Podcasts about Harvard Business Review

Dr. Anthony Klotz discusses how to manage the big and small moments that make us question our next career moves.— YOU'LL LEARN — 1) How the pandemic fundamentally altered our relationship with work2) Why doing nothing is often your best solution 3) How to find more satisfaction in a job you're stuck in Subscribe or visit AwesomeAtYourJob.com/ep1158 for clickable versions of the links below. — ABOUT ANTHONY — Dr. Anthony Klotz is a professor of organizational behavior at the UCL School of Management in London. Known for predicting a global labor shift and dubbing it the Great Resignation, Klotz writes for Harvard Business Review and The Wall Street Journal, and his research is regularly published in leading management journals. He has discussed the current and future state of work with media outlets, including The New York Times, BBC, and CNN, and with executive teams at Fortune 100 firms.• Book: Jolted: Why We Quit, When to Stay, and Why It Matters• Email: a.klotz@ucl.ac.uk• LinkedIn: Anthony Klotz• Website: AnthonyKlotz.com— RESOURCES MENTIONED IN THE SHOW — • Study: “Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts.” by J. Greenberg• Book: Asking: A 59-Minute Guide to Everything Board Members, Volunteers, and Staff Must Know to Secure the Gift by Jerold Panas• Book: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara• Book: The Log from the Sea of Cortez by John Steinbeck• Past episode: 346: Seizing Career Opportunities with AstroLabs' Muhammed Mekki— THANK YOU SPONSORS! — • Shopify. Sign up for your $1/month trial at Shopify.com/awesomepodSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ron Friedman, Ph.D., was the guest on this episode of Success Profiles Radio. He is an award-winning social psychologist and bestselling author of The Best Place to Work and Superteams. His research on building high-performing teams has been featured in The New York Times, Bloomberg, and Harvard Business Review, where his article “How to Build a Superteam That Keeps Getting Better” is this month's cover story. We talked about what it takes to get interviewed with major media outlets, how he does a book launch, how to build a Superteam, and the way that the best teams make decisions. In addition, we discussed what warrants a group meeting and what doesn't, the biggest mistakes leaders make, rewarding team members for taking risks at work, and how allowing team members to moonlight during off-hours can actually help a team's performance. Finally, we talked about building trust, discovering what motivates employees, and the one office amenity that makes the most difference in team productivity. You can listen and follow the show on Apple Podcasts/iTunes, Spotify, Audible, Amazon, iHeart Radio, and at Success Profiles Radio | Live Internet Talk Radio | Best Shows Podcasts You can also order Ron's book on Amazon: https://tinyurl.com/4trb4try You can take Ron's Superteams masterclass for free when you buy his book: superteamsmasterclass.com Please leave a 5-star review on iTunes and Spotify.

What if one of the most powerful drivers of performance, engagement, and loyalty at work isn't strategy, technology, or mindset—but love? In this episode of the Live Greatly podcast, Kristel Bauer sits down with Marcus Buckingham, one of the world's leading researchers on strengths, engagement, and human performance, to discuss insights from his latest book, Design Love In: How to Unleash the Most Powerful Force in Business. Marcus shares why organizations are facing a growing trust and engagement crisis, what leaders often get wrong when trying to motivate employees, and why creating positive experiences may be one of the most overlooked leadership responsibilities today. Tune in to learn: • Why love belongs in the leadership conversation • How positive experiences impact engagement, performance, and retention • The difference between managing people and helping them flourish • How organizations can create workplaces people genuinely love Whether you're leading a team, building a culture, or looking to elevate your impact as a leader, this conversation offers a fresh perspective on what drives sustainable success. ABOUT MARCUS BUCKINGHAM: For over twenty-five years, Marcus Buckingham has been the world's leading researcher on strengths, engagement, and human performance. He began his career at Gallup and was the cocreator, with Donald O. Clifton, of StrengthsFinder. He is the New York Times–bestselling author or coauthor of many books, including First, Break All the Rules; Now, Discover Your Strengths; StandOut 2.0; Nine Lies about Work; and Love + Work. He has two of Harvard Business Review's most circulated, industry-changing cover articles and has been the subject of in-depth profiles in The New York Times, Wall Street Journal, USA Today, Forbes, Fortune, Fast Company, TODAY, and The Oprah Winfrey Show. Connect with Marcus:   Order his book: https://www.amazon.com/dp/1647829917?ref=cm_sw_r_ffobk_cp_ud_dp_TF6RMHSXMAGSAXKZ6EF3&ref_=cm_sw_r_ffobk_cp_ud_dp_TF6RMHSXMAGSAXKZ6EF3&social_share=cm_sw_r_ffobk_cp_ud_dp_TF6RMHSXMAGSAXKZ6EF3&bestFormat=true    Website: https://www.buckinghaminstitute.com/    Linkedin: https://www.linkedin.com/in/marcus-buckingham/  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the award-winning author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to "Live Greatly" while promoting leadership development and team building. Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel's work has been featured in Forbes and she has had multiple TV appearances including NBC News Daily, ABC News Live, FOX Weather, ABC 7 Chicago, WGN Daytime Chicago and more. Kristel lives in the Chicago, IL area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.  

What separates companies that thrive from those that slowly lose relevance? Often, it comes down to strategy - not just having a plan, but developing the insight and discipline to make better decisions over time. In this episode of Behind The Numbers With Dave Bookbinder, Dave speaks with strategy expert Rich Horwath, founder of the Strategic Thinking Institute, about what it really means to “be strategic” in today's business environment. Rich explains why strategy is not the same as goals, planning, or tactics, and shares his definition of strategy as “possessing insight that leads to advantage.” The conversation explores the biggest reasons strategy breaks down inside organizations, how leaders get trapped in tactical thinking, and the warning signs that indicate a company may be operating without true strategic direction. Rich also introduces his framework built around acumen, allocation, and action - and explains how leaders can apply it to improve decision-making and long-term performance. Dave and Rich discuss the connection between strategic clarity and enterprise value, the role of tradeoffs in leadership, lessons from companies like Blockbuster, and how AI may accelerate both opportunity and competitive risk. Rich also shares practical habits leaders can implement immediately, including insight journaling, accountability around learning, and creating a shared language of strategy across the organization. To learn more about Rich Horwath, visit Strategy Skills or connect with Rich Horwath on LinkedIn. Subscribe to Behind The Numbers With Dave Bookbinder on your favorite podcast platform so you never miss an episode. If you enjoyed this conversation, please share it with your network and leave a review—it helps more business owners and advisors discover the show! About Our Guest: Rich Horwath is the founder and CEO of the Strategic Thinking Institute where he serves leadership teams as a strategy workshop facilitator, strategic executive coach, and keynote speaker. His mission is to help executive teams think, plan, and act strategically to set direction, create advantage, and achieve their goals. Rich is a New York Times, Wall Street Journal and USA Today national bestselling author of eight books, and his work has been featured in publications including Fast Company, Forbes, and the Harvard Business Review. He has been described by Chief Executive Magazine as “the world's foremost expert on strategic thinking.” As a former chief strategy officer and professor of strategy at the graduate level, he is able to bring a practical, real-world approach based in strong foundational principles to help executives develop their strategic capabilities. Rich has appeared on ABC, NBC, CBS, and FOX TV to share his perspectives on current business strategy issues. In addition to his work facilitating strategy workshops for leadership teams and providing executive coaching services and strategic counsel, he is a highly sought-after keynote speaker for groups ranging from 10 to 10,000. Rich has helped more than a quarter million leaders around the world develop their strategic capabilities in pursuit of his vision to teach the world to be strategic. About the Host: Dave Bookbinder is known as an expert in business valuation and he is the person that business owners and their advisors reach out to when they need to know what their most important assets are worth. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries.    Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers.    He's on a mission to change the conversation about how the accounting world recognizes the value of people's contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company's most valuable asset.” Dave's book, A Valuation Toolbox for Business Owners and Their Advisors: Things Every Business Owner Should Know, was recognized as a top new release in Business and Valuation and is designed to provide practical insights and tools to help understand what really drives business value, how to prepare for an exit, and just make better decisions. He's also the host of the highly rated Behind The Numbers With Dave Bookbinder business podcast which is enjoyed in more than 100 countries.  

Dr. Eric Cole has worked in cybersecurity for over 30 years, helping organizations protect their data. He started as a CIA hacker who could access any internet-connected computer. Using this expertise, he built companies focused on defense. Dr. Cole has worked with Lockheed Martin, McAfee, and consulted globally for clients like Saudi Aramco, Nouryon, utility companies, nuclear sites, financial institutions, and healthcare. He secures the Gates family and was a commissioner for President Obama, continuing to advise on security. Get a copy of his new book "Digital Danger: AI, Cybersecurity, and the Fight for Our Future" here: https://amzn.to/4vqWaSS New here? I am a two-time New York Times bestselling author and one of the most sought-after public speakers globally, having spoken to over 500 companies while traveling to more than 40 countries. My clients include Apple, Google, Microsoft, and Nike. My work has been covered in print media, including The New Yorker, The New York Times, Time, Fast Company, Fortune, Politico, Inc., and Harvard Business Review. It has also been featured on NPR, NBC, FOX, and multiple times on The Steve Harvey Show. Get more stuff from me: Join 200K+ subscribers on my FREE weekly newsletter: https://gregmckeown.com/1mw/ "Essentialism: The Disciplined Pursuit of Less" https://amzn.to/3EkZycH "Effortless: Make It Easier to Do What Matters Most" https://amzn.to/3EAkADZ "The Essentialism Planner: A 90-Day Guide to Accomplishing More by Doing Less" https://amzn.to/42CAsA3 Stay in touch with me: Instagram   / gregorymckeown   LinkedIn   / gregmckeown   X https://x.com/GregoryMcKeown Hire me to speak: https://gregmckeown.com/keynote/

Liane Davey: Thoughtload For the past 25 years, Liane Davey has researched and advised teams on how to achieve high performance. She is the author of You First and The Good Fight and is a regular contributor to Harvard Business Review. She is the author of the new book Thoughtload: Manage the Madness and Free Your Team to Do Great Work (Amazon, Bookshop)*. We all love to hate our task lists. However, we can do a lot better with just a bit of strategy. In this conversation, Liane and I explore how to make our task list work for us instead of against us. Key Points Often it's not really the workload that's crushing – it's more so the thinking about all the workload. That's what thoughtload is. The problem with a to-do list is that everything goes on it. Thus, to-do lists are terrible for managing your attention. Instead of one task list, keep a limited amount of tasks on three priority lists. Category 1 list: your most important outputs and outcomes. Category 2 list: what you do to help others achieve their most significant outcomes. Category 3 list: administrative stuff. Four questions determine what gets on your lists: Important (an activity that will add value to a key output or outcome)? Urgent (something with growing negative consequences if you wait)? Targeted (a task that no one can do as efficiently or effectively as you)? Essential (core to creating the critical value, not just a nice-to-have)? Resources Mentioned Thoughtload: Manage the Madness and Free Your Team to Do Great Work by Liane Davey (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Scientific Secrets of Daily Scheduling, with Daniel Pink (episode 332) Align Your Calendar to What Matters, with Nir Eyal (episode 431) How to Take Back Your Evenings, with Guy Winch (episode 783) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Age bias affects people across the entire career span. For women, this bias is compounded by gender, creating what researchers call “gendered ageism,” a double bind where there is effectively no “right” age to be a professional woman. Drawing on survey data from 913 women leaders across industries including law, healthcare, higher education, and nonprofits, Harvard Business Review research reveals a consistent pattern: women face age-based bias at every stage of their careers. Definitions of “young,” “middle-aged,” and “older” vary by context, but the experiences of discrimination are strikingly similar. Older women often encounter “oldism,” where they are viewed as less relevant or valuable, in contrast to men who are seen as gaining wisdom with age. Participants reported being overlooked for advancement and having their voices dismissed. Younger women face “youngism,” including being patronized, mistaken for junior staff, or not taken seriously in leadership roles. Many experience “credibility deficits,” where their expertise is questioned, forcing them to continually prove themselves. Appearance-based scrutiny is also common, with professional accomplishments overshadowed by comments on looks. Women in midlife—traditionally thought to be in a career “sweet spot”—fare no better. They are often judged based on assumptions about family responsibilities, menopause, or perceived lack of vitality. Hiring and promotion decisions frequently favor similarly aged men, reinforcing the idea that women are either “too young” or “too old,” but rarely seen as just right. Despite these challenges, research shows that age and gender diversity benefit organizations. Diverse teams perform better, especially in complex or crisis situations, while age discrimination reduces job satisfaction and engagement. The path forward does not rely solely on institutional change but also on individual action. Key strategies include examining personal assumptions about age, building intentional intergenerational relationships, advocating for age inclusion in diversity frameworks and actively supporting other women through mentorship, sponsorship, and amplification. Ultimately, the research highlights a systemic issue: age is often used as a convenient justification to undervalue women at any stage. Recognizing and challenging these patterns is essential to creating workplaces where women are seen as credible, capable, and worthy—at every age. Good Reads: Older women ‘disappear' from BBC presenting roles, review finds | BBC | The Guardian Age, Women, and Hiring: An Experimental Study | Gender Action Portal Women in Leadership Face Ageism at Every Age The Trap Working Women Can't Escape, No Matter Their Age

Hello and welcome to The Rob Burgess Show. I am, of course, your host, Rob Burgess. On this our 297th episode, our guest is Patricia Martin. Patricia Martin is a cultural analyst, researcher and speaker. Her work has been featured in Harvard Business Review, Huffington Post, The New York Times, Slate and Psyche Magazine. Author of four books, she holds an MFA in nonfiction from Bennington College, with post-graduate certifications from Duke University in medical narrative and Jungian theory at the C. G. Jung Institute of Chicago where she teaches writing and hosts the psychology podcast, Jung in the World. Her latest book, “Will The Future Like You?: Reflections on the Age of Hyper-reinvention,” was published in March. A quick programming note: Due to a technical issue, I had to use the backup audio I recorded for this episode. While the quality isn't the best, I did try my best to make it as listenable as possible in the editing process. Follow me on Bluesky: bsky.app/profile/robaburg.bsky.social Follow me on Mastodon: newsie.social/@therobburgessshow Check out my Linktree: linktr.ee/therobburgessshow Subscribe to my Substack: therobburgessshow.substack.com/

In honor of #mentalhealthawareness month, this episode of the Social Work Rants podcast focuses on workplace wellness and burnout in the social work field. Basiliso and Kelecia Smith, MSW, LMSW, discuss how current workplace well-being programs often fail to address the actual needs of workers, citing a Harvard Business Review article that noted mental health needs and burnout continue to rise despite corporate spending on wellness programs. They explored the challenges of balancing caregiving responsibilities with work demands, particularly for the 63 million Americans who are caregivers. The conversation covered how administrative burdens, high client volumes, and inflexible work structures contribute to clinician burnout, with both participants sharing personal experiences of long commutes and unsustainable work schedules. They discussed the importance of organizations meeting workers where they are and involving staff in the development of well-being programs beyond surface-level initiatives like free coffee and happy hours. Follow the podcast on Instagram at https://www.instagram.com/thesocialworkrantspodcast

We are joined by Harvard researcher, author of The Win-Win Workplace, and founder of Future Forward Strategies, Dr. Angela Jackson, to discuss how organizations can redesign work to strengthen both employee well-being and business performance.  Backed by research across more than 1,700 companies, Dr. Jackson makes a clear, data-driven case for human-centered leadership. She reveals how organizations that invest in employees through practices such as centering worker voice, reimagining benefits, and fostering inclusive innovation see improvements not only in employee morale but also in performance. These strategies directly impact retention, engagement, and long-term financial success, reframing well-being as business-critical, not optional.  Dr. Jackson shares how understanding employees' lived realities, such as caregiving responsibilities and access to childcare, directly impacts retention and performance. She offers a concrete example of a company that introduced on-site childcare after identifying it as a key barrier for employees, resulting in a 98% retention rate among women during the pandemic.  Dr. Angela Jackson is a leading voice on the future of work and CEO of Future Forward Strategies, a labor market intelligence firm focused on helping organizations grow through continuous learning and innovation. A lecturer and researcher at Harvard University, she equips executives with practical strategies to build high-performing workplaces that strengthen engagement, productivity, and long-term growth. Her work has appeared in Harvard Business Review and Stanford Social Innovation Review, and she is frequently featured in The New York Times, Forbes, The Wall Street Journal, Fortune, BBC, and The Economist. She has spoken at TED, South by Southwest, and ASU GSV. Previously, Dr. Jackson was managing partner at New Profit, where she launched the Future of Work Grand Challenge, reskilling 25,000 workers into living-wage jobs. She began her career in global leadership roles at Viacom and Nokia. Her debut book, The Win-Win Workplace, is a New York Times bestseller.  Tune in for real-world examples that shift toward more inclusive, responsive, and adaptive workplace cultures where well-being, performance, and innovation are mutually reinforced.

When leading a team, the natural instinct is to rely on efficiency, quick answers, and speaking more than you listen. But doing so erodes trust and productivity over the long haul. Joe Mull welcomes Chad Littlefield, co-founder and Chief Experience Officer of We and Me, to the Boss Better Now podcast for an insightful conversation about the transformational power of asking better questions. From his early days working with teenagers in a group home and counseling in adult solitary confinement, to leading global conversations in conflict zones, Chad draws on a unique background to help leaders how to build trust and access each other's humanity. Throughout the discussion, Chad explains why leaders must shift their focus from presenting information to actively inviting employee engagement strategies. He shares practical leadership tips for navigating remote team management, avoiding the trap of efficiency over connection, and leveraging curiosity to build psychological safety at work. He also shares compelling insights on AI in the workplace and the future of work without replacing genuine human care. In this episode, you'll learn:

Most of us know overwork isn't good for us. But the research on just how damaging it can be, and how quietly the damage accumulates, is more sobering than most people realize.In this episode of The Mind–Gut Conversation, Dr. Emeran Mayer reflects on his own experience of sustained overwork throughout his career. We're talking 80-hour weeks, chronic sleep disruption, borderline hypertension, and eventually atrial fibrillation. He also digs into what the science says about why this pattern is so common and so easy to miss.Drawing on findings from the World Health Organization, the Cleveland Clinic, and Harvard Business Review, he explores the biological and behavioral mechanisms through which chronic overwork damages the body over time, identifies six key warning signs that your work-life balance is already off, and makes a practical case for reconnecting with physical signals that most of us have learned to override.Topics discussed include:Why working more than 54 hours a week is linked to measurable increases in stroke and heart disease riskWhat allostatic load is and how chronic stress accumulates invisiblySix red flags that signal your work-life balance is offDr. Mayer's personal experience with atrial fibrillation and what prompted a rethinkThe role of mindfulness, movement, and nature in nervous system recoveryWhy your body keeps the score, even when you're not paying attentionThis is a candid, evidence-based episode for anyone who has normalized pushing through exhaustion and wonders what it may be costing them.Connect with Dr. Mayer:Website: https://www.emeranmayer.comInstagram: https://www.instagram.com/emeranmayer/X: https://x.com/emeranmayermdFacebook: https://www.facebook.com/EmeranMayerMD/LinkedIn: https://www.linkedin.com/in/emeranmayer/Chapters:0:00 – Introduction0:35 – The Science of Overwork1:06 – Dr. Mayer's Personal Experience3:00 – Six Warning Signs4:55 – Reconnecting with Your Body

What if failure hits differently depending on your gender?In this episode I speak with Deborah Grayson Riegel, an executive coach and author whose research across 1,100 women in 60 countries reveals why women experience setbacks more intensely than men, and what to do about it.We dig into why women tend to ruminate longer, and see failure as identity rather than event, and where those patterns come from.We explore the practical tools that can shift all of that: how to reframe failure, ask for better feedback, tackle invisible work, and build the kind of support network that helps you aim higher and recover faster.If you are a woman navigating setbacks, this episode will change how you think about failure and what becomes possible on the other side. And if you lead or work alongside women, it will make you a better teammate and leader."Women see failure as their identity, not an event." — Deborah Grayson RiegelYou'll hear aboutWhat failure really means and why it's broader. Why women personalise and ruminate more after setbacks. The five types of failure and which hit hardest. How failure patterns start from age five. The confidence gap versus the consequence gap. Shifting from "what if" to "even if I fail." How to ask for better, more specific feedback. Navigating non-promotable and invisible work. The Ground, Gather and Go framework. About Deborah:Deborah Grayson Riegel is a keynote speaker and consultant who teaches leadership communication for Wharton Business School, Duke Business School, and Columbia Business School. She is a regular contributor for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company. Deb consults and speaks for clients including Amazon, BlackRock, Bloomberg, Johnson & Johnson, PepsiCo, and The United States Army. Her work has been featured in worldwide media, including Bloomberg Businessweek, The Wall Street Journal, and The New York Times. She is the co-author of the new book, “Aim High and Bounce Back: A Successful Woman's Guide to Rethinking and Rising Up from Failure”.Website: https://deborahgraysonriegel.com/YouTube: https://www.youtube.com/@Deborah-Grayson-RiegelBook Link: https://shorturl.at/nuPna and https://shorturl.at/OsWtU My resources:Try my High-stakes meetings toolkit (https://bit.ly/43cnhnQ).Take my Becoming a Strategic Leader course (https://bit.ly/3KJYDTj).Sign up to my Every Day is a Strategy Day newsletter (http://bit.ly/36WRpri) for modern mindsets and practices to help you get ahead.Subscribe to my YouTube channel (http://bit.ly/3cFGk1k) where you can watch the conversation.For more details about me:Services (https://rb.gy/ahlcuy) to CEOs, entrepreneurs and professionals.About me (https://rb.gy/dvmg9n) - my background, experience and philosophy.Examples of my writing https://rb.gy/jlbdds).Follow me and engage with me on LinkedIn (https://bit.ly/2Z2PexP).Follow me and engage with me on Twitter (https://bit.ly/36XavNI).

Listening, Learning, and Problem-Solving with Empathy  Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentation Whisperer Show. He talks about the importance of authentic communication, empathy, and intent in delivering exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the role of frontline employees in shaping a company's customer experience?  How can handling customer complaints effectively lead to customer loyalty?  What steps should customer service teams follow when responding to complaints?  How does authentic communication strengthen customer trust?  How does empathy impact the outcome of customer service interactions?  Top Takeaways:    Everybody who interacts with customers, regardless of the job title, is in sales. Every conversation, whether answering a question or dealing with an issue, is an opportunity to sell the brand and what it represents.  Saying "sorry" reflexively when a customer calls about a problem can feel empty. Instead, focus on listening to the customer and gathering more information. Customers want to be heard and understood more than they want an apology. They are also more likely to work with you to solve the issue once they feel listened to.  Empathy is not just about saying nice things. It is about putting yourself  in the customer's shoes and having a genuine desire to help. For example, ask yourself, “How would I feel if that happened to me?  Hire for attitude and empathy, not just skills. Some people genuinely like interacting with people and problem-solving. An amazing customer experience starts with hiring the right people for the job, then empowering them with the right tools and training.   Communicating with customers is more than just the words you say. The tone, energy, and authenticity in your voice make a huge difference in how customers respond. They notice if you're bored or happy to help. Make sure your words, tone, and actions align with the brand that you represent.  Plus, Shep and Rob discuss more insights from Why People Don't Believe You…: Building Credibility from the Inside Out. Tune in!  Quote:   "When something goes wrong, customers don't call just to hear the word 'sorry." They want you to understand why they are frustrated. They want you to first listen and understand."  About:    Rob Jolles is a renowned speaker, five-time bestselling author, and host of The Presentation Whisperer Show. His books, featured in USA Today and Harvard Business Review, have been translated into more than a dozen languages.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Most leaders think high turnover is a retention problem. But it's not; it's a leadership problem. And the fix is the exact opposite of what most leaders do.Staff turnover is still widely misunderstood. And most leaders operate from a place of fear, responding to it defensively.They tiptoe around their people, lower the standards, and tolerate poor performance so they don't rock the boat. But, ironically, this is the worst thing you could possibly do for your retention problem. In this episode I give you my views on how to frame the turnover problem; I look at an article from Harvard Business Review that confirms what great leaders have always known. And I give you a practical framework that you can implement: four things to stop doing and four things to start doing.Links mentioned in this episode:No Bullsh!t Leadership episodes:Ep.27: Unleashing the Power of Your PeopleEp.355: The New Rules for High Performing TeamsHarvard Business Review article:Surprising Ways to Reduce Turnover in High-Pressure, High-Skill JobsSupporting research:Operational Overload: The Impact of Workload on High-Skilled Workforce AttritionWikipedia link:Yerkes-Dodson LawNurse Org article:Nursing Demand His New HIghLBT link:Leadership Beyond the Theory————————Have you taken our free Leadership Blindspot test?✨ In just 5 minutes you'll uncover the hidden leadership habits holding you back.Get your Blindspot Score and know exactly what to fix before it costs your career!TAKE THE FREE TEST HERE————————You can connect with me at:Website: https://www.yourceomentor.comFacebook: https://www.facebook.com/yourceomentorInstagram: https://www.instagram.com/yourceomentorLinkedin: https://www.linkedin.com/in/martin-moore-075b001/Youtube: https://www.youtube.com/@YourCEOMentor————————Our mission here at Your CEO Mentor is to improve the quality of leaders, globally. ✨ If you've finished Leadership Beyond the Theory but still find yourself needing a sounding board for the real leadership challenges, applications are now open for the next intake of The No Bullsh!t Leaders Club.Join Marty, Em, and 90+ high calibre leaders for straight answers, tough conversations, and ongoing support to help you lead at a higher standard: leadershipbeyondthetheory.com/nblc Hosted on Acast. See acast.com/privacy for more information.

We look at this Harvard Business Review Press book about Taylor Swift. For more about the book, see here. There's Nothing Like This: The Strategic Genius of Taylor Swift, reviewed This book is certainly readable. As someone who is aware of who she is, knows a few songs, and has teenagers who may have even gone to see her in concert there are reasons why this book was of potential interest for reviewing. The author also cites a lot of business management and thoughtful marketing thinkers too, Clayton Christiansen and Seth Godin yes we are talking about you here. Similarly words like pivot and pilot are used with business dev enthusiasm. This is all fine and dandy, but, as we read it, it was hard not to wonder if this was an attempt to shoehorn the career of Taylor Swift into a startup ethos vibe. The other question, and challenge in reading this narrative, was that, were we looking at Taylor Swift's career through the prism of a confirmation bias. She was, now is, wildly successful for sure, but does that mean that all of her albums, and her musical steps, and decisions made were actually that strategic or as carefully considered as the subtitle of this book would like us to think? As Bill Gates may have said, success can be a lousy teacher. All the more so when you consider musical careers. Lou Reed was an awful grump and cranky guy, if many accounts are to be believed, the Velvet Underground were both wildly unsuccessful first time around, and yet created some great songs and are considered to be one of the seminal and most important bands to have come out of the sixties. Was this therefore a clever strategic performance, or did they, eventually, stumble onto fame and fortune. Walk on the wild side and Waiting for my Man would hardly be obvious topics towards musical stardom. Coming back to Taylor, the book was informative, interesting, but the business analogies felt a bit clunky at times. Many fans felt that The Tortured Poets Department was a good single, or perhaps double album, lost in a triple. It would have been good to see how the author factored in this mishmash of an album in the slightly breathless prose of her faultless strategic rise to the top? Perhaps the classic result of so many triples, like Sandanista for example, so great songs, mixed in with some slightly to very odd ones too. This book might fall between too stools, not Taylor enough for TS fans, and a bit of a reach for business insights for those coming from a business or marketing background. More about the book here A smart, page-turning exploration of the business and creative decisions that transformed Taylor Swift into an unprecedented modern cultural phenomenon. Singer-songwriter. Trailblazer. Mastermind. The Beatles of her generation. From her genre-busting rise in country music as a teenager to the economic juggernaut that is the Eras Tour, Taylor Swift has blazed a path that is uniquely hers. But how exactly has she managed to scale her success–multiple times–while dominating an industry that cycles through artists and stars like fashion trends? How has she managed to make and remake herself time and again while remaining true to her artistic vision? And how has she managed to master the constant disruption in the music business that has made it so hard for others to adapt and endure? In "There's Nothing Like This," Kevin Evers, a senior editor at "Harvard Business Review," answers these questions in riveting detail. With the same thoughtful analysis usually devoted to iconic founders, game-changing innovators, and pioneering brands, Evers chronicles the business and creative decisions that have defined each phase of Swift's career. Mixing business and art, analysis and narrative, and pulling from research in innovation, creativity, psychology, and strategy, "There's Nothing Like This" presents Swift as the modern and multidimensional superstar that she is–a songwriting savant and a strategic genius. Swift's fans will see their icon from a ...

Judith Herman is widely known as a defining voice in trauma psychiatry for more than fifty years. Her work bridges the personal and the political, framing trauma as not only an individual experience, but a public health and human rights issue. In this interview with host Patricia Martin, Judith Herman tells the story of how her work evolved, what remains to be done for CPTSD victims, and what all of us can do to create conditions survivors need to heal. Judith Lewis Herman, MD, is Professor of Psychiatry (part time) at Harvard Medical School. For 30 years, until she retired, she was Director of Training at the Victims of Violence Program at The Cambridge Hospital, Cambridge, MA. She is the author of the award-winning books Father–Daughter Incest (Harvard University Press, 1981), and Trauma and Recovery (Basic Books, 1992). She is the recipient of numerous awards, including a Guggenheim fellowship in 1984 and the 1996 Lifetime Achievement Award from the International Society for Traumatic Stress Studies. In 2007 she was named a Distinguished Life Fellow of the American Psychiatric Association. Her new book, Truth and Repair: How Trauma Survivors Envision Justice, was published in March, 2023. Books by Judith Herman: Patricia Martin, MFA, is the host of Jung in the World. A noted cultural analyst, she applies Jungian theory to her work as a researcher and writer. Author of three books, her work has been featured in the New York Times, Harvard Business Review, Huffington Post, and USA Today. She holds an MFA in writing and literature from Bennington College and an MA in cultural studies at the University College, Dublin (honors). In 2018, she completed the Jungian Studies Program at the C. G. Jung Institute Chicago where she is a professional affiliate. A scholar in residence at the Chicago Public Library, for the last decade she's been studying the digital culture and its impact on the individuation process. Patricia travels the world giving talks and workshops based on her findings and has a private consulting practice in Chicago. Be informed of new programs and content by joining our mailing list! Support this free podcast by making a donation, becoming a member of the Institute, or making a purchase in our online store! Your support enables us to provide free and low-cost educational resources to all. This podcast is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. You may share it, but please do not change it, sell it, or transcribe it.Executive Producer: Ben LawHosts: Patricia Martin, Judith Cooper, Daniel Ross, Adina Davidson, and Raisa Cabrera2025-2026 Season Intern: Zoe KalawMusic: Peter Demuth

This is a preview of a premium episode. To listen to the full thing, visit our Susbtack: https://designbetterpodcast.com/p/colin-fisher In jazz, there's a concept called minimal structures — a rhythmic framework, a harmonic pattern, an implied order of solos. Just enough to hold the band together, but plenty of space for autonomous creativity. It's a useful lens for thinking about how any team works, and it comes directly from today's guest. Colin Fisher was a professional jazz trumpet player before he became one of the leading researchers on group dynamics. He's now an Associate Professor of Organizations and Innovation at University College London, with a PhD in Organizational Behavior from Harvard, and his new book is The Collective Edge. In it, he makes a case that we systematically underestimate the role groups play in every breakthrough we celebrate. We love stories about lone geniuses — Newton, Einstein, Miles Davis — but when you peel back almost any one of them, you find a group behind it. We just tend to forget that part, because our brains are wired to remember heroes, not ensembles. Ask everyone on a six-person team how much credit they deserve for the group's output, and one study found the total came to 235%. In this conversation, we get into why teams are 6.3 times more likely than individuals to produce breakthrough work, why the sorting hat in Harry Potter is actually the series' true villain, and why 84% of managers try to coach their way out of team problems when the real fix is structural. We also talk about the dangers of using competition to motivate creative teams, why the ideal team size hovers around 4.5 people, and what it would take to pull our increasingly individualistic world back toward something more collective — without tipping into the other extreme. Bio Colin M. Fisher is an Associate Professor at University College London's School of Management and the author of The Collective Edge: Unlocking the Secret Power of Groups (Avery/Penguin Random House), translated into ten languages. His research on group dynamics, creativity, and improvisation has been published in top academic journals and featured in BBC, Harvard Business Review, NPR, Forbes, and The Times. Before earning his PhD in Organizational Behavior from Harvard, Colin was a professional jazz trumpet player and longtime member of the Either/Orchestra. He lives in London with his wife and two children, and can sometimes be found sitting in at jazz jams around the city. Learn more about your ad choices. Visit megaphone.fm/adchoices

Most people think creativity is something you either have or you don't — a gift, a gene, a mysterious lightning bolt that strikes a chosen few. Kyle Scheele has spent his career dismantling that belief, and in this conversation he makes the case that creativity isn't magic at all. It's problem-solving. And everyone already does it, every single day.In Part 1 of this episode: Why your brain is not a truth-seeking machine — it's a belief justification machine: give it the belief "I'm not creative" and it will spend the rest of your life finding evidence to prove you rightKyle's spontaneous ideation theory — the creativity myth he compares to the 17th century scientific belief that dirty rags and wheat kernels spontaneously generated mice, and why most people's understanding of where ideas come from is just as wrongThe coffee shop moment that defined Kyle's career: his friend Isaac told him, "most people come in here, talk about an idea, and the next time you hear about it, it's just an idea again — you come in two days later editing the footage"How Kyle went from broke high schooler selling "Osteoporosis is bad to the bone" T-shirts out of the school lunch room to getting a line into Urban Outfitters in his first year of college — and what that early experience installed in him about figuring things outWhy 70% of the time, when companies give their teams the bandwidth to explore a challenge internally, the answer is already there — it's just inside the head of someone who hasn't been asked yet (Harvard Business Review, cited on stage)Content Warning: This episode includes a brief discussion of childhood suicidal ideation. Kyle shares openly about his experience as a child feeling isolated in school and experiencing dark thoughts, before a friendship changed his perspective. The conversation is handled with care and context, but we want our listeners to be prepared.If you or someone you know is struggling, call or text 988 — the Suicide and Crisis Lifeline — available 24/7 in both the US and Canada.Episode Highlights:00:00 - Creativity as Problem Solving00:36 - Podcast Welcome and Guest Intro03:24 - Turning Ideas Into Action06:33 - Early Hustle T Shirt Business11:40 - Belief Systems Block Creativity15:27 - Ambition Versus Contentment20:59 - No Right or Wrong in Ideas25:06 - AI Limits and Skin in Game26:46 - School Struggles and Finding Belonging28:44 - It Only Takes One Person To Make An Impact29:36 - Creative Kid Origins30:12 - Student Council Confidence31:45 - Baby Steps Momentum32:15 - Window Of Possibility33:45 - Vision Into Action35:08 - Fuel Creativity Thrives Within Constraints36:49 - Recovering Curiosity39:34 - Questioning Limiting Beliefs44:15 - Everyone Is Creative45:41 - Claiming Artist Identity48:29 - Business Needs Crystal Clear Goals51:12 - Creativity As Problem Solving52:39 - Unlocking Team Innovation57:27 - Closing Remarks and Stay Tuned For Part 2Resources mentioned:Several books (for adults and childen) referenced written by Kyle, can be found here: https://kylescheele.com/BooksHarvard Business Review study on internal innovationHeather Moyse — Olympic athlete referenced by Dwayne re: chunking goalsSpontaneous generation theory / Francesco Redi experiments — referenced in context of the creativity mythOrbis Medicinae — Jan Baptist van Helmont, referenced in context of spontaneous generationSteve Jobs interview — paraphrased by Kyle re: everything in the world being made by people no smarter than youLeanScaper Operations Intensive — conference where Dwayne first saw Kyle speakQuotes:“ What you might consider might be right or wrong is really based on what's the possibility of it happening, and then it'll only be judged when you look back on it in history.” - Dwayne Kerrigan“ If you don't get clear on that goal, it's hard to know where to go.” - Kyle Scheele“ Creativity is just problem-solving. Every idea is the solution to some problem.” - Kyle Scheele"If it never gets any better than this, what a life. But I think it can get better than this." - Kyle ScheeleAbout Kyle Scheele: Kyle Scheele is an author, speaker, and creativity expert known for turning bold ideas into unforgettable results — from hosting a Viking funeral for the regrets of 21,000 people to launching the world's first fake marathon. With more than 750 keynotes delivered in all 50 states, Kyle combines humor, sharp insights, and real-world experimentation to help organizations unlock creativity and innovation at scale. He has worked with teams at Walmart, Deloitte, Fidelity, and Chick-fil-A, and his work has been featured in WIRED, The Washington Post, Fast Company, and Yahoo!. His books include We Put a Man on the Moon, How to Host a Viking Funeral, A Pizza With Everything On It, and A Sunday With Everything On It.Connect with Kyle Scheele: https://kylescheele.com/Connect with Dwayne KerriganFacebookInstagramLinked InWebsiteDisclaimer: The views, information, or opinions expressed by guests during The Dwayne Kerrigan Podcast are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Dwayne Kerrigan Podcast is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.

Send us Fan MailFor years, hospitals managing value-based contracts have been doing so with one hand tied behind their back, defaulting to Medicare logic because that was the only playbook precise enough to follow.In this clip from our episode “Why Value-Based Care Is Finally Hitting Its Tipping Point”, host David E. Williams and David Snow, Chairman & CEO of Cedar Gate Technologies, an IQVIA business, break down why that era of generalization is over and what precision contract analytics actually makes possible now.Listen to the full episode here

Dr. Laura welcomes executive coach, author, and former Microsoft leader Sabina Nawaz for a discussion on what it really takes to become a manager people want to follow. Drawing from her own experience of shifting from a caring leader to one she no longer recognized under pressure, Sabina shares a deeply human perspective on how pressure, more than power, quietly shapes behavior at work. Dr. Laura and Sabina explore how even the most well-intentioned managers can fall into common traps that limit their teams, including the tendency to take on too much or unknowingly diminish others' contributions. They invite reflection on how leadership shows up in everyday moments and how small, intentional shifts can transform both personal effectiveness and team culture. Dr. Laura and Sabina unpack practical strategies to navigate busyness, create space for clearer thinking, and build feedback loops that support growth. Sabina introduces the concept of micro habits as a sustainable path to change, along with the importance of intentionally creating blank space to access deeper insight. The conversation also challenges conventional thinking about “leader” as a title, reframing leadership instead as a shared practice that can be activated by anyone. With warmth and professional curiosity, Dr. Laura guides a discussion that highlights how cultivating awareness and letting go of the need to have all the answers can unlock greater potential in managers and their teams. “It is not power that corrupts us. It is pressure, and under pressure we have a choice point.” - Sabina Nawaz About Sabina Nawaz: Sabina Nawaz is an elite executive coach who advises C-level executives and teams at Fortune 500 corporations, government agencies, nonprofits, and academic institutions around the world. Sabina routinely gives speeches each year and teaches faculty at Northeastern and Drexel Universities. During her fourteen-year tenure at Microsoft, she went from managing software development teams to leading the company's executive development and succession planning efforts for over 11,000 managers and nearly a thousand executives, advising Bill Gates and Steve Ballmer directly. She has written for and been featured in Harvard Business Review, Wall Street Journal, Forbes, Inc., Fast Company, NBC, Nasdaq, and MarketWatch. Resources: Website: SabinaNawaz.com Book: “YOU'RE THE BOSS: Become the Manager You Want to Be (and Others Need)” by Sabina Nawaz LinkedIn: SabinaNawaz “The Anomaly: A Novel” by Hervé Le Tellier, translated by Adriana Hunter “Dopamine Nation: Finding Balance in the Age of Indulgence” by Anna Lembke MD   “I Wish I'd Quit Sooner: Practical Strategies for Navigating and Escaping a Toxic Boss” by Dr. Laura Hambley Lovett   Dr. Laura on LinkedIn Where Work Meets Life™ on YouTube   Learn more about Dr. Laura on her website: https://drlaura.live For more resources, look into Dr. Laura's organizations:  Canada Career Counselling Synthesis Psychology Order Dr. Laura's new book today: I Wish I'd Quit Sooner: Practical Strategies for Navigating a Toxic Boss Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to Our Agile Tales as we continue our conversations with Rich Sheridan, founder, CEO and chief story teller at Menlo Innovations.Aside from founding and leading Menlo Innovations, Rich is also the author of the bests-selling books, Joy Inc. and Chief Joy Officer, whose message is that joy is essential to productivity and profitability in the workplace. Rich recounts his journey from early programming success and a rapid rise to VP to feeling despondent amid chaotic, late, over-budget software delivery, which sparked a search for better ways to organize people. In this episode Rich argues that fear shuts down the brain functions organizations need—creativity, imagination, invention, and innovation—and describes common, often subtle, fear-inducing management behaviors like overload, ambiguity, and constant reprioritization. He shares a Menlo Innovation story where he inadvertently scolded an employee under a poster reading “It's okay to say I don't know,” and how a long-tenured teammate compassionately held him accountable, leading to an apology and learning. Using an airplane analogy, he maps organizational success to increasing human energy (lift) over bureaucracy (weight), strengthening purpose (thrust), and reducing fear (drag). He explains how Menlo pumps fear out through pair programming, frequent pairing rotation, an interview process emphasizing helping others succeed, leading without bosses, and replacing long status meetings with a short daily standup that exposes problems without solving them in-meeting.Key topics and timestamps:00:00 Welcome to Our Agile Tales01:46 Fear Kills Innovation04:59 Everyday Fear Triggers08:04 Owning Your Mistakes12:19 Why Fear Lingers13:59 Airplane Forces Model19:05 Defining Human Energy21:22 Pumping Fear Out24:41 Leading Without Bosses27:17 Meetings That Drain Teams27:37 Daily Standup Fix29:54 Closing About Rich SheridanRich Sheridan is the CEO and Chief Storyteller at Menlo Innovations and the best-selling author of Joy Inc. and Chief Joy Officer. He has spent years traveling across four continents and nearly 20 countries, helping organizations rethink not just how they work, but how it feels to be part of them. His core message is simple: joy isn't optional—it's essential to productivity, profitability, and real team energy.Rich's ideas have been featured in Forbes, Inc., NPR, and Harvard Business Review. What sets him apart is that he's been living these principles for over 20 years at Menlo, the company he co-founded in Ann Arbor, Michigan—now known worldwide for its uniquely joyful culture.Follow Rich Sheridan at: https://www.linkedin.com/in/menloprezYou can check out Menlo Innovations tours and workshop at: https://menloinnovations.com/tours-and-workshopsMusic: https://www.purple-planet.comVisit us at https://www.ouragiletales.com/about

How do you view your sense of self? Do you feel more or less understanding of who you are? How about those around you, friends, family, and others? Do you sense them as feeling more or less stable regarding themselves and their place in the world? I think it's worth considering, and I feel a continued shift toward insecurity in an of ourselves, culturally. I have kids from 13 to 30 years old, from middle school to grad school, and I see and hear of consistent quandaries vs self and identity. But I'm 55 and even amongst my peers I feel there are struggles. My guest today has been researching this issue and as with so much of the human condition, feels our current age of tech and speed and constant transformation is having an effect on our sense of self. Patricia Martin is a cultural analyst and author whose insights have appeared in Harvard Business Review, The New York Times, Slate, and Psyche Magazine. She hosts the popular podcast, Jung in the World, as in Carl Young, and she is the author of four books including her most recent, and my focus here, Will The Future like You? Reflections on the Age of Hyper-reinvention. In the book, Patricia asks, “What if the harms of living an increasingly digital life go beyond undercutting our attention spans or blunting our social skills? What if it cuts deeper, to the core of who we are and who we know ourselves to be?” In this episode we explore the challenges that tech and the internet impose on the human psyche and discuss the processes that make us who we are. We also address three conditions Patricia cites as unraveling who we are: persona fog, chronic self-doubt, and cascading crossroads.  As is often the case, I hone in on understanding who we are outside of what we do and how we have grown to measure and judge our sense of self. Sign up for your $1/month trial period at shopify.com/kevin Go to shipstation.com and use code KEVIN to start your free trial. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us Fan MailFor decades, value-based care has been healthcare's promised future. Most health systems have stayed in upside-only arrangements, and the data infrastructure needed to manage real risk has never quite caught up to the ambition.That may finally be changing. David Snow, Chairman & CEO of Cedar Gate Technologies, an IQVIA business, joins host David E. Williams to discuss why CMS's first mandatory bundled payment model signals the end of voluntary experimentation, and why the fragmented data problem that has undermined value-based care for a generation is only now finding a real solution.

[37:05] The Toastmasters International Golden Gavel is the prestigious annual award presented to an individual distinguished in the fields of leadership and communication. In this insightful and thought-provoking episode, Greg Gazin speaks with Jennifer Moss, award-winning author, workplace culture strategist, and the 2026 Golden Gavel Honoree. Jennifer shares personal stories and practical insights as the conversation explores communication, resilience, gratitude, workplace culture, and the evolving relationship people have with work in a rapidly changing world.Jennifer also reflects on the deeply personal experiences that shaped her work, including The Smile Epidemic, a gratitude project started by her husband during a serious health crisis that eventually spread to more than 100 countries. The experience reinforced Jennifer's belief in the power of gratitude, connection, and small behavioral shifts to positively influence people and organizations.Listeners will hear:• How Jennifer overcame intense fear before her first TEDx talk• Why preparation and subject mastery reduce speaking anxiety• Why conversational speaking can work better than memorizing scripts• How gratitude practices shaped Jennifer's work and leadership philosophy• What organizations often misunderstand about burnout and wellbeing• Why trust, fairness, and purpose drive engagement more than perks• Why communication and analytical thinking remain essential workplace skillsJennifer Moss is featured in the May 2026 issue of the Toastmaster magazine in Stephanie Darling's article, “Golden Gavel Recipient Jennifer Moss Champions Workplace Wellbeing.”Jennifer will receive the Golden Gavel award during the Toastmasters International Convention in Vancouver, British Columbia, Canada, August 19–22, 2026. The award presentation will take place Saturday, August 22 at 10 a.m. Pacific Daylight Time (UTC -7).Jennifer will also deliver a presentation based on her latest book, Why Are We Here? Creating a Work Culture Everyone Wants, exploring hope, purpose, belonging, and psychological fitness in today's evolving workplace.TEDx Talk: The Epidemic of Smiles and the Science of Gratitude.About Jennifer Moss:Jennifer Moss is an award-winning international speaker, journalist, author, and workplace culture strategist. She is the author of Why Are We Here?, The Burnout Epidemic, and Unlocking Happiness at Work. Jennifer's research and insights have been featured in Harvard Business Review, Fast Company, and Fortune. She is also co-host of the podcast How to Change Culture in 20 Minutes or Less.Jennifer Moss is from Kitchener, Ontario, Canada and can be reached at: Jennifer-Moss.com.Register here: for the Toastmasters International Convention.

Are your customers buying your product…or simply buying confidence that you can solve their problems better than anyone else?   In today's construction industry, customers are overwhelmed with endless choices, similar pricing, AI-driven information, and increasing complexity. That means traditional marketing tactics and product-focused selling are becoming less effective. In this episode, Bradley Hartmann breaks down the timeless Harvard Business Review article Marketing Is Everything by Regis McKenna and explains why trust, relationships, and customer confidence are now the true competitive advantages for construction leaders.   In this episode you will Learn why trust and customer experience matter more than product features in modern construction markets Discover how market-driven companies involve customers earlier to create stronger relationships and better outcomes Understand why every person in your company, from leadership to field teams, directly impacts your brand and market position   Listen now to learn how construction leaders can simplify complexity, build customer confidence, and create a brand that stands out in an increasingly crowded marketplace.   At Bradley Hartmann & Company, we help construction teams improve sales, leadership,  and communication by reducing miscommunication, strengthening teamwork, and bridging language gaps between English and Spanish speakers. To learn more about our product offerings, visit bradleyhartmannandco.com.   The Construction Leadership Podcast dives into essential leadership topics in construction, including strategy, emotional intelligence, communication skills, confidence, innovation, and effective decision-making. You'll also gain insights into delegation, cultural intelligence, goal setting, team building, employee engagement, and how to overcome common culture problems—whether you're leading a crew or managing an entire organization.   Have topic ideas or guest recommendations? Contact us at info@bradleyhartmannandco.com.   New podcasts are dropped every Tuesday and Thursday   This episode is brought to you by The Construction Spanish Toolbox —the most practical way for construction teams to learn jobsite-ready Spanish in just minutes a day over 6 months.          

Thoughtload — not workload — is what's breaking your team. In this conversation, Dr. Liane Davey explains why, and what leaders can actually do about it. Dr. Liane Davey is an organizational psychologist, New York Times bestselling author, and co-founder of 3COze Inc., where she advises executive teams at companies like Amazon, Walmart, TD Bank, and Sony PlayStation. Known as the Teamwork Doctor, she has spent 25 years helping cross-functional teams — from Boston to Bangkok — move from dysfunction to high performance. She's a regular contributor to the Harvard Business Review and the author of The Good Fight, You First, and Thoughtload: Manage the Madness and Free Your Team to Do Great Work (Page Two Books, May 2026). Liane's rocket-booster moment came twice: once when she failed first-year calculus and stumbled into organizational psychology, and again when she made the deliberate decision — six years into her first firm — to “repot” herself at a smaller, more strategy-focused practice. That repotting set the trajectory for everything that followed. Whether you're a senior leader watching your team burn out, a manager trying to make sense of context-switching chaos, or a knowledge worker who can feel the weight of 20 mental tabs open at once, this episode offers a new vocabulary for what's actually wrong — and a practical path toward lighter, more focused work. AndrewTemte.com

Most entrepreneurs are taught that the path to success starts with a blank page, a new idea, a startup, a grind from zero. But what if the real opportunity is in what's already built?  Walker Deibel, Wall Street Journal bestselling author of “Buy Then Build: How Acquisition Entrepreneurs Outsmart the Startup Game,” has spent over a decade proving that acquiring existing businesses is one of the most powerful and overlooked paths to entrepreneurial wealth. He has bought roughly 10 companies outright, been inside over 100 deals, and helped hundreds of entrepreneurs acquire more than a billion dollars in small businesses. And his message is simple: you don't have to build from scratch to build something great. In this episode of The Greatness Machine, Darius sits down with Walker Deibel to explore the acquisition entrepreneur mindset, why high margins matter more than almost anything else, and where the biggest opportunities in private markets exist right now. In this episode, Darius and Walker will discuss: (00:00) Introduction and Excitement for the Episode (02:53) The Power of Alignment and Purpose (05:46) The Journey of Writing and Publishing a Book (08:38) The Entrepreneurial Journey: Successes and Failures (11:33) Walker Deibel's Background and Business Philosophy (14:21) The Importance of Acquisitions in Entrepreneurship (17:16) The Intersection of Old and New Economies (20:21) Investing in Boring Businesses for Stability (23:48) Identifying High-Potential Companies (29:11) The Importance of Margins in Business (37:31) Investing in Businesses vs. Running Them (46:25) Overcoming Barriers to Greatness Walker Deibel is a serial acquisition entrepreneur, WSJ and USA Today bestselling author, Emmy-nominated film producer, and award-winning M&A advisor. He is the creator of Acquisition Lab, the elite business buying accelerator, and founder of Build Wealth, an alternative investment firm offering private market opportunities he personally invests in. His bestselling book, Buy Then Build: How Acquisition Entrepreneurs Outsmart the Startup Game, was recognized by Forbes as one of the top 7 books all entrepreneurs must read and is now used in university programs across the country. Walker has participated in over 100 private transactions, acquired seven companies over ten years, and his writing has been featured in Inc, Entrepreneur, Forbes, Fast Company, and Harvard Business Review. Connect with Walker: Website: https://walkerdeibel.com/  LinkedIn: https://www.linkedin.com/in/walkerdeibel  YouTube: https://www.youtube.com/c/BuyThenBuild  Instagram: https://www.instagram.com/walkerdeibel/  Book: https://buythenbuild.com/  Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/imthedarius/ YouTube: https://www.youtube.com/@Thegreatnessmachine  Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Write a review for The Greatness Machine using this link: https://ratethispodcast.com/spreadinggreatness.  Learn more about your ad choices. Visit megaphone.fm/adchoices

When sudden change or adversity strikes a team, the natural instinct is to try and quickly return to business as usual. John Register believes trying to go backward is a trap. He challenges leaders to stop looking for comfortable adjustments and start committing to true transformation. Joe Mull welcomes John to the Boss Better Now podcast for a powerful conversation about leading your team through change. As a military veteran, Paralympic silver medalist, and former executive, John draws on a lifetime of intense personal and professional pivots to help leaders develop leadership skills and unlock potential in themselves and their teams. Throughout the discussion, John outlines his Resilience Action Model and explains why giving people space to learn is vital for long-term success. He also shares compelling stories from his own career to illustrate the importance of upholding core values and active succession planning. In this episode, you'll learn:

This week's theme: Career Transition In this episode of “From Fear to Fire,” Tammy Gooler Loeb shares valuable insights on career transition and the importance of working from the inside out. She explains how many people build careers based on expectations, stability, or strengths rather than true fulfillment, often leading to burnout or dissatisfaction later in life. Tammy encourages listeners to reconnect with their values, trust their intuition, and take ownership of their career paths in an ever-changing work environment. The conversation also explores practical ways to navigate career transitions with confidence, including staying curious, building strong relationships, and creating flexible career plans. Tammy reminds listeners that meaningful work starts with self-awareness and the courage to pursue what truly feels right. From Fear to Fire: Secrets to Overcome Fear, Embrace Your Gifts and Achieve Success This is the place where real people share real challenges. Where you can find a common bond and uncommon wisdom through their stories. Use tips from the breakthroughs of others to jump-start your success. Speaker, author, adventurer, and host Heather Hansen O'Neill takes you on the journey from fear to fire. Today, we talk about career transition, finding meaningful work, and learning how to build a career from the inside out. Tammy Gooler Loeb Tammy Gooler Loeb is an executive leadership and career coach, speaker, author and facilitator with expertise in leadership, team development, organizational culture, communication, and career transitions. For over 25 years, she has supported clients in a wide variety of sectors and industries. Tammy is the author of the award-winning book, Work from the Inside Out: Break Through Nine Common Obstacles and Design a Career That Fulfills You. She hosts a bi-weekly podcast, Work from the Inside Out, showcasing interviews with people who transitioned their careers to more meaningful and satisfying work. Tammy's expertise has appeared in Forbes, Fast Company, Newsweek, US News & World Report, The Boston Globe, and Harvard Business Review. Connect with Tammy: Website: Tammy Gooler Loeb LinkedIn: Tammy Gooler Loeb, MBA, CPCC Facebook: Tammy Gooler Loeb Instagram: tgoolerloeb Special offer:  Companion Workbook to Work from the Inside Out book Quote of the Day: “You have power over your mind—not outside events. Realize this, and you will find strength.” ~ Marcus Aurelius Finding Humanity: The Evolution of Sales is out now. Check it out here! The post Career Transition with Tammy Gooler Loeb appeared first on Heather Hansen Oneill.

Good Money: A Framework for Human Flourishing Through Your Finances What if the way you relate to money is quietly undermining everything you're working toward? Host Justin Forman sits down with investor, author, and Harvard Business Review contributor John Coleman for a candid conversation about money, meaning, and what it actually means to flourish. Drawing on 15 years of writing on purpose and leadership — and a front-row seat to both great wealth creation and its casualties — John has written Good Money, a framework for entrepreneurs who want their finances to serve their lives, not consume them. Together they unpack the psychology of money, the danger of the hedonic treadmill, and why setting a financial finish line isn't giving up — it's the turbocharge entrepreneurs didn't know they needed. John connects rigorous mainstream research with ancient wisdom, showing that what Scripture has always said about money is now being confirmed by Harvard, Baylor, and Gallup. Key Topics: Why only 17% of Americans find meaning and purpose at work — and what entrepreneurs can do about it The six areas of money every entrepreneur must master: earning, spending, giving, investing, and saving Hedonic adaptation: the psychological trap keeping you on a financial treadmill that never ends What a financial finish line actually is — and why setting one isn't quitting, it's liberating The research-backed case for generosity: reductions in mortality, dementia, heart attack, and stroke Why wealthy societies score lower on human flourishing — and what that means for faith-driven entrepreneurs Building accountability communities around money: spouses, advisors, kids, and close friends Notable Quotes: “The Bible mentions money over 2,300 times. It never says money is evil, but it says the love of money is the root of all kinds of evil.” — John Coleman “I believe firmly there is no success without significance.” — John Coleman “100% of the time is easier than 98% of the time.” — Clayton Christensen, as quoted by John Coleman About John Coleman: John Coleman is an investor at Sovereign's Capital, a longtime Harvard Business Review contributor, and author of Good Money. A two-time class president (high school and college), former speech team competitor, and management consultant, John has spent 15 years writing about purpose, meaning, and human flourishing in the workplace. His work bridges rigorous academic research with the ancient wisdom of Christian tradition.

On February 3rd, 2026, Joe Pine released The Transformation Economy, which is a follow-up to The Experience Economy co-written with James Gilmore and published in 1999. They identified a key pattern of how economic offerings have evolved beyond commodities, goods, and services, and moved into experiences as well as transformations. Their prescient predictions about these underlying patterns in the late '90s took many years of convincing businesses of their merits. But after a few decades, their core ideas of The Experience Economy have taken root, and now it is much easier to see how consumers have shown that they are willing to pay for memorable experiences. Now Pine is back at it again with The Transformation Economy with ideas that have been there from the very beginning, but he told me that the world wasn't ready yet, and he wasn't ready either. About 5-6 years ago, Pine started to hear from designers at World Experience Organization events talking about the transformative intent behind their experiences. This was the catalyst indicating to him that it was time to finally write this book, and he started researching the topics of aspiration, positive psychology, human flourishing, and the dynamics of transformation. I had a chance to interview Pine about The Transformation Economy, and in my write-up below I provide an overview of some of his biggest ideas, some of my personal reactions, how they relate to the XR industry, and finally some of my disagreements on where value comes from. Despite some of my philosophical disagreements with Pine, I still see a lot of value in the frameworks laid out in his book. He describes a roadmap towards a future where the core values driving a critical mass of businesses have evolved to focus on helping their customers fulfill their deepest aspirations, find meaning and purpose, and promote human flourishing. Progression of Economic Value Pine & Gilmore first theorized about a hierarchy of economic value in a 1997 article titled: "Beyond Goods and Services: Staging Experiences and Guiding Transformations." They originally called it "The Economic Pyramid," and described it by saying, "The inexorable march of competitive forces drives the advancement of economic offerings over time: commodities are extracted from the environment to make goods, then delivered as services, which are scripted to stage experiences, which then guide those persons or enterprises in a transformation." "The Progression of Economic Value" figure from page 3 of Pine's The Transformation Economy (2026). Within their "Welcome to the Experience Economy" article in the 1998 issue of Harvard Business Review and in their 1999 book The Experience Economy, they started calling it "The Progression of Economic Value" as shown in the figure above. In The Transformation Economy on page x, Pine describes each of the five distinct economic genres as well as their associated verb / function, Extract Commodities (fungible stuff) Make Goods (tangible things) Deliver Services (intangible activities) Stage Experiences (memorable events) Guide Transformations (effectual outcomes) There is an inevitable gravity towards commodification, and the antidote is customization. This insight first came to Pine in 1994 after he wrote a book in 1993 titled Mass Customization: The New Frontier in Business Competition that explored how Mass Production was moving into Mass Customization. When customization is applied to a service, then it yields an experience. When customization is applied to an experience, then it has the potential to yield a transformation that could be life-changing. Here's how Pine & Gilmore described this progression to transformations in their original 1997 article, "The way out of the commodization trap in which so many service companies find themselves is to move up an echelon of value and stage an experience. But experiences are not the utmost in economic offerings. Just as customizing a good automatically turns it into a service, so customizing an experience turns it into something distinct. If you design an experience so in tune with what an individual needs at an exact juncture in time, you cannot help but change that individual — guiding him to (and through) a life-transforming experience. Transformations are a fifth economic offering, whose value far exceeds that of any other." Pine also says in The Transformation Economy that "Eliminating human contact is a surefire way to commoditize yourself." Technology has an inclination to move more and more towards automation and creating "frictionless experiences," but I see the value of human intuition, emotion, relationality, community, and meaning being a differentiating factor in the transformation economy. I suspect that it will be really beneficial to deliberately embrace friction and tension that comes from interacting with other humans as explored in the piece called Deep Soup. I see the movement towards the transformational economy as a bit of an argument against automating too many things with AI because people will be craving authentic human contact. Key Concepts and My Personal Experience of The Transformation Economy The Transformation Economy book is written with the intention to become a transformational experience within itself. There are many pointed questions throughout the book that helped shape my overall framing through the lens of my business. My first reading of the book was focusing on trying to understand the origin, development, and evolution of Pine's provocative ideas to explore within my interview with him. My ongoing second reading of the book has catalyzed me to reconceive some fundamental notions around my identity, as well as the story of why I do what I do with The Voices of VR Podcast. So much of my work has been driven by a fundamental impulse to bring about change in the world. My motivation to cover the frontiers of emerging technology with XR, AI, immersive storytelling, and experiential design has been because I've seen the transformative power of embodied and immersive experiences to potentially bring about some meaningful changes in the world. I'm also very much drawn to philosophical frameworks like Process Philosophy that provide some key metaphysical foundations leading to a paradigm shift around the underlying nature of experience and reality itself. Here's a graphic from Andrew Davis' upcoming Whitehead's Universe book that lays out some of the scaffolding of this paradigm shift from substance metaphysics to process-relational metaphysics. Davis, Andrew M. (Forthcoming in 2026). Whitehead's Universe: A Prismatic Introduction. Orbis Books. One of the key concepts that really stuck with me from Pine's The Transformation Economy was at the beginning of the third chapter that says, "All transformation is identity change." Pine cites Suzy Ross' definition of identity as "all the ways you can complete the statement ‘I am . . .' " He says "From / To" statements are also key where you might say, "I was X, now I am Y." I really resonate with these definitions of identity since they're very flexible and practical. Once I became aware of these "I am ..." statements, then I started to hear them all the time. I found myself naturally making and reflecting upon identity statements, which provide clues to changes that I aspire to. As an example, I've often found myself saying something to the effect of "I'm more a knowledge artist than a viable business person." So in essence, my aspirational, identity-transformation statement is "I am a terrible business person, but I aspire to become a thriving independent scholar and transformational change agent." Reading through The Transformation Economy has been really inspiring since it's the first business book I've ever read where I can really see myself in these frameworks. Pine has been giving me language to articulate the possible futures that I'd love to live into, but yet the business models around the transformation economy are still nascent, uncertain, not very well specified, and rapidly developing. Each business will have a unique blend of commodities, goods, services, experiences, and/or transformations that they'll be offering, and so it is unlikely that there will be a universal formula that works across all contexts. I'm still meditating on this statement where Pine claims that your business is what you charge for. He says on page 22, "A business ultimately defines itself by what it charges for. If you charge for undifferentiated stuff, you're in the commodities business. If you charge for tangible things, you are in the goods business. If you charge for the activities your people do, you are in the services business. So, economically, you are in the experience business if and only if you charge for the time customers spend with you." Pine says that experiences are inherently ephemeral, and sometimes the only thing you keep from it is the memory, which can fade over time. He contrasts this with his definition of transformations, which he shares on page 10 as, "Transformations are effectual outcomes that change individuals in a lasting way. Where experiences are memorable, transformations are effectual." This implies that the business offering of transformations actually has more of an ongoing time commitment. Businesses in the transformation economy will be helping "aspirants" (Pine's preferred term for customers in the transformation economy) achieve their aspirations of transforming from one state into another state over longer periods of time. Aspirants will need to invest time, be patient with results, make progress, but also deal with periodic regressions. I've been reckoning with how I am what I charge for, and I can't help but think about the logistical difficulty in trying to escape the real-time accounting of how we've conceived of value delivered

In this episode, I'm joined by digital strategist Sara Wilson, who coined the term “digital campfires” in Harvard Business Review, to explore why community is becoming one of the most important growth channels for CPG challenger brands. Sara works with brands including Nike, Netflix, YouTube, Airstream, Yahoo, PopSockets and Prince Street Pizza, helping them understand how to show up inside the communities where influence, identity and belonging are really being shaped.This conversation completely EVOLVED how I think about social media and its role in driving brand growth - genuinely.We talk about why the most important conversations may no longer be happening publicly on Instagram or TikTok, but in DMs, WhatsApp groups, niche communities, gaming spaces, Substack, Reddit and beyond.Sara shares why brands need to stop thinking only about reach and followers, and start thinking much more deeply about identity, transformation and the communities their consumers already belong to.Watch the episode on Youtube here.What You'll Learn Why Sara believes the future of influence is happening inside “digital campfires”.  The three types of digital campfires: private messaging, micro-communities and shared experiences.  Why relevance matters more than reach if you want people to share your brand.  How brands like Poppi and McDonald's have embedded themselves into communities.  Why founders need to understand the transformation their brand offers. Key Topics Discussed Community as a growth channel.  Why DMs and private spaces matter.  The “OMG, that's so me” effect.  Identity, belonging and relevance.  Why brands should embed into existing communities.  Poppi's winning 'sorority' strategy.  McDonald's Grimace and Mets community moment.  How to create high-value community engagement.  Why sampling and discounts are not enough.  How founders can rethink brand strategy through a community-first lens. Useful LinksConnect with Sara Wilson on LinkedInhttps://www.linkedin.com/in/saraewilson/Sara Wilson's newsletterhttps://communitycatalysts.substack.com/Sara Wilson's websitehttps://swprojects.co/We love inspiring you and helping your business to grow! PLEASE share the love by sharing this episode with another founder building a challenger brand, a colleague or a mate who loves thinking about community, culture and the future of brand growth. Don't forget to FOLLOW or SUBSCRIBE to Brand Growth Heroes on your favourite podcast app, and even LEAVE A REVIEW - both of these actions make a MASSIVE difference to our mission to help more founders just like you.Join our community on Instagram, LinkedIn, and find out more about the programmes and courses Fiona runs, as well as the NextGen CPG WhatsApp group for founders leaning in to the value that a leadership approach to engaging with AI can unlock for businesses like yours.**** Thanks to Brand Growth Heroes' podcast sponsor - Joelson, the commercial law firm.****If you're a founder, you already know how much energy goes into building the perfect product, creating standout branding and connecting with consumers.But scaling a CPG business also brings legal complexities that can make or break your growth journey - from contracts and regulatory compliance to protecting your intellectual property.That's why we're proud to partner with Joelson, the leading commercial law firm specialising in helping founders of scaling consumer brands.Joelson works with brands like Little Moons, Trip, Eat Natural, Bear Graze and Pulsin, and advised the innocent founders on their landmark sale to Coca-Cola - and still work with them at JamJar Investments today!***The fabulous team at Joelson is offering a free legal consultation to any CPG founder listening -  Book your session today!**CreditsThanks to our Sound Engineer Gyp Buggane at Ballagroove.com.

Eighty feet underwater off the coast of Australia, diving the Great Barrier Reef, financial advisor coach Ray Sclafani watched the largest octopus he had ever seen move slowly across the reef. No urgency. No wasted motion. Just complete awareness. And as it moved, it changed color instantly and seamlessly blending into coral, rock, sand, and fish in real time. It was not reacting late. It was adapting continuously. In this episode of Building the Billion Dollar Business, Ray connects that moment to a Harvard Business Review article "Become an Octopus Organization" and makes the case that the most adaptive firms in wealth management are the ones that will sense and respond in real time while others are still waiting for direction. The world most advisory firms were built for is long gone. The model that replaces it is already here.What you will learn in this episodeWhy most organizations are still built like machines and why that model is failing in today's environmentWhat the Harvard Business Review's octopus organization model means for wealth management firms and their leadersThe difference between a complicated world and a complex one and why you cannot script your way through the latterWhy only 12% of businesses produce sustained results after transformation efforts and what the systemic miss actually isHow moving decision-making closer to the client transforms how people think, act, and contribute inside a firmWhy organizations deeply focused on creating client value are three times more likely to lead in revenue growthHow the leader's role must shift from directing work to shaping the system by removing friction, creating clarity, and making ownership visibleWhat the octopus model teaches about coordination over control and fluidity over rigidityKey insight from this episodeThe firms that learn how to adapt inside this environment in real time are the ones that will grow, scale, and ultimately endure. The rest will keep trying to push harder on systems that were built for a different world. And that rarely ends well.Resources and references mentionedHarvard Business Review — Become an Octopus OrganizationThe Octopus Organization — book by Jaina Werner and Phil LeBrun, executives in residence of Enterprise Strategy at Amazon Web Services, LondonCoaching questions for reflectionAs your firm grows over the next three years, where will you need to shift decision making closer to the client so your team can respond in real time instead of waiting for direction?If you stepped back and redesigned your organization to better adapt to change, what would you stop doing first so your team can take more ownership and think more interdependently?Building the Billion Dollar Business is hosted by Ray Sclafani, founder and CEO of ClientWise, the financial services industry's leading executive coaching and team development firm for elite advisors and wealth management teams.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTube

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 4010: Benjamin Hardy challenges the belief that personality and intelligence are fixed, arguing instead that environment, expectations, and deliberate challenges can radically reshape who we become. Drawing from psychology and neuroscience, he explains how brain plasticity, intentional growth, and continually stepping into new roles can strengthen cognitive ability and lead to better decisions. Read along with the original article(s) here: https://medium.com/@benjaminhardy/how-to-take-ownership-and-change-your-brain-identity-and-future-252ffab07523 Quotes to ponder: "Who you are depends on the situation you are in." "If you do not create and control your environment, your environment creates and controls you." "Every next level of life will require a different you." Episode references: Harvard Business Review: https://hbr.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 4010: Benjamin Hardy challenges the belief that personality and intelligence are fixed, arguing instead that environment, expectations, and deliberate challenges can radically reshape who we become. Drawing from psychology and neuroscience, he explains how brain plasticity, intentional growth, and continually stepping into new roles can strengthen cognitive ability and lead to better decisions. Read along with the original article(s) here: https://medium.com/@benjaminhardy/how-to-take-ownership-and-change-your-brain-identity-and-future-252ffab07523 Quotes to ponder: "Who you are depends on the situation you are in." "If you do not create and control your environment, your environment creates and controls you." "Every next level of life will require a different you." Episode references: Harvard Business Review: https://hbr.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 4010: Benjamin Hardy challenges the belief that personality and intelligence are fixed, arguing instead that environment, expectations, and deliberate challenges can radically reshape who we become. Drawing from psychology and neuroscience, he explains how brain plasticity, intentional growth, and continually stepping into new roles can strengthen cognitive ability and lead to better decisions. Read along with the original article(s) here: https://medium.com/@benjaminhardy/how-to-take-ownership-and-change-your-brain-identity-and-future-252ffab07523 Quotes to ponder: "Who you are depends on the situation you are in." "If you do not create and control your environment, your environment creates and controls you." "Every next level of life will require a different you." Episode references: Harvard Business Review: https://hbr.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2045: Christine Comaford challenges common misconceptions about strategy, revealing why even the most well-crafted plans fall apart without true execution and adaptability. By introducing practical tools like decision spaces and the Outcome Frame, she shows how to empower teams, create clarity, and build emotional investment that drives real results. Discover how to turn strategy from abstract ambition into meaningful, measurable action. Read along with the original article(s) here: https://smarttribesinstitute.com/two-myths-about-strategy-and-two-tools-to-make-yours-work/ Quotes to ponder: "Strategies fail when the average bear doesn't know how to execute, and they aren't empowered to adjust to meet the goals." "No strategic plan can accurately predict the future." "Employees must feel connected to the strategy. Human beings make decisions based on emotion, and they will default to activities that lead to the best-feeling." Episode references: Harvard Business Review: https://hbr.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.comTo rise to the leadership ranks, you need to work with critical stakeholders. And the key to doing that effectively, says leadership expert Rebecca Zucker, is to form deeper relationships.How do most high performers get relationships wrong – and stall their rise? In this episode of 97% Effective, host Michael Wenderoth and Rebecca Zucker go deep on how to deepen relationships, so you not only get to the leadership ranks, but thrive there. They discuss tasks vs relationship balance —and the connection between trauma, trust and overturning our immunity to change. Rebecca draws from decades coaching senior leaders and her training as a trauma informed coach. If you approach building relationships as a checklist, this episode will help you see the more important layer you've been missing.SHOW NOTESWhy deepening relationships is criticalHow we are hurt by a myopic focus on tasks and “getting shit done”Thinking about relationships as “the channel through which things happen”The importance of being attuned to your task vs relationship balance Helping leaders deepen relationshipsManaging the trap of being in the weeds and the limiting belief that “I have to do it”Doing vs being: how do you see and view relationships?The bamboo finger cuff challenge: why you need to let go and just be present and attuned Trauma, distrust and overcoming deeply held beliefs and behaviors“Moving fast is a trauma response: we move fast so we don't feel… which results in people not feeling connected”The dynamic you create when you walk in the room with distrust“The antidote to distrust is not trust – it's being conscious of the distrust”How our beliefs and assumptions that served us in the past -- become our downfallHow Rebecca creates space for clients to open up and exploreThe big block for Type 3 Achievers: “When we can't feel our own feelings, we can't feel other people's feelings, which gets in the way of connection” Realizing changeDeveloping the skill to “slow the f down” and expand your container“If you're approaching building a relationship with a checklist, that's not going to work”How to control yourself and slow down – when everything in your company is whirling fast?The importance of not taking on other people's anxietiesCoping strategies vs healingEmotional boundaries and staying on your side of the net Noticing and FeedbackThe skills of “continuous double-clicking” to notice, getting real-time feedback, paying attention to self-protective reactionsInner vs outward defensivenessTips on getting real feedback from your reportsHow feedback can improve a relationship – when it is done wellHaving hard conversations but not making someone feel like a fool Lightning round: Hard truths, biggest influences, and 25 years of Next Step PartnersBIO AND LINKSRebecca Zucker is founding parter at Next Step Partners, which serves global clients based out of San Francisco, USA. An expert in executive coaching as well as leadership and career development, Rebecca coaches C-level executives and other senior leaders across the globe. She is a regular contributor to Harvard Business Review and Forbes.com and is frequently quoted in the press on career and leadership issues. Rebecca graduated as valedictorian from the Leonard N. Stern School of business at NYU and later received her MBA from Stanford. She then worked as an investment banker for Goldman Sachs in New York and held leadership positions at Disney EMEA in Paris and at Robertson Stephens. She received her coaching training and certification from the Coaches Training Institute and from Minds at Work. Rebecca is certified as a trauma-informed coach.Connect with RebeccaNext Step Partners: https://nextsteppartners.com/partner/rebecca-zucker/LinkedIn: https://www.linkedin.com/in/rebecca-zucker-nsp/Organizations, People and Resources ReferencedWhat is a Mensch? https://en.wikipedia.org/wiki/MenschTrauma-Informed Coaching with Thomas Hubl and Amy Fox: https://traumainformedcertificateprogram.comThe Enneagram Type 3: Achiever https://www.enneagraminstitute.com/type-3/Ron Carucci interview on “Fixing Our Trust Recession” https://podcasts.apple.com/us/podcast/97-effective/id1646325886?i=1000602244842Immunity to Change (Lisa Lahey and Bob Keegan): https://www.gse.harvard.edu/hgse100/story/changing-betterRebecca's article in HBR: Facing the Fears Holding You Back https://rebeccazucker.com/thoughts/facing-the-fears-that-hold-you-back-at-workRebecca's article in HBR: Eliminating Fears and Limiting Beliefs: https://hbr.org/2019/10/how-to-deal-with-constantly-feeling-overwhelmedRebecca's article in HBR: Asking for Help at Work: https://hbr.org/2022/12/how-to-get-better-at-asking-for-help-at-workMore from 97% EffectiveMichael's Award-winning Book: Get Promoted: What You're Really Missing at Work That's Holding You Back: https://tinyurl.com/453txk74Watch this episode on YouTube: https://www.youtube.com/@97PercentEffectiveAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Most of us walk into disagreements armed with arguments, ready to persuade, but Harvard behavioral scientist Dr. Julia Minson's research reveals that persuasion is actually the goal you're least likely to achieve. In this episode, she unpacks the hidden science of receptiveness: why the most influential people in any room aren't the loudest voices, but the best listeners. Julia Minson is a professor at the Harvard Kennedy School. She is a behavioral scientist with extensive research experience in conflict, communication, negotiations, and decision-making. Her work has been published in top academic outlets and covered by CNN, TIME, The Atlantic, The Washington Post, and The New York Times. Get her book How to Disagree Better here: https://amzn.to/3QFUypd New here? I am a two-time New York Times bestselling author and one of the most sought-after public speakers globally, having spoken to over 500 companies while traveling to more than 40 countries. My clients include Apple, Google, Microsoft, and Nike. My work has been covered in print media, including The New Yorker, The New York Times, Time, Fast Company, Fortune, Politico, Inc., and Harvard Business Review. It has also been featured on NPR, NBC, FOX, and multiple times on The Steve Harvey Show. Get more stuff from me: Join 200K+ subscribers on my FREE weekly newsletter: https://gregmckeown.com/1mw/ Essentialism: The Disciplined Pursuit of Less Effortless: Make It Easier to Do What Matters Most The Essentialism Planner: A 90-Day Guide to Accomplishing More by Doing Less Stay in touch with me: Instagram https://www.instagram.com/gregorymckeown/ LinkedIn https://www.linkedin.com/in/gregmckeown/ X https://x.com/GregoryMcKeown Hire me to speak: https://gregmckeown.com/keynote/

We all claim to have values, but do we actually know how to use them when the stakes are high? Paul Ingram, the Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?, joins us to dismantle the “corporate poster” approach to values. He shares a research-backed framework for identifying your true North Star and, more importantly, how to turn those abstract ideals into a practical tool for better leadership and more authentic brand storytelling. What You'll Learn in This Episode - The critical difference between your espoused values and the actual values-in-use that drive your behavior - Why limiting your organizational values to five or fewer is the key to making them operative and memorable - How to navigate the inherent conflict of values without damaging your team's culture or relationships - The specific role of “value stories” as the most credible way to express and build trust around your principles - Practical implementation techniques from Slack emojis to using personification and archetypes like Miles Davis Episode Chapters (00:00) Intro (01:31) The disconnect between posters and practice (03:15) The power of simplicity and the five-value limit (05:33) Addressing skepticism with empirical evidence (07:41) Creating an inclusive process for cultural ownership (11:39) Using values as a tool for productive conflict resolution (14:39) Storytelling as a bridge to credibility and trust (17:16) Practical techniques for daily implementation (22:54) Sharpening your labels and the importance of vocabulary (25:54) A brand that makes Paul smile About Paul Ingram Paul Ingram is the Kravis Professor of Business at the Columbia Business School and a renowned expert on leadership and organizational culture. He has received Columbia's highest recognition for teaching, the Presidential Award for Excellence in Teaching, as well as the Dean's Award for Teaching Excellence, and thirteen teaching awards voted by graduating students at Columbia and Cornell Universities. An empirical social scientist by trade, Paul has spent two decades researching how values influence performance at both the individual and organizational levels, resulting in more than one hundred published articles and books. What Brand Has Made Paul Smile Recently? Paul finds joy and a boost of creative energy in the Italian clothing brand Etro. He appreciates the brand's aesthetic—often featuring paisley prints and plaid foundations—noting that it has become a core part of his professional identity and a personal reminder of his own value of creativity. Resources & Links Connect with Paul on the Columbia Business School website. Check out his book, What Do You Really Stand For? We also discussed my work around values stories. Here's a link to a Harvard Business Review article I wrote on this. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

There's one thing separating the top producers in real estate and mortgage from everyone else right now — and most people aren't willing to hear it. We break down a powerful insight from Harvard Business Review and connect it directly to what's happening in our industry right now. If you're a loan officer, realtor, or leader in this business, this episode will challenge the way you think about performance, culture, and what it actually takes to win in a volatile market. Watch this one. Share it with your team. It might be the most important 5 minutes of your week.

Check-ins are where management actually happens—and in this episode checkins are given the status they deserve - at the center of performance, trust, and retention.  Drawing on research, including insights from Harvard Business Review, our Crina and Kirsten unpack a core truth: employees expect a lot from their managers—and rightly so. In a hybrid world, managers are responsible for clarity, feedback, support, and connection, often without much face-to-face time. And the single best tool to meet that moment is a regular check-in. But not all check-ins work. The good ones are not status updates in disguise. They are focused on the employee—their priorities, their obstacles, and what they need today to move forward. Done right, the employee leads. They come prepared with what's working, what's not, and the one or two things that actually matter next. This is real-time career development, not a box-checking exercise. We also talk about structure: agreeing on expectations, who owns the meeting, what gets discussed, and how often it happens. And yes—frequency matters. Cancelling sends a message, and it's not a good one. Then there's feedback. Clear, direct, and specific—the “rifle, not shotgun” approach. Avoiding honesty doesn't build kindness; it builds confusion. Paired with active listening, though, feedback becomes a trust accelerator. When employees feel heard and supported, they're more engaged, less stressed, and far more likely to stay. The takeaway is simple but not easy: check-ins don't need to be perfect. But they do need to happen—and they need to mean something.

Rebecca Hinds, Ph.D., organizational behavior expert, consultant, speaker, and bestselling author of Your Best Meeting Ever, joins me on this episode. Rebecca is a leading voice on the future of work and the science behind how teams collaborate. In this conversation, we break down why meetings have become one of the biggest drains on time, energy, and productivity, and what leaders can do to fix them. From the concept of "meeting debt" to the hidden psychological and cultural costs of poorly run meetings, Rebecca shares practical, research-backed strategies to redesign meetings so they actually move work forward. Rebecca has been featured in major media outlets, including The New York Times, The Wall Street Journal, Time, Harvard Business Review, and Fast Company.

Today on the show, I am so pleased to share that I chatted about the new rules of leadership with Selena Rezvani. Selena just gets it, and she has digestible leadership content and books that anyone can apply to their lives and careers. Selena is also widely followed on all the social platforms, so go check her out!During today's show, Selena and I talked about:Her book, Quick Leadership: Build Trust, Navigate Change, and Cultivate Unstoppable TeamsWhy managing with heart is critical to build trust and loyalty and is a strength, not a weaknessHer book, Quick Confidence: Be Authentic, Boost Connections, and Make Bold Bets on YourselfHer TEDx talk and how it still holds the test of time, How we can move past overdoing, overthinking, and overexplaining to free up our time and energyHere is more about Selena:Selena Rezvani is an internationally known leadership speaker and author, TEDx-er, and an award-winning journalist. Forbes recently named her the premier expert on advocating for yourself at work.She trains some of the brightest minds on leadership development at places like The World Bank, Microsoft, Under Armour, Pfizer, and Nestlé—helping emerging leaders enhance their presence, self-confidence, and build trust. Selena's advice has been featured in Harvard Business Review, Oprah.com, Today, The LA Times, and ABC and NBC television. Selena's latest book, Quick Confidence, a Wall Street Journal bestseller, is the culmination of a viral newsletter she started on LinkedIn, where she shares bite-sized tips on boosting confidence. Her forthcoming book, Quick Leadership, comes out on November 10, 2025.Selena creates daily video content on leadership that reaches a wide audience across social media. Having amassed a following of over 500k followers across platforms, she was honored as a Fast Company Top Content Creator. In addition to coaching and consulting emerging leaders, Selena offers workshops to teams and conferences including her sought-after “How to be a Fierce Self-Advocate” and “Quick Confidence: Own Your Power” workshops. Today, she writes a column for MSNBC's Know Your Value on the most pressing leadership and career issues.Selena has MSW and BS degrees from NYU and an MBA from Johns Hopkins University. To learn more about Selena and to book her for your next event, visit SelenaRezvani.com.If the Brave Women at Work Podcast has helped you personally or professionally, please share it with a friend, colleague, or family member. And your ratings and reviews help the show continue to gain traction and grow. Thank you again!

On this episode of the Live Greatly podcast, Kristel Bauer sits down with behavioral scientist and author Leidy Klotz to explore how your environment shapes your mindset, relationships, and ability to perform at your best. Drawing from his new book, In a Good Place, Leidy shares how the spaces we live and work in can either support or limit our growth, connection, and sense of purpose—often in ways we don't consciously recognize. Kristel and Leidy dive into how small shifts in your surroundings can create meaningful changes in your habits, confidence, and overall well-being. They also explore how your perspective and choices within different environments can influence how you show up in your work and life. If you're looking to elevate your energy, strengthen your relationships, and create conditions that support sustainable high performance, this conversation offers a powerful new lens. Key Takeaways: How your physical environment influences your mindset and behavior Why certain spaces spark connection—and others shut it down How navigating new environments can enhance learning and growth Ways to adjust your surroundings to support confidence and clarity The connection between space, perspective, and long-term success ABOUT LEIDY KLOTZ Leidy Klotz is a behavioral scientist and engineering professor at the University of Virginia who studies how and why humans design. He has written for the Washington Post, Fast Company, Scientific American, and Harvard Business Review; has published his work in top journals like Nature and Science; and has been interviewed on Hidden Brain, Freakonomics, Mindscape, and The Atlantic's How to Build a Happy Life. Klotz has advised clients ranging from the Departments of Energy and Homeland Security to CapitalOne and Amazon. Connect with Leidy   Website: https://leidyklotz.com/  LinkedIn: https://www.linkedin.com/in/leidyklotz/  Order Leidy's Book: https://www.hachettebookgroup.com/titles/leidy-klotz-phd/in-a-good-place/9780316567367/  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the award-winning author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to "Live Greatly" while promoting leadership development and team building. Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel's work has been featured in Forbes and she has had multiple TV appearances including NBC News Daily, ABC News Live, FOX Weather, ABC 7 Chicago, WGN Daytime Chicago and more. Kristel lives in the Chicago, IL area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.

Leidy Klotzis a behavioral scientist and engineering professor at the University of Virginia who studies how and why humans design. He has written for the Washington Post, Fast Company, Scientific American, and Harvard Business Review; has published his work in top journals like Nature and Science; and has been interviewed on Hidden Brain, Freakonomics, Mindscape, and The Atlantic's How to Build a Happy Life. Klotz has advised clients ranging from the Departments of Energy and Homeland Security to CapitalOne and Amazon.

Not truths, but theories to consider in regards to yourself and your beliefs and ultimately how your beliefs are guiding your life for better and worse. My guest is Nir Eyal (Near A-yall). Nir consults, and teaches about the intersection of psychology, technology, and human potential. He previously taught at the Stanford Graduate School of Business and is the author of the international bestsellers Hooked, and Indistractible, which have sold over 1 million copies in more than 30 languages. Nir's research and writing has been featured in The New York Times and Harvard Business Review, and he is a regular contributor to Psychology Today. Nir has a new book, BEYOND BELIEF: The Science-Backed Way to Stop Limiting Yourself and Achieve Breakthrough Results, and I took the opportunity to go head on with our cultural perspective on beliefs. To help you see if you're interested, I'll read some concepts that came from Nir and our talk: Beliefs can be helpful regardless of if they are true. Beliefs are the driver of sustained motivation. But not because they are necessarily true. If you make a triangle with belief on one side and behavior on the other, belief is the foundation underneath. Facts are true whether you believe in them or not. Faith is conviction that doesn't require evidence, and belief is the messy space between fact and faith. We don't agree about what we choose to put our faith in, we argue about whether our faith is true and other's faith is false. A belief is only good if it holds up to real-world feedback, remains open to revision, and doesn't require ignoring evidence to sustain it. Healthy belief requires intellectual humility. And a couple side items that came up, “All pain is real. And it's all in your brain.” And, “Your brain isn't seeing reality - it's seeing your beliefs about reality.” If this sounds intriguing, stay tuned. You can find Nir's book, Beyond Belief, anywhere. Connect with him at nirandfar.com Sign up for your $1/month trial period at shopify.com/kevin Go to shipstation.com and use code KEVIN to start your free trial. Learn more about your ad choices. Visit megaphone.fm/adchoices

Leidy Klotz shares simple shifts for creating more spaces that improve well-being. — YOU'LL LEARN — 1) The three core needs that well-designed spaces meet 2) How to feel in control of spaces you can't control3) How to harness the “home turf” advantage anywhereSubscribe or visit AwesomeAtYourJob.com/ep1147 for clickable versions of the links below. — ABOUT LEIDY — Leidy Klotz is a behavioral scientist and engineering professor at the University of Virginia who studies how and why humans design. He has written for the Washington Post, Fast Company, Scientific American, and Harvard Business Review; has published his work in top journals like Nature and Science; and has been interviewed on Hidden Brain, Freakonomics, Mindscape, and The Atlantic's How to Build a Happy Life. Klotz has advised clients ranging from the Departments of Energy and Homeland Security to CapitalOne and Amazon.• Book: In a Good Place: How the Spaces Where We Live, Work, and Play Can Help Us Thrive• Website: LeidyKlotz.com— RESOURCES MENTIONED IN THE SHOW — • Study: “Location in negotiation: Is there a home field advantage?” by Graham Brown and Marcus Baer• Book: Shatterproof: How to Thrive in a World of Constant Chaos (And Why Resilience Alone Isn't Enough) by Tasha Eurich• Book: The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing by Marie Kondo• Book: The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heat and Dan Heath• Past episode: 317: How to Form Habits the Smart Way with BJ Fogg, PhD• Past episode: 684: Achieving More by Tapping into the Science of Less with Leidy Klotz• Past episode: 1066: How to Thrive When Your Resilience Runs Out with Dr. Tasha Eurich— THANK YOU SPONSORS! — • Narwhal. Treat your home to spotless, fresh floors with us.narwhal.com/pete.• Monarch.com. Get 50% off your first year on with the code AWESOME.• Gusto. Get three months free when you run your first payroll with gusto.com/AWESOME• Shopify. Sign up for your $1/month trial at Shopify.com/better• Vanguard. Give your clients consistent results year in and year out with vanguard.com/AUDIOSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.