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Have you ever unraveled over a one word email? Or spiraled because someone "saw" your message but didn't respond? Katherine dives into the invisible signals shaping today's workplace: digital body language. Inspired by Erica Dhawan's work and Katherine's real world leadership experience, this conversation explores how response time, punctuation, brevity, silence, and even channel choice are constantly communicating on your behalf. In a world where 70% of communication is virtual, leaders are sending signals about trust, respect, urgency, and inclusion whether they mean to or not. If leadership is relational, then digital communication cannot be transactional. Katherine unpacks practical shifts people-first leaders can make immediately to reduce anxiety, build clarity, and strengthen connection. Because the impact you make through a screen is still very real and it is shaping your culture every single day. Additional Resources: Read "Digital Body Language" by Erica Dhawan Connect with Katherine Coble on LinkedIn Learn more about Borshoff Watch Gut + Science (and more) on YouTube! Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Response time communicates priority, trust, and respect. Brevity without warmth creates digital anxiety. Channel choice signals leadership intention. Clarity in writing is modern workplace empathy. Silence always sends a message.
On this week's Tech Nation, Moira speaks with Marine biologist Dr Drew Harvell about her new book, "The Ocean's Menagerie: How Earth's Strangest Creatures Reshape the Rules of Life." Then, Sameer Sabir, CEO of Brixton Biosciences, explains their new injectable cold therapy in trials for knee pain. And, Erica Dhawan returns to explore the impact of tone in digital communication and why it often goes unnoticed.
On this week's Tech Nation, Moira speaks withDr. Neil Shubin, University of Chicago professor and author of, “Ends of the Earth”, about his experience exploring the Arctic and Antarctic in search of life, the cosmos, and our future. Then, Dr. Daniel Kraft, Tech Nation Health Chief Correspondent introduces us to the discovery of new “dark” proteins that could change biotech. And, Erica Dhawan, talks about how to convey respect and avoid disrespect in a digital world.BTN Title: Dark Proteins?Dr. Daniel Kraft, Tech Nation Health Chief Correspondent, introduces us to the discovery of new “dark” proteins that could change biotech.
If you're looking for some best practices around communicating in today's digital, virtual environments, this episode is for you. Today, we listen in on a conversation between David Ashcraft and digital body language expert Erica Dhawan. Together they explore how communication has changed, particularly over the past 5 years, and what leaders can do right now to communicate effectively with their teams to maximize collaboration and effectiveness.
I find that when we communicate with others, in any way, we are either helping or hurting our relationship with them. Yet every day, more and more of our communication is digital. I cut my relationship teeth as a kid on Dale Carnegie's book, “How To Win Friends and Influence People.” But this assumed we were face to face. How do we win friends and influence people from a digital perspective? A few years ago I sat down with an expert, Erica Dhawan. She wrote a book titled, Digital Body Language: How to Build Trust and Connection, No Matter the Distance. Erica says if you look at the next text, email, or DM as simply a method to deliver a message and not as a human interaction, you are missing it. If you think your all-caps or exclamation points or brevity or emojis are sufficient, you're about to be schooled. Ultimately it comes down to this, continue doing it as you have, or realize there is a far greater opportunity for your work and life success if you listen in and hear how you can make some key adjustments and use every text, email, or zoom to solidify and enhance your relationships and significantly increase your relational success. Sign up for your $1/month trial period at shopify.com/kevin Go to shipstation.com and use code KEVIN to start your free trial. Learn more about your ad choices. Visit megaphone.fm/adchoices
On this week's Tech Nation, Moira speaks with Marine biologist Dr. Drew Harvell about her new book, "The Ocean's Menagerie: How Earth's Strangest Creatures Reshape the Rules of Life." Then, Sameer Sabir, CEO of Brixton Biosciences, explains their new injectable cold therapy in trials for knee pain. And, Erica Dhawan returns to explore the impact of tone in digital communication and why it often goes unnoticed.
On this week's Tech Nation, Moira speaks with Marine biologist Dr. Drew Harvell about her new book, "The Ocean's Menagerie: How Earth's Strangest Creatures Reshape the Rules of Life." Then, Sameer Sabir, CEO of Brixton Biosciences, explains their new injectable cold therapy in trials for knee pain. And, Erica Dhawan returns to explore the impact of tone in digital communication and why it often goes unnoticed.
In this episode, tips on how to manage your text messages, from dealing with chaotic group chats to getting an unresponsive friend to message you back. Erica Dhawan, author of Digital Body Language: How to Build Trust and Connection No Matter the Distance, explains how to apply the basic rules of etiquette to everyday texting conundrums.Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy
When the world stopped getting its stuff, why did supply chain suddenly matter? In this episode, Peter Winick speaks with Kerim Kfuri, global entrepreneur, author of "Supply Chain Ups and Downs," and CEO of Atlas Network. Kerim reveals why he stepped into thought leadership—especially when his industry became the center of public attention overnight. Kerim discusses how the COVID-19 pandemic exposed significant gaps and misunderstandings about supply chain processes. He shares insights into why investing in thought leadership provided not just visibility but also credibility, distinguishing his company from competitors who focused solely on price. Learn how Kerim leveraged his expertise to educate and inform, turning a complicated topic into accessible knowledge. He explains how thought leadership helped him open doors, win larger clients, and attract top talent. Kerim also shares practical advice for businesses aiming to use thought leadership strategically, emphasizing patience, clear metrics, and the power of investing in yourself and your business. Are you ready to turn your expertise into your greatest competitive advantage? Three Key Takeaways: • Thought leadership is a powerful differentiator. It helps smaller companies compete against larger players by showcasing unique expertise and credibility. • Education builds trust. By making complex topics like supply chain more understandable, you position yourself as a go-to authority in your field. • ROI takes time. Thought leadership isn't a quick win—it's a long-term investment that pays off through visibility, client acquisition, and talent attraction. If you found Kerim Kfuri's insights on leveraging thought leadership to elevate brand credibility and attract top clients compelling, you'll appreciate Episode 23 of the Leveraging Thought Leadership podcast, featuring Erica Dhawan. Erica, a leading authority on 21st-century collaboration and CEO of Cotential, discusses model building, content development, and business growth. She shares how she developed assessment tools with a data-driven mindset and translated that data into targeted sales strategies. Both episodes highlight the transformative power of thought leadership in distinguishing a brand and driving business success
On this week's Tech Nation, Moira speaks with Dr. Neil Shubin, University of Chicago professor and author of, “Ends of the Earth” about exploring the Arctic and Antarctic in search of life, the cosmos, and our future. Then, Dr. Daniel Kraft, Tech Nation Health Chief Correspondent introduces us to the discovery of new “dark” proteins that could change biotech. And, Erica Dhawan, talks about her book, “Digital Body Language” about how to convey respect and avoid disrespect in a digital world.
On this week's Tech Nation, Moira speaks with Dr. Neil Shubin, University of Chicago professor and author of, “Ends of the Earth” about exploring the Arctic and Antarctic in search of life, the cosmos, and our future. Then, Dr. Daniel Kraft, Tech Nation Health Chief Correspondent introduces us to the discovery of new “dark” proteins that could change biotech. And, Erica Dhawan, talks about her book, “Digital Body Language” about how to convey respect and avoid disrespect in a digital world.
235.Bölümde Güzel konuşma ve Diksiyon Eğitmeni Aylin Ketenci konuğum oldu. E-ticarette başarılı olmak yalnızca doğru ürünü sunmakla değil, doğru kelimelerle hikayenizi anlatmakla da mümkün. Çünkü müşteriler yalnızca ürün değil, bir duygu, bir hikaye ve bir güven satın alır. Bu bölümde, kelimelerin e-ticaret üzerindeki etkisini konuşuyoruz. (00:00) – Açılış (02:50) – Aylin Ketenci'yi tanıyoruz. (08:16) - Kelimelerin gücü üzerine düşünürsek, iletişimde kullandığımız kelimelerin seçiminin ve etkisinin sonuçları hakkında neler söylemek istersiniz? Özellikle duygusal bağ kurma ve ikna etme süreçlerindeki rolünü nasıl tanımlarsınız? (12:00) - E-ticaret ortamında markamızın fark edilmesi ve hedef kitlemizle etkili iletişim kurabilmek için kelimelerin gücünden nasıl faydalanabiliriz? (19:30) - Kelimelere olan hakimiyetimizi nasıl artırabiliriz? (24:00) - Günümüz dünyasında kısa kesme kültürünü nasıl önleyebiliriz? (28:00) - Bu konularla ilgili daha fazla bilgi edinmek isteyen dinleyicilerimiz için, önerebileceğiniz kitaplar veya filmler var mı? (33:17) - Patreon destekçileri ve kapanış E-ticarette kullanılan dilin ve kelimelerin müşteri etkileşimi ve marka algısı üzerindeki etkileri şu şekilde sıralanabilir: ✔Net, şeffaf, anlaşılır bir dil, markamızın güvenilirliğini artırır. ✔Sıcak, samimi, içten kelimeler, marka sadakatini güçlendirir. ✔Hikâye anlatımı, metaforlar ve samimi bir dil kullanmak, dinleyicinin dikkatini çekebilir ve onları harekete geçirerek müşterilerin kararlarını olumlu etkiler. ✔Hedef kitleye uygun dil kullanımı, istenilen kitlelere ulaşmamızı sağlar. ✔Özgün bir dil, markamızı rakiplerinden ayırır. ✔Basit dil, bilginin daha hızlı anlaşılmasını sağlıyor. ✔Anahtar kelimelerin etkili kullanımı, organik trafiği artırır. ✔Yaratıcı dil, pazarlama kampanyalarının etkisini artırır. ✔Anlamlı ve ilgi çekici içerikler, markamızın görünürlüğünü güçlendirir. ✔Özenli dil, müşteri memnuniyetini artırır. Öneriler: ✔Engin Geçtan, İnsan Olmak ✔Human (Belgesel) ✔Edip Cansever, Bütün Şiirleri ✔Erica Dhawan, Dijital Beden Dili ✔Sözcükler ve Resimler (Film) ✔Kelime Müzesi Aylin Ketenci - https://www.linkedin.com/in/aylinketenci/ Sosyal Medya takibi yaptın mı? Twitter - https://twitter.com/dunyatrendleri Instagram - https://www.instagram.com/dunya.trendleri/ Linkedin - https://www.linkedin.com/company/dunyatrendleri/ Youtube - https://www.youtube.com/c/aykutbalcitv Goodreads - https://www.goodreads.com/user/show/28342227-aykut-balc aykut@dunyatrendleri.com Learn more about your ad choices. Visit megaphone.fm/adchoices
Erica Dhawan grew up as a shy, introverted girl in Pennsylvania, speaking Hindi at home. In this episode, she discusses “digital body language,” the new form of non-verbal communication in our digital world, which still makes up 70% of how we interact. Erica explains that body language has transformed into cues and signals in digital communications. In her book, she dives into these modern signals and their impact. She also points out that people interpret digital body language differently, just like introverts and extroverts, highlighting two groups: digital natives and digital adapters. Erica's toolkit, available at hybridtoolkit.com, provides best practices for improving communication in a hybrid work environment, including tips for meeting culture and digital communication.
In this Inspiration Loves Company episode, we welcome go-to thought leader on collaboration and passionate communication junkie, Erica Dhawan, to explore her bestselling book, Digital Body Language. Erica shares her cutting-edge research with engaging storytelling about how when you're working online: reading carefully is the new listening; writing clearly is the new empathy; and a phone or video call is worth a thousand emails. You'll learn strategies to turn your daily misunderstandings into communication that fosters connection, trust, and clarity in our ever-changing world. Thank you to the law firm of Thompson Hine for sponsoring this episode of Inspiration Loves Company.
Accounting can be one of the hardest functions to align the skills and experience of your team with the needs of your business. Lisa Sherman, a certified public accountant and a principal with public accounting firm Doeren Mayhew, leads her firm's virtual and outsourced accounting services team.On this edition of The Clarity Advisors Show, Lisa tells host Ken Trupke how she uses teams of two to three people to fully support her clients' accounting and finance needs.Timestamps(01:07): About Doeren Mayhew.(03:30): Branding as Wayfinder.(04:05): Doeren Mayhew's niche.(06:35): Lisa's team at Doeren Mayhew.(07:30): Lisa's background.(10:19): Tips for growing a team.(13:00): Socializing topics.(16:08): Success stories.(20:32): Attracting talent(25:00): Retaining talent.(34:45): Connecting with Lisa. Episode Quotes“We touch a little bit of everything across the board, but I think what really makes us unique is our team. We come in as a team approach – two to three people depending on the level of engagement.”“We come in on a remote basis and fractional, so you're not hiring us. That way you can get a whole team of people – a whole department – at a fractional cost and a fractional amount of time."“If you want change, you don't come into a meeting and say, ‘hey, we're going to change.' You come into the meeting with little bits of pieces of information over a period of time and you socialize those topics."Recommended Reading and Listening“Power Questions” by Andrew Sobel and Jerold Panas.“Digital Body Language,” by Erica Dhawan. Connect with Lisa ShermanEmail: lsherman@doeren.comLisa Sherman on LinkedIn
Today's guest describes us all as immigrants to the new world of work. With a workforce that spans at least 4 generations, she believes that many of us need to learn a new way of communicating in order to adapt to a hybrid workplace. Erica Dhawan is a speaker, researcher and the author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance. In this episode, she told me the subject line of an email is the new eye contact and a follow up or recap email is the firm handshake of the previous era. At Metlife, we are committed to diversity, equity and inclusion and we believe making a difference in the lives of our customers, community, and the world around us is #AllTogetherPossible. Learn more and join us at MetLife.com.
Charles Duhigg: Supercommunicators Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker and other publications, and is host emeritus of the Slate podcast How To! He's the author of Supercommunicators: How to Unlock the Secret Language of Connection*. We all know that we can't lead if we don't connect. The best leaders not do this well, but they do it consistently with all kinds of people. In this conversation, Charles and I discuss what we can learn from the best communicators to get better ourselves. Key Points Neural entrainment is when we click with someone and can finish each other's sentences (and even our biological responses align). Supercommunicators trigger this consistently across many kinds of relationships. Supercommunicators aren't always loudest or leading the conversation, but they ask more questions and adapt better in the moment. Make emotional replies easier for others. Instead of, “Do you have any hobbies?” ask, “If you could learn anything, what would it be?” Reciprocation of emotion is key for people to connect well. When another party is sharing something joyful, that's an opportunity to share yourself. When something is more contentious, loop for understanding by (1) asking a deeper question, (2) repeating back in your own words, and (3) asking if you got it right. Resources Mentioned Supercommunicators: How to Unlock the Secret Language of Connection* by Charles Duhigg Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Where You May Be Provoking Anxiety, with Erica Dhawan (episode 528) The Way to Get People Talking, with Andrew Warner (episode 560) How to Help Others Be Seen and Heard, with Scott Shigeoka (episode 654) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
Setting new years resolutions can feel overwhelming and unsustainable so here are some simple ways to create more overall joy and contentment in your life. If you want to see these in blog format, read them all here! We touch on:
Have you fallen for any of these myths about digital body language? Myth #1: Words are the only form of communication in the digital workplace. Myth #2: Digital body language doesn't matter as long as the message is clear. Myth #3: Understanding digital body language is only relevant for remote teams. In this episode of Positive University, our guest Erica Dhawan will debunk these myths and reveal the truth about the significance of digital body language in enhancing communication skills for leaders and managers in the digital workplace. Erica Dhawan is a renowned speaker, best-selling author, and expert on innovation and collaboration in the digital workplace. With her book, "Digital Body Language: How to Build Trust and Connection, No Matter the Distance." Erica has revolutionized the way we think about communication in the digital age. She understands that traditional nonverbal cues have been replaced by a new set of signals and cues, and she helps leaders and managers navigate this new terrain. Through her research and coaching, Erica has discovered the power of digital body language in building trust and connection. By understanding and adapting to these cues, leaders can enhance their communication skills and foster engagement within their teams. Erica's insights and practical advice provide a roadmap for success in the digital workplace, empowering leaders to create meaningful connections and drive positive change. Join Jon Gordon as he dives into the world of digital body language with Erica Dhawan on this episode of Positive University.
Lawrence and Alainta discuss the evolution and financial progression of being older. Becoming true geriatric millennials who are over 30 but not quite 50. The game is definitely changing. What's a Geriatric Millennial?Geriatric millennials are a micro-generation of people born between 1980 and 1985. The term was popularized in a viral Medium article titled "Why the Hybrid Workforce of the Future Depends on the 'Geriatric Millennial'". The term was coined by author and teamwork expert Erica Dhawan, who described geriatric millennials as those born between 1980 and 1985. Dhawan believes that being skilled in both digital and personal forms of communication enables geriatric millennials to serve in a hybrid role in the workplace.Geriatric millennials are comfortable with both analog and digital forms of communication. They were the first generation to grow up with technology like a PC in their homes. They are neither ignorant of technology nor so engrossed in it that a voicemail inspires fear. However, many in the cohort are bristling at the moniker.Here are the 25 signs that you are a Geriatric millennial. What's a Financial Griot Anyways?The Financial Griot is a play on two words (Finance + Griot) that hold significance in closing the wealth gap while embracing our differences. We tell the stories that others don't. Stories about growth, opportunity, and embracing changes. Beyond that, we talk about Finances. Specifically, how to become Financially literate, incorporate actionable steps, and ultimately build generational wealth.Can you imagine being a Millionaire in 20 years or less? Yeah, it's possible. 80% of millionaires are the first generation. That means they didn't come from wealth. We teach you how. Join a community of subscribers who welcome a fresh take on money.So there you have it, The Financial Griot, or TFG for short. The hosts were able to amass over $2 Million in wealth in about eight years and are on track to retire early. We will gladly share the secrets if you want them since the opportunity is abundant and Win-Win. Connect with the TFG crew on Instagram: Alainta Alcin - Blogger, Travel and Money Enthusiast @alainta_alcinLawrence Delva-Gonzalez, Financial Foodie and Travel Blogger @theneighboorhoodfiinanceguyLovely Merdelus - Entrepreneur and Small Business Growth Specialist @lovelymerdelus
Get ready to revolutionize the way you navigate the digital communication landscape in your workplace. We promise you an insightful conversation about the power of clear language, the underestimated value of punctuation, and yes, even the strategic use of emojis in our digital interactions. We also address the common pitfalls of relying solely on text-based communication, providing you with four actionable tips for fostering better digital connection.Ever wondered about the silent language of digital communication? We've got you covered, as we discuss the intriguing concept of digital body language, drawing from Erica Dhawan's thought-provoking book 'Digital Body Language'. We dive into the wisdom shared by Brené Brown in 'Atlas of the Heart', emphasizing the need for intentionality in online interactions. The energy exchanged when people feel seen and valued, the dangers of digital disconnect - we address it all. And as we draw this enriching conversation to a close, we leave you with a powerful reminder to always trust and believe in the Lord. Trust us, you won't want to miss this!Laughter, Love, and Blessings,HeatherResources and links mentioned in this episode:Continue the conversation on SubstackDigital Body Language - Erica DhawanAtlas of the Heart - Brene Brown Ph.D.Support the show
Ever wondered how you can bring more gratitude into your workplace? As we wrap up our enlightening mini-series on words for the workplace, we shed light on the importance and methods of expressing appreciation to colleagues. From casual verbal acknowledgments to more formal accolades, we discuss how these actions can make people feel valued and included. This isn't simply about saying thank you - it's about fostering an environment of respect and understanding.Drawing upon insights from Brené Brown and Erica Dhawan's book "Digital Body Language", we delve into the vital role respect plays in the digital workspace. We discuss how attention to detail in emails and honoring people's time and schedules can contribute to this respect. Trust us, it's the small acts of kindness that can make a big difference. So, join us as we conclude our mini-series, and continue our journey towards a more empathetic and understanding professional environment.Laughter, Love, and Blessings,HeatherResources and links mentioned in this episode:Digital Body Language - Erica DhawanAtlas of the Heart - Brene Brown Ph.D.Support the show
Welcome back to — View From the Roof, formerly The Get the F*ck Off Podcast.I'm doing what we know in the restaurant industry as a “soft open,” which is usually soft for everyone but the employees. It's my first episode back in a while on this beautiful Media Monday, and it is here to let you know it's still me! I'm STILL Andee Scarantino and I'm still going to be talking about things to help you get the fuck off that shit that doesn't serve you anymore.And, we're also going to be going deeper.View From the Roof and my new Substack (please subscribe) of the same name came from my Human Design. I am what's known as a 6/2 profile. The 6/2 lives their first 30 years as an experimenter, and then they go “on the roof” for the next 20 to lick their wounds and observe life from a heightened perspective.Since I have been deepening my work (exploring consciousness and going back to my sociological roots,) I thought Get the F*ck Off was just not BIG ENOUGH for all the stuff I'd like to explore. So, here we are: View From the Roof. I know you'll love it.Today's topic was digital body language, and what I've observed since Meta's release of the Threads app. As I wrote today on LinkedIn:“Have we heard of "digital body language?" Erica Dhawan wrote a phenomenal book about it.I would never, in a real-life room, pop in with a bullshit smile on my face and say "list three things you're grateful for AND GO!" Fuck you.Nobody did that 20 years ago. They came into the online space and spoke when they had something to say. What I'm feeling most through our current digital experience (sans Threadsapp) is the pressure to feel like I "should be talking" when I don't have something to say.Sometimes I simply don't have something to say, and I don't think it serves anyone for me to repeat the same story sixteen times in a week. You'd be thinking I was at the bottom of a bottle of Johnnie Walker if this was "real life," which, it is, by the way. This space is as real and open and connected as the fleshy, physical spaces we traverse.”There's been a ton of noise in the void recently, as I wrote about in this piece for BizCatalyst 360.Threadsapp was a welcome break from the constant disruption and distraction, and internet culture that defies the standards of our social etiquette. Also, dare I say that not all of us are innovators or thought leaders, and everyone trying to be at the same time doesn't make for a more cohesive, thoughtful society, but rather the opposite. Ray Kroc built McDonald's… but he didn't come up with the idea for it. It takes all kinds.This is the result of our “main character syndrome” which takes us in a direction where we don't see the sacred of every moment. As I wrote some time ago in my piece “Sometimes, You're the Audience,” we're always playing a divine role, even if the moment isn't wholly and completely about us.Thanks for hanging out while I did my renovations. (Essentially I just needed a break to get my head straight.)I'll be episoding more in the future, and also yes, re-doing the show open.It's good to be back.Andee*If you liked this episode, you can support me by leaving a tip.
Doctors are supposed to know medical truth from myth. Yet a lot of doctors are misinformed – at least on some things. This episode begins with some information about a survey that showed how many pediatricians believe in some common parenting advice that has been proven to be untrue. Source: Andrew Adesman, M.D. author of Baby Facts (https://amzn.to/3h0oPLw) We all use digital means of communication because it makes it easy to keep in touch with people. Still there are some drawbacks. Often, emails, texts, chats and other electronic messages can be misinterpreted. Erica Dhawan is a speaker and trainer who is author of a book called Digital Body Language (https://amzn.to/3nIkKNc). Listen as she explores how to best use digital communication and avoid the missteps that so often happen that can lead to misunderstanding. The food we eat today is very different than what humans ate when we were hunter gatherers. Today, much of our food is farmed. In fact, farming changed everything as did the development of cooking. Even herbs and spices changed the way we prepare and eat our food. Jonathan Silvertown professor of evolutionary ecology at the University of Edinburgh and author of the book Dinner with Darwin: Food, Drink, and Evolution (https://amzn.to/3xHpfMx) joins me for an interesting discussion about how our food has changed over our history and what it has done to help humans evolve. Do you know how often you are supposed to replace things like toothbrushes, pillows or kitchen sponges? Listen to hear some expert advice on when to throw the old one out and bring a new one in. And some of the recommendations may surprise you. https://designmom.com/how-often-should-you-replace-your-stuff/ PLEASE SUPPORT OUR SPONSORS! Indeed is the hiring platform where you can Attract, Interview, and Hire all in one place! Start hiring NOW with a $75 SPONSORED JOB CREDIT to upgrade your job post at https://Indeed.com/SOMETHING Offer good for a limited time. Discover Credit Cards do something pretty awesome. At the end of your first year, they automatically double all the cash back you've earned! See terms and check it out for yourself at https://Discover.com/match If you own a small business, you know the value of time. Innovation Refunds does too! They've made it easy to apply for the employee retention credit or ERC by going to https://getrefunds.com to see if your business qualifies in less than 8 minutes! Innovation Refunds has helped small businesses collect over $3 billion in payroll tax refunds! Let's find “us” again by putting our phones down for five. Five days, five hours, even five minutes. Join U.S. Cellular in the Phones Down For Five challenge! Find out more at https://USCellular.com/findus Learn more about your ad choices. Visit podcastchoices.com/adchoices
As organizations continue to navigate the shift towards hybrid work models, creating a sense of belonging among remote and in-office employees has become more important than ever. That's why we spoke with Erica Dhawan, author of "Digital Body Language, How to Build Trust and Connection No Matter the Distance", to get her insights on how companies can foster a culture of inclusion and collaboration in this new era of work. https://blog.workday.com/en-us/2023/workday-podcast-creating-sense-belonging-hybrid-work-environment.html
As a shy, introverted Indian-American girl growing up in Pittsburgh, Erica Dhawan struggled to find her voice. She juggled two languages and two cultures, and, eventually, she became fascinated with human connections. In her book, Digital Body Language, Erica breaks down how to build trust and connection in a digital environment. In today's episode, Erica will talk about digital body language and how we can foster clarity, trust, and connection while working in virtual and hybrid teams. Erica Dhawan is a game-changing thought leader and one of the most sought-after keynote speakers today. She has been invited to share the speaking stage with the world's top leaders from Condoleezza Rice, to Arianna Huffington, to Bill Gates. She is the author of two books: Get Big Things Done and Digital Body Language. Erica is the founder and CEO of Cotential, a global consulting firm that transforms the way companies work through 21st-century collaboration. In this episode, Hala and Erica will discuss: - Erica's upbringing as a shy observer - How Erica built her speaking empire - Using nonverbal cues in the Digital Age - How to craft your subject line - Zoom DOs and DON'Ts - Why reading carefully is the new listening - The importance of emojis - How to recognize a disengaged employee - AI and the new wave of creative careers - And other topics… Erica Dhawan is best known as the leading authority on 21st-century collaboration and teamwork in a digital-first workplace. Her research and insights on Connectional Intelligence and Digital Body Language help teams and organizations worldwide thrive in today's workplace. In 2021, she was named #12 on the Top Motivational Speakers. Thinkers50 named her the "Oprah of Management Ideas." Erica delivers virtual and in-person keynotes, interactive workshops, and online learning courses. She is the co-author of the bestselling book: Get Big Things Done and the author of Digital Body Language. Her writings have appeared in dozens of publications, including Fast Company, Forbes, and Harvard Business Review. She has an MPA from Harvard Kennedy School, an MBA from MIT Sloan, and a BS from the Wharton School. Erica is the founder and CEO of Cotential, a global consulting firm that transforms the way companies work through 21st-century collaboration. Resources Mentioned: Erica's Website: https://ericadhawan.com/about/ Erica's LinkedIn: https://www.linkedin.com/in/ericadhawan/ Erica's Twitter: https://twitter.com/ericadhawan Erica's Instagram: https://www.instagram.com/ericadhawan_/ Erica's Facebook: https://www.facebook.com/EricaDhawan/ Erica's book Digital Body Language: https://www.amazon.com/Digital-Body-Language-Connection-Distance/dp/1250246520 LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast' for 40% off at yapmedia.io/course. Sponsored By: Use promo code YAP for 15% off sitewide at https://justthrivehealth.com/discount/YAP More About Young and Profiting Download Transcripts - youngandprofiting.com Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Executive presence takes years to cultivate, but it shows up in a millisecond. That's especially true in the modern workplace, where each rapid-fire email presents an opportunity to make or break your credibility. In this episode, Carolyn talks with communications expert Erica Dhawan about how to lead with authenticity and empathy in the digital work environment.
Stay tuned for an all-new season of the New Rules of Business from Chief, the most powerful network of women executives. This season, Chief Co-Founders Carolyn Childers and Lindsay Kaplan dig into complex leadership issues such as whether we can go too far in the pursuit of equity, the most damaging thinking traps for executives, and what the future holds for leadership archetypes. They'll be joined by the best minds in business and academia including Yale Professor Woo-Kyoung Ahn, author Erica Dhawan, GDIT President Amy Gilliland, astronaut and former NASA Director Ellen Ochoa, and more.
Welcome back to Making Good Book Club! In this episode, my book club co-host, Charelle Griffith and I discuss Digital Body Language: How to Build Trust & Connection, No Matter the Distance by Erica Dhawan.In this book club episode, we talk about what Digital Body Language is and why it's worth thinking through, how power and trust relate to how we communicate, the 4 laws of Digital Body Language, the case for emojis and exclamation marks, communication differences by gender, generation and culture and much, much more.____________________MAKING GOOD SHOWNOTES:https://makinggoodpodcast.com/141CONNECT WITH ME ON INSTAGRAM:https://instagram.com/laurentildenGET 100 MARKETING PROMPTS (free!):https://makinggoodpodcast.com/100prompts Stuck on what to say in our marketing? Download this free resource of 100 marketing prompts: https://makinggoodpodcast.com/100prompts.
Anisha has Erica Dhawan on the podcast. Erica coined the term geriatric millennial. The two discuss digital body language and millennials in the wok Hosted on Acast. See acast.com/privacy for more information.
New customers are great, and to keep them we need to nurture the relationship and build trust. Jason Young tells Kevin that most decisions are based on emotion. So, to continue the relationship, it's important to understand how the guest feels. This is true for both external customers and our teams. It's easy to give a job title or description. It is more difficult to build the culture you want, so you need to be intentional and work together. Key Points Jason Young describes a guest and the connection to hospitality. He discusses the importance of moving beyond demographics and looking at psychographics. He shares a few practices that create lifelong customers, including knowing the guest, focusing on feeling as much as function, and focusing on the culture, not the job. Meet Jason Name: Dr. Jason Young His Story: Jason Young is the co-author of The Come Back Culture: 10 Business Practices That Create Lifelong Customers with Jonathan Malm. He is also the co-author of The Come Back Effect, The Volunteer Effect, and The Volunteer Survival Guide. He is a nationally recognized guest experience consultant and leadership guide as well as a keynote speaker and university professor. Worth Mentioning: Connect with Jason Young: https://www.linkedin.com/in/jasonyounglive/ https://twitter.com/ReadBakerBooks This episode is brought to you by... Remarkable Masterclasses. Each masterclass is designed to help you become the remarkable leader and human you were born to be. Details on how to get on board for a specific skill or get discounts each month can be found on our website. Book Recommendations The Come Back Culture: 10 Business Practices That Create Lifelong Customers by Jason Young and Jonathan Malm Tricks of the Trade: How to Think about Your Research While You're Doing It by Howard S. Becker Deep Kindness: A Revolutionary Guide for the Way We Think, Talk, and Act in Kindness by Houston Kraft Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan Related Episodes The Feedback Revolution with Margie Mauldin Leading Customer Loyalty with Sandy Rogers Why Customers Leave with David Avrin Creating Customer Value with Rob Markey
"Odette, Omicron, and Geriatric Millennials" BLAST FROM THE PAST (feat. Amiel "Cortz" Cortes) An Excerpt: Season 3, Episode 33, Rated-PG13 "Lay Back" | Music by Brian Withycombe VISAYAS ART FAIR 2021 presented the Visayan arts and culture to the world last November 2021, which housed over 1,000 artworks from 400 artists in over 40 art events; featuring diverse galleries and creatives. ODETTE was a powerful CAT-5 tropical cyclone that hit the Philippines last December 16, 2021. Also known as "Rai," its damages to the Philippines surmounted to a combined total of $1.02bn. One of the highly urbanized cities that got heavily affected and disrupted was Cebu City. And with over 1M residents, electricity and running water were scarce and rationed; also disrupting food, gas, and other supplies distribution until March 2022. The digital working class was also thrown into disarray, whose work heavily depended on connection: electricity and internet; delaying projects to its cancelation while in the middle of a COVID-19 pandemic. OMICRON is a COVID-19 variant as a result of mutation that multiplies 70x faster, but is less severe than its previous strains after a 3rd shot of COVID-19 vaccine or booster. YOLANDA was the deadliest Pacific cyclone that hit the Philippines on November 3, 2013. With an est. damage of $2.2bn, its damages to Tacloban, Leyte was the most destructive with effects likened to a tsunami. Also known as "Haiyan," it also affected Cebu and Bohol two weeks after the 7.2. magnitude Bohol earthquake on October 15, 2013. The MALAY ARCHIPELAGO is an island chain between mainland Indochina and Australia that includes the Philippines. The name was a 19th-century Euro concept that also called it "East Indies" and "Spices Archipelago". ABS-CBN is a Philippine commercial broadcast network. And on May 5, 2020, the company was issued a cease-and-desist order by the government after their network's franchise license renewal application was denied. As an effect, this halted their free-to-air (FTA) terrestrial broadcasting services (e.g., newscasting) in the Philippines, which included the remotest places in the Visayas and Mindanao regions. GERIATRIC MILLENNIAL is an oxymoron for a special micro-generation born in the early 1980s that are comfortable with both analog and digital forms of communication. It was first popularized by author and leadership expert Erica Dhawan through her article, "Why the Hybrid Workforce of the Future Depends on the 'Geriatric Millennial'" last April 22, 2021 on the Medium.com platform. According to UrbanDictionary.com, a geriatric millennial is on the cusp/brink (of social extinction), and are the oldest "breed" of millennial "out there," but still acts like a "true millennial". On the TikTok platform, everyone born after 1998 is now considered "old" by Gen Z content creators and influencers. NET WORTH is the value of all assets minus the total of all liabilities. In other words, it is what's owned minus what is owed. A positive net worth also indicates that one's assets outweigh one's liabilities, and generally means one is on the right track to building wealth. DESCRIPTION: Podcast Historias with @alpheccaperpetua • Presented/Hosted by Alphecca Perpetua • Arranged, Mixed, and Mastered by Alphecca Perpetua • Produced by Alphecca Perpetua & Brent Kohnan • Distributed by Studio Historias • about.studiohistorias.com • Cebu, Philippines 6000 • All Rights Reserved © 2022 DISCLAIMER: The assumptions, views, opinions, and insinuations made by the host and guests do not reflect those of the show, the management, and the companies affiliated. A few information in this podcast episode may contain errors or inaccuracies; we do not make warranty as to the correctness or reliability of the content. If you think you own the rights to any of the material used and wish for the material not be used, please contact Studio Historias via email at askstudiohistorias@gmail.com.
Sometimes you just need a little extra inspiration to remind you how to draw the right boundaries and make sure you relationship with work remains healthy. In this bonus episode, host Morra Aarons-Mele speaks with speaker, entrepreneur, and digital communications expert Erica Dhawan about the mistakes she's made along the way, and how she works everyday towards a mentally healthy career.
On this week's Tech Nation, it's all about changing behaviors now that that we interact online. Erica Dhawan talks about “Digital Body Language - How to Build Trust & Connection No Matter the Distance”. Then how to take an insight in science and enable it to become an actual product. Dr. Mark Allen, the co-founder and CEO of Elevian, tells us their experience and about selecting their first target: stroke.
On this week's Tech Nation, it's all about changing behaviors now that that we interact online. Erica Dhawan talks about “Digital Body Language - How to Build Trust & Connection No Matter the Distance”. Then how to take an insight in science and enable it to become an actual product. Dr. Mark Allen, the co-founder and CEO of Elevian, tells us their experience and about selecting their first target: stroke.
This week In the Arena: author of Digital Body Language, Erica Dhawan. Leah and Erica talk about rethinking communication (and how we care for each other) in this new hybrid age, and an astonishing statistic about how often we just misinterpret each other. Follow Erica on LinkedIn Follow Leah and In The Arena on LinkedIn
This week, Stephanie Markese and Ashley Jarocki of NextPath Career Partners talk with the awesome Erica Dhawan live at the Women's Conference of Florida. Erica is a Wall Street Journal Bestselling Author and Recognized Expert in leading and communicating in a hybrid world. When leaders want to break team silos, drive exponential growth and innovate […] The post Live Bold & Boss Up: Collaborating & Communicating In A Digital World With Erica Dhawan appeared first on Radio Influence.
Could simply ignoring that after-hours email or Slack message from work be the best way to say “not right now?” Erica Dhawan, author of Digital Body Language, thinks so. This episode was first published March 8, 2022. Read Erica's story: https://www.nytimes.com/2022/02/21/opinion/culture/ghosting-work-digital-overload.html?partner=slack&smid=sl-share Today's episode was produced by Jon Ehrens, engineered by Paul Robert Mounsey and hosted by Adam Clark-Estes. Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts Learn more about your ad choices. Visit podcastchoices.com/adchoices
Re-establishing trust with a client who has voiced a concern is an important step toward repairing and retaining the relationship. In this episode, podcast host and business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” discuss ways that financial professionals can identify a client who may have a concern, mitigate the situation, and rebuild trust based on the history of the relationship and the service they provide.
In the modern era, there are a glut of ways for us to communicate with one another. In our professional lives, this can create an expectation that we are all always reachable. So as we try to create more room for our personal lives, could simply ignoring that email or Slack message from work be the best way to say “not right now?” Our guest, Erica Dhawan, author of Digital Body Language, thinks so. Read Erica's story: https://www.nytimes.com/2022/02/21/opinion/culture/ghosting-work-digital-overload.html?partner=slack&smid=sl-share Today's episode was produced by Jon Ehrens, engineered by Paul Robert Mounsey and hosted by Adam Clark-Estes. Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts Learn more about your ad choices. Visit podcastchoices.com/adchoices
Clients often turn to their financial professionals for advice on matters beyond their investments. By assisting clients through your experience and network connections, you can add greater value to the relationship and further your position as a partner to your clients. In this episode, podcast host and business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” discuss how financial professionals can take a more holistic approach to their service and build value with their clients.
This week, Andrew talks with Erica Dhawan, speaker and author of Digital Body Language. They dig into what digital body language is and how optimizing yours can help you land your next job and level up in your career. Follow Erica on LinkedIn or visit her website. Follow Andrew on LinkedIn and join the Get Hired community at https://lnkd.in/ghpodcast
The percentage of investors willing to work remotely with a financial professional was about 50% in early 2020, but had reached over 60% by the same summer. Join our host, business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” as they offer best practices for how financial professionals can attract and engage clients interested in a virtual-first relationship.
Episode 53 - Building Good Habits in SalesI just came back from an exciting week at my company's One WorldStrides EDGE conference to kickoff 2022. Almost 700 employees attended from 5 countries – such an amazing and inspiring time. The word EDGE in the conference name stands for Education, Diversity, Growth, and Experiences which is the backbone of what we do in developing study abroad and educational travel experiences. This conference felt so good for my soul. Just the ability to see so many of our teammates in person, laughing and bonding together. We listened to a fabulous keynote address from Erica Dhawan on connectional intelligence, product showcases highlighting all of the divisions at WorldStrides, a conference hall with all of our ERG booths, we hopped on buses for an educational tour of DC (mimicking our middle and high school programs) and finished off the conference with an International Gala. We had food stations from all of the world and met Jufu – who is the new sponsor of our Gap year programs. All in all, a terrific time and so glad we were able to come together in person for this very special 2022 kickoff.Now that we're back from the conference, it made me think about good habits in sales that each of us needs to exemplify in order to be successful in 2022.The difference between an average salesperson and a good one is staggering. Average reps hit their quota – most of the time – while good ones don't just consistently hit, they have blow-out months and quarters. Good sales reps earn their prospects' admiration, loyalty, and referrals. They skillfully handle objections and preemptively surface concerns to make them disappear. A good salesperson has more to offer customers and prospects than an exciting pitch – they're enthusiastic individuals with resilience and they take the time to get to know their customers' needs, show empathy, and deal in a product in confidence. They also know how to handle rejection and learn from both their most successful deals and ones lost.A few of these characteristics include being delightful. A positive first impression is important in establishing a professional relationship. As a salesperson, you should have a well-put-together appearance and an inviting demeanor.Good salespeople are enthusiastic. They will put the work in even when it gets tough. Being motivated to get the job done shows that you are passionate. While friendliness is a good trait, you have to let your customers know you're prepared too. Customers want to make deals with salespeople who are dependable, fact-driven, and likely to ask questions and deliver the answers they're looking for. Salespeople also need to be resilient, attentive, and thorough. Sales numbers can vary from time to time, but that doesn't deter a good salesperson. Instead of getting discouraged, you'll rethink your game plan and get back to work. Salespeople understand that each customer has different needs. Actively listening to their pain points can help you create a deal they'll value. They are also an expert in what they're selling. Demonstrating that you're knowledgeable makes you more reputable in the eyes of customers. Let me know how you build good habits in sales - message me on LinkedIn
Optimizing your segmentation strategy to account for in-person and virtual preferences, personality types, and communication styles may help you build trust, increase personalization, and grow wallet share across your client base. In this episode, our host, business coach Stephen Boswell, President of The Oechsli Institute; prospecting and marketing expert Maribeth Kuzmeski, Founder of Red Zone Marketing; and communications expert Erica Dhawan, author of “Digital Body Language: How to Build Trust & Connection, No Matter the Distance,” offer insights into how financial professionals can expand their segmentation strategy to efficiently address changing client expectations.
This episode of The Relentless is all about how to be a good communicator in an evolving, digital world. Kristen Meinzer talks to three guests who have valuable insights and perspectives about communication dynamics, both on and offline: Erica Dhawan, communication expert and author of Digital Body Language and Get Big Things Done, and Michael and Matthew Atwood, co-owners of Atwood Management and hosts of the Realty Brothers podcast. Their conversations explore how we can translate listening skills and body language to the digital realm, and why good communication is key to developing lasting relationships built on trust. Guests Erica Dhawan: Communication expert, advisor author, and speaker Michael and Matthew Atwood: Co-owners of Atwood Management and CENTURY 21 Atwood, and hosts of the Realty Brothers podcast
In today's episode, we cover digital body language with Erica Dhawan. Erica studied human innovation and collaboration for over 15 years, shared her insights with over 200 audiences around the world, and wrote the new best-selling book, Digital Body Language: How to Build Trust and Connection, No Matter the Distance. Now that we are working remotely more than ever before, our digital body language is crucial to our success in the workplace, but what is digital body language, how is it different from physical body language, and what can you start doing today to stand out as a leader? What to Listen For What is digital body language? – 8:09 Should you be concerned about your background on a Zoom call? What should you be concerned about most when you're on a video call? How is digital body language different from the body language we use when face to face? How do you figure out what norms are acceptable in digital communication? – 13:44 What assumptions do we need to stop making when communicating digitally and how are those assumptions eroding at our ability to communicate effectively? What can we do to make sure we're not misreading messages and emails? What can we do to set clear expectations for digital communication? – 19:55 How do we collaborate competently in the digital age when so much time is wasted in unclear communication? What are the four anxiety provoking events in digital communication? – 22:52 What two questions should you ask yourself when you realize you're getting stressed out or anxious about a message or email someone sent you? What should you do if you feel like a team member or friend seems disinterested in a group conversation or Zoom call? How do Zoom calls limit the generation of new ideas? – 34:44 What can you do to foster team chemistry and help team members work together more effectively without team building activities? What three things can you do to maintain engagement over Zoom calls? – 40:00 What can you do to be more engaged in meetings if you are the only person on Zoom and everyone else is in a meeting room together? What are the best practices for onboarding digital new hires? How is our digital body language changing our physical body language? – 54:15 What ground rules can you incorporate today to set expectations for digital communication? The digital age has caused an interesting shift in the way we communicate. Our tone and facial expressions are no longer conveyed through words alone, but also in our digital body language. Our digital body language is conveyed through many things including what's behind you when you're on a Zoom call, whether you use Slack or email to send a message, and the “tone” of your text messages. Therefore, it's critical that we set clear expectations for digital communication to keep our teams on track and engaged as studies show up to 4 hours of productivity are lost per week due to unclear communication. A Word From Our Sponsors Share your vulnerabilities, victories, and questions in our 17,000-member private Facebook group at theartofcharm.com/challenge. This is a unique opportunity where everyone — both men and women — celebrate your accountability on the way to becoming the best version of yourself. Register today here! Resources from this Episode Erica Dhawan's website Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan The Digital Body Language Expert Course Check in with AJ and Johnny! AJ on Instagram Johnny on Instagram The Art of Charm on Instagram The Art of Charm on YouTube
Erica Dhawan wrote the article that sparked geriatric millennial debate, so she has joined Iliza to answer listener questions about contending with the digital landscape in the office and across generations.Get her new book, Digital Body Language: https://ericadhawan.com/books/
It took a week for them to reply to your email. Your colleague has their camera turned off during a Zoom call. What does it all mean?
Leadership expert Erica Dhawan helps decode the new cues and signals that make up digital body language. — YOU'LL LEARN — 1) The new cues and signals to look out for2) Rules for emojis in emails3) The Zoom rule to keep everyone engagedSubscribe or visit AwesomeAtYourJob.com/ep666 for clickable versions of the links below. — ABOUT ERICA — Erica Dhawan is a globally recognized leadership expert and keynote speaker helping organizations and leaders innovate faster and further, together. Erica has spoken, worldwide, to organizations and enterprises that range from the World Economic Forum to U.S. and global Fortune 500 companies, associations, sports teams, and government institutions. Named as one of the top management professionals around the world by Global Gurus, she is the founder and CEO of Cotential – a company that has helped leaders and teams leverage twenty-first-century collaboration skills globally. Her writing has appeared in dozens of publications, including Fast Company and Harvard Business Review. She has an MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from The Wharton School. • Book: Digital Body Language: How to Build Trust and Connection, No Matter the Distance • Quiz: EricaDhawan.com/digitalbodylanguage • Website: EricaDhawan.com — RESOURCES MENTIONED IN THE SHOW — • App: Calm • Book: Choose Yourself by James Altucher • Product: Nuun tablet — THANK YOU SPONSORS! — • Creatives on Call. Access 15,000 brilliant marketing and creative professionals at CreativesOnCall.com/AWESOME.• LinkedIn Jobs. Post your first job for free at linkedin.com/awesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.