Podcasts about service desk

When something goes wrong with IT at work, chances are you'll be asked to submit a service ticket. This is a tale as old as time – see a problem, submit a ticket, wait for the service desk to come to your help.But all this could be set for change. Advances in technology have opened the door to software problems being detected and remediated automatically, while internal learning platforms could also provide employees with the information they need to fix issues themselves.How will all this come together, and is it really just around the corner?In this episode, Jane and Rory speak to Samuele Gantner, chief product officer at Nexthink, to get a better understanding of the direction IT support is headed and why the service desk might soon be a thing of the past.

www.iotusecase.com#MASCHINENBAU #WARTUNGIn der 162. Folge des IoT Use Case Podcasts spricht Gastgeberin Ing. Madeleine Mickeleit mit Markus Eibl, Produktmanager bei UNTHA shredding technology, über die Digitalisierung im Maschinenbau und datenbasierte Wartung. UNTHA entwickelt industrielle Zerkleinerungsmaschinen und setzt auf das eigene Kundenportal MyUNTHA, um Maschinenzustände transparent zu machen, Wartungsprozesse zu digitalisieren und Ersatzteilmanagement zu vereinfachen. Wir sprechen über die Herausforderungen bei der Aufbereitung hunderter Maschinendaten, den Weg hin zu einer einfachen Ampellogik für Zustandsanzeigen und die Vision, in Zukunft über einen eigenen App Store digitale Services flexibel bereitzustellen.Folge 162 auf einen Blick (und Klick):(07:11) Herausforderungen, Potenziale und Status quo – So sieht der Use Case in der Praxis aus(16:49) Lösungen, Angebote und Services – Ein Blick auf die eingesetzten Technologien(24:43) Ergebnisse, Geschäftsmodelle und Best Practices – So wird der Erfolg gemessenPodcast ZusammenfassungIn dieser Folge geht es um die Digitalisierung im Maschinenbau und die Frage: Wie lassen sich teure Produktionsausfälle vermeiden?Die Ausgangslage:Industrieschredder von UNTHA verarbeiten bis zu 50 Tonnen Material pro Stunde. Ein ungeplanter Stillstand verursacht enorme Kosten. Oft sind es Verschleißteile oder Störungen, die klassische Wartungsintervalle nicht rechtzeitig erkennen.Die Herausforderungen:Maschinen liefern über 100 Messwerte – doch wie lassen sich diese auf verständliche Handlungsempfehlungen reduzieren?Wartungsprozesse sind oft ineffizient, die Ersatzteilbeschaffung unübersichtlich.Unterschiedliche digitale Reifegrade der Kunden: vom kleinen Handwerksbetrieb bis zum internationalen Recyclingkonzern.Die Lösung:Das Kundenportal MyUNTHA von UNTHA bündelt drei Module:GENIUS: Condition Monitoring und Reporting in Echtzeit.Wartungsmanager: Digitale Wartungspläne mit Erinnerungen und Anleitungen – auch für ungeschultes Personal.Ersatzteilkatalog mit 3D-Modellen: Bauteile identifizieren und direkt bestellen.Künftig werden diese Module noch stärker vernetzt — vom Zustandswert direkt zur Handlungsempfehlung und Ersatzteilbestellung.Der Ausblick:Ein eigener App Store für flexible Zusatzfunktionen und perspektivisch ein KI-gestützter Service Desk, um Support-Prozesse weltweit zu optimieren.Learnings von UNTHA:Keep it simple – in Pricing, Kommunikation und Benutzerführung.Monitoring ist entscheidend für Weiterentwicklung.Digitalisierung gelingt nur, wenn alle Prozesse reibungslos zusammenspielen.Jetzt reinhören und erfahren, wie datenbasierte Wartung deinen Maschinenbetrieb zukunftssicher macht!-----Relevante Folgenlinks:Madeleine (https://www.linkedin.com/in/madeleine-mickeleit/)Markus (https://www.linkedin.com/in/markus-eibl-83a748202/)MyUNTHA Kundenportal (https://www.untha.com/de/myuntha)elunic (https://www.elunic.com/de/)Jetzt IoT Use Case auf LinkedIn folgen

Welcome to Episode 398 of the Microsoft Cloud IT Pro Podcast. In this episode Ben meets up with Harm Veenstra at the annual Microsoft MVP Summit. They chat a bit about Harm experience as an MVP and his path to becoming an MVP. Then the move into a few technologies near and dear to Harm, PowerShell and Microsoft Intune. They start off talking about some of the ways Harm uses PowerShell and some of his favorite scripts. They talk about how he uses PowerShell with Intune, in particular using it with remediation scripts. Harm Veenstra Harm started working at 18, from a ServiceDesk employee to a workspace and system engineer at a large insurance firm in the Netherlands. 1996, those were the days! After working there for almost 11 years, Harm had different system engineer jobs and learned much about Citrix, Cisco, VMWare, storage, and Microsoft. Currently, He's employed at NEXXT (https://www.nexxt.one) as a Consultant, mainly in Endpoint Management, but He does anything Microsoft

Topping interviews Corey Lowe who is the IT Service Desk Manager at Heidelberg Materials. Tune in to hear Corey's unique story from US Marines communications division to joining technology via the telecom industry to moving to helpdesk IT at one of the largest material producers on the planet. Also learn about Corey's extracurricular activities from being a ordained minister to helping people by providing financial advice to raising his family and a cute unique story on how he first met his wife. Check our Corey's family dance studio https://www.facebook.com/d2dtrainingco/Topping Talks is Sponsored by Topping Technologies & ExpressVPN. Protect your online privacy https://www.xvuslink.com/?a_fid=toppi... also if your business needs IT assistance you can reach Topping Technologies at sales@toppingtechnologies.comFollow Topping on Twiitter-https://twitter.com/NicTopping

Dan O'Connor, Vice President, Service Desk Delivery at HCTec, says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. You have to leave the customer feeling that you cared about them. Conveying that sense of care might be more important than solving the problem. Furthermore, every call is about patient care, even if it's helping a staff person use their computer. That's because they are all ultimately serving a patient. In this video, O'Connor explores service desks with Audrius Polikaitis, Chief Information Officer at UI Health, which serves several campuses at the University of Illinois. Originally, UI Health assigned tasks to multiple departments—IT, facilities, etc.—but decided they needed a “single front door” for anyone needing help. They do ask callers to distinguish between regular service and the “clinical service desk,” which mostly helps people use the EPIC EHR. Learn more about University of Illinois Health: https://hospital.uillinois.edu/ Learn more about HCTEC: https://hctec.com/ Health IT Community: https://www.healthcareittoday.com/

Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professionals, and his innovative work at OttoQA, Tom shares advanced methods that enhance operational efficiency and elevate customer satisfaction. Explore the latest trends, tools, and best practices reshaping service desks across industries. Whether you aim to optimize your current operations or completely transform your service approach, this episode offers expert advice and actionable insights to propel you to the forefront of industry excellence.If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel

In this episode, Mark Banfield, CEO of 1E, discusses the emerging market of Digital Employee Experience (DEX). He explains how 1E's technology monitors and manages the digital experience of employees on their devices, identifying and remedying issues before they impact productivity. Mark emphasizes the importance of providing a great employee experience, as it directly translates to a great customer experience. He also highlights the role of technical and executive champions in driving the adoption of DEX solutions. The conversation delves into the measurement of DEX, the impact on IT service desks, and the potential for cost savings and productivity gains. Mark shares insights on building trust with customers, the value of authenticity, and the significance of every employee's role in the organization.Tune in and learn more about this episode of the Revenue Builders Podcast.HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:03:03] Introduction to digital employee experience (DEX) and its importance[00:04:30] How DEX is measured and its impact on employee productivity[00:07:37] Cost savings and efficiency gains through DEX[00:11:39] The impact of digital friction on employee morale and retention[00:12:08] Addressing onboarding challenges with new applications[00:13:54] The digital adoption platform is a white hot space with great opportunities[00:16:02] The executive champion is usually a VP of infrastructure, end user computing, or digital workplace[00:23:45] Building trust and relationships with customers is crucial in sales[00:34:02] Transitioning from a CRO to a CEO role requires accountability and adapting to new responsibilities[00:44:57] Importance of projecting a future for individuals to see themselves inADDITIONAL RESOURCESLearn more about aligning customer-facing teams to improve execution: https://forc.mx/48o1jyPConnect and learn more about Mark Banfield.https://www.linkedin.com/in/markbanfield/https://www.linkedin.com/company/1e/HIGHLIGHT QUOTES[00:55:25] "There's no shortcuts. One of the four values in OneE is belief. And I put that value in place when I got here, because I thought, in my view, that whether you think you can or whether you think you can't, you're right."[00:56:00] "There are no shortcuts to success, it's about putting in the work and pushing yourself."[00:57:43] "There's no elevator for success. You have to take the stairs."

Navigate the complexities of IT automation with the Automate IT podcast, hosted by Automox's David van Heerden. Each episode dives deep into automation strategies, expert insights, and actionable advice to simplify your IT operations. Explore the far-reaching capabilities of automation in IT and make Automate IT your go-to resource.Book Discussed: https://the1thing.com/book/

24x7 Advantage Technical Service Desk delivers world class service, world class MSP opportunity, Special Holiday Podcast: How can you be on-game, when much of your U.S. based staff might otherwise want to watch The Game? It's the busiest travel day of the year, in the US. Family. Holiday… Football. And several well-known and well learned experiences says that these are the days when an MSP's customer might just happen to need technical support. And that need just happens to coincide when staffing to meet that need can be challenging. How can you be on-game, when much of your U.S. based staff might otherwise want to watch The Game? 24x7 Advantage Technical Service Desk 24x7 Advantage offers U.S. and Canada based MSPs an ability to offer the support their customers need, all the time, detaching place, season, and calendar staffing and service demand issues with an always ready posture. “Our clients are keen to be competitive - outsourcing in one form or another is a common model.  But they also require service excellence. They don't necessarily want their own customers to know they are outsourcing, so the integration of our white label services into their own needs to be seamless, and our services flawless. We've been successful in delivering this to our clients,” says Michelle Fiegehen of 24x7 Advantage. In this timely podcast, Fiegehen tells us about 24x7 Advantage and how it adds a market advantage to any MSP looking to stand out in a crowded market and become that on-going go-to resource that creates on-going opportunities and growth. The company utilizes minimum level 2 support engineers who have a proven track record of technical expertise and high-resolution rate. To make sure her team reflects a deep bench of experience, Fiegehen has pushed turnover rate almost to zero, by offering premium benefits. She also leverages time differences to her team's advantage, utilizing a global workforce who are working during a regular workday while it's nighttime in America. “Most clients start small to try us out, then gradually expand their usage once they see the benefits and realize the risk is low.” As good experiences aggregate, the relationship typically grows. “After 3 months, we have enough data to propose a range of pricing models with varying degrees of flexibility. For example, some clients remain on a draw down model, others prefer to switch to a per device model.” In addition to the Global Service Desk, 24x7 Advantage offers NOC, SOC, Patch Management, remote support, email management, backup and storage management, policy enforcement and performance reporting. Visit www.24x7advantage.com  email sales@24x7advantage.com or US 646 7661949 24x7 Advantage Technical Service Desk

Show Notes

Roger Grimes is an industry expert and the Data Driven Defense Evangelist for KnowBe4. In this episode, Roger and host Charlie Osborne discuss the spate of social engineering attacks that are targeting IT service desk agents, which aim to hijack Okta Super Administrator accounts to access and abuse identity management. To learn more about our sponsor, KnowBe4, visit https://knowbe4.com

Are you a recent college graduate who's wondering what's next? If you have a passion for technology and problem-solving, then a career in IT support might be the perfect fit for you!In this video, we sit down with Caleb, who recently landed his dream job as an IT Support Specialist straight out of college. Caleb shares his experience and gives us an inside look into what it takes to succeed in this field. We share valuable insights and tips for those who are interested in pursuing a career in IT support. He talks about the skills and knowledge that he gained in college that helped him in his new role, as well as the challenges he faced and how he overcame them.Caleb Wright Linkedin: https://www.linkedin.com/in/cwrightech/Bad Panda Tech YouTube: https://www.youtube.com/@BadPandaTechSupport the show

A brief discussion about the the service desk Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page. Branding by Balaji - Follow him at @bwithbranding on Instagram #ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Shoutout to Lacey Elmange, Executive Director, SouthFloridaCIO at InspireCIO, for introducing us!Interested in attending the San Antonio Live Podcast Tour Experience?Checkout the agenda below:Ready to Register? Email me at joe@techtables.com.

Robert is the proud and esteemed founder of The Service Desk. From his humble beginnings as a IT Support Technician, he has developed a skillset that is surpassed by none.  For over 24 years, he has worked in the I.T. field and set his focus on Cyber Security for the past 8 years. He holds positions as vCIO for multiple profit and non-profit organizations and teaches an Associates Degree program in Cyber Security to students in the Dallas area.  Whether you're an established company or a growing small business, Caddo Offices Reimagined has  flexible office rentals and coworking spaces designed to reach your business dreams. With three types of memberships and eight locations, you're sure to find a working solution that fits your small business needs.  

She has been with the state for 30 years and enjoys spending time with her family and friends, as well as the Montana outdoors. She loves Starbucks coffee (Americano and Dark Mochas).

And a big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.In this episode of The Public Sector Show by TechTables, Emilio Salabarria, Deputy Senior Executive Advisor at Cyber Florida, discusses Florida's critical infrastructure risk assessment. Emilio emphasizes the significance of cybersecurity and the challenges associated with engaging both private and public sectors in the assessment process. He shares Cyber Florida's innovative grassroots campaign aimed at fostering participation and collaboration statewide. If you're in Florida, don't miss the opportunity to attend the upcoming CyberWorks tabletop exercise in Hillsborough County on June 9th, where Emilio will provide free lunch. For more information, email esalabarria@cyberflorida.org.Timestamps:(00:00) Introduction(01:00) Critical infrastructure risk assessment mission(02:30) Importance of building relationships to get participation(03:45) Grassroots campaign through CyberSecureFlorida.org(05:00) Establishing a baseline for the state of Florida(05:53) Need for detailed cyber security help(08:30) Use of Idaho National Lab's cybersecurity evaluation tool(11:10) Importance of ransomware readiness assessment(20:11) Collaboration with Florida Digital Service(21:30) Success stories of tabletop exercise for small and medium counties(25:00) CyberWorks Workshop on June 9th, 2023, at 5:30pmGet new episodes directly in your inbox - We send updates every week, and bonus content over the weekend. Join the newsletter and show —> https://www.techtables.com/Listen on:

And a big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.In the Public Sector Show by TechTables, Jim Walker, Advisory Board Member & fmr. VP, Public Sector at Roboyo discusses the benefits of Robotic Process Automation (RPA) in the public sector. Examples include Ohio's use of a bot to streamline the process of adding newborns to Medicaid, New York's use of RPA to handle a surge in unemployment claims during the pandemic, and Georgia's use of RPA to automate the renewal process for food stamp recipients. Jim emphasizes the importance of humanizing bots and personalizing them to make them more valuable to employees. He encourages government agencies to embrace automation to serve citizens better - Make America Great by Building Back Better with intelligent automation.Get new episodes directly in your inbox - We send updates every week and bonus content over the weekend. Join the newsletter and show —> https://www.techtables.com/Listen on:

And a big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Ready to take your leadership skills to the next level? In today's podcast episode on The Public Sector Show by TechTables, Glenn and Joe share their invaluable experiences and insights on how servant leadership can drive organizational success. By prioritizing the team, supporting their growth, and creating a culture of trust, you can build a team that is invested in the mission and each other.Glenn stresses the importance of every action matching the commitment shown to the team, with humility and a focus on putting the team first. He also tells us about his upcoming book on effective leadership, which promises to be an invaluable resource for anyone looking to grow their skills.Joe discusses his experiences coaching high school basketball and the importance of prioritizing the team dynamic over individual egos. But it's not just about sports - he dives into understanding the needs of end-users and customers in public sector services, and why empathy is so crucial for building trust.This episode is brimming with practical tips and a wealth of knowledge on how to create a culture of trust, respect, and mutual support in any team environment. So tune in and let Glenn and Joe inspire you to become a true servant leader!Timestamps:(01:39) Focus on culture(02:17) Importance of creating a great culture for long-term success(05:10) Joe reads an excerpt from "The Culture Code" by Daniel Coyle(13:22) Emotional safety and the importance of team success over individual success(30:41) Commitment to the team and servant leadership(40:13) The importance of trust in leadership(40:59) The importance of empathy in building trustWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

And a big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Today on The Public Sector Show by TechTables, we hear from Phil Komarny, CIO, of Maryville University of Saint Louis, where he is focused on revolutionizing education through personalization and data. He discusses how Maryville is using collective technology to create a more engaging digital experience for its learners, and how he envisions a future where educational data is used to create personalized learning journeys for every student. He also emphasizes the importance of leadership and courage in driving change and innovation in higher education.Timestamps:(00:00) - Introduction(00:38) - Phil's background and the mission of Maryville University(03:35) - Personalized learning journeys and the importance of understanding student data(08:41) - Leveraging technology to create lifelong relationships with students(11:35) - The role of AI in creating personalized learning journeys(14:23) - The importance of leadership and courage in higher education(18:12) - Maryville's approach to innovation and change(20:29) - The role of collective technology in empowering educators and learners(24:45) - Phil's advice for technology leaders(27:23) - The benefits of automation and AI in higher education(29:27) - Conclusion and where to find PhilWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

***Shoutout to Digital Era Group and FIU for hosting Secure Miami on May 4th, 2023, and having Joe Toste host a panel.Also a big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Today on The Public Sector Show by TechTables, we hear from Joe Toste's panel discussion on The Future of Public Cloud Security: Emerging Technologies and Trends at Secure Miami.Timestamps:(00:00) Introduction(01:55) Helvetiella Longoria discusses securing a multi-cloud environment(05:30) - Andrew Phillips discusses the pros and cons of securing a multi-cloud environment(06:49) - Michelle Jackman discusses trends and challenges in multi-cloud security(11:00) Julie O'Brien introduces herself and discusses securing a multi-cloud environment(12:13) Helvetiella Longoria discusses challenges in securing higher education environments(15:41) Andrew Phillips discusses financial and cost optimization in public cloud security(16:08) "You can't secure what you don't know you have" - Andrew Phillips(21:50) "You have to take a holistic approach" - Michelle Jackman(25:49) "It's a shared responsibility" - Helvetiella Longoria(34:22) "It's a people problem" - Joe TosteWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

Author of The Service Desk Handbook, Sanjay Nair talks to us about his book, where he compiled and organized the main elements of a well functioning Service Management tool. He points out the importance of having a good team, with the right people, and building a strong foundation for your help desk from the start. Then, he refers to his current work and emphasizes on the value of certifications, an accurate CMDB, and the challenges of implementing new work processes. Sanjay Nair is an ITIL and COBIT certified Service Management professional with over 26 years of experience in the field. He's also the author of The Service Desk Handbook. Currently, he is the Manager of IT Operations at Knet. Sanjay has also previously served as Help Desk Manager at Automated System Company and he ran the Network Operations Center and Service Desk at the National Bank of Kuwait.

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Today on The Public Sector Show by TechTables, we talk about lessons from NASA and EPA on curiosity, mentorship, cybersecurity, breaking barriers, and more with Renee Wynn, fmr. CIO, NASA.Connect with Renee: https://www.linkedin.com/in/renee-wynn-8935a24/Timestamps:(00:00) Intro(02:41) EPA and the Simpsons(06:36) Entrepreneurial Financial Lessons(13:48) Keeping a Childlike Curiosity(19:48) Cybersecurity from Earth and Space(27:15) Legacy IT: The Good & Bad(31:26) The CIO Iterative Process(36:19) How to Find & Maintain Team Cadence(40:43) How to Pivot from Missed Opportunity(50:41) OutroWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Today on The Public Sector Show by TechTables we talk about making space for others to succeed, what separates good from great CIOs, using empathy to build a Smart City, and more with Rob Lloyd, Deputy City Manager, and Khaled Tawfik, CIO, City of San José.Connect with Rob: https://www.linkedin.com/in/roblloyd/Connect with Khaled: https://www.linkedin.com/in/iktawfik/Timestamps00:00 Intro06:04 The Best Boba in San Jose08:34 How to Hire Your Replacement11:25 Making Space for Success13:05 What Separates Good from Great CIOs17:04 Jumping into the Role of CIO18:55 Building a Smart City, Empathy-First20:31 Broadband and Digital Empowerment22:12 San Jose's Start-Up Mentality27:33 Top Takeaways from CIOs37:08 OutroWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.On this episode of The Public Sector Show by TechTables, we talk about transitioning from the DOD into local government service, Brownsville's 5-year plan, infrastructure wins, and more with Jorge Cardenas, CIO, the City of Brownsville.Connect with Jorge: https://www.linkedin.com/in/jorge-cardenas-it-vp-director/Timestamps00:00 Intro01:30 From DOD to Brownsville CIO04:12 Brownsville 5-year Plan08:36 The $100MM Broadband Project11:52 Next Initiatives13:10 How to Get City-Wide Buy-In15:05 Cybersecurity and Network Security Plans16:37 Lessons from DOD18:48 The Complexities of Dealing with Hard Problems22:33 Jorge's Favorite Books25:02 OutroWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Today on The Public Sector Show by TechTables, we catch up on buy-in and empowering your staff, why communication is crucial in cybersecurity, why now is a great time to move over to a career in public sector cybersecurity, and Q&A Mailbag time with Gavin Green, Chief Information Security Officer at Florida Office of State Courts Administrator.Connect with Gavin: https://www.linkedin.com/in/gavingreen/Timestamps:00:00 Intro01:32 Big Leadership Strategies From Little League Football04:24 How to Navigate Practice vs Gametime Strategies06:28 Buy-in and Empowering Your Team11:53 Why Communication in Cybersecurity is Crucial14:11 Shifting the Traditional CIO/CISO Hierarchy16:57 Lessons from Leadership on a Submarine19:54 From Private to Public Sector23:13 Mailbag Q&A: What is the biggest challenge your organization is facing this year regarding the workforce?25:39 Mailbag Q&A: What is your involvement in the planning and disbursement of the CIS security funds for the state of Florida, or the Florida State Administrative courts?28:37 Mailbag Q&A: What is the most rewarding part of your day?30:18 Who does Gavin nominate to hear from next on TechTables Public Sector Show?31:38 OutroWe send out a free weekly podcast and a newsletter highlighting human-centric stories from public sector CIOs, CISOs, and technology leaders across federal, state, city, county, and higher education.Sign up for Behind the Mic by TechTables https://www.techtables.com/Listen on:

In this episode I get to talk with Daniel Post about data classification and data governance. Dan is a Senior Sales Engineer for Varonis. He has been in the industry for a while and has knowledge that we break down into 'bite sized' chunks to make it easier for your staff to consume.Talking Points:Where does a company first start their Data Classification and Governance journey?What are some of the challenges that a company can expect when it comes to data classification?What are you seeing in the field right now that makes it hard for companies in their data governance program?Now that data lives in the 'Hybrid' world, how does data governance work when you have data on network drives like Isilon and cloud drives like Microsoft or Box?Does it integrate with a CMDB/ticketing system like Service Now or Service Desk, so your GRC team can take 'action' on it?Podcast Sponsor: The sponsor for this episode is Varonis. Varonis is a cybersecurity solutions company that is very mature in the Data Classification and Governance space. They are based out of good ole' New York City! Proceeds from this sponsorship will be going to the Autism Support of Kent County Michigan. Pam and her team help parents with finding support idea/solutions for their children with Autism. More information here - https://www.autismsupportofkentcounty.org/

Managing a service desk is not only about ensuring that everything works, but also to look for opportunities to improve. Jason Turner (Princeton University) has A LOT of experience in that department and shares his methods to measure agent performance and boost service desk quality. Find insights on cold monitoring, scorecards, personalized feedback, and more! Jason Turner is the Associate Director of Customer Support at Princeton University. He has over 20 years of experience in IT support, and his past tenure includes being the Service Desk Manager at the Children's Hospital of Philadelphia, the IT Support Center Manager at Pinnacle Foods Corporation, and a Solutions Director at Technisource.

Meet Nicholas Freund, Founder and CEO of Workstream.io. Nicholas spearheads a seed-stage technology startup that integrates directly with analytical tools data, and existing workflows, to empower data teams to use data assets in a more effective way.01:50 Meet Nichola Freund05:18 Why leave the golden child : Tesla?14:10 Time to start another data company18:37 A startup in COVID21:30 The Workstream pitch25:30 A use case example29:16 Competitive differentiation34:40 Monetization and growth39:31 Launch complete41:42 Kill Your service desk!46:03 Company culture48:31 Recommended booksLinkedIn: linkedin.com/in/nick-from-workstreamWebsite: https://www.workstream.ioWant to be featured as a guest on Making Data Simple? Reach out to us at almartintalksdata@gmail.com and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

There's data-driven, there's personalized, and there's trying to fake it all. No one knows the difference best than Roy Atkinson. Tag along to hear a fresh perspective on Customer Experience, a revaluation of the concept of Information Technology, and a wish to not forget about the customers' individual experiences when designing processes. Roy Atkinson is one of the top influencers in the Service Desk and Support industry. He has contributed to books on Customer Service, Social Media, and IT Change Management. He was named one of the Top 50 Customer Service Experts of the Decade by Nextiva, and his expertise has been featured by The Economist, Social Media Today, Computer World, BizTech Magazine, and more.

With half a century in IT, Daniel Breston has seen it all. Here, he shares some learnings on one of his favorite topics (Value Streams). Plus, he advises leaders on how to properly enable (and not "empower") their teams and gets a bit mad when Matt mentions the concept of "best practices" — all while mentioning Batman and quoting Sherlock Holmes. Daniel Breston is a retired coach, blogger, speaker, and writer with more than 50 years of experience in IT. In his own words, he has been "in almost all roles in IT, from Service Desk to CIO." He's currently a board member of itSFMF UK, and once in a while picks up his old habits with part-time mentorships and workshops.

This week Dave and I talk about the iPhone 14 and some of the new ways it's connected to the Apple Watch. We look at a couple of new commercials and how innovative companies are trying to become to capture our attention. I also reveal my favorite Apple commercial of all time. Dave and I discuss sharing Wi-Fi passwords and Apple's iOS 16 feature list. MasterClass: I highly recommend you check it out. Get unlimited access to EVERY MasterClass, and as a listener of The Dalrymple Report, you get 15% off an annual membership! Go to MASTERCLASS.com/dalrymplenow. That's MASTERCLASS.com/dalrymple for 15% off MasterClass. Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Show Notes: Gruber on being in the Steve Jobs Theater for last week's Apple event Volkswagen Uber One and Sarah Silverman iOS 16 experiment Don't miss the built-in Astronomy customized iOS 16 Lock Screen Apple's official iOS 16 Feature List Apple Explains iPhone's New “Fake AirPods” alert iPhone 14 Pro's Always-On Display Intelligently Turns Off When You Leave the Room With an Apple Watch Shantaram

Apple held its annual event this week at its Cupertino, Calif. headquarters. There were a lot of products announced, including new Apple Watches, new iPhones and new AirPods Pro. Dave and I take some time to talk about all of the products, and colors, of everything the company announced. Brought to you by: Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. New Relic: Use the data platform made for the curious! Right now, you can get access to the whole New Relic platform and 100GB of data per month free, forever – no credit card required! Sign up at New Relic.com/dalrymple. Show Notes: iPhone 14 iPhone 14 Pro Apple Watch Series 8 Apple Watch Ultra Apple Watch SE AirPods Pro

Pickleball is on the show for the very first time as Dave recounts a funny story from the weekend. We also look at what some of the rumors are for Apple's upcoming event, and what "Far Out" could possibly mean. An original unopened iPhone sold at auction this week—how much would you pay for it? This week Dave digs into a couple of reader emails as we return to Columbia House. Brought to you by: Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Show Notes: Pickleball Far Out poll Mark Gurman's Far Out take Apple and Globalstar Rumored to Announce Satellite Connectivity Feature for iPhone 14 at September 7 Event T-Mobile announcement is real, though not clear what FCC hurdles they'll have to jump through before things can go live Unopened Original iPhone Sells for $35,000 at Auction Selecting multiple images trick in your iPhone app Former Apple engineer accused of stealing automotive trade secrets pleads guilty

What is the most popular social media platform and how much should we trust them? That's one of the topics on this week's podcast. We also talk about Daring Fireball's anniversary and Apple showing ads on its iCloud platform even though you may pay for it. Dave and I also play the Notable People game, which almost derailed the podcast entirely. Brought to you by: Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Show Notes: Daring Fireball is 20 Teens, the fall of Facebook, and social media Apple Finds Its Next Big Business: Showing Ads on Your iPhone The Notable People game Sidney. Apple TV+, Sept 23rd Five Days At Memorial, Apple TV+ The Greatest Beer Run Ever

Have you ever heard someone say, “I'm too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence while creating space for growth and improvement. 

Benjamin and Zac discuss all the new features and changes in iOS 16 beta 5, including the new battery percentage option. Also, the iPhone 14 Pro is rumored to get more expensive, and the 2022 iPad Pro might have a new 4-port connector. Sponsored by Helix Sleep: Learn more and take the Helix Sleep quiz at helixsleep.com/9to5mac. Sponsored by Zocdoc: Go to Zocdoc.com/happyhour and download the Zocdoc app to sign-up for free and book a top-rated doctor. Many are available as soon as today. Sponsored by Pillow: Pillow is an all-in-one sleep tracking solution to help you get a better night's sleep. Download it from the App Store today. Sponsored by Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Follow Zac Hall @apollozac Benjamin Mayo @bzamayo Read More The good news about Apple's rumored iPhone 14 Pro price hike Bloomberg: Apple tells suppliers to make at least 90 million iPhone 14 units Here's everything we know so far about the 2022 iPad Pro Apple expands original podcasts investment as it hunts for compelling stories to adapt into TV+ shows Kuo: iPhone 14 Pro and iPhone 14 Pro Max to get more expensive NASA is sending an iPad around the moon to help test Alexa in space Third iOS 16 public beta now available with new battery percentage icon, more Kuo: iPhone 14 series not facing impacts on supply chain as mass production and shipment schedule are on track Apple and Kim Kardashian collaborate on unique Beats Fit Pro line Kuo: AirPods to switch to USB-C for charging alongside iPhone 15 in 2023 Find My has a new sound alert with iOS 16 beta 5, here's how it sounds iOS 16 beta 5 adds ‘Copy and Delete' option for sharing screenshots without clutter AAPL acquisitions fell dramatically in 2021 and 2022, show regulatory filings iPhone 14 event: Apple begins production of virtual keynote for September Rumor: 2022 iPad Pro to feature two new ‘four-pin connectors' for accessories Listen to more Happy Hour Episodes Subscribe Apple Podcasts Overcast Spotify Listen to more 9to5 Podcasts Apple @ Work Alphabet Scoop Electrek The Buzz Podcast Space Explored Rapid Unscheduled Discussions Enjoy the podcast? Shop Apple at Amazon to support 9to5Mac Happy Hour or shop 9to5Mac Merch!

Benjamin and Zac catch up on Apple's quarterly earnings results from last week, and bemoan the ongoing expansion of Apple's ad business. iPadOS 16 will also reportedly be delayed until October for the first time. There are also iOS 16 always-on display leaks and Apple Studio Display woes to discuss. Sponsored by Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Sponsored by Ladder: Go to Ladder.com/HappyHour today to see if you're instantly approved. Sponsored by MindNode: MindNode is the most delightful mind mapping and outlining app for your Mac, iPad, iPhone & Apple Watch.  Featured as Apple's "Editor's Choice" & "App of the Day", MindNode is a free download on the App Store & Mac App Store. Sponsored by Pillow: Pillow is an all-in-one sleep tracking solution to help you get a better night's sleep. Download it from the App Store today. Follow Zac Hall @apollozac Benjamin Mayo @bzamayo Read More Apple Studio Display firmware 15.5 drops amid speaker problem complaints Rumored 10th-generation iPad schematics show new rear camera module design, flat edge chassis, no headphone jack? Apple delaying iPadOS 16 release to October; iOS 16 still expected in September Hiring trends indicate Apple plans to significantly expand its ads business AAPL investors need to see inside the company's “$70 billion black box,” say analysts Apple preps Android switchers for iPhone 14 with new explainer video $50 gift card with Apple TV purchase promotion available again at the US Apple Store, also launches in other countries Apple overhauls iPhone checkout experience with larger images, focus on trade-ins, more Apple expanding App Store ads from search to ‘Today' tab and more Listen to more Happy Hour Episodes Subscribe Apple Podcasts Overcast Spotify Listen to more 9to5 Podcasts Apple @ Work Alphabet Scoop Electrek The Buzz Podcast Space Explored Rapid Unscheduled Discussions Enjoy the podcast? Shop Apple at Amazon to support 9to5Mac Happy Hour or shop 9to5Mac Merch!

When you started as a systems administrator, you might have connected servers, swapped out hard drives, run down spare components, and dragged around a crash cart. Those days might not be completely over, but the chances you physically interact with your systems grow smaller and smaller each day. In an era of virtualization, cloud-first, and software as a service, where does this leave the lowly systems administrator? These questions and more are discussed and debated by Technical Content Manager for the SolarWinds® Community Kevin M. Sparenberg and SolarWinds Manager of Information Technology Noel Barbee on this episode. How you do your job may have changed, but the role in your organization is as important as ever.  © 2022 SolarWinds Worldwide, LLC. All rights reserved.

In small IT teams, the first and last tiers are exactly the same. Danny Kateli (Manager of IT Operations at Midrex) knows this by heart and shares some tips on loyalty, learning processes, and employee retention. If you were wondering how to keep your team motivated, how to engage with them, and how to facilitate a family-like environment that keeps your teammates around, this is the episode for you! Danny Kateli is a retired military officer with experience in facilities management, recruiting, project management, and leadership. He worked as an IT Field Delivery Manager and IT Service Delivery Manager at CompuCom with a focus on process optimization. Afterward, he moved onto his current role as the Manager of IT Operations at Midrex, where he's in charge of network infrastructure, data center maintenance, IT security, and the Service Desk.

Rene Ritchie has moved on from his YouTube channel to take a job with Google. Apple Music Sessions kicked off in Nashville with some country artists leading the way in the services new feature. Dave and I talk about some controversy with the M1 and M2 Macs, and Apple Arcade is getting rid of some of the first companies to offer games for the service. Brought to you by: Zocdoc: NOW is the time to prioritize your health. Go to Zocdoc.com/DALRYMPLE and download the Zocdoc app to sign-up for FREE and book a top-rated doctor. Many are available as soon as today. Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Show Notes: Rene Ritchie joins Google as YouTube's Creator Liaison Apple the ‘most likely winner' of $3 billion NFL deal, UEFA Champions League could be next Apple introduces Apple Music Sessions Gruber on the difference between the M1 and M2 MacBooks Air Kirk McElhearn on the drastic drop in SSD speed from M1 to M2 MacBook Air Watch MKBHD's review Why are 15 games leaving Apple Arcade? Netflix Tests Another Way to Charge for Password Sharing

Apple announced that its showed have been nominated for 52 Emmy Awards with Ted Lasso leading the way. One of its new shows, Severance, also had a good showing with 14 nominations. Apple is rumored to be in the lead to take over broadcasting rights for the NFL and could also be looking at the UEFA Champions League in Europe. There are new rumors of an Apple Watch Pro—Dave and I take a look at that and what it could mean for users. Brought to you by: MasterClass: I highly recommend you check it out. Get unlimited access to EVERY MasterClass, and as a listener of The Dalrymple Report, you get 15% off an annual membership! Go to MASTERCLASS.com/dalrymplenow. That's MASTERCLASS.com/dalrymple for 15% off MasterClass. Kolide: Is your Service Desk struggling with remote work and a mix of Mac, Windows, and Linux devices? Kolide can help. Learn more here. Show Notes: Apple scores record-breaking 52 Emmy Award nominations Apple the ‘most likely winner' of $3 billion NFL deal, UEFA Champions League could be next Apple Watch Pro Seven iOS 16 beta features to check out Also, these hidden features

In this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better service, outsourcing other tasks to select partners. Richard and Scott discussed the pros and cons of working with the Microsoft Stack, and how niching into using it led Scott to set up the Microsoft 365 Masterclass. Scott shared which tools he uses in Cloud Nexus and why MSPs should outsource their helpdesk. He also shares honestly about the limitations of outsourcing and when it's not the best option. Richard also asks Scott about the SOC and helpdesk support he gets from Uptime Solutions, the relationship they have with Cloud Nexus, and why Uptime's company culture makes them a great fit for the business. Plus, Scott shares the best and worst things about running an MSP. Mentioned in This Episode https://www.microsoft.com/en-us/microsoft-365 (Microsoft 365) https://azure.microsoft.com/en-gb/ (Azure) Michael Gerber – https://www.amazon.co.uk/Myth-Revisited-Small-Businesses-About/dp/0887307280/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1652268842&sr=1-1 (The EMyth Revisited) https://www.tubblog.co.uk/uptime-solutions/ (Uptime Solutions) https://www.linux.org/ (Linux ) Collaboration software: SharePoint M365 Masterclass https://www.tubblog.co.uk/techtribe/ (The Tech Tribe) https://halopsa.com/ (Halo PSA) https://www.datto.com/ (Datto) Accounting software: https://www.xero.com/uk/ (Xero) Heimdall via https://www.brigantia.com/ (Brigantia) https://www.tubblog.co.uk/pax8/ (Pax8) Documentation tool: https://itglue.com/ (IT Glue) Password sync: https://www.keepersecurity.com/en_GB/ (Keeper) Cybersecurity Awareness training: https://www.knowbe4.com/ (KnowBe4) https://www.usecure.io/en/ (usecure) https://cofense.com/ (Cofense) (formerly PhishMe) Third party web content filter: https://anydns-client.soft112.com/ (AnyDNS) Bit Defender https://www.sophos.com/en-us (Sophos) https://www.sophos.com/en-us/products/endpoint-antivirus (Intercept X) https://www.connectwise.com/ (ConnectWise) (formerly Continuum) Service desk: https://www.inbay.co.uk/ (InBay) MSP Coach: https://www.petematheson.com/ (Pete Matheson) https://www.microsoft.com/en-ww/microsoft-365/windows/windows-autopilot (Microsoft Autopilot) Cybersecurity: https://www.huntress.com/ (Huntress)

A big thank you to our brand partners who keep this podcast free to the listener:Nagarro Public Sector is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro Public Sector offers expertise in Digital Services, Legacy Modernization, Case Management, Data & Analytics, Service Desk, Cyber Security, and more. To learn more, check out https://www.nagarro.com/On this episode of The Public Sector Show by TechTables, we speak with Todd Ryan, fmr. CIO for Hillsborough County Sheriff's Office, about creating a team that wants more for the communities they serve, creating generational change through opportunities that work, how to change perception through delivering results, and more.Connect with Todd: https://www.linkedin.com/in/toddryan/Time Stamps00:00 Intro02:32 From Entrepreneur to Sheriff's Office07:45 Entrepreneurial Lessons09:03 Making Automation Work for the People11:36 How to Create a Team of Doers13:49 Lead by Why's not How's15:07 Is your team a golf course or a rose bush?18:07 Mission-based hiring22:53 Creating Generational Change26:49 On Florida Cybersecurity perception and follow-through36:12 The most fulfilling part of Todd's job39:56 OutroWhenever you're ready, here is one way I can help you:→ Join the TechTables+ Community Today Sign up here for TechTables+ https://www.techtables.com/signup Listen on:

From the Service Desk to the C-Suite, cybersecurity should remain top of mind for everyone in your organization. But, how do you have these conversations? What questions do you ask, and how to you build a proactive cybersecurity strategy when a cyberattack happens every 39 seconds? Crossfuze's Managing Director of Marketing and host Kim Funk talk security operations from a business leader's perspective in this Friday Fast Fifteen. 

Poop, People and The Customer Service Desk. Song that is mentioned: lyrics by Sirealz Side note: Do not drink the sanitizer! Merch store: https://www.bonfire.com/store/theclopeneffect/ This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Show Notes In this episode, Joe Toste sits down with Rick Belliotti, the Director of Innovation and Customer Experience at San Diego Airport. Together, they dive into the hottest topics in airport tech and how the San Diego airport is navigating them. If you're curious about the future of air travel, this episode is a must-listen!Topics Covered:Indoor Navigation: Rick discusses how indoor navigation and augmented reality can enhance passenger experiences, emphasizing its significance in the future of air travel.API Management: Learn why Rick believes the industry needs a focus on API management and why creating a dedicated app for every airport isn't the answer.Assisted Parking: With the surge in self-driving cars, the way airports handle parking is changing. Rick sheds light on the importance of assisted parking solutions.Uber and Lyft at Airports: The rise of ride-sharing apps has impacted airport traffic dynamics. Discover how airports are adapting to this change.Delivering Ultimate Customer Experience: Rick shares his top airport picks that stand out in offering a memorable customer experience.Challenges at San Diego Airport: Rick gives an inside look into the internal and external challenges they're tackling at the San Diego airport.Key Quotes:"When you fly into Bozeman, you feel like you are in a lodge in the middle of Montana.""The API management is something that our industry really needs to focus in on.""We've gotta get really smart about how parking looks, especially in an airport at our size."

***Live from CES 2020 in Las Vegas!A big thank you to our brand partners who keep this podcast free to the listener:Nagarro is a leading provider of digital government services, partnering with state, local, and federal clients on some of their most strategic technology projects. Nagarro offers expertise in Digital Services, Legacy Modernization, Case Management, Data & AI, Service Desk, Cyber Security, and more. To learn more, check out www.nagarro.com.Today on The Public Sector Show by TechTables, about the importance of haptic feedback in virtual reality (VR) and scaling up hardware startups. You'll learn how HaptX is revolutionizing human-machine interaction using VR as the ultimate immersion technology.Connect with Jake: https://www.linkedin.com/in/jarubin/Timestamps (ps: if you're listening on Apple Podcasts, head to Spotify & follow The Public Sector Show by TechTables to take advantage of the timestamps below and the direct Q&A chat with the TechTables Team!)(00:00) Introduction(01:01) The enterprise market(03:23) Opportunities in industrial manufacturing(04:00) VR training for building motor skills(06:00) HaptX's vision for full-body immersive VR experiences(07:13) Challenges of scaling up manufacturing for hardware startups(08:28) Use cases for HaptX in the medical field(10:04) Jake Rubin's fascination with VR technology(12:02) - Challenges of scaling up the engineering and manufacturing teamsWhenever you're ready, here is one way I can help you:→ Join the TechTables+ Community Today Sign up here for TechTables+ https://www.techtables.com/signup Check out new episodes at https://www.techtables.com/Sign up for Behind the Mic by TechTables: ⭐️ New Podcast Episodes Every Tuesday & Thursday are delivered right to your inbox. ⭐️ Every Saturday morning, you'll get 3 Interesting Learnings: from Mission-Driven Leadership to Cloud, AI to Cybersecurity, Workforce Challenges, and more- never miss insights from peers and vendor partners across the public sector. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.techtables.com