Podcast appearances and mentions of Leslie K John

  Listen to learn about powerful strategies for closing insurance sales!   Read the text version   Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.   Resources: 4 Effective Techniques for Closing Insurance Sales: https://lnk.to/asg655 4 Tips for Making a Better Insurance Sales Pitch: https://ritterim.com/blog/4-tips-for-making-a-better-insurance-sales-pitch/ Empower Your Prospects to Act Before Turning 65: https://ritterim.com/blog/empower-your-prospects-to-act-before-turning-65/ Interview – Developing a Client Retention Mindset: https://ritterim.com/blog/interview-developing-a-client-retention-mindset/ Interview – Relationship Marketing Strategies for Insurance Agents: https://ritterim.com/blog/interview-relationship-marketing-strategies-for-insurance-agents/ Register with Ritter Insurance Marketing: https://app.ritterim.com/public/registration/   References: Schultz, Mike. “50 Powerful Sales Questions.” RAIN Group Sales Training, RAIN Group, 27 June 2024, https://www.rainsalestraining.com/blog/50-powerful-sales-questions. Curtis, Matthew. “‘Don't Answer a Question with a Question!' Were You Ever Told as a Child It's Rude?” M4C Business Leadership & Sales Consultancy, 6 Sept. 2019, https://www.m4cltd.com/don-t-answer-a-question-with-a-question-were-you-ever-told-as-a-child-it-s-rude. Schipperen, Thomas. “Mastering Sales Uncertainty: Adapting the Ben Franklin Technique for Modern Consumers.” Lepaya, https://www.lepaya.com/blog/ben-franklin-sales-technique. Accessed 28 Feb. 2025. Brooks, Alison Wood, and Leslie K. John. “The Surprising Power of Questions.” Harvard Business Review, Harvard Business Review, 1 May 2018, https://hbr.org/2018/05/the-surprising-power-of-questions. Aljets, Paul. “What Ben Franklin Got Right (and Wrong) about Data-Driven Decision-Making.” LinkedIn, 1 Aug. 2019, https://www.linkedin.com/pulse/what-ben-franklin-got-right-wrong-data-driven-paul-aljets/.   Follow Us on Social! Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X, https://x.com/RitterIM and Youtube, https://www.youtube.com/user/RitterInsurance     Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel  Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/   Not affiliated with or endorsed by Medicare or any government agency.

Asking questions is a powerful way to build trust, exchange ideas, and unlock value in organizations. And it is a skill that can be honed to make work conversations more productive, say Leslie K. John and Alison Wood Brooks, professors at Harvard Business School. In this classic episode, they join former host Sarah Green Carmichael to talk through insights from behavioral science research. They share techniques to adjust the frame, tone, and type of questions to improve results—whether you're looking to get information, find solutions, or just get someone to like you. Brooks and John wrote the article “The Surprising Power of Questions” in the May–June 2018 issue of Harvard Business Review.

2020 has come to an end. Many of us are ready to turn the page and look forward to a new year of possibility and opportunity. The prospect of a fresh start motivates us to set resolutions, goals, and aspirations for the year ahead. But if you want 2021 to be the year you push past your setbacks and have the breakthroughs you desire, don't start by setting goals and making resolutions. Start by asking yourself questions. Asking questions may be more effective than any other technique when making the changes necessary to achieve goals. Questions are powerful, and failing to ask ourselves the right ones keeps us from moving forward. We stay locked into the same bad habits that hold us back over and over again. The right questions cause us to think differently and approach our problems from a new angle. As you examine your hopes and dreams for the new year, ask yourself these four questions: 1. Am I ready to make a change? 2. Where am I right now? 3. What stopped me last year? 4. Who's going to help me? Additional Resources: The Surprising Power of Questions (https://hbr.org/2018/05/the-surprising-power-of-questions) by Leslie K. John, Harvard Business Review Your Best Year Ever: A 5-Step Plan for Achieving Your Most Important Goals (https://www.amazon.com/Your-Best-Year-Ever-Achieving-ebook/dp/B0741CYBHK) by Michael Hyatt For more information about Emmanuel Church, including our weekend service times and locations, visit www.eclife.org. For more content from Pastor Danny, subscribe to his blog at www.dannyanderson.net. Follow Pastor Danny on social media: Instagram: @dannyanderson23 Twitter: @dannyanderson23 Facebook: @dannyanderson230 Have a question you'd like Danny and Rachel to discuss on the podcast? Email us at breakthrough@eclife.org.

Summary Being a great leader isn’t about having all the answers - it’s often about asking the right questions. This week we look at ten great questions leaders ask.   Transcript Hello and welcome to episode 84 of the Leadership Today podcast where each week we tackle one of today’s biggest leadership challenges. This week we look at ten great questions leaders ask. One of the most significant societal and workplace shifts over the past two decades has been from answers to questions. Like many of you, I grew up before the internet. If I had a question about something, there was only a few options of where I could turn for answers. There was the school library which had, amongst other books, a complete set of Encyclopaedia Britannica. At home we had the more budget version - the World Book Encyclopaedia. In order to keep the encyclopaedias up to date, the publishers would send out a 'Year Book' update each year. That included little tabs that you could put in the relevant spots in the original encyclopaedia to point out that the information was now out of date, and which year book to refer to instead.  Answers were difficult to find and expensive to access. Even simple things like finding out movie session times involved buying the newspaper or a phone call to the cinema. The relative cost of answers meant that you were very careful in the questions you asked, and relatively trusting in the material presented. The internet changed everything. Firing up Netscape Navigator allowed information and answers from all over the world to suddenly be at our finger tips...if only we could find them.  Services like Google helped to categorise content and make it searchable. Over the next few years answers suddenly became cheap. Now you don’t need to go to the library or buy the book, because chances are someone else has written the same content up online.  If you want to know the history of France, how birds fly or how to fix your washing machine, the internet is your one stop shop for information. Answers have become prevalent and cheap. It’s now the trustworthiness and quality of answers that varies. Questions are the valuable commodity now. Perhaps they always have been, but even more so in this landslide of opinion and content. As leaders our role is less about providing answers, and more about helping people to ask the right questions. Great questions help people to discern between competing opinions in order to craft a way forward. As research has highlighted, questions build both liking and learning - they help to build connections and trust. Yet many of our educational institutions and workplaces still focus on rote learning and parroting back facts.  So what are some great questions to ask? A quick search on Google revealed “350 Good Questions to Ask - The only list you'll need” followed by the next entry “253 Good Questions to Ask - The only list you'll need.” As tempting as it is to just copy and paste those posts in, instead here are 10 questions I have fond helpful that provoke, challenge and extend our thinking: What are our strengths, weaknesses, opportunities and threats? There’s a reason why a SWOT analysis is still beneficial. It forces us to look outside at the upside and downside possibilities, while also considering our own capabilities.  What does success look like? People work together more effectively when they’re clear about the end state they’re working towards. What’s the problem we’re trying to solve? Sometimes we can be busy trying to solve something when we’re actually not clear about the problem. As a result we can end up working towards solving the wrong problem. Work with people to define a problem statement - episode 33 has more information on how to structure that. Who else is involved or impacted? It’s easy for us to overlook the human element of situations, so always make an effort to consider who else should be involved. What else could we try? We often stop at the first proposed solution but that’s rarely the best way forward. Instead, make sure you bring out as many options as possible. How do you feel about this? We can underestimate the emotional element. Feelings matter and they impact our ability to make decisions.  What’s getting in our way? Or What is likely to get in the way? It’s important to anticipate obstacles so we can plan options to push through or avoid them. What progress have we made? Often we don’t spend enough time reflecting on the progress we have made. Taking time to reflect can help encourage us to keep going. What support is available? We often underestimate the amount of support available to us. It’s important to consider the people and resources around that can be of assistance. What will we do next? Help your people to move beyond conversation to action. I often encourage people to think about what they can do in the next 24 to 48 hours. There will always be places on leadership teams for those who can ask the right questions. It turns out that a great question is as much about innovation as it is about information - it takes the conversation forward in a new direction. As leaders we need to focus less energy trying to have all the answers, and spend more time getting the questions right. Well I hope that was helpful. I’ve brought together a range of our on demand resources into one place. This includes recordings of webinars on a range of leadership topics, and our Boost Your Assertiveness course. Each month I’ll add another webinar, and there will be an additional video course added each quarter. Just go to the leadership.today website and click on the on demand link to take a free 7 day trial. Have a great week.   Reference The Surprising Power of Questions by Alison Wood Brooks and Leslie K. John Harvard Business Review, May–June 2018 Issue https://hbr.org/2018/05/the-surprising-power-of-questions  

Hacer negocios implica comunicarse constantemente. Para poder hacerlo exitosamente necesitamos no solamente saber hacer preguntas y responderlas. También hay que saber responder las respuestas que nos dan. A veces eso no es tan fácil como parece.Libro “How to win friends & influence people”, por Dale Carnegie(https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034)Artículo “The surprising power of questions”, por Alison Wood Brooks y Leslie K. John(https://hbr.org/2018/05/the-surprising-power-of-questions)

Leslie K. John is a Professor of Business Administration at the Harvard Business School. Leslie is a behavioral scientist who studies how people make decisions, and the wisdom or error of those decisions. In her primary line of research, Leslie studies privacy decision-making, identifying what drives people to share or withhold personal information, as well as their reactions to firms’ and employers’ use of their personal data. She joins me on the podcast to discuss current issues with data privacy.

Hiders and revealers captivate Dan and Akin in this installation. They squeeze experiments exploring people’s decisions to share or withhold personal information, and the wisdom of such decisions. - Research Paper: 'Hiding Personal Information Reveals the Worst' by Leslie K. John, Kate Barasz and Michael I. Norton

Leslie K. John and Alison Wood Brooks, professors at Harvard Business School, say people in business can be more successful by asking more and better questions. They talk through what makes for a great question, whether you’re looking to get information or get someone to like you. They’re the coauthors of the article, “The Surprising Power of Questions,” in the May–June 2018 issue of Harvard Business Review.