Podcasts about beth marcus

There's no guest quite like Beth Marcus. She's founded a bunch of companies and has learned tons from it. I recommend this interview to founders and those who are thinking about becoming founders.  

Audio File:  Download MP3Transcript: An Interview with Bettina Hein Founder and CEO, Pixability Date: March 7, 2011 NCWIT Entrepreneurial Heroes: Interview with Bettina Hein [music] Kennedy: Hi, this is Lee Kennedy, board member for the National Center for Women in Information Technology, or NCWIT. I am also CEO of Bolder Search. This is part of a series of interviews that we are having with fabulous entrepreneurs, women who have started IT companies in a variety of sectors, all of whom just have terrific stories to tell us about being entrepreneurs. With me is Larry Nelson from w3w3.com. Hi Larry. Larry Nelson: Oh, hi. I am really excited to be here. Once again, this is going to be a fantastic interview with a number of high powered women who have really been examples of super entrepreneurship. Lee: Wonderful. You want to tell us just a little bit about w3w3. Larry: Well, we have been doing it for 12 years. We are an Internet‑based business radio show. We host everything and archive everything. We have over 17,000 pages on our website and they are all business interviews. We are excited about that. Lee: Wonderful. Well, today we are interviewing Bettina Hein who is the founder and CEO of Pixability. Pixability helps small and medium sized businesses increase sales by using video. Bettina is a repeat entrepreneur based in Cambridge, Massachusetts. Prior to Pixability, Bettina cofounded Swiss based SVOX AG in 2001 and led the venture‑backed speech software company to profitability. Then in 1996, Patina was the initiator of START, an organization that advances entrepreneurship among college students. She is also the founder of SheEOs, and that's a network for female CEOs and founders of growth companies. So Bettina, welcome. Bettina Hein: Thank you very much for having me. Lee: Well, we'd love to hear a little bit about Pixability before we jump into some questions we have for you. Bettina: Well, you said it correctly. We help companies and non‑profits create and promote themselves via online video. We help you create a great video by for example sending you a flip camera and you shoot the video. We spruce it up and then we have software that publishes that video all over the Internet and search engine optimizes. We are really the experts for video marketing. Lee: Wonderful. Larry: Oh I love it. Lee: We are just going to jump into things here. We'd love to hear how you first got into technology. Bettina: I've been in tech all of my career. I guess it started a little bit earlier than that. I started with computers and programming in Logo when I was in fourth grade on an Apple IIe way back when I went to college for business administration and did finance. But I was always in love with technology and would spend lots of time with all the guys in the windowless rooms with the computers. When I got out of grad school, I had offers from investment banks and consultancies and all of that. But I really wanted to be in tech. I took my fourth grade book where I had written down these Logo programs, written them out, so I took them to talk with the founders of tech companies. I became involved in SVOX my first company which is a speech technology software company based in Zurich, Switzerland and became a cofounder there. I've been in tech and an entrepreneur all of my career, basically straight out of grad school. Lee: Well, and the other question I had is what today you think is really cool, what technologies do you just love to play with? Bettina: Well, you should really play with Google Translate because that has my SVOX [indecipherable 00:03:56] and the company SVOX's technology. There is a speech technology that is pretty cool. But apart from that, the obvious thing video. There is a lot of things happening around video and into active video and video on mobile phones. That ties in with all the things that are happening in the mobile space. I really think that there are lots of things happening that are relevant for businesses in mobile and that again ties in to the social web, social media. As a geek on the side I am also really interested in things like Amazon's Mechanical Turk, because that sort of shows the human computing interface. Probably you saw what was on Jeopardy last week was IBM's Watson. I am really fascinated on how humans and AI that interface there. But that's something that's a little bit further out for commercialization, actually. Larry: With your experiences now, what is it about entrepreneurship that makes you tick, and why did you become an entrepreneur. Bettina: I didn't know any better. All of my four grandparents are actually entrepreneurs. My grandmothers as well as my grandfathers were entrepreneurs in their own right, and my parents as well. They are professionals and nobody in my family ever had a nine‑to‑five job. I didn't really know what that meant. I heard that you have this career thing and you go to an office and you come back at night. But I never experienced that from home. I didn't really know what that meant. For me it didn't seem like a far reach to become an entrepreneur. Also, I love creating something from nothing. It's really so wonderful if you do it with an organization or if you do it with a company, that you have this idea in your head that you want to create something that helps fosters entrepreneurship in college students. What I did was START. Or you want to make speech technology an everyday then people use, and you have this idea and you work really, really hard. It's extremely hard, but it comes alive when you create all these jobs. My last company has over 120 people. My husband is also an entrepreneur. Together we have created over 500 jobs. I am really, really proud that I figured out by hard work how to take something and turn it into an entity that provides a livelihood for so many people. Lee: Boy, that's so cool. This question is a lead on to that. Who influenced you or supported you to take the career path you have? Do you have any role models or mentors? Bettina: Well, my family, definitely. My grandfather grew a company. He was a coal miner and when he was 15 he went into the coal mine and was under the earth. It was a really back breaking hard job. Over the years, he found ways to make money in other ways. He ended up having a wholesale Coop providing hundreds of millions of tons coal to the big energy producers, electricity producers. He was retired by then, but he would always tell me how he did that. How he used his knowledge, when he was 15, to do all of that. He would do math problems with me on this and tell me about how he negotiated across the table and that he always was really faster in his head. They couldn't pull out a calculator as fast as he could do the math, so we would work on that. Up to about five years ago, I had mostly male mentors because I haven't seen any women doing what I was doing. As a female entrepreneur in technology, in Europe there were hardly anybody to look up to. But then I moved from Zurich, Switzerland to here to Cambridge Massachusetts. I found that well there are these people I can look up to that can be a mentor. You interviewed Gail Goodman the founder of Constant Contact, or the founder of the Zipcar, Robin Chase. People like Beth Marcus who sold her fifth company. People have done this here before. I now feel like I am living in Disneyland in a way because I have so many people that support me. I am trying to give it back with SheEOs group that I created to foster more female entrepreneurship. Larry: That's terrific. By the way Lucy Sanders always likes us to ask this tough question. What is the toughest thing that you had to do in your career? Bettina: So I started my first company when I was 27. This was in 2001. So it was post dotcom boom. But there was still money around and a little bit of hype around. But that very quickly evaporated. But, we were able to raise money and we hired people and that was going pretty well. Then we just did not make any of our goals. It was terrible because I, the young person, had promised the world to all these people. We hired over 20 people. I had to fire half of them at a certain point, together with my co‑founders. That was really, really, really hard to do that. In Europe, it's also harder to fire people. You don't fire them and they leave that day. You have to keep them on for three months. You have to continue to paying their salaries so, that was really, really hard. It made me very prudent about over hiring and making sure I meet my goals before I promise people too much. Lee: Yeah, I think we've heard from a good majority of the people we have interviewed that having to lay off people or fire people is not easy. Larry: Yeah, Bettina, you're absolutely right about in Europe. My wife and I have owned a number of companies in Europe. We had some of those similar experiences. Bettina: Yeah, you have to look people in the eye for three months and say, "I failed you." Every single day they look at you while they're searching for new jobs, but they still work for you. I didn't feel so hot. Lee: If you were to think back of all the things you learned through growing businesses and having the networking, the CEO, what would you advise a young person about entrepreneurship if they were sitting with you there today? Bettina: That's one of the things I really love doing. I really love helping other people make their dreams come true. I typically tell them anybody can be an entrepreneur. I tell them that "You can do it." There are three things I tell them that they need. The first one is naivete. If you knew what was going to hit you during the course of building your company, you would not start. [laughter] Larry: You're right. Bettina: You should really, really start young and go at it. That doesn't mean to be unprepared, right? That means, you have to do your research. You have to look for a good market. But, if you knew too much, you would not be able to be an innovator. Naivete is the first thing. The second thing I tell them they need to have is chutzpah. Do you guys know what that means? Lee: Yes. Larry: Yeah, we do, but why don't you explain it to our listeners. [laughter] Bettina: Yeah. I always usually ask them. It means being audacious, putting yourself out there. You really have to own it and say, "Yes, I am convinced I can do this and I can solve your problem." Let me give you an example. When we started SVOX, we were a small company, but we had the chutzpah to go to Mercedes Benz and say, "We have the solution for your flagship product, the S Class and we want it." We didn't know at the time how we'd be able to deliver. I mean, we had a plan, but we couldn't the next day have delivered. But, they gave us an order for this, and that made the company. Chutzpah means putting yourself out there. It doesn't mean winging it. You have to do your homework and be prepared to deliver. But, you have to also say, "I know I can do this for you. Trust me on this." Then the third thing is perseverance. You have to have the willpower to see it through. Because It's hard. It's very hard and you're going to want to quit. Often. You have to see it through. But, that doesn't mean being stubborn. You do have to take cues from your environment and pivot and change your business model and evolve it. Just as I said my toughest experience was firing all those people. Well we didn't give up. We laid off all those people because we said, "OK, with the cash that we have and where we need to go, this is how we can get to growing the company." Since then, the company has grown more than 10X. But, we knew we had to see this through. If you have those three things, I think any young person can make it in an entrepreneurship. Larry: Wow. You have hit on a number of different things that you've done, and so on, but let me just see if we can narrow this down. What are personal characteristics that have given you the advantage of being an entrepreneur? Bettina: Well, first of all as I said before that not know any better, the family background, definitely. Also, if you statically look at it, what makes people more inclined to be entrepreneurs, is if they have role models in their family to do that. But, just personally, I have a dogged determination to succeed, to make things happen. I think that's really the most important thing that people say to me. I feel that motivates the people that I find to work for me most is that people can serve me all kinds of punches and I will get back up, get back on the horse and just continue on. Obviously, that's my strategy and learning from those punches, but I will do that. I think my team also [indecipherable 00:14:46] the energy through hard times to keep going. Lee: With all the startups and things that you've done, how do you bring balance into your life, between personal and professional? Bettina: It all melds into one, in a way. I just don't believe in this myth that you can completely separate your personal and your professional life. I think that's just not true. I do think that you have to have some little bit of distance. I try not to work on Saturdays. That's what I try not to do. I also advocate that people take time off and I do that myself. It's very hard to do that, but being from Europe, a lot of vacation there is mandated by law. What I always try to train everybody in the company to tag team it. We're experimenting this year with a vacation policy that says you get two weeks off a year, or you get four weeks off a year, if you take two weeks at a time. You have your pick. You can either get four weeks, or two weeks. But, of you want to take off time, don't piecemeal it a day here or a day here. You have to take two weeks off. The reason for that is, that I want people to do their jobs and document them so well that other people can take over their jobs for two weeks while they're gone and they don't have to worry. I try to do that with myself. I really try not to be a bottleneck for decisions or for things that are happening in the company. For me, I think, it's very hard to do. But, I am really working hard on it. Right now, I am getting ready to have my first baby so I am really working very hard in order to be able to take four weeks off of maternity leave and trying to get everybody transferring enough responsibility so I can go do that. It's a big challenge, but I absolutely believe if you fail at that, then your company will collapse like a house of cards if you leave. That means you didn't build a good organization. Larry: Bettina, you're right on. My wife and I, who are in business together, we have five kids, so we have some empathy for what you're talking about. Bettina: I'm glad, yes. It's going to be a challenge. I know that. Larry: Besides your new baby, you've already achieved a great deal. What's next for you? Bettina: Well, I think there's lots more out there. I think I am 10 years into my apprenticeship of being an entrepreneur. I think I'm constantly learning. I do have a dream of taking a company public one of these days, like Gail did with Constant Contact. Pixability we often sell ourselves to investors as, "What Constant Contact did for email marketing we're going do for video marketing." But, maybe being public these days isn't the most attractive thing anymore, but I do want to grow a company in a substantial way and into the thousands of employees. That's my dream that's still out there. Larry: I have a feeling you're going to do it too. Lee: That is a wonderful dream. Bettina: Thank you for that confidence. Lee: We thank you for interviewing with us today. For everybody out there listening, you can find these podcasts on W3W3.com and as well at ncwit.org. Please pass it along to a friend. Thank you Bettina. We've enjoyed having you today. Bettina: Thank you very much for inviting me. Larry: Thank you. [music] Series: Entrepreneurial HeroesInterviewee: Bettina HeinInterview Summary: Bettina Hein believes there's a recipe for successful entrepreneurship, and in this interview she shares it. Ingredients include chutzpah and persverance. Release Date: March 7, 2011Interview Subject: Bettina HeinInterviewer(s): Larry Nelson, Lee KennedyDuration: 18:34

Audio File:  Download MP3Transcript: An Interview with Beth Marcus Former Founder and CTO, Zeemote Date: January 22, 2010 Entrepreneurial Heroes Interview with Beth Marcus [music] Lucy Sanders: Hi, this is Lucy Sanders, I'm the CEO of the National Center for Women in Information Technology or NC WIT, and this is another in our podcast series with women who have started IT companies, very successful women I might add... Larry Nelson: Boy, I'll say. Lucy: ...that have started IT companies. With me Larry Nelson from W3W3.com. Hi Larry. Larry: Hi, I'm really happy to be here. This is going to be an exciting interview. Lucy: Well, and these interviews have been very well received at W3W3. Why don't you tell us a little bit about that. Larry: Well we host a special channel, "Heroes for NC WIT, " and we get a tremendous amount of traffic from, everything from small business owners to C level, high level executives from enterprise size companies and it's very interesting and the thing that we like about it so much it's really helping support a push for more young girls to get into IT. Lucy: Well, very good. Well, you know this interview is going to be no exception to our great interview series. Today we're talking with Beth Marcus, who is the CEO, the founding CEO of Playsmart, a new venture for her, she's a serial entrepreneur. She's founded a number of companies including Exos which she sold to Microsoft on the middle of nineteen nineties. And she is, I think easily one of the most technical people we've spoken to in this interview series with a history at MIT, and a PhD and patents and very, very impressive technical entrepreneur. Welcome Beth. Beth Marcus: Thank you. Lovely to be here chatting with you. Lucy: Well we are really interested first to find out a little bit about Playsmart, your new venture. And we understand it is really geared towards having safe environments for children on the Internet. Can you tell us more about it? Beth: Sure. It's a complete media solution for kids, ages one to eight. It allows them to be entertained, educated, connected to other family members around the world and allows the parents to control what's happening with the kids' interaction with those environments and make it totally safe. No commercials are passed to the kids. Once they get into the Playsmart system which can run on any PC or netbook they can't get out of it accidentally or otherwise and they can't get to any content or interaction that their parents don't pre-approve. Lucy: That's pretty interesting. Larry: Boy I'll say. I've got seven grandchildren, I'm happy to hear that. Beth: In fact, one of the features that some of our investors are interested in is Skyping to grandchildren that you can do through Playsmart. All you do is click on a picture of your grandparent and it makes the call for you. Lucy: Oh, that is really cool, you know. My mother's on Skype too and you know she, I mean I actually think the other end could use some help with that, you know? Larry: Yes, I agree. Beth: Yeah. Lucy: I mean she loves Skype. Beth: My daughter is how I got involved in this. I do a lot of advising of other start up CEO's and I thought I was going to be taking a break from being a CEO and just help a bunch of other people, and an entrepreneur came to me and said, you know, "Let me show you what I've got, " and it was for kids and I have a five year old. So I said, "Susie, let's play with this thing, " and she said, "Oh, this is so cool." You know and her interaction with it is what convinced me to get involved with the company and become a CEO. Lucy: You know, we've had a couple of people we've interviewed whose children have helped them form the idea for their next venture or at least encouraged them to get involved. That's really interesting. So Beth give our listeners a sense of how you first got into technology. I mean you have a very extensive technical background as I mentioned before. What first interested you in technology? Beth: A million years ago when I was in school I liked science and math and I played around with computers. And I'm probably going to give away my age, but wrote programs in Basic that ran on paper tape into a terminal. Lucy: I did that too. So don't feel bad. Beth: And then, I ended up going to MIT because they had a lot of interesting science and math. And what got me into more core technology was freshman year at MIT they have a seminar series that you do, typically in January and I took aluminum bicycle frame building because I loved bikes and I thought that would be cool. I had never seen a machine shop, I didn't know what welding was. I had never done any of the stuff and through that seminar I got fascinated by making stuff and ended up being in mechanical engineering. Lucy: Well and we noticed you were judge for First Robotics which I think further extend... Beth: Ten years, which is a lot of fun. Lucy: Yeah, you're love of making things. Larry and I both judge as well with First, so it's a great program. So what technologies do you look out there today across the technical space? What technologies do you find really cool and interesting today? Beth: Of course the last company I was in was the mobile space so I think the evolution of mobile devices into computers that you carry around with you is very interesting. I mean, when I started Zeemote in 2005, when I said, "These are the computers you're going to carry with you 24/7" the potential investors looked at me like I was from Mars. Larry: Yeah. Beth: And now people do. Lucy: They certainly do and in fact the number of people are looking at mobile devices as a real tool to help third world developing countries as well. Larry: Awesome. Beth: Well, they don't have land lines. Lucy: Exactly. Beth: And even though we have them, a lot of people don't use them anymore. Larry: Yeah, let me kind of switch gears here for a second. Two part related questions. One is, why are you an entrepreneur? And what is it about entrepreneurship that makes you tick? Beth: Well, I think it's a challenge. The first company I started, I remember we had built some high end controllers, exoskeleton controllers for robots in space for NASA and other people. And I got this idea that we ought to be able to take this technology and make it into a consumer product. And I was giving a talk at a Virtual Reality Conference and somebody from a not to be named defunct computer company said, "Well if you can't spend two hundred and fifty thousand dollars on a reality engine you shouldn't be doing VR." And I said, "We're going to do it on PC's and we're going to make a hundred dollar joystick and everyone's going to use them but they're not going to know that it's VR." And that sort of a challenge where somebody says, "Oh you can't do that." [laughter] Or even sometimes why would somebody want that. And then you put it in front of them and they go, "Oh wow. That makes my life easier"or "That makes my health better." You know. That exciting to me. Lucy: It's a very incredibly important point I think, you know, maybe I'll just digress a moment and say that you know there's always this tug of war in any corporation big or small between the business side and the technical side and often I think the business side can't necessarily see the power of technology until a technologist puts it in front of him. And... Beth: That's why I advise all the companies that I get involved with to get those prototypes built as quickly as possible with as little money as possible and get it into the hands of the end users. Because there's where you're going to find out are you smoking something and convincing yourself there's a market or does somebody really care about this. Lucy: Absolutely. Beth: And you learn so much that most entrepreneurs will tell you that the thing that they thought they were starting their company on is not the one they made money on. And it's the ones who iterate and spend time with the consumer whether they're a consumer or a corporate customer or whatever kind of customer, the ones that spend the time and listen to the customer are the ones that figure it out and succeed. Lucy: That is a really important point and I think, looking forward, we may have to ask you again a month from now but you know we do a Toolbox series as well and I think that it would be great to hear your advice for entrepreneurs because that advice around prototyping is excellent. Beth: I was going to be writing a book this year. Lucy: [laughs] Now you are running a company. Beth: Company...My God. I spent some time on it this summer capturing things like that and interviewing other entrepreneurs and then I said, "OK, I got to put this aside until I do this center and I'll come back again." Lucy: I think it will be fabulous because of your technical background. I'm sure you'd have some really valuable insights there. Beth: And I am a published poet. So... Right in the way that is intelligible to the rest of the world. Larry: So now there is a third interview. Lucy: A third... [laughs] Larry: A poetry. Lucy: Yeah. You are really digging yourself into a hole. So, along the lines of entrepreneurship, we found that many entrepreneurs can point to a particular person or a group of people who influence them or help them along their way as an entrepreneur. Who are your role models and how do they influence you? Beth: I think the first person who got me the sort of excitement at making stuff work was this professor in MIT Woody Flowers who was involved in the First Robotics Company. Lucy: Absolutely, I have seen him. I have never met him. Beth: But he was an early mentor of mine and I became a judge for this mechanical engineering design contest while I was still a student. And then that's sort of got me excited about the excitement of innovating and trying new things and testing your ideas. And then when I went to start my first company, I joined the MIT enterprise forum and there were a number of people there who I had no idea even what a business plan was. And I was going to write one to raise money. So I listened to other people talk about their businesses and I got some of those people to help me write my first business plan. And then later on, a man named Don Spero started a company called Fusion Systems down in the DC area that successfully flowed against the Japanese and the patent area. Kind of taught me about intellectual property and the value of it and also mentored me generally because of his long experience in running companies. And then when I was running Exos and I realized that I was out of my debts from a management point of view. I hired a guy named [indecipherable 10:03] to come in and run my company. And he became a mentor of mine and he is still to this day a friend. So all along the way, I think the lesson for an entrepreneur is to talk to anybody you can everywhere about what you are doing and try and connect with them because you never know when you are going to stand next to the person who is going to get you a deal like I did when I was in a party in MIT. And I stand next to Bob Metcalf who introduced me to the Logitech guys that told me what product to build for an Exos to get an exit. Or whether I am going to hire somebody who turns out to be my mentor and teach me about business that leaves the exit in the company. Larry: Wow. Beth, let me ask this question. First of all, you just mentioned about you are going to write a book this year but now you are running a company instead. It took me three years to write a book that I just had published called Mastering Change. So I just want to let you know that you can do that too. Beth: Yeah but I have a five year old and a puppy. Larry: Yeah, I got you. [laughs] Beth: So I said my daughter is most important, my business is second most important and the rest will just have to wait. Larry: There you go. I agree with that. Lucy: Although I could throw little barb in here and say Larry is a five year old but... [Larry clears his throat] Go ahead Larry I was... Beth: Anything about relationship in any of that. So? Lucy: [laughs] Larry: I have been married for 40 years. What are you going to do? Beth: Adolescence. I am not married so... If any of your listeners want to apply for the job, I take resumes. Larry: We make a little commission on this... Lucy: Yeah... [mumbles] Larry: Yeah. Speaking of all that stuff, what is the toughest thing that you ever had to do in your career? Beth: I think the first time I had to fire people was probably the worst moment because at Exos we started out as a medical company and we grew to a million and a half in revenues selling orthopedic rehab devices using our technology. And we realized we probably sold all the units that whatever be sold because we were teaching people how to turn on the computer not have a measure motions and force in patients. They didn't care about that. They use a plastic protractor and so we figured that out and we had to restart the company, went from 32 people down to about eight in one day. Lucy: That's tough. Beth: And I believe that I had helped outplace...anybody who wanted to be outplaced in great jobs elsewhere, and I am friends with some of the people who left the company at that point for years. And some of my hired again into other companies. I feel good about it. I remember at the end I closed my door and I just cried because these were my friends. Lucy: We hear that a lot from entrepreneurs. I think that is a very tough thing to...not just let people go but it is theirs loss and also downsizing the company and restarting it. That is all tough stuff. Beth: Yeah. Perhaps to tell you that I learned in that experience that if I had done it sooner, everybody would have been happier. Both the people who did not fit the business we are getting into and the investors and everybody would have done better. So, my advice to entrepreneurs is don't be afraid to hire but don't be afraid to fire the person who is the wrong person for the job. You are not doing them or you any favors by keeping them around if they are not working. Larry: Yeah. Lucy: It is the truth. We have learned that lesson unfortunately in the Telecom downsizing. Well that's great advice and it gets us to our next question about advice for young people about entrepreneurship and you have given us some perils already. And I wander around online and I found some presentation you made about naming your company. What I found was pretty interesting. Beth: That is a new one. [laughs] I give that to an MIT class because I am still on the faculty there. So occasionally faculty members will call me up and ask me to come, give lecture to their class and the senior mechanical engineering design class didn't have a clue how to name their product. So I came and I gave a lecture. Lucy: That's good. I can't wait for your book. And so, what kind of advice would you give to budding entrepreneurs that you haven't already told us? Beth: I think the most important thing that I talk to any entrepreneur that I coached from day one is why are you doing this? What are your personal goals? What are your financial goals? How does that fit with your family? And if you evaluate that first and write it down and keep it in front of you and then say, is what I am doing today serving my goals, the company's goals and my family's goals? And when those things start to not match, that is when you get into trouble. And if you don't bother to figure it out first, then you don't have a road map because I made this mistake. I ran a company called Glow Dog which was a failure. It was a failure because we were just about break even and about a million plus in revenue and our Christmas shipments were on the water on 911. We had just grown to the size where we need to manufacture in China instead of the United States in order to compete and they were in the container on the ocean and they could not get in the United States so there was no Christmas. And we had to sell the assets and fold the company because I didn't feel like there was going to be a return on investment if I brought in more capital. But what I didn't think about when I started that company was what was the right size for this business and did that kind of a business match what I personally wanted to do? It was just interesting. People loved the product. They were reflective coating for people and pets. And you walking your dog at night, you don't get run over, right? Well, it turned out our customers were fashion stores in Tokyo who liked the logo I designed. I didn't even know it was reflective and it was a 33% margin business in an industry that is not very protectable and that I had no expertise in. What was I doing, doing this business? So, I raised a bunch of money to make a big play, before I realized that this really was a brand company, not a technology company. I raised the right amount of money for a technology company to get launched, but it turned out technology didn't matter, and to make a brand like Tommy Hilfiger or Ralph Lauren, you need tens of millions of dollars. Lucy: Absolutely. Beth: ... and you need expertise, which I didn't have. So, if I had understood my own personal goals and what kind of a work environment I wanted, and what the end game looked like at the beginning, I probably wouldn't have made those mistakes. Because Glow Dog could have been a very profitable, between $2 and $10 million dollar clothing company and pet product company, if that was its goal. It wouldn't have raised as much money. It wouldn't have spent as much money, and it might still be around today. Larry: You obviously didn't know all your life that you were going to become an entrepreneur and since we're... Beth: I thought I was going to be an academic. Larry: There you go, see... Lucy: Well, you're that too, so there you go. Larry: A little change. Beth: So, I'm an academic. I play at academia. [laughter] Beth: I actually have on one occasion taken money from MIT to teach a class, and I realized that it was not for me. Because along with taking the money, comes a lot of faculty meetings and policies and procedures, and entrepreneurs don't really love those things. What's good about a company that's under 25 people is you don't need a huge amount of that stuff to be successful. Larry: Right. Beth: Some people are really good at structure and organization and detail, and that's not me. Larry: Not you, no. Well, then, what were the characteristics that made you really become a successful entrepreneur? We want to reach out this way, because we have many young people and employers and parents, who want to know what secrets they should look at when it comes to entrepreneurism. Beth: Certainly, like anything else it can be taught, and it can be learned over time. So, if you want to be an entrepreneur and you don't really understand what it is, go get a job or an internship with an entrepreneurial firm and get to know that person who started the company and watch them. Do it a couple of times. You'll learn whether it suits you or not. But in terms of what I think gives me an advantage; first of all, unbridled optimism to the point of stupidity at times. [laughter] Larry: I love it! Beth: You know, "You can't do that! You can't do that!" "Sure I can! Sure I can!" You know there is a limit, you beat your head against the wall a few times and you walk away, but hammering on and being tenacious at getting your objective. If it doesn't happen the way you think, you think of a second way. If it doesn't happen that way, you think of a third way. Maybe you don't end up accomplishing what you set out to do, but in the course of trying to accomplish it, you figure out where the real value is. So, it's a combination of being tenacious, and also being aware and being willing to change, and willing to take advantage of what God, the world, whatever, has presented to you in terms of opportunity. So, if you're trying to build widget A, and nobody wants widget A, but in order to make widget A, you had to make a fixture. And it turns out loads of people want that fixture, well go sell a fixture. Don't keep trying to sell a widget that nobody wants. Lucy: Exactly. I like that, 'unbridled optimism on the verge of stupidity.' I am just going to have to remember that one. Larry: I was looking in a mirror when you said that, yes. Beth: Also, you have to be able to learn from everybody around you. Lucy: That's totally right. Beth: Willing to talk about what you do in a pleasant way, not obnoxious, but to anyone who will listen. Because you never know where you're going to learn something, or who's going to have, "Gee. I know the guy who started that company that you want to have buy your company" or "Gee. I had a company like that, and we made this mistake" and so you can learn to avoid that mistake. Lucy: Absolutely. Beth: Or somebody you want to hire. And don't be afraid to hire people who know a lot more than you do. Lucy: Totally. Beth: It's a matter of risk right. If you're an investor, and I've done some investing as well, you look at what's the total risk package for this business. And anything, absolutely anything you can do to reduce the risk is a good thing. And so the more experience you have that's relative to the business you're in, even if you don't know it yourself or understand it. It's going to reduce that risk. Lucy: Well and that's great advice I think. It's all pointing towards another interview I think Larry. Beth: You could have me talking for days. Lucy: I know. No, no ...I've got all kinds of plans for you know now. So you've already mentioned to us that you are a published poet and we know you're a judge for many years with First Robotics. What else are you doing to bring balance into your professional and personal lives? Beth: Well, I mean it's a struggle. I mean I'm a single mom, so there is no such thing as balance in my life. But, I do things like, I've got a calendar I just printed out this morning because I wasn't sticking to my exercise routine. And just like my daughter gets stars for reading books and she turns it in at school every month. I'm going to have her help me put stars on my calendar for my exercise. Lucy: Oh, that's nice. Beth: And I have family dinner night, where I cut off work early usually on Fridays, so that I can cook a meal. And we can sit down and eat together because it doesn't happen that often. And when I was growing up that was something that was somewhat absent and I wanted my daughter to have that, and I wanted me to have that too. Because, there is this idea that, when I was in the beginning of my entrepreneurial career, I obsessed about the business 24/7 and drove myself nuts. You know, I hardly slept, and that's not the best way to be productive. As I've gotten older, I work smarter. And so I do everything that I can do to make every minute of my time incredibly effective. If I'm having a bad day and I'm not productive. I'm not going to hammer my head against the computer or the telephone, which is where most of my work happens. I'll go and do something nice for myself for an hour. You know, call a friend, go have a coffee, or do an errand I need for my home. Go do some food shopping and come back. And then I'm refreshed and renewed. I listen to books on tape at night as I'm falling asleep so that I can't think about business at night. I love novels and I love fiction. So that for me blocks out my ability to think business. Lucy: That's a great idea. Larry: Yeah, it really is, wow. You know Beth, you have achieved so much in so many different ways. Going back to your first company that you ended up selling to Microsoft and all the other Wins and that challenges along the way. You've achieved a lot what's up for you next? Beth: I would like to have a huge exit in Playsmart. So if anybody is listening who wants to buy a company like that, that's the goal. To build this to where there is enormous excitement about the product and many, many families are using it. And then get a bigger company with huge resources behind it. And then I'll be happy to step back, finish my book and invest and advise in others. Lucy: Wow, and we would love to see you write that book. Larry: Boy, I'll say. Lucy: That would be I mean great, great advice here and we thank you for taking time to talk to us. I want to remind those who are listening to this interview that they can find it at W3W3.com. Larry: That's right and we'll have it up also on our blog as well as our podcast directory so you can download it 24/7. Lucy: Well, I'm pleased to pass it... Beth: And if there are there any moms of kids interested in Playsmart. That's at Playsmart send me an email, I'll make sure you find out about a product when it's out this summer. Lucy: Absolutely, and we'll have that as well in the bio up on the site. So everybody can find it when they come to download the podcast. Very good, well thank you very much. Larry: Thank you. [music] Series: Entrepreneurial HeroesInterviewee: Beth MarcusInterview Summary: Beth Marcus has been Founder and CEO of several successful startups, most notably EXOS, Inc., which was venture-backed and sold to Microsoft in 1996. Since then she has been involved in 14 start-ups in a variety of fields as a founder, investor, or advisor. Release Date: January 22, 2010Interview Subject: Beth MarcusInterviewer(s): Lucy Sanders, Larry NelsonDuration: 24:00