than build long-lived custom systems. To keep agility, get top-down alignment with the board and enable bottom-up experiments with LLMs or ChatGPT for hands-on learning.   About Fabian Ringwald: CIO of SWICA - the leading Swiss health insurer with the most happy customers Prior: digital transformation in several different industries from freight railway (SBB Cargo), energy trading (BKW), consulting (Logica) to inustrial manufacturing (Siemens) and Ravensburger, the well known jigsaw puzzle company. Chapters: 0:00 - Intro 0:35 - CIO's Role in Health Insurance 1:12 - Leadership Lessons from Ultra Running 3:06 - Identifying Leadership Limits 4:21 - Creating Psychological Safety in Teams 5:37 - Taking Small Steps Towards Openness 7:40 - Insights from Conference Speakers 9:13 - Evaluating AI Applications in Leadership Resources  Fabian Rinwald Linkedin: https://www.linkedin.com/in/fabianringwald/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify About the host:  Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation. Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  

Live from LEAD-26 in Zurich. Stephan Siegrist is a professional alpinist. He says leadership means taking the lead when situations are uncomfortable. In mountaineering one person often needs the next rope length and must make small decisions by the centimetre and larger choices every half hour. Some choices are life threatening.  On a recent Nepal expedition his youngest team member developed high altitude pulmonary sickness. The medical problem required bringing the person down quickly. Stefan decided the team must bring him down. He said the most important thing is that everyone comes back home safely. Stefan spoke about risk and crisis. He said if you do not take any risk you do not get forward. He advised to push to the limit but not until it starts bleeding. Over years climbers develop knowledge to find that balance.    About Stefan Siegrist: Professional Alpinist, Climber, Public Speaker. Stephan loves the mountains and he loves sharing the adventure    Resources   his webpage: https://stephan-siegrist.ch/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/  Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Hear branding advice that shifts focus from "better" to "different." David Brier explains how branding is the art of differentiation. He shows why brands that only tweak visuals fail, and shares real cases: a failed Jaguar rebrand and a successful Napa Fresh relaunch. Learn practical steps and imagination tools. About David Brier David Brier, known by many as "The Brandfather," is the recipient of 320 international awards and the Presidential Ambassador for Global Entrepreneurship medallion, who has generated over $9 billion in brand value across four decades for companies from startups to Fortune 500s. The bestselling author of "Brand Intervention" and "Rich Brand Poor Brand," Grant Cardone has praised him as "a branding genius" and "brilliant with branding" by Shark Tank's Daymond John. Resources  Rising above the noise : https://www.risingabovethenoise.com Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Send us a textIn Episode 267 of The Data Diva Talks Privacy Podcast, Debbie Reynolds, The Data Diva, talks with Federico Marengo, Associate Partner at White Label Consultancy in Italy. They explore the accelerating intersection of privacy, artificial intelligence, and governance, and discuss how organizations can build practical, responsible AI programs that align with existing privacy and security frameworks. Federico explains why AI governance cannot exist in a vacuum and must be integrated with the policies, controls, and operational practices companies already use.The conversation delves into the challenges organizations face in adopting AI responsibly, including understanding the requirements of the EU AI Act, right-sizing compliance expectations for organizations of different scales, and developing programs that allow innovation while managing risk. Federico highlights the importance of educating leadership about where AI regulations actually apply, since many businesses overestimate their obligations, and he explains why clarity around high-risk systems is essential for reducing unnecessary fear and confusion.Debbie and Federico also discuss future trends for global AI and privacy governance, including whether companies will eventually adopt unified enterprise frameworks rather than fragmented jurisdiction-specific practices. They explore how organizations can upskill their teams, embed governance into product development, and normalize AI as part of standard technology operations. Federico shares his vision for a world where professionals collaborate to advance best practices and help organizations embrace AI with confidence rather than hesitation.Support the showBecome an insider, join Data Diva Confidential for data strategy and data privacy insights delivered to your inbox.

This episode explains how BSI builds for data, AI agents, and digital sovereignty. Markus Brunold shares the company mission, cloud and AI model choices, and how human roles and AI agents work together. Hear concrete examples and product thinking for regulated industries like financial services. About Markus Brunold Markus Brunold is CEO of BSI Software and is responsible for the company's long-term business development. With the BSI Customer Suite, BSI Software offers the only European holistic CRM and CX solution that deeply integrates AI while guaranteeing data protection, sovereignty, and flexibility. For Markus, customer centricity is the guiding principle of his entrepreneurial activities. BSI Software is a market leader in its key industries, combining deep industry knowledge with technological excellence. Resources  BSI Software: https://www.bsi-software.com/en Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice skills, and embed audio into internal communication. Hear real examples and pitfalls to avoid in corporate podcasting. About Alexander Wunschel Alexander Wunschel is a founder, podcast pioneer, and producer with over 17 years of experience in the audio industry. He is the owner and executive of Klangstelle, a podcast company that offers the finest audio pieces from strategy and conception to production and marketing. He has produced and managed over 1.000 episodes in over 35 podcasts with about 8 million downloads and streams for clients such as Telekom, Fujitsu, Playboy, Starbucks, Datev, GAD, Microsoft, and many more. He is also a strategy consultant for digital media, a keynote speaker. He is passionate about the impact of sound, immersive and augmented audio, voice user interface, privacy, security, OSINT, MarTech, AdTech, meditation, and cooking. Resources  Klangstelle: https://www.linkedin.com/in/alexanderwunschel/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonard Sommer has been actively promoting creativity in education through the Classroom Thinktank e.V., a non-profit initiative he founded. He is also involved on a voluntary basis with several educational organizations, including Education Y (Board Member), Wir für Schule (Advisory Board), and DigitalSchoolStory (Brand Ambassador). Additionally, he is the initiator and curator of FUTUROMUNDO EDU, the International Future Festival of Learning. Leo is the author of the professional book "Wenn Schule auf Ideen bringt – 100 Kreative denken Lernen neu" (Vahlen Verlag, Munich). He is regularly invited as a keynote speaker and workshop facilitator on the topics of creativity in education and future-oriented learning. He has spoken or led workshops at various training programs, events, and global institutions. Resources FUTUROMUNDO : https://www.linkedin.com/in/leonardsommer/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asia's first Certified Customer Experience professional. - Founder of Koyopo, a CX and leadership consulting firm.  - Worked with global brands like Google and Cisco. - Over two decades of experience in leadership, consulting, and coaching. - Helping organizations build customer-centric cultures that drive loyalty and growth. - Gallup-certified strengths coach, aligning authentic strengths with CX strategies. Resources  Koyopo: https://www.linkedin.com/in/chawlarajat/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation

In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integration of technology to enhance customer experiences. Hussein dives into three significant transformation examples, starting with Red Bull's innovative marketing campaign during the Felix Baumgartner space jump. He then shares the groundbreaking "She Drives" initiative at Nissan, which empowered female drivers in Saudi Arabia, and the "ShopAtHome with Nissan" program, which revolutionized the automotive customer experience during the COVID-19 pandemic. Throughout the conversation, Hussein emphasizes the role of data, personalization, and empathy in creating exceptional customer experiences. About Hussein M. Dajani Hussein M. Dajani is a transformative marketing, customer experience and AI leader redefining what it means to lead responsibly in the age of disruption. With 24+ years across industries and geographies, he fuses visionary thinking with operational rigor to build brands that grow, teams that scale, and strategies that deliver. Hussein is not just adapting to change — he's driving it. A rare blend of CMO/CXO/CDO/CAIO mindset and CEO impact, he turns customer obsession into competitive advantage and emerging tech, especially AI, into measurable value. Whether leading digital revolutions or orchestrating brand relaunches, Hussein's influence is felt across boardrooms, global stages, and the future of marketing itself. Resources  Petromin Corporation : https://www.linkedin.com/in/hdajani/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer service leaders navigating the pressure to modernize operations, improve experience, and prove the value of their AI investments. As the host of the Press 1 For Nick podcast, he's interviewed more than 200 CX leaders, authors, and innovators about the future of service. His new book, The Heart of Service: A Blueprint for Human-Centric AI in Customer Service, uses a fictional parable to show what happens when a CX leader stops chasing hype and starts asking the right questions. Nick brings practical experience from years of helping contact centers implement modern solutions—from AI and automation to agent enablement and post-go-live support. His work is grounded in one belief: technology should serve people, not the other way around. Resources  VDS: https://www.govds.com Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive profitability. This episode is a must-listen for anyone looking to bridge the gap between customer experience and executive buy-in. About Patty Soltis Over three decades of experience, Patty has been a practitioner, consultant, and analyst in CX. She led dysfunctional organizations through change management to profitability. She found significant financial benefits with more profitable sales and lower expenses using the CX discipline. Using customer-centric business strategies, Patty created customer centric cultures, advised organizations to adopt CX, and analyzed CX best practices. Patty started her career listening to the voice of the employee, learning more about the customer elevating customer experiences. Patty serves as a senior customer experience manager at Upwork. Patty was a principal analyst – CX for eMarketer/Insider Intelligence and a patient experience consultant for Moffitt Cancer Center. She was a consultant for several years working with both small and enterprise organizations. Patty worked in retail for 27 years. She was a VP/GM for Neiman Marcus, Marshall Fields, and Lord & Taylor. Patty is a CCXP, CX-PRO and was named a CX Influencer by CX Network in 2024 and CX Scoop in 2023. She is an active member of the CXPA where she led the writing of the Book of Knowledge, launched the FL CXPA network, serves as a leader on the FL network and the Regional Council. Patty is a member of Horizon CX Board of Advisors. Resources  Upwork: https://www.upwork.com/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Why are car washes a great investment? What investors should keep in mind when buying car washes? Why now is the time to buy? Why have car washes grown in popularity? Melissa Croll, Associate Partner at Attlee Realty, shares her expertise.Melissa Crollmelissa@attleerealty.comhttps://www.instagram.com/carwashprincessmelissa/Join our investor list here: https://montecarlorei.com/investors/

sasserathNOW ist eine unabhängige Strategieberatung, die Marken, Menschen und Organisationen hilft, ihre Einzigartigkeit wirksam zu machen. In dieser Folge sprechen wir mit Andreas Neef – seit dem 1. Oktober 2025 Associate Partner bei sasserathNOW. Zuvor war Andreas viele Jahre u. a. bei L'Oréal für die Bereiche Media, MarTech und Content verantwortlich. Heute ist er Board Advisor (u. a. für Beiersdorf und Cosnova), Ambassador mehrerer KI-Startups und ein liebenswerter Partner. Durch seine Konzern-Erfahrung, seine Leidenschaft für Technologie und seine Menschlichkeit vereint Andreas viele Perspektiven – und bietet einen einzigartigen Blick auf den tech-getriebenen Marken-Wandel unserer Zeit. In dieser Folge sprechen wir über: Wie KI hilft, Marken effizienter und effektiver zu Konsument:innen zu bringen Wie KI die lineare, one-way Customer Journey in ein dynamisches Ökosystem verwandelt Warum echter Wandel mehr bedeutet als reine KI-Implementierung Eine Folge für alle, die verstehen wollen, wie Technologie, Marke und Mensch heute zusammenspielen – und wie KI unsere Marken-Arbeit nachhaltig verändert. Gäste des Talks: Andreas Neef: https://www.linkedin.com/in/andreas-neef-1b5001a6/?originalSubdomain=de Anna Lüders https://www.linkedin.com/in/annalueders/ Marc Sasserath https://www.linkedin.com/in/marcsasserath/ Bei Fragen, Anmerkungen und für weitere Infos, schaut gerne auf unserer Website vorbei

Landside logistics is one of the most complex and fragmented parts of the supply chain — filled with manual handoffs, multiple players, and limited visibility. How can technology unlock efficiency, safety, and resilience in this space?In this episode of Beyond The Box, experts Sal Arora, Global Co-leader of the Travel, Logistics & Infrastructure Practice at McKinsey & Company and Ali Kamil, Associate Partner at McKinsey & Company, share insights on the innovations shaping the future of landside logistics.Together, they discuss:

Het regent geld in de Europese defensiesector. Met de verhoging van de NAVO-norm en het ‘Rearm Europe-plan' gaat er veel geld naar wapens, mankracht én digitale weerbaarheid. Want naast fysieke dreiging wordt er toch vooral gesproken over een mogelijke cyberoorlog. Maar waar komt al dat investeringsgeld nou precies terecht? En wat zien we er vervolgens in de praktijk van terug? Ben van der Burg en Joe van Burik spreken er in deze aflevering over met: Koen Gijsbers, Associate Partner bij FGS Global, generaal-majoor buiten dienst en de eerste cybergeneraal van Nederland.

Het regent geld in de Europese defensiesector. Met de verhoging van de NAVO-norm en het ‘Rearm Europe-plan' gaat er veel geld naar wapens, mankracht én digitale weerbaarheid. Want naast fysieke dreiging wordt er toch vooral gesproken over een mogelijke cyberoorlog. Maar waar komt al dat investeringsgeld nou precies terecht? En wat zien we er vervolgens in de praktijk van terug? Ben van der Burg en Joe van Burik spreken er in deze aflevering over met: Koen Gijsbers, Associate Partner bij FGS Global, generaal-majoor buiten dienst en de eerste cybergeneraal van Nederland. Vragen, opmerkingen of suggesties? Mail ons! Op: degrotetechshow@bnr.nl De Grote Tech ShowTech verandert onze wereld, in De Grote Tech Show (DGTS) hoor je hoe. Joe van Burik en Ben van der Burg spreken met innovatieleiders en analyseren de techwereld, van AI tot cybersecurity en social media tot quantumcomputers. TechpodcastDe Grote Tech Show (DGTS) is dé techpodcast (en radioshow) voor iedereen die technologie en innovatie echt wil begrijpen. Over AI (of: kunstmatige intelligentie), chips, cloud, cyberveiligheid, social media, quantum en entertainment. Hier hoor je hoe technologie de wereld verandert en wat dat betekent voor bedrijven, investeerders en iedereen in de samenleving. Bij DGTS krijg je de analyses, inzichten en interviews die ertoe doen. Met diepgaande gesprekken en scherpe analyses brengen we de belangrijkste technologische ontwikkelingen in kaart. InnovatiesElke week spreken we kopstukken in de techwereld: ceo's, hoogleraren, ondernemers en investeerders die werken aan de innovaties van morgen. Wat betekenen de nieuwste AI-modellen voor werk en creativiteit? Hoe blijven Europese startups concurreren met het nog altijd machtige Silicon Valley en het ondoorzichtige China? Dit zijn geen oppervlakkige interviews, maar diepgaande gesprekken waarin we de hoofdrolspelers spreken die écht impact maken. De technologische revolutie is in volle gang en beïnvloedt elk aspect van ons leven—van de manier waarop we werken en communiceren tot de geopolitieke machtsverhoudingen. Daarom brengen we niet alleen de technologische kant in beeld, maar ook de economische en maatschappelijke implicaties ervan. Naast de grote innovaties kijken we naar de bedrijven die deze ontwikkelingen vormgeven. Wat is de strategie van big tech-bedrijven zoals Google, Apple, Microsoft en Meta? Hoe verandert de concurrentiestrijd tussen Nvidia, AMD en Intel de chipmarkt? Wat betekenen nieuwe wetten en regels in Europa en de VS voor de toekomst van technologie? AnalysesDaarnaast hoor je bij De Grote Tech Show, exclusief als extra podcast elke week, hoe Joe van Burik en Ben van der Burg de week in tech doornemen. Ze analyseren het laatste nieuws, plaatsen de ontwikkelingen in perspectief en geven scherpe inzichten over wat er écht speelt. Van de doorbraken in AI / kunstmatige intelligentie en de opkomst van nieuwe sociale mediaplatformen tot de impact van geopolitieke spanningen op de halfgeleiderindustrie. Regelmatig schuift een gast uit het netwerk aan om extra expertise te bieden en het debat te verdiepen. Door de combinatie van journalistieke scherpte, technische kennis en een kritische blik ontstaat een programma dat verder gaat dan de headlines en technologie in een bredere context plaatst.AIOf het nu gaat om de risico’s en kansen van AI-technologie of de positie van Europa in de wereldwijde technologische concurrentiestrijd, De Grote Tech Show biedt de achtergrond, de nuance en de inzichten die nodig zijn om deze ontwikkelingen echt te begrijpen. Dit maakt het programma onmisbaar voor professionals in de techsector, beleggers die strategische beslissingen willen nemen en iedereen die wil weten welke innovaties onze toekomst vormgeven. Met de combinatie van exclusieve interviews, deskundige duiding en een kritische kijk op innovatie biedt DGTS een unieke mix van diepgang en actualiteit. Over de makersJoe van Burik volgt en analyseert de belangrijkste ontwikkelingen in tech, met scherpte, tempo en humor. Je hoort hem dagelijks op BNR Nieuwsradio met het belangrijkste nieuws in de Tech Update en hij presenteert De Grote Tech Show. In het bijzonder volgt Joe al twee decennia de wereld van videogames, waarover hij met bevlogen collega's en gasten praat in de podcast All in the Game. Eerder werkte hij als auto(sport)journalist voor diverse andere media en schreef het boek Formule 1 voor Dummies. Ben van der Burg is techondernemer en voormalig topschaatser. Ben is bezeten door technologie en wordt enthousiast van gadgets, elektrische auto's, goede businessmodellen en de toekomst. Naast De Grote Tech Show is hij ook wekelijks te horen als presentator van De Technoloog. Ook schuift hij regelmatig aan bij Vandaag Inside, Goedemorgen Nederland en andere talkshows, om te praten over het laatste nieuws rond technologie. Daniël Mol is redacteur en samensteller van De Grote Tech Show. Hij presenteert zelf bij BNR de Cryptocast en maakt ook De Technoloog. Tevens is hij de vaste vervanger van Ben in De Grote Tech Show; Joe wordt bij afwezigheid vervangen door Iwan Verrips, co-host en eindredacteur van de Ochtendspits met Bas van Werven op BNR Nieuwsradio.See omnystudio.com/listener for privacy information.

In dieser spannenden Folge des Karriere Insider Podcasts spricht David Döbele mit Katrin Ahlering, Wirtschaftsprüferin bei Rödl & Partner, über ihren Karriereweg, die Unterschiede zwischen Big4 und Next10 sowie ihre Erfahrungen beim Aufbau eines eigenen Teams. Du erfährst, wie das Wirtschaftsprüferexamen abläuft, welche Chancen und Herausforderungen der Beruf mit sich bringt, worauf bei Berufseinsteiger:innen und Praktikant:innen geachtet wird – und was man aus Katrins Erfahrungen für die eigene Karriere lernen kann.LinkedIn Katrin Ahlering: https://www.linkedin.com/in/katrin-ahlering-946072216/Karriereseite Rödl & Partner: https://karriere.roedl.de/karriere/Mein SPIEGEL-Bestseller-Buch: https://nach-ganz-oben.de/?htrafficsource=organic&hcategory=yt_organic&el=Big4vsNext10WirtschaftsprüferinRödlPartnerimInterviewKarriereInsider100925Unsere Website: https://pumpkincareers.com/jetzt-hier-bewerben/?htrafficsource=organic&hcategory=yt_organic&el=Big4vsNext10WirtschaftsprüferinRödlPartnerimInterviewKarriereInsider100925_____________________________________________Timestamps00:00:00 - Vorschau00:00:42 - Intro00:02:11 - Vorstellung & Karriereweg00:14:00 - Was ist Wirtschaftsprüfung?00:17:50 - Hauptunterschiede zwischen den Big4 & den Next1000:19:52 - Wie schwer ist die Gründung einer eigenen Wirtschaftsprüfung?00:23:16 - Wirtschaftsprüferexamen00:26:26 - Was macht das Start-Up Team bei Rödl & Partner?00:37:20 - Wie läuft das Wirtschaftsprüferexamen ab?00:42:46 - Was macht ein Associate Partner?00:43:52 - Wie ist Rödl & Partner aufgebaut?00:45:03 - Welche Unternehmen prüfst du aktuell?00:48:35 - Wird KI die Wirtschaftsprüfung in den nächsten Jahren verändern?00:50:38 - Tipps für eine erfolgreiche Karriere als Wirtschaftsprüfer00:54:09 - Vergütungsstruktur in der Wirtschaftsprüfung00:59:46 - Projektalltag: Gleichbleibende Auslastung oder starke Schwankungen?01:03:06 - Praktikum & Berufseinstieg: Worauf wird bei Bewerber:innen geachtet?01:06:31 - Exitmöglichkeiten als Wirtschaftsprüfer01:08:33 - Wie oft gibt es Betrugsfälle?01:16:44 - Typische erste Woche als Praktikant in der Wirtschaftsprüfung01:20:23 - Weitere Fragen01:22:50 - Outro_____________________________________________Weitere hilfreiche YouTube-Videos:Der Karriere Insider Podcast: https://www.youtube.com/@KarriereInsiderPodcastINVESTMENT BANKER WERDEN (Guide): https://youtu.be/smtlWs5WPUM?si=nLG14-z-VNx0bk0fUNTERNEHMENSBERATER WERDEN (Guide): https://youtu.be/jLK24iLsGPM?si=5DlTJvVKLf1FhpnUDie besten Unis für den Bachelor: https://youtu.be/n-YSo8ss0KsDie besten Unis für den Master: https://youtu.be/fdKknPZzO4wALLE JOBS NACH DEM BWL-STUDIUM: https://youtu.be/D1Ssf6uAQlYALLE FINANCE JOBS nach dem BWL-Studium: https://youtu.be/6kD05whSvEU_____________________________________________Wenn du dich für den Berufseinstieg in Investment Banking, Unternehmensberatung oder Private Equity interessierst, haben wir hier einige nützliche Links für dich zusammengefasst:Target-Uni-Report: https://pumpkincareers.com/target-uni-report?htrafficsource=organic&hcategory=yt_organic&el=Big4vsNext10WirtschaftsprüferinRödlPartnerimInterviewKarriereInsider100925Investment Banking Analyst Report: https://pumpkincareers.com/investment-banking-analyst-report?htrafficsource=organic&hcategory=yt_organic&el=Big4vsNext10WirtschaftsprüferinRödlPartnerimInterviewKarriereInsider100925Consulting Einsteiger Report: https://pumpkincareers.com/consulting-report?htrafficsource=organic&hcategory=yt_organic&el=Big4vsNext10WirtschaftsprüferinRödlPartnerimInterviewKarriereInsider100925Eine Gesamtübersicht über alle unsere bisher veröffentlichten Reports findest du übrigens hier: https://pumpkincareers.com/reports/?htrafficsource=organic&hcategory=yt_organic&el=Big4vsNext10WirtschaftsprüferinRödlPartnerimInterviewKarriereInsider100925

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and culture.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.The Goals to Results Conference is back, and it's grounded in the challenges you're experiencing and the opportunities you're facing as you lead change, transformation, and continuous improvement.Save the Date. 17th March 2026.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Kartikeya has an MBA, LLM, and law degree.At Deloitte, he got his start in privacy.Kartikeya is an associate partner at Forvis Mazars.We will chat about how he became a privacy star!

Today's episode features the remarkable Yolanda, an Associate Partner in Cybersecurity whose career spans everything from scaling antenna towers to exploring the quantum computing horizon. Yolanda takes us through her one-of-a-kind journey—beginning as a high school intern at the NSA, rising through the ranks to become a full-time intelligence professional, and now leading organizations through the complexities of emerging tech threats.We delve into her early days collecting RF signals (yes, complete with rappelling from dizzying heights), her transition from offensive to defensive cybersecurity work, and her current focus on preparing the digital world for the impact of quantum computing. Along the way, Yolanda opens up about her battle with cancer, the strength she drew from her community, and how that experience reshaped her approach to life and leadership.This episode is a masterclass in resilience, intelligence, and humanity. Don't miss Yolanda's powerful story—you'll walk away inspired, informed, and maybe a little braver.

Are you ready to navigate the changing landscape of transformation where AI is more than a buzzword?Hayley Glasby-Ringham, Associate Partner at KPMG, shares practical insights from the frontline of large-scale change. Hayley explains how AI is reshaping the way organisations approach transformation, and why technology alone won't deliver success.This episode focuses on the human factors that often get overlooked: leadership behaviours, building trust, and creating conditions where change lasts beyond the initial hype. Hayley highlights the role of leadership in sustaining momentum, common pitfalls that derail progress, and the importance of clear communication and alignment in complex environments.Whether you're leading digital change, embedding new ways of working, or striving to keep improvement alive, this conversation offers grounded, practical wisdom from a leader who understands the balance between technology and people.Listen now to sharpen your transformation approach and lead change that lasts.PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The Goals to Results Conference is back, and it's grounded in the challenges you're experiencing and the opportunities you're facing as you lead change, transformation, and continuous improvement.>>> Join Priority Booking List

Welcome back to the Alt Goes Mainstream podcast.Today's episode is with a private equity pioneer who has seen the industry evolve in the forty plus years he's spent in private markets.We sat down with Steve Klinsky, the Founder and Chief Executive Officer of New Mountain Capital, which he started in 1999, and has grown to over $55B AUM with an investment platform that spans strategies across Private Equity, Credit, and Net Lease Real Estate.Steve was the Co-Founder of the Leverage Buyout Group at Goldman Sachs from 1981-1984, where he helped execute over $3B of transactions for Goldman and its clients. He then joined Forstmann Little and Co. as an Associate Partner and General Partner, helping to oversee seven private equity and debt partnerships totaling over $10B in capital.He has since built New Mountain Capital into a leading alternative asset manager that has charted a growth path. Yet the firm has remained true to its roots and mindset of its “family business background,” which has informed how New Mountain has partnered with both GPs and LPs, and it's a DNA that is central to their recent rollout of a wealth solutions business.Steve and I had a fascinating discussion about the evolution of private markets and how to build a leading alternative asset manager that helps build businesses. We covered:How private markets have changed since Steve began in the industry.What it means to build “great businesses.”How the mindset of the “family business background” has helped inform investment strategy and deepening LP relationships.How Steve and New Mountain have navigated scaling the firm while focusing on generating returns for LPs.How New Mountain has approached launching new strategies.The why and how behind launching a wealth solutions business.Thanks Steve for coming on the show to share your wisdom and expertise on private markets.A word from AGM podcast sponsor, Ultimus Fund SolutionsThis episode of Alt Goes Mainstream is brought to you by Ultimus Fund Solutions, a leading full-service fund administrator for asset managers in private and public markets. As private markets continue to move into the mainstream, the industry requires infrastructure solutions that help funds and investors keep pace. In an increasingly sophisticated financial marketplace, investment managers must navigate a growing array of challenges: elaborate fund structures, specialized strategies, evolving compliance requirements, a growing need for sophisticated reporting, and intensifying demands for transparency.To assist with these challenging opportunities, more and more fund sponsors and asset managers are turning to Ultimus, a leading service provider that blends high tech and high touch in unique and customized fund administration and middle office solutions for a diverse and growing universe of over 450 clients and 1,800 funds, representing $500 billion assets under administration, all handled by a team of over 1,000 professionals. Ultimus offers a wide range of capabilities across registered funds, private funds and public plans, as well as outsourced middle office services. Delivering operational excellence, Ultimus helps firms manage the ever-changing regulatory environment while meeting the needs of their institutional and retail investors. Ultimus provides comprehensive operational support and fund governance services to help managers successfully launch retail alternative products.Visit www.ultimusfundsolutions.com to learn more about Ultimus' technology enhanced services and solutions or contact Ultimus Executive Vice President of Business Development Gary Harris on email at gharris@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.Show Notes00:00 Message from our sponsor, Ultimus Fund Solutions01:23 Podcast Theme and Opening02:03 Guest Introduction: Steve Klinsky04:00 Steve's Early Career in Private Equity05:39 The Evolution of Private Equity06:55 Forstmann Little and Co. Experience07:36 Founding New Mountain Capital08:08 New Mountain's Investment Philosophy08:25 Family Business Influences08:56 New Mountain's Cultural Values09:13 Working with Entrepreneurs and Management Teams10:15 Scaling New Mountain Capital13:35 Investment Strategies and Talent14:45 Opportunities and Challenges in Private Equity15:03 Mid-Market Focus and Growth Opportunities16:10 Impact of Industry Growth on Mid-Market Firms16:50 Product Innovation in Private Markets18:40 Synergy Between Investment Strategies20:20 Growth and Future of New Mountain Capital21:10 Engaging the Wealth Channel21:40 Building the New Mountain Brand23:07 New Mountain's Edge and Performance24:20 Engaging the Wealth Channel25:50 Customization and Differentiation in Wealth Management27:17 Strategies for Wealth Channel Engagement27:39 Productization for the Wealth Channel28:05 Industry Evolution and Consolidation28:40 Wealth Channel vs Institutional Channel29:44 Institutional Side of Private Markets29:59 Historical Perspective on Institutional Changes30:47 Challenges and Investment Strategies for the Wealth Channel32:03 Investment Lessons34:48 Common Threads in Successful Investments35:53 Leveraging AI and Technology in Investments37:56 Value Creation in Services Businesses38:42 Effective Value Creation Levers39:38 Growth and Team Building at New Mountain41:04 Starting New Mountain in 199943:00 Navigating Market Turbulence44:57 Private Markets vs Public Markets45:53 Lessons from Private Markets for Public Investors47:47 Importance of Price in Investing49:24 Building a Strong Team50:05 Global Investment Strategies50:47 Future Investment Excitement51:58 Focus on Wealth Channel52:13 Growth in Secondaries and Continuation Vehicles52:42 Industry Evolution and Firm Growth53:11 Conclusion and Final Thoughts  Editing and post-production work for this episode was provided by The Podcast Consultant.

"You're not stuck—you're just scared to take up space."In this episode of The Counter Offer, host Susanna Gray is joined by her co-host for the season, recruiter-turned-career-coach Tiarna Mccormack. Tiarna brings sharp insight into the job search process, why women especially struggle to own their stories, and what it really takes to move your career forward. They dig into the unspoken power dynamics between recruiters and candidates, how burnout fuels bad decisions, and why quiet quitting might not be the answer you're looking for.If you've ever felt invisible in your career or doubted your next move, this episode will give you the mindset reset you didn't know you needed.Must-Hear Insights and Key MomentsFrom Recruiter to Coach – Tiarna shares her transition from the recruitment world to career coaching, explaining how personal burnout and professional misalignment led her to find deeper meaning in helping people unlock clarity and confidence.The Power of Owning Your Story – The conversation dives into why so many people—especially women—struggle to articulate their worth and how career coaching can help shift those narratives.Quiet Quitting: A Symptom, Not a Solution – Tiarna breaks down why quiet quitting is a red flag for deeper disengagement and how it can be an opportunity to reflect and pivot before you fully burn out.Recruiter Red Flags – Susanna and Tiarna expose what candidates often miss when dealing with recruiters and how to spot the signs that a role—or a recruiter—isn't aligned with your values.Job Search Mindset Reset – They unpack why desperation in a job search backfires and how reframing the process around curiosity and ownership leads to better long-term outcomes.Words of Wisdom: Standout Quotes from This Episode“When people come to me, they think the problem is their résumé—but it's really their relationship to their career.” – Tiarna Mccormack“You're not stuck—you're just scared to take up space.” – Tiarna Mccormack“Quiet quitting is a coping mechanism for something much deeper.” – Tiarna Mccormack“Owning your story is about reclaiming your career narrative before someone else writes it for you.” – Tiarna Mccormack“If a recruiter makes you feel small, that's a massive red flag.” – Tiarna Mccormack“Most of the time, people already know what they want—they just need permission to want it.” – Tiarna Mccormack“When you're desperate in a job search, you show up differently—and you attract the wrong opportunities.” – Susanna Gray“Your self-worth should not be tied to your job title.” – Tiarna Mccormack“We're not meant to stay in the same role for 5, 10, 15 years and feel nothing.” – Tiarna Mccormack“Clarity in your career isn't found in a spreadsheet—it's found in your story.” – Susanna GrayAbout Tiarna MccormackTiarna Mccormack is a recruitment professional with over 10 years of experience, specializing in connecting senior talent with recruitment agencies. She has held key roles, including Director, Associate Partner, and Regional Director, across sectors such as HR, Technology, Life Sciences, and Accountancy & Finance. Tiarna focuses on executive search, interim solutions, and talent acquisition while helping senior professionals achieve their career goals.Her approach centers on building strong relationships, emphasizing the importance of communication and trust in recruitment. Tiarna is also committed to coaching and mentoring, supporting individuals in unlocking their potential and advancing their careers.Outside of work, Tiarna enjoys traveling, yoga, and spending time with friends over a glass of wine. She believes in fostering meaningful connections and creating opportunities for others. For senior-level recruitment support or career advice, Tiarna is an experienced and trusted partner to collaborate with.Connect with Tiarna MccormackLinkedInFollow The Counter Offer:LinkedIn HostLinkedIn PodcastInstagramTiktok

Send us a textObesity is a pressing and complex challenge. GLP-1 meds are a game changer, but on their own, they may just bankrupt insurers without doing a whole lot to improve health. Can we build a better system for weight management that's clinically sound cost effective and scalable?In this episode of the HealthBiz Podcast, we're joined by Elina Onitskansky, Founder & CEO of Ilant Health. Elina explains why the current approach to obesity care is broken and how Ilant Health is making treatment more accessible by making it affordable, available, and accepted through value-based care.

Kevin Werbach speaks with Medha Bankhwal and Michael Chui from QuantumBlack, the AI division of the global consulting firm McKinsey. They discuss how McKinsey's AI work has evolved from strategy consulting to hands-on implementation, with AI trust now embedded throughout their client engagements. Chui highlights what makes the current AI moment transformative, while Bankwhal shares insights from McKinsey's recent AI survey of over 760 organizations across 38 countries. As they explain, trust remains a major barrier to AI adoption, although there are geographic differences in AI governance maturity.  Medha Bankhwal, a graduate of Wharton's MBA program, is an Associate Partner, as well as Co-founder of McKinsey's AI Trust / Responsible AI practice. Prior to McKinsey, Medha was at Google and subsequently co-founded a digital learning not-for-profit startup. She co-leads forums for AI safety discussions for policy + tech practitioners, titled “Trustworthy AI Futures” as well as a community of ex-Googlers dedicated to the topic of AI Safety.  Michael Chui is a senior fellow at QuantumBlack, AI by McKinsey. He leads research on the impact of disruptive technologies and innovation on business, the economy, and society. Michael has led McKinsey research in such areas as artificial intelligence, robotics and automation, the future of work, data & analytics, collaboration technologies, the Internet of Things, and biological technologies. Episode Transcript The State of AI: How Organizations are Rewiring to Capture Value (March 12, 2025)  Superagency in the workplace: Empowering people to unlock AI's full potential (January 28, 2025) Building AI Trust: The Key Role of Explainability (November 26, 2024) McKinsey Responsible AI Principles

Niall Cunneen, Associate Partner at Sia, examines how exposed the pharma industry is in Ireland is the US places tariffs on pharmaceutical exports.

"Certification enhances your credibility and your expertise in healthcare interior design. It distinguishes you from non-certified healthcare interior designers that are practicing in the healthcare design space and illustrates the amount of knowledge to deliver these types of environments." —Megan McNally on The Healthcare Interior Design 2.0 podcast Step into the world of healthcare design certification, where interior designers develop specialized expertise to create healing environments that protect patients and improve outcomes. In this informative episode, host Cheryl Janis sits down with Stephanie Fallon, President-Elect, and Megan McNally, President of the American Academy of Healthcare Interior Designers (AAHID), who share insights about the path to becoming a Certified Healthcare Interior Designer (CHID). From understanding the rigorous examination process to exploring the unique challenges of healthcare environments, Stephanie and Megan reveal why specialized certification has become increasingly critical in an industry where design directly impacts patient safety, infection control, and healing. Their combined 30+ years of experience creating award-winning healthcare spaces illuminates why certified designers are essential members of any healthcare project team. Discover how AAHID's certification process is elevating the standard of healthcare design nationwide and creating a community of professionals dedicated to advancing evidence-based design practices. This conversation will give you a comprehensive understanding of how specialized certification is transforming healthcare environments and improving outcomes for patients and staff alike. Learn more about the American Academy of Healthcare Interior Designers at: https://aahid.org/ Stephanie Fallon serves as Director of Interiors and Associate Partner at PhiloWilke Partnership, with 15 years specializing in Healthcare and Health Science Interiors. Megan McNally is the Director of Interior Design at RYAN Companies, where she leads their National Healthcare Interior Design Practice. She was recently recognized as Healthcare Design's HCD10 in the Interior Design category. In this enlightening conversation, Cheryl, Stephanie, and Megan explore: The mission and 20-year history of the American Academy of Healthcare Interior Designers (AAHID) and its role in certifying healthcare design professionals The comprehensive CHID examination process that tests designers' knowledge of critical healthcare environments, from acute care to ambulatory and residential settings The two distinct pathways to CHID certification, accommodating both experienced designers and those newer to the healthcare specialty How certified designers understand and address unique healthcare challenges related to infection control, patient safety, staff functionality, and code compliance The professional benefits of certification, including leadership opportunities, networking with passionate CHIDs, and volunteer positions within committees The important impact CHIDs have on planning healthcare environments that promote healing through access to natural light, cleanable materials, and thoughtful design Emerging trends in healthcare design, including design for neurodiversity, increased focus on staff retention through supportive amenities, and community integration How sustainability, wellness, and technology integration are shaping the future of healthcare design, from robot pathways to AI integration A call for healthcare systems to require certified healthcare interior designers on project teams to ensure specialized expertise The personal stories of meaningful projects, including a dementia-friendly heart center designed with acoustic controls, intuitive wayfinding, and supportive aids Whether you're a healthcare professional, interior designer considering healthcare specialization, or someone interested in how design impacts healing environments, this episode offers valuable insights into the specialized world of healthcare interior design certification. Join us for an informative discussion about how certified designers are transforming healthcare spaces and improving outcomes through thoughtful, evidence-based design. Listen to the episode now! Shout Outs Past Episode Mentions: [30:43] "For anyone who's listening out there, Episode 64 was" (about the Durable Codings Fabric Task Force) [36:53] "Episode 65, " (featuring Dr. Katie Padito about neurodiversity) Individual Shoutouts: [29:10] "on the committee as well and represented our group, Jane Rohde." https://www.jsrassociates.net/jane Industry Partners The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today's biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org. Additional support for this podcast comes from our industry partners: The American Academy of Healthcare Interior Designers The Nursing Institute for Healthcare Design Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/. Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/ FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces. Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions. We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let's face it, none of us go into the shower with an expectation that we might get sick. So how do we keep those shower walls clean? Well let's think big – BIG TILES. Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints. Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly reducing the need for aggressive chemicals. Think about this. When we unload our dishwasher our ceramic tableware is sparkling clean, sanitized and fresh to use - again and again. The principle is the same with large ceramic walls - So, when planning the shower surrounds for your facilities please reach out to Porcelanosa. The designer in you will love the incredible options and your specification will deliver the longest & best lifecycle value bar none.

Gareth Jones is joined by Daniel Peters, Head of Investment Policy and Strategy, and Shelley Fryer, Associate Partner, to discuss Aon's Zone Framework - a new approach for setting investment strategies. This episode begins with a short quiz! For more information, contact: Daniel Peters Head of Investment Policy & Strategy daniel.peters@aon.com Shelley Fryer Associate Partner shelley.fryer@aon.com

How do you rethink a career in architecture to get unstuck?Guest:Laura Weiss Founder at Design DiplomacyAs a professional coach, facilitator, mediator, and consultant, Laura Weiss helps creative leaders engage in powerful conversations that drive change.A former licensed architect, Laura spent a decade with the global design firm IDEO as a Practice Director and Associate Partner. An expert in service design, she subsequently assumed leadership roles inside a variety of enterprises seeking to build their own capacity for innovation. Today she leads her own practice Design Diplomacy LLC and is an Adjunct Professor at the California College of the Arts.Laura holds a B.Arch. with honors from Cornell University, an M.Arch. from Yale University, and an MBA from the MIT Sloan School of Management. A lifelong learner, Laura has also earned a Professional Certificate in Mediation and Applied Conflict Studies from Champlain College in Burlington, VT, her CPCC (Certified Professional Co-Active Coach) credential through the Coactive Training Institute and is an ACC (Associate Certified Coach) with The International Coach Federation.How do you rethink a career in architecture to get unstuck?Guest:Laura Weiss Founder at Design DiplomacyAs a professional coach, facilitator, mediator, and consultant, Laura Weiss helps creative leaders engage in powerful conversations that drive change.A former licensed architect, Laura spent a decade with the global design firm IDEO as a Practice Director and Associate Partner. An expert in service design, she subsequently assumed leadership roles inside a variety of enterprises seeking to build their own capacity for innovation. Today she leads her own practice Design Diplomacy LLC and is an Adjunct Professor at the California College of the Arts.Laura holds a B.Arch. with honors from Cornell University, an M.Arch. from Yale University, and an MBA from the MIT Sloan School of Management. A lifelong learner, Laura has also earned a Professional Certificate in Mediation and Applied Conflict Studies from Champlain College in Burlington, VT, her CPCC (Certified Professional Co-Active Coach) credential through the Coactive Training Institute and is an ACC (Associate Certified Coach) with The International Coach Federation.

Gregorio Uglioni is an Associate Partner at Forward. He is based in Zurich, Switzerland. Greg is focused on business transformation and service excellence. He is an outspoken commentator on LinkedIn about the CX and BPO industry in general and his online commentary led to Peter calling him for a conversation. Greg also hosts the CX Goalkeeper podcast so he is another CX podcaster! Greg's podcast focuses on using the analogy of how a football team (soccer) works together to achieve success and applies this to the CX environment. How can customers and brands both win when they think carefully about their CX strategy? https://cxgoalkeeper.com/podcast/ https://forwardwith.ch/ https://www.linkedin.com/in/gregorio-uglioni/

Meet Dr. Adam Drummond, an Associate Partner for the Center for Model Schools. Adam is an author, Dad, and change agent in education. He will be kicking off the huge Model Schools Conference in Washington, DC, June 22-25, 2025, with his keynote speech, Energize Your Passion.He'll join us LIVE on the #ELB Podcast at 4:15 pm EST on Monday, Jan. 27th, 2025. We'll talk about leadership, Model Schools, and what it takes to be a positive agent of change in today's educational setting.You can learn more about Dr. Drummond here: https://www.adamddrummond.com/You can learn more about Model Schools here: https://www.hmhco.com/the-center-for-model-schoolsThis podcast is sponsored by IXL Personalized Learning. IXL is used by more than 1 million teachers each day. It is also the most widely used online learning and teaching platform for K-12. Learn more here: ixl.com/elb

Digital systems in ports help to boost efficiency and cut emissions by eliminating time consuming paperwork and opportunities for human error. Nuno Nunes, Associate Partner and VP Americas at HPC Hamburg Port Consulting joins host Gary Howard to explore the topic and the beneficial impacts Maritime Singles Windows and Port Community Systems have beyond the port environment.Tune in to hear about the economic and geopolitical changes brought about by closer trade relationships supported by digital systems, and how this can strengthen regional stability. Nunes also speaks on the benefits to shipping of a more streamlined process for port calls and a more predictable voyage for seafarers.With an eye to the future, Nunes discusses how these systems can be built for interoperability and flexibility, and the value of regular reviews of a port's needs and its systems' capabilities in order to maintain efficiency and identify new opportunities.The discussion includes multiple examples of completed projects and those underway where challenges are being solved or alleviated with digital systems at ports around the world.

Welcome back to the Alt Goes Mainstream podcast.Today's episode is with a founder who is building mission-critical software for private equity firms.I sat down in Citywire's London studio with Venkat Subramaniam, the Co-Founder of DealsPlus, to discuss why he has built a digital solution to streamline, digitize, and automate the management of complex holding and capital structures for private equity firms.Historically, private equity firms have relied on humans and manual processes to manage and track cap tables, transactions, and entities. This process has required significant human intervention and has often been rife with errors, making deals harder to consummate and transactions. Venkat has taken his 15 years of experience advising private equity managers on cross-border transactions, most recently as an Associate Partner at EY UK, to build DealsPlus to create a single source of truth for capital structures for private equity firms. DealsPlus works with a number of industry-leading private equity firms and is backed by a private equity firm with $38B in AUM.Venkat and I had a fascinating conversation about the challenges private equity firms face with managing and tracking transactions and portfolio companies. We discussed:Why it's been so hard to create a cap table management solution for private equity.Why it's much harder to build software for private equity firms than venture capital firms.How private markets can move from the Excel Age to the Digital Age.How to build software that provides a single source of truth.The atomic unit of value in private markets.Building an end-to-end platform versus building a point solution.What's next in post-investment ops tech innovation?Thanks Venkat for coming on the show to share your thoughts and wisdom on private markets tech.A word from AGM podcast sponsor, Ultimus Fund SolutionsThis episode of Alt Goes Mainstream is brought to you by Ultimus Fund Solutions, a leading full-service fund administrator for asset managers in private and public markets. As private markets continue to move into the mainstream, the industry requires infrastructure solutions that help funds and investors keep pace. In an increasingly sophisticated financial marketplace, investment managers must navigate a growing array of challenges: elaborate fund structures, specialized strategies, evolving compliance requirements, a growing need for sophisticated reporting, and intensifying demands for transparency.To assist with these challenging opportunities, more and more fund sponsors and asset managers are turning to Ultimus, a leading service provider that blends high tech and high touch in unique and customized fund administration and middle office solutions for a diverse and growing universe of over 450 clients and 1,800 funds, representing $500 billion assets under administration, all handled by a team of over 1,000 professionals. Ultimus offers a wide range of capabilities across registered funds, private funds and public plans, as well as outsourced middle office services. Delivering operational excellence, Ultimus helps firms manage the ever-changing regulatory environment while meeting the needs of their institutional and retail investors. Ultimus provides comprehensive operational support and fund governance services to help managers successfully launch retail alternative products.Visit www.ultimusfundsolutions.com to learn more about Ultimus' technology enhanced services and solutions or contact Ultimus Executive Vice President of Business Development Gary Harris on email at gharris@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.Show Notes00:00 Introduction and message from Ultimus01:59 Introducing Venkat Subramaniam and DealsPlus03:57 Venkat's Career Journey05:07 The Genesis of DealsPlus05:09 Challenges in Transaction Management06:25 The Lack of Uniformity in Private Equity Processes06:54 The Impact of Technology on Private Equity07:33 The Role of Cloud Computing08:24 The Consumerization of Enterprise Software09:04 Excel vs. Specialized Software09:34 The Importance of Cap Table Management10:04 Connecting Front Office and Back Office10:30 Building Effective Software Solutions13:24 Recurring Pain Points in Private Equity14:47 The Complexity of Private Equity Cap Tables15:44 Building a Platform for Private Equity16:43 Stakeholder Management in Private Equity18:50 Impact of Technology on Fund Operations20:25 Integrating DealsPlus into Workflows21:06 Best-in-Class Applications and Data Integration23:33 The Impact of Fund Size on Complexity25:42 Technology Adoption in Private Equity27:09 Network Effects in Private Equity Technology37:41 The Future of Private Markets Technology39:14 Conclusion and Closing Remarks

Soumya Banerjee, Associate Partner at McKinsey and Company, shares a comprehensive data-driven exploration of how generative AI is transforming the cybersecurity landscape, revealing emerging threats, organizational challenges, and strategic opportunities for security professionals.Topics Include:AI's transformative potential in cybersecuritySurvey of 500 cybersecurity professionalsGenerative AI's impact on security landscapeRising sophistication of phishing attacksThreat actors leveraging generative AIDeepfake technologies circumventing biometric controlsCybersecurity companies' valuation and growthPlatform versus point solution debatesExpanding cybersecurity attack surfacesCloud security emerging as top priorityAI use cases in threat detectionGenerative AI risks for organizationsSecuring AI investments and budgetsData protection and sensitive information challengesRegulatory scrutiny of AI technologiesTalent gaps in cybersecurity sectorEvolving cyber insurance risk modelsIdentity and access management trendsAPI and machine identity securityLLM prompt and data protectionEnterprise strategies for AI adoptionEmerging technologies for cybersecurity defensePartnerships between cybersecurity vendorsDisclosure risks in generative AIFuture of cybersecurity technology landscapeParticipants:· Soumya Banerjee – Associate Partner at McKinsey and CompanySee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

In this episode of the SaaS Revolution Show our host Alex Theuma is joined by Marton Medveczky, Associate Partner at Flashpoint Venture Capital, who shares what exactly makes a founder investable in 2025. "There is always a huge difference between talking to the founder and then doing your own desktop research versus talking to a customer. So if you can do that, that's basically the best way to understand what people value about the product. And it also will help you to draw further conclusions about where to look or, like, what is actually the real paper that it solves. And oftentimes it's actually not what the founders think it is, right? Which is very funny, I think. And that's why customer calls are sort of like a super vital component for us to invest." Marton shares: • The key characteristics he looks for in a founder before investing • Nailing value propositions and pain points: the one thing founders *need* to be doing • What the next 12 months look like and if fewer companies are moving into venture • How his initial VC journey started versus what it looks like now • Winning the market and becoming a category leader: what can SaaS companies do to succeed? • Why net revenue retention is the most important metric and more! Check out the other ways SaaStock is serving SaaS founders

In this podcast episode, Dr. Jonathan H. Westover talks with Christopher Morrison about four core dimensions of team interaction: communicating, processing, deciding, and executing. Christopher Morrison is the Co-Founder and CEO of TeamDynamics, a pioneering platform designed to enhance modern team collaboration through advanced personality assessments. Under Christopher's leadership, TeamDynamics has emerged as a key tool for optimizing team dynamics and improving workplace efficiency. Before founding TeamDynamics, Christopher served as the Chief Operating Officer at Doma, a fintech startup that he helped grow from a small, five-person pre-product company to an industry leader with over 2,000 employees and $550 million in revenue. His strategic guidance was instrumental in Doma's successful IPO on the New York Stock Exchange. Earlier in his career, Christopher was an Associate Partner at McKinsey & Company, where he honed his expertise in business strategy and organizational development. Christopher resides in San Francisco with his wife, where he continues to innovate in the tech and business sectors. Check out all of the podcasts in the HCI Podcast Network!

Excited to welcome Bill Burke to the show this week to wrap up this season of Merchants of Change!Bill played football at Michigan State under legendary coach Nick Saban before making his transition to the professional world.Currently, he is an Associate Partner at the Podium Group and has written a book on how athletes can rediscover their purpose post sports titled "Victory Outside the Arena"----------------------Connect with us on social @shift_hq on all platforms! Today's guest: https://www.linkedin.com/in/billburke16/Shift Group bridges the gap between military veterans, former athletes, and the business world through coaching and career upskilling. Our mission is to help these individuals unlock their unique skills and experiences and match them with top-tier companies in need of resilient, coachable, and team-oriented professionals. The Shift Connect platform, accelerates learning and streamlines the hiring process by connecting employers with pre-vetted candidates who are ready to excel. Customers reduce hiring time, lower costs, increase growth rates and improve retention. Shift Group is committed to helping businesses build high-performing teams and supporting veterans and athletes in their career development.Discover how Shift Group can transform your hiring process and unlock the potential of exceptional talent. Visit us at shiftgroup.io to learn more.

Listen to coverage of the AI Vibes Summit in Santa Monica, California. In this episode, Adam Torres interviews Jerome Timmons Jr., Associate Partner at LvlUp Ventures, explore venture capital, media and AI. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

Welcome to an interview with the author of Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life, Jeff Wetzler. In this book, Jeff offers a hands-on, surprisingly effective way to find out what others really think, know, and feel. Jeff brings you a powerful method called The Ask Approach™, based on a simple premise that tapping into what other people truly think, know, and feel is a game-changing superpower. Ask leads to smarter decisions, more creative solutions, and deeper relationships.    Jeff Wetzler is co-CEO of Transcend, a nationally recognized innovation organization, and an expert in learning and human potential. Wetzler combines unique leadership experiences spanning more than 25 years in business and education, as a management consultant to the world's top corporations, a learning facilitator for leaders around the world, and as Chief Learning Officer at Teach For America. Jeff earned a Doctorate in Adult Learning and Leadership from Columbia University and a bachelor's in psychology from Brown University. Based in New York, he is a member of the Aspen Global Leadership Network and is an Edmund Hillary Fellow.   Get Jeff's new book here: https://rb.gy/6i05b7 Ask: Tap Into the Hidden Wisdom of People Around You for Unexpected Breakthroughs In Leadership and Life   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo