Podcasts about Harvard Business Review

Dr. Sunita Sah reveals the dangers of compliance and offers strategies for building the skill of defiance.— YOU'LL LEARN — 1) The powerful force that makes saying no so difficult2) How to disagree while still being a team player3) A super sentence to make defiance easierSubscribe or visit AwesomeAtYourJob.com/ep1080 for clickable versions of the links below. — ABOUT SUNITA — Sunita Sah is a national bestselling author, an award-winning professor at Cornell University and an expert in organizational psychology. She leads groundbreaking research on influence, authority, compliance, and defiance. A trained physician, she practiced medicine in the United Kingdom and worked as a management consultant for the pharmaceutical industry. She currently teaches executives, leaders, and students in healthcare and business.Dr. Sah is a sought-after international speaker and consultant, advisor to government agencies, and former Commissioner of the National Commission on Forensic Science. Her multidisciplinary research and analyses have been widely published in leading academic journals and media entities including The New York Times, Los Angeles Times, Harvard Business Review, and Scientific American. She lives with her husband and son in New York.• Book: Defy: The Power of No in a World That Demands Yes• Study: “Kicking Yourself: Going Against Your Inclinations Leads to Greater Feelings of Control and Culpability” with Kaitlin Woolley• Website: SunitaSah.com• Substack: Defiant by Design• Instagram: @drsunitasah• LinkedIn: Dr. Sunita Sah— RESOURCES MENTIONED IN THE SHOW — • Study: Obedience to Authority: An Experimental View (Perennial Classics) by Stanley Milgram• Book: Animal Farm by George Orwell• Study: Stanley Milgram Shock Experiment— THANK YOU SPONSORS! — • Strawberry.me. Claim your $50 credit and build momentum in your career with Strawberry.me/Awesome• Plaud.ai. Use the code AWESOME and get a discount on your order• Rula. Connect with quality therapists and mental health experts who specialize in you at Rula.com/Awesome• LinkedIn Jobs. Post your job for free at linkedin.com/beawesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if the most honest conversations people are having… aren't with each other, but with artificial intelligence?In this eye-opening episode, Craig dives into recent Harvard Business Review research revealing the top 10 use cases for AI—and the findings are both fascinating and deeply human. The #1 reason people are turning to AI? Therapy. Not spreadsheets. Not task management. Therapy. Closely followed by “organizing my life” and “finding purpose.”This shift points to something powerful: people are craving spaces where they can be open, reflective, and vulnerable—without fear of judgment. And AI, for all its limitations, offers exactly that.So what does this mean for leadership? For workplace culture? And most importantly, for trust?Craig unpacks the message behind this trend and offers a provocative challenge for leaders: If your people feel safer confiding in a machine than in you, what needs to change?You'll walk away with practical insights on:Why psychological safety is becoming a leadership imperativeHow to “listen like AI” to build deeper trust and connectionWhat empathy looks like in action—without overstepping or over fixingA powerful weekly challenge to shift from reactive to reflective leadershipThis episode is a wake-up call—and a call to action. In a world turning to AI for human connection, leaders who show up with empathy and presence have never been more important.

What does it really take to lead with empathy in today's fast-paced world? Today we invited Angie Morgan, a New York Times bestselling author and Marine Corps veteran. She reveals how blending mission-driven leadership with genuine care for your people creates unstoppable teams.   In this insightful conversation, Angie dives deep into the evolving world of leadership. From her time in the Marine Corps to leading multinational companies, Angie teaches us how empathy, clarity, and courage are the foundation for effective leadership. Learn how to strike the balance between caring for your team and driving results without compromising your mission. Whether you're a leader or aspiring to be one, this episode is packed with real-world wisdom that will help you rise to your best leadership potential.   Here are highlights:   -Empathy in Leadership: How understanding and connecting with your team's emotions fosters stronger performance and results, without lowering expectations. -Leading from the Front: The Marine Corps philosophy of "Mission First, People Always" and how it can transform your approach to leadership in any business. -The Power of Clarity: Angie explains how getting clear on your vision and purpose is the first step toward leading yourself and others effectively. -Courage to Take Risks: Why embracing calculated risks is essential for leadership growth, and how to overcome the fear of failure. -Authenticity in Leadership: Angie reflects on the importance of leading as your true self and how authenticity breeds trust and respect within your team.   About the guest: Angie Morgan is a respected author, leadership expert, and thought leader, having written three books on leadership: Leading from the Front, Spark, and Bet on You. She's a regular contributor to publications like Harvard Business Review, Fast Company, and Inc. For the past 20 years, Angie has worked with major organizations such as Google, FedEx, and Boston Scientific, helping them develop leadership potential through keynotes, consulting, and coaching. Passionate about empowering others, she shares insights via her blog, social media, podcast, and online courses. When she's not helping others succeed, Angie enjoys spending time with her two boys and training for her next race by the lakeside in Traverse City, Michigan.     Connect with Angie: LinkedIn: https://www.linkedin.com/in/theactualangie/ Website: https://angieconnect.com/   Connect with Allison: Feedspot has named Disruptive CEO Nation as one of the Top 25 CEO Podcasts on the web, and it is ranked the number 6 CEO podcast to listen to in 2025! https://podcasts.feedspot.com/ceo_podcasts/ LinkedIn: https://www.linkedin.com/in/allisonsummerschicago/ Website: https://www.disruptiveceonation.com/    #CEO #leadership #startup #founder #business #businesspodcast  Learn more about your ad choices. Visit megaphone.fm/adchoices

"Immigrant entrepreneurs are powerful at reframing. Reframing rejection. Reframing failure. Reframing their past." - Dr. Neri Karra SillamanWhat if the hardest chapter of your life - the one where you lost everything - turned out to be the thing that shaped you into the leader you were always meant to be? In this episode, I talk with Dr. Neri Karra Sillaman, whose journey from child refugee to Oxford professor and global entrepreneur is nothing short of incredible. Her work has appeared in BBC, Forbes, Financial Times, Harvard Business Review, CNBC and others. She's also the author of Pioneers: Eight Principles of Business Longevity from Immigrant Entrepreneurs, a book that captures both her lived experience and her research into what really helps immigrant-led businesses thrive - not just survive.You'll hear us talk about:What it was like being forced to flee Bulgaria as a child, and how that shaped her identity and worldviewHow growing up under a regime that tried to erase her culture made her fiercely committed to authenticity and purposeWhy immigrant entrepreneurs often build stronger, longer-lasting businesses - and why that's not a coincidenceWhat “frying in your own oil” means, and why it's such a powerful mindset for building something from scratchHow reframing rejection and failure is a common thread in the stories of successful immigrant foundersThe huge role community, trust, and relationships play in business longevity - and why these things are often overlookedWhy chasing profit isn't the priority for many immigrant entrepreneurs - and what they focus on insteadThe kind of leadership that puts people, not ego, at the center - and why that matters now more than everResourcesNeri Karra Sillaman on Website | LinkedIn | Neri's book: Pioneers: 8 Principles of Business Longevity from Immigrant EntrepreneursWinnie da Silva on LinkedIn | On the Web | Substack | Email - winnie@winnifred.org

It's not controversial to say that we are living in times of deep division, where there are so many forces keeping us apart, politics being a big part of that.  But did you know that there's a link between how satisfied you think you are with your life, how much you trust others, and how you vote? It's a mind-blowing, less-discussed topic, despite being a chapter in the latest World Happiness Report. Importantly, to make a difference, we wonder this - how do we actually build trust with people who hold different viewpoints, especially if our first impulse is to block them, disregard their comments, or ignore them entirely? We're so glad today to have one of the co-authors of the World Happiness Report here to talk with us about how we can use our understanding of wellbeing and trust to build stronger communities, reconnect with each other, and also bridge the politics of division.    What to listen for: What the World Happiness Report is Despite our focus on class struggle or traditional ideologies as the explanation for why people vote a certain way, it's actually more about life satisfaction and trust.  The wallet study The truth - that unhappy people are attracted by the extremes of the political spectrum. Low-trust people are found more often on the far right, whereas high-trust people are more inclined to vote for the far left. How we can rebuild trust in community, one meal at a time About our guest:  Jan-Emmanuel De Neve is Professor of Economics and Behavioural Science at the University of Oxford, where he also directs the Wellbeing Research Centre. He is best known for his research on the economics of wellbeing which has led to new insights into the relationship between happiness and income, productivity, firm performance, and economic growth. His pioneering research is published in the leading academic journals across multiple disciplines, including Science, Nature, The Review of Economics and Statistics, Psychological Science,world we Management Science, Journal of Political Economy, and the British Medical Journal. His research was recognized among "The Management Ideas That Mattered Most" by Harvard Business Review and he currently guides the world's largest study on workplace wellbeing in partnership with Indeed. De Neve co-authored the main textbook on wellbeing science with Richard Layard, is an editor of the World Happiness Report, and co-founder of the World Wellbeing Movement. Additionally, he serves as a member of the UN Expert Group on Wellbeing Measurement. De Neve frequently consults for governments and major corporations, and his insights on wellbeing and policy are sought by leading global media. Two of his books include Wellbeing: Science and Policy, and Why Workplace Wellbeing Matters.   

Belonging, feedback, and trust aren't soft skills. They're the foundation of strong, high-performing teams. In this episode, Peter Fenger talks with Vanessa Druskat, associate professor of Organizational Behavior and Management at the University of New Hampshire and a leading expert on team performance and leadership. Vanessa is the author of The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest, a practical guide to creating team cultures that foster motivation, collaboration, and results. Her best-selling article in Harvard Business Review, coauthored with Steven Wolff, has been featured in five of HBR's most valued collections. Vanessa has advised leaders at more than a dozen Fortune 500 and Global 500 companies, and her award-winning research continues to shape how organizations build emotionally intelligent teams. Together, Peter and Vanessa explore what makes a team emotionally intelligent—from the norms that create belonging and trust to the habits and feedback systems that help teams thrive in today's evolving workplace.   For more information about “The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest” by Vanessa Druskat, please visit: https://bookshop.org/p/books/the-emotionally-intelligent-team-building-collaborative-groups-that-outperform-the-rest-vanessa-urch-druskat/20207200?ean=9781647824877&next=t For more information about Vanessa Druskat, please visit: https://www.vanessadruskat.com For more information about other books and publications written by Vanessa, please visit: https://www.vanessadruskat.com/books For resources for fostering emotionally intelligent teams, please visit: https://www.vanessadruskat.com/resources Watch Vanessa speak on Team El for TEDx Portsmouth: https://www.youtube.com/watch?v=_wcdXXgG2rQ

Surprisingly, many older adults approaching retirement feel a sense of dread – even when they have sufficient financial security and are reasonably healthy. In a project sponsored by Harvard Business School, Teresa Amabile's research team spent a decade researching retirement to understand people's attitudes toward, decisions about, and experiences of retiring. She and her colleagues, Lotte Bailyn (MIT), Marcy Crary (Bentley University), Douglas T. Hall, and Kathy Kram (both of Boston University), interviewed 120 knowledge workers in successful companies, including some who were still working, some who had retired, and some who were about to enter the retirement transition. The 14 people approaching retirement in the near term became the “Stars” of this research because they agreed to be interviewed multiple times as they finished their careers, officially retired,In this episode, you'll discover: The “work” of retiring and how to approach the necessary tasks in a way that increases the likelihood of a smooth transition into a satisfying retirement life. The major identity challenges people face in retirement, and some creative ways you can meet those challenges. The upheavals to personal and professional relationships that can occur during this life transition and how you can maintain and build a mutually supportive relationship network post-retirement. About Teresa M. Amabile:  Teresa M. Amabile is the Edsel Bryant Ford Professor of Business Administration, Emerita, at Harvard Business School. Her most recent book, Retiring: Creating a Life That Works for You, presents insights from a decade of research on the psychological, social, and life restructuring challenges of retiring. Her colleagues Lotte Bailyn, Marcy Crary, Douglas T. Hall, and Kathy E. Kram collaborated on that work. Before turning her research interests into retirement transition, Teresa devoted over 40 years to researching creativity and innovation. Extending that work, she studied how everyday life inside organizations can influence people and their creativity by affecting inner work life - the confluence of motivation, emotions, and perceptions. The findings of that research appear in her coauthored book with Steven Kramer, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work. Teresa's work has appeared in over 100 scholarly journal articles and a variety of other outlets, including Harvard Business Review. She has presented her work to audiences in a variety of settings, including Pixar, Genentech, TEDx Atlanta, Apple, Pfizer, and the World Economic Forum in Davos. She consults with companies and nonprofits, and has served on several boards. She has received a variety of awards, including the Distinguished Scholar Award from the Society for Personality and Social Psychology, the Lifetime Achievement Award from the Academy of Management's Organizational Behavior Division, and election to the 2024 Thinkers50 Hall of Fame. Get in touch with Teresa Amabile: Buy Teresa's book: https://revolutionizeretirement.com/amabilebook   Connect with Teresa on LinkedIn:  https://www.linkedin.com/in/teresa-amabile-8542727/  What to do next: Click to grab our free guide, 10 Key Issues to Consider as You Explore Your Retirement Transition Please leave a review at Apple Podcasts. Join our Revolutionize Your Retirement group on Facebook.

What if defiance wasn't a flaw, but a skill? In this episode, Dr. Sunita Sah—physician, behavioural scientist, and author of Defy—shares how reclaiming agency and redefining what it means to say “no” can change the trajectory of our lives. Raised to equate goodness with compliance, Sunita's journey is a powerful reminder that being agreeable often comes at a cost: to our integrity, our well-being, and our sense of self.We explore the psychology behind why we say yes when we mean no, the invisible social pressures that shape our decisions, and why discomfort is a sign—not of weakness, but of wisdom. Sunita offers a practical five-stage framework for living in alignment with your values, and explains how simple tools like pausing before responding or speaking to yourself in the third person can help you make braver, truer choices.This conversation is a compassionate guide for people-pleasers, quiet rebels, and anyone who has ever struggled to hold their ground. A bountiful life, as Sunita reveals, isn't lived without tension—it's one where that tension is honoured, examined, and transformed into something meaningful.Episode HighlightsWhy defiance is essential to a meaningful lifeThe difference between compliance, consent, and true defianceHow to find and clarify your personal valuesThe hidden social pressures behind people-pleasing and “yes” cultureFive stages of ethical defiance (from tension to action)Quiet defiance, false defiance, and performative rebellionSaying no with grace—and without over-explainingGuest BioDr. Sunita Sah is a national bestselling author, an award-winning professor at Cornell University and an expert in organizational psychology. She leads groundbreaking research on influence, authority, compliance, and defiance. A trained physician, she practiced medicine in the United Kingdom and worked as a management consultant for the pharmaceutical industry. She currently teaches executives, leaders, and students in healthcare and business. Dr. Sah is a sought-after international speaker and consultant, advisor to government agencies, and former Commissioner of the National Commission on Forensic Science. Her multidisciplinary research and analyses have been widely published in leading academic journals and media entities including The New York Times, Los Angeles Times, Harvard Business Review, and Scientific American. She lives with her husband and son in New York.The Bountifull Podcast explores how to live a purposeful, joyful life by connecting with interesting people from diverse backgrounds. Each episode unpacks practical wisdom and real stories on themes like boundaries, saying no, psychological safety, compliance, consent, and living in alignment with your values.

We previously released this episode on August 1, 2024. We're excited to revisit some key ideas before we dive into fresh, exciting topics soon. In this episode, Ethan Nash is joined by MIT Sloan's Deborah Ancona, founder of the MIT Leadership Center, author of the new book xTeams, and contributor at the Harvard Business Review. They explore the concept of “family ghosts” — a term coined to describe the way familial dynamics influence an individual's workplace behavior and leadership. Deborah also shares insights from her pioneering research on high-performing teams and innovative leadership.  Resources: Family Ghosts in the Executive Suite Herminia Ibarra's idea of provisional selves Immunity to Change model Lindy Greer's Hippo Theory of Leadership Course: Unlocking Your Leadership Signature via Executive Education at MIT "Discovering and Developing" picture cards at xlead.co Text the word “LEADING” to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Cary Carbonaro. A certified financial planner and author of Women and Wealth. 1. Guest Introduction: Cary Carbonaro Certified Financial Planner with 25+ years of experience. Leads a multimillion-dollar financial planning practice. Focuses on empowering women and increasing financial literacy. Promoting her second book: Women and Wealth. 2. Why Cary Wrote the Book To share her 25 years of experience working with women. To address the lack of female-friendly practices in the financial industry. Key stat: “By 2030, women will control two-thirds of the nation’s wealth—$30 trillion.” 4. Challenges in the Financial Industry Industry built by men, for men. Not ready for the shift in wealth ownership to women. Harvard Business Review (2009): “Financial services is the least sympathetic to women and has the most to gain if they get it right.” 5. Financial Planning Philosophy Everyone deserves a financial plan. Quote: “If you fail to plan, you plan to fail.” Financial planning includes: Risk management Cash flow Tax strategy Investments Retirement Estate planning 6. Making the Industry Female-Friendly Women often leave their financial advisors after a spouse dies (80% of the time). Reasons: lack of connection, poor communication, feeling ignored. Not a DEI issue, but a dollars and cents issue: “What other industry would ignore a $30 trillion opportunity?” 7. Stereotypes and Societal Expectations Women face pressure to look attractive in professional settings. Stereotypes persist in media and even in AI-generated images. Example: AI generated a man when asked for an image of a financial planner with long hair. 8. Cary’s Personal Journey Inspired by her father, a JPMorgan Chase executive. Grew up learning about money and finance. Built her business by focusing on women, not traditional male-dominated marketing. Quote: “Money equals power, and women need more of both.” 9. The Wealth Gap Beyond the wage gap, the wealth gap is driven by caregiving responsibilities. Termed the “good daughter/spouse penalty.” Lifetime cost to women: $1 million. 10. Call to Action Women should seek financial literacy and independence. Encourage planning before crisis hits. Quote: “Wealth gives you choices in life.”

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Cary Carbonaro. A certified financial planner and author of Women and Wealth. 1. Guest Introduction: Cary Carbonaro Certified Financial Planner with 25+ years of experience. Leads a multimillion-dollar financial planning practice. Focuses on empowering women and increasing financial literacy. Promoting her second book: Women and Wealth. 2. Why Cary Wrote the Book To share her 25 years of experience working with women. To address the lack of female-friendly practices in the financial industry. Key stat: “By 2030, women will control two-thirds of the nation’s wealth—$30 trillion.” 4. Challenges in the Financial Industry Industry built by men, for men. Not ready for the shift in wealth ownership to women. Harvard Business Review (2009): “Financial services is the least sympathetic to women and has the most to gain if they get it right.” 5. Financial Planning Philosophy Everyone deserves a financial plan. Quote: “If you fail to plan, you plan to fail.” Financial planning includes: Risk management Cash flow Tax strategy Investments Retirement Estate planning 6. Making the Industry Female-Friendly Women often leave their financial advisors after a spouse dies (80% of the time). Reasons: lack of connection, poor communication, feeling ignored. Not a DEI issue, but a dollars and cents issue: “What other industry would ignore a $30 trillion opportunity?” 7. Stereotypes and Societal Expectations Women face pressure to look attractive in professional settings. Stereotypes persist in media and even in AI-generated images. Example: AI generated a man when asked for an image of a financial planner with long hair. 8. Cary’s Personal Journey Inspired by her father, a JPMorgan Chase executive. Grew up learning about money and finance. Built her business by focusing on women, not traditional male-dominated marketing. Quote: “Money equals power, and women need more of both.” 9. The Wealth Gap Beyond the wage gap, the wealth gap is driven by caregiving responsibilities. Termed the “good daughter/spouse penalty.” Lifetime cost to women: $1 million. 10. Call to Action Women should seek financial literacy and independence. Encourage planning before crisis hits. Quote: “Wealth gives you choices in life.”

If a factory machine breaks, leadership responds within hours. If a system glitch halts production, it's triaged immediately.But when a team's morale is tanking, the response takes 6–12 months—if it comes at all. How did we get to a point where our physical assets get more respect than our human ones? We've spent years treating burnout like a solo thing to fix when it's actually an organizational problem.In this episode of the Happiness Squad Podcast, Ashish Kothari and Jennifer Moss tackle this problem head on, and discuss what it truly takes to build happy, healthy organizations.Jennifer Moss is an award-winning journalist, international speaker, and workplace culture strategist. She co-founded Plasticity Labs and is the author of Why Are We Here?, and The Burnout Epidemic (Harvard Business Review Press, 2021), which was named one of the 10 Best New Management Books by Thinkers50 and shortlisted for the 2021 OWL Literary Award. A regular contributor to Harvard Business Review, Fast Company, Forbes, and Fortune, she's renowned for reframing burnout as an organizational rather than individual issue.In the conversation, Ashish and Jennifer unpack the evolution of happiness at work, from early “choose happiness” mantras to a more nuanced understanding of systemic well-being.Things you will also learn from the episode:• Rethinking the phrase “Happiness is a Choice”• How both individual practices and organizational design influence happiness• The problem of blaming individuals for burnout instead of fixing workplace environments• Understanding the concept of the “continuum of well-being”• The Role of AI in Happiness and the Future of WorkStop waiting for the next annual survey. Start investing like your people matter, because they do.Resources: ✅• Jennifer Moss' website: http://www.jennifer-moss.com/ • Burnout Is About Your Workplace, Not Your People (article by Jennifer Moss): https://www.jennifer-moss.com/writing/burnout-is-about-your-workplace-not-your-people • Mercer Trends study: https://www.mercer.com/en-ca/insights/people-strategy/future-of-work/four-day-workweek-the-cure-for-burnout/#:~:text=If%20you%20feel%20exhausted%2C%20you,industries%2C%20making%20work%20more%20intense. • Herzberg's Two-Factor Theory Of Motivation-Hygiene: https://www.simplypsychology.org/herzbergs-two-factor-theory.html • World Happiness Report: The Lost Wallets Experiment: https://worldhappiness.report/news/world-happiness-report-2025-people-are-much-kinder-than-we-expect-research-shows/ Books: ✅• The Burnout Epidemic by Jennifer Moss: https://a.co/d/bVuMU9G • Why Are We Here?: Creating a Work Culture Everyone Wants by Jennifer Moss:

Can mindfulness actually make you a better business leader? In this episode of Behind The Numbers With Dave Bookbinder, we're exploring a transformative approach to entrepreneurship with Sid Mohasseb—author, TEDx speaker, angel investor, and self-described Entrepreneur Philosopher. As the founder of Anabasis Academy, Sid offers a powerful framework that blends mindfulness and business strategy to unlock human potential. Sid shares why he believes everyone has the capacity to be an entrepreneur—not just in starting companies, but in how we approach decisions and change. He breaks down his philosophy of mindfulness as a tool for active awareness—a way to confront our biases, manage emotions, and ultimately make smarter choices in business and life. We also discuss how organizations can thrive when they operate as platforms supported by five key pillars: employees, customers, partners, investors, and society. Sid brings these ideas to life with compelling stories and actionable insights that challenge conventional thinking. If you're ready to rethink your approach to leadership, decision-making, and value creation, this episode is for you. About Our Guest: Sid Mohasseb is known as the “Entrepreneur philosopher.”  Sid is twice best-selling author (“You Are Not Them: The Authentic Entrepreneurs Way” and “The Caterpillar's Edge: Evolve, Evolve Again and Thrive in Business”), a university professor at both engineering and Business School, a 2 time TED speaker, an advisor to fortune 500 leaders and an innovation thought leader who has built multiple companies and invested in many more. Sid is the founder of the Anabasis Academy, a global movement fusing mindfulness and entrepreneurship. He is a frequent contributor to Forbes, TIME, Newsweek, USAToday, Fox, Independent, Foreign Policy, Globe, London School of Economics, and Harvard Business Review. About the Host: Dave Bookbinder is known as an expert in business valuation and he is the person that business owners and entrepreneurs reach out to when they need to know what their most important assets are worth. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries.  Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers.  He's on a mission to change the conversation about how the accounting world recognizes the value of people's contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company's most valuable asset.” Dave's book, A Valuation Toolbox for Business Owners and Their Advisors: Things Every Business Owner Should Know, was recognized as a top new release in Business and Valuation and is designed to provide practical insights and tools to help understand what really drives business value, how to prepare for an exit, and just make better decisions. He's also the host of the highly rated Behind The Numbers With Dave Bookbinder business podcast which is enjoyed in more than 100 countries.

As one of the world's leading experts on customer centricity, Peter Fader noticed that many businesses were making a critical mistake: they were treating all customers the same. Peter argues that customer centricity means focusing on the customers who matter most—those who are truly driving value for your company. His work is reshaping how businesses think about growth, loyalty, and strategy.In this episode, Dart and Peter talk about why not all customers are created equal, how to measure true customer value, and why brand loyalty may be overrated. They also explore what it takes to design a business around your best customers and why doing so might be the most human move of all.Peter Fader is a Professor of Marketing at the Wharton School of the University of Pennsylvania and a leading expert on customer centricity. His research helps companies identify their most valuable customers and build strategies around them.In this episode, Dart and Peter discuss:- Why product-first thinking holds companies back- How loyalty programs often reward the wrong people- What customer lifetime value really tells you- Why probabilistic models beat classic segmentation- How personas can hide what customers actually do- The power of small wins in shifting company mindset- What top customer-centric brands get right- And other topics…Peter Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. He is also the co-founder of Theta, a company that helps firms value their customer base. Peter is the author of Customer Centricity and The Customer-Base Audit, and his research has been featured in outlets including The New York Times, The Wall Street Journal, The Economist, and Harvard Business Review. Through his work, he helps companies identify their highest-value customers and build strategies around them.Resources Mentioned:Customer Centricity: Focus on the Right Customers for Strategic Advantage, by Peter Fader: http://amazon.com/Customer-Centricity-Customers-Strategic-Essentials/dp/1613630166Connect with Peter:Profile: https://marketing.wharton.upenn.edu/profile/faderp/LinkedIn: https://www.linkedin.com/in/peterfader Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

How well do you communicate?A simple question on the face of it, but are you really winging it?Whether it's via email, that first impression, or contributing to meetings, there are ways we can improve how we contribute. That's exactly what I discuss in this episode with my guest Chris Fenning, an award-winning author on the topic of communication.Chris shares the significance of structuring communication so we can deliver messages in high stakes situations with more skill. He also explores the role AI is taking in our communication methods, and what we need to be careful of when using it. This episode will help you transform your impact and improve your prospects through better communication.“Good communication requires building good habits.”– Chris FenningYou'll hear about:·      How preparation can significantly improve communication effectiveness.·      Using structure in communication to help ensure messages are understood.·      Why awareness of your use of jargon is essential when communicating with non-experts.·      Ways AI tools can assist in communication but should not replace skill development.·      Why listening and asking questions are key for effective leadership communication.·      How pausing before responding can enhance clarity and thoughtfulness. About Chris Fenning:Chris Fenning helps professionals master their communication at work. He helps experts talk to non-experts, teams talk to executives, and much more. Chris's practical methods are used in organisations like Google, JP Morgan, and NATO, and have appeared in the Harvard Business Review. He is also the author of multiple award-winning books on communication and training that have been translated into 16 languages.  Resources: • Website: https://chrisfenning.com/• LinkedIn: https://www.linkedin.com/in/chris-fenning/• Book links:• The First Minute: https://www.amazon.com/First-Minute-Start-Conversations-Results/dp/183824400X• Effective Emails: https://www.amazon.com/Effective-Emails-Straightforward-Communication-Business/dp/1838244069• 39 Ways to Make Training Stick: https://www.amazon.com/Ways-Make-Training-Stick-Development/dp/1916818013• Online courses: https://chris-fenning.thinkific.com/ My resources: Try my High-stakes meetings toolkit (https://bit.ly/43cnhnQ) Take my Becoming a Strategic Leader course (https://bit.ly/3KJYDTj)Sign up to my Every Day is a Strategy Day newsletter (http://bit.ly/36WRpri) for modern mindsets and practices to help you get ahead.Subscribe to my YouTube channel (http://bit.ly/3cFGk1k) where you can watch the conversation. For more details about me: ●      Services (https://rb.gy/ahlcuy) to CEOs, entrepreneurs and professionals.●      About me (https://rb.gy/dvmg9n) - my background, experience and philosophy.●      Example

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1755: Michael Levitt lays out powerful strategies to reinvigorate your business by embracing innovation, refining customer focus, and staying adaptable in fast-changing markets. Discover how aligning your brand with evolving consumer needs and technological trends can unlock lasting competitive advantages. Read along with the original article(s) here: https://www.breakfastleadership.com/blog/ways-to-give-your-business-a-new-edge Quotes to ponder: "To stay competitive, businesses must continually innovate and find new ways to differentiate themselves from the competition." "Listening to your customers is one of the most effective ways to gain insight into what they want and need." "Adapting to change quickly can give your business a significant edge over competitors who are slower to react." Episode references: Harvard Business Review: https://hbr.org/ Blue Ocean Strategy: https://www.amazon.com/Blue-Ocean-Strategy-Uncontested-Competition/dp/1591396190 Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, we continue our conversation with Elizabeth Lotardo.Elizabeth Lotardo is a consultant, writer, and training creator who helps organizations drive emotional engagement. Her new book, Leading Yourself, is about creating meaning, joy, and opportunities at work, even if your job isn't perfect. You'll learn how to find more meaning in your role, quiet fear or anxiety about the future, and create opportunities that enable you to do your best work. At McLeod & More Inc, I'm the VP of Client Services, working with clients like Salesforce, DraftKings, Hilton, and numerous Berkshire Hathaway organizations. She's designed programs for senior leaders, frontline managers, and entry-level teammates that enable everyone to create more purpose-driven work experiences. She is also the co-author of Selling with Noble Purpose and writes for Harvard Business Review.In this second part of our conversation, we dive deeper into the practical application of self-leadership principles. Elizabeth reveals how to strike the balance between taking responsibility without over-apologizing, the critical importance of managing energy alongside time, and why sometimes "phoning it in" is actually a strategic choice. Key topics include:How to take responsibility for failures without diminishing your confidence through over-apologizingPractical strategies for managing energy drivers and sappers in your daily workWhy "phoning it in" strategically helps high achievers avoid burnout and maintain focusThe shift from servant leadership to purpose-driven leadership in modern workplacesImplementing Amazon's "disagree and commit" principle for better team dynamicsA three-part framework for effective feedback: timing, strength, and scopeCoach K's "next play" philosophy for moving forward after success or failureBreaking cycles of negativity and workplace burnout through controllable actionsWhether you're struggling with perfectionism, managing a demanding workload, or looking to build stronger workplace relationships, Elizabeth's insights provide actionable strategies for leading yourself more effectively while creating positive impact for your team and organization.Elizabeth's Linked-In: https://www.linkedin.com/in/elizabethlotardo/ Elizabeth's Website:https://www.elizabethlotardo.com/ Elizabeth's Book: https://www.amazon.com/Leading-Yourself-Meaning-Opportunities-Already/dp/1394238703 -Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99 Chapters:(00:00) Introduction(01:25) Tip: Taking Responsibility Without Over-Apologizing(03:00) Tool: Managing Energy Drivers and Sappers Effectively(05:25) Technique: Strategic "Phoning It In" for High Achievers(08:30) Tip: Becoming Invaluable Instead of Indispensable(10:30) Tool: Purpose-Driven vs Servant Leadership Models(12:50) Technique: Implementing "Disagree and Commit" Principles(16:05) Tip: Three-Part Feedback Framework: Timing, Strength, Scope(19:40) Tool: Coach K's "Next Play" Philosophy(22:25) Technique: Setting Clear Expectations as New Leaders(24:40) Tip: Breaking Negativity Cycles Through Controllable Actions(27:39) Conclusion#CharlesGood #ElizabethLotardo #TheGoodLeadershipPodcast #SelfLeadership #PersonalGrowth #LeadershipDevelopment #ProfessionalDevelopment #EnergyManagement #WorkplaceBurnout #FeedbackSkills #ExpectationSetting #PurposeDrivenLeadership #WorkplaceResilience #LeadershipMindset #PerformanceOptimization #WorkLifeBalance #TeamCollaboration #NextPlayMindset #ResponsibilityOwnership #StrategicFocus

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1755: Michael Levitt lays out powerful strategies to reinvigorate your business by embracing innovation, refining customer focus, and staying adaptable in fast-changing markets. Discover how aligning your brand with evolving consumer needs and technological trends can unlock lasting competitive advantages. Read along with the original article(s) here: https://www.breakfastleadership.com/blog/ways-to-give-your-business-a-new-edge Quotes to ponder: "To stay competitive, businesses must continually innovate and find new ways to differentiate themselves from the competition." "Listening to your customers is one of the most effective ways to gain insight into what they want and need." "Adapting to change quickly can give your business a significant edge over competitors who are slower to react." Episode references: Harvard Business Review: https://hbr.org/ Blue Ocean Strategy: https://www.amazon.com/Blue-Ocean-Strategy-Uncontested-Competition/dp/1591396190 Learn more about your ad choices. Visit megaphone.fm/adchoices

Presented by Lauren Stibgen As a follower of Jesus Christ, I have thought a lot about what God wants me to do with conflict, and I've realized I can only control how I react and engage. I can't control the other person or people with whom I may be in conflict. I have thought about different types of conflict, and while all require personal engagement, there are some in business that boil down to contracts and paperwork and have nothing to do with an interpersonal spat between two people. In both circumstances, God calls us to walk in a manner that reflects our kingdom status as we walk as ambassadors at work and in this world. Conflicts at work can be weighty. They can impact you personally, and they can impact an organization's culture. Conflicts can ruin long-standing relationships and creative divides that close a business for good—especially a family-owned business. But one thing I learned about conflict, especially as a believer in Jesus Christ, is that God uses conflict to prune me. He uses these moments, whether personal or in business, to make me better for his kingdom. John 15:2 states: every branch that does bear fruit he prunes so that it will bear more fruit. Pruning is a verb meant to trim by cutting away dead or overgrown branches or stems, especially to increase fruitfulness and growth. Pruning is good. Pruning is meant to help you and me do more for the kingdom. Pruning is meant to show us what to do more or less of. Pruning can remove people- it may even remove a job. I was curious about workplace conflict statistics, and I learned that at the high end, statistics state that 85% of employees report conflict at work. A study from the Peaceful Leaders Academy estimates that employees spend an average of 33.3 minutes a day in negative discussions about other colleagues! Even in a small company, let's say 25 people, this results in 13.875 hours of time spent in potential conflict! Of employees who report conflict, 57% of them have seen this escalate to the level of physical altercation! A recent Harvard Business Review article reports that most conflicts at work are caused by differing perspectives or different personalities. I have learned that you can't manage what you can't measure, and apparently measuring conflict is important! We cannot avoid conflict, but we can strive for peace with others. What does this peacemaking look like and how do we do it? As we look at resolving conflict through our biblical lens, is it possible that others can align with us if they don't believe what we do? The answer is mostly yes, and sometimes, no. However, if we are honest, even conflict with other believers can go unresolved. The answer is still sometimes yes and sometimes no. Matthew 5:9 tells us: “Blessed are the peacemakers, for they will be called the children of God.” One of my all-time favorite books is The Peacemaker by Ken Sande. I have had this book since 2007 on my shelf and find that I have referenced it many times over the years to describe the good and bad of handling conflict. Sande's visual of what he calls the slippery slope of conflict outlines what he calls peace-making, peace-faking and peace-breaking. Of course, the goal is to be in peace-making mode, but what about the other end of this spectrum? Peace-faking is described as an escape response to conflict with the ultimate response of suicide. Peace-breaking is described as an attack response to conflict with the ultimate end of murder. I just mentioned that 57% of employees have seen a conflict escalating to a physical altercation; let's think about this as peace-breaking. Obviously, this is an attack response and is on the slippery slope to something even worse. What are the roots of most conflicts? I just mentioned the Harvard Business Review which said that differing perspectives and differing personalities cause most conflict, but it is much more specific than this.

Coming up on this episode of Flirtations, we're joined by Israa Nasir, a psychotherapist, speaker, mental health advocate, creator of the digital platform Well Guide, and author of the brilliant new book Toxic Productivity, here today to have a conversation with us about what it means to feel enough in a world that constantly tells us otherwise. Inside the episode, we're exploring how hustle culture and the need to always be doing something not only impacts our careers, but also how we love and date.  We'll talk about the sometimes invisible pressure to check every box and make things work, and we'll look at how comparison, perfectionism, and rushing intimacy can keep us stuck in dating loops that leave us anxious - and yet wanting more. Israa shares insights on how family and cultural expectations shape our relationships, and how we can honor our roots while still choosing ourselves.  We also get into vulnerability vs. oversharing, why external validation isn't the enemy, and how curiosity, not criticism, is the key to dating with more clarity and self-compassion. So if you've ever felt like dating was just another performance, like you're behind in this unspoken race to be partnered, or like your "enoughness" is waiting to be confirmed by someone else, this one is for you! Let's do the Flirties, and meet Israa! Don't forget to subscribe, rate, and review Flirtations on your favorite podcast platform, and share this episode to spread BFE - big flirt energy, all over the world! Enjoying the show and want to support my work? Buy the Flirt Coach a coffee! About our guest:  Israa Nasir is a psychotherapist, keynote speaker, and author of Toxic Productivity: Reclaim Your Time and Energy in a World That Always Demands More. She is the founder of @well.guide, a digital mental health platform with a community of over 350,000, where she shares evidence-based insights on emotional wellbeing, burnout, and the psychology of achievement in a culture that often demands constant output. Israa has been a featured speaker at global stages including SXSW, the Mental Health America National Conference, and the Asia Society, and has led workplace wellbeing initiatives at companies such as Google, Microsoft, Meta, and Bloomberg. She has also delivered talks and workshops at Yale University and other leading academic institutions. Her work has been featured in Time, Forbes, Harvard Business Review, and Axios. About your host:  Benjamin is a flirt and dating coach sharing his love of flirting and BFE - big flirt energy - with the world! A lifelong introvert and socially anxious member of society, Benjamin now helps singles and daters alike flirt with more confidence, clarity, and fun! As the flirt is all about connection, Benjamin helps the flirt community (the Flirties!) date from a place that allows the value of connection in all forms - platonic, romantic, and with the self - to take center stage. Ultimately, this practice of connection helps flirters and daters alike create stronger relationships, transcend limiting beliefs, and develop an unwavering love for the self. His work has been featured in Fortune, NBC News, The Huffington Post, and Yoga Journal. You can connect with Benjamin on Instagram, TikTok, stream the Flirtations Flirtcast everywhere you listen to podcasts (like right here!), and find out more about working together 1:1 here.

Explore how Lambda Legal is fighting for the civil rights of LGBTQ+ people here: https://lambdalegal.org/ Get the latest updates on LGBTQ+ legal battles, victories, and insights from the Lambda Legal Blog: Blog Posts Archive - Lambda Legal Learn more about the National LGBTQ+ Bar Association here: The National LGBTQ+ Bar Association | Attorneys & Lawyers Join thousands of legal professionals, students, and advocates at the 2025 Lavender Law Conference: The 2025 Lavender Law® Conference and Career Fair Follow the legal response to anti-LGBTQ+ executive orders with the LGBTQ+ Bar's EO Litigation Tracker: Trump Anti-LGBTQ+ Executive Order Litigation Tracker - The National LGBTQ+ Bar Association Read the LGBTQ+ Bar's Bench Guide here: LGBTQ+ Inclusion From the Bench: A Best Practices Guide for Judges - The National LGBTQ+ Bar Association Bios: Whit Washington, Esq. (They/Them) is the Eileen A. Ryan Senior Attorney for the Nonbinary and Transgender Rights Project at Lambda Legal. Prior to joining Lambda Legal, Whit advocated on behalf of incarcerated people in the United States with a particular focus on the needs of incarcerated trans people. Whit was able to prioritize the rights of transgender incarcerated people through their Equal Justice Works Fellowship, their time with the Prison and Reentry Legal Services at the Public Defender Service for the District of Columbia, and as a staff attorney for the Miss Major and Alexander Lee TGIJP Black Trans Cultural Center. Since joining Lambda Legal in December 2024, Whit has co-authored two amicus briefs and has been active in Lambda Legal's state policy work. Whit's achievements have earned them recognition from the DC Mayor's Office of LGBTQ Affairs, which honored them with the "40 Under 40: Queer Women of Washington" award in 2019; and the National LGBTQ+ Bar Association, which honored them as the 40 Best LGBTQ+ Lawyers Under 40 in 2025. Whit's work has been featured in the National LGBTQ Bar Association newsletter and Washington Lawyer Magazine, and their writing can be found on the Lambda Legal blog. In addition to their legal work, Whit is a board member of the National Trans Bar Association.Whit holds a Bachelor of Arts in Interdisciplinary Studies from the Johnston Center for Integrated Studies at the University of Redlands, a Juris Doctor from the American University Washington College of Law, and a Master of Arts in International Affairs from the American University School of International Service. Their commitment to justice and equity continues to guide their impactful legal career at Lambda Legal. Mari Nemec (she/her) serves as Advocacy Counsel at the National LGBTQ+ Bar (LGBTQ+ Bar), where she monitors and responds to policy and judicial issues impacting the LGBTQ+ legal community and facilitates many of the Bar's programmatic initiatives, including the LGBTQ+ Bar's Law Student Congress and the Judicial Nominations and Executive Appointments Committee. As Advocacy Counsel, she works to make the legal profession and our legal systems more accessible and equitable for the LGBTQ+ community in all of its diversity.Mari most recently joined the LGBTQ+ Bar in the summer of 2023, but her history with the organization goes back nearly a decade. She first joined the staff in the summer of 2017 as an intern, before serving as Manager of Public Affairs. In 2019, she left the LGBTQ+ Bar to attend law school, but remained involved in the organization's work by serving in Law Student Congress first as Secretary and then for two years as Co-Chair. While in law school, she also clerked in the Superior Court of Los Angeles County, worked at Step Up to Justice, a local legal-aid organization in Tucson, Arizona, and served as a Congressional Intern to Congresswoman Ann Kirkpatrick. After graduating in 2022, Mari served as a Dorot Fellow at Alliance for Justice, preparing reports on federal judicial nominees and monitoring the federal courts.Mari received her J.D. from the University of Arizona, James E. Rogers College of Law and her B.A. from the College of William and Mary. In her free time, Mari enjoys reading, hiking, trying new foods, and joyfully following the whims of her beloved blue heeler, Miss Matilda Fig. Laura J. Maechtlen is a member of Seyfarth Shaw's 7-member Executive Committee and the National Chair of the Labor and Employment Department.  She also led the Firm's global belonging and inclusion work for more than a decade.  Her practice is focused on counseling related to people analytics and EEO compliance, as well as employment litigation and includes the defense of class, collective and multi-plaintiff actions.  Laura is a national leader on issues related to law firm management and inclusion in the legal industry, and has held a variety of leadership positions through which she has advocated for systemic improvement in the legal industry.  She currently serves on the Board of the National Association for Women Lawyers, the Advisory Council for the Law Firm Anti-Racism Alliance, and the Board of the Center for Workplace Law.  She is a previous Latina Commissioner for the Hispanic National Bar Association, past President of the National LGBT Bar Association and the California Minority Counsel Program, and served as a Fellow for the Leadership Council on Legal Diversity (LCLD), among service to other organizations.Laura speaks and publishes regularly on a variety of employment law and litigation topics, and issues regarding innovation, management and inclusion in the legal profession, and has been quoted on those topics by Harvard Business Review, San Francisco Chronicle, Wall Street Journal, Forbes, Reuters, Vogue, The Daily Journal, Employment Law 360, and many others.     The views and opinions expressed in this episode of the NAWL Podcast may or may not reflect those of NAWL, the hosts, or participants. Unless otherwise indicated, the hosts and participants are speaking for themselves personally, and not for any firm, employer, or any other organization. This podcast is for educational purposes only, and does not constitute and should not be considered legal advice. 

What if the biggest obstacle holding you back isn't your past but your mindset? Psychologist Scott Barry Kaufman, PhD, challenges everything you think you know about trauma, resilience, and personal growth. In this episode, you'll discover why labeling every setback as “trauma” can keep you stuck, how social media turns psychology terms into empty buzzwords, and why blaming the world won't set you free. Host Gabe Howard dives deep into the difference between being a victim and living with a victim mindset — and why refusing to let go of a painful past can quietly sabotage your future. Learn about post-traumatic growth, the empowering idea that you can transform adversity into strength. Explore how to replace learned helplessness with learned hopefulness, and why embracing an empowerment mindset might be the key to unlocking your full potential. Key takeaways: how to recognize a victim mindset — and break free from it why trauma doesn't have to define you the difference between acknowledging pain and living in it practical ways to build resilience and reclaim your life If you're ready to stop waiting for someone else to fix your life, this conversation will show you how to rise above and live your best life. Cold Open Transcript: “I'm not a fan of blanket labeling things as a disorder or an illness, which are actually just extreme versions of personality traits. You can be a victim to your past. You can be a victim to your emotions. You can be a victim to your self-esteem. You could be a victim to your need to please. I am trying to help and empower people, wherever they've come from, to consider their hope for the future and consider what they still have left within themselves what resources they have left and what strengths they can draw on. I It's a choice. It's a choice. It's not always the obviously easiest route. It's not always the path of least resistance, but it's one that's ultimately more satisfying and meaningful.” ~Scott Barry Kaufman, PhD Our guest, Scott Barry Kaufman, PhD, is a cognitive psychologist who is among the top 1% most cited scientists in the world for his groundbreaking research on intelligence, creativity, and human potential. He is the host of The Psychology Podcast, which has received more than 30 million downloads and is frequently ranked the #1 psychology podcast in the world. He is a professor of psychology at Columbia University and director of the Center for Human Potential. Dr. Kaufman's writing has appeared in The Atlantic, Scientific American, Psychology Today, and Harvard Business Review, and he is the author of ten previous books, including Transcend, Wired to Create, and Ungifted. Our host, Gabe Howard, is an award-winning writer and speaker who lives with bipolar disorder. He is the author of the popular book, "Mental Illness is an Asshole and other Observations," available from Amazon; signed copies are also available directly from the author. Gabe is also the host of the "Inside Bipolar" podcast with Dr. Nicole Washington. Gabe makes his home in the suburbs of Columbus, Ohio. He lives with his supportive wife, Kendall, and a Miniature Schnauzer dog that he never wanted, but now can't imagine life without. To book Gabe for your next event or learn more about him, please visit gabehoward.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

Is it time to finally admit that not all customers are created equal—and that treating them as if they are might be costing your business more than you realize? In this episode, I dig deep with Dan McCarthy, Associate Professor of Marketing at the University of Maryland and co-founder of Theta, to challenge one of the most hotly debated questions in customer experience: Should all customers be treated the same? Dan's expertise in customer lifetime value (CLV) exposes a stark reality—most companies are bleeding money on large swaths of their customer base and missing out on major growth opportunities by not prioritizing their highest value customers. The impact of understanding, modeling, and acting on CLV? Smarter resource allocation, optimized acquisition channels, and retention strategies that actually move the needle. Why should you listen to Dan? His work—frequently featured in The Wall Street Journal, Harvard Business Review, Fortune, and The Economist—sits at the intersection of advanced academic research and bottom-line business outcomes. Having sold a business to Nike and now a partner at Theta, Dan brings a rare combination of rigorous analytics and practical execution, helping both corporate leaders and investors see their customers (and their value) more clearly. If you want your business to thrive—not just survive—in a customer-driven market, this episode is essential listening. Here are three burning questions Dan answers during our conversation: How do you accurately calculate customer lifetime value, and why do so many businesses get it wrong? What are the most common missteps that leaders make when trying to identify and serve high-value customers? How can customer data be used to shift business strategy, improve profitability, and even recalibrate entire corporate valuations? Be sure to tune in and subscribe on your platform of choice: Listen & Subscribe on Apple Podcasts Listen & Subscribe on Spotify And remember, The Delighted Customers Podcast is available on all your favorite podcast platforms! Meet Dan McCarthy Dan McCarthy is an Associate Professor of Marketing at the University of Maryland's Robert H. Smith School of Business, and a co-founder of Theta, a leading business focused on customer lifetime value prediction and insights. Previously, Dan taught at Emory University's Goizueta Business School for seven years before moving to Maryland (my alma mater—Go Terps!). Dan's innovative research and commentary on customer lifetime value, corporate valuation, and unit economics have attracted national attention, appearing in media outlets such as Harvard Business Review, The Wall Street Journal, Fortune, Barron's, CBS, CNBC, and The Economist. He is also nationally recognized for his work partnering with Dr. Peter Fader, with whom he initially founded a business acquired by Nike before their current collaboration at Theta. Before his academic career, Dan earned both his undergraduate and PhD degrees from the Wharton School at the University of Pennsylvania. He spent several years on Wall Street at a hedge fund, bringing a financial and data-driven lens to marketing science. As a frequent speaker and consultant, Dan helps enterprise leaders, marketers, and investors leverage advanced modeling to answer high-stakes questions about profitability, resource allocation, and growth. To connect with Dan, reach out on LinkedIn. References and Show Notes Learn more about Theta Connect with Dan McCarthy: LinkedIn Past podcast guests mentioned: Fred Reichheld (on CX metrics), Dr. Peter Fader (Wharton School, on not treating all customers the same) Read Dan's and Peter Fader's research: Customer-Base Corporate Valuation Warby Parker (example discussed: CLV, growth, and valuation) Media coverage: Harvard Business Review, Wall Street Journal, Fortune, The Economist, USA Today, Barron's Delta Sky Club (loyalty programs and customer value example) Ready to rethink your approach to customers? Hit play and subscribe now!

ชีวิตที่เต็มไปด้วยความสำเร็จและความหมาย แต่กลับขาดความสุขในแต่ละวัน คือสิ่งที่เกิดขึ้นกับคนทำงานหนักจำนวนมาก การวิจัยล่าสุดจาก Harvard Business Review พบว่า ชีวิตที่สมบูรณ์ต้องมีทั้ง 3 องค์ประกอบคือความสำเร็จ ความหมาย และความสุข . ใน EP. นี้ เราจะไขความลับว่าทำไมความสุขถึงเป็นองค์ประกอบที่มักถูกละเลย และนำเสนอ 5 กลยุทธ์ที่คนยุ่งที่สุดใช้สร้างความสุขในชีวิตประจำวัน ไม่ว่าจะเป็นการใช้เวลาคุณภาพกับคนรอบข้าง การเลือกกิจกรรมที่ตรงกับใจตัวเอง หรือวิธีการปกป้องเวลาอันมีค่าของคุณ . . #ความสำเร็จ #Happiness #MissionToTheMoon #missiontothemoonpodcast

ชีวิตที่เต็มไปด้วยความสำเร็จและความหมาย แต่กลับขาดความสุขในแต่ละวัน คือสิ่งที่เกิดขึ้นกับคนทำงานหนักจำนวนมาก การวิจัยล่าสุดจาก Harvard Business Review พบว่า ชีวิตที่สมบูรณ์ต้องมีทั้ง 3 องค์ประกอบคือความสำเร็จ ความหมาย และความสุข . ใน EP. นี้ เราจะไขความลับว่าทำไมความสุขถึงเป็นองค์ประกอบที่มักถูกละเลย และนำเสนอ 5 กลยุทธ์ที่คนยุ่งที่สุดใช้สร้างความสุขในชีวิตประจำวัน ไม่ว่าจะเป็นการใช้เวลาคุณภาพกับคนรอบข้าง การเลือกกิจกรรมที่ตรงกับใจตัวเอง หรือวิธีการปกป้องเวลาอันมีค่าของคุณ . . #ความสำเร็จ #Happiness #MissionToTheMoon #missiontothemoonpodcast

Lots of people's career timelines go something like this: graduate, get a job, get promoted, and keep climbing until you reach the top. Somewhere along the way, they go on autopilot—accepting each new role as it comes, without much thought. And before they know it, they're positioned for the C-suite.This is exactly what happened to Sarah, a woman who's on the cusp of a C-level role. But like many leaders, she's reached a point where the logical next step no longer aligns with what really motivates her. If you can relate, you'll get a lot from this conversation on Coaching Real Leaders—where executive coach Muriel Wilkins helps Sarah figure out if the next step is truly right for her, or if it's just the one she feels like she's supposed to take. Key episode topics include: career transitions, career coaching, leadership, CEOs, executives, promotions Listen to the original Coaching Real Leaders episode: Do I Really Want to Be a C-Suite Leader?Find more episodes of Coaching Real LeadersDiscover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org]]>

After 16 years as Editor-in-Chief of Harvard Business Review, Adi Ignatius is handing the role over to a new leader, and he joins Rapid Response for a more-than-an-exit interview. A longtime friend and colleague of host Bob Safian, Ignatius shares some of the most critical lessons he's learned in decades of covering business and leadership, as well as dissecting the most hot button issues today — from Elon Musk's conflicting priorities, to AI's impact on media, and what Americans most misunderstand about China. Plus, Ignatius takes us inside Harvard's response to Trump's attacks, and why such stories are leaving business leaders in fear of speaking out against the government. Visit the Rapid Response website here: https://www.rapidresponseshow.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

After 16 years as Editor-in-Chief of Harvard Business Review, Adi Ignatius is handing the role over to a new leader, and he joins Rapid Response for a more-than-an-exit interview. A longtime friend and colleague of host Bob Safian, Ignatius shares some of the most critical lessons he's learned in decades of covering business and leadership, as well as dissecting the most hot button issues today — from Elon Musk's conflicting priorities, to AI's impact on media, and what Americans most misunderstand about China. Plus, Ignatius takes us inside Harvard's response to Trump's attacks, and why such stories are leaving business leaders in fear of speaking out against the government.Visit the Rapid Response website here: https://www.rapidresponseshow.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ashley Whillans has spent years studying how time, money, and workplace culture shape our well-being. As a behavioral scientist at Harvard Business School, she's found that time poverty is more than a personal stressor—it's a leadership challenge, an organizational blind spot, and one of the biggest barriers to well-being at work.In this episode, Dart and Ashley talk about why traditional perks miss the point, why more control over your time can matter more than a raise, and what it looks like to build companies where people actually have time to think, rest, and grow. They explore urgency culture, the myth of work-life balance, and the tradeoffs we make without realizing it.Ashley Whillans is a professor at Harvard Business School and the author of Time Smart. Her research has been featured in The New York Times, The Wall Street Journal, and Harvard Business Review. In this episode, Dart and Ashley discuss:- How time poverty affects performance and well-being- Why leaders should care about how their teams spend time- The limits of traditional perks - How to shift from burnout to sustainability- Why work-life balance is a myth—and what matters more- What “time affluence” really means- And other topics…Ashley Whillans is the Volpert Family Associate Professor of Business Administration at Harvard Business School. Her work focuses on how people spend their time and money—and how those choices shape happiness and success. She is the author of Time Smart, a book that helps people reclaim time in a world that constantly steals it. Ashley's research has been featured in The New York Times, The Wall Street Journal, and Harvard Business Review. Her PhD from the University of British Columbia earned the 2018 CAGS Distinguished Dissertation Award in Canada for her work on time and happiness. Resources Mentioned:Time Smart: How to Reclaim Your Time and Live a Happier Life, by Ashley Whillans: https://www.amazon.com/Time-Smart-Reclaim-Your-Happier/dp/1633698351Connect with Ashley:Harvard Business School profile: hbs.edu/faculty/ashley-whillans Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

In Episode 226 of Growing Pains with Nicholas Flores, Gianna Eckhardt, Professor of Marketing at King's Business School, King's College London, and Vice Dean Engagement and Executive Education, and Alex Atanasova, Assistant Professor / Lecturer in Marketing at Bayes Business School, City St George's University of London, unpack digital nomadism, from its roots in Tim Ferriss's The 4-Hour Workweek to its explosion during COVID. They debunk the Instagram myth of beachside laptops, highlighting the hustle, community, and economic necessity driving this lifestyle. With AI threatening freelance jobs, they explore the future for nomads. Harvard Business Review (https://hbr.org/2024/02/the-new-reality-of-digital-nomads), Nomadland review (https://digitalcommons.uri.edu/mgdr/vol6/iss1/2/).   07/01/2025

Today we are revisiting a fascinating conversation about human optimisation. Specifically, getting ‘better’ as we get older, challenging pre-existing norms and beliefs around physical potential for over forties, life-long learning, skill development, optimal cognitive performance at any age, self-limiting thinking, flow states, behavioural neuroscience and lots more. BIO: Steven Kotler is a New York Times bestselling author, an award-winning journalist, and the Executive Director of the Flow Research Collective. He is one of the world’s leading experts on human performance. He is the author of ten bestsellers (out of fourteen books), including The Art of Impossible, The Future is Faster Than You Think, Stealing Fire, The Rise of Superman, Bold and Abundance. His work has been nominated for two Pulitzer Prizes, translated into over 40 languages, and has appeared in over 100 publications, including the New York Times Magazine, Wired, Atlantic Monthly, Wall Street Journal, TIME, and the Harvard Business Review.stevenkotler.comSee omnystudio.com/listener for privacy information.

What if we treated mental health like a capability instead of a crisis? On this episode, I'm talking to a business school professor and a counselling psychologist about their new book that looks at practical ways we can manage mental health. Not after it manifests itself, but beforehand.Episode SummaryMental health has become part of the workplace conversation, but all too often, that conversation stops at slogans and superficial gestures. On this episode, I explore what it really means to build mental wellbeing into the culture of an organisation with two guests who bring very different — and deeply complementary — perspectives.Dr. Kiran Bhatti is a counselling psychologist working one-on-one with individuals experiencing anxiety, trauma, and burnout. Professor Thomas Roulet is an organisational sociologist at the University of Cambridge who researches the social dynamics of modern workplaces.Together, they've written Wellbeing Intelligence, a book that offers a smarter, more integrated approach to mental health at work. Our conversation blends the clinical and the organisational.We talk about why mental health needs to be treated not just as an emergency response but as a proactive skillset, why high performers are often the most vulnerable, and why grand programmes can fall flat if they don't feel human. Kiran explains how physical symptoms can mask deeper emotional struggles, and Thomas highlights the invisible tensions that can shape how teams feel and function. We unpack how leaders can signal care without being intrusive, and how a culture of safety is built more through micro-interactions than policies. This episode is for anyone trying to build workplaces that support — rather than erode — human wellbeing. It's full of practical insight, honest reflection, and just the right amount of theory to make it stick. You'll also hear what parenting a newborn has taught them about emotional intelligence and stress, and why the best mental health support often starts with listening, not fixing.And we break new ground on the show. Not just by having the first couple on as guests, but also because we're joined by their newborn son, who plays his part in making the show more human!Guest BiographiesDr. Kiran Bhatti is a counselling psychologist with over 15 years of experience working with individuals and organisations on issues related to mental health, trauma, and emotional wellbeing. She describes herself as someone who works at the intersection of science and soul — blending evidence-based psychological techniques with a deep respect for human complexity. In her practice, she focuses on empowering clients to make sense of their experiences and build sustainable emotional resilience.Professor Thomas Roulet is a Professor of Organisational Sociology and Leadership at Cambridge Judge Business School and a Fellow at King's College, University of Cambridge. His research explores the social dynamics of organisations, including topics like stigma, conformity, culture, and leadership. He's published widely on how organisations manage tensions, and how individuals navigate identity and meaning at work. His writing has appeared in Harvard Business Review, The Conversation, and major academic journals. Together, they co-authored Wellbeing Intelligence: Building Better Mental Health at Work, combining their clinical and organisational expertise to offer a fresh approach to workplace wellbeing that moves beyond tokenistic initiatives.AI-Generated Timestamped Summary[00:00:00] Introduction and the concept of "wellbeing intelligence"[00:03:52] Why mental health should be viewed as a spectrum, not a binary[00:07:10] The limitations of performative wellbeing initiatives[00:09:24] How leaders can signal real care without being intrusive[00:13:17] The interplay between physical and emotional symptoms[00:16:45] Why psychological safety needs to be lived, not just stated[00:21:06] What makes high performers especially vulnerable to burnout[00:26:08] Cultural tensions: hybrid work, visibility, and presenteeism[00:29:33] Real-life stories of clients struggling in 'healthy' work cultures[00:34:12] What we can learn from parenting a newborn about stress response[00:38:05] Thomas on data vs experience in mental health measurement[00:41:52] Kiran on the role of micro-connections in building trust[00:44:30] Why middle managers are often the most squeezed and unsupported[00:48:17] The risk of "outsourcing" care via tech or tools[00:52:01] Final thoughts on how to embed wellbeing into everyday leadership[00:55:12] Outro and links to the book and guest profilesLinksDr Khiran Bhatti - https://www.drkiranbhatti.com/Professor Thomas Roulet - https://www.thomasroulet.com/Wellbeing Intelligence - https://profilebooks.com/work/wellbeing-intelligence/Thomas' previous appearance on the show on Negative Social Evaluations - https://www.humanriskpodcast.com/dr-thomas-roulet-on-negative/

In this episode of The Digital Marketing Podcast, Daniel Rowles explores one of the most unexpected but powerful business case studies in modern branding: Taylor Swift! Joined by Kevin Evers, Senior Editor at Harvard Business Review and author of There's Nothing Like This. Kevin dives into how Swift's career offers a masterclass in brand strategy, audience connection, and long-term business thinking. Why does a global superstar in a notoriously cutthroat industry continue to outperform and outlast her peers? According to Kevin, it's not luck or fandom - it's strategy. Drawing on insights from his newly released book, Kevin breaks down the key inflection points in Swift's 20-year career. From turning down a major label at age 13 to preserve creative control, to executing one of the boldest rebranding and ownership moves in music history with her “Taylor's Version” re-recordings, this episode examines how Swift embodies the core principles of marketing, product-market fit, and customer obsession. Daniel and Kevin unpack how Taylor Swift: Identified a niche audience when the data said it wasn't viable Built trust and intimacy into her brand from day one Embraced user-generated content and fan communities to expand reach Navigated multiple brand pivots without losing authenticity Took complete ownership of her brand and intellectual property Continues to evolve while staying aligned to her audience's needs They also explore how her fandom operates as a distributed marketing engine, elevating everything from live streams to lyric analysis and decoding hidden clues. With references to startup thinking, customer experience design, and even parallels with Jobs-to-Be-Done theory, this conversation turns a pop icon into a blueprint for brand building at scale. Whether you're a marketer, entrepreneur or brand strategist, this episode offers rare insight into what it takes to build something culturally durable, and fiercely customer-centric. Key Takeaways: Brand clarity trumps market data when paired with conviction Fan communities can become your most powerful marketing asset Ownership and authenticity are strategic decisions, not just personal ones Pivoting is easier when you've built long-term trust Obsessing over your audience is a competitive advantage  

Dr. Liane Davey, organizational psychologist, team advisor, New York Times bestselling author, and a sought-after keynote speaker, joins me on the latest Business Minds Coffee Chat. Liane is a regular contributor to the Harvard Business Review and a respected voice in the global conversation about leadership, collaboration, and conflict. Her insights have been featured by major media outlets, including CNN, NPR, USA Today, and Forbes.

We are thrilled to welcome Leslie Zane, to this episode of SEE Change. Zane is the President and Founder of Triggers® Brand Consulting ® and Author of the acclaimed book, 'The Power of Instinct.  Zane is an award-winning marketer, a TEDx speaker, and a leading authority on leveraging the instinctive mind to boost brand and business growth.  Zane's ideas about behavioral science and marketing were dismissed early on but she didn't let that stop her. In 1995 she founded Triggers®, the first brand consulting firm rooted in behavioral science and, together with her team, cracked the code on accelerating brand growth.  Join Annie for a fascinating conversation on Zane's groundbreaking book and how it challenges conventional wisdom in business and brand building. Zane says the old rules were based on the premise that the conscious mind drives decisions. But now that we know the unconscious mind is king, it's time for a new rulebook – one that works with the mind instead of against it. Leslie Zane is an award-winning marketer, a TEDx speaker, and a leading authority on leveraging the instinctive mind to boost brand and business growth. Like many trailblazers, her innovative ideas faced skepticism in the early days. In 1995, she established Triggers®, the first brand consulting firm grounded in behavioral science, and, along with her team, successfully unlocked the secrets to accelerating brand growth.Over the past 25 years, her firm has generated more than $25 billion in incremental revenue growth for Fortune 100 clients.Zane's impressive background includes education from Yale, Harvard Business School, and professional experience with Bain & Company and P&G. She has received accolades such as the Congressional Women of Distinction and the Ogilvy Award. Her insights and work have been featured in prestigious publications, including Knowledge@Wharton, Harvard Business Review, the World Economic Forum, and Newsweek, among others.ABOUT R. Seelaus & Co., Inc. Annie Seelaus is CEO of R. Seelaus & Co., Inc. The firm is a certified women's business enterprise ("WBE") and has grown into a full-service financial firm that is mission-driven in its commitment to creating more opportunities for women in financial services. R. Seelaus & Co., Inc., and its subsidiaries offer investment advisory, asset management, capital markets, brokerage, fixed income and equity trading, institutional sales, leveraged finance, and insurance services. The R. Seelaus & Co., LLC subsidiary is a broker-dealer registered with the SEC and a member of FINRA, and the subsidiary Seelaus Asset Management, LLC, is an SEC Registered Investment Advisor ("RIA"). With various fixed-income trading desks and more than seventy professionals, both entities serve individuals, families, public and private companies, non-profit organizations, and institutional investors. The firm has offices in New Jersey, Connecticut, Florida, Illinois, North Carolina, and Massachusetts. For more information about R. Seelaus & Co., and its subsidiaries visit www.rseelaus.com

Send us a textDr. Barbara Kellerman is a Fellow at the Harvard Kennedy School's Center for Public Leadership. She was the Founding Executive Director of the Center, and a member of the Kennedy School faculty for over twenty years. Kellerman has held professorships at Fordham, Tufts, Fairleigh Dickinson, George Washington, Christopher Newport, and the Tuck School of Business at Dartmouth. She also served as Director of the Center for the Advanced Study of Leadership at the University of Maryland.Kellerman received her B.A. from Sarah Lawrence College, and her M.A. M.Phil., and Ph.D. (in Political Science) degrees from Yale University. She was awarded a Danforth Fellowship and three Fulbright fellowships. At Uppsala (1996-97), she held the Fulbright Chair in American Studies. Kellerman was cofounder of the International Leadership Association (ILA) and is author and editor of many books. Kellerman has also appeared on media outlets such as CBS, NBC, PBS, CNN, NPR, MSNBC, Reuters, and BBC, and has contributed articles and reviews to the New York Times, the Washington Post, the Boston Globe, the Los Angeles Times, and the Harvard Business Review.From 2015 to 2023 she was listed by Global Gurus as among the “World's Top 30 Management Professionals.”A Few Quotes From This Episode“Leadership is learning lifelong...just like medicine or law.”“You don't develop leaders overnight.”“Because the (leadership) industry is so profitable, nobody really wants to break up the existing model.”Resources Mentioned in This Episode Book: Professionalizing Leadership by Barbara KellermanFilm: AnoraAbout The International Leadership Association (ILA)The ILA was created in 1999 to bring together professionals interested in studying, practicing, and teaching leadership. Plan for Prague - October 15-18, 2025!About  Scott J. AllenWebsiteWeekly Newsletter: Practical Wisdom for LeadersBlogMy Approach to HostingThe views of my guests do not constitute "truth." Nor do they reflect my personal views in some instances. However, they are views to consider, and I hope they help you clarify your perspective. Nothing can replace your reflection, research, and exploration of the topic. ♻️ Please share with others and follow/subscribe to the podcast!⭐️ Please leave a review on Apple, Spotify, or your platform of choice.➡️ Follow me on LinkedIn for more on leadership, communication, and tech.

Disruption and transformation are the new normal in nearly every industry. So how do you stay ahead of the curve? Over the past four decades, Bonnie Hammer successfully adapted to massive changes in the media industry, rising from production assistant to leadership roles in broadcast, cable, and streaming. As the former vice chair of NBCUniversal, she has advice on how to get noticed, acquire the right skillsets, make smart decisions, and adjust to shifting corporate and market dynamics. She's the author of the book 15 Lies Women Are Told at Work: …and the Truth We Need to Succeed.Key episode topics include: career transitions, leadership, managing uncertainty, decision making, innovation, entertainment industry Listen to the original HBR IdeaCast episode: How to Navigate Change at Any Career StageFind more episodes of HBR IdeaCastDiscover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org]]>

Dr. Zorana Ivcevic Pringle is a Senior Research Scientist at the Yale Center for Emotional Intelligence. Her work has been featured in the Harvard Business Review, US News, Science Daily, and others, and she is a regular contributor to Psychology Today and Creativity Post. Zorana studies many aspects of the creative process, including idea generation but also creative mindsets, creative self-efficacy, and the role of emotions in creativity. Her new book is called The Creativity Choice: The Science of Making Decisions to Turn Ideas into Action. She argues that creativity is a choice--not only choosing in some abstract general way, but she gives advice about how to make creative choices throughout the creative process, from the first idea to the development of the idea. In this interview, she talks about creative mindsets, creative self-efficacy, and harnessing and managing your emotions to maximize creativity. For more information: Zorana Ivcevic Pringle's web site Music by license from SoundStripe: "Uptown Lovers Instrumental" by AFTERNOONZ "Miss Missy" by AFTERNOONZ "What's the Big Deal" by Ryan Saranich Copyright (c) 2024 Keith Sawyer

Stand Up is a daily podcast. I book,host,edit, post and promote new episodes with brilliant guests every day. Please subscribe now for as little as 5$ and gain access to a community of over 750 awesome, curious, kind, funny, brilliant, generous souls Check out StandUpwithPete.com to learn more Outclassed: How the Left Lost the Working Class and How to Win Them Back Described as having “something approaching rock star status” in her field by The New York Times Magazine, Joan C. Williams is a scholar of social inequality and a prominent public intellectual. Williams is the author of 12 books and 116 academic articles in law, sociology, psychology, medical and management journals. She is the 11th most cited legal scholar both in critical theory and employment law. She is a Sullivan Professor and the Founding Director of the Equality Action Center at UC Law San Francisco, former Founding Director of the Center for WorkLife Law. She has three TED/TEDx talks, including one with over 1.3 million views. Her 2016 essay on why Trump attracted so many non-college voters went viral, with over 3.7 million reads, becoming the most-read article in the 90-year history of Harvard Business Review. She is widely known for “bias interrupters,”—an evidence-based metrics-driven approach to eradicating implicit bias introduced in the Harvard Business Review in 2014. The website  biasinterrupters.org with open-sourced toolkits for individuals and organizations has been accessed over 500,000 times. She was profiled in Financial Times and has published on class dynamics in American politics in The New York Times, Washington Post, The Atlantic, The New Republic, Politico, The Hill, the Wall Street Journal and elsewhere. Her work on class includes her upcoming book Outclassed: How the Left Lost the Working Class – And How to Win Them Back (forthcoming St. Martin's, May 2025) and her critically acclaimed 2017 book White Working Class – one of three books President Biden carried, dog-eared and annotated, during his 2020 presidential campaign, according to the Washington Post. Her work on gender includes What Works for Women at Work: Four Patterns Working Women Need to Know (NYU Press, 2014) and her prize-winning Unbending Gender: Why Family and Work Conflict and What To Do About It (Oxford, 1999). Williams' work helped create the field of work-family studies, modern workplace flexibility policies, and the study of maternal wall bias in sociology. Her work on race includes eight studies documenting how racial and gender bias play out in today's workplaces, including two focused specifically on women of color: Pinning down the Jellyfish: Racial and Gender Bias against Women in Tech (2022) and Double Jeopardy? Gender Bias against Women of Color in STEM (2014). She is a leading voice on diversity, equity, and inclusion; with her team, she has published 39 articles published in Harvard Business Review. In 2014, she launched Bias Interrupters, a data-driven approach to interrupting bias in organizations whose website has been downloaded over half a million times. Williams has received awards in several different fields. For her contributions to the legal profession, she is one of the few people to receive both the American Bar Foundation's Outstanding Scholar Award (2012) and the ABA's Margaret Brent Women Award for Lawyers of Achievement (2006).  For her contributions to the work-family field, she received the Work Life Legacy Award from the Families and Work Institute (2014) and MSOM Responsible Research Award in Operations Management (2022). For her contributions to women's advancement in engineering, she received the President's Award from the Society of Women Engineers (2019). For contributions to psychology, she received the Distinguished Publication Award from the Association for Women in Psychology (2005). Her work has been funded by three National Science Foundation grants, as well as grants from Alfred P. Sloan Foundation, the W. W. Kellogg Foundation, the Ford Foundation, the Robert Wood Johnson Foundation. She holds degrees from Yale, Harvard, and MIT as well as an honorary PhD from Utrecht University in the Netherlands. Join us Monday's and Thursday's at 8EST for our Twice Weekly Happy Hour Hangout's !  Pete on Blue Sky Pete on Threads Pete on Tik Tok Pete on YouTube  Pete on Twitter Pete On Instagram Pete Personal FB page Stand Up with Pete FB page All things Jon Carroll  Follow and Support Pete Coe Buy Ava's Art  Hire DJ Monzyk to build your website or help you with Marketing Gift a Subscription https://www.patreon.com/PeteDominick/gift

Watch the YouTube version of this episode HEREAre you a business owner looking for tips to create a stronger business? In this episode of the Maximum Lawyer Podcast, host Tyson Mutrux explores essential strategies for entrepreneurs, focusing on copywriting, productivity, and decision-making.Copywriting can be used as an advertising tool and can reel in business if done right. Using the Copywriting Playbook, Tyson shares some tips on how to use it effectively for a business. First  is to make a specific promise, then add a vehicle or method for that promise, move on to including a timeline and then finish by anchoring it with a number. What this does is show the individual looking at your business what you are going to help them achieve or what they will get out of working with you. It is a quick and catchy tagline that will entice the individual.Tyson also provides some tips on how a business owner can make effective business decisions. One tip is that you only need 51% certainty to make a decision. If you have a bunch of decisions up in the air and you don't know what move to make, if you are more than sure on which direction to go, follow it. Don't take more than 48 hours to make a decision on anything for your business. Another tip is to hire someone based on 3 questions: What specific result will this person own? How do they move the firm forward? Should this role be done in-house or outsourced? If you can answer these questions, you are ready to hire.Take a listen to learn more!2:18 Breakdown of effective copywriting strategies12:38 Tips for faster, more effective business decisions20:07 Harvard Business Review study on productivity34:16 How AI is changing job applicationsTune in to today's episode and checkout the full show notes here. 

Israa Nasir is a psychotherapist, speaker, writer, and the founder of WellGuide, a digital platform dedicated to making mental health tools accessible to all. Her work has been featured in Forbes, Time, and Harvard Business Review, and her new book, Toxic Productivity, helps readers reclaim their time and emotional energy in a world that constantly asks for more. Today, Israa shares how her own pursuit of achievement nearly cost her the things that mattered most. She opens up about growing up between cultures, how her family's story shaped her understanding of success, and the moment she realized she needed to make a change. We also explore the concept of toxic productivity, why so many of us fall into it, and what it actually takes to break free. My friends, if you've ever felt guilty for resting, struggled to say no, or questioned your worth when you're not "doing enough," this conversation is for you. You'll leave with practical tools to quiet your inner critic, make space for joy and rest, and define success on your own terms.

What if the key to lasting success isn't just about hiring the right people, but also about letting them go the right way? In this episode of The Greatness Machine, Darius chats with Robert Glazer, entrepreneur, bestselling author, and former CEO of Acceleration Partners, about building a culture of trust, transparency, and long-term relationships. Robert shares insights from his new book, “Rethinking Two Weeks' Notice: Changing The Way Employees Leave Companies For The Better,” and discusses how his company helps employees transition into roles that truly fit their strengths. He also highlights why open conversations, fair treatment, and positive departures can turn former employees into future clients. In this episode, Darius and Robert will discuss: (00:00) Introduction to Robert Glazer and His Work (02:59) The Evolution of Company Culture (06:20) Rethinking Employee Departures (10:57) The Changing Landscape of Employment (14:10) The Future of Remote Work (21:13) Transitioning Leadership in Business (25:25) Navigating Remote Work Challenges (30:02) Understanding Employee Engagement and Disengagement (35:13) Implementing Open Transition Programs (39:55) The Importance of Leaving Well Robert Glazer is the founder and Chairman of Acceleration Partners, a globally recognized partner marketing agency known for its award-winning company culture. A bestselling author, he has written “Elevate,” “Friday Forward,” and “How to Thrive in the Virtual Workplace,” along with his widely read Friday Forward newsletter. As a sought-after keynote speaker, Robert has appeared on the TEDx stage and hosts the Elevate Podcast. His insights have been featured in Harvard Business Review, Forbes, and Fast Company. Passionate about leadership and growth, he helps individuals and organizations reach their full potential. Sponsored by: Constant Contact: Try Constant Contact free for 30 days at constantcontact.com. IDEO U: Enroll today and get 15% off sitewide at ideou.com/greatness.  Indeed: Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/DARIUS. Shopify: Sign up for a $1/month trial period at shopify.com/darius.  Connect with Robert: Website: https://robertglazer.com/ LinkedIn: https://www.linkedin.com/in/glazer  Twitter: https://x.com/robert_glazer  Instagram: https://www.instagram.com/robertglazer_/  Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/imthedarius/ YouTube: https://www.youtube.com/@Thegreatnessmachine  Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Write a review for The Greatness Machine using this link: https://ratethispodcast.com/spreadinggreatness.  Learn more about your ad choices. Visit megaphone.fm/adchoices

SummaryWe live in an age of unprecedented communication tools, yet misunderstandings and conflicts online seem more common than ever. In this episode, we learn from Professor Andrew Brodsky, a management professor at the University of Texas at Austin and author of "PING: The Secrets of Successful Virtual Communication." Drawing from his personal experience with isolation due to illness and his extensive research, Professor Brodsky shares the science behind effective virtual communication. You'll discover his PING framework for better online interactions, learn why we consistently overestimate our ability to convey emotion through text, and get practical advice for avoiding the most common digital communication pitfalls. This episode will help you become not just a better communicator online, but a more thoughtful and gracious person in all your virtual interactions.About Our GuestDr. Andrew Brodsky is a management professor at The University of Texas at Austin in the McCombs School of Business.By implementing his own research-driven methods, he has won multiple research and teaching awards, including Poets & Quants Best 40 Under 40 MBA Professors in the world. Andrew's expertise on virtual interactions and organization communication led him to publish the book Ping: The Secrets of Successful Virtual Communication and form the Ping Group. His goal is to help organizations leverage research-based approaches that will enable their employees to improve all types of interactions and communication.Andrew has consulted, conducted training, and given keynote talks around the world. His research on workplace interactions has been published in a variety of peer-reviewed journals, and he has been regularly quoted for his expertise in major media outlets including the Wall Street Journal, Harvard Business Review, The Economist, and Reuters.Useful LinksAndrew Brodsky - Personal & Book Website: https://abrodsky.comPing Group Consulting: https://pinggroup.org/Expert Tips for Better Virtual Communication: https://www.pcma.org/expert-tips-for-better-virtual-communication/Pleasant Pictures MusicJoin the Pleasant Pictures Music Club to get unlimited access to high-quality, royalty-free music for all of your projects. Use the discount code HOWTOHELP15 for 15% off your first year.

In this episode of Asking For A Friend with TalkDoc, co-hosts Dr. Pamela Kreiser, Meredith Edwards Nagel, and Teighlor Polendo explore the art of giving feedback. Reflecting on the discomfort of receiving harsh feedback, they present two effective strategies for providing constructive criticism without triggering defensive reactions— the Positive Feedback Sandwich and the Situation-Behavior-Impact (SBI) technique. Alongside discussing research insights from Gottman and the Harvard Business Review, the hosts offer practical examples and scenarios to illustrate these strategies in action, aiming to improve communication and relationships.  Music by epidemic sound. SHOW NOTES: Experts :  Dr. John Gottman Resources : Harvard Business Review Tools :  Positive Feedback Sandwich (Mary Kay Ash) 3-part formula: Positive comment Constructive feedback Positive/supportive closing SBI Tool - Situation, Behavior, Impact (Center for Creative Leadership) Situation – When/where the behavior happened. Behavior – What the person did (specific & observable). Impact – How it affected you or others.

EPISODE SUMMARY Join scientist and mindset & high-performance coach Claudia Garbutt and Author Noel Massie for another Leaders Are Readers Wired For Success Book Club feature and author interview! If you're looking for leadership advice to help you build great teams and an inspiring company culture, this book is for you!   In this episode, we talk about: -       How to become a great leader -       Integrity vs ethics -       Building trust & an inspiring company culture   EPISODE NOTES Noel Massie served as Vice President of UPS's U.S. Operations from 2016-2019. In this role, Massie supported and guided the package delivery and logistics services in the United States. Prior to his service as VP, he held various positions within the organization, including: •           President of three separate business units – Chicago, Virginia, California •           Operations Division Manager – Distribution centers •           Corporate Schools Coordinator – Curriculum development for internal leadership schools Currently, Noel is a member of three Boards: •           The Annenberg Foundation – a $1.7 billion endowment, Noel serves on their investment committee helping to guide investment strategy. •           The Los Angeles Urban Leagues Executive Committee – Noel has served as the Board Chairman for nine years. •           Chapter One US – Noel serves as the Global Advisory Chair.   Massie has previously on served Boards of the following organizations: •           Los Angeles Chamber of Commerce (Board Chair) •           Inland Empire Economic Partnership, Southern California •           Orange County Business Counci, Southern California •           Los Angeles United Way •           UCLA of Luskin School of Public Policy •           Chicago Workforce Board   Noel has been recognized for his commitment to the communities where he has lived and worked with a variety of honors and rewards, including: •           100 Most Influential Leaders Award, Orange County, Southern California •           Spirit of Entrepreneur Award, California State University, San Bernardino •           NAWBO Man of the Year Award (National Association of Women Business Owners) •           Peter Drucker School of Management Supply Chain Leadership Award •           Community Service Award, Office of the Mayor, Los Angeles •           Community Service Award, Office of the Mayor, Chicago Massie has been featured in publications such as the L.A. Times, the Orange County Register, Door to Door (written by Edward Humes), and the Harvard Business Review. Massie has been a keynote speaker at a wide range of notable conferences and events. For more information about Noel's availability to speak at events, visit his contact page. He's also the author of “Congrats! You've Been Promoted: An Essential Guide for Helping New Leaders and Their Teams Succeed”.   Links:   Book: https://www.amazon.de/-/en/Noel-Massie/dp/1637633998   Website: noelmassie.com https://www.instagram.com/noellmassie/ https://www.linkedin.com/in/noel-massie-8b7511a/   ------------ Click this link to listen on your favorite podcast player and if you enjoy the show, please leave a rating & review: https://linktr.ee/wiredforsuccess ------------------   Music credit: Vittoro by Blue Dot Sessions (www.sessions.blue)   -----------------   Disclaimer: Podcast Episodes might contain sponsored content.    

Marc Zao-Sanders reveals the key to breaking the cycle of overwhelm with a power tool that makes a huge difference.— YOU'LL LEARN — 1) How to prune your to-do list effectively2) How to use timeboxing to plan your day with intention3) The art of choosing breaksSubscribe or visit AwesomeAtYourJob.com/ep1071 for clickable versions of the links below. — ABOUT MARC — Marc Zao-Sanders is the CEO and co-founder of filtered.com, a learning tech company. He regularly writes about algorithms, learning and productivity in Scientific American, Harvard Business Review and MIT Sloan Management Review. He has followed the practice of timeboxing for over ten years. He lives in London. • Book: Timeboxing: The Power of Doing One Thing at a Time by Marc Zao-Sanders • Podcast: The ADHD Skills Lab Harvard Business Review Article: "How Timeboxing Works and Why It Will Make You More Productive"• LinkedIn: Marc Zao-Sanders • Website: MarcZaoSanders.com — RESOURCES MENTIONED IN THE SHOW — • Study: "Implementation Intentions and Goal Pursuit" by Peter M. Gollwitzer and Veronika Brandstätter • Article: “To-Do Lists Don't Work” by Daniel Markovitz• Book: The Fountainhead by Ayn Rand• Book: The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results by Gary Keller and Jay Papasan• Book: Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time by Brian Tracy• Book: Winning the Week: How To Plan A Successful Week, Every Week by Demir Bentley• Past episode: 038: Establishing the Essential with Greg McKeown• Past episode: 080: Finding and Doing the One Thing with Jay Papasan• Past episode: 2024 GREATS: 935: The Five Steps to Winning Every Week with Demir Bentley— THANK YOU SPONSORS! — • Strawberry.me. Claim your $50 credit and build momentum in your career with Strawberry.me/Awesome• Quince. Get free shipping and 365-day returns on your order with Quince.com/Awesome• Plaud.ai. Use the code AWESOME and get a discount on your order• Rula. Connect with quality therapists and mental health experts who specialize in you at Rula.com/AwesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Fractal Truth of Leadership: Perry Marshall on 80/20, Chaos, and Reinvention What if the one thing sabotaging your leadership... is your addiction to doing too much of what doesn't matter? . You've heard of the 80/20 Rule. But what if I told you it's not just a rule... It's a recursive law of nature that governs your time, your team… and your destiny. In this explosive episode of The Dov Baron Show, I sit down with Perry Marshall, the Harvard Business Review-published strategist whose 80/20 model is now used by NASA's Jet Propulsion Labs, backed by MIT scientists, and anchored in a $10 million Evolution 2.0 science prize announced at The Royal Society in London. . He's been called one of the most expensive business consultants in the world. But what he teaches will cost you far more if you ignore it. . Because this isn't about productivity hacks. It's about the existential math of impact. . It's about how to shed identities you've outgrown, how to navigate resistance as a signpost, and how to use mathematical truth as a diagnostic lens for leadership. . If you're not just building a company, but forging a legacy! This is your mirror. And your wake-up call. . In This Episode:

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 3648: Jay Harrington highlights how reclaiming your weekends with intentional planning and “microadventures” can replicate the restorative benefits of a vacation without ever leaving town. By shifting your mindset and embracing simple, local experiences, you can boost happiness, reduce stress, and start each week more refreshed and energized. Read along with the original article(s) here: https://www.lifeandwhim.com/first-moments-blog/2019/plan-microadventures Quotes to ponder: "Rather than waiting all year for a two-week vacation to roll around, why not realize these benefits during the two-day vacation that's waiting for you every weekend?" "Those who treated the weekend as if it was a vacation were significantly happier when Monday arrived than those that didn't." "Something different, something exciting, but cheap, simple, short, and on your doorstep." Episode references: Boston Consulting Group productivity research (via Harvard Business Review): https://hbr.org/2009/10/making-time-off-predictable-and-required Alastair Humphreys' Microadventures Blog: https://alastairhumphreys.com/microadventures Learn more about your ad choices. Visit megaphone.fm/adchoices

Despite its popularity and promise, unfortunately, there are numerous misconceptions about the definition and practice of psychological safety. Inspired by Amy Edmondson's recent article in Harvard Business Review, I dive into the real meaning of psychological safety—it's about cultivating a space where open debates and the free exchange of ideas thrive, not an environment in which conflict or critical feedback is avoided. Discover how focusing on challenging concepts, not individuals, can foster innovation, engagement, and inclusivity within your team. I unpack why conflict and vigorous debate are not only natural but essential components of a psychologically safe environment.But who is responsible for this shared sense of safety? It's not just the leader's job. Drawing from my experiences as an executive coach, I emphasize the importance of bi-directional relationships within teams. Everyone plays a part in creating a safe space. Learn how implementing concrete behaviors and KPIs, while seeking external feedback, can help assess and improve psychological safety. Reflect on your own role and contributions to developing such an environment, not only in your professional sphere but in your personal life as well.What You'll Learn- Debunking common myths about psychological safety.- How to dynamically measure psychological safety within teams.- The impact of psychological safety on innovation and inclusivity.- The importance of shared responsibility in fostering psychological safety.Podcast Timestamps(00:00) – Misconceptions About Psychological Safety(20:13) – Psychological Safety is a Two-Way StreetKEYWORDSPositive Leadership, Psychological Safety, Constructive Conflict, High-Performing Teams, Open Debates, Free Exchange of Ideas, Combatting Misconceptions, Amy Edmondson, Navigating Conflict, Radical Candor, Collective Excellence, CEO Success

Kevin Evers: There's Nothing Like This Kevin Evers is a Senior Editor at Harvard Business Review. Passionate about shaping groundbreaking research and amplifying pioneering ideas, he has edited bestselling and award-winning books on high performance, creativity, innovation, digital disruption, marketing, and strategy. He is the author of There's Nothing Like This: The Strategic Genius of Taylor Swift*. You may love her music. You may not. You may think she's a business genius…or perhaps no. But one thing is for sure, you cannot ignore Taylor Swift. In this conversation, Kevin and I explore Swift's strategic approach and what every leader can learn from her success. Key Points Swift knows exactly her “job to be done” and delivers on it consistently. Swift treats her fans' emotions and experiences with respect and they respond in kind. Andy Grove famously said that only the paranoid survive. It's one of many traits that helps Swift stay successful. Swift's transition to pop was promotion-focused rather than prevention-focused to a promotion-focused. She led the story of her transformation. Not only is Swift clear on her vision, but she regularly reflects on the difficult steps to get there. Swift is a remarkable example of antifragility. Not only does she withstand stress and shocks, they make her stronger. Resources Mentioned There's Nothing Like This: The Strategic Genius of Taylor Swift* by Kevin Evers Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Doing Better Than Zero Sum-Thinking, with Renée Mauborgne (episode 641) The Reason People Make Buying Decisions, with Marcus Collins (episode 664) How to Keep Improving, with Maurice Ashley (episode 697) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.