Podcasts about Chief product officer

Recruiting has always been shaped by the time and resources available. Resumes are short because recruiters only have a finite amount of time to read them. Interview shortlists are small because hiring managers can only meet so many candidates. The whole funnel narrows because no team can fully evaluate everyone who applies. None of these are strategic choices, they're simply workarounds for human capacity. Now AI agents can screen hundreds of candidates in a matter of hours, run outside business hours, and deliver structured evidence for recruiters to review. The data coming back is already challenging assumptions about how these processes should work, while the growing influence of AI on who progresses through the hiring process makes questions around ethics, fairness, and regulatory compliance impossible to ignore. So how should TA leaders rearchitect their processes while keeping them responsible? My guest this week is Sachit Kamat, Chief Product Officer at Eightfold. In our conversation, Sachit shares early data from AI interviewing at scale and explains why it's time to reimagine recruiting processes as the traditional constraints around time and resources start to fall away. In the interview, we discuss: Lifting capacity limitations in recruiting The impact of AI interviewing on the candidate experience What humans do better than technology Radically improving the candidate experience. Building agent scale processes The first steps to transforming recruiting Regulation and responsibility Could the time to hire be reduced to less than 1 hour? What does the future look like? Follow this podcast on Apple Podcasts. Follow this podcast on Spotify.

Triona Buckley is Chief Product Officer at Actionstep, and a strategic leader with more than 20 years' experience driving growth, innovation, and transformation across law firms and legal technology businesses in North America, Europe, Australia, and New Zealand. Known for challenging conventional thinking and aligning innovation with real business outcomes, Triona is focused on delivering solutions that empower firms to embrace the thriving future of midmarket law. To learn more about Actionstep, visit: https://www.actionstep.com/ For more information about Trace, check out: https://www.actionstep.com/trace/ To book a demo, go here: https://www.actionstep.com/book-a-demo/ Find Triona Buckley, Chief Product Officer at Actionstep on LinkedIn at: https://www.linkedin.com/in/trionabuckleysaunders/

In this episode of Scouting for Growth, Sabine VanderLinden sits down with Manish Shah, President and Chief Product Officer at Majesco, to explore the rapidly changing landscape of insurance.  Together, they examine how AI is shifting the industry from being purely a protector to one that also focuses on prevention and dynamic participation. The conversation covers everything from the persistent protection gap and the urgent need for behavioral—not just technological—transformation in insurance to the practical realities and fears surrounding the implementation of agentic AI systems.  Manish Shah shares actionable insights on overcoming internal resistance, building trust with customers, and the importance of leadership courage. Throughout, listeners will gain an insider's view on how insurance models are transforming and what sets bold, future-ready leaders apart. KEY TAKEAWAYS I was delighted to welcome Manish Shah to explore how the insurance industry is being transformed at its core. Our discussion began with the fundamental premise that insurance is built on trust and a promise of protection—yet today, both are being challenged by shifting customer expectations, legacy systems, and the rapid evolution of AI technologies.  Manish emphasized that closing the protection gap is not merely an issue of customer education but primarily a challenge of product and experience design. If customers do not understand or value our offerings, it's a failure of design, not comprehension. We agreed that the path to genuine transformation must be grounded in a behavioral shift—beyond technology upgrades or business process reengineering. Transformation executives must start by listening deeply to customers, adapting to their evolving needs, and fostering a culture that is not afraid to take bold risks rather than settle for incremental change. The conversation also delved into how AI, when embedded into the core—not bolted on as an afterthought—can help insurers move from process-led to truly human-centered operations. This enables better capacity, more personalized experiences, and the ability to anticipate rather than react to customers' needs. Crucially, Manish Shah articulated the importance of trust, transparency, and auditability in the AI era: true trust is built through consistent, clear, empathetic engagement, supported by AI that augments—not replaces—human judgment. The insurers that will thrive in the next 3-5 years are those who are brave enough to rethink their business models, leverage intelligent, agentic cores, and prioritize behavioral change.  The future belongs to those willing to become active partners in their customers' lives, focused on prevention, participation, and peace of mind. BEST MOMENTS “If our customers don't understand or see the value in the product, then it is a design problem. It's not really a customer problem or an education problem. “Trust is built in small moments, not in any marketing material or strategic deck.”  “If we can actually execute well as an industry, insurance should feel more like a proactive safety net than a just reactive payment mechanism.”  “The brave ones… are those who are willing to rethink their business model and not just the tech stack.”  ABOUT THE GUEST  Manish Shah is the President and Chief Product Officer at Majesco, a leader at the intersection of technology, product strategy, and insurance industry expertise.  With over 30 years in the insurance sector, Manish Shah has been both a witness and a driver of major transformation, from the analog days of the industry to today's AI-driven innovation. He is particularly passionate about embedding intelligence into the foundation of insurance operations—not just talking about AI, but delivering it as an engine of change.  At Majesco, Manish Shah oversees strategy for their cloud-native, intelligent core platform, with a special focus on agentic workflows, operational effectiveness, and preparing insurers for future challenges and opportunities in P&C, Life, Health, and Benefits. If you want to connect with Manish Shah, he encourages open dialogue and learning across the industry. ABOUT THE HOST Sabine VanderLinden is a corporate strategist turned entrepreneur and the CEO of Alchemy Crew Ventures. She leads venture-client labs that help Fortune 500 companies adopt and scale cutting-edge technologies from global tech ventures. A builder of accelerators, investor, and co-editor of the bestseller The INSURTECH Book, Sabine is known for asking the uncomfortable questions—about AI governance, risk, and trust. On Scouting for Growth, she decodes how real growth happens—where capital, collaboration, and courage meet. If this episode sparked your thinking, follow Sabine VanderLinden on LinkedIn, Twitter, and Instagram for more insights. And if you're interested in sponsoring the podcast, reach out to the team at hello@alchemycrew.ventures

Today's guest is Hemant Banavar, Chief Product Officer at Motive. Hemant leads product strategy for AI-driven systems that bring real-time visibility and decision support to safety-critical physical operations. Hemant joins Emerj Editorial Director Matthew DeMello to unpack what changes when AI moves from after-the-fact reporting to edge-based, real-time detection and feedback — where accuracy and low latency determine whether insights actually prevent incidents. Hemant also shares practical takeaways on replacing lagging indicators with frontline feedback loops, combining video and operational telemetry to surface actionable risk signals, and building an ROI case through fewer incidents, lower insurance and fuel costs, and more consistent operational performance. This episode is sponsored by Motive. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show. Episode Notes: 12:33 - 12:50: Since January 1, 2023, Motive estimate that the Motive AI Dashcam is estimated to have helped prevent over 170,000 accidents and saved 1,500 lives 12:46: Based on an internal study of customers with 150 or more active monthly vehicles and at least 90% AI Dashcam adoption for at least 12 months. Some of the AI Dashcam Plus features like hands-free communication aren't available until later in 2026. For more, visit: https://gomotive.com/blog/introducing-ai-dashcam-plus-uk/

Corinna Stukan, Product Leader and Founder of Fintech marketplace Bizzy, lays out practical advice for connecting your product roadmap to business goals. She explains how a metrics one-pager aligns day-to-day product decisions with company goals, why understanding whether your business is in growth, acquisition or cost-control mode should shape every prioritisation call, and how to frame initiatives so stakeholders see commercial impact, not just better UX.Chapters4:00 — Why product people should care about business acumen6:01 — Organisational causes of weak commercial context for PMs8:10 — What business acumen means in practice9:10 — Wake-up story: prioritisation shifted after asking the CEO about revenue drivers11:05 — Misalignment: company goals vs team OKRs12:13 — How to run the metrics one-pager and link product to business goals14:37 — Strategy: where we are, where we're going, how we'll get there15:03 — Encouraging ideas while setting business context17:01 — Running collaborative bets before creating the roadmap19:20 — Communicating value: turn “better onboarding” into business impact22:08 — Avoiding over-attribution and internal attribution fights23:05 — Example: marketing's 12 touchpoints and joint contribution to acquisition24:26 — Practising stakeholder storytelling; where LLMs help and don't29:17 — Presentation craft: fewer slides, start with numbers, end with actions31:03 — Using LLMs for synthesis, not hOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Fred Davis sits down with Artem Koren, Co-Founder and Chief Product Officer of Sembly AI, for a grounded discussion on where AI meeting tools are delivering real business value. Koren explains why the future of workplace AI goes far beyond simple transcription and into structured meeting intelligence that drives measurable outcomes after conversations end.The conversation explores the growing saturation in the AI market, the shift toward agent-driven workflows, and how serious operators are separating practical impact from hype. Koren also shares his balanced view on what the industry is getting right — and wrong — about AI as adoption accelerates across the enterprise.Website: https://www.sembly.aiEmail: artem@sembly.aiLinkedIn: https://www.linkedin.com/in/akoren

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, and ServiceNow, the AI control tower for business reinvention, have signed a multi-year partnership to help enterprises speed up AI adoption across their businesses and functions. Enterprises are increasingly looking for experts who can reimagine how work is transformed with AI, especially in back-office functions like human resources, finance, supply chain, procurement, and employee services. As part of this partnership, TCS, who operate a global service delivery centre in Ireland, will develop solutions on the ServiceNow platform that will use trusted AI and a unified governance model to make enterprise workflows more efficient, proactive, and insight-driven. These solutions will be offered through TCS's AI-led, autonomous global business solutions portfolio. Amit Zavery, President, Chief Operating Officer and Chief Product Officer, ServiceNow, said, "As global enterprises rethink operating models for growth and efficiency, they are looking for partners that can deliver innovation, execution, and governance at scale. Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernising legacy environments, and driving measurable business outcomes." Aarthi Subramanian, Executive Director – President and Chief Operating Officer, TCS, said, "Today, enterprises are ready to move beyond AI pilots to scaled, business-wide transformation. Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era using TCS's five-stage AI Autonomy Framework. This collaboration will help clients embed intelligence across their IT, business operations, and customer functions, driving speed, efficiency, and sustained competitive advantage." The new offerings will break down silos between corporate functions and business units, transform the flow of work using agentic AI, and enable clients to get a holistic, insights-driven view of their organisations. For example, HR operations could shift from fragmented services to a unified, experience-led hire-to-retire lifecycle that increases employee productivity, engagement, and retention. In addition, customer order processing could change from a slow, multi-step order cycle to a high-velocity revenue engine that improves cash flow and revenue predictability, unlocking capital for growth. Currently, TCS is the largest user of ServiceNow's IT Asset Management, deploying the offering across thousands of devices used by TCS's workforce over a period of three months. This highlights a strong foundation that not only validates the partnership but also affirms the credibility of the solutions that both organisations aim to deliver for their clients. The two companies will also invest in co-innovation labs, solution showcases, and integrated go-to-market programs for clients. The TCS partnership with ServiceNow will play a central role in supporting TCS's aspiration to become the world's largest AI-led technology services company.

There is more to cosmetic product development than in-the-lab innovation. Teams that create and reformulate are responsible for not only the efficacy, experience, and safety of a product but also profitability, which depends upon cost of goods—from ingredients to packaging and beyond—as well as marketing, customer acquisition, and more.  This week on the CosmoFactory podcast, we learn about the business complexities of product development. Or guest is Patricia Schuffenhauer, Chief Product Officer at Erno Laszlo. The nearly 100-year-old skincare brand has a longstanding legacy in the US market; after first launching in Hungary, Dr. Lazslo moved his brand to New York City in 1939. And, more recently, the company expanded into China in 2014.  If you enjoy this episode, SHARE it with a friend, FOLLOW the CosmoFactory podcast & please LEAVE A REVIEW today. With your help, even more cosmetic industry professionals can discover the inspiring interviews we share on CosmoFactory! ABOUT CosmoFactoryBeauty industry stakeholders listen to the CosmoFactory podcast for inspiration and for up-to-date information on concepts, tactics, and solutions that move business forward. CosmoFactory – Ideas to Innovation is a weekly interview series for cosmetics and personal care suppliers, finished product brand leaders, retailers, buyers, importers, and distributors. Each Tuesday, CosmoFactory guests share experiences, insights, and exclusive behind-the-scenes details—which makes this not only a must-listen B2B podcast but an ongoing case study of our dynamic industry. Guests are actively working in hands-on innovation roles along the beauty industry supply chain; they specialize in raw materials, ingredients, manufacturing, packaging, and more. They are designers, R&D or R&I pros, technical experts, product developers, key decision makers, visionary executives. HOST Deanna UtroskeCosmetics and personal care industry observer Deanna Utroske hosts the CosmoFactory podcast. She brings an editorial perspective and over a decade of industry expertise to every interview. Deanna is also Editor of the Beauty Insights newsletter and a supply-side consultant. She previously wrote the Global Perspectives column for EuroCosmetics magazine, is a former Editor of CosmeticsDesign, and is known globally for her ability to identify emerging trends, novel technologies, and true innovation in beauty. A PRODUCTION OF Cosmoprof Worldwide BolognaCosmoFactory is the first podcast from Cosmoprof Worldwide Bologna, taking its place among the best B2B podcasts serving the global beauty industry.   Cosmoprof Worldwide Bologna is the most important beauty trade show in the world. Dedicated to all sectors of the industry, Cosmoprof Worldwide Bologna welcomes over 250,000 visitors from 150 countries and regions and nearly 3,000 exhibitors to Bologna, Italy, each year. It's where our diverse and international industry comes together to build business relationships and to discover the best brands and newest innovations across consumer beauty, professional beauty, and the entire supply chain. The trade show includes a robust program of exclusive educational content, featuring  executives and key opinion leaders from every sector of the cosmetics, fragrance, and personal care industry. Cosmoprof Worldwide Bologna is the most important event of the Cosmoprof international network, with exhibitions in Asia (Hong Kong), the US (Las Vegas and Miami), India (Mumbai) and Thailand (Bangkok). Thanks to its global exhibitions Cosmoprof connects a community of more than 500,000 beauty stakeholders and 10,000 companies from 190 countries and regions. Learn more today at Cosmoprof.com         

Teknologien har for lengst flyttet inn i redaksjonene, der AI-systemer nå skriver, klipper, oversetter og analyserer innhold i et svimlende tempo.Hva skjer med journalistikken, økonomien og tilliten når teknologien drar i alle spaker samtidig? I denne episoden går vi rett inn i maskinrommet for å finne ut hva som fungerer, hva som skremmer, og hva som faktisk gir verdi i det nye medielandskapet.Vi tar deg med bak kulissene i to av Norges største mediehus for å forklare hvordan de bruker teknologi til å avsløre sannheten i saker som Epstein-filene. Du får høre om kampen for tillit, erfaringene fra et teknologitungt OL og strategiene som skal sikre at redaktørstyrte medier overlever frem mot 2030.Ukens gjester er Pål Nedregotten, direktør for teknologi og produktutvikling i NRK, og Espen Sundve, Chief Product Officer i Schibsted Media. Programleder er Christian Brosstad, Atea. Hosted on Acast. See acast.com/privacy for more information.

Hyland Brings Enterprise Content Management to Pathology with TribunDigital pathology adoption is picking up speed, but many organizations are discovering that scanners and AI alone do not solve the hard problems. The real challenge is the lack of standards that holds back efforts to scale and optimize. In this interview, Michael Campbell, Chief Product Officer at Hyland, breaks down why enterprise content management is becoming essential for digital pathology. He explains Hyland's partnership with Tribun Health, how responsibilities are split between digitization, analysis, and backend imaging governance, and what health IT leaders should be thinking about as pathology moves beyond pilot programs. The conversation also touches on Hyland's broader product roadmap, including how agentic AI fits into enterprise workflows and why transparency and auditability matter for adoption.Where do you see the biggest bottleneck in digital pathology today? Is it technology, standards, or operational governance? Share your perspective in the comments.

Anjali Jameson, Chief Product Officer at Arbiter, says the hard part is not gathering data. It is getting action across patients, providers, and payers without breaking what already works.“Automating something that's broken is not going to necessarily give us better outcomes.”Arbiter is a care orchestration platform built for patients, providers, and payers together, not a single point solution. The operating spine ingests and makes actionable data across the patient journey, including provider directories, EMR integrations, claims, and financial and policy data from health plans, then connects it to highly personalized multi channel agentic outreach. You will hear why cross system context matters, how total cost of care stays in view while each stakeholder chases different leading metrics, and what it looks like to move from automation into optimization, like going from a call center scheduling flow to 60 percent conversion and pushing toward 95 percent conversion.Timeline00:40 Care orchestration platform, operating spine, data across the patient journey04:33 Misaligned incentives, prior authorizations, 12 to 14 hours a week09:42 Total cost of care, star metric, building for different metrics12:25 Long form personalized videos, transportation, education, medication management15:02 Prior authorization from three to six days to almost instantaneous22:07 COVID, provider messaging two, three X, AI responds fasterSubscribe and share it with someone who is building in health tech.

Hex Trust CPO Giorgia Pellizzari explores Bitcoin's evolution into a yield-bearing asset, the strategic launch of wrapped XRP, and the path to scaling RWA tokenization. Giorgia Pellizzari, Chief Product Officer at Hex Trust joined CoinDesk Live at Consensus Hong Kong to provide a deep dive into the institutional shifts defining the digital asset landscape. Looking back at 2025 as the "Year of bitcoin," she explains how the launch of new primitives like the Babylon protocol transformed bitcoin from a "lazy asset" into a productive, yield-bearing instrument for institutions. The conversation highlights Hex Trust's issuance of wrapped XRP (wXRP). Pellizzari details how this regulated 1:1 backed asset is bridging the gap between the XRP Ledger and high-velocity DeFi ecosystems like Solana, Ethereum, and Optimism.  Pellizzari also offers a look at the future of Real-World Asset (RWA) tokenization, citing the DTCC's move to tokenize hundreds of billions of dollars as a massive structural catalyst. She argues that while infrastructure is ready, the missing piece remains secondary market liquidity and regulatory comfort. - This episode was hosted live by Jennifer Sanasie and Will Foxley at Consensus Hong Kong 2026, presented by Hex Trust.

On the podcast, I talk with Michael and Mark about the boom in hardware-enabled subscriptions, why nothing worked until they stopped optimizing and started building a better product, and how they doubled their price to $79 even though the data said they could charge more.Top Takeaways:

Ed Baker's resume reads like a founder's fantasy.At Harvard, he launched Date Site, an early dating platform. His next venture, Friend.ly, grew to more than 25 million users and was acquired by Facebook. At Facebook, Ed helped lead international growth as the company crossed one billion monthly active users. He later joined Uber as VP of Product and Growth, where he helped define weekly trips as the company's north-star metric and scaled the business from hundreds to thousands of employees.In 2017, Ed left Uber, moved back to Boston, and decided to rebuild his health. Within six months, he transformed himself into an elite triathlete and went on to win his first Ironman in Lake Placid. Along the way, he became deeply focused on recovery, sleep, and performance data.After founding AnyQuestion, which was acquired by WHOOP, Ed joined the company and now serves as Chief Product Officer. He leads product strategy across product, design, software, and AI, helping millions of members optimize their health and training.In this episode, Ed shares how he applies the same systems thinking to business, athletics, and life.You will learn how to:• Build viral growth loops and sustainable user acquisition• Choose and operationalize the right north-star metric• Balance speed and product quality at scale• Train, recover, and sleep for long-term performance• Use wearable data and AI to prevent burnout• Build teams that execute without micromanagement• Design a life that supports both ambition and healthWhether you are scaling a startup or pushing your personal limits, this conversation offers a blueprint for achieving extraordinary growth without sacrificing well-being.

In this episode, Carlos Gonzalez de Villaumbrosia, Founder & CEO at Product School, interviews Tim Simmons, Chief Product Officer at Walmart International, the retail giant serving 255 million customers weekly across 18 countries. Tim is leading a massive transformation to move from decentralized tech stacks to global platforms that empower local innovation.Tim explains why complexity is actually a competitive advantage when training AI. He dives deep into Agentic AI and the concept of Orchestrators—systems that manage workflows between agents to automate tasks like user story generation with 88% accuracy. He also shares the strategy behind the Walmart Translation Platform (WTP), which has cut translation costs by 99% while increasing speed and trust.What you'll learn:The Orchestrator Strategy: How to build AI systems where project manager agents coordinate tasks for maximum efficiency.Global vs. Local: A framework for building core platforms that scale while allowing for hyper-local customization.The ROI of AI: How Walmart tracks adoption and accuracy, not just productivity.Human in the Loop: Why keeping humans involved in AI workflows actually makes the models smarter over time.Key takeaways:Complexity is Data: The more you expose AI to your organization's complexity, the more resilient and accurate it becomes.Trust Through Nuance: Successful localization isn't just word-for-word translation; it's about capturing intent to build customer trust.Platform Discipline: Moving from bespoke builds to multi-tenant codebases is essential for scaling innovation globally.Credits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Tim SimmonsSocial Links: Follow our Podcast on Tik Tok here Follow Product School on LinkedIn here Join Product School's free events here Find out more about Product School here

Alan Byrne, Product Leader for Mozilla's Firefox extensions ecosystem, argues that the best product work is less doctrine and more judgement. In conversation with LRandy Silver, he breaks down why prioritisation frameworks like RICE and MoSCoW often masquerade as science while quietly embedding subjectivity—and why he prefers writing clear “what and why” statements over chasing false precision.From his experience at QuickBooks and Twitter, Alan explores when PRDs are genuinely valuable (complex systems, high risk, trust and safety concerns) and how to keep them lean enough to stay useful. The discussion also digs into the tension between moving a metric and doing right by users, the dangers of gamifying growth, and how product managers can translate customer problems into narratives that align engineers, executives, and sales.Chapters03:30 Product as philosophy04:41 Studying product vs learning in the field07:25 The real job: understand users and their “why”08:21 Why prioritisation frameworks often fail in practice10:58 Decision-making without false precision13:14 Goal-led roadmaps and narrative alignment14:22 Metrics, ethics, and avoiding gamification traps18:35 When PRDs help, and how to keep them lean22:37 Prototyping, vibe coding, and where it falls apart25:14 Communication, compromise, and working documents27:36 Preventing overbuild and defining “good enough”30:39 Handling “can't you just…” from sales and marketing33:28 What Alan wishes he knew five years ago34:49 Explaining product management to non-product peopleOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

72% of smartphones run Android. Just 28% run iOS.Yet Apple's App Store generates billions—because for years, it controlled the only path to iPhone users.Until March 2024.The EU's Digital Markets Act forced Apple to open iOS to alternative app marketplaces, legally shifting the iPhone from a closed console to something closer to an open computer. But the transition came with friction, including a controversial install Core Technology Fee that left many developers questioning what “open” really meant.In this episode, Erick Espinosa sits down with Artur Assanskiy, Chief Product Officer at Onside, to unpack what actually changed, why developers hesitated, and how alternative iOS distribution is evolving in Europe.Find out more about Artur Assanskiy here. Learn more about Onside here.Reach out to today's host, Erick Espinosa - erick@sociable.coGet the latest on tech news - https://sociable.co/ Leave an iTunes review  - https://rb.gy/ampk26Follow us on your favourite podcast platform - https://link.chtbl.com/rN3x4ecY

Kiren Sekar (CPO @ Samsara) joins us to deconstruct the "Innovation Engine" behind Samsara, and how this system drives real-world impact and ROI across their products. We explore Samsara's decade-long compound product strategy and the mechanics of accelerating feedback loops in an era where the primary bottlenecks shift from code generation to customer feedback and absorption of change. Kiren details how their data flywheel expands the aperture of what is possible to build and we dive into the system of customer-driven innovation: advisory boards, “spark sessions” to test hypotheses and gain unfiltered feedback. Plus we talk about the power of embedding engineers in frontline environments (from truckyards to construction sites) to cultivate “taste,” customer empathy and trigger non-linear ideas. ABOUT KIREN SEKARKiren Sekar is the Chief Product Officer at Samsara (NYSE: IOT), where he has helped lead the company from a hardware-hacking startup in a basement to a global leader in Connected Operations with over $1.5B in ARR. An early leader at Meraki (acquired by Cisco for $1.2B) and an Apple veteran with multiple patents, Kiren specializes in the rare intersection of hardware, massive-scale data, and AI. He is the architect of a platform that now processes trillions of data points for the industries that keep the world running—trucking, construction, and logistics. This episode is brought to you by Retool!What happens when your team can't keep up with internal tool requests? Teams start building their own, Shadow IT spreads across the org, and six months later you're untangling the mess…Retool gives teams a better way: governed, secure, and no cleanup required.Retool is the leading enterprise AppGen platform, powering how the world's most innovative companies build the tools that run their business. Over 10,000 organizations including Amazon, Stripe, Adobe, Brex, and Orangetheory Fitness use the platform to safely harness AI and their enterprise data to create governed, production-ready apps.Learn more at Retool.com/elc SHOW NOTES:Real-world ROI The Intersection of Bits and Atoms: How Samsara supported customers through a once-in-a-century snowstorm using real-time AI insights (3:59)The Practicality Filter: Why low-margin, high-utility businesses are the best "BS detectors" for product builders (9:25)Deconstructing the compound product strategy: 10 years of feedback loops, scaling empathy, and technical capabilities (10:53)Accelerating your innovation flywheel, customer and product feedback loops (14:39)The New Bottleneck: Why writing code is no longer the constraint, and how to optimize for customer absorption of change (19:58)The Data Flywheel: Leveraging trillions of proprietary data points to solve new problems and expand your innovation engine into new capabilities (23:36)Embedding engineers in customer problems: Why there is no substitute for engineers seeing the frontline environment firsthand (29:56)How customer empathy and "taste" amplify the benefits of AI coding agents (33:26)Building a system of customer-driven innovation: Utilizing Advisory Boards and "Spark Sessions" to turn 10,000+ customers into co-creators (37:40)Rapid fire questions (47:50)This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Cheryl Platz, Cheryl Platz, former UX Director for Riot Games, Scopely and Author of "The Game Development Strategy Guide," returns to The Product Experience to explore how video game design principles can transform product development. From her time at Riot Games and Marvel Strike Force to teaching at Carnegie Mellon, Cheryl shares hard-won lessons about player motivation, onboarding, and building products that thrive. Discover why competition is no longer the primary driver of modern gaming, how a children's game taught her about gendered design assumptions, and how she turned a catastrophic server outage into a UX win that made Reddit happy.Chapters06:03 Game development is cloud services plus filmmaking07:08 The problem with silos in game studios08:24 “Modern” games: live service, messy business models, shifting tastes09:58 Defining a game: players decide if you got it right11:41 Motivators of play and why they matter to product people12:26 Disney Friends: the moment a playtest rewrote the design17:19 Classic vs modern motivators: what technology changed20:41 The research that challenged the “games are competition” assumption22:36 Why game lessons translate to enterprise software (and where gamification goes wrong)25:19 Pro-social design: trust, safety and communities at scale28:33 Designing for companionship and shared experiences34:43 Onboarding as growth strategy, not a “nice to have”37:38 Journey mapping 100 levels: making invisible drop-off visible39:25 On-demand learning beats one-and-done tutorials41:58 Advice for people trying to break into games during layoffs44:36 Turning a sixth anniversary outage into a UX win Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

When a claim fails because of a missing field or outdated insurance detail, it is easy to blame the billing process, but it is incomplete or inconsistent information captured at registration that is often the root cause. This seemingly innocuous oversight may be the reason why AI adoption in revenue cycle management (RCM) has been slow. In this conversation, Clarissa Riggins, Chief Product Officer at Experian Health, and Amy Trogdon, Vice President of Patient Access at Integris Health, break down why AI adoption in RCM depends on accurate front-end data and workflow fit. They share what they learned rolling out Experian's Patient Access Curator inside Epic and how real-time coverage validation is reshaping staff trust and efficiency. You will hear candid insights about workforce strain, error-prone processes, and why many AI projects stall before they start.

Chris Rose - Co-Founder & Chief Product Officer: Abre - A K-12 Data Platform. This is episode 816 of Teaching Learning Leading K12, an audio podcast. Zach VanderVeen and Chris Rose are the Co-founders of Abre, a modern K–12 data platform that centralizes tools, analytics and information for educators, students and families. They serve as the company's Chief Innovation Officer and Chief Product Officer, respectively.  Zach and Chris began their careers in the classroom as teachers, later taking on roles across education including administrators, coaches and technology directors. Through their work, they saw firsthand how fragmented and outdated education software made it harder for districts to support students effectively. What started as conversations about breaking down data silos in their own district ultimately led them to found Abre.  Today, Zach and Chris continue to draw on their classroom roots to address the real challenges districts face, working to eliminate the data disconnect and make information more accessible, useful and impactful for educators and the communities they serve. Chris Rose joins us today on Teaching Learning Leading K12 and shares Abre with us. Great conversation! Awesome focus! So much to learn and think about! Thanks for listening! Thanks for sharing! Before you go... You could help support this podcast by Buying Me A Coffee. Not really buying me something to drink but clicking on the link on my home page at https://stevenmiletto.com for Buy Me a Coffee or by going to this link Buy Me a Coffee. This would allow you to donate to help the show address the costs associated with producing the podcast from upgrading gear to the fees associated with producing the show. That would be cool. Thanks for thinking about it.  Hey, I've got another favor...could you share the podcast with one of your friends, colleagues, and family members? Hmmm? What do you think? Thank you! You are AWESOME! Connect & Learn More: https://abre.com/ https://www.linkedin.com/in/zacharyjvanderveen/ https://www.linkedin.com/in/christopherrosein/ Length - 48:15

In a podcast recorded at ITEXPO / MSP EXPO, Rob Allen, Chief Product Officer at ThreatLocker, joined Doug Green, Publisher of Technology Reseller News, to discuss why MSPs must rethink traditional cybersecurity approaches. Allen outlined how ThreatLocker's zero-trust platform flips the conventional detect-and-respond model by blocking everything by default and allowing only explicitly approved activity. Allen explained that detection-based security tools inevitably fail against unknown threats, leaving MSPs exposed to ransomware and lateral network attacks. ThreatLocker's approach combines application allow-listing, behavior control, and dynamic network restrictions to dramatically reduce attack surfaces. By limiting not only what applications can run—but also what they can do once running—ThreatLocker prevents common techniques such as “living off the land” attacks and remote encryption scenarios that bypass traditional endpoint protection. From a channel perspective, Allen stressed that cybersecurity is not optional and should never be positioned as an add-on. “If the thought of your customers getting hacked doesn't keep you up at night, you're not doing it right,” he said. “MSPs need to be confident in their advice and willing to make security mandatory, not negotiable.” That confidence, he noted, is what separates trusted advisors from providers who inherit blame after an incident. The discussion concluded with a call for MSPs to adopt balanced security stacks that combine detection with proactive control. By implementing zero trust as a foundational architecture rather than a reactive measure, ThreatLocker enables MSPs to protect customers more effectively while reinforcing long-term trust—an outcome Allen described as both a technical and business win for the channel. Visit https://www.threatlocker.com/

With over $2 trillion in deposits already lost to digital banks and fintechs, incremental banking improvements are no longer a strategy; they're a liability. Today, I'm joined by Benjamin Conant, Chief Product Officer at Alkami and Co-founder of MANTL, to discuss insights from their new 2026 Banking Predictions Report and what it reveals about why banks and credit unions are quietly falling behind. The discussion focuses on unifying systems that have operated in silos for decades, turning branches into profit engines, finally making AI deliver results, and consolidating vendors who can create solutions at speed and scale. Institutions that endure the next three years won't be the ones making minor updates to failing systems. They'll be the ones willing to take bold actions and operate with the urgency and resilience that the future demands. This isn't a debate about following trends. It's about how you execute.

Trust Users, Then Iterate.In this clip, Samuel Beek, Chief Product Officer at VEED, explains how real user testing shapes what actually ships. Before launch, products are put in front of large groups of users, and especially a panel of super users, to see how they're really used, not how the team assumes they'll be used.Sometimes VEED takes a bet and ships early, then refines based on what they observe. The big insight?

Pour télécharger les guides de Board Project, le collectif que j'ai co-fondé, consacrés à la gouvernance des start-ups et scale-ups : le premier porte sur ce qui fait vraiment une gouvernance efficace (prise de décision, rôle du board, signaux d'alerte) et le second sur la rémunération des administrateurs indépendants, avec des benchmarks, des modèles concrets et des règles claires.You can download the Board Project guides (the collective of iNEDs I co-founded) covering effective governance and independent directors' remuneration.Here : www.board-project.com/publicationsIn this episode of Finscale, I welcome Jorn Lambert, Chief Product Officer at Mastercard, for a deep dive into the transformation of global payment infrastructure and the strategic role played by large technology-driven financial institutions. A conversation that goes far beyond cards and transactions, shedding light on how value actually moves in the financial system.We discussed:Mastercard's evolution from a payment network to a global technology and data company operating at the heart of financial infrastructure.How payments are becoming increasingly invisible, embedded and real-time, while growing in strategic importance for businesses and platforms.The role of data, analytics and AI in fraud prevention, risk management and decision-making across the payment value chain.The balance between innovation, regulation and resilience in a system that must operate continuously at global scale.The transformation of partnerships with banks, fintechs and corporates in an increasingly modular financial ecosystem.How digital identity, tokenisation and new rails are reshaping trust and security in payments.The challenges of governing and operating critical financial infrastructure in a world of accelerating technological change.A clear and insightful conversation on the often unseen layers of finance, showing how payment infrastructure is quietly being rebuilt to support speed, security and global interoperability.Useful links:Jorn Lambert: https://www.linkedin.com/in/jorn-lambert/Mastercard: https://www.mastercard.com********************Finscale is much more than a podcast. It's an ecosystem that connects key players in the financial sector through networking, coaching, and strategic partnerships.

Today's guest is Dean Alms, Chief Product Officer at Aravo. Aravo is an enterprise software company focused on third-party risk management and compliance platforms that help organizations manage vendor, supplier, and partner ecosystems across regulatory, operational, and reputational risk domains. Dean joins Emerj Editorial Director Matthew DeMello to examine how third-party risk has evolved into a data and AI-driven, board-level visibility and resilience challenge, and how automation is reshaping the way enterprises identify, remediate, and monitor risk at scale. Dean also shares practical workflow changes, including using AI to automate document ingestion and survey validation, generate corrective actions, and enable natural language access to risk data. The discussion highlights how these approaches reduce operational cost, improve data integrity, support continuous monitoring models, and help enterprise leaders protect revenue, reputation, and regulatory posture across complex supplier networks. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the 'AI in Business' podcast! This episode is sponsored by Aravo. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

In this episode of the Shift AI Podcast, Patrick Supanc, Chief Product Officer at Coursera, joins host Boaz Ashkenazy for an in-depth conversation on how AI is transforming education, workforce skills, and lifelong learning at a global scale.Patrick shares his deeply personal and unconventional journey—from growing up as the son of two educators and immigrating to the U.S., to working in public policy at the World Bank, having a formative experience in a rural classroom in Brazil, and ultimately transitioning into education technology. The conversation dives into how baseline AI literacy is rapidly becoming essential for everyone, not just technologists. Patrick explains how learner demand on Coursera has surged, with AI enrollments accelerating and shifting from introductory content toward more advanced topics like agentic AI, orchestration, and role-specific application of AI tools.Boaz and Patrick explore how large language models are being integrated directly into learning experiences through Coursera Coach—an AI-powered tutor designed to deliver personalized, efficient, and high-integrity learning. Patrick outlines why memory, contextual relevance, fast feedback loops, and verified assessments are critical for adult learners who need to upskill quickly while balancing real-world constraints.Finally, the episode looks ahead to the future of education and work, touching on global access, AI-powered translation and dubbing, voice-based interaction, role-play simulations, and the potential role of avatars. Patrick closes by framing the future as “skills-first and accessible,” underscoring Coursera's mission to ensure that verified, job-relevant skills are available to learners everywhere.This episode is essential listening for founders, operators, educators, and professionals who want to understand how AI is reshaping not just productivity, but the entire learning and workforce ecosystem.Chapters[00:00] From Educators to EdTech: Patrick's Journey to Coursera[04:24] AI Literacy as the New Baseline Skill[07:18] The Rapid Rise of AI Learning Demand on Coursera[08:17] From Intro to Agentic AI: How Learner Needs Are Evolving[11:22] Tracking Skills at Scale with Coursera's Career Graph[14:31] Coursera Coach: AI Tutors, Personalization, and Memory[17:32] Learning by Doing: Role Play, Labs, and Real-World Practice[19:41] Anxiety, Relevance, and the Need for Continuous Upskilling[21:31] Helping Learners Navigate an Uncertain Career Future[24:31] Global Access: Translation, Dubbing, and Emerging Markets[26:21] Voice, Avatars, and New Interaction Models in Learning[28:49] Andrew Ng's Influence on Coursera and AI in Education[30:26] The Future of Work and Learning: Skills-First and AccessibleConnect with Patrick SupancLinkedIn: https://www.linkedin.com/in/patricksupanc/Connect with Boaz AshkenazyLinkedIn: https://www.linkedin.com/in/boazashkenazy/Email: info@shiftai.fm

In this episode of FP&A Unlocked, host Paul Barnhurst sits down with Ned Harding - a true pioneer in the data analytics space - to talk about why most data tools still don't meet the needs of today's collaborative teams. From building Alteryx from the ground up to launching a new venture (Enso Analytics), Ned shares his take on what's broken in data workflows and how FP&A teams can fix it.Ned Harding is the Chief Product Officer at Enso Analytics, a platform that helped define the self-service analytics category. He started coding at eight years old, taught himself from PDP-11 manuals, and has spent the last two decades creating tools used by hundreds of thousands of analysts worldwide. He's a product guy through and through, and he's on a mission to help teams work smarter with their data.Expect to Learn:Why most data tools fall short when it comes to real team collaborationThe importance of repeatability and testing in FP&A workflowsHow to avoid common pitfalls with AI and overfitting in forecastingWhy Excel is both a lifesaver - and a landmineHow to build a true “culture of analytics” across your entire orgHere are a few relevant quotes from the episode:“The biggest successes happen when teams collaborate - analytics shouldn't be a solo act.”- Ned Harding“If your team's not getting value from your data work, you're not doing your job.”- Ned HardingNed shares practical insights on how FP&A teams can become strategic partners by embracing collaborative, repeatable analytics. He emphasizes the value of integrating data across teams, avoiding AI pitfalls, and applying the scientific method to drive consistent, data-informed decision-making.Campfire: AI-First ERP:Campfire is the AI-first ERP that powers next-gen finance and accounting teams. With integrated solutions for the general ledger, revenue automation,close management, and more, all in one unified platform.Explore Campfire today: https://campfire.ai/?utm_source=fpaguy_podcast&utm_medium=podcast&utm_campaign=100225_fpaguyFollow Ned:LinkedIn - https://www.linkedin.com/in/ned-harding-34a57526/Company - https://www.linkedin.com/company/enso-analytics/Website - https://ensoanalytics.comEarn Your CPE Credit For CPE credit please go to earmarkcpe.com, listen to the episode, download the app, and answer a few questions and earn your CPE certification. To earn education credits for FPAC Certificate, take the quiz on earmark and contact Paul...

Money keeps moving while the world sleeps, and the rails behind it are evolving fast. We sit down with Pat Antonacci, Chief Product Officer at The Clearing House, to break down how CHIPS, ACH (EPN), and RTP each power a different promise - liquidity, scale, and always‑on finality and why that mix is reshaping how businesses and consumers move funds.Pat explains why CHIPS dominates high‑value cross‑border flows and how its netting algorithm delivers 30:1 liquidity savings that matter on volatile days. We trace ACH's steady rise, including same‑day and intraday growth, and dig into record holiday peaks that reveal the hidden rhythms of settlement. Then we go deep on RTP: eight years in, 98% of U.S. real‑time traffic, rising daily volumes, a $10 million limit, and use cases spanning account‑to‑account moves, brokerage funding, wallet top‑ups, gig payouts, loan disbursements, and tuition deadlines that can't wait until Monday.The conversation tackles big questions: Are rails competing or complementing? Where are checks being displaced? How do Request for Payment and ISO 20022 unlock cleaner data and fewer exceptions? We explore the 2026 landscape - APIs, cloud, AI‑driven fraud controls, open banking momentum and why the smart strategy is matching the rail to the job: ACH for routine batches, RTP for precise timing and finality, and CHIPS for high‑value, cross‑border certainty. Pat also previews The Clearing House roadmap, from broader RTP ubiquity and fraud tools to extended CHIPS hours that bring wires closer to continuous availability.If you care about how money actually moves and how that movement shapes cash flow, customer trust, and the broader economy, this conversation is your field guide. 

What does alignment really mean in product teams, and why does consensus often slow everything down?In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Blagoja Golubovski (VP of Product, formerly at Usercentrics) to unpack one of the most persistent myths in product leadership: that good product organisations are democracies.Chapters0:00 Product leadership is not about consensus1:21 Introduction to Blagoja2:48 From engineering to product leadership4:47 What people think product leadership is5:44 Creating clarity and explicit trade-offs6:53 Why product organisations are not democracies7:54 Input vs ownership in decision-making8:24 Who is accountable for product decisions9:50 Leadership, strategy, and prioritisation10:02 How product leadership changes as companies scale12:29 Why decision-making mechanics define product culture13:27 Separating input from decisions14:59 Committees vs accountability16:16 Why alignment does not mean agreement17:29 The three levels of product decisions21:00 Diagnosing broken decision-making22:08 Environment beats individual skill23:19 What real prioritisation looks like24:46Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Pour télécharger les guides de Board Project, le collectif que j'ai co-fondé, consacrés à la gouvernance des start-ups et scale-ups : le premier porte sur ce qui fait vraiment une gouvernance efficace (prise de décision, rôle du board, signaux d'alerte) et le second sur la rémunération des administrateurs indépendants, avec des benchmarks, des modèles concrets et des règles claires.You can download the Board Project guides (the collective of iNEDs I co-founded) covering effective governance and independent directors' remuneration.Here : www.board-project.com/publicationsThis is an excerpt of Solenne's conversation with Jorn Lambert, Chief Product Officer at MastercardFinscale is also available on YouTube: https://www.youtube.com/@finscale.********************Finscale is much more than a podcast. It's an ecosystem that connects key players in the financial sector through networking, coaching, and strategic partnerships.

Yep - we are at the start of a new world - a world where AI is going to be 'even bigger than the internet'. And as the leaders of challenger brands in CPG, we've gotta lean in. In this episode of Brand Growth Heroes, I'm joined by one of my oldest and best friends, Paul Adams, CPO & Marketing at a multi-billion dollar company, Intercom AND he is building Fin.ai. If you're not in 'Tech' you may not have heard of him, but Paul Adams is one of the world's most prominent tech product designers, researchers, and authors -  recognised as one of the world's leading thinkers on the the intersection between humans and technology... and now between humans, commercialisation and AI.... amongst many other aspects of tech that most of us are not even privy to!  Described as "one of Silicon Valley's most wanted", he's also one of my closest friends, and I can't tell you how proud we are of the young man who rocked up to live with us in Balham in 2002 to work at Dyson, his very first job. After only a few years he was poached by Facebook, where he made the platform 'mobile' and then Google, where he worked on making Gmail, Google and YouTube mobile too. It was while working for these behemoths that he moved to San Francisco with his wife Jennifer, who's one of my three besties (Love you, Jen), and became globally renowned on the Tech speaker scene. In this episode, Paul argues that AI isn't just another new channel or tool. It's a platform shift on the scale of the internet and potentially bigger. We talk about why the moment we're in feels eerily similar to 1999, why marketing is getting less effective across the board, and why the brands that win next will look very different to the ones that won the last cycle.A bit more background on Paul:"Most Wanted" Status (2011): Paul Adams was highlighted by Fortune as a highly sought-after talent in Silicon Valley following his significant contributions to major tech firms.Google (Social Research): At Google, he led the social research team, and his work directly influenced the creation of "Circles," which became the foundational feature of Google+. He also worked on Gmail, YouTube, and mobile products.Facebook (Brand Experience): He later joined Facebook as the Global Brand Experience Manager, where he focused on research, design, and product strategy, working with marketers and advertising agencies.Intercom (Product Strategy): He joined Intercom as VP of Product in 2014, later becoming the Chief Product Officer.Thought Leadership: Adams is the author of Grouped: How Small Groups of Friends are the Key to Influence on the Social Web. His work on "The Real Life Social Network" is widely recognized as one of the most viewed presentations on the evolution of social networks.Background: Before his time in tech, he worked as a product designer at Dyson, where he designed electronic appliances. Current Status: As of September 2023, he was working as the Chief Product Officer at Intercom, focusing on product strategy in the age of AI.This isn't a tactical 'AI' for the sake of AI episode. It's a big-picture conversation about what's actually changing, what's already changed, and what brand builders need to understand to stay relevant over the next decade. it was this conversation that made me set up a buzzing new community called NextGen CPG -  a community for AI-native founders.   Take a look and see if you're eligible to join us hereUseful linksConnect with Paul Adams on LinkedIn https://www.linkedin.com/in/pauladams/Connect with Intercom The #1 AI Agent https://www.linkedin.com/company/intercom/Join the NextGen CPG WhatsApp community and LinkedIn page ============================================================Thanks to Brand Growth Heroes' podcast sponsor - Joelson, the commercial law firm=============================================================If you're a founder, you already know how much of your energy goes into building the perfect product, creating standout branding and connecting with your consumers.But don't forget that scaling a CPG business also comes with a maze of legal complexities that can make or break your business journey. From contracts, term sheets and regulatory compliance to protecting your brand's intellectual property as you expand, it's essential to get it right.And that starts with the right legal partner.So we're thrilled to introduce you to Joelson, a leading commercial law firm that specialises in guiding the founders of scaling CPG brands, as Brand Growth Heroes' sponsor.With long-term relationships with clients like Little Moons, Trip, Eat Natural, Bear Graze, and Pulsin, Joelson is also famous for advising the innocent founders in their landmark sale to Coca-Cola! As a female team, we are especially impressed by Joelson's commitment to championing female founders in CPG.Not many law firms are also BCorps, nor do they specialise in helping founders navigate the legal challenges of scaling without stifling the creativity and momentum that got you here in the first place. So thanks, Joelson—we're delighted to have you on board for the second year running.If you'd like to get in touch to find out more, why don't you drop them a line at hello@joelsonlaw.com==============================================.Please don't hesitate to join our Brand Growth Heroes community to stay updated with captivating stories and learnings from your beloved brands on their path to success!Follow us on our Brand Growth Heroes socials: LinkedIn, Facebook, Instagram and YouTube.Thanks to our Sound Engineer, Gyp Buggane, Ballagroove.com and podcast producer/content creator, Kathryn Watts, Social KEWS.

The appointment of Mike Riggs as Chief Product Officer at Empath signifies the company's transition from founder-led intuition to formalized product governance. According to Wes Spencer, Empath reached over 500 MSP customers and now requires more disciplined processes as it moves from early-stage, high-velocity development to operational maturity. Mike Riggs described his role as systematizing elements that were previously managed informally—covering areas from design to engineering—and explicitly stated the intent to strengthen operational accountability for both the platform and its customers.This structural change follows recognition by the founders that their limited technical background required complementary leadership to scale effectively. Advisors highlighted that, while growth and partner engagement met expectations, scaling Empath's platform now demands greater rigor and repeatable operational practices. Empath's platform has evolved from being a convenience service to an operational dependency, with MSPs using it for training, team accountability, and embedded workflows. Mike Riggs emphasized the importance of refining user experience, onboarding processes, and support mechanisms as MSP reliance grows.A central theme discussed is the shift in Empath's product category—from a basic learning management tool toward a broader learning, development, and accountability platform for MSPs. Features such as notification systems and visibility into required actions move the platform beyond content delivery into proactive management of personnel performance and compliance. This evolution brings Empath closer to intersecting with HR, policy, and managerial oversight, compelling the company to balance user engagement features with the need for reliable, auditable, and controlled change management.For MSPs and IT service providers, Empath's shift has operational implications and risk factors. Increasing dependency on a single platform heightens the significance of product stability, disciplined rollout of new features, and clarity of governance. As platforms like Empath become more embedded in day-to-day operations, service providers must reassess processes for vendor risk management, accountability, and internal policy alignment. The move described is not an indicator of problems but of maturation—a transition that typically introduces both new safeguards and greater operational complexity.

What if the real driver of digital disruption isn't technology, but unit economics? In this episode of Technovation, Peter High speaks with Dan Gill, Chief Product Officer of Carvana, about how disciplined unit economics power one of the most ambitious e-commerce models in retail. Rather than leading with engineering for its own sake, Carvana focuses relentlessly on eliminating friction, capturing profit pools, and reinvesting those economics back into customer value. Key highlights from the episode: Vertical integration and competitive advantage Deterministic, self-service digital experiences Proprietary platforms vs. off-the-shelf tools AI-human collaboration at scale

VC backing for the world's most compact, modular, and cost-effective electric powertrains without rare earth minerals risk

In this episode, Navaneeth Nair, Chief Product Officer at Infinx, explains what it really takes to make AI work in revenue cycle management, from decomposing workflows into task-level agents to maintaining human-in-the-loop oversight. The conversation explores why effective RCM automation depends on orchestration, agent lifecycle management, and tech-enabled workflows designed for real operational complexity.

The numbers tell the story. For the 2023-24 school year, school districts accessed an average of 2,739 distinct edtech tools annually, an increase of 8% from the previous school year. This episode looks back at how educators navigated the flood of AI tools in classrooms in 2025—and looks ahead to what 2026 demands. We explore the rise of Agentic AI, from early chatbots to autonomous systems reshaping recruitment, communication, and curriculum at places like Arizona State University and companies such as Bloomz. We also confront hard questions about academic integrity raised by tools like Perplexity Comet and examine how efforts from Chan Zuckerberg Initiative and ISTE aim to restore rigor, trust, and AI literacy. Related Sources: Easing the Burden on Schools: Five Quality Indicators for Edtech & AI Products | Average District Tech Tools | Scaling Proven Learning Practices| Navigating EdTech Quality: The 5 Indicators | Unpacking LA Unified School District's AI Chatbot Debacle w/ Fonz Mendoza | Agentic AI: A Wake-Up Call to Educators | Agentic AI and the Student Experience with Lev Gonick | Canvas, Credentials, and the Agentic AI Classroom | Agentic AI is here. What does it mean for Online Education? | Alfonso Mendoza Jr., Ed.D: With over five years of experience in educational technology and leadership, Alfonso currently serves as District Assessment Coordinator at Sharyland ISD, where he focuses on integrating digital learning strategies and supporting curriculum alignment to enhance student outcomes. His work emphasizes the practical application of technology to meet real classroom needs. Anna Mills is a leader in integrating artificial intelligence into education, combining teaching experience with technical expertise and a commitment to open educational resources. Her work on AI literacy, academic integrity, and AI applications in higher education combines critical and tech-forward approaches. She currently teaches at College of Marin and has taught writing in community college settings for 18 years. Thomas Hummel is a teacher, coach, and Eduaide's Chief Product Officer. This means he is responsible for keeping one foot in the classroom to ensure we remain grounded in everyday practice. Thomas hails from a lineage of educators that spans three generations, deeply instilling in him an appreciation for the profound impact teachers have on society. Dr. Med Kharbach is an educator and AI in education researcher with 15+ years of experience in educational technology and teaching. He designs and delivers evidence-based learning experiences that strengthen AI literacy, enhance teacher training, and support professional development in both K–12 and higher education. His work blends pedagogy, digital literacy, critical thinking, and responsible AI integration. Tim Mousel has taught in higher education since 1993 and today serves as a full-time faculty member in the Kinesiology department at LSC-Online, as well as the Department Chair for Chemistry, Kinesiology, and Physics. He also leads the System-Wide AI Task Force, where he helps guide institutional strategy around emerging technologies. Sandra Liu Huang is a computer scientist. She leads the product team at the Chan Zuckerberg Initiative. Previously, she was the director of product management at Quora and an early and senior member of the product team at Facebook. Chakrapani “Chaks” Appalabattula is the founder and CEO of Bloomz, a popular communication app that connects teachers, parents, and schools through features like messaging, event scheduling, volunteer coordination, and student portfolio sharing, designed to improve parent engagement and streamline school-home communication. Tal Havivi is the Managing Director @ ISTE+ASCD. He works at the intersection of research, product development, and go-to-market strategy to make the edtech market more effective and better aligned with the realities of modern-day teaching and learning. Havivi leads a business unit that partners with leading edtech companies to reduce barriers to educator engagement and validate instructional quality. Lev Gonick: As the Enterprise Chief Information Officer at Arizona State University, he leads the design and agile management of all enterprise infrastructure, applications, products, services, and analytics at the nation's largest and most innovative university. Ryan Lufkin: In his role as VP of Global Academic Strategy at Instructure, the makers of Canvas, his research plays a pivotal part in shaping the company's worldwide vision and growth. Fostering partnerships, overseeing market research, identifying emerging trends, and driving innovation help propel Instructure's commitment to advancing education on a global scale. Richard Culatta, is the CEO of ISTE+ ASCD. Culatta is an innovative educational leader with experience in government, k-12, higher education, and adult learning settings. Areas of expertise include education policy, teacher preparation, educational technology, and innovation.

In this episode, we're joined by Liubomyr Pivtorak, Chief Product Officer at Hily, one of the world's fastest-growing dating apps with over 40 million users worldwide.Liubomyr has spent the last 10 years in B2C mobile, including 8 years in the hyper-competitive dating industry, leading products that scaled to 10M+ and 30M+ users globally.He'll take us behind the scenes of how Hily grew in a red ocean market, competing against giants like Tinder, Hinge, and Bumble — by running 100+ in-app experiments every quarter and obsessing over data, user behavior, and retention.You will discover:✅ The experiment-driven framework that powers Hily's growth (100+ experiments every quarter)✅ How to grow in a red ocean market like dating apps✅ What actually worked vs what failed — real growth experiment stories✅ The data-driven mindset behind scaling from millions to tens of millions of users✅ How to compete with giants like Hinge, Bumble, and Tinder using smarter experimentsLearn More:Try Hily → https://hily.com Connect with Liubomyr → https://www.linkedin.com/in/liubomyrp/You can also watch this video here: ⁠⁠https://youtube.com/live/rUiISNtS3ssGet training, coaching, and community: https://appmasters.com/academy/*********************************************SPONSORSGot tons of freemium users who won't upgrade? Encore turns free users into paying customers and reduces churn by adding smart, curated affiliate offers at key user moments. Everyone wins with Encore.Learn more at https://encorekit.com/*********************************************Still designing, resizing, and uploading screenshots manually? AppScreens lets you pick from hundreds of high-converting templates, generate for every device size and language in minutes, and upload automatically to directly to App Store Connect and Google Play Console. Trusted by more than 100K developers and ASO experts worldwide.Try it free: https://appscreens.com/?via=am*********************************************Follow us:YouTube: ⁠AppMasters.com/YouTube⁠Instagram: ⁠@App MastersTwitter: ⁠@App MastersTikTok: ⁠@stevepyoung⁠Facebook: ⁠App Masters⁠*********************************************

Chris McHenry, Chief Product Officer at Aviatrix, joined Doug Green, Publisher of Technology Reseller News, to discuss the launch of Aviatrix 8.2 and how the company is redefining zero trust security for modern cloud-native environments. McHenry explained that as critical business data and AI workloads increasingly reside in public clouds such as AWS, Azure, and Google Cloud, traditional perimeter-based security models are no longer sufficient. Aviatrix has spent the last decade building its Cloud Native Security Fabric, a platform designed specifically for cloud operational models rather than retrofitted on-premises approaches. With release 8.2, Aviatrix significantly expands its “zero trust for workloads” capabilities, focusing on Kubernetes, serverless environments, and AI-driven applications. A central theme of the conversation was the evolution of zero trust from a networking concept into a workload-centric security strategy. McHenry noted that recent supply-chain attacks have shown how quickly cloud-native environments can be compromised if basic network controls are missing. Aviatrix 8.2 introduces deeper Kubernetes awareness, policy-as-code integration, and initial native support for securing AWS Lambda, allowing organizations to apply micro-segmentation and least-privilege access directly to modern workloads. McHenry emphasized that cloud security must also evolve operationally. Security teams can no longer rely on slow, ticket-based firewall processes while developers deploy infrastructure at machine speed. Aviatrix 8.2 supports a DevSecOps-friendly model that enables developers to manage zero trust policies within guardrails defined by security teams. As McHenry put it, “If your workloads get more modern but your controls don't, security gets worse without you touching anything.” The discussion concluded with guidance for CIOs and CISOs preparing for the next wave of cloud and AI-driven threats: assess whether existing network security tools truly understand cloud-native workloads, modernize security operations alongside development practices, and prioritize platforms that unify cloud, network, and security teams. More information on Aviatrix 8.2 and the Cloud Native Security Fabric is available at https://aviatrix.ai/.

The top social engineering attacks involve manipulating human psychology to gain access to sensitive information or systems. The most prevalent methods include various forms of phishing, pretexting, and baiting, which are often used as initial entry points for more complex attacks like business email compromise (BEC) and ransomware deployment. How do you control what users click on? Even with integrated email solutions, like Microsoft 365, you can't control what they click on. They see a convincing email, are in a rush, or are simply distracted. Next thing you know, they enter their credentials, approve the MFA prompt—and just like that, the cybercriminals get in with full access to users' accounts. Is there anyway to stop this? Rob Allen, Chief Product Officer at ThreatLocker, joins Business Security Weekly to discuss how ThreatLocker Cloud Control leverages built-in intelligence to assess whether a connection from a protected device originates from a trusted network. By only allowing users from IP addresses and networks deemed trusted by ThreatLocker to get in—phishing and token theft attacks are rendered useless. So, no matter how successful cybercriminals are with their phishing attacks and token thefts—all their efforts are useless now. This segment is sponsored by ThreatLocker. Visit https://securityweekly.com/threatlocker to learn more about them! In the leadership and communications segment, Finance and security leaders are at odds over cyber priorities, and it's harming enterprises, The Importance of Strong Leadership in IT and Cybersecurity Teams, How CIOs [and CISOs] can retain talent as pay growth slows, and more! Visit https://www.securityweekly.com/bsw for all the latest episodes! Show Notes: https://securityweekly.com/bsw-432

SaaStr 839: Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO The Brutal Truth About Transforming a SaaS Company into an AI Company Intercom's Chief Product Officer, Paul Adams, shares the unfiltered story of how they transformed from a struggling SaaS company with 5 quarters of declining growth into an AI-first company with a breakthrough product (Fin) that now handles 1M+ customer resolutions per week. What You'll Learn: Why AI transformation requires "refounding" your entire company - not just adding AI features The self-harming decisions you must make to win (including parting ways with ~33% of your team) How to go from 0 to 6,000+ AI customers with 65% average resolution rate Why demos ≠ products and the "marketing overhang" problem The complete shift in how you build software (empirical evaluation vs. traditional product development) Why designers now ship code to production at Intercom How the buyer has changed (hint: it's no longer just the department head) --------------------- This episode is Sponsored in part by HappyFox: Imagine having AI agents for every support task — one that triages tickets, another that catches duplicates, one that spots churn risks. That'd be pretty amazing, right? HappyFox just made it real with Autopilot. These pre-built AI agents deploy in about 60 seconds and run for as low as 2 cents per successful action. All of it sits inside the HappyFox omnichannel, AI-first support stack — Chatbot, Copilot, and Autopilot working as one. Check them out at happyfox.com/saastr   ---------------------   Hey everybody, the biggest B2B + AI event of the year will be back - SaaStr AI in the SF Bay Area, aka the SaaStr Annual, will be back in May 2026.    With 68% VP-level and above, 36% CEOs and founders and a growing 25% AI-first professional, this is the very best of the best S-tier attendees and decision makers that come to SaaStr each year.     But here's the reality, folks: the longer you wait, the higher ticket prices can get. Early bird tickets are available now, but once they're gone, you'll pay hundreds more so don't wait.    Lock in your spot today by going to podcast.saastrannual.com to get my exclusive discount SaaStr AI SF 2026. We'll see you there.

Discover why the future of AI at work is more human than you think. Vinay Gidwaney, Chief Product Officer at OneDigital, shares how treating AI agents as talent rather than technology is changing AI adoption at work. He explains people-first change management, managing AI coworkers, building trust in human AI teams, and why real transformation depends on equity, access, and better decision-making.Key Moments:AI as a Coworker (01:45): Vinay introduces “Ben,” an AI benefits consultant at OneDigital, to illustrate a fundamentally different way of thinking about AI at work. Instead of positioning AI as automation or replacement, he explains how AI coworkers are designed to augment human expertise and support better decision-making.Hiring, Training, and Managing AI Like Employees (04:20): Vinay walks through OneDigital's intern-to-apprentice model for AI, including job descriptions, cultural fit, human managers, and ongoing supervision. He shows how applying HR rigor to AI builds trust, accountability, and clarity while helping employees see AI as part of the team, not a threat.Why AI Projects Fail: The Misguided Focus on Tools over Talent (10:45): Vinay argues that AI fails when treated like a traditional IT rollout. He emphasizes that AI adoption is fundamentally a people and change-management challenge, calling on HR leaders to lead the shift in how humans and AI work together.Recognizing the Limits and Risks of AI Automation (23:10): Vinay explains why fully autonomous AI agents often fall short in knowledge-based organizations. He cautions leaders to be skeptical of automation-first promises and introduces a more realistic model centered on cognition, human oversight, and thoughtful ROI evaluation.The Future of Work in an AI World (38:10):  Vinay reflects on his career and argues that software alone is no longer a defensible moat. He emphasizes speed, insight, services, and human judgment as the true sources of lasting value.Key Quotes:“ If you treat AI like any other technology that you've adopted in your company. It's not going to work out as well as you'd like… It's not a technology thing, it's a people thing.” - Vinay Gidwaney“ AI is a great way to spread human talent in your organization because they mirror what your humans are doing.” - Vinay Gidwaney“AI is talent and you have to treat AI in the same way that you treat the talent within your organization.” - Vinay GidwaneyMentionsHow to Train Your AI ‘Coworker'What are AI agent types? How to choose one for your dataReconfiguring work: Change management in the age of gen AIGuest Bio Vinay Gidwaney is the Chief Product Officer at OneDigital, a national insurance, employee benefits, HR, and financial services company serving 100,000 employers and 10 million families, with over $1B in revenue. He is responsible for defining and executing the technology and AI strategy as the company reinvents the insurance and wealth management industries with innovative products.Previously, Vinay led the technology strategy for CIC Health during one of the largest COVID-19 public health campaigns in U.S. history. Collaborating with public partners, he helped set up award-winning vaccination efforts at iconic locations such as Gillette Stadium and Fenway Park, and at numerous community sites, administering 1.2 million COVID-19 vaccinations in less than seven months.A 2002 winner of the prestigious MIT Technology Review Magazine Top 100 Innovators Under 35 award, Vinay is a proud father to Leela, Niam, Kayvion and Samay. Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

In this episode, Lily Smith and Randy Silver host Anu Jagga‑Narang, a product evangelist at AT&T, to explore premortems — a powerful technique for anticipating product failure before launch. Anu explains how premortems use prospective hindsight to uncover risks early, surface assumptions teams are reluctant to voice, and improve decision quality. The conversation covers practical steps for running premortems, risk classification using tigers, paper tigers and elephants, common pitfalls, and when to revisit the exercise as products evolve. They also examine how emerging AI capabilities influence product risk management — increasing the need for thoughtful planning rather than replacing human insight. This discussion offers product leaders a framework to strengthen strategic thinking, foster psychological safety and equip teams to build with confidence and clarity.Chapters 00:00 Introduction to Premortems01:39 Guest Introduction — Anu Jagga‑Narang02:14 Career Journey into Product05:03 What Is a Premortem?07:04 Framing Failure and Success in Premortems11:02 How to Conduct a Premortem15:04 Voting and Risk Classification17:00 Tigers, Paper Tigers, and Elephants20:22 Assigning Ownership and Actions21:28 When to Run a Premortem23:40 Who Should Participate and Duration25:14 Examples and Surprising Insights28:43 Common Mistakes and Anti‑patterns31:51 AI's Impact on Premortems34:13 Closing Remarks and CreditsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Recorded live at Cloud Connections, Doug Green, Publisher of Technology Reseller News, spoke with Kevin Nethercott, CEO, and Robert Galop, Chief Product Officer at Tresic, following the company's first public debut after operating in stealth mode. Nethercott and Galop described Cloud Connections as the ideal venue for Tresic's introduction to the market, noting strong engagement from CSPs, MSPs, and channel partners eager to understand how AI can be applied practically to communications. Drawing on decades of industry experience, the Tresic team positioned its mission at the intersection of communications, AI, and monetization—helping partners unlock new revenue using assets they already own. At the core of Tresic's offering is the Tresic Intelligence Cloud, a platform designed to treat conversations—across voice, messaging, chat, and social channels—as first-class business data. Rather than delivering generic AI summaries or call detail records, Tresic focuses on transforming unstructured conversational data into actionable intelligence that directly drives business outcomes. Galop explained that recent advances around “beacons” enable conversations to be analyzed in real time and after the interaction concludes. Tresic's After Call Co-Pilot and First Alert Co-Pilot address two critical business questions: what actually happened in a conversation, and what commitments or signals now require action. The platform automatically surfaces follow-ups, obligations, sentiment, and key moments that would otherwise be lost—routing that intelligence directly to the right people inside an organization. By doing so, Tresic effectively closes the gap between communications and systems of record such as CRMs. Every conversation becomes a source of structured actions, alerts, and insights without relying on manual data entry or post-call administration. This gives businesses a 360-degree view of customer interactions while accelerating revenue-generating workflows. Both executives emphasized that Tresic's AI is not generic. Models are trained using partner and customer data, enabling vertical-specific insights that reflect how each business actually operates. This approach allows CSPs and MSPs to differentiate their offerings with intelligence tailored to their customers' industries, rather than one-size-fits-all analytics. In closing, Nethercott and Galop underscored Tresic's partner-first strategy. The company goes to market exclusively through CSPs, MSPs, and channel partners—organizations that already own the customer relationship. Tresic's goal is to help those partners add a new intelligence layer on top of existing services, enabling them to double or even triple revenue without replacing their current platforms. More information about Tresic and its partner-driven AI communications platform is available at https://www.tresic.cloud/.

The top social engineering attacks involve manipulating human psychology to gain access to sensitive information or systems. The most prevalent methods include various forms of phishing, pretexting, and baiting, which are often used as initial entry points for more complex attacks like business email compromise (BEC) and ransomware deployment. How do you control what users click on? Even with integrated email solutions, like Microsoft 365, you can't control what they click on. They see a convincing email, are in a rush, or are simply distracted. Next thing you know, they enter their credentials, approve the MFA prompt—and just like that, the cybercriminals get in with full access to users' accounts. Is there anyway to stop this? Rob Allen, Chief Product Officer at ThreatLocker, joins Business Security Weekly to discuss how ThreatLocker Cloud Control leverages built-in intelligence to assess whether a connection from a protected device originates from a trusted network. By only allowing users from IP addresses and networks deemed trusted by ThreatLocker to get in—phishing and token theft attacks are rendered useless. So, no matter how successful cybercriminals are with their phishing attacks and token thefts—all their efforts are useless now. This segment is sponsored by ThreatLocker. Visit https://securityweekly.com/threatlocker to learn more about them! In the leadership and communications segment, Finance and security leaders are at odds over cyber priorities, and it's harming enterprises, The Importance of Strong Leadership in IT and Cybersecurity Teams, How CIOs [and CISOs] can retain talent as pay growth slows, and more! Show Notes: https://securityweekly.com/bsw-432

The top social engineering attacks involve manipulating human psychology to gain access to sensitive information or systems. The most prevalent methods include various forms of phishing, pretexting, and baiting, which are often used as initial entry points for more complex attacks like business email compromise (BEC) and ransomware deployment. How do you control what users click on? Even with integrated email solutions, like Microsoft 365, you can't control what they click on. They see a convincing email, are in a rush, or are simply distracted. Next thing you know, they enter their credentials, approve the MFA prompt—and just like that, the cybercriminals get in with full access to users' accounts. Is there anyway to stop this? Rob Allen, Chief Product Officer at ThreatLocker, joins Business Security Weekly to discuss how ThreatLocker Cloud Control leverages built-in intelligence to assess whether a connection from a protected device originates from a trusted network. By only allowing users from IP addresses and networks deemed trusted by ThreatLocker to get in—phishing and token theft attacks are rendered useless. So, no matter how successful cybercriminals are with their phishing attacks and token thefts—all their efforts are useless now. This segment is sponsored by ThreatLocker. Visit https://securityweekly.com/threatlocker to learn more about them! In the leadership and communications segment, Finance and security leaders are at odds over cyber priorities, and it's harming enterprises, The Importance of Strong Leadership in IT and Cybersecurity Teams, How CIOs [and CISOs] can retain talent as pay growth slows, and more! Visit https://www.securityweekly.com/bsw for all the latest episodes! Show Notes: https://securityweekly.com/bsw-432

Cara Munnis was wearing an N95 mask while taking care of her daughter with norovirus all night because she had a critical meeting the next day and "I cannot get this thing." She showed up, ran the meeting, and afterward couldn't tell if anyone noticed she was operating on "one brain cell processing everything." Welcome to being a Chief Product Officer and a mom. Here's what most people don't know about the CPO role: it has the shortest tenure of any C-suite position—less than half that of other executives. You're supposed to be "Switzerland," the neutral party among competing stakeholders. But you're constantly telling your C-suite peers—very kindly—why their ideas are going to sink or swim. The real transformation wasn't navigating those politics. It was what happened when Cara's daughter was born seven years ago. "For someone who's led massive technology transformations multiple times, it's very ironic how hard this transition was for me." The evening checkboxes—that sacred 5-8pm window where she prepared for the next day—vanished instantly. It took five years to build a new operating system where she hired without compromise and delegated with her eyes closed. In this conversation, Cara explains why she's "obsessed" with finding the economic denominator, why Conway's Law means your product will mirror your org structure, and why staying close to technology was the best career advice she ever got. After describing her relentless discipline and surgical precision, she deadpans: "I haven't been fired yet, so I dunno, I guess it's okay." This is a masterclass in product leadership that scales, parenting that doesn't apologize, and ruthless prioritization when you're scraping for minutes in your day. Key Takeaways: How to choose the right ladder to climb—make career decisions based on intentionality, not just opportunity or speed How to turn constraints into leadership advantages—use the pressure of working parenthood to force yourself to hire without compromise and delegate with confidence How to stay close to technology in any role—even as a non-technical leader, understanding architecture helps you defend budgets, win deals, and articulate competitive advantages How to shift your communication style as you move into executive roles—listen more, ask questions even when you know the answer, and bring others along instead of leading with your opinion How to design org structures that create better products—use Conway's Law (products mirror internal communication structures) to intentionally build teams that will produce the outcomes you want About the Guest: Cara Munnis is Chief Product Officer at Care Lumen and Operating Partner at Newfire Global Partners, bringing over 15 years of healthcare technology product leadership to organizations navigating the intersection of clinical outcomes and business results. She spent six years at Amwell advancing from Senior Director to VP of Product Management, previously served as Head of Product for Digital Health at Blue Shield of California, and held leadership roles at Iora Health and Best Doctors. With a pre-med degree from College of the Holy Cross and an MBA from Bentley University, Cara is Pragmatic Marketing Certified – Level III and known for her ability to balance strategic product vision with rigorous execution while fostering collaborative team environments. Chapters [Placeholder for Chapters] Guest & Host Links Connect with Laurie McGraw on LinkedIn Connect with Cara Munnis on LinkedIn Connect with Inspiring Women Browse Episodes | LinkedIn | Instagram | Apple | Spotify

In this episode, I speak with Jessica Hall. Jess is the Chief Product Officer at Just Eat Takeaway, a global leader in the on-demand delivery space. With a professional pedigree that includes leadership roles at UK retail giants like Tesco, Argos, and Sainsbury's, Jess brings a wealth of experience in navigating complex, high-stakes consumer environments. Our conversation delves into the "big idea" of managing a massive three-sided marketplace, balancing the needs of consumers, partners, and couriers while transitioning from a food-centric brand to an "everything delivered" platform. We cover a lot, including: Navigating the Three-Sided Marketplace - Jess describes the Just Eat Takeaway product as a complex ecosystem connecting 60 million active customers with nearly 400,000 partners and a vast network of couriers. The core insight here is that the "product" isn't just an app; it is the seamless orchestration of these three distinct groups, where a failure in one branch inevitably disrupts the value for the others. Scaling Global Platforms with Local Nuance - Despite operating a global tech platform, Jess emphasises the importance of "optionality" to respect regional differences, from currency formatting to cultural preferences like cash usage. This approach allows the company to maintain a unified technical infrastructure while remaining flexible enough to adapt when a specific market, like the UK or Canada, leads the way in new category demands like grocery delivery. The Power of Customer Closeness - Moving beyond data and reports, Jess advocates for getting "on the ground" to talk to couriers and visit partner restaurants. By understanding the physical realities, such as a busy kitchen staff finding a feature too cumbersome to use during peak hours, product leaders can solve real-world friction that data trends alone might overlook. Cultivating Dual-Track Career Paths - Recognising that not every brilliant product mind wants to manage people, Jess champions the value of senior Individual Contributor roles. She highlights that technical and strategic mastery is just as vital as people management, and providing high-level growth opportunities for ICs ensures the organisation retains its most creative and experienced problem solvers. Leading Through Influence and Commerciality - Jess argues that the best product leaders act as "first-rate business partners" rather than just a bridge between engineering and the business. By focusing on "win-win" outcomes and deeply understanding commercial metrics like order volumes and market trends, product teams earn the credibility needed to influence strategy at the highest levels. Check out Just Eat Takeaway Check out Just Eat Takeaway's website: https://justeattakeaway.com, or their careers page: https://careers.justeattakeaway.com. Connect with Jess You can connect with Jess on LinkedIn: https://www.linkedin.com/in/jessicalrhall.  

It has been said that we don't have “big data” in healthcare, but instead a large amount of “small data.”In this episode, Halle speaks with Kyle Armbrester, CEO of Datavant and former CEO of Signify Health (acquired for $8B), about why healthcare data still moves the way it did decades ago and what it will take to modernize it at scale. Kyle reflects on building and leading large health tech companies and explains how fixing data flow could reduce administrative waste, improve security, and make care easier for patients and providers alike.We cover:Why healthcare billing still happens after the fact and how that fuels administrative wasteHow missing data standards led to fax-based workflows and brittle systemsWhy healthcare data is such an attractive target for cyberattacksHow clinical data can be shared digitally without being owned or resoldLeadership lessons from scaling companies through IPOs and acquisitions—About our guest: Kyle Armbrester is Chief Executive Officer of Datavant, a healthcare data platform company with a mission to make the world's health data secure, accessible, and actionable. Datavant operates the largest and most diverse health data exchange in the U.S., connecting more than 70 percent of the 100 largest health systems, all U.S. payers, and 300 plus real world data partners.Previously, Kyle served as CEO of Signify Health, where he led more than 200 percent revenue growth, took the company public in 2021, and guided its acquisition by CVS Health in 2023 for approximately $8 billion. He later served on the CVS Health executive management team, overseeing healthcare delivery strategy and interoperability.Earlier in his career, Kyle was Chief Product Officer and Head of Corporate Development at athenahealth, where he helped scale revenue from $320 million to $1.2 billion and launched the company's partnership marketplace. Kyle has served on multiple healthcare boards and holds an MBA and AB from Harvard University.—Chapters:00:01:20 Introduction to Kyle Armbrester and his journey in healthcare00:03:58 The impact of Athena Health on healthcare innovation00:06:20 Datavant: Revolutionizing health data interoperability00:08:15 The role of Datavant in reducing administrative burden00:12:20 Understanding Datavant's value proposition across stakeholders00:14:00 Consumer products and data accessibility at Datavant00:18:25 The scale and impact of Datavant in healthcare00:19:35 Cybersecurity challenges in healthcare data management00:23:57 Bridging the gap in healthcare regulations00:26:13 Unlocking the value of untapped healthcare data00:29:25 Challenges of value-based care models00:33:23 The reality of being a CEO in healthcare00:37:00 Navigating IPOs vs. Acquisitions00:39:44 Innovating healthcare incentives for better outcomes—Pre-order Halle's new book, Massively Better Healthcare.—

In "Beyond the Rate: Why Accuracy, Transparency and Context Matter", Joe Lynch and Dawn Salvucci-Favier, President, Intelligence, at Triumph, discuss how accuracy, transparency, and network connectivity are the new drivers for precision and confidence in the logistics industry. About Dawn Favier Dawn Salvucci-Favier serves as President, Intelligence, at Triumph following the acquisition of Greenscreens.ai in May 2025. She brings more than 30 years of leadership experience in transportation management and logistics technology. Prior to joining Triumph, Ms. Salvucci-Favier served as Chief Executive Officer and Chief Product Officer of Greenscreens.ai, a dynamic pricing infrastructure solution for the logistics industry. Throughout her career, she has led global product strategy and management at several major transportation management system (TMS) providers, including Manugistics, JDA Software, Shippers Commonwealth, RedPrairie (now Blue Yonder), and 3Gtms. In these roles, Ms. Salvucci-Favier developed and executed strategies that delivered industry-leading technology solutions to the logistics market. Earlier in her career, Ms. Salvucci-Favier held leadership roles in logistics operations, including Director of Logistics Services at NFI Interactive Logistics. She began her career in inbound transportation management at Staples, Inc. and The TJX Companies. About Triumph Triumph is a financial and technology company specializing in payments, factoring, intelligence, and banking. The company is pioneering innovative solutions within the transportation industry, delivering unmatched precision, secure and transparent transactions, and enhanced working capital to its customers through the Triumph brand. Driven by the Triumph Network—a platform dedicated to modernizing and simplifying freight transactions—Triumph empowers its customers to Transact Confidently. Key Takeaways: Beyond the Rate: Why Accuracy, Transparency and Context Matter In "Beyond the Rate: Why Accuracy, Transparency and Context Matter", Joe Lynch and Dawn Salvucci-Favier, President, Intelligence, at Triumph, discuss how accuracy, transparency, and network connectivity are the new drivers for precision and confidence in the logistics industry. The Convergence of Finance and Intelligence: The acquisition of dynamic pricing infrastructure expert Greenscreens.ai by the financial and technology company Triumph highlights a critical shift: the future of transportation is driven by combining secure financial transactions with AI-powered market intelligence for unmatched precision. Accuracy is the New Rate: Relying on static or historical rates is no longer sufficient. Accuracy in pricing requires a real-time, dynamic pricing infrastructure (Greenscreens.ai's specialty) to minimize risk, ensure profitability, and provide a true competitive advantage "Beyond the Rate." Transparency Builds Trust (and Capital): As emphasized by the Triumph Network, Transparency in freight transactions—through secure and precise operations—is essential. This level of clarity fosters trust among partners and directly results in enhanced working capital for customers. The Power of 30-Year Experience: Dawn Salvucci-Favier's three decades of leadership across major Transportation Management System (TMS) providers (like JDA, Blue Yonder, and 3Gtms) and logistics operations provide the unique operational perspective needed to build technology that truly solves the industry's biggest pain points. 'Contacts' is Now 'Network': The traditional value of personal Contacts is being amplified by robust digital networks. The Triumph Network exemplifies this evolution, acting as the essential platform to modernize and simplify the complex interactions and transactions between all parties in the freight ecosystem. Technology Must Deliver Financial Outcomes: Dawn's career trajectory, from logistics operations to leading product strategy, underscores that successful logistics technology must move beyond simple workflow management and deliver concrete financial benefits, such as better pricing precision and optimized working capital. The Holistic Differentiator: The ultimate competitive edge is no longer achieved by focusing on a single metric (like the lowest rate). It is the strategic and integrated combination of technological Accuracy, financial Transparency, and deep industry Contacts (human and digital) that allows companies to "Transact Confidently." Learn More About Beyond the Rate: Why Accuracy, Transparency and Context Matter Dawn Salvucci-Favier | Linkedin  Triumph | Linkedin The latest announcement of Triumph's Intelligence offering Triumph Financial to Acquire Greenscreens.ai What is Dynamic Pricing with Dawn Salvucci Favier Faster, Better Freight Quotes with Dawn Salvucci-Favier The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube