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New customers are great, and to keep them we need to nurture the relationship and build trust. Jason Young tells Kevin that most decisions are based on emotion. So, to continue the relationship, it's important to understand how the guest feels. This is true for both external customers and our teams. It's easy to give a job title or description. It is more difficult to build the culture you want, so you need to be intentional and work together. Key Points Jason Young describes a guest and the connection to hospitality. He discusses the importance of moving beyond demographics and looking at psychographics. He shares a few practices that create lifelong customers, including knowing the guest, focusing on feeling as much as function, and focusing on the culture, not the job. Meet Jason Name: Dr. Jason Young His Story: Jason Young is the co-author of The Come Back Culture: 10 Business Practices That Create Lifelong Customers with Jonathan Malm. He is also the co-author of The Come Back Effect, The Volunteer Effect, and The Volunteer Survival Guide. He is a nationally recognized guest experience consultant and leadership guide as well as a keynote speaker and university professor. Worth Mentioning: Connect with Jason Young: https://www.linkedin.com/in/jasonyounglive/ https://twitter.com/ReadBakerBooks This episode is brought to you by... Remarkable Masterclasses. Each masterclass is designed to help you become the remarkable leader and human you were born to be. Details on how to get on board for a specific skill or get discounts each month can be found on our website. Book Recommendations The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young and Jonathan Malm Tricks of the Trade: How to Think about Your Research While You're Doing It by Howard S. Becker Deep Kindness: A Revolutionary Guide for the Way We Think, Talk, and Act in Kindness by Houston Kraft Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan Related Episodes The Feedback Revolution with Margie Mauldin Leading Customer Loyalty with Sandy Rogers Why Customers Leave with David Avrin Creating Customer Value with Rob Markey
Advice from friends and family ranging in age from 10 to 93 about how to stay young, what makes a meaningful life, ambition, desire, fear, success and music. With Sol Sidran, age 10Zelta Sils, age 10Zane Gruber Baruth, age 21Michael Thurber, age 34Michael Leonhart, age 47Jorge Drexler, age 57Daniel Levitin, age 63Gil Goldstein, age 71Ben Sidran, age 78Howard S. Becker, age 93 www.third-story.com
Jeff Zuckerman holds master's degrees in social work and journalism from the University of Minnesota. He was a social worker, a newspaper reporter and editor, and for many years the director of the writing center at Walden University. He was a reviewer of the APA style manual, 7th edition. Over the past 25 years he has edited more than 1,600 dissertations in the behavioral and social sciences, and he has talked with thousands of doctoral students about writing. Jeff is the author of "Unglued: A Bipolar Love Story," his 2020 memoir about the turmoil of caregiving and self-care following his wife's diagnosis with a late-onset mental illness.Tips for Academic Writing:1. Understand this is like a foreign language; an editor/coach can help. 2. Find academic writing that you enjoy and emulate that. 3. Start with an outline (and be OK with it changing).4. Read the book: Writing for the Social Scientist by Howard S. Becker: https://amzn.to/3D6cbDf5. Use the MEAL method: Main idea, Evidence, Analyze, Lead into next paragraph6. If you have access to a Writing Center – USE IT!7. Use the feature on Word to LISTEN to your writing8. Use a reference software like Zotero: https://www.zotero.org/9. Use Grammarly: https://grammarly.go2cloud.org/aff_c?offer_id=3&aff_id=66812&source=website10. Use an editor for things that will take you time and cost you your sanity – it might be things that just need to be created like a Table of Contents, Tables, Figures, etc. It might be that you will save time and your health by hiring a coach who you work with weekly. 11. Practice, practice, practice Bonus Tips:Try to not be too Type A - it will never be PERFECT!In the end: Good enough is good enough!Other resources available at: http://Expandyourhappy.com/storeHappy Doc Student Swag: https://www.bonfire.com/store/happy-doc-student-podcast-swag/Support this free content and keep Heather going with a yummy green tea: https://www.buymeacoffee.com/expandyourhappyGet the Happy Doc Student Handbook here: https://www.amazon.com/dp/0578333732
" Optimiste mais réaliste " Catherine Dauriac Seconde partie notre table ronde sur les droits humains dans l'industrie textile avec : Catherine Dauriac, présidente de Fashion Revolution France Audrey Millet, chercheure à l'université d'Oslo et auteure du Livre noir de la mode Marie Watier, présidente Amérique du Nord de Justice in Fashion Nous pouvons faire appliquer cette aspiration à ce que tout travailleur dans l'industrie textile puisse maintenir sa santé, être valoriser par un juste revenu, gagner en liberté. On en parle Grande Jacquerie Les livres partagés Le ivre noir de la mode, Audrey Millet (2021) - EÉditions Les Pérégrines La fin de la mégamachine, FabienScheidler (2020) - Éditions Seuil Caliban et la Sorcière, Silvia Federici, (2017) - Éditions Entremonde Les Mondes de l'art de Howard S. Becker (2010) - Editions Flammarion A harvest of thorns de Corban Addison (2017) - Éditions Quercus La Déclaration universelle des droits de l'homme ⭐ MERCI à Rémon Jr. pour le montage de cet épisode !
(01:25) Yazmaya başlamak, çalışma düzeni. (05:39) Yalın yazmak. (07:26) Atıf, alıntılama yöntemleri. (11:00) Aynı kaynaktan alıntılanan uzun pasajlar. (12:16) Alıntılanan metni kendi kelimelerinizle ifade. Konuya ilişkin tavsiye edilen kitaplar: Akademik Metinler Nasıl Yazılır? Eugene Volokh (Çev.: Ertuğrul Uzun) Tez Nasıl Yazılır? Umberto Eco (Çev.: Betül Parlak) Sosyal Bilimcilerin Yazma Çilesi Howard S. Becker (Çev.: Şerife Geniş) Türkçe Sorunları Kılavuzu Necmiye Alpay Hazır olduğunda bahsedilen siteye de metot.org üzerinden erişim mümkün olacak. İletişim: Mail: hkcanan@gmail.com Twitter: https://twitter.com/hkcanan --------------- Townie Loop Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
If you're anything like me, this episode will make you think about the way you shop, learn, eat, parent, and exercise in a whole new way. My guest today is Elizabeth Currid-Halkett, a professor of public policy at the University of Southern California whose most recent book The Sum of Small Things: A Theory of the Aspirational Class documents the rise of a new, unprecedented elite class in the United States. Previously, the elite classes differentiated themselves from the rest by purchasing expensive material goods like flashy clothes and expensive cars. But, for reasons we get into, today’s elite is different: We signify our class position by reading the New Yorker, acquiring elite college degrees, buying organic food, breastfeeding our children, and, of course, listening to podcasts like this one. These activities may seem completely innocent — perhaps even enlightened. Yet, as we discuss here, they simultaneously shore up inequality, erode social mobility, and create an ever-more stratified society — all without most of us even noticing. This is a conversation that implicates us all, and, for that very reason, it is well worth grappling with. Book recommendations: Just Kids by Patti Smith Art Worlds by Howard S. Becker The Goldfinch by Donna Tartt If you enjoyed this episode, you may also like: When meritocracy wins, everybody loses Work as identity, burnout as lifestyle What a smarter Trumpism would sound like My book is available for pre-order! You can find it at www.EzraKlein.com. Want to contact the show? Reach out at ezrakleinshow@vox.com You can subscribe to Ezra's new podcast Impeachment, explained on Apple Podcasts, Spotify, Stitcher, Overcast, Pocket Casts, or your favorite podcast app. Credits: Producer and Editor - Jeff Geld Researcher - Roge Karma Engineer - Jeff Geld Learn more about your ad choices. Visit megaphone.fm/adchoices
Howard S. Becker, Outsiders : étude de sociologie de la déviance.Où Becker explique qu'en terme de morale, nous sommes tous le héros des uns et le scélérat des autres.
Sociologist and musician Howard S. Becker is 90 years old. While he is best known for his contributions to the sociology of deviance, sociology of art and sociology of music (his book Oustiders from 1963 was one of the first and most influential books on deviance), he also spent many of his early years playing piano in taverns, saloons and even strip clubs. As a young man in Chicago, while attending the University of Chicago in the 1940s he also studied piano with the legendary jazz pianist and teacher Lennie Tristano, and performed with local players of the day including Lee Konitz and Bill Russo. In 2009 Becker published “Do You Know…?” The Jazz Repertoire in Action, a book he co-wrote with his friend, colleague and fellow academic-musician Robert R. Faulkner. In it, the two discuss and describe how songs are passed on from person to person and how working musicians’ repertoire survives and evolves. I spoke with Howard in his apartment in Paris (he spends part of every year in Europe, where he has become something of an academic celebrity in recent years) last November. We talked about how in his day live music was a function of geography, strong union leadership, and cheap beer, and why jazz is like philosophy (the only money is teaching). This conversation is a companion to the Mobtown series of episodes from 2017, and it features an introductory conversation between my and my father, Ben. Thanks for listening. If you enjoyed it, please leave a review on iTunes and consider supporting the podcast on Patreon! And now you can also listen to the podcast on Spotify!