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Currently the EVP of Product at Zendesk, Shawna Wolverton was previously SVP of Product Management at Salesforce. On this episode of This Is Product Management, Shawna shares a veritable primer on how to succeed in product management — including her secrets for challenging assumptions about your customers and peddling “soft influence”. Want to read the terms and quotes discussed in this episode? Please visit the TIPM website, to download a transcription of this episode!
Carlos Gonzalez de Villaumbrosia is the CEO and Founder of Product School, the global leader in product management training. Since 2014, the community has grown to more than one million people. In this episode, Carlos shares his experiences from the digital product world, in a conversation with Shawna Wolverton, Executive Vice President of Product at Zendesk. Learn about: The bootstrap approach to building a community-centric business The role of a product manager in early stage startups How to best unify the customer experience from product to service
In this special episode of the Futurum Tech Podcast, The Interview Series, Daniel Newman welcomes Zendesk's Shawna Wolverton, SVP of Product, and Sarah Reed, CX Leader/Event Creator. Together, they discussed the latest trends in customer experience, what customer experience leaders should think about for years ahead, and more. INFORMATION: This Futurum Podcast features Daniel Newman (@danielnewmanUV, Shawna Wolverton (@shawnawol)and Sarah Reed (@stealeyreed). If you haven't already, please subscribe to our show on iTunes or SoundCloud. For inquiries or more information on the show, email the team at podcast@futurumresearch.com or follow @FuturumPodcast on Twitter. To learn more about Futurum Research please visit www.futurumresearch.com. DISCLOSURE: Futurum Research is a research and analysis provider, not an investment advisor. The Futurum Tech Podcast (and all related written notes and materials) is a newsletter/podcast intended for entertainment and informational purposes only. Futurum Research does not provide personalized investment advice and no investment advice is offered or implied by this podcast. ###
Worried your degree doesn't match your desired career path? Curious how to break into tech from an unrelated field? Get ready to be inspired by this episode of the Girl Geek X Podcast. This time, the team is tracking women's incredible journeys like from theater to software engineer and office manager to chief product officer. Featuring speakers from Groundtruth and Zendesk. Hosted by Angie Chang and Sukrutha Bhadouria. Gretchen DeKnikker will be back soon! Produced by Rachel Jones. Recorded by Eric Brown. Featuring Carol Chen, Shawna Wolverton and Rosie Sennett.Support the show (https://girlgeek.io/attend/)
Do you ever have to call Salesforce Support? Do you wish you could make Salesforce mobile a better experience for your users? Would you like to talk with a Salesforce Product Manager? Then you want to listen to this episode as Mark and Brian talk with Cheryl Feldman. Cheryl Feldman is an MVP, User Group Leader, Admin for a large Enterprise company and so much more. You may have read about Cheryl when Trailhead featured her story: https://trailhead.salesforce.com/trailblazers/cheryl-feldman There's even a better chance that you've seen her photo on the login page. Show Overview 00:01 A very dramatic retraction about Dashboards 01:28 Introduction 02:25 Joke from Amy Oplinger https://twitter.com/SalesforceAmy/status/966836693192998912 03:00 Public Service Announcement due to Budget restraints 04:18 Fake Sponsor: Podcast anonymous 04:35 Libsyn Affiliate: 1 month free with promo code: podmagic 05:17 Coffee Break AI on a poor adopted Enterprise platform Https://twitter.com/petercoffee/status/963129134078615553 09:06 Introducing Trailblazer Cheryl Feldman 10:00 Only the best bosses... Happy place on earth 10:47 Mobile escapades 12:48 Lightning now and shout out to Michael Orr https://twitter.com/orrdeal 14:50 Mobile only page? 17:45 Specific Lightning Components to make Salesforce Mobile amazing 19:00 Flows in mobile with the Flow Action 21:44 Shameless plug: Using Flows in Actions https://thewizardnews.com/2017/10/18/favorite-salesforce-winter18-feature-flow-object-action/ 22:45 Cheryl's list for must need for mobile: Mobile only pages and login as other user on mobile 28:44 Interacting with Salesforce Support 29:14 Cheryl's tips for interacting with Salesforce support 32:55 Simulator on Chrome for mobile 38:00 Working with Salesforce Product Managers 41:00 Product Managers in the Trailblazer community 48:25 We Love & Miss you Shawna Wolverton. 53:20 What one question would you ask Parker Harris? 55:43 The First time Cheryl met Parker Harris 56:45 And now you're on login Page/How she found out she was on the login page 58:47 If Brian & Mark were Sesame street's Bert and Earnie... who is who? 49:42 When Marc & Parker are on stage at Dreamforce, which WizardCast host is Marc and which is Parker? 1:02:32 Why Cheryl feels unworthly of being on the podcast. It's a Star Wars thing. 1:04:20 Star Trek Vs Star Wars, Salesforce vs Microsoft Dynamics 1:05:20 A girl things Mark & Brian are super cool BECAUSE we watched Star Wars 1:07:35 Closing Credits and Kudos to Jean Hawthorn as intern via @WizardCast_pod 1:08:00 Tell us your ideas, your questions for Parker! Submit Questions for Parker Harris: http://bit.ly/parkerquestions Submit Ideas:http://bit.ly/ideahighlight 1:09:19 After Credits Scene HELP US SPREAD THE WORD! We’d love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! https://ctt.ec/23f7u Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Stitcher Subscribe via RSS Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Share a question for Parker Harris http://bit.ly/parkerquestions FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website Leave of Voicemail 608 492 0321 Email wizardcast@thewizardnews.com Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk
In this episode, we discuss design patterns, null checking, chequebook journalism, Brett Nelson's GDS Soundboard, recent changes in Salesforce product management team, and HPE CEO Meg Whitman stepping down. Good Day Sir! Army Mini-Soundboard How brands secretly buy their way into Forbes, Fast Company, and HuffPost stories Shawna Wolverton on Twitter Adam Seligman on Twitter Glassdoor: Facebook is consistently the best tech company to work for in the U.S. | VentureBeat Salesforce Certified Professional Ranking and Regional Statistics HPE CEO Meg Whitman Reveals Why She's Stepping Down
When Salesforce set out to re-design our Core Products, we faced a daunting challenge. To move fast, a cross-functional team worked closely together to define, design, test, and iterate. We will talk about what this collaboration entailed, and lessons learned for design thinking & doing at enterprise scale. Guest speakers: Pratima Arora, Shawna Wolverton, and David Colby (Salesforce).