The Dental Practice Fixers Podcast by the Madow Brothers

Did a video promoting a dental seminar actually make Dr. Rich hurl? Well, almost. Find out why in this episode of The Dental Practice Fixers dental podcast for dentists, and also learn about why it is often a bad idea to get distracted by passive income and side hustle opportunities. Then we present some of the strangest mystery shopper calls in the history of the show!

Ready to improve your cash flow and decrease your overhead in 2023? On today's episode of The Dental Practice Fixers dental podcast for dentists, we'll reveal ten things you can do right now to get 2023 off to a great start. And then, four mystery shopper calls  - four bad results. Don't make the same mistakes!!

What are two questions you should ask every patient during the initial exam that will totally WOW them? On today's dental podcast for dentists, Dr. Richard Madow reveals that, along with a simple trick you can do that will actually get patients to ASK YOU for cosmetic dental procedures! It's easy, fun, and something you should be doing anyway. And then, the mystery shopper calls get totally crazy! Don'miss this episode!! Got a question for the podcast? Send it to info@madow.com.

Want your patients to accept more treatment, get adult fluoride, and all that other good stuff? In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow shares how an experience at a hotel led him to realize an extremely important step in influencing our patients. It will help you become a better leader as well!!

Why be the best practice at what you do when you can be the only practice who does what you do?! It's much easier than it sounds, and on this edition of The Dental Practice Fixers Dr. Rich will show you how! Of course we follow that up with three mystery shopper calls (yikes!) and a very special offer! And oh yeah - we talk about The Waffle House and The Grateful Dead too!!

Do you have a supercharged perio therapy department, or a glorified "cleaning lady" doing bloody prophys? If you're like most dental practices, unfortunately it's the latter. On this week's podcast we give five reasons why, and simple solutions to get your patients healthy and increase practice revenues. The theme continues on the mystery shopper calls, and the results were pretty dismal.

There is something that most dentists do every single day that causes chaos, confusion, and makes the practice not nearly as productive as it should be. But fear not - in today's episode of The Dental Practice Fixers dental podcast for dentists we have a solution! Then on to the mystery shopper calls, where someone actually gets it right....kinda...... Don't miss it!

What do the Choco Taco and getting your patients to refer and schedule their treatment have to do with one another? Lots! In this episode of The Dental Practice Fixers dental podcast for dentists, we explore why Dr. Robert Cialdini's "Principles of Influence" are so important in your practice. Then the mystery shopper calls take a weird turn as a dentist actually answers the phone!

There is something that afflicts most dentists, and it can cause severe problems in their practices and lives. It's called "Paralysis By Analysis," and we give some symptoms and solutions on this episode of The Dental Practice Fixers, the dental podcast for dentists. Then on our mystery shopper calls we have some real doozies, including something that has never happened before in the history of The Fixers!

Every dental consultant these days seems to be teaching how to drop PPOs. But my advice is "not so fast, cowboy (or cowgirl!)." In this episode of The Dental Practice Fixers dental podcast for dentists, you'll find out why. Then in our mystery shopper calls, something happened that has never happened before in the history of our mystery shopper calls!

In this week's episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice....and life! It's kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs - I'm a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.

Successful case acceptance in dentistry can be so mysterious but in this episode of The Dental Practice Fixers, Dr. Rich reveals two secrets.

Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews - and reveals the biggest no-no when asking patients for reviews. Then on our mystery shopper calls we see how easy it is to tell a family of four to call another office!! Questions or comments? You can email Dr. Rich directly at rich@madow.com.

How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls - HOLD PLEASE!

Here's an important dental lesson Dr. Rich learned when he went to get an estimate for some car work.

Does your dental practice have a written financial policy?

We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some contact information. Well stop calling me Shirley, because they don't do either one of those, and it amazingly gets worse! If you have a question for "The Fixers," please send it to info@madow.com.

Why Didn't My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You gotta hear them! And if you have a question for "The Dental Practice Fixers," send it to info@madow.com. Highlights from “Why Didn't My Last Dentist Tell Me This?” 0:12 – Dr. Rich Madow opens up the Dental podcast by learning more about how to answer when a patient asks questions.  If you have any questions, please email us at info@madow.com or rich@madow.com 1:09 - If you need the best credit card processing low fee than STAX is the way to go!  They provide an incredible price, check it out at madow.com/save 2:26 - Rich will be doing a seminar that is open to the general public in Florida on April 29th, 2022 on a Friday.  Check it out at madow.com/live 3:32 - A patient may ask a question and you need it to be positive, factual and leads them to treatment.  Rich shares this with listeners and viewers.  Their last dentist may have been great but learn the best strategy. 11:25 - Rich would love to send you the dirty dozen to questions that are asked by patients and how to answer them.  If interested, email info@madow.com and make the subject: dozen or text dozen to 443-312-2014 12:31 - Dr. Madow starts the secret shopper calls. The question is asked do you do crowns and how much does it cost.  Find out what these dental offices answer to this question.  See if they will answer correctly or ask to book an appointment. 21:24 - Come to Orlando and join the Madow Center Dental Seminar.  Subscribe to our YouTube Channel or give us a good rating on the podcast of your choice.

Dr. Rich Madow shares some things he hears from dentists and one of them is that patients are so driven by what insurance covers.

Sometimes dentists and team members let the little things drive us absolutely nuts! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but just has one simple question. Can anyone handle it correctly? You need to listen!

What's the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on The Madow Center, please go to www.madow.com

In dentistry, it's super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then on our secret shopper calls, something AMAZING happens - you gotta hear it!

One of the craziest things that dentists say is "my patients have a low dental IQ!" On today's episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper calls. But this week something REALLY crazy happens!! Did someone actually schedule the patient? Well, there's a lot more to it than that, so you gotta listen!!

In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: "Do you do cosmetic dentistry?" This should result in an instant appointment being made, right? Well, not so fast! You gotta listen to see what happened! Got a question for our dental podcast? Send it to info@madow.com

In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: "Do you do cosmetic dentistry?" This should result in an instant appointment being made, right? Well, not so fast! You gotta listen to see what happened! Got a question for our dental podcast? Send it to info@madow.com

There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta hear them!! Please send any comments to info@madow.com, and enjoy The Madow Dental Podcast!!

There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta hear them!! Please send any comments to info@madow.com, and enjoy The Madow Dental Podcast!!

Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It's something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office "clinically calibrated." Best of all, it will end tons of confusion with your patients. That's what we cover on this episode of The Madow Dental Podcast. The trend continues on three mystery shopper calls when we ask why a crown would be needed instead of a "filling." The results? Oy gevalt!! You gotta hear them! If you like what you are hearing, please tell your friends about our show and leave us a good review. Got a question? Just send it to info@madow.com!

Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It's something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office "clinically calibrated." Best of all, it will end tons of confusion with your patients. That's what we cover on this episode of The Madow Dental Podcast. The trend continues on three mystery shopper calls when we ask why a crown would be needed instead of a "filling." The results? Oy gevalt!! You gotta hear them! If you like what you are hearing, please tell your friends about our show and leave us a good review. Got a question? Just send it to info@madow.com!

Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would you like to be one of them?

Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would you like to be one of them? For the 100th episode of The Dental Practice Fixers podcast, we have a very special guest who will show you how to do just that! Fred Joyal is the co-founder of 1-800-DENTIST, total legend, and one of the most influential people in dentistry. In this very special episode he discusses his brand new book "SUPERBOLD: From Under-Confident to Charismatic in 90 Days" and gives simple strategies any dentist or team member can use to improve their lives significantly. Don't miss it!

One of the toughest telephone calls to handle is from a potential new patient who is “in-network” or a crappy insurance company that you don't participate with.

One of the toughest telephone calls to handle is from a potential new patient who is “in-network” or a crappy insurance company that you don't participate with. In this episode of The Fixers, we give some advice on handling this situation properly. Then the fun begins with some Mystery Shopper Calls asking the same question. Did anyone handle it well? You gotta listen to find out, and to hear the “Magic Phrase” to use when you are asked this question!

Do you have an "elevator pitch" for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else's?

Do you have an "elevator pitch" for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else's? Well, you should, and that's what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our "Mystery Shopper Calls" with a simple question - can you tell me a little about your office? Unfortunately, no one could, and the results were dismal. But after listening to this episode, that won't happen to you!!

On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time.

On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time.

Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that

Wouldn't it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a "back to the basics" theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to info@madow.com

Successful case acceptance in dentistry can be so mysterious but in this episode of The Dental Practice Fixers, Dr. Rich reveals two secrets.

Successful case acceptance in dentistry can be so mysterious but in this episode of The Dental Practice Fixers, Dr. Rich reveals two secrets.

Dr. Madow discusses some issues when a dental hygienist retires and wants the clients' list to stay in touch.

Dr. Madow discusses some issues when a dental hygienist retires and wants the clients' list to stay in touch.

In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what's the question?”

In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what's the question?” Positive ways to frame potentially negative patient situations are discussed with solutions given. Then the theme continues on the secret shopper calls. A patient needs four crowns and is trying to find an office that will give a senior citizen discount. The results? You gotta listen to find out what happened, but let's just say they were pretty dismal. If you have a question for “The Fixers,” please email us at podcast@madow.com. We'd love to hear from you!

In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit?

In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit? To answer, Rich shares an interesting event from The Madow Brothers history. Then the theme continues on the secret shopper calls. A patient is trying to find an office that will do a cleaning on the first visit. The results? You gotta listen to find out what happened, but let's just say they were pretty dismal. If you have a question for “The Fixers,” please email us at podcast@madow.com. We'd love to hear from you!

Does your office pass the dishwasher test? Find out how this relates to your dental practice and how to improve your customer service.

Does your office pass the dishwasher test? Find out how this relates to your dental practice and how to improve your customer service.

Dr. Rich has visited hundreds if not thousands of dental practices, and he shares ten things that a dentist should never say!

Dr. Rich has visited hundreds if not thousands of dental practices, and he shares ten things that a dentist should never say!