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Ashley Turner, APIO is an award-winning Social Media Manager and Public Information Officer renowned for her crisis communication and social media expertise. With a focus on customer-centric strategies, she has elevated trust and service delivery in calm and challenging situations. Leading a team of 50 social media administrators across 36 social media accounts, Ashley has implemented award-winning training programs, policies, reports, and content calendars. During emergencies like Hurricane Ian, she has excelled in digital communications, managing website updates, press releases, and social media monitoring. Notably, she's increased her social media following by 43% and expanded impressions by 166% in less than three years, showcasing her proficiency in content curation and social media knowledge. Notably, Ashley has been honored with a national award from the Government Social Media Conference and the Nextdoor platform for her exceptional use of the platform, adding another layer of distinction to her remarkable achievements in the field. Recently honored as a 30 under 30 professional by the National Recreation & Park Association. A sought-after speaker and published author, Ashley actively contributes to shaping conversations on social media and crisis communications at local, state, and national levels.Ashley's EmailSupport the show
As the 2022 legislative session wraps up, co-host Will Craft broke down legislation affecting the agency. MDOT Chief Engineer/Deputy Executive Director Brian Ratliff also joined the show to explain the upcoming I-20 WB/I-55 SB closure in Jackson. Show intro, previewing legislation talk with Will Craft and I-20 closure with Brian Ratliff - 00:16 MDOT's Will Craft, Government and Constituent Affairs, provides updates on legislation affecting the agency - 00:53 Update on the next iteration of the Emergency Road and Bridge Repair Fund - 05:16 Gas tax holiday update - 06:36 Introducing MDOT Deputy Executive Director/Chief Engineer Brian Ratliff - 07:42 Closure on I-20 westbound, I-55 southbound in Jackson to repair dip in roadway, what caused it? - 07:54 Walkthrough of what the work will look like - 09:00 What would happen if these repairs were not made? - 09:40 Explanation of detour routes - 10:27 Reiteration of the corridors that will be affected - 10:48 Does all the recent rain play a factor in the repair? - 11:36 How will the public be updated on the closure? - 12:35 People need to give themselves more time when navigating the closure - 13:12 SEC Squared, Mississippi State Personnel Board initiative - 13:38 MDOT employee salaries top priority of Executive Director Brad White - 14:27 Favorite place to stop and eat out when traveling on Mississippi highways - 15:38 MDOT's The Extra Mile Podcast finalist for Government Social Media Conference podcast of the year - 17:26 Will Craft shouts out MDOT's legislative team - 18:01 Show outro - 18:49
Social media and public service. Wow. This sounds like an exciting episode, I know. But hang on! This really gets into the meat and potatoes of making social media work for you! Russel Lolacher has been in social media from the beginning also in his role of director of web and social media services for the BC ministry of transportation and infrastructure. In 2021 his team was put into a challenging position as the entire province of British Columbia was and they rose to the challenge. Russel shares real experiences and tactics of how they put social media to work for them and the broader public.
Christopher Cook serves as a lieutenant overseeing the media relations and strategic communications for the Arlington, Texas Police Department. He leads a team focused on internal and external communication initiatives, proactive citizen engagement through digital social media, and strategic public relations. Lt. Cook oversees both sworn and civilian staff which manage all media inquiries, respond to major incidents, and produce digital media and publications to reach the population who live, work and visit the 48th largest city in the United States.Lt. Cook was elected in 2019 and serves as the current Vice President of the National Information Officers Association (NIOA), the largest group of communication professionals in the world. He is scheduled to be sworn in as President of the NIOA in August 2021. He also chairs the Major Cities Chiefs Association (MCCA) – Public Information Officers Committee representing 78 of the largest police departments in the United States and Canada, since 2018. Lt. Cook is a Regional Vice Chair representing the Central United States consisting of Arkansas, Louisiana, Kansas, Missouri, Oklahoma and Texas for the International Association of Chiefs of Police (IACP) – Public Information Officers Section and previously served as the Chair for that Section from 2015-2018. He also is an active member of the North Texas PIO Group which provides regular assistance and training to law enforcement agencies in the greater Dallas/Fort Worth region. Lt. Cook testified before the President's Commission on Law Enforcement and the Administration of Justice-Community Trust and Respect for Law Enforcement panel in 2020. He also provided testimony to the IACP Police Professional Standards Ethics and Image Committee on the state of policing related to the value that public information officers provide to communities in the midst of calls for police reform and defunding media teams. Lt. Cook provides regular instructional courses in the public information profession to a variety of agencies and organizations. Speaking and executive training engagements include the IACP, NIOA, MCCA, FBI, Law Enforcement Management Institute of Texas, Texas Crime Prevention Association, Institute for Law Enforcement Administration, Caruth Police Institute, Government Social Media Conference, the Social Media Internet Law Enforcement Conference, and numerous other law enforcement centric organizations.Lt. Cook began his career in law enforcement in 1995 and graduated at the top of his class. He has worked in jail operations, patrol, traffic enforcement, commercial vehicle enforcement, high-intensity drug trafficking operations, and fatality crash investigations. Lt. Cook has a decade of experience in media relations, strategic communication, and public outreach efforts based upon his appointment to lead the Media Office in 2011. He has served as a lead public information planner and PIO for several large-scale events including the MLB World Series in 2011 and 2020, NFL Super Bowl in 2011, College Football Playoff National Championship in 2015, and the National Finals Rodeo in 2020. Lt. Cook holds a Master of Arts in Criminology & Criminal Justice from the University of Texas at Arlington and is currently pursuing a Ph.D. in Criminal Justice at Tarleton State University.Christopher Cook – Lieutenant –Arlington Police Department Work - 817.459.5333 Work E-Mail - Personal E-Mail TwitterSupport the show (https://t.co/GOmAg9X6e8?amp=1)
Chase recently attended the Government Social Media Conference in Nashville, Tennessee. This week Chase and Joe recap Chase’s time at the conference. One of the most impactful parts of the trip was Chase’s time spent with Nextdoor’s public agency team. They also discuss comment policies and First Amendment issues for government social admins, upcoming trainings, and vertical video!
Amy Amer joins the show live from the Government Social Media Conference in Nashville, Tn. The discussion this evening was how social media applies to EMS and Emergency Management.Today's Guest - Amy Ameraamer@chesco.orgChester County Department of Emergency Services - @CCDES on TwitterHost: Paul Falavolito @paulfalavolitoFacebook: Paul Falavolito PodcastTwitter: Paul Falavolito Podcastwww.paulfalavolitopodcast.comListen on iTunes, iHeart Radio, Google Play, Google Podcasts & SpotifyIf you enjoyed this episode, be sure and leave a “Star” rating and a comment on iTunes. Send questions, feedback or enquire about advertising on my shows: podcast@paulfalavolito.comCall in or text the show: 412-701-4323Subscribe and listen to all of my podcast shows:The 7 Minute Leadership Podcast EMS TalkThe Daily PfavHot topics Podcast
The winner of the GovTech Social's Your Question could be Your Ticket scholarship to the second annual Government Social Media Conference asked a particularly important one - what are the best metrics for use in monitoring and evaluation social media programs in government. The podcast regulars trace the evolution of social metrics and provide context for making choices. They also debrief with GSMCON creator Kristy Dalton on this year's conference and how she measures success. GovTech Social cohost and Government Technology staff writer Eyragon Eidam previews a story on one sheriff's office success using collective engagement. Details are in the show notes at govtech.social
Podcast regulars Dustin Haisler, Paul Taylor, Anil Chawla and Eyragon Eidam announce the winner of the #GovTechSocial contest for a scholarship to the second annual Government Social Media Conference in Reno, NV and preview GSMCON2016. They also discuss the social media lessons to be learned from another contest - the British governments naming of a $287 million polar research ship. The Internet's choice - Boaty McBoatface - is the latest in a (proud?) tradition of trolling government online. The hosts also explore the unique use case of BART. The Bay Area transit agency flipped rider complaints about late and broken trains to draw attention to a system-wide crisis. Also on this episode, using Twitter to predict activism, protesting, and likelihood to vote for this or that presidential candidate.