Podcasts about Harvard Business Review

My guest today is Bonnie Low-Kramen. Bonnie is one of the most respected voices in the field of executive and personal assistant training, having taught in 14 countries and worked with organizations, including Google, Amazon, Microsoft, the Wharton School, and even the British Parliament. But what makes Bonnie's perspective so fascinating is where it all began. For 25 years, she served as the personal assistant to Academy Award-winning actress Olympia Dukakis, giving her a front row seat to leadership, human behavior, communication, trust, pressure, and what really makes people thrive at work or walk away from it. She's the author of the book Staff Matters: People-Focused Solutions for the Ultimate New Workplace and Be the Ultimate Assistant. Her TEDx talk is titled The Real Reasons People Quit, and her insights have appeared in both Harvard Business Review and Forbes. But this is not just a conversation about assistance. It's a conversation about leadership, about respect, about culture, about the people behind the people and the invisible glue that holds organizations together while everyone else is busy chasing the next shiny AI headline. Bonnie brings something we could all use a little more of: real-world perspective from someone who understands that no technology will ever replace the value of deeply human work.

#266: Austen Allred is a technology entrepreneur, education innovator, and Y Combinator founder whose work has influenced the national conversation around workforce development, skills-based hiring, and alternative pathways to technology careers. He is the founder and CEO of Gauntlet AI an intensive AI engineering talent platform that partners with employers to identify and develop elite AI-native engineers. Previously, he co-founded Lambda School, later rebranded as BloomTech, one of the most recognized coding academies of the past decade, helping pioneer income-share agreements and raising more than $100 million from leading investors, including GV, Y Combinator, and Stripe.Before founding BloomTech, Allred co-founded the citizen journalism platform Grasswire and co-authored the bestselling growth-marketing book Secret Sauce. His perspectives on entrepreneurship, education reform, and the future of work have been featured in publications including Harvard Business Review, The Economist, WIRED, Fast Company, TechCrunch, and The New York Times. Today, he is widely recognized for his efforts to rethink how top technical talent is trained and deployed in the age of artificial intelligence.

Take charge of your future. Our next group proram starts in September and is limited to 10 people. The Very Early Registration discount (45%) ends on June 21. Learn more here. — Dan Pontefract spent two decades building leadership, culture, and engagement inside high-tech and telecom organizations, and never once thought seriously about age. Then, in his early fifties, he had a wake-up call. It sent him to look under a rock he'd never lifted, where he found “an absolute cavern of issues.” The result is his sixth book, The Future is Grey: The Untapped Value of Age in the Workforce. Dan lays out the coming “bell to bulb” demographic inversion and the risks for organizations ignoring it. For individuals, he reframes the whole arc of a working life, from the language of generations (which he rejects as an ageist cognitive bias) to three universal career eras: Rivers, Rocks, and Rubies. That demographic inversion means experience will become more scarce and valuable. The through-line is don’t retire,  rewire instead. He shares stories of people who kept working or returned to work in a different way, which brings his concept of the “experience dividend” to life. ________________________ Bio Dan Pontefract is a renowned leadership and culture strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations globally, including Salesforce, Amgen, State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, Government of Canada, Manulife, Nutrien, UBC, McGill University, Virgin Media O2, City of Toronto, among others. Dan has firsthand experience in turning leaders and corporate cultures into a competitive advantage. In addition to The Future of Work Is Grey, Dan has written five other books: WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY garnering multiple awards including the Thinkers50 Top New Management Book and the Axiom Business Book Awards Gold Medal. Dan has also written for Forbes, Harvard Business Review, Leader to Leader, The Globe and Mail, Inc., among other outlets. Dan is a renowned keynote speaker who has presented at four TED events and delivered over 600 keynotes. He is an adjunct professor at the University of Victoria and has received over 25 personal awards. Dan’s career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple distinctions. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly’s 100 Most Influential People in HR, PeopleHum’s Top 200 Thought Leaders to Follow, and Inc. Magazine’s Top 100 Leadership Speakers. ___________________________ The Future is Grey: The Untapped Value of Age in the Workforce Website ___________________________ Other Retirement Podcast Conversations You’ll Love The Second Curve of Life – Arthur C. Brooks Design a Phased Retirement – Anna Rappaport Rewirement – Helen Dennis ___________________________ Wise Quotes On Wisdom “Wisdom is to the experience dividend what oxygen is to fire.” On Retiring Retirement “Instead of using the word retire, I very much encourage people to use the word rewire.” On Demographic Shifts “We're shifting from a bell-shaped society to a bulb-shaped society, and it's going to change the talent makeup of your organization very, very soon.” ___________________________ About The Retirement Wisdom Podcast There are many podcasts on retirement, often hosted by financial advisors with their own financial motives, that cover the money side of the street. This podcast is different. You'll get smarter about the investment decisions you'll make about the most important asset you'll have in retirement: your time. About Retirement Wisdom I help people who are retiring, but aren't quite done yet, discover what's next and build their custom version of their next life. A meaningful retirement doesn't just happen by accident. Schedule a call today to discuss how the Designing Your Life process created by Bill Burnett & Dave Evans can help you make your life in retirement a great one — on your own terms. About Your Podcast Host Joe Casey is an executive coach who helps people design their next life after their primary career and create their version of The Multipurpose Retirement.™ He created his own next chapter after a 26-year career at Merrill Lynch, where he was Senior Vice President and Head of HR for Global Markets & Investment Banking. Joe has earned Master's degrees from the University of Southern California in Gerontology (at age 60), the University of Pennsylvania, and Middlesex University (UK), a BA in Psychology from the University of Massachusetts at Amherst, and his coaching certification from Columbia University. In addition to his work with clients, Joe hosts The Retirement Wisdom Podcast, ranked in the top 1% globally in popularity by Listen Notes, with over 2 million downloads. Business Insider recognized Joe as one of 23 innovative coaches who are making a difference. He's the author of Win the Retirement Game: How to Outsmart the 9 Forces Trying to Steal Your Joy.

In this episode Derek Champagne talks with NY Times best selling author Liane Davey. Liane has spent more than 25 years researching and advising teams on how to perform at their best. Known as the “teamwork doctor,” she works with teams from the frontlines to the boardroom, across industries and around the world, from Boston to Bangkok. Through her work with hundreds of teams, including 26 Global Fortune 500 companies (and counting), she has developed a practical, research-backed approach to solving the challenges that prevent teams from working effectively together.Liane is a New York Times bestselling author of You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done and The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track. She is a regular contributor to Harvard Business Review and a sought-after expert for media outlets including CNN, NPR, USA Today, The Globe & Mail, and Forbes. Her work focuses on increasing productivity, strengtheningengagement, developing leaders, and helping teams navigate conflict in healthier, more effective ways.Liane's clients have included Amazon, Walmart, TD Bank, RBC, AMD, MD Anderson, Google, Bayer, KPMG, Aviva, UNICEF, and SONY Interactive Entertainment. While she works across a wide range of industries, she customizes every conversation to reflect the realities of each audience.In Thoughtload, Liane tackles today's most pressing management challenges: over-burdened systems, burned-out teams, and plateauing results. However, contrary to conventional wisdom, Davey argues that the problem is not with out-sized workloads. The root cause of the madness sapping productivity in today's offices is our excessive thoughtload.Thoughtload is the cumulative and often overwhelming burden of increasing cognitive and emotional demands, worsened by decreasing physical and mental energy. In this brilliant, highly prescriptive guide, Davey lays out the steps for reducing thoughtload, so that managers and their teams feel more focused―and get more done.For free resources and to order a copy of Thoughtload visit: Thoughtload.comBusiness Leadership Series Intro and Outro music provided by Just Off Turner: https://music.apple.com/za/album/the-long-walk-back/268386576

Agradece a este podcast tantas horas de entretenimiento y disfruta de episodios exclusivos como éste. ¡Apóyale en iVoox! Una reunión con cliente se gana antes de empezar: en cómo preparas a tu técnico y a tu dirección. Suscríbete a la newsletter semanal aquí → https://eticacomercial.com/newsletter Meter a personas de tu organización en una oportunidad de venta B2B multiplica tus probabilidades de cerrar: hasta un 258% más. Y aun así, 1 de cada 5 ejecutivos se sienta con el cliente sin que el comercial lo haya preparado (Harvard Business Review). En este episodio te cuento cómo preparar a tu preventa, a tu técnico y a tu dirección antes de esa reunión con el cliente. En este episodio aprenderás: - Qué necesita tu técnico antes de entrar: contexto comercial, no producto. - Qué acordar con tu dirección para que entre de apoyo y hable de negocio, de director a director. - Cómo evitar que alguien de tu equipo prometa lo que después no se puede cumplir. - Qué cambia cuando a la reunión vais los tres: tú, el técnico y la dirección. - Por qué la preparación no se delega: el responsable último de la oportunidad eres tú. Cada semana envío una estrategia de ventas con su paso a paso. Suscríbete a la newsletter semanal aquí → https://eticacomercial.com/newsletterEscucha este episodio completo y accede a todo el contenido exclusivo de El Podcast de las Ventas. Descubre antes que nadie los nuevos episodios, y participa en la comunidad exclusiva de oyentes en https://go.ivoox.com/sq/870099

Justin Hale reveals the key to communicating difficult truths while strengthening relationships. — YOU'LL LEARN — 1) How avoiding conflict erodes trust in teams2) How to set expectations that leave no room for misunderstanding3) The mindset shift for calmer conversationsSubscribe or visit AwesomeAtYourJob.com/ep1160 for clickable versions of the links below. — ABOUT JUSTIN — Justin Hale is an author and keynote speaker who has worked with hundreds of organizations worldwide, helping leaders and teams communicate better, elevate productivity, and build healthier cultures. He is the coauthor of the New York Times best seller Crucial Accountability: Proven Skills to Build Trust, Address Disappointment, and Get Results.His research and writing has been published in places like Harvard Business Review, CNBC.com, Fox Business, Bloomberg, and Fast Company. Justin's coaching and advice is also published regularly in the Crucial Skills newsletter.• Book: Crucial Accountability: Proven Skills to Build Trust, Address Disappointment, and Get Results, Third Edition• LinkedIn: Justin Hale• Website: CrucialLearning.com— RESOURCES MENTIONED IN THE SHOW — • App: Note to Self• Book: Getting Things Done: The Art of Stress-Free Productivity by David Allen• Book: Why We Do What We Do by Edward Deci• Past episode: 015: David Allen, The World's Leading Authority on Productivity• Past episode: 482: David Allen Returns with the 10 Moves to Stress-Free Productivity— THANK YOU SPONSORS! — • Shopify. Sign up for your $1/month trial at Shopify.com/awesomepodSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/gender-studies

Harvard Business Review highlighted two studies that point to the importance of humble leaders. One study related to leaders helping their employees return to work after Covid. This study discovered that employees were less likely to consider leaving their employer if their leader was humble – someone who acknowledged personal limitations, was open to learning ... The post The Impact of Humble Leaders appeared first on Unconventional Business Network.

Most real estate agents are looking for more leads when the real opportunity is already sitting in their CRM. In this episode of Best Agent Hacks, Tom Toole breaks down the Harvard Business Review data on follow-up persistence, why most agents quit too early, and the simple strategies top producers use to convert more business without spending more on lead generation. Learn why 6+ attempts are often required just to make contact, how faster response times dramatically improve conversion rates, and the exact "10-6" follow-up framework that can transform your business. If you're serious about increasing your conversion rate and closing more deals, this is a must-watch.

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/academic-life

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/lgbtq-studies

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/public-policy

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/communications

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices

Can I Say That: Your Go-To Guide for Diversity, Equity and Inclusion is your safe space to learn more about diversity, equity and inclusion, and how you can be a force for change. Most DEI books focus on gender, race or the intersection of those two dimensions. This book adopts a broader intersectional lens while also providing concrete tools for allyship.This book is for you if: you want to know more about diversity, equity, and inclusion but don't know where to start; are worried about saying the wrong thing; feel uncomfortable talking about DEI; are worried conversations might escalate or end in conflict; or don't want to be the only one fighting for change. By explaining the common fears we all face about DEI, you'll feel empowered to talk with confidence and take action. Guest: Dr. Poornima Luthra is an author, keynote and Tedx speaker, business consultant, and leading practitioner-academic in the field of talent management and Diversity, Equity, and Inclusion (DEI). As a senior faculty at Imperial Business School and external faculty at Copenhagen Business School, she bridges cutting-edge scholarship with real-world impact. She draws on eighteen years of research, teaching experience, and expertise in the field of talent management and DEI in Asia and Europe. She is the author of Leading Through Bias; The Art of Active Allyship; and Diversifying Diversity, and contributor to Harvard Business Review. Can I Say That? was named as one of the 10 best new management books of 2025. Host: Dr. Christina Gessler is an academic writing coach and editor. She is the creator, producer and show host of the Academic Life podcast. Playlist for listeners: Doing The Work of Equity Leadership For Justice And Systems Change How To Organize Inclusive Events and Conferences What Might Be Transforming HSIs for Equity and Justice Teaching About Race and Racism in the College Classroom Black Women Ivory Tower We Are Not Dreamers Jumping Through Hoops Speaking While Female Leading From The Margins Gay On God's Campus Empathy Takes Action Welcome to Academic Life, the podcast for your academic journey—and beyond! Please join us again to learn from more experts inside and outside the academy, and around the world. Missed any of the 300+ Academic Life episodes? Find them here. And thank you for listening! Learn more about your ad choices. Visit megaphone.fm/adchoices

Keith Ferrazzi is Chairman of Ferrazzi Greenlight and its Research Institute. He is the author of the #1 New York Times bestseller ⁠Who's Got Your Back ⁠and bestsellers like Never Eat Alone, Leading Without Authority, and Competing in the New World of Work. He is a frequent contributor to Harvard Business Review, the Wall Street Journal, Fast Company, Forbes, Inc, Fortune, and other many other publications. He is also the author of a new book, which launches today, called ⁠Never Lead Alone⁠. In his third appearance on ⁠the Elevate Podcast⁠, Keith joined host Robert Glazer to discuss his new book, the move from leadership to teamship, and much more. Thank you to the sponsors of The Elevate Podcast Shopify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠shopify.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Framer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠framer.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Indeed: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠indeed.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ethos Life: ⁠⁠⁠⁠⁠ethos.com/elevate⁠⁠⁠⁠⁠ Keeper Security: ⁠⁠⁠⁠⁠⁠keepersecurity.com/ELEVATE⁠⁠⁠⁠ Fora Travel: ⁠⁠foratravel.com/elevate⁠⁠ Northwest Registered Agent: ⁠⁠northwestregisteredagent.com/elevate⁠⁠ Whatnot: Search "Whatnot" in the app store to download Learn more about your ad choices. Visit megaphone.fm/adchoices

When a workplace is moving a million miles an hour, the natural instinct is to rely solely on technology and efficiency to get things done. Mike Robbins believes this is a missed opportunity. He challenges leaders to prioritize human connection, leaning into the "analog" skills of authentic leadership and vulnerability to build high-performing teams. Joe Mull welcomes Mike to the Boss Better Now podcast for a heartfelt conversation about building stronger and more connected teams. As a former professional baseball player, renowned speaker, and author of five books, Mike draws on a lifetime of teamwork experiences to help leaders cultivate environments where people perform at their best because they feel psychologically safe, valued, and connected. Throughout the discussion, Mike outlines his Authenticity Equation and explains why giving people the space to be honest and imperfect is vital for driving trust in the workplace. He also shares compelling stories from his own life, from getting drafted right out of high school by the New York Yankees to a defining moment with his high school basketball coach, to illustrate the importance of celebrating effort over outcome and modeling the behavior you want to see. In this episode, you'll learn:

What does strategy really mean when the word is everywhere, yet real strategic practice remains so rare?In this solo episode, David Lancefield takes on one of the most overused and misunderstood ideas in business. Drawing on nearly 30 years advising CEOs, C-suite leaders, founders, and leadership teams, he makes the case for a broader, more practical, and more human view of strategy.David explores why strategy so often gets trapped in decks, town halls, and top-level statements, while people across organisations are left unclear on the choices they can make and the contribution they can bring. He argues for a different approach: one that connects strategy with foresight, participation, ecosystems, self-management, and the wise use of AI — and brings it into the everyday moments that shape how we live and lead.If you want to think more clearly, act more intentionally, and raise your strategic game in your organisation, your team, and your own life, this episode will give you a fresh lens and a practical way forward.“Strategy is a practice for everyone, professional or personal.” – David LancefieldYou'll hear about:Why strategy is treated as distant and eliteStrategy defined: choices that move you to betterWhy strategy and execution must stay togetherStrategies that get announced but never translated downWhy more people need confidence to be strategicThe growing importance of foresight within strategyWhat open strategy looks like in practiceWhy ecosystems should shape strategy design and deliveryHow self-managed teams raise the bar for strategyWhere AI helps in strategy and where it doesn'tThe seven daily moments that make or break a dayWhy strategy is a practice for everyoneMore about DavidDavid Lancefield is a strategy and leadership advisor, coach, writer, and speaker who works with CEOs, C-suite executives, and founders at some of the world's top organisations. Over nearly 30 years, he has worked with more than 60 CEOs and hundreds of senior leaders on strategy, leadership, culture, decision-making, and growth.He writes for Harvard Business Review, MIT Sloan Review, strategy+business, Fast Company, and Forbes, and has been quoted in the Wall Street Journal, the Financial Times, The Times, and The Guardian. David is a former senior partner at Strategy&/PwC, a guest lecturer at London Business School, and the author of the newsletter Every Day is a Strategy Day.My resources:Try my High-stakes meetings toolkit (https://bit.ly/43cnhnQ).Take my Becoming a Strategic Leader course (https://bit.ly/3KJYDTj).Sign up to my Every Day is a Strategy Day newsletter (http://bit.ly/36WRpri) for modern mindsets and practices to help you get ahead.Subscribe to my YouTube channel (http://bit.ly/3cFGk1k) where you can watch the conversation.For more details about me:●      Services (https://rb.gy/ahlcuy) to CEOs, entrepreneurs and professionals.●      About me (https://rb.gy/dvmg9n) - my background, experience and philosophy.●      Examples of my writing https://rb.gy/jlbdds).●      Follow me and engage with me on LinkedIn (https://bit.ly/2Z2PexP).●      Follow me and engage with me on Twitter (https://bit.ly/36XavNI).

Michael Shermer speaks with Oxford philosopher Carissa Véliz about the long human desire to know the future—from ancient oracles and astrology to AI, surveillance capitalism, predictive policing, and "data-driven" decision-making. Véliz argues that prediction is rarely neutral: the same machinery that collects personal data also tries to forecast behavior, and once institutions start treating predictions as facts, forecasts can become tools of control. The conversation gets into why privacy matters for democracy, how algorithms can turn human lives into self-fulfilling prophecies, and why extraordinary people often fall outside predictive models. Shermer and Véliz also discuss the limits of science, the replication crisis, crime statistics, effective altruism, utilitarian ethics, and free will. Carissa Véliz is an associate professor at the Institute for Ethics in AI at the University of Oxford. Her first book, Privacy Is Power (Melville House) was an Economist book of the year and has been published in seven languages. Her academic work has been published in The Harvard Business Review, Nature, AI & Society, and The American Journal of Bioethics, among others. Her new book is Prophecy: Prediction, Power, and the Fight for the Future, from Ancient Oracles to AI.

Phil Le-Brun: The Octopus Organization Phil Le-Brun is an executive in residence at Amazon Web Services and a former corporate VP and international CIO at the McDonald's Corporation. He is a sought-after speaker and has been featured in Harvard Business Review, The Wall Street Journal, and The Guardian. He is the co-author with Jana Werner of The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation (Amazon, Bookshop)*. Most of us have gone through some version of a reorg. A lot of leaders have also implemented their own reorgs. Sometimes they work. Many times, they don't. In this conversation, Phil and I discuss what goes wrong with reorgs and how we can do better. Key Points Organizations traditionally looked like the tin man from The Wizard of Oz: perfectly planned, many interchangeable parts, not flexible. An octopus organization adapts, works independently to serve the larger whole, and is innately curious. A reorg that starts with an org chart misses the complex organic connections you are unlikely to fully understand. Prioritize structural stability while building internal flexibility. Nurture the complex informal human networks that deliver value. Be honest about objectives and communicate a reorg early. Engage people by starting with smaller-scale change. Clarify the problem to be solved instead of the structural “answer.” Resources Mentioned The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation by Phil Le-Brun and Jana Werner (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) How to Approach a Reorg, with Claire Hughes Johnson (episode 621) How to Help Employees Handle Tough Moments, with Anthony Klotz (episode 777) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

AI can give you a competent answer. It cannot give you your judgment. The leaders who are using AI well are not the ones replacing their read on the room with it. They are the ones who bring their judgment first and use AI as the tool after. That distinction is the difference between generic output and a decision that sounds like you.   WHAT THIS EPISODE IS ABOUT You are using AI and using it well. And you are still walking away from it feeling like something is missing. That feeling has a name. And it is not a problem with the tool. This episode is about what AI cannot replicate at your level, why it matters more right now than it ever has, and the one shift that changes everything you get back from it.   INSIDE THE EPISODE The gap you have already felt but not named You have noticed it. I name it.   Knowledge versus judgment They are not the same thing. The difference is everything at your level.   The shortcut that is costing you I share a personal example. You will recognize yourself in it.   What it looks like when you go in with your judgment first This is the shift. And it changes what you get back.   What I am building with clients right now AI that is actually trained on you. There is a difference between a tool and a tool that knows your wiring.   WHAT TO TAKE WITH YOU There is a name for what AI cannot give you. It is not a soft skill and it is not a mindset. Press play. The shortcut feels efficient. I talk about what it is quietly costing you at your level. The leaders who are using AI well are doing one thing differently before they ever open a prompt.   SIT WITH THIS When you go to AI for an answer, are you bringing your judgment with you, or are you waiting for AI to give you one?   MENTIONED IN THIS EPISODE The Friction Factor is the research report I referenced in this episode. It pulls from over 60,000 leaders across Gallup, Harvard Business Review, and McKinsey and names something happening at the senior level that nobody is talking about out loud. If anything I said today sounds familiar, this is where you start. Download the Friction Factor   The Invisible Weight is my free private audio series for leaders carrying more than they should have to right now. Six episodes. Straight to your phone. Listen here   Enjoyed the Episode?  If this resonated, here is how to help more leaders find it:  ✅ Share it with a leader in your world who needs to hear this.  ✅ Leave a quick rating and review so more people can find A Leader's Purpose.  ✅ Subscribe so you never miss an episode.   You already have what it takes. This is where you get to remember that.   Find me: LinkedIn: @tamiimlay  Instagram and Facebook: @tamimariecoaching  Email: tami@tamimariecoaching.com  Website: www.tamimariecoaching.com Ready to go deeper?  Book your Aligned Leadership Audit: tamimariecoaching.com/call For more information on the song: Guitalele's Happy Place by Stefan Kartenberg (c) copyright 2017 Licensed under a Creative Commons Attribution (3.0) license. https://dig.ccmixter.org/files/JeffSpeed68/56194 Ft: Kara Square (mindmapthat) Copyright Daily Choosing Joy LLC 2026  

Be intentional. Design Your New Life in Retirement. Our next groups start in September. The very early registration discount ends June 21st. Learn more. What if everything you've been told about retirement is quietly working against you? John Coleman has spent his career around money and purpose, which makes his message all the more striking: money is a tool, not the point. In his new book, Good Money: Six Steps to Building a Financial Life with Purpose, he rethinks personal finance around human flourishing, and one of his steps reframes retirement itself: save for freedom, not retirement. We explore why the conventional retirement script, a withdrawl into pure leisure, carries real costs to meaning, community, and health; how continued, self-directed work changes both the math and the meaning of your plan; why your worth is never your net worth; and how to design your next chapter deliberately. It's a conversation that bridges the financial and non-financial sides of retirement, looks at retirement and purpose, and gives you a fresh way to think about what comes next. John Coleman joins us from Atlanta. ________________________ Bio John Coleman is the author of Good Money: Six Steps to Building a Financial Life with Purpose and The HBR Guide to Crafting Your Purpose. He is Co-CEO of Sovereign's Capital. He has prior professional experience at McKinsey Company, Invesco, and Bridgewater Associates, among others. He's active in his community, with current or prior experience on the boards of Teneo, the Heritage Foundation, Berry College, the DeKalb County School System, the Georgia Student Finance Commission, the Georgia Charter Schools Association, and the Georgia Independent College Association. He's been recognized as a Term Member at the Council on Foreign Relations, a Presidential Leadership Scholar, and as one of both Georgia Trend's and the Atlanta Business Chronicle's “40 Under 40.” A frequent contributor to Harvard Business Review, John and his work has been featured in Forbes, the Washington Post, the New York Times, the Financial Times, and the LA Times among other publications. He's previously published Passion & Purpose and How to Argue Like Jesus. John is an MBA graduate with High Distinction from the Harvard Business School, where he was Class Day Speaker and a Dean's Award Winner for leadership and service. And he's an MPA graduate of the Harvard Kennedy School, where he was a George Fellow and a Zuckerman Fellow. John lives in Atlanta with his wife Jackie, their four young children. _______________________ For More on John Coleman Good Money: Six Steps to Building a Financial Life with Purpose _______________________ Retirement Podcast Conversations You’ll Also Love How to Flourish…in Retirement – Daniel Coyle Mattering…in Retirement – Jennifer Breheny Wallace The Good Life – Marc Schulz, PhD How to Live a Meaningful Life – Dave Evans ______________________ Wise Quotes On Retirement “In general, I'm opposed to the idea of retirement…People are made for meaning, they're made to deploy their talents in productive ways…The frame I encourage people to take is that they're saving, not so that they have enough that they can withdraw from the world, but saving so that they have the buffer to engage the world in the way that they want to at the pace that they want to.” On Money “Breaking the hold that money has on us, making sure it's a tool, not a totem, is one of the very first mindsets that people need to adopt…Money isn't intrinsically good. Money is good only in so much as you use it for things that build flourishing in your lives and the lives of others.”  On Identity “Too often we fall into making our identity the things that are easiest to measure rather than things that are most important.” On Purpose “I believe purpose is a thing that's built, not found. It's crafted, it's not found.” __________________________ About The Retirement Wisdom Podcast There are many podcasts on retirement, often hosted by financial advisors with their own financial motives, that cover the money side of the street. This podcast is different. You'll get smarter about the investment decisions you'll make about the most important asset you'll have in retirement: your time. About Retirement Wisdom I help people who are retiring, but aren't quite done yet, discover what's next and build their custom version of their next life. A meaningful retirement doesn't just happen by accident. Schedule a call today to discuss how the Designing Your Life process created by Bill Burnett & Dave Evans can help you make your life in retirement a great one — on your own terms. About Your Podcast Host Joe Casey is an executive coach who helps people design their next life after their primary career and create their version of The Multipurpose Retirement.™ He created his own next chapter after a 26-year career at Merrill Lynch, where he was Senior Vice President and Head of HR for Global Markets & Investment Banking. Joe has earned Master's degrees from the University of Southern California in Gerontology (at age 60), the University of Pennsylvania, and Middlesex University (UK), a BA in Psychology from the University of Massachusetts at Amherst, and his coaching certification from Columbia University. In addition to his work with clients, Joe hosts The Retirement Wisdom Podcast, ranked in the top 1% globally in popularity by Listen Notes, with over 2 million downloads. Business Insider recognized Joe as one of 23 innovative coaches who are making a difference. He's the author of Win the Retirement Game: How to Outsmart the 9 Forces Trying to Steal Your Joy.  

Executives are convinced their teams are embracing AI. Frontline employees are doing the opposite. And you, the middle manager, are absorbing the pressure from both directions with no clear playbook. Dr. Janel Anderson breaks down exactly why this gap exists, backed by Harvard Business Review research showing a 45-point perception gap between what executives believe and what employees are actually doing. She then walks through three specific moves: reframing the problem upward as change management rather than tech deployment, closing the perception gap by surfacing your team's real fears in a direct conversation, and shrinking the ask to something specific and completable. If you are managing a team through AI adoption right now, this episode gives you a framework you can use in your next one-on-one. Find show notes at https://janelanderson.com/271

The Learning Leader Show with Ryan Hawk www.LearningLeader.com New Book - The Price of Becoming www.LearningLeader.com/Becoming Ron Friedman is a psychologist and researcher who has spent his career studying what separates great teams from average ones. His research, which has surveyed thousands of professionals across dozens of industries, became the second most-read article in Harvard Business Review history. He is the author of three books, including his latest, Superteams: The Science and Secrets of High-Performing Teams. This is brought to you by Insight Global. If you need to hire one person, hire a team of people, or transform your business through Talent or Technical Services, Insight Global's team of 30,000 people around the world has the hustle and grit to deliver. Key Learnings Ron's dad threw himself into impossible challenges and taught his family the dignity of hard work. A physician in Israel, he didn't want his son in the army, so he picked up the phone and started dialing hospitals in New York City until he landed a job at NYU. He pulled his family out of a country he knew, didn't speak the language fluently, and succeeded anyway. Ron dedicated Super Teams to him. He recently passed away. Only 8% of teams qualify as super teams. Ron's team polled thousands of workers and asked two questions: How effective is your team at meeting its goals? And how does it compare to others in your industry? Super teams hit the perfect score. The only office amenity that statistically drives performance: quiet space for focused work. Not the gym. Not the ping-pong table. Most offices are an attentional war zone. That's why people prefer working from home. How a team works matters more than where a team works. Remote, hybrid, in-office. The data shows none of those predict performance. Intention does. Don't make meetings the default. Make them the last resort. Super teams are 50% better at avoiding unnecessary meetings and 54% less likely to schedule recurring ones. Recurring meetings are insidious. Once they're on the calendar, removing one feels like breaking up with someone. So they just live there forever. Ron's rule: no decision, no meeting. Have a question? Pick up the phone. Have an update? Record a video or send an email. Don't pull people away from their work. The average worker loses 18 hours a week to meetings. And another 11 hours to messages. That's three-quarters of the week gone before they've achieved a single task. Meeting-free days cut stress in half and increase productivity by 71%. People go home feeling satisfied because they were able to actually do the work. Three pillars of super teams: They get more done by managing time, energy, and attention. They don't just collaborate. They actively make each other better. They're never satisfied. They're constantly building skills and improving. Recovery isn't passive. Scrolling Instagram or binging Netflix helps you wind down, but it doesn't restore your energy. Mastery experiences do. Learn a new song. Try pickleball. Cook a new recipe. When leaders recover, their teams perform better. A well-rested leader shows up in a positive mood. That mood lifts the team. Investing in your own recovery isn't selfish. It moves your team forward. The best leaders support their people's side hustles. Not because they assign them, but because their people feel they have permission to grow outside the job. That's a signal you care about the person, not just the output. Three factors predict trust in a leader: competence, caring, consistency. Any one of them breaks down and trust breaks down. "How was your weekend?" is lame. Be specific. Ask about the kid's soccer game by name. Specificity proves you actually thought about the person. People need to be appreciated for who they are, not just what they do. That's how they feel cared for. The top three characteristics of toxic teammates: unreliable, bad attitude, and arrogant. The top three characteristics of the best teammates: knowledgeable, dependable, and a good communicator. Notice what's not on the list. Funny. Good listener. Caring. Those are nice-to-haves. They don't move the team forward. The best teammates make excellence the norm. On super teams, 94% say their teammates motivate them to do their best work. On super teams, 82% say they feel worse about letting down their teammates than their manager. When people know their teammates are counting on them, they work harder. Constant togetherness is not collaboration. The Succession writers' room cycled between solo writing and group critique. Real collaboration protects focus time first. Brainwriting beats brainstorming. Have people generate ideas alone first, then bring them to the room. You get higher quantity and higher quality ideas. 97% of feedback fails to lift performance. Over a third actively makes it worse. What does the 3% do differently? Focus on one thing at a time. Future-oriented, not past-oriented. Top performers want to know what they did wrong. Confidence allows them to absorb criticism and correct it. Most people aren't there. Gauge the feedback to the person. Great football coaches give feedback differently to the quarterback than the lineman. Know your people. Adjust your approach. Comedians get better at the Comedy Cellar because of what happens next door. Seinfeld, Chappelle, and Schumer gather at the Lemon Tree Cafe after sets to critique each other. Ryan calls it the "see it, say it" mentality, an ethos his teammate Geron Stokes brings every day. Great compliment, say it. Falling short of the standard, say it. The best teammates care enough to tell you how you can improve. Ron's champagne moment a year from now: his 19-year-old daughter landing a finance internship she earned on her own. Reflection Questions What's your recurring meeting that should be a breakup conversation? When was the last time you asked a teammate something specific about their life, by name? Or are you defaulting to "how was your weekend?" What's your version of the Comedy Cellar's Lemon Tree Cafe? Who do you go to for the candid feedback that makes you better? More Learning #422: Ron Friedman - How to Reverse Engineer Excellence #535: Geron Stokes - Maximizing People #647: Tim Ferriss - Effectiveness Over Efficiency Podcast Chapters 00:00 The Price of Becoming - Pre-Order Now! 01:09 Meet Ron Friedman 02:41 Ron's Dad and the Dignity of Hard Work 03:47 Two Workplaces, Two Cultures, One Lesson 06:01 The Super Teams Methodology 07:13 The Only Office Amenity That Drives Performance 08:50 How a Team Works Matters More Than Where 13:06 The Three Pillars of Super Teams 16:11 Meeting Guidelines That Actually Work 18:42 The Power of Meeting-Free Days 22:23 Why Guidelines Beat Rules 23:40 Side Hustles, Recovery, and the Goldman Sachs CEO Who DJs 28:53 The Three Factors of Trust: Competence, Caring, Consistency 30:13 Why "How Was Your Weekend?" Is Lame 31:02 Get Specific or Don't Bother 31:22 The Manager Who Asked About Miranda by Name 32:08 The Spreadsheet for Remembering People 33:09 What Makes a Toxic Teammate 35:05 Chevy Chase and the Cost of Burning Bridges 35:52 The Best vs. Worst Teammate Traits 37:08 How Tom Brady Lifted an Entire Organization 38:06 Why Super Teams Hold Each Other Accountable 39:39 Inside the Succession Writers' Room 40:46 Brainwriting Beats Brainstorming 41:41 The Candid Feedback Culture That Drives Improvement 43:06 Painting in Red: The Power

Superteams: The Science and Secrets of High-Performing Teams by Ron Friedman https://www.amazon.com/exec/obidos/ASIN/198218633X https://Superteamsquiz.com/superteams-masterclass Ronfriedmanphd.com The ultimate playbook for building high-performing teams, packed with counterintuitive insights, surprising science, and real-world lessons from the most comprehensive study of elite groups ever conducted. What do the best teams do differently? To find out, award-winning social psychologist Ron Friedman surveyed thousands of teams and pinpointed the precise habits that separate the best from the rest. The results upend everything we think we know about teamwork. It turns out that the most successful teams aren’t the ones that collaborate most, get along best, or put in the longest hours. What really sets them apart is the way they manage their energy and attention, bring out the best in one another, and keep improving over time. Blending eye-opening discoveries with unforgettable stories, Superteams takes you inside the writers’ room of Succession and Bridgerton, the recording studio of ABBA and Fleetwood Mac, the kitchens of Michelin-starred restaurants, the laboratories of Nobel Prize–winning scientists, the locker rooms of NBA and NFL teams, and the boardrooms of the world’s most innovative companies. You will learn: -A simple rule that instantly cuts meeting time in half -How the best teams make focus easier, not harder -The one question that makes team decisions up to 30% smarter -The only office perk that improves performance (spoiler: it’s not coffee) -How personal productivity hacks make teamwork harder -Why feeling like the smartest person in the room is a red flag -Why top performers care more about disappointing their peers than their boss -How the best teams avoid burnout without working fewer hours -The science of truly restorative breaks, evenings, and vacations -How to build a team that keeps getting better (even when you’re not in charge) Smart, insightful, and relentlessly practical, this is your science-backed guide to turning your team into a Superteam. About the author Ron Friedman, PhD, is an award-winning psychologist who helps leaders build high-performing teams. He is the bestselling author of The Best Place to Work and Decoding Greatness, and the founder of Superteams, Inc., where he delivers keynotes, workshops, and executive advisory to senior leaders around the world. An expert on human motivation, Friedman has served on the faculties of the University of Rochester, Nazareth College, and Hobart and William Smith Colleges. He contributes regularly to Harvard Business Review, and his work has been featured in The New York Times, Financial Times, Bloomberg, NPR, CBS, FOX, NBC, Fast Company, The Washington Post, Forbes, and Inc.

Dans cet épisode, je reçois Benjamin Kayser, cofondateur et partenaire de Teampact, ancien talonneur professionnel pendant 16 ans (Stade Français, Leicester Tigers, Clermont), pour une conversation sur ce que le sport de haut niveau apporte concrètement aux équipes fondatrices de startups en matière de leadership, cohésion d'équipe et performance humaine.Nous avons parlé :De sa découverte du rugby à Hong Kong à 11 ans, ramasseur de balles lors du Sevens où jouait Jonah Lomu, et de ce que la diversité des profils dans le rugby lui a appris sur la force collectiveDe son record : joueur ayant perdu le plus de finales de Coupe d'Europe de l'histoire, et de comment la philosophie "empty your tank" construit une résilience durable sans regretsDe sa reconversion par itération : refus du coaching à Clermont, MBA à Oxford, et les raisons pour lesquelles les athlètes de haut niveau n'ont pas qu'une seule chance de réussir leur transition professionnelleDe la statistique Harvard Business Review qui a fondé Teampact : 65% des échecs de startups en early stage ont une origine humaine, burn-out de fondateurs, conflits d'équipes, incapacité à retenir le talent cléDu feedback comme pratique quotidienne dans le sport de haut niveau : GPS, débriefs collectifs, tableaux de performance en salle de muscu avec le niveau "Wrong Club", vs la performance review annuelle dans les entreprisesDe la méthodologie de due diligence humaine de Teampact : questionnaires sur la self-awareness, le narcissisme, la coachabilité et l'alignement des valeurs, comparés entre fondateurs et équipes pour mesurer l'écart de perceptionDu rôle de Nikola Karabatic, Raphaël Varane et Amath M'Baye comme venture partners de TeamPact : comment ces trois athlètes de haut niveau s'impliquent concrètement dans l'accompagnement des équipes fondatrices, au-delà de la caution symboliqueDu warmth comme levier de confiance et de performance sous-utilisé dans les organisations, et de la différence entre sécurité psychologique et harmonie de façadeUne conversation rare sur ce que les vestiaires de haut niveau ont compris des dynamiques humaines que les équipes de startups ignorent encore trop souvent.Liens utiles:Benjamin Kayser: https://www.linkedin.com/in/benjamin-kayser-02a662171/?locale=enTeampact Ventures: http://www.teampact.ventures***************************Cet épisode est produit et animé par Solenne Niedercorn, fondatrice de Finscale.

Dr. Anthony Klotz discusses how to manage the big and small moments that make us question our next career moves.— YOU'LL LEARN — 1) How the pandemic fundamentally altered our relationship with work2) Why doing nothing is often your best solution 3) How to find more satisfaction in a job you're stuck in Subscribe or visit AwesomeAtYourJob.com/ep1158 for clickable versions of the links below. — ABOUT ANTHONY — Dr. Anthony Klotz is a professor of organizational behavior at the UCL School of Management in London. Known for predicting a global labor shift and dubbing it the Great Resignation, Klotz writes for Harvard Business Review and The Wall Street Journal, and his research is regularly published in leading management journals. He has discussed the current and future state of work with media outlets, including The New York Times, BBC, and CNN, and with executive teams at Fortune 100 firms.• Book: Jolted: Why We Quit, When to Stay, and Why It Matters• Email: a.klotz@ucl.ac.uk• LinkedIn: Anthony Klotz• Website: AnthonyKlotz.com— RESOURCES MENTIONED IN THE SHOW — • Study: “Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts.” by J. Greenberg• Book: Asking: A 59-Minute Guide to Everything Board Members, Volunteers, and Staff Must Know to Secure the Gift by Jerold Panas• Book: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara• Book: The Log from the Sea of Cortez by John Steinbeck• Past episode: 346: Seizing Career Opportunities with AstroLabs' Muhammed Mekki— THANK YOU SPONSORS! — • Shopify. Sign up for your $1/month trial at Shopify.com/awesomepodSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This episode is a must-listen for advisors—male or female—who want to better serve women clients, build a sustainable and profitable practice, and protect themselves through industry consolidation. Cary brings honesty, hard-won lessons, and practical frameworks throughout. About the guest: Cary Carbonaro is a Certified Financial Planner™, author, and nationally recognized women-and-wealth expert. A frequent media commentator and keynote speaker (20–25 engagements a year), she specializes in serving high-earning women and demystifying wealth management for female clients. Topics covered: The Invest in Women conference and the value of stepping outside your “ecosystem,” Cary's Goldman Sachs acquisition story, client ownership and self-sourcing, measuring practices on profitability over AUM, the women's wealth gap, menopause and HRT as planning conversations, the “female-friendly practice” quiz, and how Cary protects her time and well-being. Mentioned in this episode: Cary's book on women and wealth; the McKinsey study (2015) on women controlling two-thirds of U.S. wealth by 2030; Harvard Business Review study on financial services being the least sympathetic industry to women; Investopedia's 2019 advisor rankings.       **This is the Optimized Advisor Podcast, where we focus on optimizing the wellbeing and best practices of insurance and financial professionals. Our objective is to help you optimize your life, optimize your profession, and learn from other optimized advisors. If you have questions or would like to be a featured guest, email us at optimizedadvisor@optimizedins.com Optimized Insurance Planning

What if the biggest threat to your strategy isn't a competitor, a budget cut, or AI?What if it's busyness?In this Sharp Cut, Marc Binkley and Vassilis Douros tackle one of marketing and leadership's biggest comfort blankets: the belief that activity equals progress.Drawing on the work of Roger Martin, Richard Rumelt, Michael Porter, Henry Mintzberg, and decades of research in strategy, psychology, and organizational behaviour, they explore why so many companies mistake plans, initiatives, and corporate buzzwords for actual strategy.The conversation unpacks:Why strategy is fundamentally a series of choicesHow organizations become trapped in the illusion of progressWhy indecision is often the most common strategic outcomeThe hidden cost of strategic ambiguityWhat B2B buying behaviour can teach us about leadershipWhy marketing departments produce more content than ever while achieving less impactHow AI accelerates both good strategy and bad strategyThree practical actions leaders can take immediately to make better strategic decisionsThis episode is ultimately about one uncomfortable truth:Most organizations don't have a strategy problem.They have a choice problem.And until they're willing to make difficult choices, strategy remains little more than activity wearing a strategy costume.TakeawaysMost strategies presented are often just lists of initiatives.Real strategy involves making explicit choices and trade-offs.Indecision can be a strategy, but it's not an effective one.Ambiguity can be useful short-term but harmful long-term.Fluffy language often indicates a lack of real strategy.Marketing and strategy should be aligned for effectiveness.The say-do gap reflects a disconnect in organizational goals.AI can exacerbate existing strategic issues if not managed properly.Effective strategy requires clear, actionable frameworks.Leaders must be willing to make specific, falsifiable choices.Chapters00:00 - The Illusion of Strategy03:13 - Defining Real Strategy05:49 - The Challenge of Decision-Making08:49 - Indecision as a Strategy11:59 - The Role of Ambiguity in Strategy14:50 - The Cost of Fluffy Language17:48 - Marketing and Strategy Alignment21:04 - The Say-Do Gap in Organizations23:52 - The Impact of AI on Strategy27:03 - Practical Steps for Effective StrategyReferencesCappellaro, G., Compagni, A., & Vaara, E. (2021). Maintaining strategic ambiguity for protection: Struggles over opacity, equivocality, and absurdity around the Sicilian Mafia. Academy of Management Journal, 64(1), 1–37.Dixon, M., & McKenna, T. (2022). The JOLT effect: How high performers overcome customer indecision. Portfolio.Drucker, P. F. (1967). The effective executive. Harper & Row.Eisenberg, E. M. (1984). Ambiguity as strategy in organizational communication. Communication Monographs, 51(3), 227–242.Hurman, J. (2024). The case for creative effectiveness. Cannes Lions / WARC.Kantar. (2024). How optimized touchpoint planning drives brand growth. Kantar Insights.Kapero. (2024). Channels and content: The state of the marketing department. Kapero Management Consultants.Kim, W. C., & Mauborgne, R. (2005). Blue ocean strategy: How to create uncontested market space and make the competition irrelevant. Harvard Business Review Press.Lafley, A. G., & Martin, R. L. (2013). Playing to win: How strategy really works. Harvard Business Review Press.Martin, R. L. (2020, October 5). The role of management systems in strategy. Roger Martin Substack. https://rogerlmartin.substack.comMartin, R. L. (2021, April 19). It's time to accept that marketing and strategy are one discipline. Medium. https://rogermartin.medium.comMartin, R. L. (2023, January 23). Being ‘too busy' means your personal strategy sucks. Roger Martin Substack. https://rogerlmartin.substack.comMartin, R. L. (2026, March 16). Becoming an AI-augmented enterprise. Roger Martin Substack. https://rogerlmartin.substack.comMintzberg, H. (1973). The nature of managerial work. Harper & Row.Mintzberg, H. (1987). The strategy concept I: Five Ps for strategy. California Management Review, 30(1), 11–24.Morgan, A. (2024). The cost of dull. Cannes Lions / System1 Research.Porter, M. E. (1996). What is strategy? Harvard Business Review, 74(6), 61–78.PwC. (2025). 28th annual global CEO survey: Reinvention on the edge of tomorrow. PricewaterhouseCoopers.Rush. (1980). Freewill [Song]. On Permanent Waves. Anthem / Mercury Records. (Lyrics by Neil Peart.)Rumelt, R. P. (2011). Good strategy, bad strategy: The difference and why it matters. Crown Business.Strategic ambiguity systematic review (Authors, 2025). Strategic ambiguity: A systematic review, a typology and a dynamic capability view. Management Decision, 63(13), 123–xx. [Full citation TK once confirmed]Turner, M. (2024). How buyable B2B emotions unlock $19 trillion in category growth. LinkedIn / The B2B Institute.WARC. (2026). The Multiplier Playbook. WARC.Waytz, A. (2023, March-April). Beware a culture of busyness. Harvard Business Review.Wilson, T. D., Reinhard, D. A., Westgate, E. C., Gilbert, D. T., Ellerbeck, N., Hahn, C., Brown, C. L., & Shaked, A. (2014). Just think: The challenges of the disengaged mind. Science, 345(6192), 75–77.

How can leaders design work experiences that people don't just tolerate but truly love? Kevin talks with Marcus Buckingham about why love may be the most powerful force in business and why leaders need to take it seriously to create lasting behavior change. Marcus explains that leaders are experience makers, and the best outcomes come when employees and customers have "five" experiences, not merely good or acceptable ones. He introduces the five feelings that help create love at work: control, harmony, significance, warmth of others, and growth, showing how each helps people feel more fully themselves and more connected to the experience. Kevin and Marcus also discuss why many well-intentioned leadership efforts feel hollow when they skip the foundational feelings, how organizations can design love into everyday interactions, and why AI should support (not replace) the human elements that create trust, empathy, and connection. Marcus' Story: Marcus Buckingham is the author of Design Love in: How to Unleash the Most Powerful Force in Business. For over twenty-five years, he has been the world's leading researcher on strengths, engagement, and human performance. He began his career at Gallup and was the co-creator, with Donald O. Clifton, of StrengthsFinder. He is also the New York Times–bestselling author or coauthor of many books, including First, Break All the Rules; Now, Discover Your Strengths; StandOut 2.0; Nine Lies about Work; and Love + Work. He has two of Harvard Business Review's most circulated, industry-changing cover articles and has been the subject of in-depth profiles in The New York Times, Wall Street Journal, USA Today, Forbes, Fortune, Fast Company, TODAY, and The Oprah Winfrey Show. https://www.youtube.com/c/MarcusBuckinghamTV Looking to Develop Stronger Leaders? Want help developing the leaders in your organization? Reach out to explore how the Kevin Eikenberry Group can support your team at info@kevineikenberry.com.  Book Recommendations First Break All the Rules — Marcus Buckingham & Curt Coffman Now Discover Your Strengths — Marcus Buckingham & Donald O. Clifton StandOut 2.0 — Marcus Buckingham Nine Lies About Work — Marcus Buckingham & Ashley Goodall Love + Work — Marcus Buckingham Design Love In — Marcus Buckingham An Intimate History of Humanity — Theodore Zeldin Sapiens — Yuval Noah Harari Guns Germs and Steel — Jared Diamond Like this? Solving the Culture Puzzle with Mario Moussa and Derek Newberry The Power of Embracing Life's Difficult Journeys with Payam Zamani Love as a Change Strategy with Mohammad Anwar

Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.comEvery meeting you lead is also a reputation event—and a leadership audition: people leave judging not only the meeting, but you. This episode of 97% Effective takes aim at the mother of all time sinks at work: meetings. Host Michael Wenderoth speaks with Chris Fenning about his latest book, Effective Meetings: Great Results, Less Pain, Every Time. They cover the practical essentials — how to open a meeting, keep it on track, and manage people who derail it — but also the issues most leaders avoid: the silent reputational hit you take when you run a bad meeting, why AI can summarize meetings but cannot fix the human judgment behind them, and when the best meeting is no meeting at all. If people quietly complain about meetings in your company — or, let's be honest, the ones you run — this episode will give you practical ways to make them sharper, shorter, and more useful.SHOW NOTESMichael and Chris demoTPO in real time (Topic-Purpose-Output)The forgotten second step: checking that everyone is aligned The real reason he wrote his latest bookWhy meetings were the next workplace problem Chris had to tackleThe hidden “meeting tax”: how bad meetings drain time, money, attention, morale, and credibilityCalculating the tangible dollar cost of a bad meetingCalculating the intangible cost -- to your reputation – from running a bad meetingCompanies have spending controls, but no controls over calling people into meetings that don't produce anythingThe shocking MIT stats: online shopping, mobile games, and proof that many people shouldn't be in the meeting at allBefore the meeting: Keys to preparationThe single biggest impact you can makeWhy AI can take notes and see patterns– but cannot decide why your meeting existsWhy Chris thinks agendas are not the “quick fix” solution to improving your meetingsDon't schedule a meeting unless you can first answer three pointsHow everything – who you invite, how you invite them and how you run the meeting -- all starts with TPO (Topic-Purpose-Output)Three questions to ask to determine if you even need a meetingPreparation is valuable – and doesn't have to be a time suck During the meeting: How to keep it from going off the railsTop tip about running a virtual meetingWays to improve how you show up on camera onlineManaging the person who disrupts and derails your meetingWhat to do when a meeting feels good, but it is not advancingHow to cut someone off without becoming the office Darth Vader Practical gems“Finding your sweet spot” – the healthy middle ground between Micromanager and Lord of ChaosTop tip on making meetings better if you don't lead themThe 97% Effective way to nudge a bad meeting leader: leave Chris's book on their deskThe next exciting project for Chris BIO AND LINKSChris Fenning helps professionals master their communication at work. Whether it is helping experts talk to non-experts, teams talk to executives, or simply being able to start a message clearly. Chris's practical methods are used in organisations like Google, JP Morgan, and NATO, and have appeared in the Harvard Business Review. He is also the author of four award-winning books on communication and training that have sold more than 100,000 copies worldwide. Find out how Chris can help you at www.chrisfenning.com Connect with ChrisWebsite: https://chrisfenning.com/LinkedIn: https://www.linkedin.com/in/chris-fenning/His book, Effective Meetings: https://mybook.to/effective-meetingsHis Online courses: https://chris-fenning.thinkific.com/ Organizations, People and Resources ReferencedMIT findings--To meet or not to meet: https://tinyurl.com/p8kmev7eChris on 97% Effective discussing his blockbuster book (100,000 copies sold), The First Minute: https://tinyurl.com/2934nc7fChris on 97% Effective: How to Write Effective Emails: https://tinyurl.com/yw3uxbfhFlowtrace: https://www.flowtrace.coHow to Read the Room When You're Not in the Room: https://changwenderoth.com/wp-content/uploads/2021/08/zoom-lives-how-to-read-the-room-when-youre-not-in-the-room-ie-insights.pdfVinh Giang, referenced by Chris for his demo on virtual camera framing: https://www.vinhgiang.com More from 97% EffectiveMichael's Award-winning Book: Get Promoted: What You're Really Missing at Work That's Holding You Back: https://tinyurl.com/453txk74Watch this episode on YouTube: https://www.youtube.com/@97PercentEffectiveAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Ron Friedman, Ph.D., was the guest on this episode of Success Profiles Radio. He is an award-winning social psychologist and bestselling author of The Best Place to Work and Superteams. His research on building high-performing teams has been featured in The New York Times, Bloomberg, and Harvard Business Review, where his article “How to Build a Superteam That Keeps Getting Better” is this month's cover story. We talked about what it takes to get interviewed with major media outlets, how he does a book launch, how to build a Superteam, and the way that the best teams make decisions. In addition, we discussed what warrants a group meeting and what doesn't, the biggest mistakes leaders make, rewarding team members for taking risks at work, and how allowing team members to moonlight during off-hours can actually help a team's performance. Finally, we talked about building trust, discovering what motivates employees, and the one office amenity that makes the most difference in team productivity. You can listen and follow the show on Apple Podcasts/iTunes, Spotify, Audible, Amazon, iHeart Radio, and at Success Profiles Radio | Live Internet Talk Radio | Best Shows Podcasts You can also order Ron's book on Amazon: https://tinyurl.com/4trb4try You can take Ron's Superteams masterclass for free when you buy his book: superteamsmasterclass.com Please leave a 5-star review on iTunes and Spotify.

What if one of the most powerful drivers of performance, engagement, and loyalty at work isn't strategy, technology, or mindset—but love? In this episode of the Live Greatly podcast, Kristel Bauer sits down with Marcus Buckingham, one of the world's leading researchers on strengths, engagement, and human performance, to discuss insights from his latest book, Design Love In: How to Unleash the Most Powerful Force in Business. Marcus shares why organizations are facing a growing trust and engagement crisis, what leaders often get wrong when trying to motivate employees, and why creating positive experiences may be one of the most overlooked leadership responsibilities today. Tune in to learn: • Why love belongs in the leadership conversation • How positive experiences impact engagement, performance, and retention • The difference between managing people and helping them flourish • How organizations can create workplaces people genuinely love Whether you're leading a team, building a culture, or looking to elevate your impact as a leader, this conversation offers a fresh perspective on what drives sustainable success. ABOUT MARCUS BUCKINGHAM: For over twenty-five years, Marcus Buckingham has been the world's leading researcher on strengths, engagement, and human performance. He began his career at Gallup and was the cocreator, with Donald O. Clifton, of StrengthsFinder. He is the New York Times–bestselling author or coauthor of many books, including First, Break All the Rules; Now, Discover Your Strengths; StandOut 2.0; Nine Lies about Work; and Love + Work. He has two of Harvard Business Review's most circulated, industry-changing cover articles and has been the subject of in-depth profiles in The New York Times, Wall Street Journal, USA Today, Forbes, Fortune, Fast Company, TODAY, and The Oprah Winfrey Show. Connect with Marcus:   Order his book: https://www.amazon.com/dp/1647829917?ref=cm_sw_r_ffobk_cp_ud_dp_TF6RMHSXMAGSAXKZ6EF3&ref_=cm_sw_r_ffobk_cp_ud_dp_TF6RMHSXMAGSAXKZ6EF3&social_share=cm_sw_r_ffobk_cp_ud_dp_TF6RMHSXMAGSAXKZ6EF3&bestFormat=true    Website: https://www.buckinghaminstitute.com/    Linkedin: https://www.linkedin.com/in/marcus-buckingham/  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the award-winning author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to "Live Greatly" while promoting leadership development and team building. Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel's work has been featured in Forbes and she has had multiple TV appearances including NBC News Daily, ABC News Live, FOX Weather, ABC 7 Chicago, WGN Daytime Chicago and more. Kristel lives in the Chicago, IL area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.  

What separates companies that thrive from those that slowly lose relevance? Often, it comes down to strategy - not just having a plan, but developing the insight and discipline to make better decisions over time. In this episode of Behind The Numbers With Dave Bookbinder, Dave speaks with strategy expert Rich Horwath, founder of the Strategic Thinking Institute, about what it really means to “be strategic” in today's business environment. Rich explains why strategy is not the same as goals, planning, or tactics, and shares his definition of strategy as “possessing insight that leads to advantage.” The conversation explores the biggest reasons strategy breaks down inside organizations, how leaders get trapped in tactical thinking, and the warning signs that indicate a company may be operating without true strategic direction. Rich also introduces his framework built around acumen, allocation, and action - and explains how leaders can apply it to improve decision-making and long-term performance. Dave and Rich discuss the connection between strategic clarity and enterprise value, the role of tradeoffs in leadership, lessons from companies like Blockbuster, and how AI may accelerate both opportunity and competitive risk. Rich also shares practical habits leaders can implement immediately, including insight journaling, accountability around learning, and creating a shared language of strategy across the organization. To learn more about Rich Horwath, visit Strategy Skills or connect with Rich Horwath on LinkedIn. Subscribe to Behind The Numbers With Dave Bookbinder on your favorite podcast platform so you never miss an episode. If you enjoyed this conversation, please share it with your network and leave a review—it helps more business owners and advisors discover the show! About Our Guest: Rich Horwath is the founder and CEO of the Strategic Thinking Institute where he serves leadership teams as a strategy workshop facilitator, strategic executive coach, and keynote speaker. His mission is to help executive teams think, plan, and act strategically to set direction, create advantage, and achieve their goals. Rich is a New York Times, Wall Street Journal and USA Today national bestselling author of eight books, and his work has been featured in publications including Fast Company, Forbes, and the Harvard Business Review. He has been described by Chief Executive Magazine as “the world's foremost expert on strategic thinking.” As a former chief strategy officer and professor of strategy at the graduate level, he is able to bring a practical, real-world approach based in strong foundational principles to help executives develop their strategic capabilities. Rich has appeared on ABC, NBC, CBS, and FOX TV to share his perspectives on current business strategy issues. In addition to his work facilitating strategy workshops for leadership teams and providing executive coaching services and strategic counsel, he is a highly sought-after keynote speaker for groups ranging from 10 to 10,000. Rich has helped more than a quarter million leaders around the world develop their strategic capabilities in pursuit of his vision to teach the world to be strategic. About the Host: Dave Bookbinder is known as an expert in business valuation and he is the person that business owners and their advisors reach out to when they need to know what their most important assets are worth. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries.    Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers.    He's on a mission to change the conversation about how the accounting world recognizes the value of people's contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company's most valuable asset.” Dave's book, A Valuation Toolbox for Business Owners and Their Advisors: Things Every Business Owner Should Know, was recognized as a top new release in Business and Valuation and is designed to provide practical insights and tools to help understand what really drives business value, how to prepare for an exit, and just make better decisions. He's also the host of the highly rated Behind The Numbers With Dave Bookbinder business podcast which is enjoyed in more than 100 countries.  

Have you ever wondered what it's really like within the walls of the CIA? What about the stories from the women who actually lived and worked within the walls from the 60's through today? And just how much of it is like James Bond? On today's episode of the podcast, former CIA Agent Christina Hillsberg stops by the show to discuss her book "Agents of Change: The women who transformed the CIA". It's a fascinating look into the world of the agency through the eyes of the women who directly effected change. Enjoy! About Christina Hillsberg Christina Hillsberg is a former CIA intelligence officer, keynote speaker, and USA Today bestselling author of Agents of Change: The Women Who Transformed the CIA and License to Parent: How My Career as a Spy Helped Me Raise Resourceful, Self-Sufficient Kids. She brings audiences inside the high-stakes world of espionage to reveal what it takes to break barriers, drive change, and redefine who gets to succeed. At the CIA, she wrote intelligence assessments for U.S. presidents and senior policymakers and later served in the Directorate of Operations, clandestinely collecting intelligence in the field. One of the Intelligence Community's few Swahili and Zulu linguists, she received multiple CIA Exceptional Performance Awards for her work. After her government service, she worked at Amazon before transitioning to writing and speaking full-time. Today, Christina translates these experiences into powerful, real-world insights on leadership, inclusion, and performance, showing organizations how diverse perspectives don't just strengthen culture, but drive better outcomes. Her writing has been featured in The Washington Post, The Seattle Times, Harvard Business Review, People Magazine, and more. About "Agents of Change" Years after her successful and impactful career at the CIA, Christina Hillsberg became enthralled with the stories of the trailblazing women who forged new paths within the Agency long before she began her career there in the aughts. These were women who sacrificed their personal lives, risked their safety, defied expectations, and boldly navigated the male-dominated spy organization. Through exclusive interviews with current and former female CIA officers, many of whom have never spoken publicly, Agents of Change tells an enthralling and, at times, disturbing story set against the backdrop of the evolving women's movement. It was the 1960s, a "secretarial" era, when women first gained a foothold and pushed against the one-dimensional, pop-culture trope of the sexy Cold War Bond Girl. Underestimated but undaunted, they fought their way, decade-by-decade, through adversity to the top of the spy game. Seamlessly weaving together the individual stories of these exceptional women, Hillsberg deftly tackles not just the fight for gender equality at the CIA, but the current dilemma the Agency faces when dealing with the culmination of a decades-long culture of sexual harassment and assault. Each chapter sheds a light on women's issues during that decade before bringing to life the stories of female CIA operations officers whose experiences were emblematic of that given era. In this fascinating and empowering chronicle, Hillsberg takes readers inside the Agency in a way that's never been done before, paying long overdue tribute to the survivors and thrivers, the indispensable groundbreakers, and defiant rabble-rousers who made the choice to change their lives and in turn, changed history.   Make sure to check out the Dtalkspodcast.com website! Thanks to Empire Toys for this episode of the podcast! Nostalgia is something everyone loves and Empire Toys in Keller Texas is on nostalgia overload.   With toys and action figures from the 70's, 80's, 90's, and today, Empire Toys is a one-stop-shop for a trip down memory lane and a chance to reclaim what was once yours (but likely sold at a garage sale)   Check out Empire Toys on Facebook, Instagram, or at TheEmpireToys.com AND Thanks to Self Unbound for this episode of the podcast: Your quality of life: physically, emotionally, mentally, and spiritually, is a direct reflection of the level of abundant energy, ease, and connection your nervous system has to experience your life!    At Self Unbound, your nervous system takes center stage as we help unbind your limited healing potential through NetworkSpinal Care.    Access the first steps to your Unbound journey by following us on Facebook, Instagram, or at www.selfunbound.com  

We're adding one more episode to our AI, Workplace and Culture series. Dr. Wendy Smith has spent her career studying paradox and it turns out that's exactly the lens we need for AI right now.We opened the conversation with a Threads post from @samanthahoilett.writes: "It's so hard to talk about AI because the people who love it don't wanna talk about its limitations and harms...and the people who hate it don't wanna talk about its merits and benefits. I'm truly somewhere in the middle and it's tough out here, especially in a world/internet that demands we pick a side." Wendy had a lot to say to that.What We Talked AboutWendy walked us through why we default to either/or thinking in the first place. She made the case that the invitation isn't to find the middle ground or compromise, but to actually hold both things at once and see what becomes possible.We dug into what that looks like in practice for leaders navigating AI right now: how to surface tension rather than suppress it, how to be transparent about your process when you don't have all the answers, and why asking questions out loud actually builds more trust with your team than projecting false certainty.Wendy also introduced the tightrope walker as a metaphor. Both/And thinking doesn't mean perfect integration at every moment. It means making consistent micro-shifts so you never overextend so far in one direction that you lose the other. Key TakeawaysYou don't have to pick a side on AI. The pressure to have a clear point of view comes largely from fear of uncertainty — and that fear is what drives either/or thinking in the first place.Framing tension as neutral, not threatening, is a leadership skill. What you surface, you can work with. What you suppress becomes a problem.The tightrope walker is never fully balanced. They're always balancing.Both small experiments and formal power matter. Knowledge, networks, and reliability are all sources of influence available to leaders at every level right now.About Wendy SmithWendy Smith is the Dana J. Johnson Professor of Management at the University of Delaware's Lerner College of Business and Economics. She is a recent recipient of the Francis Alison Award, the University of Delaware's highest faculty honor, awarded annually to the faculty member who best embodies the ideal of scholar and teacher. As a leading expert in Paradox Thinking, her work helps leaders and organizations thrive by embracing competing demands and navigating complexity effectively.Her research centers on Paradox Theory, focusing on how leaders address competing forces such as innovation and existing products, social and financial goals or global and local demands by engaging a both/and approach. This work has been featured in top journals, including Academy of Management Review, Organization Science, and Harvard Business Review. She has received numerous accolades, including the Web of Science Highly Cited Research Award for seven consecutive years (2019-2025).Wendy is the co-author of Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems (Harvard Business School Publishing, 2022) and the Oxford Handbook of Organizational Paradox (Oxford University Press, 2017). She teaches leadership, organizational behavior, and ethics, and is a sought-after keynote speaker helping global audiences understand the power of embracing paradox — transforming conflict into collaboration, fostering innovation through Both/And Thinking, and thriving in uncertainty.Connect with Wendy at WendyKSmith.com. Her Paradox Mindset Scale is available there as well — we're both planning to take it.We Want to Hear From YouWhat tension are you navigating right now? Send your thoughts to podcast@cocreatework.com and subscribe to our newsletter at cocreatework.com.As always, thank you for your leadership.Resources:Leading through growth takes intention. Our capabilities deck shows how we help founders and leadership teams lead boldly and build cultures that scale.Think coaching might be right for you? Schedule a free consultation to explore how we can help you step into your next level of leadership.We would love to connect with you!CoCreate Work on LinkedInCoCreate Work on InstagramLa'Kita on InstagramChloe on InstagramVisit our Podcast PageQuestions you would like us to answer on the podcast? Email us at podcast@cocreatework.com

Dr. Eric Cole has worked in cybersecurity for over 30 years, helping organizations protect their data. He started as a CIA hacker who could access any internet-connected computer. Using this expertise, he built companies focused on defense. Dr. Cole has worked with Lockheed Martin, McAfee, and consulted globally for clients like Saudi Aramco, Nouryon, utility companies, nuclear sites, financial institutions, and healthcare. He secures the Gates family and was a commissioner for President Obama, continuing to advise on security. Get a copy of his new book "Digital Danger: AI, Cybersecurity, and the Fight for Our Future" here: https://amzn.to/4vqWaSS New here? I am a two-time New York Times bestselling author and one of the most sought-after public speakers globally, having spoken to over 500 companies while traveling to more than 40 countries. My clients include Apple, Google, Microsoft, and Nike. My work has been covered in print media, including The New Yorker, The New York Times, Time, Fast Company, Fortune, Politico, Inc., and Harvard Business Review. It has also been featured on NPR, NBC, FOX, and multiple times on The Steve Harvey Show. Get more stuff from me: Join 200K+ subscribers on my FREE weekly newsletter: https://gregmckeown.com/1mw/ "Essentialism: The Disciplined Pursuit of Less" https://amzn.to/3EkZycH "Effortless: Make It Easier to Do What Matters Most" https://amzn.to/3EAkADZ "The Essentialism Planner: A 90-Day Guide to Accomplishing More by Doing Less" https://amzn.to/42CAsA3 Stay in touch with me: Instagram   / gregorymckeown   LinkedIn   / gregmckeown   X https://x.com/GregoryMcKeown Hire me to speak: https://gregmckeown.com/keynote/

Liane Davey: Thoughtload For the past 25 years, Liane Davey has researched and advised teams on how to achieve high performance. She is the author of You First and The Good Fight and is a regular contributor to Harvard Business Review. She is the author of the new book Thoughtload: Manage the Madness and Free Your Team to Do Great Work (Amazon, Bookshop)*. We all love to hate our task lists. However, we can do a lot better with just a bit of strategy. In this conversation, Liane and I explore how to make our task list work for us instead of against us. Key Points Often it's not really the workload that's crushing – it's more so the thinking about all the workload. That's what thoughtload is. The problem with a to-do list is that everything goes on it. Thus, to-do lists are terrible for managing your attention. Instead of one task list, keep a limited amount of tasks on three priority lists. Category 1 list: your most important outputs and outcomes. Category 2 list: what you do to help others achieve their most significant outcomes. Category 3 list: administrative stuff. Four questions determine what gets on your lists: Important (an activity that will add value to a key output or outcome)? Urgent (something with growing negative consequences if you wait)? Targeted (a task that no one can do as efficiently or effectively as you)? Essential (core to creating the critical value, not just a nice-to-have)? Resources Mentioned Thoughtload: Manage the Madness and Free Your Team to Do Great Work by Liane Davey (Amazon, Bookshop)* Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Scientific Secrets of Daily Scheduling, with Daniel Pink (episode 332) Align Your Calendar to What Matters, with Nir Eyal (episode 431) How to Take Back Your Evenings, with Guy Winch (episode 783) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

What if the secret to a high-performing team isn't found in a pep talk or a personality test but in the cold, hard data of behavioral science? Today we are joined by Dr. Ron Friedman, an award-winning psychologist and author of the new book Superteams. We dive into the science-backed strategies that transform a group of individuals into a cohesive powerhouse, challenging the myths of traditional management along the way. What You'll Learn in This Episode Why confusing collaboration with constant togetherness is driving your team toward burnout - The specific calendar strategies super teams use to play offense and protect deep work time - How to implement a simple rule for meeting guidelines that ensures you only meet when a decision is required - The shocking data behind why most feedback fails to improve performance and how to pivot to a future-focused approach - Why the reasons your team chooses to work on vacation matter more than the act of working itself Episode Chapters (00:00) Intro (00:39) Welcome Ron Friedman (01:09) The Hidden Costs of Constant Communication (02:21) How Super Teams Were Studied and Defined (03:40) Calendar Offense and Focus Amplification (05:19) Creating Better Team Meeting Guidelines (08:09) Establishing Specific Modes of Communication (10:21) The Truth About Remote and Hybrid Teams (13:07) Creative Lessons From ABBA and Broadway (15:48) The Sunday Night Litmus Test (19:19) Why Most Feedback Fails and How to Fix It (24:27) Modeling Culture and Vacation Realities (27:02) A Brand That Makes Ron Smile (28:13) Where to Learn More and Show Wrap Up About Ron Friedman Dr. Ron Friedman is an award-winning psychologist and the founder of Ignite80, a learning and development company that teaches leaders science-based strategies for building high-performing teams. His extensive research into human behavior and organizational success has been featured on major platforms, including NPR, Bloomberg, The New York Times, and Harvard Business Review. He is the author of The Best Place to Work, Decoding Greatness, and his latest book, SuperTeams: The Science and Secrets of High-Performing Teams, which delivers a data-driven playbook on how the world's most effective teams manage their time, energy, and attention. What Brand Has Made Ron Smile Recently? Ron shared his enthusiasm for Hyperice, a high-performance wellness and recovery brand specializing in advanced massage and compression technology. After experiencing their vibrating rollers at his gym, he tried their innovative, inflatable compression pants designed to relieve leg tension and muscle soreness. As a fitness enthusiast, Ron is now an evangelist for the brand because the product completely eliminates post-workout soreness, making him ready to perform again the very next day. Resources & Links Connect with Ron on LinkedIn. Check out his new book Superteams. Learn more about Ron Friedman's research and access free tools on his website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

Most of us have said it at some point: “I wish my work was more creative.” And then stopped right there. In this episode, Zorana Ivcevic Pringle, Senior Research Scientist at the Yale Center for Emotional Intelligence and author of The Creativity Choice, speaks about what keeps professionals stuck at that wish, and what it really takes to move beyond it. Zorana challenges the idea that creativity belongs only to artists, designers, or people in R&D. Drawing on the science of creativity and emotional intelligence, she explains why creativity is not a talent you either have or don’t, but a set of choices that anyone can learn to make. Our Guest: Zorana Ivcevic Pringle Zorana Ivcevic Pringle, Ph.D. , is a Senior Research Scientist at the Yale Center for Emotional Intelligence and author of The Creativity Choice. Her research explores how people build creative confidence, manage the emotions that accompany ambitious goals, and turn ideas into meaningful accomplishments.Drawing on the science of creativity and emotional intelligence, she studies why promising ideas stall—and what helps individuals persist through doubt, resistance, and uncertainty to bring their ideas to life. Her writing has appeared in Harvard Business Review, The New York Times, Forbes, Fast Company, and Vox. Zorana received research awards from the Mensa Education and Research Foundation and the American Psychological Association, and she speaks at and works with organizations such as Pintrest, Lego, Oglivy, Facebook, and others.Her work highlights that creativity is not a rare gift, but a set of choices and emotion skills that anyone can cultivate to bring meaningful ideas to life. References: Zorana Ivcevic Pringle LinkedIn profile www.zorana-ivcevic-pringle.com Listen to the next Episode All Podcast Episodes

Age bias affects people across the entire career span. For women, this bias is compounded by gender, creating what researchers call “gendered ageism,” a double bind where there is effectively no “right” age to be a professional woman. Drawing on survey data from 913 women leaders across industries including law, healthcare, higher education, and nonprofits, Harvard Business Review research reveals a consistent pattern: women face age-based bias at every stage of their careers. Definitions of “young,” “middle-aged,” and “older” vary by context, but the experiences of discrimination are strikingly similar. Older women often encounter “oldism,” where they are viewed as less relevant or valuable, in contrast to men who are seen as gaining wisdom with age. Participants reported being overlooked for advancement and having their voices dismissed. Younger women face “youngism,” including being patronized, mistaken for junior staff, or not taken seriously in leadership roles. Many experience “credibility deficits,” where their expertise is questioned, forcing them to continually prove themselves. Appearance-based scrutiny is also common, with professional accomplishments overshadowed by comments on looks. Women in midlife—traditionally thought to be in a career “sweet spot”—fare no better. They are often judged based on assumptions about family responsibilities, menopause, or perceived lack of vitality. Hiring and promotion decisions frequently favor similarly aged men, reinforcing the idea that women are either “too young” or “too old,” but rarely seen as just right. Despite these challenges, research shows that age and gender diversity benefit organizations. Diverse teams perform better, especially in complex or crisis situations, while age discrimination reduces job satisfaction and engagement. The path forward does not rely solely on institutional change but also on individual action. Key strategies include examining personal assumptions about age, building intentional intergenerational relationships, advocating for age inclusion in diversity frameworks and actively supporting other women through mentorship, sponsorship, and amplification. Ultimately, the research highlights a systemic issue: age is often used as a convenient justification to undervalue women at any stage. Recognizing and challenging these patterns is essential to creating workplaces where women are seen as credible, capable, and worthy—at every age. Good Reads: Older women ‘disappear' from BBC presenting roles, review finds | BBC | The Guardian Age, Women, and Hiring: An Experimental Study | Gender Action Portal Women in Leadership Face Ageism at Every Age The Trap Working Women Can't Escape, No Matter Their Age

Hello and welcome to The Rob Burgess Show. I am, of course, your host, Rob Burgess. On this our 297th episode, our guest is Patricia Martin. Patricia Martin is a cultural analyst, researcher and speaker. Her work has been featured in Harvard Business Review, Huffington Post, The New York Times, Slate and Psyche Magazine. Author of four books, she holds an MFA in nonfiction from Bennington College, with post-graduate certifications from Duke University in medical narrative and Jungian theory at the C. G. Jung Institute of Chicago where she teaches writing and hosts the psychology podcast, Jung in the World. Her latest book, “Will The Future Like You?: Reflections on the Age of Hyper-reinvention,” was published in March. A quick programming note: Due to a technical issue, I had to use the backup audio I recorded for this episode. While the quality isn't the best, I did try my best to make it as listenable as possible in the editing process. Follow me on Bluesky: bsky.app/profile/robaburg.bsky.social Follow me on Mastodon: newsie.social/@therobburgessshow Check out my Linktree: linktr.ee/therobburgessshow Subscribe to my Substack: therobburgessshow.substack.com/

In honor of #mentalhealthawareness month, this episode of the Social Work Rants podcast focuses on workplace wellness and burnout in the social work field. Basiliso and Kelecia Smith, MSW, LMSW, discuss how current workplace well-being programs often fail to address the actual needs of workers, citing a Harvard Business Review article that noted mental health needs and burnout continue to rise despite corporate spending on wellness programs. They explored the challenges of balancing caregiving responsibilities with work demands, particularly for the 63 million Americans who are caregivers. The conversation covered how administrative burdens, high client volumes, and inflexible work structures contribute to clinician burnout, with both participants sharing personal experiences of long commutes and unsustainable work schedules. They discussed the importance of organizations meeting workers where they are and involving staff in the development of well-being programs beyond surface-level initiatives like free coffee and happy hours. Follow the podcast on Instagram at https://www.instagram.com/thesocialworkrantspodcast

When leading a team, the natural instinct is to rely on efficiency, quick answers, and speaking more than you listen. But doing so erodes trust and productivity over the long haul. Joe Mull welcomes Chad Littlefield, co-founder and Chief Experience Officer of We and Me, to the Boss Better Now podcast for an insightful conversation about the transformational power of asking better questions. From his early days working with teenagers in a group home and counseling in adult solitary confinement, to leading global conversations in conflict zones, Chad draws on a unique background to help leaders how to build trust and access each other's humanity. Throughout the discussion, Chad explains why leaders must shift their focus from presenting information to actively inviting employee engagement strategies. He shares practical leadership tips for navigating remote team management, avoiding the trap of efficiency over connection, and leveraging curiosity to build psychological safety at work. He also shares compelling insights on AI in the workplace and the future of work without replacing genuine human care. In this episode, you'll learn:

Listening, Learning, and Problem-Solving with Empathy  Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of The Presentation Whisperer Show. He talks about the importance of authentic communication, empathy, and intent in delivering exceptional customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the role of frontline employees in shaping a company's customer experience?  How can handling customer complaints effectively lead to customer loyalty?  What steps should customer service teams follow when responding to complaints?  How does authentic communication strengthen customer trust?  How does empathy impact the outcome of customer service interactions?  Top Takeaways:    Everybody who interacts with customers, regardless of the job title, is in sales. Every conversation, whether answering a question or dealing with an issue, is an opportunity to sell the brand and what it represents.  Saying "sorry" reflexively when a customer calls about a problem can feel empty. Instead, focus on listening to the customer and gathering more information. Customers want to be heard and understood more than they want an apology. They are also more likely to work with you to solve the issue once they feel listened to.  Empathy is not just about saying nice things. It is about putting yourself  in the customer's shoes and having a genuine desire to help. For example, ask yourself, “How would I feel if that happened to me?  Hire for attitude and empathy, not just skills. Some people genuinely like interacting with people and problem-solving. An amazing customer experience starts with hiring the right people for the job, then empowering them with the right tools and training.   Communicating with customers is more than just the words you say. The tone, energy, and authenticity in your voice make a huge difference in how customers respond. They notice if you're bored or happy to help. Make sure your words, tone, and actions align with the brand that you represent.  Plus, Shep and Rob discuss more insights from Why People Don't Believe You…: Building Credibility from the Inside Out. Tune in!  Quote:   "When something goes wrong, customers don't call just to hear the word 'sorry." They want you to understand why they are frustrated. They want you to first listen and understand."  About:    Rob Jolles is a renowned speaker, five-time bestselling author, and host of The Presentation Whisperer Show. His books, featured in USA Today and Harvard Business Review, have been translated into more than a dozen languages.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Most leaders think high turnover is a retention problem. But it's not; it's a leadership problem. And the fix is the exact opposite of what most leaders do.Staff turnover is still widely misunderstood. And most leaders operate from a place of fear, responding to it defensively.They tiptoe around their people, lower the standards, and tolerate poor performance so they don't rock the boat. But, ironically, this is the worst thing you could possibly do for your retention problem. In this episode I give you my views on how to frame the turnover problem; I look at an article from Harvard Business Review that confirms what great leaders have always known. And I give you a practical framework that you can implement: four things to stop doing and four things to start doing.Links mentioned in this episode:No Bullsh!t Leadership episodes:Ep.27: Unleashing the Power of Your PeopleEp.355: The New Rules for High Performing TeamsHarvard Business Review article:Surprising Ways to Reduce Turnover in High-Pressure, High-Skill JobsSupporting research:Operational Overload: The Impact of Workload on High-Skilled Workforce AttritionWikipedia link:Yerkes-Dodson LawNurse Org article:Nursing Demand His New HIghLBT link:Leadership Beyond the Theory————————Have you taken our free Leadership Blindspot test?✨ In just 5 minutes you'll uncover the hidden leadership habits holding you back.Get your Blindspot Score and know exactly what to fix before it costs your career!TAKE THE FREE TEST HERE————————You can connect with me at:Website: https://www.yourceomentor.comFacebook: https://www.facebook.com/yourceomentorInstagram: https://www.instagram.com/yourceomentorLinkedin: https://www.linkedin.com/in/martin-moore-075b001/Youtube: https://www.youtube.com/@YourCEOMentor————————Our mission here at Your CEO Mentor is to improve the quality of leaders, globally. ✨ If you've finished Leadership Beyond the Theory but still find yourself needing a sounding board for the real leadership challenges, applications are now open for the next intake of The No Bullsh!t Leaders Club.Join Marty, Em, and 90+ high calibre leaders for straight answers, tough conversations, and ongoing support to help you lead at a higher standard: leadershipbeyondthetheory.com/nblc Hosted on Acast. See acast.com/privacy for more information.

Judith Herman is widely known as a defining voice in trauma psychiatry for more than fifty years. Her work bridges the personal and the political, framing trauma as not only an individual experience, but a public health and human rights issue. In this interview with host Patricia Martin, Judith Herman tells the story of how her work evolved, what remains to be done for CPTSD victims, and what all of us can do to create conditions survivors need to heal. Judith Lewis Herman, MD, is Professor of Psychiatry (part time) at Harvard Medical School. For 30 years, until she retired, she was Director of Training at the Victims of Violence Program at The Cambridge Hospital, Cambridge, MA. She is the author of the award-winning books Father–Daughter Incest (Harvard University Press, 1981), and Trauma and Recovery (Basic Books, 1992). She is the recipient of numerous awards, including a Guggenheim fellowship in 1984 and the 1996 Lifetime Achievement Award from the International Society for Traumatic Stress Studies. In 2007 she was named a Distinguished Life Fellow of the American Psychiatric Association. Her new book, Truth and Repair: How Trauma Survivors Envision Justice, was published in March, 2023. Books by Judith Herman: Patricia Martin, MFA, is the host of Jung in the World. A noted cultural analyst, she applies Jungian theory to her work as a researcher and writer. Author of three books, her work has been featured in the New York Times, Harvard Business Review, Huffington Post, and USA Today. She holds an MFA in writing and literature from Bennington College and an MA in cultural studies at the University College, Dublin (honors). In 2018, she completed the Jungian Studies Program at the C. G. Jung Institute Chicago where she is a professional affiliate. A scholar in residence at the Chicago Public Library, for the last decade she's been studying the digital culture and its impact on the individuation process. Patricia travels the world giving talks and workshops based on her findings and has a private consulting practice in Chicago. Be informed of new programs and content by joining our mailing list! Support this free podcast by making a donation, becoming a member of the Institute, or making a purchase in our online store! Your support enables us to provide free and low-cost educational resources to all. This podcast is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. You may share it, but please do not change it, sell it, or transcribe it.Executive Producer: Ben LawHosts: Patricia Martin, Judith Cooper, Daniel Ross, Adina Davidson, and Raisa Cabrera2025-2026 Season Intern: Zoe KalawMusic: Peter Demuth

How do you view your sense of self? Do you feel more or less understanding of who you are? How about those around you, friends, family, and others? Do you sense them as feeling more or less stable regarding themselves and their place in the world? I think it's worth considering, and I feel a continued shift toward insecurity in an of ourselves, culturally. I have kids from 13 to 30 years old, from middle school to grad school, and I see and hear of consistent quandaries vs self and identity. But I'm 55 and even amongst my peers I feel there are struggles. My guest today has been researching this issue and as with so much of the human condition, feels our current age of tech and speed and constant transformation is having an effect on our sense of self. Patricia Martin is a cultural analyst and author whose insights have appeared in Harvard Business Review, The New York Times, Slate, and Psyche Magazine. She hosts the popular podcast, Jung in the World, as in Carl Young, and she is the author of four books including her most recent, and my focus here, Will The Future like You? Reflections on the Age of Hyper-reinvention. In the book, Patricia asks, “What if the harms of living an increasingly digital life go beyond undercutting our attention spans or blunting our social skills? What if it cuts deeper, to the core of who we are and who we know ourselves to be?” In this episode we explore the challenges that tech and the internet impose on the human psyche and discuss the processes that make us who we are. We also address three conditions Patricia cites as unraveling who we are: persona fog, chronic self-doubt, and cascading crossroads.  As is often the case, I hone in on understanding who we are outside of what we do and how we have grown to measure and judge our sense of self. Sign up for your $1/month trial period at shopify.com/kevin Go to shipstation.com and use code KEVIN to start your free trial. Learn more about your ad choices. Visit megaphone.fm/adchoices