Podcasts about Operator

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  • 2,094PODCASTS
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Best podcasts about Operator

Show all podcasts related to operator

Latest podcast episodes about Operator

Hard Factor
7/5/22: Joey Chestnut is Potentially a Trained Operator, and Singapore is Drinking Toilet Beer

Hard Factor

Play Episode Listen Later Jul 5, 2022 52:06


On today’s show… Joey Chestnut gives potentially his best performance of all time at the Nathans Hot Dog eating contest when he took out a protestor on one leg, mid-contest (00:17:00); Singaporean brewery is making beer with toilet water (00:31:30); and MUCH more… (00:00:00) - Timestamps Cup of Coffee in the Big Time (00:07:20) - Best 4th of July Songs… and Sadly another Mass shooting in Highland Park, Illinois (00:15:15) - Rihanna is Officially the Youngest Self-Made Female Billionaire (00:17:00) - Cream of the Crop = Joey Chestnut, on one leg, HANDLES a Meat Protestor at the 4th of July Hot Dog Contest and Still Wins Comfortably TikTok International Moment (00:29:50) - Leeds United Update #MOT (00:31:30) - Singapore - “NEWBrew” is a new beer in Singapore and it’s made with Toilet Water (00:34:25) - Thailand - 2 Women Discovered at Airport with 109 Animals in Luggage + Reno Raven Rescue (00:37:20) - Ukraine - Putin claims victory in Luhansk after taking last city in region, while Ukraine retakes Snake Island (00:39:40) - Spain - EasyJet flight got intercepted by F-18 over Social Media bomb threat Death Row Hail Mary (00:42:40) - Death Row Inmate in Texas offers to Donate Kidney to get 7 more months of life These stories, and much more, brought to you by our incredible sponsors: First Person - Get 15% Off your first order by going to http://GETFIRSTPERSON.com and use code: hardfactor Noom Mood - Sign up for your trial to improve your mental wellness at http://Noom.com/FACTOR PredictIt - go to http://PredictIt.org/promo/HardFactor40 to get your first $40 matched on us in the stock market of politics and bet on this year’s Midterm Elections Go to store.hardfactor.com and patreon.com/hardfactor to support the pod with incredible merch and bonus podcasts Leave us a Voicemail at 512-270-1480, send us a voice memo to hardfactorvoicemail@gmail.com, and/or leave a 5-Star review on Apple Podcasts to hear it on Friday's show Other Places to Listen: Spotify, Google Podcasts, Stitcher, Lots More... Watch Full Episodes on YouTube Follow @HardFactorNews on Instagram, Twitter, TikTok, and Facebook --- Support this podcast: https://anchor.fm/hard-factor/support

Desert Tiger Podcast
Alt-Rocker Mikey on his sophomore single ‘Roaming', and hearing his voice on rock radio!

Desert Tiger Podcast

Play Episode Listen Later Jul 4, 2022 25:29


Michael Shankar, artistically referred to as Mikey was born in Ottawa, Canada. After starting his career as a bilingual TV/FILM actor at age 11 (CBC's The Tournament), and achieving his black belt in karate by age 12, Mikey decided to further exercise his love for entertainment through beginning lessons in music at age 13.   Produced by multi-Juno award winning Engineer Kevin Dietz (Billy Talent, Glorious Sons) Michael Shankar or commonly referred to as Mikey has created his perfect rock anthem, with hints of Zeppelin and a solo to make the rock gods proud, Roaming is sure to have you air guitaring along!   When asked about writing, Roaming, Mikey shared, “I remember how alone I felt when I wrote roaming, this song gave me a chance to find myself again. With as honest of lyrics as I could write and a big guitar solo, this is me at my best.”   “Roaming” is the second in a string of singles for the artist — including 2022's breakthrough release, “Operator,” which debuted on Ottawa's Live 88.5 earlier this year. Connect w/ Mikey! —             —   Support Colton Gee & Desert Tiger ----- Check out our webstore @ Follow Colton Gee & Desert Tiger   -----

Mike Drop
SEAL Team 6 Operator GBRS Group CEO Cole Fackler | Mike Ritland Podcast Episode 100

Mike Drop

Play Episode Listen Later Jul 3, 2022 164:06


Shop https://www.mikeritlandco.com for Performance Dog Food, Treats, Apparel & more! Cole FacklerGBRS GROUP - Founder, CEONAVY SEAL – 17 YEARSSEAL TEAM 10NSW DEVELOPMENT GROUPCole grew up in Hampton Roads, Virginia and after graduation enlisted into the military in 2003. He spent 17 years in Naval Special Warfare and was medically retired due to injuries sustained from his intense deployment schedule. Since his retirement he has channeled his focus continuously into the NSW community, helping veterans who are in transition, Gold Star Families, and the community at large. As a husband and father of four he understands first hand the grief, challenges, loss and sacrifice that many SOF veterans and their families experience.Chapters:0:00 - Intro1:14 - Episode Start2:15 - Lightning Round13:44 - Phatty Origin Story26:40 - BUD/S33:59 - SEAL Team 1050:49 - Dogs on the Battlefield58:36 - Development Group1:21:09 - Jumping Dogs1:26:00 - Real World Mission1:37:41 - DEVGRU Deployments2:03:58 - Dogs at DEVGRU2:13:16 - Injuries2:19:11 - Retirement2:28:12 - GBRS GroupSupport: Cole Facklerhttps://www.gbrsgroup.com/YouTube - @GBRS Group Instagram - @therealphatty - https://www.instagram.com/therealphatty/Instagram - @gbrsgroup - https://www.instagram.com/gbrsgroup/--------------Support Sponsors:GhostBedRight now GhostBed is offering 40% off GhostBed Bundles where you get a Mattress & Adjustable Base. Or 30% off everything if you use the code – "MIKEDROP" AT https://www.GhostBed.com/MIKEDROPYou can buy a mattress for like $35 a month. They have a $0 down, 0% financing plan for up to 60-months. Go check it out at: GhostBed.com/MIKEDROPGet 30% off everything at GhostBed.com/MIKEDROP--------------Athletic GreensRight now, it's time to reclaim your health and arm your immune system with convenient, daily nutrition — especially heading into the flu and cold season! It's just one scoop in a cup of water every day. That's it! No need for a million different pills and supplements to look out for your health.To make it easy, Athletic GreensIs going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. All you have to do is visit athleticgreens.com/MIKEDROP. Again, that is athleticgreens.com/MIKEDROP to take ownership over your health and pick up the ultimate daily nutritional insurance!Athletic Greens is going to give you a FREE 1 year supply of immune-supporting Vitamin D AND 5 FREE travel packs with your first purchase. All you have to do is visit athleticgreens.com/MIKEDROPhttps://www.athleticgreens.com/MIKEDROP--------------Fueled by TeamDog | www.mikeritlandco.com | @Teamdog.petALL THINGS MIKE RITLAND:SHOP for Fueled By Team Dog Performance Dog Food, Treats, Apparel, Accessories, and Protection dogs- MikeRitlandCo.com - https://www.MikeRitlandCo.comTeam Dog Online dog training- TeamDog.pet - https://www.TeamDog.pet

Snax Pax
S11E08: Catastrophes & Disasters: Hell's Operator.

Snax Pax

Play Episode Listen Later Jun 30, 2022 83:56


Join Snaxton & Goose as they talk about fearless SAS Operator Christian Craighead who ran into an active terrorist attack to save hundreds of lives as well as the high mortality rate that occurred during the filming of the 1930's film "Hell's Angels.". Don't forget to rate, review, and subscribe!

Podcast Business News Network Platinum
5138 Steve Harper Interviews Judie Burroughs Operator Readings by Judie

Podcast Business News Network Platinum

Play Episode Listen Later Jun 30, 2022 28:09


Steve Harper Interviews Judie Burroughs Operator Readings by Judie -- www.readingsbyjudie.comhttps://onlineradiobox.com/search?cs=us.pbnnetwork1&q=podcast%20business%20news%20network&c=ushttps://mytuner-radio.com/search/?q=business+news+networkhttps://streema.com/radios/search/?q=podcast+business+news+network 

La Covacha Podcast
Anime 51 - Verano ‘22 E00 - Trailer Watch Party - Primer Aniversario

La Covacha Podcast

Play Episode Listen Later Jun 28, 2022 143:48


Los otakuñores están de aniversario y qué mejor manera de celebrar este primer añito de vida que viendo los 45 trailers de los animes a estrenarse esta venidera temporada de Verano 2022, acompáñennos a decidir qué estaremos viendo los próximos tres meses, así como a conmemorar todo un año hablando de anime sin parar. TEMAS: Rent-a-Girlfriend, 2nd. Season Phantom of the Idol Teppen—!!!!!!!!!!!!!!! Lycoris Recoil Musashino! Shoot! Goal to the Future Engage Kiss Utawarerumono: Mask of Truth Luminous Witches (Strike Witches) RWBY: Ice Queendom YUREI DECO Prima Doll Classroom of the Elite II CARDFIGHT!! VANGUARD will+Dress Vermeil in Gold Overlord IV Tokyo Mew Mew New~♡ Dropkick on My Devil!! X My Stepmom's Daughter Is My Ex Uncle from Another World MADE IN ABYSS: The Golden City of the Scorching Sun Smile of the Arsnotoria the Animation Harem in the Labyrinth of Another World The Prince of Tennis II: U-17 WORLD CUP CHIMIMO Call of the Night When Will Ayumu Make His Move? Shine On! Bakumatsu Bad Boys SHADOWS HOUSE 2nd Season Lucifer and the Biscuit Hammer Black Summoner Extreme Hearts KJ File Isekai Yakkyoku ORIENT 2nd Cour SHINEPOST The Devil is a Part-Timer!! Love Live! Superstar!! 2nd Season Is It Wrong to Try to Pick Up Girls in a Dungeon? IV My Recently Hired Maid is Suspicious FUUTO PI (Kamen Rider) Kakegurui Twin Cyberpunk: Edgerunners The Yakuza's Guide to Babysitting BASTARD‼ Heavy Metal, Dark Fantasy SPRIGGAN Mesa: Natalia López, Jorge González, Rafael Reyes y Bernardo Arteaga Síguenos en Twitter, Facebook, YouTube y Twitch, La Covacha Anime Fecha: Lunes 27 de junio, 2022

Clare FM - Podcasts
New Doolin2Aran Ferries Operator Expects 'Smooth Transition' Of Ownership

Clare FM - Podcasts

Play Episode Listen Later Jun 28, 2022 11:13


The new operator of a North Clare ferry company expects a 'smooth transition' of ownership in the near future. New owner Liam O' Brien, who also operates the Doolin ferry company, says the competition between businesses down the years had improved the tourism offering of the North Clare area.

O365Eh!
Episode 117 -How to manage Microsoft Teams Operator Connect outbound dialing restrictions

O365Eh!

Play Episode Listen Later Jun 28, 2022 17:33


In this episode, we discuss, how to manage Microsoft Teams operator connect outbound dialing to restrict users from calling international numbers.

The Secret Sauce Podcast
Systems for Connection with Kayla Smith

The Secret Sauce Podcast

Play Episode Listen Later Jun 28, 2022 36:02


It is a known fact that our world is moving faster than it ever has. So how do we connect and build relationships with 1,000 different things going on? One word... Systems.   Kayla Smith - Operator at Chick-fil-A Germantown Town Center in the Metro DC area shares all about the impactful systems she's put in place to drive moments of connection with her team. She'll also discuss what it looks like to live on the edge of your comfort zone and the emotional commitment she's made to becoming a Chick-fil-A Operator.   Learn more about Wildsparq    

Share Your Salary
Share Your Salary - Heavy Equipment Operator Becky - 6-27-22

Share Your Salary

Play Episode Listen Later Jun 27, 2022 6:16


We love to hear about women dominating in a "man's world".

The Flip Empire Show
EP634: Recollecting Remarkable Memories At The Ascend Mastermind Retreat

The Flip Empire Show

Play Episode Listen Later Jun 27, 2022 14:47


Today's episode is different as we have Steve Cavanaugh on the show to share his thoughts about hosting the Ascend Mastermind Retreat in Punta Cana, Dominican Republic, with Alex. It's all about their unforgettable experiences, strengthened relationships, and lifelong learnings, so if you want to take part in adventures like this, join the community!     KEY TAKEAWAYS 3 things you can enrich during a retreat The huge impact of intimate conversations  Why you should expose your kids to the real purpose of business Best way to start off a retreat     TWEETABLES “Family is the foundation of Ascend and it's not just a business mastermind.” - Alex Pardo “The objective is all about collaboration, connection, and relationships.” - Steve Cavanaugh     ABOUT STEVE CAVANAUGH Steve is the co-founder and coach of Ascend. He is an experienced Residential Real Estate Investor, Operator, Mentor, and Hard Money Lender. He co-founded the Southern Maryland Real Estate Investors' Group (SOMDREIG). Steve currently owns multiple storage facilities and has fix-and-flip operations, which have all been successful. He loves entrepreneurship and music.     CONNECT WITH STEVE Website: Ascend Mastermind & Coaching Facebook: Steve Cavanaugh     ASCEND   Don't Wait To Enjoy Your Life, Tomorrow, Live It Today! How To Grow Your Business, Expand Your Impact, and Experience Your Perfect Life:  

Zero Limits Podcast
Ep. 56 Murray Turner former Australian Special Forces 2nd Commando Regiment - Afghanistan Veteran

Zero Limits Podcast

Play Episode Listen Later Jun 26, 2022 145:09


On this Zero Limits Podcast episode we chat  Australian Special Forces Veteran Murray Turner. Murray after being inspired by the movie Lethal Weapon had a application submitted on behalf of a friend to become a NSW Police Officer. After a short two year career as a Police Officer, Murray was looking to further his career in which he decided to join the Royal Australian Army. Upon being accepted into the military post training he was posted to the 2nd Battalion Royal Australian Regiment. He then completed selection for then 4RAR which now is the 2nd Commando Regiment. He spent a total of 16 years as Commando deploying to East Timor and multiple highly kinetic Afghanistan operations as part of Special Operations Task Group (SOTG). Part of Special Operations Command (SOCOMD) the 2nd Commando Regiment is one of three combat-capable units within SOCOMD and operates in conjunction with other SOCOMD units, services and interagency organisations in joint and combined operations. The role of the regiment is to conduct large scale offensive, support and recovery operations beyond the scope and capability of other Australian Defence Force (ADF) units. LET'S GO! 

The Team House
From Delta Operator to Professional Mercenary | Dale Comstock | Ep. 151

The Team House

Play Episode Listen Later Jun 25, 2022 158:41


Dale Comstock was the youngest operator in Delta Force when he joined from the 82nd Airborne and was the master breacher on the military's first successful hostage rescue mission, Operation Acid Gambit which rescued Kurt Muse from the clutches of Panamanian dictator Manuel Noriega. Comstock's adventures didn't end when he retired from the Army just before 9/11. He went on the serve as a paramilitary contractor in Afghanistan and then went on to become a mercenary in places like Yemen. On this episode we're going to focus on Dale's post Army life as a security contractor, mercenary, and bodyguard.Today's Sponsors:SAP Gear (Stately Asset Protection) https://SAPGEAR.comVeteran-owned company, Stately Asset Protection's retail store specializes in handmade and unique survivability products.Use the code “TEAM” for 15% off your order!https://SAPGEAR.comFor all bonus content including:-2 bonus episodes per month -Access to ALL bonus segments with our guests-Ad Free audio feedSubscribe to our Patreon!

Voices of Montana
Former CIA Operator on Cold War Russia and Predictions on Ukraine

Voices of Montana

Play Episode Listen Later Jun 24, 2022


James Olson spoke at the Montana Banker’s Association in Billings and shared his thoughts on the future of Putin’s War on Ukraine. The interview dives into what it was like being undercover and raising a family in Cold War Russia […]

Booker, Alex and Sara - Daily Audio
Share Your Salary: Rene who is a chemical plant operator

Booker, Alex and Sara - Daily Audio

Play Episode Listen Later Jun 24, 2022 5:41


Because we all want to know what everyone makes for a living BUT it's always been taboo to ask until now...it's MIX 947's "Share Your Salary"

The Canadian Multifamily Investing Podcast
Master Lease Options and Seller Financing 101 with Bill Ham

The Canadian Multifamily Investing Podcast

Play Episode Listen Later Jun 24, 2022 36:01


In this interview we speak with Bill Ham, Chief Operating Officer at Broadwell Property Group, Owner and Operator of Phoenix Residential Group and Phoenix Residential Management and a Deal Expert Coach for Jake & Gino. In his 15+ years of experience, he has created a portfolio of over 1000 units while growing Phoenix Management.    This episode focuses on: What the transition from single family to apartment buildings was like for Bill and lessons learned Deal syndication for commercial properties Seller financing and master lease options Bill's new book titled Creative Cash and the SPY technique you should use when analyzing deals   *Remember to leave us a rating and review on your favourite podcast platform!   Connect With Us: Bill Ham - Chief Operating Officer at Broadwell Property Group Email: billham@bpgmail.com Website: www.creativeapartmentdeals.com LinkedIn: Bill Ham YouTube: Real Estate Raw Facebook: www.facebook.com/RealEstateRaw.BH  Instagram: @billham_realestate Books: Creative Cash and Real Estate Raw   Peak Multifamily Investments Instagram: @peakmultifamily Facebook: @peakmultifamily Facebook Group: Apartment Building Investors Network LinkedIn: Peak Multifamily Investments Email: connect@peakmultifamily.ca Website: www.peakmultifamily.ca   Mark Baltazar - Co-Founder, Peak Multifamily Investments Instagram: @mark_baltazar Facebook: Mark Baltazar LinkedIn: www.linkedin.com/in/mark-baltazar Email: mark@peakmultifamily.ca   Mike Rockall - Co-Founder, Peak Multifamily Investments Instagram: @rockallrealestate Email: mike@peakmultifamily.ca   More Resources: Looking to learn the steps you should take to invest in multifamily assets? Our on-demand video masterclass is now available! Get access now by visiting https://peakmultifamily.ca/masterclass    We are currently buying 6-30 unit buildings all across Ontario. If you are looking to sell your building, visit https://peakmultifamily.ca/seller   Interested in learning more about our coaching and educational programs related to multifamily investing? Set up an introductory call with our hosts by visiting https://bit.ly/peak_coachingservices     Are you looking to purchase an apartment building? Join our V.I.P. buyers list by visiting https://peakmultifamily.ca/buyer   Sign up to stay up to date on the latest webinars, events, podcast episodes and other resources pertaining to multifamily investing in Canada and building generational wealth. Visit: http://bit.ly/signup_peak   Visit https://bit.ly/peak-duediligence to download our FREE ‘Apartment Building Purchase Due Diligence Checklist'.    Visit our website at www.peakmultifamily.ca for more information about our investment strategy and other FREE resources to help guide you along your apartment building investment journey.  

fireengineering
The Command Post: The Driver-Operator

fireengineering

Play Episode Listen Later Jun 23, 2022 40:00


Hosts Rick Lasky and John Salka discuss the qualities of a great fire apparatus driver-operator. Sponsored by Magnegrip and Tencate.

TAO-Living with Lou Corleto
information asymmetry

TAO-Living with Lou Corleto

Play Episode Listen Later Jun 23, 2022 17:17


Information asymmetry-basically means when one party has much more information than the other party. And right now information asymmetry is way out of balance for most people. One of the places this occurs most often is in 'healthcare'. Listen to this episode and I'll explain. You can listen to information with your head, you can also listen with your heart and listen with your whole field.  Because we all have a built-in BS meter. Most people just quit using it.  As one of my teachers used to say, "think dammit, think". Versus letting other people tell you how to think (because that's how the world is being run right now. ) Let the experts tell you how to think. And these experts or government agencies don't have your best interests at heart either, which is one reason they create information asymmetry. For instance, let's look at something like social distancing thru the eyes of a science called interpersonal neurobiology. These expert psychologists, psychiatrists, and neuroscientists, all gel in this field and they talk about the mind as not being located in the cranium. The mind is twofold, what they call embodied and embedded. Embodied meaning it runs throughout the entire physical body, physiological body. Embedded means out in the field socially. We're social creatures, when we don't have that embedded interaction, we suffer neurologically. Proven! They can measure this through brain studies. And psychologically as well, which unfortunately is too apparent. Look around the world, look at the increase in suicides and abuses of children, women, and other folks, because of losing social interaction, and being locked up in your house for too long. At a neurological and psychological level, it's not healthy,  in another area, the population of The United States is only 5% of the world's population 5%. Yet, the USA takes 75% of the prescribed drugs in the world. 5% of the total population consumes 75% of the drugs.  Where did that come from? How come we're so special? Where did we get the accolades for that distinction?  Because we've been fed some stories that are really unhealthy for us, but people keep buying into it.  Are you aware that 1/3 of ALL of the drugs that the FDA has approved are then later pulled off the shelf? 1/3 That's a lot. That means somehow they were originally okay but when they were then tested in the marketplace, and people were dying, or became really ill, the same drugs that were once 'safe' are no longer safe.  Dr. Dan Siegel, MD, who began the science of interpersonal neurobiology was talking about a study where they had a bunch of people who had the flu or had colds, and those that received empathy, (back to the mind being embedded) healed faster than the people who have the same cold or flu, who did not receive any empathy. They did not heal as fast. And this was reproduced, Be mindful of where you put your blind faith across the border. It's either your life and you're running it, or it's not and somebody else is. I support you to reclaim the reins of your life because it is your life. And if you give over the power of your life to someone else, they're gonna run it the way they think it's supposed to be run. If they're right, great. If they're not, you're gonna pay the consequences.  Improve your information SYMMETRY and get free access to the Operator's Manual. Click the link here to get free access now

Scaleup Valley Podcast
229 - Lessons From A Healthtech Investor And Operator With Adam Dakin

Scaleup Valley Podcast

Play Episode Listen Later Jun 23, 2022 53:17


On this episode of the Scaleup Valley podcast, Mike Dias speaks with Adam Dakin, Healthtech Partner at Dreamit Ventures. Key Takeaways Trends and the future of healthcare How to avoid common mistakes made by healthtech entrepreneurs The importance of having a clear problem statement The science of fundraising Rule #1 of a CEO: Never run out of cash.

Former Action Guys Podcast
Ep. 157 | Chris Moyer | Delta Operator, Ranger, Tactics Instructor

Former Action Guys Podcast

Play Episode Listen Later Jun 23, 2022 104:26


26 years of Delta Operator Chris Moyer's 31-year-career was spent with the Special Operation Command. In addition to serving with Ranger Battalion, Chris served with the Joint Special Operation Command and 19th Special Forces Group. His first mission with Delta was less than a month after Sept. 11th and he and his teammates would be some of the first soldiers fighting the War on Terror. Podcast links: https://linktr.ee/formeractionguysChris's website: https://dutchchrismoyer.com/

7NEWS Australia Podcast
7NEWS Update - Thursday June 23, 2022: Energy operator eases control over east coast electricity market; new vaccine campaign

7NEWS Australia Podcast

Play Episode Listen Later Jun 22, 2022 17:29


The energy operator's control over the east coast electricity market is gradually being lifted after a week of warnings and volatility; a new vaccination campaign has been launched, encouraging more Australians to get their COVID booster and flu jab; the United States Senate is a step closer to passing the first major gun safety legislation in a generation. Presented by Jodie Spears. More news across the day on 7NEWS.com.au and 7Plus. See acast.com/privacy for privacy and opt-out information.

Leading With Empathy & Allyship
How Venture Capital Impacts Diversity, Equity, & Inclusion In Tech With Katelin Holloway

Leading With Empathy & Allyship

Play Episode Listen Later Jun 22, 2022 47:46


In Episode 90, Katelin Holloway, Founding Partner at Seven Seven Six, joins Melinda in an extensive conversation over the role of venture capital in advancing diversity, equity, inclusion, and belonging across the tech industry. They explore how the venture ecosystem can evolve to empower a talented and diverse workforce, create new opportunities and access to wealth for underrepresented founders, increase representation at senior levels within VC firms, and invest in companies that positively shape the future of work. Katelin also shares about their firm's commitment to diversity and inclusion across all investor roles to address the wealth gap in VC and how investors can build accountability for inclusion and sustainability in Web3.About Katelin Holloway (she/her)Katelin is a Founding Partner at Alexis Ohanian's venture capital firm Seven Seven Six, where she invests in people-first companies and manages the firm's programs, including the 2% Growth & Caregiving Commitment and Operator in Residence Program. Leading a career as a people & culture executive with previous roles at Pixar Animation Studios, Klout and Reddit, she's deeply committed to helping founders and the broader venture ecosystem evolve their diversity, equity, inclusion & belonging practices, creating new opportunities and access to wealth for people and products typically underrepresented in the tech industry. As an investor, she is passionate about supporting the companies that will shape the future of work, life, sustainability, and the delicate balance that enables us to thrive.Find Leading With Empathy & Allyship useful? Subscribe to our podcast and like this episode!For more about Change Catalyst, and to join us for our monthly live event, visit https://ally.cc. There, you'll also find educational resources and highlights from this episode.Connect With Katelin Holloway On SocialLinkedIn: https://www.linkedin.com/in/katelinhollowayTwitter: https://twitter.com/katelin_cruseConnect With Us On SocialYouTube: youtube.com/c/changecatalystTwitter: twitter.com/changecatalystsFacebook: facebook.com/changecatalystsInstagram: instagram.com/techinclusionLinkedIn: linkedin.com/company/changecatalystsProduction TeamCreator & Host: Melinda Briana EplerCo-Producers: Renzo Santos & Christina Swindlehurst ChanCreative Director @ Podcast Rocket: Rob Scheerbarth[Image description: Leading With Empathy & Allyship promo and photos of Katelin Holloway, a White Mom with long blonde hair and black blouse, and host Melinda Briana Epler, a White woman with red hair, glasses, and orange shirt holding a white mug behind a laptop.]Support the show

Proptech Espresso
Zain Jaffer - The Journey From Operator to Capital Allocator

Proptech Espresso

Play Episode Listen Later Jun 22, 2022 38:01


As an entrepreneur, what are the measures of success beyond an outsized financial exit? Which parties win most often in company sales? What is the attractiveness of real estate for a former tech founder? How will the lack of discipline in real estate investing be exposed by a bear market? Which real estate asset classes were most impacted by COVID? How does the ability to improve NOI contribute to proptech solution adoption? Proptech investor Zain Jaffer joins Proptech Espresso to answer these questions and discuss the importance of being the type of investor that you wished you had when you were an entrepreneur.

Trust My Work
Leadership - Special Ops Operator Brent Gleeson

Trust My Work

Play Episode Listen Later Jun 21, 2022 33:15


Brent Gleeson is an award-winning entrepreneur, 2x bestselling author of TakingPoint and Embrace the Suck, globally renowned keynote speaker, and the CEO of TakingPoint Leadership. The mission of TakingPoint is to equip committed teams with the leadership tools and development necessary for navigating change and growth with military precision. TPL is honored to work with organizations such as Bank of America, Google, NFL, Wells Fargo, Delta Airlines, and many more. Gleeson has built several high growth companies that hit the Inc. 500 list of fastest growing companies for seven years in a row. As a Navy SEAL combat veteran, he has applied the leadership, mindset, behavior, and culture principles from the world of special operations to partnering with organizations across the globe in improving leadership, performance, and the ability to lead change successfully. Gleeson holds undergraduate degrees in finance and economic from Southern Methodist University, certificates in English Literature and Criminal Justice from Oxford University, and a business masters degree from the University of San Diego. He was names a top 10 CEO by Entrepreneur Magazine. Learn more at www.TakingPointLeadership.com

I Love Old Time Radio
Ep0972: Our Miss Brooks - "The Switchboard Operator"

I Love Old Time Radio

Play Episode Listen Later Jun 21, 2022 28:37


There's been a new switchboard installed at Madison High, and Miss Enright is the switchboard operator. --- Send in a voice message: https://anchor.fm/iloveoldtimeradio/message

RNZ: Morning Report
Picton road needs safety improvements - transport operator

RNZ: Morning Report

Play Episode Listen Later Jun 20, 2022 4:52


A Transport operator says the narrow section of road where seven people were killed in a head-on collision with a truck allows no room for human error. Halls Group Transport manager Brett Hamilton says State Highway 1 is an arterial route, and the government should invest in making it safer - particularly the corridor between Picton and Blenheim. Hamilton spoke to Corin Dann.

Combat Story
Combat Story (Ep. 79): SAS Operator (Australian & New Zealand) | Tier 1 | Entrepreneur | Podcast Host | Joe Hotai

Combat Story

Play Episode Listen Later Jun 18, 2022 143:00


Today we hear our first Combat Story from a member of our close partners in New Zealand: Joe Hotai. Joe successfully completed not only the New Zealand SAS Selection and Training Course, but then (likely because he enjoys pain) also went on to complete the Australian SAS Selection and Training course. Joe then served in combat with the Australian SAS in direct action operations. [Support us on Patreon and get exclusive content and insights at www.patreon.com/combatstory]Since leaving the service, Joe overcame a childhood fear of putting himself out there and has created two podcasts (the Epich Podcast which explores people making a positive change in the world - and which he has graciously invited me to be on - and the Move Sweat Suffer Podcast which promotes a more healthy way of life). Joe has also co-founded the Mill Gym in Australia and is the founder of Zero Alpha, which puts on ultra endurance events combining some of the experiences from his time in Special Operations, and is also a consultant. His YouTube channel is full of pragmatic workouts that remind me of Pat Mac!Joe has an incredibly humble persona with a great sense of humor. In fact, he's described himself as ‘imperfect, annoying, and striving to improve as a husband, father, and human being on a daily basis.” I hope you enjoy this interview of highs and lows and overcoming difficult situations from someone at the forefront of the Special Operations community, as much as I did. Find Joe Online:- Instagram @joehotai- Podcast Epich Aotearoa https://www.epichpodcast.co.nz- YouTube https://www.youtube.com/c/joehotai1936- Move, Sweat, Suffer YouTube https://www.youtube.com/c/movesweatsuffer- Zero Alpha https://www.zeroalpha.co.nz/- Burpee Wear https://www.burpeewear.com/- LinkedIn article: https://www.linkedin.com/pulse/putting-myself-yourself-out-joe-hotai/Find Ryan Online:- Ryan's Linktree https://linktr.ee/combatstory- Merch https://www.bonfire.com/store/combatstory/- Instagram @combatstory https://www.instagram.com/combatstory- Facebook @combatstoryofficial https://fb.me/combatstoryofficial- Send us messages at https://m.me/combatstoryofficial- Email ryan@combatstory.com- Learn more about Ryan www.combatstory.com/aboutus- Intro Song: Sport Rock from Audio JungleShow Notes:0:00 - Intro 1:07 - Guest Introduction (Joe Hotai) 2:31 - Interview begins 2:55 - Growing up in New Zealand and family dynamics 19:30 - The impact of not having a dad as a child26:00 - Desire to join the military and special forces specifically 31:15 - Lacking confidence to speak up and a moment in basic training when he found his confidence 39:15 - If not the military what would you be doing? 47:29 -Experience with both New Zealand and Australian SAS selection and qual course 1:08:56 - The type of operations that come down the Australian SAS vs. New Zealand SAS1:21:36 - How having a Maori (indigenous Polynesian people of mainland New Zealand) background came up during his time in the military 1:24 - Crazy story of Blackhawk crashing while he and his team were in it 1:26:38 - The emotions and mindset on his first deployment to Iraq at 25 1:35:19 - Combat Story - Having to troubleshoot and fix a Mk-19 while actively being shot at 2:04:05 - What he is doing today with his 2 podcasts 2:14: 28 - What did you carry into combat?2:15:23 - Would you do it again?2:20:37 - Listener comments and shout outs

Danger Close with Jack Carr
Chris Ryan: SAS Operator and Bestselling Author [Rebroadcast]

Danger Close with Jack Carr

Play Episode Listen Later Jun 17, 2022 140:32


Note: This episode of Danger Close with Jack Carr first aired in June of 2021 in Season 1.   Chris Ryan is a former member of the Special Air Service. He is the bestselling author of seventy fiction and non-fiction books including the Geordie Sharp series, Alpha Force, the Danny Black series and The One That Got Away, which details his experience on E&E (Escape & Evasion) during the 1991 Gulf War. The only member of his eight-man team to not be captured or killed, Chris evaded enemy patrols and survived over a 300 kilometer journey to the Syrian border. It was the longest escape and evasion in the history of the SAS. His book Strike Back was adapted into a TV series for the UK's Sky 1 and he helped create the action-drama TV series Ultimate Force.  He's also hosted popular TV shows including Hunting Chris Ryan, Terror Alert: Could You Survive, How Not to Die, and Armed and Dangerous. You can check out his latest book, Outcast, here.  In this episode, Jack and Chris discuss how Chris survived his 1991 experience in Iraq, his transition from the military into publishing and the importance of reading.   Visit Chris' website: https://www.chrisryanauthor.co.uk/ Navy Federal Credit Union: Today's episode is presented by Navy Federal Credit Union. Learn more about them at navyfederal.org Black Rifle Coffee Company: Today's episode is also brought to you by Black Rifle. Purchase at www.blackriflecoffee.com/dangerclose and use code: dangerclose20 at checkout for 20% off your purchase and your first coffee club order! Featured Gear: Today's featured gear segment is brought to you by by the online physical training program for backcountry athletes MTNTOUGH. MTNTOUGH is offering Danger Close listeners 20% off the all-new MTNTOUGH+ subscription with the code DANGERCLOSE when you sign up at mtntough.com Christian Craighead OZ9 | ZEV Technologies SKB Cases Horse Soldier Bourbon In the Blood by Jack Carr The Terminal List (Chris Pratt cover edition)  BRCC Sticker Club  Grizzly Forge Steak Turner Black Rifle Coffee  Reagan Library Pen Achter Knives Personal Defense Axe  Ares Watches - Jack Carr Edition  Auto Nation Illustration Stickers and Shirts 

Creator to Creator's
Creator to Creators S3 Ep 28 David Worth

Creator to Creator's

Play Episode Listen Later Jun 17, 2022 28:43


David Worth is an American cinematographer and film director. He contributed as cinematographer to more than twenty films, including Bloodsport, Any Which Way You Can and Bronco Billy. He also directed films including Warrior of the Lost World, Lady Dragon and Hard Knocks. He directed the 1989 film Kickboxer

The Art of Masculinity
Episode 284: From the Oil Worker to Successful Entrepreneur with Luke Hartelust

The Art of Masculinity

Play Episode Listen Later Jun 17, 2022 53:22


On this episode, we talked about: How Luke created his company throughout the United States How to overcome self-doubt Having a true belief in myself You learn by making mistakes Failure is okay as long as you learn Understanding what the issue is The biggest regret is not trying Believing in myself Helping people overcome fear Reaching out to other companies Developing what we believe How you manage your energy as a guy   "You can change your mindset to really shift and realize that you can grow into the individual that you need to be"   "I don't think there's any kind of debt in any kind of organized success"   "If I can see that a product works, I can see that the branding is on point"   About Luke: Innovator, Operator, Leader. Relocated to the U.S. in 2016, scaled the F45 franchise in the Southern Californian market.  Luke is the founder and CEO of MNLY a collaborative subscription company that provides that markets best solutions for men's performance and lifestyle. With a focus on business strategy, lifestyle optimization and improving human potential, Luke now works with industry leaders to develop exciting impactful projects.   You can follow and support at:  IG: @luke_hartelust  IG:  @mnly.box Web: https://mnlybox.com/discount/WILDMAN25 (discount for subscription)   Let's connect over on Instagram: @Johnny.Elsasser

Podcast Business News Network Platinum
5017 Steve Harper Interviews Judie Burroughs Operator Readings by Judie

Podcast Business News Network Platinum

Play Episode Listen Later Jun 16, 2022 28:50


Steve Harper Interviews Judie Burroughs Operator Readings by Judie -- www.readingsbyjudie.comhttps://onlineradiobox.com/search?cs=us.pbnnetwork1&q=podcast%20business%20news%20network&c=ushttps://mytuner-radio.com/search/?q=business+news+network 

Will and Lee Show
Sriram Krishnan (General Partner, a16z Crypto): The Web3 Talent Migration and Why Social Media Is Right For Web3 | Will, Lee, & Andrew Learn Web3 #85

Will and Lee Show

Play Episode Listen Later Jun 16, 2022 67:37


Sriram Krishnan is a general partner at Andreessen Horowitz, investing in crypto/web3. Prior to a16z, Sriram led product teams at consumer social platforms - Snap, Facebook, and Twitter.Together with his wife and cohost Aarthi, he broke the Internet during Covid, hosting the Good Time Show on Clubhouse. Where he brought on guests like Elon Musk, Mark Zuckerburg, and Virgil Abloh.Learn more about Sriram and a16z Crypto:Sriram Krishnan Twitter: @sriramkSriram Krishnan Website: https://sriramk.comThe Good Time Show: https://www.thegoodtimeshow.cluba16z Crypto Website: https://a16zcrypto.coma16z Crypto Canon: https://a16z.com/2018/02/10/crypto-readings-resourcesa16z 2022 State of Crypto Report: https://a16zcrypto.com/state-of-crypto-report-a16z-2022/In this episode we discuss:Behind the scenes story of hosting Elon Musk on ClubhouseThe preparation and psychology of preparing live showsJohn le Carre - “In the first minute or so of the host talking to him, the host made le Carre feel like you're going to be okay - we're going to take care of you.”Favorite episode stories: Calvin Harris, Naomi OsakaWhy Sriram moved from investing in Consumer to Crypto at a1z6How to get onboarded into Web3How a16z Crypto team id structuredThe Web2 to Web3 migrationWhy social media is right for Web3Differences between Operator and InvestorDifferences between Angel and VCWhat Sriram looks for in foundersTell us what you think by DM'ing @wiiichang. If you liked this episode, you can find more episodes at wld.show!

RN Breakfast - Separate stories podcast
PM dubs electricity market failure an "incredible embarrassment"

RN Breakfast - Separate stories podcast

Play Episode Listen Later Jun 15, 2022 14:11


Prime Minister Anthony Albanese, says the suspension of the National Electricity Market is a direct result of the Coalition Government's policy deadlocks and failure to invest in the grid. He says lessons will be learned from the energy crisis and policy adjustments made where necessary.

Taking it for Granted
Taking it for Granted Ep 75 Kim Swaney

Taking it for Granted

Play Episode Listen Later Jun 15, 2022 75:39


Kim Swaney is the Founder and Operator of Happiness Through Horses, a non-profit that provides programs and scholarships that allow youth to participate in social, emotional, and behavioral growth as well as significant learning experiences through interaction with horses. She is constantly finding ways to improve her farm, providing the best life for her rescue animals, and providing the next generation with the emotional and physical tools to be the best they can. To learn more about Kim and Happiness Through Horses, check out their website https://happinesshorses.org/.

Kerry Today
He’s a Shrew Operator – June 14th, 2022

Kerry Today

Play Episode Listen Later Jun 14, 2022


What do you know about shrews? Well, after having a series of encounters with the little mammal last weekend, Jerry was curious. He speaks to Dr Allan McDevitt who lectures in global ecology and conservation at the University of Salford, Manchester and can be found on Twitter @ShrewKing.

Navigating the Customer Experience
169: Navigating and Developing a Winning Communications Strategy with Matt Swain

Navigating the Customer Experience

Play Episode Listen Later Jun 14, 2022 29:37


Matt Swain is a recognized Customer Communications Industry Thought Leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt's expertise and research for their current and future omni-channel communication initiatives.   As Managing Director and Practice Lead for a Broadridge Communications Consulting, Matt brings in valuable market research and consulting expertise to clients relative to benchmarking, as well as for communication strategy, design and execution across print and digital channels.   Prior to joining Broadridge, Matt spent more than a decade at Keypoint Intelligence - InfoTrends, where he was a member of the senior management team with global responsibility for business development and customer communications advisory services. Matt is a graduate of Rochester Institute of Technology and holds a Master's degree in print media.   Questions   We always like to give our guests the opportunity to share in their own words, a little bit about their journey. How did you get to where you are today? The fourth annual CX and communication survey that your company had done, where you studied 3000 North American consumers, highlighting some of the major points and gaps in the customer experience two years into the pandemic. Could you tell us a little bit about the survey and some of the results that that survey created? What are some of the most interesting research that you have seen are conducted in the customer experience space, and could you share with us also maybe what are some of the things that have surprised you the most in that research? Now as it relates to personalization, the report says 65% of consumers would prefer to receive fewer, more tailored communications through their preferred channel. What has your research shown in terms of, do you still find companies all over the place? So, you said that consumers were looking for a more engaging digital experience, could you share with us maybe one or two things that you think a company could employ or put in place to make their digital experience more engaging? What are your thoughts on organizations, because digital, it's been accelerated because organizations who weren't even fully digital or were looking to put digital as part of their strategy definitely had to do some quick acceleration because of the fact that we're all stuck at home. How do they bridge that gap? Because people I think still want human interaction? Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Can you also share with us what's the one thing that's going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people? How can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you get overwhelmed or challenge? And the quote kind of helps to get you back on track or just get you back refocused.   Highlights   Matt's Journey   Matt stated that he was listening to that bio and he was thinking, he actually didn't realize Yanique read the whole thing. So, thank you for doing that. As where you ended was that he holds a Master's in print media and that's a very specific degree, especially for a master's degree. And many of the people that went through that programme, were going back to run print operations, they might have had a family business or otherwise.   And he was actually interested in print as one of the media channels that we now use to communicate. And so, actually, he did his Master's Thesis on the shifting spend of companies across different media. So, print was a starting point for him but he spends a lot of time now helping clients transition from print to digital communications and look specifically at how to create better experiences with the communications that they send.   The fourth annual CX and Communication Survey Results Highlighting Major Points and Gaps in the Customer Experience 2 Years into the Pandemic   Me: Now, in preparing for this interview, I was looking at the fourth annual CX and communications survey that your company had done, where you studied 3000 North American consumers, highlighting some of the major points and gaps in the customer experience two years into the pandemic. Could you tell us a little bit about the survey and some of the results that the survey created?   Matt shared that this was a passion project of his when he first started it, which was in 2019 and he has a really strong marketing and support team that helps execute on it. And what's really been interesting watching the data over the last four years of conducting the research is, there have been some notable shifts, specifically relative to customer experience. So, for instance, in 2019, they found that 35% of consumers thought that most of the companies they did business with needed to improve the experiences they provide. So, let's say you know, roughly one in three had that position.   In 2022 now that we've gone through, we're well into a pandemic, depending on which way you look at it, they now find that 65% of consumers, so an increase of 30 percentage points, 65% of consumers think that most of the companies they do business with need to improve the experiences they provide. And that is quite a jarring shift from his perspective.   And he thinks it speaks to the increased expectation that we as consumers have on the companies that we do business with, but also it shows a separation of the leaders from the rest of the pack when it comes to customer service and customer experience.   Research Done in the Customer Experience Space   Me: Very true. And so, a big part, we're all going through the pandemic, as you said, I guess it depends on how people want to look on it. But what are some of the most interesting research that you have seen are conducted in the customer experience space, and could you share with us also maybe what are some of the things that have surprised you the most in that research?   Matt shared that the research covers customer experience, but then also goes into specifics around what consumers are looking for from the companies they do business with. So, they found a lot of trending data around customer service, wanting better experiences when they needed that service experience. And at the same time, they're also asking for the use of technology, AI, chatbots to be a first line of defence to answer easy questions. And he thinks this is actually tripping a lot of companies up because there's technology out there that can reduce the cost to service a customer.   But the challenge is that companies are becoming too reliant on the technology, and it's resulting in reduced customer satisfaction, because they're not getting flipped to a live agent when they should be in that process.   So, a lot of the negative feedback that they see in the research is that people are looking for a sense of humanity or empathy, or “Let me speak to the Operator or make sure that I can understand the person that I speak to.”   And he thinks that that component is so critical, when you think about where somebody is in the journey when they need to contact you, there's usually some challenge in the communications that you've sent, or they're dealing with something very personal, and they need to be serviced in a more personal way. And so, it's a really delicate balance.   So, they look at the impact from a customer service perspective of new technology it being incorporated into that journey. But then they're also stepping back and saying, “Well, why did that person had to have to reach out in the first place?”   So again, through his lens, from a communication standpoint, it is, “Well, if you sent a bill or a statement to your customer….. Was it summarized? Was it easy to understand? Was it written in plain language? Did it have relevant content?”   Because ultimately, what they're hoping that they can help their clients get to is a very seamless experience and that they send a communication whether it's in print, or digitally, and the recipient can quickly digest the information and understand what action they need to take, review my account, pay a bill, sign a waiver, whatever that next step is, that's what they're hoping that they're going to be able to do efficiently and hopefully reduce that aspect of call centre volume.   Personalization – Consumers Prefer Fewer, More Tailored Communication Through Their Preferred Channel   Me: Agreed. Now, in the survey that was done, you focused on customer experience omni-channel approach personalization. Now as it relates to personalization, the report says 65% of consumers would prefer to receive fewer, more tailored communications through their preferred channel. What has your research shown in terms of, do you still find companies all over the place? Or are they more taking a more centralized approach?   Because I do agree, I think it's really great if you could generally get everything in one place instead of you're looking up information here but that information that's located on that platform is not located on this one, is just like you're all over the place.   Matt stated that there's another aspect to that, which is who are the 30 something percent of people that don't want that right?   From a personalization standpoint, actually specific to that, they do find people that want to remain somewhat anonymous digitally and they don't want companies to use their personal data in any other way than they should be using. And they actually asked a separate question around sharing of personal data, so additional data that you as a company don't need, but would the consumer provide it to you if it enhance their experience, created a better experience?   And they found that about half of Gen Z and Millennial respondents said that they would be willing to provide that and that dropped off for a Gen X and baby boomer audience that was less willing to provide incremental information.   Going back to Yanique's original question around centralization. He thinks they find one of the biggest challenges in a lot of their clients, especially their larger clients is they've grown through acquisitions, they have different lines, each line of business has its own underlying systems. And each head of the business might kind of operate their own fiefdom to some extent, which from a business owner perspective, can be advantageous or easier.   But from a consumer or investor or recipient perspective, that can be really painful because he's having to log into different systems, or he doesn't have a total view of his relationship with that company in one centralized location.   And he thinks that is an area that really needs to be addressed. But it comes back to the underlying systems that the people, the processes and the technology supporting that ecosystem that needs to be simplified and addressed before you can deliver on that better experience that the consumer is asking for.   Me: Agreed. Sometimes I think organizations take simple and make it complex when it really should just be so easy. And I'll give you an example. I'm currently doing some market research for a client and in the midst in the market research training that we did with persons yesterday, we forgot to ask them if any of them were existing customers of that particular company. So, I kind of just wanted to send out a quick google form to capture that information so we had it on file. And so, we jump on Google Forms simply asking one question, and I literally spent like probably about 15 minutes, just trying to Google, how do you get multiple responses in a Google form?   And there was like, no clear answer, because it has multiple choice, but then when we did the test, and we clicked on it, we realized that the respondent would only be able to select one answer. And there may be cases where they are a customer of the company, but they're not a customer of all business lines.   And so, there are three business lines that we're doing the market research for, and we just wanted to find out if these persons were one customer of a business line, or no customer, or multiple customers have a business line. And it took me so long to find it.   And I said to myself, Google usually makes things so simple. Why in their form did I have to do so much digging to figure out that instead of selecting multiple choice, I should have selected checkbox, because checkbox acts like a multiple choice, but it allows you to select multiple responses or answers. And that came to mind a while ago, just because of what you said.   I find that sometimes we think the technology is there to help us, it's not supposed to be rocket science, I'm not supposed to be trying to figure out, okay, where do I find this information.   It should be there, quick and easy, either in settings or as a drop down so that you can know that that's an option that you can exercise on us. Would you not agree?   Matt shared that we would and he thinks the irony, there is part of ensuring that you've delivered on that better experience is doing that voice of customer that surveying much like you would use the Google Form to do surveying of your audience, right?   So, they find that often where, again, through his lens they'll work with a client and say, let's conduct some voice of customer research and they use a platform where they'll enable a customer of theirs to go in and navigate their online account. And they'll say one of the common prompts is navigate to your most recent statement.   And it's really interesting to watch people try to find that statement and it's usually in a drop down, the third or fourth drop down over which isn't really that intuitive to know that a statement is going to be the eighth line on the drop down. And it's one of those where for those people that were building it, they know exactly where it is because that's how they built it and that's the approach they took. But for the consumer to navigate to it, that helps expose may be an opportunity to improve or streamline that experience for consumers that are looking to get access to that document.   Me: Yeah, I agreed. Totally agree. I guess as you said, that's why it's important to test it because then you get to see multiple approaches as to how different people will navigate on that platform. In customer service, we have this thing, this example that we use that we normally say, a school or a university, they basically wanted to see what the path was of the students as they were walking on the campus. And so, they waited until it snowed, and then they kind of watched people's pattern to see where they walked and that's what they use as a guide to make that the actual pathway.   Because you might create a situation or a building where you've created a pathway for people to walk but maybe that's not where they naturally gravitate to walk. And so, if you look on it from an online perspective, if someone goes on a site, maybe because of how they're trained, because of other platforms that they've used, or just genuine human interaction or intuition, they may go to the right of the page, or to the top of the page thinking that's where they're going to find that particular item. But maybe that's not where it's supposed to be. And if you look at the pattern of how people operate, it would indicate to you if the structure that you're putting in place is really the best place to place that.   Are people going to be able to find it easily? Is it going to be frustrating for them? Are they going to have to be reaching out to your support team to find out how to get that information?   How easy is it for them to find this information, and it should be easy enough that I think a five or six year old should be able to find it.   Matt shared that he loves the analogy with the snow on the surface, he immediately goes to that visual that we've all seen where you see the trampled trodden and dirt path that cuts the corner, the concrete path, or whatever it is the cobblestone. But he also thinks there's also a component of this, that when we think about what the company is trying to achieve, and then looking at what the experience is, so he uses that statement navigation as an example.   These are the same companies that are very aggressively asking their customer base to go paperless. So, take the paper out of the process, because it saves us money, we don't have to print and mail it. But then when you look at the value proposition for the consumer, it's not there, right?   Like what's in it for me to go paperless?   Now I have to go to your website and navigate and try to find this and the experience is no better, usually it's a static. And he's generically saying this, not all of their clients are this way. But it points you to a static document, not an interactive digital experience that provides more value than he would have gotten in paper.   And that was actually a really interesting takeaway from the research, which was 71% of consumers that had not gone paperless said that they would do so if the company provided a more engaging digital experience. And that's like the “big aha,” which is if we're creating better experiences, we're improving customer experience, but we're also achieving these operational goals of reducing print and mail and otherwise.   Consumers Looking for a More Engaging Digital Experience   Me: Amazing. So, you said that consumers were looking for a more engaging digital experience, could you share with us maybe one or two things that you think a company could employ or put in place to make their digital experience more engaging?   Matt shared that one of the weakest links of many companies' communication strategy, and again, through his lens, right, so those that are sending a bill or a statement, is that bill ready or statement ready notification.   So, think of the banks, the insurance companies, the telecommunications companies, utilities that you work with, they'll send you that note that just says, “Your statement's ready, click here to view and access.”   And sometimes it doesn't look anything like the rest of the brand that they've invested heavily in, it's a monthly communication. So sometimes it's the most frequent touchpoint that I have with that company, is this this generic email.   And one of the things that they do with clients, there are two approaches. One is an enhanced email where they're able to deliver more content directly within the email. So, instead of just saying it's ready, let me provide some value that directionally shows you how you did this month versus last or things to think about or other actions they're hoping you'll take.   Or they can redirect you to a microsite. So, instead of having to go back to the portal and log into the website, that way, you can authenticate through the email and get the full details in a microsite or a personalized experience that's specific to that statement or bill that he's asking you to look at.   Organizations Looking to Put Digital as part of Their Strategy – How do They Bridge That Gap as People Still Want Human Interaction   Me: And what are your thoughts on organizations, because digital is definitely I know it's been accelerated, I would say 10 times since the pandemic because organizations who weren't even fully digital or were looking to put digital as part of their strategy definitely had to do some quick acceleration because of the fact that we were all stuck at home. And of course, this was the only way that they could ensure that there was some continuity of business with their clients. But let's say you use digital, I'm all for digital, I believe that it's really important, technology is great.   But I do also believe that you should make yourself accessible if I do need to speak to a live human being. And I find that sometimes, the companies, they take on these technology tools, and when they take the technology tools on, and hopefully the technology should help you. So, for example, let's say I wanted to reach out to my utility company, and they have this chatbot on your website. And the chatbots name is let's say, Ella, I say, “Hi, Ella.” And Ella is able to answer very standard questions. But of course, because I know Ella can't answer me, I'm going to say to Ella, automatically, please connect me to a representative. So, she can transfer the call to somebody, the conversation to somebody who can actually help me. But that in itself doesn't work very well, because nobody actually is able to be connected to. And when you try to call them on the phone, you're not able to get through to them, because you're on hold for very long periods of time, 53 minutes, 60 odd minutes.   How do they bridge that gap? Because people I think still want human interaction!   Matt sated absolutely. And that's the challenge that he's seeing now. It's coming through in the research that they're doing and some of the client discussions, which is that the jump to embrace the technology from you could say it's customer experience led, oftentimes it's cost cutting led, there's an operational savings to implementing that chatbot.   Hopefully, that there is a balance that there is the improved customer experience of getting something answered quickly, like, “Where should I mail my bill to or what are your hours of operation?” Or those types of things that somebody might get value out of the chatbot.   But your comment about that hold time, where you then go on the phone, and you have to listen to a rotating one minute message that keeps telling you go online, you can conduct everything there yet, that's where you started, and you weren't able to achieve what you needed so you came to the phone, but you still have that hour wait.   He thinks it does speak to the need to have the capability of flexing the staff. So, you might have your full-time utility staff, and then you can tap into a third party that might charge you a bit of a premium, but they can help you during those surge times as well.   App, Website or Tool that Matt Absolutely Can't Live Without in His Business   When asked about online resources that he cannot live without in his business, Matt stated that he would say it is the Voice of Customer Research Tool that they use. And it is so efficient to be able to go in and get, he wouldn't call it real time feedback, actually, he can do real time if he sets it up that way.   But if he's looking to that, a new concept, or go into a client meeting prepared with feedback from their customer base, so it's not just, “Here's what we're hearing from generic surveys but here's what some of your customers said about you. And I know that you know a lot of this already, but we just wanted to come prepared to the meeting.”   It's such a valuable tool in that way. So, whether it's AB testing, or a quick poll or survey, or getting feedback on a new concept or design, it can be a really valuable way of bringing data and analytics to the discussion with the client or to make a more robust solution if they're building something on their own.   What Matt is Really Excited About Now!   Matt shared that Broadridge is a pretty large company, they have 14,000 Associates across 21 countries, they also support a lot of clients. So, they have actually sent 7 billion communications a year on behalf of their clients. So, that results in a little bit of practicing what you preach.   So, they have a client success team at Broadridge and he's a member of the client satisfaction and engagement work stream and in that work stream, they're gathering perspective from their clients about what Broadridge does well, where they can be a better partner, how they should be thinking about their products or services, their technology offerings going forward. And that's all in the hopes of best positioning themselves as their partners of the future.   So, they encourage their clients to do that voice of customer research to make sure that they're taking a design thinking approach and a customer first approach to the way that they support their clients and consumer.   In many cases, they're doing the same within their organization, he thinks it's incredibly important to always keep that in perspective that you need to have your finger on the pulse of what's happening within your organization, the trends that are influencing outside forces, and then ultimately, how that can help better position you to be a better partner going forward.   Where Can We Find Matt Online   Website – www.broadridge.com LinkedIn – Broadridge Communications Consulting Twitter - @Broadridge Twitter - @AskMattSwain LinkedIn – Matt Swain Podcast – Reimagining Communications with Matt Swain   Quote or Saying that During Times of Adversity Matt Uses   When asked about quote or saying that he tends to revert to, Matt stated that it's funny, as Yanique was asking the question, he had all these quotes just going through his head and the one that kept kind of pushing its way to the front was, “Do no harm.” And he thinks the do no harm approach is a really critical one, especially when you're thinking with a customer service lens or a customer experience lens, that if you can live by do no harm mantra, he thinks you're going be in a good position.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Served Up
Served Up: Keyatta Mincey-Parker

Served Up

Play Episode Listen Later Jun 13, 2022 53:25


Hosts Bridget Albert and Julie Milroy welcome Keyatta Mincey-Parker - Owner & Operator of A Sip of Paradise Garden and cocktail professional

Geeks Of The Valley
#69: SoftBank Group Operator School with Laura Gaviria Halaby, Operating Lead SoftBank Latin America Funds

Geeks Of The Valley

Play Episode Listen Later Jun 13, 2022 35:05


Laura Gaviria Halaby is a scale-up and business development expert with entrepreneurial background and ample experience in leadership roles in venture capital and tech. Her current role as Operating Lead for the US$8 billion SoftBank Latin America Funds focuses on delivering operation support to the portfolio companies to accelerate their growth. She also leads scalable knowledge programs for SoftBank such as the SoftBank Group Operator School (SBOS), which has upskilled over 8000 professionals in over 50 countries around the world. Internally SBOS for Founders and Leaders bring industry experts to share best practices on how to solve needle moving challenges on areas such as Strategy, People, Marketing, Web3, Cybersecurity, among others. Laura is also a member of the Fintech / Crypto Action Board for the City of Miami; is an investor and active mentor for early and growth stage startups and serves in the Board of Banco Sol in Bolivia. Prior to joining SoftBank, she was the Global Head of Fintech Acceleration for Citibank where she accelerated the implementation and launch of new digital products. Leading programs included Citi Mobile Challenge, Citi Tech for Integrity Challenge and Data Science Challenge. Her work at Citi gave her exposure to global fintech landscape working across Asia, EMEA and LatAm. LinkedIn: https://www.linkedin.com/in/lgh/ Twitter: https://twitter.com/lalisgaviria --- Support this podcast: https://anchor.fm/geeksofthevalley/support

Real Work From Home Jobs With Thressa
$12.50 Hourly Data Entry Operator-Remote-Full Time-2:30am on Monday! 4:30am Tuesday thru Saturday!

Real Work From Home Jobs With Thressa

Play Episode Listen Later Jun 13, 2022 3:58


In this podcast today, I will discuss the company SMI!! Listen to the podcast for details! --- Support this podcast: https://anchor.fm/thressa-sweat/support

Only in Seattle - Real Estate Unplugged
#1,171 - Portland 911 Wait Times Skyrocket After Operator Shortage

Only in Seattle - Real Estate Unplugged

Play Episode Listen Later Jun 13, 2022 17:14


Wait times for people calling Portland's non-emergency number were so high on Friday, the bureau asked people not to call — or at least hold off if they could. The Portland Bureau of Emergency Communication (BOEC) said limited staffing and a higher volume of calls were to blame for the hours-long wait times. While staff shortages are an ongoing issue at the agency, Friday's long wait times stemmed from an unexpected number of employees calling out sick, a spokesperson said. The same dispatchers are responsible for both 911 and non-emergency calls, and 911 calls are always prioritized. Officials urged people to file police reports online if possible, or wait to call non-emergency later. LIKE & SUBSCRIBE for new videos everyday. https://bit.ly/3KBUDSK

Pajama Pants
Jamie The Sexy Erewhon Phone Operator & Rob's New Girl

Pajama Pants

Play Episode Listen Later Jun 13, 2022 69:06


Thanks to our sponsors! http://www.betterhelp.com/pajama // http://www.ReelPaper.com/PAJAMA // http://www.thefreezepipe.com + code: PANTS Email your questions to: askpajamapants@gmail.com or call and leave us a voice mail at: 201.972.5262 Follow us! Robert Iler: https://www.instagram.com/pajamapantspodcast Kassem Gharaibeh: https://www.instagram.com/gmessak Jamie-Lynn Sigler : https://www.instagram.com/jamielynnsigler

Real Work From Home Jobs With Thressa
$17-$20 Per Hour Data Entry Operator to Work From Home!

Real Work From Home Jobs With Thressa

Play Episode Listen Later Jun 11, 2022 3:32


In this podcast today, I will discuss the company Anthem! Listen to the podcast for details! --- Support this podcast: https://anchor.fm/thressa-sweat/support

Engineering Word Of The Day

Not just telephone operators, folks! Originally published August 9, 2017.

Podcast Business News Network Platinum
4960 Steve Harper Interviews Judie Burroughs Operator Readings by Judie

Podcast Business News Network Platinum

Play Episode Listen Later Jun 9, 2022 27:17


Steve Harper Interviews Judie Burroughs Operator Readings by Judie -- www.readingsbyjudie.comhttps://onlineradiobox.com/search?cs=us.pbnnetwork1&q=podcast%20business%20news%20network&c=ushttps://mytuner-radio.com/search/?q=business+news+network

Kajabi Edge
46. Justin Welsh (Former Executive Operator in SaaS turned Creator)

Kajabi Edge

Play Episode Listen Later Jun 9, 2022 38:28


Today's guests is Justin Welsh, a former Executive Operator in SaaS, turned creator, building a portfolio of one-person businesses towards $5M in revenue! Learn more about Justin Welsh below: Website Twitter LinkedIn ∗∗∗∗∗∗ Interested in signing up for Kajabi? SIGN UP NOW If you enjoyed the podcast please leave a review and rating to help inspire more online entrepreneurs to take their business to the next level. Your review will help create more Kajabi Heroes. Share this episode on social media & tag us to get a shoutout on the show: Facebook Instagram Twitter LinkedIn Interested in being a guest on the podcast to share your Kajabi journey with the world? SIGN UP FOR OUR GUEST LIST!

Iconoblast Podcast
#83 Aliens Exist #2 | David Cline - Military Drone Operator

Iconoblast Podcast

Play Episode Listen Later Jun 9, 2022 118:20


Iconoblast Tangents #3   Matt Cooper and Joel Benner are joined by David Cline, a former military drone operator in this BONUS episode, to analyze the 3 popular ufo videos, Gimble, Go Fast, and Flir.   #gimblevideo #gofast #aliensexist

Raleigh Williams’ Audio Experience
#27 The Four Roles in Acquisitions

Raleigh Williams’ Audio Experience

Play Episode Listen Later Jun 7, 2022 20:22


Scout, Investor, Entrepreneur or Operator. Find your role in the world of Acquisitions. Join our FB Group Mergers and Acquisitions for Entrepreneurs!

The Secret Sauce Podcast
TOGETHERNESS with David Peck

The Secret Sauce Podcast

Play Episode Listen Later Jun 7, 2022 46:58


We're back and you're going to want to hear this! David Peck is a brand new Operator out of Palm Desert, CA bringing some fresh perspective to the show. He's going to discuss his willful commitment to TOGETHERNESS and how he reinforces it with 6 daily values.   Learn more about Wildsparq  

Security Halt!
Security Halt! Podcast Presents: Confessions of an Operator part 1

Security Halt!

Play Episode Listen Later Jun 6, 2022 92:56


 Consider this "The Final Act" of our Summer break. Season 4 is coming... and it's gonna be our HARDEST, FUNNIEST, and MOST THOUGHT-PROVOKING SEASON YET! But until then enjoy this episode!If you enjoy the show, give us a 5-star rating, check out the website, and if you want to help us grow, buy us a coffee at the link below!LOVE,Da BoisAdult content warningSupport the show

Simplify to multiply with Tim Yewchuk
#101: Make Your Business "Recession Proof" During Uncertain Times

Simplify to multiply with Tim Yewchuk

Play Episode Listen Later Jun 3, 2022 19:21


[Click here to watch this video recording over on YouTube ==> https://youtu.be/eBwyVVN3J90 ] What's covered in this episode: When it comes to managing the things that are out of our control i.e. economic cycles that rear their heads every few years... These are the times when it's critical to double down on making your business systems bulletproof. As we've discussed in previous episodes, it's the companies that are unable to react quickly, and it's the companies without a firm grip on their processes and performance controls, that often get taken out first due to their bottom line and cash reserves being unable to sustain the swing. In this episode, I wanted to share the 4 critical systems required to help ensure you and your teams stay laser focused in the right areas throughout any type of economic cycle. Hope this helps, and as always, here's to your success and freedom! Tim ⏰