Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker at major business forums and his work on customer loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek and The Economist. His upcoming article to be published in November marks his 15th contribution to the Harvard Business Review. In 2012, he became one of the original LinkedIn influencers, an invitation only group of corporate leaders and public figures who are thought leaders in their respective fields. In 2003, Consulting Magazine named Fred as one of the world's 25 Most Influential Consultants. According to The New York Times, he put loyalty economics on the map. The Economist refers to him as the “high priest” of loyalty. Reichheld graduated with honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). He's based in Cape Cod and Miami. Questions Could you share a little bit about your own journey? How is it that you got to where you are today? Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results? Could you share with us maybe two or three things that you believe are contributing drivers of loyalty? What are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter? Could you share with us what is Customer Capitalism exactly? And how does that impact the consumer? Could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? Could you also share with us maybe one or two books that have had the biggest impact on you? Could you share with us what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can our listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to keep you on track, or at least get you back on track if for any reason you get derailed. Do you have one of those? Highlights Fred's Journey Fred shared that early in his career at Bain & Company, he noticed companies similar to us all, some brand new, some quite mature, but they were all outperforming all of the things he learned at the Harvard. Some were crushing it and a good example was enterprise Rent-A-Car, who started out as a tiny little rental leasing agency in St. Louis, and has grown now to become the largest car rental company on Earth without ever having to tap public equity markets, it's still a private company. And you think, Gosh, what I learned at Harvard was a capital intensive business, low growth industry, low margins, there's no way that you could grow on internally generated cash. So, when he went to meet with Andy Taylor, their CEO, he said, “Fred, there's no secret, there's only one way to grow a successful business sustainably.” And so, he was listening for this great secret. And he said, “You treat your customers so they come back for more and bring their friends.” And that basic idea changed his world because that's what he now understands is the key to success. If your customers are coming back for more and bringing their friends, your economic flywheel will crush the competition. What is the Net Promoter System and How Companies Can Use it to Yield the Best Results Me: Amazing. So I had an opportunity to get an advanced copy of your book Winning on Purpose: The Unbeatable Strategy of Loving Customer. I really, really love it. I haven't finished reading it as yet, but I've gotten quite far in it. And so, I just wanted you to share with us. Fred, in the book, especially in the preface and the foreword, you kind of mentioned that you have this net promoter system, but people are not actually using it the way how you created it to be used. Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results? Fred shared that he's long been troubled by the fact that financial accounting is how we run our businesses. And while financial accounting is very good at telling us when we've extracted a million dollars from our customers wallets, it does nothing in helping us understand when we've enriched a million customers lives or when our teams have done work that's meaningful and toward an important purpose. And Net Promoter was his attempt at helping companies measure that important idea of all the lives you touch, how many are enriched? How many diminished? And that evolved into Net Promoter Score is based on one question, how likely you'd recommend us to a friend, 0 through 10. And it turns out that when someone gives you a 9, and especially a 10, you've enriched their life, you've lived up to the golden rule of loving your neighbor. And 0 through 6, you failed, you diminish their life. And so, this notion of Net Promoter Score is just keeping track of all the lives touched, how many enriched, how many diminished, and how many promoters, how many detractors, it's very practical for running a business because your promoters are your assets, who come back for more and bring their friends. But also, it's a little bit inspirational because putting your teams to work, and enriching lives and measuring that outcome and helping them learn how to do better, that's really helping them live the right kind of life. The Contributing Drivers of Loyalty Me: So, at the end of the day, we're all trying to build better relationships with our customers. Now, in your book, you also said that loyalty means investing time and resources in relationships. Do you know maybe could you share with us maybe based on your experience and your research, you've definitely been in the thing way longer than I have; maybe two or three drivers that you think contribute to loyalty. And this is loyalty in general, which I'm sure impacts business relationships, because I mean, loyalty is something that as human beings, we do link it to a person. For example, if you have an animal, your dog is loyal to you as the owner, in a relationship; you're loyal to the other person that you're in the relationship with, whether it's a personal or professional relationship. So could you share with us maybe two or three things that you believe are contributing drivers of loyalty? Fred shared that he thinks it's quite poorly understood in this day and age when people are demanding loyalty and trying to get loyalty through gimmicks and marketing, so called loyalty programs. So, he thinks it does make sense to get back to basics. He thinks loyalty is an investment from you and another person in a relationship. And you think, “Why would I invest in someone else?” Well, it's because they stand for what you believe in you. You believe that they'll reciprocate and treat you reasonably and not abuse your trust and that you're in a position to actually do something to make their life better. Otherwise, you're just wasting your time. A lot of people think about loyalty as, “Oh, I want them to be loyal to me.” He thinks the way to start is, “How can I invest in this relationship and love them, make their lives better?” And that's what great companies' do, that's what great leaders do, they inspire their troops to find ways to enrich the lives of customers sustainably, of course, profitably. But the whole goal in a business is making your customers lives better. Because when you do that, you're investing in the right relationships, they come back for more, they bring their friends, they say great things about you, they become your public relations force, that's how great business works. And he thinks we get drawn off center a little bit because the larger our company is, the more it's run through financial mindset. It's our accounting numbers that we seem to view as the framework of success, when in fact, no, it's this golden rule ideas, it's love thy neighbor as thyself. And when you do it, you'll see the results because when customers feel the love, they are loyal and that's at the core of loyalty, it's earning loyalty by enriching customers lives. And loyalty from employees, by putting them in a position to earn lives of meaning and purpose, by enriching the lives of customers that they touch. Me: I like the fact that you mentioned that it's not just about loyalty in terms of you getting the person to be loyal to you, but it has to be earned and it's not something that can be bought. So I'm glad that you mentioned at the beginning that a lot of these loyalty programs and marketing initiatives that organizations have that they dub as loyalty programs are not actually programs that will make or even influence your customers to be loyal to you. So it's good that you identified for us that loyalty is something that is earned. What Companies Should Look for to Enrich the Lives of Customers Me: Now, in terms of showing your customers or enriching their lives regardless of the industry that you're in, whether you're a financial company, you sell insurance or you have credit cards, or you're a retail company, what are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter? Fred shared that of course it does. And yet, he finds that the most successful businesses, whether dealing with teenagers today or octogenarians, it's understanding how to communicate effectively, how to always act in your customers best interest, to listen very carefully to how you're doing and what they need. Because at the core, a business is trying to solve the customer's problem, it's trying to turn a frown, into a smile, and the human process of understanding that, he doesn't think that's changed in thousands and thousands of years. Of course, the technologies we use, the innovative approaches, those open up wonderful new opportunities, but the basics, they haven't changed. One of his colleagues at Bain, they joined about the same year, Scott Cook, who's the founder of Intuit, who has built TurboTax, and other very successful business, huge, huge success. And he said, “Fred, you want a big business, solve a big problem for your customers.” And that's the right way to think about it, “I am going to be a reliable resource that is going to make a real difference in your life by turning that frown into a smile, and I'm going to measure my success that way.” Obviously, profits are necessary but those who think of profits as the true objective, they're not going to grow a very big business very long because that's very selfish, “How much money can I extract from your wallet, get away from me, I'm not going to tell you anything about myself for what I need.” If he has someone who actually acts in a loving, caring way, they're a mutually beneficial relationship affair. But that's the kind of person he's willing to actually share his information with and give constructive feedback to because he wants them to succeed, he wants them to succeed in helping him solve problems. What is Customer Capitalism and How it Impacts the Consumer? Me: So, while I was reading part of your book as well, I bucked up on a term, Customer Capitalism. Could you share with us what is that exactly? And how does that impact the consumer? Fred shared that he thinks people have a framework in their heads about capitalism that's just dead wrong, that maximize shareholder value as the underlying concept. Through the years, whether it's Milton Friedman, or Adam Smith, there's an ancient and an out of date framework that people call capitalism, that without giving it this name, it's financial capitalism, because it's based on this idea of profits and shareholder and investor is the king. He thinks that has changed over the last few decades, at least, to where now, there's so much capital in the world; you can raise millions and millions if you have a good idea. What there's not infinite amounts of are good people with good ideas who are willing to work together in a team framework to serve others. And the real capital in that system, our customers, all the cash flow comes out of customers' wallets. So let's keep track of how many customers you have, how many are coming back for more, how many referrals you're getting, that was the basic, those are the keystone metrics in customer capitalism. And more than anything, it's being clear about the purpose. If the purpose in the old school capitalism was maximizing profits and shareholder value, in customer capitalism, the purpose is to enrich the lives of your customers. Bain did a survey of a couple 100 Senior Executives around the world, C suite executives and they found that only 10% believe that the primary purpose their business existed was to make customers lives better. They thought it was about profits or great place to work or balance duties to shareholders, stakeholders. He just thinks that is dead wrong. A good business, a sustainable business has to have a primary purpose of making their customers lives better. Me: Amazing. One of the companies that you mentioned in your book when I was reading was Chick-fil-A and I absolutely love Chick-fil-A, both me and my daughter. But one of the things that I really love about Chick-fil-A was the fact that I remember I traveled a few years ago and my daughter wanted to get something from them on a Sunday and they're actually closed on Sundays and I thought that was awesome, from what I read that was a principle that their organization had and they've lived it up to this day and they've still been very successful even though they're closed on a day when they could be making more profit, as you mentioned. Fred stated that the purpose of Chick-fil-A is certainly to enrich the lives that it touches. It's interesting, the founder, Truett Cathy was one of his early teachers in his business career, and they're totally different people. He's a Southern, he was a Southern Baptist, very, very conservative point of view. He (Fred) lives up in New England, Unitarian Universalist, you couldn't be more liberal in your religious thinking. And yet they had enormous overlap at the core, he picked a proverb from the Bible, that essentially, it says, “A good name is worth more than silver or gold.” Or in other words, your reputation is everything, which he thinks is so true. And this notion of net lives enrich and Net Promoter Score, you think about when you enrich a life, you're living up to the golden rule, you're loving a neighbor, when you diminish your life, you're failing. And so, the reason Chick-fil-A has been very interested and supportive of Net Promoter is because we're trying to achieve the same mission, this is back to Truett Cathy's words, he was inspired to turn frowns into smiles on his customers' faces and that is the purpose of the business. So, then you mentioned Sunday, he asked him why he closed on Sundays and he said, “It's not a religious thing, Fred.” He's a very religious guy but he's not preachy, their business does not put biblical quotes at the bottom of their cups, and they're not proselytizing in the parking lot. They try to be models; they try to help their people live up to this standard of loving your neighbor. And closing on Sundays, he just knew that you could not run a restaurant and have the manager there 7 days a week, you'll kill yourself. And he said, “Given that, and I definitely want my store operator there running the place not delegating to an assistant.” He said, “We have to close a day and closing Sundays gives this signal that we care about our people, and we care about golden rule.” As he said, “But you know, Fred, I go to other restaurants on Sunday, it's not like it's wrong to go out and eat at a restaurant on Sunday. It's just wrong for us to try and have our managers running a business 7 days a week.” And he thinks it's brilliant. And it is a signal. He thinks it reminds people that they're different. And you're right, their productivity, they have far higher sales per unit than any of the competitors. And those competitors are open 7 days a week. And it shows you when you get the purpose right; your business can crush the competition. App, Website or Tool that Fred Absolutely Can't Live Without in His Business When asked about online resource that he cannot live without in his business, Fred shared that it's a new one for him, he discovered a company through one of his Bain partners, it's called BILT. The reason they were intriguing to him was their goal is to help their customers, their customers tend to be consumer brands, like Weber, who makes grills and place at manufacturers and so on. They try to help them build promoters among their customers, to create more promoters. And what they've done is just taken one of the most painful steps in every customer's journey episode, which is assembly and first use, using paper instructions, which these paper instructions are horrible, let's be serious, they're written by engineers whose English is certainly their second language and they're just totally unintuitive. So, BILT takes the 3D CAD drawing from the manufacturer, and then turns it into great little 3D instructions on how to assemble and use your product effectively and it's free to the consumer. So you go to a Home Depot or Costco and you'll start to see BILT on the packaging, and you know that you're going to get that home and you'll be able to put this thing together quickly and you'll feel great about yourself or Home Depot will have their faucets or ceiling fans, things that are really tricky to install, or garage door openers, and you go to BILT and you put the product in it and it downloads up to date information about how to put it together in a very intuitive way where you can zoom in and pinch out and rotate upside down and voice activated to help you guide you through your journey, it's just brilliant. Me: Nice, very good. They obviously saw a need in the market, as you said, a problem that people were having challenges with and complaining about and created a product that would be applicable to make people's lives easier. Fred stated that try ordering a bicycle online, you get it back to your driveway and then you try to put it together using paper instructions and he thinks you'll see why BILT is so successful. Me: Yes, I can just imagine and my coordination of doing things like that are extremely poor, so I'm sure I'd benefit from using BILT. Books That Have Had the Greatest Impact on Fred Me: Could you also share with us maybe one or two books that have had the biggest impact on you? I'm sure you have many because you've been around for quite some time and I'm sure you've had to read and engage with a lot of authors over the years that have definitely helped enrich your life and the lives of others. But is there maybe one or two that have definitely had a great impact on you over the years, maybe something you read a long time ago, or even something you read recently? When asked about books that have had biggest impact, Fred shared that he read a lot of books. Actually, he listens to them now; his eyes are so strained from working at his computer and writing a book, he can't read in a relaxed way so he listens to Audible. Probably the most impactful book in the last 10 years was written by a guy who passed away, Clayton Christensen was a business school professor, who he got to know, he worked briefly at Bain and then worked at an entrepreneurial thing and ended up at Harvard. He wrote a book called How Will You Measure Your Life? And he (Fred) thinks he's just absolutely right. And the reason that helped him is, he thinks you do need to measure a life carefully, that's what a Net Promoter Score is, of all the lives he touched, how many enriched, how many diminished? That's how you measure a life. And he thinks Clayton put this in very human terms, and thinking about that, not just in a business sense, but all of your relationships in life, how do you think about investing in those relationships and being loving and loyal in a way that's not just correct in your mind, but you know the other party felt the love, you have to get feedback on how you enrich their life. So, How Will You Measure Your Life is a big one. There's a recent book by Adam Grant called Think Again: The Power of Knowing What You Don't Know, that he thinks is quite good. Adam is a guy that they must think along the same lines, because it was an earlier book that he wrote about it's called Give and Take. And he just makes the case that the world is full of people; there are some people who are givers, there are people who are matchers, they want a relationship to be in balance and then there are takers. And he said, one of the keys to life is avoid those takers, they're sociopaths, you can try and change them, but good luck. And he thinks this is important and living a golden rule existence. Not all people want to be part of a community where people are treated with love and care, they'll abuse that community and he thinks if they can't be fixed, they have to be excluded. And then Think Again, Grant just says, we have these mindsets that are fixed, and he thinks of financial capitalism as a fixed mindset for 90% of the world and he needs to change the way people think about the purpose of business and how to enrich a life. What Fred is Really Excited About Now! Fred shared that he got the paperback galley of Winning on Purpose just a week ago and he can't take it off on his desk, but very pleased with the way it's come out. And that's going to be every day of his life for the next probably 90 days is how to get people to see the relevance of this book to their personal lives, not just their business lives because the subtitle of Winning on Purpose is “The Unbeatable Strategy of Loving Customers.” And loving customers, it doesn't sound like it's a business book, he doesn't know what it sounds, just a little flaky but it's not because this notion of loving thy neighbor as thyself is the core, it's the highest standard in human affairs. And what he's arguing and Winning on Purpose is that, that is how you win. When you enrich lives, you have to do it sustainably, and you have to do it profitably, but that's not the magic, accountants can do the profits for you. The magic is figuring out how using your energy and ingenuity to love your customers and have them come to trust you and come back for more and bring their friends but it goes so far beyond business. So, the great challenge he's got is getting people to recognize, he wrote this book for his granddaughters, infants who he wants them to see how you live the right life. And it sets out a way of measuring progress that he thinks is consistent with what Truett Cathy had in mind of building a reputation that you'll be proud of, and investing in relationships where you can earn people's loyalty. It's probably a good rule of thumb anywhere to just don't spend time with a person unless you can figure out a way to make their life better. And by the way, the good news, chapter two and five of the book, demonstrate that companies that do this, they're the ones that get rich. It's not clear from reading the Wall Street Journal, but every company, every industry, where they look at the Net Promoter Score, versus the competition, measured carefully, correctly, not just some self reported vanity metric, but real apples to apples. It's the company with the highest Net Promoter Score who is growing faster and delivering better total shareholder value. And that's really good news. But people are the mindset is fixed, they just don't get it. They say, “Oh, that's just some industries.” No, every time they're finding it, how did Andy Taylor grow to be the biggest car rental company on earth? How did Apple become one of the biggest companies on earth? Because they built a set of customers who are Promoters who are out there buying more stuff, and referring their friends and giving good feedback because they trust you, and making your employees feel special and loved, that's the flywheel that's going on. So, he's trying to convince the world that business works in a very different way than they probably learned in business school, or if they read the Wall Street Journal and The Economist. Me: And you know, one of the things that kind of came in my head just now when you're speaking in terms of what we were taught in school versus what is reality, the reality is, a business isn't a static thing, it's made up of people and without people in the business, there is no business and people are human beings with feelings and emotions. And you get more out of people when they feel loved, when they feel listened to, when they feel heard, as you said, when you enrich their lives. So, if you really do live that principle, I'm sure you'll win in all aspects of your life. Fred shared that he's worked at Bain & Company since 1977. So what is that 43 going on 44 years now. And they've been through good and bad times. For the last 10 or 20 years, it's been good times. If you look on Glassdoor, the place that rates businesses as great places to work, Bain, this year, it's the best in the world according to Glassdoor, it's always been one of the top several since Glassdoor started. And Bain hires lots of different kinds of people. But these are really ambitious, talented people. And even with that slice of ambitious people, when you look at what makes a person happy at work at Bain, they want to feel loved; they want to feel like they're a valued member of a team that wins with its customers. So it's an act of service and if you ask, remember he said the typical business person in the world, 10% of them think the reason their business exists is to enrich customer lives, at Bain, if you just ask everybody through the company, you find 60% to 70% of the people think the reason Bain exists is to make their clients more successful. It's a servant culture where love is at the core, helping people succeed and putting smiles on faces and that's what makes it a great place to work. And the irony is, he knows what makes, at least he thinks he knows what makes Bain a great place to work, it's that they are dedicated to helping their teams make a difference in their clients success, and be recognized and rewarded and part of a team that helps achieve that. And it's financially successful but that's not the purpose, the purpose is making their customers lives better. And he thinks most great places to work lists, completely ignore that. They think it's refrigerators full of beer in the break room, pool tables and ping pong and cool fringe benefits, that's the fringe, the core is being on a team where you're playing a valued role at really making a difference in a customer's life. Where Can We Find Fred Online Website - https://www.netpromotersystem.com/ LinkedIn – Fred Reichheld Quote or Saying that During Times of Adversity Fred Uses When asked about a quote or saying that he tends to revert to, Fred shared that he wished he did. When he's preaching to whether it's at the dinner table or elsewhere, he goes back to this idea of how important loyalty is. You got to understand what your life stands for, what is your purpose as an individual and then the way you live that purpose is to invest in relationships with other people who share that purpose. And it's how you can invest and help those people succeed that he thinks helps you achieve your mission. So, “Choose your loyalties wisely, they guide your life and they define your legacy.” Me: Love it, choose your loyalties wisely, they guide your life and define your legacy. Amazing. Love it, absolutely love it. And I'm sure every person on the face of this earth that wants to do good, wants to leave a good legacy behind. So the only way to do that, I believe, as you had said was to try and live by doing those actions on a daily basis, do it consistently because that's the only way when you leave this world you'll be able to leave that legacy. Fred stated that and measure, so many people would say, “Oh, I can't measure love.” And he would say, actually you can, you can get feedback from your customers in a systematic Net Promoter framework and understand how many lives you've enriched and that is your legacy. And then you should be measuring your way toward the kind of life you want to lead. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Links The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld Winning on Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld How Will You Measure Your Life by Clayton Christensen Think Again: The Power of Knowing What You Don't Know by Adam Grant The ABC's of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
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In this episode of the Road to Growth podcast, we are pleased to introduce you to Liz Kislik. Liz is a management consultant and executive coach, and a frequent contributor to Harvard Business Review and Forbes. Her TEDx “Why There's So Much Conflict at Work and What You Can Do to Fix It” has received more than a quarter of a million views. She specializes in developing high performing leaders and workforces, and for 30 years has helped family-run businesses, national nonprofits, and Fortune 500 companies like American Express, Girl Scouts, Staples, Janssen Pharmaceuticals and Highlights for Children solve their thorniest problems. Liz's work has been featured in the Wall Street Journal's Morning Download, the Washington Post's Work Advice column, Business Insider, and Bloomberg Businessweek as well as in Entrepreneur, the European Financial Review, and the Forward. She is a member of Marshall Goldsmith's 100 Coaches initiative, which brings together the world's top coaches and thinkers, and has taught at Hofstra University and New York University. Learn more and connect with Liz Kislik by visiting her on Website: https://lizkislik.com LinkedIn: https://www.linkedin.com/in/lizkislik/ Twitter: https://twitter.com/LizKislik Free ebook : How to Resolve Interpersonal Conflicts in the Workplace https://lizkislik.com/resolve-conflict/ Be sure to follow us on Twitter: Twitter.com/to_growth on Facebook: facebook.com/Road2Growth Subscribe to our podcast across the web: https://www.theenriquezgroup.com/blog Spotify: https://spoti.fi/2Cdmacc iTunes: https://apple.co/2F4zAcn Castbox: http://bit.ly/2F4NfQq Google Play: http://bit.ly/2TxUYQ2 Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA?view_as=subscriber If you are looking to be a Guest on Podcasts please click below https://kitcaster.com/rtg/
Jodi-Ann Burey: End Imposter Syndrome in Your Workplace Jodi-Ann Burey is a sought-after speaker and writer who works at the intersections of race, culture, and health equity. Her TED talk, “The Myth of Bringing Your Full Authentic Self to Work,” embodies her disruption of traditional narratives about racism at work. Jodi-Ann is also the creator and host of Black Cancer, a podcast about the lives of people of color through their cancer journeys. She is the author, with Ruchika Tulshyan, of two recent Harvard Business Review articles: Stop Telling Women They Have Imposter Syndrome and End Imposter Syndrome in Your Workplace. In this conversation, Jodi-Ann and I challenge that notion that imposter syndrome is something that an individual should address alone. Instead, we invite managers and organizations to begin to consider their own contributions to “imposter syndrome” and how we can work together with employees to help everybody move forward. We highlight several key actions that managers can take to begin to end imposter syndrome inside of their organizations. Key Points Managers and organizations tend to address the symptoms of imposter syndrome, but not the source. Those who experience imposter syndrome often feel like it is “death by a thousand paper cuts.” Managers can help by reinforcing an employee's belief in their abilities and chances of success. Listen for what employees are asking for — and explore when they are silent. Managers should be transparent about an organization's locked doors — and demonstrate that they are also willing to be vulnerable. In private conversations, managers should redirect perceptions and language that do not accurately reflect the value of their employees. Resources Mentioned Stop Telling Women They Have Imposter Syndrome by Jodi-Ann Burey and Ruchika Tulshyan End Imposter Syndrome in Your Workplace by Jodi-Ann Burey and Ruchika Tulshyan Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Three Steps to Great Career Conversations, with Russ Laraway (episode 370) What You Gain By Sponsoring People, with Julia Taylor Kennedy (episode 398) The Way Managers Can be Champions for Justice, with Minda Harts (episode 552) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Order my new book: The Pursuit Of Excellence https://bit.ly/excellencehawk Text LEARNERS to 44222 for more... Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Benjamin Hardy is an organizational psychologist and the author of Willpower Doesn't Work and Personality Isn't Permanent. He also co-authored Who Not How with Dan Sullivan, which sold over 120,000 copies in the first 4 months of publication. Their most recent book is called, The Gap and The Gain. His blogs have been read by over 100 million people and are featured on Harvard Business Review, the New York Times, Forbes, Fortune, CNBC, and many others. For several years, he was the #1 most-read writer on Medium.com. Notes: The broaden and build theory — Dr. Barbara Fredeickson — shows that positive emotions are the starting point of learning, growth, and high performance “Competing against someone else puts you in the gap. Your happiness as a person is dependent on what you measure yourself against.” More specifically you measure your own gains, rather than worrying about other people. When we measure ourselves against that ideal, we're in "the GAP." However, when we measure ourselves against our previous selves, we're in "the GAIN." "This one simple concept is a masterclass on positive psychology, healthy relationships, mental well-being, and high-performance. Everything that psychologists know about how to create a high-functioning and successful person can be achieved using The GAP and the GAIN." Who Not How -- Life is about surrounding yourself with the right WHO's. Who are the WHO's in your life to help you achieve what you want? “Surround yourself with people who remind you more of your future than your past. —Dan Sullivan” Commitment creates freedom -- Once the decision is made, then you can focus on the work. I like thinking of it that way and in a way it frees your mind when the decision, the commitment has been made. “Your behavior doesn't come from your personality. Rather, your personality is shaped by your behavior. When you act a certain way, you then judge yourself based on your actions. Hence, you can quickly alter your identity simply by altering your behavior.” “The belief that you cannot change leads to a victim mentality. If you are determined by nature to be what you are, then there is nothing you can do about your lot in life. Conversely, the belief that you can change leads you to take responsibility for your life. You may have been born with certain constraints, but you can change those constraints, allowing yourself to improve and grow.” “Don't join an easy crowd; you won't grow. Go where the expectations and the demands to perform are high. —Jim Rohn” “You are never pre-qualified to live your dreams. You qualify yourself by doing the work. By committing—even overcommitting—to what you believe you should do.” “You shape the garden of your mind by planting specific things from your environment, such as the books you read, experiences you have, and people you surround yourself with.” “True learning is a permanent change in cognition and/or behavior. In other words, learning involves a permanent change in how you see and act in the world. The accumulation of information isn't learning. Lots of people have heads full of information they don't know what to do with. If you want to learn something quickly, you need to immerse yourself in that thing and immediately implement what you're learning.” “You need to deepen the quality and intimacy of your relationships with other people. Our culture is being shaped to isolate us more and more from each other. Addiction is becoming an epidemic. When you have deep and meaningful relationships, your chances of unhealthy addiction are far less. The following are four principles for overcoming harmful defaults in your environment.”
Laurence (Larry) Minsky is an advertising & marketing consultant with clients throughout the globe. He is also a full-time Associate Professor in the Communication Department at Columbia College Chicago. With a background in psychology, Larry started his career as an advertising copywriter over 35 years ago. He went on the become a creative director and marketing strategist, and eventually launched his own consultancy in 2003. Over the course of his career, Larry has worked with for many of the world's top brands. He is known for developing effective cross-channel solutions that boost marketing ROI for his clients, and his work has been recognized with more than 125 industry awards. His client experience ranges from the Fortune 500, to startups and non-profits. Some of the global brands he has worked with include Amazon, GE, Kraft, McDonald's, and Unilever – to name just a few. Last but not least, Larry is a successful author. His articles have been published by the Harvard Business Review, the European Business Review, and MarketingProfs, among others. He is also the author and co-author of several books on marketing & advertising, most recently Global Brand Management: A guide to developing, building and managing an international brand, which he co-authored with global branding expert Ilan Geva. Links: Larry's book: “Global Brand Management” Larry's author page on Amazon Sean Duffy on episode #222 re. international brand strategy James Ellis on episode #201 re. global employer branding Datareportal.com article on voice search and other online search trends Larry on LinkedIn The Worldly Marketer Podcast is a Verbaccino production.
As an entrepreneur, bestselling author, and mother, Kate Northrup has built a multimedia digital platform called The Origin Company that reaches hundreds of thousands globally. She's committed to supporting ambitious women to light up the world without burning themselves out. Kate teaches data and soul-driven time and energy management practices that result in saving time, making more money, and experiencing less stress. She's the author of Money: A Love Story and Do Less and the creator of the Do Less Planner System. Kate's work has been featured by The Today Show, Yahoo! Finance, Women's Health, Glamour, The NY Times, Harvard Business Review, and more. She lives with her husband and their daughters in Miami. In this episode, we talk about the new paradigm of feminine leadership in business, entrepreneurship in the working world, doing less and having more (financially and otherwise), and we talk about understanding egg wisdom to honour the cycles of our bodies. Time Stamps 3:39 Leading from a disembodied place 11:07 Stop waiting for life to slow things down for you 18:21 Utilising the seasons for aligned flow 35:54 What is egg wisdom? 42:15 Practices to do less and have more 48:50 Achieving soul yes alignment 53:10 About the ‘Do Less Planner' 58:38 How to pull yourself back from overwhelm 1:00:51 What Kate's loving right now Want behind-the-scenes audio and video footage? Then be sure to join my monthly membership for your soul, The Goddess Collective. Goddess Collective members unlock access to extra “after the cut” content from each and every interview I host. During this segment of the podcast (which is recorded only for Collective members, and hosted inside the Collective website), questions that are submitted by the Goddesses are answered by podcast guests. The Goddess Collective also includes: A monthly workshop and workbook Fortnightly moonology readings A monthly Aphrodite Circle group coaching call hosted by yours truly Bonus interviews Interviews with guest experts An invitation into a members-only exclusive Facebook community, and Instant access to all the content that came before, and so much more… …all for $67. Click here to join, and access all my guest's behind-the-scenes footage: http://melwells.com/collective Mentioned in this episode: Get 10% off The Do Less Planner or any product from The Origin Company
As the podcast approaches its fifth anniversary, your hosts get a little (more) frivolous. Mark shares some industry news about hardware releases. Ellen prompts everyone to share their experiences of learning development tools and examine their process of learning through the lens of Maximum Whooo. Stephen explores the difference between cooperative and collaborative gameplay, and invents something called a Feedborm. Dang! Steamworks Virtual Conference: Steam Deck - Steam Steam Deck launch delayed by two months - Jay Peters, The Verge Indie handheld Playdate delayed to 2022 - Michael McWhertor, Polygon How Long to Beat: Metroid Dread - HowLongToBeat Learning to Use Tools 14:05 Ellen Burns-Johnson Misc. Tools Articulate Storyline 360, an e-learning development tool Godot, an open-source 2D & 3D game engine Godot: Getting Started >> Step by step - Juan Linietsky, Ariel Manzur and the Godot community, Godot Tuckman's stages of group development - Wikipedia CoDecks: Playful Planning Sonder (a story) - Ludum Dare 48 Proactive and Retroactive Interference (re: learning interference) - Dr. Saul McLeod, Simply Psychology Co-Op Games 53:10.0 Stephen McGregor Game Design Overcooked Co-Op Review: Five-star co-op gaming - Jason Love, Co-Optimus There's a Difference Between Cooperation and Collaboration - Ron Ashkenas, Harvard Business Review
In this episode, Shawn and Lacey welcome special guest, Chris Wallace, Founder of Innerview. As president of the marketing consulting firm, he shares his experience in helping businesses small and large develop behaviors that match their brand. He also gives his insight on creating a balance between Marketing, Sales, and Branding is the simplest way!Main Points:3:30 - Employees at Innerview are Salespeople at heart5:30- Which is more important: Marketing or Sales?7:30 - Brand = The set of promises your company makes.8:30 - Why Southwest Airlines Can Make Jokes14:00 - Why it's important to listen to your clients20:15 - Creating a feedback loop within your marketing and sales team24:00 - Getting the right balance between Marketing and Sales30:15 - The difference between Customer Experience and Employee ExperienceAs Founder and President of InnerView, Chris builds upon previous success as the founder and CEO of Incite, a sales consulting and coaching practice, and his more than 15 years of sales, marketing and corporate leadership. Beyond his work with clients, Chris is able to apply his passions as a teacher and author. He is an adjunct MBA professor at Temple's Fox School of Business and has been published in outlets such as Harvard Business Review's HBR.org.Connect with Chris & Innerview:Website: https://innerviewgroup.com/team/chris-wallace/Instagram: https://www.instagram.com/innerviewgroup/?igshid=1i753ab6llek5LinkedIn: https://www.linkedin.com/company/innerview-group/Twitter: https://twitter.com/innerviewgroupYouTube: https://www.youtube.com/channel/UCPc2FF1Y3W2_BJhwlmHMqWw/featuredMake sure you SUBSCRIBE and leave a review if you enjoyed this episode!
A thoughtful conversation with non-profit dropout Tania Bhattacharyya on how she became an entrepreneur and professional storyteller for women.Time Stamps: [2:52] Tania's professional background in the non-profit space (and pulling back the curtain) [9:45] The importance of women being empowered economically via entrepreneurship [12:25] Helping women rewrite their narrative [14:30] How Tania found her zone of genius in storytelling [16:05] The outline of a good story and finding the WHY that makes you cry [18:00] The real hero[ine] of the story (Harry Potter and Dumbledore analogy) [19:19] Thought leadership defined [25:25] When it was time for Tania to jump off the cliff into entrepreneurship [28:20] Leaving behind the steady paycheck [30:40] How Tania helps women grow into their authority and visibility and the three S barriers that can stop us [34:20] Dismantling Imposter Syndrome and why this term needs to go ("Stop Telling Women They Have Imposter Syndrome" in Harvard Business Review) [36:23] Why things like perfectionism and quantity over quality that make us feel like we don't belong are characteristics of white supremacy culture [39:15] Leveraging LinkedIn and why [41:57] Why people don't show up on LinkedIn (and a one-liner you won't want to miss!) [44:04] "First thought wrong" and creating a pause [45:40] Tania's biggest lessons in the first year of entrepreneurship [49:40] VIP Days and working with Tania --Offers:Claim your FREE coaching call with Alessia that's just for Corporate Dropout listeners! alessiacitro.com/dropoutWhat you track grows! Visit 90dayhabits.co and grow what matters in your business by grabbing a copy of the 90 Day Habits Journal today! Use code CITRO for 10% offConnect with Tania:LinkedInlumosmarketing.co (tell Tania that Alessia sent you!)https://bit.ly/LinkedInLumos: 14 LinkedIn Content Prompts (Freebie)Connect with Alessia:Text me! 949.541.0951Instagram: @corporatedropoutofficial and @alessiacitro__TikTok: @alessiacitro__ Show Support:If you enjoy this podcast please Rate, Review, Subscribe and SHARE this out on Apple Podcasts at The Corporate Dropout Podcast Big shout out to our team that makes this show possible!If you are looking to start your own podcast or join the network, hit up @upstarterpods on Instagram!
Whitney Johnson is the CEO of human capital consultancy Disruption Advisors, an Inc. 5000 2020fastest-growing private company in America. One of the fifty leading business thinkers in the world (#14)as named by Thinkers50, Whitney and her team are expert at helping people grow their people to growtheir organization.Having worked at Fortune 100 companies, been an award-winning equity analyst on Wall Street,invested with Harvard's Clayton Christensen, and coached alongside the renowned Marshall Goldsmith,Whitney understands how companies work, how investors think, and how the best coaches coach–––allof which she brings to her work in coaching CEOs and C-Suite executives. Whitney works with highgrowth venture-backed start-ups and Fortune 100 companies across a variety of sectors includingconsumer goods, technology, higher education and financial services. In 2017, she was selected frommore than 16,000 candidates as a “Top 15 Coach” by Dr. Marshall Goldsmith.She is the award-winning author of Disrupt Yourself (Harvard Business Press, 2019), a world-classkeynote speaker, and frequent lecturer for Harvard Business School's Corporate Learning. She is apopular contributor to the Harvard Business Review, has 1.8 million followers on LinkedIn, where shewas selected as a Top Voice in 2020, and her course on Fundamentals of Entrepreneurship has beenviewed more than 1 million times.Whitney was the cofounder of the Disruptive Innovation Fund with Harvard Business School's ClaytonChristensen, through which they invested in and led the $8 million seed round for South Korea'sCoupang (NASDAQ: CPNG), currently valued at more than $70 billion. She was involved in fundformation, capital raising, and the development of the fund's strategy.As a former award-winning Wall Street stock analyst, Whitney understands momentum and growth. Shewas an Institutional Investor–ranked equity research analyst for eight consecutive years, rated byStarmine as a superior stock-picker. As an equity analyst, stocks under coverage included America Movil(NYSE: AMX), Televisa (NYSE: TV) and Telmex (NYSE: TMX), which accounted for roughly 40% of Mexico'smarket capitalization.She hosts the weekly Disrupt Yourself podcast (guests have included Simon Sinek, Brené Brown, andZaza Pachulia). She hosts the weekly LinkedIn Live Calm Amidst Chaos and publishes a popular weeklynewsletter. Whitney is married, has two children, and lives in Lexington, VA. For more information,please visit www.whitneyjohnson.com.Links:Disrupt Yourself Podcast: https://whitneyjohnson.com/disrupt-yourself-podcast/Whitney Johnson Books: https://whitneyjohnson.com/books/Whitney Johnson Newsletter: https://whitneyjohnson.com/newsletter/
Ep 271 | Aired 11/19/2021 It was pure happenstance that I met today's Up in Your Business guest. Earlier this year, during my interview with Perry Smith (the new owner of the Minute Man Hamburger franchise) I met his business partner: USAF retired, Brigadier General John Michel. I found him interesting, so I invited him back for a one on one conversation that you will hear today. What makes Michel interesting is his brainchild, the Gratitude Café, that he started while serving in Kabul, Afghanistan, and how this makeshift coffee shop lifted the GI's spirits and built a high-morale community. John found this experience to be so successful, rewarding and enlightening that, once retired from service, he decided to pay forward his learned leadership knowledge by founding The Avalon Institute. Their mission statement says it all: The Avalon Institute was founded on the principle of Roundtable Leadership™ where individuals learn to effectively collaborate in order to tackle complex challenges together. We tap into the full potential of an organization's collective intelligence, find sustainable solutions, and affect positive change. Because of John's success and unconventional work style, he has been featured in a wide variety of articles and journals including Harvard Business Review, Washington Post, National Geographic, Joint Forces Quarterly, Huffington Post, Switch and Shift, and Innovation Excellence. Listen to hear this interesting man's military story and get insight (and a free lesson) into how the Avalon Institute is building tomorrow's leaders.
Today, I'm speaking with Avivah Wittenberg-Cox. Avivah is the CEO of 20-first, a global balance consultancy that works with C-suite teams to achieve gender and generational balance by focusing on leadership, culture, and systems. A regular contributor to Forbes and Harvard Business Review, she's also the author of Seven Steps to Leading Gender-Balanced Businesses, Why Women Mean Business: Understanding the Emergency of Our Next Economic Revolution, and Late Love: Mating in Maturity. Avivah's work caught my eye when I came across her Forbes article entitled “Retirement, Redundancy, Rejection: The Extreme Emotionality of Ending” and I'm thrilled to have her on the show to dig into her thoughts and insights on retirement. In today's conversation, we talk about the amazing opportunities facing retirees today, as well as the challenges and extreme emotions retirees are facing, and the three Rs she wants people to think about as they approach retirement: reinvention, relevance, and return on life. GET A FREE COPY OF AVIVAH'S BOOK, LATE LOVE: MATING IN MATURITY Here's all you have to do... Step 1.) Subscribe to the podcast and leave an honest rating & review over on iTunes. Step 2.) Send an email to firstname.lastname@example.org with your iTunes username and mailing address, and we will ship you the book for free. It's that simple! Show Notes: RetireWithPurpose.com/252 Rate & Review the Podcast: RetireWithPurpose.com/review Weekly Retirement Newsletter: RetireWithPurpose.com/weekend-reading
Nir Eyal and Ciara Byrne of NirAndFar talk about why Slack is so habit-forming Episode 418: The Psychology of a Billion-Dollar Enterprise App: Why is Slack So Habit-Forming by Nir Eyal & Ciara Byrne Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The M.I.T. Technology Review dubbed Nir, “The Prophet of Habit-Forming Technology.” Nir founded two tech companies since 2003 and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. He is the author of the bestselling book, Hooked: How to Build Habit-Forming Products. In addition to blogging at NirAndFar.com, Nir's writing has been featured in The Harvard Business Review, TechCrunch, and Psychology Today. Nir is also an active investor in habit-forming technologies. Some of his past investments include: Eventbrite, Product Hunt, Pantry, Marco Polo, Presence Learning, 7 Cups, Pana, Symphony Commerce, Worklife (acquired by Cisco) and Refresh.io (acquired by LinkedIn). Nir attended The Stanford Graduate School of Business and Emory University. The original post is located here: https://www.nirandfar.com/habit-forming/ Laika's platform builds and automates compliance for standards like SOC 2 and HIPAA, with hands-on expertise each step of the way. OSD listeners get 20% off when joining at Heylaika.com/osd Visit Me Online at OLDPodcast.com Interested in advertising on the show? Visit https://www.advertisecast.com/OptimalStartUpDaily Learn more about your ad choices. Visit megaphone.fm/adchoices
If you're in a leadership role today, you surely didn't get there by accident. You have vision. You're confident. And you're at the ready to offer support and lightning-quick responses. But if you don't effectively communicate these qualities to your people, how will they know you embody them? Frankly, they won't. Despite leaders giving themselves gold stars in communication, only 13% of U.S. employees say their leaders communicate well, according to Gallup research. And that's a colossal problem: 93% of workers surveyed by the Brunswick Group report that “leadership that communicates directly and transparently” is what keeps them on the job, bested only by pay and the ability to move up. The most powerful tool you have as a leader—to inform, engage, and inspire—is your voice, says veteran leadership communications coach Joel Schwartzberg. Yet all too often, our words fall flat; we get caught in our head, fail to truly understand our audience, or simply flub the landing. But it's our words and awareness of their impact that make the difference between simply managing teams and inspiring them to do their best work. Joel Schwartzberg is a leadership communications coach whose clients include American Express, Blue Cross Blue Shield, State Farm Insurance, the Brennan Center for Justice, and Comedy Central. He is the senior director of strategic and executive communications for a major national nonprofit and previously held senior-level communication and editorial positions with Time Inc., PBS, and Nickelodeon. Schwartzberg's articles on effective communication have appeared in Fast Company, Harvard Business Review, and Toastmaster magazine, and he's a sought-after business and communications podcast guest and conference speaker. He is the author of Get to the Point! Sharpen Your Message and Make Your Words Matter, which Seth Godin calls “a manifesto for giving talks that make a difference,” and The Language of Leadership: How to Engage and Inspire Your Team (Berrett-Koehler Publishers; July 13, 2021), which Kevin Eikenberry says “will make your communication more purposeful, meaningful, and inspirational.” Topics During this interview Joel and I discuss the following topics: Why communicating clearly and effectively is so importantWhere leaders make mistakes with their communication skillsHow to change your approach based on your audienceHow to appear more empathetic and authentic How to effectively communicate in the virtual environmentAdvice on communicating in various situations For the complete show notes, be sure to check out our website: https://movingforwardleadership.com/192
We all felt the immediate impacts of COVID-19 back in 2020, but how has it affected workplace culture nearly two years later? Listen as Randy, Wendy, and Eric discuss this question and Harvard Business Review's new article, How Companies Can Improve Employee Engagement Right Now. They also highlight the ACHIEVE blog, 4 Steps for Recovering from a Mistake at Work and talk about the Leadership Development Survey Summary from their upcoming book, Don't Blame the Lettuce.
Colleen Ammerman is the Director of Gender Initiative at Harvard Business School. She has authored various articles and teaching materials on gender and work, and her research with Harvard Business School Alumni examines how race, gender, and other factors shaped their life and career experiences after grad school. Her colleague is Boris Groysberg, Professor of Business Administration. He is the author of the award-winning book Chasing Stars: The Myth of Talent. A frequent contributor to Harvard Business Review, Boris has written more than 100 articles and case studies on how firms hire, engage, develop, retain, and communicate with diverse talents to create inclusive cultures. Their book, Glass Half Broken: Shattering the Barriers That Still Hold Women Back at Work, aims to peel open the curtain on the pervasive managerial actions and organizational obstacles that perpetuate the gender gap. They are joint guests in this week's episode of Love In Action, sponsored by Duck Creek Technologies. We've made high strides in the fight for gender equality for the last 10-15 years, Marcel says. The gap between the percentage of men and women in the workplace has been the lowest in history as of two years ago. However, women remain underrepresented in positions of authority, despite making up roughly half (and sometimes the majority) of the workforce. [1:32] “It can be easy to be a little cynical and pessimistic when you realize how far we have to go even though we've made so much progress,” Colleen comments. “But doing the research for the book made me feel inspired and hopeful, after talking to a lot of people who were committed to being change agents.” [10:02] “[In writing the book], we were trying to do something that would be [both] rigorous and actionable,” Boris shares. “We were determined to write a book that will have practical implications for organizations [and] managers. The other thing that we were trying to do was… see if we could actually get men involved in creating more diverse and more inclusive organizations. If the [specific] group of people is not involved [in that process]... we will only make minimalistic progress, at best.” [11:07] Colleen witnessed first-hand how many women's self-confidence had been chipped away when they realized their path to success was littered with seemingly impossible hurdles and obstacles. It's a loss of human potential, she adds. Even women with advantages like an education from Harvard were finding their paths blocked. [15:50] The main difference between men and women is sociological in nature, not biological, Colleen claims. Their behavior looks different, but if you investigate it, you will find that it's because they are experiencing a different environment, even on the same team or in the same organization. The difficulties women face in moving up the ranks is due to how they are treated, and not caused by gender makeup. [19:26] Women fall through the cracks in moving up the ranks at every level, according to Boris. It happens in hiring, integration, development, promotions, compensations, and across the board. “This cumulative effect is why we have organizations that still aren't very inclusive,” he remarks. “Additionally, many companies are more focused on the D in D and I. Diversity is about counting the numbers, but inclusiveness is about making the numbers count.” [29:27] A special thanks to our sponsor, Duck Creek Technologies for making the episode possible. Built for insurance, by insurance. Duck Creek Technologies offers the vision and tools you need to drive your business in 2021 and beyond. Visit www.duckcreek.com to learn more. Resources Colleen Ammerman on LinkedIn | Twitter Boris Groysberg on LinkedIn Glass Half Broken: Shattering the Barriers That Still Hold Women Back at Work
Join Joyce & Susan McPherson, Serial Connector, Angel Investor, Author and Corporate Social Impact Expert, for a casual conversation you can walk to. Susan and Joyce discuss the importance of building meaningful connections and easy tips for how to get there, two types of connecting, and the power of 3—the art of connecting without feeling overwhelmed.About SusanSusan McPherson is a serial connector, angel investor, and corporate responsibility expert. She is the founder and CEO of McPherson Strategies, a communications consultancy focused on the intersection of brands and social impact. She is the author of The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Relationships (McGraw-Hill). Susan has 25+ years of experience in marketing, public relations, and sustainability communications, speaking regularly at industry events and contributing to the Harvard Business Review, Fast Company, and Forbes. She has appeared on NPR, CNN, USA Today, The New Yorker, New York Magazine and the Los Angeles Times. And Susan is the recipient of Forbes magazine's 50 over 50—Impact 2021 award. Connect with SusanWebsite: http://www.mcpstrategies.comFacebook: https://www.facebook.com/susanmcpherson1Instagram: https://www.instagram.com/susanmcp1/Twitter: https://twitter.com/susanmcp1Book: The Lost Art of Connecting
Episode #478: How to Deal with FEAR in Business Entrepreneurs suffer from fear for many reasons 9 out of 10 businesses fail failure is part of the journey...baggage Even Success can provoke anxiety and fear pressure to perform fear of money Fear of failure is a state not a trait...very important Many sources of fear of business: financial security cashflow and revenue self esteem (imposter syndrome) social views and impressions FOMO opportunity costs time value The source of fear is important for a few reasons: 1-some fear is a motivator (money, FOMO, opportunity cost) 2-some fear is a demotivator (self esteem, social views, etc) FEAR causes paralysis and overanalyzing situation (F>E>A>R) Fear affects your goals you set (holding back, not 100% in) Fear can make you add pressure, urgency and timelines to certain goals that are unnecessary and affect results in a negative way. What are some ways you can respond and what are traits needed to successfully navigate and deal with fears in business: Harvard Business Review listed 4 key elements entrepreneurs can use to analyze and deal with fear in business: 1-Emotional self-monitoring and control. Emotional intelligence involves both awareness of one's feelings and being able to control their influence on thought and behavior. Some of our entrepreneurs could pull this off. “If I'm in a lower mood one week and I look at my projects, I see only negative things and reasons why it can't happen. I started to learn that that's actually not associated with the projects, but it's associated with my emotions,” one said. Added another, “I've recently been learning to separate that anxiety out because I've learned that it's just transient.” Emotional self-awareness is a skill that can be learned, and it involves becoming aware of the signs of emotions intruding upon consciousness through feelings and moods, anticipating their impact on thoughts, and using this awareness to limit their effects on decision and action. Practicing self-awareness can help curb the potent influences of negative emotions on goal setting and decision making. 2-Problem solving. Actively seeking out flaws and weaknesses and doing something about them is a powerful means of reducing the fear of failure. Intuition is a potent source of information, and research has demonstrated that among experts, tacit knowledge and gut instinct lead to rapid and effective decision making. Such instincts are often associated with feelings rather than specific thoughts. Feelings of fear driven by concerns over the idea, for example, can offer important signals that work is needed. When treated as such a signal and acted on, rather than being repressed or ignored, these emotional flags can help entrepreneurs eliminate weaknesses and flaws in their venture idea. A proactive, problem-solving response to feelings of fear can help reduce fear. But our research also shows that such action tends to be inhibited when the fear is caused by doubts about the validity of the business idea. This suggests that taking a deliberately action-oriented approach, overcoming the desire to repress or ignore the problem, will be especially important. Of course, weaknesses can never be eliminated altogether. For any entrepreneur, perfectionism is potentially dangerous. 3-Learning. Entrepreneurs told us one of the ways in which they overcome the feelings of fear was through learning and information seeking. This might be for core knowledge, such as computer coding skills on the part of the software entrepreneur seeking financing, or learning to cope with the high pace of activities that most entrepreneurs experience. Some of the entrepreneurs we interviewed learned through formal education and training, although it was more common to do research, reflect, and network with experts and mentors. Learning is a powerful antidote to fear of failure, helping to mitigate one's doubts by increasing one's capabilities. But uncertainty is real and constant. Uncertainty and ambiguity are defining features of the challenge of entrepreneurship. There are always unknown unknowns out there, and so a recognition that one will never have all the information one wants — that one will always have to keep learning — is important. 4-Seeking support. Reaching out to mentors who are directly related to the business you are starting is really key and really helpful. For entrepreneurs in a constant battle with fear of failure, mentors and networks can be a vital source of reassurance. Mentors and social supports are beneficial because they support the three strategies of learning, problem solving, and self-awareness. Bottom Line is that FEAR in your business is a real thing. But remember that you are not alone and it comes with the territory. Fear can have both Negative and Positive affects so be aware of the source and reason for fear. NOTE-even the positive affects can bring added stress so be aware of this. So, even though FEAR is a common and natural thing in business....developing your ability to identify and deal with it is the real skill you must develop.
It's easy to get caught up in the game of doing. There are so many opportunities in life. Saying no can be one of the most difficult things managers need to do to protect their time. We want to do it all, but at the end of the day, being so busy doesn’t make us happy or help us achieve our goals. Saying no forces you to figure out what's important, gives you more time to focus on the long term, makes you more deliberate with your decisions, and reminds you of what life is all about. Today’s guest is Dorie Clark. Dorie has been named one of the Top 50 business thinkers in the world by Thinkers50. She is a keynote speaker and teaches for Duke University’s Fuqua School of Business. She is also the author of Entrepreneurial You, Reinventing You, and Stand Out, which was named the #1 Leadership Book of the year by Inc. magazine. A former presidential campaign spokeswoman, she writes frequently for the Harvard Business Review. Dorie and I talk about lessons from her new book, The Long Game, about how to become a long-term thinker in a short-term world! Which, hint, is all about how we prioritize and spend our precious time Members of the Modern Manager community get my Saying No cheat sheet to help you remember when to say no and how to say no in ways that still feel good. Get it when you join the Modern Manager community. Subscribe to my newsletter to get episodes, articles and free mini-guides delivered to your inbox. Read the related blog article: How To Stop Being So Busy KEEP UP WITH DORIE Twitter: https://twitter.com/dorieclarkLinkedIn: https://www.linkedin.com/in/doriec/Facebook: https://www.facebook.com/dorieclarkauthor/Instagram: https://www.instagram.com/dorieclark/YouTube: https://www.youtube.com/DorieClarkThe Long Game Free Self-Assessment: https://dorieclark.com/longgame/ Key Takeaways: There are many reasons we continue to be “too busy” even when we say we don’t like it, including that we feel important when we’re
Law & Candor co-hosts Bill Mariano and Rob Hellewell kick things off with Sightings of Radical Brilliance, in which they discuss a framework for building accountability into AI from an article in Harvard Business Review by Stephen Sanford.In this episode, Bill and Rob are joined by James Hart of Lighthouse. They discuss this critical component of Microsoft 365 and its important role in maximizing the effectiveness of ediscovery workflows and mitigation strategies. Key questions from their conversation include: What are unindexed items and how critical are they to efficiency in ediscovery workflows?After identifying unindexed items, what is the next step and how do you approach it?What are some key strategies for handling unindexed items?How are different organizations approaching unindexed items from a policy perspective?What are best practices for approaching this unique issue in Microsoft 365?In conclusion, our co-hosts end the episode with key takeaways. If you enjoyed the show, learn more about our speakers and subscribe on the podcast homepage, rate us on Apple and Stitcher, and join in the conversation on Twitter.Related LinksBlog Post: An Introduction to Managing Microsoft 365 Updates that Present Legal and Compliance ConsiderationsBlog Post: Making the Case for Information Governance and Why You Should Address It NowWhite Paper: The Impact of Schrems II and Key Considerations for Companies Using M365Podcast: Keeping Up with M365 Software UpdatesAbout Law & CandorLaw & Candor is a podcast wholly devoted to pursuing the legal technology revolution. Co-hosts Bill Mariano and Rob Hellewell explore the impacts and possibilities that new technology is creating by streamlining workflows for ediscovery, compliance, and information governance. To learn more about the show and our speakers, visit the podcast homepage.
TODAY´S EPISODE IS BROUGHT TO YOU BY THE FLOW RESEARCH COLLECTIVE Are you an entrepreneur, a leader, or a knowledge worker, who wants to harness the power of flow so you can get more done in less time with greater ease and accomplish your boldest professional goals faster? If you´ve answered this question with “hell yes” then our peak-performance training Zero to Dangerous may be a good fit for you. If this sounds of interest to you all you need to do is go to getmoreflow.com right now, pop in your application and one of our team members will be in touch with you very soon. --- “Two days a week in flow you are 1000% more productive than the competition. It's for these reasons that Forbes once pointed out that the #1 management metric people need to know, flow state percentage. Which is the amount of time people spend in flow. “The most important thing though is it's not just top athletes or big corporations or experts, it's all of us.” ~ Steven Kotler ABOUT THE GUEST: STEVEN KOTLER is a New York Times bestselling author, award-winning journalist, and Founder and Executive Director of the Flow Research Collective. He is one of the world's leading experts on human performance. His books include The Art of Impossible, Stealing Fire, and The Rise of Superman. His work has been translated into over 40 languages and appeared in over 100 publications, including the New York Times Magazine, Wall Street Journal, TIME, Wired, Atlantic Monthly, The Harvard Business Review and Forbes. --- If you order Steven's new book, The Art of Impossible, right now, you'll get $1,500 of free bonuses immediately dropped into your inbox. They include secret chapters he has never released, masterclasses on key skills to help you jack up motivation, heighten creativity, and accelerate learning. You'll also get an entirely free training to help you fight distraction and spend more time in flow. So click the link here, snag yourself a copy of The Art of Impossible, and let's get after it.
In 2018 Brad Power was a process innovation researcher and consultant with over 35 years experience and an author of over 75 articles for the Harvard Business Review when he was diagnosed with lymphoma. Brad went through a standard course of chemotherapy, which was successful, and he currently has no evidence of disease. While attending a conference on personalized medicine at Harvard Medical School, he spoke up to provide his experience as a patient, and was told in the breaks afterward by many attendees that he had a voice. He felt this must be his calling, and he decided to focus his skills and experience on accelerating innovation in cancer treatment. Because of his experience in working with large, successful companies, he was skeptical that incumbents would drive the big, disruptive process changes as fast as patients need. He decided to do what he could to help (1) patients that actively engage in solving their problems and make them available to others, and (2) startups that are disrupting the health system to help patients get educated, navigate, and form community. In late 2020 Brad was talking to his friend Bryce Olson, who said he had hit a wall in keeping his metastatic prostate cancer at bay. Brad suggested to Bryce that they could run a hackathon (a collaborative effort of a diverse crowd of experts) for him to find his best next treatment option, which they did from December 2020 to March 2021. Brad is currently hosting two hackathons: one for Linnea Olson, a lung cancer patient, and another for Kasey Altman, a young woman with a rare cancer. Brad hopes to make hackathons available to many more patients who are facing complex treatment decisions. Brad is a founding member of Ennov1; an advisor to Alva10, Blue Note Therapeutics, Cancer101.org, and Rabble Health; and is an active contributor to the Personalized Medicine Coalition.
Welcome to Strategy Skills episode 189, an episode with Rocketship.FM hosts, Michael Sacca and Mike Belsito. Michael Sacca is the General Manager at Dribbble.com and co-founder of Rocketship.FM. He was the President at Crew, the freelance design and development marketplace, and former parent company of Unsplash, the popular stock photo website. At Crew he secured key partnerships with Squarespace and the BDC before leading the company through it's acquisition by Dribbble in 2017. His writing has been featured in the Harvard Business Review and his popular product management podcast has been written about in Inc, Forbes, The Huffington Post and Entrepreneur respectively. Mike Belsito is the author of Startup Seed Funding for the Rest of Us and co-founder of Product Collective which organizes INDUSTRY: The Product Conference, one of the largest and top-rated product management conference series anywhere in the world. Mike has been named one of the Top 40 influencers in the field of Product Management on several occasions. Mike also serves as a Faculty member of Case Western Reserve University in the department of Design and Innovation, and is Co-Host of Rocketship.FM. Rocketship.FM is a podcast for entrepreneurs and is part of the Podglomerate network, a podcast company that produces and distributes exciting new shows. In this episode, Michael and Mike spoke about their career journey and how Rocketship.FM and Product Collective started. We will learn more about user personas and jobs to be done framework that most product people apply to better understand their users. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo
On episode 109, we welcome back Dr. David Brendel to discuss his new book ‘Think, Talk, Create'; active inquiry deficit disorder and its effects on the health of relationships; how open-ended questions can help save the lives of psychiatric patients; active inquiry as a compassionate way to change harmful behaviors; how red tape and administrative work make it difficult for mental health clinicians to treat their patients; the financial downside of the quantitative mindset and why companies that solely focus on profit tend to lose customers in the long-term; behavioral economics and why most of us make emotional financial decisions; the importance of creating bonds between customers and business owners; and why moving the New York Islanders to Brooklyn was a bad business decision. Dr. David Brendel (MD PhD) co-founded Strategy of Mind as a psychiatrist, certified executive coach, leadership specialist, and philosophical counselor based in Boston. He has vast experience as an executive coach and leadership trainer across a wide diversity of corporate settings. He is an expert in applying cognitive psychology and leadership techniques in executive coaching and corporate training programs.David writes about his approach in frequent articles for the Harvard Business Review, Huffington Post, and other publications. His newest book, coauthored with Ryan Stelzer, is called Think Talk Create: Building Workplaces Fit For Humans. Dr. David Brendel | ► Website | https://www.davidbrendel.com ► Twitter 1 | https://twitter.com/DrDavidBrendel ► Twitter 2 | https://twitter.com/StrategyMindLLC ► Instagram | https://www.instagram.com/davidhowardbrendel ► Facebook 1 | https://www.facebook.com/DavidBrendelMD ► Facebook 2 | https://www.facebook.com/strategyofmind ► LinkedIn | https://www.linkedin.com/company/strategy-of-mind ► Think Talk Create: Building Workplaces Fit for Humans | strategyofmind.com/think-talk-create-book Where you can find us: | Seize The Moment Podcast | ► Facebook | https://www.facebook.com/SeizeTheMoment ► Twitter | https://twitter.com/seize_podcast ► Instagram | https://www.instagram.com/seizethemoment
While a Vice President at Salesforce, David Priemer had an epiphany: the very sales tactics his team was using were not working on him. This led him on a journey that resulted in the book, Sell the Way You Buy. In this episode, we talk with David about the importance of empathy. We explore ways to build empathy skills. You can access resources related to this conversation at www.cerebralselling.com. David Priemer is widely recognized as a thought leader in the area of sales and sales leadership and has been published in the Harvard Business Review, MIT Sloan Management Review as well as Forbes, Entrepreneur, and Inc. magazines. He has led top-performing sales teams at high-growth startups and is a former VP of Salesforce, where he created the Sales Leadership Academy program. Often referred to as the "Sales Professor", David helps organizations drive revenue growth, people development, and winning cultures by infusing the core principles of science, empathy, and execution into their sales operations. Would you like to be a part of a community of like-hearted sales professionals? Learn more about the Selling From the Heart INSIDERS Group at www.sellingfromtheheart.net/insiders.
➡️ Like The Show? Leave A Rating: https://ratethispodcast.com/successstory ➡️ About The Guest Vivek Ramaswamy is a successful entrepreneur who has founded multiple successful enterprises. A first-generation American, he is the founder and Executive Chairman of Roivant Sciences, a new type of biopharmaceutical company focused on the application of technology to drug development. He founded Roivant in 2014 and led the largest biotech IPOs of 2015 and 2016, eventually culminating in successful clinical trials in multiple disease areas that led to FDA-approved products. Vivek was featured on the cover of Forbes magazine in 2015 for his work in drug development. In 2020 he emerged as a prominent national commentator on stakeholder capitalism, free speech, and woke culture. He has authored numerous articles and op-eds, which have appeared in the Wall Street Journal, National Review, Newsweek, and Harvard Business Review. ➡️ Talking Points 00:00 - Vivek's Story. 09:08 - Shareholder vs. stakeholder capitalism. 13:18 - How did wokeness start? 22:03 - Goldman Sachs & diversity. 29:06 - The separation of church and state. 36:29 - What's the fix for corporate greed? 41:27 - Critical Race Theory & wokeness. 46:53 - Entrepreneurial lessons from one of the largest biotech IPO's. ➡️ Show Links https://www.instagram.com/vivekgramaswamy/ https://twitter.com/vivekgramaswamy https://amzn.to/3c2AV30 ➡️ Podcast Sponsors 1. Better Help —Virtual Therapy & Mental Wellness https://betterhelp.com/scottclary — 10% Off First Month 2. True Bill—Control Your Subscriptions https://truebill.com/successstory 3. Nutrafol —Increase Hair Thickness & Volume https://nutrafol.com/ (CODE: successstory) — $15 Off First Month 4. Hubspot Podcast Network https://hubspot.com/podcastnetwork
Sharing a stage with Martha Stewart and Daymond John, Tonerra, Nationally Syndicated Radio Host, Author, and more...this guest does it all.In this episode, you will learn how to carefully select which products or services to add to your wheelhouse, about the Curiosity Index, additional tools for growing your brand, and so much more!Episode #161 - "What It's Really Like to Be an Entrepreneur" has been rebranded to "That Entrepreneur Show" https://www.VincentALanci.com/.Each week, the founder of a company or brand shares what worked for them, what they needed to improve on, and all of their learning lessons along the way.Dr. Diane Hamilton is the Founder and CEO of Tonerra, which is a consulting and media-based business. She is a nationally syndicated radio host, keynote speaker, and the former MBA Program Chair at the Forbes School of Business. She has authored multiple books which are required in universities around the world, including Cracking the Curiosity Code: The Key to Unlocking Human Potential, and The Power of Perception: Eliminating Boundaries to Create Successful Global Leaders. Hamilton is the creator of the Curiosity Code Index® assessment, which is the first and only assessment that determines the factors that inhibit curiosity and the Perception Power Index, which determines the factors that impact the perception process. Her groundbreaking work helps organizations improve innovation, engagement, and productivity. Thinkers50 Radar chose her as one of the top minds in management and leadership. She is a highly sought-after keynote speaker who has shared the stage with top speakers including Marshall Goldsmith, Sal Khan, Brene Brown, Martha Stewart, and Daymond John. Hamilton has been featured on Forbes, INC, Investors Business Daily, Harvard Business Review, Global Leaders Today, First for Women, Investopedia, SHRM, International Institute for Learning, International Coach Federation, HR Virtual Summit, Flerish YOU app (in association with Reid Hoffman), Cross Knowledge (Wiley), Training Industry, ABC, NBC, CBS, and Fox.Diane has a history of award-winning performance; the creator of multiple behavioral assessments and a Forbes brand publishing course and decades of top-performance within billion-dollar organizations.Website: drdianehamilton.comLinkedIn: https://www.linkedin.com/in/drdianehamilton/Host Name: Vincent A. LanciEmail: PodcastsByLanci@Gmail.comYouTube: youtube.com/channel/UCy0dil34Q5ILEuHgLVmfhXQInstagram: https://www.instagram.com/thatentrepreneurshowFacebook: https://www.facebook.com/ThatEntrepreneurShowTwitter: twitter.com/PodcastsByLanciLinkedIn: https://www.linkedin.com/showcase/thatentrepreneurshowDigital Editing Inquiries: Email PodcastsByLanci@Gmail.comUplifting Energy by Mixaund | https://www.free-stock-music.com/mixaund-uplifting-energy.htmlAdventure by MusicbyAden | https://soundcloud.com/musicbyadenCreative Commons Attribution-ShareSpotlight Story & Quote Source: Crunchbase.com
I recently sat down and had a conversation with Author Nir Eyal about his best-selling book "Indistractable". Ever get the feeling the world is full of too many distractions? This is a book on how to control your attention and choose your life. Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir previously taught as a Lecturer in Marketing at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. Nir co-founded and sold two tech companies since 2003 and was dubbed by The M.I.T. Technology Review as, “The Prophet of Habit-Forming Technology.” Bloomberg Businessweek wrote, “Nir Eyal is the habits guy. Want to understand how to get app users to come back again and again? Then Eyal is your man.” He is the author of two bestselling books, Hooked: How to Build Habit-Forming Products and Indistractable: How to Control Your Attention and Choose Your Life. Indistractable received critical acclaim, winning the Outstanding Works of Literature Award as well as being named one of the Best Business and Leadership Books of the Year by Amazon and one of the Best Personal Development Books of the Year by Audible. The Globe and Mail called Indistractable, “the best business book of 2019.” In addition to blogging at NirAndFar.com, Nir's writing has been featured in The New York Times, The Harvard Business Review, Time Magazine, and Psychology Today. Nir invests in habit-forming products that improve users' lives. Some of his past investments include Eventbrite (NYSE:EB), Anchor.fm (acquired by Spotify), Kahoot! (KAHOOT-ME.OL), Canva, Homelight, Product Hunt, Marco Polo, Byte Foods, FocusMate, Dynamicare, Wise App, and Cutback Coach. Nir attended The Stanford Graduate School of Business and Emory University. For more on Nir and to download his free 80 page Indistractable workbook visit NirandFar.com Zach Rance, Certified Life Coach | Certified Nutritionist Questions, Comments, or Business Inquiries Visit: Lifecoachzach.com or Instagram: @ZachRancey --- Send in a voice message: https://anchor.fm/zachrance/message Support this podcast: https://anchor.fm/zachrance/support
Dr. Ellen Hendriksen is a clinical psychologist who helps millions calm their anxiety and be their authentic selves. She serves on the faculty at Boston University's Center for Anxiety and Related Disorders (CARD) and is the author of HOW TO BE YOURSELF: Quiet Your Inner Critic and Rise Above Social Anxiety.During Ellen's tenure as founding host of the award-winning podcast, Savvy Psychologist, the podcast was downloaded 15 million times, rose as high as #3 on the overall iTunes charts, and was picked as a Best New Podcast on iTunes.Ellen's scientifically-based, zero-judgment approach has been featured in Harvard Business Review, The Observer, New York Magazine, O: The Oprah Magazine, goop, Scientific American, Psychology Today, and many other media outlets.PS. Check out Michael Stein's Podcast here - https://longshotleaders.com/Read the rest of the show notes: - Subscribe to my FREE Newsletter: https://bit.ly/3eANWld- Read or Listen to my book Screw Being Shy: https://bit.ly/2PqV2QI- Quickly Apply for 1 on 1 Coaching: https://bit.ly/2Pslqd0- Sign up for my online course: https://www.markmetry.com/program~~~CONNECT w/ MARK~~~- LinkedIn: https://www.linkedin.com/in/mark-metry/- Instagram: https://www.instagram.com/markmetry- Twitter: https://twitter.com/markymetry- Website: https://www.markmetry.com/- Email: email@example.com
This episode uses a Harvard Business Review article on leadership flaws and failures. They offer suggestions on mitigating these flaws. Of course, we critique their diagnosis and solutions and give better alternatives from a regenerative and developmental philosophy
Dr. Vanessa Bohns is a Social Psychologist and Professor of Organizational Behaviour at Cornell University. She holds a PhD in Psychology from Columbia University and an AB from Brown University. Her writing has appeared in the New York Times and Harvard Business Review and her research has been featured by the Wall Street Journal and New York Times. Her new book You Have More Influence than You Think - How We Underestimate Our Power of Persuasion and Why it Matters is an investigation of our hidden power to persuade and how to wield it wisely. In this episode host Jamie Allison talks with Vanessa about her research, how our own perceptions around what others notice in our behaviours and mannerisms is often quite different then reality, how people are often much more open to help when asked and how the rule of reciprocity can impact our influence when used in a positive way. Be sure to tell Vanessa and Jamie what you think about this episode by leaving a review and rating. It helps us get the message out there! Refresh and plan! Find out more https://linktr.ee/bigideabigmoves Follow us on Instagram www.instagram.com/bigidea_bigmoves Facebook www.facebook.com/bigideabigmoves For Human Resources and Talent help contact www.epitomeHR.com Take their free assessment Talk to us about partnerships https://beacon.by/epitome-hr-inc/bibm-sponsoship-packages Follow Vanessa on Instagram @profbohns or www.vanessabohns.com
GeneralSubscribe to Fully Vested at FullyVested.co or through your podcast app of choice.The present and future of workThe first cases of COVID-19, the disease caused by a novel coronavirus called SARS-CoV-2, were identified near Wuhan, China as early as November 2019. A few months later, in early 2020, much of the world went into lockdown.As the COVID-19 crisis approaches its 2nd full year, it's becoming increasingly clear that the way we work has changed, if not forever than for what's likely to be the next 5 or 10 years at least. This is especially true for knowledge workers.Technology as an enablerIt's kind of hard to imagine what this pandemic would've been like had it happened in, say, 1989.Tools and services like video conferencing, workplace chat, remote event/conference platforms, cloud storage, and others enable partially or fully-distributed work.Concerns about the role of tech"Zoom fatigue" and other phenomena are very real.Some companies are implementing systems to surveil workers.Flexibility as a mega-trend in knowledge workEspecially before vaccines became widely available, professionals often had to balance work, family, and personal needs all from one place: their homes. For folks with children, working adults needed to meet their professional obligations, while also serving as a teacher or supervisor of school-aged kids engaged in remote learning. These circumstances necessitated increased flexibility in work arrangements.With more time away from the office, more workers are coming to terms with the fact that commuting to an office and spending the majority of the day there has taken up a lot of mental bandwidth.Reading listIs Going To The Office A Broken Way of Working? (Cal Newport in conversation with Chris Herd, in the New Yorker. September 2021)WFH Doesn't Have to Dilute Your Corporate Culture (Pamela Hinds and Brian Elliott for the Harvard Business Review, in February 2021)Work can be better post-COVID-19. Here's what employers need to know (Stephen Ratcliffe and Julia Wilson for the World Economic Forum, in September 2021)Remote Work Persisting and Trending Permanent (Lydia Saad and Ben Wigert for Gallup)Remote Work Trends You Should Not Ignore in 2021 (Dmitry Chekalin publishing on Medium in April 2021)Remote Work Can Be Better for Innovation Than In-Person Meetings (Gleb Tsipursky for Scientific American in October 2021)About The Co-HostsJason D. Rowley is a researcher who has previously worked with Uzabase, Golden.com, Crunchbase News and others. He volunteers with startup outreach for the open-source community and sends occasional newsletters from Rowley.Report.Graham C. Peck is a Venture Partner with Cultivation Capital and additionally helps companies build technology development teams in partnership with Brightgrove and other technology development organizations.
You've seen John Ross Bowie on a screen before. I'm sure of it. Maybe it was the Big Bang Theory or Curb Your Enthusiasm or some of the other eight zillion credits he has. John's been dealing with depression and anxiety even longer than he's been an actor, which has meant guiding a complicated brain across uncertain situations for quite a while. And maybe, if we believe the forecasts about the gig economy, a lot more of us will be living a similar lifestyle before too long. No, we won't all be on tv shows but you know what I mean. John gives us some applicable wisdom.Morra Aarons-Mele is the host of The Anxious Achiever podcast and has spent a lot of time in both traditional and self-employed jobs. And she's been battling a nasty depression as well. Morra talks about some specific techniques for not letting your anxious brain take over. You'll learn exactly how to figure out what to put on the piece of paper you tape to the wall in front of you.Listen to Household Faces and The Anxious Achiever on the podcatcher of your choice. Follow Household Faces and Morra Aarons-Mele on Twitter @HouseholdFaces and @morraam.Thank you to all our listeners who support the show as monthly members of Maximum Fun. Hey, remember, you're part of Depresh Mode and we want to hear what you want to hear about. What guests and issues would you like to have covered in a future episode? Write us at firstname.lastname@example.org.Help is available right away.The National Suicide Prevention Lifeline: 1-800-273-8255, 1-800-273-TALKCrisis Text Line: Text HOME to 741741.International suicide hotline numbers available here: https://www.opencounseling.com/suicide-hotlinesThe Depresh Mode newsletter is available twice a week. Subscribe for free and stay up to date on the show and mental health issues. https://johnmoe.substack.com/John's acclaimed memoir, The Hilarious World of Depression, is available here.Find the show on Twitter @depreshpod and Instagram @depreshpod.John is on Twitter @johnmoe.
Jane Wurwand is the Founder and Chief Visionary of Dermalogica, the number one professional skincare brand in the world.At the young age of 24, Jane immigrated to California and saw a distinct lack of continuing education with skin therapists in the US. Without a college degree or network, she set out to launch her own skin therapy education with only $14,000 in a small classroom in Los Angeles. This led her to also develop a line of skincare products and a system of teaching salon owners how to use them which is now a multi-million dollar international brand with a cult-like following. Under Jane's leadership, Dermalogica has grown to be the leading professional skincare brand, used by more than 100,000 skin therapists in more than 100 countries. Dermalogica sold to Unilever in 2015 and the brand continues to be the most respected and requested professional skincare line in the world. In 2018, Jane launched FOUND/LA, a nonprofit initiative offering funding, mentorship, unique incubator programs, and educational resources for entrepreneurs who have been underserved. She also recently published her book, “Skin in the Game”, which Harvard Business Review called ‘brilliant', and is the go-to guide for readers looking for their true purpose and the opportunity to live their biggest life.We'll talk to Jane about how to turn your pain into the key to your success, find a deeper significance in life by connecting the dots, and use your authenticity as a tool for materializing your dreams.In this episode, we talk to Jane about:* Advice for women who feel that their baggage is holding them back. [3:00]* The five important words Jane's mother spoke to her as a child. [6:47]* How Jane moved to South Africa in the '70s and the lessons she learned. [08:56] * Advice for building up a sense of trust in yourself by taking small steps of bravery. [16:14]* The lesson about the value of human connection Jane learned from an early client. [21:27]* Connecting the dots to find a deeper significance: How Jane moved to the US. [25:54]* The paucity of skills in LA and how Jane got the idea to start her company. [32:55]* How Jane built up a network of clients and secured a space to work in LA. [42:02]* The 20% rule and the story of how Jane developed Dermalogica. [46:01]* Relentless industriousness; how Jane found manufacturers for her products. [50:16]* The value of being authentic and how this helped Jane pitch her ideas. [58:28]* Getting into debt with her chemist and how Jane paid it back. [1:00:50]* Raising money versus self-funding and why Jane took the latter route. [1:06:10]* How tiny the amount of funding women receive is and how Jane is addressing this. [1:09:24]* The thought process that led Jane to sell Dermalogica to Unilever. [1:14:40]* Advice from Jane for women who around believing in their inner power. [1:19:14]This episode is brought to you by beeya: * Learn more about beeya's seed cycling bundle at https://beeyawellness.com/free to find out how to tackle hormonal imbalances. * Get $10 off your order by using promo code BEHINDHEREMPIREFollow Jane:* Jane Instagram: https://www.instagram.com/janewurwand/ * Website: https://www.dermalogica.com/ * Jane's Book: Skin in the Game: Everything You Need is Already Inside You: https://www.amazon.com/Skin-Game-Everything-Already-Inside/dp/1400224306* Found/LA: https://www.foundla.org/ Follow Yasmin:* Instagram: https://www.instagram.com/yasminknouri/* Stay updated & subscribe to our newsletter: https://www.behindherempire.com/ See acast.com/privacy for privacy and opt-out information.
Even at the highest levels in companies large and small, many otherwise strong and bold women struggle in meetings. Many say their voices are drowned out; others say they are ignored or overlooked, and others can't find a way into the conversation at all. And, in this new era of virtual meetings, the problem has become harder to manage. In this episode, Monica shares women's stories and experiences in meetings, what the research by Harvard Business Review shows, and how to take your power back in meetings. Highlights: [00:34] Women's experience in meetings [02:25] What the research shows [04:25] How to take your power back [08:00] Using muscular language [12:38] Practice and prepare in advance Quotes: “It's less about what we say and more of how we say it.” – Monica Marquez “You can learn to take your power back. You must practice, test, and learn.” – Monica Marquez About Nikki Barua: Nikki Barua is a digital innovator, serial entrepreneur, author & speaker. Website: https://www.nikkibarua.com/ Facebook: https://www.facebook.com/thenikkibarua/ Instagram: https://www.instagram.com/thenikkibarua/ LinkedIn: https://www.linkedin.com/in/thenikkibarua/ Twitter: https://twitter.com/NikkiBarua About Monica Marquez: Monica Marquez is a senior corporate leader, ex-Googler, and diversity expert. Website: https://themonicamarquez.com/ Facebook: https://www.facebook.com/TheMonicaMarquez/ Instagram: https://www.instagram.com/themonicamarquez/ LinkedIn: https://www.linkedin.com/in/themonicamarquez/ Twitter: https://twitter.com/themmarquez
You may be surprised to learn only 5% of workplaces have employees who reach their fullest potential, according to the Harvard Business Review. Increasing the importance of their contributions to keep your organization running as a well-oiled machine. Rick Lozano is a motivational speaker and the founder of Unlock & Amplify. ® He helps people unlock potential and amplify their talent, and he does it all with his unique blend of energy, expertise, and a musician's soul. With twenty years of experience in award-winning talent and leadership development programs, Rick brings his unique approach to audiences across the globe, combining his skills as a world-class speaker with his talents as a singer/songwriter and musician. He joined me this week to tell me more. For more information: https://ricklozano.com/ Get the Book: https://www.amazon.com/Acoustic-Leadership-Develop-Culture-Resonates/dp/1734835303 LinkedIn: @RickLozano Twitter: @rick_lozano Email: email@example.com Instagram: @ricklozanoamplify
Dorie Clark, named one of the Top 50 business thinkers in the world by Thinkers50, Dorie is a keynote speaker and teaches for Duke University's Fuqua School of Business. She's the author of The Long Game, Entrepreneurial You, Reinventing You, and Stand Out - named the #1 Leadership Book of the year by Inc. magazine, and contributes frequently for the Harvard Business Review. Join the Real Leaders Impact Collaborative — member-driven CEO Peer Groups at https://real-leaders.com/impact-collaborative
Patrick J. McGinnis is a venture capitalist, writer, and speaker who has invested in leading companies in the United States, Latin America, Europe, and Asia. He is the creator and host of the hit podcast FOMO Sapiens, which is distributed by Harvard Business Review. Patrick coined the term “FOMO” short for “Fear of Missing Out”, which was added to the Oxford English Dictionary in 2013.*Magnesium Breakthrough / BiOptimizers offer to rock your sleep and cognition:LINK >>www.magbreakthrough.com/behindthehumanUse CODE >> behindthehuman10*Connect with Marc
Ben and James discuss Facebook and Microsoft’s metaverse announcements, and how the future might play out. Links Ben Thompson: Meta — Stratechery Ben Thompson: An Interview with Mark Zuckerberg about the Metaverse — Stratechery Ben Thompson: AR vs. VR — Stratechery Ben Thompson: Apps, People, and Jobs to be Done — Stratechery Ben Thompson: Metaverses — Stratechery Hosts Ben Thompson, @benthompson, Stratechery James Allworth, @jamesallworth, Harvard Business Review Podcast Information Feed iTunes SoundCloud Twitter Feedback
Chris Walsh served as the founding editor of Marijuana Business Daily during the company's launch in 2011, becoming the first journalist in the United States to focus exclusively on covering the business of cannabis. As CEO, he now guides the strategic vision of the company and its sister publication – Hemp Industry Daily – while educating mainstream industries about the marijuana and hemp sectors. Chris has been quoted as one of America's foremost cannabis industry analysts by dozens of media outlets, including Harvard Business Review, NPR, CNBC, and the New York Times. He earned an MBA in international business from Regis University. In addition to listening to the episode, you can watch a video of their discussion on our YouTube Channel. And be sure to subscribe to support the podcast! For general information about the podcast, send an email to firstname.lastname@example.org To follow Mitch and the podcast, go to linktr.ee/beinhakerlaw. You can subscribe and listen to episodes on Apple Podcasts, Google Podcasts, Amazon Music, Spotify and most other directories. Please review us whenever possible and thanks for your continued support! Sponsorships and paid guest appearances are available. Connect with us by email or on social media. The Accidental Entrepreneur is brought to you by Beinhaker Law, a boutique business & estates legal practice in Clark, NJ. To learn about shared outside general counsel services and how to better protect your business, visit https://beinhakerlaw.com/fractional-gen-counsel/ Please support our affiliate sponsors (https://beinhakerlaw.com/podcast-affiliates/). Also, support the show and get your own podcast merch! (https://beinhakerlaw.com/podcast-store/) One of One Productions - a New Jersey-based studio, just over the George Washington bridge, that caters to the booming business of podcasting. Be sure to check out the guesting kit that they've created exclusively for our listeners! https://one-of-one-productions.myshopify.com/products/mitchell-beinhakers-guesting-kit North Authentic - NorthAuthentic.com is a conscious hair care marketplace offering the cleanest brands from around the world. Their pro stylists curate only the most fabulous non-toxic hair products. Use our affiliate link for all your purchases! https://shrsl.com/38heu The Healthy Place - Findyourhealthyplace.com has thousands of supplements to help you live a better quality of life; as well as natural solutions for chronic pain, stress, anxiety, depression, sleep and much, much more. Need guidance? Use their Live Chat feature and talk to a Wellness Consultant right on their website. The Accidental Entrepreneur is a trademark of Mitchell C. Beinhaker. Copyright 2018-2021. All rights reserved.
Positioning for Advantage: Techniques and Strategies to Grow Brand Value by Kimberly Whitler About the Book: Most of us have an intuitive sense of superior branding. We prefer to purchase brands we find distinctive―that deliver on some important, relevant dimension better than other brands. These brands have typically achieved positional advantage. Yet few professionals have had the formal training that goes beyond marketing theory to bridge the “theory-doing gap”―understanding the specific techniques and strategies that can be used to create brands that attain positional advantage in the marketplace. Positioning for Advantage is a comprehensive how-to guide for creating, building, and executing effective brand strategies. Kimberly A. Whitler identifies essential marketing strategy techniques and moves through the major stages of positioning a brand to achieve in-market advantage. Introducing seven tools―from strategic positioning concepts to strategy mapping to influencer maps―Whitler provides templates, frameworks, and step-by-step processes to build and manage growth brands that achieve positional advantage. This book presents real-world scenarios, helping readers activate tools to increase skill in creating brands that achieve positional advantage. Brimming with insights for students and professionals alike, Positioning for Advantage helps aspiring C-level leaders understand not only what superior branding looks like but also how to make it come to life. About the Author: Dr. Kimberly A. Whitler is currently the Frank M. Sands Sr. Associate Professor of Business Administration at the University of Virginia's Darden School of Business. Previously, she spent nearly 20 years in general management, strategy, and marketing roles within the consumer packaged goods and retailing industries, managing global, U.S., and Eastern European-based businesses. She spent most of her career at Procter & Gamble and more recently served as the general manager of the Breakfast Division for Aurora Foods, the CMO of David's Bridal, the country's leading bridal apparel retailer, and as an officer of PetSmart, the U.S.' largest pet specialty retailer. She has written over 350 articles as a Forbes senior contributor and has published in Harvard Business Review, MIT Sloan Management Review, The Washington Post, Ad Age, and numerous academic journals and other publications. Her Forbes articles have garnered over 3,500,000 views, and she has been ranked as a Top Five influencer of CMOs, a Top 10 influencer of Tech B2B CMOs, and a Top 100 MarTech influencer. She has been interviewed, cited, or quoted over 2,100 times, including The Wall Street Journal, Bloomberg, The Washington Post, New York Times, NBC, ABC, USA Today, Entrepreneur, Fox Sports, Huffington Post, and a variety of international media outlets. And, interesting fact – she is an avid UVA men's basketball fan! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/positioning-advantage-kim-whitler
Welcome to the What's Next! podcast with Tiffani Bova. This week I am thrilled to bring you this episode of the What's Next! Podcast, an encore of my LinkedIn Live chat with my friend Rita McGrath. Rita is a bestselling author, sought-after speaker, and longtime professor at Columbia Business School. She is also one of the world's top experts on innovation and growth and is regularly published in the Harvard Business Review. She's consistently ranked among the top ten management thinkers in the world and was ranked number one for strategy by Thinkers50. She is the author of the best-selling book, The End of Competitive Advantage, and her most recent book, Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen. I am beyond excited to bring you this episode of the What's Next! Podcast with Rita McGrath! THIS EPISODE IS PERFECT FOR… anyone in business who experienced our most recent, shared inflection point, COVID-19. TODAY'S MAIN MESSAGE… Building a culture that nourishes permissionless excellence and doesn't worry constantly about control can not only facilitate this kind of business, and subsequent customer satisfaction, but can also prepare you to spot strategic inflection points. If you can pick up on key signals when these events are still in their gradual phases, it is your opportunity to take your business to new heights. But, just important to know? Staying flat is not an option. WHAT I LOVE MOST… Rita's Monday Morning Huddle: How might you spend or use just one hour a week differently thinking about your future? Running time: 28:59 Subscribe on iTunes Find Tiffani on social: Facebook Twitter LinkedIn Find Rita online: LinkedIn Facebook Twitter Instagram YouTube Rita's Website
Nir Eyal of NirAndFar talks about how to repair a toxic work culture Episode 400: This is How to Repair a Toxic Work Culture by Nir Eyal of NirAndFar on How to Create A Successful Work Team Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The M.I.T. Technology Review dubbed Nir, “The Prophet of Habit-Forming Technology.” Nir founded two tech companies since 2003 and has taught at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. He is the author of the bestselling book, Hooked: How to Build Habit-Forming Products. In addition to blogging at NirAndFar.com, Nir's writing has been featured in The Harvard Business Review, TechCrunch, and Psychology Today. Nir is also an active investor in habit-forming technologies. Some of his past investments include: Eventbrite, Product Hunt, Pantry, Marco Polo, Presence Learning, 7 Cups, Pana, Symphony Commerce, Worklife (acquired by Cisco) and Refresh.io (acquired by LinkedIn). Nir attended The Stanford Graduate School of Business and Emory University. The original post is located here: https://www.nirandfar.com/toxic-work-culture/ Laika goes beyond integrations. Their platform connects to your everyday applications and applies actual human expertise to a robust software that powers your compliance. OSD listeners get 20% off when joining at Heylaika.com/osd Visit Me Online at OLDPodcast.com Interested in advertising on the show? Visit https://www.advertisecast.com/OptimalStartUpDaily Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Melody Wilding, Executive & Leadership Coach to Sensitive Strivers, Author of TRUST YOURSELF, Keynote Speaker, Imposter Syndrome Expert, and Contributor to Harvard Business Review discusses the STRIVE qualities, tips for overcoming overthinking, and ways to speak up and be more assertive as someone who is sensitive.Request a Custom Workshop For Your CompanyGet Free Access to Over 15 Negotiation GuidesMelody's WebsiteTrust Yourself Stop Overthinking and Channel Your Emotions for Success at Work BookFollow Melody on LinkedInFollow Kwame on LinkedInIf you've been a listener of the show and you've gotten a lot out of our programming, you can click here to Support Negotiate Anything.Kwame Christian with Melody Wilding Support this show http://supporter.acast.com/negotiate-anything. See acast.com/privacy for privacy and opt-out information.
Whether you are just getting started or have been in the entrepreneurial world for a while, there are several assumptions out there that we have been told along the way. Today, Abby interviews @sarahgreencarmichael from the Bloomberg Opinion (and formerly at Harvard Business Review) to dig into debunking the myths we have learned about going part time, taking less pay, and feeling like our corporate jobs are more secure.If you are questioning a transition, this is going to be a good one to tune into!Let's connect!INSTAGRAM: https://www.instagram.com/pursuingherpurpose/MEET SARAH: https://www.bloomberg.com/opinionMEET AMY: http://instagram.com/ameskieferMEET KAT: https://www.instagram.com/kat.herro/ MEET ABBY: http://instagram.com/abbyrosegreen
K.I.S It's not that kind of tutorial, keep it simple.. Hey, y'all! Brent Perry with Business on Purpose. I think there are times that we can overthink our businesses. Our strategies, our processes, our employees' production, our sales, you name it... we can overthink it. An article written in the Harvard Business Review written by Melody Wilding, states, “Deliberation is an admirable and essential leadership quality that undoubtedly produces better outcomes. But there comes a point in decision making where helpful contemplation can turn into overthinking. To stop the cycle of thinking too much and drive towards better, faster decisions you can: Wilding suggests. Put aside perfectionism, right-size the problem, leverage the underestimated power of intuition, limit the drain of decision fatigue, and construct creative constraints. I remember planning out the proposal to my wife. I spent weeks going through different plans and ideas. It had to be special. I wanted it to be perfect. The wheels were turning. It felt like it was all I could think about. And a couple of weeks into the planning of the big day, I noticed... I was way overthinking this moment. I'm talking about the actual moment of the proposal. I had stopped thinking about what this moment stood for, the fact that I was going to ask the person I wanted to spend the rest of my life with, to marry me. I still felt that way, and yes, we are happily married to this day... but in that moment I took my eyes off the big picture. It became about one singular moment that I felt had to be just perfect. And in reality, that wasn't even the point. Did Alissa deserve a great gesture in the proposal, yes... did she care about how grand the gesture was... no. I had to put aside perfectionism for a minute, and go back to telling myself what this moment was really about, and what it represented. It puts the proposal into perspective, and helped me make it our special moment. So, are you overthinking in your business? Again, let's go back to the quote from the Harvard Business Review… “But there comes a point in decision making where helpful contemplation can turn into overthinking.” There is a balance after all. As a small business owner, if you're not thinking and planning in your business, who is? But don't get trapped into overthinking some of your decisions. A couple of suggestions: 1. Go back to your vision story! As we say at Business on purpose, “Vision is historic, vision is necessary, vision is powerful and when vision is absent it leads to chaos.” 2. Review your core values. A lens through which powerful decisions should be made. 3. Trust the accountability in your life. This can be a coach, a teammate, your spouse, a mentor, a group like a mastermind. These are just a few simple ideas to help you keep it simple in moments you feel yourself start to take your eye off the big picture. Your business is important, and decisions need to be made everyday. Some of this requires you to do work on the front end (i.e. create or update your vision, writing out your unique core values, etc). But you will be thankful for the time in the long run as you begin to K.I.S. (keep it simple). Thanks for listening. If you haven't done so already, subscribe to our Podcast, and/or our YouTube channel.
Have you been feeling burned out over the last handful of months? Well, you are not alone. We live at a time that is extraordinarily challenging, yet exciting. This has caused many to freak out, or feel blown out or burned out. Our guest today, Jennifer Moss, calls what has been happening a “Macro Stress Event”. In this episode of Follow Your Different, we explore the Burnout Epidemic and more. Jennifer Moss is the author of the brand-new number one bestseller Burnout Epidemic: The rise of Chronic Stress and how we can fix it. She has an extraordinary point of view on the matter, particularly on how to transform this stress experience into what she calls a post-traumatic growth. We get into what are the real causes of burnout, and what organizations can do to prevent it. There's also the idea of building an anti-burnout strategy based on prevention, and not offering them after the fact. We also discuss why traditional wellness initiatives seem to fall short these days. Jennifer Moss and Working on Happiness Jennifer Moss has always worked on the domain of happiness. Which makes it seem weird that she is talking about burnout, which is the direct opposite of it. Though according to Jennifer, happiness and unhappiness go hand-in-hand. “You can't actually experience an increase in happiness set point, unless you've gone through some sort of challenge in your life that gives you that ability to experience resilience and rebound.” – Jennifer Moss Having the Right Mindset is the Key For Jennifer, this experience came from seeing his husband come back from being acutely paralyzed to recovering remarkably well in an unanticipated rate. A huge part of this was that athletes go through an incredible amount of psychological fitness training very early on in their lives. They go through that process of learning how to rebound, how to deal with loss, how to have emotional flexibility. All these things that actually lead to high levels of happiness, and be able to have post traumatic growth moments after they go through these pretty serious things. “Part of what we noticed when Jim was in the hospital rehabbing was that this attitude played a big role in his healing. So six weeks later, he was walking out of the hospital. They had said, he may not ever walk again, or then it was a year, yet he's walking out after six weeks. So it sort of became our mindset shift at that point to understand what it was that that contributed to that healing.” – Jennifer Moss Prevention is Better than Cure With this shift of mindset, Jennifer and her husband founded Plasticity Labs, and worked on the happiness space and how to help companies further develop theirs in the workplace. Though Jennifer noticed that they were working with companies that already have good happiness spaces and burnout prevention strategies in place. They just needed to improve on it and take it to the next level. But what about those companies who didn't have any semblance of one, and are burning out their employees left and right? Which is why she wanted find a way to let such businesses and companies know how to prevent burnout from happening in the first place, rather than having to put the fires down later. To hear more from Jennifer Moss and how to prevent burnout for yourself and your team, download and listen to this episode. Bio Jennifer Moss is a Harvard Business Review contributor and nationally syndicated radio columnist. She also sits on the Global Happiness Council—a small group of leading scientists and economists that support the UN's sustainable goals related to global well-being and the Annual Global Happiness Policy Report. Prior to this, Moss worked in Silicon Valley, eventually joining Barack Obama's California social team during his historic presidential campaign. To acknowledge her contributions to business and public service, Moss was named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year,