Podcasts about service delivery

Angry community members in Carolina, Mpumalanga are planning to shutdown the area in protest over poor service delivery. The community accuses the Chief Luthuli Municipality of forcing them to pay for ineffective services. Among their concerns are the poor quality of water, and high electricity prices. Sakina Kamwendo spoke to SABC reporter, Michael Mdhuli.

Your hosts Mark Anderson, Sharon Cowan, CBSE, and Ed Selkow dive into the third pillar of your Business Planning Strategy—Service Delivery—in this high-impact episode of our 4-part series, “Simplify Planning & Boost Results.”If you've ever lost a client over a small mistake, this one's for you.We're breaking down customer satisfaction, employee retention, training systems, quality control, and the one-liner that sums up the entire service game:“One Oh Sh*t erases three Attaboys.”

In this engaging episode, we hear from Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital, as he takes us on a creative and candid journey through one of the hospital's most ambitious challenges: space optimisation during rapid growth. Blending Star Trek metaphors with real-world strategy, Stewart shares how Holland Bloorview responded to a post-pandemic staffing boom, disorganised booking systems, and mismatched clinical workspaces—transforming the chaos into a cohesive, people-first space strategy. From establishing governance and principles to engaging teams in meaningful co-design, this story is about much more than bricks and mortar. It's about building culture, community, and clarity—without a capital expansion. Tune in for practical lessons on innovation, leadership, and turning constraints into catalysts for change. Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital   For more great insights head to www.PublicSectorNetwork.co  

Amy MacIver is joined by Cape Town Mayor Geordin Hill-Lewis to unpack the City’s landmark legal challenge against the newly passed Public Procurement Act. In a bold move, the City has approached the Constitutional Court, arguing that the Act threatens municipal autonomy, delays service delivery, and undermines local governance Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Amy MacIver is joined by EWN Parliamentary Correspondent Lindsay Dentlinger to unpack Water and Sanitation Minister Pemmy Majodina’s recent claim that South Africa is not facing a bulk water crisis — but rather a supply and governance problem. Lindsay explains what came out of the Minister’s first appearance before Parliament’s SCOPA, including shocking stats on municipal underperformance, ballooning water board debt, and the limits of national intervention. Together, they explore whether this signals real reform — or more rhetoric. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT delve into the pressing issue of the technology skills shortage in Victoria, unpacking the challenges and opportunities that come with building a resilient, future-ready workforce. It explores how partnerships between the tertiary education sector and the public sector can strengthen the talent pipeline, ensuring that Victoria has the right skills to meet its digital demands. Our listeners will also gain insights into how the Victorian Government can build a strong Employee Value Proposition (EVP) that attracts and retains top talent—from crafting compelling job ads to investing in meaningful employee development. Finally, the episode examines how the public sector can strike the right balance between technology and human resources to optimise workflows and deliver better outcomes for Victorians. Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT For more great insights head to www.PublicSectorNetwork.co  

In this week’s Parliament: Week in Review, Tara Roos and Lester Kiewit unpack a range of critical developments, from legal battles to budget decisions and police accountability. The Western Cape High Court dismissed the EFF’s urgent application to halt a fuel levy hike, a ruling the party denounced as undermining democratic checks on taxation. The EFF has vowed to escalate its fight both legally and in Parliament. Meanwhile, Parliament’s finance committee adopted the 2025 Budget’s fiscal framework, with the ANC and DA finding rare common ground to approve it—despite earlier tensions. The EFF and MK parties opposed the framework, slamming it for fuelling austerity and failing to protect the poor. On the policing front, troubling figures emerged: 218 officers were dismissed for corruption over the past five years, but only 12 were criminally convicted. SAPS also revealed that it had conducted customer satisfaction surveys in 2021 and 2023, claiming the data is being used to guide improvements in service delivery and strategic planning. Good Morning Cape Town with Lester Kiewit is a podcast of the CapeTalk breakfast show. This programme is your authentic Cape Town wake-up call. Good Morning Cape Town with Lester Kiewit is informative, enlightening and accessible. The team’s ability to spot & share relevant and unusual stories make the programme inclusive and thought-provoking. Don’t miss the popular World View feature at 7:45am daily. Listen out for #LesterInYourLounge which is an outside broadcast – from the home of a listener in a different part of Cape Town - on the first Wednesday of every month. This show introduces you to interesting Capetonians as well as their favourite communities, habits, local personalities and neighbourhood news. Thank you for listening to a podcast from Good Morning Cape Town with Lester Kiewit. Listen live on Primedia+ weekdays between 06:00 and 09:00 (SA Time) to Good Morning CapeTalk with Lester Kiewit broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/xGkqLbT or find all the catch-up podcasts here https://buff.ly/f9Eeb7i Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

Park Place Technologies, a global leader in data centre and networking optimisation, has partnered with Softcat, a leading UK technology solutions provider, to provide access to its internal training portal, Uptime Academy. The initiative aims to enhance Softcat's support services team's knowledge and capabilities, ultimately leading to improve service delivery for customers. Park Place collaborates with thousands of partners across the globe and selected Softcat for this pilot program to demonstrate its commitment to partner enablement, and to Softcat's people. The primary purpose of making Uptime Academy available to Softcat was to educate, upskill and provide sales enablement to the support services team at Softcat, focusing on key areas such as Third-Party Maintenance (TPM), Infrastructure Managed Services, and Entuity Software. Uptime Academy is Park Place's internal Learning Management System, ensuring consistent messaging about Park Place's offerings, culture, and compliance across the entire organisation. The training content contains material created in-house by Park Place subject matter experts, as well as a variety of content from third-party specialty providers. Uptime Academy also allows tracking of learners' progress through courses, curricula, and certifications. Ian Anderson, Senior Director, Partner Sales in EMEA, said, "Our internal Uptime Academy training portal offers hundreds of courses, ranging from IT basics to deep-dives into specific Park Place services. Sharing that knowledge base with a partner empowers and hopefully motivates its people to develop their talents, contribute to their personal growth, and fuel the success of Softcat and Park Place." Softcat was eager to leverage Uptime Academy as it recognised the platform as a tool that could help to upskill its support service teams, who in turn could immerse themselves in Park Place messaging and go-to-market methodology. This elevates Softcat as a channel partner selling our services into literally being an extension of the Park Place Technologies team out in the field. Kevin Rickard, Sr. Team Leader for Support Service Sales at Softcat, said, "Having access to the Park Place Uptime Academy has significantly empowered our specialists in several ways. It has enhanced our expertise, increased confidence when talking around managed services, and given us a competitive advantage. It has given us a detailed insight into how Park Place works and how their services, management, and fulfilment of contracts flow." The initial Softcat trial saw participation from two dozen individuals, who praised the engaging delivery style and practical knowledge gained from the courses. The format of Uptime Academy was called out for particular praise, with participants enjoying the digestible, bite-sized courses. Several shared their training certificates online. Park Place's Anderson added, "Following this successful trial, we are looking to expand access across other teams at Softcat and also look to roll similar initiatives to other partners globally. This initiative demonstrates Park Place Technologies' pioneering approach to partner enablement. We are committed to transparency and empowering our partners with the knowledge they need to ultimately be more successful in selling more to customers - meaning everyone wins." See more stories here. More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: https://anchor.fm/irish-tech-news If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitt...

This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the province's history. Dr. Jangaard reflects on what it means to modernise health systems in a time of volatility and opportunity—from integrating digital tools like "YourHealthNS" and a provincial health record, to tackling big issues like staffing, infrastructure, and patient access. She also unpacks Nova Scotia's Action for Health strategy, exploring how real-world listening tours, system-wide collaboration, and governance reform are helping shape a more inclusive, data-informed, and people-centred future for care delivery. Expect honest lessons on leadership, the pitfalls of “shiny object syndrome,” and why transformation in healthcare is about balance—moving faster where possible, while pausing to reflect where it matters most. Krista Jangaard President and CEO, IWK Health For more great insights head to www.PublicSectorNetwork.co  

Last Updated on May 28, 2025 by Owen McGab Enaohwo Having envisioned growing your business for so long, it can be disheartening when the moment you've been waiting for finally arrives, only to realize that you weren't fully prepared. Juan Pablo Roscoe, co-founder and CEO of GDL Systems, faced this challenge as he attempted to […] The post How GDL Systems Obtained Consistent Service Delivery With Effective Documentation appeared first on SweetProcess.

Emilee Lehenbauer, vice president of federal at Qualtrics, said collecting and analyzing a wide range of feedback is key to fixing citizen interactions.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Sarah (Director of Service Delivery and co-founder of the Healing Embodied Practitioner Training Program) sits down with three Certified Healing Embodied Practitioners. These practitioners all graduated from our practitioner training program, and they open up about their experience of becoming somatic coaches. They share moments of joy and growth from their time in the program, as well as challenges. If you've been interested in this certification program and want to hear from the students directly, then this episode is for you.We are currently enrolling for our upcoming Fall 2025 cohort. Spots are capped at 25 students, and spots are filling up already.Learn more about our accredited, international certification program and apply here: www.healingembodied.com/get-certifiedBook your free Career Vision Call here: https://healingembodied.hbportal.co/public/careervision/Additional Resources:Book a free 15 minute Clarity Call with a member of our team, and learn how we can support you in creating more trust, love, and joy in your life and relationship: https://healingembodied.kartra.com/page/applyWant to feel safe to let in the fullness of love in your relationship? Check out our new free guide, "The 5 Keys to Feeling Rock Solid in Your Relationship" here: https://healingembodied.kartra.com/page/the-5-keysGet on our email list for updates, podcast episode announcements, discounts, and more: https://healingembodied.kartra.com/page/sign-upCheck out all the ways we can support you here: www.healingembodied.com/healwithus

In this forward-looking episode of Technology Reseller News, Doug Green interviews Srikrishnan (Sri) Ganesan, CEO and co-founder of Rocketlane, following the company's Propel 2025 conference. Ganesan outlines a new model for the future of project-based services delivery—what Rocketlane calls the Intelligent Delivery Organization. Rocketlane is a professional services automation (PSA) platform designed to help service delivery teams unify project execution, customer engagement, staffing, and margin control—all on one AI-powered platform. Ganesan emphasizes that the era of traditional professional services is evolving rapidly into a hybrid model of human + AI collaboration, where efficiency, proactive delivery, and superior customer experience are no longer trade-offs—they're intertwined goals. One major theme of Propel 2025 was rethinking legacy systems and adopting an “AI-first” mindset. Ganesan shares how Rocketlane clients, including leaders from Zoom and Palantir, are already leveraging AI agents to automate documentation, configuration, and even elements of decision-making—allowing human experts to focus on solution design and customer relationships. “We're not replacing humans—we're enhancing them,” Ganesan explains. “Think of AI as an intelligent intern that never sleeps and gets better every day.” From enabling real-time project health tracking to capturing customer sentiment throughout the project lifecycle, Rocketlane is helping organizations move from reactive firefighting to proactive delivery, making delays and inefficiencies a thing of the past. Ganesan also cautions that companies stuck in disjointed systems may struggle to compete. “If one company delivers a project in two months, and the other takes eight—customers will pick the faster team every time. It's less risky, more valuable, and it's where the industry is heading.” To learn more, visit https://www.rocketlane.com. Explore thought leadership and full conference sessions via RocketlaneTV under the Resources section.

Vik Bangia, CEO of Verum Consulting, and James Waddell, the President of Cognitive Corp discuss the transformative impact of AI on the corporate real estate and facilities management sectors. They share practical use cases for AI  and highlight AI's potential in operational tasks, facility management and report generation. Despite challenges around data confidentiality, the duo emphasizes AI's role in enhancing decision-making, operational efficiency, and continuous learning. They also touch on evolving technologies like visual condition assessments and stress the importance of human oversight in AI applications.This episode is sponsored by ABM! Learn more about ABM here. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

John Maytham is joined by Adjunct Professor Alex van den Heever, who presently holds the Chair of Social Security Systems Administration and Management Studies at the University of the Witwatersrand, to unpack the financial implosion at Johannesburg’s City Power. With a staggering R16.3 billion negative bank balance, under-collection of revenue, and internal reports allegedly buried by Mayor Dada Morero, the city’s ability to deliver services now hangs in the balance. Van den Heever weighs in on the legal and governance implications and whether this crisis signals broader systemic failure. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful.   Heather Weir, Senior Director of Strategy, Performance and Admin Office, Colorado Governor's Office of Information Technology Andrea Day, Senior Information Technology Director, Customer Office, Colorado Governor's Office of Information Technology Morgan Reed, AWS Executive Government Advisor, Amazon Web Services Moderator: Len Zheleznyak, Lead of Value, Strategy, and Innovation for State and Local Government Google Cloud.   For more great insights head to www.PublicSectorNetwork.co    

Mike Wills is joined by Hilary Joffe, seasoned Business Day columnist and one of the sharpest economic analysts in the country, to help us make sense of what this budget really signals for the economy, investors, and the South African public Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada's HR and pay challenges—and the bold transformation underway to fix them. From the $7 billion Phoenix failure to the rollout of Dayforce, Alex explains why fixing the tech alone isn't enough. True change, he argues, starts with shifting behaviours, embracing radical transparency, and putting people at the centre of every decision. With real talk on AI, automation, executive accountability, and the power of user-centred design, this episode is both a wake-up call and a roadmap for leading transformation in the public sector. If you care about meaningful change, leadership that's unafraid to fail, and building systems that simply work, you won't want to miss it. Alex Benay, Associate Deputy Minister, (Enterprise Pay Coordination), Public Services and Procurement, Karen Figuerola, Partner, People Consulting, EY.   For more great insights head to www.PublicSectorNetwork.co  

John Maytham speaks with Cape Town’s Mayoral Committee Member for Safety and Security, JP Smith, about the recent unrest in Dunoon’s Ezihagwini informal settlement. The conversation explores how law enforcement balances public safety, crowd control, and constitutional rights during volatile protests. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30pm. CapeTalk fans call in, to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live on Primedia+ weekdays from 15:00 and 18:00 (SA Time) to Afternoon Drive with John Maytham broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/BSFy4Cn or find all the catch-up podcasts here https://buff.ly/n8nWt4x Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses how Service Delivery success will change over the next five years. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode of Public Sector Podcast, Ireland's Government Chief Information Officer shares the country's journey from traditional e-government to a bold, citizen-centred digital transformation. With a focus on inclusion, trust, and user-first design, Ireland is rethinking how government services are delivered—one life event at a time. Discover how Ireland is building shared infrastructure, adopting agile practices, and aligning with EU digital standards, all while navigating legislative hurdles and cultural change. Whether you're in policy, IT, or service delivery, this episode offers valuable lessons for governments striving to meet people where they are—both online and offline. Barry Lowry, CIO, Government of Ireland. For more great insights head to www.PublicSectorNetwork.co  

John Maytham speaks with Adv. Stefanie Fick, Executive Director of the Accountability and Public Governance Division at OUTA, about the long-awaited repair of South Africa’s only driver’s licence card printing machine—which had been out of service since January 2025. The breakdowns, nearly 160 in total, caused a crippling backlog of over 747,000 unissued licence cards across the country Follow us on:CapeTalk on Facebook: www.facebook.com/CapeTalkCapeTalk on TikTok: www.tiktok.com/@capetalkCapeTalk on Instagram: www.instagram.com/capetalkzaCapeTalk on YouTube: www.youtube.com/@CapeTalk567CapeTalk on X: www.x.com/CapeTalkSee omnystudio.com/listener for privacy information.

Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges and opportunities in innovation and technology. Kimberly Roy Wilson Commissioner, Information Technology & Services Division, City of Cleveland For more great insights head to www.PublicSectorNetwork.co  

In this episode, Jeffrey discusses how to measure Service Delivery success. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Graeme Raubenheimer speaks to Wouter Kriel, spokesperson for Western Cape Local Government MEC Anton Bredell, about the decision to refer a missing R41 million disaster relief grant to the Special Investigating Unit (SIU).  Afternoon Drive with John Maytham is the late afternoon show on CapeTalk. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30 pm. CapeTalk fans call in, in an attempt to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live – Afternoon Drive with John Maytham is broadcast weekdays between 15:00 and 18:00 (SA Time) https://www.primediaplus.com/station/capetalk Find all the catch-up podcasts here https://www.primediaplus.com/capetalk/afternoon-drive-with-john-maytham/audio-podcasts/afternoon-drive-with-john-maytham/ Subscribe to the CapeTalk daily and weekly newsletters https://www.primediaplus.com/competitions/newsletter-subscription/ Follow us on social media: CapeTalk on Facebook: www.facebook.com/CapeTalk   CapeTalk on TikTok: www.tiktok.com/@capetalk   CapeTalk on Instagram: www.instagram.com/capetalkza  CapeTalk on X: www.x.com/CapeTalk  CapeTalk on YouTube: www.youtube.com/@CapeTalk567  See omnystudio.com/listener for privacy information.

Graeme Raubenheimer is in conversation with Ndumiso Kubheka, Chief Economist at KH Research Equity Partners, about South Africa’s delayed national budget and the economic fallout of a scrapped VAT hike. Afternoon Drive with John Maytham is the late afternoon show on CapeTalk. Presenter John Maytham is an actor and author-turned-talk radio veteran and seasoned journalist. His show serves a round-up of local and international news coupled with the latest in business, sport, traffic, and weather. The host’s eclectic interests mean the program often surprises the audience with intriguing book reviews and inspiring interviews profiling artists. A daily highlight is Rapid Fire, just after 5:30 pm. CapeTalk fans call in, in an attempt to stump the presenter with their general knowledge questions. Another firm favourite is the humorous Thursday crossing with award-winning journalist Rebecca Davis, called “Plan B”. Thank you for listening to a podcast from Afternoon Drive with John Maytham Listen live – Afternoon Drive with John Maytham is broadcast weekdays between 15:00 and 18:00 (SA Time) https://www.primediaplus.com/station/capetalk Find all the catch-up podcasts here https://www.primediaplus.com/capetalk/afternoon-drive-with-john-maytham/audio-podcasts/afternoon-drive-with-john-maytham/ Subscribe to the CapeTalk daily and weekly newsletters https://www.primediaplus.com/competitions/newsletter-subscription/ Follow us on social media: CapeTalk on Facebook: www.facebook.com/CapeTalk   CapeTalk on TikTok: www.tiktok.com/@capetalk   CapeTalk on Instagram: www.instagram.com/capetalkza  CapeTalk on X: www.x.com/CapeTalk  CapeTalk on YouTube: www.youtube.com/@CapeTalk567  See omnystudio.com/listener for privacy information.

In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada's largest federal departments is using data, AI, and innovation to deliver more inclusive and responsive public services. The conversation explores the importance of building a strong data foundation, developing ethical and transparent AI practices, and ensuring no citizen is left behind. Listeners will hear how ESDC is tackling demographic change, accessibility needs, and complex service delivery through in-house AI development, integrated data strategies, and a culture of trust and transparency. Whether you're in government, tech, or policy, this episode offers valuable insights into what it takes to lead digital transformation with purpose. Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada For more great insights head to www.PublicSectorNetwork.co  

Bongani Bingwa speaks with Tshwane Acting Executive Mayor Eugene Modise about the city's ongoing efforts to improve service delivery. The executive team has introduced new refuse fees and tackled several persistent challenges. However, Tshwane continues to face significant issues, including hijacked buildings turned into informal settlements with over 300 shacks, unresolved billing system problems, and escalating overtime costs, which amounted to R601 million in the 2023/24 financial year. In response, the city has implemented a cap on overtime, but concerns remain about its potential impact on service delivery. 702 Breakfast with Bongani Bingwa is broadcast on 702, a Johannesburg based talk radio station. Bongani makes sense of the news, interviews the key newsmakers of the day, and holds those in power to account on your behalf. The team bring you all you need to know to start your day Thank you for listening to a podcast from 702 Breakfast with Bongani Bingwa Find all the catch-up podcasts here https://www.primediaplus.com/702/702-breakfast-with-bongani-bingwa/audio-podcasts/702-breakfast-with-bongani-bingwa/ Listen live - 702 Breakfast is broadcast weekdays between 06:00 and 09:00 (SA Time) https://www.primediaplus.com/station/702 Subscribe to the 702 daily and weekly newsletters https://www.primediaplus.com/competitions/newsletter-subscription/  Follow us on social media: 702 on Facebook: http://www.facebook.com/TalkRadio702   702 on TikTok: www.tiktok.com/@talkradio702  702 on Instagram: www.instagram.com/talkradio702  702 on X: www.x.com/Radio702  702 on YouTube: www.youtube.com/@radio702  See omnystudio.com/listener for privacy information.

Join us in this insightful podcast as we sit down with Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority, to explore how to maximize the impact of technology, data and AI applications in public sector. Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority For more great insights head to www.PublicSectorNetwork.co  

John Maytham is joined by Alderman JP Smith, the City of Cape Town’s Mayoral Committee Member for Safety and Security, to break down the challenges the City faces in protecting its service workers."See omnystudio.com/listener for privacy information.

In this episode, Jeffrey discusses how to prioritize Service Delivery projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Delivering great results isn't optional. It's everything. If you can't deliver, your agency can't scale. Period. Why Service Delivery Is Your Scaling Engine Without a systematized delivery model, your agency stalls. You may land clients, but you won't retain or scale. At Plumbing & HVAC SEO, we scaled to $7M annually. The reason? [...] The post My $7M/yr Agency Service Delivery Process (Full Guide) appeared first on Seven Figure Agency.

Dublin Coach has apologised for what it's branded as "unacceptable" service delivery failures in Ennis. The company has met with Ennis Municipal District councillors this week following a recent call from Fine Gael Councillor Mary Howard for a briefing to be held to address issues with the service including punctuality, capacity and "no-show" buses. It's understood that the provider has significantly boosted its fleet and staffing numbers in recent months, resulting in a 100% increase in passengers on the Ennis service since January and a 96% jump in service delivery across the same period. Dublin Coach Regional General Manager Frances Cahill is hopeful they can regain passengers' trust.

Residents Raise Concerns Over Service Delivery at Lenasia South IDP Session by Radio Islam

In this episode, we join Matt Opie in a deep dive into the future of defence innovation and workforce development in South Australia. This episode explores key defence and space sector priorities for 2025 and beyond, strategies to build a skilled workforce pipeline, and how to accelerate innovation within SA's defence ecosystem. Matt also discusses the power of collaboration between industry, government, academia, and defence to drive technological advancements and strengthen Australia's defence capabilities. Tune in to gain insights on how South Australia is positioning itself as a leader in defence innovation and capability development. Matt Opie, CEO, Defence SA For more great insights head to www.PublicSectorNetwork.co  

Stephen Grootes talks to Dr. Clement Moyo, Economist at Ntiyiso Industrialisation Consulting, about the impact of VAT policies on local government revenue and service delivery, exploring the potential consequences for municipalities and communities. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.Thank you for listening to The Money Show podcast.Listen live - The Money Show with Stephen Grootes is broadcast weekdays between 18:00 and 20:00 (SA Time) on 702 and CapeTalk. There’s more from the show at www.themoneyshow.co.za Subscribe to the Money Show daily and weekly newslettersThe Money Show is brought to you by Absa. Follow us on:702 on Facebook: www.facebook.com/TalkRadio702 702 on TikTok: www.tiktok.com/@talkradio702702 on Instagram: www.instagram.com/talkradio702702 on X: www.x.com/Radio702702 on YouTube: www.youtube.com/@radio702CapeTalk on Facebook: www.facebook.com/CapeTalk CapeTalk on TikTok: www.tiktok.com/@capetalk CapeTalk on Instagram: www.instagram.com/capetalkzaCapeTalk on YouTube: www.youtube.com/@CapeTalk567CapeTalk on X: www.x.com/CapeTalk See omnystudio.com/listener for privacy information.

As the DA and ANC — the two leading parties in the Government of National Unity (GNU) — edge closer to a deal on a contentious budget including a proposed 0.5% VAT increase, South African academic and columnist Steven Friedman joins John Maytham to assess the GNU’s current state and what may shape its future success. See omnystudio.com/listener for privacy information.

In a stirring keynote at the seventh BizNews Conference (BNC#7), uMngeni Executive Mayor Chris Pappas passionately defends the Democratic Alliance's legacy while confronting South Africa's stark realities—poverty, inequality, and failing governance. Blending optimism with realism, he highlights KwaZulu-Natal's untapped potential, showcases tangible progress in his municipality, and calls for bold action to rewrite the nation's future through accountability, competence, and collective resolve. In a dynamic Q&A with Alec Hogg after his keynote, Pappas delved into the gritty realities of local governance, reflecting on the murder of his colleague Nhlalayenza Ndlovu and the stalled justice process, while defending the Democratic Alliance's impact. He shares his choice to prioritize tangible change at the municipal level over provincial politics, highlights growing voter support, and addresses challenges like property prices, red tape, and personal safety with a blend of pragmatism and humour, underscoring his commitment to public service.

Amy MacIver speaks with Dr. Alison Gillwald, Executive Director of Research ICT Africa, about South Africa’s big step toward digital transformation. What does the major upgrade to the Department of Home Affairs’ identity verification system mean for South Africans?” See omnystudio.com/listener for privacy information.

Join Susan Pearce as she explores the future of personalised, digitally enabled healthcare in New South Wales, unpacking key successes and priorities for 2025. In this episode, she discusses how value-based care is transforming patient outcomes, the importance of integrating digital tools with human connection, and how collaboration and partnerships are driving innovation across the healthcare sector. Susan shares insights on striking the right balance between digitisation, self-service, and maintaining the human touch, ensuring that technology enhances rather than replaces meaningful patient care. Tune in to discover how NSW Health is reshaping healthcare delivery to be more connected, efficient, and patient-focused. Susan Pearce, Secretary, NSW Health For more great insights head to www.PublicSectorNetwork.co  

Collaborate seamlessly with your entire project team, partners, and clients, delivering projects on time and on budget with Rockelane. Try today! Rocketlane is a purpose-built customer onboarding and PSA platform that accelerates time-to-value and improves project profitability and predictability. It unifies projects, people, and finances to help you collaborate with customers and deliver projects on time, and on budget.Connect with Rocketlane

In this episode, Dannielle from Trillium Health Partners discusses strategies for addressing workforce challenges in Canadian healthcare. She shares insights on optimizing staffing models through flexible work arrangements and task delegation, while balancing cost control and preventing burnout. Dannielle highlights the importance of training and upskilling initiatives, which have improved staff retention and patient care, and calls for broader support for professional development. She also explores how Trillium leverages technology, like automation and AI, to reduce administrative burdens and enhance efficiency. Addressing the skilled worker shortage, Dannielle emphasizes collaboration between healthcare providers, educational institutions, and government agencies for sustainable solutions. Looking ahead, she shares trends in workforce management and offers advice for HR leaders navigating labor cost and staffing challenges. A valuable listen for healthcare professionals seeking innovative solutions. Danielle Sanagan Chief Human Resources Officer/VP People Servces, Trillium Health Parnters For more great insights head to www.PublicSectorNetwork.co    

In this episode of Going anti-Viral, Dr Michael Saag speaks with Dr Izukanji Sikazwe, the Chief Executive Officer for the Centre for Infectious Disease Research in Zambia (CIDRZ). Dr Sikazwe joins Dr Saag to provide an overview of her symposium presentation at the 2025 Conference on Retroviruses and Opportunistic Infections (CROI) entitled Innovations in HIV Service Delivery: Building a Path Forward with Those Left Behind. Dr Sikazwe discusses her career journey in treatment of HIV in Zambia and her path to CIDRZ. Dr Sikazwe and Dr Saag discuss the history of HIV and AIDS in Zambia and address the impact that PEPFAR had on the disease when it arrived in the country in 2004. They discuss how PEPFAR has operated in Zambia and provide a current overview of the sudden cancellation of USAID contracts on those receiving HIV care and treatment and other health services. Finally, they look ahead given the current disruptions on how Zambia and other countries can move forward to meet the needs of those in need of care.0:00 – Introduction1:41 – Dr Sikazwe reviews her path to CIDRZ5:21 – History of HIV and AIDS in Zambia and discussion of stigma7:53 – The impact of PEPFAR's arrival in Zambia and Dr Sikazwe's personal history with treatment during that time13:37 – How PEPFAR works in Zambia16:56 – Impact of recent decision by the US government to cancel USAID contracts22:31 – Disruption to other health services that USAID has supported in Zambia23:50 – Response from the government in Zambia24:46 – Status of HIV in Zambia prior to cancellation of USAID contracts25:50 – The best-case scenario for people living with HIV globally and closing remarksResources: CROI 2025: https://www.croiconference.org/Centre for Infectious Disease Research in Zambia (CIDRZ): https://www.cidrz.org/   PEPFAR: https://www.state.gov/pepfar/ __________________________________________________Produced by IAS-USA, Going anti–Viral is a podcast for clinicians involved in research and care in HIV, its complications, and other viral infections. This podcast is intended as a technical source of information for specialists in this field, but anyone listening will enjoy learning more about the state of modern medicine around viral infections. Going anti-Viral's host is Dr Michael Saag, a physician, prominent HIV researcher at the University of Alabama at Birmingham, and volunteer IAS–USA board member. In most episodes, Dr Saag interviews an expert in infectious diseases or emerging pandemics about their area of specialty and current developments in the field. Other episodes are drawn from the IAS–USA vast catalogue of panel discussions, Dialogues, and other audio from various meetings and conferences. Email podcast@iasusa.org to send feedback, show suggestions, or questions to be answered on a later episode.Follow Going anti-Viral on: Apple Podcasts YouTubeXFacebookInstagram...

Premier of the Western Cape, Alan Winde, joins John Maytham to discuss the province’s reaction to Finance Minister Enoch Godongwana’s National Budget. With a proposed VAT increase and a R60 billion budget shortfall, Winde shares his concerns about the impact on businesses, households, and service delivery in the Western Cape.See omnystudio.com/listener for privacy information.

Danielle Allen and Mark Fagan say that when tested, thoughtfully deployed, and regulated AI actually can help governments serve citizens better. Sure, there is no shortage of horror stories these days about the intersection of AI and government—from a municipal chatbot that told restaurant owners it was OK to serve food that had been gnawed by rodents to artificial intelligence police tools that misidentify suspects through faulty facial recognition. And now the Trump administration and Elon Musk's so-called Department of Government Efficiency or DOGE say they are fast-tracking the use of AI to root out government waste and fraud, while making public virtually no details about what tools they are using or how they'll be deployed. But Allen and Fagan, say that while careless deployment creates risks like opening security holes, exacerbating inefficiencies, and automating flawed decision-making, AI done the right way can help administrators and policymakers make better and smarter decisions, and can make governments more accessible and responsive to the citizens they serve. They also say we need to reorient our thinking from AI being a replacement for human judgement to a partnership model, where each brings its strengths to the table. Danielle Allen is an HKS professor and the founder of the Allen Lab for Democracy Renovation. Mark Fagan is a lecturer in public policy and faculty chair of the Delivering Public Services section of the Executive Education Program at HKS. They join PolicyCast host Ralph Ranalli to explain the guidelines, guardrails, and principles that can help government get AI right. Policy Recommendations:Danielle Allen's Policy Recommendations:* Support the "people's bid" for TikTok and generally promote an alternative, pro-social model for social media platforms.* Establish AI offices in state governments: Create offices that use AI to enhance openness, accountability, and transparency in government.Mark Fagan's Policy Recommendations:* Implement "sandbox" spaces for regulatory experimentation that allow organizations to test different policy ideas in a controlled environment to see what works.* Adopt a risk-based regulatory approach similar to the EU that categorize AI regulations based on risk levels, with clear guidelines on high-risk activities where AI use is prohibited versus those where experimentation is allowed. Danielle Allen is the James Bryant Conant University Professor at Harvard University. She is a professor of political philosophy, ethics, and public policy and director of the Democratic Knowledge Project and of the Allen Lab for Democracy Renovation. She is also a seasoned nonprofit leader, democracy advocate, national voice on AI and tech ethics, and author. A past chair of the Mellon Foundation and Pulitzer Prize Board, and former dean of humanities at the University of Chicago, she is a member of the American Academy of Arts and Sciences and American Philosophical Society. Her many books include the widely acclaimed Talking to Strangers: Anxieties of Citizenship Since Brown v Board of Education;  Our Declaration: a reading of the Declaration of Independence in defense of equality; Cuz: The Life and Times of Michael A.; Democracy in the Time of Coronavirus; and Justice by Means of Democracy. She writes a column on constitutional democracy for the Washington Post. Outside the University, she is a co-chair for the Our Common Purpose Commission and Founder and President for Partners in Democracy, where she advocates for democracy reform to create greater voice and access in our democracy, and to drive progress towards a new social contract that serves and includes us all. She holds Ph.Ds from Harvard University in government and from King's College, University of Cambridge, in classics; master's degrees from Harvard University in government and King's College, University of Cambridge in classics; and an AB from Princeton in classics.Mark Fagan is a lecturer in public policy and former senior fellow at the Mossavar-Rahmani Center for Business and Government at Harvard Kennedy School. He teaches Operations Management, Service Delivery via Systems Thinking and Supply Chain Management, and Policy Design and Delivery in the degree program. In executive education, he is the faculty chair for Delivering Public Services: Efficiency, Equity and Quality. In another program, he teaches strategy and cross boundary collaboration. The focus of his research is on the role of regulation in competitive markets. He is presently spearheading an initiative at the Taubman Center for State and Local Government that examines the policy and associated regulatory impacts of autonomous vehicles. He leads efforts to catalyze policy making through Autonomous Vehicle Policy Scrums, cross sector policy design sessions hosted by governments from Boston to Buenos Aries to Toronto. Fagan earned a Masters Degree in City and Regional Planning at Harvard University and a BA at Bucknell University.Ralph Ranalli of the HKS Office of Communications and Public Affairs is the host, producer, and editor of HKS PolicyCast. A former journalist, public television producer, and entrepreneur, he holds an BA in political science from UCLA and a master's in journalism from Columbia University.Scheduling and logistical support for PolicyCast is provided by Lilian Wainaina. Design and graphics support is provided by Laura King and the OCPA Design Team. Web design and social media promotion support is provided by Catherine Santrock and Natalie Montaner of the OCPA Digital Team. Editorial support is provided by Nora Delaney and Robert O'Neill of the OCPA Editorial Team.

In this episode, Jeffrey discusses the need to align Business Continuity with Disaster Recovery and with Service Delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode Jennifer Franks reveals how Zero Trust Architecture (ZTA) is revolutionising cybersecurity in government. Unlike traditional security models, ZTA eliminates implicit trust by enforcing continuous verification, strict identity authentication, and least privilege access, ensuring robust protection against unauthorised access and data breaches. The discussion highlights critical gaps in inventory and access management faced by federal agencies and emphasises the need for continuous monitoring and cataloging of data and network assets. We also examine how ZTA is an ongoing security process, requiring a phased implementation approach and continuous security awareness training to adapt to emerging cyber threats. Tune in to learn how Zero Trust is transforming cybersecurity into a proactive and resilient defence model for the public sector. Jennifer Franks, Director Center for Enhanced  Cybersecurity, GAO For more great insights head to www.PublicSectorNetwork.co  

When I talked to Anne-Laure Le Cunff earlier this week, we get into experiments and how to run them effectively. That made me think that I've been running quite a few of those recently, and here's how that has worked out for me.The blog post: https://thebootstrappedfounder.com/experiment-report-trying-new-things/ The podcast episode: https://tbf.fm/episodes/380-experiment-report-trying-new-thingsCheck out Podscan to get alerts when you're mentioned on podcasts: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Episode Notes Aira is all about the blending of people with technology. In this episode we talk with Kellie Herbert, Vice President of Service Delivery. How do Kellie's experiences with large international corporations compare to her work at Aira? We'll also learn about her personal connection to people with disabilities and her thoughts on AI. For more information about visual interpreting, visit www.aira.io. Contact us at airacast@aira.io. Find out more at https://airacast.pinecast.co This podcast is powered by Pinecast.

Blake and David examine Bench's bankruptcy filing, revealing fascinating details about their spending patterns and challenges with the business model. They also explore venture capital's growing interest in accounting firms, particularly focusing on AI automation claims and their potential impact on the profession, and there's a lively discussion about JP Morgan's controversial return-to-office mandate and its implications for workplace flexibility, sparked by Blake's viral tweet that garnered nearly 5 million views.SponsorsTaxBandits - http://accountingpodcast.promo/taxbanditsRelay - http://accountingpodcast.promo/relayBoomTax - http://accountingpodcast.promo/boomtaxBasil - http://accountingpodcast.promo/basilChapters(01:23) - Bench Accounting Bankruptcy Deep Dive (02:17) - Venture Capital's Interest in Accounting (02:42) - JP Morgan's Return to Office Policy (04:04) - Continuing Professional Education Credits (05:05) - Bench Bankruptcy Filing Details (05:50) - Bench's Financial Breakdown (07:42) - Bench's Customer Acquisition Strategy (10:55) - Bench's Development and Management Costs (13:17) - Operations and Outsourcing at Bench (16:07) - Service Delivery and Refunds (19:47) - Venture Capital and AI in Accounting (29:16) - Relay: The Small Business Bank (35:28) - AI-Powered Bookkeeping: A New Frontier (36:44) - Debating the Future of Software Costs (41:14) - AI's Impact on Job Markets (45:15) - Challenges in Replacing Human Jobs with AI (50:57) - The Remote Work Debate (01:02:05) - Corporate Accountability and Legal Issues (01:12:03) - Closing Remarks and Future Topics  Show NotesComing soon!Need CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring the Cloud Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastClassifiedsWant to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the top of this page