Podcasts about User experience

Send us a textJoin us for an in-depth conversation with Bryant Foster, a human factors expert who's worked with industry giants like Google to make complex products simpler and safer. With a background in cognitive psychology, Bryant shares insights on designing user-friendly products, from surgical systems to smart thermostats, all while keeping the end user at the center of the design process.Main Topics:What drew Bryant into human factors and user experience designHow to define and achieve simplicity in product designAdvanced usability testing tools: eye tracking, pupilometry, and facial emotion analysisWhy users don't always give honest feedback and how to work around itProviding critical design feedback without demoralizing teamsCost-effective approaches to human factors testingSafety considerations in medical device designUse-related risk analysis and task analysis methodologiesLessons learned from working at Google XBuilding successful human factors consulting teamsAbout the guest: Bryant Foster is the Vice President of Human Factors and User Experience at Research Collective, a user-centered research consultancy serving clients from startups to major companies like GE Healthcare, Microsoft, and Medtronic. With over a decade of experience in applied psychology and usability research, he specializes in ensuring products are safe, intuitive, and user-focused.He holds a Master's in Applied Psychology (Human Factors) from Arizona State University and began his career at the Cognitive Engineering Research Institute, later working at Google X as a UX researcher. At Research Collective in Tempe, Arizona, he leads a team that uses methods like ethnography, eye tracking, and biometric analysis.In addition to his consulting work, Bryant mentors students and supports local entrepreneurs through programs like LEAP, blending scientific rigor with empathy in fields from medical devices to consumer tech.Links:Bryant Foster LinkedInResearch Collective WebsiteClick here to learn more about simulation solutions from Simutech Group.

In this episode, Conor Grennan and Jaeden dive into the much-anticipated release of GPT-5. They explore its new features, compare it to other models like Claude and Gemini, and discuss the implications for AI enthusiasts and developers. Jaeden shares his extensive research and initial impressions, highlighting the model's improved routing capabilities and seamless user experience. Despite some initial disappointments, both hosts agree that GPT-5 marks a significant step forward in AI technology. AI Applied YouTube Channel: https://www.youtube.com/@AI-Applied-PodcastTry AI Box: ⁠⁠https://aibox.aiConor's AI Course: https://www.ai-mindset.ai/coursesConor's AI Newsletter: https://www.ai-mindset.ai/Jaeden's AI Hustle Community: https://www.skool.com/aihustle/aboutYouTube Video: https://youtu.be/dbUqy2fKj0AChapters00:00 Introduction to GPT-5 and Initial Impressions02:56 Key Features and Improvements of GPT-505:56 Comparative Analysis with Other AI Models08:37 User Experience and Practical Applications11:30 Future Outlook and Conclusion

In this episode, Jaeden discusses the recent updates to OpenAI's model picker, focusing on the introduction of GPT-5 and its features. He highlights the new options available for users, including auto, fast, and thinking modes, as well as the return of legacy models like GPT-4.0. The conversation also touches on user experiences with AI models, the importance of personalization, and the broader implications of these changes in the AI landscape.Try AI Box: ⁠⁠https://aibox.aiAI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustle/aboutNo YouTube Video, Audio OnlyChapters00:00 OpenAI's Model Picker Returns02:44 Exploring GPT-5 Features and Options05:46 User Experience and Model Personalization

Google may be forced to give up Chrome, and that's just the start of today's headlines. While Marc is away at Camp Footprint DR and the community lead the conversation on podcasting's most profound news. We cover the $34 billion Chrome bid from Perplexity AI, what users are saying about Chat-GPT5, and the unusual lawsuit pitting Mattel against a podcaster named Ken. Add in Shondaland's podcast division closing, Patreon's $10 billion payout milestone, and YouTube's latest updates, and we've got a can't-miss news round-up just for you!Episode Highlights: [02:21] Podcast Stats and Rankings[04:51] Upcoming Podcasting Events[06:59] True Crime Podcast Awards[09:20] Spotify and Pod Link Updates[10:29] Howard Stern's Possible Retirement[13:10] Google Chrome and AI News[24:29] Google's Monopoly and User Experience[26:08] GPT-5: User Experience and Updates[32:22] Social Media Updates: Instagram and Chatter[36:10] Intellectual Property Rights and Branding[39:55] Patreon: Sustainability and Competitors[44:09] YouTube Updates: Multi Audio Tracks and MoreLinks & Resources: Join The Empowered Podcasting Facebook Group:www.facebook.com/groups/empoweredpodcasting⁠Get Your Tickets for The Empowered Podcasting Conference:www.empoweredpodcasting.comPodnews:www.podnews.net Podcast Strategy Weekly: https://podcaststrategy.substack.comPodcasting Directory Meets Every Thursday:https://lu.ma/22kyg389Ten-True Crime Award Nominees: https://bit.ly/45eWTw3Podlink:https://bit.ly/45CD9l7Mattel Lawsuit: https://bit.ly/3Jg0EZyPatreon Crosses $10B Payout:https://bit.ly/45KaCuZRemember to rate, follow, share, and review our podcast. Your support helps us grow and bring valuable content to our community.Join us LIVE every weekday morning at 7 am ET (US) on ⁠Clubhouse⁠: ⁠⁠⁠ https://www.clubhouse.com/house/empowered-podcasting-e6nlrk0w⁠⁠Or Join us on Chatter: https://preview.chattersocial.io/group/98a69881-f328-4eae-bf3c-9b0bb741481dLive on YouTube: ⁠https://youtube.com/@marcronick⁠Brought to you by⁠ ⁠iRonickMedia.com⁠⁠ Please note that some links may be affiliate links, which support the hosts of the PMC. Thank you!--- Send in your mailbag question at:⁠ https://www.podpage.com/pmc/contact/⁠ or ⁠marc@ironickmedia.com⁠Want to be a guest on The Podcasting Morning Chat? Send me a message on PodMatch, here: ⁠https://www.podmatch.com/hostdetailpreview/1729879899384520035bad21b⁠

In this episode, Daniel sits down with Laura Mehren, Head of Performance Marketing and User Experience at S. Oliver Group, to explore how data-driven marketing powers growth in the competitive world of fashion retail. With a background spanning B2B and B2C, Laura shares her perspective on the evolving performance landscape, the synergy between brand and performance marketing, and how UX and creative optimization shape conversion success. Tune in to hear about: Laura's career path from B2B marketing to fashion e-commerce How S. Oliver balances brand building with performance efficiency The evolving role of creative in a post-targeting world The impact of AI, retail media, and rising CPCs on performance strategy Why user experience and webshop design are vital to conversion Building internal alignment between marketing, e-commerce, and tech Her take on mobile-first design and the role of brand-owned apps  

In this episode, Marc Andreessen joins TBPN for an unfiltered conversation spanning everything from ads in LLMs to why Apple's AI strategy may be risky for anyone not named Apple.Marc breaks down the current state of AI: why open source is resurging, how foundational research is (or isn't) turning into product, and whether we've hit the moment when phones start to fade as dominant platforms. He also shares his candid thoughts on Meta's wearable wins, Vision Pro's imperfections, and how humor and deep research are his two favorite use cases for AI today.Timecodes:0:00 Intro  2:41  The Pace of AI and Technology Cycles  4:03  Research vs. Productization in AI Companies  5:15  Apple's Strategy: Last Mover Advantage  7:09  The Future Beyond Smartphones  10:23  Open Source AI: Progress and Challenges  13:49  Ads in AI: Business Models and User Experience  15:52  Legal Frameworks for AI and Data  17:53  Lightning Round: How Mark Uses AI  19:01  Breaking into Venture Capital in 2025  20:34  M&A, Survivorship Bias, and Company Resilience  ResourcesWatch TBPN: https://www.tbpn.com/Marc on X:   https://x.com/pmarcaMarc's Substack: https://pmarca.substack.com/

In this podcast episode, Jaeden discusses the recent announcement of GPT-5 by OpenAI, highlighting its new features, improvements over previous models, and the public's reaction. He delves into the model's capabilities, including enhanced accuracy, expanded reasoning, and multimodal input/output. The conversation also covers the performance evaluation of GPT-5 compared to other models and the betting market's response to its release. Overall, the episode reflects on the mixed public sentiment regarding GPT-5 and the future of AI advancements.Try AI Box: ⁠⁠https://aibox.aiAI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustle/aboutYouTube Video: https://youtu.be/QGIuz19LiWUChapters00:00 Introduction to GPT-5 and Expectations02:49 New Model Features and Improvements06:03 Performance Evaluation and Market Reactions08:51 User Experience and Memory Features11:38 Public Sentiment and Future of AI

We talk with Lennard Kooy, CEO of Lleverage, about why nobody actually cares about AI—they care about outcomes. Lennard drops hard truths on why most companies are moving too slow, how to accelerate adoption by assisting before replacing, and where agentic workflows are creating real ROI. He also demos a live “gladiator challenge” of building a cold outreach AI agent from scratch, and outlines what every GTM leader needs to do right now to stay relevant. Whether you're a RevOps pro, a BDR sick of cold calls, or a CMO trying not to get fired—this is your wake-up call.   04:43 Interview with Lennard Kooy 09:36 AI-Powered Recruitment and Sales Automation 14:29 Adopting AI in Business Processes 21:29 Practical AI Workflow Demonstration 23:40 Generating Company Lists and Lead Data 24:24 Simplifying Automation for Users 24:47 User Experience and Customer Support 25:39 Quick Wins for New Users 28:10 Potential of Agentic AI in Go-to-Market 30:59 Guardrails for Adopting AI 32:32 The Power of MCP in AI Integration 35:25 Mid-Market Focus and ROI 37:34 Future of AI in Professional Roles 39:41 Advice for Go-to-Market Leaders 42:29 Quick Hits: Practical AI Tips 44:57 Final Thoughts and Takeaways Key Topics Reality Check: Why most businesses don't care about AI—and what they do care about The Trust Layer: How “assist before replace” is the cheat code for adoption Recruiting Reinvented: How Lleverage AI automated 70% of their hiring pipeline Agentic GTM: Where agent workflows are replacing cold calls, research, and lead scoring Demo Time: Watch Lennard build an AI agent live, in under 5 minutes MCP Advantage: Why this new spec removes dev bottlenecks and boosts AI usability Speed > Perfection: Why going slow will kill your competitive edge Hard Truths for Leaders: You will get replaced if you don't move faster Future of Work: What GTM roles look like in a near-agentic future About our Guest: Lennard Kooy is a seasoned tech entrepreneur focused on how emerging technologies can transform business operations. As CEO of AI platform Lleverage, he helps companies automate complex processes without requiring technical expertise, drawing from his experience building and selling martech company Storyteq to ITG. Known for his pragmatic approach to AI adoption, Lennard regularly shares insights on making advanced automation accessible to everyday business teams. He's passionate about strengthening Europe's position in the global AI landscape and frequently writes about the practical realities of implementing AI in enterprise settings.

In this episode of Prodity: Product by Design, Kyle Evans interviews Andrew Amann, CEO and co-founder of NineTwoThree AI Studio. Andrew shares his extensive experience in entrepreneurship, product development, and the challenges of building AI products. We discuss the importance of understanding product-market fit, the patent process, and the journey of founding multiple companies. Andrew emphasizes the significance of focusing on a specific audience and the value of holistic entrepreneurship, where success is measured not just by financial gain but also by personal fulfillment and work-life balance. We also explore the future of AI, its applications across various industries, and the evolving landscape of technology.Andrew AmannAndrew Amann is the CEO and co-founder of NineTwoThree AI Studio, an AI Agency building products for funded startups and established brands, such as Consumer Reports, Simplisafe, and Experian. He is the founder of 14 companies with 3 exits, owner of 2 patents, and founder of an Agency Intelligence Community.Links from the Show:Company: NineTwoThree LinkedIn: Andrew Amann Book: The Alchemist More by Kyle:Follow Prodity on Twitter and TikTokFollow Kyle on Twitter and TikTokSign up for the Prodity Newsletter for more updates.Kyle's writing on MediumProdity on MediumLike our podcast, consider Buying Us a Coffee or supporting us on Patreon

John Readman, CEO and Founder of Ask Bosco, joins Keith to share his vision for transforming e-commerce marketing through AI-powered intelligence. With his extensive background in digital marketing, John understands firsthand the frustrations businesses face when trying to make sense of their marketing data across multiple platforms and channels.Sponsored by:ZapietThe Point of Sale StoreRewind.ioLinks:  Milk Bottle on XMilk Bottle LabsMilk Bottle Podcast on AppleMilk Bottle Podcast on SpotifyASK BOSCOASK BOSCO on X50% off the first 3 months' licence of ASK BOSCO® AI analytics platform

Nick Groeneveld is a designer and User Experience expert who has been a valued collaborator on Podscan, my own software product. Nick works as a freelancer for a lot of companies that have no in-house design knowledge, and he's been navigating the rapid changes that AI tools like Lovable and vZero are bringing to the design world. With 10 years of professional design experience and a deep understanding of design theory, Nick brings a unique perspective on what happens when machines start creating interfaces that look surprisingly good.We also tackle deeper questions about whether AI is making us dumber, why human judgment remains irreplaceable, and how to use AI as a learning tool rather than just a productivity hack.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/nick-groeneveld-exploring-ais-impact-on-modern-design/ The podcast episode: https://tbf.fm/episodes/407-nick-groeneveld-exploring-ais-impact-on-modern-designCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Ask Me Your SEO Questions!You might think SEO (keywords, on-page optimisation etc) is how you get people to your site, but did you know your User Experience affects rankings as well? In this episode, we break down how user experience and SEO work together, and why ignoring one will tank the other and potentially your business! Grow your business with SEO by using the exact strategy I use with multimillion dollar companies: The Complete Beginner's SEO Course Is Here Enroll Here!Head to www.theplansuccess.com where you can get started on your SEO journey for free with some great free resources like the beginner's small business starter guide!And if you're not already, follow me over on Instagram for easy SEO tips!Website: theplansuccess.comInstagram - @theplansuccess

The MacVoices Live! panel  reflects on the G4 Cube's design legacy, discusses Apple's approach to AI privacy, and reviews ChatGPT's new meeting transcription feature, which outpaces Microsoft Copilot in downloads. Chuck Joiner, David Ginsburg, Brian Flanigan-Arthurs, Web Bixby, Mary Jencius, and Eric Bolden debate the value of on-device AI versus cloud services, examine DuckDuckGo's AI image filter, and weigh the benefits and risks of AI-generated media in an era of deepfakes and data privacy concerns.  MacVoices is supported by Take Control Books: The Answers You Need Now, From Leading Experts. Start your library today. Show Notes: Chapters: 00:12 Introduction to Mac Voices 01:48 Apple's AI and Privacy Concerns 05:33 G4 Cube: A Design Retrospective 14:00 ChatGPT's New Features and Implications 22:01 Comparing ChatGPT and Copilot 25:12 DuckDuckGo's AI Image Filtering 32:50 The Future of AI in Media Creation   Links: 25 years later, Apple's most infamous Mac can teach some valuable lessons https://www.macworld.com/article/2850603/6-lessons-apple-power-mac-g4-cube-25th-anniversary.html ChatGPT Plus Gets Record Mode on Mac for Meeting Transcription https://www.macrumors.com/2025/07/17/chatgpt-plus-gets-record-mode-macos/ ChatGPT has 10 times as many downloads as Microsoft's Copilot https://qz.com/chatgpt-beats-microsofts-copilot-downloads DuckDuckGo now allows you to filter out AI images in search results https://www.engadget.com/ai/duckduckgo-now-allows-you-to-filter-out-ai-images-in-search-results-144326213.html Guests: Web Bixby has been in the insurance business for 40 years and has been an Apple user for longer than that.You can catch up with him on Facebook, Twitter, and LinkedIn, but prefers Bluesky. Eric Bolden is into macOS, plants, sci-fi, food, and is a rural internet supporter. You can connect with him on Twitter, by email at embolden@mac.com, on Mastodon at @eabolden@techhub.social, on his blog, Trending At Work, and as co-host on The Vision ProFiles podcast. Brian Flanigan-Arthurs is an educator with a passion for providing results-driven, innovative learning strategies for all students, but particularly those who are at-risk. He is also a tech enthusiast who has a particular affinity for Apple since he first used the Apple IIGS as a student. You can contact Brian on twitter as @brian8944. He also recently opened a Mastodon account at @brian8944@mastodon.cloud. David Ginsburg is the host of the weekly podcast In Touch With iOS where he discusses all things iOS, iPhone, iPad, Apple TV, Apple Watch, and related technologies. He is an IT professional supporting Mac, iOS and Windows users. Visit his YouTube channel at https://youtube.com/daveg65 and find and follow him on Twitter @daveg65 and on Mastodon at @daveg65@mastodon.cloud. Dr. Marty Jencius has been an Associate Professor of Counseling at Kent State University since 2000. He has over 120 publications in books, chapters, journal articles, and others, along with 200 podcasts related to counseling, counselor education, and faculty life. His technology interest led him to develop the counseling profession ‘firsts,' including listservs, a web-based peer-reviewed journal, The Journal of Technology in Counseling, teaching and conferencing in virtual worlds as the founder of Counselor Education in Second Life, and podcast founder/producer of CounselorAudioSource.net and ThePodTalk.net. Currently, he produces a podcast about counseling and life questions, the Circular Firing Squad, and digital video interviews with legacies capturing the history of the counseling field. This is also co-host of The Vision ProFiles podcast. Generally, Marty is chasing the newest tech trends, which explains his interest in A.I. for teaching, research, and productivity. Marty is an active presenter and past president of the NorthEast Ohio Apple Corp (NEOAC). Support:      Become a MacVoices Patron on Patreon      http://patreon.com/macvoices      Enjoy this episode? Make a one-time donation with PayPal Connect:      Web:      http://macvoices.com      Twitter:      http://www.twitter.com/chuckjoiner      http://www.twitter.com/macvoices      Mastodon:      https://mastodon.cloud/@chuckjoiner      Facebook:      http://www.facebook.com/chuck.joiner      MacVoices Page on Facebook:      http://www.facebook.com/macvoices/      MacVoices Group on Facebook:      http://www.facebook.com/groups/macvoice      LinkedIn:      https://www.linkedin.com/in/chuckjoiner/      Instagram:      https://www.instagram.com/chuckjoiner/ Subscribe:      Audio in iTunes      Video in iTunes      Subscribe manually via iTunes or any podcatcher:      Audio: http://www.macvoices.com/rss/macvoicesrss      Video: http://www.macvoices.com/rss/macvoicesvideorss

Welcome to iGaming Daily's 'Road to Lisbon', a limited  series spotlighting the standout themes and expert insights featured at the SBC Summit Lisbon, happening from September 16–18. In this episode, SBC Noticias's Business Journalist, Ana Maria Menezes speaks with Bárbara Teles, Legal and Compliance Director at Stake Latin America and Co-Founder of AMIG (Women in Gaming Association in Brazil). Together, they explore the panel topic “KYC: Lessons Out of Industry – What Can Tech Teach Us?”, offering listeners a strategic preview into how Know Your Customer practices from outside the gambling sector can elevate compliance within iGaming.Barbara dives deep into how technology-driven KYC models from sectors like banking can revolutionise fraud prevention, customer verification, and anti-money laundering efforts in betting. Drawing on Brazil's Pix payment system, she explains how speed, traceability, and user data insights can set a new compliance benchmark. However, adapting these fast-moving, app-based solutions to the rigor of gambling regulations poses unique challenges, from age verification to source of funds checks.The conversation also shines a light on diversity and accessibility in compliance technology. Barbara addresses Brazil's diverse user base, calling for multi-channel KYC strategies that extend beyond biometrics. Additionally, the episode amplifies the voice of women in gaming, spotlighting Barbara's leadership at Stake LatAm and the impactful work of AMIG and SBC's Women Empowerment Initiative.Host: Ana Maria MenezesGuest: Bárbara TelesProducer: Anaya McDonaldEditor: James RossiGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.

In dieser neuen Episode von Innovate or Cry sprechen die Hosts Manuel Kreutz und Dr. Babak Zeini über die Zukunft der Mensch-Maschine-Interaktion. Nach der erfolgreichen AI-Masterclass-Reihe widmen sie sich diesmal der Frage: Wie werden wir in Zukunft mit Künstlicher Intelligenz interagieren – und welche Paradigmen setzen sich durch?

Heute freue ich mich, Doris Jany als Gast begrüßen zu dürfen. Doris ist Digital Product Managerin bei der Kleinen Zeitung – einer der größten Tageszeitungen Österreichs mit regionalem Fokus auf die Steiermark, Kärnten und Osttirol.Ihre Karriere begann im Grafikdesign und Online-Marketing, doch seit fast neun Jahren widmet sie sich mit großer Leidenschaft der Konzeption und Weiterentwicklung digitaler Produkte bei der Kleinen Zeitung. Ihr Schwerpunkt liegt dabei auf UX, User Research und A/B-Testing – mit dem Ziel, digitale Erlebnisse kontinuierlich zu verbessern und datenbasiert weiterzuentwickeln.Besonders spannend: Die Kleine Zeitung war 2016 das erste Medium Österreichs mit einer Paywall und einem Digitalabo. Heute zählt sie über 70.000 Digitalabonnent:innen – mehr als jedes andere österreichische Medium. Ziel der Kleinen Zeitung ist es, ihre Region mitzugestalten – durch digitalen Qualitätsjournalismus, der Orientierung gibt, nah an den Menschen ist und Innovation fördert.Doris und ich sprechen darüber, was die größten Learnings waren, als die kleine Zeitung 2016 die Paywall eingeführt hat, wie sich die Arbeit an User Experience in den letzten Jahren verändert hat und wie Doris laufendes User Testing in die Produktentwicklung integriert. Doris LinksDoris LinkedIn Doris BuchempfehlungenInspired: How to create Tech Products Customers love - Marty CaganSprint: How to Solve Big Problems and Test New Ideas in Just Five Days - Jake KnappIch hoffe, ihr fandet diese Folge nützlich. Wenn ihr auch die nächsten nicht verpassen wollt - abonniert UX Heroes doch auf Spotify, Apple oder eurem Lieblingspodcaster - ihr könnt uns dort auch bis zu 5 Sterne als Bewertung dalassen. Wenn Ihr Fragen oder Feedback habt, schickt uns doch gerne eine Nachricht an podcast@userbrain.com.Ihr findet ihr mich auf LinkedIn unter Markus Pirker. UX Heroes ist ein Podcast von Userbrain.

A rotina de uma product designer vai muito além do que se aprende nos cursos e tutoriais. Neste episódio, conversei com Rudra, Product Designer no Sicoob, mentora e facilitadora de processos de discovery, sobre os aprendizados e desafios do dia a dia da profissão. Falamos sobre as diferenças entre teoria e prática, frustrações que surgem ao longo dos projetos e como lidar com essas situações de forma estratégica e resiliente. Senta o dedo no play e compartilhe pra fortalecer os corres.LinkedIn Rudra https://www.linkedin.com/in/rudracustodioUXConf BR 2025: A mais importante conferência sobre User Experience e Design do Brasil ⁠https://www.sympla.com.br/evento/uxconf-br-2025/2227896?afid=104607⁠Workshop PDI Design: Construa o Plano da Sua Própria Jornada ⁠https://www.sympla.com.br/evento-online/workshop-pdi-design-o-seu-plano-com-proposito-na-carreira-em-ux-produto-e-tecnologia/3004941⁠News do Papo ⁠⁠⁠⁠⁠⁠⁠https://papodeux.substack.com⁠⁠⁠⁠⁠⁠⁠Instagram ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://instagram.com/papodeux/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@papodeux⁠⁠⁠⁠⁠⁠⁠⁠⁠

Here's my interview with Keiichi Matsuda, Designer and Director of Liquid City, that was conducted on Thursday, June 12, 2025 at Augmented World Expo in Long Beach, CA. In the introduction, I read through Matsuda's essay titled "Gods" (also uploaded here) where he explores the idea that AI should be more like pets and polytheistic and animistic familiars rather than the more monotheistic approach where there's one true AI God represented by one of Big Tech's omniscient and all-powerful AI systems. This approach has lead Matsuda to developing a system of what he calls "parabrains" that is an interface for AI agents that goes beyond the narrative scripting capabilities that he was exploring in inworld.ai with his project MeetWol that I covered previously at AWE 2023. A lot of Matsuda's ideas were also explored in the speculative fiction short film called Agents that was produced in collaboration with what was a the time Niantic Labs and is now Niantic Spatial (check out my interview with Niantic Spatial at AWE 2025 for more on how they're using Matsuda's Parabrains system). And you can also see more context in the rough transcript below. This is episode #41 of 41 of my AWE Past and Present series totaling 24.5 hours. You can see a list of all of the interviews down below: #1590: AWE Past and Present: Ori Inbar on the Founding of Augmented World Expo to Cultivate the XR Community #1591: Sonya Haskins' Journey to Head of Programming at Augmented World Expo #1592: Highlights of AWE 2025 from Head of Programming Sonya Haskins #1593: From Military to Enterprise VR Training with Mass Virtual on Spatial Learning #1594: Part 1: Rylan Pozniak-Daniels' Journey into XR Development (2019) #1595: Part 2: Rylan Pozniak-Daniels' Journey into XR Development (2025) #1596: Engage XR's Virtual Concert as Experiential Advertising for their Immersive Learning Platform (2023) #1597: Educator Vasilisa Glauser on Using VR for Twice Exceptional Students #1598: Part 1: Immersive Data Visualization with BadVR's Suzanne Borders (2018) #1599: Part 2: Immersive Data Visualization with BadVR's Suzanne Borders (2021) #1600: Part 1: Jason Marsh on Telling Data Stories with Flow Immersive (2018) #1601: Part 2: Jason Marsh on Telling Data Stories with Flow Immersive (2019) #1602: Part 3: Jason Marsh on Telling Data Stories with Flow Immersive (2025) #1603: Spatial Analytics with Cognitive3D's Tony Bevilacqua (2023) #1604: Investing in Female Founders with WXR Fund's Amy LaMeyer + Immersive Music Highlights (2019) #1605: Rapid Prototyping in VR with ShapesXR + 2021 Launch with CEO Inga Petryaevskaya #1606: Weekly Meetups in VR with XR Women Founder Karen Alexander #1607: 2023 XR Women Innovation Award Winner Deirdre V. Lyons on Immersive Theater #1608: AWE Hall of Famer Brenda Laurel on "Computers as Theater" Book, Ethics, and VR for Ecological Thinking #1609: Framework for Personalized, Responsive XR Stories with Narrative Futurist Joshua Rubin #1610: Scouting XR & AI Infrastructure Trends with Nokia's Leslie Shannon #1611: Socratic Debate on Future of AI & XR from AWE 2025 Panel #1612: AWE Hall of Famer Gregory Panos's Journey into VR: Identity, Body Capture, and Virtual Immortalization #1613: VR Content Creator Matteo311 on the State of VR Gaming #1614: Story Behind "Escape Artist" 2024 Polys WebXR Awards Winner #1615: Viverse's WebXR Plublishing Strategy with James C. Kane & "In Tirol" Game #1616: Founding Story of Two Bit Circus Micro-Amusement Park with Brent Bushnell & Eric Gradman (2018) #1617: Dream Park: Using MR in Public Spaces to Create Downloadable Theme Parks with Brent Bushnell & Aidan Wolf #1618: Producing Live Sports for Cosm's Immersive Dome with Ryan Cole #1619: Deploying Snap Spectacles in Verse Immersive AR LBE with Enklu's Ray Kallmeyer #1620: Snap's Head of Hardware Scott Myers on Spectacles Announcements & Ecosystem Update

In this episode of Get It Seen: The Simplest Way to Accessible Design host Michelle Frechette and typography expert Piccia Neri discuss the vital role of typography in web accessibility. They explore how factors like font choice, size, alignment, kerning, and style impact readability and legibility for all users, including those with visual or neurological differences. The conversation highlights common pitfalls—such as using all caps, centered text, or decorative fonts—and offers practical tips for creating accessible, user-friendly content. Real-world examples underscore how thoughtful typography can improve user experience and even boost website conversions. The episode concludes with a preview of next week's focus on color and contrast.Top Takeaways:Typography Is More Than Just Fonts — It's a Core Element of Accessibility: Typography includes not only font choices but also layout, spacing, alignment, font weight, size, line height, tracking, and visual hierarchy. These elements together shape how readable and legible text is, directly affecting accessibility and user experience.Readability and Legibility Are Different, and Both Matter: Legibility is about how easily individual letters can be distinguished (e.g., clear letterforms, avoiding imposter letters like I/l/1). Readability refers to how easily blocks of text can be read and understood (e.g., proper line length, avoiding full justification, using appropriate spacing). Both need to be considered when designing for diverse users, including those with dyslexia or visual impairments.Alignment Strongly Impacts Usability and Conversion: Left-aligned text is significantly easier to read, especially online. Centered or poorly aligned text disrupts the reader's visual flow and can make content inaccessible.There Are No Universally "Perfect" Accessible Typefaces: Recommendations like "use sans-serif fonts" or “Arial is accessible” are oversimplified. Accessibility depends on how the typeface is used, whether it distinguishes similar characters clearly (e.g., capital I vs. lowercase L), and whether it's appropriate for your audience. Typefaces like Atkinson Hyperlegible are designed with accessibility in mind, but even these aren't universally preferred.Mentioned in the Show:Don't Make Me Think Book By Steve KrugAtkinson HyperlegibleSöhne Klim Type Foundry National Klim Type FoundryJosef AlbersAccessible typeface checklist – free resourceAccessible Typography 101 course – 30% discount code: PODCAST30Better Accessibility Through Typography Masterclass – 30% discount code: PODCAST30

Welcome to Nerd Alert, a series of special episodes bridging the gap between marketing academia and practitioners. We're breaking down highly involved, complex research into plain language and takeaways any marketer can use.In this episode, Elena and Rob reveal how perceived brand simplicity creates higher consumer expectations that backfire when failures occur. They explore why simple brands face harsher judgment than complex ones when things go wrong.Topics covered: [01:00] "Keep It Simple: Consumer Perceptions of Brand Simplicity and Risk"[02:00] Simplicity versus vagueness in marketing[03:00] How simple brands create lower risk perceptions[04:00] YouTube TV's confusing interface betrays simple expectations[05:00] Mental simplicity equals fewer moving parts[06:00] The white couch analogy for brand disappointment  To learn more, visit marketingarchitects.com/podcast or join our newsletter at marketingarchitects.com/newsletter. Resources: Light, N., & Fernbach, P. M. (2024). Keep it simple? Consumer perceptions of brand simplicity and risk. Journal of Marketing Research. https://doi.org/10.1177/00222437241248413 Get more research-backed marketing strategies by subscribing to The Marketing Architects on Apple Podcasts, Spotify, or wherever you listen to podcasts. 

On this episode of Chit Chat Stocks, Brett gives a research report on Oscar Health (ticker: OSCR). We discuss:(03:05) Understanding the Affordable Care Act(05:57) Oscar Health's Business Model and Market Position(09:03) User Experience in Health Insurance(12:15) Profitability Challenges in Health Insurance(15:42) Oscar Health's Growth and Market Share(18:42) Management Changes and Leadership Impact(22:42) Market Opportunities and Competitive Landscape(33:12) Navigating Financial Headwinds in Healthcare(38:27) The Rise of Individual Coverage Health Reimbursement Arrangements(41:41) Profitability Uncertainty in the Health Insurance Sector(46:30) +Oscar: A Moonshot for Oscar Health(50:44) Valuation Challenges and Market Perception(59:01) Emerging Moats in Health InsuranceSubscribe to our Substack and read the full report: https://chitchatstocks.substack.com/****************************************************JOIN OUR NEWSLETTER AND FREE CHAT COMMUNITY: https://chitchatstocks.substack.com/ *********************************************************************Chit Chat Stocks is presented by Interactive Brokers. Get professional pricing, global access, and premier technology with the best brokerage for investors today: https://www.interactivebrokers.com/ Interactive Brokers is a member of SIPC. *********************************************************************Fiscal.ai is building the future of financial data.With custom charts, AI-generated research reports, and endless analytical tools, you can get up to speed on any stock around the globe. All for a reasonable price. Use our LINK and get 15% off any premium plan: ⁠https://fiscal.ai/chitchat *********************************************************************Disclosure: Chit Chat Stocks hosts and guests are not financial advisors, and nothing they say on this show is formal advice or a recommendation.

In this episode of The Cookbook, host Iris Goldfeder welcomes Julie Lord, president of FRC Global and Alltherm, to discuss her journey in the steel industry, the importance of women in leadership, and the evolution of empathy in business. They explore the challenges and triumphs of being a woman in a traditionally male-dominated field, the significance of authenticity in leadership, and the value of creating community and connection. Julie shares her entrepreneurial journey, emphasizing the importance of self-discovery and resilience. The conversation also touches on mindfulness, emotional intelligence, and the power of leading with empathy. Chapters 00:01 Welcome to The Cookbook 02:52 Life Journeys and Transitions 05:55 Finding Your Voice and Standing Out 08:40 Brand Strategy and Business Alignment 11:33 The Importance of Company Culture 14:33 Navigating Client Relationships 17:26 The Challenges of Entrepreneurship 20:10 The Debate on Rebranding 23:12 Cultural Adaptation in Business 26:11 User Experience and Brand Positioning 28:55 Niche Marketing and Differentiation 31:58 Closing Thoughts and What Lights Your Fire

In this episode, Pete and Tyler discuss the success of a local news publisher who has implemented a new subscription model through the Paywall Project. This episode covers the publisher's initial challenges, the transition to a more effective paywall strategy, and the significant growth in email list and revenue.

Hodlbod brings a unique perspective, bridging the old and the new, with a focus on a healthier relationship between users and the digital world.Hodlbod on Nostr: https://primal.net/p/nprofile1qqsf03c2gsmx5ef4c9zmxvlew04gdh7u94afnknp33qvv3c94kvwxgsm3u0w6 His Book: https://building-nostr.coracle.social Coracle: https://coracle.socialFlotilla: https://flotilla.social/His other apps: https://stuff.coracle.social EPISODE: 170BLOCK: 907160PRICE: 858 sats per dollar(00:00:01) Tesla's Bitcoin Holdings and Opportunity Costs(00:01:11) Happy Bitcoin Friday(00:03:01) Guest Introduction: Hodlbod(00:04:20) Challenges of Streaming and Notifications(00:06:30) Decentralized Technology and Social Media(00:10:04) Push Notifications and Privacy Concerns(00:15:00) Reforming Technology and Social Media(00:20:00) Decentralization and Political Dynamics(00:25:00) Nostr's Adoption and Future Prospects(00:33:00) Nostr's Unique Protocol and Challenges(00:40:00) AI's Role in Development and Vibe Coding(00:50:00) Micro Apps vs. Holistic Experiences on Nostr(01:00:00) Social Media Addiction and User Experience(01:10:00) Group Chats and Community Building(01:20:00) Signal's Influence and Privacy Concerns(01:30:00) Monetization and Sustainability on Nostr(01:50:00) Nostr's Development and Future Directions(02:00:00) Book Release: Building NostrVideo: https://primal.net/citadelsupport dispatch: https://citadeldispatch.com/donate nostr live chat: https://citadeldispatch.com/stream odell nostr account: https://primal.net/odell dispatch nostr account: https://primal.net/citadel ten31 x account: https://x.com/ten31funds youtube: https://www.youtube.com/@CitadelDispatch podcast: https://serve.podhome.fm/CitadelDispatch stream sats to the show: https://www.fountain.fm/ rock the badge: https://citadeldispatch.com/shop learn more about me: https://odell.xyz

Can Microsoft Edge really change your mind about web browsing? After years of skepticism and critique, I've taken a fresh look at Edge, and you might be as surprised as I was to discover the improvements it has undergone. Join Paul, on an unexpected journey as we explore how Edge's new WebUI 2.0 interface and performance enhancements are transforming it into a speedier, more user-friendly option. Microsoft has been working behind the scenes to trim the unnecessary and boost the essential, making Edge not just another browser, but a viable, competitive choice for everyday use. Host: Paul Thurrott Download or subscribe to Hands-On Windows at https://twit.tv/shows/hands-on-windows Want access to the ad-free video and exclusive features? Become a member of Club TWiT today! https://twit.tv/clubtwit Club TWiT members can discuss this episode and leave feedback in the Club TWiT Discord.

We break down Century Games' Tasty Travels, the new merge hit muscling into a category long dominated by Travel Town and Microfun. Tasty Travels is not just a clone. It's a polished, high-velocity merge machine, doubling the ARPDAU of Travel Town and already scaling toward $200,000 daily revenue, with a launch playbook built on AI, altered gameplay, and relentless creative iteration. We explore why Century's approach to UA and live ops could make them a serious threat to every top-grossing merge game and why nobody wants to go head-to-head against them.What's inside:Insane UA and CreativesOnboarding and PaceEvents, Live Ops, and MonetizationMarket Impact!Clone Wars and CopycatsKey Takeaway:Tasty Travels is not just another merge game. It's Century Games' statement that nobody is safe from a studio that can outspend, outclone, and out-iterate the entire category.Get our MERCH NOW: 25gamers.com/shop--------------------------------------PVX Partners offers non-dilutive funding for game developers.Go to: https://pvxpartners.com/They can help you access the most effective form of growth capital once you have the metrics to back it.- Scale fast- Keep your shares- Drawdown only as needed- Have PvX take downside risk alongside you+ Work with a team entirely made up of ex-gaming operators and investors---------------------------------------Vibe. Vibe is the leading Streaming TV ad platform for small and medium-sized businesses looking for actionable advertising campaign performance.https://www.vibe.co/---------------------------------------For an ever-growing number of game developers, this means that now is the perfect time to invest in monetizing direct-to-consumer at scale.Our sponsor FastSpring:Has delivered D2C at scale for over 20 yearsThey power top mobile publishers around the worldLaunch a new webstore, replace an existing D2C vendor, or add a redundant D2C vendor at fastspring.gg.---------------------------------------This is no BS gaming podcast 2.5 gamers session. Sharing actionable insights, dropping knowledge from our day-to-day User Acquisition, Game Design, and Ad monetization jobs. We are definitely not discussing the latest industry news, but having so much fun! Let's not forget this is a 4 a.m. conference discussion vibe, so let's not take it too seriously.Panelists: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jakub Remia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠r,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Felix Braberg, Matej Lancaric⁠Youtube: https://youtu.be/IreEye1zjF0Join our slack channel here: https://join.slack.com/t/two-and-half-gamers/shared_invite/zt-2um8eguhf-c~H9idcxM271mnPzdWbipgChapters00:00 Introduction to Tasty Travels04:14 Gameplay Mechanics and Features07:15 Comparative Analysis with Travel Town10:06 User Experience and Game Economy13:22 Event Structures and Engagement16:15 Innovative Elements and User Acquisition Strategies21:13 Introduction to UA Play and Gameplay Mechanics24:15 Live Operations and Monetization Strategies27:14 Ad Monetization in Merge Games31:16 Revenue Insights and Market Trends37:46 Future Predictions and Competitive Landscape40:17 Exploring Creative Strategies in Gaming43:26 The Role of User Acquisition in Game Success46:42 Innovations in Game Design and User Engagement51:51 Competitive Landscape in the Gaming Industry---------------------------------------Matej LancaricUser Acquisition & Creatives Consultant⁠https://lancaric.meFelix BrabergAd monetization consultant⁠https://www.felixbraberg.comJakub RemiarGame design consultant⁠https://www.linkedin.com/in/jakubremiar---------------------------------------Please share the podcast with your industry friends, dogs & cats. Especially cats! They love it!Hit the Subscribe button on YouTube, Spotify, and Apple!Please share feedback and comments - matej@lancaric.me

Industrial Talk is onsite at Xcelerate 2025 and talking to Austin Anderson, Product Owner, Condition Monitoring at Fluke Reliability about "Azima's Powerful AI Vibration Platform". Scott MacKenzie hosts the Industrial Talk podcast, highlighting industry innovations and trends. He introduces Austin Anderson, who discusses Azima's diagnostic system and its integration with Fluke Reliability. Anderson explains the standardization of data collection over 15 years, emphasizing the importance of accurate data for reliability. He details the integration of Azima's AI with human analysts for 85% accuracy and the development of a user-friendly interface. The conversation also covers the future of Azima, including expansion into oil analysis and thermography, and the importance of efficient data storage and management. Anderson can be contacted via LinkedIn for more information. Action Items [ ] Rebuild the Azima user interface to make it more user-friendly and easily accessible. [ ] Integrate Azima's data and insights with Fluke's other reliability solutions, such as alignment and balancing, to provide an end-to-end connected reliability offering. [ ] Enhance the Azima platform to include additional reliability data sources beyond just vibration, such as oil analysis and thermography. [ ] Develop a solution that can automatically translate Azima's problem identifications into work orders in the customer's CMMS (e.g., eMaint). Outline Introduction and Overview of Industrial Talk Podcast Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industrial innovations and trends. Scott highlights the free ebook and workbook available on Industrial Talk, which expands on five elements of successful companies: educate, collaborate, innovate, invest in culture, and communicate effectively. Scott MacKenzie thanks listeners for their support and celebrates industrial professionals for their boldness, bravery, and problem-solving skills. Introduction of Austin Anderson and Azima Scott MacKenzie introduces Austin Anderson, who will discuss the product Azima. Austin Anderson shares his background, mentioning his three-year tenure with Azima and his role in developing the diagnostic system. Scott MacKenzie inquires about the accuracy of the data stored in Azima, to which Austin explains the standardized method of data collection and its relevance over the years. Austin discusses his background in vibration analysis and his previous work with the Navy, highlighting his expertise in the field. Strategic Path and User Experience of Azima Austin outlines the strategic path for Azima, focusing on making reliability engineers superstars and providing useful insights for top-level executives. Scott MacKenzie asks about the integration of Azima with Fluke Reliability, and Austin explains the goal of making the platform user-friendly and value-added. Austin describes the end-to-end connected reliability solution offered by Fluke Reliability, including hardware, software, and alignment and balancing services. Scott and Austin discuss the importance of user experience and the redesign of the user interface to make it more accessible and user-friendly. Data Accuracy and Integration with Fluke Reliability Scott MacKenzie inquires about the accuracy of the diagnostic system, and Austin explains that AI can achieve 85% accuracy, with the remaining 15% covered by human analysts. Austin discusses the integration of Azima with Fluke Reliability's x5...

This is a preview of one of our premium Design Better episodes. To listen to the whole episode, head over to our Substack and subscribe: https://designbetterpodcast.com/p/rhiannon-bell We all rely on search—sometimes dozens of times a day—to make sense of the world around us. But behind that simple white box is a vast, dynamic system that has to understand not just language, but intent, context, and trust. In this episode, we talk with Rhiannon Bell, VP of User Experience for Google Search, about how they navigate the complexity of designing one of the most widely used products on the planet. Rhi shares how their background in writing and storytelling shapes their approach to UX, why designing for information-seeking behavior is fundamentally different from transactional design, and how teams at Google are rethinking trust, transparency, and delight in an age of generative AI. We also dig into what it means to lead with curiosity, and how bringing a sense of play into product development can open up entirely new possibilities. Bio As the VP of UX for Google Search, Rhiannon Bell leads a team of talented Designers, Researchers and Content Strategists who are responsible for all of Google Search experiences. They have over 20 years experience in product development, working with diverse and global products such as NerdWallet, BBC, and Zynga.Rhiannon's mission is to build responsibly toward an AI-powered future, using user research, creative direction, and user-centric product development. They are passionate about pushing the boundaries of technology to solve user pain points, raising the quality bar on execution, and driving home the consumer-centric view within any product organization. They are also an active investor and advisor in the design and AI space, supporting visionaries who are shaping our world. *** Premium Episodes on Design Better This is a premium episode on Design Better. We release two premium episodes per month, along with two free episodes for everyone. Premium subscribers also get access to the documentary Design Disruptors and our growing library of books: You'll also get access to our monthly AMAs with former guests, ad-free episodes, discounts and early access to workshops, and our monthly newsletter The Brief that compiles salient insights, quotes, readings, and creative processes uncovered in the show. Upgrade to paid

How is Infrastructure-as-Code (IaC) evolving? How does user experience fit in? Today on The Cloud Gambit, Cory O'Daniel, Co-Founder & CEO of Massdriver, lends his experience as a coder, architect, and founder to help us answer these questions. Cory also discusses what it was like building and funding a startup in the 2021-2022 market, the... Read more »

In this website audit episode, I chat with Joie and Mark from Comeiro Mediation. We walk through their current site together, uncovering simple navigation fixes and call-to-action strategies that will guide more visitors to their contact page. You'll hear real-time feedback on everything from hero section messaging to strategic button placement that transforms browsers into paying clients. YOU WILL LEARN:How simplifying navigation improves your website's usability.  Why concise messaging on your homepage matters.  Tips for using calls to action effectively to guide website visitors.  The importance of maintaining consistent information across Google profiles and your site.  How to incorporate testimonials for social proof without overwhelming users.

This week on The Data Stack Show, John chats with Paul Blankley, Founder and CTO of Zenlytic, live from Denver! Paul and John discuss the rapid evolution of AI in business intelligence, highlighting how AI is transforming data analysis and decision-making. Paul also explores the potential of AI as an "employee" that can handle complex analytical tasks, from unstructured data processing to proactive monitoring. Key insights include the increasing capabilities of AI in symbolic tasks like coding, the importance of providing business context to AI models, and the future of BI tools that can flexibly interact with both structured and unstructured data. Paul emphasizes that the next generation of AI tools will move beyond traditional dashboards, offering more intelligent, context-aware insights that can help businesses make more informed decisions. It's an exciting conversation you won't want to miss.Highlights from this week's conversation include:Welcoming Paul Back and Industry Changes (1:03)AI Model Progress and Superhuman Domains (2:01)AI as an Employee: Context and Capabilities (4:04)Model Selection and User Experience (7:37)AI as a McKinsey Consultant: Decision-Making (10:18)Structured vs. Unstructured Data Platforms (12:55)MCP Servers and the Future of BI Interfaces (16:00)Value of UI and Multimodal BI Experiences (18:38)Pitfalls of DIY Data Pipelines and Governance (22:14)Text-to-SQL, Semantic Layers, and Trust (28:10)Democratizing Semantic Models and Personalization (33:22)Inefficiency in Analytics and Analyst Workflows (35:07)Reasoning and Intelligence in Monitoring (37:20)Roadmap: Proactive AI by 2026 (39:53)Limitations of BI Incumbents, Future Outlooks and Parting Thoughts (41:15)The Data Stack Show is a weekly podcast powered by RudderStack, customer data infrastructure that enables you to deliver real-time customer event data everywhere it's needed to power smarter decisions and better customer experiences. Each week, we'll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.RudderStack helps businesses make the most out of their customer data while ensuring data privacy and security. To learn more about RudderStack visit rudderstack.com.

In this design-driven episode of That Will Nevr Work, Maurice Chism is joined by UX/UI expert and startup advisor Mary Borysova to explore one of the most critical (and often misunderstood) pieces of launching a successful startup:Product design.Mary breaks down the process of turning ideas into intuitive, user-friendly, and scalable products that don't just function—they delight. From wireframes to feedback loops, she shares her step-by-step insights on how early-stage founders can avoid costly design mistakes and focus on solving real problems for real people.Whether you're building your MVP or refining your next release, this conversation will shift how you think about design—and its power to make or break your product.

Personalisierte Werbung macht eine besser User Experience! Ist massiv verkürzt, hilft aber dabei, Geld zu sparen, das man sonst womöglich Meta überwiesen hätte. Außerdem will die Mehrheit der Deutschen mehr Durchsetzung von Gesetzen gegenüber US-Konzernen und X legt sich mit Frankreich an. Popcornemoji einfügen! ➡️ Mit der "Haken Dran"-Community ins Gespräch kommen könnt ihr am besten im Discord: [http://hakendran.org](http://www.hakendran.org⁠) Kapitelmarken, KI-generiert 00:00 Hallo Markus! 00:52 Instagram - Geld oder Werbung! 05:43 Metas Haltung zum EU AI Act 08:26 Sicherheitslücken bei Meta AI 09:53 X vs. Frankreich 15:25 Politische Allianzen und Metas Board 16:53 Die Abhängigkeit der US-Regierung von SpaceX 21:09 Wir wollen Regulierung! 25:50 Die Zukunft der Digitalregulierung und die Macht der Lobbyisten 28:30 Herausforderungen für die Demokratie im digitalen Zeitalter 31:15 Faktenchecks bei Google verschwinden 33:40 Sicherheitslücke bei Microsofts SharePoint 38:30 IShowSpeed 42:46 Funktionen und Emotionen

In this episode of the Investor Fuel podcast, host Michelle Kesil interviews Eric, the CEO of Lookbook Link, a service designed to help real estate agents manage and present their information effectively. Eric discusses the challenges agents face with content management, the importance of user experience, and how Lookbook Link addresses these issues. He shares insights on the genesis of the idea, the importance of feedback, and the need for simplicity in technology. The conversation also touches on building relationships and establishing credibility in the real estate industry.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Send us a textLara Schmoisman and Don Allen, CIO/CISO of Moda Operandi, discuss the evolution of e-commerce, the impact of AI on user experience and SEO, and strategic technology adoption for competitive advantage.We'll talk about:The surprising truth about SEO today—and why organic reach is (almost) a myth.Why a "compelling website" is now just "table stakes" in e-commerce.The strategic shift: when to build bespoke tech and when to buy off-the-shelf solutions.How AI is revolutionizing product tagging and SEO for high-fashion platforms.The biggest challenge of migrating to new platforms—it's not the tech, it's the people.The key difference between physical and online stores: dynamic personalization.Moda Operandi's marketplace strategy: leveraging it for hard-to-store items and new designers.For more information, visit Don Allen' LinkedIn.Subscribe to Lara's newsletter.Also, follow our host Lara Schmoisman on social media:Instagram: @laraschmoismanFacebook: @LaraSchmoismanSupport the show

In this episode of The Cookbook, host Iris Goldfeder engages with Beatrice Gutknecht, exploring the intricacies of branding, entrepreneurship, and the importance of aligning business strategies with company culture. They discuss personal journeys, the challenges of entrepreneurship, and the significance of standing out in a crowded market. The conversation delves into the debate on rebranding, cultural adaptation in business, and the necessity of user experience in brand positioning. Beatrice shares her insights on niche marketing and the importance of understanding client needs, culminating in a discussion about what truly lights their fires in their professional lives. Chapters 00:01 Welcome to The Cookbook 02:52 Life Journeys and Transitions 05:55 Finding Your Voice and Standing Out 08:40 Brand Strategy and Business Alignment 11:33 The Importance of Company Culture 14:33 Navigating Client Relationships 17:26 The Challenges of Entrepreneurship 20:10 The Debate on Rebranding 23:12 Cultural Adaptation in Business 26:11 User Experience and Brand Positioning 28:55 Niche Marketing and Differentiation 31:58 Closing Thoughts and What Lights Your Fire

In this episode of Crypto 101, Brendan interviews Sam Williams, founder of Arweave and AO. They discuss Sam's journey into the crypto space, the creation of Arweave as a permanent storage solution, and the transition to AO, a decentralized supercomputer. The conversation explores the future of user experience in crypto, the significance of trustless services, and the potential for blockchain technology to disrupt various industries. Sam shares insights on the challenges of building in the crypto space, the importance of scalability, and his ambitious vision for the future of cyberspace.Chapters00:00 Introduction to Sam Williams and His Journey03:58 The Birth of Arweave: A Permanent Storage Solution07:15 Exploring AO: The Decentralized Supercomputer11:28 The Future of User Experience in Blockchain14:37 Understanding AO: A New Web Standard20:17 Parallel vs. Decentralized Computing22:29 The Macro Vision for Crypto's Future30:03 Trustless Services: The Future of Cyberspace33:25 Advice for Builders in the Crypto Space37:57 Ambitious Predictions for the Future of BlockchainEfani Sim Swap Protection: Get $99 Off: http://efani.com/crypto101Check out Gemini Exchange: https://gemini.com/cardCheck out Plus500: https://plus500.comGet immediate access to my entire crypto portfolio for just $1.00 today! https://www.cryptorevolution.com/cryptnation-directGet your FREE copy of "Crypto Revolution" and start making big profits from buying, selling, and trading cryptocurrency today: https://www.cryptorevolution.com/freeMERCH STOREhttps://cryptorevolutionmerch.com/Subscribe to YouTube for Exclusive Content:https://www.youtube.com/@crypto101podcastFollow us on social media for leading-edge crypto updates and trade alerts:https://twitter.com/Crypto101Podhttps://instagram.com/crypto_101Guest Link:https://x.com/samecwilliams?lang=enhttps://x.com/ArweaveEco*This is NOT financial, tax, or legal advice*Boardwalk Flock LLC. All Rights Reserved  ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Fog by DIZARO https://soundcloud.com/dizarofrCreative Commons — Attribution-NoDerivs 3.0 Unported — CC BY-ND 3.0 Free Download / Stream: http://bit.ly/Fog-DIZAROMusic promoted by Audio Library https://youtu.be/lAfbjt_rmE8▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Our Sponsors:* Check out Gemini Exchange: https://gemini.com/card* Check out Plus500: https://plus500.com* Check out Plus500: https://plus500.comAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Join us this episode as The Team chats with Project Manager, Designer, Researcher, and World Traveler Alissa Cook. We'll discuss the benefits of taking a service-driven gap year after design school, using design expertise to understand the user in any situation, and really accepting experiences that open your eyes to all that design can be. Alissa demonstrates how stepping away from a traditional design path and following personal interests really shaped the unique design career she has today. Mark talks about umbrella thieves, we are not up for a Webby Award, also Impact Statements are super helpful!Host, Producer, & Editor - Mark CelaHost, Director, & Script Writer - Kristen PericleousHost, Social Media Manager, Social Media Content Creator, & Editor - Dan LawsonHost, Website Director - Lauren DeMarks

Could transparency and control requirements be seamlessly integrated within delightful customer journeys? How has a famously design-led company (Airbnb) mastered Privacy User Experience? Ansuman Acharya serves as a Principal Product Manager at Airbnb, where he leads the design and development of cutting-edge privacy experiences that safeguard the trust of millions across the globe. With a foundation in privacy technology and user-centric design, he artfully bridges engineering depth with ethical product leadership. His 11-year journey at Microsoft, spanning Hyderabad, India and Bellevue, WA shaped his multidisciplinary expertise across enterprise and consumer domains spanning commerce, collaboration/productivity and healthcare tech. Ansuman holds a Master's from the University of Washington's Foster School in Information Systems and a Bachelors degree in Computer Science Engineering from NIT Rourkela in India. References: Ansuman Acharya on LinkedIn Airbnb: privacy choices USENIX Conference on Privacy Engineering Practice and Respect Defining Privacy UX (UserTesting)

This week on The AI Report, Liam Lawson is joined by Eric Sui—indie hacker, AI builder, and creator of Agents Playbook—to talk about designing with agents instead of apps.Eric breaks down how he moved from casual GPT-3 experimentation to building structured AI workflows that solve real problems. They dig into agent UX, why many AI tools fall short, and how indie builders can actually move faster by thinking in systems.Also in this episode: • Why agents are more than just automations • How no-code stacks can launch powerful workflows • Lessons from “building in public” on Twitter • How to find product ideas in your own frustration • The future of indie AI projects and agent-led designWhether you're trying to build smarter tools or just want to understand how agents are reshaping what software can do, this episode is packed with insight.Subscribe to The AI Report:https://theaireport.beehiiv.com/subscribeJoin the community:https://www.skool.com/the-ai-report-community/aboutChapters:(00:00) Intro to Eric Sui(01:12) Hacking on GPT-3 Before It Was Popular(03:05) Where AI Products Go Wrong(04:56) User Experience for Agents(06:29) Thinking in Systems, Not Features(08:15) How LLMs Shift the Tool Paradigm(09:53) Launching With No-Code + GPT(11:27) Product Validation as Self-Therapy(13:10) Getting Better Feedback Faster(14:52) Public Building as a Strategy(16:47) Twitter Feedback Loops(19:01) Starting From Zero Audience(20:45) Workflow Design and Mental Models(22:39) How to Think With Agents(24:26) Indiehacking, Investment, and Staying Lean(26:11) Staying Close to Your Problem Space(27:53) Teaching Builders Through Agents Playbook(29:45) What's Next for Eric(31:22) Where to Connect

Join us for an insightful episode of The Product Podcast with Jon Noronha, Co-founder of Gamma, an AI-first platform revolutionizing how people create presentations, documents, and websites. Starting in 2020 during the height of shelter-in-place, Gamma has achieved remarkable growth, reaching over 50 million users with a lean team of just 30 people. Most impressively, they went from less than a year of runway to cash-flow positive in just 3 months after pivoting to AI, with 80% of their revenue coming from outside the U.S. - all without a sales team.In this episode, Jon breaks down Gamma's unconventional approach to building AI products, challenging traditional notions of team structure and go-to-market strategy. He shares insights on why they prioritize UX designers over PMs, how they achieved rapid international growth without localization, and their strategic decision to focus on the application layer rather than building their own AI models.What you'll learn:- How Gamma evolved from a presentation tool into a full-blown AI content platform- Why they bet on a design-first team structure with 7 UX designers and no traditional PMs- The technology behind their AI implementation and multi-model approach- How they achieved profitability in 3 months through pure product-led growth- Their strategy for reaching 50M+ users with a team of just 30 peopleEpisode Chapters:(00:00) Gamma's Evolution: From Presentations to AI Platform(15:00) Unconventional Team Structure: Why Designers > PMs(20:00) Product-Led Growth: Zero to 50M Users Without Sales(25:00) AI Integration Strategy: Focusing on User Experience(30:00) International Growth: 80% Revenue Outside USKey Takeaways

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.In the episode, Ritesh discusses:0:00 His experience blending design and tech to enhance ServiceNow experience2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective6:39 How Paramount unified global intranet using Intellective's ServiceNow tools9:29 An insight into their remote team blending UX, design and ServiceNow expertise11:56 Evolving from consulting to product, now a bold unified solution14:02 Building exciting impactful, large-scale ServiceNow solutions

Summary   In this episode, Wayne Marcel interviews Vig from Coinplus, discussing the evolution of cryptocurrency, the challenges of adoption, and the innovative solutions Coinplus offers to simplify the user experience. Vig shares his journey into the crypto space, the importance of education, and how Coinplus aims to make crypto accessible for everyone, including through gifting options. The conversation highlights the need for user-friendly solutions in the crypto world and the potential for future developments and partnerships. Learn more about Coinplus: https://coinplus.com/    Takeaways   Vig's journey into crypto began in 2017 during the first bull run. The media industry is being disrupted by blockchain technology. Coinplus aims to simplify the onboarding process for new crypto users. Education is crucial for responsible crypto investment. Many users make mistakes due to complex user interfaces. Gifting Bitcoin can encourage new users to engage with crypto. User experience should not overwhelm new users with technical details. Coinplus uses innovative technology to enhance security and usability. Partnerships can help expand the reach of crypto solutions. The future of crypto involves making it more accessible and user-friendly.   Chapters   00:00 Introduction to Crypto Journey 02:54 Vig's Background and the Birth of Coinplus 06:39 Challenges in Crypto Adoption 11:43 The Importance of Education in Crypto 17:23 Innovations in Coinplus Wallet 23:05 Introduction to Coinplus Bitcoin Card 24:26 User Experience and Backup Solutions 27:12 Partnership with FIO and Gifting Options 30:52 Product Variants and Market Strategy 32:02 Onboarding Challenges in Crypto 33:55 Innovative Gifting Solutions 36:05 The Importance of Bitcoin Education 39:06 Future Plans and Social Media Strategy

What does modern cybersecurity look like when you're leading a federally regulated financial institution serving Canadians from coast to coast? In this episode, recorded at Cisco Live last month, I sat down with Shawn Spurko, VP of Information and Cybersecurity at Innovation Federal Credit Union. Based in Swift Current, Saskatchewan, but now operating across the country, Shawn Spurko has played a key role in building a security posture that treats laptops as offices and supports a workforce no longer tethered to physical locations. Shawn Spurkoshares his journey from service desk and web design to becoming a cybersecurity leader, and offers a refreshingly grounded view of how to approach regulation, zero trust, and digital maturity. He explains how Innovation CU's move from a provincial to a federal charter transformed their compliance obligations and how solutions like Cisco Secure Access enabled them to scale security seamlessly for a hybrid workforce. We explore why transparent, user-friendly security is no longer optional and how mature implementations of SWG, ZTNA, DLP, and management tunnels are quietly solving problems before users even notice them. Shawn Spurkoalso opens up about the practical realities of working with tools that are constantly evolving, and how his team reviews every new feature not just for capability but for how it maps to regulatory controls like Canada's OSFI B-13. This episode is a masterclass in modern cyber strategy, but it's also a reminder that the goal isn't complexity, it's making things work, everywhere, all the time. So, as the cybersecurity landscape continues to shift and regulators tighten expectations, how are you designing systems that work for both users and auditors? And what lessons can we all learn from financial services as we navigate this new world of anywhere access?

Discover how to turn decades of data into a competitive edge, build lasting customer relationships beyond the first click, and apply AI in ways that truly drive impact. Joining us is Vineet Mahajan, CTO of US News & World Report, who shares how he's led the 90-year-old brand through a sweeping digital transformation. From rearchitecting infrastructure to deploying semantic search, generative AI, and agentic tools, Vineet explains how his team is reimagining what a legacy institution can become—and what every tech leader can take from that journey.Key Moments:00:00 Meet Vineet Mahajan, CTO of US News & World Report04:45 How to Unlock the True Value of Your Data09:55 Why First-Party Data Is Key to Building Customer Relationships14:32 What Is Semantic Search and How Can Generative AI Improve UX?18:39 How to Overcome Data Cleaning and Structuring Challenges21:18 How to Evaluate Emerging Tech Trends (Like Agentic AI)25:43 How to Lead Change: Data Governance and Digital Transformation32:38 What's Next for US News & World Report and the Future of AI-Driven Strategy -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world's leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter  or Bluesky for your chance to win the books that have been mentioned in this podcast.Competition ends on 23rd July 2025. The winner will be contacted via Bluesky. Show references:  Sam Mullins, Trustee at SS Great Britainhttps://www.linkedin.com/in/sammullins/https://www.ssgreatbritain.org/ Transcriptions:  Paul Marden: What an amazing day out here. Welcome to Skip the Queue. The podcast for people working in and working with visitor attractions, I'm your host, Paul Marden, and today you join me for the last episode of the season here in a very sunny and very pleasant Bristol Dockyard. I'm here to visit the SS Great Britain and one of their trustees, Sam Mullins, who until recently, was the CEO of London Transport Museum. And I'm going to be talking to Sam about life after running a big, family friendly Museum in the centre of London, and what comes next, and I'm promising you it's not pipes and the slippers for Sam, he's been very busy with the SSGreat Britain and with other projects that we'll talk a little more about. But for now, I'm going to enjoy poodling across the harbour on boat number five awaiting arrival over at the SS Great Britain. Paul Marden: Is there much to catch in the water here?Sam Mullins: According to some research, there's about 36 different species of fish. They catch a lot of cream. They catch Roach, bullet, bass car. Big carpet there, maybe, yeah, huge carpet there. And then your European great eel is here as well, right? Yeah, massive things by the size of your leg, big heads. It's amazing. It goes to show how receipt your life is. The quality of the water is a lot better now. Paul Marden: Oh yeah, yeah, it's better than it used to be years ago. Thank you very much. All right. Cheers. Have a good day. See you later on. So without further ado, let's head inside. So where should we head? Too fast. Sam Mullins: So we start with the stern of the ship, which is the kind of classic entrance view, you know. Yeah, coming up, I do. I love the shape of this ship as you as you'll see.Paul Marden: So lovely being able to come across the water on the boat and then have this as you're welcome. It's quite a.Sam Mullins: It's a great spot. Isn't it?Paul Marden: Really impactful, isn't it? Sam Mullins:  Because the amazing thing is that it's going this way, is actually in the dry dock, which was built to build it. Paul Marden: That's amazing. Sam Mullins: So it came home. It was clearly meant to be, you know,Paul Marden:  Quite the circular story.Sam Mullins:  Yeah, yeah. Thank you. Paul Marden:  Thank you. Wow. Look at that view.Sam Mullins: So that's your classic view.Paul Marden:  So she's in a dry dock, but there's a little bit of water in there, just to give us an idea of what's going on. Sam Mullins: Well, what's actually going on in here is, preserving the world's first iron ship. So it became clear, after he'd come back from the Falklands, 1970 came back to Bristol, it became clear that the material of the ship was rusting away. And if something wasn't done, there'd be nothing left, nothing left to show. So the innovative solution is based on a little bit of science if you can reduce the relative humidity of the air around the cast iron hull of the ship to around about 20% relative humidity, corrosion stops. Rusting stops. It's in a dry dock. You glaze over the dock at kind of water line, which, as you just noticed, it gives it a really nice setting. It looks like it's floating, yeah, it also it means that you can then control the air underneath. You dry it out, you dehumidify it. Big plant that dries out the air. You keep it at 20% and you keep the ship intact. Paul Marden: It's interesting, isn't it, because you go to Mary Rose, and you go into the ship Hall, and you've got this hermetically sealed environment that you can maintain all of these beautiful Tudor wooden pieces we're outside on a baking hot day. You don't have the benefit of a hermetically sealed building, do you to keep this? Sam Mullins: I guess the outside of the ship is kind of sealed by the paint. That stops the air getting to the bit to the bare metal. We can go down into the trigger, down whilst rise up.Paul Marden:  We're wondering. Sam, yeah, why don't you introduce yourself, tell listeners a little bit about your background. How have we ended up having this conversation today.Sam Mullins: I'm Sam Mullins. I'm a historian. I decided early on that I wanted to be a historian that worked in museums and had an opportunity to kind of share my fascination with the past with museum visitors. So I worked in much Wenlock in Shropshire. I worked created a new museum in market Harbour, a community museum in Leicestershire. I was director of museums in St Albans, based on, you know, great Roman Museum at Verulamium, okay. And ended up at London Transport Museum in the 90s, and was directed there for a long time.Paul Marden: Indeed, indeed. Oh, we are inside now and heading underground.Sam Mullins: And you can hear the thrumming in the background. Is the dehumidification going on. Wow. So we're descending into thevery dry dock.Paul Marden: So we're now under water level. Yes, and the view of the ceiling with the glass roof, which above looked like a lovely little pond, it's just beautiful, isn't it?Sam Mullins: Yes, good. It sets it off both in both directions, really nicely.Paul Marden: So you've transitioned now, you've moved on from the Transport Museum. And I thought that today's episode, we could focus a little bit on what is, what's life like when you've moved on from being the director of a big, famous, influential, family friendly Museum. What comes next? Is it pipe and slippers, or are there lots of things to do? And I think it's the latter, isn't it? Sam Mullins: Yes. Well, you know, I think people retire either, you know, do nothing and play golf, or they build, you know, an interesting portfolio. I wanted to build, you know, something a bit more interesting. And, you know, Paul, there's that kind of strange feeling when you get to retire. And I was retiring from full time executive work, you kind of feel at that point that you've just cracked the job. And at that point, you know, someone gives you, you know, gives you a card and says, "Thank you very much, you've done a lovely job." Kind of, "Off you go." So having the opportunity to deploy some of that long term experience of running a successful Museum in Covent Garden for other organisations was part of that process of transition. I've been writing a book about which I'm sure we'll talk as well that's been kind of full on this year, but I was a trustee here for a number of years before I retired. I think it's really good career development for people to serve on a board to see what it's like, you know, the other side of the board. Paul Marden: I think we'll come back to that in a minute and talk a little bit about how the sausage is made. Yeah, we have to do some icebreaker questions, because I probably get you already. You're ready to start talking, but I'm gonna, I'm just gonna loosen you up a little bit, a couple of easy ones. You're sat in front of the telly, comedy or drama?Sam Mullins: It depends. Probably.Paul Marden: It's not a valid answer. Sam Mullins: Probably, probably drama.Paul Marden: Okay, if you need to talk to somebody, is it a phone call or is it a text message that you'll send?Sam Mullins:  Face to face? Okay, much better. Okay, always better. Paul Marden: Well done. You didn't accept the premise of the question there, did you? Lastly, if you're going to enter a room, would you prefer to have a personal theme tune played every time you enter the room. Or would you like a personal mascot to arrive fully suited behind you in every location you go to?Sam Mullins: I don't know what the second one means, so I go for the first one.Paul Marden: You've not seen a football mascot on watching American football or baseball?Sam Mullins: No, I try and avoid that. I like real sport. I like watching cricket. Paul Marden: They don't do that in cricket. So we are at the business end of the hull of the ship, aren't we? We're next to the propeller. Sam Mullins: We're sitting under the stern. We can still see that lovely, gilded Stern, saying, Great Britain, Bristol, and the windows and the coat of arms across the stern of the ship. Now this, of course, was the biggest ship in the world when built. So not only was it the first, first iron ship of any scale, but it was also third bigger than anything in the Royal Navy at the time. Paul Marden: They talked about that, when we were on the warrior aim the other day, that it was Brunel that was leading the way on what the pinnacle of engineering was like. It was not the Royal Navy who was convinced that it was sail that needed to lead. Sam Mullins: Yeah, Brunel had seen a much smaller, propeller driven vessel tried out, which was being toured around the country. And so they were midway through kind of design of this, when they decided it wasn't going to be a paddle steamer, which its predecessor, the world's first ocean liner, the Great Western. A was a paddle steamer that took you to New York. He decided that, and he announced to the board that he was going to make a ship that was driven by a propeller, which was the first, and this is, this is actually a replica of his patent propeller design. Paul Marden: So, this propeller was, is not the original to the show, okay?Sam Mullins: Later in its career, it had the engines taken out, and it was just a sailing ship. It had a long and interesting career. And for the time it was going to New York and back, and the time it was going to Australia and back, carrying migrants. It was a hybrid, usually. So you use the sails when it was favourable when it wasn't much wind or the wind was against. You use the use the engines. Use the steam engine.Paul Marden: Coming back into fashion again now, isn't it? Sam Mullins: Yeah, hybrid, yeah.Paul Marden: I can see holes in the hull. Was this evident when it was still in the Falklands?Sam Mullins: Yeah, it came to notice in the 60s that, you know, this world's first it was beached at Sparrow Cove in the Falkland Islands. It had lost its use as a wool warehouse, which is which it had been for 30 or 40 years. And a number of maritime historians, you and call it. It was the kind of key one realised that this, you know, extraordinary, important piece of maritime heritage would maybe not last too many war winters at Sparrow cope had a big crack down one side of the hull. It would have probably broken in half, and that would have made any kind of conservation restoration pretty well impossible as it was. It was a pretty amazing trick to put it onto a to put a barge underneath, to raise it up out of the water, and to tow it into Montevideo and then across the Atlantic, you know, 7000 miles, or whatever it is, to Avon mouth. So it's a kind of heroic story from the kind of heroic age of industrial and maritime heritage, actually.Paul Marden: It resonates for me in terms of the Mary Rose in that you've got a small group of very committed people that are looking to rescue this really valuable asset. And they find it and, you know, catch it just in time. Sam Mullins: Absolutely. That was one of the kind of eye openers for me at Mary rose last week, was just to look at the kind of sheer difficulty of doing conventional archaeology underwater for years and years. You know, is it 50,000 dives were made? Some immense number. And similarly, here, you know, lots of people kind of simply forget it, you know, it's never gonna, but a few, stuck to it, you know, formed a group, fund, raised. This is an era, of course, you know, before lottery and all that jazz. When you had to, you had to fundraise from the public to do this, and they managed to raise the money to bring it home, which, of course, is only step one. You then got to conserve this enormous lump of metal so it comes home to the dry dock in which it had been built, and that has a sort of fantastic symmetry, you know about it, which I just love. You know, the dock happened to be vacant, you know, in 1970 when the ship was taken off the pontoon at Avon mouth, just down the river and was towed up the curving Avon river to this dock. It came beneath the Clifton Suspension Bridge, which, of course, was Brunel design, but it was never built in his time. So these amazing pictures of this Hulk, in effect,  coming up the river, towed by tugs and brought into the dock here with 1000s of people you know, surrounding cheering on the sidelines, and a bit like Mary Rose in a big coverage on the BBC.Paul Marden: This is the thing. So I have a very vivid memory of the Mary Rose being lifted, and that yellow of the scaffolding is just permanently etched in my brain about sitting on the carpet in primary school when the TV was rolled out, and it was the only TV in the whole of school that, to me is it's modern history happening. I'm a Somerset boy. I've been coming to Bristol all my life. I wasn't alive when Great Britain came back here. So to me, this feels like ancient history. It's always been in Bristol, because I have no memory of it returning home. It was always just a fixture. So when we were talking the other day and you mentioned it was brought back in the 70s, didn't realise that. Didn't realise that at all. Should we move on? Because I am listening. Gently in the warmth.Sam Mullins: Let's move around this side of the as you can see, the dry dock is not entirely dry, no, but nearly.Paul Marden: So, you're trustee here at SS Great Britain. What does that mean? What do you do?Sam Mullins: Well, the board, Board of Trustees is responsible for the governance of the charity. We employ the executives, the paid team here. We work with them to develop the kind of strategy, financial plan, to deliver that strategy, and we kind of hold them as executives to account, to deliver on that.Paul Marden: It's been a period of change for you, hasn't it? Just recently, you've got a new CEO coming to the first anniversary, or just past his first anniversary. It's been in place a little while.Sam Mullins: So in the last two years, we've had a, we've recruited a new chairman, new chief executive, pretty much a whole new leadership team.One more starting next month, right? Actually, we're in July this month, so, yeah, it's been, you know, organisations are like that. They can be very, you know, static for some time, and then suddenly a kind of big turnover. And people, you know, people move.Paul Marden: So we're walking through what is a curved part of the dry dock now. So this is becoming interesting underfoot, isn't it?Sam Mullins: This is built in 1839 by the Great Western Steamship Company to build a sister ship to the Great Western which was their first vessel built for the Atlantic run to New York. As it happens, they were going to build a similar size vessel, but Brunel had other ideas, always pushing the edges one way or another as an engineer.Paul Marden: The keel is wood. Is it all wood? Or is this some sort of?Sam Mullins: No, this is just like, it's sort of sacrificial.So that you know when, if it does run up against ground or whatever, you don't actually damage the iron keel.Paul Marden: Right. Okay, so there's lots happening for the museum and the trust. You've just had a big injection of cash, haven't you, to do some interesting things. So there was a press release a couple of weeks ago, about a million pound of investment. Did you go and find that down the back of the sofa? How do you generate that kind of investment in the charity?Sam Mullins: Unusually, I think that trust that's put the bulk of that money and came came to us. I think they were looking to do something to mark their kind of, I think to mark their wind up. And so that was quite fortuitous, because, as you know at the moment, you know, fundraising is is difficult. It's tough. Paul Marden: That's the understatement of the year, isn't it?Sam Mullins: And with a new team here and the New World post COVID, less, less visitors, income harder to gain from. Pretty well, you know, all sources, it's important to keep the site kind of fresh and interesting. You know, the ship has been here since 1970 it's become, it's part of Bristol. Wherever you go in Bristol, Brunel is, you know, kind of the brand, and yet many Bristolians think they've seen all this, and don't need, you know, don't need to come back again. So keeping the site fresh, keeping the ideas moving on, are really important. So we've got the dockyard museum just on the top there, and that's the object for fundraising at the moment, and that will open in July next year as an account of the building of the ship and its importance. Paul Marden: Indeed, that's interesting. Related to that, we know that trusts, trusts and grants income really tough to get. Everybody's fighting for a diminishing pot income from Ace or from government sources is also tough to find. At the moment, we're living off of budgets that haven't changed for 10 years, if we're lucky. Yeah, for many people, finding a commercial route is the answer for their museum. And that was something that you did quite successfully, wasn't it, at the Transport Museum was to bring commercial ideas without sacrificing the integrity of the museum. Yeah. How do you do that?Sam Mullins: Well, the business of being an independent Museum, I mean, LTM is a to all sets of purposes, an independent Museum. Yes, 81% of its funding itself is self generated. Paul Marden: Is it really? Yeah, yeah. I know. I would have thought the grant that you would get from London Transport might have been bigger than that.  Sam Mullins: The grant used to be much bigger proportion, but it's got smaller and smaller. That's quite deliberate. Are, you know, the more you can stand on your own two feet, the more you can actually decide which direction you're going to take those feet in. Yeah. So there's this whole raft of museums, which, you know, across the UK, which are independently governed, who get all but nothing from central government. They might do a lottery grant. Yes, once in a while, they might get some NPO funding from Ace, but it's a tiny part, you know, of the whole. And this ship, SS Great Britain is a classic, you know, example of that. So what do you do in those circumstances? You look at your assets and you you try and monetise them. That's what we did at London Transport Museum. So the museum moved to Covent Garden in 1980 because it was a far sighted move. Michael Robbins, who was on the board at the time, recognised that they should take the museum from Scion Park, which is right on the west edge, into town where people were going to be, rather than trying to drag people out to the edge of London. So we've got that fantastic location, in effect, a high street shop. So retail works really well, you know, at Covent Garden.Paul Marden: Yeah, I know. I'm a sucker for a bit of moquette design.Sam Mullins: We all love it, which is just great. So the museum developed, you know, a lot of expertise in creating products and merchandising it. We've looked at the relationship with Transport for London, and we monetised that by looking at TFL supply chain and encouraging that supply chain to support the museum. So it is possible to get the TFL commissioner to stand up at a corporate members evening and say, you know, you all do terribly well out of our contract, we'd like you to support the museum as well, please. So the corporate membership scheme at Transport Museum is bigger than any other UK museum by value, really, 60, 65 members,. So that was, you know, that that was important, another way of looking at your assets, you know, what you've got. Sometimes you're talking about monetising relationships. Sometimes it's about, you know, stuff, assets, yeah. And then in we began to run a bit short of money in the kind of middle of the teens, and we did an experimental opening of the Aldwych disused tube station on the strand, and we're amazed at the demand for tickets.Paul Marden: Really, it was that much of a surprise for you. And we all can talk. Sam Mullins: We had been doing, we've been doing some guided tours there in a sort of, slightly in a one off kind of way, for some time. And we started to kind of think, well, look, maybe should we carry on it? Paul Marden: You've got the audience that's interested.Sam Mullins: And we've got the access through TFL which, you know, took a lot of work to to convince them we weren't going to, you know, take loads of people underground and lose them or that they jump out, you know, on the Piccadilly line in the middle of the service, or something. So hidden London is the kind of another really nice way where the museum's looked at its kind of assets and it's monetised. And I don't know what this I don't know what this year is, but I think there are now tours run at 10 different sites at different times. It's worth about half a million clear to them to the museum.Paul Marden: It's amazing, and they're such brilliant events. So they've now opened up for younger kids to go. So I took my daughter and one of her friends, and they were a little bit scared when the lights got turned off at one point, but we had a whale of a time going and learning about the history of the tube, the history of the tube during the war. It was such an interesting, accessible way to get to get them interested in stuff. It was brilliant.Sam Mullins: No, it's a great programme, and it was doing well before COVID, we went into lockdown, and within three weeks, Chris Nix and the team had started to do kind of zoom virtual tours. We all are stuck at home looking at our screens and those hidden London hangouts the audience kind of gradually built yesterday TV followed with secrets of London Underground, which did four series of. Hidden London book has sold 25,000 copies in hardback, another one to come out next year, maybe.Paul Marden: And all of this is in service of the museum. So it's almost as if you're opening the museum up to the whole of London, aren't you, and making all of that space you're you. Museum where you can do things.Sam Mullins: Yeah. And, of course, the great thing about hidden London programme is it's a bit like a theatre production. We would get access to a particular site for a month or six weeks. You'd sell the tickets, you know, like mad for that venue. And then the run came to an end, and you have to, you know, the caravan moves on, and we go to, you know, go to go to a different stations. So in a sense, often it's quite hard to get people to go to an attraction unless they've got visitors staying or whatever. But actually, if there's a time limit, you just kind of have to do it, you know.Paul Marden: Yeah, absolutely. Everybody loves a little bit of scarcity, don't they? Sam Mullins: Should we go up on the deck? Paul Marden: That sounds like fun to me.Sam Mullins: Work our way through.Paul Marden: So Hidden London was one of the angles in order to make the museum more commercially sound. What are you taking from your time at LTM and bringing to the party here at the SS Great Britain?Sam Mullins: Well, asking similar, you know, range of questions really, about what assets do we have? Which of those are, can be, can be monetised in support of the charity? Got here, Paul, so we're, we've got the same mix as lots of middle sized museums here. There's a it's a shop, paid admission, hospitality events in the evening, cafe. You know that mix, what museums then need to do is kind of go, you know, go beyond that, really, and look at their estate or their intellectual property, or the kind of experiences they can offer, and work out whether some of that is monetisable.Paul Marden: Right? And you mentioned before that Brunel is kind of, he's the mascot of Bristol. Almost, everything in Bristol focuses on Brunel. Is there an opportunity for you to collaborate with other Brunel themed sites, the bridge or?Sam Mullins: Yeah. Well, I think probably the opportunity is to collaborate with other Bristol attractions. Because Bristol needs to. Bristol's having a hard time since COVID numbers here are nowhere near what they were pre COVID So, and I think it's the same in the city, across the city. So Andrew chief executive, is talking to other people in the city about how we can share programs, share marketing, that kind of approach.Paul Marden: Making the docks a destination, you know, you've got We the Curious. Where I was this morning, having coffee with a friend and having a mooch around. Yeah, talking about science and technology, there must be things that you can cross over. This was this war. This feels like history, but it wasn't when it was built, was it? It was absolutely the cutting edge of science and technology.Sam Mullins: Absolutely, and well, almost beyond, you know, he was Brunel was pushing, pushing what could be done. It is the biggest ship. And it's hard to think of it now, because, you know, you and I can walk from one end to the other in no time. But it was the biggest ship in the world by, you know, some way, when it was launched in 1845 so this was a bit like the Great Western Railway. It was cutting edge, cutting edge at the time, as we were talking about below. It had a propeller, radical stuff. It's got the bell, too,Paul Marden: When we were on, was it Warrior that we were on last week at the AIM conference for the first. And warrior had a propeller, but it was capable of being lifted, because the Admiralty wasn't convinced that this new fangled propeller nonsense, and they thought sail was going to lead. Sam Mullins: Yeah. Well, this ship had, you could lift a you could lift a propeller, because otherwise the propeller is a drag in the water if it's not turning over. So in its earlier configurations, it was a, it was that sort of a hybrid, where you could lift the propeller out the way, right, set full sail.Paul Marden:  Right, and, yeah, it's just, it's very pleasant out here today, isn't it? Lovely breeze compared to what it's been like the last few days. Sam Mullins: Deck has just been replaced over the winter. Paul Marden:  Oh, has it really. So say, have you got the original underneathSam Mullins: The original was little long, long gone. So what we have replaced was the deck that was put on in the in the 70s when the ship came back.Paul Marden: Right? You were talking earlier on about the cafe being one of the assets. You've done quite a lot of work recently, haven't you with the team at Elior to refurbish the cafe? What's the plan around that?Sam Mullins: Yeah, we're doing a big reinvestment. You always need to keep the offer fresh anyway, but it was time to reinvest. So the idea is to use that fantastic space on the edge of the dock. It's not very far down to where the floating harbour is really well populated with kind of restaurants and bars and an offer, we're just that 200 meters further along the dock. So perhaps to create an offer here that draws people up here, whether they visit the ship, you know, or not. So it's money, it's monetising your assets. So one of the great assets is this fabulous location on the on the dockside. So with early or we're reinvesting in the restaurant, it's going to go in the auto into after some trial openings and things, Paul, you know, it's going to have an evening offer as well as a daytime offer. And then it's been designed so the lights can go down in the evening. It becomes, you know, an evening place, rather than the museum's all day cafe, yes, and the offer, and obviously in the evenings would similarly change. And I think our ambition is that you should, you should choose this as the place to go out in the evening. Really, it's a great spot. It's a lovely, warm evening. We're going to walk along the dockside. I've booked a table and in the boardwalk, which is what we're calling it. And as you pay the bill, you notice that actually, this is associated with Asus, Great Britain. So, you know, the profit from tonight goes to help the charity, rather than it's the museum cafe. So that's the,Paul Marden: That's the pitch.Sam Mullins: That's the pitch in which we're working with our catering partners, Eli, or to deliver.Paul Marden: Andrew, your CEO and Claire from Eli, or have both kindly said that I can come back in a couple of months time and have a conversation about the restaurant. And I think it would be rude to turn them down, wouldn't it?Sam Mullins: I think you should test the menu really fully.Paul Marden: I will do my best. It's a tough job that I have. Sam Mullins: Somebody has to do this work. Paul Marden: I know, talking of tough jobs, the other thing that I saw when I was looking at the website earlier on was a press release talking about six o'clock gin as being a a partnership that you're investigating, because every museum needs its own tipple, doesn't it?Sam Mullins: Absolutely And what, you know, I think it's, I think what people want when they go to an attraction is they, they also want something of the offer to be locally sourced, completely, six o'clock gym, you know, Bristol, Bristol beers. You can't always do it, but I think, I think it's where you've got the opportunity. And Bristol's a bit of a foodie centre. There's quite a lot going on here in that respect. So, yes, of course, the museum ought to be ought to be doing that too.Paul Marden: I was very kindly invited to Big Pit over in the Welsh Valleys about 8 or 12 weeks ago for the launch, relaunch of their gift shop offering. And absolutely, at the core of what they were trying to do was because it's run by Museums Wales, they found that all of their gift shops were just a bland average of what you could get at any of the museums. None of them spoke of the individual place. So if you went to big pit, the gift shop looked the same as if you were in the centre of Cardiff, whereas now when you go you see things that are naturally of Big Pit and the surrounding areas. And I think that's so important to create a gift shop which has things that is affordable to everybody, but at the same time authentic and genuinely interesting.Sam Mullins: Yeah, I'm sure that's right. And you know I'm saying for you is for me, when I when I go somewhere, you want to come away with something, don't you? Yes, you know, you're a National Trust member and you haven't had to pay anything to get in. But you think I should be supporting the cause, you know, I want to go into that shop and then I want to, I want to buy some of the plants for my garden I just seen, you know, on the estate outside. Or I want to come away with a six o'clock gin or, you know, whatever it might be, there's and I think, I think you're more likely to buy if it's something that you know has engaged you, it's part of that story that's engaged you, right, while you're here. That's why everyone buys a guidebook and reads it afterwards.Paul Marden: Yeah, it's a reminder, isn't it, the enjoyable time that you've had? Yeah, I'm enjoying myself up on the top deck. Sam Mullins:  But should we go downstairs? The bow is a great view. Oh, let's do that. I think we might. Let's just work our way down through.Paul Marden: Take a sniff. Could you travel with these smelly passengers? Oh, no, I don't think I want to smell what it's like to be a cow on board shit. Sam Mullins: Fresh milk. Just mind yourself on these companion, ways are very steep now. This is probably where I get completely lost.Paul Marden: You know what we need? We need a very good volunteer. Don't we tell a volunteer story? COVID in the kitchen. Wow. Sam Mullins: The Gabby.Paul Marden: Generous use of scent. Sam Mullins: Yeah, food laid out pretty much based on what we know was consumed on the ship. One of the great things about the ship is people kept diaries. A lot of people kept diaries, and many have survived, right? You know exactly what it was like to be in first class or in steerage down the back.Paul Marden: And so what was the ship used for? Sam Mullins: Well, it was used, it was going to be an ocean liner right from here to New York, and it was more like the Concord of its day. It was essentially first class and second class. And then it has a founders on a bay in Northern Ireland. It's rescued, fitted out again, and then the opportunity comes take people to Australia. The Gold Rush in the 1850s. Migration to Australia becomes the big kind of business opportunity for the ships. Ships new owners. So there's more people on board that used to it applies to and fro to Australia a number of times 30 odd, 40 times. And it takes, takes passengers. It takes goods. It does bring back, brings back gold from because people were there for the gold rush. They were bringing their earnings, you know, back with them. It also brings mail, and, you know, other. Kind of car goes wool was a big cargo from. Paul Marden: Say, people down and assets back up again.Sam Mullins: People both directions. Paul Marden: Okay, yeah. How long was it taking?Sam Mullins: Well, a good trip. I think it did it in 50 odd days. Bit slower was 60 odd. And the food was like this. So it was steerage. It was probably a bit more basic. Paul Marden: Yeah, yes, I can imagine. Sam Mullins: I think we might. Here's the engines. Let's do the engines well.Paul Marden: Yes. So now we're in the engine room and, oh, it's daylight lit, actually. So you're not down in the darkest of depths, but the propeller shaft and all of the mechanism is it runs full length, full height of the ship.Sam Mullins: Yeah, it runs off from here, back to the propeller that we're looking at. Okay, down there a guy's stoking the boilers, putting coal into into the boilers, 24 hour seven, when the engines are running. Paul Marden: Yes, that's going to be a tough job, isn't it? Yeah, coal is stored in particular locations. Because that was something I learned from warrior, was the importance of making sure that you had the coal taken in the correct places, so that you didn't unbalance the ship. I mean,Sam Mullins: You right. I mean loading the ship generally had to be done really carefully so, you know, sort of balanced out and so forth. Coal is tends to be pretty low down for yes, for obvious reasons.Paul Marden: So let's talk a little bit about being a trustee. We're both trustees of charities. I was talking to somebody last week who been in the sector for a number of years, mid career, interested in becoming a trustee as a career development opportunity. What's the point of being a trustee? What's the point of the trustees to the CEO, and what's the benefit to the trustees themselves? Sam Mullins: Well, let's do that in order for someone in the mid part of their career, presumably looking to assume some kind of leadership role. At some point they're going to be dealing with a board, aren't they? Yes, they might even be doing, you know, occasional reporting to a board at that at their current role, but they certainly will be if they want to be chief executive. So getting some experience on the other side of the table to feel what it's like to be a trustee dealing with chief executive. I think he's immensely useful. I always recommended it to to my gang at the Transport Museum, and they've all been on boards of one sort or another as part of their career development.Sam Mullins: For the chief executive. What's the benefit? Well, the board, I mean, very directly, hold the chief executive to account. Yes, are you doing what we asked you to do? But also the wise chief executive recruits a board that's going to be helpful in some way or another. It's not just there to catch them out. Yeah, it's it's there to bring their experience from business, from IT, from marketing, from other museums into the business of running the place. So here we've got a range of Trustees. We've been we've recruited five or six in the last couple of years qquite deliberately to we know that a diverse board is a good board, and that's diverse in the sense not just a background, but of education, retired, still, still at work, young, old, male, female, you know, you name in.Paul Marden: In all of the directionsSam Mullins:  Yeah. So a diverse board makes better decisions than one that just does group think all the time. It's, you know, it's a truism, isn't it? I think we all kind of, we all understand and understand that now and then, for the trustee, you know, for me, I particularly last couple of years, when the organization has been through huge changes, it's been really interesting to deploy my prior experience, particularly in governance, because governance is what it all comes down to in an organisation. You do learn over the course of your career to deploy that on behalf, you know, this is a great organisation, the story of Brunel and the ship and and, you know, his influence on the railways. And I travel down on the Great Western railways, yeah, the influence of Brunel is, you know, is enormous. It's a fantastic story. It's inspiring. So who wouldn't want to join? You know what in 2005 was the Museum of the year? Yes, I think we'll just go back there where we came. Otherwise, I never found my way.Paul Marden: Back through the kitchen. Sam Mullins: Back through the kitchen. It looks like stew is on the menu tonight. You've seen me at the mobile the rat.Paul Marden: And also the cat up on the shelf. He's not paying a lot of attention to the ratSam Mullins: Back on deck. Paul Marden: Wonderful. Yeah. So the other great endeavor that you've embarked on is writing, writing a book. Tell us a little bit about the book.Sam Mullins: Yeah, I've written a history of transport in London and its influence on London since 2000 since the mayoralty, elected mayoralty was, was started, you know, I was very lucky when I was running the museum where I had kind of one foot in TfL and one foot out. I knew lots of people. I was there for a long time, yes, so it was, it was easy to interview about 70 of them.Paul Marden: Right? I guess you've built trust levels, haven't you? Yeah, I don't mean that you don't look like a journalist walking in from the outside with an ax to grind. Sam Mullins: And I'm not going to kind of screw them to the Evening Standard, you know, tomorrow. So it's a book based on interviews, oral reminiscences. It's very much their story. So it's big chunks of their accounts of, you know, the big events in London. So what was it like to be in the network control room on the seventh of July, 2005 when the bombs went off? What was it like to be looking out for congestion charge the day it started? Yep. What was it like to kind of manage the Olympics?Paul Marden: You know? So you're mentioning these things. And so I was 10 years at British Airways. I was an IT project manager, but as well, I was a member of the emergency planning team. Yeah. So I got involved in the response to September the 11th. I got involved in some of the engagement around seven, seven, there's seminal moments, and I can, I can vividly remember myself being there at that time. But similarly, I can remember being there when we won the Olympics, and we were all sat in the staff canteen waiting to hear whether we'd won the Olympics, and the roar that erupted. There's so many of those things that have happened in the last 25 years where, you know, you've got, it's recent history, but it's real interesting events that have occurred that you can tell stories of.Sam Mullins: Yeah. So what I wanted to get in the book was a kind of sense of what it was like to be, really at the heart of those, those stories. And there are, you know, there are, there are people in TfL who made those big things happen? Yes, it's not a big, clumsy bureaucracy. It's a place where really innovative leadership was being exercised all the way through that 25 years. Yes, so it runs up to COVID, and what was it like when COVID struck? So the book's called Every Journey Matters, and it comes out in November.Paul Marden: Amazing, amazing. So we have, we've left the insides of the ship, and we are now under, what's this part of the ship? Sam Mullins: We're under the bow. There we go, and a bow spread that gets above our heads. So again, you've got this great, hulking, cast iron, black hull, beautifully shaped at the bow. Look the way it kind of tapers in and it tapers in and out.Paul Marden: It's a very three dimensional, isn't it? The curve is, is in every direction. Sam Mullins: Yeah,it's a great, great shape. So it's my sort of, I think it's my favourite spot. I like coming to look at this, because this is the kind of, this is the business, yeah, of the ship.Paul Marden: What have we got running along the front here? These these images in in gold.Sam Mullins: This is a figurehead with Victoria's Coat of Arms only sua Kim Ali points on top with it, with a lion and a unicorn.Paul Marden: It's a really, it's not a view that many people would have ever seen, but it is such an impressive view here looking up, yeah, very, very cool. And to stand here on the on the edge of the dry dock. Sam Mullins: Dry Docks in to our right, and the floating harbor is out to our left. Yeah.Paul Marden: And much going on on that it's busy today, isn't it? Sam Mullins: Yeah, it's good. Paul Marden: So we've done full loop, haven't we? I mean, it has been a whistle stop tour that you've taken me on, but I've loved every moment of this. We always ask our guests a difficult question. Well, for some it's a difficult question, a book recommendation, which, as we agreed over lunch, cannot be your own book. I don't think, I think it's a little unfair Sam Mullins: Or anything I've ever written before.Paul Marden: Yes, slightly self serving, but yeah.Sam Mullins: It would be, wouldn't it look the first thing that comes to mind is, I've actually been reading my way through Mick Herron's Slow Horses series, okay, which I'm a big fan of detective fiction. I love Ian Rankin's Rebus. Okay, I read through Rebus endlessly when I want something just to escape into the sloughhouse series Slow Horses is really good, and the books all have a sort of similar kind of momentum to them. Something weird happens in the first few chapters, which seems very inconsequential and. Suddenly it turns into this kind of roller coaster. Will they? Won't they? You know, ending, which is just great. So I recommend Mick Herron's series. That's that's been the best, not best, fiction I've read in a long time.Paul Marden: You know, I think there's something, there's something nice, something comforting, about reading a series of books where the way the book is structured is very similar. You can, you can sit down and you know what's going to happen, but, but there's something interesting, and it's, it's easy. Sam Mullins: It's like putting on a pair of old slippers. Oh, I'm comfortable with this. Just lead me along. You know, that's what, that's what I want. I enjoy that immensely.Paul Marden: And should we be? Should we be inviting our listeners to the first book in the series, or do they need to start once, once he's got his, got his, found his way? Sam Mullins: Well, some people would have seen the television adaptation already. Well, that will have spoilt the book for them. Gary Oldman is Jackson lamb, who's the lead character, okay, but if you haven't, or you just like a damn good read, then you start with the first one, which I think is called Sloughhouse. They're all self contained, but you can work your way through them. Paul Marden: Well, that sounds very good. So listeners, if you'd like a copy of Sam's book, not Sam's book, Sam's book recommendation, then head over to Bluesky and repost the show notice and say, I want a copy of Sam's book, and the first one of you lovely listeners that does that will get a copy sent to you by Wenalyn. Sam This has been delightful. I hope listeners have enjoyed this as much as I have. This is our first time having a @skipthequeue in real life, where we wandered around the attraction itself and hopefully narrated our way bringing this amazing attraction to life. I've really enjoyed it. I can now say that as a West Country lad, I have actually been to the SS Great Britain. Last thing to say for visitor, for listeners, we are currently midway through the Rubber Cheese Annual Survey of visitor attraction websites. Paul Marden: If you look after an attraction website and you'd like to share some information about what you do, we are gathering all of that data together to produce a report that helps people to understand what good looks like for an attraction website. This is our fourth year. Listeners that are interested, head over to RubberCheese.com/survey, and you can find out a little bit more about the survey and some of the some of the findings from the past and what we're looking for for this year. Sam, thank you so very much.Sam Mullins: Enjoyed it too. It's always good to rabbit on about what you do every day of the week, and being here and part of this really great organisation is huge privilege.Paul Marden: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others to find us. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them to increase their visitor numbers. You can find show notes and transcripts from this episode and more over on our website, skipthequeue fm. The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

In this podcast episode, host Michelle Frechette  welcomes Felix Arntz, a senior software engineer at Google, about his decade of contributions to the WordPress community. Felix shares insights on effective communication, persistence, and attention to detail in open-source collaboration. He highlights the importance of building relationships, learning from others, and embracing the welcoming nature of the WordPress community. The episode also introduces Felix's new "View Transitions" plugin, designed to enhance user experience. Listeners are encouraged to engage, contribute, and build connections within the WordPress ecosystem.Top Takeaways:Attention to Detail Is a Key Marker of ProfessionalismFelix and Michelle emphasized that small details—like capitalizing the "P" in WordPress—may seem trivial but are taken seriously by seasoned professionals. This attention to detail reflects pride in one's work and often becomes a litmus test for developers and marketers alike when assessing quality and seriousness.Thinking at Scale and Growing Gradually Are Crucial in Open Source Contribution: Felix discussed the importance of thinking at scale, especially when contributing to WordPress core. A feature might work well for a blog with 80 posts but break down on a site with tens of thousands. Additionally, contributors are encouraged to increase scope gradually, starting with bug fixes, so they can build trust, demonstrate commitment, and avoid burnout or disappointment when larger proposals stall.Personal Motivation Can Guide Your Niche in Open Source Work: Felix shared how his contributions to WordPress core initially grew out of real-world problems he encountered during freelance work. This insight reinforces the idea that contributors should follow their authentic interests and pain points when selecting where to focus their energy, making their efforts more sustainable and impactful.Relationships and Community Are the Heart of the WordPress Project: Michelle and Felix agreed that building personal relationships—whether at WordCamps, online, or through collaborative work—is not just rewarding personally, but also essential for project momentum. Felix shared how meeting someone briefly in person changes how online collaboration feels. Michelle told a moving story about how her community connections helped her navigate an inaccessible travel situation, underscoring the tangible power of WordPress friendships.Mentioned in the Show:This Week in WordPressFelix-Arntz.me

The Big Unlock Podcast · Aligning AI Fundamentals with User Experience in Pharma – Podcast with Alicia Abella In this episode, Alicia Abella, AI Product Lead at Novo Nordisk, discusses how she is helping drive responsible AI adoption in the pharmaceutical industry. She shares her early experiences in AI, starting with her PhD research at Columbia University on image processing and natural language processing.  At Novo Nordisk, the current focus is on applying AI to commercialization functions including – marketing, legal, and HR – beyond its traditional use in drug discovery. Alicia highlights key use cases such as generative AI for knowledge search, content generation for marketing campaigns, and traditional AI techniques for deriving insights about healthcare providers. She also emphasizes the importance of applying a product mindset to AI development by evaluating user needs, business value, and compliance from the outset. Alicia notes that adding effective governance can help innovation move in the right direction. She also talks about an internal AI Ambassador Program and emphasizes the importance of designing intuitive AI tools to increase adoption. She concludes by discussing future trends in AI, including contextual intelligence, user-centric design, and the opportunity for AI to enhance, rather than replace human decision-making. Take a listen.

Praveen is the creator and maintainer of Cove Wallet. An open source mobile wallet focused on easy and powerful self custody. We discuss the current features of Cove, future roadmap, and his perspective on balancing tradeoffs when using bitcoin.Praveen on Nostr: https://primal.net/p/nprofile1qqsy8us3d6u5ynddk7lq7yz365hqqsptzd2923fvkgj4eepsady08uszccr0l Praveen on X: https://x.com/PraveenPereraCove Wallet: https://covebitcoinwallet.com/EPISODE: 165BLOCK: 903685PRICE: 923 sats per dollar(00:00:01) Jack Mallers Intro(00:03:14) Happy Bitcoin Wednesday(00:05:56) Cove Wallet Features and Goals(00:08:22) Technical Aspects of Cove Wallet(00:13:32) Future Plans for Cove Wallet(00:19:05) Node Connectivity and Privacy Features(00:29:01) Cove Wallet and Hardware Wallet Integration(00:36:00) Onboarding and User Experience(00:45:07) Seed Words and Alternative Backups(01:02:02) Collaborative Custody and Security(01:14:45) Future Features and Feedback for Cove Wallet(01:19:03) Bitcoin Industry and Market Thoughts(01:28:08) Custodial vs Self-Custodial Solutions(01:31:56) Closing Remarks and Future PlansVideo: https://primal.net/citadel support dispatch: https://citadeldispatch.com/donatenostr live chat: https://citadeldispatch.com/streamodell nostr account: https://primal.net/odelldispatch nostr account: https://primal.net/citadelyoutube: https://www.youtube.com/@CitadelDispatchpodcast: https://serve.podhome.fm/CitadelDispatchstream sats to the show: https://www.fountain.fm/rock the badge: https://citadeldispatch.com/shopjoin the chat: https://citadeldispatch.com/chatlearn more about me: https://odell.xyz

Zach Pardey, CEO and co-founder of Bold, a Bitcoin-focused banking platform, discusses Zach's journey into the Bitcoin space, the societal issues stemming from fiat systems, and how Bitcoin can serve as a solution. The conversation delves into the integration of Bitcoin with traditional banking, the unique offerings of Bold, including Bitcoin rewards and self-custody options, and the emerging trend of Bitcoin treasury companies. Zach emphasizes the importance of self-custody and the need for financial education in the Bitcoin space.Takeaways