Friday Fast Fifteen

When you work remotely all the time, the lines blur between work and the rest of your life. For many workers in the post-COVID world, this is a new phenomenon. Others have been managing for years.  Remote work veteran and Crossfuze Managing Consultant, Anna Wolbrecht sits down with Friday Fast Fifteen Host Kim Funk for a good conversation on Workflowing Your Work-Life Balance. Because no matter who you are, or where you work – you have to master the balancing act. Anna's got some great strategies. Grab a snack and get ready to implement some new workflows.

"I honestly feel like I made the best decision coming here." - Allison Walker, reflecting on her first year at Crossfuze Join host Kim Funk and Crossfuze Managing Consultant, Allison Walker as they reflect on what they're grateful for this year. Allison shares her thoughts on the latest ServiceNow innovations making her clients jobs easier and a few things that have made life out of work easier too. Check out the Friday Fast Fifteen's take on gratitude. 

“ServiceNow DevOps brings quantitative data to better inform the change process and decision making.” - Justin Meadows, Crossfuze Solutions Consultant  In this latest Friday Fast Fifteen, Justin Meadows talks with Kim Funk about what makes DevOps in ITSM Pro such a big deal.  Learn what ServiceNow DevOps is, what it can do for your organization and where you can learn more about this exciting new functionality. Plus – learn what Justin Meadows likes to do when he's not building workflows. 

"Don't be afraid to ask questions." Information technology has so many acronyms, it's almost as if techspeak is a completely different language. While you may be familiar with ITIL, ITSM, CSM and CMDB, new acronyms emerge all the time.   IT leaders must stay on top of the language. And be able to define it for the business leaders who aren't necessarily submersed in the culture.  In this Friday Fast Fifteen, David Stevenson breaks down and defines some of these emerging acronyms.  Grab a snack, and get ready to learn about AI and the IoT! 

"Leaders should question if going off of instinct is a long-term strategy." The data doesn't lie. In this Friday Fast Fifteen episode, Zach Brand and Kim Funk discuss how important it is to ask the right questions, in order to get the right data in return. Additionally, Zach reveals the two focus points for IT when searching for solutions. This episode is just what you need to wrap up your week!

“A diverse mix of voices leads to better discussions, decisions and outcomes for everyone.” – Sundar Pichai Like many of our peers, 2020 became the year Crossfuze took a good, hard, look how we could be the change and create a space where people from all backgrounds are valued and supported. Join host Kim Funk and Diversity, Inclusion and Belonging Task Force member, Telly Cadet, as he shares his vision and why these initiatives are so important – no matter what industry you're in.

Change can be stressful and down-right scary. We know. Even though we've been in the digital transformation game for years, we learn something new every day. In this episode of the Friday Fast Fifteen, Host Kim Funk sits down with Crossfuze Advisory Consultant, Noel Radley to talk about Organizational Change Management. Learn about Noel's atypical journey, how we use change management skills in everyday life, and what it really takes to lead OCM initiatives – no matter your organization. 

What is a CMA, anyway? ServiceNow Certified Master Architect is the highest level of achievement in the ServiceNow ecosystem. But what is a CMA? And why would an organization want one on their project?  Certified Master Architect and Crossfuze Managing Consultant, Joel Maxwell explains it all to host Kim Funk in this bite-sized conversation.

In this snack-sized conversation, Robert Bryan shares what he's most excited to see in the ServiceNow Rome release. Kim Funk catches up with this new dad while he explains how the Rome release takes workflowing to the next level with the new collection and discoverabilities tool and the upgraded CMDB. It's the perfect primer for our upcoming webinar on September 15. If you'd like snack-sized conversations delivered to you weekly, follow the Friday Fast Fifteen on Apple Podcasts or Spotify or subscribe to our YouTube channel.

Join host Kim Funk and guest, Jennifer Bierman, Senior Vice President of Service Delivery for the Season Finale of the Friday Fast Fifteen.  You'll learn about Jennifer's philosophy and vision for the ServiceNow Global Delivery team at Crossfuze. Whether you're a current customer – or a prospective customer, you won't want to miss this snack sized conversation.  Season 1 is available on Apple Podcasts, Spotify and YouTube.  

“Alone we can do so little; together we can do so much.” – Helen Keller  If you've ever been on a winning team, you know there's intention behind all the success. And once you have the right formula, it's magical.   On this episode of the Friday Fast Fifteen, Samuel Hoganson, Director of Human Resources talks Crossfuze people and culture with host Kim Funk. He shares his own career story and how it inspired him to create the incredible culture of growth and learning at Crossfuze today. Grab a snack, listen up and learn what makes Crossfuze a great place to work. 

From the Service Desk to the C-Suite, cybersecurity should remain top of mind for everyone in your organization. But, how do you have these conversations? What questions do you ask, and how to you build a proactive cybersecurity strategy when a cyberattack happens every 39 seconds? Crossfuze's Managing Director of Marketing and host Kim Funk talk security operations from a business leader's perspective in this Friday Fast Fifteen. 

Guest Greg Wheeler, Practice Director of Advisory, dives back into the funnel diagram. He and host Kim Funk discuss alignment challenges, priorities and value. Drawing on his experience in IT and business, Greg explains the value of approaching these challenges with thoughtfulness and discipline. And the benefits of objective, fact-based conversations between IT and the business on service level achievements. 

What do leaders need to cultivate a productive and creative workplace? Ollie Nowak, Crossfuze UK Account Manager and author of the Digital Iceberg Blog, and Kim Funk discuss the role both psychology and technology in an optimized working environment. Ollie's got some key points to ponder as we head “back to the office” in whatever form that takes. 

Digital transformation has gone from vision to reality for many companies. And they're starting to ask themselves, what's next? Where do we go from here? In today's Friday Fast Fifteen, host Kim Funk and David Stevenson, Practice Director, ITx here at Crossfuze talk about the new buzzword, Enterprise Service Management or ESM. Platforms like ServiceNow are connecting technologies in new ways and making once siloed organizations improve efficiencies and drive growth – by tying it all together.  

In this Friday Fast Fifteen, host Kim Funk and Greg Wheeler, Practice Director of Advisory, dig into the relationship between IT and the business. Greg introduces the funnel diagram as a tool for identifying where IT and the business can work together to drive business initiatives forward. It's a meaty discussion and one we'll explore further in future episodes. So be sure to subscribe on Apple Podcasts, Spotify or YouTube. 

Join Kim Funk and Thomas Hunt for a discussion on how ServiceNow Customer Service Management has transformed the higher education landscape.

From innovations in manufacturing to higher education to creator workflows. ServiceNow's digital experience, Knowledge 21 got us fired up and thinking BIG. Check out the upgraded Friday Fast Fifteen podcast with host Kim Funk and special guests, Jeslyn Carlson and Matt Duntsch to learn more about what's got folks at Crossfuze so excited about ServiceNow.

Persistance. Patience. Persuasiveness. Digital transformation is an ongoing campaign. How do leaders keep day-to-day decision making in line with their vision? Bridgette Jones and Ollie Nowak discuss techniques organizations can apply to tackle Digital Transformation with Military Precision in this Friday Fast Fifteen.

For this week's Friday Fast Fifteen, Kaitlyn Frank and Joel Gyolai discuss how Asset Management can benefit your organization as our workforces continue to change. Join Kaitlyn Frank and Joel Gyolai for this Friday's Fast Fifteen!

ServiceNow is not a small investment, and organizations need to get every ounce of return on that investment possible. In this episode, you'll learn how IT teams are uncovering incremental improvement opportunities hidden in their ServiceNow data that have far-reaching effects. Hear real-world stories and tips from Shawn Willson, who has helped hundreds of customers to maximize their value in the ServiceNow platform. 

Being a cyber-aware company can be a challenge, but there are ways to build defenses against cyber attackers. In this Friday Fast Fifteen, Bridgette Jones, Andrea Castillo, and Anderson Ferneyhough talk about the barriers of building a cyber-aware organization. They also discuss how the current pandemic has changed the cyber-security landscape. 

What do you do with Microsoft 365?  How do you keep up with it?  And how do you get the most out of your investment?  With Microsoft 365's many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background. Learn how the platform works with other technologies in your organization and how a properly supported Microsoft 365 platform can elevate the Service Desk in the eyes of the end-user. 

The Service Desk has come a long way in 20 years. And like everything else, the pandemic accelerated its journey. In this Friday Fast Fifteen, Karin Glazier and Zach Brand discuss the evolution of the Service Desk.