Podcast appearances and mentions of emmet connolly

Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we're learning at scale as we pivot in the hopes it will be valuable to you too as you start to do the same.Watch this episode on YouTube: https://www.youtube.com/watch?v=I8hMPj3AD34Follow the people:https://www.linkedin.com/in/eoghanmccabe/https://x.com/eoghanhttps://x.com/thoughtwaxFollow Intercom:Twitter: https://x.com/intercomLinkedIn: https://www.linkedin.com/company/intercom/Get a free trial of Fin, our breakthrough AI Agent and AI Copilot, here: https://www.intercom.com/finhttps://www.intercom.com/CopilotSign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.https://intercomonproduct.substack.com/www.intercom.com#customerservice #Customersupport #aiinsightsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'.

Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.Watch the video: https://www.youtube.com/watch?v=bLix8mAp5k8Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024Subscribe to our sister podcast, Intercom on Product wherever you're listening to this episode.Say hi on

Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024Say hi on

In this episode, our Senior Director of Machine Learning, Fergal Reid, joins Emmet Connolly, our VP of Product Design, to take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.Watch on YouTube: https://www.youtube.com/watch?v=KYBQzO2u1XsRead a transcript: https://www.intercom.com/blog/videos/the-emergence-of-superintelligent-aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

When we created our state-of-the-art AI chatbot we knew we wanted to give it a proper name - it felt too much like part of the team not to. On today's episode VP of Product Design, Emmet Connolly, and our VP of Corporate Marketing, Alyssa Smrekar tell the story of how you go about naming a chatbot.Transcript: https://www.intercom.com/blog/podcasts/becoming-fin-the-story-behind-the-name-of-our-ai-chatbot/Meet Fin: https://www.intercom.com/finSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, our Senior Director of Machine Learning Fergal Reid joins Emmet Connolly, our VP of Product Design, to delve into the impact and revolutionary potential of AI – it's a fascinating conversation that touches on a lot of the broader, existential issues raised by this incredible new tech.Watch this episode on YouTube: https://www.youtube.com/watch?v=G8W6YqDsjhgRead a transcript on our blog: https://www.intercom.com/blog/videos/exploring-the-impact-of-ai/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Last week we decided to host a webinar to answer all your burning questions about Fin - our new ChatGPT-powered bot: Does it really work? Will it replace customer service reps? And how should support teams prepare to incorporate this new technology?On today's show you'll be hearing the answers to those questions by Des Traynor, Intercom Co-founder and Chief Strategy Officer, Fergal Reid, Director of Machine Learning and Emmet Connolly, VP of Product Design.If you'd like to watch the full webinar complete with live demo and Q&A, you'll find that here: https://www.youtube.com/watch?v=c86pJWtU7r4&t=2075sToday's episode is hosted by Catherine Brodigan, Senior Manager of Global Partnerships.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In today's episode, Intercom's Emmet Connolly, VP of Product Design, Molly Mahar, Staff Product Designer in the Machine Learning team and Gustavs Cirulis, Senior Principal Product Designer sit down for a conversation about large language models (LLMs) like ChatGPT, and how they will shape the role of a product designer in the years to come.Transcript: https://www.intercom.com/blog/podcasts/product-design-ai-chatgpt/Learn more about our new AI features here: https://www.intercom.com/blog/announcing-new-intercom-ai-features/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week we're sharing an episode of Inside Intercom with you. it's all about how we build product at Intercom. You'll hear from Emmet Connolly, our VP of Design, as he explores what our principles mean to us and how they've helped us get where we are. You'll also meet Karen Church, Intercom's VP of Research & Data Science, and hear her take on our “deliver outcomes” principle – one of the foundational beliefs that drives the work of our R&D team here at Intercom.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Inside Intercom, you'll hear from Emmet Connolly, our VP of Design, as he explores what our principles mean to us and how they've helped us get where we are. You'll also meet Karen Church, Intercom's VP of Research & Data Science, and hear her take on our “deliver outcomes” principle – one of the foundational beliefs that drives the work of our R&D team here at Intercom.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

UX/UI has evolved over the past 30 years and one of the biggest evolutions is the GUI interface. Every iteration of the GUI interface has brought along new and exciting features including push notifications. But how do we make sure these UX/UI evolutions are user friendly and designed with the user in mind. Ronan talks to Emmet Connolly, senior director of product design at Intercom about this and more. Emmet talks about his background, how Intercom has evolved since he has been there, an engagement OS, thirty years of design lessons, emoji's. Emmet also talks about bad design, fonts, and some UX/UI tips. More About Intercom: Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to convert prospects into paying customers, engage customers throughout their journey and provide world-class support. Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalised engagement through in-context interactions. More than 25,000 organisations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users actively use Intercom every month, sending more than 500 million messages.

Intercom co-founder Des Traynor hosts a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what's on the horizon for bots, messengers and apps in 2019.

Intercom co-founder Des Traynor hosts a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what they've learned this year about scaling a product and a team. They talk about the fundamentals of a sound product strategy, the importance of listening to your unmet customer, and the qualities they look for in new hires at this stage of growth.

Emmet Connolly is Director of Product Design at customer messaging platform Intercom.  --- Red Lemonade is a product strategy and design company, creating competitive advantage for our customers using design, business and technology. Follow us on Twitter, Facebook and Instagram.

Business growth unlocks all sorts of good things, but it also introduces increasing complexity. How can leaders manage complexity to keep it from negatively impacting their products and teams? Intercom's Director of Product Design, Emmet Connolly, explains how thinking in systems has helped him manage change effectively.

In his 2017 keynote talk, "The User Experience of Design Systems", veteran designer, artist and educator Rune Madsen dissected not only the benefits of design systems, but also the overlooked negative consequences he sees in terms of how they’re being applied today. Specifically, are we now over-templatizing products in a way that benefits the builder, but not the user? Emmet Connolly, Director of Product Design at Intercom, sits down with Rune to go deeper on the topic.

How will trends like voice UI, augmented reality and AI push product builders in 2018? Co-founder Des Traynor, VP of Product Paul Adams and Director of Product Design Emmet Connolly break down the buzzwords, discuss new roles the industry will hire for this year, and examine whether we've reached a point where software has become commoditized.

How did 2017 change the way we build product at Intercom? Co-founder Des Traynor chats with VP of Product Paul Adams and Director of Product Design Emmet Connolly about what each learned in the past year – including how shipping nearly 150 customer-facing product changes in a single year changed the way we work, the way our views on bots evolved after releasing our own, why we built our own design system, and much more.

Following an eight-year run at Google, where he designed Google Flights and co-founded Android Wear, Emmet Connolly joined Intercom as Director of Product Design in October 2014. In this chat with Intercom's John Collins, Emmet shares how he's evolved the way his team works as its grown, the importance of our design system in that process, how that system serves the product team as a whole, and much more.

Des Traynor sits down with Paul Adams, VP of Product, and Emmet Connolly, Director of Product Design, to discuss the biggest trends of the past year, including bots, conversational commerce, and voice UIs, as well as where product is headed in 2017.

Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, team building, and much more. Plus, Intercom director of product design Emmet Connolly talks about his principles of bot design.

This week we’re happy to share with you this talk we had with Emmet Connolly - Intercom's Product Design Director. Talking with Emmet was insightful, and we learned a lot about the way Intercom's design team works and scales. Find all the show notes at: http://hackingui.com/category/scaling-a-design-team/ Get the Hacking UI newsletter here: http://hackingui.com/sign-up/

Emmet Connolly, Intercom Director of Product Design, talks to Mike Davidson about a range of design topics, including the design process behind Twitter's Moments, what to look for when hiring designers, and what the future of a Tweet might look like. The interview was recorded before Mike announced his recent departure from Twitter.