Podcasts about Chief product officer

Today's guest is Dean Alms, Chief Product Officer at Aravo. Aravo is an enterprise software company focused on third-party risk management and compliance platforms that help organizations manage vendor, supplier, and partner ecosystems across regulatory, operational, and reputational risk domains. Dean joins Emerj Editorial Director Matthew DeMello to examine how third-party risk has evolved into a data and AI-driven, board-level visibility and resilience challenge, and how automation is reshaping the way enterprises identify, remediate, and monitor risk at scale. Dean also shares practical workflow changes, including using AI to automate document ingestion and survey validation, generate corrective actions, and enable natural language access to risk data. The discussion highlights how these approaches reduce operational cost, improve data integrity, support continuous monitoring models, and help enterprise leaders protect revenue, reputation, and regulatory posture across complex supplier networks. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the 'AI in Business' podcast! This episode is sponsored by Aravo. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Yep - we are at the start of a new world - a world where AI is going to be 'even bigger than the internet'. And as the leaders of challenger brands in CPG, we've gotta lean in. In this episode of Brand Growth Heroes, I'm joined by one of my oldest and best friends, Paul Adams, CPO & Marketing at a multi-billion dollar company, Intercom AND he is building Fin.ai. If you're not in 'Tech' you may not have heard of him, but Paul Adams is one of the world's most prominent tech product designers, researchers, and authors -  recognised as one of the world's leading thinkers on the the intersection between humans and technology... and now between humans, commercialisation and AI.... amongst many other aspects of tech that most of us are not even privy to!  Described as "one of Silicon Valley's most wanted", he's also one of my closest friends, and I can't tell you how proud we are of the young man who rocked up to live with us in Balham in 2002 to work at Dyson, his very first job. After only a few years he was poached by Facebook, where he made the platform 'mobile' and then Google, where he worked on making Gmail, Google and YouTube mobile too. It was while working for these behemoths that he moved to San Francisco with his wife Jennifer, who's one of my three besties (Love you, Jen), and became globally renowned on the Tech speaker scene. In this episode, Paul argues that AI isn't just another new channel or tool. It's a platform shift on the scale of the internet and potentially bigger. We talk about why the moment we're in feels eerily similar to 1999, why marketing is getting less effective across the board, and why the brands that win next will look very different to the ones that won the last cycle.A bit more background on Paul:"Most Wanted" Status (2011): Paul Adams was highlighted by Fortune as a highly sought-after talent in Silicon Valley following his significant contributions to major tech firms.Google (Social Research): At Google, he led the social research team, and his work directly influenced the creation of "Circles," which became the foundational feature of Google+. He also worked on Gmail, YouTube, and mobile products.Facebook (Brand Experience): He later joined Facebook as the Global Brand Experience Manager, where he focused on research, design, and product strategy, working with marketers and advertising agencies.Intercom (Product Strategy): He joined Intercom as VP of Product in 2014, later becoming the Chief Product Officer.Thought Leadership: Adams is the author of Grouped: How Small Groups of Friends are the Key to Influence on the Social Web. His work on "The Real Life Social Network" is widely recognized as one of the most viewed presentations on the evolution of social networks.Background: Before his time in tech, he worked as a product designer at Dyson, where he designed electronic appliances. Current Status: As of September 2023, he was working as the Chief Product Officer at Intercom, focusing on product strategy in the age of AI.This isn't a tactical 'AI' for the sake of AI episode. It's a big-picture conversation about what's actually changing, what's already changed, and what brand builders need to understand to stay relevant over the next decade. it was this conversation that made me set up a buzzing new community called NextGen CPG -  a community for AI-native founders.   Take a look and see if you're eligible to join us hereUseful linksConnect with Paul Adams on LinkedIn https://www.linkedin.com/in/pauladams/Connect with Intercom The #1 AI Agent https://www.linkedin.com/company/intercom/Join the NextGen CPG WhatsApp community and LinkedIn page ============================================================Thanks to Brand Growth Heroes' podcast sponsor - Joelson, the commercial law firm=============================================================If you're a founder, you already know how much of your energy goes into building the perfect product, creating standout branding and connecting with your consumers.But don't forget that scaling a CPG business also comes with a maze of legal complexities that can make or break your business journey. From contracts, term sheets and regulatory compliance to protecting your brand's intellectual property as you expand, it's essential to get it right.And that starts with the right legal partner.So we're thrilled to introduce you to Joelson, a leading commercial law firm that specialises in guiding the founders of scaling CPG brands, as Brand Growth Heroes' sponsor.With long-term relationships with clients like Little Moons, Trip, Eat Natural, Bear Graze, and Pulsin, Joelson is also famous for advising the innocent founders in their landmark sale to Coca-Cola! As a female team, we are especially impressed by Joelson's commitment to championing female founders in CPG.Not many law firms are also BCorps, nor do they specialise in helping founders navigate the legal challenges of scaling without stifling the creativity and momentum that got you here in the first place. So thanks, Joelson—we're delighted to have you on board for the second year running.If you'd like to get in touch to find out more, why don't you drop them a line at hello@joelsonlaw.com==============================================.Please don't hesitate to join our Brand Growth Heroes community to stay updated with captivating stories and learnings from your beloved brands on their path to success!Follow us on our Brand Growth Heroes socials: LinkedIn, Facebook, Instagram and YouTube.Thanks to our Sound Engineer, Gyp Buggane, Ballagroove.com and podcast producer/content creator, Kathryn Watts, Social KEWS.

The appointment of Mike Riggs as Chief Product Officer at Empath signifies the company's transition from founder-led intuition to formalized product governance. According to Wes Spencer, Empath reached over 500 MSP customers and now requires more disciplined processes as it moves from early-stage, high-velocity development to operational maturity. Mike Riggs described his role as systematizing elements that were previously managed informally—covering areas from design to engineering—and explicitly stated the intent to strengthen operational accountability for both the platform and its customers.This structural change follows recognition by the founders that their limited technical background required complementary leadership to scale effectively. Advisors highlighted that, while growth and partner engagement met expectations, scaling Empath's platform now demands greater rigor and repeatable operational practices. Empath's platform has evolved from being a convenience service to an operational dependency, with MSPs using it for training, team accountability, and embedded workflows. Mike Riggs emphasized the importance of refining user experience, onboarding processes, and support mechanisms as MSP reliance grows.A central theme discussed is the shift in Empath's product category—from a basic learning management tool toward a broader learning, development, and accountability platform for MSPs. Features such as notification systems and visibility into required actions move the platform beyond content delivery into proactive management of personnel performance and compliance. This evolution brings Empath closer to intersecting with HR, policy, and managerial oversight, compelling the company to balance user engagement features with the need for reliable, auditable, and controlled change management.For MSPs and IT service providers, Empath's shift has operational implications and risk factors. Increasing dependency on a single platform heightens the significance of product stability, disciplined rollout of new features, and clarity of governance. As platforms like Empath become more embedded in day-to-day operations, service providers must reassess processes for vendor risk management, accountability, and internal policy alignment. The move described is not an indicator of problems but of maturation—a transition that typically introduces both new safeguards and greater operational complexity.

What if the real driver of digital disruption isn't technology, but unit economics? In this episode of Technovation, Peter High speaks with Dan Gill, Chief Product Officer of Carvana, about how disciplined unit economics power one of the most ambitious e-commerce models in retail. Rather than leading with engineering for its own sake, Carvana focuses relentlessly on eliminating friction, capturing profit pools, and reinvesting those economics back into customer value. Key highlights from the episode: Vertical integration and competitive advantage Deterministic, self-service digital experiences Proprietary platforms vs. off-the-shelf tools AI-human collaboration at scale

In this episode, we're joined by Liubomyr Pivtorak, Chief Product Officer at Hily, one of the world's fastest-growing dating apps with over 40 million users worldwide.Liubomyr has spent the last 10 years in B2C mobile, including 8 years in the hyper-competitive dating industry, leading products that scaled to 10M+ and 30M+ users globally.He'll take us behind the scenes of how Hily grew in a red ocean market, competing against giants like Tinder, Hinge, and Bumble — by running 100+ in-app experiments every quarter and obsessing over data, user behavior, and retention.You will discover:✅ The experiment-driven framework that powers Hily's growth (100+ experiments every quarter)✅ How to grow in a red ocean market like dating apps✅ What actually worked vs what failed — real growth experiment stories✅ The data-driven mindset behind scaling from millions to tens of millions of users✅ How to compete with giants like Hinge, Bumble, and Tinder using smarter experimentsLearn More:Try Hily → https://hily.com Connect with Liubomyr → https://www.linkedin.com/in/liubomyrp/You can also watch this video here: ⁠⁠https://youtube.com/live/rUiISNtS3ssGet training, coaching, and community: https://appmasters.com/academy/*********************************************SPONSORSGot tons of freemium users who won't upgrade? Encore turns free users into paying customers and reduces churn by adding smart, curated affiliate offers at key user moments. Everyone wins with Encore.Learn more at https://encorekit.com/*********************************************Still designing, resizing, and uploading screenshots manually? AppScreens lets you pick from hundreds of high-converting templates, generate for every device size and language in minutes, and upload automatically to directly to App Store Connect and Google Play Console. Trusted by more than 100K developers and ASO experts worldwide.Try it free: https://appscreens.com/?via=am*********************************************Follow us:YouTube: ⁠AppMasters.com/YouTube⁠Instagram: ⁠@App MastersTwitter: ⁠@App MastersTikTok: ⁠@stevepyoung⁠Facebook: ⁠App Masters⁠*********************************************

Chris McHenry, Chief Product Officer at Aviatrix, joined Doug Green, Publisher of Technology Reseller News, to discuss the launch of Aviatrix 8.2 and how the company is redefining zero trust security for modern cloud-native environments. McHenry explained that as critical business data and AI workloads increasingly reside in public clouds such as AWS, Azure, and Google Cloud, traditional perimeter-based security models are no longer sufficient. Aviatrix has spent the last decade building its Cloud Native Security Fabric, a platform designed specifically for cloud operational models rather than retrofitted on-premises approaches. With release 8.2, Aviatrix significantly expands its “zero trust for workloads” capabilities, focusing on Kubernetes, serverless environments, and AI-driven applications. A central theme of the conversation was the evolution of zero trust from a networking concept into a workload-centric security strategy. McHenry noted that recent supply-chain attacks have shown how quickly cloud-native environments can be compromised if basic network controls are missing. Aviatrix 8.2 introduces deeper Kubernetes awareness, policy-as-code integration, and initial native support for securing AWS Lambda, allowing organizations to apply micro-segmentation and least-privilege access directly to modern workloads. McHenry emphasized that cloud security must also evolve operationally. Security teams can no longer rely on slow, ticket-based firewall processes while developers deploy infrastructure at machine speed. Aviatrix 8.2 supports a DevSecOps-friendly model that enables developers to manage zero trust policies within guardrails defined by security teams. As McHenry put it, “If your workloads get more modern but your controls don't, security gets worse without you touching anything.” The discussion concluded with guidance for CIOs and CISOs preparing for the next wave of cloud and AI-driven threats: assess whether existing network security tools truly understand cloud-native workloads, modernize security operations alongside development practices, and prioritize platforms that unify cloud, network, and security teams. More information on Aviatrix 8.2 and the Cloud Native Security Fabric is available at https://aviatrix.ai/.

The top social engineering attacks involve manipulating human psychology to gain access to sensitive information or systems. The most prevalent methods include various forms of phishing, pretexting, and baiting, which are often used as initial entry points for more complex attacks like business email compromise (BEC) and ransomware deployment. How do you control what users click on? Even with integrated email solutions, like Microsoft 365, you can't control what they click on. They see a convincing email, are in a rush, or are simply distracted. Next thing you know, they enter their credentials, approve the MFA prompt—and just like that, the cybercriminals get in with full access to users' accounts. Is there anyway to stop this? Rob Allen, Chief Product Officer at ThreatLocker, joins Business Security Weekly to discuss how ThreatLocker Cloud Control leverages built-in intelligence to assess whether a connection from a protected device originates from a trusted network. By only allowing users from IP addresses and networks deemed trusted by ThreatLocker to get in—phishing and token theft attacks are rendered useless. So, no matter how successful cybercriminals are with their phishing attacks and token thefts—all their efforts are useless now. This segment is sponsored by ThreatLocker. Visit https://securityweekly.com/threatlocker to learn more about them! In the leadership and communications segment, Finance and security leaders are at odds over cyber priorities, and it's harming enterprises, The Importance of Strong Leadership in IT and Cybersecurity Teams, How CIOs [and CISOs] can retain talent as pay growth slows, and more! Visit https://www.securityweekly.com/bsw for all the latest episodes! Show Notes: https://securityweekly.com/bsw-432

SaaStr 839: Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO The Brutal Truth About Transforming a SaaS Company into an AI Company Intercom's Chief Product Officer, Paul Adams, shares the unfiltered story of how they transformed from a struggling SaaS company with 5 quarters of declining growth into an AI-first company with a breakthrough product (Fin) that now handles 1M+ customer resolutions per week. What You'll Learn: Why AI transformation requires "refounding" your entire company - not just adding AI features The self-harming decisions you must make to win (including parting ways with ~33% of your team) How to go from 0 to 6,000+ AI customers with 65% average resolution rate Why demos ≠ products and the "marketing overhang" problem The complete shift in how you build software (empirical evaluation vs. traditional product development) Why designers now ship code to production at Intercom How the buyer has changed (hint: it's no longer just the department head) --------------------- This episode is Sponsored in part by HappyFox: Imagine having AI agents for every support task — one that triages tickets, another that catches duplicates, one that spots churn risks. That'd be pretty amazing, right? HappyFox just made it real with Autopilot. These pre-built AI agents deploy in about 60 seconds and run for as low as 2 cents per successful action. All of it sits inside the HappyFox omnichannel, AI-first support stack — Chatbot, Copilot, and Autopilot working as one. Check them out at happyfox.com/saastr   ---------------------   Hey everybody, the biggest B2B + AI event of the year will be back - SaaStr AI in the SF Bay Area, aka the SaaStr Annual, will be back in May 2026.    With 68% VP-level and above, 36% CEOs and founders and a growing 25% AI-first professional, this is the very best of the best S-tier attendees and decision makers that come to SaaStr each year.     But here's the reality, folks: the longer you wait, the higher ticket prices can get. Early bird tickets are available now, but once they're gone, you'll pay hundreds more so don't wait.    Lock in your spot today by going to podcast.saastrannual.com to get my exclusive discount SaaStr AI SF 2026. We'll see you there.

Discover why the future of AI at work is more human than you think. Vinay Gidwaney, Chief Product Officer at OneDigital, shares how treating AI agents as talent rather than technology is changing AI adoption at work. He explains people-first change management, managing AI coworkers, building trust in human AI teams, and why real transformation depends on equity, access, and better decision-making.Key Moments:AI as a Coworker (01:45): Vinay introduces “Ben,” an AI benefits consultant at OneDigital, to illustrate a fundamentally different way of thinking about AI at work. Instead of positioning AI as automation or replacement, he explains how AI coworkers are designed to augment human expertise and support better decision-making.Hiring, Training, and Managing AI Like Employees (04:20): Vinay walks through OneDigital's intern-to-apprentice model for AI, including job descriptions, cultural fit, human managers, and ongoing supervision. He shows how applying HR rigor to AI builds trust, accountability, and clarity while helping employees see AI as part of the team, not a threat.Why AI Projects Fail: The Misguided Focus on Tools over Talent (10:45): Vinay argues that AI fails when treated like a traditional IT rollout. He emphasizes that AI adoption is fundamentally a people and change-management challenge, calling on HR leaders to lead the shift in how humans and AI work together.Recognizing the Limits and Risks of AI Automation (23:10): Vinay explains why fully autonomous AI agents often fall short in knowledge-based organizations. He cautions leaders to be skeptical of automation-first promises and introduces a more realistic model centered on cognition, human oversight, and thoughtful ROI evaluation.The Future of Work in an AI World (38:10):  Vinay reflects on his career and argues that software alone is no longer a defensible moat. He emphasizes speed, insight, services, and human judgment as the true sources of lasting value.Key Quotes:“ If you treat AI like any other technology that you've adopted in your company. It's not going to work out as well as you'd like… It's not a technology thing, it's a people thing.” - Vinay Gidwaney“ AI is a great way to spread human talent in your organization because they mirror what your humans are doing.” - Vinay Gidwaney“AI is talent and you have to treat AI in the same way that you treat the talent within your organization.” - Vinay GidwaneyMentionsHow to Train Your AI ‘Coworker'What are AI agent types? How to choose one for your dataReconfiguring work: Change management in the age of gen AIGuest Bio Vinay Gidwaney is the Chief Product Officer at OneDigital, a national insurance, employee benefits, HR, and financial services company serving 100,000 employers and 10 million families, with over $1B in revenue. He is responsible for defining and executing the technology and AI strategy as the company reinvents the insurance and wealth management industries with innovative products.Previously, Vinay led the technology strategy for CIC Health during one of the largest COVID-19 public health campaigns in U.S. history. Collaborating with public partners, he helped set up award-winning vaccination efforts at iconic locations such as Gillette Stadium and Fenway Park, and at numerous community sites, administering 1.2 million COVID-19 vaccinations in less than seven months.A 2002 winner of the prestigious MIT Technology Review Magazine Top 100 Innovators Under 35 award, Vinay is a proud father to Leela, Niam, Kayvion and Samay. Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

In this episode, Lily Smith and Randy Silver host Anu Jagga‑Narang, a product evangelist at AT&T, to explore premortems — a powerful technique for anticipating product failure before launch. Anu explains how premortems use prospective hindsight to uncover risks early, surface assumptions teams are reluctant to voice, and improve decision quality. The conversation covers practical steps for running premortems, risk classification using tigers, paper tigers and elephants, common pitfalls, and when to revisit the exercise as products evolve. They also examine how emerging AI capabilities influence product risk management — increasing the need for thoughtful planning rather than replacing human insight. This discussion offers product leaders a framework to strengthen strategic thinking, foster psychological safety and equip teams to build with confidence and clarity.Chapters 00:00 Introduction to Premortems01:39 Guest Introduction — Anu Jagga‑Narang02:14 Career Journey into Product05:03 What Is a Premortem?07:04 Framing Failure and Success in Premortems11:02 How to Conduct a Premortem15:04 Voting and Risk Classification17:00 Tigers, Paper Tigers, and Elephants20:22 Assigning Ownership and Actions21:28 When to Run a Premortem23:40 Who Should Participate and Duration25:14 Examples and Surprising Insights28:43 Common Mistakes and Anti‑patterns31:51 AI's Impact on Premortems34:13 Closing Remarks and CreditsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Recorded live at Cloud Connections, Doug Green, Publisher of Technology Reseller News, spoke with Kevin Nethercott, CEO, and Robert Galop, Chief Product Officer at Tresic, following the company's first public debut after operating in stealth mode. Nethercott and Galop described Cloud Connections as the ideal venue for Tresic's introduction to the market, noting strong engagement from CSPs, MSPs, and channel partners eager to understand how AI can be applied practically to communications. Drawing on decades of industry experience, the Tresic team positioned its mission at the intersection of communications, AI, and monetization—helping partners unlock new revenue using assets they already own. At the core of Tresic's offering is the Tresic Intelligence Cloud, a platform designed to treat conversations—across voice, messaging, chat, and social channels—as first-class business data. Rather than delivering generic AI summaries or call detail records, Tresic focuses on transforming unstructured conversational data into actionable intelligence that directly drives business outcomes. Galop explained that recent advances around “beacons” enable conversations to be analyzed in real time and after the interaction concludes. Tresic's After Call Co-Pilot and First Alert Co-Pilot address two critical business questions: what actually happened in a conversation, and what commitments or signals now require action. The platform automatically surfaces follow-ups, obligations, sentiment, and key moments that would otherwise be lost—routing that intelligence directly to the right people inside an organization. By doing so, Tresic effectively closes the gap between communications and systems of record such as CRMs. Every conversation becomes a source of structured actions, alerts, and insights without relying on manual data entry or post-call administration. This gives businesses a 360-degree view of customer interactions while accelerating revenue-generating workflows. Both executives emphasized that Tresic's AI is not generic. Models are trained using partner and customer data, enabling vertical-specific insights that reflect how each business actually operates. This approach allows CSPs and MSPs to differentiate their offerings with intelligence tailored to their customers' industries, rather than one-size-fits-all analytics. In closing, Nethercott and Galop underscored Tresic's partner-first strategy. The company goes to market exclusively through CSPs, MSPs, and channel partners—organizations that already own the customer relationship. Tresic's goal is to help those partners add a new intelligence layer on top of existing services, enabling them to double or even triple revenue without replacing their current platforms. More information about Tresic and its partner-driven AI communications platform is available at https://www.tresic.cloud/.

The top social engineering attacks involve manipulating human psychology to gain access to sensitive information or systems. The most prevalent methods include various forms of phishing, pretexting, and baiting, which are often used as initial entry points for more complex attacks like business email compromise (BEC) and ransomware deployment. How do you control what users click on? Even with integrated email solutions, like Microsoft 365, you can't control what they click on. They see a convincing email, are in a rush, or are simply distracted. Next thing you know, they enter their credentials, approve the MFA prompt—and just like that, the cybercriminals get in with full access to users' accounts. Is there anyway to stop this? Rob Allen, Chief Product Officer at ThreatLocker, joins Business Security Weekly to discuss how ThreatLocker Cloud Control leverages built-in intelligence to assess whether a connection from a protected device originates from a trusted network. By only allowing users from IP addresses and networks deemed trusted by ThreatLocker to get in—phishing and token theft attacks are rendered useless. So, no matter how successful cybercriminals are with their phishing attacks and token thefts—all their efforts are useless now. This segment is sponsored by ThreatLocker. Visit https://securityweekly.com/threatlocker to learn more about them! In the leadership and communications segment, Finance and security leaders are at odds over cyber priorities, and it's harming enterprises, The Importance of Strong Leadership in IT and Cybersecurity Teams, How CIOs [and CISOs] can retain talent as pay growth slows, and more! Show Notes: https://securityweekly.com/bsw-432

The top social engineering attacks involve manipulating human psychology to gain access to sensitive information or systems. The most prevalent methods include various forms of phishing, pretexting, and baiting, which are often used as initial entry points for more complex attacks like business email compromise (BEC) and ransomware deployment. How do you control what users click on? Even with integrated email solutions, like Microsoft 365, you can't control what they click on. They see a convincing email, are in a rush, or are simply distracted. Next thing you know, they enter their credentials, approve the MFA prompt—and just like that, the cybercriminals get in with full access to users' accounts. Is there anyway to stop this? Rob Allen, Chief Product Officer at ThreatLocker, joins Business Security Weekly to discuss how ThreatLocker Cloud Control leverages built-in intelligence to assess whether a connection from a protected device originates from a trusted network. By only allowing users from IP addresses and networks deemed trusted by ThreatLocker to get in—phishing and token theft attacks are rendered useless. So, no matter how successful cybercriminals are with their phishing attacks and token thefts—all their efforts are useless now. This segment is sponsored by ThreatLocker. Visit https://securityweekly.com/threatlocker to learn more about them! In the leadership and communications segment, Finance and security leaders are at odds over cyber priorities, and it's harming enterprises, The Importance of Strong Leadership in IT and Cybersecurity Teams, How CIOs [and CISOs] can retain talent as pay growth slows, and more! Visit https://www.securityweekly.com/bsw for all the latest episodes! Show Notes: https://securityweekly.com/bsw-432

Cara Munnis was wearing an N95 mask while taking care of her daughter with norovirus all night because she had a critical meeting the next day and "I cannot get this thing." She showed up, ran the meeting, and afterward couldn't tell if anyone noticed she was operating on "one brain cell processing everything." Welcome to being a Chief Product Officer and a mom. Here's what most people don't know about the CPO role: it has the shortest tenure of any C-suite position—less than half that of other executives. You're supposed to be "Switzerland," the neutral party among competing stakeholders. But you're constantly telling your C-suite peers—very kindly—why their ideas are going to sink or swim. The real transformation wasn't navigating those politics. It was what happened when Cara's daughter was born seven years ago. "For someone who's led massive technology transformations multiple times, it's very ironic how hard this transition was for me." The evening checkboxes—that sacred 5-8pm window where she prepared for the next day—vanished instantly. It took five years to build a new operating system where she hired without compromise and delegated with her eyes closed. In this conversation, Cara explains why she's "obsessed" with finding the economic denominator, why Conway's Law means your product will mirror your org structure, and why staying close to technology was the best career advice she ever got. After describing her relentless discipline and surgical precision, she deadpans: "I haven't been fired yet, so I dunno, I guess it's okay." This is a masterclass in product leadership that scales, parenting that doesn't apologize, and ruthless prioritization when you're scraping for minutes in your day. Key Takeaways: How to choose the right ladder to climb—make career decisions based on intentionality, not just opportunity or speed How to turn constraints into leadership advantages—use the pressure of working parenthood to force yourself to hire without compromise and delegate with confidence How to stay close to technology in any role—even as a non-technical leader, understanding architecture helps you defend budgets, win deals, and articulate competitive advantages How to shift your communication style as you move into executive roles—listen more, ask questions even when you know the answer, and bring others along instead of leading with your opinion How to design org structures that create better products—use Conway's Law (products mirror internal communication structures) to intentionally build teams that will produce the outcomes you want About the Guest: Cara Munnis is Chief Product Officer at Care Lumen and Operating Partner at Newfire Global Partners, bringing over 15 years of healthcare technology product leadership to organizations navigating the intersection of clinical outcomes and business results. She spent six years at Amwell advancing from Senior Director to VP of Product Management, previously served as Head of Product for Digital Health at Blue Shield of California, and held leadership roles at Iora Health and Best Doctors. With a pre-med degree from College of the Holy Cross and an MBA from Bentley University, Cara is Pragmatic Marketing Certified – Level III and known for her ability to balance strategic product vision with rigorous execution while fostering collaborative team environments. Chapters [Placeholder for Chapters] Guest & Host Links Connect with Laurie McGraw on LinkedIn Connect with Cara Munnis on LinkedIn Connect with Inspiring Women Browse Episodes | LinkedIn | Instagram | Apple | Spotify

In this episode, I speak with Jessica Hall. Jess is the Chief Product Officer at Just Eat Takeaway, a global leader in the on-demand delivery space. With a professional pedigree that includes leadership roles at UK retail giants like Tesco, Argos, and Sainsbury's, Jess brings a wealth of experience in navigating complex, high-stakes consumer environments. Our conversation delves into the "big idea" of managing a massive three-sided marketplace, balancing the needs of consumers, partners, and couriers while transitioning from a food-centric brand to an "everything delivered" platform. We cover a lot, including: Navigating the Three-Sided Marketplace - Jess describes the Just Eat Takeaway product as a complex ecosystem connecting 60 million active customers with nearly 400,000 partners and a vast network of couriers. The core insight here is that the "product" isn't just an app; it is the seamless orchestration of these three distinct groups, where a failure in one branch inevitably disrupts the value for the others. Scaling Global Platforms with Local Nuance - Despite operating a global tech platform, Jess emphasises the importance of "optionality" to respect regional differences, from currency formatting to cultural preferences like cash usage. This approach allows the company to maintain a unified technical infrastructure while remaining flexible enough to adapt when a specific market, like the UK or Canada, leads the way in new category demands like grocery delivery. The Power of Customer Closeness - Moving beyond data and reports, Jess advocates for getting "on the ground" to talk to couriers and visit partner restaurants. By understanding the physical realities, such as a busy kitchen staff finding a feature too cumbersome to use during peak hours, product leaders can solve real-world friction that data trends alone might overlook. Cultivating Dual-Track Career Paths - Recognising that not every brilliant product mind wants to manage people, Jess champions the value of senior Individual Contributor roles. She highlights that technical and strategic mastery is just as vital as people management, and providing high-level growth opportunities for ICs ensures the organisation retains its most creative and experienced problem solvers. Leading Through Influence and Commerciality - Jess argues that the best product leaders act as "first-rate business partners" rather than just a bridge between engineering and the business. By focusing on "win-win" outcomes and deeply understanding commercial metrics like order volumes and market trends, product teams earn the credibility needed to influence strategy at the highest levels. Check out Just Eat Takeaway Check out Just Eat Takeaway's website: https://justeattakeaway.com, or their careers page: https://careers.justeattakeaway.com. Connect with Jess You can connect with Jess on LinkedIn: https://www.linkedin.com/in/jessicalrhall.  

It has been said that we don't have “big data” in healthcare, but instead a large amount of “small data.”In this episode, Halle speaks with Kyle Armbrester, CEO of Datavant and former CEO of Signify Health (acquired for $8B), about why healthcare data still moves the way it did decades ago and what it will take to modernize it at scale. Kyle reflects on building and leading large health tech companies and explains how fixing data flow could reduce administrative waste, improve security, and make care easier for patients and providers alike.We cover:Why healthcare billing still happens after the fact and how that fuels administrative wasteHow missing data standards led to fax-based workflows and brittle systemsWhy healthcare data is such an attractive target for cyberattacksHow clinical data can be shared digitally without being owned or resoldLeadership lessons from scaling companies through IPOs and acquisitions—About our guest: Kyle Armbrester is Chief Executive Officer of Datavant, a healthcare data platform company with a mission to make the world's health data secure, accessible, and actionable. Datavant operates the largest and most diverse health data exchange in the U.S., connecting more than 70 percent of the 100 largest health systems, all U.S. payers, and 300 plus real world data partners.Previously, Kyle served as CEO of Signify Health, where he led more than 200 percent revenue growth, took the company public in 2021, and guided its acquisition by CVS Health in 2023 for approximately $8 billion. He later served on the CVS Health executive management team, overseeing healthcare delivery strategy and interoperability.Earlier in his career, Kyle was Chief Product Officer and Head of Corporate Development at athenahealth, where he helped scale revenue from $320 million to $1.2 billion and launched the company's partnership marketplace. Kyle has served on multiple healthcare boards and holds an MBA and AB from Harvard University.—Chapters:00:01:20 Introduction to Kyle Armbrester and his journey in healthcare00:03:58 The impact of Athena Health on healthcare innovation00:06:20 Datavant: Revolutionizing health data interoperability00:08:15 The role of Datavant in reducing administrative burden00:12:20 Understanding Datavant's value proposition across stakeholders00:14:00 Consumer products and data accessibility at Datavant00:18:25 The scale and impact of Datavant in healthcare00:19:35 Cybersecurity challenges in healthcare data management00:23:57 Bridging the gap in healthcare regulations00:26:13 Unlocking the value of untapped healthcare data00:29:25 Challenges of value-based care models00:33:23 The reality of being a CEO in healthcare00:37:00 Navigating IPOs vs. Acquisitions00:39:44 Innovating healthcare incentives for better outcomes—Pre-order Halle's new book, Massively Better Healthcare.—

The growing importance of OT security, highlighting overlooked risks in critical infrastructure, legacy systems, and supply chains. Through real-world examples, Eric Durr, Chief Product Officer at Tenable, shows why OT security differs from IT, emphasizing visibility, resilience, and risk prioritization to protect safety, operations, and business continuity.  

In this episode of The Product Experience, host Randy Silver talks with Cristina Bustos, Product Manager and team lead at Swiss AviationSoftware, about her experience launching a native mobile application in one of the most regulated and high‑stakes industries in the world: commercial aviation.Cristina recounts how she moved from business analysis into product leadership and then navigated a gruelling product development process during the pandemic. Her team faced the dual challenge of winning over both paying customers and aviation regulators to replace paper‑based cockpit workflows with a real‑time digital solution.Chapters0:00 | Introduction and personal background 2:34 | Problem framing: launching a mobile app in aviation 4:00 | Winning founding customers before building code 6:10 | Consensus across customers and regulators 9:00 | Involving actual pilots in design 10:00 | Redesigning workflow not just digitising it 14:15 | Scope control and prioritisation 17:16 | Regulatory engagement and approval strategy 19:49 | A hackathon that wasn't a silver bullet 21:06 | Reflections: what she would do differently 25:22 | Balancing iteration with regulatory discipline 28:21 | Triple validate in the real world 29:53 | Signals of success and business impactOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In "Beyond the Rate: Why Accuracy, Transparency and Context Matter", Joe Lynch and Dawn Salvucci-Favier, President, Intelligence, at Triumph, discuss how accuracy, transparency, and network connectivity are the new drivers for precision and confidence in the logistics industry. About Dawn Favier Dawn Salvucci-Favier serves as President, Intelligence, at Triumph following the acquisition of Greenscreens.ai in May 2025. She brings more than 30 years of leadership experience in transportation management and logistics technology. Prior to joining Triumph, Ms. Salvucci-Favier served as Chief Executive Officer and Chief Product Officer of Greenscreens.ai, a dynamic pricing infrastructure solution for the logistics industry. Throughout her career, she has led global product strategy and management at several major transportation management system (TMS) providers, including Manugistics, JDA Software, Shippers Commonwealth, RedPrairie (now Blue Yonder), and 3Gtms. In these roles, Ms. Salvucci-Favier developed and executed strategies that delivered industry-leading technology solutions to the logistics market. Earlier in her career, Ms. Salvucci-Favier held leadership roles in logistics operations, including Director of Logistics Services at NFI Interactive Logistics. She began her career in inbound transportation management at Staples, Inc. and The TJX Companies. About Triumph Triumph is a financial and technology company specializing in payments, factoring, intelligence, and banking. The company is pioneering innovative solutions within the transportation industry, delivering unmatched precision, secure and transparent transactions, and enhanced working capital to its customers through the Triumph brand. Driven by the Triumph Network—a platform dedicated to modernizing and simplifying freight transactions—Triumph empowers its customers to Transact Confidently. Key Takeaways: Beyond the Rate: Why Accuracy, Transparency and Context Matter In "Beyond the Rate: Why Accuracy, Transparency and Context Matter", Joe Lynch and Dawn Salvucci-Favier, President, Intelligence, at Triumph, discuss how accuracy, transparency, and network connectivity are the new drivers for precision and confidence in the logistics industry. The Convergence of Finance and Intelligence: The acquisition of dynamic pricing infrastructure expert Greenscreens.ai by the financial and technology company Triumph highlights a critical shift: the future of transportation is driven by combining secure financial transactions with AI-powered market intelligence for unmatched precision. Accuracy is the New Rate: Relying on static or historical rates is no longer sufficient. Accuracy in pricing requires a real-time, dynamic pricing infrastructure (Greenscreens.ai's specialty) to minimize risk, ensure profitability, and provide a true competitive advantage "Beyond the Rate." Transparency Builds Trust (and Capital): As emphasized by the Triumph Network, Transparency in freight transactions—through secure and precise operations—is essential. This level of clarity fosters trust among partners and directly results in enhanced working capital for customers. The Power of 30-Year Experience: Dawn Salvucci-Favier's three decades of leadership across major Transportation Management System (TMS) providers (like JDA, Blue Yonder, and 3Gtms) and logistics operations provide the unique operational perspective needed to build technology that truly solves the industry's biggest pain points. 'Contacts' is Now 'Network': The traditional value of personal Contacts is being amplified by robust digital networks. The Triumph Network exemplifies this evolution, acting as the essential platform to modernize and simplify the complex interactions and transactions between all parties in the freight ecosystem. Technology Must Deliver Financial Outcomes: Dawn's career trajectory, from logistics operations to leading product strategy, underscores that successful logistics technology must move beyond simple workflow management and deliver concrete financial benefits, such as better pricing precision and optimized working capital. The Holistic Differentiator: The ultimate competitive edge is no longer achieved by focusing on a single metric (like the lowest rate). It is the strategic and integrated combination of technological Accuracy, financial Transparency, and deep industry Contacts (human and digital) that allows companies to "Transact Confidently." Learn More About Beyond the Rate: Why Accuracy, Transparency and Context Matter Dawn Salvucci-Favier | Linkedin  Triumph | Linkedin The latest announcement of Triumph's Intelligence offering Triumph Financial to Acquire Greenscreens.ai What is Dynamic Pricing with Dawn Salvucci Favier Faster, Better Freight Quotes with Dawn Salvucci-Favier The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

In this episode of the Shift AI Podcast, Arnab Bose, Chief Product Officer at Asana, joins host Boaz Ashkenazy to explore how artificial intelligence is transforming the way teams collaborate and get work done. Bose shares his journey to becoming CPO at Asana and the company's ambitious vision for human-AI collaboration, including their groundbreaking AI Teammates and AI Studio products.From the early days of smartphones reshaping work behavior to today's AI agents that can automate the "toil aspects" of project management, Bose offers a compelling look at where workplace productivity is heading. The conversation dives into how Asana is building a structured approach to work that enables AI agents to seamlessly collaborate alongside human teammates, what customers are actually asking for when it comes to AI tools, and how to build defensible enterprise products through security, governance, and simplicity. If you're interested in understanding how AI is moving beyond individual productivity gains to transform entire team workflows, what it takes to build competitive moats in enterprise software, and what the future holds for managing AI agents in the workplace, this episode offers invaluable insights from a product leader at the forefront of the AI-powered future of work.Chapters[00:00] Journey to Asana: Embracing AI Collaboration[06:22] Transformations in Work: AI's Impact on Productivity[11:50] Asana's Vision: Human and AI Collaboration[17:26] Industry Insights: Customer Needs and AI Adoption[22:25] Building a Moat: Strategies for Competitive Advantage[25:26] Future Predictions: The Evolution of Work and AIConnect with Arnab BoseLinkedIn: https://www.linkedin.com/in/abosesf/Connect with Boaz AshkenazyLinkedIn: https://linkedin.com/in/boazashkenazyEmail: info@shiftai.fm

What's coming in 2026 for Azure? Richard chats with CVP and Chief Product Officer for Azure, Jeremy Winter, about the announcements at Ignite and what we can expect in Azure over the next year. Jeremy talks about new features for migrating workloads to Azure, creating more reliable application implementations, the vast array of AI-related technologies being released, and more! The conversation also digs into the new data centers being built all over the world, and how they are becoming more efficient with resources.LinksAzure CopilotAzure SRE AgentAzure Resiliency AgentAzure MigrateKubernetes FleetAzure HorizonDBAzure Red Hat OpenShiftAzure FairwaterRecorded December 3, 2025

In this episode of The Product Experience, host Lily Smith speaks with veteran product leader Sean Flaherty about a question at the heart of modern product management: how do you influence without authority? Drawing from behavioural science and decades of experience building products and teams, Sean outlines a framework based on self‑determination theory — the modern science of intrinsic motivation.Through the lens of autonomy, competence and relatedness, Sean explains why traditional command‑and‑control leadership undermines creativity and accountability. He shows how true autonomy is structured freedom, how competence is demonstrated through behaviour, and how relatedness builds trust and advocacy among teams and users. Along the way he reframes accountability as something teams hold themselves to, not something enforced by fear, and discusses how leaders can help teams grow, adapt and thrive in a world of constant change.Chapters00:00 — Introduction & central question01:30 — Guest background04:45 — State of leadership today06:10 — Intro to intrinsic motivation08:40 — The “code” of motivation12:28 — Autonomy in teams17:11 — Competence and product work20:30 — Observable behaviour and growth paths23:10 — Adaptability and learning culture24:25 — Accountability misunderstood27:04 — Accountability spectrum31:21 — Addressing negative behaviour36:19 — AI and leadership change38:01 — Leadership trends todayKey Takeaways— Motivation is scientific, not abstract— Product leaders need to understand the science of intrinsic motivation — not just processes or tools — to influence without authority and achieve sustainable outcomes.— Three core motivators drive behaviourAutonomy: people need meaningful choice, not chaos or micro‑managementCompetence: motivation increases when people feel capable and are supported to growRelatedness: connection and shared purpose power trust, loyalty and advocacy— Autonomy is structured freedom: Autonomy is not “do whatever you want”. It's about balancing freedom with guidance so teams can be creative but not lost.— Competence is observed in behaviour, not checklists: Real competence shows up in behaviour — what people do — not just knowledge or titles.— Accountability emerges, not enforced: Traditional accountability relies on fear and external control. In contrast, self‑accountability arises when goals are meaningful and environments allow peopleOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Send us a textWe're joined by Ron Brill, President and Chairman of the Board, and Kris Johnson, Chief Product Officer of Anglepoint, a global leader in software asset management. From their startup origins to tackling massive compliance challenges, we'll dive into the world of SAM, licensing, and what the future holds for optimizing IT assets – a conversation essential for anyone in this space.⏱️ Timestamps:01:38 Meet Ron Brill and Kris Johnson05:32 Deciding on Startup Roles07:32 The Ah-Ha Founding of Anglepoint12:03 Largest Challenges13:03 One Word to Encapsulate Anglepoint16:23 Anglepoint's Differentiation21:03 Gartner's Leadership Quadrant23:50 Licensing Skills25:17 Difficult Licensing Scenarios28:11 Clients Biggest Compliance Issues31:12 Unique Technology33:19 The Infamous Audit37:26 Trends in SAM41:40 Systems-based Token Consumption43:17 SAM Advice47:03 Anglepoint in 3 to 5 Years48:38 For Fun49:53 Right TalentConnect with our guests:LinkedIn: linkedin.com/in/ronbrillLinkedin.com/in/johnsonkristianWebsite: https://www.anglepoint.com/Want to be featured as a guest on Making Data Simple? Reach out to us at almartintalksdata@gmail.com and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

Send us a textWe're joined by Ron Brill, President and Chairman of the Board, and Kris Johnson, Chief Product Officer of Anglepoint, a global leader in software asset management. From their startup origins to tackling massive compliance challenges, we'll dive into the world of SAM, licensing, and what the future holds for optimizing IT assets – a conversation essential for anyone in this space.⏱️ Timestamps:01:38 Meet Ron Brill and Kris Johnson05:32 Deciding on Startup Roles07:32 The Ah-Ha Founding of Anglepoint12:03 Largest Challenges13:03 One Word to Encapsulate Anglepoint16:23 Anglepoint's Differentiation21:03 Gartner's Leadership Quadrant23:50 Licensing Skills25:17 Difficult Licensing Scenarios28:11 Clients Biggest Compliance Issues31:12 Unique Technology33:19 The Infamous Audit37:26 Trends in SAM41:40 Systems-based Token Consumption43:17 SAM Advice47:03 Anglepoint in 3 to 5 Years48:38 For Fun49:53 Right TalentConnect with our guests:LinkedIn: linkedin.com/in/ronbrillLinkedin.com/in/johnsonkristianWebsite: https://www.anglepoint.com/Want to be featured as a guest on Making Data Simple? Reach out to us at almartintalksdata@gmail.com and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.

My guest on this week's episode of the podcast is Francesco D'Orazio, the President and Chief Product Officer at Pulsar, an audience intelligence and insights platform. The topic of our conversation is the use of AI to develop an understanding of a product's existing audience for feature planning, marketing, and optimization. Among other things, we discuss:How AI is being applied to audience development and audience insights currentlyThe difference between audience analysis for existing users and audience analysis for advertising targeting, and whether these two use cases convergeHow a team should balance efforts across optimizing a product for an existing audience versus optimizing the product to onboard new, previously unserved audiencesWho in an organization typically owns audience insights, and whether that's optimalHow audience insights combine with user-level personalizationThanks to the sponsors of this week's episode of the Mobile Dev Memo podcast:⁠⁠INCRMNTAL⁠⁠⁠. True attribution measures incrementality, always on.Xsolla⁠. With the Xsolla Web Shop, you can create a direct storefront, cut fees down to as low as 5%, and keep players engaged with bundles, rewards, and analytics.⁠Branch⁠. Branch is an AI-powered MMP, connecting every paid, owned, and organic touchpoint so growth teams can see exactly where to put their dollars to bring users in the door and keep them coming backInterested in sponsoring the Mobile Dev Memo podcast? Contact ⁠⁠Marketecture⁠⁠.The Mobile Dev Memo podcast is available on:YouTubeApple PodcastsSpotify

In this Omni Talk Retail episode, recorded live from NRF 2026 at Vusion's booth, Todd Garner, Chief Product Officer at Sam's Club, joins Anne Mezzenga and Chris Walton to share how Scan & Go has become a defining pillar of the Sam's Club member experience and what's coming next as agentic AI reshapes shopping. With Scan & Go now approaching 40% member adoption and nearing its 10-year anniversary, Sam's Club is using its limited SKU, membership-based model to reduce friction, shorten the distance between intent and purchase, and unlock new personalized, agent-driven experiences. Todd explains why mobile-first shopping, curated assortments, and AI-powered insights give Sam's Club a unique advantage and how all of it ladders back to engagement, renewal, and loyalty. Key Topics covered: -Scan & Go nearing 40% adoption and what's driving member usage -Why membership engagement and renewal matter more than individual feature metrics -How Scan & Go fits into a broader frictionless shopping ecosystem -Why limited SKUs make agentic shopping more powerful, not less -Using mobile-first experiences to shorten intent-to-purchase -The role of AI in merchandising, discovery, and personalized insights -How Sam's Club thinks about product, associate tools, and member experience together -What Todd is most excited to deliver next as Scan & Go approaches its 10-year milestone -Stay tuned to Omni Talk Retail for continued coverage from NRF 2026, and stop by Vusion booth #4921 to say hello. #NRF2026 #SamsClub #ScanAndGo #RetailAI #AgenticAI #MembershipRetail #RetailTechnology #OmniTalk #RetailInnovation

We are live from the Gartner IAM Summit 2025 in Grapevine, Texas! In this episode, we welcome back Sarah Clark, now the Chief Product Officer and GM of North America at Hopae. Sarah shares her journey from Mastercard to buying rainforests in Costa Rica and rescuing dogs, before diving deep into the world of digital identity infrastructure. We discuss connecting government-issued digital IDs with the private sector to combat fraud and improve user experiences. Sarah breaks down the differences in global adoption, highlighting why the EU is leading the charge with upcoming mandates and how countries like Brazil and India are scaling their programs. We also explore the state of mobile driver's licenses in the US, the potential for age verification and workforce management use cases, and whether the US can catch up to the rest of the world. Plus, we wrap up with a heartfelt conversation about dog rescue and the challenges of pet adoption.Connect with Sarah https://www.linkedin.com/in/sarahmclark/Connect with us on LinkedIn:Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/Visit the show on the web at http://idacpodcast.comTimestamps00:00:00 - Intro: Live from Gartner IAM Summit 202500:01:25 - Introducing Sarah Clark and her journey to Hopae00:03:00 - What is Hopae and the vision for digital identity infrastructure?00:04:19 - Why governments are moving toward digital IDs (186 countries!)00:05:32 - Solving the fraud crisis with government-issued credentials00:07:05 - The benefits: Security, efficiency, and inclusion00:08:52 - Global adoption curves: India, Philippines, and Brazil00:10:48 - The EU vs. US: Who is winning the digital ID race?00:14:04 - eIDAS 2.0 mandates and the intermediary role00:17:03 - Future trends: Age verification, Fintech, and stablecoins00:19:54 - Workforce management and "Know Your Employee"00:21:28 - Sarah's passion project: Rainforest preservation and dog rescue00:25:35 - Closing thoughts on the future of identityKeywordsIDAC, Identity at the Center, Jeff Steadman, Jim McDonald, Sarah Clark, Hope, Digital Identity, Digital Wallets, Mobile Driver's License, mDL, eIDAS 2.0, Identity Verification, Fraud Prevention, KYC, Verifiable Credentials, Gartner IAM Summit, Digital Infrastructure, Biometrics, Age Verification

In this episode of the Wharton FinTech Podcast, Jackson Ellis sits down with Cindy Turner, Chief Product Officer at Worldpay, to explore what it takes to build and prioritize products at one of the world's largest payment processors. Cindy shares her unconventional path into payments, lessons from leading product at companies like Visa, JP Morgan, PayPal, and Braintree, and how Worldpay operates across 185+ countries and trillions of dollars in annual volume. The conversation dives into AI's growing role in payments, the rise of agentic commerce, shifting liability models, and how global processors compete and evolve in an increasingly complex fintech landscape.

In this episode of The Defiant Podcast, Chris Storaker sits down with Alex Garn, Chief Product Officer at Borderless, to unpack how stablecoins are quietly transforming cross-border payments — and what it actually takes to move money at scale across jurisdictions.Alex walks through Borderless' role as an orchestration layer for global on- and off-ramps, why the company stays out of the flow of funds, and how a single API can replace dozens of fragmented integrations across local regulators, liquidity providers, and banking partners.We explore why stablecoins are moving beyond trading and DeFi collateral into real-world enterprise payments, where they already outperform legacy rails on settlement speed, transparency, and custody — especially across emerging market corridors like Latin America and Southeast Asia.The conversation also digs into the hard parts: liquidity constraints by corridor, KYC and compliance friction, why US–EU payments still favor SWIFT, and whether incumbents like Visa, Mastercard, and SWIFT are more likely to be disrupted or to acquire their way into the future.Finally, Alex shares his outlook on regulatory clarity post-GENIUS, the coming wave of corporate stablecoin adoption, and why distribution — not branding — will determine which stablecoins ultimately win.00:00 — Intro: Alex joins The Defiant Podcast01:30 — From DeFi & data science to stablecoin payments04:10 — What Borderless does: orchestration vs custody07:10 — Why cross-border on/off-ramps are still fragmented10:00 — Stablecoins beyond DeFi: real enterprise payment use cases12:45 — Treasury management, payouts, and B2B adoption15:30 — Liquidity realities: when $10M+ stablecoin payments work18:10 — Why US → Latin America leads stablecoin adoption20:30 — Where stablecoins don't win (yet): US–EU & SWIFT22:50 — KYC as the biggest bottleneck in crypto payments26:00 — Self-custody, bank risk, and corporate treasuries29:30 — Stablecoins vs SWIFT: speed, cost, and settlement33:00 — Visa, Mastercard, SWIFT, and the M&A race36:40 — Regulation after GENIUS and global spillover effects39:40 — What enterprise adoption looks like in the next 2–3 years42:30 — Stablecoin fragmentation, liquidity, and consolidation45:00 — Closing thoughts: what excites Alex most about the future

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Making healthcare access as simple as booking a table? Almost. In this episode, David Dyke, Chief Product Officer at Relatient, discusses how intelligent patient access is revolutionizing the healthcare experience. He explains why healthcare is far more complex than everyday consumer services and how Relatient uses organizational intelligence to streamline patient interactions across multiple channels. He dives into Dash, their platform that integrates with EMRs and practice systems, and shows how voice AI reduces repetitive tasks while guiding patients efficiently. Dyke emphasizes the importance of balancing automation with human touch to improve workflow and patient satisfaction. Tune in to hear how Relatient is simplifying healthcare access for patients and providers alike! Resources Connect with and follow David Dyke on LinkedIn. Follow Relatient on LinkedIn and explore their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Real-time transparency between payers and providers is becoming one of the most transformative levers in the healthcare industry. In this episode, Madhu Pawar, Chief Product Officer at Optum, discusses how her team is tackling the long-standing inefficiencies buried in today's claims processes. She explains how Optum Real connects payers and providers through a real-time multi-party hub, uses AI to interpret contracts and encounter data, and equips providers with AI-first workflows that dramatically reduce denials, rework, and confusion for patients. Madhu also highlights early pilot results with Allina Health, demonstrating improvements in both patient experience and operational accuracy. She shares why 84% of first-time denied claims are avoidable, why eliminating that friction is at the core of Optum's mission, and why value-based care will benefit enormously from real-time intelligence. Looking ahead, Madhu outlines a bold vision in which real-time payment flows, AI-enabled clinical insights, and improved data exchange reshape the entire system's operations. Tune in and learn how real-time transformation could redefine healthcare's future! Resources Connect with and follow Madhu Pawar on LinkedIn. Follow Optum on LinkedIn and visit their website!

The backbone of the economy is feeling both confident and squeezed, and we wanted to get specific about what actually helps. In this episode I sit down with Shruti Patel, Chief Product Officer for Business Banking at U.S. Bank, to unpack fresh small business data and the concrete tools that turn payments into faster cash, lighter admin, and clearer decisions.We start with the Small Business Perspective survey: high optimism paired with pressure from inflation, tariffs, and supply chain uncertainty. Shruti explains why access to working capital and lower operating costs remain top priorities, and how owners are already using AI to sharpen marketing, streamline service, and simplify back office tasks. From there, we dig into U.S. Bank's strategy shift from methods of payment to jobs to be done - bundling what matters so owners can open, accept, pay, and reconcile without the swivel-chair fatigue.You'll hear how Business Essentials merges a no-fee operating account with Elavon acquiring, a free mobile reader, and same-day funds to ease cash flow. We explore Cashflow Central for bill pay across card, ACH, and e-check, plus embedded payroll via Gusto that replaces separate subscriptions many owners used to carry. Shruti also walks through spend management tied to small business cards, giving real-time controls and visibility. Looking ahead, we separate signal from noise on stablecoins, tokenized deposits, and agentic commerce, and we map where AI will make an impact in 2026 - faster underwriting, smarter support, and fewer steps for the jobs that happen every day.If you run a small business or build for them, this conversation lays out a practical blueprint: consolidate workflows, shorten time to cash, and adopt AI where it saves hours, not just headlines. 

What happens when the systems we rely on every day start producing more signals than humans can realistically process, and how do IT leaders decide what actually matters anymore? In this episode of Tech Talks Daily, I sit down with Garth Fort, Chief Product Officer at LogicMonitor, to unpack why traditional monitoring models are reaching their limits and why AI native observability is starting to feel less like a future idea and more like a present day requirement. Modern enterprise IT now spans legacy data centers, multiple public clouds, and thousands of services layered on top. That complexity has quietly broken many of the tools teams still depend on, leaving operators buried under alerts rather than empowered by insight. Garth brings a rare perspective shaped by senior roles at Microsoft, AWS, and Splunk, along with firsthand experience running observability at hyperscale. We talk about how alert fatigue has become one of the biggest hidden drains on IT teams, including real world examples where organizations were dealing with tens of thousands of alerts every week and still missing the root cause. This is where LogicMonitor's AI agent, Edwin AI, enters the picture, not as a replacement for human judgment, but as a way to correlate noise into something usable and give operators their time and confidence back. A big part of our conversation centers on trust. AI agents behave very differently from deterministic automation, and that difference matters when systems are responsible for critical services like healthcare supply chains, airline operations, or global hospitality platforms. Garth explains why governance, auditability, and role based controls will decide how quickly enterprises allow AI agents to move from advisory roles into more autonomous ones. We also explore why experimentation with AI has become one of the lowest risk moves leaders can make right now, and why the teams who treat learning as a daily habit tend to outperform the rest. We finish by zooming out to the bigger picture, where observability stops being a technical function and starts becoming a way to understand business health itself. From mapping infrastructure to real customer experiences, to reshaping how IT budgets are justified in boardrooms, this conversation offers a grounded look at where enterprise operations are heading next. So, as AI agents become more embedded in the systems that run our businesses, how comfortable are you with handing them the keys, and what would it take for you to truly trust them? Useful Links Connect with Garth Fort Learn more about LogicMonitor Check out the Logic Monitor blog Follow on LinkedIn, X, Facebook, and YouTube. Alcor is the Sponsor of Tech Talks Network

Pete Shalek, founder of Valerie Health, is a multi-time healthcare entrepreneur who previously founded Joyable in 2013 (one of the earliest digital mental health platforms) and served as Chief Product Officer at AbleTo and Stellar Health. Pete discusses why AI in healthcare needs to move beyond selling software tools to actually doing the work for providers. He shares hard-won lessons from a decade in digital health, including why the shift to quality-based care in behavioral health has been surprisingly slow and why Joyable's therapist-free model was ahead of its time relative to payment models. The conversation covers Valerie's approach of building an AI front office that handles referrals, scheduling, and intake for independent medical practices without requiring them to learn new software, achieving 3-4 week implementations and 5-7% conversion lifts. Pete explains the technical challenges of structuring unstructured healthcare data with 100% accuracy, the strategic choice to own operations end-to-end rather than just provide tools, why referrals are the perfect wedge product as the most upstream data point, and his evolving views on how quickly AI will impact the gray area between administrative and clinical work. Throughout, he emphasizes the importance of meeting healthcare where it is (turning faxes into structured data rather than trying to force system-wide transformation) and building for today's payment models while working toward a bigger vision. (0:00) Intro(0:52) Pete's Journey in Digital Health(1:45) Challenges in Behavioral Health(3:38) Valerie Health: An AI Front Office(4:47) Valerie's Unique Approach to Software(6:16) Customer-Centric Solutions(8:38) Data and AI in Healthcare(10:19) Building a Successful Health Tech Company(13:19) Future of AI in Healthcare(16:16) Operational Challenges and Solutions(28:57) Pricing and Value Delivery(30:12) Quickfire Out-Of-Pocket: https://www.outofpocket.health/

In this episode of The Product Experience, Mariah (Executive Director of Product at The Atlantic) discusses the often-vague transition from being a great Product Manager to becoming an effective manager of people. Drawing on her background as a journalist, Mariah explores how empathy and storytelling translate into product leadership. She deep-dives into using the Reforge PM Competency Model to remove subjectivity from performance reviews, fostering growth through "Development Conversations," and integrating AI into the PM workflow without losing the human touch.Chapters[0:00] The Pitfalls of People Management[1:15] Mariah's Origin Story: From Journalism to Product[3:24] Product Goals at The Atlantic[4:14] Transferable Skills from Journalism[6:08] The Evolution of the News Product Industry[8:40] Why Product Leaders Struggle with Management[13:12] The Reforge Competency Framework[15:13] Running 6-Week Development Conversations[21:20] Linking Development to Pay and Promotions[22:58] Managing the Human Element of Performance[26:12] Addressing Burnout and Imposter Syndrome[28:58] Upskilling Teams in the Era of AI[31:40] AI Disruption in the News Industry[33:01] Closing and ResourcesKey Takeaways— Journalism as a Product Foundation: Skills like active listening, asking the "question behind the question," and storytelling are directly transferable to discovery and stakeholder management.— The "Liking" Trap: Effective management isn't about being liked; it is about challenging your team. Radical transparency often leads to more long-term gratitude than avoiding uncomfortable conversations.— Structured Development: Using a competency framework turns vague performance evaluations into objective, actionable growth plans.— The 6-Week Pulse: Dedicated "Development Conversations" every six weeks help track progress and adjust goals in real-time, far beyond the utility of an annual review.— Protecting Focus: "Focus Fridays" (no-meeting days) are essential for PMs to escape the "weeds" and execute high-value work.Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

"Sales is an outcome, not a goal. It's a function of doing numerous things right." – Jill Konrath Check Out These Highlights:  I love how this quote blends the dynamics of selling through service with AI to personalize our approach to meeting clients' needs more quickly and with greater precision. When I started my career 42 years ago, we had no internet, and computers were pretty lame, used only for order-taking. Long gone are the days of using index cards and Pendaflex folders for my follow-up.  Change is good when we leverage it to save time and deliver better results.  Now more than ever, salespeople need to do numerous things correctly, including being well-versed in AI use throughout their entire sales process.  About Artem Koren: Artem is the Co-founder and Chief Product Officer of Sembly AI, a leading platform that transforms conversations into actionable intelligence for teams. With a background in systems engineering, product leadership, and enterprise consulting, Artem specializes in building AI that enhances how people work—not replaces them. He's passionate about human-centered AI, meeting intelligence, and the future of collaborative workflows. How to get In Touch with Artem Koren: Website:   https://www.sembly.ai/ Email:  artem@sembly.ai Stalk me online! LinkTree: https://linktr.ee/conniewhitman   Subscribe to the Changing the Sales Game Podcast on your favorite podcast streaming service or YouTube.  New episodes are posted every week - listen as Connie delves into new sales and business topics, or addresses problems you may have in your business.

How do you take a free language app and turn it into a multi billion juggernaut that users are literally addicted to?In this episode of TruthWorks, Jessica and Patty sit down with Cem Kansu, the Chief Product Officer at Duolingo. Cem has spent nearly a decade architecting the product strategy that grew Duolingo from a struggling startup into the world's #1 education app.This isn't just a conversation about "product-market fit." It's a raw look at the operational culture required to run thousands of A/B tests a year without losing your soul. Cem pulls back the curtain on Duolingo's famous "unhinged" marketing, the reality of managing a "freemium" model that actually makes money, and why they decided to make their AI mascot, Lily, a depressed teenager.Key topics discussed include:The "Mini-CEO" Mindset: Why Duolingo empowers product managers to run their own P&Ls and how that changes the culture of accountability.Monetization vs. Mission: The hard conversations and trade-offs involved in making money while keeping the core product free for millions.The Truth About Gamification: How to use streaks, leaderboards, and "passive-aggressive" notifications to drive retention without burning out your team (or your users).Hiring for Taste: Why data is critical, but product intuition is what actually builds a brand people love.Navigating the AI Shift: How Duolingo is integrating GenAI to teach effectively, not just efficiently.Whether you are scaling a product team or trying to build a culture that embraces experimentation, Cem offers a transparent look at the machinery behind the owl.

In this episode of the Shift AI Podcast, Eilon Reshef, Co-founder and Chief Product Officer at Gong, joins host Boaz Ashkenazy to explore how artificial intelligence is revolutionizing revenue operations and transforming the future of sales teams. Reshef shares the decade-long journey of building Gong from a data-driven conversation platform into what they call an "AI OS for Revenue Teams," serving Fortune 10 companies and pioneering the use of AI in go-to-market workflows.From capturing customer conversations to deploying AI agents that can automate mundane tasks, Reshef offers a compelling vision of where sales productivity is heading. The conversation delves into how AI is making revenue teams more efficient and effective, the transformation of traditional sales roles, and why the biggest shift isn't just in technology but in how quickly organizations can execute and adapt. If you're interested in understanding how enterprise AI is moving beyond hype to deliver measurable productivity gains, how unstructured data creates competitive advantages, and what the future holds for revenue professionals in an AI-driven world, this episode offers invaluable insights from someone building the infrastructure that's reshaping B2B sales.Chapters[00:00] Introduction and Welcome[02:15] Eilon's Background and Journey to Gong[05:30] The Origin Story: Starting Gong 10 Years Ago[08:45] First and Worst Jobs[11:00] The ChatGPT Moment and AI Acceleration[14:30] Gong's Unfair Advantage with Unstructured Data[17:00] Three Pillars of AI Transformation[21:15] The Rev Ops Revolution[24:00] Enabling Sales Teams with AI[27:30] What's Hype vs. Reality in AI for Revenue[31:00] The Future of Sales Roles and Team Structure[33:45] The Platform Strategy and Integrations[36:30] Security and Trust in Enterprise AI[39:00] Gong's Growth Trajectory and Future Plans[41:30] Voice Agents and the Future of Customer Interaction[45:00] Two Words for the Future: Efficient and Exciting[48:00] Connecting with Eilon and Hiring at GongConnect with Eilon ReshefLinkedIn: https://linkedin.com/in/eilonreshefConnect with Boaz AshkenazyLinkedIn: https://linkedin.com/in/boazashkenazyEmail: info@shiftai.fm

In this episode, Matt speaks with Thibault Imbert, Chief Product Officer and Growth Officer at The Brief, about the transformative impact of AI on marketing workflows.They discuss 'vibe marketing' and how to turn disjointed AI-generated content into cohesive, repeatable marketing workflows.Thibault shares insights from his tenure at Adobe and GitHub, highlighting the challenges and potentials of AI in marketing.They explore the evolution and current capabilities of AI models in text, image, and video generation, and the emerging trend of 'vibe coding.'The discussion also covers practical AI applications for marketers and the future of creative workflows.--Key Moments:00:40 Defining Vibe Marketing01:11 The Evolution of AI in Marketing02:21 Challenges in AI-Driven Design03:21 The Power of Vibe Marketing06:09 Blurring Lines Between Roles07:07 The GitHub Copilot Revolution09:47 Building Cohesive AI Workflows11:43 Demo: AI-Powered Marketing Tools16:44 Ensuring Brand Consistency with AI19:30 The Evolution of Mobile Development21:15 The Rise of Generative AI in Marketing23:44 The Future of AI in Product Development27:41 AI's Impact on Marketing Workflows30:42 The Changing Role of Marketers with AI33:51 Personal Insights and Future of AI--Key Links:The BriefConnect with Thibault on LinkedInMentioned in this episode:AI Opportunity FinderFeeling overwhelmed by all the AI noise out there? The AI Opportunity Finder from HatchWorks cuts through the hype and gives you a clear starting point. In less than 5 minutes, you'll get tailored, high-impact AI use cases specific to your business—scored by ROI so you know exactly where to start. Whether you're looking to cut costs, automate tasks, or grow faster, this free tool gives you a personalized roadmap built for action.

In this episode of Tech Talks Daily, I'm joined by Kiren Sekar, Chief Product Officer at Samsara, to unpack how AI is finally showing up where it matters most, in the frontline operations that keep the global economy moving. From logistics and construction to manufacturing and field services, these industries represent a huge share of global GDP, yet for years they have been left behind by modern software. Kiren explains why that gap existed, and why the timing is finally right to close it. We talk about Samsara's full-stack approach that blends hardware, software, and AI to turn trillions of real-world data points into decisions people can actually act on. Kiren shares how customers are using this intelligence to prevent accidents, cut fuel waste, digitize paper-based workflows, and scale expert judgment across thousands of vehicles and job sites. The conversation goes deep into real examples, including how large enterprises like Home Depot have dramatically reduced accident rates and improved asset utilization by making safety and efficiency part of everyday operations rather than afterthoughts. A big part of our discussion focuses on trust. When AI enters physical operations, concerns around monitoring and surveillance surface quickly. Kiren walks through how adoption succeeds only when technology is introduced with care, transparency, and a clear focus on protecting workers. From proving driver innocence during incidents to rewarding positive behavior and using AI as a virtual safety coach, we explore why change management matters just as much as the technology itself. We also look at the limits of automation and why human judgment still plays a central role. Kiren explains how Samsara's AI acts as a force multiplier for experienced frontline experts, capturing their hard-won knowledge and scaling it across an entire workforce rather than trying to replace it. As AI moves from pilots into daily decision-making at scale, this episode offers a grounded view of what responsible, high-impact deployment actually looks like. As AI continues to reshape frontline work, making jobs safer, easier, and more engaging, how should product leaders balance innovation with responsibility when their systems start influencing real-world safety and productivity every single day? Useful Links Connect with Kiren Sekar Learn more about Samsara Tech Talks Daily is Sponsored by Denodo

Happy New Year! This is the time of year when people make big changes. So, I'm bringing back my conversation with the co-author of Tomorrowmind. It's a fascinating book and especially relevant at this time of the year. Dr. Gabriella Rosen Kellerman writes that that career trajectories used to be like steamships (full steam ahead), and then they became more like sailboats (lots of tacking), but now we're swirling in whitewater. So how can we stay afloat? How can we flourish? “When you're kayaking in the whitewater. It's hard to get a sense of what could be around the bend, but if you know if what's coming up is a sudden cascade or versus another, you know, set of gentle bumps, or maybe it's a calmer space in the river, it can give you a great advantage.”On this episode of CRAFTED., we focus on PRISM, the five key skill groups that Gabriella says can help you be more successful: Prospection, Resilience, Innovation and creativity, Social support by way of rapid rapport, and Mattering and meaning. Gabriella was until recently the Chief Product Officer at BetterUp, a platform that helps organizations and people level up through a mixture of human and AI coaching. She originally appeared on the show in a two-part episode. Part one is includes more on the tomorrowmind skills and her career path; in part two, she describes how BetterUp builds products and innovated under her leadership. And stay tuned as we employ our own tomorrowminds here at CRAFTED... there are some big changes to the show, including a new name, coming this month!---Featured voices:Dr. Gabriella Rosen Kellerman, Partner at BCG, former CPO of BetterUp, and co-author, with Martin Seligman, of Tomorrowmind Me (Dan Blumberg) — I'm the host of CRAFTED. and the founder of Modern Product Minds. HMU if you want to build something great! I love building from zero to one.---And if you please…Share with a friend! Word of mouth is by far the most powerful way for podcasts to growSubscribe to the CRAFTED. newsletter at crafted.fmShare your feedback! I'm experimenting with new episode formats and would love your honest feedback on this and other episodes. Email me: dan@modernproductminds.com or DM me on LinkedInSponsor the show? I'm actively speaking to potential sponsors for 2026 episodes. Drop me a line and let's talk.Get psyched!… There are some big updates to this show coming soon!

How can pharma and healthcare organizations balance innovation, AI, and privacy compliance? In this episode of FIT4Privacy, Punit joined by Timothy Nobles, a leading expert in data privacy and healthcare innovation, to explore how organizations can responsibly use data while staying compliant with global regulations like GDPR and HIPAA. If you're passionate about the intersection of privacy, data, and healthcare innovation, this conversation is a must-listen. 

Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What's going on?In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today.Axel shares why so many teams are stuck on the hamster wheel of execution, how cross-functional collaboration still breaks down in practice, and why 84% of product managers doubt their products will succeed despite loving the craft. The conversation explores the real reasons behind PM anxiety, the role of leadership in creating confidence, and how reframing work around customer progress can re-energise teams.Chapters00:00 – Money, motivation, and product work01:12 – Axel Sooriah's product background02:16 – What a product management evangelist does05:38 – Why Atlassian ran the state of product management survey07:01 – AI productivity and the strategy time paradox11:32 – The hamster wheel of execution14:01 – Leadership, incentives, and product manager agency16:16 – Using AI in customer discovery18:17 – Cross-functional collaboration in practice22:06 – Why 84% of product managers doubt success26:16 – Discovery, evidence, and decision-making confidence28:47 – Fear and curiosity in the age of AI30:50 – Getting started with AI as a product manager32:54 – Profit focus and product team motivationOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Every bank today is trying to appear modern. But you can't operate a digital institution with a core system that hasn't been updated since the iPhone was introduced. After years of adding new features on top of outdated infrastructure, the limitations become clear: legacy cores slow innovation, hinder personalization, and make it nearly impossible to compete in an AI-driven world. Modernization is no longer just a tech project. It's a strategic choice for whether a bank can stay competitive. Banks adopting unified, modern architectures aren't doing it for appearances; they're doing it because it provides the speed, flexibility, and resilience that legacy systems cannot match. The good news? Modernizing no longer requires years of planning and implementation. Progressive methods are giving banks safer, lower-risk options to move forward. Today on the Banking Transformed Podcast, I'm joined by Sai Rangachari, Chief Product Officer at Temenos, to explore what modern core banking really entails, why it's important now, and how banks can update without disrupting their operations.

One of the most common questions Steven hears from financial advisors is "What software can I use to help with that?". In this week's episode, Steven is joined by Nitrogen's Chief Product Officer, Justin Boatman, to discuss the latest entry into the tax software category: Nitrogen's AI Tax Center. Justin shares the background of why Nitrogen picked taxes as the topic for their newest tool and shares how they have designed the tool to enhance the client experience, not simply do math. Steven and Justin discuss the importance of taxes in any financial planning conversation and the overlap of needing great operators regardless of how great a tool something is.  

In this episode, Navaneeth Nair, Chief Product Officer at Infinx unpacks insights from a real conversation with a healthcare organization exploring AI for revenue cycle operations. While the discussion starts in accounts receivable, it quickly reveals why only fully autonomous AI agents, not assistive automation, can deliver meaningful impact across the entire revenue cycle.

How can pharma and healthcare organizations balance innovation, AI, and privacy compliance?In this episode of FIT4Privacy, Punit joined by Timothy Nobles, a leading expert in data privacy and healthcare innovation, to explore how organizations can responsibly use data while staying compliant with global regulations like GDPR and HIPAA.If you're passionate about the intersection of privacy, data, and healthcare innovation, this conversation is a must-listen.

In this episode of the Product Experience Podcast, we speak with Kasia Chmielinski, co-founder of The Data Nutrition Project, who discusses their work on responsible AI, data quality, and the Data Nutrition Project. Kasia highlights the importance of balancing innovation with ethical considerations in product management, the challenges of working within large organizations like the UN, and the need for transparency in data usage. Featured Links: Follow Kasia on LinkedIn | The Data Nutrition Project | 'What we learned at Pendomonium and #mtpcon 2024 Raleigh: Day 2' feature by Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Gérald Marolf is the Chief Product Officer at On Running. Gérald oversees the full range of On's shoes, apparel and accessories to make sure each delivers performance, comfort and style. Before On, Gérald spent over a decade building consumer brands with collaborators such as Microsoft and Ferrari. AGENDA: 00:00 – Why Most "Great Products" Fail to Create Emotion 03:00 – How Perfume Taught Me Everything About Desire & Product 06:10 – The Brutal Reality of Building Physical vs Digital Products 16:00 – Why "Simple Design" Is Overrated and Dangerous 23:00 – Why Vuori is the Brand to Short in Consumer  28:30 – The Biggest Product Mistake: Listening to Customers Too Much 32:10 – On Only Do Tennis Because of Roger Federer 38:30 – Were We Too Late to Marathon Running? A Painful Admission 43:40 – The Most Controversial Product On Has Ever Launched 49:00 – Are Counterfeits Good or Bad in Fashion?  

SEASON 2 - EPISODE 171 - LEDs - with Jeffrey Lee, Ph.D. In this episode of the Team Deakins Podcast, we return to the world of LEDs. After speaking with Tim S. Kang (Season 2, Episode 165), we realized we had even more questions! To answer them, we invited Jeffrey Lee, Ph.D. who works at Fiilex Lighting as its Chief Product Officer to speak with us. We learn how Jeff's background in biology and physics and interest in the physical properties of light led him to work at Fiilex, and he shares what the company is doing to address the bottlenecks inhibiting further innovation in LED fixture design. Our questions run the gamut (again) on LED lighting technology, and Jeff teaches us how colour is really emitted from the fixtures. We also discuss how filmmakers and engineers deal with the spikes in a given fixture's colour spectrum, and we brainstorm future possibilities of the lights' designs. Plus, we learn the best tool to use to light worms, and we accidentally develop a new task for Jeff's intern. - This episode is sponsored by Aputure