Podcasts about service delivery

Heavy industry runs on complex systems and distributed assets, but frontline workers are often still armed with paper manuals and radios. It works, but yields an unacceptably high level of inconsistencies, safety incidents, and productivity bottlenecks. And as experienced workers retire, critical knowledge about systems, assets, and good practice disappears. The shift to digital work execution is now both viable and urgent. Smartphones are everywhere. AI is mainstream. And yet many organizations still struggle to digitize even basic workflows. In this episode, Liam Scanlan, co-founder and managing director of HINDSITE, reveals how his technology is addressing this challenge head-on. HINDSITE equips frontline workers with just-in-time digital instructions, visual training, and live process documentation. Companies that leverage this technology report fewer errors, faster onboarding, improved safety, and lower costs. Whether it's inline inspections, sensor maintenance, or tire bay procedures, HINDSITE brings consistency and governance to the last mile of industrial work.

Episode Notes In our second convention special we go to New Orleans with our presentation to the National Federation of the Blind. Staff from Service Delivery, Marketing and Sales, and Engineering talk about their roles and this year's updates. Then CEO Troy Otillio talks AI and Aira's involvement with Google Deep Mind's Project Astra.  Sign up to become a trusted tester at https://aira.io/projectastra. Learn more about visual interpreting at https://aira.io. Call our Customer Care Team at 1-800-835-1934 or email support@aira.io. Email us: airacast@aira.io Find out more at https://airacast.pinecast.co This podcast is powered by Pinecast.

In this episode, Sarah (Director of Service Delivery at Healing Embodied) answers the most frequently asked questions we receive about the Healing Embodied Practitioner Training Program. She discusses what you can do with this certification, the difference between a professional certification and a master's degree, what makes this training program different than all the other somatic coaching certification programs that exist, why this program is a full year, and why there is a cap on the number of students that can enroll in each cohort.If you've been interested in getting certified as an embodiment or somatic coach, this episode is for you!Book you free Career Vision Call here: https://healingembodied.hbportal.co/public/careervisionLearn more about the difference between a professional certification and becoming a licensed therapist: https://youtu.be/FvUYqAMgCZQAdditional Resources:Book a free 15 minute Clarity Call with a member of our team, and learn how we can support you in creating more trust, love, and joy in your life: https://healingembodied.kartra.com/page/applyGet our free training for therapists, coaches, and practitioners, How to Not Burn out as a Therapist: https://healingembodied.kartra.com/page/burnoutGet our $7 ebook for therapists, coaches, and practitioners on how to create a career that lights you up and serves from overflow rather than burnout and self-sacrifice, From Overgiving to Overflow: https://healingembodied.kartra.com/page/overgiving-to-overflowWant to feel safe to let in the fullness of love in your relationship? Check out our new free guide, "The 5 Keys to Feeling Rock Solid in Your Relationship" here: https://healingembodied.kartra.com/page/the-5-keysGet on our email list for updates, podcast episode announcements, discounts, and more: https://healingembodied.kartra.com/page/sign-upCheck out all the ways we can support you here: www.healingembodied.com/healwithus

Clement Manyathela hosts Emfuleni Mayor Sipho Radebe to discuss the state of the municipality. Listeners share their opinion on how the local government city is functioning. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Clement Manyathela and the listeners speak discuss various issues including Lewis Hamilton’s latest comments during the Hungarian Grand Prix. They also discuss the state of the City of Johannesburg after concerns raised by Treasury and Mayor Dada Morero rating his service delivery 8 out of 10. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

This episode features Mark Lenzner, Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service, who explores how the Test and Buy Innovation model is transforming public sector procurement. Learn how agencies can adopt more agile, outcome-focused approaches to tackle community challenges—by prioritising the problem rather than prescribing the solution. From fostering procurement flexibility to unlocking access to a wider pool of tailored, innovative offerings, the discussion dives into strategies that drive better results in public service delivery. A must-listen for public sector leaders and innovators rethinking how government buys and builds. Mark Lenzner, Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service.   For more great insights head to www.PublicSectorNetwork.co  

Aubrey converses with Dr Paul Mudau, a Senior Lecturer in the Department of Public, Constitutional and International Law at the University of South Africa, about whether our founding fathers made a mistake by suggesting that" South Africa belongs to All" who live in it" not taking into consideration the possible migration challenges of our time, placing serious pressure on resources and escalating tensions. The Aubrey Masango Show is presented by late night radio broadcaster Aubrey Masango. Aubrey hosts in-depth interviews on controversial political issues and chats to experts offering life advice and guidance in areas of psychology, personal finance and more. All Aubrey’s interviews are podcasted for you to catch-up and listen. Thank you for listening to this podcast from The Aubrey Masango Show. Listen live on weekdays between 20:00 and 24:00 (SA Time) to The Aubrey Masango Show broadcast on 702 https://buff.ly/gk3y0Kj and on CapeTalk between 20:00 and 21:00 (SA Time) https://buff.ly/NnFM3Nk Find out more about the show here https://buff.ly/lzyKCv0 and get all the catch-up podcasts https://buff.ly/rT6znsn Subscribe to the 702 and CapeTalk Daily and Weekly Newsletters https://buff.ly/v5mfet Follow us on social media: 702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Clarence Ford spoke to Keyuren Maharaj, the chairperson of the Glenwood Ratepayers and Residents’ Association who created the CityMenderSA which allows residents to report, track & view local issues like potholes, water leaks & streetlights. Views and News with Clarence Ford is the mid-morning show on CapeTalk. This 3-hour long programme shares and reflects a broad array of perspectives. It is inspirational, passionate and positive. Host Clarence Ford’s gentle curiosity and dapper demeanour leave listeners feeling motivated and empowered. Known for his love of jazz and golf, Clarrie covers a range of themes including relationships, heritage and philosophy. Popular segments include Barbs’ Wire at 9:30am (Mon-Thurs) and The Naked Scientist at 9:30 on Fridays. Thank you for listening to a podcast from Views & News with Clarence Ford Listen live on Primedia+ weekdays between 09:00 and 12:00 (SA Time) to Views and News with Clarence Ford broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/erjiQj2 or find all the catch-up podcasts here https://buff.ly/BdpaXRn Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

“It's not the SLA—it's the XLA. We measure success by how well we deliver the customer's experience.” — Tom Boggs, BCN Telecom In an era where enterprise customers expect seamless delivery, rock-solid security, and AI-enhanced services, BCN Telecom is rising to the occasion with a bold, customer-centric approach. In this episode of Technology Reseller News, Doug Green speaks with Tom Boggs, Vice President of Service Delivery at BCN Telecom, about how the company is redefining managed services through experience-level agreements (XLAs), vertical customization, and rapid adaptability. BCN Telecom isn't just connecting networks—it's co-owning business outcomes. With a managed services ecosystem spanning connectivity, SD-WAN, SASE, and cloud applications, BCN integrates diverse technologies into a single, curated solution tailored to each customer's industry and goals. Boggs explains how this means shifting from static vendor relationships to dynamic partnerships. Boggs highlights three major forces shaping today's delivery expectations: • Cloud-first and hybrid IT strategies • Security-driven design • Customer outcome focus Security is front and center—layered into every deployment, from edge computing to fully managed firewalls and secure remote access. But it's the convergence of security and connectivity, aligned with smart project planning, that sets BCN apart in large-scale, multi-site rollouts. AI and automation also play a key role. Boggs shares how BCN equips its project managers with AI-powered note-taking tools to capture call insights in real-time—speeding up delivery and enhancing the customer experience. Some clients have even adopted these tools themselves. Boggs emphasizes that BCN's strength lies in its team—empowered to act quickly and resolve issues without the bottlenecks of large bureaucracies. This agility enables BCN to adapt instantly to partner and customer feedback, creating tailored solutions for even the most complex verticals, from healthcare to retail. At the heart of the conversation is a clear message: customer success is not one-size-fits-all. Through real-time data analytics, outcome-driven customization, and an empowered workforce, BCN is helping clients move from legacy MPLS to future-ready SD-WAN and edge security—while ensuring productivity never takes a back seat to protection. Learn more about BCN Telecom's solutions at https://www.bcntele.com.

In this episode, we hear from Joshua McKenzie, Manager, Cyber Governance, Risk and Assurance, Parliament of NSW who explores how government service providers can strike the right balance between compliance, cost-effectiveness, and risk management—without compromising on safety or service delivery. Listeners will gain insights into prioritising tasks through a people-centric lens, applying threat-based risk strategies, and implementing practical, scalable approaches to achieve compliance. Whether you're in operations, policy, or cyber risk, this conversation offers actionable takeaways for building safer, more effective government services. Joshua McKenzie, Manager, Cyber Governance, Risk and Assurance, Parliament of NSW For more great insights head to www.PublicSectorNetwork.co  

Africa Melane speaks to Cape Town Mayor Geordin Hill-Lewis, who recently visited the graduating cadets alongside Alderman JP Smith. - The City introduces 700 new City police officers as part of the Spring programme. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In our latest episode, Jamey Martell, Senior Director, One Person One Record, Nova Scotia Health Authority, Dr. Julie Maranda, Chief Medical Information Officer, One Person One Record, Nova Scotia Health Authority highlight that as healthcare systems go digital, trust and security must be built in from the start. Our healthcare leaders from Nova Scotia Health and its OPOR (One Person One Record) share how they're designing a unified, province-wide health record system that puts governance, privacy, and user needs at the centre. Find out how OPOR is embedding protections throughout system design, aligning clinical and technical teams, and safeguarding sensitive health data—while also building public trust in the future of digital care.   Jamey Martell, Senior Director, One Person One Record, Nova Scotia Health Authority, Dr. Julie Maranda, Chief Medical Information Officer, One Person One Record, Nova Scotia Health Authority For more great insights head to www.PublicSectorNetwork.co  

Government's delivery challenge is hardly new. Recent research demonstrates that citizen trust in government is directly related to how well government actually does what it says it will do. Here to share new report from Deloitte that documents nine trends driving government capacity to deliver on big things is the executive director of Deloitte's Center for Governmental Insights, Bill Eggers.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This episode, Nicholas Davis, Co-Director, UTS Human Technology Institute takes listeners on a deep dive into the transformative world of Artificial Intelligence and the essential guardrails needed to ensure its safe, ethical, and effective application. Drawing on global best practices, emerging domestic trends, and state-level strategies, the conversation explores how NSW and the broader Australian public sector can harness AI's potential while maintaining public trust and navigating complex regulatory landscapes. From understanding the technology and building a clear strategy, to implementing governance frameworks and operationalising AI at scale, this episode unpacks every layer of the journey. Whether you're exploring use cases or managing risk, it offers a roadmap for safely accelerating AI adoption across government. Nicholas Davis, Co-Director, UTS Human Technology Institute   For more great insights head to www.PublicSectorNetwork.co    

Le Public Service Delivery Index : un outil clé pour améliorer la performance des services publics by TOPFM MAURITIUS

Key Takeaways for local government's emergency management and response:Best practices in governmental preparedness.How to address the entire community.Ways to leverage technology to enhance information management and situational awareness.Cooperation with FEMA.Implement actionable review and continuous improvement.Featured Guest:John Antapasis, Emergency Management Director, Fire Rescue, City of TampaVoices in Local Government Podcast Hosts:Joe Supervielle and Angelica WedellResources:ICMA Recovery ResourcesICMA Annual Conference, October 25-29 in Tampa

Bongani Bingwa speaks to Tshwane MMC for Human Settlements Aaron Maluleka about the city’s controversial plan to demolish over 10,000 homes built illegally on unzoned land with no environmental clearance or basic services. While some developments may be regularised, many residents , who’ve invested their life savings , now face the threat of eviction and homelessness. The city says it’s about restoring order, but for affected families, it’s a crisis of fear, frustration, and unanswered questions. Bongani makes sense of the news, interviews the key newsmakers of the day, and holds those in power to account on your behalf. The team bring you all you need to know to start your day Thank you for listening to a podcast from 702 Breakfast with Bongani Bingwa Listen live on Primedia+ weekdays from 06:00 and 09:00 (SA Time) to Breakfast with Bongani Bingwa broadcast on 702: https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/36edSLV or find all the catch-up podcasts here https://buff.ly/zEcM35T Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702See omnystudio.com/listener for privacy information.

Qual é o tamanho real do perímetro que deve ser protegido? O que deve ser priorizado no monitoramento? Essas são perguntas complexas quando se trata de visibilidade em cibersegurança. O episódio 93 do RedCast aborda esse tema. Marcos Sena, nosso gerente de SOC, Milton Jr., nosso diretor de Service Delivery e Matheus Borges conversaram com Julio Concilio, líder global de segurança da informação da Braskem, para discutir caminhos possíveis para os desafios mais importantes relacionados à visibilidade.

The future of government is being rewritten—and it's digital. In this insightful episode, we sit down with Aneesh Joshi and Omar Shabbir from Infrastructure Ontario (IO) to explore how cutting-edge technologies like Digital ID systems, AI, and Digital Twins are revolutionizing public services. From eliminating bureaucratic silos to creating seamless, citizen-centric experiences, Aneesh (Technology Advisory Lead) and Omar (Growth Practice Lead) break down: - Why Ontario needs a secure Digital ID—and how it could transform everything from healthcare to transit. - The game-changing potential of Digital Twins—virtual replicas of infrastructure that optimize urban planning, healthcare, and more. - Overcoming barriers to innovation in government—from privacy concerns to fostering cross-sector collaboration. - Lessons from global leaders and actionable steps for public-sector leaders to accelerate change. Whether you're a policymaker, tech enthusiast, or simply curious about the future of government services, this conversation offers a bold vision for a smarter, faster, and more connected Ontario. Tune in and discover how emerging tech is turning bureaucracy into breakthroughs.   Aneesh Joshi and Omar Shabbir from Infrastructure Ontario.   For more great insights head to www.PublicSectorNetwork.co        

Your hosts Mark Anderson, Sharon Cowan, CBSE, and Ed Selkow dive into the third pillar of your Business Planning Strategy—Service Delivery—in this high-impact episode of our 4-part series, “Simplify Planning & Boost Results.”If you've ever lost a client over a small mistake, this one's for you.We're breaking down customer satisfaction, employee retention, training systems, quality control, and the one-liner that sums up the entire service game:“One Oh Sh*t erases three Attaboys.”

In this engaging episode, we hear from Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital, as he takes us on a creative and candid journey through one of the hospital's most ambitious challenges: space optimisation during rapid growth. Blending Star Trek metaphors with real-world strategy, Stewart shares how Holland Bloorview responded to a post-pandemic staffing boom, disorganised booking systems, and mismatched clinical workspaces—transforming the chaos into a cohesive, people-first space strategy. From establishing governance and principles to engaging teams in meaningful co-design, this story is about much more than bricks and mortar. It's about building culture, community, and clarity—without a capital expansion. Tune in for practical lessons on innovation, leadership, and turning constraints into catalysts for change. Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital   For more great insights head to www.PublicSectorNetwork.co  

Amy MacIver is joined by EWN Parliamentary Correspondent Lindsay Dentlinger to unpack Water and Sanitation Minister Pemmy Majodina’s recent claim that South Africa is not facing a bulk water crisis — but rather a supply and governance problem. Lindsay explains what came out of the Minister’s first appearance before Parliament’s SCOPA, including shocking stats on municipal underperformance, ballooning water board debt, and the limits of national intervention. Together, they explore whether this signals real reform — or more rhetoric. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Amy MacIver is joined by Cape Town Mayor Geordin Hill-Lewis to unpack the City’s landmark legal challenge against the newly passed Public Procurement Act. In a bold move, the City has approached the Constitutional Court, arguing that the Act threatens municipal autonomy, delays service delivery, and undermines local governance Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT delve into the pressing issue of the technology skills shortage in Victoria, unpacking the challenges and opportunities that come with building a resilient, future-ready workforce. It explores how partnerships between the tertiary education sector and the public sector can strengthen the talent pipeline, ensuring that Victoria has the right skills to meet its digital demands. Our listeners will also gain insights into how the Victorian Government can build a strong Employee Value Proposition (EVP) that attracts and retains top talent—from crafting compelling job ads to investing in meaningful employee development. Finally, the episode examines how the public sector can strike the right balance between technology and human resources to optimise workflows and deliver better outcomes for Victorians. Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT For more great insights head to www.PublicSectorNetwork.co  

Park Place Technologies, a global leader in data centre and networking optimisation, has partnered with Softcat, a leading UK technology solutions provider, to provide access to its internal training portal, Uptime Academy. The initiative aims to enhance Softcat's support services team's knowledge and capabilities, ultimately leading to improve service delivery for customers. Park Place collaborates with thousands of partners across the globe and selected Softcat for this pilot program to demonstrate its commitment to partner enablement, and to Softcat's people. The primary purpose of making Uptime Academy available to Softcat was to educate, upskill and provide sales enablement to the support services team at Softcat, focusing on key areas such as Third-Party Maintenance (TPM), Infrastructure Managed Services, and Entuity Software. Uptime Academy is Park Place's internal Learning Management System, ensuring consistent messaging about Park Place's offerings, culture, and compliance across the entire organisation. The training content contains material created in-house by Park Place subject matter experts, as well as a variety of content from third-party specialty providers. Uptime Academy also allows tracking of learners' progress through courses, curricula, and certifications. Ian Anderson, Senior Director, Partner Sales in EMEA, said, "Our internal Uptime Academy training portal offers hundreds of courses, ranging from IT basics to deep-dives into specific Park Place services. Sharing that knowledge base with a partner empowers and hopefully motivates its people to develop their talents, contribute to their personal growth, and fuel the success of Softcat and Park Place." Softcat was eager to leverage Uptime Academy as it recognised the platform as a tool that could help to upskill its support service teams, who in turn could immerse themselves in Park Place messaging and go-to-market methodology. This elevates Softcat as a channel partner selling our services into literally being an extension of the Park Place Technologies team out in the field. Kevin Rickard, Sr. Team Leader for Support Service Sales at Softcat, said, "Having access to the Park Place Uptime Academy has significantly empowered our specialists in several ways. It has enhanced our expertise, increased confidence when talking around managed services, and given us a competitive advantage. It has given us a detailed insight into how Park Place works and how their services, management, and fulfilment of contracts flow." The initial Softcat trial saw participation from two dozen individuals, who praised the engaging delivery style and practical knowledge gained from the courses. The format of Uptime Academy was called out for particular praise, with participants enjoying the digestible, bite-sized courses. Several shared their training certificates online. Park Place's Anderson added, "Following this successful trial, we are looking to expand access across other teams at Softcat and also look to roll similar initiatives to other partners globally. This initiative demonstrates Park Place Technologies' pioneering approach to partner enablement. We are committed to transparency and empowering our partners with the knowledge they need to ultimately be more successful in selling more to customers - meaning everyone wins." See more stories here. More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: https://anchor.fm/irish-tech-news If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitt...

This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the province's history. Dr. Jangaard reflects on what it means to modernise health systems in a time of volatility and opportunity—from integrating digital tools like "YourHealthNS" and a provincial health record, to tackling big issues like staffing, infrastructure, and patient access. She also unpacks Nova Scotia's Action for Health strategy, exploring how real-world listening tours, system-wide collaboration, and governance reform are helping shape a more inclusive, data-informed, and people-centred future for care delivery. Expect honest lessons on leadership, the pitfalls of “shiny object syndrome,” and why transformation in healthcare is about balance—moving faster where possible, while pausing to reflect where it matters most. Krista Jangaard President and CEO, IWK Health For more great insights head to www.PublicSectorNetwork.co  

Last Updated on May 28, 2025 by Owen McGab Enaohwo Having envisioned growing your business for so long, it can be disheartening when the moment you've been waiting for finally arrives, only to realize that you weren't fully prepared. Juan Pablo Roscoe, co-founder and CEO of GDL Systems, faced this challenge as he attempted to […] The post How GDL Systems Obtained Consistent Service Delivery With Effective Documentation appeared first on SweetProcess.

Emilee Lehenbauer, vice president of federal at Qualtrics, said collecting and analyzing a wide range of feedback is key to fixing citizen interactions.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Sarah (Director of Service Delivery and co-founder of the Healing Embodied Practitioner Training Program) sits down with three Certified Healing Embodied Practitioners. These practitioners all graduated from our practitioner training program, and they open up about their experience of becoming somatic coaches. They share moments of joy and growth from their time in the program, as well as challenges. If you've been interested in this certification program and want to hear from the students directly, then this episode is for you.We are currently enrolling for our upcoming Fall 2025 cohort. Spots are capped at 25 students, and spots are filling up already.Learn more about our accredited, international certification program and apply here: www.healingembodied.com/get-certifiedBook your free Career Vision Call here: https://healingembodied.hbportal.co/public/careervision/Additional Resources:Book a free 15 minute Clarity Call with a member of our team, and learn how we can support you in creating more trust, love, and joy in your life and relationship: https://healingembodied.kartra.com/page/applyWant to feel safe to let in the fullness of love in your relationship? Check out our new free guide, "The 5 Keys to Feeling Rock Solid in Your Relationship" here: https://healingembodied.kartra.com/page/the-5-keysGet on our email list for updates, podcast episode announcements, discounts, and more: https://healingembodied.kartra.com/page/sign-upCheck out all the ways we can support you here: www.healingembodied.com/healwithus

In this forward-looking episode of Technology Reseller News, Doug Green interviews Srikrishnan (Sri) Ganesan, CEO and co-founder of Rocketlane, following the company's Propel 2025 conference. Ganesan outlines a new model for the future of project-based services delivery—what Rocketlane calls the Intelligent Delivery Organization. Rocketlane is a professional services automation (PSA) platform designed to help service delivery teams unify project execution, customer engagement, staffing, and margin control—all on one AI-powered platform. Ganesan emphasizes that the era of traditional professional services is evolving rapidly into a hybrid model of human + AI collaboration, where efficiency, proactive delivery, and superior customer experience are no longer trade-offs—they're intertwined goals. One major theme of Propel 2025 was rethinking legacy systems and adopting an “AI-first” mindset. Ganesan shares how Rocketlane clients, including leaders from Zoom and Palantir, are already leveraging AI agents to automate documentation, configuration, and even elements of decision-making—allowing human experts to focus on solution design and customer relationships. “We're not replacing humans—we're enhancing them,” Ganesan explains. “Think of AI as an intelligent intern that never sleeps and gets better every day.” From enabling real-time project health tracking to capturing customer sentiment throughout the project lifecycle, Rocketlane is helping organizations move from reactive firefighting to proactive delivery, making delays and inefficiencies a thing of the past. Ganesan also cautions that companies stuck in disjointed systems may struggle to compete. “If one company delivers a project in two months, and the other takes eight—customers will pick the faster team every time. It's less risky, more valuable, and it's where the industry is heading.” To learn more, visit https://www.rocketlane.com. Explore thought leadership and full conference sessions via RocketlaneTV under the Resources section.

Vik Bangia, CEO of Verum Consulting, and James Waddell, the President of Cognitive Corp discuss the transformative impact of AI on the corporate real estate and facilities management sectors. They share practical use cases for AI  and highlight AI's potential in operational tasks, facility management and report generation. Despite challenges around data confidentiality, the duo emphasizes AI's role in enhancing decision-making, operational efficiency, and continuous learning. They also touch on evolving technologies like visual condition assessments and stress the importance of human oversight in AI applications.This episode is sponsored by ABM! Learn more about ABM here. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

John Maytham is joined by Adjunct Professor Alex van den Heever, who presently holds the Chair of Social Security Systems Administration and Management Studies at the University of the Witwatersrand, to unpack the financial implosion at Johannesburg’s City Power. With a staggering R16.3 billion negative bank balance, under-collection of revenue, and internal reports allegedly buried by Mayor Dada Morero, the city’s ability to deliver services now hangs in the balance. Van den Heever weighs in on the legal and governance implications and whether this crisis signals broader systemic failure. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful.   Heather Weir, Senior Director of Strategy, Performance and Admin Office, Colorado Governor's Office of Information Technology Andrea Day, Senior Information Technology Director, Customer Office, Colorado Governor's Office of Information Technology Morgan Reed, AWS Executive Government Advisor, Amazon Web Services Moderator: Len Zheleznyak, Lead of Value, Strategy, and Innovation for State and Local Government Google Cloud.   For more great insights head to www.PublicSectorNetwork.co    

Mike Wills is joined by Hilary Joffe, seasoned Business Day columnist and one of the sharpest economic analysts in the country, to help us make sense of what this budget really signals for the economy, investors, and the South African public Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada's HR and pay challenges—and the bold transformation underway to fix them. From the $7 billion Phoenix failure to the rollout of Dayforce, Alex explains why fixing the tech alone isn't enough. True change, he argues, starts with shifting behaviours, embracing radical transparency, and putting people at the centre of every decision. With real talk on AI, automation, executive accountability, and the power of user-centred design, this episode is both a wake-up call and a roadmap for leading transformation in the public sector. If you care about meaningful change, leadership that's unafraid to fail, and building systems that simply work, you won't want to miss it. Alex Benay, Associate Deputy Minister, (Enterprise Pay Coordination), Public Services and Procurement, Karen Figuerola, Partner, People Consulting, EY.   For more great insights head to www.PublicSectorNetwork.co  

John Maytham speaks with Cape Town’s Mayoral Committee Member for Safety and Security, JP Smith, about the recent unrest in Dunoon’s Ezihagwini informal settlement. The conversation explores how law enforcement balances public safety, crowd control, and constitutional rights during volatile protests. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses how Service Delivery success will change over the next five years. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode of Public Sector Podcast, Ireland's Government Chief Information Officer shares the country's journey from traditional e-government to a bold, citizen-centred digital transformation. With a focus on inclusion, trust, and user-first design, Ireland is rethinking how government services are delivered—one life event at a time. Discover how Ireland is building shared infrastructure, adopting agile practices, and aligning with EU digital standards, all while navigating legislative hurdles and cultural change. Whether you're in policy, IT, or service delivery, this episode offers valuable lessons for governments striving to meet people where they are—both online and offline. Barry Lowry, CIO, Government of Ireland. For more great insights head to www.PublicSectorNetwork.co  

John Maytham speaks with Adv. Stefanie Fick, Executive Director of the Accountability and Public Governance Division at OUTA, about the long-awaited repair of South Africa’s only driver’s licence card printing machine—which had been out of service since January 2025. The breakdowns, nearly 160 in total, caused a crippling backlog of over 747,000 unissued licence cards across the country Follow us on:CapeTalk on Facebook: www.facebook.com/CapeTalkCapeTalk on TikTok: www.tiktok.com/@capetalkCapeTalk on Instagram: www.instagram.com/capetalkzaCapeTalk on YouTube: www.youtube.com/@CapeTalk567CapeTalk on X: www.x.com/CapeTalkSee omnystudio.com/listener for privacy information.

Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges and opportunities in innovation and technology. Kimberly Roy Wilson Commissioner, Information Technology & Services Division, City of Cleveland For more great insights head to www.PublicSectorNetwork.co  

In this episode, Jeffrey discusses how to measure Service Delivery success. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Graeme Raubenheimer speaks to Wouter Kriel, spokesperson for Western Cape Local Government MEC Anton Bredell, about the decision to refer a missing R41 million disaster relief grant to the Special Investigating Unit (SIU).  Afternoon Drive with John Maytham is the late afternoon show on CapeTalk. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30 pm. CapeTalk fans call in, in an attempt to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live – Afternoon Drive with John Maytham is broadcast weekdays between 15:00 and 18:00 (SA Time) https://www.primediaplus.com/station/capetalk Find all the catch-up podcasts here https://www.primediaplus.com/capetalk/afternoon-drive-with-john-maytham/audio-podcasts/afternoon-drive-with-john-maytham/ Subscribe to the CapeTalk daily and weekly newsletters https://www.primediaplus.com/competitions/newsletter-subscription/ Follow us on social media: CapeTalk on Facebook: www.facebook.com/CapeTalk   CapeTalk on TikTok: www.tiktok.com/@capetalk   CapeTalk on Instagram: www.instagram.com/capetalkza  CapeTalk on X: www.x.com/CapeTalk  CapeTalk on YouTube: www.youtube.com/@CapeTalk567  See omnystudio.com/listener for privacy information.

Graeme Raubenheimer is in conversation with Ndumiso Kubheka, Chief Economist at KH Research Equity Partners, about South Africa’s delayed national budget and the economic fallout of a scrapped VAT hike. Afternoon Drive with John Maytham is the late afternoon show on CapeTalk. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic, and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30 pm. CapeTalk fans call in, in an attempt to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live – Afternoon Drive with John Maytham is broadcast weekdays between 15:00 and 18:00 (SA Time) https://www.primediaplus.com/station/capetalk Find all the catch-up podcasts here https://www.primediaplus.com/capetalk/afternoon-drive-with-john-maytham/audio-podcasts/afternoon-drive-with-john-maytham/ Subscribe to the CapeTalk daily and weekly newsletters https://www.primediaplus.com/competitions/newsletter-subscription/ Follow us on social media: CapeTalk on Facebook: www.facebook.com/CapeTalk   CapeTalk on TikTok: www.tiktok.com/@capetalk   CapeTalk on Instagram: www.instagram.com/capetalkza  CapeTalk on X: www.x.com/CapeTalk  CapeTalk on YouTube: www.youtube.com/@CapeTalk567  See omnystudio.com/listener for privacy information.

In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada's largest federal departments is using data, AI, and innovation to deliver more inclusive and responsive public services. The conversation explores the importance of building a strong data foundation, developing ethical and transparent AI practices, and ensuring no citizen is left behind. Listeners will hear how ESDC is tackling demographic change, accessibility needs, and complex service delivery through in-house AI development, integrated data strategies, and a culture of trust and transparency. Whether you're in government, tech, or policy, this episode offers valuable insights into what it takes to lead digital transformation with purpose. Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada For more great insights head to www.PublicSectorNetwork.co  

John Maytham is joined by Alderman JP Smith, the City of Cape Town’s Mayoral Committee Member for Safety and Security, to break down the challenges the City faces in protecting its service workers."See omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses how to prioritize Service Delivery projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Delivering great results isn't optional. It's everything. If you can't deliver, your agency can't scale. Period. Why Service Delivery Is Your Scaling Engine Without a systematized delivery model, your agency stalls. You may land clients, but you won't retain or scale. At Plumbing & HVAC SEO, we scaled to $7M annually. The reason? [...] The post My $7M/yr Agency Service Delivery Process (Full Guide) appeared first on Seven Figure Agency.

As the DA and ANC — the two leading parties in the Government of National Unity (GNU) — edge closer to a deal on a contentious budget including a proposed 0.5% VAT increase, South African academic and columnist Steven Friedman joins John Maytham to assess the GNU’s current state and what may shape its future success. See omnystudio.com/listener for privacy information.

Collaborate seamlessly with your entire project team, partners, and clients, delivering projects on time and on budget with Rockelane. Try today! Rocketlane is a purpose-built customer onboarding and PSA platform that accelerates time-to-value and improves project profitability and predictability. It unifies projects, people, and finances to help you collaborate with customers and deliver projects on time, and on budget.Connect with Rocketlane

Danielle Allen and Mark Fagan say that when tested, thoughtfully deployed, and regulated AI actually can help governments serve citizens better. Sure, there is no shortage of horror stories these days about the intersection of AI and government—from a municipal chatbot that told restaurant owners it was OK to serve food that had been gnawed by rodents to artificial intelligence police tools that misidentify suspects through faulty facial recognition. And now the Trump administration and Elon Musk's so-called Department of Government Efficiency or DOGE say they are fast-tracking the use of AI to root out government waste and fraud, while making public virtually no details about what tools they are using or how they'll be deployed. But Allen and Fagan, say that while careless deployment creates risks like opening security holes, exacerbating inefficiencies, and automating flawed decision-making, AI done the right way can help administrators and policymakers make better and smarter decisions, and can make governments more accessible and responsive to the citizens they serve. They also say we need to reorient our thinking from AI being a replacement for human judgement to a partnership model, where each brings its strengths to the table. Danielle Allen is an HKS professor and the founder of the Allen Lab for Democracy Renovation. Mark Fagan is a lecturer in public policy and faculty chair of the Delivering Public Services section of the Executive Education Program at HKS. They join PolicyCast host Ralph Ranalli to explain the guidelines, guardrails, and principles that can help government get AI right. Policy Recommendations:Danielle Allen's Policy Recommendations:* Support the "people's bid" for TikTok and generally promote an alternative, pro-social model for social media platforms.* Establish AI offices in state governments: Create offices that use AI to enhance openness, accountability, and transparency in government.Mark Fagan's Policy Recommendations:* Implement "sandbox" spaces for regulatory experimentation that allow organizations to test different policy ideas in a controlled environment to see what works.* Adopt a risk-based regulatory approach similar to the EU that categorize AI regulations based on risk levels, with clear guidelines on high-risk activities where AI use is prohibited versus those where experimentation is allowed. Danielle Allen is the James Bryant Conant University Professor at Harvard University. She is a professor of political philosophy, ethics, and public policy and director of the Democratic Knowledge Project and of the Allen Lab for Democracy Renovation. She is also a seasoned nonprofit leader, democracy advocate, national voice on AI and tech ethics, and author. A past chair of the Mellon Foundation and Pulitzer Prize Board, and former dean of humanities at the University of Chicago, she is a member of the American Academy of Arts and Sciences and American Philosophical Society. Her many books include the widely acclaimed Talking to Strangers: Anxieties of Citizenship Since Brown v Board of Education;  Our Declaration: a reading of the Declaration of Independence in defense of equality; Cuz: The Life and Times of Michael A.; Democracy in the Time of Coronavirus; and Justice by Means of Democracy. She writes a column on constitutional democracy for the Washington Post. Outside the University, she is a co-chair for the Our Common Purpose Commission and Founder and President for Partners in Democracy, where she advocates for democracy reform to create greater voice and access in our democracy, and to drive progress towards a new social contract that serves and includes us all. She holds Ph.Ds from Harvard University in government and from King's College, University of Cambridge, in classics; master's degrees from Harvard University in government and King's College, University of Cambridge in classics; and an AB from Princeton in classics.Mark Fagan is a lecturer in public policy and former senior fellow at the Mossavar-Rahmani Center for Business and Government at Harvard Kennedy School. He teaches Operations Management, Service Delivery via Systems Thinking and Supply Chain Management, and Policy Design and Delivery in the degree program. In executive education, he is the faculty chair for Delivering Public Services: Efficiency, Equity and Quality. In another program, he teaches strategy and cross boundary collaboration. The focus of his research is on the role of regulation in competitive markets. He is presently spearheading an initiative at the Taubman Center for State and Local Government that examines the policy and associated regulatory impacts of autonomous vehicles. He leads efforts to catalyze policy making through Autonomous Vehicle Policy Scrums, cross sector policy design sessions hosted by governments from Boston to Buenos Aries to Toronto. Fagan earned a Masters Degree in City and Regional Planning at Harvard University and a BA at Bucknell University.Ralph Ranalli of the HKS Office of Communications and Public Affairs is the host, producer, and editor of HKS PolicyCast. A former journalist, public television producer, and entrepreneur, he holds an BA in political science from UCLA and a master's in journalism from Columbia University.Scheduling and logistical support for PolicyCast is provided by Lilian Wainaina. Design and graphics support is provided by Laura King and the OCPA Design Team. Web design and social media promotion support is provided by Catherine Santrock and Natalie Montaner of the OCPA Digital Team. Editorial support is provided by Nora Delaney and Robert O'Neill of the OCPA Editorial Team.