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In this episode of the Wharton FinTech Podcast, Jackson Ellis sits down with Cindy Turner, Chief Product Officer at Worldpay, to explore what it takes to build and prioritize products at one of the world's largest payment processors. Cindy shares her unconventional path into payments, lessons from leading product at companies like Visa, JP Morgan, PayPal, and Braintree, and how Worldpay operates across 185+ countries and trillions of dollars in annual volume. The conversation dives into AI's growing role in payments, the rise of agentic commerce, shifting liability models, and how global processors compete and evolve in an increasingly complex fintech landscape.
This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Real-time transparency between payers and providers is becoming one of the most transformative levers in the healthcare industry. In this episode, Madhu Pawar, Chief Product Officer at Optum, discusses how her team is tackling the long-standing inefficiencies buried in today's claims processes. She explains how Optum Real connects payers and providers through a real-time multi-party hub, uses AI to interpret contracts and encounter data, and equips providers with AI-first workflows that dramatically reduce denials, rework, and confusion for patients. Madhu also highlights early pilot results with Allina Health, demonstrating improvements in both patient experience and operational accuracy. She shares why 84% of first-time denied claims are avoidable, why eliminating that friction is at the core of Optum's mission, and why value-based care will benefit enormously from real-time intelligence. Looking ahead, Madhu outlines a bold vision in which real-time payment flows, AI-enabled clinical insights, and improved data exchange reshape the entire system's operations. Tune in and learn how real-time transformation could redefine healthcare's future! Resources Connect with and follow Madhu Pawar on LinkedIn. Follow Optum on LinkedIn and visit their website!
This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Making healthcare access as simple as booking a table? Almost. In this episode, David Dyke, Chief Product Officer at Relatient, discusses how intelligent patient access is revolutionizing the healthcare experience. He explains why healthcare is far more complex than everyday consumer services and how Relatient uses organizational intelligence to streamline patient interactions across multiple channels. He dives into Dash, their platform that integrates with EMRs and practice systems, and shows how voice AI reduces repetitive tasks while guiding patients efficiently. Dyke emphasizes the importance of balancing automation with human touch to improve workflow and patient satisfaction. Tune in to hear how Relatient is simplifying healthcare access for patients and providers alike! Resources Connect with and follow David Dyke on LinkedIn. Follow Relatient on LinkedIn and explore their website!
What happens when the systems we rely on every day start producing more signals than humans can realistically process, and how do IT leaders decide what actually matters anymore? In this episode of Tech Talks Daily, I sit down with Garth Fort, Chief Product Officer at LogicMonitor, to unpack why traditional monitoring models are reaching their limits and why AI native observability is starting to feel less like a future idea and more like a present day requirement. Modern enterprise IT now spans legacy data centers, multiple public clouds, and thousands of services layered on top. That complexity has quietly broken many of the tools teams still depend on, leaving operators buried under alerts rather than empowered by insight. Garth brings a rare perspective shaped by senior roles at Microsoft, AWS, and Splunk, along with firsthand experience running observability at hyperscale. We talk about how alert fatigue has become one of the biggest hidden drains on IT teams, including real world examples where organizations were dealing with tens of thousands of alerts every week and still missing the root cause. This is where LogicMonitor's AI agent, Edwin AI, enters the picture, not as a replacement for human judgment, but as a way to correlate noise into something usable and give operators their time and confidence back. A big part of our conversation centers on trust. AI agents behave very differently from deterministic automation, and that difference matters when systems are responsible for critical services like healthcare supply chains, airline operations, or global hospitality platforms. Garth explains why governance, auditability, and role based controls will decide how quickly enterprises allow AI agents to move from advisory roles into more autonomous ones. We also explore why experimentation with AI has become one of the lowest risk moves leaders can make right now, and why the teams who treat learning as a daily habit tend to outperform the rest. We finish by zooming out to the bigger picture, where observability stops being a technical function and starts becoming a way to understand business health itself. From mapping infrastructure to real customer experiences, to reshaping how IT budgets are justified in boardrooms, this conversation offers a grounded look at where enterprise operations are heading next. So, as AI agents become more embedded in the systems that run our businesses, how comfortable are you with handing them the keys, and what would it take for you to truly trust them? Useful Links Connect with Garth Fort Learn more about LogicMonitor Check out the Logic Monitor blog Follow on LinkedIn, X, Facebook, and YouTube. Alcor is the Sponsor of Tech Talks Network
"Sales is an outcome, not a goal. It's a function of doing numerous things right." – Jill Konrath Check Out These Highlights: I love how this quote blends the dynamics of selling through service with AI to personalize our approach to meeting clients' needs more quickly and with greater precision. When I started my career 42 years ago, we had no internet, and computers were pretty lame, used only for order-taking. Long gone are the days of using index cards and Pendaflex folders for my follow-up. Change is good when we leverage it to save time and deliver better results. Now more than ever, salespeople need to do numerous things correctly, including being well-versed in AI use throughout their entire sales process. About Artem Koren: Artem is the Co-founder and Chief Product Officer of Sembly AI, a leading platform that transforms conversations into actionable intelligence for teams. With a background in systems engineering, product leadership, and enterprise consulting, Artem specializes in building AI that enhances how people work—not replaces them. He's passionate about human-centered AI, meeting intelligence, and the future of collaborative workflows. How to get In Touch with Artem Koren: Website: https://www.sembly.ai/ Email: artem@sembly.ai Stalk me online! LinkTree: https://linktr.ee/conniewhitman Subscribe to the Changing the Sales Game Podcast on your favorite podcast streaming service or YouTube. New episodes are posted every week - listen as Connie delves into new sales and business topics, or addresses problems you may have in your business.
How do you take a free language app and turn it into a multi billion juggernaut that users are literally addicted to?In this episode of TruthWorks, Jessica and Patty sit down with Cem Kansu, the Chief Product Officer at Duolingo. Cem has spent nearly a decade architecting the product strategy that grew Duolingo from a struggling startup into the world's #1 education app.This isn't just a conversation about "product-market fit." It's a raw look at the operational culture required to run thousands of A/B tests a year without losing your soul. Cem pulls back the curtain on Duolingo's famous "unhinged" marketing, the reality of managing a "freemium" model that actually makes money, and why they decided to make their AI mascot, Lily, a depressed teenager.Key topics discussed include:The "Mini-CEO" Mindset: Why Duolingo empowers product managers to run their own P&Ls and how that changes the culture of accountability.Monetization vs. Mission: The hard conversations and trade-offs involved in making money while keeping the core product free for millions.The Truth About Gamification: How to use streaks, leaderboards, and "passive-aggressive" notifications to drive retention without burning out your team (or your users).Hiring for Taste: Why data is critical, but product intuition is what actually builds a brand people love.Navigating the AI Shift: How Duolingo is integrating GenAI to teach effectively, not just efficiently.Whether you are scaling a product team or trying to build a culture that embraces experimentation, Cem offers a transparent look at the machinery behind the owl.
In this episode of the Shift AI Podcast, Eilon Reshef, Co-founder and Chief Product Officer at Gong, joins host Boaz Ashkenazy to explore how artificial intelligence is revolutionizing revenue operations and transforming the future of sales teams. Reshef shares the decade-long journey of building Gong from a data-driven conversation platform into what they call an "AI OS for Revenue Teams," serving Fortune 10 companies and pioneering the use of AI in go-to-market workflows.From capturing customer conversations to deploying AI agents that can automate mundane tasks, Reshef offers a compelling vision of where sales productivity is heading. The conversation delves into how AI is making revenue teams more efficient and effective, the transformation of traditional sales roles, and why the biggest shift isn't just in technology but in how quickly organizations can execute and adapt. If you're interested in understanding how enterprise AI is moving beyond hype to deliver measurable productivity gains, how unstructured data creates competitive advantages, and what the future holds for revenue professionals in an AI-driven world, this episode offers invaluable insights from someone building the infrastructure that's reshaping B2B sales.Chapters[00:00] Introduction and Welcome[02:15] Eilon's Background and Journey to Gong[05:30] The Origin Story: Starting Gong 10 Years Ago[08:45] First and Worst Jobs[11:00] The ChatGPT Moment and AI Acceleration[14:30] Gong's Unfair Advantage with Unstructured Data[17:00] Three Pillars of AI Transformation[21:15] The Rev Ops Revolution[24:00] Enabling Sales Teams with AI[27:30] What's Hype vs. Reality in AI for Revenue[31:00] The Future of Sales Roles and Team Structure[33:45] The Platform Strategy and Integrations[36:30] Security and Trust in Enterprise AI[39:00] Gong's Growth Trajectory and Future Plans[41:30] Voice Agents and the Future of Customer Interaction[45:00] Two Words for the Future: Efficient and Exciting[48:00] Connecting with Eilon and Hiring at GongConnect with Eilon ReshefLinkedIn: https://linkedin.com/in/eilonreshefConnect with Boaz AshkenazyLinkedIn: https://linkedin.com/in/boazashkenazyEmail: info@shiftai.fm
In this episode, Matt speaks with Thibault Imbert, Chief Product Officer and Growth Officer at The Brief, about the transformative impact of AI on marketing workflows.They discuss 'vibe marketing' and how to turn disjointed AI-generated content into cohesive, repeatable marketing workflows.Thibault shares insights from his tenure at Adobe and GitHub, highlighting the challenges and potentials of AI in marketing.They explore the evolution and current capabilities of AI models in text, image, and video generation, and the emerging trend of 'vibe coding.'The discussion also covers practical AI applications for marketers and the future of creative workflows.--Key Moments:00:40 Defining Vibe Marketing01:11 The Evolution of AI in Marketing02:21 Challenges in AI-Driven Design03:21 The Power of Vibe Marketing06:09 Blurring Lines Between Roles07:07 The GitHub Copilot Revolution09:47 Building Cohesive AI Workflows11:43 Demo: AI-Powered Marketing Tools16:44 Ensuring Brand Consistency with AI19:30 The Evolution of Mobile Development21:15 The Rise of Generative AI in Marketing23:44 The Future of AI in Product Development27:41 AI's Impact on Marketing Workflows30:42 The Changing Role of Marketers with AI33:51 Personal Insights and Future of AI--Key Links:The BriefConnect with Thibault on LinkedInMentioned in this episode:AI Opportunity FinderFeeling overwhelmed by all the AI noise out there? The AI Opportunity Finder from HatchWorks cuts through the hype and gives you a clear starting point. In less than 5 minutes, you'll get tailored, high-impact AI use cases specific to your business—scored by ROI so you know exactly where to start. Whether you're looking to cut costs, automate tasks, or grow faster, this free tool gives you a personalized roadmap built for action.
In this episode of Tech Talks Daily, I'm joined by Kiren Sekar, Chief Product Officer at Samsara, to unpack how AI is finally showing up where it matters most, in the frontline operations that keep the global economy moving. From logistics and construction to manufacturing and field services, these industries represent a huge share of global GDP, yet for years they have been left behind by modern software. Kiren explains why that gap existed, and why the timing is finally right to close it. We talk about Samsara's full-stack approach that blends hardware, software, and AI to turn trillions of real-world data points into decisions people can actually act on. Kiren shares how customers are using this intelligence to prevent accidents, cut fuel waste, digitize paper-based workflows, and scale expert judgment across thousands of vehicles and job sites. The conversation goes deep into real examples, including how large enterprises like Home Depot have dramatically reduced accident rates and improved asset utilization by making safety and efficiency part of everyday operations rather than afterthoughts. A big part of our discussion focuses on trust. When AI enters physical operations, concerns around monitoring and surveillance surface quickly. Kiren walks through how adoption succeeds only when technology is introduced with care, transparency, and a clear focus on protecting workers. From proving driver innocence during incidents to rewarding positive behavior and using AI as a virtual safety coach, we explore why change management matters just as much as the technology itself. We also look at the limits of automation and why human judgment still plays a central role. Kiren explains how Samsara's AI acts as a force multiplier for experienced frontline experts, capturing their hard-won knowledge and scaling it across an entire workforce rather than trying to replace it. As AI moves from pilots into daily decision-making at scale, this episode offers a grounded view of what responsible, high-impact deployment actually looks like. As AI continues to reshape frontline work, making jobs safer, easier, and more engaging, how should product leaders balance innovation with responsibility when their systems start influencing real-world safety and productivity every single day? Useful Links Connect with Kiren Sekar Learn more about Samsara Tech Talks Daily is Sponsored by Denodo
Happy New Year! This is the time of year when people make big changes. So, I'm bringing back my conversation with the co-author of Tomorrowmind. It's a fascinating book and especially relevant at this time of the year. Dr. Gabriella Rosen Kellerman writes that that career trajectories used to be like steamships (full steam ahead), and then they became more like sailboats (lots of tacking), but now we're swirling in whitewater. So how can we stay afloat? How can we flourish? “When you're kayaking in the whitewater. It's hard to get a sense of what could be around the bend, but if you know if what's coming up is a sudden cascade or versus another, you know, set of gentle bumps, or maybe it's a calmer space in the river, it can give you a great advantage.”On this episode of CRAFTED., we focus on PRISM, the five key skill groups that Gabriella says can help you be more successful: Prospection, Resilience, Innovation and creativity, Social support by way of rapid rapport, and Mattering and meaning. Gabriella was until recently the Chief Product Officer at BetterUp, a platform that helps organizations and people level up through a mixture of human and AI coaching. She originally appeared on the show in a two-part episode. Part one is includes more on the tomorrowmind skills and her career path; in part two, she describes how BetterUp builds products and innovated under her leadership. And stay tuned as we employ our own tomorrowminds here at CRAFTED... there are some big changes to the show, including a new name, coming this month!---Featured voices:Dr. Gabriella Rosen Kellerman, Partner at BCG, former CPO of BetterUp, and co-author, with Martin Seligman, of Tomorrowmind Me (Dan Blumberg) — I'm the host of CRAFTED. and the founder of Modern Product Minds. HMU if you want to build something great! I love building from zero to one.---And if you please…Share with a friend! Word of mouth is by far the most powerful way for podcasts to growSubscribe to the CRAFTED. newsletter at crafted.fmShare your feedback! I'm experimenting with new episode formats and would love your honest feedback on this and other episodes. Email me: dan@modernproductminds.com or DM me on LinkedInSponsor the show? I'm actively speaking to potential sponsors for 2026 episodes. Drop me a line and let's talk.Get psyched!… There are some big updates to this show coming soon!
How can pharma and healthcare organizations balance innovation, AI, and privacy compliance? In this episode of FIT4Privacy, Punit joined by Timothy Nobles, a leading expert in data privacy and healthcare innovation, to explore how organizations can responsibly use data while staying compliant with global regulations like GDPR and HIPAA. If you're passionate about the intersection of privacy, data, and healthcare innovation, this conversation is a must-listen.
Product managers are saving hours with AI, yet feel more uncertain than ever about whether their products will succeed. What's going on?In this episode of The Product Experience, Lily Smith and Randy Silver sit down with Axel Sooriah, product management evangelist at Atlassian, to unpack the findings from a large-scale survey into the state of product management today.Axel shares why so many teams are stuck on the hamster wheel of execution, how cross-functional collaboration still breaks down in practice, and why 84% of product managers doubt their products will succeed despite loving the craft. The conversation explores the real reasons behind PM anxiety, the role of leadership in creating confidence, and how reframing work around customer progress can re-energise teams.Chapters00:00 – Money, motivation, and product work01:12 – Axel Sooriah's product background02:16 – What a product management evangelist does05:38 – Why Atlassian ran the state of product management survey07:01 – AI productivity and the strategy time paradox11:32 – The hamster wheel of execution14:01 – Leadership, incentives, and product manager agency16:16 – Using AI in customer discovery18:17 – Cross-functional collaboration in practice22:06 – Why 84% of product managers doubt success26:16 – Discovery, evidence, and decision-making confidence28:47 – Fear and curiosity in the age of AI30:50 – Getting started with AI as a product manager32:54 – Profit focus and product team motivationOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Every bank today is trying to appear modern. But you can't operate a digital institution with a core system that hasn't been updated since the iPhone was introduced. After years of adding new features on top of outdated infrastructure, the limitations become clear: legacy cores slow innovation, hinder personalization, and make it nearly impossible to compete in an AI-driven world. Modernization is no longer just a tech project. It's a strategic choice for whether a bank can stay competitive. Banks adopting unified, modern architectures aren't doing it for appearances; they're doing it because it provides the speed, flexibility, and resilience that legacy systems cannot match. The good news? Modernizing no longer requires years of planning and implementation. Progressive methods are giving banks safer, lower-risk options to move forward. Today on the Banking Transformed Podcast, I'm joined by Sai Rangachari, Chief Product Officer at Temenos, to explore what modern core banking really entails, why it's important now, and how banks can update without disrupting their operations.
One of the most common questions Steven hears from financial advisors is "What software can I use to help with that?". In this week's episode, Steven is joined by Nitrogen's Chief Product Officer, Justin Boatman, to discuss the latest entry into the tax software category: Nitrogen's AI Tax Center. Justin shares the background of why Nitrogen picked taxes as the topic for their newest tool and shares how they have designed the tool to enhance the client experience, not simply do math. Steven and Justin discuss the importance of taxes in any financial planning conversation and the overlap of needing great operators regardless of how great a tool something is.
In this episode, Navaneeth Nair, Chief Product Officer at Infinx unpacks insights from a real conversation with a healthcare organization exploring AI for revenue cycle operations. While the discussion starts in accounts receivable, it quickly reveals why only fully autonomous AI agents, not assistive automation, can deliver meaningful impact across the entire revenue cycle.
How can pharma and healthcare organizations balance innovation, AI, and privacy compliance?In this episode of FIT4Privacy, Punit joined by Timothy Nobles, a leading expert in data privacy and healthcare innovation, to explore how organizations can responsibly use data while staying compliant with global regulations like GDPR and HIPAA.If you're passionate about the intersection of privacy, data, and healthcare innovation, this conversation is a must-listen.
In this episode of the Product Experience Podcast, we speak with Kasia Chmielinski, co-founder of The Data Nutrition Project, who discusses their work on responsible AI, data quality, and the Data Nutrition Project. Kasia highlights the importance of balancing innovation with ethical considerations in product management, the challenges of working within large organizations like the UN, and the need for transparency in data usage. Featured Links: Follow Kasia on LinkedIn | The Data Nutrition Project | 'What we learned at Pendomonium and #mtpcon 2024 Raleigh: Day 2' feature by Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
In this episode of FinTech Impact, host Jason Pereira interviews Nick Babinsky, Chief Product Officer at Solutions by Text (SBT). They discuss how SBT empowers financial services companies to engage with consumers through SMS and other messaging protocols. The conversation covers SBT's history, the benefits of text-based communications, regulatory challenges, and the future of text messaging in the financial industry. Nick shares insights on high engagement metrics, compliance complexities, and the evolving technology landscape. Tune in to learn how text messaging is transforming consumer interactions in the financial sector. Hosted on Acast. See acast.com/privacy for more information.
The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch
Gérald Marolf is the Chief Product Officer at On Running. Gérald oversees the full range of On's shoes, apparel and accessories to make sure each delivers performance, comfort and style. Before On, Gérald spent over a decade building consumer brands with collaborators such as Microsoft and Ferrari. AGENDA: 00:00 – Why Most "Great Products" Fail to Create Emotion 03:00 – How Perfume Taught Me Everything About Desire & Product 06:10 – The Brutal Reality of Building Physical vs Digital Products 16:00 – Why "Simple Design" Is Overrated and Dangerous 23:00 – Why Vuori is the Brand to Short in Consumer 28:30 – The Biggest Product Mistake: Listening to Customers Too Much 32:10 – On Only Do Tennis Because of Roger Federer 38:30 – Were We Too Late to Marathon Running? A Painful Admission 43:40 – The Most Controversial Product On Has Ever Launched 49:00 – Are Counterfeits Good or Bad in Fashion?
About Madhu Pawar:Madhu Pawar is a board director and cross-disciplinary technology leader operating at the intersection of healthcare, data, and product innovation. She serves on the Board of Directors at Talkspace (NASDAQ: TALK) and is the Chief Product Officer for Optum Insight, where she drives product strategy and platform innovation across UnitedHealth Group's most critical assets. Prior to Optum, she spent over six years at Google leading the global SMB Ads product ecosystem—overseeing AI-driven insights platforms, multi-billion-dollar revenue lines, and large-scale engineering, product, and operations teams across multiple continents. Madhu also teaches consumer analytics in healthcare as an adjunct professor at Carnegie Mellon University. Earlier in her career, she was a partner in McKinsey's Global Healthcare Practice, where she built and scaled technology and services businesses for payers, providers, and fast-growth health companies. She began her career in software engineering at Hewlett-Packard Labs, earning patents in authentication and location-aware computing, followed by roles at PwC in security and technology. Madhu holds graduate degrees from Stanford School of Medicine and Carnegie Mellon University and a bachelor's in computer engineering from Nanyang Technological University.Things You'll Learn:Real-time data exchange between payers and providers can significantly reduce the confusion, delays, and costs associated with today's claims processes. AI-enabled reasoning over contracts and encounters improves accuracy from the start.Optum Real aims to bridge the transparency gap by connecting stakeholders through a multi-party hub, enabling real-time understanding of coverage and reimbursement. Early pilots show tangible reductions in denials and improved patient clarity.The majority of first-time denied claims are avoidable, signaling an industry-wide opportunity to remove unnecessary rework. Solving this problem increases efficiency for providers, payers, and patients.Real-time intelligence opens the door for more effective value-based care arrangements. When providers can see financial implications instantly, incentives align more naturally.The long-term vision includes real-time payment flows, AI-driven clinical decision support, and improved patient engagement. Breaking down paper-based silos will unlock entirely new use cases at scale.Resources:Connect with and follow Madhu Pawar on LinkedIn.Follow Optum on LinkedIn and visit their website.
In this episode of Between Product and Partnerships, Cristina Flaschen speaks with Mike Gelber, Chief Product Officer at Impiricus, about his career path and the experiences that shaped his approach to product leadership in healthcare. Mike's background spans finance, ad tech, and healthcare, and his move into product reflects a steady pull toward roles that combine technical depth with proximity to real users. Throughout the conversation, he shares how those experiences influenced the way he approaches product decisions, partnerships, and growth in a regulated environment.From Finance to Product ThinkingMike began his career at JP Morgan, where he quickly gravitated toward building tools that made work more efficient. Teaching himself to automate tasks introduced him to software development and revealed the leverage technology could provide. That curiosity led him into ad tech, where working closely with customers helped him connect system design with real usage. Over time, product became the natural intersection between building technology and understanding how people actually work.Why Founding a Company Accelerated His GrowthStarting a company brought Mike closer to customers and everyday decision-making. Choices carried immediate consequences, which sharpened his sense of focus and sequencing. The experience also exposed him to areas of the business that are often distant from product roles, shaping a broader understanding of how products are built, sold, and sustained over time.Lessons from Building and Exiting LassoMike reflects on building Lasso and guiding it through growth before its acquisition by IQVIA. A defining lesson from that journey was the importance of validating demand early. Proving value through direct execution helped guide product direction and informed how he now thinks about product-market fit. That experience reinforced the importance of grounding decisions in real usage rather than assumptions.Joining ImpiricusAfter the acquisition, Mike joined Impiricus as Chief Product Officer. He initially questioned whether SMS could be an effective channel in healthcare. Spending time with the product in real-world settings changed that perspective, particularly as he observed how clinicians interacted with it during day-to-day work. Those experiences helped clarify the product's role in supporting healthcare providers.Defining Success in Healthcare ProductMike describes success at Impiricus through outcomes and experience. Pharmaceutical partners measure impact through prescribing behavior, while healthcare providers encounter fewer barriers when supporting patients. The most meaningful signals come from moments where the product quietly fits into existing workflows and reduces friction without drawing attention to itself.Timing, Integration, and RelevanceThe conversation returns often to timing. Mike explains how Impiricus uses data and integrations to engage healthcare providers when support is most relevant. This approach allows the product to fit naturally into clinical workflows, which is critical in environments where attention is limited.Looking AheadMike shares what's next for Impiricus, including the launch of a new product called Ascend and continued momentum following recognition on Deloitte's Fast 500 list. As the company grows, the focus remains on staying close to healthcare providers and maintaining the product principles that shaped its early success. Cristina closes the episode by reflecting on how Mike's journey illustrates how product leadership evolves inside regulated industries.
What does it take to build truly product-driven engineering teams? In this episode, Matt Watson — founder and CEO of Full Scale and author of Product Driven — joins Lily and Randy to challenge the longstanding silos between product and engineering. Drawing on 25+ years of experience and four tech ventures, Matt makes the case for why developers need more than just code to care about: they need context, ownership, and clarity.From redefining “done” to the evolving role of AI in software teams, this conversation dives into how product leaders can foster a culture where engineers aren't just implementers, but co-creators of customer value.Chapters0:00 – Why “no feedback” is a warning sign, not success1:46 – Matt's journey: from developer to founder2:58 – Thinking outside the code: how the book Product Driven started4:50 – Why many engineers don't think about the customer5:57 – The rise of product managers and the walling off of engineers6:56 – Redefining the role of PMs in cross-functional teams9:01 – Metrics, measurement, and the illusion of progress10:57 – Ownership as the root of productivity13:04 – Code monkeys, culture, and killing creativity14:55 – Communicating context: five minutes that save weeks17:04 – AI and the changing definition of developer productivity20:32 – External value vs internal tech debt22:48 – The Product Driven model: Vision, Focus, Clarity, Shared Ownership, Courage27:08 – Why courage is the starting point for changeOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
The Future of Video Is Generative, And It's Closer Than You ThinkIn this snippet, Samuel Beek, Chief Product Officer at VEED, shares a bold prediction: Video is currently going through a crazy transformation, and staying relevant online now means producing tons and tons of video.But creating all that manually?
Risk has always been part of doing business. What has changed is its scale, speed, and interconnected nature. In this episode, Sean Martin and Marco Ciappelli are joined by Megha Kumar, Chief Product Officer and Head of Geopolitical Risk at CyXcel, to explore how organizations can think more clearly about digital risk without becoming paralyzed by complexity.Kumar shares how digital resilience is no longer a technical problem alone. Regulations, infrastructure dependencies, geopolitical tensions, supply chain exposure, and emerging technologies such as AI now converge into a single operational reality. Organizations that treat these as isolated issues often miss the real picture, where one decision quietly amplifies risk across multiple domains.A central theme of the conversation is proportion. Kumar emphasizes that risk management is not about eliminating uncertainty, but aligning effort with value. Not every threat matters equally to every organization. Understanding who you are, where you operate, and where you are going determines which signals deserve attention and which are simply noise.The discussion also reframes geopolitics as a daily business concern rather than a distant policy issue. Companies operate inside global power dynamics whether they acknowledge it or not. Technology choices, supplier relationships, and market expansion decisions increasingly carry political and regulatory consequences that surface quickly and without warning.Rather than advocating for massive new departments or rigid frameworks, Kumar outlines a practical approach. Organizations can decide whether to avoid, mitigate, transfer, or tolerate risk, then revisit those decisions as conditions change. This mindset supports growth and innovation while avoiding the false comfort of static checklists.The episode closes on culture. Effective risk management depends on listening across roles, disciplines, and seniority. Internal dissent, diverse viewpoints, and external validation are presented as assets, not obstacles. In a world where uncertainty is constant, resilience comes from clarity, not control.Learn more about CyXcel: https://itspm.ag/cyxcel-922331Note: This story contains promotional content. Learn more.GUESTMegha Kumar, Partner, Chief Product Officer & Head of Geopolitical Risk at CyXcel | On LinkedIn: https://www.linkedin.com/in/drmeghakumarcyxcel/RESOURCESLearn more and catch more stories from CyXcel: https://www.itspmagazine.com/directory/cyxcelAre you interested in telling your story?▶︎ Full Length Brand Story: https://www.studioc60.com/content-creation#full▶︎ Spotlight Brand Story: https://www.studioc60.com/content-creation#spotlight▶︎ Highlight Brand Story: https://www.studioc60.com/content-creation#highlight Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode of Talk Commerce, Brent Peterson interviews Justin Aronstein, Chief Product Officer at Mobile1st. They discuss the importance of revenue per visitor in e-commerce, the role of friction in the shopping experience, and key metrics for success. Justin shares insights on the future of AI in e-commerce, the necessity of mobile-first design, and practical advice for preparing for the holiday sales season. The conversation emphasizes understanding customer needs and creating a seamless shopping experience.Mobile1st focuses on increasing revenue per visitor.Friction in the shopping experience can be beneficial if used correctly.Conversion rates are not the most important metric; revenue per visitor is key.Understanding customer emotions is crucial for driving sales.AI is becoming increasingly important in e-commerce, but traditional channels still matter.Designing for mobile is essential as most traffic comes from mobile devices.Product detail pages should address customer concerns and build trust.Hard abandonment campaigns can help recover lost sales.E-commerce directors face unique challenges that require tailored solutions.Having fun at work is essential for job satisfaction.Chapters00:00Introduction to Justin Aronstein02:13Mobile First: Revolutionizing E-commerce04:42Understanding User Insights and Emotional Connection10:38Key Metrics for E-commerce Success12:45The Future of AI in E-commerce16:27Designing for Mobile: The Ongoing Challenge21:43Preparing for Black Friday: Essential Tips24:34Introduction to Personal Freedom24:35The Power of Choice
If your “business development strategy” is do great work + hope clients stay loyal, I have bad news: that strategy has been officially declared dead on arrival. In this episode, Nicole sits down with Karen Freeman, Chief Product Officer at DCM Insights and co-author of The Activator Advantage, to break down why client loyalty is collapsing—and what the best “rainmakers” are doing instead. Spoiler: they're not waiting around to be chosen. They're activating. What you'll learn: Why client loyalty is shrinking (even when you are excellent at your job) The buyer behavior shift: from “we trust you” to “we're still taking calls, though” Practical ways to build a stronger pipeline without turning into a sleazy salesperson How AI + procurement + buying committees are changing the game (and the budget) The Activator playbook (aka: stop crossing your fingers) Commit: plan BD weekly (yes, even when you're busy) Connect: treat your network like an asset, not a dusty LinkedIn list Create value: show up before the ask with insight, context, and solutions Because “doing good work” is table stakes. Activating is how you win, retain, and grow today. Thank you to our sponsors! Get 20% off your first order at curehydration.com/WOMANSWORK with code WOMANSWORK — and if you get a post-purchase survey, mention you heard about Cure here to help support the show! Sex is a skill. Beducated is where you learn it. Visit https://beducate.me/pd2550-womanswork and use code womanswork for 50% off the annual pass. Connect with Karen: Book: https://www.dcminsights.com/activator-advantage Karen's LI: https://www.linkedin.com/in/karenefreeman/ DCM insights's LI: https://www.linkedin.com/company/dcm-insights/ Related Podcast Episodes Powerfully Likeable with Dr. Kate Mason | 364 From Small Business to Big Impact: Leadership, Confidence, & Community | 362 The 3 N's: Negotiation, Networking & No with Kathryn Valentine | 327 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform!
This is an excerpt from the 7th Annual Gabelli Columbia Business School Healthcare Symposium, held on November 14th, 2025. Moderator -- Daniel Barasa, Portfolio Manager at Gabelli Asset Management;HealthEquity – Brad Bennion, EVP Strategy and Corporate Development; WEX – Chris Byrd, SVP, Health and Benefits; Aetna – Jill Dailey, VP, Head of Commercial Product ; Oscar Health – Jesse Horowitz, Chief Product Officer;To learn more about Gabelli Funds' fundamental, research-driven approach to investing, visit https://m.gabelli.com/gtv_cu or email invest@gabelli.com. Connect with Gabelli Funds: • X - https://x.com/InvestGabelli • Instagram - https://www.instagram.com/investgabelli/ • Facebook - https://www.facebook.com/InvestGabelli • LinkedIn - https://www.linkedin.com/company/investgabelli/ http://www.Gabelli.com Invest with Us 1-800-GABELLI (800-422-3554)
Andrew Casale, CEO, Index Exchange, and Megan Pagliuca, Chief Product Officer, Omnicom Media Group, unpack how live sports and streaming are becoming more addressable through programmatic, why new standards are fixing real-time “spike” problems, and how sell-side decisioning and AI-driven curation could reshape efficiency and fees across the open internet. Takeaways Live sports are becoming truly addressable through programmatic. Targeting is shifting to moment-level signals, not broad demos. Standards like podding and advanced ad requests reduce live break spikes. Pre-fetching and smarter pacing keep delivery stable. Sell-side decisioning now happens earlier and faster. That speed opens new optimization before bids reach DSPs. The supply chain may be split into modular parts to cut fees. AI is already boosting inclusion lists, safety, and creative workflows. Chapter 00:10 Intro to live sports and programmatic. 00:45 Megan on addressable “magic moments” in live sports. 03:12 Andrew on podding standards for live streams. 04:23 How advanced ad requests prevent break spikes. 06:36 What sell-side decisioning is and why it's faster now. 09:50 Two futures: bundled platforms or unbundled chain. 15:07 Megan on SPO and tighter partner sets. 17:45 Practical AI wins in lists, safety, and creativity. 23:20 Rapid-fire predictions for 2026. Learn more about your ad choices. Visit megaphone.fm/adchoices
Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC). As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.
This week on ASUG Talks, SAP Cloud ALM takes center stage. I am joined by two guests offering different perspectives about the solution. Bryce Lightner, Enterprise Solutions and Operations Architect at Woodstream Corporation, discussed his experience using the solution, while Sören Ruder, Chief Product Officer (CPO) and Head of Customer Experience & Solutions (CXS) at SAP, joined the podcast to articulate the value of SAP Cloud ALM and where it fits into the portoflio. Key InsightsHow SAP Cloud ALM helped Woodstream optimize its project management capabilitiesThe impact SAP Cloud ALM can have on enterprises as they undertake business transformationsHow SAP Cloud ALM can also help organizations with their AI journeysRelated Insights Read ASUG editorial's interview with Irfan Khan, President and Chief Product Officer of SAP Data & Analytics, about SAP Business Data Cloud
PORTLAND, OR – In a move to reshape how physicians connect with job opportunities, healthcare recruitment startup Beginly Health announced on Monday its acquisition of ProviderJobs.com. The deal includes the integration of ProviderJobs' video-first recruitment technology and the appointment of its founder, Brian Forrester, as Beginly's new Chief Product Officer. https://hrtechfeed.com/physician-job-discovery-app-acquired/ Other headlines https://hrtechfeed.com/hr-tech-bytes-5/ HR Tech execs on the move https://hrtechfeed.com/hr-tech-execs-on-the-move-13/ Learn more about your ad choices. Visit megaphone.fm/adchoices
SEASON 2 - EPISODE 171 - LEDs - with Jeffrey Lee, Ph.D. In this episode of the Team Deakins Podcast, we return to the world of LEDs. After speaking with Tim S. Kang (Season 2, Episode 165), we realized we had even more questions! To answer them, we invited Jeffrey Lee, Ph.D. who works at Fiilex Lighting as its Chief Product Officer to speak with us. We learn how Jeff's background in biology and physics and interest in the physical properties of light led him to work at Fiilex, and he shares what the company is doing to address the bottlenecks inhibiting further innovation in LED fixture design. Our questions run the gamut (again) on LED lighting technology, and Jeff teaches us how colour is really emitted from the fixtures. We also discuss how filmmakers and engineers deal with the spikes in a given fixture's colour spectrum, and we brainstorm future possibilities of the lights' designs. Plus, we learn the best tool to use to light worms, and we accidentally develop a new task for Jeff's intern. - This episode is sponsored by Aputure
In this episode, Brian Berkowitz, Chief Product Officer at Lyric, discusses how AI, data, and trusted intelligence zones can reduce administrative friction, strengthen collaboration between payers and providers, and build a more transparent and efficient payment integrity ecosystem.This episode is sponsored by Lyric.ai.
In this episode, Prerna Singh, CPTO at Avaaz, walks us through how AI is reshaping the way we prototype, learn and build digital products. Rather than replacing teams or skipping straight to production, she argues that AI shines when used as a “thought partner” to accelerate early‑stage experimentation. Through her own journey building a community platform on weekends, she demonstrates how tools like ChatGPT, Lovable (and later Claude / Replet) and Figma AI enabled her to move from blank page to clickable prototype in hours — while retaining the human insight, iteration and context that underpin good product work. The conversation reframes common assumptions about “fast‑AI = bypass human work,” and instead proposes a balanced adoption path: start in “sandbox mode,” learn and play — before graduating to “architect mode” where the real value to business begins.Chapters00:00 – Introduction & AI's impact on product cycles01:43 – Meet Prerna Singh: her background in product and community building03:50 – The community problem: logistics over connection05:11 – Turning to AI to solve her own problem06:50 – What AI can't do: user insight and human judgment08:08 – From waterfall to short-cycle prototyping10:54 – Using ChatGPT as a Socratic thought partner13:07 – Working solo vs team: where AI fits17:17 – From prompt to prototype: using Lovable19:06 – Iterating with Figma AI and other tools23:00 – Real feedback from real users25:02 – Creating a feedback knowledge base with AI26:16 – AI vs design sprints: same principles, new toolsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Speakers: ● Todd Eury – CEO, The Pharmacy Podcast Network (Moderator/Host) ● Calvin Hunsicker – Co-Founder & Chief Product Officer, SureCost (Product Vision & Innovation Lens) ● Amy Cruse, Vice President, Pharmacy, AmPharm ● Marsha K. Millonig, MBA, BPharm – President & CEO, Catalyst Enterprises –Pharmacy Industry Perspective
"If you don't go on the journey, you risk being left behind. The key is to try, learn, and apply AI in a way that creates real value." - Fang Chang, EVP and Chief Product Officer at SAP AI isn't just another feature on your tech checklist. It's changing the way procurement teams deliver impact… but only for those bold enough to rethink from the ground up. In this podcast episode, host Philip Ideson speaks with Fang Chang, EVP and Chief Product Officer at SAP, who shares what it looks like to rebuild an established platform like Ariba on a true AI foundation. Fang's team didn't just layer new tech onto old workflows; they tore everything down and rebuilt with AI at the core. If you've ever asked whether your team should wait for the "next" wave of AI innovation or start learning by doing, this conversation is a must-listen. Fang walks through technical choices, balancing agility with reliability, and what an AI-powered procurement experience now enables for the business. In this episode, Fang discusses: Why simply layering AI onto legacy tools leaves value on the table How to decide where AI creates business outcomes… and where it doesn't What real agility looks like in a fast-evolving AI landscape How contextual "insights to action" bring value at every step The new balance of human oversight with AI-driven workflows Links: Fang Chang on LinkedIn Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube
Welcome to Industry Spotlight—a focused series hosted by Sam D'Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today's automotive market. Today, Sam sits down with Jeremy Nowling, Sales and Digital Retailing Director at Rohrman Auto Group, and Matt Muilenburg, Chief Product Officer of Impel. This episode is brought to you by Impel: Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service bay, from website to DMS, it unifies and orchestrates every part of your dealership operations—and your customer lifecycle. Visit @ http://impel.ai and and discover how Impel AI turns routine interactions into VIP experiences. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:45 What do customers expect from dealerships now? 02:01 How is AI changing modern dealerships? 04:32 How did dealerships operate before AI? 05:53 How to implement AI for leads? 07:30 How to customize AI for engagement? 11:14 Why must dealers engage with AI? 14:24 How to train staff on AI? 20:28 What is AI's future in dealerships? 31:56 Final advice for AI adoption? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
In this episode, we dive into technical advancements in the healthcare supply chain. Our guest, Archie Mayani, Chief Product Officer at GHX, breaks down the smart ways to introduce AI and move a healthcare supply chain forward in smart and effective way. For more information, subscribe to Running on Ice the newsletter or podcast. Follow the Running on Ice Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode of The Product Experience, host Randy Silver speaks with Teresa Huang — Head of Product for Enablement at global health‑insurer Bupa — about the often‑overlooked world of platform product management. They explore why building internal platforms is fundamentally different and often more challenging than building user‑facing products, how to measure the value of platform work, and practical strategies for gaining stakeholder alignment, driving platform adoption and demonstrating business impact.Chapters0:00 – Why “efficiency” alone no longer cuts it — measuring platform impact in business terms1:02 – Teresa's background: from business analyst to head of product in health insurance6:20 – What we mean by “platform product management” — internal tools vs marketplace vs public‑API platforms7:44 – Why you need to “hop two steps”: address developer needs and end-customer value10:24 – Types of platforms: internal APIs, marketplace ecosystems, public‑facing platforms (e.g. like Shopify)10:55 – Reframing platform work: building business cases instead of chasing “efficiency” metrics13:16 – Linking platform initiatives to core business goals and joint OKRs15:47 – The importance of visualisation — using prototypes and role‑plays to communicate platform value20:57 – Internal showcases: keeping stakeholders engaged with real‑world scenarios23:28 – Success metrics for platforms: adoption, usage, reliability, ecosystem growth26:00 – Retiring legacy services: deciding when low-use tools should be decommissioned28:55 – From cost centre to enabler: shifting the narrative to show value creationOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Chelsea Howe is the Chief Product Officer at Sunblink, the studio behind the hit cozy life sim Hello Kitty Island Adventure. With deep experience in licensed games, live ops, & design leadership, she brings a sharp, systems-driven lens to how teams build, scale, & innovate.Listen as Chelsea shares how Sunlink is exploring AI in game development, what works & what absolutely falls apart, why game jams are secret engines of team learning, & how emerging trends from China may reshape the future of game design.LinkedIn: https://www.linkedin.com/in/chelseahowe/Sunblink: https://www.sunblink.com/
In this episode, I was lucky enough to interview Joel Montvelisky, co-founder and Chief Product Officer of PractiTest.Joel shares his unlikely journey from Costa Rica to the world of software testing. He talks about becoming a Cowboys fan in the 1970s, stumbling into QA because it paid slightly better than bartending, and eventually discovering that testing was far more than bug hunting—it was about improving products, reducing risk, and helping teams release with confidence. He reflects on the evolution of QA from the dot-com era to modern Agile and DevOps practices, the absence of formal QA education, and how conferences and early industry leaders helped him realize that testing is, in fact, a real profession with deep methodology and purpose.Joel also shares the origin story of PractiTest, born from a gap he saw between enterprise tools like Quality Center and teams struggling to manage testing with spreadsheets. He explains how the company's very first customer found them before they even had a way to accept payments, how founder-led sales carried them for years, and why meaningful testing requires both intention and mindfulness—something he practices personally to stay focused as someone diagnosed with ADHD later in life. Hear how Joel Montvelisky turned unexpected beginnings into a career shaping the future of QA in this episode of The First Customer!Guest Info:PractiTesthttps://www.practitest.com/Joel Montvelisky's LinkedInhttps://www.linkedin.com/in/joelm3/Connect with Jay on LinkedInhttps://www.linkedin.com/in/jayaigner/The First Customer Youtube Channelhttps://www.youtube.com/@thefirstcustomerpodcastThe First Customer podcast websitehttps://www.firstcustomerpodcast.comFollow The First Customer on LinkedInhttp://www.linkedin.com/company/the-first-customer-podcast/
In this episode of Builders Wanted, we're joined by Sumeet Arora, Chief Product Officer at Teradata. Sumeet shares his insights on the importance of speed and innovation in the fields of data analytics and AI, emphasizing how Teradata delivers impactful business results by transforming complex data challenges into actionable solutions. The discussion dives into product leadership principles, the balance between speed and reliability, and the evolving landscape of analytics.-------------------Key Takeaways:Building strong systems and focusing on velocity enables organizations to innovate quickly without sacrificing quality.Trustworthy, well-modeled data and clear, measurable outcomes are essential for successful AI and analytics.The best product improvements come from listening to customers, obsessing over their problems, and being willing to rethink or remove features.-------------------“ I think it's equally important for people in my role to not just build a great product, but also build it fast. It has to be fast and excellent, both. And doing things faster in this era means that you have to also treat velocity as a product itself. It's almost like setting up the right system and then great things come out.” – Sumeet Arora-------------------Episode Timestamps:*(02:06) - Defining the mission of a builder *(03:12) - Velocity as a product *(07:51) - The shift to invisible, frictionless analytics *(23:04) - Lessons from product failures *(34:28) - Quick hits-------------------Links:Connect with Sumeet on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode of The Product Experience, host Randy Silver speaks with Teresa Huang — Head of Product for Enablement at global health‑insurer Bupa — about the often‑overlooked world of platform product management. They explore why building internal platforms is fundamentally different and often more challenging than building user‑facing products, how to measure the value of platform work, and practical strategies for gaining stakeholder alignment, driving platform adoption and demonstrating business impact. Chapters0:00 – Why “efficiency” alone no longer cuts it — measuring platform impact in business terms1:02 – Teresa's background: from business analyst to head of product in health insurance6:20 – What we mean by “platform product management” — internal tools vs marketplace vs public‑API platforms7:44 – Why you need to “hop two steps”: address developer needs and end-customer value10:24 – Types of platforms: internal APIs, marketplace ecosystems, public‑facing platforms (e.g. like Shopify)10:55 – Reframing platform work: building business cases instead of chasing “efficiency” metrics13:16 – Linking platform initiatives to core business goals and joint OKRs15:47 – The importance of visualisation — using prototypes and role‑plays to communicate platform value20:57 – Internal showcases: keeping stakeholders engaged with real‑world scenarios23:28 – Success metrics for platforms: adoption, usage, reliability, ecosystem growth26:00 – Retiring legacy services: deciding when low-use tools should be decommissioned28:55 – From cost centre to enabler: shifting the narrative to show value creationOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Hitachi Vantara's Octavian Tanase, Chief Product Officer joins Light Reading's Phil Harvey to discuss how AI is reshaping enterprise infrastructure design and driving the next generation of high-end block storage. Hosted on Acast. See acast.com/privacy for more information.
If you think automation is just for tech giants, think again. In this episode, Fern sits down with Irem Metin, Chief Product Officer at Goose, to talk about how smart systems and AI are transforming dog daycare and boarding businesses. From streamlining operations to personalizing customer experiences, they explore how tools that used to be out of reach are now leveling the playing field for smaller pet care businesses—and making life way easier in the process.You'll hear real examples of how automation is being used to handle tasks like email marketing, report cards, client communication, and even labor planning—all while freeing up your team to focus on what actually matters: taking care of dogs and people. If you've ever felt overwhelmed by the daily grind or worried about keeping up with tech-savvy competitors, this episode might just change the way you think about running your business.
Live from InfoSec World 2025, this episode of Enterprise Security Weekly features six in-depth conversations with leading voices in cybersecurity, exploring the tools, strategies, and leadership approaches driving the future of enterprise defense. From configuration management and AI-generated threats to emerging frameworks and national standards, this special edition captures the most influential conversations from this year's conference. In this episode: -You Don't Need a Hacker When You Have Misconfigurations — Rob Allen, Chief Product Officer at ThreatLocker®, discusses how overlooked settings and weak controls continue to be one of the most common causes of breaches. He explains how Defense Against Configurations (DAC) helps organizations identify, map, and remediate configuration risks before attackers can exploit them. -Security Challenges for Mid-Sized Companies — Perry Schumacher, Chief Strategy Officer & Partner at Ridge IT Cyber, explores the evolving security challenges facing mid-sized organizations. He discusses how AI is becoming a competitive advantage, how mobility and third-party reliance complicate defenses, and what steps these organizations can take to improve resilience and efficiency. -The Rise of Security Control Management: Secure by Design, Not by Chance — Marene Allison, former CISO of Johnson & Johnson, introduces Security Control Management (SCM), a new software category that unifies control selection, mapping, validation, and enforcement. She explains how SCM transforms fragmented compliance programs into proactive, embedded defense. -Engineered for Protection: The Rise of Security Control Management — Ryan Heritage, Advisor at Sicura, continues the discussion on SCM, explaining how organizations can operationalize this approach to move from reactive reporting to proactive, data-driven defense. He highlights how automation and integration enable security decisions to be made at “the speed of relevance.” -The AI Threat: Protecting Your Email from AI-Generated Attacks — Patricia Titus, Field CISO at Abnormal Security, explores how cybercriminals are weaponizing generative AI to create sophisticated phishing and social engineering attacks. She shares practical strategies for defending against AI-generated threats and emphasizes why AI-based protections are now essential for modern enterprises. -Igniting Change: A Conversation with Dr. Ron Ross — Dr. Ron Ross, CEO at RONROSSECURE, LLC, shares insights from decades of pioneering work in cybersecurity, including the Risk Management Framework and Systems Security Engineering Guidelines. He discusses how leaders can apply these principles to strengthen resilience, foster innovation, and drive meaningful change across the cybersecurity landscape. Segment Resources ThreatLocker® Defense Against Configurations (DAC): https://www.threatlocker.com/platform/defense-against-configurations Book a demo to see DAC in action. Visit https://securityweekly.com/threatlockerisw to learn more! This segment is sponsored by Ridge IT Cyber. Visit https://securityweekly.com/ridgeisw to learn more about them! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-435
Today we're talking about the rise of independent hype watches. Until very recently, as we've discussed on this podcast, independent watchmaking was something of a backwater of the watch industry or at best the realm of the cognoscenti. But in recent years, creations from the likes of MB&F, Simon Brette, Rexhep Rexhepi and today's guest Sylvain Berneron have become objects of desire, cutthroat demand and even speculation. How did it get this way? What are the drivers? And what role do the brands and watchmakers themselves play in the economy of hype? Our guest is Sylvain Berneron, a French-born industrial and fine-arts trained designer who, after early roles in automotive design at BMW, moved into the watch world — spending five years at Breitling (ultimately as Chief Product Officer) and earlier working for the Richemont Group on brands such as IWC and Jaeger‑LeCoultre. In 2022 Sylvain founded his independent brand Berneron (based in Neuchâtel, Switzerland) and launched the Mirage collection, noted for its all-gold movement, shaped asymmetric case. And this summer, he unveiled his second collection, the Quantième Annuel. Both collections are highly limited – variants are produced in just 24 units each annually. Hosted by Asher Rapkin and Gabe Reilly, co-founders of Collective Horology, Openwork goes inside the watch industry. You can find us online at collectivehorology.com. To get in touch with suggestions, feedback or questions, email podcast@collectivehorology.com.
Day 2 of F3: Future of Freight Festival brings the energy, the insights, and the triple-threat lineup. Host Malcolm Harris goes live from downtown Chattanooga to dive into the evolving world of freight tech, AI, payments, and innovation—straight from the leaders building the future. Guest #1 — Garrett Wolfe, EVP of Market Strategy, TriumphGarrett breaks down Triumph's purpose-built, verified freight transaction network, how their data and payments ecosystem powers trust, fraud prevention, and smarter decision-making, and why AI is a tool—not a buzzword—to be deployed when it improves customer outcomes.Guest #2 - Daniel Lucas, VP of Innovation & Business Strategy, UFSDaniel brings a decade-plus of logistics and tech experience to talk about AI as a freight copilot—and why companies must standardize their processes before plugging AI into their workflow. Guest #3 — Danielle Villegas, Chief Product Officer, PCSPCS flips the script by putting midsize carriers first. Danielle shares how their embedded AI engine, Cortex, is driving efficiency, accuracy, and profitability—plus, her team wins Best in Show live on the air. Watch on YouTube Visit our sponsor Subscribe to the WTT newsletter Apple Podcasts Spotify More FreightWaves Podcasts #WHATTHETRUCK #FreightNews #supplychain Learn more about your ad choices. Visit megaphone.fm/adchoices
Industrial Talk is talking to Jay Limburn, Chief Product Officer about "Unleashing the power of data for operational excellence". Scott Mackenzie hosts the Industrial Talk Podcast, featuring industry professionals like Jay Limburn from Atacama, who discusses the importance of data trust and AI initiatives. Atacama's platform helps organizations integrate and enrich data from various sources, providing a unified view and a trust score to ensure data reliability. This is crucial for AI and automation, which are essential for business efficiency and competitive advantage. Upcoming events include Power Gen in January and M D and M West in February. The conversation emphasizes the need for clean data to support AI and automation, which is vital for resilient businesses. Action Items [ ] Reach out to Jay Limburn on LinkedIn to learn more about Atacama's solutions.[ ] Visit the Atacama website at atacama.com to explore their data trust platform. Outline Introduction to Industrial Talk Podcast Scott MacKenzie welcomes industry professionals and stresses the importance of storytelling to inspire the next generation of industrial leaders.Scott highlights the excitement in the industry and the need for advocates to share their stories.Scott introduces Jay Limburn from Atacama, focusing on the importance of data and the role of companies like Atacama in data insights. Announcements and Upcoming Events Scott announces two new podcasts: "Ask Molly" and "The Business Beatitudes.""Ask Molly" features Scott's daughter Molly, who helps him with marketing challenges."The Business Beatitudes" focuses on seven components of success in industry, emphasizing virtues like humility and selflessness.Scott mentions upcoming events: Power Gen in January and M D and M West in February, highlighting the importance of power generation and manufacturing. Introduction of Jay Limburn and Atacama Scott introduces Jay Limburn, Chief Product Officer at Atacama, and discusses the importance of data in the industry.Jay explains Atacama's focus on Data Trust, which involves giving meaning to data to make better decisions.Jay shares his 25-year background in data and AI, emphasizing the importance of data in AI initiatives.Scott and Jay discuss the challenges of data cleanliness and the importance of a solid data foundation for AI success. Challenges of Legacy Systems and Data Integration Scott and Jay discuss the challenges of integrating legacy systems with modern data sources.Jay explains how Atacama connects to various data sources, enriches metadata, and provides data quality and observability.Jay emphasizes the importance of having a unified view of data from different sources to support AI initiatives.Scott and Jay discuss the human aspect of data management and the need for trust in data to drive automation and efficiency. Trust and Quality in Data Jay explains the concept of a trust score, which measures the reliability of data, and how it can be configured based on industry standards.Scott and Jay discuss the importance of trust in data for decision-making and the impact of data quality on business processes.Jay highlights the role of anomaly detection and auto-correction in maintaining data quality.Scott and Jay discuss the importance of trust in data for automation and the competitive advantage it provides. Evolution of Data and Change Management Scott and Jay discuss the dynamic nature of data and the need for continuous data management.Jay explains how Atacama's Data Trust Index helps organizations evolve their...
Welcome to Industry Spotlight—a focused series hosted by Sam D'Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today's automotive market. Today, Sam sits down with Kevin Frye, Marketing Director Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX. This episode of the Car Dealership Guy Podcast is brought to you by CARFAX. CARFAX - Here's a reality check: CARFAX data shows that 55% of car buyers won't return to the same dealership for service in year one. That's lost revenue walking out your door. But Carfax Lifetime Dealers don't stop after the sale. They partner with CARFAX to deliver co-branded, VIN-specific service reminders that drive customers back to their service lane. The CARFAX Lifetime program: Give customers the insight they want, earn the loyalty you need. Contact your CARFAX representative today. Learn more at carfax.com/CDG. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 01:27 Why is service retention so critical? 02:34 Biggest customer communication challenge today? 03:10 OEM vs. dealer loyalty: who wins? 05:41 How is Carfax for Life game-changing? 07:52 Using data to boost retention how? 10:42 Future of customer engagement in service? 18:28 Most actionable insight for dealers now? 27:20 AI and data hygiene's role? 35:09 Final advice for improving retention? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com