Podcast appearances and mentions of david avrin

Ridiculously Easy Customer Experience Secrets with David AvrinA Must-Listen for CEOs, Entrepreneurs, and Leadership ProfessionalsIf you're a CEO, founder, executive leader, or HR professional looking to enhance leadership capabilities, build executive presence, and deliver customer experience that drives retention and revenue, this episode is for you.In this powerful episode of Stay on Course, Julie Riga sits down with David Avrin, one of the world's most in-demand customer experience and business speakers, to discuss how to future-proof your leadership, transform your business strategy, and boost performance through ridiculously easy client interactions.David unpacks why most companies don't lose customers to competitors—but to friction. Whether you're focused on career growth strategies, executive confidence, or building a success mindset, David shares actionable insights that will elevate your approach to leadership and client service.This episode is packed with leadership tips for CEOs, customer-centric strategies for high achievers, and networking mastery insights for today's decision-makers. It's a masterclass for those committed to high-performance coaching and agile leadership in the digital age.Key Ingredients in David's Expertise:SPEED WINS:Harvard study: Businesses responding within 5 minutes convert 100x better.“Money loves speed.” Even the best service fails if it's slow.CONVENIENCE IS KING:QR menus and self-checkout may seem modern—but they can alienate key demographics.Be easy to do business with, across all ages and preferences.OMNICHANNEL OR DIE:Gen Z wants TikTok DMs. Boomers want phone calls. Serve both or lose both.“Contact forms are the voicemail of the internet” ditch them.BRUTAL TRUTHS FOR LEADERS:Quality isn't your edge, it's expected. Differentiation lies in frictionless service.Compete with Amazon and Uber? You already are, in customer expectations.AI & THE HUMAN TOUCH:AI should support the human experience, not replace it.Streamline, but don't dehumanize.

"Ridiculously Easy" Customer Experience Secrets with David AvrinSummary: Julie Riga sits down with David Avrin, one of the world's most in-demand customer experience speakers and author of "Ridiculously Easy to Do Business With." David reveals why businesses lose customers to friction (not competitors), how to future-proof your client interactions, and why "speed" is the new loyalty driver. Packed with laugh-out-loud stories and actionable fixes for broken customer journeys.

02-18-2025 David Avrin Learn more about the interview and get additional links here: https://usabusinessradio.com/ridiculously-easy-to-do-business-with/ Subscribe to the best of our content here: https://priceofbusiness.substack.com/ Subscribe to our YouTube channel here: https://www.youtube.com/channel/UCywgbHv7dpiBG2Qswr_ceEQ

B”H I'm running with Aish Ha'am in the World Zionist Congress Election. REGISTER TO VOTE HERE: https://aish.com/vote/YaelTrusch  Today we're talking all about the customer experience, not to be confused with customer service. I'm speaking with one of the most in-demand Customer Experience consultants and speakers in the world today, David Avrin. My guest's latest book […] The post 417: Be Ridiculously Easy to Do Business With with Customer Experience Expert David Avrin appeared first on Yael Trusch.

The quality of your service or product matters little if your customer experience is causing friction. In his fresh and straightforward manner, David Avrin joins Dr. Paul on the mic for a frank discussion about...

Wondering why your phone isn't ringing off the hook? It's pretty simple. Speaking isn't your business — it's your product, and you have to learn to sell it like a pro.In this episode, Jacqueline sits down with the magnetic and insightful David Avrin, CSP and global speaking expert. Together, they peel back the curtain on what really keeps speakers in the game and thriving. From strategic pitching windows to what makes a speaker ridiculously easy to work with, this conversation is packed with practical advice, hilarious anecdotes, and a whole lot of truth-telling.Whether you're just stepping into the speaking world or looking to take your career to the next level, this episode is your roadmap to becoming not just a great speaker, but a successful one. If you are dreaming of standing ovations, remember that the applause begins with smart business moves. Perfect your business strategy - because it's not just about the message you deliver It's about making it to the stage in the first place. WHAT YOU'LL DISCOVER IN THIS EPISODE:Meet David Avrin (00:01)Why your story won't get you hired (01:46)The biggest mistakes speakers make (06:33)David's proven system for strategic outreach that keeps his calendar full (09:31)How the right timing when pitching can transform your results (13:45)The credibility pricing dilemma — Are you charging too low? (17:35)David's whirlwind schedule and what it really takes to live a speaker's life (21:22)Why charging too little makes you dismissible (25:18)Creative ways to get footage that books you gigs (28:18)Your secret weapon for landing gigs and building trust (32:51)Wisdom in one sentence (36:08)If you are on a mission to amplify your message to make a more meaningful impact, and you'd love to join a vibrant community of people all harnessing the power of speaking we'd love you to join us in our private Facebook group. Here you will gain access to exclusive live trainings, free resources and the opportunity to ask Jacqueline anything. It's all designed to take the speaking game to the next level. We can't wait to welcome you. Join here : https://www.facebook.com/groups/paidspeakerbreakthroughTo connect and learn more about creating a Speaker Driven Business connect with Jacqueline on LinkedIn. You can also follow Jacqueline on Instagram and join our Facebook Group.Join the Speak More Collective.

In this month's premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses.  David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You! Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.  Andy and David explore the crucial differences between customer service and customer experience, highlighting that while good service is essential, it's the overall experience that truly drives customer loyalty in today's competitive market. David argues that while many businesses boast high-quality products and services, the experience they provide is often far from ideal, leading to customer frustration. Their conversation traces the changing landscape of customer interaction, particularly the role of social media and the increasing reliance on AI-powered chatbots. While social media once served as a powerful tool for holding companies accountable, its effectiveness appears to be waning, as organisations struggle to manage the sheer volume of feedback.  They also highlight the significant generational differences in customer expectations and preferences regarding technology. While younger generations are tech-savvy and prefer self-service options, older generations often require more personalised assistance. This necessitates an "omni-channel" approach, offering a variety of ways for customers to engage based on their individual needs and preferences. The overuse of surveys is criticised, with David suggesting that less frequent, shorter, and simpler surveys are more effective. Building relatability and likability within a brand's identity is emphasised, and it's suggested that businesses shouldn't necessarily aim to please everyone, but to be the best choice for their target audience.  Finally, Andy and David reflect on the importance of striking a balance between efficiency and personalisation, prioritising speed and respect for customers' time. They emphasise that while businesses strive for predictability and efficiency, they must not lose sight of the human element and the importance of making the customer experience not just competent, but preferable. What we discussed: 1.     Customer Service vs. Customer Experience: Understand the critical distinction and why customer experience trumps service in today's market. 2.     The Evolving Role of Social Media: Social media's influence on customer feedback is shifting and how businesses can adapt. 3.     AI and Human Interaction: What is the optimal balance between AI-driven efficiency and essential human interaction. 4.     Generational Differences: How to cater to the diverse needs and technological preferences of different generations. 5.     The Power of Feedback (and the Perils of Overdoing It): How to effectively gather and use customer feedback without causing frustration Listen to this episode to gain actionable insights into creating a superior customer experience, leveraging technology effectively, and navigating the complexities of a multi-generational market. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn |Facebook | YouTube The Financial Times Guide to Mentoring Ridiculously Easy to Do Business With.  

David Avrin consults on Customer Experience and Strategic Brand Development. The author of five books, his new book Ridiculously Easy to Do Business With A Practical Guide to Giving Customers What They Want-When and How They Want It, takes a critical topic we take for granted and brings it front of mind. David has a remarkable ability to take everyday business topics and present them back to us as a wake-up call. This conversation is an essential audit for any company owner. We discuss: What's it like to do business with you and secondly how easy is it to actually do business with you?   LINKS   The Mojo Sessions website www.themojosessions.com   The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon.   The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions   Gary on LinkedIn www.linkedin.com/in/gary-bertwistle   Gary on Twitter www.twitter.com/GaryBertwistle   The Mojo Sessions on Instagram www.instagram.com/themojosessions   If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening!   © 2024 Gary Bertwistle.  All Rights Reserved.  

Ever wonder how you can turn your passion for speaking into a thriving, successful business?In this episode, discover essential business strategies, embrace continuous learning, and master adaptability to position yourself as a sought-after speaker. Learn proven techniques to build a lasting career, stay ahead of industry trends, and ensure you're always in high demand for speaking engagements. Explore the critical role of crafting a marketable message that resonates with your audience, understand how to approach your speaking career with a business mindset, and uncover strategies to remain competitive and relevant in an ever-changing world of professional speaking. Your host, Antoniette Roze, delves deep with David Avrin, a highly successful keynote speaker, shares his journey and insights in the speaking industry. He started out in marketing and branding, but made a shift to speaking on customer experience. David offers practical advice for emerging speakers and deeply explains the critical role of staying current and differentiating oneself in a competitive market. He also emphasizes the importance of treating your speaking career as a real business and why it's crucial to have a business behind your message.Whether you're a seasoned speaker or just emerging, this episode is packed with impactful insights to help you build a successful business in around your message.Tune in now and start building your own long-lasting business and take your speaking career to the next level!LEARN MORE at https://taplink.cc/1antoniette Connect with our guest, David Avrin at: https://www.linkedin.com/in/davidavrin/ https://www.davidavrin.com/

On this episode, author David Avrin discusses the importance of being easy to do business with and reducing customer friction in order to stay ahead in a competitive market. He emphasizes the shift in customer drivers from quality and commitment to speed and convenience, plus, he highlights the common mistakes businesses make, such as assuming what works well for them works well for their customers. He also addresses the sources of friction in the customer experience, including perceived time wasted and scripted empathy without resolution. Tune in to learn:Businesses often assume what works well for them works well for their customers, but the drivers of customer choice have shifted to speed and convenience.The most common source of friction in the customer experience is the perception of time wasted.Companies should focus on resolving issues quickly and providing a positive experience to avoid negative online reviews and customer complaints.Being easy to do business with and minimizing customer friction can be a competitive advantage in a market where everyone is good.Businesses should understand customer preferences, address issues promptly, and be the safe choice to leverage customer experience as a competitive advantage. Customer experience is the new marketing, and organizations need to focus on how customers feel.Leaders should have a finger on the pulse of customer expectations and be forward-thinking in their approach.There is a difference between customer experience and customer service, with customer experience encompassing every touchpoint and interaction with a brand.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

What's the number one thing customers want from a business? More often than not, it's convenience. If you want to make money, make things easy. In this episode of the Creating Superfans podcast, I'm joined by David Avrin, author of Ridiculously Easy to Do Business With, to explore how simplifying the customer experience can be your biggest competitive advantage.We cover the many ways companies unknowingly create hurdles for their customers—like the inability to reach a real person, sneaky not-so-free trials, complicated contracts, and lack of price transparency, to name a few.  Drawing from our own experiences as consumers, we break down how businesses can eliminate these pain points before, during, and after a transaction. Tune in to hear practical tips for making your business ridiculously easy to do business with. Get your copy of David's book: Ridiculously Easy to Do Business WithLearn more about David Avrin, including his speaking and consulting services, here.--Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

In this episode of Small Biz Florida, host Tom Kindred interviews keynote speaker David Avrin at the 2024 Small Business Success Summit in Ponte Vedra, Florida. David, a renowned expert in customer experience, shares key insights from his book Ridiculously Easy to Do Business With, focusing on the critical need to reduce friction points and streamline customer interactions. The conversation delves into how small businesses can compete with industry giants like Amazon by prioritizing convenience and immediate access. David also distinguishes between customer service and customer experience and introduces the Platinum Rule: treating customers the way they want to be treated. This episode is packed with actionable strategies for enhancing customer satisfaction and loyalty. This podcast episode was recorded live at the Small Business Success Summit hosted at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, FL. This podcast is made possible by the Florida SBDC Network and sponsored by Florida First Capital. Connect with Our Guest: David Avrin's Website

In this episode of The Daily Influence, host Brian Smith sits down with renowned customer experience expert and best-selling author David Avrin. With over three decades of experience, David shares actionable strategies from his books, including his latest Ridiculously Easy to do Business With, that businesses can implement to thrive in today's fast-paced, customer-driven market. The conversation dives deep into the importance of being "ridiculously easy to do business with," and staying "Visible" as well as the challenges of maintaining customer loyalty in a digital world, and how businesses can adapt to meet the ever-changing expectations of modern consumers.

Sounds silly, I know, right? Why would companies do things that turn customers away - especially when those customers are the customers they would want? David Avrin, author of "Ridiculously Easy to Do Business With : A practical guide to giving customers what they want--when and how they want it" joins me on "The Business Storytelling Podcast" to talk about that. Join us. Grab a copy of his book here: https://amzn.to/3z3I2XZ

Welcome to another episode of "Accelerate Your Business Growth"! I'm your host, Diane Helbig, and today we have a special guest, David Avrin. David is a renowned customer experience speaker and consultant, and the author of Ridiculously Easy to Do Business With, and he's here to share some invaluable insights on how businesses can enhance their customer service and retention strategies. In this episode, we delve into the importance of offering options and choices to customers for a superior experience. David explains why making it easy for customers to do business with you is crucial, and how resolving issues efficiently can prevent frustration and improve customer satisfaction. We also discuss the all-too-common challenges faced by customer service agents, including high attrition rates, scripted responses, and the difficulty of reaching an actual person for support. We touch on the limitations of AI and chatbots in understanding customer concerns and the frustration of being transferred between multiple representatives. David highlights the need for businesses to focus on their competitive advantage by being accessible and accommodating, offering a balanced approach between digital and personal interactions. Tune in as David discusses how technology impacts customer experience, the pitfalls of incessant surveys, and the importance of adapting to the changing expectations across generations. He also shares practical examples and solutions, such as proactive communication and adopting an omnichannel approach to cater to different customer preferences. Whether you're a business owner, a customer service professional, or simply interested in improving customer experiences, this episode is packed with insights you won't want to miss. If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious. Accelerate Your Business Growth is proud to be included on the list of the 45 Best Business Growth Podcasts. Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it's sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results. Heightened Expectations for Order Visibility: "The things that we're seeing and some of the trends that are really important for organizations to adopt is there's a heightened level of expectation for visibility into the process." — David Avrin 00:06:30 Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable customer journeys and the essential need for businesses to adapt to shifting customer preferences and conveniences. David shares personal anecdotes—like his frustrating experiences with self-checkout systems and inflexible company policies, including his challenges as a Hilton diamond member. These stories highlight the pervasive friction points in customer interactions and their profound impact on brand loyalty and trust. Through practical examples, such as Uber's seamless user experience and the pitfalls of long sales pitches, David explains how businesses can gain a competitive edge by making the customer journey ridiculously easy. From simplifying returns and trials to adopting modern payment methods, David and Nick underscore the critical need for companies to walk in their customers' shoes and continuously evaluate their ease of navigation. So, tune in as David and I reveal the secrets to making it easy for customers to do business with you—a crucial step for success in today's competitive marketplace! ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Purchase Nick's books:  Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick  Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/   BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/  This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/  SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.What would our world look like if businesses prioritized protecting their service workers from abusive customers? First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees. We dive into how global demands for speed and convenience contribute to harsh behaviors, and Jeannie shares a personal story from an ER visit with her son, shedding light on the surprising gratitude service workers express for basic politeness—revealing much about our societal values.Ever wondered why your favorite childhood snacks just don't feel the same anymore? In this episode, we expose the frustrating realities of skimflation and shrinkflation, using the shrinking Bazooka gum as a stark example. From hidden fees to tipping expectations, we also discuss the transparency customers crave and how businesses can avoid short-term pitfalls for long-term gains. Lastly, we discuss parallels between Olympians and entrepreneurs. There's always an "audience" and "judges" to compete! This episode is packed with insights to help businesses create smoother, more satisfying customer experiences.About David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, (www.davidavrin.com) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With. Follow David on...LinkedIn: https://www.linkedin.com/in/davidavrin/Facebook: https://www.facebook.com/DavidAvrinFansInstagram: https://www.instagram.com/therealdavidavrinYouTube: https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwArticles Mentioned:In Japan, Turning the Tables on Rude Customers (The New York Times)Chipotle customers were right — some restaurants were skimping, CEO says (CBS News)Parallels Between Olympians and Entrepreneurs (Medium)Resources Mentioned:Experience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

How easy do you make it for a client to find you, learn about you, and ultimately book you for a keynote, consulting, training, etc.? I think everyone knows that the easier you make it for the client, the better chance you have of getting the gig. On this episode of The Wealthy Speaker Show, I'm thrilled to welcome back my good friend, David Avrin, to talk about how being ridiculously easy to work with will help you reap the benefits time and time again.If you want some great ideas on how to simplify processes that make you easier to work with, you simply can't afford to miss this episode!For access to FULL SHOW NOTES, including video and links, visit https://www.speakerlauncher.com/category/podcasts/

Our recent conversation with marketing, public relations, and branding strategist, David Avrin highlighted many crucial lessons for growing your personal brand, namely the importance of finding your competitive advantage. In today's episode, we expand on that conversation with an exploration of everything that isn't your competitive advantage. This list may surprise you as it includes the quality of your product, the quality of your staff, and your use of technology as things that do not contribute toward your competitive advantage. We also reveal how to find your competitive advantage by working out everything about you and your business that makes you easy to work with! Be sure to tune in today, and don't forget to get your copy of David's latest book, Ridiculously Easy To Do Business With, which asks the difficult questions that will help you uncover your unique (and valuable) position in the marketplace.   Key Points From This Episode: Understanding all the things that don't contribute toward your competitive advantage. How to find your competitive advantage: what makes you easy to work with?   Links Mentioned in Today's Episode: David Avrin Ridiculously Easy To Do Business With Entrepreneurs' Organization Pete Wilson AJ Vaden on LinkedIn AJ Vaden on X Rory Vaden Rory Vaden on LinkedIn Rory Vaden on X Take the Stairs Brand Builders Group Brand Builders Group Free Video Short Course Brand Builders Group Free Call The Influential Personal Brand Podcast on Apple Email Your Review to Brand Builders Group

Building a business is not nearly as valuable as building a reputation, and one of the best ways to build that reputation is by becoming ridiculously easy to do business with. Today, we are joined by David Arvin, a close friend of ours and one of the most internationally in-demand customer experience speakers, who has just penned his seventh title, Ridiculously Easy To Do Business With. David is here to reveal how business success and longevity start with ease, accessibility, and simplicity. We discuss his journey into speaking and becoming an author and the advice he'd share with anyone eager to follow a similar career path to his. We also unpack David's latest book by exploring the business side of speaking, the role of authoring in being a successful speaker, the biggest customer pain points that David is always trying to solve, and why building a strong personal brand should always be top-of-mind. To end, our guest reiterates his book's theme of gaining a competitive advantage and we are reminded of the REAL reasons people would want to do business with you! Tune in for all this and much more.

Tips on How to Eliminate Friction for Your Customers   Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer experience.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses identify and eliminate points of friction in the customer process?  How has the shift in customer behavior influenced the focus on understanding customer choices and social proof?  Why is customer service the most important marketing tool for brands?  How does prioritizing customer experience serve as a competitive advantage for businesses in today's market?  How has social media shaped brand perception?  Top Takeaways:      Providing a hassle-free and convenient experience means eliminating friction at every step, from the moment a customer engages with a brand and even after the sale is made. Customers should be able to find information, purchase products, and get help without encountering unnecessary obstacles.    While friendliness is important, convenience is even more crucial in customer experience. In the 2024 State of Customer Service and CX Research, we have found that 94% of customers feel convenience is important, 70% are willing to pay more if the experience is more convenient, and 70% say that a convenient experience alone makes them come back to the brand.    "Ridiculously easy" is the new standard. The true competitive advantage lies in delivering a frictionless and convenient customer experience. Quality products and services are the minimum requirement for any business. However, what sets a company apart is how easy and convenient it makes the customer experience. Competing solely on quality is no longer enough. It's crucial to focus on providing a seamless and hassle-free experience for the customers.    Plus, Shep and David share their favorite tips from Ridiculously Easy to Do Business With, such as "be ridiculously easy to see," "ridiculously easy to reach," and more. Tune in!  Quote:   "What people say about our brand today is more impactful than what we say about ourselves."  About:    David Avrin, CSP, GSF, is a customer experience speaker, consultant, and best-selling author. His five books have been published in multiple languages, including Not Who You Know, It's Who Knows You! and Why Customers Leave (and How to Win Them Back). His latest book is Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Lightning Round - Top 10 Ways to Coach a New Sales Professional Question: Yannik from Berlin asks, “I have a young sales team. We are growing and expanding and to keep up with demand we have had to bring on sales professionals that are new in the field. They are eager, high-energy and unafraid, but their youth and over-aggressive tactics are keeping them from getting to decision-makers. As their sales leader, how can I best help?” Book: Easy to Do Business With by David Avrin   

Lightning Round - Top 10 Ways to Coach a New Sales Professional Question: Yannik from Berlin asks, “I have a young sales team. We are growing and expanding and to keep up with demand we have had to bring on sales professionals that are new in the field. They are eager, high-energy and unafraid, but their youth and over-aggressive tactics are keeping them from getting to decision-makers. As their sales leader, how can I best help?” Book: Easy to Do Business With by David Avrin   

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 10 customers consider an immediate response from customer service to be “essential” or “very important”, with 6 out of 10 defining “immediate” as a response in under 10 minutes.Through real-world examples and actionable insights, our expert guests share how to identify potential areas of improvement and refine CX processes to exceed expectations, eliminate friction and build lasting loyalty.Listen for the compelling perspectives of David Avrin, customer experience speaker, consultant and author of Ridiculously Easy to Do Business With, and Jim Mitchell, vice president of customer experience and digital innovation at TELUS International.Visit our website to learn more about TELUS International.

In this week's episode of the SIMPLE brand podcast, I talk with David Avrin.David is one of the most popular Customer Experience speakers and consultants in the world.  In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And David is the best-selling author of six books including his latest, Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want It.David and I talk about how to discover what's causing your customers friction so that you can begin delivering a “ridiculously easy” experience to them.Here's what we discuss:How to move from being competent to being preferableWhy being simple causes you to stand outHow to tell if your policies or procedures are prohibiting an easy customer experienceThe importance of your team knowing what they can do for customersHow to future-proof your businessWhy informal feedback is just as critical as formal feedbackThe value in walking your customer's journeyRESOURCES FROM THIS EPISODE:David's websiteRidiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want ItDavid on LinkedIn

Let's have a conversation about attention and what businesses are willing to do to keep consumers walking through the door. Nearly 80% of American consumers say that speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. Therefore, according to PricewaterhouseCoopers, prioritizing technologies that provide these benefits rather than adopting new technologies just to be cutting-edge is preferred.   A McKinsey study found that “60% of consumers say they'll become repeat customers after a personalized shopping experience.”   These revelations shouldn't come as a surprise to David Avrin.   He's a popular keynote speaker and consultant on Customer Experience and Strategic Brand Development. The author of 5 books, David has worked with organizations and audiences across America and 24 countries worldwide.  His new book Ridiculously Easy to Do Business With A Practical Guide to Giving Customers What They Want--when and How They Want It.  To future-proof your business, you need to do more than merely offer high-quality and excellent service. It would be best if you became Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause “friction” (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to. In the pages of this book, you will learn why it's critically important for you to make it Ridiculously Easy for customers or prospects. ·         Have speedy access to service, answers, response, resolution, and delivery. ·         Understand why speed has become a primary driver for customer choice. ·         Try before they buy—without having to give you their credit card! ·         Customers can customize their orders or choose their customer journey. They can also see the price without going through pages of online text or meeting with a sales rep. ·         Remember what they are paying for and why they chose you in the first place. ·         Cancel a subscription, return an item, or change their mind so you can keep the relationship and sell them something else down the road. ·         Trust you, the process, and others sharing their buying experience online. ·         Sleep well at night, knowing you have a process to future-proof your customer engagement model.       For more information: https://www.davidavrin.com/ Follow: @therealdavidavrin Get the books: https://www.amazon.ca/Books-David-Avrin/s?rh=n%3A916520%2Cp_27%3ADavid+Avrin.

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 26 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David is the author of several business books, including the recently released Ridiculously Easy to Do Business With. Click here to purchase your copy. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on Speakernomics, host Kenneth "Shark" Kinney is joined by David Avrin, CSP who shares valuable insights from his long career in the speaking industry and shares a sneak preview of what he'll be talking about on the Main Stage at Influence 2024! In this session, David will: Clarify the distinction between the art of speaking and the business of booking speaking gigs. He emphasizes that the real work and financial success stem not from speaking engagements themselves but from mastering the process of acquiring these opportunities. Offer strategic advice on marketing oneself as a speaker, urging the importance of not appearing outdated and demonstrating clear, tangible benefits to potential clients. Discuss creating systematic processes for daily business activities that ensure consistent outreach and follow-up with potential clients, utilizing CRMs and other tools to maintain and grow professional engagements effectively." Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we are privileged to host David Avrin, one of the most insightful and influential speakers and consultants on customer experience and business competitiveness. David shares his profound insights into making businesses not just functionally efficient but "Ridiculously Easy to Do Business With."More about David Avrin:One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.https://www.instagram.com/therealdavidavrinhttps://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwhttps://www.linkedin.com/in/davidavrin/https://www.facebook.com/DavidAvrinFansWhy You Can't Miss This Episode:1. Understanding Customer Expectations: Learn how shifting consumer behaviors and expectations require businesses to adapt swiftly to remain competitive.2. Digital and Human Interaction Balance: David discusses the crucial balance between leveraging technology and maintaining that essential human touch, providing actionable strategies to enhance customer interactions.3. Future-Proofing Your Business: Gain expert advice on how companies can innovate their operational models to stay relevant and preferred by customers in a rapidly evolving market.Follow and Subscribe for More Insights:Don't miss out on any future insights! Follow and subscribe to the CX Goalkeeper Podcast for more enlightening discussions that can transform your approach to customer experience and leadership. Listen to this episode on your preferred platform:- Apple Podcasts: https://apple.co/3qYr4nh- Spotify: https://bit.ly/3GhCGXeCXGKWe thrive on feedback! After listening, please drop us a review or comment on any of these platforms, or visit the podcast page to provide direct feedback and suggestions. Your insights help us bring more value to each episode.- Podcast Page: https://www.cxgoalkeeper.com/PodcastStay tuned and keep guarding your goals with the CX Goalkeeper Podcast—where we're not just about business-to-business or business-to-consumer, but human-to-human connections. Thank you for tuning in!

While the tradition of wine is still important to how we connect with customers, the way that we communicate has changed. David Avrin, President of The Customer Experience Advantage explains why brands must have an omnichannel approach to their customer communication. Identify which channels are most valuable to your business by defining your core audience. Then find out what they watch, what they read, and where they recreate. Use these insights to harness the technology that your customers use whether its snail mail or TikTok. David reminds us that there is no shame in not being comfortable with technology but there is no excuse to not work with a technology native who does understand the platforms that best reach your audience. Resources:         82: Getting to Know Your Wine Customer 85: It‘s Time for New Wine Sales Strategies 98: Selling Wine in Non-Traditional Channels 161: Use Storytelling to Sell More Wine David Avrin Website David Avrin Books David Avrin LinkedIn David Avrin YouTube Social Media: Facebook | Instagram Vineyard Team Programs: Juan Nevarez Memorial Scholarship - Donate SIP Certified – Show your care for the people and planet   Sustainable Ag Expo – The premiere winegrowing event of the year Sustainable Winegrowing On-Demand (Western SARE) – Learn at your own pace Vineyard Team – Become a Member Get More Subscribe wherever you listen so you never miss an episode on the latest science and research with the Sustainable Winegrowing Podcast. Since 1994, Vineyard Team has been your resource for workshops and field demonstrations, research, and events dedicated to the stewardship of our natural resources. Learn more at www.vineyardteam.org.   Transcript Craig Macmillan  0:00  Our guest today is David Avrin. He is president of the customer experience advantage. Today we're going to talk about a little bit about the business side, and how that applies sustainability in the wine industry. Thanks for being on the podcast.   David Arvin  0:14  Thank you very much for having me.   Craig Macmillan  0:16  Now, we've talked about wineries vineyards, but their businesses. In your mind, what are some of the important things that winery and vineyard owners might think about in terms of making their companies sustainable into the future?   David Arvin  0:29  Yeah, it's interesting, because I think the industry certainly has been around for a very long time. And when it goes back to Biblical times, and there's there's certain ways that vineyard owners, those who are in the business suppliers, and others, this is how we do business, this is how it's done. But what's interesting is for the rest of us, who are the wine consumers, our lives have changed. And it's actually for everybody, right? How we connect, and share and grow our own businesses, and our changing expectations for access and immediacy, and flexibility, all of that has changed. So I think part of future proofing your business is striking that balance between the traditions, that, that go into making a great vintage wine, and how we interact and how we engage as consumers in the b2b side with distributors and others as well. So many of those mechanisms have changed. So I think what's really important is for people to be very clear on the technologies that are expected, and the ones that facilitate great communication in great relationships. I saw a study the other day, and the gist of it said that, that companies today are expected to deploy technology that allows their customers to do business with them, not from home, from anywhere, at any time, I don't expect that I can get my hair cut at four o'clock in the morning, but I expect that I can make an appointment to do so or cancel that appointment. So I think it's a very unique industry, because the traditions and what is tried and true and effective are so important to maintain, so important to pass along from generation to generation, but how we connect and communicate and deliver those services, those products, all of that has changed. We need to stay on the front end of that.   Craig Macmillan  2:09  One of the attractions of wine, I think, in my experience with customers, is this traditional aspect this is this is something mystical about it. And how do we maintain that kind of magical quality to a product, when we need to engage with the customer in more electronic ways or more distant ways, and maybe without as much touch?   David Arvin  2:31  I think it's just the business part of it, that it requires that kind of an expeditious, ease of use kind of a methodology are really virtual wine tastings unless you're actually tasting wine in different locations and connecting electronically.   Craig Macmillan  2:46  And that's happened.   David Arvin  2:47  Yeah, yeah, absolutely. We did it during COVID. We had so many double dates with my wife and some other couples and stuff, and just opportunity just over a glass of wine and some dinner, to just hang out with each other. It's one of things we learned during the pandemic that was possible. But I think when I've talked about the technology, I think it really is purely just how do we do business, my, my mantra, my new book is all about how to be how to become ridiculously easy to do business with. And so I think fortunately for the industry, I think the traditions still hold true. I think in person, wine tastings and wine enjoys and pairings at restaurants, I think a lot of that will pretty much stay the same. I think it's we're always want to stay on the forefront of that. But it's the the communication, the distribution, the marketing. There are so many new amazing mechanisms now to reach our target market, which is shifting, of course, we can talk about that. But it's using the mechanisms that they use. And so we can be traditional, but we certainly don't want to be seen as stodgy or antiquated, or old school. And so I think there's there's a really wonderful balance that in the terminus is fully intentional, because there's so much that balance comes into this industry. But I think in terms of our communication and our marketing and our in person enjoyment. I think that part's all very important.   Craig Macmillan  4:07  He mentioned the generational change. And that's an issue for the wine business, the generation that really brought us to where we are today, their children, and then possibly their grandchildren are coming of age, they're coming of age. And the question is whether that love of the wine product has been passed on generationally or not. One thing that I learned from looking at some of your other talks and stuff was, it's about and you mentioned it was the ease of connection and the ease of doing business and convenience.   David Arvin  4:40  I think on the business side is that I think there's a great opportunity for the industry to become not just present and relevant but preferable to a new generation as well. It's not like there isn't a long history with wine. As I said, going back to Biblical times. They have survived so well over the years. But what's different is each generation How we communicate, and how we connect and reach out, all of that has changed. I think wine is uniquely positioned to capitalize on that new as long as these generations come to fruition that Gen X, the Gen Y, the Gen Z, and all of them as well, because I think there's a natural progression of maturity in the individual. It's like there's a space, I think, between the parties. And I remember when party was a noun, now it is a verb. And then of course, the the more traditional and stodgy. I think wine is uniquely placed in there. And so while the young people are, they're going to play drinking games at 18, to 23, 24, you know, playing quarters with beer, the opportunity when when it's time to grow up, we grab a glass of wine, and we connect together. So you might have party and the stodgy I think the middle is social. And I think wine has a phenomenal opportunity right now to be positioned as the social drinker, we're not drinking to get drunk. We're not drinking to be to be sophisticated in in our smoking jackets with a high ball and of whiskey. But I think wine lends itself phenomenally to visuals, as well. And so I think if you're going to compare it to industries that have survived and thrived in that transition, I think coffee is probably the best. I mean, we grew up our parents, you go down, look for 15 cents, get a cup of joe. Well, now everybody's enjoying coffee, it's become more profitable, it's become more prevalent, because they've looked at a couple of things. One is the social aspect. And Starbucks had a big role to play in how we look at that experiential thing. But it's also a grab and go kind of an item, being able to recognize how easy do we do that and take that to the office. And that industry has done it very well. No, wine, of course, is something different. We don't necessarily take to the office, but the visuals of people who have come of age socializing, and not just drunk at a frat party, I think there's wonderful opportunities in terms of our marketing to say, when you're when you finally grown up, this is how we connect, this is how we socialize. And the other part of it, I think, is the packaging. And this part has been really fun for us because we are of the mind of so many, that when we get invited to a gathering, we always come with a bottle of wine. What's interesting is talking to others that one of the primary drivers. And this really takes us back to like 50 60, 70s was the emergence of clever and attractive packaging. It's less important today in other industries. But I think it's more important in the wine industry. The clever names, the clever packaging, so many people I've talked to say, I just thought this bottle looks so cool. And that's the one that they bring, right. That's not the bottle we tend to open up we like to display because there's so much creativity in that the elegant yesteryear of wine was a very elegant, labelled today. They're whimsical, they're fanciful, they're, they're tongue in cheek, and everything from the 99 crimes that you can scan and get a little story about them to Menage a Trios, which, which, you know, gives people a little bit of a smile when you realize the the inference, I think is such an exciting industry right now. I think the biggest population bubble in history is coming of age, and the perfect target. And then we look at the social how they communicate as well. Whether it's Instagram, or tick tock, for others, as well short form social short form video, it lends itself so well, two people connecting and gathering and enjoying life and sharing a bottle of wine.   Craig Macmillan  8:23  I'm a dinosaur, I just turned 55. And I work sometimes in the tasting room, the winery where I work now Niner Wine Estates, as time went on, it became very clear that I was not able to communicate with my coworkers, because they were talking about Instagram, they were using Twitter, they were Venmoing everything like I couldn't even be involved in social gatherings without getting Venmo on my phone. It's a here's 20 bucks and like, I don't want that. No, I wanted my Venmo account. Yeah, so one of them actually offered to become my social media consultant. And that is still continued to this day. So how can we make it easy for the consumer to interact with winery, if the consumer is not either tech savvy or in my case doesn't want to be tech savvy.   David Arvin  9:11  The term that you're going to hear so often which is which is omni channel. And omni channel means no matter how they want to communicate with you give them that opportunity. I mean, you talk about Venmo, for example, and I speak to audiences around the world, I write books on all of this. And one of the things I talk about in the new book that I'm writing right now, which is called ridiculously easy to do business with one of the chapters is be ridiculously easy to pay, you know, somebody wants to pay you through Venmo Okay, and this is scary for people with very traditional businesses. And I'm like, oh my god, somebody's trying to give you money, say yes. As you had recognized sometimes it takes a younger person who is a technology native who is immersed in all of this to help you translate and help you implement. There is no shame in not being comfortable with some of the new social media platforms or mechanisms. There is no excuse to not work with somebody who is and just because it might be a little bit scary. And for I mean, if you're old, I'm ancient, my kids run circles around me are all of our kids where we've got a Brady Bunch, they're all sort of 20 to 29. And I've got two of them who do digital marketing and digital media for a living. I wrote books if you can, if you're watching the video behind me, I wrote books, and I couldn't keep up today. But what we do is we surround ourselves, we outsource we, we hand off to people who are comfortable with those mechanisms. So when I talked before up omni channel, we're all going to have people, we're going to have customers from 21 to 85 or above, they want to communicate with you differently, they want to access the product differently, some might be able to do sort of online video introductions, a tour of the winery, some things that look very experiential, and some are very, very comfortable using the app and doing things online ordering. And there's another segment that needs to talk to a person for for those in business, those who are listening to this podcast, you don't have to be all things to all people. But you have to be very clear of who your audience is, and who your future audience is. And make sure that you have the processes in place for them to reach you by phone, by text message. However, that might be an even if it's just the b2b aspect of your business and dealing with vendors and others as well. No matter how they want to communicate, try and make that available. We look at the lifetime value of our customers, both on the consumer side and also on the distribution side. being ridiculously easy to do business with is a competitive advantage today. And all of this is with a recognition that you have to be good at what you do, right? This isn't in lieu of a quality product, don't take your eye off the ball. But what's different today, what's different post pandemic is that our mechanisms for how do we communicate or pay or order or reorder have got to be simple and streamlined. And then when we look at the audience is how do they where are they getting their information if you want to really target those, those 21 to 30 year olds posting clever, engaging intent and enticing videos on Tik Tok or Instagram, it's not fluff, it's business. If that's where they get their information, you need to be there. You need to be there effective.   Craig Macmillan  12:11  And that raises another question. I think it's tough for a lot of businesses just in general, how do you keep up on all this stuff? As there's new applications? There's new channels, there's new preferences, that's another one Pay Pal was the thing. So yeah, Pay Pal? I'm cool PayPal Venmo I'd never heard of it until somebody demanded that as a payment. If I'm the general manager of a business or if I'm an executive, how do I stay on top of this?   David Arvin  12:34  Um, first of all, is the recognition you don't have to do everything. Because it is overwhelming. It's 100%. You don't have to be on every social media platform. You don't have to take every form of payment. You don't have to take Bitcoin, I would advise against it. But it doesn't absolve you of the responsibility to be a student of business be a lifelong learner of business. And there's no shortage of content available online. That tells you here the the the hottest trends, how do millennials or Gen Z prefer to communicate what is their greatest influence into what they buy? When and why just read I mean, there's videos on on online every day, part of my responsibility to my clients and my audiences that I serve is I need to be very, very current. There was somebody who had booked me to to keynote a conference and that's my my primary business as a keynote speaker. And it was six months away. And they asked if I would send they were finalizing things if I would send my slide deck. And I said, I'm happy to send my slide deck but understand it's not what I'm going to present to you in six months, because things will change between now and that whether you have a second generation who's moving up within your business, make sure that you have people of all ages in the room as you discuss strategy. I think to answer your question, just be a student of this there is no shortage go on YouTube is the second biggest search engine in the world only second to Google, and it's owned by Google. But YouTube is a wonderful way to have just looking at stories and news clips and others about what are the latest trends. How are they predominantly buying? Where does Gen Z get most of their information? Right? I saw some of the day was fascinating that Disney was suffering in a significant way just because the youngest of our people are getting most of their videos and content online now on YouTube and others and it's in lieu of that it's not like they did anything wrong. Bed Bath and Beyond goes bankrupt not because they did a bad job. It's that we had changed and how we buy and how we connect we just get it delivered to our house through Amazon or something else. So I for me, I think it's it's a it's an exciting thing. It's a positive thing to be a constant learner, stay up to date and relieve yourself of the pressure to do everything. Just look who is my core audience? What do they watch? What do they read? Where do they recreate and congregate and dine and connect and are we there? And are we there in a way that is is not just present and not overly salesy. Persuasive and social and big the big rule in social media is don't sell share.   Craig Macmillan  15:04  I was reading something this morning, which reminded me of a topic that we had talked about internally in our winery. And that is the the idea of story. You just mentioned that storytelling. We also know that attention spans are short. And we know that a lot of us technology is set up for no more than a minute, two minutes, three minutes, how do I tell a really compelling story in a short amount of time? there's   David Arvin  15:28  Well,  two ways to do it. One is a story, a traditional story. And that might be through an article, it might be through a longer form video, it tells us a situation or something about a Thanksgiving dinner, and something that emotional happens. And you see that on the table. Most of story today, in terms of short form, video format, is literally very short. It can be a 22nd, Instagram reel, with pictures and pictures and pictures and lots of lots of music. I think the best example, if you think and look at how pharmaceutical companies are doing their commercials today, for Jardiance, or whatever those might be, whether it's a musical number, how often you see seniors at a farmers market, or at a kid's birthday party, but they're showing them connecting, and being being social, and family. And they just put these scenarios, you don't really know what the whole story is. But it puts it within the context as opposed to somebody holding up the product. And talking about the product. It's what do we want people to feel and I think that's the greatest opportunity for wine today, when looking at Gen Y millennials, or Gen Z is is is showing them in the in the kinds of situations that makes sense. It's laughter It's friendship, it's it's connecting, but it's also post fraternity party, it's post red solo cup, I could see a great ad campaign when you're ready to graduate from the red solo cup to a nice glass of Chardonnay, right? But that doesn't mean that somebody's 60 years old, it can be young and sophisticated. And the romance and all of that I think the stories can be told in short form, through the visuals, you know, and the music and all the things that and once again, here's here's a great thing about about YouTube, you can go on YouTube and search, how do you use YouTube? And you'll see a million videos, how do you create Instagram reels that capture the attention or look for others within your industry don't copy but emulate you know, which are the ones that get engagement and why I think it's an exciting thing to become a student of this. And I've learned so much from my kids who are no longer kids. My oldest daughter works for the number one social media channel on the planet. And they post videos and they get between 40 and 50 million views on their videos in the first 24 hours. Wow. And so what I'm learning from them is astonishing. And did I mention I wrote books on this?   Craig Macmillan  15:29  You said you've got one out right now what is that?   David Arvin  17:22  Yeah, well, but my new subject, and it's not really new. But I realized about seven or eight years ago because I talked about marketing and branding for most of my career, what are the what are the words we use that best describe and differentiate what we do in the marketplace. And I came to the recognition probably seven or eight years ago that we had changed in such a substantial way because of social proof that what we say about ourselves, is not unimportant, but it's not nearly important, today's what other people say about us. And it's Yelp and TripAdvisor and rotten tomatoes, and Glassdoor and of course all of the your own social media sites. So I might that's what led to my research would lead to my book, why customers leave and how to win them back is one of the points of frustration, friction in the process, unnecessary delays and, and lack of convenience for certain things. My whole business changed. And so all of my work and my research and my speaking and my books are around the central theme that in a marketplace where everybody's good. The winners are the ones who are ridiculously easy to do business with.   Craig Macmillan  18:56  I think you just answered the question, but what is the one thing you'd recommend?   David Arvin  19:00  There's two aspects Well, once the business aspect, and the other one is the marketing. So I think in terms of internal process, you have to be able to replicate what we're seeing in a broader marketplace. You have to be able to reach somebody, if somebody's yelling into the phone agent, real person real person, you're doing something wrong, right doesn't mean we can staff 24 hours but we're learning we can learn from Uber and Amazon and Domino's and others as well in terms of how do they use the mobile technology to make it super easy to reach someone to ask a question to reorder, make sure you have an off ramp so they can talk to a real person. That's the ridiculously easy walk your customers journey. Are there too many steps? How long is your contracts, we're seeing companies reducing their contracts and things that are really relevant and important. Be easy to work with your distributors and your vendors and others as well. And then of course on the marketing side is just recognize who not only your buyers are today, but your future buyers. Beware they are speaking language that's persuasive, authentic for them as well. And I think this this is one in industry and I speak to industries that are really struggling. I think the sky's the limit for the wine industry.   Craig Macmillan  20:05  So where can people find out more about you?   David Arvin  20:08  You find me online. My name is David Averin AVRIN, I'm on all social media on some of them. It's the real David AVRIN. That's a whole cat fish for another day. But you can look me up at Davidavrin.com or just google music videos as well. And as we had said, Before I speak and I consult. I love talking business. I'm a fan of business and I'm very optimistic about where we are post pandemic.   Craig Macmillan  20:32  Fantastic. Hey, we gotta go. Thanks for being on the podcast. David. Our guest today was David Avrin, president of the customer experience advantage   Nearly perfect transcription by https://otter.ai

On this week's episode of The Leadership Habit Podcast, Jenn DeWall talks to customer experience expert and keynote speaker David Avrin. Together, they explore the challenges of customer service in today's fast-paced marketplace.  David shares his insights about the pain points customers are facing and how leaders can start enhancing the customer experience to win […] The post Enhancing the Customer Experience with David Avrin appeared first on Crestcom International.

Why Customers Leave – with David AvrinI was reading (listening) to my friend David Avrin's book “Why Customers Leave and How to Win Them Back” and there were so many good nuggets in there that I just had to have him on the podcast. We talked about the customer experience and how so many times you lose the sale without even knowing that you were being considered.Listen to this new episode for some straight talk about the customer experience so you can find the kinks in your business pipeline and get more opportunities.About David AvrinOne of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. www.DavidAvrin.com https://www.linkedin.com/in/davidavrinhttps://www.instagram.com/therealdavidavrin If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.comPlease be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com Hi, I'd love your feedback. What other topics would you like me to cover and what guests would you like me to have on. Go to http://podcast.alanberg.com and click the button there to take the 2-question survey.Thanks for making this better for you!Alan Berg

Are you aiming to make your business ridiculously easy for customers to interact with? What are the essential steps to reach this pinnacle of customer-centric success? In this episode, Stacy Sherman joins forces with David Avrin, renowned expert in customer experience, to dive into pivotal questions. They explore the nuances of simplifying your business processes and designing an intuitive and seamless customer journey. You'll hear strategies and necessary mindset shifts to elevate your brand, making it not just an option but preferred choice for your customers–a brand that customers love and keep coming back to, time and time again!    

On this very special 100th episode of Branding Matters, I'm excited too welcome back my very first guest - David Avrin.David is a renowned keynote speaker, author and expert in the field of branding. With his extensive experience, David shares invaluable insights on how being a keynote speaker can be a game-changer in building your brand. This conversation is truly one of my favourites and is particularly relevant if you're striving to create a strong and impactful brand presence in today's competitive landscape. Get ready to gain valuable strategies and perspectives from David on how to leverage keynote speaking to enhance your brand's visibility and success.Here are the highlights from this episode:03:44 - How David realised his love for public speaking08:01 - Why the best speakers are teachers by heart13:50 - Tips to overcome nerves when public speaking18:25 - How to connect with your audience when you're on stage27:01 - Why sharing your story gives you the credibility to offer advice34:47 - How to differentiate yourself from other speakers39:58 - Tips for doing virtual presentations 45:00 - David's badass superpowerThanks for listening! If you enjoyed this episode, please leave a 5-star rating along with a brief review.About MeHey there, I'm Joelly - the Branding Badass. My badass superpower is helping you build brand equity for your business. From branded merch to brand consulting, when you work with me, you get results! Need help with your branding? Hit me up at brandingmatters.ca/free-consultation Let's stay connected! Instagram - @Branding_BadassLinkedIn - Joelly GoodsonWebsite - BrandingMatters.ca

David Avrin talks with Jason Barnard about how to become ridiculously easy to do business with. David Avrin is recognised worldwide as one of the most sought-after speakers and consultants in the field of customer experience. David has delivered his content-rich, entertaining and actionable presentations to enthusiastic audiences across North America and in 24 countries around the world. David helps companies better understand and connect with their changing customers and clients to future-proof their business. David's insights have been published in thousands of media outlets around the world. He is also the author of five books, including the highly acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his latest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. With advances in technology and AI, businesses have largely automated their processes and may have overlooked the importance of human interaction. For an optimal customer experience, the balance between technology and human engagement is absolutely essential. Employing an omnichannel approach that harmoniously blends AI bots and human interactions significantly increases service efficiency while providing that invaluable personal touch. In this fascinating episode, David Avrin and Jason Barnard address the key insights needed to create a seamless and effortless customer experience. David highlights the need to adopt technologies that increase customer convenience and flexibility, and warns against strategies that prioritise organisational ease at the expense of customer experience. David uses personal examples to illustrate the importance of making processes simple and easy for customers. He underscores the need for businesses to evaluate their processes, taking into account both new implementations and adjustments due to the pandemic. As always, the show ends with passing the baton…David incredibly passes the virtual baton to next week's amazing guest, Purna Virji. What you'll learn from David Avrin 00:00 David Avrin and Jason Barnard 02:56 Omnichannel Approach: Balancing AI Bots and Human Interaction 05:21 How to Leverage AI and Chatbots for Efficient and Crucial Customer Interactions 07:23 David Avrin's Brand SERP 07:49 Bing Chat: Who is David Avrin  09:54 How Aware are Businesses of Their Online Presence? 13:01 Shift in Business Focus and Its Impact on SEO and Online Reputation 15:43 How Important are Online Presence and Social Proof for Safe Decisions? 18:46 What are the Dangers of Unnecessary Friction in the Customer Experience? 22:34 Adopting New Technologies and Maintaining Customer Ease 24:46 Does Adequate Preparation for a Podcast Add Value or Unnecessary Friction for Guests? 27:12 What Role Does Managing Expectations Play in Delivering Great Customer Experience? 30:40 How Does Making it Easy for Other People to Do Business with You Help with Branded Search? 32:04 Passing the Baton: David Avrin to Purna Virji This episode was recorded live on video July 4th 2023

Jon Weberg talks with Jason Barnard about how to profitalize your business with omnichannel optimization. Jon Weberg is an American entrepreneur, top 1% growth consultant and business master. He is a 2-time self-published author, has run 3 different businesses and spoken to audiences around the world, so his wealth of actionable knowledge is impressing the masses. Considered a leading expert on profit, optimisation and scaling, Jon spends his time helping entrepreneurs grow their businesses hyper-profitably and without outside capital – with Profitalize. Focusing on a single channel to make a business stand out may no longer be enough given the enormous competition in today's digital age. There is a definite need to be visible and in front of clients, and one way to achieve this is through Omnichannel Optimization. In this exciting episode, Jon Weberg explains what Omnichannel Optimization is and how it can boost your business. The cherry on top? Jon highlights the importance of consistent follow-up through email marketing and the value of creating personalised and engaging content. Jon gives practical tips on how to leverage the most profitable form of marketing and identifies the areas to focus on for Omnichannel Optimization beyond Google. As always, the show ends with passing the baton… Jon wonderfully passes the virtual baton to next week's incredibly delightful guest, David Avrin. What you'll learn from Jon Weberg 00:00 Jon Weberg and Jason Barnard 01:54 What is Omnichannel Optimization? 03:03 How Omnipresence in SERPs Can Boost Your Digital Marketing Strategy 04:06 Combining SEO with Retargeting and Consistent Email Engagement 05:02 Profitalize Brand SERP 07:22 Kalicube Support Group 08:49 How AI is Transforming Digital Marketing 10:27 AI and Bots VS Real World Experience and Human Interaction 11:53 What Areas Should You Focus On for Omnichannel Optimization Beyond Google? 12:40 How Regular Follow-Up and Strategic Emailing Can Boost Your Business 13:42 What is the Most Profitable Form of marketing? 14:49 Mastering the Art of Follow-Up Content: Entertaining, Enticing and Educating 15:11 How to Leverage Entertainment, Education, and Enticement in Your Omnichannel Marketing Strategy 17:08 Crafting Effective Email Campaigns with Depth, Intensity and Variety 21:13 Building Stronger Connections Through Thoughtful Email Follow-Ups 22:18 How to Optimise Your Services for Better Customer Relations and Higher Conversion Rates? 24:35 How can Humor, Testimonials, and Strategic Copywriting Turn Followers into Buyers? 27:56 Increase Conversions with Multiple Landing Pages: Myth or Must-Have? 29:27 How Catering to Different Mindsets Can Drive Your Sales Up? 32:11 Multi-Angled Communication Approaches to Enhance Omnichannel Optimization 32:45 How Does Branded Search Help with Omnichannel Optimization? 34:06 Passing the Baton: Jon Weberg to David Avrin This episode was recorded live on video June 27th 2023

Jon Weberg talks with Jason Barnard about how to profitalize your business with omnichannel optimization. Jon Weberg is an American entrepreneur, top 1% growth consultant and business master. He is a 2-time self-published author, has run 3 different businesses and spoken to audiences around the world, so his wealth of actionable knowledge is impressing the masses. Considered a leading expert on profit, optimisation and scaling, Jon spends his time helping entrepreneurs grow their businesses hyper-profitably and without outside capital – with Profitalize. Focusing on a single channel to make a business stand out may no longer be enough given the enormous competition in today's digital age. There is a definite need to be visible and in front of clients, and one way to achieve this is through Omnichannel Optimization. In this exciting episode, Jon Weberg explains what Omnichannel Optimization is and how it can boost your business. The cherry on top? Jon highlights the importance of consistent follow-up through email marketing and the value of creating personalised and engaging content. Jon gives practical tips on how to leverage the most profitable form of marketing and identifies the areas to focus on for Omnichannel Optimization beyond Google. As always, the show ends with passing the baton… Jon wonderfully passes the virtual baton to next week's incredibly delightful guest, David Avrin. What you'll learn from Jon Weberg 00:00 Jon Weberg and Jason Barnard 01:54 What is Omnichannel Optimization? 03:03 How Omnipresence in SERPs Can Boost Your Digital Marketing Strategy 04:06 Combining SEO with Retargeting and Consistent Email Engagement 05:02 Profitalize Brand SERP 07:22 Kalicube Support Group 08:49 How AI is Transforming Digital Marketing 10:27 AI and Bots VS Real World Experience and Human Interaction 11:53 What Areas Should You Focus On for Omnichannel Optimization Beyond Google? 12:40 How Regular Follow-Up and Strategic Emailing Can Boost Your Business 13:42 What is the Most Profitable Form of marketing? 14:49 Mastering the Art of Follow-Up Content: Entertaining, Enticing and Educating 15:11 How to Leverage Entertainment, Education, and Enticement in Your Omnichannel Marketing Strategy 17:08 Crafting Effective Email Campaigns with Depth, Intensity and Variety 21:13 Building Stronger Connections Through Thoughtful Email Follow-Ups 22:18 How to Optimise Your Services for Better Customer Relations and Higher Conversion Rates? 24:35 How can Humor, Testimonials, and Strategic Copywriting Turn Followers into Buyers? 27:56 Increase Conversions with Multiple Landing Pages: Myth or Must-Have? 29:27 How Catering to Different Mindsets Can Drive Your Sales Up? 32:11 Multi-Angled Communication Approaches to Enhance Omnichannel Optimization 32:45 How Does Branded Search Help with Omnichannel Optimization? 34:06 Passing the Baton: Jon Weberg to David Avrin This episode was recorded live on video June 27th 2023

David Avrin talks with Jason Barnard about how to become ridiculously easy to do business with. David Avrin is recognised worldwide as one of the most sought-after speakers and consultants in the field of customer experience. David has delivered his content-rich, entertaining and actionable presentations to enthusiastic audiences across North America and in 24 countries around the world. David helps companies better understand and connect with their changing customers and clients to future-proof their business. David's insights have been published in thousands of media outlets around the world. He is also the author of five books, including the highly acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his latest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business. With advances in technology and AI, businesses have largely automated their processes and may have overlooked the importance of human interaction. For an optimal customer experience, the balance between technology and human engagement is absolutely essential. Employing an omnichannel approach that harmoniously blends AI bots and human interactions significantly increases service efficiency while providing that invaluable personal touch. In this fascinating episode, David Avrin and Jason Barnard address the key insights needed to create a seamless and effortless customer experience. David highlights the need to adopt technologies that increase customer convenience and flexibility, and warns against strategies that prioritise organisational ease at the expense of customer experience. David uses personal examples to illustrate the importance of making processes simple and easy for customers. He underscores the need for businesses to evaluate their processes, taking into account both new implementations and adjustments due to the pandemic. As always, the show ends with passing the baton…David incredibly passes the virtual baton to next week's amazing guest, Purna Virji. What you'll learn from David Avrin 00:00 David Avrin and Jason Barnard 02:56 Omnichannel Approach: Balancing AI Bots and Human Interaction 05:21 How to Leverage AI and Chatbots for Efficient and Crucial Customer Interactions 07:23 David Avrin's Brand SERP 07:49 Bing Chat: Who is David Avrin  09:54 How Aware are Businesses of Their Online Presence? 13:01 Shift in Business Focus and Its Impact on SEO and Online Reputation 15:43 How Important are Online Presence and Social Proof for Safe Decisions? 18:46 What are the Dangers of Unnecessary Friction in the Customer Experience? 22:34 Adopting New Technologies and Maintaining Customer Ease 24:46 Does Adequate Preparation for a Podcast Add Value or Unnecessary Friction for Guests? 27:12 What Role Does Managing Expectations Play in Delivering Great Customer Experience? 30:40 How Does Making it Easy for Other People to Do Business with You Help with Branded Search? 32:04 Passing the Baton: David Avrin to Purna Virji This episode was recorded live on video July 4th 2023

We used to rant about poor customer service to our family and our friends. Today we share our experiences with everyone, and there's no shortage of online options for where to share our experiences, both good and bad. The bigger question is, how do we share it? More specifically, do we share in a way where our concerns are actually addressed and ideally resolved? My guest today has created a unique solution, that is a godsend for some, but a genuine pain in the ribs for others. Today on the podcast I'm talking to Michael Podolsky. He's the creator of PissedConsumer.com. We're going to talk about the empowered consumer and what it takes to get the attention of companies today. You can find Michael Podolsky at: https://www.linkedin.com/in/michael-podolsky/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin  Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know that innovation is happening at light speed; there are new technologies that allow for better and faster ways of connecting with customers and expediting transactions. But one of the biggest challenges that innovators face in bringing new technology to market is that too often new tech doesn't play nice with old Tech. Well, my guest today is using AI and low code to bring new technologies to industry 17 times faster than traditional approaches. I'm talking today with tech entrepreneur and e-commerce pioneer, John Nordmark, CEO and co-founder of iterate.AI, about how a new generation of artificial intelligence and technologies will revolutionize customer engagement.  You can find Jon Nordmark at: https://www.linkedin.com/in/nordmark https://www.iterate.ai/company/our-team/jon-nordmark You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Eating out has changed significantly over the years, even just in my lifetime. We've gone from the classic sit down dining to drive up, to drive through, to order up front, to grab and go, and even a big growth recently in ghost kitchens. So what's new in the dining industry? And, more importantly, what's next? Today we have a real treat on the podcast. I sat down with restaurant industry icon and chairman of Firehouse Subs, Don fox. We're going to talk about where this constantly evolving industry is headed next and what that means to all of us in business. Today I'm talking to restaurant industry veteran Don Fox. You can find Don Fox at: https://www.linkedin.com/in/don-fox-0919033 https://twitter.com/DonMFox You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

How, when, and where we buy has changed dramatically in recent years. Winning companies in today's competitive marketplace are the ones that are fast and easy to do business with. In this episode of The Forward Thinking podcast, host Stephanie Barton, VP of Marketing and Communications at FCCS welcomes back author, speaker, and customer experience consultant and expert David Avrin for a conversation about the shift in customer expectations.  David will be presenting at the upcoming FCCS Home Lending Conference in Salt Lake City, and has returned to the podcast to share key ways to create unforgettable customer experiences that can become your competitive advantage.    Episode Insights Include:   What the Customer Experience Isn't The customer experience is not customer service.  The way a company does business with its customers is the customer experience.  Just being friendly is not a sufficient customer experience.  The customer experience measures how easy the business process is.  Every person in a company is part of the customer experience.    A Snapshot of Today's Customers Expectations for speed, accommodation, and convenience have increased significantly.  High quality and competence are the bare minimum expectations.  Today's companies are judged by how easy it is to do business with them.  The convenience factor is essential to a successful customer experience.  Identify your own preferences to identify what your clients are looking for.    How to Improve the Customer Experience Make your process more visible to your customers.  Turn setbacks into celebratory milestone announcements.  Be proactive about status updates. Consider communications and relationship building opportunities.  Take advantage of Zoom and other technologies to connect with clients.    Developing Better Customer Relationships The balance between technology and humanity is critical.  Give your clients choices — don't force them to do business with you in only one way.  Help people learn new processes as needed.  Simplify processes and create solutions that make life easier all around.  People want to know what to expect with no surprises.    Overcome common customer experience mistakes Don't be overly rigid or scripted — leave room for accommodation and conversation.  Don't push clients to do the business the way you want them to do it — offer choices.  Don't assume your customers know how you navigate your systems — eliminate points of friction by walking through the process through their eyes.   This podcast is powered by FCCS.   Resources   Learn more about the upcoming FCCS Home Lending Conference - https://www.fccsconsulting.com/conferences/home-lending-conference   Connect with David Avrin - https://www.davidavrin.com/   Get in touch   info@fccsconsulting.com    

Ken Blanchard famously said that "none of us is as smart as all of us". We're all limited in our knowledge and perspective by what we've experienced: our personal and professional wins and losses. Well, no organization has leveraged that collective wisdom, mastermind set philosophy better than Vistage. Today on the podcast, I'm pleased to be talking with Sam Reese. He's the CEO of Vistage, the world's largest and most successful CEO coaching and peer advisory organization. We're going to talk about how to bolster your experience, your perspective, and your professional network, so you can make better decisions and future proof your business model. You can find Sam Reese at: https://www.linkedin.com/in/samreese/ https://www.vistage.com/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

When companies don't foster open communication and establish regular, open conversations, they may experience inconsistency in customer experiences, decreased productivity, missed opportunities, low employee morale, and decreased customer satisfaction. These issues can negatively impact the success and growth of the business. In this episode, David Avrin stresses the importance of regular, open conversations among team members to ensure consistent engagement with customers. He suggests that the purpose of these conversations is not to agree with each other, but to explore scenarios and come to a consensus as a company. This consensus helps create a consistent customer experience and sets a clear standard for how the business interacts with its customers. By fostering open communication and establishing a strong team culture, these conversations empowers businesses to create a positive and memorable customer experience.

LifeBlood: We talked about modernizing customer experience, how to give the people what they want, why companies are falling short of this, and what to focus resources on, with David Avrin, customer experience expert, keynote speaker, author and podcaster.  Listen to learn why providing great customer experience means being ridiculously easy to do business with! You can learn more about David at DavidAvrin.com, Facebook,Instagram, YouTube and LinkedIn. Thanks, as always for listening! If you got some value and enjoyed the show, please leave us a review here: ​​https://ratethispodcast.com/lifebloodpodcast You can learn more about us at LifeBlood.Live, Twitter, LinkedIn, Instagram, YouTube and Facebook or you'd like to be a guest on the show, contact us at contact@LifeBlood.Live.  Stay up to date by getting our monthly updates. Want to say “Thanks!” You can buy us a cup of coffee https://www.buymeacoffee.com/lifeblood

Customers have more power now than they had before. If your service or product isn't great, they won't think twice about leaving. They're going to write you a bad review and that could be it for you. It's very important to understand your customer's journey really well. Know what they value and offer that to them. The competition is only getting tougher so you need to be conscious, creative, and intentional with how you deal with your customers. Join John Livesay as he talks to David Avrin about the new landscape of business and why customers leave. David is a best-selling author and an in-demand customer experience speaker. Learn how to properly do your business by putting the customer front-and-center. Start upping your game when it comes to customer experience.Wanna Host Your Own Podcast?Click here to see how my friends at Podetize can helpPurchase John's new bookThe Sale Is in the TaleJohn Livesay, The Pitch WhispererShare The ShowDid you enjoy the show? I'd love it if you subscribed today and left us a 5-star review!Click this linkClick on the 'Subscribe' button below the artworkGo to the 'Ratings and Reviews' sectionClick on 'Write a Review'Love the show? Subscribe, rate, review, and share!Here's How »Join The Successful Pitch community today:JohnLivesay.comJohn Livesay FacebookJohn Livesay TwitterJohn Livesay LinkedInJohn Livesay YouTube

Customers have more power now than they had before. If your service or product isn't great, they won't think twice about leaving. They're going to write you a bad review and that could be it for you. It's very important to understand your customer's journey really well. Know what they value and offer that to them. The competition is only getting tougher so you need to be conscious, creative, and intentional with how you deal with your customers. Join John Livesay as he talks to David Avrin about the new landscape of business and why customers leave. David is a best-selling author and an in-demand Customer Experience speaker. Learn how to properly do your business by putting the customer front-and-center. Start upping your game when it comes to customer experience.

David Avrin knows your customers are changing. To compete, you need to change as well. 

We're living in a world that continues to change post-pandemic — and speakers have to continue adjusting to stay relevant! There are more opportunities now than ever for speakers, but you have to be intentional and have a clear plan to build a sustainable speaking business. This week, David Avrin joins us to share some great advice and a little tough love that will help you build your speaking business and not just get gigs. David has a background in marketing and decades of experience in the speaking industry, and he's here to help you understand what it takes right now to get booked and paid to speak. David unpacks ways to beat imposter syndrome, what it looks like to inspire your audience, and why systems and processes matter more than giving a perfect performance.David will bring you back to your "why" and show you how to turn your passion into sustainable success. If you're booking speaking gigs but haven't taken the leap to build a business — or haven't made it a priority — this episode is for you! You'll get fresh inspiration on how to seize opportunities, fill your calendar, and keep a long-game mentality. Here's what you'll learn from this episode: How to navigate and overcome imposter syndromeThe difference between booking gigs and building a businessHow to recognize opportunity and capitalize on itThe importance of building your calendar and pipelineWhy you must pitch strategicallyHow to work smarter and not harder to transform your businessHow to embrace the “thrill of the hunt”And much more!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. Click here to purchase David's most recent book, The Morning Huddle - Power Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business! Learn more about your ad choices. Visit megaphone.fm/adchoices