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In this episode, tips on how to manage your text messages, from dealing with chaotic group chats to getting an unresponsive friend to message you back. Erica Dhawan, author of Digital Body Language: How to Build Trust and Connection No Matter the Distance, explains how to apply the basic rules of etiquette to everyday texting conundrums.Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy
When the world stopped getting its stuff, why did supply chain suddenly matter? In this episode, Peter Winick speaks with Kerim Kfuri, global entrepreneur, author of "Supply Chain Ups and Downs," and CEO of Atlas Network. Kerim reveals why he stepped into thought leadership—especially when his industry became the center of public attention overnight. Kerim discusses how the COVID-19 pandemic exposed significant gaps and misunderstandings about supply chain processes. He shares insights into why investing in thought leadership provided not just visibility but also credibility, distinguishing his company from competitors who focused solely on price. Learn how Kerim leveraged his expertise to educate and inform, turning a complicated topic into accessible knowledge. He explains how thought leadership helped him open doors, win larger clients, and attract top talent. Kerim also shares practical advice for businesses aiming to use thought leadership strategically, emphasizing patience, clear metrics, and the power of investing in yourself and your business. Are you ready to turn your expertise into your greatest competitive advantage? Three Key Takeaways: • Thought leadership is a powerful differentiator. It helps smaller companies compete against larger players by showcasing unique expertise and credibility. • Education builds trust. By making complex topics like supply chain more understandable, you position yourself as a go-to authority in your field. • ROI takes time. Thought leadership isn't a quick win—it's a long-term investment that pays off through visibility, client acquisition, and talent attraction. If you found Kerim Kfuri's insights on leveraging thought leadership to elevate brand credibility and attract top clients compelling, you'll appreciate Episode 23 of the Leveraging Thought Leadership podcast, featuring Erica Dhawan. Erica, a leading authority on 21st-century collaboration and CEO of Cotential, discusses model building, content development, and business growth. She shares how she developed assessment tools with a data-driven mindset and translated that data into targeted sales strategies. Both episodes highlight the transformative power of thought leadership in distinguishing a brand and driving business success
On this week's Tech Nation, Moira speaks with Dr. Neil Shubin, University of Chicago professor and author of, “Ends of the Earth” about exploring the Arctic and Antarctic in search of life, the cosmos, and our future. Then, Dr. Daniel Kraft, Tech Nation Health Chief Correspondent introduces us to the discovery of new “dark” proteins that could change biotech. And, Erica Dhawan, talks about her book, “Digital Body Language” about how to convey respect and avoid disrespect in a digital world.
235.Bölümde Güzel konuşma ve Diksiyon Eğitmeni Aylin Ketenci konuğum oldu. E-ticarette başarılı olmak yalnızca doğru ürünü sunmakla değil, doğru kelimelerle hikayenizi anlatmakla da mümkün. Çünkü müşteriler yalnızca ürün değil, bir duygu, bir hikaye ve bir güven satın alır. Bu bölümde, kelimelerin e-ticaret üzerindeki etkisini konuşuyoruz. (00:00) – Açılış (02:50) – Aylin Ketenci'yi tanıyoruz. (08:16) - Kelimelerin gücü üzerine düşünürsek, iletişimde kullandığımız kelimelerin seçiminin ve etkisinin sonuçları hakkında neler söylemek istersiniz? Özellikle duygusal bağ kurma ve ikna etme süreçlerindeki rolünü nasıl tanımlarsınız? (12:00) - E-ticaret ortamında markamızın fark edilmesi ve hedef kitlemizle etkili iletişim kurabilmek için kelimelerin gücünden nasıl faydalanabiliriz? (19:30) - Kelimelere olan hakimiyetimizi nasıl artırabiliriz? (24:00) - Günümüz dünyasında kısa kesme kültürünü nasıl önleyebiliriz? (28:00) - Bu konularla ilgili daha fazla bilgi edinmek isteyen dinleyicilerimiz için, önerebileceğiniz kitaplar veya filmler var mı? (33:17) - Patreon destekçileri ve kapanış E-ticarette kullanılan dilin ve kelimelerin müşteri etkileşimi ve marka algısı üzerindeki etkileri şu şekilde sıralanabilir: ✔Net, şeffaf, anlaşılır bir dil, markamızın güvenilirliğini artırır. ✔Sıcak, samimi, içten kelimeler, marka sadakatini güçlendirir. ✔Hikâye anlatımı, metaforlar ve samimi bir dil kullanmak, dinleyicinin dikkatini çekebilir ve onları harekete geçirerek müşterilerin kararlarını olumlu etkiler. ✔Hedef kitleye uygun dil kullanımı, istenilen kitlelere ulaşmamızı sağlar. ✔Özgün bir dil, markamızı rakiplerinden ayırır. ✔Basit dil, bilginin daha hızlı anlaşılmasını sağlıyor. ✔Anahtar kelimelerin etkili kullanımı, organik trafiği artırır. ✔Yaratıcı dil, pazarlama kampanyalarının etkisini artırır. ✔Anlamlı ve ilgi çekici içerikler, markamızın görünürlüğünü güçlendirir. ✔Özenli dil, müşteri memnuniyetini artırır. Öneriler: ✔Engin Geçtan, İnsan Olmak ✔Human (Belgesel) ✔Edip Cansever, Bütün Şiirleri ✔Erica Dhawan, Dijital Beden Dili ✔Sözcükler ve Resimler (Film) ✔Kelime Müzesi Aylin Ketenci - https://www.linkedin.com/in/aylinketenci/ Sosyal Medya takibi yaptın mı? Twitter - https://twitter.com/dunyatrendleri Instagram - https://www.instagram.com/dunya.trendleri/ Linkedin - https://www.linkedin.com/company/dunyatrendleri/ Youtube - https://www.youtube.com/c/aykutbalcitv Goodreads - https://www.goodreads.com/user/show/28342227-aykut-balc aykut@dunyatrendleri.com Learn more about your ad choices. Visit megaphone.fm/adchoices
Erica Dhawan grew up as a shy, introverted girl in Pennsylvania, speaking Hindi at home. In this episode, she discusses “digital body language,” the new form of non-verbal communication in our digital world, which still makes up 70% of how we interact. Erica explains that body language has transformed into cues and signals in digital communications. In her book, she dives into these modern signals and their impact. She also points out that people interpret digital body language differently, just like introverts and extroverts, highlighting two groups: digital natives and digital adapters. Erica's toolkit, available at hybridtoolkit.com, provides best practices for improving communication in a hybrid work environment, including tips for meeting culture and digital communication.
In this Inspiration Loves Company episode, we welcome go-to thought leader on collaboration and passionate communication junkie, Erica Dhawan, to explore her bestselling book, Digital Body Language. Erica shares her cutting-edge research with engaging storytelling about how when you're working online: reading carefully is the new listening; writing clearly is the new empathy; and a phone or video call is worth a thousand emails. You'll learn strategies to turn your daily misunderstandings into communication that fosters connection, trust, and clarity in our ever-changing world. Thank you to the law firm of Thompson Hine for sponsoring this episode of Inspiration Loves Company.
Accounting can be one of the hardest functions to align the skills and experience of your team with the needs of your business. Lisa Sherman, a certified public accountant and a principal with public accounting firm Doeren Mayhew, leads her firm's virtual and outsourced accounting services team.On this edition of The Clarity Advisors Show, Lisa tells host Ken Trupke how she uses teams of two to three people to fully support her clients' accounting and finance needs.Timestamps(01:07): About Doeren Mayhew.(03:30): Branding as Wayfinder.(04:05): Doeren Mayhew's niche.(06:35): Lisa's team at Doeren Mayhew.(07:30): Lisa's background.(10:19): Tips for growing a team.(13:00): Socializing topics.(16:08): Success stories.(20:32): Attracting talent(25:00): Retaining talent.(34:45): Connecting with Lisa. Episode Quotes“We touch a little bit of everything across the board, but I think what really makes us unique is our team. We come in as a team approach – two to three people depending on the level of engagement.”“We come in on a remote basis and fractional, so you're not hiring us. That way you can get a whole team of people – a whole department – at a fractional cost and a fractional amount of time."“If you want change, you don't come into a meeting and say, ‘hey, we're going to change.' You come into the meeting with little bits of pieces of information over a period of time and you socialize those topics."Recommended Reading and Listening“Power Questions” by Andrew Sobel and Jerold Panas.“Digital Body Language,” by Erica Dhawan. Connect with Lisa ShermanEmail: lsherman@doeren.comLisa Sherman on LinkedIn
Today's guest describes us all as immigrants to the new world of work. With a workforce that spans at least 4 generations, she believes that many of us need to learn a new way of communicating in order to adapt to a hybrid workplace. Erica Dhawan is a speaker, researcher and the author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance. In this episode, she told me the subject line of an email is the new eye contact and a follow up or recap email is the firm handshake of the previous era. At Metlife, we are committed to diversity, equity and inclusion and we believe making a difference in the lives of our customers, community, and the world around us is #AllTogetherPossible. Learn more and join us at MetLife.com.
Charles Duhigg: Supercommunicators Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker and other publications, and is host emeritus of the Slate podcast How To! He's the author of Supercommunicators: How to Unlock the Secret Language of Connection*. We all know that we can't lead if we don't connect. The best leaders not do this well, but they do it consistently with all kinds of people. In this conversation, Charles and I discuss what we can learn from the best communicators to get better ourselves. Key Points Neural entrainment is when we click with someone and can finish each other's sentences (and even our biological responses align). Supercommunicators trigger this consistently across many kinds of relationships. Supercommunicators aren't always loudest or leading the conversation, but they ask more questions and adapt better in the moment. Make emotional replies easier for others. Instead of, “Do you have any hobbies?” ask, “If you could learn anything, what would it be?” Reciprocation of emotion is key for people to connect well. When another party is sharing something joyful, that's an opportunity to share yourself. When something is more contentious, loop for understanding by (1) asking a deeper question, (2) repeating back in your own words, and (3) asking if you got it right. Resources Mentioned Supercommunicators: How to Unlock the Secret Language of Connection* by Charles Duhigg Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Where You May Be Provoking Anxiety, with Erica Dhawan (episode 528) The Way to Get People Talking, with Andrew Warner (episode 560) How to Help Others Be Seen and Heard, with Scott Shigeoka (episode 654) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
Setting new years resolutions can feel overwhelming and unsustainable so here are some simple ways to create more overall joy and contentment in your life. If you want to see these in blog format, read them all here! We touch on:
Have you fallen for any of these myths about digital body language? Myth #1: Words are the only form of communication in the digital workplace. Myth #2: Digital body language doesn't matter as long as the message is clear. Myth #3: Understanding digital body language is only relevant for remote teams. In this episode of Positive University, our guest Erica Dhawan will debunk these myths and reveal the truth about the significance of digital body language in enhancing communication skills for leaders and managers in the digital workplace. Erica Dhawan is a renowned speaker, best-selling author, and expert on innovation and collaboration in the digital workplace. With her book, "Digital Body Language: How to Build Trust and Connection, No Matter the Distance." Erica has revolutionized the way we think about communication in the digital age. She understands that traditional nonverbal cues have been replaced by a new set of signals and cues, and she helps leaders and managers navigate this new terrain. Through her research and coaching, Erica has discovered the power of digital body language in building trust and connection. By understanding and adapting to these cues, leaders can enhance their communication skills and foster engagement within their teams. Erica's insights and practical advice provide a roadmap for success in the digital workplace, empowering leaders to create meaningful connections and drive positive change. Join Jon Gordon as he dives into the world of digital body language with Erica Dhawan on this episode of Positive University.
Lawrence and Alainta discuss the evolution and financial progression of being older. Becoming true geriatric millennials who are over 30 but not quite 50. The game is definitely changing. What's a Geriatric Millennial?Geriatric millennials are a micro-generation of people born between 1980 and 1985. The term was popularized in a viral Medium article titled "Why the Hybrid Workforce of the Future Depends on the 'Geriatric Millennial'". The term was coined by author and teamwork expert Erica Dhawan, who described geriatric millennials as those born between 1980 and 1985. Dhawan believes that being skilled in both digital and personal forms of communication enables geriatric millennials to serve in a hybrid role in the workplace.Geriatric millennials are comfortable with both analog and digital forms of communication. They were the first generation to grow up with technology like a PC in their homes. They are neither ignorant of technology nor so engrossed in it that a voicemail inspires fear. However, many in the cohort are bristling at the moniker.Here are the 25 signs that you are a Geriatric millennial. What's a Financial Griot Anyways?The Financial Griot is a play on two words (Finance + Griot) that hold significance in closing the wealth gap while embracing our differences. We tell the stories that others don't. Stories about growth, opportunity, and embracing changes. Beyond that, we talk about Finances. Specifically, how to become Financially literate, incorporate actionable steps, and ultimately build generational wealth.Can you imagine being a Millionaire in 20 years or less? Yeah, it's possible. 80% of millionaires are the first generation. That means they didn't come from wealth. We teach you how. Join a community of subscribers who welcome a fresh take on money.So there you have it, The Financial Griot, or TFG for short. The hosts were able to amass over $2 Million in wealth in about eight years and are on track to retire early. We will gladly share the secrets if you want them since the opportunity is abundant and Win-Win. Connect with the TFG crew on Instagram: Alainta Alcin - Blogger, Travel and Money Enthusiast @alainta_alcinLawrence Delva-Gonzalez, Financial Foodie and Travel Blogger @theneighboorhoodfiinanceguyLovely Merdelus - Entrepreneur and Small Business Growth Specialist @lovelymerdelus
Ever wondered how you can bring more gratitude into your workplace? As we wrap up our enlightening mini-series on words for the workplace, we shed light on the importance and methods of expressing appreciation to colleagues. From casual verbal acknowledgments to more formal accolades, we discuss how these actions can make people feel valued and included. This isn't simply about saying thank you - it's about fostering an environment of respect and understanding.Drawing upon insights from Brené Brown and Erica Dhawan's book "Digital Body Language", we delve into the vital role respect plays in the digital workspace. We discuss how attention to detail in emails and honoring people's time and schedules can contribute to this respect. Trust us, it's the small acts of kindness that can make a big difference. So, join us as we conclude our mini-series, and continue our journey towards a more empathetic and understanding professional environment.Laughter, Love, and Blessings,HeatherResources and links mentioned in this episode:Digital Body Language - Erica DhawanAtlas of the Heart - Brene Brown Ph.D.Support the show
Get ready to revolutionize the way you navigate the digital communication landscape in your workplace. We promise you an insightful conversation about the power of clear language, the underestimated value of punctuation, and yes, even the strategic use of emojis in our digital interactions. We also address the common pitfalls of relying solely on text-based communication, providing you with four actionable tips for fostering better digital connection.Ever wondered about the silent language of digital communication? We've got you covered, as we discuss the intriguing concept of digital body language, drawing from Erica Dhawan's thought-provoking book 'Digital Body Language'. We dive into the wisdom shared by Brené Brown in 'Atlas of the Heart', emphasizing the need for intentionality in online interactions. The energy exchanged when people feel seen and valued, the dangers of digital disconnect - we address it all. And as we draw this enriching conversation to a close, we leave you with a powerful reminder to always trust and believe in the Lord. Trust us, you won't want to miss this!Laughter, Love, and Blessings,HeatherResources and links mentioned in this episode:Continue the conversation on SubstackDigital Body Language - Erica DhawanAtlas of the Heart - Brene Brown Ph.D.Support the show
Welcome back to — View From the Roof, formerly The Get the F*ck Off Podcast.I'm doing what we know in the restaurant industry as a “soft open,” which is usually soft for everyone but the employees. It's my first episode back in a while on this beautiful Media Monday, and it is here to let you know it's still me! I'm STILL Andee Scarantino and I'm still going to be talking about things to help you get the fuck off that shit that doesn't serve you anymore.And, we're also going to be going deeper.View From the Roof and my new Substack (please subscribe) of the same name came from my Human Design. I am what's known as a 6/2 profile. The 6/2 lives their first 30 years as an experimenter, and then they go “on the roof” for the next 20 to lick their wounds and observe life from a heightened perspective.Since I have been deepening my work (exploring consciousness and going back to my sociological roots,) I thought Get the F*ck Off was just not BIG ENOUGH for all the stuff I'd like to explore. So, here we are: View From the Roof. I know you'll love it.Today's topic was digital body language, and what I've observed since Meta's release of the Threads app. As I wrote today on LinkedIn:“Have we heard of "digital body language?" Erica Dhawan wrote a phenomenal book about it.I would never, in a real-life room, pop in with a bullshit smile on my face and say "list three things you're grateful for AND GO!" Fuck you.Nobody did that 20 years ago. They came into the online space and spoke when they had something to say. What I'm feeling most through our current digital experience (sans Threadsapp) is the pressure to feel like I "should be talking" when I don't have something to say.Sometimes I simply don't have something to say, and I don't think it serves anyone for me to repeat the same story sixteen times in a week. You'd be thinking I was at the bottom of a bottle of Johnnie Walker if this was "real life," which, it is, by the way. This space is as real and open and connected as the fleshy, physical spaces we traverse.”There's been a ton of noise in the void recently, as I wrote about in this piece for BizCatalyst 360.Threadsapp was a welcome break from the constant disruption and distraction, and internet culture that defies the standards of our social etiquette. Also, dare I say that not all of us are innovators or thought leaders, and everyone trying to be at the same time doesn't make for a more cohesive, thoughtful society, but rather the opposite. Ray Kroc built McDonald's… but he didn't come up with the idea for it. It takes all kinds.This is the result of our “main character syndrome” which takes us in a direction where we don't see the sacred of every moment. As I wrote some time ago in my piece “Sometimes, You're the Audience,” we're always playing a divine role, even if the moment isn't wholly and completely about us.Thanks for hanging out while I did my renovations. (Essentially I just needed a break to get my head straight.)I'll be episoding more in the future, and also yes, re-doing the show open.It's good to be back.Andee*If you liked this episode, you can support me by leaving a tip.
Doctors are supposed to know medical truth from myth. Yet a lot of doctors are misinformed – at least on some things. This episode begins with some information about a survey that showed how many pediatricians believe in some common parenting advice that has been proven to be untrue. Source: Andrew Adesman, M.D. author of Baby Facts (https://amzn.to/3h0oPLw) We all use digital means of communication because it makes it easy to keep in touch with people. Still there are some drawbacks. Often, emails, texts, chats and other electronic messages can be misinterpreted. Erica Dhawan is a speaker and trainer who is author of a book called Digital Body Language (https://amzn.to/3nIkKNc). Listen as she explores how to best use digital communication and avoid the missteps that so often happen that can lead to misunderstanding. The food we eat today is very different than what humans ate when we were hunter gatherers. Today, much of our food is farmed. In fact, farming changed everything as did the development of cooking. Even herbs and spices changed the way we prepare and eat our food. Jonathan Silvertown professor of evolutionary ecology at the University of Edinburgh and author of the book Dinner with Darwin: Food, Drink, and Evolution (https://amzn.to/3xHpfMx) joins me for an interesting discussion about how our food has changed over our history and what it has done to help humans evolve. Do you know how often you are supposed to replace things like toothbrushes, pillows or kitchen sponges? Listen to hear some expert advice on when to throw the old one out and bring a new one in. And some of the recommendations may surprise you. https://designmom.com/how-often-should-you-replace-your-stuff/ PLEASE SUPPORT OUR SPONSORS! Indeed is the hiring platform where you can Attract, Interview, and Hire all in one place! Start hiring NOW with a $75 SPONSORED JOB CREDIT to upgrade your job post at https://Indeed.com/SOMETHING Offer good for a limited time. Discover Credit Cards do something pretty awesome. At the end of your first year, they automatically double all the cash back you've earned! See terms and check it out for yourself at https://Discover.com/match If you own a small business, you know the value of time. Innovation Refunds does too! They've made it easy to apply for the employee retention credit or ERC by going to https://getrefunds.com to see if your business qualifies in less than 8 minutes! Innovation Refunds has helped small businesses collect over $3 billion in payroll tax refunds! Let's find “us” again by putting our phones down for five. Five days, five hours, even five minutes. Join U.S. Cellular in the Phones Down For Five challenge! Find out more at https://USCellular.com/findus Learn more about your ad choices. Visit podcastchoices.com/adchoices
As organizations continue to navigate the shift towards hybrid work models, creating a sense of belonging among remote and in-office employees has become more important than ever. That's why we spoke with Erica Dhawan, author of "Digital Body Language, How to Build Trust and Connection No Matter the Distance", to get her insights on how companies can foster a culture of inclusion and collaboration in this new era of work. https://blog.workday.com/en-us/2023/workday-podcast-creating-sense-belonging-hybrid-work-environment.html
As a shy, introverted Indian-American girl growing up in Pittsburgh, Erica Dhawan struggled to find her voice. She juggled two languages and two cultures, and, eventually, she became fascinated with human connections. In her book, Digital Body Language, Erica breaks down how to build trust and connection in a digital environment. In today's episode, Erica will talk about digital body language and how we can foster clarity, trust, and connection while working in virtual and hybrid teams. Erica Dhawan is a game-changing thought leader and one of the most sought-after keynote speakers today. She has been invited to share the speaking stage with the world's top leaders from Condoleezza Rice, to Arianna Huffington, to Bill Gates. She is the author of two books: Get Big Things Done and Digital Body Language. Erica is the founder and CEO of Cotential, a global consulting firm that transforms the way companies work through 21st-century collaboration. In this episode, Hala and Erica will discuss: - Erica's upbringing as a shy observer - How Erica built her speaking empire - Using nonverbal cues in the Digital Age - How to craft your subject line - Zoom DOs and DON'Ts - Why reading carefully is the new listening - The importance of emojis - How to recognize a disengaged employee - AI and the new wave of creative careers - And other topics… Erica Dhawan is best known as the leading authority on 21st-century collaboration and teamwork in a digital-first workplace. Her research and insights on Connectional Intelligence and Digital Body Language help teams and organizations worldwide thrive in today's workplace. In 2021, she was named #12 on the Top Motivational Speakers. Thinkers50 named her the "Oprah of Management Ideas." Erica delivers virtual and in-person keynotes, interactive workshops, and online learning courses. She is the co-author of the bestselling book: Get Big Things Done and the author of Digital Body Language. Her writings have appeared in dozens of publications, including Fast Company, Forbes, and Harvard Business Review. She has an MPA from Harvard Kennedy School, an MBA from MIT Sloan, and a BS from the Wharton School. Erica is the founder and CEO of Cotential, a global consulting firm that transforms the way companies work through 21st-century collaboration. Resources Mentioned: Erica's Website: https://ericadhawan.com/about/ Erica's LinkedIn: https://www.linkedin.com/in/ericadhawan/ Erica's Twitter: https://twitter.com/ericadhawan Erica's Instagram: https://www.instagram.com/ericadhawan_/ Erica's Facebook: https://www.facebook.com/EricaDhawan/ Erica's book Digital Body Language: https://www.amazon.com/Digital-Body-Language-Connection-Distance/dp/1250246520 LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast' for 40% off at yapmedia.io/course. Sponsored By: Use promo code YAP for 15% off sitewide at https://justthrivehealth.com/discount/YAP More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Executive presence takes years to cultivate, but it shows up in a millisecond. That's especially true in the modern workplace, where each rapid-fire email presents an opportunity to make or break your credibility. In this episode, Carolyn talks with communications expert Erica Dhawan about how to lead with authenticity and empathy in the digital work environment.
Stay tuned for an all-new season of the New Rules of Business from Chief, the most powerful network of women executives. This season, Chief Co-Founders Carolyn Childers and Lindsay Kaplan dig into complex leadership issues such as whether we can go too far in the pursuit of equity, the most damaging thinking traps for executives, and what the future holds for leadership archetypes. They'll be joined by the best minds in business and academia including Yale Professor Woo-Kyoung Ahn, author Erica Dhawan, GDIT President Amy Gilliland, astronaut and former NASA Director Ellen Ochoa, and more.
Welcome back to Making Good Book Club! In this episode, my book club co-host, Charelle Griffith and I discuss Digital Body Language: How to Build Trust & Connection, No Matter the Distance by Erica Dhawan.In this book club episode, we talk about what Digital Body Language is and why it's worth thinking through, how power and trust relate to how we communicate, the 4 laws of Digital Body Language, the case for emojis and exclamation marks, communication differences by gender, generation and culture and much, much more.____________________MAKING GOOD SHOWNOTES:https://makinggoodpodcast.com/141CONNECT WITH ME ON INSTAGRAM:https://instagram.com/laurentildenGET 100 MARKETING PROMPTS (free!):https://makinggoodpodcast.com/100prompts Stuck on what to say in our marketing? Download this free resource of 100 marketing prompts: https://makinggoodpodcast.com/100prompts.
Anisha has Erica Dhawan on the podcast. Erica coined the term geriatric millennial. The two discuss digital body language and millennials in the wok Hosted on Acast. See acast.com/privacy for more information.
New customers are great, and to keep them we need to nurture the relationship and build trust. Jason Young tells Kevin that most decisions are based on emotion. So, to continue the relationship, it's important to understand how the guest feels. This is true for both external customers and our teams. It's easy to give a job title or description. It is more difficult to build the culture you want, so you need to be intentional and work together. Key Points Jason Young describes a guest and the connection to hospitality. He discusses the importance of moving beyond demographics and looking at psychographics. He shares a few practices that create lifelong customers, including knowing the guest, focusing on feeling as much as function, and focusing on the culture, not the job. Meet Jason Name: Dr. Jason Young His Story: Jason Young is the co-author of The Come Back Culture: 10 Business Practices That Create Lifelong Customers with Jonathan Malm. He is also the co-author of The Come Back Effect, The Volunteer Effect, and The Volunteer Survival Guide. He is a nationally recognized guest experience consultant and leadership guide as well as a keynote speaker and university professor. Worth Mentioning: Connect with Jason Young: https://www.linkedin.com/in/jasonyounglive/ https://twitter.com/ReadBakerBooks This episode is brought to you by... Remarkable Masterclasses. Each masterclass is designed to help you become the remarkable leader and human you were born to be. Details on how to get on board for a specific skill or get discounts each month can be found on our website. Book Recommendations The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young and Jonathan Malm Tricks of the Trade: How to Think about Your Research While You're Doing It by Howard S. Becker Deep Kindness: A Revolutionary Guide for the Way We Think, Talk, and Act in Kindness by Houston Kraft Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan Related Episodes The Feedback Revolution with Margie Mauldin Leading Customer Loyalty with Sandy Rogers Why Customers Leave with David Avrin Creating Customer Value with Rob Markey
With the quit rate in the US higher than it was before the Covid 19 pandemic, host Isabel Berwick looks at the do's and don'ts of leaving an employer. Listeners and FT readers share their experiences, and communications expert Erica Dhawan explains why a ‘good exit' matters, as well as recalling that time when, as an employer herself, she got it wrong.For more on the state of the US jobs market: https://www.ft.com/us-labour-marketFT subscriber? Sign up for the weekly Working It newsletter. We cover all things workplace and management — plus exclusive reporting on trends, tips and what's coming next. One-click sign-up at www.ft.com/newslettersWe love to hear from you. What do you like (or not)? What topics should we tackle? Email the team at workingit@ft.com or Isabel directly at isabel.berwick@ft.com. Follow @isabelberwick on Twitter Subscribe to Working It wherever you get your podcasts — and do leave us a review!Presented by Isabel Berwick. Editorial direction from Renée Kaplan and Manuela Saragosa. Sound design is by Breen Turner, with original music from Metaphor Music. Produced by Novel.Read a transcript of this episode on FT.com See acast.com/privacy for privacy and opt-out information.
"Odette, Omicron, and Geriatric Millennials" BLAST FROM THE PAST (feat. Amiel "Cortz" Cortes) An Excerpt: Season 3, Episode 33, Rated-PG13 "Lay Back" | Music by Brian Withycombe VISAYAS ART FAIR 2021 presented the Visayan arts and culture to the world last November 2021, which housed over 1,000 artworks from 400 artists in over 40 art events; featuring diverse galleries and creatives. ODETTE was a powerful CAT-5 tropical cyclone that hit the Philippines last December 16, 2021. Also known as "Rai," its damages to the Philippines surmounted to a combined total of $1.02bn. One of the highly urbanized cities that got heavily affected and disrupted was Cebu City. And with over 1M residents, electricity and running water were scarce and rationed; also disrupting food, gas, and other supplies distribution until March 2022. The digital working class was also thrown into disarray, whose work heavily depended on connection: electricity and internet; delaying projects to its cancelation while in the middle of a COVID-19 pandemic. OMICRON is a COVID-19 variant as a result of mutation that multiplies 70x faster, but is less severe than its previous strains after a 3rd shot of COVID-19 vaccine or booster. YOLANDA was the deadliest Pacific cyclone that hit the Philippines on November 3, 2013. With an est. damage of $2.2bn, its damages to Tacloban, Leyte was the most destructive with effects likened to a tsunami. Also known as "Haiyan," it also affected Cebu and Bohol two weeks after the 7.2. magnitude Bohol earthquake on October 15, 2013. The MALAY ARCHIPELAGO is an island chain between mainland Indochina and Australia that includes the Philippines. The name was a 19th-century Euro concept that also called it "East Indies" and "Spices Archipelago". ABS-CBN is a Philippine commercial broadcast network. And on May 5, 2020, the company was issued a cease-and-desist order by the government after their network's franchise license renewal application was denied. As an effect, this halted their free-to-air (FTA) terrestrial broadcasting services (e.g., newscasting) in the Philippines, which included the remotest places in the Visayas and Mindanao regions. GERIATRIC MILLENNIAL is an oxymoron for a special micro-generation born in the early 1980s that are comfortable with both analog and digital forms of communication. It was first popularized by author and leadership expert Erica Dhawan through her article, "Why the Hybrid Workforce of the Future Depends on the 'Geriatric Millennial'" last April 22, 2021 on the Medium.com platform. According to UrbanDictionary.com, a geriatric millennial is on the cusp/brink (of social extinction), and are the oldest "breed" of millennial "out there," but still acts like a "true millennial". On the TikTok platform, everyone born after 1998 is now considered "old" by Gen Z content creators and influencers. NET WORTH is the value of all assets minus the total of all liabilities. In other words, it is what's owned minus what is owed. A positive net worth also indicates that one's assets outweigh one's liabilities, and generally means one is on the right track to building wealth. DESCRIPTION: Podcast Historias with @alpheccaperpetua • Presented/Hosted by Alphecca Perpetua • Arranged, Mixed, and Mastered by Alphecca Perpetua • Produced by Alphecca Perpetua & Brent Kohnan • Distributed by Studio Historias • about.studiohistorias.com • Cebu, Philippines 6000 • All Rights Reserved © 2022 DISCLAIMER: The assumptions, views, opinions, and insinuations made by the host and guests do not reflect those of the show, the management, and the companies affiliated. A few information in this podcast episode may contain errors or inaccuracies; we do not make warranty as to the correctness or reliability of the content. If you think you own the rights to any of the material used and wish for the material not be used, please contact Studio Historias via email at askstudiohistorias@gmail.com.
Sometimes you just need a little extra inspiration to remind you how to draw the right boundaries and make sure you relationship with work remains healthy. In this bonus episode, host Morra Aarons-Mele speaks with speaker, entrepreneur, and digital communications expert Erica Dhawan about the mistakes she's made along the way, and how she works everyday towards a mentally healthy career.
On this week's Tech Nation, it's all about changing behaviors now that that we interact online. Erica Dhawan talks about “Digital Body Language - How to Build Trust & Connection No Matter the Distance”. Then how to take an insight in science and enable it to become an actual product. Dr. Mark Allen, the co-founder and CEO of Elevian, tells us their experience and about selecting their first target: stroke.
On this week's Tech Nation, it's all about changing behaviors now that that we interact online. Erica Dhawan talks about “Digital Body Language - How to Build Trust & Connection No Matter the Distance”. Then how to take an insight in science and enable it to become an actual product. Dr. Mark Allen, the co-founder and CEO of Elevian, tells us their experience and about selecting their first target: stroke.
This week In the Arena: author of Digital Body Language, Erica Dhawan. Leah and Erica talk about rethinking communication (and how we care for each other) in this new hybrid age, and an astonishing statistic about how often we just misinterpret each other. Follow Erica on LinkedIn Follow Leah and In The Arena on LinkedIn
This week, Stephanie Markese and Ashley Jarocki of NextPath Career Partners talk with the awesome Erica Dhawan live at the Women's Conference of Florida. Erica is a Wall Street Journal Bestselling Author and Recognized Expert in leading and communicating in a hybrid world. When leaders want to break team silos, drive exponential growth and innovate […] The post Live Bold & Boss Up: Collaborating & Communicating In A Digital World With Erica Dhawan appeared first on Radio Influence.
This week, Stephanie Markese and Ashley Jarocki of NextPath Career Partners talk with the awesome Erica Dhawan live at the Women's Conference of Florida. Erica is a Wall Street Journal Bestselling Author and Recognized Expert in leading and communicating in a hybrid world. When leaders want to break team silos, drive exponential growth and innovate […] The post Live Bold & Boss Up: Collaborating & Communicating In A Digital World With Erica Dhawan appeared first on Radio Influence.
Could simply ignoring that after-hours email or Slack message from work be the best way to say “not right now?” Erica Dhawan, author of Digital Body Language, thinks so. This episode was first published March 8, 2022. Read Erica's story: https://www.nytimes.com/2022/02/21/opinion/culture/ghosting-work-digital-overload.html?partner=slack&smid=sl-share Today's episode was produced by Jon Ehrens, engineered by Paul Robert Mounsey and hosted by Adam Clark-Estes. Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts Learn more about your ad choices. Visit podcastchoices.com/adchoices
Re-establishing trust with a client who has voiced a concern is an important step toward repairing and retaining the relationship. In this episode, podcast host and business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” discuss ways that financial professionals can identify a client who may have a concern, mitigate the situation, and rebuild trust based on the history of the relationship and the service they provide.
In the modern era, there are a glut of ways for us to communicate with one another. In our professional lives, this can create an expectation that we are all always reachable. So as we try to create more room for our personal lives, could simply ignoring that email or Slack message from work be the best way to say “not right now?” Our guest, Erica Dhawan, author of Digital Body Language, thinks so. Read Erica's story: https://www.nytimes.com/2022/02/21/opinion/culture/ghosting-work-digital-overload.html?partner=slack&smid=sl-share Today's episode was produced by Jon Ehrens, engineered by Paul Robert Mounsey and hosted by Adam Clark-Estes. Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts Learn more about your ad choices. Visit podcastchoices.com/adchoices
Clients often turn to their financial professionals for advice on matters beyond their investments. By assisting clients through your experience and network connections, you can add greater value to the relationship and further your position as a partner to your clients. In this episode, podcast host and business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” discuss how financial professionals can take a more holistic approach to their service and build value with their clients.
This week, Andrew talks with Erica Dhawan, speaker and author of Digital Body Language. They dig into what digital body language is and how optimizing yours can help you land your next job and level up in your career. Follow Erica on LinkedIn or visit her website. Follow Andrew on LinkedIn and join the Get Hired community at https://lnkd.in/ghpodcast
The last two years have made us all experts in digital communications at work - or so we think. In fact, many of us are unwittingly upsetting colleagues, or even jinxing our own careers, by not practising good email etiquette and Zoom hygiene. In this episode Isabel talks to Erica Dhawan, who really is an expert on digital communication, about the common pitfalls and generational differences [be careful how you use those ‘thumbs up' emojis, everyone]. We relive some of the best/worst digital fails of the pandemic, including the Netflix staff sacked for dissing colleagues on a public Slack channel and the infamous case of the Texas attorney stuck in the Zoom kitten filter. Erica shares some of the strangest things she has to do as a workplace communication consultant - including teaching Gen Z staff how to get over their fear of voicemail and landlines. Isabel and Erica discuss practical things we can do to improve the way we talk to colleagues online. Including a definitive ruling on the vexed subject of whether or not it is rude to put a period on the end of texts, emails and DMs… Want to read more? Pilita Clark on email etiquette https://www.ft.com/content/3bb151b5-e785-4305-a1f0-6eb71a9dd327Tim Harford on making email work for you https://www.ft.com/content/e32ea720-be03-4264-95a2-21696e530e84Erica Dhawan's website https://ericadhawan.com/Erica's advice in Harvard Business Review https://hbr.org/2021/05/did-you-get-my-slack-email-textWe love to hear from you. What do you like (or not)? What topics should we tackle in 2022? Email the team at workingit@ft.com or Isabel directly at isabel.berwick@ft.com. Follow @isabelberwick on Twitter Subscribe to Working It wherever you get your podcasts - please listen, rate and subscribe!Presented by Isabel Berwick. Editorial direction from Renée Kaplan. Assistant producer is Persis Love. Sound design is by Breen Turner, with original music from Metaphor Music. Produced by Novel. See acast.com/privacy for privacy and opt-out information.
The percentage of investors willing to work remotely with a financial professional was about 50% in early 2020, but had reached over 60% by the same summer. Join our host, business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” as they offer best practices for how financial professionals can attract and engage clients interested in a virtual-first relationship.
Episode 53 - Building Good Habits in SalesI just came back from an exciting week at my company's One WorldStrides EDGE conference to kickoff 2022. Almost 700 employees attended from 5 countries – such an amazing and inspiring time. The word EDGE in the conference name stands for Education, Diversity, Growth, and Experiences which is the backbone of what we do in developing study abroad and educational travel experiences. This conference felt so good for my soul. Just the ability to see so many of our teammates in person, laughing and bonding together. We listened to a fabulous keynote address from Erica Dhawan on connectional intelligence, product showcases highlighting all of the divisions at WorldStrides, a conference hall with all of our ERG booths, we hopped on buses for an educational tour of DC (mimicking our middle and high school programs) and finished off the conference with an International Gala. We had food stations from all of the world and met Jufu – who is the new sponsor of our Gap year programs. All in all, a terrific time and so glad we were able to come together in person for this very special 2022 kickoff.Now that we're back from the conference, it made me think about good habits in sales that each of us needs to exemplify in order to be successful in 2022.The difference between an average salesperson and a good one is staggering. Average reps hit their quota – most of the time – while good ones don't just consistently hit, they have blow-out months and quarters. Good sales reps earn their prospects' admiration, loyalty, and referrals. They skillfully handle objections and preemptively surface concerns to make them disappear. A good salesperson has more to offer customers and prospects than an exciting pitch – they're enthusiastic individuals with resilience and they take the time to get to know their customers' needs, show empathy, and deal in a product in confidence. They also know how to handle rejection and learn from both their most successful deals and ones lost.A few of these characteristics include being delightful. A positive first impression is important in establishing a professional relationship. As a salesperson, you should have a well-put-together appearance and an inviting demeanor.Good salespeople are enthusiastic. They will put the work in even when it gets tough. Being motivated to get the job done shows that you are passionate. While friendliness is a good trait, you have to let your customers know you're prepared too. Customers want to make deals with salespeople who are dependable, fact-driven, and likely to ask questions and deliver the answers they're looking for. Salespeople also need to be resilient, attentive, and thorough. Sales numbers can vary from time to time, but that doesn't deter a good salesperson. Instead of getting discouraged, you'll rethink your game plan and get back to work. Salespeople understand that each customer has different needs. Actively listening to their pain points can help you create a deal they'll value. They are also an expert in what they're selling. Demonstrating that you're knowledgeable makes you more reputable in the eyes of customers. Let me know how you build good habits in sales - message me on LinkedIn
Optimizing your segmentation strategy to account for in-person and virtual preferences, personality types, and communication styles may help you build trust, increase personalization, and grow wallet share across your client base. In this episode, our host, business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” offer insights into how financial professionals can expand their segmentation strategy to efficiently address changing client expectations.
In this episode we discuss: What it means to extend and scale your leadership into digital and virtual spaces. This isn't about the technology -- it's about the relationships you can develop and deepen thanks to digital. Success in digital leadership comes from listening, sharing, and engaging in new ways. Erica Dhawan, the author of Digital Body Language, shares examples of these new ways of working, for example, that "reading carefully is the new listening, writing clearly is the new empathy." Sharing isn't about constantly posting on social media. Rather, it's about sharing the stories that only you can tell that will align people around common goals and objectives. Engage by asking questions that lead to deeper understanding. Additional Resources My website: charleneli.com This episode features Erica Dhawan, author of Digital Body Language. Learn more about Erica at ericadhawan.com and follower her on LinkedIn, Twitter, Instagram, and YouTube. Video: Watch my livestream interview with Erica Dhawan. Article: How effective is your digital body language? Let's find out... Want More? Subscribe to my weekly LinkedIn Newsletter Leading Disruption, which features a long-form article, usually related to my livestream early in the week. Tune in to my weekly Livestream, most Tuesdays at 9 am PT / 12 pm ET on LinkedIn, Facebook, Twitter, and YouTube. Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.
Many people think it's cool to be an entrepreneur--even marketers who reside within organizations. Yet few can define it. Entrepreneurship has even caught the eye of streaming platforms and television networks. In the United States, Shark Tank has launched countless multi-million dollar empires. Disney+ touts a show called Own the Room. Now that I have celebrated 21 years as an entrepreneur, I have grown to define it in an offbeat way: I believe that entrepreneurship is first and foremost a mindset. And based on the number of “learning moments” (aka mistakes) I have made within the past two decades, I can also say that being an entrepreneur deepened my self-awareness, creativity, and willingness to experiment across all areas of my life. That's why I also believe that entrepreneurship is a spiritual journey. I recently invited Alisa Cohn to the Life Stream to discuss this topic in detail. Alisa was named the Top Startup Coach in the World by Thinkers50, and has advised leaders from Etsy, Foursquare, and InVision. Her first book drops on October 26: From Startup to Grown-Up. (You can get the Kindle version now). Watch the LinkedIn Live replay now. Here's what we cover in this episode: ✔️ Entrepreneurs can peer over your shoulder to see a future that you don't see. Alisa has great advice for marketers to adopt the entrepreneur mindset. Plans and projects typically come with constraints – limited people, limited finances and limited time. Think about leveraging everything within constraints and achieving your goals in the shortest period of time. You'll be surprised at how resourceful you are! ✔️ An entrepreneur knows how to turn possibility into profit. That separates the dreamers from entrepreneurial marketers. Many people can see tons of options--but they get stuck and will not take action on any of them. Click here for the replay. ✔️ Want to build a new marketing superpower? Become a good writer. Be excellent at using email, by text, and by messaging apps. People don't pay enough attention and can, unfortunately, give the wrong impression. (Check out Erica Dhawan's best seller, Digital Body Language, for contemporary tips on writing effective e-messages). ✔️ Building your organic list is essential. Given the flurry of privacy concerns and algorithm changes on platforms such as LinkedIn, Facebook, and Instagram, nurturing your audience before they become customers is crucial. Now is the time to beef up your focus on ethically gathering first-party data, and fortifying your email list. ✔️ The first step of all selling is not to sell. Go back to the value of first providing content to your prospects that educate, inform and inspire. You will slowly but surely see the percentage of people buying from that strategy increase significantly. Click here for the replay. ------------------------------------------------------------- Copyright 2021, Lisa Nirell. All rights reserved.
This episode of The Relentless is all about how to be a good communicator in an evolving, digital world. Kristen Meinzer talks to three guests who have valuable insights and perspectives about communication dynamics, both on and offline: Erica Dhawan, communication expert and author of Digital Body Language and Get Big Things Done, and Michael and Matthew Atwood, co-owners of Atwood Management and hosts of the Realty Brothers podcast. Their conversations explore how we can translate listening skills and body language to the digital realm, and why good communication is key to developing lasting relationships built on trust. Guests Erica Dhawan: Communication expert, advisor author, and speaker Michael and Matthew Atwood: Co-owners of Atwood Management and CENTURY 21 Atwood, and hosts of the Realty Brothers podcast
In today's episode, we cover digital body language with Erica Dhawan. Erica studied human innovation and collaboration for over 15 years, shared her insights with over 200 audiences around the world, and wrote the new best-selling book, Digital Body Language: How to Build Trust and Connection, No Matter the Distance. Now that we are working remotely more than ever before, our digital body language is crucial to our success in the workplace, but what is digital body language, how is it different from physical body language, and what can you start doing today to stand out as a leader? What to Listen For What is digital body language? – 8:09 Should you be concerned about your background on a Zoom call? What should you be concerned about most when you're on a video call? How is digital body language different from the body language we use when face to face? How do you figure out what norms are acceptable in digital communication? – 13:44 What assumptions do we need to stop making when communicating digitally and how are those assumptions eroding at our ability to communicate effectively? What can we do to make sure we're not misreading messages and emails? What can we do to set clear expectations for digital communication? – 19:55 How do we collaborate competently in the digital age when so much time is wasted in unclear communication? What are the four anxiety provoking events in digital communication? – 22:52 What two questions should you ask yourself when you realize you're getting stressed out or anxious about a message or email someone sent you? What should you do if you feel like a team member or friend seems disinterested in a group conversation or Zoom call? How do Zoom calls limit the generation of new ideas? – 34:44 What can you do to foster team chemistry and help team members work together more effectively without team building activities? What three things can you do to maintain engagement over Zoom calls? – 40:00 What can you do to be more engaged in meetings if you are the only person on Zoom and everyone else is in a meeting room together? What are the best practices for onboarding digital new hires? How is our digital body language changing our physical body language? – 54:15 What ground rules can you incorporate today to set expectations for digital communication? The digital age has caused an interesting shift in the way we communicate. Our tone and facial expressions are no longer conveyed through words alone, but also in our digital body language. Our digital body language is conveyed through many things including what's behind you when you're on a Zoom call, whether you use Slack or email to send a message, and the “tone” of your text messages. Therefore, it's critical that we set clear expectations for digital communication to keep our teams on track and engaged as studies show up to 4 hours of productivity are lost per week due to unclear communication. A Word From Our Sponsors Share your vulnerabilities, victories, and questions in our 17,000-member private Facebook group at theartofcharm.com/challenge. This is a unique opportunity where everyone — both men and women — celebrate your accountability on the way to becoming the best version of yourself. Register today here! Resources from this Episode Erica Dhawan's website Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan The Digital Body Language Expert Course Check in with AJ and Johnny! AJ on Instagram Johnny on Instagram The Art of Charm on Instagram The Art of Charm on YouTube
Erica Dhawan wrote the article that sparked geriatric millennial debate, so she has joined Iliza to answer listener questions about contending with the digital landscape in the office and across generations.Get her new book, Digital Body Language: https://ericadhawan.com/books/
Tim Kachuriak is an entrepreneur, founder and Chief Innovation and Optimization Officer at NextAfter. He is a philanthropist and Board Member of many firms and today you can learn from Tim: Why despite the increase in Digital – Humans deal with Humans Measuring efficiency vs. impact Why marketing through values and mindset gets results Lead with generosity and by example Join our Tribe at https://leadership-hacker.com Music: " Upbeat Party " by Scott Holmes courtesy of the Free Music Archive FMA Transcript: Thanks to Jermaine Pinto at JRP Transcribing for being our Partner. Contact Jermaine via LinkedIn or via his site JRP Transcribing Services Find out more about Tim below: Tim on LinkedIn: https://www.linkedin.com/in/timkachuriak/ NextAfter Website: https://www.nextafter.com Tim on Twitter: https://twitter.com/DigitalDonor Full Transcript Below Steve Rush: Some call me Steve, dad, husband or friend. Others might call me boss, coach or mentor. Today you can call me The Leadership Hacker. Thanks for listening in. I really appreciate it. My job as the leadership hacker is to hack into the minds, experiences, habits and learning of great leaders, C-Suite executives, authors and development experts so that I can assist you developing your understanding and awareness of leadership. I am Steve Rush and I am your host today. I am the author of Leadership Cake. I am a transformation consultant and leadership coach. I cannot wait to start sharing all things leadership with you Tim Kachuriak is joining me on the show today. He's the founder and chief innovation and optimization officer of NextAfter. That's a research and consulting firm that works with businesses and nonprofits to help them grow their resource capacity. Before we get a chance to speak with Tim, it's The Leadership Hacker News. The Leadership Hacker News Steve Rush: People form an impression of you as soon as you enter the room and before you utter a single word. We've been working behind a screen for over a year now. So, what does our digital body language convey about us? The way we communicate or not in email, text, phone and chats, speaks volumes too. We better pay attention, 70% of communication in teams is done virtually. We send about 306 billion emails a day with the average person sending 30 emails a day. Our electronic communication is only expected to increase over time. And sadly, the tone of half of our digital communication is misinterpreted. As we prepare for the future of work, we need to be cognizant of what Erica Dhawan calls our digital body language, but it's not just at work where we're glued to our devices. We socialize more online than we do in person now, think about it. When was the last time you went anywhere without your phone? When was the last time your phone was off? In her new book, digital body language, Erica Dhawan outlines, four things we must do to improve our virtual communication. One, value visibility. Since we cannot offer a handshake or showed them a smile, we need to find other ways of being attentive and other ways that people know we're communicating with them and understand and appreciate what they're doing. Communicate carefully, number two. Miscommunication is often at the heart of most people's problems, being straightforward as possible in our words and expectations as well as our preferred mediums is absolutely critical. Collaborate confidently. How can we freely share ideas and trust others in our own team so that they can take calculated risks? Knowing that their trust, knowing we will trust their judgment and trust totally. Trust occurs when people tell the truth, keep to their word and deliver to their commitments. Trust can only happen after three other steps are completed. And when trust occurs, empowerment follows. So be thoughtful about your brevity, your T-H-X or thanks, your passive aggressiveness. That might be something like, pay my last email, which probably means. Did you really read what I said? Or for future reference, let me correct. Going forward, do not do this again, or can have an impact. So, the next time you're thinking about your digital body language, you're communicating, whether you believe you are or not, that's been The Leadership Hacker New. If you have any insights, information, please get in touch with us. Start of Podcast Steve Rush: Tim Kachuriak is our special guest on today's show. He's the founder and chief innovation and optimization officer at NextAfter. A fundraising lab and consulting firm, helping nonprofits with cutting edge research, Tim, welcome to The Leadership Hacker Podcast. Tim Kachuriak: Thank you so much for having me. Steve Rush: So, Tim, it's been a few months since we've spoken and the worlds evolved. We've become much more involved with digital and technology and research has been perhaps, you know, been taken to the next level where people have gained their curiosity and so on and so forth. And I'm really looking forward to getting into talk about what work you do and the work that you do with NextAfter. But before we do that, perhaps it'd be useful to our listeners. If you give them a little bit of a summary as to how you ended up doing what you're doing? Tim Kachuriak: Well sure. I mean, it was very much an indirect pathway into the world of working with nonprofits, but my background story, so I graduated from college right after the events of 9/11, which was a really challenging time for anybody that was trying to move into the job force, especially for somebody who wanted to break in the field of marketing and advertising. But fortunately, I worked at a country club all during high school and college. I'd like to joke. I had 432 aunts and uncles that were captains of industry. And so, I went to the president of the country club who happened to be the president of the second largest ad agency in Pittsburgh, where I grew up. I said, hey Joe, can I come meet with you? He said, sure, come on down. And I did my little dog and pony show and he was like, ugh, man, I'd love to hire you, but we just laid off 30 people yesterday, 9/11 has hit our agency hard, our industry harder and sorry, I just can't help you. And so, I spent the next six months just kind of wandering around, just trying to find somebody that would give me a shot. And I met a serial entrepreneur, actually at a golf outing. And he said, you know, why don't you do some things for some of my little businesses like I operate? I said, that sounds great. He says, you know, why don't you start a business? And I said, I don't know how to do that. He's like, I do. We've got an incubator in the second floor of our office building. I'll give you a desk, I'll introduce you to people. I'll be your partner. And the rest is up to you kid. So, I'm looking around and saying, man, what do I got to lose? I'm living in my parents' basement. I have zero overhead, no romantic interest at the time. And so, I started my first company, about six months out of college called Ambience Interactive. And you know, we grew into being kind of like a digital marketing boutique and linked up with a lot of the general market ad agencies. And they would outsource all their digital stuff to us, that was back in 2002 and they didn't have a lot of in-house capabilities to do that kind of work. And so, I did that for about five years and I loved what I was doing, but I wasn't really excited about, you know, the clients that we had and not that they were bad. It just, you know, we had a lot of legal clients and a lot of automotive dealerships and nothing wrong with car dealerships or lawyers, but just didn't really spin my wheels. And so, my church at the time was doing a capital campaign to raise money, to build a new building. And so, I volunteered our agency to do all the marketing materials for that campaign, that was the first time that I was doing digital marketing, but for a cause that I cared about and I thought that was pretty cool. And so, my next move, I decided I didn't want to operate this business anymore. I sold that and we sold our house, moved from Pittsburgh, Pennsylvania to Fort Lauderdale, Florida. Went to work for a nonprofit organization directly. I was there for a short period of time, maybe about 18 months. And that's when I discovered that there's basically advertising agencies that work exclusively with nonprofits and NGOs. And we happen to work with one based out of Dallas. They said, hey, look, why don't you come to Dallas? We've been doing direct mail for 30 years to help nonprofits raise money. We'd really like to break into this digital world and why don't you lead that for us? And so that was kind of an entrepreneurial journey where I moved to Dallas and helped them start this digital division. And quickly, we kind of grew to be the largest, most profitable division of the company. That agency then got acquired about two years later by another agency. And during that time, I really became obsessed with trying to figure out how do we optimize digital fundraising? I mean, I'd seen a lot of the stuff happening in the full profits space. With conversion rate optimization and decision science and behavioral economics, but nobody was talking about that stuff in the nonprofit space. And so that's what led me to start NextAfter, and really what we are today is a fundraising research lab, a consultancy and a training Institute. So, it's been quite a ride. Steve Rush: Wow. And also remember from when we first spoke, there's a bit of a sliding doors moment for you. Where you were almost going to go down the professional golfing route. Tim Kachuriak: That is true, yeah. So, I worked, as I mentioned, I worked at a country club during high school and college and for about, I guess it was a semester. I took off and I entered into professional golf training program. I thought I wanted to be a club pro, because I honestly, I just enjoyed being around the golf course. I liked the business of golf. And my boss was this crusty old golf pro, had been doing that for 35 years. He's like, look, man, you know, go back to school, go get your degree. And then you can come join a country club, you know, enjoy playing golf. He was like, I work seven days a week, key to key, seven to seven. He's like, it's a miserable life and I never get to play golf. So, I'm glad he said that to me. And I'm glad I chose a different path. Steve Rush: Awesome. And the one thing that struck me when we first spoke is this whole cause and purpose, it's really at the heart of what you do. And I know it's a big driver for you. So just tell us maybe, you know, what's the core focus of the work that you do now with NextAfter? Tim Kachuriak: Yeah, so we kind of discovered along the way that, you know, we're not a nonprofit organization ourself. We're very much a full-profit company, but we've discovered along the way that we are very much a cause-based organization and our cause is to decode what works in digital fundraising. To get into the hands of as many fundraisers as we possibly can so that we can achieve what we think is our cause, our vision, which is unleashing the most generous generation in the history of the world. So practically how we do that is, by doing three things. We do research, we do two types of research, both forensic research and applied research. With the forensic research looks like, we do deep data analysis. So, we're looking at large amounts of data across the nonprofit sector. And what we're looking for in the data is patterns that lead to opportunities to unlock greater digital fundraising performance. So hyper, hyper focus around digital. We believe like many, it's the future of fundraising, but it's still underdeveloped within most organizations in the space. The challenge we've run into though, is that the kind of data we're trying to analyze, that we most want to analyze either doesn't exist or it's not readily accessible. And that's because what we're most interested in is trying to experience the nonprofit, the NGO, the charity from the donor's point of view. So, we found the best way to get that perspective is by in fact, just becoming donors ourselves. And so, what we do is about four or five times a year, we'll launch one of these major mystery donor studies. As the name implies, we'll go out and subscribe to hundreds of different organizations at the same time. We'll monitor everything they send us. Every email, text message, voicemail, we've got boxes of direct mail, stacked to the ceiling. We analyze those pieces of correspondence and we wait for the organizations to invite us, to become a financial partner by making a gift. And when they do that, we go online to their website and we make a donation and then we continue to monitor how they communicate with us over time, and it's fascinating. I mean, what's always so interesting is how wildly varying the communication experiences from organization to organization. Steve Rush: I bet, yeah. Tim Kachuriak: And so, when we do these market studies, we uncover some pretty interesting findings. And so, then we go test it. So that's the second part of the research we do, which is applied research. Where we're using the web as not just a channel of communication, but as a living laboratory where we can run rigorous, scientific experiments to figure out what works and what doesn't work. And we've documented now about 2,800 different online fundraising experiences across a whole range of different types of nonprofits. And we're just starting to scratch the surface to figure out what works. And so, we take everything we learned in the lab and everything we'd learned from the market studies that we do. And we applied to the two other parts of our company. The second is the next after Institute, which is the training, the resourcing arm of NextAfter. And then finally the consultancy which is like basically we function as a digital agency for about, let's see, 35, 36 nonprofit organizations primarily across North America, although we've started to branch out. Steve Rush: What an awesome way to find out how things work by actually just immersing yourself in that end user experience, it's a neat idea. So, from your experience, Tim, then what sets people apart or what sets nonprofits apart from being Uber successful and gaining loads of donations to not? Tim Kachuriak: So, the secret, it's going to sound very simplistic, but it's actually quite profound. So, one of the metta findings from our research and from our primarily is that people give to people. They don't give to email machines, they don't give to websites, they don't give to direct mail campaigns, people give to people. And so, we found honestly, one of the simplest and most effective ways to actually improve your fundraising is by humanizing. It I'll give you a practical example. So, if you look at most nonprofit fundraising emails, they've got lots of HTML and graphics and images and buttons. And the problem is, when a potential donor sees that in their inbox, all they see is somebody trying to market to them. And we're constantly being pelted with all types of marketing messages every day. But if you actually scrape away that marketing veneer, get rid of the images, the graphics, the buttons, the text, and just actually write more of a text-based appeal. So, it looks like it's coming from one human to another human. We've run experiments like that with dozens of organizations and we've done in different countries, different languages. We find that it produces 300, 400% higher conversion rates to donor, when you send those types of emails. Steve Rush: That's a significant, isn't it? And that's the whole emotional connection, I guess. Tim Kachuriak: Exactly right. That's exactly right. Steve Rush: So, do you think we're more of a giving nation or giving society now than we were perhaps say 10 years ago? Tim Kachuriak: This past year with everything that's happened with COVID-19 has been just, I mean, it's been devastating, but it's also been so inspiring just to see how people have responded in generosity, especially online. So Blackbaud who's a big data provider and company in the nonprofit space globally. They just released their charitable giving report for 2020. And what they found is that digital fundraising actually increased this past year by 21%. Where digital as a channel actually represented 13% of total revenue. And that's the first time that it's ever crossed more than 10%. So that was really encouraging, inspiring to us. Obviously, that's the work we do every single day. So, it's kind of seems that the nonprofit space has gotten a much-needed shove into digital transformation, which I think is a good thing. Steve Rush: And do you think we'll see that continue beyond the pandemic? Do you think there's been literally a cultural shift or is it just that moment in time that kind of almost wartime spirit that's often been referred to in the past? Tim Kachuriak: Yeah. You know, what's interesting. People that have tracked giving and philanthropy over time. During times of like economic down, you know, downturn, and even just like these kinds of experiences, we tend to see a bump, but the trend line continues to go up into the right. The one thing that's actually kind of troubling is that over the last 50 years, since they've been tracking it, the total number of giving households has been going down, but the total amount given to nonprofits has been going up. Steve Rush: That's interesting. Tim Kachuriak: And I think what that suggests is, you know, kind of like some of the income disparity that we starting to see in our world today, that's part of it. And part of it's probably some other things that are probably a little bit too technical, but that's something that's interesting to monitor. Steve Rush: How as the pandemic really impacted on the nonprofit world, from your perspective, in terms of how they engage with its members and supporters. Are you seeing much more of a move towards the virtual philanthropy? I think you coined a phrase. Tim Kachuriak: Yeah. Everything started to shut down last March. There was all these data visualizations that were constantly being, you know, posted on the news and they're referring to like just how the disease was spreading. And I said, well, you know, we've got all this interesting data. What if we actually created a set of data visualizations to answer some of these questions that people were asking? And so, we did that. And one of the things we noticed is that email volume, so the percentage of emails that nonprofits were sending went up significantly during this time. Steve Rush: Right. Tim Kachuriak: And you think about it, it makes sense. Digital was the lifeline for many nonprofits. They weren't having their face-to-face events. They were not actually meeting with donors in person. And so digital became really, it became the primary channel by which they could engage with their supporters. And I think that's the biggest trend that we've seen is that nonprofits have had to figure out how to pivot during this time. They've had to figure out how to pivot in terms of how they relate to their donors, but they've also had to pivot in terms of how they actually fulfill their mission delivery. And there's been some really great examples of how organizations that have been, you know, progressive and really pioneering have taken advantage of that. Steve Rush: What would be your experience Tim, as to why nonprofits and charities, et cetera, were late adopters in the world of technology and digital in terms of their marketing approach? Tim Kachuriak: That's a great question. I think it's primarily because nonprofit industry in general is incredibly risk averse, right. Steve Rush: Right. Tim Kachuriak: And if you think about it, there's good reason for that, right. They're trying to steward these resources that have been given to them from their donors. And so, you know, there's this kind of mentality. Like I need to only do the guaranteed things that I know that are going to work. If I try something new and it doesn't work, that's a risk and it could end up hurting us as an organization. But I think what they fail to realize is that because the world is changing so fastly, right. So, aggressively that doing the same thing over and over again is actually more risky than trying something new, right? Because like, you're basically making the hypothesis that like the world is static. And, you know, the same thing I did 50 years ago is going to continue to work today and just not. So, I think the organizations that are starting to embrace that, that are finding ways to mitigate risks, but test new and different ways of approaching the market are the ones that are going to be the winner. Steve Rush: There's also some that I think in there, isn't there? Around the whole notion of what a nonprofit is. So often people get confused with it's a nonprofit, which means they don't want to make much money. We're actually, I know some incredibly, you know, very revenue generative organizations who are making tons of loads of money, but they're reinvesting in their infrastructure. And they're still, nonprofit. Tim Kachuriak: That's a great point, Steve. I don't know if you've ever seen Dan Pallotta TEDx Talks, but he talks about this at length. And you know, the issue he brings up is that we're measuring the wrong things. We're measuring efficiency, not impact. And a great example of this is like, let's say that we have two organizations, right? They both do the exact same thing, say it's, you know, trying to cure cancer. And one organization has a million-dollar annual budget and they have 99% efficiency, which means that 99 cents out of every dollar is going towards cancer research. And let's say we have another organization that's a hundred million dollar a year organization, and they have 50% efficiency, right. Meaning that 50 cents out of a dollar is actually going for research. The rest is being reinvested in actually trying to create greater awareness and get more people on board to support the work, which one's delivering greater impact. The one with $50 million worth of impact, or the one with $999,000 that is, you know, basically very efficient. So, it's just kind of like, you know, it's a challenging thing because I think we get kind of twisted up focus on the wrong things. Steve Rush: So how do you go about changing the mindset of donors using digital then? Tim Kachuriak: Well, I mean, part of its education. So, the opportunity presented with digital as a channel is that many donors, traditional donors have been acquired through direct mail, which means I'm going to go send a letter, you know, three to five pages or whatever, however long they are. And in that one instance, I have to move you from like, not even knowing who I am to caring about my organization and then giving gifts in that one instance, right. So, there's a lot of ways. I mean, you know, 1-2% response rate to a campaign like that is considered tremendous success. I look at that and say, well, that's like a 98%, you know, failure rate, you know. Steve Rush: Yeah, exactly right. Tim Kachuriak: So, with digital we can take baby steps, right? So, what I can do is, I can repurpose and reuse content that I have to create something that's interesting. Like maybe it's an eBook that actually helps the person to, you know, gradually learn about the cause. And now when somebody downloads that eBook, I have their email address. And then I can say, hey, did you read that? How about chapter nine? Wasn't that crazy? And then you can move them down his pathway that leads to giving more gradually, as opposed to having it be more of a direct response type of thing. So, content marketing, I think, is the huge value, add of taking advantage of digital versus other channels. Steve Rush: Yeah, I get that too. And I see that the way that I respond to marketing, you know, if I feel I'm being marketed too, I hate that, right. So, I just delete, delete, delete, but if somebody wants to share content to educate me, I'm in. Tim Kachuriak: That's right. That's right. Steve Rush: Yeah, so is there some science behind what makes people give? Tim Kachuriak: There's tremendous science, actually we're working closely with an organization based in the UK called the Institute for Sustainable Philanthropy and they have the world's first PhD in philanthropic psychology. And they're doing all kinds of really interesting pioneering work in the academic space, trying to explore some of these new theories of psychology applied to the science of giving. And what we've been trying to do is working with their team. Actually, we appointed the NextAfter fellow to do this specific task of actually translating some of their theoretic research into testable hypotheses, that we can go test online with our clients and our research partners. And it's been fascinating, and one of their central theses are, is that when you, you know, when you actually present a message to a donor and, you know, you make an appeal for them to give to your organization, there's different ways you can go about that. You can do certain things that maybe gets you the quick kit. It gets you the donation today, but it actually doesn't really do much to help the donor come to a place of higher wellbeing, right. Let me give you an example. So, you know, the hyper polarized world that we live in here, especially in the United States, I can go and create a fundraising message that leans into some of the politics of the day and gets people really frothing, mad, and angry. And I know that anger is a great leverage point to getting somebody to respond. Like they're so angry at what's happening in the world, that they're going to go give money to this organization so they can go and like, you know, try to change this thing, right. Well, that's great. And it works, but it doesn't actually do much to help the donor, you know, come to this place of, you know, higher sense of wellbeing, Steve Rush: Right. Tim Kachuriak: Whereas you can actually do things that actually maybe get less results today, but it actually makes the donor a better person and feel better. And ultimately, they become a more lifetime partner with the organization. The challenge with that, Steve is like, you know, nonprofits live hand to mouth, right? So, they live in this world of the annual budget. And they're constantly enslaved to like this direct response mindset that I put more dollar in, I got to get $5 out and they don't really think about the lifetime value or lifetime, you know, relationship with their donors. And so that's something that we're really trying to change. Steve Rush: It's really fascinating. And I guess the, yeah, I'm certainly not a neuroscientist, but there is something around the chemical reaction that happens when we give that kind of, that feeling of pleasure that comes from, you know, dopamine, serotonin, oxytocin, all of the happy chemicals get released. And that's part of this, isn't it? Tim Kachuriak: Very, very much so. I'm glad you mentioned that, like there's some really great research being conducted about how, you know, oxytocin, if we can elevate the oxytocin levels in our donors' brains, like they are much more generous. Paul Zak wrote a book about that, The Moral Molecule, and he does like different studies and one where he actually had two groups of individuals and he dosed one with oxytocin and the other one, they got a placebo and they were both given a certain sum of money and they can make a decision to keep all of it for themselves, or they could give it to a needy cause. And those who were actually dosed with oxytocin are 80% more generous. Steve Rush: Wow, that's fascinating. Tim Kachuriak: So, what my team is working on today is we're trying to figure out how to like, you know, get all of our donors high on oxytocin as much as we can. Steve Rush: Yeah, and it's exactly the same in the world of leadership, right? Tim Kachuriak: That's right. Steve Rush: Having interviewed hundreds of people through this podcast and the work I do. One of the things that always comes along with this whole thing of gratitude, being grateful. It's the same thing, but almost in reverse, it's been grateful for what's being done and what you can experience around you. And of course, oxytocin the love chemical, as it's often referred to. People feel that they're doing something that's worthwhile and it's raising people's emotions. They're more likely to do it as well, aren't they? Tim Kachuriak: Yes, that's right. Steve Rush: So, what would you say having worked alongside, the nonprofit world for such a long time, what would you see as the, maybe the parallels or the divergence that exists in the nonprofit world for the full profit world? Tim Kachuriak: Yeah, that's great. I've been thinking about that a lot recently. And one of the things that I think is interesting about working and marketing nonprofits is that we don't have a tangible product, right. So, you know, I don't have something that my donor is going to receive in most cases when they give a donation to my nonprofit organization. So, our marketing, you know, more like ideas and values and things like that. And I'm seeing more and more consumer brands that are, you know, shifting away from features benefits and all these things that were the traditional ways and leverage points to get people, to buy their products. And they're really moving more towards marketing of values and, you know, these different mindsets. And so, I see that there's actually probably going to be even more crossover in the future. And so perhaps some of the things that we're working on and decoding about why people give, will have some relevance for maybe some big consumer brands someday. Steve Rush: Yeah, absolutely right. And I think it's also very relevant now that most big consumer brands are more thoughtful about, they're giving back to society, giving back to communities that they work in, and perhaps that wasn't visible as much 10 or 20 years ago. Tim Kachuriak: That's right. That is right. Steve Rush: So, what's next for NextAfter? Tim Kachuriak: Well, one of the things that I mentioned is that we're trying to find ways to syndicate the research and some of the testing work that we're doing outside of the U.S. borders. So, you know, we primarily, as I mentioned, work in U.S. and Canada today, but we launched a major mystery donor study and partnership with Salesforce.org, and we basically replicated our online mystery donor study in nine different countries in four different languages, which required us to partner with I think five different agencies in different geographic markets to help us execute that. And that's been really interesting just to see the variance and how some of the things that we've learned here in the U.S. have relevance in other markets. And also, we learned a lot from other markets and things that we're actually now testing here in the U.S. so what I'm trying to do is figure out how do we basically like almost franchise the NextAfter model of like, you know, research, testing, and then training and each of these different markets. And so that's a big project that probably is the next three or four years going to be a big focus of mine. Steve Rush: How exciting. And also, I guess, finding out if there are perhaps different trends, and in fact, you might even have the data to support this. Are there communities, countries that are more philanthropic than others? Tim Kachuriak: Well, there's certainly is. There're lists that are published every year, and it depends on like how you actually define that. So, if it's like giving per capita, or if its total mountain giving, you know, there's different ways of measuring that, but yes, there is, there's some obvious, you know, target markets that we would be focusing on initially UK, Australia, South Korea and Germany, and kind of like Germany, Switzerland area. So yeah, there some markets that are pretty interesting. Steve Rush: Interesting. And some hope for us all in the fact that the countries that you've just stated as well are all relatively financially well-positioned. And therefore, it seems to me that there's already some philanthropy going on in those communities already. Tim Kachuriak: Oh, for sure. Steve Rush: And I'm pretty certain with your support. You will be able to unlock some more of that. Tim Kachuriak: Absolutely, yeah. Steve Rush: So, this is part of the show where we get to turn the tables a little bit, Tim. Get to hack into your leadership mind. So, you have not only been chief innovation and optimization officer. You've led a number of businesses along the way. So, I want to tap into your years of experience and try and distill them down into your top three leadership hacks if you could. Tim Kachuriak: Okay, great. Steve Rush: Go for it. What would your top three be? Tim Kachuriak: I'd say they probably all fall under a central theme, which is, air on the side of generosity. That's, one of our core values at NextAfter. So, this idea of Err on the side of generosity, the three ways that we've actually implemented that into our company, that I think I've have made some big differences. Number one, we practice what we preach, right? So, if we work in the nonprofit space and we want to inspire the most generous generation in the history of the world, we've got to lead by example. So, we give 10% of all of our profits back to nonprofit organizations. And the cool part about that is that when we give these gifts to these nonprofits, we also take everything that we learned through the process of making those gifts and turn them into more research. So, it kind of feeds our research engine. The second way we try to practice generosity on Err on side of generosity is with our employees. So, one thing we started from the very beginning and as we've added more and more staff, we just continue doing this as the free lunch program at NextAfter. Every single day, every single employee gets a free lunch provided by the company. And it's become such a great way to develop culture and build bonds among staff members because we've, you know, we've turned half of our office now into like this giant lunch room. And everybody sits down together and you sit down with somebody different every single day, but everybody takes a break and we sit down and we eat together. And you know, that does a couple of things. That gets people away from their desk for a few minutes to kind of take a breather, it gets them to talk to each other and relate. And then it also helps them, you know, be ready for the second half of the day by eating. But, you know, that's one way that we do that. Steve Rush: I love that. Yeah, great idea. Tim Kachuriak: We also do like a profit-sharing plan where we take half of our distributable profits. So, we put it into an employee profit share pool. So, half goes to the shareholders, the other half goes to the employees. And what's cool is there's no cap on that. So last year everybody got effectively a 24% bonus because of the profits of the company, we had a very profitable year last year. So that's another way that we're just trying to, you know, be generous with our staff. And then the last way is just by being generous with our industry. So, everything we do, all of our research, all of our testing, all of our trade secrets, we have open source, all of that. It all lives on our website. Anybody can access that. All 2,800 experiments have been posted there. There's no password required. You can just go log in and download everything. But we just feel very, very, very passionate about trying to be generous about the things that we're learning through our work with our clients and through our research. And there's a risk to that, right? Because obviously our competition gets access to all that stuff. But I think what I've found is that when we give away our best thing today, it puts positive pressure on the team to come up with something new tomorrow. Like it's positive innovation pressure when you give away your trade secrets today. So those are three ways that we try to Err on the side of generosity. Steve Rush: And generosity begets generosity, right? Tim Kachuriak: It does, obviously when we put all this stuff in the marketplace, we don't have to say that we're a thought leader. We demonstrate it every single day, right. And so, we have this endless supply of new potential clients that keep coming in and knocking on our door. So, we actually don't have a salesforce. And yet we have, you know, an endless supply of pipeline, you know, business. So that's a positive benefit. Steve Rush: Yes, amazing. Well done, love it. So, the next part of the show we call Hack to Attack. So, this is where we get to explore with you, something in your life at work that perhaps hasn't worked out well. But as a result of the experience, you've turned that into a positive in what you do, what would be your Hack to Attack? Tim Kachuriak: I guess I'd have to describe it as insecurity as a competitive advantage. Steve Rush: Oh, Interesting. Tim Kachuriak: So, yeah. Steve Rush: Yeah. Tim Kachuriak: And this, I learned with my first experience starting a business. So, you know, try to picture this. I'm six months out of college. I've never had a job at anywhere. I've never worked anywhere. And now I find myself in this position of being an entrepreneur and I have to go try to get clients. And I'm like the smooth faced kid that, you know, doesn't know anything. And I was incredibly insecure and I think everybody is, right. You call it like an imposter syndrome or whatever it is, but we all have this insecurity that we kind of, you know, try to put a mask over it. I guess I learned through that early experience, I've continued through my career. It's like just lean into it. So great, if you feel insecure that causes you to over-prepare and to overwork and to actually exceed the bar every single chance you get, because you don't know where the bar is, right. And so, I've found that to be incredibly helpful especially in the kind of business of serving clients is just, okay. I feel incredibly insecure. I don't know what's going to work. Honestly, that's what led us to getting deep into this world of testing and experimentation is because as a consultant, everybody looks at you, like you have all the answers and deep down inside, I know I don't, right. But when I discovered testing, I realized that I might not know the answers. I know my client doesn't know that's why they've hired me, but we can together go find them by allowing the customers, the donors to teach us what works and what doesn't. So that would be, I guess my Hack to Attack. Steve Rush: Brilliant, I have this philosophy as well of I've never failed at anything, but I have definitely screwed up and learned along the way. And you often hear people say, well, fake it till you make it. But I think that comes with some high risk. I have a philosophy called mistake it until you make it. And that way, you know, you're always in that mindset of being able to learn. Tim Kachuriak: Exactly. Steve Rush: So, the last thing we'd like to do is take you on a bit of time travel. You get to bump into Tim at 21 and give him some words of wisdom. What would your advice to Tim be? Tim Kachuriak: Oh man, I guess I would say be present. I think especially today in the world that we live in where, you know, everybody's constantly like multitasking. I think I've found the hard way that being present is one of the most effective ways to deliver value to whoever's in front of you at the time, right. So, I discovered this probably not until my senior year of college. I always struggled because, you know, I had the typical client college experience where I didn't really care much about the schooling. I just cared more about like the party scene. And so, I would, you know, miss classes or cut classes and I just wasn't there, right. And then as I entered into my senior year, I was like, man, I need to try to figure out a different plan because this is not working out for me. And so, I actually stopped buying books and I just went and I'd sit in the front row and I would just be present in every class meeting, I take notes and I would listen and I would engage with the teacher. And like all of a sudden, like everything turned around for me. I went from, you know, maybe a C student to like getting straight A's and it was just this idea of being present. I was like, wow, that worked. And, so I've taken that now into my work. And you know, that's one of my biggest pet peeves is, you know, we'd be sitting in a leadership meeting or something with my leadership team and everybody is so busy and they're like, multitasking. I'm like, look, let's be present and focus on what we have right here in front of us. Because if we can't take care of this, then all the rest doesn't really matter. So, I'd say that I would try to instill that even earlier, but make as many mistakes as I did Steve Rush: The power of now. It's one of those things that I think when you get it, it's a life changer for you, isn't it? But we are surrounded by distractions and the lure of something else. And actually, just be in that moment, be present and the world will be a grand place for you, I'm sure. Tim Kachuriak: That's right. That's right. Steve Rush: If folks want to find out a little bit more about the work that you do with NextAfter Tim and they wanted to maybe have a look at some of the research papers and some of the great work you're doing, where's the best place we can send them? Tim Kachuriak: Yeah, the best place would be our website, nextafter.com, N-E-X-T-A-F-T-E R.com. Steve Rush: Perfect. We'll make sure that the links in the show notes and also, I know you're quite a prolific user of LinkedIn and you share lots of stories there. So, we'll make sure your LinkedIn profiles on our show notes as well. And we'll keep our folk connected with you beyond today. Tim Kachuriak: Wonderful, thank you so much for having me. I enjoyed it. Steve Rush: I think you're doing some grand work with NextAfter. It's great to see the energy, the passion you have to unlock the power of giving. And I just wanted to say thank you for giving your time to The Leadership Hacker Podcast today. Tim Kachuriak: My pleasure. Thank you. Steve Rush: Thanks Tim Closing Steve Rush: I genuinely want to say heartfelt thanks for taking time out of your day to listen in too. We do this in the service of helping others, and spreading the word of leadership. Without you listening in, there would be no show. So please subscribe now if you have not done so already. Share this podcast with your communities, network, and help us develop a community and a tribe of leadership hackers. Finally, if you would like me to work with your senior team, your leadership community, keynote an event, or you would like to sponsor an episode. Please connect with us, by our social media. And you can do that by following and liking our pages on Twitter and Facebook our handler there @leadershiphacker. Instagram you can find us there @the_leadership_hacker and at YouTube, we are just Leadership Hacker, so that is me signing off. I am Steve Rush and I have been the leadership hacker.
Are Geriatric Millennials the heroes the world needs? Geriatric millennials are generally people born in the early 1980s and they make up some of the world's leading CEOs including Facebook's Mark Zuckerberg. Often defined as “weathered internet veterans” they can still keep up with the latest tech trends while holding onto traditional communication skills. Todays guest Erica Dhawan explains that by having a foot in both worlds, geriatric millennials are becoming the “linchpins of changing workplaces. On todays episode we find out more about the geriatric millennial, and why they need this particular title. TODAY'S HEADLINES Melbourne outbreak spreads to aged care Morrison meeting with Ardern in NZ Israel parties closer to ousting Netanyahu Capitol protestors say they were duped into riot Tennis star Osaka faces tournament ban over press snub Follow The Briefing Instagram: @thebriefingpodcast Facebook: TheBriefingNewsAU Twitter: @TheBriefingAU YouTube: http://bit.ly/TheBriefingSUBSCRIBE See omnystudio.com/listener for privacy information.
On this week's Tech Nation, it's all about changing behaviors now that that we interact online. Erica Dhawan talks about “Digital Body Language – How to Build Trust & Connection No Matter the Distance”. Then how to take an insight in science and enable it to become an actual product. Dr. Mark Allen, the co-founder and CEO of Elevian, tells us their experience and about selecting their first target: stroke.
It took a week for them to reply to your email. Your colleague has their camera turned off during a Zoom call. What does it all mean?
Leadership expert Erica Dhawan helps decode the new cues and signals that make up digital body language. — YOU'LL LEARN — 1) The new cues and signals to look out for2) Rules for emojis in emails3) The Zoom rule to keep everyone engagedSubscribe or visit AwesomeAtYourJob.com/ep666 for clickable versions of the links below. — ABOUT ERICA — Erica Dhawan is a globally recognized leadership expert and keynote speaker helping organizations and leaders innovate faster and further, together. Erica has spoken, worldwide, to organizations and enterprises that range from the World Economic Forum to U.S. and global Fortune 500 companies, associations, sports teams, and government institutions. Named as one of the top management professionals around the world by Global Gurus, she is the founder and CEO of Cotential – a company that has helped leaders and teams leverage twenty-first-century collaboration skills globally. Her writing has appeared in dozens of publications, including Fast Company and Harvard Business Review. She has an MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from The Wharton School. • Book: Digital Body Language: How to Build Trust and Connection, No Matter the Distance • Quiz: EricaDhawan.com/digitalbodylanguage • Website: EricaDhawan.com — RESOURCES MENTIONED IN THE SHOW — • App: Calm • Book: Choose Yourself by James Altucher • Product: Nuun tablet — THANK YOU SPONSORS! — • Creatives on Call. Access 15,000 brilliant marketing and creative professionals at CreativesOnCall.com/AWESOME.• LinkedIn Jobs. Post your first job for free at linkedin.com/awesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.